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O que é um relatório de desempenho? (+ Teste grátis) | LiveAgent

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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Experimente gratuitamente por 30 dias sem necessidade de cartão de crédito. Descubra como o LiveAgent pode transformar seu serviço ao cliente com gestão de tickets, chat ao vivo, suporte em redes sociais e muito mais, tudo em um só lugar. Comece agora mesmo!" hreflang="pt-br" onover-preload="1">Faça um tour<div class="menu-item-description">Resumo do LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.com.br/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. 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Escolha o software de help desk ideal para o seu website e eleve o seu atendimento ao cliente até as estrelas." hreflang="pt-br" onover-preload="1">Help desk<div class="menu-item-description">Plataforma omnicanal de atendimento ao cliente</div></a></li> <li id="menu-item-916087" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916087"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.com.br/software-de-tickets/" title="Explore uma seleção dos softwares de controle de tickets mais utilizados no mercado. Escolha a ferramenta de controle de tickets ideal e eleve o seu serviço ao cliente ao máximo." hreflang="pt-br" onover-preload="1">Tickeing<div class="menu-item-description">Sistema avançado de tickets</div></a></li> <li id="menu-item-165886" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-165886"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.com.br/software-de-chat-ao-vivo/" title="Descubra o melhor software de chat ao vivo para 2024 com o LiveAgent. Ofereça suporte ao cliente em tempo real com recursos avançados, sem taxa de configuração ou necessidade de cartão de crédito. Experimente 30 dias grátis e veja como melhorar o engajamento e a satisfação dos seus clientes com uma plataforma de chat confiável e rápida. Conquiste mais clientes com convites de chat proativos e rastreamento de visitantes. Comece sua avaliação gratuita agora!" hreflang="pt-br" onover-preload="1">Chat ao vivo<div class="menu-item-description">O chat ao vivo mais rápido do mercado</div></a></li> </ul> </li> <li id="menu-item-165904" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165904"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-902627" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902627"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.com.br/software-de-atendimento-ao-cliente-nas-redes-sociais/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Mídia social<div class="menu-item-description">Responda seus seguidores diretamente do LiveAgent</div></a></li> <li id="menu-item-695249" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695249"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.com.br/software-de-call-center/" title="Descubra o LiveAgent, o melhor software de call center de 2024, com suporte omnicanal e recursos avançados como IVR e videochamadas HD. Experimente gratuitamente por 14 ou 30 dias sem necessidade de cartão de crédito. Dê a seus clientes um atendimento personalizado e eficiente com soluções VoIP e suporte 24/7. Desfrute de uma comunicação clara e envolvente, e eleve a qualidade das interações com seus clientes." hreflang="pt-br" onover-preload="1">Central de atendimento<div class="menu-item-description">Software de central de chamadas integrado</div></a></li> <li id="menu-item-874129" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874129"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.com.br/liveagent-software-de-base-de-conhecimento/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="pt-br" onover-preload="1">Base de conhecimento<div class="menu-item-description">Oferece opções de autoatendimento</div></a></li> </ul> </li> <li id="menu-item-165895" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165895"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">Utilize para</a> <ul class="sub-menu"> <li id="menu-item-165878" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-165878"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.com.br/negocios/" title="O LiveAgent é um software de suporte que se adapta às necessidades de diferentes modelos de negócios. O LiveAgent pode ajudar sua empresa com atendimento ao cliente. Faça o teste grátis de 14 dias. Não é necessário o cartão de crédito. Explore como o LiveAgent se encaixa no seu setor. Agências, IE e ONGs confiam no LiveAgent." hreflang="pt-br" onover-preload="1">Soluções de negócios<div class="menu-item-description">Negócios diferentes, soluções diferentes</div></a></li> <li id="menu-item-165877" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-165877"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.com.br/industria/" title="Descubra como o LiveAgent transforma o atendimento ao cliente em diversos setores, como saúde, automotivo e e-commerce, com suporte 24/7 e sem taxa de configuração. Reduza o volume de tickets, melhore os tempos de resposta e crie experiências personalizadas. Experimente gratuitamente por 30 dias!" hreflang="pt-br" onover-preload="1">Soluções industriais<div class="menu-item-description">Adapte o LiveAgent ao seu setor</div></a></li> <li id="menu-item-748530" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-748530"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.com.br/historias-de-sucesso/" title="O texto apresenta diversos casos de uso de empresas e soluções que buscam aumentar a satisfação, receita e fidelidade do cliente. Entre as soluções apresentadas estão o Post Affiliate Pro, líder em software de afiliação, a loja digital ZlavaDna que oferece descontos diários de até 90%, o provedor de hospedagem WebSupport, a carteira virtual SolidTrust Pay e o web app Slido que permite que a audiência faça perguntas durante uma apresentação. A diversidade de casos demonstra a importância de se investir em diferentes soluções para aprimorar a experiência do consumidor." hreflang="pt-br" onover-preload="1">Casos de uso<div class="menu-item-description">Um produto, vários cenários de casos de uso</div></a></li> </ul> </li> <li id="menu-item-165896" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165896"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">Integrações</a> <ul class="sub-menu"> <li id="menu-item-951150" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951150"><a href="https://www.liveagent.com.br/integracoes/whatsapp/" title="O LiveAgent oferece uma integração com o WhatsApp que permite aos usuários responder facilmente às mensagens do WhatsApp diretamente do dashboard do LiveAgent." hreflang="pt-br" onover-preload="1">WhatsApp</a></li> <li id="menu-item-165907" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-165907"><a href="/integracoes/wordpress/" title="Melhore a eficiência o seu suporte ao cliente nos seus sites do Wordpress. A integração entre o Wordpress e o LiveAgent permite com que você insira um botão de chat nos seus websites." hreflang="pt-br" onover-preload="1">WordPress</a></li> <li id="menu-item-165908" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-165908"><a href="/integracoes/prestashop/" title="Se deseja que seus clientes possam contatá-lo mais rapidamente, insira um botão live chat no seu site Prestashop por meio de nossa integração LiveAgent." hreflang="pt-br" onover-preload="1">Prestashop</a></li> <li id="menu-item-165910" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-165910"><a href="/integracoes/magento/" title="Integre o Magento ao LiveAgent e eleve seu fluxo de trabalho. Os tickets acompanharão os pedidos dos clientes e você poderá usar uma única plataforma." hreflang="pt-br" onover-preload="1">Magento</a></li> <li id="menu-item-165911" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-165911"><a href="/integracoes/shopify/" title="Se você quer que os seus clientes consigam entrar em contato com você de forma rápida, considere a integração do Shopify com o LiveAgent." hreflang="pt-br" onover-preload="1">Shopify</a></li> <li id="menu-item-165912" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-165912"><a href="/integracoes/mailchimp/" title="Descubra a poderosa integração entre Mailchimp e LiveAgent, permitindo gerenciar assinaturas e contatos diretamente da interface de tickets. Com 3,5 milhões de usuários e 4 bilhões de emails enviados mensalmente, o Mailchimp é essencial para otimizar seu marketing por e-mail. Experimente a integração gratuitamente e veja como melhorar a comunicação com seus clientes." hreflang="pt-br" onover-preload="1">Mailchimp</a></li> <li id="menu-item-165913" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-165913"><a href="/integracoes/pipedrive/" title="Descubra como a integração do PipeDrive com o LiveAgent pode transformar seu fluxo de trabalho. Gerencie leads, automatize tarefas e melhore o relacionamento com clientes usando um CRM fácil de usar. Aproveite a vantagem competitiva e economize tempo. Experimente gratuitamente e veja como essa integração pode beneficiar sua equipe de vendas." hreflang="pt-br" onover-preload="1">Pipedrive</a></li> <li id="menu-item-165914" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-165914"><a href="/integracoes/slack/" title="Converse com seus colegas de equipe sempre que quiser, sem sair do help desk. A integração do Slack para LiveAgent traz as mensagens para você para que você não as perca." hreflang="pt-br" onover-preload="1">Slack</a></li> <li id="menu-item-165897" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-165897"><a