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Čo je Správa o výkone? (+ Bezplatná skúšobná verzia) | LiveAgent

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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">Produkt</a> <ul class="sub-menu"> <li id="menu-item-916152" class="icn-menu-help-desk menu-item menu-item-type-post_type menu-item-object-page menu-item-916152"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.sk/helpdesk-softver/" title="Vylepšite zákaznícky servis s top helpdesk softvérom 2024. LiveAgent: žiadne poplatky, 24/7 podpora, skúšobná verzia zdarma." hreflang="sk-SK" onover-preload="1">Helpdesk<div class="menu-item-description">Viackanálová platforma zákazníckej podpory</div></a></li> <li id="menu-item-916153" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916153"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.sk/tiketing-softver/" title="Objavte top 20 helpdesk tiketing softvérov pre rok 2024 s LiveAgentom, ktorý ponúka bezproblémovú zákaznícku starostlivosť na všetkých kanáloch. Vyskúšajte bezplatnú skúšobnú verziu bez nutnosti kreditnej karty a posilnite svoj podporný tím moderným tiketing systémom pre zvýšenú efektivitu. 24/7 zákaznícka podpora a intuitívne rozhranie zaručia spokojnosť vašich zákazníkov." hreflang="sk-SK" onover-preload="1">Tiketing<div class="menu-item-description">Pokročilý tiketovací systém</div></a></li> <li id="menu-item-170032" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-170032"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.sk/live-chat-softver/" title="Zažite vynikajúcu zákaznícku podporu s LiveAgent live chat softvérom, ktorý zvyšuje angažovanosť klientov bez poplatkov za nastavenie a potreby kreditnej karty. Vyskúšajte 14-dňovú bezplatnú verziu a objavte, prečo viac než 35,000 spoločností dôveruje našim pokročilým funkciám pre okamžité pripojenie a zlepšenie spokojnosti zákazníkov. Začnite teraz!" hreflang="sk-SK" onover-preload="1">Live chat<div class="menu-item-description">Najrýchlejší live chat na trhu</div></a></li> </ul> </li> <li id="menu-item-170012" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170012"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">sub</a> <ul class="sub-menu"> <li id="menu-item-916154" class="icn-thumbsup menu-item menu-item-type-post_type menu-item-object-page menu-item-916154"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.sk/zakaznicka-podpora-na-socialnych-sietach/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="sk-SK" onover-preload="1">Sociálne siete<div class="menu-item-description">Odpovedajte svojim fanúšikom priamo z LiveAgenta</div></a></li> <li id="menu-item-751144" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-751144"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.liveagent.sk/call-center-software/" title="Začnite s LiveAgent softvérom pre call centrá: krištáľovo čisté hovory, žiadne poplatky, podpora 24/7, bez kreditky. Skúška zdarma!" hreflang="sk-SK" onover-preload="1">Call centrum<div class="menu-item-description">Vstavaný softvér call centra</div></a></li> <li id="menu-item-916184" class="icn-lightbulb menu-item menu-item-type-post_type menu-item-object-page menu-item-916184"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.sk/liveagent-softver-bazy-znalosti/" title="Ohúrte zákazníkov rýchlymi odpoveďami! Vytvárajte a spravujte znalostné bázy s LiveAgent bez poplatkov a kreditnej karty." hreflang="sk-SK" onover-preload="1">Báza znalostí<div class="menu-item-description">Poskytujte možnosti samoobsluhy</div></a></li> </ul> </li> <li id="menu-item-169994" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-169994"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">Možnosti použitia</a> <ul class="sub-menu"> <li id="menu-item-170341" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-170341"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.sk/podnik/" title="Objavte, ako sa LiveAgent prispôsobuje rôznym obchodným modelom a zlepšuje zákaznícku podporu. Vyskúšajte bezplatnú 14 alebo 30-dňovú skúšobnú verziu bez potreby kreditnej karty a pridajte sa k spoločnostiam ako Huawei či BMW, ktoré už dôverujú tomuto softvéru. Preskúmajte, prečo je LiveAgent top voľbou pre agentúry, veľké podniky, startupy a ďalšie." hreflang="sk-SK" onover-preload="1">Riešenia pre podniky<div class="menu-item-description">Rôzne spoločnosti, rôzne riešenia</div></a></li> <li id="menu-item-170340" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-170340"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.sk/odvetvie/" title="LiveAgent: Žiadny inštalačný poplatok, 24/7 podpora, vylepšite CX a skráťte čas odozvy. Začnite s 1 mesačnou skúšobnou verziou zdarma!" hreflang="sk-SK" onover-preload="1">Riešenia pre odvetvia<div class="menu-item-description">Prispôsobte LiveAgent svojmu odvetviu</div></a></li> <li id="menu-item-751146" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751146"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="/uspesne-pribehy/" title="LiveAgent is a company that offers customer support portal, data migration, and product changes. They have various popular software, including phone systems and helpdesk software. The company also provides a blog, dictionary, academy, webinars, and cost calculator for customer assistance. LiveAgent provides contact information for their sales department, social media, and newsletter subscription. They are currently creating an information dashboard for their customers and are in the process of installing it." hreflang="sk-SK" onover-preload="1">Prípady použitia<div class="menu-item-description">Jeden produkt, mnoho scenárov použitia</div></a></li> </ul> </li> <li id="menu-item-169995" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-169995"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">Integrácie</a> <ul class="sub-menu"> <li id="menu-item-950150" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-950150"><a href="https://www.liveagent.com/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">WhatsApp</a></li> <li id="menu-item-751147" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-751147"><a href="https://www.liveagent.com/integrations/wordpress/" title="Get your customer support to the next level on your Wordpress sites. Wordpress integration for LiveAgent allows you to place a chat button on your websites." hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-751148" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-751148"><a href="https://www.liveagent.com/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-751149" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-751149"><a href="https://www.liveagent.com/integrations/magento/" title="Integrate Magento 2 into LiveAgent and increase your workflow. Tickets will keep track of customer orders and you can use a single platform." hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-751150" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-751150"><a href="https://www.liveagent.com/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-751151" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-751151"><a href="https://www.liveagent.com/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-751152" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-751152"><a href="https://www.liveagent.com/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-751153" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-751153"><a href="https://www.liveagent.com/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-169996" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-169996"><a href="/integracie/" title="Maximalizujte hodnotu svojho help desk softvéru s LiveAgent integráciami a zlepšite zákaznícku spokojnosť. Začnite teraz!" hreflang="sk-SK" onover-preload="1">Viac integrácií</a></li> </ul> </li> </ul> </li> <li id="menu-item-170017" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170017"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">Zdroje</a> <ul class="sub-menu"> <li id="menu-item-169997" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-169997"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">Vedomosti</a> <ul class="sub-menu"> <li id="menu-item-169998" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-169998"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/akademia/" title="Zlepšite svoj zákaznícky servis s LiveAgent Akadémiou - jediným zdrojom, ktorý potrebujete! Vyskúšajte 14-dňovú skúšobnú verziu zdarma." hreflang="sk-SK" onover-preload="1">Akadémia<div class="menu-item-description">Staňte sa expertom v oblasti zákazníckych služieb</div></a></li> <li id="menu-item-169999" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-169999"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/sablony/" title="Získajte profesionálne emailové šablóny zdarma pre marketing, predaj, live chat a help desk s LiveAgent. Zlepšite svoju zákaznícku podporu a objavte výhody nášho multi-kanálového helpdesk softvéru. Navštívte nás teraz!" hreflang="sk-SK" onover-preload="1">Šablóny<div class="menu-item-description">Prispôsobiteľné šablóny pre každú príležitosť</div></a></li> <li id="menu-item-751156" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751156"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="https://www.liveagent.com/checklists/" title="Explore LiveAgent's detailed checklists to streamline workflows and boost efficiency across call centers, customer service, HR, and marketing." hreflang="en-US" onover-preload="1">Kontrolné zoznamy<div class="menu-item-description">Ako správne postupovať</div></a></li> </ul> </li> <li id="menu-item-170010" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170010"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">sub</a> <ul class="sub-menu"> <li id="menu-item-170001" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-170001"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Stay updated with the latest in customer service and help desk software on the LiveAgent blog. Discover tips for enhancing customer satisfaction and productivity with our top-rated, affordable solutions. Join our community and start your free trial today!" hreflang="sk-SK" onover-preload="1">Blog<div class="menu-item-description">Novinky o zákazníckom servise a produkte LiveAgent</div></a></li> <li id="menu-item-170002" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-170002"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1">Slovník<div class="menu-item-description">Naučte sa terminológiu zákazníckeho servisu</div></a></li> <li id="menu-item-170003" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-170003"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/adresar/" title="Explore LiveAgent directories for seamless customer support connections and integrations. Enhance your service with our top tools!" hreflang="sk-SK" onover-preload="1">Adresár<div class="menu-item-description">Komplexný zoznam kontaktov technickej podpory</div></a></li> </ul> </li> <li id="menu-item-170011" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170011"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">sub</a> <ul class="sub-menu"> <li id="menu-item-170026" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-170026"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.sk/test-pisania/" title="Zvýšte rýchlosť písania s naším testom a zlepšite produktivitu. Otestujte svoje schopnosti a prekvapte zákazníkov bleskovými