Returns and Refunds - US Elsevier Health Support Center

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Please view our Returns Policy for more information, US and EMEALAAP. First, select the type of product you purchased and your location for... </p> <p data-answerposition="1" data-answerid="6844"> <a href="/app/answers/detail/a_id/6844/c/10539/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_1"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_2" data-answerposition="2" data-answerid="7130" > <a href='/app/answers/detail/a_id/7130/c/10539/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNDUxMC9nZW4vMTc0MDUzNDUxMC9zaWQvZlV5OXpvN1lWcEIlN0VGZ1pEOGlpOEJ6Skp2QnQlN0VnY0o1SUxuaExXJTdFVk1hZ2lJczFhQXkwMkJJZjI5ZSU3RXdXR05DMVQ0Z0M4dkNwczBBaUE0bmROM3cwMjI1UVpvWWZlaWxTekl5ZW5wUTNpU09SYlFRallDMzJXVHclMjElMjE='>What can I do if I receive a damaged book?</a> </h4> <small>Last updated on February 06, 2025</small> <p data-location="answerListSummary_2"> We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the... </p> <p data-answerposition="2" data-answerid="7130"> <a href="/app/answers/detail/a_id/7130/c/10539/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_2"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_3" data-answerposition="3" data-answerid="7165" > <a href='/app/answers/detail/a_id/7165/c/10539/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNDUxMC9nZW4vMTc0MDUzNDUxMC9zaWQvZlV5OXpvN1lWcEIlN0VGZ1pEOGlpOEJ6Skp2QnQlN0VnY0o1SUxuaExXJTdFVk1hZ2lJczFhQXkwMkJJZjI5ZSU3RXdXR05DMVQ0Z0M4dkNwczBBaUE0bmROM3cwMjI1UVpvWWZlaWxTekl5ZW5wUTNpU09SYlFRallDMzJXVHclMjElMjE='>What should I do if I received the wrong book?</a> </h4> <small>Last updated on November 08, 2024</small> <p data-location="answerListSummary_3"> If you purchased a book from Elsevier but received the wrong book, please contact us to request a replacement and UPS return label (for US purchases) for the return of the wrong book... </p> <p data-answerposition="3" data-answerid="7165"> <a href="/app/answers/detail/a_id/7165/c/10539/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_3"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_4" data-answerposition="4" data-answerid="12831" > <a href='/app/answers/detail/a_id/12831/c/10539/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNDUxMC9nZW4vMTc0MDUzNDUxMC9zaWQvZlV5OXpvN1lWcEIlN0VGZ1pEOGlpOEJ6Skp2QnQlN0VnY0o1SUxuaExXJTdFVk1hZ2lJczFhQXkwMkJJZjI5ZSU3RXdXR05DMVQ0Z0M4dkNwczBBaUE0bmROM3cwMjI1UVpvWWZlaWxTekl5ZW5wUTNpU09SYlFRallDMzJXVHclMjElMjE='>When will I receive my refund?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_4"> If you paid for your order by credit card, the refund will be available on your credit card account within 14 working days after we received and accepted the returned product. If you paid for your... </p> <p data-answerposition="4" data-answerid="12831"> <a href="/app/answers/detail/a_id/12831/c/10539/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_4"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_5" data-answerposition="5" data-answerid="7100" > <a href='/app/answers/detail/a_id/7100/c/10539/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNDUxMC9nZW4vMTc0MDUzNDUxMC9zaWQvZlV5OXpvN1lWcEIlN0VGZ1pEOGlpOEJ6Skp2QnQlN0VnY0o1SUxuaExXJTdFVk1hZ2lJczFhQXkwMkJJZjI5ZSU3RXdXR05DMVQ0Z0M4dkNwczBBaUE0bmROM3cwMjI1UVpvWWZlaWxTekl5ZW5wUTNpU09SYlFRallDMzJXVHclMjElMjE='>Can I return a book I bought from somewhere else?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_5"> It is not possible to return a book you bought from somewhere else than from Elsevier directly. If you did not buy your book from us, contact the retailer where you purchased the book from for return... </p> <p data-answerposition="5" data-answerid="7100"> <a href="/app/answers/detail/a_id/7100/c/10539/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_5"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_6" data-answerposition="6" data-answerid="28256" > <a href='/app/answers/detail/a_id/28256/c/10539/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNDUxMC9nZW4vMTc0MDUzNDUxMC9zaWQvZlV5OXpvN1lWcEIlN0VGZ1pEOGlpOEJ6Skp2QnQlN0VnY0o1SUxuaExXJTdFVk1hZ2lJczFhQXkwMkJJZjI5ZSU3RXdXR05DMVQ0Z0M4dkNwczBBaUE0bmROM3cwMjI1UVpvWWZlaWxTekl5ZW5wUTNpU09SYlFRallDMzJXVHclMjElMjE='>When will I receive my journal refund?</a> </h4> <small>Last updated on October 01, 2024</small> <p data-location="answerListSummary_6"> If you paid for your order by credit card, the refund will be available on your credit card account within 7-10 working days. If you paid for your order by another method, your refund could take up... </p> <p data-answerposition="6" data-answerid="28256"> <a href="/app/answers/detail/a_id/28256/c/10539/supporthub/uselsevierhealth/" class="read-more" data-location="answerListViewAnswer_6"> Read more </a> </p> </article> <article class="answer-result"> <h4 data-location="answerListTitle_7" data-answerposition="7" data-answerid="28255" > <a href='/app/answers/detail/a_id/28255/c/10539/supporthub/uselsevierhealth//session/L3RpbWUvMTc0MDUzNDUxMC9nZW4vMTc0MDUzNDUxMC9zaWQvZlV5OXpvN1lWcEIlN0VGZ1pEOGlpOEJ6Skp2QnQlN0VnY0o1SUxuaExXJTdFVk1hZ2lJczFhQXkwMkJJZjI5ZSU3RXdXR05DMVQ0Z0M4dkNwczBBaUE0bmROM3cwMjI1UVpvWWZlaWxTekl5ZW5wUTNpU09SYlFRallDMzJXVHclMjElMjE='>When will I receive my book refund?</a> </h4> <small>Last updated on November 08, 2024</small> <p data-location="answerListSummary_7"> Return credits are processed within 6-8 weeks from the date the product was received at our warehouse. 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