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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Izberite idealno programsko opremo službe za pomoč uporabnikom za vaše spletno mesto in dvignite storitve za stranke na luno." hreflang="sl-SI" onover-preload="1">Služba za pomoč uporabnikom<div class="menu-item-description">Vsekanalna platforma za pomoč strankam</div></a></li> <li id="menu-item-916187" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916187"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.si/programska-oprema-vstopnicnega-sistema/" title="Raziščite izbor programske opreme vstopničnega sistema, ki se na trgu najbolj uporablja. Izberite idealno orodje vstopničnega sistema in dvignite svojo storitev za stranke na luno." hreflang="sl-SI" onover-preload="1">Vstopnični sistem<div class="menu-item-description">Napredni vstopnični sistem</div></a></li> <li id="menu-item-398378" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-398378"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.si/programska-oprema-za-klepet-v-zivo/" title="Raziščite izbor najboljše programske opreme za klepet v živo na trgu. Izberite idealno programsko opremo za klepet v živo za vaše spletno mesto in dvignite svoje storitve za stranke na luno." hreflang="sl-SI" onover-preload="1">Klepet v živo<div class="menu-item-description">Najhitrejši klepet v živo na trgu</div></a></li> </ul> </li> <li id="menu-item-398440" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398440"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">sub</a> <ul class="sub-menu"> <li id="menu-item-916188" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916188"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.si/pomoc-uporabnikom-druzbenih-medijev/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="sl-SI" onover-preload="1">Družbeni mediji<div class="menu-item-description">Odgovorite svojim sledilcem neposredno iz LiveAgent</div></a></li> <li id="menu-item-695916" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695916"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.si/najboljsa-programska-oprema-za-klicni-center/" title="Večkanalna programska oprema klicnega centra LiveAgent omogoča agentom zagotavljanje prilagojenih storitev za vaše stranke. Preizkusite novo izkušnjo podpore strankam zdaj." hreflang="sl-SI" onover-preload="1">Klicni center<div class="menu-item-description">Vgrajena programska oprema za klicni center</div></a></li> <li id="menu-item-874128" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874128"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.si/liveagent-programska-oprema-baze-znanja/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="sl-SI" onover-preload="1">Baza znanja<div class="menu-item-description">Zagotavljanje samopostrežnih možnosti</div></a></li> </ul> </li> <li id="menu-item-398310" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398310"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">Se uporablja za</a> <ul class="sub-menu"> <li id="menu-item-398374" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-398374"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.si/poslovanje/" title="LiveAgent je programska oprema za pomoč uporabnikom, ki se prilagaja potrebam različnih poslovnih modelov. Raziščite, kako LiveAgent ustreza vaši niši. Agencija Edu in nevladne organizacije se zanašajo na LiveAgent." hreflang="sl-SI" onover-preload="1">Poslovne rešitve<div class="menu-item-description">Različna podjetja, različne rešitve</div></a></li> <li id="menu-item-398395" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-398395"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.si/industrija/" title="LiveAgent lahko izpolni zahteve več poslovnih področij. Oglejte si, kako se lahko LiveAgent prilagodi vašim zahtevam in izboljša vašo podporo strankam." hreflang="sl-SI" onover-preload="1">Industrijske rešitve<div class="menu-item-description">Prilagodite LiveAgent svoji industriji</div></a></li> <li id="menu-item-750293" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-750293"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.si/zgodbe-o-uspehu/" title="LiveAgent je programska oprema za pomoč strankam, ki vam omogoča dostop do številnih funkcij, vključno s selitvijo podatkov, sistemi za spremljanje sprememb in zahtevami za predloge. Podjetje je prejelo vrsto nagrad in certifikatov, ponuja tudi integracijo z drugimi orodji. Na spletni strani najdemo tudi številne vire, kot so blog, spletni seminarji in test tipkanja. Obstaja tudi program za partnersko sodelovanje in VoIP telefonski sistemi. Sporočilo na koncu opisuje proces izdelave računa in dostop do nadzorne plošče LiveAgenta." hreflang="sl-SI" onover-preload="1">Primeri uporabe<div class="menu-item-description">En izdelek, več scenarijev primerov uporabe</div></a></li> </ul> </li> <li id="menu-item-398314" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398314"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">Integracije</a> <ul class="sub-menu"> <li id="menu-item-953138" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-953138"><a href="https://www.liveagent.si/integracije/whatsapp/" title="LiveAgent ponuja integracijo WhatsApp, ki uporabnikom omogoča enostavno odgovarjanje na sporočila WhatsApp s svoje nadzorne plošče LiveAgent." hreflang="sl-SI" onover-preload="1">WhatsApp</a></li> <li id="menu-item-398418" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-398418"><a href="https://www.liveagent.si/integracije/wordpress/" title="Na svojih spletnih mestih Wordpress zagotovite podporo strankam na višji ravni. Integracija Wordpressa za LiveAgent vam omogoča, da na svoja spletna mesta postavite gumb za klepet." hreflang="sl-SI" onover-preload="1">WordPress</a></li> <li id="menu-item-398419" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-398419"><a href="https://www.liveagent.si/integracije/prestashop/" title="Če želite, da vas stranke hitreje dosežejo, razmislite o namestitvi gumba za klepet v živo za vaše spletno mesto Prestashop z našo integracijo LiveAgent." hreflang="sl-SI" onover-preload="1">Prestashop</a></li> <li id="menu-item-398420" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-398420"><a href="https://www.liveagent.si/integracije/magento/" title="Vključite Magento 2 v LiveAgent in povečajte svoj potek dela. Zahtevki bodo spremljali naročila strank in uporabite lahko eno platformo." hreflang="sl-SI" onover-preload="1">Magento</a></li> <li id="menu-item-398421" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-398421"><a href="https://www.liveagent.si/integracije/shopify/" title="Integrirajte Shopify z LiveAgent in izboljšajte podporo strankam v vaši e-trgovini. Enostavno nastavite klepet v živo, upravljajte komunikacijo po vseh kanalih in povečajte zadovoljstvo strank. Prihranite čas in denar s hitro in učinkovito integracijo ter poskusite brezplačno brez obveznosti!" hreflang="sl-SI" onover-preload="1">Shopify</a></li> <li id="menu-item-398422" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-398422"><a href="https://www.liveagent.si/integracije/mailchimp/" title="Programska oprema vstopničnega sistema lahko z integracijo Mailchimp za LiveAgent doseže veliko več. Integracija Mailchimpa vam omogoča upravljanje stikov iz službe za pomoč uporabnikom." hreflang="sl-SI" onover-preload="1">Mailchimp</a></li> <li id="menu-item-398423" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-398423"><a href="https://www.liveagent.si/integracije/pipedrive/" title="Odkrijte, kako integracija PipeDrive z LiveAgent izboljša vaše poslovanje! Učinkovito upravljajte odnose s strankami in sledite potencialnim strankam z enostavno uporabo CRM orodja. Prihranite čas in povečajte učinkovitost s sinhronizacijo podatkov na eni nadzorni plošči. Preizkusite brezplačno in izboljšajte svojo prodajo že danes!" hreflang="sl-SI" onover-preload="1">Pipedrive</a></li> <li id="menu-item-551000" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551000"><a href="https://www.liveagent.si/integracije/slack/" title="Izkoristite moč integracije Slacka z LiveAgentom za izboljšano komunikacijo in hitro odzivnost vaše ekipe. Ta brezplačno dostopna rešitev omogoča realnočasovno izmenjavo sporočil in datotek ter obvestila o novih in spremenjenih zahtevkih, pri čemer vam ni treba zapustiti nadzorne plošče LiveAgent. Nastavite prilagojena Slack obvestila in poenostavite svoje poslovanje še danes!" hreflang="sl-SI" onover-preload="1">Slack</a></li> <li id="menu-item-398315" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-398315"><a href="/integracije/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="sl-SI" onover-preload="1">Več integracij</a></li> </ul> </li> </ul> </li> <li id="menu-item-398318" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398318"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">Viri</a> <ul class="sub-menu"> <li id="menu-item-398320" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398320"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">Izvedite več</a> <ul class="sub-menu"> <li id="menu-item-398329" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-398329"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI" onover-preload="1">Akademija<div class="menu-item-description">Postanite strokovnjak za storitve za stranke</div></a></li> <li id="menu-item-398330" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-398330"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/predloge/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="sl-SI" onover-preload="1">Predloge<div class="menu-item-description">Prilagodljive predloge za vsako priložnost</div></a></li> <li id="menu-item-750296" class="icn-menu-checklists menu-item menu-item-type-post_type_archive menu-item-object-ms_checklists menu-item-750296"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.si/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="sl-SI" onover-preload="1">Kontrolni seznami<div class="menu-item-description">Kako ravnati s svojim postopkom</div></a></li> </ul> </li> <li id="menu-item-398335" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398335"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">sub</a> <ul class="sub-menu"> <li id="menu-item-398331" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-398331"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blog/" title="Odkrijte najnovejše novice in nasvete o programski opremi za pomoč uporabnikom ter zadovoljstvo strank na blogu LiveAgent. Izboljšajte produktivnost svoje ekipe in zgradite zveste odnose s strankami. Preberite naše članke in začnite brezplačni preizkus že danes!" hreflang="sl-SI" onover-preload="1">Blog<div class="menu-item-description">Novice o storitvah za stranke & LiveAgent</div></a></li> <li id="menu-item-398332" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-398332"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1">Glosarij<div class="menu-item-description">Naučite se terminologije storitev za stranke</div></a></li> <li id="menu-item-398334" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-398334"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="/imenik/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="sl-SI" onover-preload="1">Imenik<div class="menu-item-description">Comprehensive help desk contact list</div></a></li> </ul> </li> <li id="menu-item-398336" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398336"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">sub</a> <ul class="sub-menu"> <li id="menu-item-398384" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-398384"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.si/test-tipkanja/" title="Preizkusite svoje spretnosti tipkanja z brezplačnim testom za tipkanje, ki ga ponuja LiveAgent. V