odpoveďami!" hreflang="sk-SK" onover-preload="1">Test písania<div class="menu-item-description">Zlepšite rýchlosť svojho písania</div></a></li> <li id="menu-item-868310" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-868310"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.com/reviews/" title="Find the best software for customer service with comprehensive reviews and feature tests. LiveAgent offers a variety of communication channels for your business. Accept our cookies and schedule a demo to learn more." hreflang="en-US" onover-preload="1">Recenzie<div class="menu-item-description">Pozrite si recenzie funkcií softvérov</div></a></li> <li id="menu-item-751157" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751157"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portál podpory<div class="menu-item-description">Články Ako na to a návody</div></a></li> </ul> </li> <li id="menu-item-170019" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-170019"><a href="#" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK">Spoločnosť</a> <ul class="sub-menu"> <li id="menu-item-340012" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-340012"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.sk/o-nas/o-liveagentovi/" title="LiveAgent poskytuje inovatívny help desk softvér pre zákaznícku podporu s viac ako 150M používateľmi a 40K firmami. Skúste zdarma!" hreflang="sk-SK" onover-preload="1">O nás<div class="menu-item-description">Spoznajte tím, ktorý stojí za produktom</div></a></li> <li id="menu-item-213983" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-213983"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.sk/ocenenia/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Začnite 14-dňovú skúšobnú verziu zdarma a neskôr prejdite na jeden z platených plánov začínajúcich na 15$ / mesiac" hreflang="sk-SK" onover-preload="1">Ocenenia<div class="menu-item-description">Naše ocenenia a úspechy</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-170009" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-170009"><a href="/funkcie/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="sk-SK" onover-preload="1">Funkcie</a></li> <li id="menu-item-803049" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803049"><a href="/cennik/" title="Platené programy LiveAgent od 9 USD/mesačne. Získajte 2 mesiace zdarma s ročným účtovaním. Skúšobná verzia bez kreditky!" hreflang="sk-SK" onover-preload="1">Cenník</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="https://www.liveagent.sk/skusobna-verzia/" class="Button Button--full" title="Viac než 35.000 spoločností po celom svete používa softvér LiveAgent pre poskytovanie lepšieho zákazníckeho servisu. Registrácia vám zaberie menej než 60 sekúnd. Na začiatok nevyžadujeme kreditné karty." hreflang="sk-SK" onover-preload="1"> <span>Bezplatná skúšobná verzia</span> </a> <a href="/prihlasenie/" class="Button Button--login" title="Prihláste sa do svojho LiveAgent účtu na našej stránke. Nemáte účet? Vytvorte si ho za menej než 60 sekúnd a pripojte sa k viac než 35,000 spoločnostiam, ktoré zlepšujú zákaznícky servis s LiveAgent. Využite funkcie ako kontaktné formuláre a organizujte pracovné postupy pomocou značiek." hreflang="sk-SK" onover-preload="1"> <span>Prihlásiť sa</span> <span class="tooltip">Prihlásiť sa</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/ukazka-softveru/" class="Button Button--outline" title="Naplánujte si bezplatnú ukážku softvéru LiveAgent a objavte, ako môže vášmu podnikaniu pomôcť zlepšiť zákaznícku spokojnosť a zvýšiť predaje. Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Demo</span> </a> <a href="https://www.liveagent.sk/skusobna-verzia/" class="Button Button--full" title="Viac než 35.000 spoločností po celom svete používa softvér LiveAgent pre poskytovanie lepšieho zákazníckeho servisu. Registrácia vám zaberie menej než 60 sekúnd. Na začiatok nevyžadujeme kreditné karty." hreflang="sk-SK" onover-preload="1"> <span>Bezplatná skúšobná verzia</span> </a> <a href="/prihlasenie/" class="Button Button--login" title="Prihláste sa do svojho LiveAgent účtu na našej stránke. Nemáte účet? Vytvorte si ho za menej než 60 sekúnd a pripojte sa k viac než 35,000 spoločnostiam, ktoré zlepšujú zákaznícky servis s LiveAgent. Využite funkcie ako kontaktné formuláre a organizujte pracovné postupy pomocou značiek." hreflang="sk-SK" onover-preload="1"> <span>Prihlásiť sa</span> <span class="tooltip">Prihlásiť sa</span> </a> </div> <!-- URLSLAB-SKIP-REPLACE-START --> <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-sk" lang="sk"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Európa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Ázia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Blízky východ</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Európa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/" title="Опростете клиентското обслужване с LiveAgent – вашият всичко-в-едно help desk софтуер. Без такси за включване, 24/7 поддръжка и без нужда от кредитна карта. Изпробвайте безплатен тестов период и свържете се с клиентите си във всички канали чрез над 130 функции и 200 интеграции. Повишете приходите си с лайв чат и подобрете клиентското обслужване с телефонна централа и система за запитвания. Започнете сега!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/performance-report/" title="Sledujte výkon agentů, oddělení a týmů helpdesku pomocí vestavěného přehledu o výkonu." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/leistungsbericht/" title="Optimieren Sie Ihre Mitarbeiterleistung mit LiveAgents Leistungsberichten. Testen Sie 30 Tage kostenlos und steigern Sie die Kundenzufriedenheit!" hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/soorituse-aruanne/" title="Jälgige oma kasutajatoe agentide, osakondade ja meeskondade sooritust sisseehitatud soorituse raporteerimise funktsiooni abil." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/informe-de-rendimiento/" title="Supervisa el rendimiento de sus agentes, departamentos y equipos de soporte técnico con nuestra función de informe de rendimiento incorporada." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/rapport-de-performance/" title="Obtenez des rapports de performance personnalisables avec LiveAgent pour optimiser vos agents et services. Essai gratuit de 14 jours." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/anafora-apodosis/" title="Αξιολογήστε την απόδοση με προσαρμοσμένες αναφορές του LiveAgent. Δοκιμάστε δωρεάν για βελτίωση της ικανοποίησης πελατών!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/performanse-izvjestaji/" title="Izvještaji o performansama u LiveAgent-u pomažu poboljšanju efikasnosti i zadovoljstva korisnika. Isprobajte besplatno!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/report-performance/" title="Monitora performance agenti con grafici dettagliati. Esporta in CSV. Disponibile in piani Small, Medium, Large. Prova gratuita!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/veiktspejas-atskaite/" title="Uzlabojiet aģentu efektivitāti un klientu apmierinātību ar LiveAgent veiktspējas atskaitēm. Izmēģiniet bezmaksas!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/veiklos-ataskaita/" title="Stebėkite savo pagalbos agentų, departamentų ir komandų veiklą, su mūsų integruota veiklos ataskaitos funkcija." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/teljesitmenyjelentes/" title="Kövesse nyomon csapata teljesítményét a LiveAgent segítségével. Javítsa hatékonyságát és növelje ügyfél-elégedettségét!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/prestatieverslag/" title="Optimaliseer prestaties met LiveAgent's uitgebreide prestatierapporten. Identificeer verbeterpunten en benut gratis proefopties!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/ytelsesrapport/" title="Overvåk helpdesk-ytelse med LiveAgent-resultatrapporter. Få innsikt i produktivitet og kundetilfredshet. Prøv gratis i 14 dager!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/raport-wydajnosci/" title="Raport wydajności LiveAgent optymalizuje pracę agentów i zadowolenie klientów. Wypróbuj bezpłatną wersję próbną teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/raport-performanta/" title="Monitorizează și îmbunătățește performanța call center-ului tău cu rapoartele personalizabile LiveAgent. Încearcă gratuit acum!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/otchet-o-rezultatah-raboty/" title="Отслеживайте эффективность работы ваших сотрудников, отделов и рабочих групп с помощью нашей встроенной функции отчетов по эффективности работы." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </span> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/performance-report/" title="Odkrijte ključna področja za izboljšave z LiveAgent poročili o uspešnosti. Poskusite brezplačno za 14 dni!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Ázia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/ji-xiao-bao-gao/" title="了解如何通过使用LiveAgent的绩效报告来跟踪和提升客服工作表现。探索多种功能,包括开放聊天、邮件回复等,帮助您无缝管理客户服务。立即开始免费试用,无需信用卡,体验全天候支持和多渠道集成。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/pagganap-ulat/" title="Tuklasin ang benepisyo ng Ulat sa Pagganap ng LiveAgent upang mapabuti ang iyong negosyo! Subaybayan ang pagganap ng iyong ahente, pagbutihin ang kasiyahan ng kustomer, at tukuyin ang mga lugar ng pagpapahusay gamit ang aming libreng 14-day trial. Alamin kung paano makakatulong ang aming mga ulat sa iyong tagumpay. Subukan ito ngayon!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/bao-cao-hieu-suat/" title="Tăng cường dịch vụ khách hàng với Báo cáo hiệu suất của LiveAgent. Dùng thử miễn phí để cải thiện hiệu suất và giám sát nhân viên hiệu quả!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Blízky východ</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/performance-report/" title="احصل على تقارير الأداء لتقييم وتحسين أداء فريقك بفضل المخططات البيانية والرسوم. جرب مجانًا مع LiveAgent الآن!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/performance-report/" title="Monitor the performance of your help desk agents, departments, and teams with our built-in performance report feature." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> 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itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.sk/funkcie/" href="https://www.liveagent.sk/funkcie/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="sk-SK" onover-preload="1"><span itemprop="name">Funkcie</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Správa o výkone</span><meta itemprop="position" content="2"></li></ol></div></div> <!-- Breadcrumb section end --> <!-- Title section --> <h1 itemprop="headline" class="compact-header__title" id="h-spr-va-o-v-kone">Správa o výkone</h1> <!-- Title section end --> <!-- Description section --> <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Správa o výkone LiveAgent ponúka prehľad výkonnosti agentov a tímov, pomáha identifikovať oblasti na zlepšenie a monitorovať výkony pomocou grafov a tabuliek. Je dostupná v rôznych veľkostiach a umožňuje prispôsobiteľné zobrazenie dát.</p></div> <!-- Description end --> <!