href="/integracoes/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="pt-br" onover-preload="1">Mais integrações</a></li> </ul> </li> </ul> </li> <li id="menu-item-165898" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165898"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">Recursos</a> <ul class="sub-menu"> <li id="menu-item-165899" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165899"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">Aprenda</a> <ul class="sub-menu"> <li id="menu-item-165918" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-165918"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips &amp; tricks inside LiveAgent academy." hreflang="pt-br" onover-preload="1">Academia<div class="menu-item-description">Torne-se um especialista em atendimento ao cliente</div></a></li> <li id="menu-item-165919" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-165919"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/modelos-de-e-mail/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="pt-br" onover-preload="1">Modelos<div class="menu-item-description">Modelos personalizáveis ​​para cada ocasião</div></a></li> <li id="menu-item-748536" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-748536"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="pt-br" onover-preload="1">Listas de verificação<div class="menu-item-description">Como lidar com seus processos</div></a></li> </ul> </li> <li id="menu-item-165905" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165905"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-165920" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-165920"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="pt-br" onover-preload="1">Blog<div class="menu-item-description">Notícias sobre atendimento ao cliente e LiveAgent</div></a></li> <li id="menu-item-165921" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-165921"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/glossario/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="pt-br" onover-preload="1">Glossário<div class="menu-item-description">Aprenda a terminologia de atendimento ao cliente</div></a></li> <li id="menu-item-165922" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-165922"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/diretorio/" title="Encontre facilmente contatos de suporte ao cliente de várias empresas no Diretório de Atendimento ao Cliente da LiveAgent. Ideal para quem busca assistência direta e eficiente. Explore nossa extensa lista de contatos e resolva suas dúvidas rapidamente!" hreflang="pt-br" onover-preload="1">Diretório<div class="menu-item-description">Lista abrangente de contatos do help desk</div></a></li> </ul> </li> <li id="menu-item-165906" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165906"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">sub</a> <ul class="sub-menu"> <li id="menu-item-165890" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-165890"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.com.br/teste-de-digitacao/" title="Teste suas habilidades de digitação com o teste de digitação gratuito do LiveAgent. Saiba a sua velocidade de digitação em questão de minutos e pratique gratuitamente para melhorar." hreflang="pt-br" onover-preload="1">Teste de digitação<div class="menu-item-description">Melhore sua velocidade de digitação</div></a></li> <li id="menu-item-949864" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-949864"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.com.br/reviews/" title="Revisamos e testamos software de gerenciamento de e-mail, chamados, call center, atendimento ao cliente nas redes sociais, pesquisa reversa de telefone, chatbot, base de conhecimento, chat ao vivo, softphones e IVR. Cada revisão inclui instalação, uso, integração com LiveAgent, preços e prós/contras." hreflang="pt-br" onover-preload="1">Avaliações<div class="menu-item-description">Dê uma olhada nas análises de recursos do software</div></a></li> <li id="menu-item-748537" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-748537"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de suporte<div class="menu-item-description">Artigos e guias de instruções</div></a></li> </ul> </li> <li id="menu-item-165900" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165900"><a href="#" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br">Empresa</a> <ul class="sub-menu"> <li id="menu-item-339988" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339988"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Descubra como o LiveAgent, pioneiro em software de help desk desde 2004, proporciona suporte ao cliente excepcional com chat ao vivo, emissão de tickets e mais. Junte-se a mais de 150 milhões de usuários e transforme seu atendimento ao cliente. Experimente grátis por 14 dias!" hreflang="pt-br" onover-preload="1">Sobre nós<div class="menu-item-description">Descubra a equipe por trás do produto</div></a></li> <li id="menu-item-165881" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-165881"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.com.br/premios-certificados/" title="Descubra os prêmios e certificados que destacam o LiveAgent como líder em software de help desk e atendimento ao cliente. Com reconhecimento de organizações como Software Advice, Capterra e GetApp, oferecemos um serviço premiado, sem taxas de configuração, suporte 24/7 e a liberdade de cancelar a qualquer momento. Experimente gratuitamente e veja por que empresas como Forbes e Airbus confiam em nós." hreflang="pt-br" onover-preload="1">Prêmios<div class="menu-item-description">Nossos prêmios e conquistas</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-165902" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165902"><a href="/recursos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pt-br" onover-preload="1">Funções</a></li> <li id="menu-item-799146" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-799146"><a href="/precos/" title="Os planos do LiveAgent começam a partir de $15/agente/mês e incluem emissão de tickets por e-mail, recurso de chat ao vivo, base de conhecimento e mais. O pacote completo está disponível por $69/agente/mês." hreflang="pt-br" onover-preload="1">Preços</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/teste-gratuito/" class="Button Button--full" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Teste Grátis</span> </a> <a href="/login/" class="Button Button--login" title="Faça login em sua conta LiveAgent nesta página. Primeiro, preencha o nome da empresa e prossiga com um nome de usuário e senha para fazer o login com sucesso." hreflang="pt-br" onover-preload="1"> <span>Conecte-se</span> <span class="tooltip">Conecte-se</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstracao/" class="Button Button--outline" title="Você gostaria de aprender mais sobre o LiveAgent? Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1"> <span>Demo</span> </a> <a href="/teste-gratuito/" class="Button Button--full" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Teste Grátis</span> </a> <a href="/login/" class="Button Button--login" title="Faça login em sua conta LiveAgent nesta página. Primeiro, preencha o nome da empresa e prossiga com um nome de usuário e senha para fazer o login com sucesso." hreflang="pt-br" onover-preload="1"> <span>Conecte-se</span> <span class="tooltip">Conecte-se</span> </a> </div> <!-- URLSLAB-SKIP-REPLACE-START --> <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-pt-br" lang="pt-br"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="br" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Ásia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Oriente Médio</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">América</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/" title="Опростете клиентското обслужване с LiveAgent – вашият всичко-в-едно help desk софтуер. Без такси за включване, 24/7 поддръжка и без нужда от кредитна карта. Изпробвайте безплатен тестов период и свържете се с клиентите си във всички канали чрез над 130 функции и 200 интеграции. Повишете приходите си с лайв чат и подобрете клиентското обслужване с телефонна централа и система за запитвания. Започнете сега!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/performance-report/" title="Sledujte výkon agentů, oddělení a týmů helpdesku pomocí vestavěného přehledu o výkonu." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/leistungsbericht/" title="Optimieren Sie Ihre Mitarbeiterleistung mit LiveAgents Leistungsberichten. Testen Sie 30 Tage kostenlos und steigern Sie die Kundenzufriedenheit!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/soorituse-aruanne/" title="Jälgige oma kasutajatoe agentide, osakondade ja meeskondade sooritust sisseehitatud soorituse raporteerimise funktsiooni abil." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/informe-de-rendimiento/" title="Supervisa el rendimiento de sus agentes, departamentos y equipos de soporte técnico con nuestra función de informe de rendimiento incorporada." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/rapport-de-performance/" title="Obtenez des rapports de performance personnalisables avec LiveAgent pour optimiser vos agents et services. Essai gratuit de 14 jours." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/anafora-apodosis/" title="Αξιολογήστε την απόδοση με προσαρμοσμένες αναφορές του LiveAgent. Δοκιμάστε δωρεάν για βελτίωση της ικανοποίησης πελατών!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/performanse-izvjestaji/" title="Izvještaji o performansama u LiveAgent-u pomažu poboljšanju efikasnosti i zadovoljstva korisnika. Isprobajte besplatno!