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href="/switch-from-matomo/"><span class="wp-block-navigation-item__label">Switch from Matomo</span></a></li></ul></li><li data-wp-context="{ "submenuOpenedBy": { "click": false, "hover": false, "focus": false }, "type": "submenu" }" data-wp-interactive="core/navigation" data-wp-on--focusout="actions.handleMenuFocusout" data-wp-on--keydown="actions.handleMenuKeydown" data-wp-on-async--mouseenter="actions.openMenuOnHover" data-wp-on-async--mouseleave="actions.closeMenuOnHover" data-wp-watch="callbacks.initMenu" tabindex="-1" class=" wp-block-navigation-item has-child open-on-hover-click wp-block-navigation-submenu"><a class="wp-block-navigation-item__content">Resources</a><button data-wp-bind--aria-expanded="state.isMenuOpen" data-wp-on-async--click="actions.toggleMenuOnClick" aria-label="Resources submenu" class="wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle" ><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12" fill="none" aria-hidden="true" focusable="false"><path d="M1.50002 4L6.00002 8L10.5 4" stroke-width="1.5"></path></svg></button><ul data-wp-on-async--focus="actions.openMenuOnFocus" class="wp-block-navigation__submenu-container wp-block-navigation-submenu"><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="/resources/"><span class="wp-block-navigation-item__label">Content library</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="/webinars/"><span class="wp-block-navigation-item__label">Webinars</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="/resources/#success-stories"><span class="wp-block-navigation-item__label">Success stories</span></a></li><li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" 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is-layout-constrained wp-block-group-is-layout-constrained"><div class="wp-block-group navigation-main__lang-selector is-layout-constrained wp-block-group-is-layout-constrained"> <nav class="wp-block-navigation is-layout-flex wp-block-navigation-is-layout-flex"> <ul class="wp-block-navigation__container wp-block-navigation"> <li class=" wp-block-navigation-item has-child open-on-hover-click wp-block-navigation-submenu"> <a class="wp-block-navigation-item__content">EN</a> <button class="wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewBox="0 0 12 12" fill="none" aria-hidden="true" focusable="false"> <path d="M1.50002 4L6.00002 8L10.5 4" stroke-width="1.5"></path> </svg> </button> <ul class="wp-block-navigation__submenu-container wp-block-navigation-submenu"> <li class="wp-block-navigation-item wp-block-navigation-link"> <a class="wp-block-navigation-item__content" href="https://piwikpro.de/professionelle-services/"> <span class="wp-block-navigation-item__label">DE</span> </a> </li> <li class="wp-block-navigation-item wp-block-navigation-link"> <a class="wp-block-navigation-item__content" href="https://piwikpro.nl/services/"> <span class="wp-block-navigation-item__label">NL</span> </a> </li> <li class="wp-block-navigation-item wp-block-navigation-link"> <a class="wp-block-navigation-item__content" href="https://piwikpro.fr/services/"> <span class="wp-block-navigation-item__label">FR</span> </a> </li> <li class="wp-block-navigation-item wp-block-navigation-link"> <a class="wp-block-navigation-item__content" href="https://piwikpro.pl"> <span class="wp-block-navigation-item__label">PL</span> </a> </li> <li class="wp-block-navigation-item wp-block-navigation-link"> <a class="wp-block-navigation-item__content" href="https://piwikpro.se"> <span class="wp-block-navigation-item__label">SV</span> </a> </li> <li class="wp-block-navigation-item wp-block-navigation-link"> <a class="wp-block-navigation-item__content" href="https://piwikpro.it"> <span class="wp-block-navigation-item__label">IT</span> </a> </li> <li class="wp-block-navigation-item wp-block-navigation-link"> <a class="wp-block-navigation-item__content" href="https://piwikpro.dk"> <span class="wp-block-navigation-item__label">DA</span> </a> </li> </ul> </li> </ul> </nav> </div></div> <div class="wp-block-group navigation-main__login is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><a href="/login/"><img decoding="async" src="https://piwik.pro/wp-content/plugins/pp-block-icon/build/images/white/login.svg" alt=""/></a></figure> </div> <p>My account</p> </div> </div> <div class="wp-block-group navigation-main__burger is-layout-constrained wp-block-group-is-layout-constrained"> <figure class="wp-block-image size-large is-resized"><img decoding="async" 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wp-elements-1161c75a4a881bbb548496f3b6369459 is-layout-constrained wp-block-group-is-layout-constrained" style="padding-top:170px;padding-bottom:var(--wp--preset--spacing--64)"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-32 wp-block-group-is-layout-constrained"> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-24 wp-block-group-is-layout-constrained"> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-19 