CINXE.COM

<!DOCTYPE html> <html class="no-js" lang="en" dir="ltr">  <head>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-T68P42');</script>  <meta charset="utf-8">  <title>Support Centre | There's something wrong on my mobile phone bill. | CRTC</title> <meta content="width=device-width,initial-scale=1" name="viewport">  <meta name="dcterms.subject" title="gccore" content="Telecommunications"> <meta name="dcterms.creator" content="Government of Canada, Canadian Radio-television and Telecommunications Commission (CRTC)"> <meta name="dcterms.type" content="Consumer information"> <meta name="dcterms.title" content="There's something wrong on my mobile phone bill."> <meta name="dcterms.description" content="Support Centre - There's something wrong on my mobile phone bill."> <meta name="dcterms.issued" title="W3CDTF" content="2016-06-15"> <meta name="dcterms.modified" title="W3CDTF" content="2023-06-06"> <meta name="dcterms.subject" title="gccrtcthes" content="Telecommunications, Consumers, Complaints, Billing, Mobile wireless telecommunications, Telephone service, Cellular service"> <meta name="keywords" content="Questions, Contacts, Contact us, Support, Telecommunications, Consumers, Complaints, Billing, Mobile wireless telecommunications, Telephone service, Cellular service"> <meta name="dcterms.language" title="ISO639-2" content="eng">  <link rel="manifest" href="/_site/js/manifest.json"> <meta name="theme-color" content="#000000"> <meta name="msapplication-navbutton-color" content="#000000">  <link href="/_site/theme/assets/favicon.ico" rel="icon" type="image/x-icon"> <link rel="stylesheet" href="/_site/theme/css/theme.min.css">   <script src="https://kit.fontawesome.com/ad00c72919.js" crossorigin="anonymous"></script>   <noscript><link rel="stylesheet" href="/_site/theme/css/noscript.min.css"></noscript> <link rel="stylesheet" href="/_site/css/global_features.css"> </head> <body vocab="https://schema.org/" typeof="WebPage" data-ng-app="myApp">  <noscript> <iframe title="gtm" src="https://www.googletagmanager.com/ns.html?id=GTM-T68P42" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <script type="text/javascript" src="/_site/js/jquery.js"></script> <ul id="wb-tphp"> <li class="wb-slc"><a class="wb-sl" href="#wb-cont">Skip to main content</a></li> <li class="wb-slc visible-sm visible-md visible-lg"><a class="wb-sl" href="#wb-info">Skip to "About this site"</a></li> <li class="wb-slc visible-md visible-lg"><a class="wb-sl" href="#wb-sec">Skip to section menu</a></li> </ul> <header> <div id="wb-bnr"> <div id="wb-bar"> <div class="noindex container"> <div class="noindex row"> <object id="gcwu-sig" type="image/svg+xml" tabindex="-1" role="img" data="/_site/theme/assets/sig-en.svg" aria-label="Government of Canada"></object> <ul id="gc-bar" class="list-inline"> <li><a href="https://www.canada.ca/en.html" rel="external">Canada.ca</a></li> <li><a href="https://www.canada.ca/en/services.html" rel="external">Services</a></li> <li><a href="https://www.canada.ca/en/government/dept.html" rel="external">Departments</a></li> <li id="wb-lng"><h2>Language selection</h2> <ul class="list-inline"> <li><a lang="fr" href="/language.asp">Fran莽ais</a></li> </ul> </li> </ul> <section class="wb-mb-links col-xs-12 visible-sm visible-xs" id="wb-glb-mn"> <h2>Search and menus</h2> <ul class="pnl-btn list-inline text-right"> <li><a href="#mb-pnl" title="Search and menus" aria-controls="mb-pnl" class="overlay-lnk btn btn-sm btn-default" role="button"><span class="glyphicon glyphicon-search"><span class="glyphicon glyphicon-th-list"><span class="wb-inv">Search and menus</span></span></span></a></li> </ul> <div