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/report-performance/" title="Monitora performance agenti con grafici dettagliati. Esporta in CSV. Disponibile in piani Small, Medium, Large. Prova gratuita!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/veiktspejas-atskaite/" title="Uzlabojiet aģentu efektivitāti un klientu apmierinātību ar LiveAgent veiktspējas atskaitēm. Izmēģiniet bezmaksas!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/veiklos-ataskaita/" title="Stebėkite savo pagalbos agentų, departamentų ir komandų veiklą, su mūsų integruota veiklos ataskaitos funkcija." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/teljesitmenyjelentes/" title="Kövesse nyomon csapata teljesítményét a LiveAgent segítségével. Javítsa hatékonyságát és növelje ügyfél-elégedettségét!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/prestatieverslag/" title="Optimaliseer prestaties met LiveAgent's uitgebreide prestatierapporten. Identificeer verbeterpunten en benut gratis proefopties!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/ytelsesrapport/" title="Overvåk helpdesk-ytelse med LiveAgent-resultatrapporter. Få innsikt i produktivitet og kundetilfredshet. Prøv gratis i 14 dager!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/raport-wydajnosci/" title="Raport wydajności LiveAgent optymalizuje pracę agentów i zadowolenie klientów. Wypróbuj bezpłatną wersję próbną teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/raport-performanta/" title="Monitorizează și îmbunătățește performanța call center-ului tău cu rapoartele personalizabile LiveAgent. Încearcă gratuit acum!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/otchet-o-rezultatah-raboty/" title="Отслеживайте эффективность работы ваших сотрудников, отделов и рабочих групп с помощью нашей встроенной функции отчетов по эффективности работы." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/sprava-o-vykone/" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/performance-report/" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Ásia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/ji-xiao-bao-gao/" title="了解如何通过使用LiveAgent的绩效报告来跟踪和提升客服工作表现。探索多种功能,包括开放聊天、邮件回复等,帮助您无缝管理客户服务。立即开始免费试用,无需信用卡,体验全天候支持和多渠道集成。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/pagganap-ulat/" title="Tuklasin ang benepisyo ng Ulat sa Pagganap ng LiveAgent upang mapabuti ang iyong negosyo! Subaybayan ang pagganap ng iyong ahente, pagbutihin ang kasiyahan ng kustomer, at tukuyin ang mga lugar ng pagpapahusay gamit ang aming libreng 14-day trial. Alamin kung paano makakatulong ang aming mga ulat sa iyong tagumpay. Subukan ito ngayon!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/bao-cao-hieu-suat/" title="Tăng cường dịch vụ khách hàng với Báo cáo hiệu suất của LiveAgent. Dùng thử miễn phí để cải thiện hiệu suất và giám sát nhân viên hiệu quả!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Oriente Médio</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/performance-report/" title="احصل على تقارير الأداء لتقييم وتحسين أداء فريقك بفضل المخططات البيانية والرسوم. جرب مجانًا مع LiveAgent الآن!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">América</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/performance-report/" title="Monitor the performance of your help desk agents, departments, and teams with our built-in performance report feature." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> 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nosso recurso integrado de relatório de desempenho." hreflang="pt-br"><span class="FilterMenu__item-title js-toc__item-title">Por que você deve criar relatórios de desempenho de rotina?</span></a><a href="#h-o-que-o-recurso-de-relatrio-de-desempenho-do-liveagent-faz" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br"><span class="FilterMenu__item-title js-toc__item-title">O que o recurso de relatório de desempenho do LiveAgent faz?</span></a><a href="#h-performance-report-display-options" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br"><span class="FilterMenu__item-title js-toc__item-title">Opções de exibição do relatório de desempenho</span></a><a 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nosso recurso integrado de relatório de desempenho." hreflang="pt-br"><span class="FilterMenu__item-title js-toc__item-title">Use relatórios de desempenho com API</span></a><a href="#h-recursos-da-base-de-conhecimento" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br"><span class="FilterMenu__item-title js-toc__item-title">Recursos da base de conhecimento</span></a><a href="#h-pronto-para-descobrir-mais-sobre-sua-empresa" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitore o desempenho de seus agentes, departamentos e equipes de help desk com nosso recurso integrado de relatório de desempenho." hreflang="pt-br"><span class="FilterMenu__item-title js-toc__item-title">Pronto para descobrir mais sobre sua empresa?</span></a></div></div></div></div> <!-- TOC section end --> <!-- Thumbnail section --> 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9.51828 56.6696 9.67899C56.8036 9.8397 57.0268 9.92006 57.3393 9.92006C57.4911 9.92006 57.6429 9.9022 57.7857 9.85756C57.9286 9.81292 58.0446 9.75935 58.1518 9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <p>Um relatório de desempenho é um relatório sobre o desempenho de uma organização, grupo ou indivíduo. Relatórios de desempenho são produzidos rotineiramente para identificar áreas de melhoria dentro de uma organização ou negócio.</p> <figure class="wp-block-video aligncenter"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.com.br/wp/urlslab-download/f2ce93583c4d8dce39a97e9b31b733b3/LiveAgent_Reports.mp4" urlslab-lazy="yes" urlslab-id="63"></video></figure> <h2 id="h-por-que-voc-deve-criar-relatrios-de-desempenho-de-rotina">Por que você deve criar relatórios de desempenho de rotina?</h2> <p></p><p>Ao procurar um <a href="https://www.liveagent.com.br/software-de-help-desk-2/" urlslab_href_old="https://www.liveagent.com.br/help-desk-software/" title="Explore uma seleção dos melhores softwares de help desk do mercado. Escolha o software de help desk ideal para o seu website e eleve o seu atendimento ao cliente até as estrelas." hreflang="pt-br" onover-preload="1">software de suporte de help desk</a> confiável, você deve sempre verificar seus recursos de geração de relatórios. Os relatórios de desempenho podem ajudá-lo a identificar as áreas exatas do seu negócio que precisam de melhorias. Encontrar “retardatários” e áreas que podem ser otimizadas é sempre bom porque apresenta uma oportunidade para:</p> <ul class="wp-block-list"> <li>Melhore o desempenho do seu agente</li> <li>Fornecer treinamento adicional para aqueles que precisam.</li> <li><p><a href="https://www.liveagent.com.br/melhore-o-servico-de-atendimento-ao-cliente/" title="Melhore seu serviço de atendimento ao cliente através de recursos avançados de help desk que te ajudarão a personalizar suas comunicações e fornecer respostas rápidas aos seus clientes." hreflang="pt-br" onover-preload="1">Melhore a satisfação do cliente</a>, a experiência e as vendas</p></li> <li>Reordenar recursos</li> <li>Reforçar canais de suporte</li> <li>Encontre maneiras mais econômicas de resolver problemas</li> </ul> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Agents-ranking.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Agents Ranking.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/87a7d99ca1c68c999ee554a191b52d99/Mockup-Agents-ranking.png.webp 1004w, https://www.liveagent.com.br/wp/urlslab-download/76804eb4011eb877d116711d0c447b22/Mockup-Agents-ranking-300x173.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/23b9cf29a77100d571859db0881c6ca8/Mockup-Agents-ranking-768x443.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/637eb8792af403b24ec214279106f4ca/Mockup-Agents-ranking-87x50.png.webp 87w, https://www.liveagent.com.br/wp/urlslab-download/b4443d3cd0a98cac96d4b9b150b5c569/Mockup-Agents-ranking-43x25.png.webp 43w, https://www.liveagent.com.br/wp/urlslab-download/80c03f8f6eec856f98fa44a4a1f9f8c1/Mockup-Agents-ranking-581x335.png.webp 581w, https://www.liveagent.com.br/wp/urlslab-download/e94f01b1c65ae2ad391506ac32ffb88a/Mockup-Agents-ranking-694x400.png.webp 694w, https://www.liveagent.com.br/wp/urlslab-download/8591e388c55ac99a6b9339e52280c22a/Mockup-Agents-ranking-185x107.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/fea6d5d432662cea24e481213854e5f3/Mockup-Agents-ranking-110x63.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/a55ae7da554be7784aa2d73d4d914e9a/Mockup-Agents-ranking-485x280.png.webp 485w, https://www.liveagent.com.br/wp/urlslab-download/7af9b1506a788120fead63faf81a41e6/Mockup-Agents-ranking-38x22.png.webp 38w, https://www.liveagent.com.br/wp/urlslab-download/2a05bb377979709d2eb310e016261c5b/Mockup-Agents-ranking-250x144.