nekaj minutah ugotovite, kako hitro tipkate, in brezplačno vadite, da se izboljšate." hreflang="sl-SI" onover-preload="1">Test tipkanja<div class="menu-item-description">Izboljšajte svojo hitrost tipkanja</div></a></li> <li id="menu-item-953187" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-953187"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.si/reviews/" title='"Ocena najboljše programske opreme v različnih kategorijah, vključno s pregledi in integracijo s programsko opremo službe za pomoč LiveAgent."' hreflang="sl-SI" onover-preload="1">Mnenja<div class="menu-item-description">Oglejte si ocene funkcij programske opreme</div></a></li> <li id="menu-item-398344" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-398344"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podporo<div class="menu-item-description">Članki in vodniki z navodili</div></a></li> </ul> </li> <li id="menu-item-398337" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-398337"><a href="#" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI">Podjetje</a> <ul class="sub-menu"> <li id="menu-item-398338" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-398338"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.si/o-nas/o-liveagent/" title="LiveAgent je izvirna programska oprema za pomoč uporabnikom, ustanovljena leta 2004. Razvita je bila zaradi neučinkovite komunikacije s strankami. Danes LiveAgent služi več kot 150 milijonom uporabnikov in več kot 40.000 podjetjem po vsem svetu. Njihovo poslanstvo je ustvariti cenovno dostopno in uporabno programsko opremo ter postaviti podporo strankam v središče vsakega podjetja. Zaposlujejo več kot 100 inovatorjev in imajo tri pisarne v Evropi in eno v New Yorku." hreflang="sl-SI" onover-preload="1">O nas<div class="menu-item-description">Odkrijte ekipo, ki stoji za izdelkom</div></a></li> <li id="menu-item-398372" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-398372"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.si/nagrade/" title="Odkrijte, zakaj je LiveAgent vodilni na področju programske opreme za pomoč uporabnikom, prejemnik številnih nagrad in priznanj. Uživajte v brezplačnem 14-dnevnem preizkusu brez obveznosti in izkoristite 24/7 podporo, brezplačno namestitev in možnost preklica kadar koli. Preizkusite ga zdaj!" hreflang="sl-SI" onover-preload="1">Nagrade<div class="menu-item-description">Naše nagrade in dosežki</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-398348" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-398348"><a href="/funkcije/" title="Odkrijte vse funkcije LiveAgent, celovite večkanalne programske opreme za pomoč uporabnikom. Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank." hreflang="sl-SI" onover-preload="1">Funkcije</a></li> <li id="menu-item-398437" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-398437"><a href="/cene/" title="Načrti LiveAgent se začnejo pri 9 USD/agent/mesec in vključujejo vstopnični sistem prek e-pošte, funkcijo klepeta v živo, bazo znanja in drugo. Celoten paket je na voljo pri 69 USD/agent/mesec." hreflang="sl-SI" onover-preload="1">Cene</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/preizkus/" class="Button Button--full" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1"> <span>Brezplačen preizkus</span> </a> <a href="/vpis/" class="Button Button--login" title="Na tej strani se vpišite v svoj LiveAgent račun. Najprej vnesite podatke o podjetju in nadaljujte z uporabniškim imenom in geslom." hreflang="sl-SI" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/predstavitev/" class="Button Button--outline" title="Bi radi izvedeli več o LiveAgentu? Zahtevajte brezplačno predstavitev, če želite izvedeti več o LiveAgentu in kako vam lahko pomaga pri uspehu." hreflang="sl-SI" onover-preload="1"> <span>Demo</span> </a> <a href="/preizkus/" class="Button Button--full" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1"> <span>Brezplačen preizkus</span> </a> <a href="/vpis/" class="Button Button--login" title="Na tej strani se vpišite v svoj LiveAgent račun. Najprej vnesite podatke o podjetju in nadaljujte z uporabniškim imenom in geslom." hreflang="sl-SI" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-sl" lang="sl"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="si" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Evropa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azija</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Srednji vzhod</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Evropa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/" title="Опростете клиентското обслужване с LiveAgent – вашият всичко-в-едно help desk софтуер. Без такси за включване, 24/7 поддръжка и без нужда от кредитна карта. Изпробвайте безплатен тестов период и свържете се с клиентите си във всички канали чрез над 130 функции и 200 интеграции. Повишете приходите си с лайв чат и подобрете клиентското обслужване с телефонна централа и система за запитвания. Започнете сега!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/performance-report/" title="Sledujte výkon agentů, oddělení a týmů helpdesku pomocí vestavěného přehledu o výkonu." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/leistungsbericht/" title="Optimieren Sie Ihre Mitarbeiterleistung mit LiveAgents Leistungsberichten. Testen Sie 30 Tage kostenlos und steigern Sie die Kundenzufriedenheit!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/soorituse-aruanne/" title="Jälgige oma kasutajatoe agentide, osakondade ja meeskondade sooritust sisseehitatud soorituse raporteerimise funktsiooni abil." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/informe-de-rendimiento/" title="Supervisa el rendimiento de sus agentes, departamentos y equipos de soporte técnico con nuestra función de informe de rendimiento incorporada." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/rapport-de-performance/" title="Obtenez des rapports de performance personnalisables avec LiveAgent pour optimiser vos agents et services. Essai gratuit de 14 jours." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/anafora-apodosis/" title="Αξιολογήστε την απόδοση με προσαρμοσμένες αναφορές του LiveAgent. Δοκιμάστε δωρεάν για βελτίωση της ικανοποίησης πελατών!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/performanse-izvjestaji/" title="Izvještaji o performansama u LiveAgent-u pomažu poboljšanju efikasnosti i zadovoljstva korisnika. Isprobajte besplatno!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/report-performance/" title="Monitora performance agenti con grafici dettagliati. Esporta in CSV. Disponibile in piani Small, Medium, Large. Prova gratuita!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/veiktspejas-atskaite/" title="Uzlabojiet aģentu efektivitāti un klientu apmierinātību ar LiveAgent veiktspējas atskaitēm. Izmēģiniet bezmaksas!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/veiklos-ataskaita/" title="Stebėkite savo pagalbos agentų, departamentų ir komandų veiklą, su mūsų integruota veiklos ataskaitos funkcija." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/teljesitmenyjelentes/" title="Kövesse nyomon csapata teljesítményét a LiveAgent segítségével. Javítsa hatékonyságát és növelje ügyfél-elégedettségét!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/prestatieverslag/" title="Optimaliseer prestaties met LiveAgent's uitgebreide prestatierapporten. Identificeer verbeterpunten en benut gratis proefopties!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/ytelsesrapport/" title="Overvåk helpdesk-ytelse med LiveAgent-resultatrapporter. Få innsikt i produktivitet og kundetilfredshet. Prøv gratis i 14 dager!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/raport-wydajnosci/" title="Raport wydajności LiveAgent optymalizuje pracę agentów i zadowolenie klientów. Wypróbuj bezpłatną wersję próbną teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/raport-performanta/" title="Monitorizează și îmbunătățește performanța call center-ului tău cu rapoartele personalizabile LiveAgent. Încearcă gratuit acum!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/otchet-o-rezultatah-raboty/" title="Отслеживайте эффективность работы ваших сотрудников, отделов и рабочих групп с помощью нашей встроенной функции отчетов по эффективности работы." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/sprava-o-vykone/" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </span> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azija</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/ji-xiao-bao-gao/" title="了解如何通过使用LiveAgent的绩效报告来跟踪和提升客服工作表现。探索多种功能，包括开放聊天、邮件回复等，帮助您无缝管理客户服务。立即开始免费试用，无需信用卡，体验全天候支持和多渠道集成。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/pagganap-ulat/" title="Tuklasin ang benepisyo ng Ulat sa Pagganap ng LiveAgent upang mapabuti ang iyong negosyo! Subaybayan ang pagganap ng iyong ahente, pagbutihin ang kasiyahan ng kustomer, at tukuyin ang mga lugar ng pagpapahusay gamit ang aming libreng 14-day trial. Alamin kung paano makakatulong ang aming mga ulat sa iyong tagumpay. Subukan ito ngayon!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/bao-cao-hieu-suat/" title="Tăng cường dịch vụ khách hàng với Báo cáo hiệu suất của LiveAgent. Dùng thử miễn phí để cải thiện hiệu suất và giám sát nhân viên hiệu quả!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Srednji vzhod</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/performance-report/" title="احصل على تقارير الأداء لتقييم وتحسين أداء فريقك بفضل المخططات البيانية والرسوم. جرب مجانًا مع LiveAgent الآن!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/performance-report/" title="Monitor the performance of your help desk agents, departments, and teams with our built-in performance report feature." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> 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Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank." hreflang="sl-SI" onover-preload="1"><span itemprop="name">Značilnosti</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Poročilo o uspešnosti</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-poro-ilo-o-uspe-nosti">Poročilo o uspešnosti</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Poročilo o uspešnosti LiveAgent pomaga določiti področja za izboljšave in optimizacijo virov v organizaciji. 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <p>Poročilo o uspešnosti je poročilo o uspešnosti organizacije, skupine ali posameznika. Poročila o uspešnosti se redno pripravljajo, da se določijo področja izboljšav znotraj organizacije ali podjetja.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.si/wp/urlslab-download/f2ce93583c4d8dce39a97e9b31b733b3/LiveAgent_Reports.mp4" urlslab-lazy="yes" urlslab-id="66"></video></figure> <h2 id="h-zakaj-bi-morali-redno-kreirati-poroila-o-uspenosti">Zakaj bi morali redno kreirati poročila o uspešnosti?</h2> <p>Poročila o uspešnosti vam lahko pomagajo natančno določiti področja vašega podjetja, ki jih je treba izboljšati. Iskanje “slabših” in področij, ki jih je mogoče optimizirati, je vedno dobro, ker predstavlja priložnost za:</p> <ul class="wp-block-list"><li>Izboljšajte učinkovitost vaših agentov</li><li>Zagotovite dodatno usposabljanje tistim, ki ga potrebujejo</li><li>Izboljšajte zadovoljstvo strank, izkušnje in prodajo</li><li>Prerazporeditev virov</li><li>Okrepite podporne kanale</li><li>Poiščite stroškovno učinkovitejše načine za reševanje težav</li></ul> <figure class="wp-block-image size-large no-borders"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/87a7d99ca1c68c999ee554a191b52d99/Mockup-Agents-ranking.png.webp 1004w, https://www.liveagent.si/wp/urlslab-download/76804eb4011eb877d116711d0c447b22/Mockup-Agents-ranking-300x173.