id="mb-pnl" class="noindex"></div> </section> </div> </div> </div> <div class="noindex container"> <div class="noindex row"> <div id="wb-sttl" class="col-md-5 noindex"><a href="/eng/home-accueil.htm"><span>Canadian Radio-television and Telecommunications Commission</span></a></div> <object id="wmms" type="image/svg+xml" tabindex="-1" role="img" data="/_site/theme/assets/wmms.svg" aria-label="Symbol of the Government of Canada"></object> <section id="wb-srch" class="visible-md visible-lg"> <h2>Search</h2> <form action="https://applications.crtc.gc.ca/recherche-search/eng/home/search" method="get" role="search" class="form-inline"> <div class="noindex form-group"> <label for="wb-srch-q">Search website</label> <input id="wb-srch-q" class="form-control" name="q" type="search" value="" size="27" maxlength="150">  </div> <button type="submit" id="wb-srch-sub" class="btn btn-default">Search</button> </form> </section> </div> </div> </div> <nav id="wb-sm" data-ajax-fetch="/_site/theme/ajax/sitemenu-en.html" data-trgt="mb-pnl" class="wb-menu visible-md visible-lg" typeof="SiteNavigationElement"> <div class="noindex container nvbar"> <h2>Topics menu</h2> <div class="noindex row"> <ul class="list-inline menu"> <li><a href="/eng/phone/">Phone</a></li> <li><a href="/eng/internet/">Internet</a></li> <li><a href="/eng/television/">TV & Radio</a></li> <li><a href="/eng/industr/">Business</a></li> </ul> </div> </div> </nav> <nav id="wb-bc" property="breadcrumb"> <h2>You are here:</h2> <div class="noindex container"> <div class="noindex row"> <ol class="breadcrumb"> <li><a href="/eng/home-accueil.htm">Home</a></li> <li><a href="/eng/contact/index.htm">Contact us</a></li> <li><a href="/eng/contact/question.htm">Support Centre</a></li> </ol> </div> </div> </nav> </header> <div class="container"> <div class="row"> <main property="mainContentOfPage" class="col-md-9 col-md-push-3">  <h1 id="wb-cont" property="name"><span class="fas fa-phone"></span> There’s something wrong on my mobile phone bill.</h1> <p>That’s not good.</p> <p> If you can’t resolve the issue with your service provider, you need to make a complaint to the Commission for Complaints for Telecom-television Services (CCTS) <sup id="fn1-rf"><a class="fn-lnk" href="#fn1"><span class="wb-inv">Footnote </span>1</a></sup>. They are mandated to resolve (if necessary) these types of consumer and small business complaints.</p> <p> You can contact the CCTS:</p> <ul> <li>Toll free: <a href="tel:+1-888-221-1687">1-888-221-1687</a></li> <li>Online at: <a href="http://www.ccts-cprst.ca/">http://www.ccts-cprst.ca</a></li> <li>Email: <a href="mailto:response@ccts-cprst.ca">response@ccts-cprst.ca</a></li> <li>By mail: CCTS, P.O. Box 56067 - Minto Place RO, Ottawa, Ontario K1R 7Z1</li> <li>By fax: 1-877-782-2924</li> <li>Toll-free TTY: <a href="/eng/contact/">Contact us and Support Centre</a></li> </ul> <div class="clearfix"></div> <div class="well mrgn-tp-xl"> <p id="gasurvey" class="mrgn-bttm-0"><strong><span class="gasurvey-question">Did you find this answer helpful? </span> <a id="yes" class="gasurvey-answer btn btn-default btn-sm" role="button" href="#vote">Yes</a> <a id="no" class="gasurvey-answer btn btn-default btn-sm" role="button" href="#vote">No</a> </strong></p> </div> <script>// <![CDATA[ jQuery(".gasurvey-answer").click(function (e) { jQuery("#gasurvey").html('<strong>Thank you for your feedback!