-- Tags section --> <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategórie:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.sk/funkcie/#reportovanie" title="Reportovanie" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Reportovanie </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Dostupné v:</div> <ul class="compact-header__tags-list"> <li> <a href="/cennik/" title="Small" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/cennik/" title="Medium" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/cennik/" title="Large" hreflang="sk-SK" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div> <!-- Tags section end --> </div> <div class="compact-header__right"> <!-- TOC section --> <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-preo-by-ste-mali-vytvra-pravideln-sprvy-o-vkone" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Prečo by ste mali vytvárať pravidelné správy o výkone?</span></a><a href="#h-o-rob-funkcia-sprva-o-vkone-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Čo robí funkcia správa o výkone LiveAgent?</span></a><a href="#h-performance-report-display-options" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Možnosti zobrazenia správy o výkone</span></a><a href="#h-choosing-how-data-is-presented-in-performance-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Výber spôsobu zobrazenia dát v správe o výkone</span></a><a href="#h-how-to-find-performance-reports-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Ako nájsť správy o výkone v LiveAgente.</span></a><a href="#h-using-performance-reports-with-api" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Použitie správ o výkone s rozhraním API</span></a><a href="#h-zdroje-bzy-znalost" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Zdroje bázy znalostí.</span></a><a href="#h-ste-pripraven-objavi-viac-o-svojom-podnikan" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Monitorujte výkonnosť agentov s LiveAgent. Získajte prehľad, identifikujte zlepšenia a optimalizujte tímové úsilie s grafmi a tabuľkami." hreflang="sk-SK"><span class="FilterMenu__item-title js-toc__item-title">Ste pripravení objaviť viac o svojom podnikaní?</span></a></div></div></div></div> <!-- TOC section end --> <!-- Thumbnail section --> <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.sk/app/themes/liveagent/assets/images/features-category_reporting.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.sk/app/themes/liveagent/assets/images/features-category_reporting.jpg" alt="Správa o výkone" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/10/Performance-report.svg"> <img fetchpriority="high" src="https://www.liveagent.sk/wp/urlslab-download/2fa785b6e8e0764090958f586b94e318/Performance-report.svg" alt="Integrácia" class="compact-header__logo-img" urlslab-id="29"> </div> </div> <!-- Thumbnail section end --> </div> <!--Filter section--> <!--Filter section end--> </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Skúste to zdarma</div> <div class="Signup__sidebar__subtitle">Bez zbytočných záväzkov</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Celé meno" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Názov spoločnosti" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Vyberte názov svojej LiveAgent subdomény. 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9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <p>Správa o výkone je prehľad o výkonnosti organizácie, skupiny alebo jednotlivca. Výkonnostné správy sa pravidelne vytvárajú na identifikáciu oblastí zlepšenia v rámci organizácie alebo podnikania.</p> <figure class="wp-block-video aligncenter"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.sk/wp/urlslab-download/f2ce93583c4d8dce39a97e9b31b733b3/LiveAgent_Reports.mp4" urlslab-lazy="yes" urlslab-id="66"></video></figure> <h2 id="h-preo-by-ste-mali-vytvra-pravideln-sprvy-o-vkone">Prečo by ste mali vytvárať pravidelné správy o výkone?</h2> <p>Keď hľadáte spoľahlivý <a href="https://www.liveagent.sk/help-desk-softver/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="sk-SK" onover-preload="1">help desk softvér</a>, vždy by ste mali skontrolovať jeho schopnosti vytvárania správ o výkone. Výkonnostné správy vám môžu pomôcť identifikovať presné oblasti vášho podnikania, ktoré potrebujú zlepšenie. Nájdenie “zaostávajúcich” oblastí, ktoré možno optimalizovať, je vždy skvelé, pretože poskytuje možnosť:</p> <ul class="wp-block-list"><li>Zlepšena výkonov vašich agentov</li><li>Poskytnutia dodatočných školení tým, ktorí to potrebujú</li><li><a href="https://www.liveagent.sk/zlepsite-zakaznicky-servis/" title="Zlepšite svoj zákaznícky servis s LiveAgent! Objavte tipy na udržanie ľudského spojenia, aj keď využívate automatizáciu a chatboty. Naučte sa merať spokojnosť zákazníkov pomocou CSAT, NPS, CES a FRT, poskytujte personalizované služby a ponúkajte viackanálovú podporu. Začnite bezplatnú skúšobnú verziu a posuňte svoje služby na vyššiu úroveň." hreflang="sk-SK" onover-preload="1">Zlepšena spokojnosti zákazníkov</a>, zručností a predaja</li><li>Pridelenia zdrojov</li><li>Posilnenia podporných kanálov</li><li>Hľadania cenovo efektívnych spôsobov, ako riešiť problémy</li></ul> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Agents-ranking.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Agents Ranking.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/87a7d99ca1c68c999ee554a191b52d99/Mockup-Agents-ranking.png.webp 1004w, https://www.liveagent.sk/wp/urlslab-download/76804eb4011eb877d116711d0c447b22/Mockup-Agents-ranking-300x173.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/23b9cf29a77100d571859db0881c6ca8/Mockup-Agents-ranking-768x443.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/637eb8792af403b24ec214279106f4ca/Mockup-Agents-ranking-87x50.png.webp 87w, https://www.liveagent.sk/wp/urlslab-download/b4443d3cd0a98cac96d4b9b150b5c569/Mockup-Agents-ranking-43x25.png.webp 43w, https://www.liveagent.sk/wp/urlslab-download/80c03f8f6eec856f98fa44a4a1f9f8c1/Mockup-Agents-ranking-581x335.png.webp 581w, https://www.liveagent.sk/wp/urlslab-download/e94f01b1c65ae2ad391506ac32ffb88a/Mockup-Agents-ranking-694x400.png.webp 694w, https://www.liveagent.sk/wp/urlslab-download/8591e388c55ac99a6b9339e52280c22a/Mockup-Agents-ranking-185x107.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/fea6d5d432662cea24e481213854e5f3/Mockup-Agents-ranking-110x63.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/a55ae7da554be7784aa2d73d4d914e9a/Mockup-Agents-ranking-485x280.png.webp 485w, https://www.liveagent.sk/wp/urlslab-download/7af9b1506a788120fead63faf81a41e6/Mockup-Agents-ranking-38x22.png.webp 38w, https://www.liveagent.sk/wp/urlslab-download/2a05bb377979709d2eb310e016261c5b/Mockup-Agents-ranking-250x144.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1004px) 100vw, 1004px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/9106b5d707ef8d689c529f9e64541292/Mockup-Agents-ranking.png 1004w, https://www.liveagent.sk/wp/urlslab-download/13559ab492fd35a9512ea062a1a25cb5/Mockup-Agents-ranking-300x173.png 300w, https://www.liveagent.sk/wp/urlslab-download/c48458610f95b8b27dd6b84db525cf2e/Mockup-Agents-ranking-768x443.png 768w, https://www.liveagent.sk/wp/urlslab-download/25b439421b71ab9f7e74a29631a9f3b7/Mockup-Agents-ranking-87x50.png 87w, https://www.liveagent.sk/wp/urlslab-download/92c010bc6cf9675e356122f6ba10450b/Mockup-Agents-ranking-43x25.png 43w, https://www.liveagent.sk/wp/urlslab-download/61aaaaca871bee7f94c7466715ad524b/Mockup-Agents-ranking-581x335.png 581w, https://www.liveagent.sk/wp/urlslab-download/4e43d52a274dd36225cb66d17ecdc1ed/Mockup-Agents-ranking-694x400.png 694w, https://www.liveagent.sk/wp/urlslab-download/9c3b93f3199cda29c2fa328b2a7a4a5f/Mockup-Agents-ranking-185x107.png 185w, https://www.liveagent.sk/wp/urlslab-download/754582fda9f1eb12131b091c1f288252/Mockup-Agents-ranking-110x63.png 110w, https://www.liveagent.sk/wp/urlslab-download/06adcd767913123794de349eb503e007/Mockup-Agents-ranking-485x280.png 485w, https://www.liveagent.sk/wp/urlslab-download/5748d046c868cd49b79547b7a5ae5f35/Mockup-Agents-ranking-38x22.png 38w, https://www.liveagent.sk/wp/urlslab-download/546bf97733b25e865787969b0316a118/Mockup-Agents-ranking-250x144.png 250w" urlslab-lazy="yes" sizes="(max-width: 1004px) 100vw, 1004px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/87a7d99ca1c68c999ee554a191b52d99/Mockup-Agents-ranking.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1004" height="579" alt="Hodnotenie agenta" class="wp-image-201505" data-src="https://www.liveagent.sk/wp/urlslab-download/9106b5d707ef8d689c529f9e64541292/Mockup-Agents-ranking.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure></div> <p>Okrem toho môže správa o výkone ukázať oblasti vásho podnikania, ktorým sa darí. Je to dôležité, pretože:</p> <ul class="wp-block-list"><li>Nebudete musieť prehodnotiť celú svoju obchodnú stratégiu/podporu</li><li>Budete schopní odmeniť nadpriemerné výkony</li><li>Agenti, ktorý dosahuju horších výsledkov sa budú môcť učiť od tých úspešnejších</li></ul> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.liveagent.sk/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent spája <strong>excelentný live chat, tiketovanie a automatizáciu,</strong> čo nám umožňuje <strong>poskytovať výnimočnú podporu našim zákazníkom.</strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, CEO</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.liveagent.sk/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 id="h-o-rob-funkcia-sprva-o-vkone-liveagent">Čo robí funkcia správa o výkone LiveAgent?</h2> <p>Správa o výkone ukazuje výkon vašich agentov. Každá správa obsahuje celkový počet otvorených <a href="https://www.liveagent.ae/momayezat/real-time-chat/" title="قم بتحسين تجربة عملائك من خلال زر دردشة مباشرة بسيط على موقعك الإلكتروني. تحقق من جميع الوظائف والمزايا التي تقدمها الدردشة المباشرة." hreflang="ar" onover-preload="1">rozhovorov</a>, vyriešených žiadostí, volaní a ďalších položiek (viď nižšie). Správy o výkone môžu byť zobrazované vo forme grafov alebo tabuliek a triedené podľa dňa, týždňa, mesiaca, roka alebo dokonca vlastného dátumu.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/03/Performance-report.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Performance Report.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/5c7e71008a23d3bf0ee5ba8162e669b5/Performance-report-1024x67.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/f0afde20f76d012cf0b38978f6ee4ad1/Performance-report-300x20.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/be132b4ecb4480302b3657a414fc25e8/Performance-report-768x50.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/df7838cbb0fd247acc1e33730bf4840b/Performance-report-185x12.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/92f72f5a70355ce4f4861eba1c489042/Performance-report-175x11.png.webp 175w, https://www.liveagent.sk/wp/urlslab-download/42c93890f91e53b2275a5ea0263f3554/Performance-report-960x63.png.webp 960w, https://www.liveagent.sk/wp/urlslab-download/dbd5205bf7ad59ffbc1759273b0f27e6/Performance-report-700x46.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/7e404641aeb035b1759d0e0ed6048033/Performance-report-110x7.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/ad11416db66ac53731c5a01d43f2c46a/Performance-report-485x32.png.webp 485w, https://www.liveagent.sk/wp/urlslab-download/c99b9c7cd3298479ed24709c19a268df/Performance-report-95x6.png.webp 95w, https://www.liveagent.sk/wp/urlslab-download/898587b4c31368440cdbc1eb25e6a7d9/Performance-report-200x13.png.webp 200w, https://www.liveagent.sk/wp/urlslab-download/f184fd551e6ddac45b5ad6d34f5f3d28/Performance-report-250x16.