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/23b9cf29a77100d571859db0881c6ca8/Mockup-Agents-ranking-768x443.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/637eb8792af403b24ec214279106f4ca/Mockup-Agents-ranking-87x50.png.webp 87w, https://www.liveagent.si/wp/urlslab-download/b4443d3cd0a98cac96d4b9b150b5c569/Mockup-Agents-ranking-43x25.png.webp 43w, https://www.liveagent.si/wp/urlslab-download/80c03f8f6eec856f98fa44a4a1f9f8c1/Mockup-Agents-ranking-581x335.png.webp 581w, https://www.liveagent.si/wp/urlslab-download/e94f01b1c65ae2ad391506ac32ffb88a/Mockup-Agents-ranking-694x400.png.webp 694w, https://www.liveagent.si/wp/urlslab-download/8591e388c55ac99a6b9339e52280c22a/Mockup-Agents-ranking-185x107.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/fea6d5d432662cea24e481213854e5f3/Mockup-Agents-ranking-110x63.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/a55ae7da554be7784aa2d73d4d914e9a/Mockup-Agents-ranking-485x280.png.webp 485w, https://www.liveagent.si/wp/urlslab-download/7af9b1506a788120fead63faf81a41e6/Mockup-Agents-ranking-38x22.png.webp 38w, https://www.liveagent.si/wp/urlslab-download/2a05bb377979709d2eb310e016261c5b/Mockup-Agents-ranking-250x144.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1004px) 100vw, 1004px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/9106b5d707ef8d689c529f9e64541292/Mockup-Agents-ranking.png 1004w, https://www.liveagent.si/wp/urlslab-download/13559ab492fd35a9512ea062a1a25cb5/Mockup-Agents-ranking-300x173.png 300w, https://www.liveagent.si/wp/urlslab-download/c48458610f95b8b27dd6b84db525cf2e/Mockup-Agents-ranking-768x443.png 768w, https://www.liveagent.si/wp/urlslab-download/25b439421b71ab9f7e74a29631a9f3b7/Mockup-Agents-ranking-87x50.png 87w, https://www.liveagent.si/wp/urlslab-download/92c010bc6cf9675e356122f6ba10450b/Mockup-Agents-ranking-43x25.png 43w, https://www.liveagent.si/wp/urlslab-download/61aaaaca871bee7f94c7466715ad524b/Mockup-Agents-ranking-581x335.png 581w, https://www.liveagent.si/wp/urlslab-download/4e43d52a274dd36225cb66d17ecdc1ed/Mockup-Agents-ranking-694x400.png 694w, https://www.liveagent.si/wp/urlslab-download/9c3b93f3199cda29c2fa328b2a7a4a5f/Mockup-Agents-ranking-185x107.png 185w, https://www.liveagent.si/wp/urlslab-download/754582fda9f1eb12131b091c1f288252/Mockup-Agents-ranking-110x63.png 110w, https://www.liveagent.si/wp/urlslab-download/06adcd767913123794de349eb503e007/Mockup-Agents-ranking-485x280.png 485w, https://www.liveagent.si/wp/urlslab-download/5748d046c868cd49b79547b7a5ae5f35/Mockup-Agents-ranking-38x22.png 38w, https://www.liveagent.si/wp/urlslab-download/546bf97733b25e865787969b0316a118/Mockup-Agents-ranking-250x144.png 250w" urlslab-lazy="yes" sizes="(max-width: 1004px) 100vw, 1004px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/87a7d99ca1c68c999ee554a191b52d99/Mockup-Agents-ranking.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1004" height="579" alt="Razvrstitev agentov" class="wp-image-201505" data-src="https://www.liveagent.si/wp/urlslab-download/9106b5d707ef8d689c529f9e64541292/Mockup-Agents-ranking.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></figure> <p>Poleg tega lahko poročila o uspešnosti prikazujejo tudi področja vašega podjetja, ki so uspešna. To je pomembno, ker:</p> <ul class="wp-block-list"><li>Ne bo vam treba preoblikovati celotne strategije poslovanja / podpore</li><li>Najbolj uspešne boste lahko nagradili</li><li>Manj uspešni se bodo lahko učili od odličnih</li></ul> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.si/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent združuje <strong>odličen klepet v živo, ticketing</strong> in avtomatizacijo, ki nam omogočajo, da <strong>lahko našim strankam nudimo izjemno podporo.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, direktor</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.si/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 id="h-kaj-naredi-funkcija-poroila-o-uspenosti-liveagent">Kaj naredi funkcija poročila o uspešnosti LiveAgent?</h2> <p>Poročila o uspešnosti predstavljajo delovanje vaših podpornih agentov. Vsako poročilo o uspešnosti vsebuje skupno število odprtih klepetov, razrešenih zahtevkov, klicev in še več (glejte spodaj). Poročila o uspešnosti so lahko prikazana v obliki grafov ali grafikonov in segmentirana po dnevu, tednu, mesecu, letu ali celo datumu po meri.</p> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/03/Performance-report.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Performance Report.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/5c7e71008a23d3bf0ee5ba8162e669b5/Performance-report-1024x67.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/f0afde20f76d012cf0b38978f6ee4ad1/Performance-report-300x20.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/be132b4ecb4480302b3657a414fc25e8/Performance-report-768x50.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/df7838cbb0fd247acc1e33730bf4840b/Performance-report-185x12.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/92f72f5a70355ce4f4861eba1c489042/Performance-report-175x11.png.webp 175w, https://www.liveagent.si/wp/urlslab-download/42c93890f91e53b2275a5ea0263f3554/Performance-report-960x63.png.webp 960w, https://www.liveagent.si/wp/urlslab-download/dbd5205bf7ad59ffbc1759273b0f27e6/Performance-report-700x46.png.webp 700w, https://www.liveagent.si/wp/urlslab-download/7e404641aeb035b1759d0e0ed6048033/Performance-report-110x7.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/ad11416db66ac53731c5a01d43f2c46a/Performance-report-485x32.png.webp 485w, https://www.liveagent.si/wp/urlslab-download/c99b9c7cd3298479ed24709c19a268df/Performance-report-95x6.png.webp 95w, https://www.liveagent.si/wp/urlslab-download/898587b4c31368440cdbc1eb25e6a7d9/Performance-report-200x13.png.webp 200w, https://www.liveagent.si/wp/urlslab-download/f184fd551e6ddac45b5ad6d34f5f3d28/Performance-report-250x16.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/9969db0db1dea9ddc236a427013fe4f8/Performance-report-1024x67.png 1024w, https://www.liveagent.si/wp/urlslab-download/c6a382b48f64bf2877a753baf39976ec/Performance-report-300x20.png 300w, https://www.liveagent.si/wp/urlslab-download/0831e71245b582f1e4161be35ca3b468/Performance-report-768x50.png 768w, https://www.liveagent.si/wp/urlslab-download/5f348e3644ebfe077c3f3e3701e5eb88/Performance-report-185x12.png 185w, https://www.liveagent.si/wp/urlslab-download/54230b6b241daae434c1ad9585c5bca6/Performance-report-175x11.png 175w, https://www.liveagent.si/wp/urlslab-download/74eb82bc8b365c1762b7841966e6e47c/Performance-report-960x63.png 960w, https://www.liveagent.si/wp/urlslab-download/4eb93c0e82eeadd2313e7a1e455d7ccf/Performance-report-700x46.png 700w, https://www.liveagent.si/wp/urlslab-download/e710723c19a434db7e095ab6d17bef54/Performance-report-110x7.png 110w, https://www.liveagent.si/wp/urlslab-download/639fd8feb58d837e17f952be759c089b/Performance-report-485x32.png 485w, https://www.liveagent.si/wp/urlslab-download/503800a2ccfb0bba9fb85acd9a6f2bdb/Performance-report-95x6.png 95w, https://www.liveagent.si/wp/urlslab-download/da8a776e9c65293bd21f1d6380542602/Performance-report-200x13.png 200w, https://www.liveagent.si/wp/urlslab-download/675851b91ea6b2ccdd61434897979163/Performance-report-250x16.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/5c7e71008a23d3bf0ee5ba8162e669b5/Performance-report-1024x67.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="67" alt="" class="wp-image-204805" data-src="https://www.liveagent.si/wp/urlslab-download/9969db0db1dea9ddc236a427013fe4f8/Performance-report-1024x67.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure></div> <p>Odkrijte, kdo je najbolj produktiven, kdo raje odgovarja na e-pošto, kot sodeluje v klepetih v živo in kdo sčasom prinaša dosledne rezultate.</p> <h2 class="wp-block-heading" id="h-performance-report-display-options">Možnosti prikaza poročila o uspešnosti</h2> <p>Rezultate poročil o uspešnosti lahko filtrirate po:</p> <ul class="wp-block-list"><li>Čas</li><li>Oddelek</li><li>Agent</li><li>Oznaka</li></ul> <figure class="wp-block-image size-full no-borders"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/bd47585d715471d2631cfa4422bcd050/Performance-report-1.png.webp 1182w, https://www.liveagent.si/wp/urlslab-download/56e6d46bc04c847d252fc32256aaed4c/Performance-report-1-300x211.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/bd85b31ab02929c2df55ae04038284d4/Performance-report-1-1024x721.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/b39eb5b703446e0c041ad98d145fc73c/Performance-report-1-768x541.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/8a7fd9bacd7cf02cf92d2fbbe680226d/Performance-report-1-71x50.png.webp 71w, https://www.liveagent.si/wp/urlslab-download/402aa8d27078e30f8a787a5b1962f011/Performance-report-1-36x25.png.webp 36w, https://www.liveagent.si/wp/urlslab-download/d4f72faf32bb2b813ce50a4731c63d10/Performance-report-1-476x335.png.webp 476w, https://www.liveagent.si/wp/urlslab-download/61203fcdbcdfe424e39c3784527e40a6/Performance-report-1-568x400.png.webp 568w, https://www.liveagent.si/wp/urlslab-download/321d6d2809b1b73f2d985a88092f8b49/Performance-report-1-185x130.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/7277dc520d306a42e95496859182b4f1/Performance-report-1-110x77.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/43045b6a19c066aecef5293856e50fac/Performance-report-1-485x341.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1182px) 100vw, 1182px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/3f3086dce3288ae6433e1ba3b85066fa/Performance-report-1.png 1182w, https://www.liveagent.si/wp/urlslab-download/761e4d4f6089e896f456348301dc98bf/Performance-report-1-300x211.png 300w, https://www.liveagent.si/wp/urlslab-download/77bfe50236f5e64d2bd42c970f3e8218/Performance-report-1-1024x721.png 1024w, https://www.liveagent.si/wp/urlslab-download/eb43b462b7a42dd372f3b1cae0ad8d7a/Performance-report-1-768x541.png 768w, https://www.liveagent.si/wp/urlslab-download/43056d56b9d5e3fe1f0beb5d76899765/Performance-report-1-71x50.png 71w, https://www.liveagent.si/wp/urlslab-download/109d0f89e248a69c279c20738ee79c8d/Performance-report-1-36x25.png 36w, https://www.liveagent.si/wp/urlslab-download/7263158b2ae075a3331ec4a84cab968c/Performance-report-1-476x335.png 476w, https://www.liveagent.si/wp/urlslab-download/b2521d3a7d0c38ab9fb07b3313d0b9a4/Performance-report-1-568x400.png 568w, https://www.liveagent.si/wp/urlslab-download/8a89c6e1be0019dadb8965ea4a388a8d/Performance-report-1-185x130.png 185w, https://www.liveagent.si/wp/urlslab-download/19666dcd7c78cb86a3fc6144462e11ce/Performance-report-1-110x77.png 110w, https://www.liveagent.si/wp/urlslab-download/f78101463a9316acdd8d7d800ef991b6/Performance-report-1-485x341.png 485w" urlslab-lazy="yes" sizes="(max-width: 1182px) 100vw, 1182px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/bd47585d715471d2631cfa4422bcd050/Performance-report-1.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1182" height="832" alt="Poročilo-o-uspešnosti-1" class="wp-image-139811" data-src="https://www.liveagent.si/wp/urlslab-download/3f3086dce3288ae6433e1ba3b85066fa/Performance-report-1.