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1004px) 100vw, 1004px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/9106b5d707ef8d689c529f9e64541292/Mockup-Agents-ranking.png 1004w, https://www.liveagent.com.br/wp/urlslab-download/13559ab492fd35a9512ea062a1a25cb5/Mockup-Agents-ranking-300x173.png 300w, https://www.liveagent.com.br/wp/urlslab-download/c48458610f95b8b27dd6b84db525cf2e/Mockup-Agents-ranking-768x443.png 768w, https://www.liveagent.com.br/wp/urlslab-download/25b439421b71ab9f7e74a29631a9f3b7/Mockup-Agents-ranking-87x50.png 87w, https://www.liveagent.com.br/wp/urlslab-download/92c010bc6cf9675e356122f6ba10450b/Mockup-Agents-ranking-43x25.png 43w, https://www.liveagent.com.br/wp/urlslab-download/61aaaaca871bee7f94c7466715ad524b/Mockup-Agents-ranking-581x335.png 581w, https://www.liveagent.com.br/wp/urlslab-download/4e43d52a274dd36225cb66d17ecdc1ed/Mockup-Agents-ranking-694x400.png 694w, https://www.liveagent.com.br/wp/urlslab-download/9c3b93f3199cda29c2fa328b2a7a4a5f/Mockup-Agents-ranking-185x107.png 185w, https://www.liveagent.com.br/wp/urlslab-download/754582fda9f1eb12131b091c1f288252/Mockup-Agents-ranking-110x63.png 110w, https://www.liveagent.com.br/wp/urlslab-download/06adcd767913123794de349eb503e007/Mockup-Agents-ranking-485x280.png 485w, https://www.liveagent.com.br/wp/urlslab-download/5748d046c868cd49b79547b7a5ae5f35/Mockup-Agents-ranking-38x22.png 38w, https://www.liveagent.com.br/wp/urlslab-download/546bf97733b25e865787969b0316a118/Mockup-Agents-ranking-250x144.png 250w" urlslab-lazy="yes" sizes="(max-width: 1004px) 100vw, 1004px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/87a7d99ca1c68c999ee554a191b52d99/Mockup-Agents-ranking.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1004" height="579" alt="Classificação de agentes" class="wp-image-201505" data-src="https://www.liveagent.com.br/wp/urlslab-download/9106b5d707ef8d689c529f9e64541292/Mockup-Agents-ranking.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <p>Além disso, os relatórios de desempenho também podem mostrar áreas de sua empresa que estão prosperando. Isso é importante porque:</p> <ul class="wp-block-list"> <li>Você não precisará reformular toda a sua estratégia de negócios/suporte.</li> <li>Você poderá recompensar os superadores.</li> <li>Subexecutores serão capazes de aprender com os superrealizadores.</li> </ul> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.com.br/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">O LiveAgent combina <strong>excelente chat ao vivo, emissão de tickets</strong> e automação que nos permite <strong>fornecer um suporte excepcional aos nossos clientes.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, CEO</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.com.br/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 id="h-o-que-o-recurso-de-relatrio-de-desempenho-do-liveagent-faz">O que o recurso de relatório de desempenho do LiveAgent faz?</h2> <p></p><p>Os relatórios de desempenho mostram o desempenho dos seus agentes de suporte. Cada relatório de desempenho contém o número total de <a href="https://www.liveagent.com/app/uploads/2020/08/Real-time-chat.svg" urlslab_href_old="https://www.liveagent.com.br/real-time-chat/" title="App - Uploads - 2020 - 08 - Real Time Chat.svg" onover-preload="1">chats</a> abertos, tickets resolvidos, chamadas e muito mais (veja abaixo). Os relatórios de desempenho podem ser exibidos como gráficos ou tabelas e segmentados por dia, semana, mês, ano ou até mesmo uma data personalizada.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/03/Performance-report.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Performance Report.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/5c7e71008a23d3bf0ee5ba8162e669b5/Performance-report-1024x67.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/f0afde20f76d012cf0b38978f6ee4ad1/Performance-report-300x20.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/be132b4ecb4480302b3657a414fc25e8/Performance-report-768x50.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/df7838cbb0fd247acc1e33730bf4840b/Performance-report-185x12.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/92f72f5a70355ce4f4861eba1c489042/Performance-report-175x11.png.webp 175w, https://www.liveagent.com.br/wp/urlslab-download/42c93890f91e53b2275a5ea0263f3554/Performance-report-960x63.png.webp 960w, https://www.liveagent.com.br/wp/urlslab-download/dbd5205bf7ad59ffbc1759273b0f27e6/Performance-report-700x46.png.webp 700w, https://www.liveagent.com.br/wp/urlslab-download/7e404641aeb035b1759d0e0ed6048033/Performance-report-110x7.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/ad11416db66ac53731c5a01d43f2c46a/Performance-report-485x32.png.webp 485w, https://www.liveagent.com.br/wp/urlslab-download/c99b9c7cd3298479ed24709c19a268df/Performance-report-95x6.png.webp 95w, https://www.liveagent.com.br/wp/urlslab-download/898587b4c31368440cdbc1eb25e6a7d9/Performance-report-200x13.png.webp 200w, https://www.liveagent.com.br/wp/urlslab-download/f184fd551e6ddac45b5ad6d34f5f3d28/Performance-report-250x16.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/9969db0db1dea9ddc236a427013fe4f8/Performance-report-1024x67.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/c6a382b48f64bf2877a753baf39976ec/Performance-report-300x20.png 300w, https://www.liveagent.com.br/wp/urlslab-download/0831e71245b582f1e4161be35ca3b468/Performance-report-768x50.png 768w, https://www.liveagent.com.br/wp/urlslab-download/5f348e3644ebfe077c3f3e3701e5eb88/Performance-report-185x12.png 185w, https://www.liveagent.com.br/wp/urlslab-download/54230b6b241daae434c1ad9585c5bca6/Performance-report-175x11.png 175w, https://www.liveagent.com.br/wp/urlslab-download/74eb82bc8b365c1762b7841966e6e47c/Performance-report-960x63.png 960w, https://www.liveagent.com.br/wp/urlslab-download/4eb93c0e82eeadd2313e7a1e455d7ccf/Performance-report-700x46.png 700w, https://www.liveagent.com.br/wp/urlslab-download/e710723c19a434db7e095ab6d17bef54/Performance-report-110x7.png 110w, https://www.liveagent.com.br/wp/urlslab-download/639fd8feb58d837e17f952be759c089b/Performance-report-485x32.png 485w, https://www.liveagent.com.br/wp/urlslab-download/503800a2ccfb0bba9fb85acd9a6f2bdb/Performance-report-95x6.png 95w, https://www.liveagent.com.br/wp/urlslab-download/da8a776e9c65293bd21f1d6380542602/Performance-report-200x13.png 200w, https://www.liveagent.com.br/wp/urlslab-download/675851b91ea6b2ccdd61434897979163/Performance-report-250x16.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/5c7e71008a23d3bf0ee5ba8162e669b5/Performance-report-1024x67.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="67" alt="" class="wp-image-204805" data-src="https://www.liveagent.com.br/wp/urlslab-download/9969db0db1dea9ddc236a427013fe4f8/Performance-report-1024x67.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <p>Descubra quem é o mais produtivo, quem prefere responder e-mails a chats ao vivo e quem entrega resultados consistentes ao longo do tempo.</p> <h2 class="wp-block-heading" id="h-performance-report-display-options">Opções de exibição do relatório de desempenho</h2> <p>Você pode filtrar os resultados do seu relatório de desempenho por:</p> <ul class="wp-block-list"> <li>Tempo</li> <li>Departamento</li> <li>Agente</li> <li>Marca</li> </ul> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-1.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/bd47585d715471d2631cfa4422bcd050/Performance-report-1.png.webp 1182w, https://www.liveagent.com.br/wp/urlslab-download/56e6d46bc04c847d252fc32256aaed4c/Performance-report-1-300x211.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/bd85b31ab02929c2df55ae04038284d4/Performance-report-1-1024x721.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/b39eb5b703446e0c041ad98d145fc73c/Performance-report-1-768x541.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/8a7fd9bacd7cf02cf92d2fbbe680226d/Performance-report-1-71x50.png.webp 71w, https://www.liveagent.com.br/wp/urlslab-download/402aa8d27078e30f8a787a5b1962f011/Performance-report-1-36x25.png.webp 36w, https://www.liveagent.com.br/wp/urlslab-download/d4f72faf32bb2b813ce50a4731c63d10/Performance-report-1-476x335.png.webp 476w, https://www.liveagent.com.br/wp/urlslab-download/61203fcdbcdfe424e39c3784527e40a6/Performance-report-1-568x400.png.webp 568w, https://www.liveagent.com.br/wp/urlslab-download/321d6d2809b1b73f2d985a88092f8b49/Performance-report-1-185x130.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/7277dc520d306a42e95496859182b4f1/Performance-report-1-110x77.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/43045b6a19c066aecef5293856e50fac/Performance-report-1-485x341.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1182px) 100vw, 1182px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/3f3086dce3288ae6433e1ba3b85066fa/Performance-report-1.png 1182w, https://www.liveagent.com.br/wp/urlslab-download/761e4d4f6089e896f456348301dc98bf/Performance-report-1-300x211.png 300w, https://www.liveagent.com.br/wp/urlslab-download/77bfe50236f5e64d2bd42c970f3e8218/Performance-report-1-1024x721.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/eb43b462b7a42dd372f3b1cae0ad8d7a/Performance-report-1-768x541.png 768w, https://www.liveagent.com.br/wp/urlslab-download/43056d56b9d5e3fe1f0beb5d76899765/Performance-report-1-71x50.png 71w, https://www.liveagent.com.br/wp/urlslab-download/109d0f89e248a69c279c20738ee79c8d/Performance-report-1-36x25.png 36w, https://www.liveagent.com.br/wp/urlslab-download/7263158b2ae075a3331ec4a84cab968c/Performance-report-1-476x335.png 476w, https://www.liveagent.com.br/wp/urlslab-download/b2521d3a7d0c38ab9fb07b3313d0b9a4/Performance-report-1-568x400.png 568w, https://www.liveagent.com.br/wp/urlslab-download/8a89c6e1be0019dadb8965ea4a388a8d/Performance-report-1-185x130.png 185w, https://www.liveagent.com.br/wp/urlslab-download/19666dcd7c78cb86a3fc6144462e11ce/Performance-report-1-110x77.png 110w, https://www.liveagent.com.br/wp/urlslab-download/f78101463a9316acdd8d7d800ef991b6/Performance-report-1-485x341.png 485w" urlslab-lazy="yes" sizes="(max-width: 1182px) 100vw, 1182px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/bd47585d715471d2631cfa4422bcd050/Performance-report-1.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1182" height="832" alt="Performance-report-1" class="wp-image-139811" data-src="https://www.liveagent.com.br/wp/urlslab-download/3f3086dce3288ae6433e1ba3b85066fa/Performance-report-1.