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/9969db0db1dea9ddc236a427013fe4f8/Performance-report-1024x67.png 1024w, https://www.liveagent.sk/wp/urlslab-download/c6a382b48f64bf2877a753baf39976ec/Performance-report-300x20.png 300w, https://www.liveagent.sk/wp/urlslab-download/0831e71245b582f1e4161be35ca3b468/Performance-report-768x50.png 768w, https://www.liveagent.sk/wp/urlslab-download/5f348e3644ebfe077c3f3e3701e5eb88/Performance-report-185x12.png 185w, https://www.liveagent.sk/wp/urlslab-download/54230b6b241daae434c1ad9585c5bca6/Performance-report-175x11.png 175w, https://www.liveagent.sk/wp/urlslab-download/74eb82bc8b365c1762b7841966e6e47c/Performance-report-960x63.png 960w, https://www.liveagent.sk/wp/urlslab-download/4eb93c0e82eeadd2313e7a1e455d7ccf/Performance-report-700x46.png 700w, https://www.liveagent.sk/wp/urlslab-download/e710723c19a434db7e095ab6d17bef54/Performance-report-110x7.png 110w, https://www.liveagent.sk/wp/urlslab-download/639fd8feb58d837e17f952be759c089b/Performance-report-485x32.png 485w, https://www.liveagent.sk/wp/urlslab-download/503800a2ccfb0bba9fb85acd9a6f2bdb/Performance-report-95x6.png 95w, https://www.liveagent.sk/wp/urlslab-download/da8a776e9c65293bd21f1d6380542602/Performance-report-200x13.png 200w, https://www.liveagent.sk/wp/urlslab-download/675851b91ea6b2ccdd61434897979163/Performance-report-250x16.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/5c7e71008a23d3bf0ee5ba8162e669b5/Performance-report-1024x67.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="67" alt="" class="wp-image-204805" data-src="https://www.liveagent.sk/wp/urlslab-download/9969db0db1dea9ddc236a427013fe4f8/Performance-report-1024x67.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure></div> <p>Zistite, kto je najvýkonnejší, kto preferuje odpovedať na e-maily namiesto živých chatov a kto dosahuje konzistentné výsledky v čase.</p> <h2 class="wp-block-heading" id="h-performance-report-display-options">Možnosti zobrazenia správy o výkone</h2> <p>Môžete filtrovať výsledky správy podľa:</p> <ul class="wp-block-list"><li>Času</li><li>Oddelenia</li><li>Agenta</li><li>Značky</li></ul> <div class="wp-block-image no-borders"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-1.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/bd47585d715471d2631cfa4422bcd050/Performance-report-1.png.webp 1182w, https://www.liveagent.sk/wp/urlslab-download/56e6d46bc04c847d252fc32256aaed4c/Performance-report-1-300x211.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/bd85b31ab02929c2df55ae04038284d4/Performance-report-1-1024x721.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/b39eb5b703446e0c041ad98d145fc73c/Performance-report-1-768x541.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/8a7fd9bacd7cf02cf92d2fbbe680226d/Performance-report-1-71x50.png.webp 71w, https://www.liveagent.sk/wp/urlslab-download/402aa8d27078e30f8a787a5b1962f011/Performance-report-1-36x25.png.webp 36w, https://www.liveagent.sk/wp/urlslab-download/d4f72faf32bb2b813ce50a4731c63d10/Performance-report-1-476x335.png.webp 476w, https://www.liveagent.sk/wp/urlslab-download/61203fcdbcdfe424e39c3784527e40a6/Performance-report-1-568x400.png.webp 568w, https://www.liveagent.sk/wp/urlslab-download/321d6d2809b1b73f2d985a88092f8b49/Performance-report-1-185x130.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/7277dc520d306a42e95496859182b4f1/Performance-report-1-110x77.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/43045b6a19c066aecef5293856e50fac/Performance-report-1-485x341.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1182px) 100vw, 1182px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/3f3086dce3288ae6433e1ba3b85066fa/Performance-report-1.png 1182w, https://www.liveagent.sk/wp/urlslab-download/761e4d4f6089e896f456348301dc98bf/Performance-report-1-300x211.png 300w, https://www.liveagent.sk/wp/urlslab-download/77bfe50236f5e64d2bd42c970f3e8218/Performance-report-1-1024x721.png 1024w, https://www.liveagent.sk/wp/urlslab-download/eb43b462b7a42dd372f3b1cae0ad8d7a/Performance-report-1-768x541.png 768w, https://www.liveagent.sk/wp/urlslab-download/43056d56b9d5e3fe1f0beb5d76899765/Performance-report-1-71x50.png 71w, https://www.liveagent.sk/wp/urlslab-download/109d0f89e248a69c279c20738ee79c8d/Performance-report-1-36x25.png 36w, https://www.liveagent.sk/wp/urlslab-download/7263158b2ae075a3331ec4a84cab968c/Performance-report-1-476x335.png 476w, https://www.liveagent.sk/wp/urlslab-download/b2521d3a7d0c38ab9fb07b3313d0b9a4/Performance-report-1-568x400.png 568w, https://www.liveagent.sk/wp/urlslab-download/8a89c6e1be0019dadb8965ea4a388a8d/Performance-report-1-185x130.png 185w, https://www.liveagent.sk/wp/urlslab-download/19666dcd7c78cb86a3fc6144462e11ce/Performance-report-1-110x77.png 110w, https://www.liveagent.sk/wp/urlslab-download/f78101463a9316acdd8d7d800ef991b6/Performance-report-1-485x341.png 485w" urlslab-lazy="yes" sizes="(max-width: 1182px) 100vw, 1182px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/bd47585d715471d2631cfa4422bcd050/Performance-report-1.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1182" height="832" alt="Performance-report-1" class="wp-image-139811" data-src="https://www.liveagent.sk/wp/urlslab-download/3f3086dce3288ae6433e1ba3b85066fa/Performance-report-1.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a><figcaption>Správa o výkone</figcaption></figure></div> <p>Každá správa o výkone môže byť tiež upravená na zobrazenie ďalších údajov, vrátane:</p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-462cd601-33f6-4967-9c9b-67021cc3d19f"><li>Dátum</li><li>Odpovede</li><li>Priemerný čas novej odpovede</li><li>Priemerný čas otvorenej odpovede.</li><li>Hovory</li><li>Odchádzajúce hovory</li><li>Zmeškané hovory</li><li>Hovorové minúty</li><li>Chatové správy</li><li>Chaty</li><li>Zmeškané chaty.</li><li>Priemerný čas prevzatia chatu</li></ul> <p></p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-3cf39a6d-f073-41c0-a7f8-2782771767c8"><li>Priemerný čas chatu</li><li>Neohodnotené</li><li>Neohodnotené %</li><li>Pozitívne hodnotenia</li><li>Pozitívne hodnotenie %</li><li>Negatívne hodnotenia</li><li>Negatívne hodnotenie %</li><li>Prichádzajúce správy</li><li>Prichádzajúce hovory</li><li>Dokončené hovory</li><li>Prichádzajúce chaty</li><li>Dokončené chaty.</li></ul> </div> </div> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Stand out from your competitors with a strong customer service culture​</p> <p class="BlockDiscover__text">Handle all customer inquiries from one interface. Start improving your customer service with a free 14-day trial today!</p> <div class="BlockDiscover__buttons"> <a href="/skusobna-verzia/" class="Button Button--knockout" title="Viac než 35.000 spoločností po celom svete používa softvér LiveAgent pre poskytovanie lepšieho zákazníckeho servisu. Registrácia vám zaberie menej než 60 sekúnd. Na začiatok nevyžadujeme kreditné karty." hreflang="sk-SK" onover-preload="1"> <span>Start free trial</span> </a> Zarezervujte si prehliadku softvéru cez telefonát </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-choosing-how-data-is-presented-in-performance-reports">Výber spôsobu zobrazenia dát v správe o výkone</h2> <p>LiveAgent môže zobraziť všetky vyššie uvedené údaje v rôznych formátoch, vrátane plošných grafov, čiarových grafov, stĺpcových grafov a koláčových diagramov. Okrem toho je možné všetky údaje exportovať do súborov CSV, čo uľahčuje ich zdieľanie s ostatnými.</p> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-area-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Area Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/2c6aead634d30930b0182b486592040d/Performance-report-area-chart-LiveAgent.png.webp 1692w, https://www.liveagent.sk/wp/urlslab-download/8cec606180a11da0356616ca1705c688/Performance-report-area-chart-LiveAgent-300x130.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/af56eb81a89d7d0a917702f10e72aad7/Performance-report-area-chart-LiveAgent-1024x445.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/6ee8e2ba0f752b96d47488ef1fd69e28/Performance-report-area-chart-LiveAgent-768x334.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/4f62a8bb53c866d80da3979dcf66cf74/Performance-report-area-chart-LiveAgent-115x50.png.webp 115w, https://www.liveagent.sk/wp/urlslab-download/23856b692b99ea7fe546e77cf938ff11/Performance-report-area-chart-LiveAgent-57x25.png.webp 57w, https://www.liveagent.sk/wp/urlslab-download/73edbfc38d67949ee9a22a59b97cd0c7/Performance-report-area-chart-LiveAgent-770x335.png.webp 770w, https://www.liveagent.sk/wp/urlslab-download/ea8eb7dc5f4d75acf33f7e89f93417d2/Performance-report-area-chart-LiveAgent-700x304.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/1c7d6632d0465532d219b7e420208aaa/Performance-report-area-chart-LiveAgent-185x80.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/25dc963befe03c6f0f0e324c4c0a368e/Performance-report-area-chart-LiveAgent-110x48.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/a3550888750c73a0bb7f8f11df2bf0de/Performance-report-area-chart-LiveAgent-485x211.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1692px) 100vw, 1692px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/d226763f43350650dffae9de50bc2632/Performance-report-area-chart-LiveAgent.png 1692w, https://www.liveagent.sk/wp/urlslab-download/25548dc674d5743b9e8d8f83f0cbd714/Performance-report-area-chart-LiveAgent-300x130.png 300w, https://www.liveagent.sk/wp/urlslab-download/0b60a0f25a8ee87efe13e1319b15d8df/Performance-report-area-chart-LiveAgent-1024x445.png 1024w, https://www.liveagent.sk/wp/urlslab-download/f71da4944f41b17509fe86ce6a9639fe/Performance-report-area-chart-LiveAgent-768x334.png 768w, https://www.liveagent.sk/wp/urlslab-download/8df9227259fe146eecf547d6c3820f09/Performance-report-area-chart-LiveAgent-115x50.png 115w, https://www.liveagent.sk/wp/urlslab-download/ba0df707d6cdbcaeff282dfbd8d142bf/Performance-report-area-chart-LiveAgent-57x25.png 57w, https://www.liveagent.sk/wp/urlslab-download/6db506b221f870cdf910b938f36b9db2/Performance-report-area-chart-LiveAgent-770x335.png 770w, https://www.liveagent.sk/wp/urlslab-download/bd86f3b317726a78710aa43f063507a8/Performance-report-area-chart-LiveAgent-700x304.png 700w, https://www.liveagent.sk/wp/urlslab-download/c603789d175cc44328c6af28e1fd28c4/Performance-report-area-chart-LiveAgent-185x80.png 185w, https://www.liveagent.sk/wp/urlslab-download/6d9e408cf09da130db1c1e14b8354b70/Performance-report-area-chart-LiveAgent-110x48.png 110w, https://www.liveagent.sk/wp/urlslab-download/cb79fbb4387617bf38a777f45e6049da/Performance-report-area-chart-LiveAgent-485x211.png 485w" urlslab-lazy="yes" sizes="(max-width: 1692px) 100vw, 1692px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/2c6aead634d30930b0182b486592040d/Performance-report-area-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1692" height="736" data-id="140086" alt="Performance-report-area-chart-LiveAgent" class="wp-image-140086" data-src="https://www.liveagent.sk/wp/urlslab-download/d226763f43350650dffae9de50bc2632/Performance-report-area-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a><figcaption>Plošný graf</figcaption></figure> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-line-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Line Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/0ca29274e797e0faa418662147c30d21/Performance-report-line-chart-LiveAgent.png.webp 1688w, https://www.liveagent.sk/wp/urlslab-download/0c2573e8da8eb5cbaf833772253b1e35/Performance-report-line-chart-LiveAgent-300x128.