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture><figcaption>Poročilo o uspešnosti</figcaption></figure> <p>Vsako poročilo o uspešnosti je mogoče spremeniti tudi tako, da prikaže dodatne podatke, vključno z:</p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-462cd601-33f6-4967-9c9b-67021cc3d19f"><li>Datum</li><li>Odgovori</li><li>Povprečen čas novega odgovora</li><li>Povprečen čas odprtega odgovora</li><li>Klici</li><li>Odhodni klici</li><li>Neodgovorjeni klici</li><li>Minute klicev</li><li>Sporočila v klepetu</li><li>Klepeti</li><li>Neodgovorjeni klepeti</li><li>Povprečni čas prevzema klepeta</li></ul> <p></p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-3cf39a6d-f073-41c0-a7f8-2782771767c8"><li>Povprečni čas klepeta</li><li>Neocenjeno</li><li>Neocenjeno %</li><li>Pozitivne ocene</li><li>Pozitivna ocena%</li><li>Negativne ocene</li><li>Negativna ocena %</li><li>Dohodna sporočila</li><li>Dohodni klici</li><li>Končani klici</li><li>Vhodni klepeti</li><li>Končani klepeti</li></ul></div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"></div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"></div> </div> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Stand out from your competitors with a strong customer service culture</p> <p class="BlockDiscover__text">Handle all customer inquiries from one interface. Start improving your customer service with a free 14-day trial today!</p> <div class="BlockDiscover__buttons"> <a href="/preizkus/" class="Button Button--knockout" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1"> <span>Start free trial</span> </a> <a href="https://www.liveagent.si/predstavitev/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Bi radi izvedeli več o LiveAgentu? Zahtevajte brezplačno predstavitev, če želite izvedeti več o LiveAgentu in kako vam lahko pomaga pri uspehu." hreflang="sl-SI" onover-preload="1"> <span>Naročite demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-choosing-how-data-is-presented-in-performance-reports">Izbira načina predstavitve podatkov v poročilih o uspešnosti</h2> <p>LiveAgent lahko predstavi vse zgoraj omenjene podatke v več formatih, vključno z območnimi grafi, črtnimi grafi, stolpičnimi grafi in krožnimi grafikoni. Poleg tega je mogoče vse podatke izvoziti v datoteke CSV, kar olajša skupno rabo z drugimi.</p> <figure class="wp-block-gallery columns-2 is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-area-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Area Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/2c6aead634d30930b0182b486592040d/Performance-report-area-chart-LiveAgent.png.webp 1692w, https://www.liveagent.si/wp/urlslab-download/8cec606180a11da0356616ca1705c688/Performance-report-area-chart-LiveAgent-300x130.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/af56eb81a89d7d0a917702f10e72aad7/Performance-report-area-chart-LiveAgent-1024x445.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/6ee8e2ba0f752b96d47488ef1fd69e28/Performance-report-area-chart-LiveAgent-768x334.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/4f62a8bb53c866d80da3979dcf66cf74/Performance-report-area-chart-LiveAgent-115x50.png.webp 115w, https://www.liveagent.si/wp/urlslab-download/23856b692b99ea7fe546e77cf938ff11/Performance-report-area-chart-LiveAgent-57x25.png.webp 57w, https://www.liveagent.si/wp/urlslab-download/73edbfc38d67949ee9a22a59b97cd0c7/Performance-report-area-chart-LiveAgent-770x335.png.webp 770w, https://www.liveagent.si/wp/urlslab-download/ea8eb7dc5f4d75acf33f7e89f93417d2/Performance-report-area-chart-LiveAgent-700x304.png.webp 700w, https://www.liveagent.si/wp/urlslab-download/1c7d6632d0465532d219b7e420208aaa/Performance-report-area-chart-LiveAgent-185x80.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/25dc963befe03c6f0f0e324c4c0a368e/Performance-report-area-chart-LiveAgent-110x48.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/a3550888750c73a0bb7f8f11df2bf0de/Performance-report-area-chart-LiveAgent-485x211.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1692px) 100vw, 1692px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/d226763f43350650dffae9de50bc2632/Performance-report-area-chart-LiveAgent.png 1692w, https://www.liveagent.si/wp/urlslab-download/25548dc674d5743b9e8d8f83f0cbd714/Performance-report-area-chart-LiveAgent-300x130.png 300w, https://www.liveagent.si/wp/urlslab-download/0b60a0f25a8ee87efe13e1319b15d8df/Performance-report-area-chart-LiveAgent-1024x445.png 1024w, https://www.liveagent.si/wp/urlslab-download/f71da4944f41b17509fe86ce6a9639fe/Performance-report-area-chart-LiveAgent-768x334.png 768w, https://www.liveagent.si/wp/urlslab-download/8df9227259fe146eecf547d6c3820f09/Performance-report-area-chart-LiveAgent-115x50.png 115w, https://www.liveagent.si/wp/urlslab-download/ba0df707d6cdbcaeff282dfbd8d142bf/Performance-report-area-chart-LiveAgent-57x25.png 57w, https://www.liveagent.si/wp/urlslab-download/6db506b221f870cdf910b938f36b9db2/Performance-report-area-chart-LiveAgent-770x335.png 770w, https://www.liveagent.si/wp/urlslab-download/bd86f3b317726a78710aa43f063507a8/Performance-report-area-chart-LiveAgent-700x304.png 700w, https://www.liveagent.si/wp/urlslab-download/c603789d175cc44328c6af28e1fd28c4/Performance-report-area-chart-LiveAgent-185x80.png 185w, https://www.liveagent.si/wp/urlslab-download/6d9e408cf09da130db1c1e14b8354b70/Performance-report-area-chart-LiveAgent-110x48.png 110w, https://www.liveagent.si/wp/urlslab-download/cb79fbb4387617bf38a777f45e6049da/Performance-report-area-chart-LiveAgent-485x211.png 485w" urlslab-lazy="yes" sizes="(max-width: 1692px) 100vw, 1692px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/2c6aead634d30930b0182b486592040d/Performance-report-area-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1692" height="736" alt="Performance-report-area-chart-LiveAgent" data-id="140086" data-full-url="https://www.liveagent.si/wp/urlslab-download/d226763f43350650dffae9de50bc2632/Performance-report-area-chart-LiveAgent.png" data-link="/features/performance-report/attachment/performance-report-area-chart-liveagent/" class="wp-image-140086" data-src="https://www.liveagent.si/wp/urlslab-download/d226763f43350650dffae9de50bc2632/Performance-report-area-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a><figcaption class="blocks-gallery-item__caption">Področni diagram</figcaption></figure></li><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-line-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Line Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/0ca29274e797e0faa418662147c30d21/Performance-report-line-chart-LiveAgent.png.webp 1688w, https://www.liveagent.si/wp/urlslab-download/0c2573e8da8eb5cbaf833772253b1e35/Performance-report-line-chart-LiveAgent-300x128.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/578ecbbfd9b0f72ab80d9ae11bb19281/Performance-report-line-chart-LiveAgent-1024x437.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/f9e394970dd4443f384bc937d2db5a15/Performance-report-line-chart-LiveAgent-768x328.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/629370fdd01cf52dbf2b4016ac244851/Performance-report-line-chart-LiveAgent-117x50.png.webp 117w, https://www.liveagent.si/wp/urlslab-download/39754e762d2d266ab10d53bcf618534a/Performance-report-line-chart-LiveAgent-59x25.png.webp 59w, https://www.liveagent.si/wp/urlslab-download/6a7a4b2a4fe0cf057cce85f7b2684d74/Performance-report-line-chart-LiveAgent-785x335.png.webp 785w, https://www.liveagent.si/wp/urlslab-download/85f414b2e9a7ff1261138f4e0c8ab9bf/Performance-report-line-chart-LiveAgent-700x299.png.webp 700w, https://www.liveagent.si/wp/urlslab-download/bda521cf393a84653f465c2b49781060/Performance-report-line-chart-LiveAgent-185x79.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/51a4438a7d10fe218f94dc617d01e8d3/Performance-report-line-chart-LiveAgent-110x47.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/def4f1cdc5edf7b6f987a1ba7f322905/Performance-report-line-chart-LiveAgent-485x207.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1688px) 100vw, 1688px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/8f73436e1ab97fec4f1737361a22fce5/Performance-report-line-chart-LiveAgent.png 1688w, https://www.liveagent.si/wp/urlslab-download/646eedf85ef52ef09b72a2741b3b89dd/Performance-report-line-chart-LiveAgent-300x128.png 300w, https://www.liveagent.si/wp/urlslab-download/672095850a492bb6cd5a8611ccedd8ed/Performance-report-line-chart-LiveAgent-1024x437.png 1024w, https://www.liveagent.si/wp/urlslab-download/652528f86ab23782cb069918db3f7cb2/Performance-report-line-chart-LiveAgent-768x328.png 768w, https://www.liveagent.si/wp/urlslab-download/0a53bf582d63a27eead0e0c6d5bdef9d/Performance-report-line-chart-LiveAgent-117x50.png 117w, https://www.liveagent.si/wp/urlslab-download/450739cbf1c38583b03e7da48e44f32e/Performance-report-line-chart-LiveAgent-59x25.png 59w, https://www.liveagent.si/wp/urlslab-download/dcd93fe00651dae4161a4245f00980a4/Performance-report-line-chart-LiveAgent-785x335.png 785w, https://www.liveagent.si/wp/urlslab-download/304583d015c7735854c2378a895d59d3/Performance-report-line-chart-LiveAgent-700x299.png 700w, https://www.liveagent.si/wp/urlslab-download/a1bbeb8a947e3ce8b56b427b09e41973/Performance-report-line-chart-LiveAgent-185x79.png 185w, https://www.liveagent.si/wp/urlslab-download/14b65bf73231f7342d740551eca0a355/Performance-report-line-chart-LiveAgent-110x47.png 110w, https://www.liveagent.si/wp/urlslab-download/aedaa27961bf50e7374ee08f88beacd5/Performance-report-line-chart-LiveAgent-485x207.png 485w" urlslab-lazy="yes" sizes="(max-width: 1688px) 100vw, 1688px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/0ca29274e797e0faa418662147c30d21/Performance-report-line-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1688" height="720" alt="Performance-report-line-chart-LiveAgent" data-id="140098" data-full-url="https://www.liveagent.si/wp/urlslab-download/8f73436e1ab97fec4f1737361a22fce5/Performance-report-line-chart-LiveAgent.png" data-link="/features/performance-report/attachment/performance-report-line-chart-liveagent/" class="wp-image-140098" data-src="https://www.liveagent.si/wp/urlslab-download/8f73436e1ab97fec4f1737361a22fce5/Performance-report-line-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a><figcaption class="blocks-gallery-item__caption">Črtni diagram</figcaption></figure></li></ul></figure> <figure class="wp-block-gallery columns-2 is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-bar-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Bar Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/4655807053b4d4721dc2cbdc7111ebbd/Performance-report-bar-chart-LiveAgent.png.webp 1700w, https://www.liveagent.si/wp/urlslab-download/f86cc710e13bf9183485d8afcadf5d3d/Performance-report-bar-chart-LiveAgent-300x139.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/c079cfb1f31cf64769a1e88a5ffd3ec9/Performance-report-bar-chart-LiveAgent-1024x475.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/3a40efda59340140c203a313f1af5908/Performance-report-bar-chart-LiveAgent-768x356.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/a853c39327cdeef78d71faa1f5891640/Performance-report-bar-chart-LiveAgent-108x50.png.webp 108w, https://www.liveagent.si/wp/urlslab-download/ecacf871a68763e781862927286e6313/Performance-report-bar-chart-LiveAgent-54x25.png.webp 54w, https://www.liveagent.si/wp/urlslab-download/9d01bb8ad84542fbd3d69ef22ac8ae2d/Performance-report-bar-chart-LiveAgent-723x335.png.webp 723w, https://www.liveagent.si/wp/urlslab-download/08a88520446fb293eaa0206350c663d1/Performance-report-bar-chart-LiveAgent-700x324.png.webp 700w, https://www.liveagent.si/wp/urlslab-download/d554777e80c7f9c20ef0bc7d4976d423/Performance-report-bar-chart-LiveAgent-185x86.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/ceca43b9032f40ed6281c8a15291f235/Performance-report-bar-chart-LiveAgent-110x51.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/bc6c3f39aaac084787ab2ace58b4f4e8/Performance-report-bar-chart-LiveAgent-485x225.