Ordering - US Elsevier Health Support Center

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id="rn_MultilineExtended_13_Content" class="rn_Content"> <article class="answer-result"> <h4 data-location="answerListTitle_1" data-answerposition="1" data-answerid="7203" > <a href='/app/answers/detail/a_id/7203/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>Can I receive a desk copy of a book?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_1"> Desk copies and/or instructor resources can only be requested by verified instructors through regional suppliers.聽 </p> <p data-answerposition="1" data-answerid="7203"> <a href="/app/answers/detail/a_id/7203/c/10536/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_1"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_2" data-answerposition="2" data-answerid="7205" > <a href='/app/answers/detail/a_id/7205/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>Can I place a tax-exempt order online?</a> </h4> <small>Last updated on February 06, 2025</small> <p data-location="answerListSummary_2"> To place a tax-exempt order, you will need to first contact us . Tax exempt orders cannot be processed via a regular online purchase as tax is calculated and applied at checkout. Useful information... </p> <p data-answerposition="2" data-answerid="7205"> <a href="/app/answers/detail/a_id/7205/c/10536/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_2"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_3" data-answerposition="3" data-answerid="6848" > <a href='/app/answers/detail/a_id/6848/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>How do I change or cancel my Journal subscription?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_3"> To change or cancel your Journal subscription order, please contact us, and provide the following details:  Account number or order number: Journal Title: Customer's Name: Shipping and Billing... </p> <p data-answerposition="3" data-answerid="6848"> <a href="/app/answers/detail/a_id/6848/c/10536/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_3"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_4" data-answerposition="4" data-answerid="6850" > <a href='/app/answers/detail/a_id/6850/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>How do I pay for my purchase?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_4"> You may place your order on our website with a credit card or contact us via webform for check or wire/bank transfer. </p> <p data-answerposition="4" data-answerid="6850"> <a href="/app/answers/detail/a_id/6850/c/10536/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_4"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_5" data-answerposition="5" data-answerid="7097" > <a href='/app/answers/detail/a_id/7097/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>Can I receive an invoice?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_5"> Elsevier sends all invoices via post mail or in the email address associated to the account when the order was placed. Should you require an electronic copy of your invoice, please let us know. </p> <p data-answerposition="5" data-answerid="7097"> <a href="/app/answers/detail/a_id/7097/c/10536/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_5"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_6" data-answerposition="6" data-answerid="34327" > <a href='/app/answers/detail/a_id/34327/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>When will I receive the book I pre-ordered?</a> </h4> <small>Last updated on January 15, 2025</small> <p data-location="answerListSummary_6"> Your order should be delivered five to seven business days after the book鈥檚 release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your... </p> <p data-answerposition="6" data-answerid="34327"> <a href="/app/answers/detail/a_id/34327/c/10536/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_6"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_7" data-answerposition="7" data-answerid="7163" > <a href='/app/answers/detail/a_id/7163/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>How do I change my order?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_7"> It is not possible to change your print book or eBook order after you have submitted the order. However, if you ordered a print book you can return the book to us to receive a refund. It is not... </p> <p data-answerposition="7" data-answerid="7163"> <a href="/app/answers/detail/a_id/7163/c/10536/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_7"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_8" data-answerposition="8" data-answerid="6849" > <a href='/app/answers/detail/a_id/6849/c/10536/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNjQ2OS9nZW4vMTc0MDUzNjQ2OS9zaWQvZlVPWDBQVjl0d2JibWo2UURqck1TQV9ldU1LX3NfVjJVa3FScG5idTJ5RjJoX3VUNEtBTkk2eFg0ODhxUUtfTlk1NiU3RTBjU0VoTzhGMEF3JTdFclRMb0ZSdGpLZWRhNmJGNWFQR2NZX2I4ZlpVQVhwekZsMVdjWWpEQSUyMSUyMQ=='>How much tax do I have to pay?</a> </h4> <small>Last updated on February 06, 2025</small> <p data-location="answerListSummary_8"> The amount of the tax that you must pay depends on the tax rate of the country to which your order will be shipped. 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