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a><figcaption class="wp-element-caption">Relatório de desempenho</figcaption></figure> <p>Cada relatório de desempenho também pode ser modificado para mostrar dados adicionais, incluindo:</p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-462cd601-33f6-4967-9c9b-67021cc3d19f"> <li>Data</li> <li>Respostas</li> <li>Novo tempo médio de resposta</li> <li>Tempo médio de resposta aberta</li> <li>Chamadas</li> <li>Chamadas de saída</li> <li>Chamadas perdidas</li> <li>Minutos de ligação</li> <li>Mensagens de chat</li> <li>Chats</li> <li>Chats perdidos</li> <li>Tempo médio de atendimento de chat</li> </ul> <p></p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-3cf39a6d-f073-41c0-a7f8-2782771767c8"> <li>Tempo médio de chat</li> <li>Não revisado</li> <li>Não revisado %</li> <li>Avaliações positivas</li> <li>Porcentagem de avaliações positivas.</li> <li>Avaliações negativas</li> <li>Avaliação negativa %</li> <li>Mensagens recebidas</li> <li>Chamadas recebidas</li> <li>Chamadas concluídas</li> <li>Chats entrantes</li> <li>Chats concluídos</li> </ul> </div> </div> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.com.br/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Stand out from your competitors with a strong customer service culture​</p> <p class="BlockDiscover__text">Handle all customer inquiries from one interface. Start improving your customer service with a free 30-day trial today!</p> <div class="BlockDiscover__buttons"> <a href="/teste-gratuito/" class="Button Button--knockout" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Start free trial</span> </a> <a href="https://www.liveagent.com.br/demonstracao/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Você gostaria de aprender mais sobre o LiveAgent? Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1"> <span>Agende uma Demonstração</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.com.br/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-choosing-how-data-is-presented-in-performance-reports">Escolhe como os dados são apresentados nos relatórios de desempenho</h2> <p>O LiveAgent pode apresentar todos os dados mencionados acima em vários formatos, incluindo gráficos de área, gráficos de linha, gráficos de barra e gráficos de pizza. Além disso, todos os dados podem ser exportados para arquivos CSV, facilitando o compartilhamento com outras pessoas.</p> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-area-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Area Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/2c6aead634d30930b0182b486592040d/Performance-report-area-chart-LiveAgent.png.webp 1692w, https://www.liveagent.com.br/wp/urlslab-download/8cec606180a11da0356616ca1705c688/Performance-report-area-chart-LiveAgent-300x130.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/af56eb81a89d7d0a917702f10e72aad7/Performance-report-area-chart-LiveAgent-1024x445.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/6ee8e2ba0f752b96d47488ef1fd69e28/Performance-report-area-chart-LiveAgent-768x334.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/4f62a8bb53c866d80da3979dcf66cf74/Performance-report-area-chart-LiveAgent-115x50.png.webp 115w, https://www.liveagent.com.br/wp/urlslab-download/23856b692b99ea7fe546e77cf938ff11/Performance-report-area-chart-LiveAgent-57x25.png.webp 57w, https://www.liveagent.com.br/wp/urlslab-download/73edbfc38d67949ee9a22a59b97cd0c7/Performance-report-area-chart-LiveAgent-770x335.png.webp 770w, https://www.liveagent.com.br/wp/urlslab-download/ea8eb7dc5f4d75acf33f7e89f93417d2/Performance-report-area-chart-LiveAgent-700x304.png.webp 700w, https://www.liveagent.com.br/wp/urlslab-download/1c7d6632d0465532d219b7e420208aaa/Performance-report-area-chart-LiveAgent-185x80.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/25dc963befe03c6f0f0e324c4c0a368e/Performance-report-area-chart-LiveAgent-110x48.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/a3550888750c73a0bb7f8f11df2bf0de/Performance-report-area-chart-LiveAgent-485x211.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1692px) 100vw, 1692px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/d226763f43350650dffae9de50bc2632/Performance-report-area-chart-LiveAgent.png 1692w, https://www.liveagent.com.br/wp/urlslab-download/25548dc674d5743b9e8d8f83f0cbd714/Performance-report-area-chart-LiveAgent-300x130.png 300w, https://www.liveagent.com.br/wp/urlslab-download/0b60a0f25a8ee87efe13e1319b15d8df/Performance-report-area-chart-LiveAgent-1024x445.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/f71da4944f41b17509fe86ce6a9639fe/Performance-report-area-chart-LiveAgent-768x334.png 768w, https://www.liveagent.com.br/wp/urlslab-download/8df9227259fe146eecf547d6c3820f09/Performance-report-area-chart-LiveAgent-115x50.png 115w, https://www.liveagent.com.br/wp/urlslab-download/ba0df707d6cdbcaeff282dfbd8d142bf/Performance-report-area-chart-LiveAgent-57x25.png 57w, https://www.liveagent.com.br/wp/urlslab-download/6db506b221f870cdf910b938f36b9db2/Performance-report-area-chart-LiveAgent-770x335.png 770w, https://www.liveagent.com.br/wp/urlslab-download/bd86f3b317726a78710aa43f063507a8/Performance-report-area-chart-LiveAgent-700x304.png 700w, https://www.liveagent.com.br/wp/urlslab-download/c603789d175cc44328c6af28e1fd28c4/Performance-report-area-chart-LiveAgent-185x80.png 185w, https://www.liveagent.com.br/wp/urlslab-download/6d9e408cf09da130db1c1e14b8354b70/Performance-report-area-chart-LiveAgent-110x48.png 110w, https://www.liveagent.com.br/wp/urlslab-download/cb79fbb4387617bf38a777f45e6049da/Performance-report-area-chart-LiveAgent-485x211.png 485w" urlslab-lazy="yes" sizes="(max-width: 1692px) 100vw, 1692px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/2c6aead634d30930b0182b486592040d/Performance-report-area-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1692" height="736" data-id="140086" alt="Performance-report-area-chart-LiveAgent" class="wp-image-140086" data-src="https://www.liveagent.com.br/wp/urlslab-download/d226763f43350650dffae9de50bc2632/Performance-report-area-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a><figcaption class="wp-element-caption">Gráfico de área</figcaption></figure> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-line-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Line Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/0ca29274e797e0faa418662147c30d21/Performance-report-line-chart-LiveAgent.png.webp 1688w, https://www.liveagent.com.br/wp/urlslab-download/0c2573e8da8eb5cbaf833772253b1e35/Performance-report-line-chart-LiveAgent-300x128.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/578ecbbfd9b0f72ab80d9ae11bb19281/Performance-report-line-chart-LiveAgent-1024x437.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/f9e394970dd4443f384bc937d2db5a15/Performance-report-line-chart-LiveAgent-768x328.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/629370fdd01cf52dbf2b4016ac244851/Performance-report-line-chart-LiveAgent-117x50.png.webp 117w, https://www.liveagent.com.br/wp/urlslab-download/39754e762d2d266ab10d53bcf618534a/Performance-report-line-chart-LiveAgent-59x25.png.webp 59w, https://www.liveagent.com.br/wp/urlslab-download/6a7a4b2a4fe0cf057cce85f7b2684d74/Performance-report-line-chart-LiveAgent-785x335.png.webp 785w, https://www.liveagent.com.br/wp/urlslab-download/85f414b2e9a7ff1261138f4e0c8ab9bf/Performance-report-line-chart-LiveAgent-700x299.png.webp 700w, https://www.liveagent.com.br/wp/urlslab-download/bda521cf393a84653f465c2b49781060/Performance-report-line-chart-LiveAgent-185x79.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/51a4438a7d10fe218f94dc617d01e8d3/Performance-report-line-chart-LiveAgent-110x47.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/def4f1cdc5edf7b6f987a1ba7f322905/Performance-report-line-chart-LiveAgent-485x207.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1688px) 100vw, 1688px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/8f73436e1ab97fec4f1737361a22fce5/Performance-report-line-chart-LiveAgent.png 1688w, https://www.liveagent.com.br/wp/urlslab-download/646eedf85ef52ef09b72a2741b3b89dd/Performance-report-line-chart-LiveAgent-300x128.png 300w, https://www.liveagent.com.br/wp/urlslab-download/672095850a492bb6cd5a8611ccedd8ed/Performance-report-line-chart-LiveAgent-1024x437.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/652528f86ab23782cb069918db3f7cb2/Performance-report-line-chart-LiveAgent-768x328.png 768w, https://www.liveagent.com.br/wp/urlslab-download/0a53bf582d63a27eead0e0c6d5bdef9d/Performance-report-line-chart-LiveAgent-117x50.png 117w, https://www.liveagent.com.br/wp/urlslab-download/450739cbf1c38583b03e7da48e44f32e/Performance-report-line-chart-LiveAgent-59x25.png 59w, https://www.liveagent.com.br/wp/urlslab-download/dcd93fe00651dae4161a4245f00980a4/Performance-report-line-chart-LiveAgent-785x335.png 785w, https://www.liveagent.com.br/wp/urlslab-download/304583d015c7735854c2378a895d59d3/Performance-report-line-chart-LiveAgent-700x299.png 700w, https://www.liveagent.com.br/wp/urlslab-download/a1bbeb8a947e3ce8b56b427b09e41973/Performance-report-line-chart-LiveAgent-185x79.png 185w, https://www.liveagent.com.br/wp/urlslab-download/14b65bf73231f7342d740551eca0a355/Performance-report-line-chart-LiveAgent-110x47.png 110w, https://www.liveagent.com.br/wp/urlslab-download/aedaa27961bf50e7374ee08f88beacd5/Performance-report-line-chart-LiveAgent-485x207.png 485w" urlslab-lazy="yes" sizes="(max-width: 1688px) 100vw, 1688px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/0ca29274e797e0faa418662147c30d21/Performance-report-line-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1688" height="720" data-id="140098" alt="Performance-report-line-chart-LiveAgent" class="wp-image-140098" data-src="https://www.liveagent.com.br/wp/urlslab-download/8f73436e1ab97fec4f1737361a22fce5/Performance-report-line-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a><figcaption class="wp-element-caption">Gráfico de linha</figcaption></figure> </figure> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-bar-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Bar Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/4655807053b4d4721dc2cbdc7111ebbd/Performance-report-bar-chart-LiveAgent.png.webp 1700w, https://www.liveagent.com.br/wp/urlslab-download/f86cc710e13bf9183485d8afcadf5d3d/Performance-report-bar-chart-LiveAgent-300x139.