</strong>'); }); // ]]></script> <aside class="wb-fnote" role="note"> <h2 id="fn">Footnote</h2> <dl> <dt>Footnote 1</dt> <dd id="fn1"> <p>The Commission for Complaints for Telecom-television Services (CCTS) is an independent organization dedicated to working with consumers and service providers to resolve complaints about telecommunications and television services. Its structure and mandate were approved by the CRTC. <a href="/eng/phone/mobile/codesimpl.htm">More details about the Wireless Code</a></p> <p class="fn-rtn"> <a href="#fn1-rf"><span class="wb-inv">Return to footnote </span>1<span class="wb-inv"> referrer</span></a> </p> </dd> </dl> </aside> <dl id="wb-dtmd"> <dt>Date modified: </dt> <dd> <time property="dateModified">2023-06-06</time> </dd> </dl> </main> <nav id="wb-sec" typeof="SiteNavigationElement" class="col-md-3 col-md-pull-9 visible-md visible-lg"> <h2>Section menu</h2> <ul class="list-group menu list-unstyled"> <li> <ul class="list-group menu list-unstyled"> <li><a class="list-group-item" href="/eng/contact/question.htm">Go Back to Support Centre</a></li> </ul> </ul></nav></div></div><footer id="wb-info" class="visible-sm visible-md visible-lg wb-navcurr"> <div class="noindex container"> <nav> <h2>About this site</h2> <ul id="gc-tctr" class="list-inline"> <li><a href="/eng/copyright.htm" rel="license" id="ftr-ats00">Terms and conditions</a></li> <li><a href="/eng/disclosure-divulgation.htm" id="ftr-ats01">Transparency</a></li> </ul> <div class="row noindex"> <section class="col-sm-3"> <h3>About</h3> <ul class="list-unstyled"> <li><a href="/eng/acrtc/org.htm" id="ftr-a00">Our organization</a></li> <li><a href="/eng/irc-cir.htm" id="ftr-a01">E-Library</a></li> <li><a href="/eng/publications/" id="ftr-a02">Plans and reports</a></li> <li><a href="/eng/statutes-lois.htm" id="ftr-a03">Statutes and regulations</a></li> <li><a href="/eng/cisc-cdci.htm" id="ftr-a04">CRTC Interconnection Steering Committee (CISC)</a></li> </ul> </section> <section class="col-sm-3"> <h3>Contact us</h3> <ul class="list-unstyled"> <li><a href="/eng/contact/" id="ftr-01">Contact us</a></li> <li><a href="/eng/contact/question.htm" id="ftr-02">Support Centre</a></li> </ul> </section> <section class="col-sm-3"> <h3>News</h3> <ul class="list-unstyled"> <li><a href="/eng/com100/media2025.htm" id="ftr-n00">News releases</a></li> <li><a href="/eng/com200/media2025.htm" id="ftr-n01">Speeches</a></li> <li><a href="/eng/com300/media2024.htm" id="ftr-n02">Statements</a></li> </ul> </section> <section class="col-sm-3"> <h3>Stay connected</h3> <ul class="list-unstyled"> <li><a href="/eng/acrtc/sc-rb.htm">Stay connected</a></li> <li><a href="https://www.facebook.com/crtceng">Facebook</a></li> <li><a href="https://twitter.com/CRTCeng">X</a></li> <li><a href="https://www.youtube.com/user/CRTCgcca/feed">YouTube</a></li> <li><a href="https://ca.linkedin.com/company/crtc">LinkedIn</a></li> <li><a href="/eng/subscribe.htm">Mailing list</a></li> <li><a href="/eng/acrtc/sc-rb.htm#RSS">RSS feeds</a></li> </ul> </section> </div> </nav> </div> <div id="gc-info"> <div class="noindex container"> <nav> <h2>Government of Canada footer</h2> <ul class="list-inline"> <li><a href="https://www.canada.ca/en/services/health.html"><span>Health</span></a></li> <li><a href="https://travel.gc.ca/"><span>Travel</span></a></li> <li><a href="https://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html"><span>Service Canada</span></a></li> <li><a href="https://www.jobbank.gc.ca/home"><span>Jobs</span></a></li> <li><a href="https://www.canada.ca/en/department-finance/services/publications/federal-budget.html"><span>Economy</span></a></li> <li id="canada-ca"><a href="https://www.canada.ca/en.html">Canada.ca</a></li> </ul> </nav> </div> </div> </footer>  <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.2.1/jquery.js"></script> <script src="/_site/theme/js/wet-boew.min.js"></script>   <script src="/_site/theme/js/theme.min.js"></script> </body> </html>