wp-block-group-is-layout-flex"> <p class="is-style-default has-black-color has-white-background-color has-text-color has-background has-link-color wp-elements-3e399ba0930098d5b19b985bb05bd495" style="padding-top:6px;padding-right:8px;padding-bottom:6px;padding-left:8px;font-size:12px;font-style:normal;font-weight:700;line-height:1;text-transform:uppercase">Professional Services & Customer Care</p> </div> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-20 wp-block-group-is-layout-constrained"> <h1 class="wp-block-heading has-text-align-center" id="flexible-support-to-help-you-better-collect-and-act-on-customer-data">Flexible support to help you better collect and act on customer data</h1> <p class="has-text-align-center has-large-font-size">Get expert advice to pull actionable insights from your analytics data. You can count on our help and guidance in every pricing plan.</p> </div> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex"> <div class="wp-block-button" id="product-services-header-btn"><a class="wp-block-button__link wp-element-button" href="/pricing/">See pricing</a></div> </div> </div> <figure class="wp-block-image alignfull size-full"><img fetchpriority="high" decoding="async" width="1200" height="879" src="https://piwik.pro/wp-content/uploads/2023/08/services.png" alt="" class="wp-image-287" srcset="https://piwik.pro/wp-content/uploads/2023/08/services.png 1200w, https://piwik.pro/wp-content/uploads/2023/08/services-300x220.png 300w, https://piwik.pro/wp-content/uploads/2023/08/services-1024x750.png 1024w, https://piwik.pro/wp-content/uploads/2023/08/services-768x563.png 768w" sizes="(max-width: 1200px) 100vw, 1200px" /></figure> <div class="wp-block-group has-black-color has-pink-10-background-color has-text-color has-background has-link-color wp-elements-3ae5606f44077e82e63c217bfd59d952 is-layout-constrained wp-container-core-group-is-layout-23 wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--64);padding-right:var(--wp--preset--spacing--32);padding-bottom:var(--wp--preset--spacing--64);padding-left:var(--wp--preset--spacing--32)"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-22 wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center" id="helpful-resources-for-all-users">Helpful resources for all users</h2> <p class="has-text-align-center has-large-font-size">Both enterprise customers and free plan users can access our self-help materials and get advice from our community leaders.</p> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-1 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/p_analytics_team.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="community-forum">Community forum</h4> <p class="has-small-font-size">Engage in our <a href="https://community.piwik.pro/" target="_blank" rel="noreferrer noopener">forum</a> and learn from the experience of our community experts and other Piwik PRO users.</p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-2 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/foler_full.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="help-center-materials">Help center materials</h4> <p class="has-small-font-size">Dive into the <a href="https://help.piwik.pro/" target="_blank" rel="noreferrer noopener">resources</a> that will guide you through all key aspects of using our platform – from implementation and setup to integrations and data exports.</p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-3 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/signed_document_ALT02.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="certification-programs">Certification programs</h4> <p class="has-small-font-size">Master your analytics and tag management skills with free <a href="https://academy.piwik.pro/" target="_blank" rel="noreferrer noopener">certification programs</a> prepared by our partners.</p> </div> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <a class="pp-link pp-link--wide pp-link__box" href="/core-vs-enterprise/"> <div id="product-services-box-link" class="wp-block-group has-white-color has-primary-background-color has-text-color has-background has-link-color wp-elements-3fa4861c0c1060c61ce701ce2022bb22 is-layout-constrained wp-container-core-group-is-layout-26 wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--8);padding-right:var(--wp--preset--spacing--8);padding-bottom:var(--wp--preset--spacing--8);padding-left:var(--wp--preset--spacing--8)"> <div class="wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-25 wp-block-group-is-layout-flex"> <p>Learn key differences between the free <strong>Core</strong> and paid <strong>Enterprise</strong> plan.