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/c079cfb1f31cf64769a1e88a5ffd3ec9/Performance-report-bar-chart-LiveAgent-1024x475.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/3a40efda59340140c203a313f1af5908/Performance-report-bar-chart-LiveAgent-768x356.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/a853c39327cdeef78d71faa1f5891640/Performance-report-bar-chart-LiveAgent-108x50.png.webp 108w, https://www.liveagent.com.br/wp/urlslab-download/ecacf871a68763e781862927286e6313/Performance-report-bar-chart-LiveAgent-54x25.png.webp 54w, https://www.liveagent.com.br/wp/urlslab-download/9d01bb8ad84542fbd3d69ef22ac8ae2d/Performance-report-bar-chart-LiveAgent-723x335.png.webp 723w, https://www.liveagent.com.br/wp/urlslab-download/08a88520446fb293eaa0206350c663d1/Performance-report-bar-chart-LiveAgent-700x324.png.webp 700w, https://www.liveagent.com.br/wp/urlslab-download/d554777e80c7f9c20ef0bc7d4976d423/Performance-report-bar-chart-LiveAgent-185x86.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/ceca43b9032f40ed6281c8a15291f235/Performance-report-bar-chart-LiveAgent-110x51.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/bc6c3f39aaac084787ab2ace58b4f4e8/Performance-report-bar-chart-LiveAgent-485x225.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1700px) 100vw, 1700px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/72d7c1908c8673bb4bc6f311e641bcf0/Performance-report-bar-chart-LiveAgent.png 1700w, https://www.liveagent.com.br/wp/urlslab-download/565ed66966ee5e9c61f3fe7355436f03/Performance-report-bar-chart-LiveAgent-300x139.png 300w, https://www.liveagent.com.br/wp/urlslab-download/c58eff30e877d854beaec684cde67efb/Performance-report-bar-chart-LiveAgent-1024x475.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/69fc4dbfbe00f2a65beba7eb183af8b5/Performance-report-bar-chart-LiveAgent-768x356.png 768w, https://www.liveagent.com.br/wp/urlslab-download/c7a09a5f7aff4abe3cc88810ea02b652/Performance-report-bar-chart-LiveAgent-108x50.png 108w, https://www.liveagent.com.br/wp/urlslab-download/b8f029ea8c3a3755eaf02c13f1d35f52/Performance-report-bar-chart-LiveAgent-54x25.png 54w, https://www.liveagent.com.br/wp/urlslab-download/1a756622e213ff9298fb19dcbd307c52/Performance-report-bar-chart-LiveAgent-723x335.png 723w, https://www.liveagent.com.br/wp/urlslab-download/e0cc3374939d34abe8a81bdfc6f770fc/Performance-report-bar-chart-LiveAgent-700x324.png 700w, https://www.liveagent.com.br/wp/urlslab-download/374e0e9b675b9b122f70a4fdee218c89/Performance-report-bar-chart-LiveAgent-185x86.png 185w, https://www.liveagent.com.br/wp/urlslab-download/2d4ec845bd12d5e0d800cf3524bd4a7f/Performance-report-bar-chart-LiveAgent-110x51.png 110w, https://www.liveagent.com.br/wp/urlslab-download/a4cef5a6c2e72882f0b92e2c90abbccd/Performance-report-bar-chart-LiveAgent-485x225.png 485w" urlslab-lazy="yes" sizes="(max-width: 1700px) 100vw, 1700px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/4655807053b4d4721dc2cbdc7111ebbd/Performance-report-bar-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1700" height="788" data-id="140110" alt="Performance-report-bar-chart-LiveAgent" class="wp-image-140110" data-src="https://www.liveagent.com.br/wp/urlslab-download/72d7c1908c8673bb4bc6f311e641bcf0/Performance-report-bar-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption class="wp-element-caption">Gráfico de barras</figcaption></figure> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-pie-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Pie Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/54b8956d61bfc9352303a5cbffbe468c/Performance-report-pie-chart-LiveAgent.png.webp 1672w, https://www.liveagent.com.br/wp/urlslab-download/32a8da4e3cbfc7c6a9965970e27699bc/Performance-report-pie-chart-LiveAgent-300x130.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/bd8db36f69deeefa73502f90824abf3f/Performance-report-pie-chart-LiveAgent-1024x442.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/8488e5cc7960f6309d80821d05c04c59/Performance-report-pie-chart-LiveAgent-768x332.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/cfc214cb2b3c830044590865df827ff0/Performance-report-pie-chart-LiveAgent-116x50.png.webp 116w, https://www.liveagent.com.br/wp/urlslab-download/8eb9f3756035f0a95ee44fd911ef88b9/Performance-report-pie-chart-LiveAgent-58x25.png.webp 58w, https://www.liveagent.com.br/wp/urlslab-download/67010ab26448ceb5e49592a943808be8/Performance-report-pie-chart-LiveAgent-776x335.png.webp 776w, https://www.liveagent.com.br/wp/urlslab-download/d5f13906457e62e3c8267ae628222097/Performance-report-pie-chart-LiveAgent-700x302.png.webp 700w, https://www.liveagent.com.br/wp/urlslab-download/7804ae1dc270904be1104ed4eaa721b8/Performance-report-pie-chart-LiveAgent-185x80.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/b96d077a90a847de4f59022877f1de42/Performance-report-pie-chart-LiveAgent-110x48.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/fa1db66c4bf5b10a2c0ceb7adc940871/Performance-report-pie-chart-LiveAgent-485x209.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1672px) 100vw, 1672px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/5052f6be31a0aaa218db6fe2ca77a248/Performance-report-pie-chart-LiveAgent.png 1672w, https://www.liveagent.com.br/wp/urlslab-download/a829160c62530ba57144d250b22c80cd/Performance-report-pie-chart-LiveAgent-300x130.png 300w, https://www.liveagent.com.br/wp/urlslab-download/15acd5334e17edf673ef91216c782be1/Performance-report-pie-chart-LiveAgent-1024x442.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/6e56a33de77cc552dba33efeae0d51e9/Performance-report-pie-chart-LiveAgent-768x332.png 768w, https://www.liveagent.com.br/wp/urlslab-download/322024a78025c8d21582046065a30916/Performance-report-pie-chart-LiveAgent-116x50.png 116w, https://www.liveagent.com.br/wp/urlslab-download/056b71333858eea9f790aac162de8a32/Performance-report-pie-chart-LiveAgent-58x25.png 58w, https://www.liveagent.com.br/wp/urlslab-download/c6da37b716fb8787d07237a7a0d27bcd/Performance-report-pie-chart-LiveAgent-776x335.png 776w, https://www.liveagent.com.br/wp/urlslab-download/c40dbb773191d39e65051c6f4c9002b7/Performance-report-pie-chart-LiveAgent-700x302.png 700w, https://www.liveagent.com.br/wp/urlslab-download/63833a71eeffacb39217e2701b86ad94/Performance-report-pie-chart-LiveAgent-185x80.png 185w, https://www.liveagent.com.br/wp/urlslab-download/930e8088f36eb5dbfe0be6252eeff142/Performance-report-pie-chart-LiveAgent-110x48.png 110w, https://www.liveagent.com.br/wp/urlslab-download/3d3f97538a436664ba92d04ad4d29346/Performance-report-pie-chart-LiveAgent-485x209.png 485w" urlslab-lazy="yes" sizes="(max-width: 1672px) 100vw, 1672px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/54b8956d61bfc9352303a5cbffbe468c/Performance-report-pie-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1672" height="722" data-id="140122" alt="Performance-report-pie-chart-LiveAgent" class="wp-image-140122" data-src="https://www.liveagent.com.br/wp/urlslab-download/5052f6be31a0aaa218db6fe2ca77a248/Performance-report-pie-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption class="wp-element-caption">Gráfico de pizza</figcaption></figure> </figure> <h2 class="wp-block-heading" id="h-how-to-find-performance-reports-in-liveagent">Como encontrar relatórios de desempenho no LiveAgent</h2> <p>Os relatórios de desempenho são visíveis apenas para administradores. Se você tem a função de administrador, pode encontrar relatórios de desempenho clicando em Relatórios (ícone de círculo) que está no menu à esquerda (à direita entre Chamadas e Clientes) e selecionando relatórios de desempenho na lista de relatórios.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Screenshot-2021-03-23-at-11.46.16.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Screenshot 2021 03 23 At 11.46.16.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/c0ef0abb580ee327e7d9d5d4524b0081/Screenshot-2021-03-23-at-11.46.16-1024x557.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/83d56e37c8bdf6ee2c0208ca4c139144/Screenshot-2021-03-23-at-11.46.16-300x163.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/dad8aa1023fd950c3f008d7cbe8aa038/Screenshot-2021-03-23-at-11.46.16-768x418.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/a9643e0cb2e6c432ab7ecff33675081b/Screenshot-2021-03-23-at-11.46.16-92x50.png.webp 92w, https://www.liveagent.com.br/wp/urlslab-download/d712f14f24b809c7af7cbd885f20dcfb/Screenshot-2021-03-23-at-11.46.16-46x25.png.webp 46w, https://www.liveagent.com.br/wp/urlslab-download/730f5dacca649edeb098b7cad2d98389/Screenshot-2021-03-23-at-11.46.16-615x335.png.webp 615w, https://www.liveagent.com.br/wp/urlslab-download/27025883a260da2be59ea7cd90de12e9/Screenshot-2021-03-23-at-11.46.16-700x381.png.webp 700w, https://www.liveagent.com.br/wp/urlslab-download/0ad16a24958f27c43bf064dedfa43330/Screenshot-2021-03-23-at-11.46.16-185x101.