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1700px) 100vw, 1700px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/72d7c1908c8673bb4bc6f311e641bcf0/Performance-report-bar-chart-LiveAgent.png 1700w, https://www.liveagent.si/wp/urlslab-download/565ed66966ee5e9c61f3fe7355436f03/Performance-report-bar-chart-LiveAgent-300x139.png 300w, https://www.liveagent.si/wp/urlslab-download/c58eff30e877d854beaec684cde67efb/Performance-report-bar-chart-LiveAgent-1024x475.png 1024w, https://www.liveagent.si/wp/urlslab-download/69fc4dbfbe00f2a65beba7eb183af8b5/Performance-report-bar-chart-LiveAgent-768x356.png 768w, https://www.liveagent.si/wp/urlslab-download/c7a09a5f7aff4abe3cc88810ea02b652/Performance-report-bar-chart-LiveAgent-108x50.png 108w, https://www.liveagent.si/wp/urlslab-download/b8f029ea8c3a3755eaf02c13f1d35f52/Performance-report-bar-chart-LiveAgent-54x25.png 54w, https://www.liveagent.si/wp/urlslab-download/1a756622e213ff9298fb19dcbd307c52/Performance-report-bar-chart-LiveAgent-723x335.png 723w, https://www.liveagent.si/wp/urlslab-download/e0cc3374939d34abe8a81bdfc6f770fc/Performance-report-bar-chart-LiveAgent-700x324.png 700w, https://www.liveagent.si/wp/urlslab-download/374e0e9b675b9b122f70a4fdee218c89/Performance-report-bar-chart-LiveAgent-185x86.png 185w, https://www.liveagent.si/wp/urlslab-download/2d4ec845bd12d5e0d800cf3524bd4a7f/Performance-report-bar-chart-LiveAgent-110x51.png 110w, https://www.liveagent.si/wp/urlslab-download/a4cef5a6c2e72882f0b92e2c90abbccd/Performance-report-bar-chart-LiveAgent-485x225.png 485w" urlslab-lazy="yes" sizes="(max-width: 1700px) 100vw, 1700px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/4655807053b4d4721dc2cbdc7111ebbd/Performance-report-bar-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1700" height="788" alt="Performance-report-bar-chart-LiveAgent" data-id="140110" data-full-url="https://www.liveagent.si/wp/urlslab-download/72d7c1908c8673bb4bc6f311e641bcf0/Performance-report-bar-chart-LiveAgent.png" data-link="/features/performance-report/attachment/performance-report-bar-chart-liveagent/" class="wp-image-140110" data-src="https://www.liveagent.si/wp/urlslab-download/72d7c1908c8673bb4bc6f311e641bcf0/Performance-report-bar-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption class="blocks-gallery-item__caption">Stolpični diagram</figcaption></figure></li><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-pie-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Pie Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/54b8956d61bfc9352303a5cbffbe468c/Performance-report-pie-chart-LiveAgent.png.webp 1672w, https://www.liveagent.si/wp/urlslab-download/32a8da4e3cbfc7c6a9965970e27699bc/Performance-report-pie-chart-LiveAgent-300x130.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/bd8db36f69deeefa73502f90824abf3f/Performance-report-pie-chart-LiveAgent-1024x442.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/8488e5cc7960f6309d80821d05c04c59/Performance-report-pie-chart-LiveAgent-768x332.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/cfc214cb2b3c830044590865df827ff0/Performance-report-pie-chart-LiveAgent-116x50.png.webp 116w, https://www.liveagent.si/wp/urlslab-download/8eb9f3756035f0a95ee44fd911ef88b9/Performance-report-pie-chart-LiveAgent-58x25.png.webp 58w, https://www.liveagent.si/wp/urlslab-download/67010ab26448ceb5e49592a943808be8/Performance-report-pie-chart-LiveAgent-776x335.png.webp 776w, https://www.liveagent.si/wp/urlslab-download/d5f13906457e62e3c8267ae628222097/Performance-report-pie-chart-LiveAgent-700x302.png.webp 700w, https://www.liveagent.si/wp/urlslab-download/7804ae1dc270904be1104ed4eaa721b8/Performance-report-pie-chart-LiveAgent-185x80.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/b96d077a90a847de4f59022877f1de42/Performance-report-pie-chart-LiveAgent-110x48.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/fa1db66c4bf5b10a2c0ceb7adc940871/Performance-report-pie-chart-LiveAgent-485x209.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1672px) 100vw, 1672px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/5052f6be31a0aaa218db6fe2ca77a248/Performance-report-pie-chart-LiveAgent.png 1672w, https://www.liveagent.si/wp/urlslab-download/a829160c62530ba57144d250b22c80cd/Performance-report-pie-chart-LiveAgent-300x130.png 300w, https://www.liveagent.si/wp/urlslab-download/15acd5334e17edf673ef91216c782be1/Performance-report-pie-chart-LiveAgent-1024x442.png 1024w, https://www.liveagent.si/wp/urlslab-download/6e56a33de77cc552dba33efeae0d51e9/Performance-report-pie-chart-LiveAgent-768x332.png 768w, https://www.liveagent.si/wp/urlslab-download/322024a78025c8d21582046065a30916/Performance-report-pie-chart-LiveAgent-116x50.png 116w, https://www.liveagent.si/wp/urlslab-download/056b71333858eea9f790aac162de8a32/Performance-report-pie-chart-LiveAgent-58x25.png 58w, https://www.liveagent.si/wp/urlslab-download/c6da37b716fb8787d07237a7a0d27bcd/Performance-report-pie-chart-LiveAgent-776x335.png 776w, https://www.liveagent.si/wp/urlslab-download/c40dbb773191d39e65051c6f4c9002b7/Performance-report-pie-chart-LiveAgent-700x302.png 700w, https://www.liveagent.si/wp/urlslab-download/63833a71eeffacb39217e2701b86ad94/Performance-report-pie-chart-LiveAgent-185x80.png 185w, https://www.liveagent.si/wp/urlslab-download/930e8088f36eb5dbfe0be6252eeff142/Performance-report-pie-chart-LiveAgent-110x48.png 110w, https://www.liveagent.si/wp/urlslab-download/3d3f97538a436664ba92d04ad4d29346/Performance-report-pie-chart-LiveAgent-485x209.png 485w" urlslab-lazy="yes" sizes="(max-width: 1672px) 100vw, 1672px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/54b8956d61bfc9352303a5cbffbe468c/Performance-report-pie-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1672" height="722" alt="Performance-report-pie-chart-LiveAgent" data-id="140122" data-full-url="https://www.liveagent.si/wp/urlslab-download/5052f6be31a0aaa218db6fe2ca77a248/Performance-report-pie-chart-LiveAgent.png" data-link="/features/performance-report/attachment/performance-report-pie-chart-liveagent/" class="wp-image-140122" data-src="https://www.liveagent.si/wp/urlslab-download/5052f6be31a0aaa218db6fe2ca77a248/Performance-report-pie-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption class="blocks-gallery-item__caption">Krožni diagram</figcaption></figure></li></ul></figure> <h2 class="wp-block-heading" id="h-how-to-find-performance-reports-in-liveagent">Kako poiskati poročila o uspešnosti v LiveAgent</h2> <p>Poročila o uspešnosti so vidna samo skrbnikom. Če imate skrbniško vlogo, lahko poročila o uspešnosti poiščete tako, da kliknete Poročila (ikona krog) v levem meniju (desno med klici in strankami) in na seznamu poročil izberete poročila o uspešnosti.</p> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/10/Screenshot-2021-03-23-at-11.46.16.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Screenshot 2021 03 23 At 11.46.16.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/c0ef0abb580ee327e7d9d5d4524b0081/Screenshot-2021-03-23-at-11.46.16-1024x557.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/83d56e37c8bdf6ee2c0208ca4c139144/Screenshot-2021-03-23-at-11.46.16-300x163.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/dad8aa1023fd950c3f008d7cbe8aa038/Screenshot-2021-03-23-at-11.46.16-768x418.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/a9643e0cb2e6c432ab7ecff33675081b/Screenshot-2021-03-23-at-11.46.16-92x50.png.webp 92w, https://www.liveagent.si/wp/urlslab-download/d712f14f24b809c7af7cbd885f20dcfb/Screenshot-2021-03-23-at-11.46.16-46x25.png.webp 46w, https://www.liveagent.si/wp/urlslab-download/730f5dacca649edeb098b7cad2d98389/Screenshot-2021-03-23-at-11.46.16-615x335.png.webp 615w, https://www.liveagent.si/wp/urlslab-download/27025883a260da2be59ea7cd90de12e9/Screenshot-2021-03-23-at-11.46.16-700x381.png.webp 700w, https://www.liveagent.si/wp/urlslab-download/0ad16a24958f27c43bf064dedfa43330/Screenshot-2021-03-23-at-11.46.16-185x101.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/8611154b920554a3e81e6f02353883f8/Screenshot-2021-03-23-at-11.46.16-110x60.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/b63fcb450868816cba097a4e5c7ff387/Screenshot-2021-03-23-at-11.46.16-485x264.png.webp 485w, https://www.liveagent.si/wp/urlslab-download/efaf1ffb99872ad7936bb6b5501eb4ca/Screenshot-2021-03-23-at-11.46.16-40x22.png.webp 40w, https://www.liveagent.si/wp/urlslab-download/fa7099a968cedea93e1240ebbf93779c/Screenshot-2021-03-23-at-11.46.16-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/6d9072f1d3fc3f84228f4157322f8db2/Screenshot-2021-03-23-at-11.46.16-1024x557.png 1024w, https://www.liveagent.si/wp/urlslab-download/104b70282fe7914d1647c3f75ec6946d/Screenshot-2021-03-23-at-11.46.16-300x163.png 300w, https://www.liveagent.si/wp/urlslab-download/bce851fd31e7ec5173db6b1db167bf8d/Screenshot-2021-03-23-at-11.46.16-768x418.png 768w, https://www.liveagent.si/wp/urlslab-download/78310fb2157dd57a84f7b19932fa4029/Screenshot-2021-03-23-at-11.46.16-92x50.png 92w, https://www.liveagent.si/wp/urlslab-download/c8d60488a1ab4ecb8e236954fa0368ab/Screenshot-2021-03-23-at-11.46.16-46x25.png 46w, https://www.liveagent.si/wp/urlslab-download/7128579119b45676ce4e5a003481a040/Screenshot-2021-03-23-at-11.46.16-615x335.png 615w, https://www.liveagent.si/wp/urlslab-download/3c764353988046900e0a3b75b686c6ea/Screenshot-2021-03-23-at-11.46.16-700x381.png 700w, https://www.liveagent.si/wp/urlslab-download/5a5ffa7866422d23a23bc19b324e37c3/Screenshot-2021-03-23-at-11.46.16-185x101.png 185w, https://www.liveagent.si/wp/urlslab-download/88896999b1317f47d177eddbe9782e0d/Screenshot-2021-03-23-at-11.46.16-110x60.png 110w, https://www.liveagent.si/wp/urlslab-download/590958993109d150d35909c1c54e179f/Screenshot-2021-03-23-at-11.46.16-485x264.png 485w, https://www.liveagent.si/wp/urlslab-download/3dbc311f44af3b43a79ddb1cef9a048a/Screenshot-2021-03-23-at-11.46.16-40x22.png 40w, https://www.liveagent.si/wp/urlslab-download/3dfc9840bfaf4c9bb8498a637d5b8e77/Screenshot-2021-03-23-at-11.46.16-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/c0ef0abb580ee327e7d9d5d4524b0081/Screenshot-2021-03-23-at-11.46.16-1024x557.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="557" alt="" class="wp-image-204819" data-src="https://www.liveagent.si/wp/urlslab-download/6d9072f1d3fc3f84228f4157322f8db2/Screenshot-2021-03-23-at-11.46.16-1024x557.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure></div> <p>Upoštevajte, da lahko vsi agenti ob prijavi v LiveAgent vidijo svojo osebno statistiko / poročila o uspešnosti.</p> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/03/Personal-stats.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Personal Stats.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/0ec2a16db86a7e5606487a00c7843dc7/Personal-stats-1024x647.png.webp 1024w, https://www.liveagent.si/wp/urlslab-download/82213b1f392f54bbd96e24a72cd6bbbe/Personal-stats-300x189.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/2e13f18ab8a89dc85ea79b2c58a692db/Personal-stats-768x485.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/0b2f65cdf040fe71e684f6d004322a26/Personal-stats-79x50.png.webp 79w, https://www.liveagent.si/wp/urlslab-download/119c60ba59155ad9dcdfaf9dbd7b7df6/Personal-stats-40x25.png.webp 40w, https://www.liveagent.si/wp/urlslab-download/a0ca665d4e1bcf8da2eb353131716859/Personal-stats-530x335.png.webp 530w, https://www.liveagent.si/wp/urlslab-download/d336f953c3f3db1ccd7aa92cf327e090/Personal-stats-633x400.png.webp 633w, https://www.liveagent.si/wp/urlslab-download/9018e4ec2911f1c4fe93ec91d121cfcc/Personal-stats-185x117.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/d033f0d119cecf0f13327c9de0515ef6/Personal-stats-110x69.