</p> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image size-large"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/white/arrow_right.svg" alt=""/></figure> </div> </div> </div> </a> </div> </div> <div class="wp-block-group has-link-color wp-elements-65cf5d6d4ffad5a8c976298a096c1189 is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-30 wp-block-group-is-layout-constrained"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-29 wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center" id="medium-touch-support-and-customer-care">Medium-touch support and customer care</h2> <p class="has-text-align-center has-large-font-size">For clients who want more independence in working with the data.</p> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-4 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/light-blue/support.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="support">Support</h4> <p class="has-small-font-size">Benefit from fast, uninterrupted access to your analytics insights. You get guaranteed support so that all critical issues, uptime, and incidents are under control.</p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-5 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/light-blue/server.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="technical-installation-and-setup">Technical installation and setup</h4> <p class="has-small-font-size">Get help from the implementation team who handle the technical side of the projects. We’re ready to work with you on your use cases and help you implement our product.</p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-6 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/light-blue/account_management.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="account-management">Account management</h4> <p class="has-small-font-size">Get comfortable with our platform and achieve your business goals with our efficient account management service. We can schedule training sessions and Q&As for you.</p> </div> </div> </div> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-44 wp-block-group-is-layout-constrained"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-34 wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center" id="high-touch-support-and-customer-care">High-touch support and customer care</h2> <p class="has-text-align-center has-large-font-size">For premium support and customer care – the same services as the medium-support clients plus:</p> </div> <div class="wp-block-group is-layout-grid wp-container-core-group-is-layout-43 wp-block-group-is-layout-grid"> <div class="wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-36 wp-block-group-is-layout-flex"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image is-resized"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/onboarding.svg" alt="" style="object-fit:cover;width:48px;height:48px"/></figure> </div> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-35 wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading" id="personalized-training-and-onboarding">Personalized training and onboarding</h3> <p>Your team receives comprehensive and customized training. We do deep discovery sessions to identify your goals. We’re always here whenever you need help with our product.</p> </div> </div> <div class="wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-38 wp-block-group-is-layout-flex"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image is-resized"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/product_implementation.svg" alt="" style="object-fit:cover;width:48px;height:48px"/></figure> </div> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-37 wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading" id="product-implementation">Product implementation</h3> <p>Based on your requirements and business objectives, we create an implementation plan. The plan translates your goals into particular solutions in our product. We’ll help you set up a versatile tracking plan.</p> </div> </div> <div class="wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-40 wp-block-group-is-layout-flex"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image is-resized"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/build_view.svg" alt="" style="object-fit:cover;width:48px;height:48px"/></figure> </div> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-39 wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading" id="dedicated-account-manager">Dedicated account manager</h3> <p>With an account manager dedicated to your company, you have a direct, single point of contact for all of your questions and needs. Our specialists ensure your projects run smoothly and efficiently.</p> </div> </div> <div class="wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-42 wp-block-group-is-layout-flex"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image is-resized"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/quarterly_consultation.svg" alt="" style="object-fit:cover;width:48px;height:48px"/></figure> </div> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-41 wp-block-group-is-layout-constrained"> <h3 class="wp-block-heading" id="quarterly-consultations">Quarterly consultations</h3> <p>Once a quarter we carefully review your account to check if the current reporting setup is bringing you closer to your goals, give you information on our product roadmap, and recommend changes and updates.