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/8611154b920554a3e81e6f02353883f8/Screenshot-2021-03-23-at-11.46.16-110x60.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/b63fcb450868816cba097a4e5c7ff387/Screenshot-2021-03-23-at-11.46.16-485x264.png.webp 485w, https://www.liveagent.com.br/wp/urlslab-download/efaf1ffb99872ad7936bb6b5501eb4ca/Screenshot-2021-03-23-at-11.46.16-40x22.png.webp 40w, https://www.liveagent.com.br/wp/urlslab-download/fa7099a968cedea93e1240ebbf93779c/Screenshot-2021-03-23-at-11.46.16-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/6d9072f1d3fc3f84228f4157322f8db2/Screenshot-2021-03-23-at-11.46.16-1024x557.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/104b70282fe7914d1647c3f75ec6946d/Screenshot-2021-03-23-at-11.46.16-300x163.png 300w, https://www.liveagent.com.br/wp/urlslab-download/bce851fd31e7ec5173db6b1db167bf8d/Screenshot-2021-03-23-at-11.46.16-768x418.png 768w, https://www.liveagent.com.br/wp/urlslab-download/78310fb2157dd57a84f7b19932fa4029/Screenshot-2021-03-23-at-11.46.16-92x50.png 92w, https://www.liveagent.com.br/wp/urlslab-download/c8d60488a1ab4ecb8e236954fa0368ab/Screenshot-2021-03-23-at-11.46.16-46x25.png 46w, https://www.liveagent.com.br/wp/urlslab-download/7128579119b45676ce4e5a003481a040/Screenshot-2021-03-23-at-11.46.16-615x335.png 615w, https://www.liveagent.com.br/wp/urlslab-download/3c764353988046900e0a3b75b686c6ea/Screenshot-2021-03-23-at-11.46.16-700x381.png 700w, https://www.liveagent.com.br/wp/urlslab-download/5a5ffa7866422d23a23bc19b324e37c3/Screenshot-2021-03-23-at-11.46.16-185x101.png 185w, https://www.liveagent.com.br/wp/urlslab-download/88896999b1317f47d177eddbe9782e0d/Screenshot-2021-03-23-at-11.46.16-110x60.png 110w, https://www.liveagent.com.br/wp/urlslab-download/590958993109d150d35909c1c54e179f/Screenshot-2021-03-23-at-11.46.16-485x264.png 485w, https://www.liveagent.com.br/wp/urlslab-download/3dbc311f44af3b43a79ddb1cef9a048a/Screenshot-2021-03-23-at-11.46.16-40x22.png 40w, https://www.liveagent.com.br/wp/urlslab-download/3dfc9840bfaf4c9bb8498a637d5b8e77/Screenshot-2021-03-23-at-11.46.16-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/c0ef0abb580ee327e7d9d5d4524b0081/Screenshot-2021-03-23-at-11.46.16-1024x557.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="557" alt="" class="wp-image-204819" data-src="https://www.liveagent.com.br/wp/urlslab-download/6d9072f1d3fc3f84228f4157322f8db2/Screenshot-2021-03-23-at-11.46.16-1024x557.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure> <p>Observe que todos os agentes podem ver suas estatísticas pessoais/relatórios de desempenho ao fazer login no LiveAgent.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/03/Personal-stats.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Personal Stats.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/0ec2a16db86a7e5606487a00c7843dc7/Personal-stats-1024x647.png.webp 1024w, https://www.liveagent.com.br/wp/urlslab-download/82213b1f392f54bbd96e24a72cd6bbbe/Personal-stats-300x189.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/2e13f18ab8a89dc85ea79b2c58a692db/Personal-stats-768x485.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/0b2f65cdf040fe71e684f6d004322a26/Personal-stats-79x50.png.webp 79w, https://www.liveagent.com.br/wp/urlslab-download/119c60ba59155ad9dcdfaf9dbd7b7df6/Personal-stats-40x25.png.webp 40w, https://www.liveagent.com.br/wp/urlslab-download/a0ca665d4e1bcf8da2eb353131716859/Personal-stats-530x335.png.webp 530w, https://www.liveagent.com.br/wp/urlslab-download/d336f953c3f3db1ccd7aa92cf327e090/Personal-stats-633x400.png.webp 633w, https://www.liveagent.com.br/wp/urlslab-download/9018e4ec2911f1c4fe93ec91d121cfcc/Personal-stats-185x117.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/d033f0d119cecf0f13327c9de0515ef6/Personal-stats-110x69.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/b8cefdc45099381c3e35e21f90130631/Personal-stats-485x306.png.webp 485w, https://www.liveagent.com.br/wp/urlslab-download/88340b31a5a9b7449b5aafe20b44d1ec/Personal-stats-35x22.png.webp 35w, https://www.liveagent.com.br/wp/urlslab-download/effd5d8a4ecda0c6d19d91a59439a442/Personal-stats-250x158.png.webp 250w, https://www.liveagent.com.br/wp/urlslab-download/6684a68feb9ce48eb2ab794f44fa3bd4/Personal-stats.png.webp 1542w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/ce3b49800336ad51f6ae55d793d53236/Personal-stats-1024x647.png 1024w, https://www.liveagent.com.br/wp/urlslab-download/fde28df6e518e6fabfe7accaf2894229/Personal-stats-300x189.png 300w, https://www.liveagent.com.br/wp/urlslab-download/5e3ab769e68f95d2a414ff77ac6473f3/Personal-stats-768x485.png 768w, https://www.liveagent.com.br/wp/urlslab-download/0eeb5e2efea03e5d04633ae2c5da647c/Personal-stats-79x50.png 79w, https://www.liveagent.com.br/wp/urlslab-download/0be25879e1c9618a18f0ca3d1e99cfb1/Personal-stats-40x25.png 40w, https://www.liveagent.com.br/wp/urlslab-download/9f4d972583364fd6cffe3def10096c90/Personal-stats-530x335.png 530w, https://www.liveagent.com.br/wp/urlslab-download/7533d7204a5e37cb71d1dc6a302f5b50/Personal-stats-633x400.png 633w, https://www.liveagent.com.br/wp/urlslab-download/286e5755f2cf366a69db7ff04f1fadd6/Personal-stats-185x117.png 185w, https://www.liveagent.com.br/wp/urlslab-download/e2966611744ec8225b6c27008a4fa810/Personal-stats-110x69.png 110w, https://www.liveagent.com.br/wp/urlslab-download/b6895898a2dcf9cac95fe3f8c4346617/Personal-stats-485x306.png 485w, https://www.liveagent.com.br/wp/urlslab-download/ba26b867597bef019dbe193dab03bf36/Personal-stats-35x22.png 35w, https://www.liveagent.com.br/wp/urlslab-download/35d43b1c9b659d25947ce893183c8434/Personal-stats-250x158.png 250w, https://www.liveagent.com.br/wp/urlslab-download/e38fbb1f0ff3a3bbecb61ba7fb2a8b52/Personal-stats.png 1542w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/0ec2a16db86a7e5606487a00c7843dc7/Personal-stats-1024x647.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="647" alt="" class="wp-image-204789" data-src="https://www.liveagent.com.br/wp/urlslab-download/ce3b49800336ad51f6ae55d793d53236/Personal-stats-1024x647.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption class="wp-element-caption">Estatísticas pessoais do agente visíveis fora dos relatórios de desempenho</figcaption></figure> <h2 class="wp-block-heading" id="h-using-performance-reports-with-api">Use relatórios de desempenho com API</h2> <p></p><p>Use a <a href="https://support.liveagent.com/840770-Complete-API-reference" urlslab_href_old="http://support.ladesk.com/840770-Complete-API-reference#4720451f26b6b7459e647c5c1077477a" title="Explore LiveAgent's Complete API Reference for detailed documentation on agents, conversations, customers, and more." hreflang="en-US">API REST do LiveAgent</a> para gerenciar valores de chamada em relatórios de desempenho.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-API.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup API.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 948w, https://www.liveagent.com.br/wp/urlslab-download/094ce4205f67d683658a1a21ec264c55/Mockup-API-300x200.png.webp 300w, https://www.liveagent.com.br/wp/urlslab-download/80eb6db8354382e5db1deb517b5422f4/Mockup-API-768x511.png.webp 768w, https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 75w, https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 38w, https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 503w, https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 601w, https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 185w, https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 110w, https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 485w, https://www.liveagent.com.br/wp/urlslab-download/1b30ad37ad6c3582b8d66d1cc12603fc/Mockup-API-33x22.png.webp 33w, https://www.liveagent.com.br/wp/urlslab-download/cd7e8a075b6a0424086e932f027b54cb/Mockup-API-250x166.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px" type="image/webp"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 948w, https://www.liveagent.com.br/wp/urlslab-download/9e6555570373ece1ce01896d89143ed5/Mockup-API-300x200.png 300w, https://www.liveagent.com.br/wp/urlslab-download/0d28fc0999e4e5b33167f32b393f1448/Mockup-API-768x511.png 768w, https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 75w, https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 38w, https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 503w, https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 601w, https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 185w, https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 110w, https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 485w, https://www.liveagent.com.br/wp/urlslab-download/9e104a43cd5d441b8cb23eb5731aa934/Mockup-API-33x22.png 33w, https://www.liveagent.com.br/wp/urlslab-download/4eb78e7737bfe74e4f8ebd1d64251aa7/Mockup-API-250x166.png 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px"></source><source data-srcset="https://www.liveagent.com.br/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="948" height="631" alt="API" class="wp-image-201324" data-src="https://www.liveagent.com.br/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure> <h2 id="h-recursos-da-base-de-conhecimento">Recursos da base de conhecimento</h2> <p>Para saber mais sobre os diferentes tipos de relatórios disponíveis em nosso painel de análise, consulte nossos artigos da base de conhecimento:</p> <ul class="wp-block-list"> <li><p><a href="https://support.liveagent.com/428678-Analytics-overview-report?r=1" urlslab_href_old="https://support.liveagent.com/428678-Analytics-overview-report/" title="This