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/578ecbbfd9b0f72ab80d9ae11bb19281/Performance-report-line-chart-LiveAgent-1024x437.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/f9e394970dd4443f384bc937d2db5a15/Performance-report-line-chart-LiveAgent-768x328.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/629370fdd01cf52dbf2b4016ac244851/Performance-report-line-chart-LiveAgent-117x50.png.webp 117w, https://www.liveagent.sk/wp/urlslab-download/39754e762d2d266ab10d53bcf618534a/Performance-report-line-chart-LiveAgent-59x25.png.webp 59w, https://www.liveagent.sk/wp/urlslab-download/6a7a4b2a4fe0cf057cce85f7b2684d74/Performance-report-line-chart-LiveAgent-785x335.png.webp 785w, https://www.liveagent.sk/wp/urlslab-download/85f414b2e9a7ff1261138f4e0c8ab9bf/Performance-report-line-chart-LiveAgent-700x299.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/bda521cf393a84653f465c2b49781060/Performance-report-line-chart-LiveAgent-185x79.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/51a4438a7d10fe218f94dc617d01e8d3/Performance-report-line-chart-LiveAgent-110x47.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/def4f1cdc5edf7b6f987a1ba7f322905/Performance-report-line-chart-LiveAgent-485x207.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1688px) 100vw, 1688px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/8f73436e1ab97fec4f1737361a22fce5/Performance-report-line-chart-LiveAgent.png 1688w, https://www.liveagent.sk/wp/urlslab-download/646eedf85ef52ef09b72a2741b3b89dd/Performance-report-line-chart-LiveAgent-300x128.png 300w, https://www.liveagent.sk/wp/urlslab-download/672095850a492bb6cd5a8611ccedd8ed/Performance-report-line-chart-LiveAgent-1024x437.png 1024w, https://www.liveagent.sk/wp/urlslab-download/652528f86ab23782cb069918db3f7cb2/Performance-report-line-chart-LiveAgent-768x328.png 768w, https://www.liveagent.sk/wp/urlslab-download/0a53bf582d63a27eead0e0c6d5bdef9d/Performance-report-line-chart-LiveAgent-117x50.png 117w, https://www.liveagent.sk/wp/urlslab-download/450739cbf1c38583b03e7da48e44f32e/Performance-report-line-chart-LiveAgent-59x25.png 59w, https://www.liveagent.sk/wp/urlslab-download/dcd93fe00651dae4161a4245f00980a4/Performance-report-line-chart-LiveAgent-785x335.png 785w, https://www.liveagent.sk/wp/urlslab-download/304583d015c7735854c2378a895d59d3/Performance-report-line-chart-LiveAgent-700x299.png 700w, https://www.liveagent.sk/wp/urlslab-download/a1bbeb8a947e3ce8b56b427b09e41973/Performance-report-line-chart-LiveAgent-185x79.png 185w, https://www.liveagent.sk/wp/urlslab-download/14b65bf73231f7342d740551eca0a355/Performance-report-line-chart-LiveAgent-110x47.png 110w, https://www.liveagent.sk/wp/urlslab-download/aedaa27961bf50e7374ee08f88beacd5/Performance-report-line-chart-LiveAgent-485x207.png 485w" urlslab-lazy="yes" sizes="(max-width: 1688px) 100vw, 1688px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/0ca29274e797e0faa418662147c30d21/Performance-report-line-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1688" height="720" data-id="140098" alt="Performance-report-line-chart-LiveAgent" class="wp-image-140098" data-src="https://www.liveagent.sk/wp/urlslab-download/8f73436e1ab97fec4f1737361a22fce5/Performance-report-line-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a><figcaption>Čiarový graf.</figcaption></figure> </figure> <figure class="wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex"> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-bar-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Bar Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/4655807053b4d4721dc2cbdc7111ebbd/Performance-report-bar-chart-LiveAgent.png.webp 1700w, https://www.liveagent.sk/wp/urlslab-download/f86cc710e13bf9183485d8afcadf5d3d/Performance-report-bar-chart-LiveAgent-300x139.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/c079cfb1f31cf64769a1e88a5ffd3ec9/Performance-report-bar-chart-LiveAgent-1024x475.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/3a40efda59340140c203a313f1af5908/Performance-report-bar-chart-LiveAgent-768x356.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/a853c39327cdeef78d71faa1f5891640/Performance-report-bar-chart-LiveAgent-108x50.png.webp 108w, https://www.liveagent.sk/wp/urlslab-download/ecacf871a68763e781862927286e6313/Performance-report-bar-chart-LiveAgent-54x25.png.webp 54w, https://www.liveagent.sk/wp/urlslab-download/9d01bb8ad84542fbd3d69ef22ac8ae2d/Performance-report-bar-chart-LiveAgent-723x335.png.webp 723w, https://www.liveagent.sk/wp/urlslab-download/08a88520446fb293eaa0206350c663d1/Performance-report-bar-chart-LiveAgent-700x324.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/d554777e80c7f9c20ef0bc7d4976d423/Performance-report-bar-chart-LiveAgent-185x86.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/ceca43b9032f40ed6281c8a15291f235/Performance-report-bar-chart-LiveAgent-110x51.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/bc6c3f39aaac084787ab2ace58b4f4e8/Performance-report-bar-chart-LiveAgent-485x225.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1700px) 100vw, 1700px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/72d7c1908c8673bb4bc6f311e641bcf0/Performance-report-bar-chart-LiveAgent.png 1700w, https://www.liveagent.sk/wp/urlslab-download/565ed66966ee5e9c61f3fe7355436f03/Performance-report-bar-chart-LiveAgent-300x139.png 300w, https://www.liveagent.sk/wp/urlslab-download/c58eff30e877d854beaec684cde67efb/Performance-report-bar-chart-LiveAgent-1024x475.png 1024w, https://www.liveagent.sk/wp/urlslab-download/69fc4dbfbe00f2a65beba7eb183af8b5/Performance-report-bar-chart-LiveAgent-768x356.png 768w, https://www.liveagent.sk/wp/urlslab-download/c7a09a5f7aff4abe3cc88810ea02b652/Performance-report-bar-chart-LiveAgent-108x50.png 108w, https://www.liveagent.sk/wp/urlslab-download/b8f029ea8c3a3755eaf02c13f1d35f52/Performance-report-bar-chart-LiveAgent-54x25.png 54w, https://www.liveagent.sk/wp/urlslab-download/1a756622e213ff9298fb19dcbd307c52/Performance-report-bar-chart-LiveAgent-723x335.png 723w, https://www.liveagent.sk/wp/urlslab-download/e0cc3374939d34abe8a81bdfc6f770fc/Performance-report-bar-chart-LiveAgent-700x324.png 700w, https://www.liveagent.sk/wp/urlslab-download/374e0e9b675b9b122f70a4fdee218c89/Performance-report-bar-chart-LiveAgent-185x86.png 185w, https://www.liveagent.sk/wp/urlslab-download/2d4ec845bd12d5e0d800cf3524bd4a7f/Performance-report-bar-chart-LiveAgent-110x51.png 110w, https://www.liveagent.sk/wp/urlslab-download/a4cef5a6c2e72882f0b92e2c90abbccd/Performance-report-bar-chart-LiveAgent-485x225.png 485w" urlslab-lazy="yes" sizes="(max-width: 1700px) 100vw, 1700px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/4655807053b4d4721dc2cbdc7111ebbd/Performance-report-bar-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1700" height="788" data-id="140110" alt="Performance-report-bar-chart-LiveAgent" class="wp-image-140110" data-src="https://www.liveagent.sk/wp/urlslab-download/72d7c1908c8673bb4bc6f311e641bcf0/Performance-report-bar-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption>Stĺpcový graf</figcaption></figure> <figure class="wp-block-image size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Performance-report-pie-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Performance Report Pie Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/54b8956d61bfc9352303a5cbffbe468c/Performance-report-pie-chart-LiveAgent.png.webp 1672w, https://www.liveagent.sk/wp/urlslab-download/32a8da4e3cbfc7c6a9965970e27699bc/Performance-report-pie-chart-LiveAgent-300x130.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/bd8db36f69deeefa73502f90824abf3f/Performance-report-pie-chart-LiveAgent-1024x442.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/8488e5cc7960f6309d80821d05c04c59/Performance-report-pie-chart-LiveAgent-768x332.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/cfc214cb2b3c830044590865df827ff0/Performance-report-pie-chart-LiveAgent-116x50.png.webp 116w, https://www.liveagent.sk/wp/urlslab-download/8eb9f3756035f0a95ee44fd911ef88b9/Performance-report-pie-chart-LiveAgent-58x25.png.webp 58w, https://www.liveagent.sk/wp/urlslab-download/67010ab26448ceb5e49592a943808be8/Performance-report-pie-chart-LiveAgent-776x335.png.webp 776w, https://www.liveagent.sk/wp/urlslab-download/d5f13906457e62e3c8267ae628222097/Performance-report-pie-chart-LiveAgent-700x302.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/7804ae1dc270904be1104ed4eaa721b8/Performance-report-pie-chart-LiveAgent-185x80.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/b96d077a90a847de4f59022877f1de42/Performance-report-pie-chart-LiveAgent-110x48.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/fa1db66c4bf5b10a2c0ceb7adc940871/Performance-report-pie-chart-LiveAgent-485x209.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1672px) 100vw, 1672px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/5052f6be31a0aaa218db6fe2ca77a248/Performance-report-pie-chart-LiveAgent.png 1672w, https://www.liveagent.sk/wp/urlslab-download/a829160c62530ba57144d250b22c80cd/Performance-report-pie-chart-LiveAgent-300x130.png 300w, https://www.liveagent.sk/wp/urlslab-download/15acd5334e17edf673ef91216c782be1/Performance-report-pie-chart-LiveAgent-1024x442.png 1024w, https://www.liveagent.sk/wp/urlslab-download/6e56a33de77cc552dba33efeae0d51e9/Performance-report-pie-chart-LiveAgent-768x332.png 768w, https://www.liveagent.sk/wp/urlslab-download/322024a78025c8d21582046065a30916/Performance-report-pie-chart-LiveAgent-116x50.png 116w, https://www.liveagent.sk/wp/urlslab-download/056b71333858eea9f790aac162de8a32/Performance-report-pie-chart-LiveAgent-58x25.png 58w, https://www.liveagent.sk/wp/urlslab-download/c6da37b716fb8787d07237a7a0d27bcd/Performance-report-pie-chart-LiveAgent-776x335.png 776w, https://www.liveagent.sk/wp/urlslab-download/c40dbb773191d39e65051c6f4c9002b7/Performance-report-pie-chart-LiveAgent-700x302.png 700w, https://www.liveagent.sk/wp/urlslab-download/63833a71eeffacb39217e2701b86ad94/Performance-report-pie-chart-LiveAgent-185x80.png 185w, https://www.liveagent.sk/wp/urlslab-download/930e8088f36eb5dbfe0be6252eeff142/Performance-report-pie-chart-LiveAgent-110x48.png 110w, https://www.liveagent.sk/wp/urlslab-download/3d3f97538a436664ba92d04ad4d29346/Performance-report-pie-chart-LiveAgent-485x209.png 485w" urlslab-lazy="yes" sizes="(max-width: 1672px) 100vw, 1672px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/54b8956d61bfc9352303a5cbffbe468c/Performance-report-pie-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1672" height="722" data-id="140122" alt="Performance-report-pie-chart-LiveAgent" class="wp-image-140122" data-src="https://www.liveagent.sk/wp/urlslab-download/5052f6be31a0aaa218db6fe2ca77a248/Performance-report-pie-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption>Koláčový graf</figcaption></figure> </figure> <h2 class="wp-block-heading" id="h-how-to-find-performance-reports-in-liveagent">Ako nájsť správy o výkone v LiveAgente.</h2> <p>Správy o výkone sú viditeľné iba pre administrátorov. Ak máte administrátorskú rolu, správy o výkone môžete nájsť kliknutím na položku Prehľady (ikona kruhu), ktorá je v ľavom menu (priamo medzi položkami Hovory a Zákazníci), a výberom správ o výkone zo zoznamu prehľadov.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/10/Screenshot-2021-03-23-at-11.46.16.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Screenshot 2021 03 23 At 11.46.16.