</p> </div> </div> </div> </div> <div class="wp-block-group has-blue-10-background-color has-background is-layout-constrained wp-container-core-group-is-layout-46 wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--64);padding-right:var(--wp--preset--spacing--32);padding-bottom:var(--wp--preset--spacing--64);padding-left:var(--wp--preset--spacing--32)"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-45 wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center" id="additional-services">Additional services</h2> <p class="has-text-align-center has-large-font-size">To meet your unique needs, we go beyond personalized support and customer care.</p> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-7 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/analytics_consulting.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="analytics-consulting">Analytics consulting</h4> <p class="has-small-font-size">We learn about your goals and set up your analytics. Following that, we recommend ways to improve your tracking and reporting so that the data better supports your decision-making process.</p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-8 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/consulting.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="extra-training-amp-workshops">Extra training & workshops</h4> <p class="has-small-font-size">On request, we can provide additional training and workshops for your use cases. Every workshop is tailored to the needs of particular teams and stakeholders.</p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-9 wp-block-column-is-layout-flow"> <div class="wp-block-piwikpro-icon"> <figure class="wp-block-image"><img decoding="async" src="/wp-content/plugins/pp-block-icon/build/images/blue/enterprise.svg" alt=""/></figure> </div> <h4 class="wp-block-heading" id="professional-services">Professional services</h4> <p class="has-small-font-size">Are you looking for a non-standard solution or have a unique need? Don’t hesitate to contact us. You can count on our team for advice, consultation, and assistance.</p> </div> </div> </div> <div class="wp-block-group bg-blob bg-blob--bottom bg-blob--bottom-light has-border-color has-grey-20-border-color is-layout-constrained wp-block-group-is-layout-constrained" style="border-width:1px"> <div class="wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-10 wp-block-column-is-layout-flow" style="padding-top:var(--wp--preset--spacing--32);padding-right:var(--wp--preset--spacing--64);padding-bottom:var(--wp--preset--spacing--32);padding-left:var(--wp--preset--spacing--64);flex-basis:66.66%"> <p class="has-primary-color has-text-color" style="font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.732), 1.25rem);line-height:1.4"><strong>“We have a flexible approach to our clients’ needs, and we can adapt regardless of whether they want more freedom or prefer more support. As solution architects, we work with you to design the optimal analytics and implementation plan that meets your unique needs. Our mission is to empower you with clean, well-structured data for producing a strong and reliable decision-making process.”</strong></p> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-47 wp-block-group-is-layout-constrained"> <p><strong><strong><strong>Mateusz Krempa</strong></strong></strong></p> <p class="has-small-font-size">Chief Operating Officer at Piwik PRO</p> </div> </div> <div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="padding-top:var(--wp--preset--spacing--16);padding-right:var(--wp--preset--spacing--32);flex-basis:33.33%"> <figure class="wp-block-image size-full"><img decoding="async" width="720" height="720" src="/wp-content/uploads/2023/08/m.krempa.png" alt="" class="wp-image-352" srcset="https://piwik.pro/wp-content/uploads/2023/08/m.krempa.png 720w, https://piwik.pro/wp-content/uploads/2023/08/m.krempa-300x300.png 300w, https://piwik.pro/wp-content/uploads/2023/08/m.krempa-150x150.png 150w" sizes="(max-width: 720px) 100vw, 720px" /></figure> </div> </div> </div> <div class="wp-block-group is-layout-constrained wp-block-group-is-layout-constrained"> <div class="wp-block-group is-layout-constrained wp-container-core-group-is-layout-49 wp-block-group-is-layout-constrained"> <h2 class="wp-block-heading has-text-align-center" id="get-a-custom-demo-of-the-piwik-pro-enterprise-plan-dedicated-support-and-advanced-analytics-features">Get a custom demo of the Piwik PRO Enterprise plan – dedicated support and advanced analytics features</h2> <p class="has-text-align-center has-large-font-size">We’re here to answer all your questions!</p> </div> <div class="wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-black" id="product-services-bottom-cta"><a class="wp-block-button__link 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