article describes the table at the top of this report, the rest of the values in the graphs are described in the Performance report." hreflang="en-US">Visão geral do Analytics</a></p></li> <li><p><a href="https://support.liveagent.com/030695-Availability-reports?r=1" urlslab_href_old="https://support.liveagent.com/030695-Availability-reports/" title="Analyze agent availability with detailed chat and call reports, filter by department, and optimize your support team’s performance!" hreflang="en-US">Relatórios de disponibilidade</a></p></li> <li><p><a href="https://support.liveagent.com/119016-Time-tracking" title="Track agent performance effortlessly with LiveAgent's time tracking. Automate or manually report time for customer support tasks." hreflang="en-US">Acompanhamento de tempo</a></p></li> <li><p><a href="https://support.liveagent.com/750176-Agent-Report?r=1" urlslab_href_old="https://support.liveagent.com/750176-Agent-Report/" title="Track agent performance with LiveAgent's Agent Report: monitor work time, chat stats, and customer satisfaction effortlessly." hreflang="en-US">Relatórios de agentes</a></p></li> <li><p><a href="https://support.liveagent.com/231523-SLA-log-Overview?r=1" urlslab_href_old="https://support.liveagent.com/231523-SLA-log" title="Discover the comprehensive guide to SLA logs in LiveAgent, detailing how SLA times are recorded and managed for tickets, chats, and calls. Learn about key SLA log components like requester, ticket ID, department, agent, and SLA status. Understand specific SLA types, including First answer, Next answer, First assign, and First resolve for tickets, as well as Chat and Call answer times. Access these insights to optimize your customer support efficiency. Visit now for detailed insights!" hreflang="en-US">Registros de SLA</a></p></li> </ul> <h2 id="h-pronto-para-descobrir-mais-sobre-sua-empresa">Pronto para descobrir mais sobre sua empresa?</h2> <p></p><p>Comece a melhorar o desempenho do suporte, as vendas e a satisfação do cliente hoje mesmo <a href="https://www.liveagent.com.br/teste-gratuito/" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1">com nosso teste gratuito de 30 dias</a>. Não é necessário cartão de crédito.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.com.br/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Looking for a comprehensive overview of your customer support team's performance? </p> <p class="BlockDiscover__text">Identify strengths, address weaknesses, and optimize your support strategy. Take control of your team's performance with LiveAgent's Performance Report feature.</p> <div class="BlockDiscover__buttons"> <a href="/teste-gratuito/" class="Button Button--knockout" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="https://www.liveagent.com.br/demonstracao/" class="Button Button--outline Button--outline__white" urlslab_href_old="/demo/" title="Você gostaria de aprender mais sobre o LiveAgent? Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1"> <span>Agende uma Demonstração</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.com.br/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Artigos Relacionados</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com.br/recursos/relatorio-de-atendimento-ao-cliente/" title="Aperfeiçoe seus produtos e serviços revisando regularmente os relatórios de atendimento ao cliente. 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Aprenda mais sobre os tipos de usuário e muito mais." class="urlslab-rel-res-item-arrow" hreflang="pt-br" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/teste-gratuito/" class="Button Button--full" title="Está pensando em usar o software de help desk do LiveAgent? Preencha seus dados para começar um teste gratuito, sem compromisso e não é necessário cartão de crédito." hreflang="pt-br" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demonstracao/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Você gostaria de aprender mais sobre o LiveAgent? Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1"> <span>Agende uma demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/premios-certificados/" title="Capterra" hreflang="pt-br" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.com.br/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/premios-certificados/" title="G2 Crowd" hreflang="pt-br" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.com.br/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; 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Solicite uma demonstração gratuita para saber mais sobre o LiveAgent e como ele pode ajudá-lo a ter sucesso." hreflang="pt-br" onover-preload="1">Demo</a></li> <li id="menu-item-799147"><a href="/precos/" title="Os planos do LiveAgent começam a partir de $15/agente/mês e incluem emissão de tickets por e-mail, recurso de chat ao vivo, base de conhecimento e mais. O pacote completo está disponível por $69/agente/mês." hreflang="pt-br" onover-preload="1">Preços</a></li> <li id="menu-item-748410"><a href="https://www.liveagent.com.br/recursos/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="pt-br" onover-preload="1">Características</a></li> <li id="menu-item-748411"><a href="https://www.liveagent.com.br/integracoes/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="pt-br" onover-preload="1">Integrações</a></li> <li id="menu-item-103623"><a href="https://www.liveagent.com.br/alternativas/" title="Um excelente atendimento ao cliente começa com uma comparação específica de software de help desk. Experimente o LiveAgent com um teste gratuito de 14 dias. Construa relacionamentos, aumente as vendas." hreflang="pt-br" onover-preload="1">Alternativas</a></li> <li id="menu-item-818045"><a href="https://www.liveagent.com.br/tour-2/" title="Explore o LiveAgent, o software de help desk ideal para melhorar o atendimento ao cliente com mais de 130 recursos e 200 integrações. Experimente gratuitamente por 30 dias sem necessidade de cartão de crédito. Descubra como o LiveAgent pode transformar seu serviço ao cliente com gestão de tickets, chat ao vivo, suporte em redes sociais e muito mais, tudo em um só lugar. Comece agora mesmo!" hreflang="pt-br" onover-preload="1">Tour</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-77 widget_nav_menu"><div class="Footer__top__column__title h5">Suporte</div><div class="menu-footer-top-support-portuguese-container"><ul id="menu-footer-top-support-portuguese" class="menu"><li id="menu-item-74326"><a target="_blank" rel="noopener" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal de suporte</a></li> <li id="menu-item-103627"><a href="https://www.liveagent.com.br/migracao/" title="Diga adeus ao software lento e migre gratuitamente para o LiveAgent! Desfrute de atendimento 24/7, sem taxa de configuração e sem necessidade de cartão de crédito. Experimente nossa solução de help desk repleta de recursos, suporte multilingue, e chat ao vivo, e aumente seu ROI com planos acessíveis. Migração fácil e suporte técnico disponível. Comece agora com um mês grátis!" hreflang="pt-br" onover-preload="1">Migração de dados</a></li> <li id="menu-item-74331"><a target="_blank" rel="noopener" href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Status do sistema</a></li> <li id="menu-item-74332"><a target="_blank" rel="noopener" href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Registro de alterações</a></li> <li id="menu-item-103626">Solicitação de proposta</li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-78 widget_nav_menu"><div class="Footer__top__column__title h5">Empresa</div><div class="menu-footer-top-company-portuguese-container"><ul id="menu-footer-top-company-portuguese" class="menu"><li id="menu-item-454479"><a href="https://www.liveagent.com.br/sobre-nos/sobre-liveagent/" title="Descubra como o LiveAgent, pioneiro em software de help desk desde 2004, proporciona suporte ao cliente excepcional com chat ao vivo, emissão de tickets e mais. Junte-se a mais de 150 milhões de usuários e transforme seu atendimento ao cliente. Experimente grátis por 14 dias!" hreflang="pt-br" onover-preload="1">Sobre nós</a></li> <li id="menu-item-103607"><a href="https://www.liveagent.com.br/premios-certificados/" title="Descubra os prêmios e certificados que destacam o LiveAgent como líder em software de help desk e atendimento ao cliente. Com reconhecimento de organizações como Software Advice, Capterra e GetApp, oferecemos um serviço premiado, sem taxas de configuração, suporte 24/7 e a liberdade de cancelar a qualquer momento. Experimente gratuitamente e veja por que empresas como Forbes e Airbus confiam em nós." hreflang="pt-br" onover-preload="1">Prêmios e certificados</a></li> <li id="menu-item-748397"><a href="https://www.liveagent.com.br/historias-de-sucesso/" title="O texto apresenta diversos casos de uso de empresas e soluções que buscam aumentar a satisfação, receita e fidelidade do cliente. Entre as soluções apresentadas estão o Post Affiliate Pro, líder em software de afiliação, a loja digital ZlavaDna que oferece descontos diários de até 90%, o provedor de hospedagem WebSupport, a carteira virtual SolidTrust Pay e o web app Slido que permite que a audiência faça perguntas durante uma apresentação. A diversidade de casos demonstra a importância de se investir em diferentes soluções para aprimorar a experiência do consumidor." hreflang="pt-br" onover-preload="1">Avaliações de clientes</a></li> <li id="menu-item-949865"><a href="https://www.liveagent.com.br/integracoes/#parceiros-voip" title="LiveAgent provides a large number of integrations in the form of plugins. 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