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/c0ef0abb580ee327e7d9d5d4524b0081/Screenshot-2021-03-23-at-11.46.16-1024x557.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/83d56e37c8bdf6ee2c0208ca4c139144/Screenshot-2021-03-23-at-11.46.16-300x163.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/dad8aa1023fd950c3f008d7cbe8aa038/Screenshot-2021-03-23-at-11.46.16-768x418.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/a9643e0cb2e6c432ab7ecff33675081b/Screenshot-2021-03-23-at-11.46.16-92x50.png.webp 92w, https://www.liveagent.sk/wp/urlslab-download/d712f14f24b809c7af7cbd885f20dcfb/Screenshot-2021-03-23-at-11.46.16-46x25.png.webp 46w, https://www.liveagent.sk/wp/urlslab-download/730f5dacca649edeb098b7cad2d98389/Screenshot-2021-03-23-at-11.46.16-615x335.png.webp 615w, https://www.liveagent.sk/wp/urlslab-download/27025883a260da2be59ea7cd90de12e9/Screenshot-2021-03-23-at-11.46.16-700x381.png.webp 700w, https://www.liveagent.sk/wp/urlslab-download/0ad16a24958f27c43bf064dedfa43330/Screenshot-2021-03-23-at-11.46.16-185x101.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/8611154b920554a3e81e6f02353883f8/Screenshot-2021-03-23-at-11.46.16-110x60.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/b63fcb450868816cba097a4e5c7ff387/Screenshot-2021-03-23-at-11.46.16-485x264.png.webp 485w, https://www.liveagent.sk/wp/urlslab-download/efaf1ffb99872ad7936bb6b5501eb4ca/Screenshot-2021-03-23-at-11.46.16-40x22.png.webp 40w, https://www.liveagent.sk/wp/urlslab-download/fa7099a968cedea93e1240ebbf93779c/Screenshot-2021-03-23-at-11.46.16-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/6d9072f1d3fc3f84228f4157322f8db2/Screenshot-2021-03-23-at-11.46.16-1024x557.png 1024w, https://www.liveagent.sk/wp/urlslab-download/104b70282fe7914d1647c3f75ec6946d/Screenshot-2021-03-23-at-11.46.16-300x163.png 300w, https://www.liveagent.sk/wp/urlslab-download/bce851fd31e7ec5173db6b1db167bf8d/Screenshot-2021-03-23-at-11.46.16-768x418.png 768w, https://www.liveagent.sk/wp/urlslab-download/78310fb2157dd57a84f7b19932fa4029/Screenshot-2021-03-23-at-11.46.16-92x50.png 92w, https://www.liveagent.sk/wp/urlslab-download/c8d60488a1ab4ecb8e236954fa0368ab/Screenshot-2021-03-23-at-11.46.16-46x25.png 46w, https://www.liveagent.sk/wp/urlslab-download/7128579119b45676ce4e5a003481a040/Screenshot-2021-03-23-at-11.46.16-615x335.png 615w, https://www.liveagent.sk/wp/urlslab-download/3c764353988046900e0a3b75b686c6ea/Screenshot-2021-03-23-at-11.46.16-700x381.png 700w, https://www.liveagent.sk/wp/urlslab-download/5a5ffa7866422d23a23bc19b324e37c3/Screenshot-2021-03-23-at-11.46.16-185x101.png 185w, https://www.liveagent.sk/wp/urlslab-download/88896999b1317f47d177eddbe9782e0d/Screenshot-2021-03-23-at-11.46.16-110x60.png 110w, https://www.liveagent.sk/wp/urlslab-download/590958993109d150d35909c1c54e179f/Screenshot-2021-03-23-at-11.46.16-485x264.png 485w, https://www.liveagent.sk/wp/urlslab-download/3dbc311f44af3b43a79ddb1cef9a048a/Screenshot-2021-03-23-at-11.46.16-40x22.png 40w, https://www.liveagent.sk/wp/urlslab-download/3dfc9840bfaf4c9bb8498a637d5b8e77/Screenshot-2021-03-23-at-11.46.16-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/c0ef0abb580ee327e7d9d5d4524b0081/Screenshot-2021-03-23-at-11.46.16-1024x557.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="557" alt="" class="wp-image-204819" data-src="https://www.liveagent.sk/wp/urlslab-download/6d9072f1d3fc3f84228f4157322f8db2/Screenshot-2021-03-23-at-11.46.16-1024x557.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure></div> <p>Všimnite si, že agenti môžu vidieť svoju osobnú štatistiku/správy o výkone po prihlásení do LiveAgenta.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/03/Personal-stats.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Personal Stats.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/0ec2a16db86a7e5606487a00c7843dc7/Personal-stats-1024x647.png.webp 1024w, https://www.liveagent.sk/wp/urlslab-download/82213b1f392f54bbd96e24a72cd6bbbe/Personal-stats-300x189.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/2e13f18ab8a89dc85ea79b2c58a692db/Personal-stats-768x485.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/0b2f65cdf040fe71e684f6d004322a26/Personal-stats-79x50.png.webp 79w, https://www.liveagent.sk/wp/urlslab-download/119c60ba59155ad9dcdfaf9dbd7b7df6/Personal-stats-40x25.png.webp 40w, https://www.liveagent.sk/wp/urlslab-download/a0ca665d4e1bcf8da2eb353131716859/Personal-stats-530x335.png.webp 530w, https://www.liveagent.sk/wp/urlslab-download/d336f953c3f3db1ccd7aa92cf327e090/Personal-stats-633x400.png.webp 633w, https://www.liveagent.sk/wp/urlslab-download/9018e4ec2911f1c4fe93ec91d121cfcc/Personal-stats-185x117.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/d033f0d119cecf0f13327c9de0515ef6/Personal-stats-110x69.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/b8cefdc45099381c3e35e21f90130631/Personal-stats-485x306.png.webp 485w, https://www.liveagent.sk/wp/urlslab-download/88340b31a5a9b7449b5aafe20b44d1ec/Personal-stats-35x22.png.webp 35w, https://www.liveagent.sk/wp/urlslab-download/effd5d8a4ecda0c6d19d91a59439a442/Personal-stats-250x158.png.webp 250w, https://www.liveagent.sk/wp/urlslab-download/6684a68feb9ce48eb2ab794f44fa3bd4/Personal-stats.png.webp 1542w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/ce3b49800336ad51f6ae55d793d53236/Personal-stats-1024x647.png 1024w, https://www.liveagent.sk/wp/urlslab-download/fde28df6e518e6fabfe7accaf2894229/Personal-stats-300x189.png 300w, https://www.liveagent.sk/wp/urlslab-download/5e3ab769e68f95d2a414ff77ac6473f3/Personal-stats-768x485.png 768w, https://www.liveagent.sk/wp/urlslab-download/0eeb5e2efea03e5d04633ae2c5da647c/Personal-stats-79x50.png 79w, https://www.liveagent.sk/wp/urlslab-download/0be25879e1c9618a18f0ca3d1e99cfb1/Personal-stats-40x25.png 40w, https://www.liveagent.sk/wp/urlslab-download/9f4d972583364fd6cffe3def10096c90/Personal-stats-530x335.png 530w, https://www.liveagent.sk/wp/urlslab-download/7533d7204a5e37cb71d1dc6a302f5b50/Personal-stats-633x400.png 633w, https://www.liveagent.sk/wp/urlslab-download/286e5755f2cf366a69db7ff04f1fadd6/Personal-stats-185x117.png 185w, https://www.liveagent.sk/wp/urlslab-download/e2966611744ec8225b6c27008a4fa810/Personal-stats-110x69.png 110w, https://www.liveagent.sk/wp/urlslab-download/b6895898a2dcf9cac95fe3f8c4346617/Personal-stats-485x306.png 485w, https://www.liveagent.sk/wp/urlslab-download/ba26b867597bef019dbe193dab03bf36/Personal-stats-35x22.png 35w, https://www.liveagent.sk/wp/urlslab-download/35d43b1c9b659d25947ce893183c8434/Personal-stats-250x158.png 250w, https://www.liveagent.sk/wp/urlslab-download/e38fbb1f0ff3a3bbecb61ba7fb2a8b52/Personal-stats.png 1542w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/0ec2a16db86a7e5606487a00c7843dc7/Personal-stats-1024x647.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="647" alt="" class="wp-image-204789" data-src="https://www.liveagent.sk/wp/urlslab-download/ce3b49800336ad51f6ae55d793d53236/Personal-stats-1024x647.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption>Osobné štatistiky agentov viditeľné mimo správ o výkone</figcaption></figure></div> <h2 class="wp-block-heading" id="h-using-performance-reports-with-api">Použitie správ o výkone s rozhraním API</h2> <p>Použite <a href="https://support.liveagent.com/840770-Complete-API-reference?r=1" urlslab_href_old="http://support.ladesk.com/840770-Kompletn%C3%A1-API-referencia#4720451f26b6b7459e647c5c1077477a" title="Explore the comprehensive LiveAgent API reference, providing detailed information on data fields, return messages, error formats, and API v1 documentation. Access resources to manage agents, applications, companies, conversations, customers, departments, files, knowledgebase, and online status. Discover robust reporting tools for performance, tags, tickets, and chats. Unleash the full potential of LiveAgent's API to enhance your support operations and streamline workflows. Visit now to unlock powerful integrations!" hreflang="en-US">LiveAgent REST API</a>, aby ste spravovali hodnoty hovorov v správach o výkone.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-API.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup API.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 948w, https://www.liveagent.sk/wp/urlslab-download/094ce4205f67d683658a1a21ec264c55/Mockup-API-300x200.png.webp 300w, https://www.liveagent.sk/wp/urlslab-download/80eb6db8354382e5db1deb517b5422f4/Mockup-API-768x511.png.webp 768w, https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 75w, https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 38w, https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 503w, https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 601w, https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 185w, https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 110w, https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 485w, https://www.liveagent.sk/wp/urlslab-download/1b30ad37ad6c3582b8d66d1cc12603fc/Mockup-API-33x22.png.webp 33w, https://www.liveagent.sk/wp/urlslab-download/cd7e8a075b6a0424086e932f027b54cb/Mockup-API-250x166.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px" type="image/webp"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 948w, https://www.liveagent.sk/wp/urlslab-download/9e6555570373ece1ce01896d89143ed5/Mockup-API-300x200.png 300w, https://www.liveagent.sk/wp/urlslab-download/0d28fc0999e4e5b33167f32b393f1448/Mockup-API-768x511.png 768w, https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 75w, https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 38w, https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 503w, https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 601w, https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 185w, https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 110w, https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 485w, https://www.liveagent.sk/wp/urlslab-download/9e104a43cd5d441b8cb23eb5731aa934/Mockup-API-33x22.png 33w, https://www.liveagent.sk/wp/urlslab-download/4eb78e7737bfe74e4f8ebd1d64251aa7/Mockup-API-250x166.png 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px"></source><source data-srcset="https://www.liveagent.sk/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="948" height="631" alt="API" class="wp-image-201324" data-src="https://www.liveagent.sk/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure></div> <h2 id="h-zdroje-bzy-znalost">Zdroje bázy znalostí.