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/b8cefdc45099381c3e35e21f90130631/Personal-stats-485x306.png.webp 485w, https://www.liveagent.si/wp/urlslab-download/88340b31a5a9b7449b5aafe20b44d1ec/Personal-stats-35x22.png.webp 35w, https://www.liveagent.si/wp/urlslab-download/effd5d8a4ecda0c6d19d91a59439a442/Personal-stats-250x158.png.webp 250w, https://www.liveagent.si/wp/urlslab-download/6684a68feb9ce48eb2ab794f44fa3bd4/Personal-stats.png.webp 1542w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/ce3b49800336ad51f6ae55d793d53236/Personal-stats-1024x647.png 1024w, https://www.liveagent.si/wp/urlslab-download/fde28df6e518e6fabfe7accaf2894229/Personal-stats-300x189.png 300w, https://www.liveagent.si/wp/urlslab-download/5e3ab769e68f95d2a414ff77ac6473f3/Personal-stats-768x485.png 768w, https://www.liveagent.si/wp/urlslab-download/0eeb5e2efea03e5d04633ae2c5da647c/Personal-stats-79x50.png 79w, https://www.liveagent.si/wp/urlslab-download/0be25879e1c9618a18f0ca3d1e99cfb1/Personal-stats-40x25.png 40w, https://www.liveagent.si/wp/urlslab-download/9f4d972583364fd6cffe3def10096c90/Personal-stats-530x335.png 530w, https://www.liveagent.si/wp/urlslab-download/7533d7204a5e37cb71d1dc6a302f5b50/Personal-stats-633x400.png 633w, https://www.liveagent.si/wp/urlslab-download/286e5755f2cf366a69db7ff04f1fadd6/Personal-stats-185x117.png 185w, https://www.liveagent.si/wp/urlslab-download/e2966611744ec8225b6c27008a4fa810/Personal-stats-110x69.png 110w, https://www.liveagent.si/wp/urlslab-download/b6895898a2dcf9cac95fe3f8c4346617/Personal-stats-485x306.png 485w, https://www.liveagent.si/wp/urlslab-download/ba26b867597bef019dbe193dab03bf36/Personal-stats-35x22.png 35w, https://www.liveagent.si/wp/urlslab-download/35d43b1c9b659d25947ce893183c8434/Personal-stats-250x158.png 250w, https://www.liveagent.si/wp/urlslab-download/e38fbb1f0ff3a3bbecb61ba7fb2a8b52/Personal-stats.png 1542w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/0ec2a16db86a7e5606487a00c7843dc7/Personal-stats-1024x647.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="647" alt="" class="wp-image-204789" data-src="https://www.liveagent.si/wp/urlslab-download/ce3b49800336ad51f6ae55d793d53236/Personal-stats-1024x647.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption>Statistika osebnega agenta je vidna zunaj poročil o uspešnosti</figcaption></figure></div> <h2 class="wp-block-heading" id="h-using-performance-reports-with-api">Uporaba poročil o uspešnosti z API</h2> <p>Uporabite <a href="https://support.liveagent.com/840770-Complete-API-reference" urlslab_href_old="http://support.ladesk.com/840770-Complete-API-reference#4720451f26b6b7459e647c5c1077477a" title="Explore LiveAgent's Complete API Reference for detailed documentation on agents, conversations, customers, and more." hreflang="en-US">LiveAgent REST API</a> za upravljanje z vrednostmi klicev v poročilih o učinkovitosti.</p> <figure class="wp-block-image size-large no-borders"><picture><source data-srcset="https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 948w, https://www.liveagent.si/wp/urlslab-download/094ce4205f67d683658a1a21ec264c55/Mockup-API-300x200.png.webp 300w, https://www.liveagent.si/wp/urlslab-download/80eb6db8354382e5db1deb517b5422f4/Mockup-API-768x511.png.webp 768w, https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 75w, https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 38w, https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 503w, https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 601w, https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 185w, https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 110w, https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 485w, https://www.liveagent.si/wp/urlslab-download/1b30ad37ad6c3582b8d66d1cc12603fc/Mockup-API-33x22.png.webp 33w, https://www.liveagent.si/wp/urlslab-download/cd7e8a075b6a0424086e932f027b54cb/Mockup-API-250x166.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px" type="image/webp"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 948w, https://www.liveagent.si/wp/urlslab-download/9e6555570373ece1ce01896d89143ed5/Mockup-API-300x200.png 300w, https://www.liveagent.si/wp/urlslab-download/0d28fc0999e4e5b33167f32b393f1448/Mockup-API-768x511.png 768w, https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 75w, https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 38w, https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 503w, https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 601w, https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 185w, https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 110w, https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 485w, https://www.liveagent.si/wp/urlslab-download/9e104a43cd5d441b8cb23eb5731aa934/Mockup-API-33x22.png 33w, https://www.liveagent.si/wp/urlslab-download/4eb78e7737bfe74e4f8ebd1d64251aa7/Mockup-API-250x166.png 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px"></source><source data-srcset="https://www.liveagent.si/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="948" height="631" alt="API" class="wp-image-201324" data-src="https://www.liveagent.si/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></figure> <h2 id="h-viri-baze-znanja">Viri baze znanja</h2> <p>Če želite izvedeti več o različnih vrstah poročil, ki so na voljo na naši analitični nadzorni plošči, si oglejte članke v o bazi znanja:</p> <ul class="wp-block-list"><li><a href="https://support.liveagent.com/428678-Analytics-overview-report?r=1" urlslab_href_old="https://support.liveagent.com/428678-Analytics-overview-report/" title="This article describes the table at the top of this report, the rest of the values in the graphs are described in the Performance report." hreflang="en-US">Pregled analitike</a></li><li><a href="https://support.liveagent.com/030695-Availability-reports?r=1" urlslab_href_old="https://support.liveagent.com/030695-Availability-reports/" title="Analyze agent availability with detailed chat and call reports, filter by department, and optimize your support team’s performance!" hreflang="en-US">Poročilo o razpoložljivosti</a></li><li><a href="https://support.liveagent.com/119016-Time-tracking" title="Track agent performance effortlessly with LiveAgent's time tracking. Automate or manually report time for customer support tasks." hreflang="en-US">Sledenje časa</a></li><li><a href="https://support.liveagent.com/750176-Agent-Report?r=1" urlslab_href_old="https://support.liveagent.com/750176-Agent-Report/" title="Track agent performance with LiveAgent's Agent Report: monitor work time, chat stats, and customer satisfaction effortlessly." hreflang="en-US">Poročila o agentih</a></li><li><a href="https://support.liveagent.com/231523-SLA-log-Overview?r=1" urlslab_href_old="https://support.liveagent.com/231523-SLA-log" title="Discover the comprehensive guide to SLA logs in LiveAgent, detailing how SLA times are recorded and managed for tickets, chats, and calls. Learn about key SLA log components like requester, ticket ID, department, agent, and SLA status. Understand specific SLA types, including First answer, Next answer, First assign, and First resolve for tickets, as well as Chat and Call answer times. Access these insights to optimize your customer support efficiency. Visit now for detailed insights!" hreflang="en-US">SLA dnevniki</a></li></ul> <h2 id="h-ste-pripravljeni-odkriti-ve-o-svojem-podjetju">Ste pripravljeni odkriti več o svojem podjetju?</h2> <p>Začnite izboljševati uspešnost podpore, prodajo in zadovoljstvo strank že danes z našo ponudbo brezplačnega 14-dnevnega preizkusa. Ni zahtevana kreditna kartica.</p> <div class="Gutenberg"> <section class="ShortTrial Block Block--background"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div> <div class="elementor-widget-heading"> <div class="elementor-widget-container"> <h2 id="h-preizkusi-liveagent-se-danes">Preizkusi LiveAgent še danes</h2> </div> </div> <div class="elementor-widget-text-editor"> <div class="elementor-text-editor"> <p>Ponujamo storitve prenosa iz večine priljubljenih rešitev za pomoč uporabnikom. </p> </div> </div> </div> <div class="elementor-column elementor-inner-column"> <div class="ShortTrial__form"> <div class="Newsletter__form"> <form action="/preizkus/" method="post"> <input type="email" value="" placeholder="Vaš službeni elektronski naslov" name="mail" class="Input" required=""> <button type="submit" name="subscribe" class="Button Button--full"> <span>Registrirajte se</span> </button> </form> </div> <div class="Portals__text__details"> <div class="Portals__text__details__stars"> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/icon_star_black.svg"></span> </div> <p>več kot 3.000 ocen <a href="/nagrade/" title="Odkrijte, zakaj je LiveAgent vodilni na področju programske opreme za pomoč uporabnikom, prejemnik številnih nagrad in priznanj. Uživajte v brezplačnem 14-dnevnem preizkusu brez obveznosti in izkoristite 24/7 podporo, brezplačno namestitev in možnost preklica kadar koli. Preizkusite ga zdaj!" hreflang="sl-SI" onover-preload="1"><img decoding="async" alt="Capterra" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_capterra_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></a> <a href="/nagrade/" title="Odkrijte, zakaj je LiveAgent vodilni na področju programske opreme za pomoč uporabnikom, prejemnik številnih nagrad in priznanj. Uživajte v brezplačnem 14-dnevnem preizkusu brez obveznosti in izkoristite 24/7 podporo, brezplačno namestitev in možnost preklica kadar koli. Preizkusite ga zdaj!" hreflang="sl-SI" onover-preload="1"><img decoding="async" alt="GetApp" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_getapp_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></a> <a href="/nagrade/" title="Odkrijte, zakaj je LiveAgent vodilni na področju programske opreme za pomoč uporabnikom, prejemnik številnih nagrad in priznanj. Uživajte v brezplačnem 14-dnevnem preizkusu brez obveznosti in izkoristite 24/7 podporo, brezplačno namestitev in možnost preklica kadar koli. Preizkusite ga zdaj!" hreflang="sl-SI" onover-preload="1"><img decoding="async" alt="G2 Crowd" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_g2_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></a> </p> </div> </div> </div> </div> </div> </section> </div> { “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “Kaj so poročila o uspešnosti?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Poročilo o uspešnosti je poročilo o uspešnosti organizacije, skupine ali posameznika. Poročila o uspešnosti se redno pripravljajo, da se definirajo področja za izboljšave znotraj organizacije ali podjetja.” } }, { “@type”: “Question”, “name”: “Zakaj naj bi redno kreirali poročila o uspešnosti?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Poročila o uspešnosti vam lahko pomagajo natančno določiti področja vašega podjetja, ki jih je treba izboljšati.” } }, { “@type”: “Question”, “name”: “Kaj dela LiveAgent funkcija za poročanje o uspešnosti?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Poročila o uspešnosti predstavljajo delovanje vaših agentov za podporo. Vsako poročilo o uspešnosti vsebuje skupno število odprtih klepetov, razrešenih zahtevkov, klicev in še več (glejte spodaj). Poročila o uspešnosti so lahko prikazana v obliki grafov ali grafikonov in segmentirana po dnevih, tednih, mesecih, letih ali celo po meri..” } }] } <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Sorodni članki</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.si/funkcije/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="sl-SI" onover-preload="1"><img alt="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." data-src="https://assets.flowhunt.io/screenshots/56acaa281520e669/c4078d9bf2d80bdf/1728919011_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.si/funkcije/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="sl-SI" onover-preload="1">Značilnosti</a></p><p class="urlslab-rel-res-item-summary">Odkrijte vse funkcije LiveAgent, celovite večkanalne programske opreme za pomoč uporabnikom. Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank.</p><a href="https://www.liveagent.si/funkcije/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." class="urlslab-rel-res-item-arrow" hreflang="sl-SI" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.si/funkcije/agent-ranking-overview/" title="Oglejte si, kako dobro deluje vaš oddelek za podporo strankam in kako se vaše stranke odzivajo na interakcijo z njimi. Odkrijte trenutne trende." hreflang="sl-SI" onover-preload="1"><img alt="Oglejte si, kako dobro deluje vaš oddelek za podporo strankam in kako se vaše stranke odzivajo na interakcijo z njimi. Odkrijte trenutne trende." data-src="https://assets.flowhunt.io/screenshots/56acaa281520e669/710ab2f292b27b21/1729262958_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.si/funkcije/agent-ranking-overview/" title="Oglejte si, kako dobro deluje vaš oddelek za podporo strankam in kako se vaše stranke odzivajo na interakcijo z njimi. Odkrijte trenutne trende." hreflang="sl-SI" onover-preload="1">Pregled razvrščanja agentov</a></p><p class="urlslab-rel-res-item-summary">Oglejte si, kako dobro deluje vaš oddelek za podporo strankam in kako se vaše stranke odzivajo na interakcijo z njimi. Odkrijte trenutne trende.</p><a href="https://www.liveagent.si/funkcije/agent-ranking-overview/" title="Oglejte si, kako dobro deluje vaš oddelek za podporo strankam in kako se vaše stranke odzivajo na interakcijo z njimi. Odkrijte trenutne trende." class="urlslab-rel-res-item-arrow" hreflang="sl-SI" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.si/funkcije/agent-ranking/" title="Ugotovite negativne trende pri svoji podpori strankam in ravnajte v skladu s funkcijo LiveAgent - razvrstitev agentov. Naj vaše stranke ocenijo vaše agente." hreflang="sl-SI" onover-preload="1"><img alt="Ugotovite negativne trende pri svoji podpori strankam in ravnajte v skladu s funkcijo LiveAgent - razvrstitev agentov. Naj vaše stranke ocenijo vaše agente." data-src="https://www.liveagent.si/wp/urlslab-download/e1fa45f143185aedfaf8301c4c64107d/1729064264_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.si/funkcije/agent-ranking/" title="Ugotovite negativne trende pri svoji podpori strankam in ravnajte v skladu s funkcijo LiveAgent - razvrstitev agentov. Naj vaše stranke ocenijo vaše agente." hreflang="sl-SI" onover-preload="1">Razvrščanje agentov</a></p><p class="urlslab-rel-res-item-summary">Izboljšajte svojo podporo strankam z razvrščanjem agentov v LiveAgent. Dovolite strankam, da ocenijo agente, prepoznajte negativne trende in nagradite najboljše. Poskusite LiveAgent brezplačno in brez obveznosti!</p><a href="https://www.liveagent.si/funkcije/agent-ranking/" title="Ugotovite negativne trende pri svoji podpori strankam in ravnajte v skladu s funkcijo LiveAgent - razvrstitev agentov. Naj vaše stranke ocenijo vaše agente." class="urlslab-rel-res-item-arrow" hreflang="sl-SI" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.si/funkcije/agenti/" title="V LiveAgent-u lahko agenti in predstavniki strank z skrbniško vlogo nadzorujejo in konfigurirajo sistem. Preberite o vrstah uporabnikov in še več." hreflang="sl-SI" onover-preload="1"><img alt="V LiveAgent-u lahko agenti in predstavniki strank z skrbniško vlogo nadzorujejo in konfigurirajo sistem. Preberite o vrstah uporabnikov in še več." data-src="https://assets.flowhunt.io/screenshots/56acaa281520e669/ef56a5cdb0ce7d6a/1729008562_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.si/funkcije/agenti/" title="V LiveAgent-u lahko agenti in predstavniki strank z skrbniško vlogo nadzorujejo in konfigurirajo sistem. Preberite o vrstah uporabnikov in še več." hreflang="sl-SI" onover-preload="1">Agenti</a></p><p class="urlslab-rel-res-item-summary">Odkrijte vloge agentov za pomoč uporabnikom z LiveAgent! Agenti nudijo tehnično podporo in odgovarjajo na vprašanja strank o vaših izdelkih ali storitvah. Preverite, kako konfigurirati sistem, upravljati zahtevke in povečati produktivnost. Preizkusite brezplačno različico in izboljšajte svojo podporo strankam.</p><a href="https://www.liveagent.si/funkcije/agenti/" title="V LiveAgent-u lahko agenti in predstavniki strank z skrbniško vlogo nadzorujejo in konfigurirajo sistem. Preberite o vrstah uporabnikov in še več." class="urlslab-rel-res-item-arrow" hreflang="sl-SI" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/preizkus/" class="Button Button--full" title="Prijavite se za brezplačni 14-dnevni preizkus LiveAgent in izkusite vse funkcionalnosti velikega paketa brez obveznosti. Uporabite svoj poslovni e-poštni naslov za 30-dnevni preizkus. Kreditna kartica ni potrebna!" hreflang="sl-SI" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/predstavitev/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Bi radi izvedeli več o LiveAgentu? Zahtevajte brezplačno predstavitev, če želite izvedeti več o LiveAgentu in kako vam lahko pomaga pri uspehu." hreflang="sl-SI" onover-preload="1"> <span>Rezervirajte si demo različico</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/nagrade/" title="Capterra" hreflang="sl-SI" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="G2 Crowd" hreflang="sl-SI" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="GetApp" hreflang="sl-SI" onover-preload="1"> <img alt="GetApp" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_getapp.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> </ul> </div> <div class="GoodHands__image"> <picture><img alt="Rezervirajte si demo različico" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/goodhands_image.png?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.si/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-95 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54">LiveAgent</div><div class="menu-footer-top-liveagent-slovenian-container"><ul id="menu-footer-top-liveagent-slovenian" class="menu"><li id="menu-item-399300"><a href="https://www.liveagent.si/predstavitev/" title="Bi radi izvedeli več o LiveAgentu? Zahtevajte brezplačno predstavitev, če želite izvedeti več o LiveAgentu in kako vam lahko pomaga pri uspehu." hreflang="sl-SI" onover-preload="1">Predstavite</a></li> <li id="menu-item-953242"><a href="https://www.liveagent.si/cene/" title="Načrti LiveAgent se začnejo pri 9 USD/agent/mesec in vključujejo vstopnični sistem prek e-pošte, funkcijo klepeta v živo, bazo znanja in drugo. Celoten paket je na voljo pri 69 USD/agent/mesec." hreflang="sl-SI" onover-preload="1">Cena</a></li> <li id="menu-item-750280"><a href="https://www.liveagent.si/funkcije/" title="Odkrijte vse funkcije LiveAgent, celovite večkanalne programske opreme za pomoč uporabnikom. Naša platforma vključuje vstopnični sistem, upravljanje z zahtevki, samodejno dodeljevanje, revizijske dnevnike in še več, da optimizirate podporo strankam. Preberite več o zmožnostih, ki povečujejo učinkovitost vašega poslovanja in zadovoljstvo strank." hreflang="sl-SI" onover-preload="1">Lastnosti</a></li> <li id="menu-item-750281"><a href="https://www.liveagent.si/integracije/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="sl-SI" onover-preload="1">Integracije</a></li> <li id="menu-item-399298"><a href="https://www.liveagent.si/alternative/" title="Odlične storitve za stranke se začnejo s primerjavo specifičnih programskih oprem za pomoč uporabnikom. Preizkusite programsko opremo LiveAgent s 14-dnevnim brezplačnim preizkusom. Gradite odnose, povečajte prodajo." hreflang="sl-SI" onover-preload="1">Alternative</a></li> <li id="menu-item-818040"><a href="https://www.liveagent.com/tour/" urlslab_href_old="/ogled/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Ogled</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-97 widget_nav_menu"><div class="Footer__top__column__title h5">Podpora</div><div class="menu-footer-top-support-slovenian-container"><ul id="menu-footer-top-support-slovenian" class="menu"><li id="menu-item-399306"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podporo</a></li> <li id="menu-item-399304"><a href="https://www.liveagent.si/migracija/" title="Preklopite na LiveAgent in uživajte v brezplačni migraciji podatkov, brez pristojbine za namestitev, ter 24/7 podpori strankam. Izboljšajte storitev za stranke z več kot 179 funkcionalnostmi in 40 integracijami. Začnite brezplačno 14-dnevno preizkusno obdobje brez kreditne kartice!" hreflang="sl-SI" onover-preload="1">Selitev podatkov</a></li> <li id="menu-item-399307"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Stanje sistema</a></li> <li id="menu-item-399308"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Dnevnik sprememb</a></li> <li id="menu-item-399305"><a href="https://www.liveagent.si/zahtevek-za-ponudbo/" title="Izpolnite kontaktni obrazec na LiveAgent in začnite brezplačen 14-dnevni preizkus brez vezave ali kreditne kartice. Uporabljajo ga priznana podjetja, kot so Forbes in Airbus. Odkrijte, kako LiveAgent izboljša storitve za stranke s svojo večkanalno rešitvijo in naprednimi funkcijami. Preverite naš freemium cenovni model in izvedite več o tem, kako vam lahko pomagamo zagotoviti odlične storitve za stranke." hreflang="sl-SI" onover-preload="1">Zahteva za predlog</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-98 widget_nav_menu"><div class="Footer__top__column__title h5">Podjetje</div><div class="menu-footer-top-company-slovenian-container"><ul id="menu-footer-top-company-slovenian" class="menu"><li id="menu-item-399239"><a href="https://www.liveagent.si/o-nas/o-liveagent/" title="LiveAgent je izvirna programska oprema za pomoč uporabnikom, ustanovljena leta 2004. Razvita je bila zaradi neučinkovite komunikacije s strankami. Danes LiveAgent služi več kot 150 milijonom uporabnikov in več kot 40.000 podjetjem po vsem svetu. Njihovo poslanstvo je ustvariti cenovno dostopno in uporabno programsko opremo ter postaviti podporo strankam v središče vsakega podjetja. Zaposlujejo več kot 100 inovatorjev in imajo tri pisarne v Evropi in eno v New Yorku." hreflang="sl-SI" onover-preload="1">O nas</a></li> <li id="menu-item-399242"><a href="https://www.liveagent.si/nagrade/" title="Odkrijte, zakaj je LiveAgent vodilni na področju programske opreme za pomoč uporabnikom, prejemnik številnih nagrad in priznanj. Uživajte v brezplačnem 14-dnevnem preizkusu brez obveznosti in izkoristite 24/7 podporo, brezplačno namestitev in možnost preklica kadar koli. Preizkusite ga zdaj!" hreflang="sl-SI" onover-preload="1">Nagrade in certifikati</a></li> <li id="menu-item-750184"><a href="https://www.liveagent.si/zgodbe-o-uspehu/" title="LiveAgent je programska oprema za pomoč strankam, ki vam omogoča dostop do številnih funkcij, vključno s selitvijo podatkov, sistemi za spremljanje sprememb in zahtevami za predloge. Podjetje je prejelo vrsto nagrad in certifikatov, ponuja tudi integracijo z drugimi orodji. Na spletni strani najdemo tudi številne vire, kot so blog, spletni seminarji in test tipkanja. Obstaja tudi program za partnersko sodelovanje in VoIP telefonski sistemi. Sporočilo na koncu opisuje proces izdelave računa in dostop do nadzorne plošče LiveAgenta." hreflang="sl-SI" onover-preload="1">Mnenja strank</a></li> <li id="menu-item-953239"><a href="https://www.liveagent.si/integracije/#voip-partnerji" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="sl-SI" onover-preload="1">VoIP partnerji</a></li> <li id="menu-item-399253"><a href="https://www.liveagent.si/pridruzeni-program/" title="Pridružite se LiveAgentovemu pridruženemu programu in zaslužite pasivni dohodek s provizijami do 30%! Enostaven postopek prijave, podporna ekipa in dolgotrajna piškotna doba zagotavljajo uspeh. Postanite partner danes in odklenite svoj zaslužkovni potencial!" hreflang="sl-SI" onover-preload="1">Partnerski program</a></li> <li id="menu-item-750244"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impresum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-99 widget_nav_menu"><div class="Footer__top__column__title h5">Naučite se</div><div class="menu-footer-top-learn-slovenian-container"><ul