</h2> <p>Ak chcete zistiť viac o rôznych typoch správ, ktoré sú k dispozícii v našom analytickom paneli, prečítajte si prosím naše články v báze znalostí:</p> <ul class="wp-block-list"><li><a href="https://support.liveagent.com/428678-Analytics-overview-report?r=1" urlslab_href_old="https://support.liveagent.com/428678-Analytics-overview-report/" title="This article describes the table at the top of this report, the rest of the values in the graphs are described in the Performance report." hreflang="en-US">Analytický prehľad</a></li><li><a href="https://support.liveagent.com/030695-Availability-reports?r=1" urlslab_href_old="https://support.liveagent.com/030695-Availability-reports/" title="Analyze agent availability with detailed chat and call reports, filter by department, and optimize your support team’s performance!" hreflang="en-US">Správy o dostupnosti</a></li><li><a href="https://support.liveagent.com/119016-Time-tracking" title="Track agent performance effortlessly with LiveAgent's time tracking. Automate or manually report time for customer support tasks." hreflang="en-US">Sledovanie času</a></li><li><a href="https://support.liveagent.com/750176-Agent-Report?r=1" urlslab_href_old="https://support.liveagent.com/750176-Agent-Report/" title="Track agent performance with LiveAgent's Agent Report: monitor work time, chat stats, and customer satisfaction effortlessly." hreflang="en-US">Reporty agentov</a></li><li><a href="https://support.liveagent.com/231523-SLA-log-Overview?r=1" urlslab_href_old="https://support.liveagent.com/231523-SLA-log" title="Discover the comprehensive guide to SLA logs in LiveAgent, detailing how SLA times are recorded and managed for tickets, chats, and calls. Learn about key SLA log components like requester, ticket ID, department, agent, and SLA status. Understand specific SLA types, including First answer, Next answer, First assign, and First resolve for tickets, as well as Chat and Call answer times. Access these insights to optimize your customer support efficiency. Visit now for detailed insights!" hreflang="en-US">SLA záznamy</a></li></ul> <h2 id="h-ste-pripraven-objavi-viac-o-svojom-podnikan">Ste pripravení objaviť viac o svojom podnikaní?</h2> <p>Zlepšite svoj výkon podpory, predajov a spokojnosti zákazníkov už dnes <a href="https://www.liveagent.sk/skusobna-verzia/" title="Viac než 35.000 spoločností po celom svete používa softvér LiveAgent pre poskytovanie lepšieho zákazníckeho servisu. Registrácia vám zaberie menej než 60 sekúnd. Na začiatok nevyžadujeme kreditné karty." hreflang="sk-SK" onover-preload="1">s našou bezplatnou 14-dňovou skúšobnou verziou</a>. Nie je potrebná platobná karta.</p> <div class="Gutenberg"> <section class="ShortTrial Block Block--background"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div> <div class="elementor-widget-heading"> <div class="elementor-widget-container"> <h2 id="h-vyskusajte-liveagent-este-dnes">Vyskúšajte LiveAgent ešte dnes​</h2> </div> </div> <div class="elementor-widget-text-editor"> <div class="elementor-text-editor"> <p>Ponúkame služby prenosu dát z väčšiny najpopulárnejších help desk softvérov.</p> </div> </div> </div> <div class="elementor-column elementor-inner-column"> <div class="ShortTrial__form"> <div class="Newsletter__form"> <form action="https://www.liveagent.sk/skusobna-verzia/" method="post"> <input type="email" value="" placeholder="Váš pracovný email" name="mail" class="Input" required=""> <button type="submit" name="subscribe" class="Button Button--full"> <span>Registrácia</span> </button> </form> </div> <div class="Portals__text__details"> <div class="Portals__text__details__stars"> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.sk/app/themes/liveagent/assets/images/icon_star_black.svg"></span> </div> <p>Viac než 3.000 recenzií <a href="/ocenenia/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Začnite 14-dňovú skúšobnú verziu zdarma a neskôr prejdite na jeden z platených plánov začínajúcich na 15$ / mesiac" hreflang="sk-SK" onover-preload="1"><img decoding="async" alt="Capterra" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo_capterra_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></a> <a href="/ocenenia/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Začnite 14-dňovú skúšobnú verziu zdarma a neskôr prejdite na jeden z platených plánov začínajúcich na 15$ / mesiac" hreflang="sk-SK" onover-preload="1"><img decoding="async" alt="GetApp" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo_getapp_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></a> <a href="/ocenenia/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Začnite 14-dňovú skúšobnú verziu zdarma a neskôr prejdite na jeden z platených plánov začínajúcich na 15$ / mesiac" hreflang="sk-SK" onover-preload="1"><img decoding="async" alt="G2 Crowd" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo_g2_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></a> </p> </div> </div> </div> </div> </div> </section> </div> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-o-s-spr-vy-o-v-kone">Čo sú správy o výkone?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Správa o výkone je správa o výkonnosti organizácie, skupiny alebo jednotlivca. Výkaz výkonnosti sa pravidelne vytvára na identifikáciu oblastí zlepšenia v rámci organizácie alebo podniku.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-o-rob-funkcia-spr-v-o-v-kone-liveagent">Čo robí funkcia správ o výkone LiveAgent?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Správa o výkone ukazuje výkon vašich agentov. Každá správa o výkone obsahuje celkový počet otvorených chatov, vyriešených tiketov, hovorov a ďalších ukazovateľov. Výkazy o výkone môžu byť zobrazené ako grafy alebo tabuľky a členené podľa dňa, týždňa, mesiaca, roka alebo dokonca vlastného dátumu.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-pre-o-by-ste-mali-vytv-ra-pravideln-spr-vy-o-v-kone">Prečo by ste mali vytvárať pravidelné správy o výkone?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Správa o výkone vám môže pomôcť identifikovať presné oblasti vašej firmy, ktoré potrebujú zlepšenie.</p></div></div></li></ul></div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Súvisiace články</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/funkcie/znacky/" title="Prispôsobte a vylepšite vaše pracovné postupy pomocou funkcie značiek. Tikety môžete označiť pojmami podľa vlastného výberu. Náš softvér vás limitovať nebude." hreflang="sk-SK" onover-preload="1"><img alt="Prispôsobte a vylepšite vaše pracovné postupy pomocou funkcie značiek. Tikety môžete označiť pojmami podľa vlastného výberu. Náš softvér vás limitovať nebude." data-src="https://assets.flowhunt.io/screenshots/9608bd9f8fa64954/c1b30da468ec49e8/1728937814_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/funkcie/znacky/" title="Prispôsobte a vylepšite vaše pracovné postupy pomocou funkcie značiek. Tikety môžete označiť pojmami podľa vlastného výberu. Náš softvér vás limitovať nebude." hreflang="sk-SK" onover-preload="1">Značky</a></p><p class="urlslab-rel-res-item-summary">Značky v LiveAgente umožňujú efektívne organizovať a manažovať pracovné postupy pomocou krátkych slov na označovanie tiketov. Pridávajte ich manuálne alebo automaticky, vyhľadávajte tikety podľa značiek a využívajte ich pri pravidlách. Zjednodušte si procesy s prehľadmi a reportmi podľa značiek. Prispôsobte si značky podľa vlastných potrieb a začnite zdarma bez záväzkov!</p><a href="https://www.liveagent.sk/funkcie/znacky/" title="Prispôsobte a vylepšite vaše pracovné postupy pomocou funkcie značiek. Tikety môžete označiť pojmami podľa vlastného výberu. Náš softvér vás limitovať nebude." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/funkcie/videohovory/" title="Získajte viac osobnejší kontakt prostredníctvom videohovorov. Funguje to úplne rovnako ako bežný softvér pre video konferencie. Chatujte a volajte so svojimi zákazníkmi." hreflang="sk-SK" onover-preload="1"><img alt="Získajte viac osobnejší kontakt prostredníctvom videohovorov. Funguje to úplne rovnako ako bežný softvér pre video konferencie. Chatujte a volajte so svojimi zákazníkmi." data-src="https://assets.flowhunt.io/screenshots/9608bd9f8fa64954/c54dbeb47289e05d/1729059485_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/funkcie/videohovory/" title="Získajte viac osobnejší kontakt prostredníctvom videohovorov. Funguje to úplne rovnako ako bežný softvér pre video konferencie. Chatujte a volajte so svojimi zákazníkmi." hreflang="sk-SK" onover-preload="1">Videohovory</a></p><p class="urlslab-rel-res-item-summary">Zlepšite vzťahy so zákazníkmi a riešte problémy rýchlo cez videohovory s LiveAgentom. Využite 30-dňovú bezplatnú skúšobnú verziu a zažite osobnejší kontakt bez potreby ďalších aplikácií. Nastavte videohovor jednoducho priamo na vašom webe a profitujte z kombinácie chatu a videohovoru v reálnom čase!</p><a href="https://www.liveagent.sk/funkcie/videohovory/" title="Získajte viac osobnejší kontakt prostredníctvom videohovorov. Funguje to úplne rovnako ako bežný softvér pre video konferencie. Chatujte a volajte so svojimi zákazníkmi." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/funkcie/sprava-fakturacie/" title="Starajte sa o vašu fakturáciu, faktúry, autorizáciu platby a omnoho viac pomocou nástrojov na fakturáciu a integrácie LiveAgenta." hreflang="sk-SK" onover-preload="1"><img alt="Starajte sa o vašu fakturáciu, faktúry, autorizáciu platby a omnoho viac pomocou nástrojov na fakturáciu a integrácie LiveAgenta." data-src="https://www.liveagent.sk/wp/urlslab-download/8d88fa7bc717f1dada6dfa817ac2a8bd/1729006030_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/funkcie/sprava-fakturacie/" title="Starajte sa o vašu fakturáciu, faktúry, autorizáciu platby a omnoho viac pomocou nástrojov na fakturáciu a integrácie LiveAgenta." hreflang="sk-SK" onover-preload="1">Správa fakturácie</a></p><p class="urlslab-rel-res-item-summary">Spravujte fakturáciu efektívne s LiveAgent. Vyskúšajte zadarmo a využite integrácie s Braintree a ChargeDesk pre úsporu času a peňazí!</p><a href="https://www.liveagent.sk/funkcie/sprava-fakturacie/" title="Starajte sa o vašu fakturáciu, faktúry, autorizáciu platby a omnoho viac pomocou nástrojov na fakturáciu a integrácie LiveAgenta." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.sk/funkcie/sprava-zakaznickej-podpory/" title="Začnite zlepšovať svoje produkty a služby pravidelným prezeraním správ o zákazníckej podpore. Vyskúšajte si naše správy počas bezplatného skúšobného obdobia." hreflang="sk-SK" onover-preload="1"><img alt="Začnite zlepšovať svoje produkty a služby pravidelným prezeraním správ o zákazníckej podpore. Vyskúšajte si naše správy počas bezplatného skúšobného obdobia." data-src="https://www.liveagent.sk/wp/urlslab-download/890fe85783c4ffcc4f119fb55c75b8dd/1728998174_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.sk/funkcie/sprava-zakaznickej-podpory/" title="Začnite zlepšovať svoje produkty a služby pravidelným prezeraním správ o zákazníckej podpore. Vyskúšajte si naše správy počas bezplatného skúšobného obdobia." hreflang="sk-SK" onover-preload="1">Správa zákazníckej podpory</a></p><p class="urlslab-rel-res-item-summary">Začnite zlepšovať svoje produkty a služby pravidelným prezeraním správ o zákazníckej podpore. Vyskúšajte si naše správy počas bezplatného skúšobného obdobia.</p><a href="https://www.liveagent.sk/funkcie/sprava-zakaznickej-podpory/" title="Začnite zlepšovať svoje produkty a služby pravidelným prezeraním správ o zákazníckej podpore. Vyskúšajte si naše správy počas bezplatného skúšobného obdobia." class="urlslab-rel-res-item-arrow" hreflang="sk-SK" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="https://www.liveagent.sk/skusobna-verzia/" class="Button Button--full" title="Viac než 35.000 spoločností po celom svete používa softvér LiveAgent pre poskytovanie lepšieho zákazníckeho servisu. Registrácia vám zaberie menej než 60 sekúnd. Na začiatok nevyžadujeme kreditné karty." hreflang="sk-SK" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/ukazka-softveru/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Naplánujte si bezplatnú ukážku softvéru LiveAgent a objavte, ako môže vášmu podnikaniu pomôcť zlepšiť zákaznícku spokojnosť a zvýšiť predaje. Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1"> <span>Naplánujte si ukážku softvéru</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/ocenenia/" title="Capterra" hreflang="sk-SK" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/ocenenia/" title="G2 Crowd" hreflang="sk-SK" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; 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Personalizované demo vám ukáže funkcie a integrácie, pričom môžete pozvať až 100 kolegov. Začnite bez záväzkov a spoznajte výhody LiveAgenta ešte dnes!" hreflang="sk-SK" onover-preload="1">Ukážka</a></li> <li id="menu-item-19627"><a href="/cennik/" title="Platené programy LiveAgent od 9 USD/mesačne. Získajte 2 mesiace zdarma s ročným účtovaním. Skúšobná verzia bez kreditky!" hreflang="sk-SK" onover-preload="1">Cenník</a></li> <li id="menu-item-19628"><a href="/funkcie/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="sk-SK" onover-preload="1">Funkcie</a></li> <li id="menu-item-19629"><a href="/integracie/" title="Maximalizujte hodnotu svojho help desk softvéru s LiveAgent integráciami a zlepšite zákaznícku spokojnosť. Začnite teraz!" hreflang="sk-SK" onover-preload="1">Integrácie</a></li> <li id="menu-item-19630"><a href="/alternativy/" title="Porovnajte helpdesk softvér: LiveAgent ponúka bezplatnú 30-dňovú skúšobnú verziu, žiadne poplatky za nastavenie, 24/7 podporu." hreflang="sk-SK" onover-preload="1">Alternatívy</a></li> <li id="menu-item-19631"><a href="https://www.liveagent.sk/prehliadka/" urlslab_href_old="/prehliadka-2/" title="Začnite bezplatnú 30-dňovú skúšku LiveAgent a zlepšite zákaznícky servis s viac ako 130 funkciami a 200+ integráciami!" hreflang="sk-SK" onover-preload="1">Prehliadka</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-91 widget_nav_menu"><div class="Footer__top__column__title h5">Podpora</div><div class="menu-footer-top-support-slovak-container"><ul id="menu-footer-top-support-slovak" class="menu"><li id="menu-item-19637"><a target="_blank" rel="noopener" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portál zákazníckej podpory</a></li> <li id="menu-item-36418"><a href="https://www.liveagent.sk/prenos-dat/" title="Preneste svoje dáta do LiveAgenta jednoducho s našimi pluginmi alebo pomocou expertov. Začnite bezplatnú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1">Prenos dát</a></li> <li id="menu-item-19640"><a target="_blank" rel="noopener" href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Dostupnosť systému</a></li> <li id="menu-item-19641"><a target="_blank" rel="noopener" href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Produktové zmeny</a></li> <li id="menu-item-751113"><a href="https://www.liveagent.com/request-for-proposal/" title="Do you require concrete answers to specific questions regarding our software? Contact us and we will reach out to you with the answers directly." hreflang="en-US" onover-preload="1">Žiadosť o predloženie návrhu</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-92 widget_nav_menu"><div class="Footer__top__column__title h5">Spoločnosť</div><div class="menu-footer-top-company-slovak-container"><ul id="menu-footer-top-company-slovak" class="menu"><li id="menu-item-346857"><a href="https://www.liveagent.sk/o-nas/o-liveagentovi/" title="LiveAgent poskytuje inovatívny help desk softvér pre zákaznícku podporu s viac ako 150M používateľmi a 40K firmami. Skúste zdarma!" hreflang="sk-SK" onover-preload="1">O nás</a></li> <li id="menu-item-19643"><a href="/ocenenia/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Začnite 14-dňovú skúšobnú verziu zdarma a neskôr prejdite na jeden z platených plánov začínajúcich na 15$ / mesiac" hreflang="sk-SK" onover-preload="1">Ocenenia a certifikáty</a></li> <li id="menu-item-751116"><a href="/uspesne-pribehy/" title="LiveAgent is a company that offers customer support portal, data migration, and product changes. They have various popular software, including phone systems and helpdesk software. The company also provides a blog, dictionary, academy, webinars, and cost calculator for customer assistance. LiveAgent provides contact information for their sales department, social media, and newsletter subscription. They are currently creating an information dashboard for their customers and are in the process of installing it." hreflang="sk-SK" onover-preload="1">Recenzie zákazníkov</a></li> <li id="menu-item-19645"><a href="https://www.liveagent.sk/integracie/" urlslab_href_old="/integracie#voip-partneri" title="Maximalizujte hodnotu svojho help desk softvéru s LiveAgent integráciami a zlepšite zákaznícku spokojnosť. Začnite teraz!" hreflang="sk-SK" onover-preload="1">VoIP partneri</a></li> <li id="menu-item-19646"><a href="https://www.liveagent.com/affiliate-program/" title="LiveAgent affiliate program offers real time reports of your sales, traffic, account balance and overall performance. Join our affiliate program today." hreflang="en-US" onover-preload="1">Partnerský program</a></li> <li id="menu-item-751117">Impresum</li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-93 widget_nav_menu"><div class="Footer__top__column__title h5">Vedomosti</div><div class="menu-footer-top-learn-slovak-container"><ul id="menu-footer-top-learn-slovak" class="menu"><li id="menu-item-19650"><a href="/blog/" title="Stay updated with the latest in customer service and help desk software on the LiveAgent blog. Discover tips for enhancing customer satisfaction and productivity with our top-rated, affordable solutions. Join our community and start your free trial today!" hreflang="sk-SK" onover-preload="1">Blog</a></li> <li id="menu-item-19648"><a href="/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1">Slovník</a></li> <li id="menu-item-19647"><a href="/akademia/" title="Zlepšite svoj zákaznícky servis s LiveAgent Akadémiou - jediným zdrojom, ktorý potrebujete! Vyskúšajte 14-dňovú skúšobnú verziu zdarma." hreflang="sk-SK" onover-preload="1">Akadémia</a></li> <li id="menu-item-751124"><a href="/sablony/" title="Získajte profesionálne emailové šablóny zdarma pre marketing, predaj, live chat a help desk s LiveAgent. Zlepšite svoju zákaznícku podporu a objavte výhody nášho multi-kanálového helpdesk softvéru. Navštívte nás teraz!" hreflang="sk-SK" onover-preload="1">Šablóny</a></li> <li id="menu-item-454911"><a href="https://www.liveagent.sk/test-pisania/" title="Zvýšte rýchlosť písania s naším testom a zlepšite produktivitu. Otestujte svoje schopnosti a prekvapte zákazníkov bleskovými odpoveďami!" hreflang="sk-SK" onover-preload="1">Test písania</a></li> <li id="menu-item-751125"><a href="https://www.liveagent.sk/kalkulacka-nakladov/" title="Získajte najlepšiu hodnotu za svoje peniaze s helpdesk softvérom LiveAgent! Naša kalkulačka nákladov vám pomôže porovnať viac ako 70 riešení a ušetriť až 72% na softvéri technickej podpory. Vyskúšajte našu bezplatnú 30-dňovú skúšobnú verziu bez potreby kreditnej karty. Zlepšite svoj zákaznícky servis s viac ako 130 funkciami a 150 integráciami." hreflang="sk-SK" onover-preload="1">Kalkulačka nákladov</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-94 widget_nav_menu"><div class="Footer__top__column__title h5">Populárne</div><div class="menu-footer-top-popular-slovak-container"><ul id="menu-footer-top-popular-slovak" class="menu"><li id="menu-item-949325"><a href="https://www.liveagent.sk/softver-bazy-znalosti/" title="Objavte 20 najlepších softvérov znalostnej bázy v roku 2024 na LiveAgent.sk. Porovnajte ceny a funkcie, aby ste zefektívnili správu informácií a zvýšili svoju efektivitu. Prečítajte si náš komplexný sprievodca teraz!" hreflang="sk-SK" onover-preload="1">Softvér bázy znalostí</a></li> <li id="menu-item-751126"><a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">Softvér zákazníckej podpory</a></li> <li id="menu-item-751129"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Telefónne systémy VoIP</a></li> <li id="menu-item-751135"><a href="/samoobsluzny-softver/" title="Zákaznícky samoobslužný softvér od LiveAgenta rozšíri vaše možnosti podpory. Umožnite vašim zákazníkom vyriešiť problémy samým 24/7." hreflang="sk-SK" onover-preload="1">Samoobslužný softvér</a></li> <li id="menu-item-751136"><a href="https://www.liveagent.com/inbound-call-center-software/" title="Discover the best inbound call center software solutions tested by experts. Compare features, pricing, reviews, and tips to find your perfect fit!" hreflang="en-US" onover-preload="1">Softvér prichádzajúceho call centra</a></li> <li id="menu-item-751137"><a href="https://www.liveagent.com/customer-complaint-management-system/" title="Customer complaint management system provides an all-in-one help desk solution that streamlines your communication channels. Find out the best system on the market for your business." hreflang="en-US" onover-preload="1">Systém správy sťažností</a></li> <li id="menu-item-751138"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Softvér klientského portálu</a></li> <li id="menu-item-751140"><a href="/startupy/" title="LiveAgent ponúka multikanálový helpdesk ideálny pre startupy. 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"" : decodeURIComponent(results[1].replace(/\+/g, " ")); } const source = getParameterByName('utm_source'); const brandingLinks = ['branding', 'chat', 'contactform', 'knowledge_base', 'textlink']; let timeout = 250; if ( brandingLinks.includes( source ) ) { timeout = 30000; } if ( window.innerWidth < 768 ) { timeout = 5000; } setTimeout( function() { (function(d, src, c) { s=d.createElement('script');s.id='la_x2s6df8d';s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};document.querySelector('#chatBtn').appendChild(s);})(document, '//support.qualityunit.com/scripts/track.js', function(e){ LiveAgent.createButton('443a9d07', e); }); }, timeout ); } if ( getCookieFrontend( "cookieLaw" ) ) { createButton() } </script> <div class="ContactUs__form hidden" id="contactUsForm" data-targetid="contactUsForm"> <button class="ContactUs__menu--close" data-close-target="contactUsForm" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use></svg> </button> </div> <script> function showContactForm() { (function(d, src, c) { if(!document.querySelector('#contactUsForm').classList.contains('loaded')) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.id='la_x2s6df8d';s.defer=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};document.querySelector('#contactUsForm:not(.loaded)').insertAdjacentElement('beforeend',s);document.querySelector('#contactUsForm:not(.loaded)').classList.add('loaded');} })(document, 'https://support.qualityunit.com/scripts/track.js', function(e){ LiveAgent.createForm('99c3idgr', e); }); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Kontaktuje nás</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.sk/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Kontaktný formulár</span> <img class="ContactUs__icon" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"> <span class="fakeChatButton__msg bottom">Pred odoslaním kontaktného formulára akceptujte naše cookies.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Kontaktný formulár <img class="ContactUs__icon" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.sk/funkcie/sprava-o-vykone/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Prosím, prijmite naše cookies, aby ste mohli začať chat.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> <span class="fakeChatButton__msg">Prosím, prijmite naše cookies, aby ste mohli začať chat.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.sk/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>

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