id="menu-footer-top-learn-slovenian" class="menu"><li id="menu-item-750274"><a href="https://www.liveagent.si/blog/" title="Odkrijte najnovejše novice in nasvete o programski opremi za pomoč uporabnikom ter zadovoljstvo strank na blogu LiveAgent. Izboljšajte produktivnost svoje ekipe in zgradite zveste odnose s strankami. Preberite naše članke in začnite brezplačni preizkus že danes!" hreflang="sl-SI" onover-preload="1">Blog</a></li> <li id="menu-item-750275"><a href="https://www.liveagent.si/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1">Glosarij</a></li> <li id="menu-item-750276"><a href="https://www.liveagent.si/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI" onover-preload="1">Akademija</a></li> <li id="menu-item-750277"><a href="https://www.liveagent.si/predloge/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="sl-SI" onover-preload="1">Predloge</a></li> <li id="menu-item-399295"><a href="https://www.liveagent.si/test-tipkanja/" title="Preizkusite svoje spretnosti tipkanja z brezplačnim testom za tipkanje, ki ga ponuja LiveAgent. V nekaj minutah ugotovite, kako hitro tipkate, in brezplačno vadite, da se izboljšate." hreflang="sl-SI" onover-preload="1">Test tipkanja</a></li> <li id="menu-item-750278"><a href="https://www.liveagent.si/kalkulator-stroskov/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="sl-SI" onover-preload="1">Kalkulator stroškov</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-163 widget_nav_menu"><div class="Footer__top__column__title h5">Priljubljeno</div><div class="menu-footer-top-popular-slovenian-container"><ul id="menu-footer-top-popular-slovenian" class="menu"><li id="menu-item-953243"><a href="https://www.liveagent.si/programska-oprema-baze-znanja-2/" title="Raziščite obsežen vodnik po 20 najboljših možnostih programske opreme baze znanja, ki poenostavljajo upravljanje informacij in povečujejo učinkovitost" hreflang="sl-SI" onover-preload="1">Programska oprema baze znanja</a></li> <li id="menu-item-750286"><a href="https://www.liveagent.si/programska-oprema-za-podporo-strankam/" title="Izbira programske opreme za podporo strankam najpogosteje uporabljenih platform na trgu. Izberite idealno in dvignite svojo storitev za stranke na luno." hreflang="sl-SI" onover-preload="1">Programska oprema za pomoč strankam</a></li> <li id="menu-item-750287"><a href="https://www.liveagent.si/blog/najboljsi-voip-telefonski-sistemi-in-integracije/" title="Odkrijte 20 najboljših VoIP telefonskih sistemov in integracij za leto 2022, ki izboljšajo komunikacijo s strankami in podpirajo rast vašega podjetja. Primerjajte cene, podporo in možnosti sodelovanja, da izberete idealno rešitev za vašo organizacijo." hreflang="sl-SI" onover-preload="1">VoIP telefonski sistemi</a></li> <li id="menu-item-750288"><a href="https://www.liveagent.si/samopostrezna-programska-oprema/" title="Razširite svoje možnosti podpore s pomočjo uporabniške službe in samopostrežne programske opreme LiveAgent. Omogočite strankam, da težave rešujejo same - 24 ur na dan, 7 dni v tednu." hreflang="sl-SI" onover-preload="1">Samopostrežna programska oprema</a></li> <li id="menu-item-750289"><a href="https://www.liveagent.si/programska-oprema-za-dohodne-klice-klicnega-centra/" title="Programska oprema za dohodni klicni center vam lahko pomaga vzpostaviti virtualni klicni center. Preprosto upravljajte vhodne komunikacije s strankami, izboljšajte učinkovitost ekipe za podporo in ustvarite več vhodne prodaje. Izberite pravega za svoje potrebe." hreflang="sl-SI" onover-preload="1">Programska oprema za dohodni klicni center</a></li> <li id="menu-item-750290"><a href="https://www.liveagent.si/sistem-za-upravljanje-s-pritozbami-strank/" title="Sistem za upravljanje pritožb strank ponuja rešitev za pomoč uporabnikom vse v enem, ki poenostavi vaše komunikacijske kanale. Poiščite najboljši sistem na trgu za vaše podjetje." hreflang="sl-SI" onover-preload="1">Sistem upravljanja pritožb</a></li> <li id="menu-item-750291"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Programska oprema odjemalskega portala</a></li> <li id="menu-item-750292"><a href="https://www.liveagent.si/startupi/" title="Zagotovite izjemno podporo s platformo LiveAgent za startupe. Brezplačnih 6 mesecev in 50% popust. Prijavite se zdaj!" hreflang="sl-SI" onover-preload="1">Programska oprema za pomoč uporabnikom za zagon</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Prodajni kontakti</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="LiveAgentova telefonska številka">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="LiveAgentova telefonska številka">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.si/funkcije/performance-report/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgentov WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/predstavitev/" title="LiveAgent demo" hreflang="sl-SI" onover-preload="1">Rezervirajte si demo različico</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Družba</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgentov Instagram"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgentov Facebook"> <svg> <use xlink:href=" https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgentov Twitter"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgentov LinkedIn"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgentov YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgentov WhatsApp"> <svg> <use xlink:href="https://www.liveagent.si/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"></picture> </a> <script type="application/ld+json">{ "@context": "https://schema.org/", "@type": "SoftwareApplication", "name": "LiveAgent", "applicationCategory": [ "Customer Self-Service", "Social Customer Service", "Help Desk", "Live Chat", "Digital Customer Service Platforms" ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": 9.0, "reviewCount": 1500, "bestRating": 10, "worstRating": 0 }, "operatingSystem": "Windows, MacOS, Android, iOS", "offers": [ { "@type": "Offer", "price": "15", "priceCurrency": "USD", "description": "Small business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "24", "priceCurrency": "USD", "description": "Medium business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "39", "priceCurrency": "USD", "description": "Large business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "59", "priceCurrency": "USD", "description": "Enterprise plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } } ] } </script> </div> <div class="Footer__middle__newsletter"> <div class="Footer__middle__title h5">Naročite se na naše novice</div> <div class="Newsletter__form"> <form action="https://qualityunit.us3.list-manage.com/subscribe/post?u=18d6ab6093f8e6cdbbd783635&id=15f55e7660" method="post" name="mc-embedded-subscribe-form" target="_blank" style="position: relative; overflow: hidden;"> <input type="email" value="" placeholder="Vpišite vaš e-naslov za posodobitev" name="EMAIL" class="Input" required> <div style="position: absolute; left: -5000px;" aria-hidden="true"> <input type="text" name="b_18d6ab6093f8e6cdbbd783635_15f55e7660" tabindex="-1" value=""> </div> <button type="submit" name="subscribe" class="Button"> <span>Naročite se</span> </button> </form> </div> <div class="Footer__middle__newsletter__text"> <p>Pridobite najnovejše novice o posodobitvah in popustih LiveAgent</p> </div> </div> </div> </div> </div> <div class="Footer__bottom"> <div class="wrapper"> <div class="Footer__bottom__row"> <div class="Footer__bottom__copyright"> <p>© 2004-2024 Quality Unit, LLC. Vse pravice pridržane.</p> </div> <div class="Footer__bottom__navigation"> <div class="menu-footer-bottom-navigation-slovenian-container"><ul id="menu-footer-bottom-navigation-slovenian" class="nav"><li id="menu-item-784732"><a href="/pogoji-poslovanja/" title="S tem, ko sprejemate te pogoje uporabe ali dostopate do ali uporabljate storitev ali spletno mesto, potrjujete, da ste prebrali, razumeli in se strinjate, da vas ta pravila zavezujejo." hreflang="sl-SI" onover-preload="1">Pogoji & poslovanja</a></li> <li id="menu-item-784733"><a href="/varnostna-politika-zasebnosti/" title="Zaupajte LiveAgentu za vrhunsko varnost podatkov! Naša politika zasebnosti vključuje dvofaktorsko avtentikacijo, šifriranje HTTPS, varno shranjevanje poverilnic in omejitve IP. Z več podatkovnimi centri po vsem svetu zagotavljamo varnost omrežja, obnovo po nesrečah in skladnost z GDPR. Spoznajte, kako varujemo vaše podatke in komunikacijo." hreflang="sl-SI" onover-preload="1">Varnostna politika zasebnosti</a></li> <li id="menu-item-784734"><a href="/politika-zasebnosti/" title="Vaših podatkov ne bomo razkrili, razen če to zahteva zakon ali če to dovolite. Preberite več o policiji zasebnosti LiveAgent enote za kakovost." hreflang="sl-SI" onover-preload="1">Politika zasebnosti</a></li> <li id="menu-item-784735"><a href="/gdpr/" title="LiveAgent je zavezan zasebnosti, varnosti, skladnosti in preglednosti. LiveAgent je od maja 2018 v celoti skladen z GDPR. Podatki naših strank v EU so shranjeni v naših evropskih podatkovnih centrih." hreflang="sl-SI" onover-preload="1">GDPR</a></li> <li id="menu-item-784736"><a href="/sitemap/" title="Iščete določeno spletno stran na spletnem mestu LiveAgent? Oglejte si naš zemljevid spletnega mesta, da hitro najdete informacije, ki jih iščete." hreflang="sl-SI" onover-preload="1">Sitemap</a></li> </ul></div> </div> </div> </div> </div> </footer> <div class="Medovnicky urlslab-skip-all"> <div class="wrapper"> <p>Naša spletna stran uporablja piškotke. Z nadaljevanjem uporabe te strani soglašate z uporabo piškotkov, kot je navedeno v našem <a href="/politika-zasebnosti/">pravilnik o zasebnosti in piškotkih</a>.</p> <div class="Medovnicky__buttons"> <a href="#" class="Medovnicky__button Medovnicky__button--no Medovnicky__button--more Button Button--outline"> <span>Zavrni</span> </a> <a href="#" class="Medovnicky__button Medovnicky__button--yes Button Button--full"> <span>Sprejmite</span> </a> </div> </div> </div> <div id="exitPopup" class="Exit-popup hidden"> <div class="Exit-popup__container"> <span id="exitPopupClose" class="Exit-popup__close">×</span> <div class="Exit-popup__content urlslab-skip-all"> <h2 class="Exit-popup__title ">Want to improve your customer service?</h2> <p class="Exit-popup__text">Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.</p> <div class="Exit-popup__buttons"> <a href="/preizkus/" class="Button Button--full ExitPopupButton"><span>Get started for FREE</span></a> <p class="Exit-popup__or">or</p> <a href="/predstavitev/" class="Button Button--outline ExitPopupButton"><span>Request demo</span></a> </div> </div> <div class="Exit-popup__image"> <div class="Exit-popup__chat"> <picture><img alt="Andrej Saxon" class="Exit-popup__chat__avatar" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/andrej-saxon-avatar.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"></picture> <div class="Exit-popup__chat__text urlslab-skip-all"> <p> Hello, I’m Andrej. 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"> <span class="fakeChatButton__msg bottom">Preden pošljete kontaktni obrazec, sprejmite naše piškotke.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Kontaktni obrazec <img class="ContactUs__icon" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.si/funkcije/performance-report/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Klepet v živo</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Prosimo, sprejmite naše piškotke, preden začnemo s klepetom.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> <span class="fakeChatButton__msg">Prosimo, sprejmite naše piškotke, preden začnemo s klepetom.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.si/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>