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class="w-layout-blockcontainer container w-container"><div class="insights-top-search-group"><h1 class="heading-122">Search for Insight Report</h1><div class="w-layout-blockcontainer container search-form margin-bottom-20px w-container"><div class="insights-top-search-group"><div tr-search-element="component" class="c_search_component"><div class="c_search_styles w-embed"><style> [tr-search-element=results-wrapper] { visibility: hidden; opacity: 0; } [tr-search-element=component]:focus-within.is-open [tr-search-element=results-wrapper] { visibility: visible; opacity: 1; } </style></div><form action="/search" class="c_search_bar w-form"><input class="c_search_input w-input" tr-search-element="input" maxlength="256" name="query" placeholder="Search the insights" type="search" id="search" required=""/><a tr-search-element="clear" href="#" class="c_search_clear w-inline-block"><div class="c_search_clear-icon w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="100%" height="100%" viewBox="0 0 54.549 54.549"> <path id="Path_1" data-name="Path 1" d="M0,0H73.144" transform="translate(1.414 53.135) rotate(-45)" fill="none" stroke="currentColor" stroke-width="4"/> <path id="Path_2" data-name="Path 2" d="M0,0H73.144" transform="translate(1.414 1.414) rotate(45)" fill="none" stroke="currentColor" stroke-width="4"/> </svg></div><div class="c_search_clear-text">Clear Search Results</div></a><input type="submit" class="c_search_button w-button" value="Search"/></form><div class="c_search_results"><div tr-search-element="results-wrapper" class="c_search_results-container"></div></div></div></div></div></div><div class="hr-line"></div><div fs-cmsfilter-element="list" class="w-dyn-list"><div role="list" class="insights-post-wrapper w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671f8de868578d9266a9ac68_CX%20Delivered%20-Insights%20from%20Food%20Delivery%20Apps%20(1).webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671f8de868578d9266a9ac68_CX%20Delivered%20-Insights%20from%20Food%20Delivery%20Apps%20(1)-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671f8de868578d9266a9ac68_CX%20Delivered%20-Insights%20from%20Food%20Delivery%20Apps%20(1).webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">April 22, 2024</div><a href="/insights/customer-experience-insights-food-delivery-apps-industry" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Customer Experience Delivered: Insights from the Food Delivery Apps Industry</h2></a><p class="insights-description">The food delivery apps industry is an emerging market, always evolving to meet customers' dining preferences. This report delves into the intricacies of the industry, offering key perspectives on customer needs, preferences, concerns, market challenges, and ideal solutions. By examining customer reviews and industry developments, this report aims to offer strategic suggestions for food delivery apps to improve their offerings and remain competitive in a rapidly changing landscape.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671f9300e460eb52e6a534d6_CX%20Insights%20from%20the%20Electric%20Utility%20Industry%20GIF.gif" loading="lazy" alt=""/></a></div><div class="insight-article-right-side"><div class="insight-date">April 1, 2024</div><a href="/insights/customer-experience-insights-electric-utility-industry" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Electric Utility Industry: Maximizing Growth Potential Through Customer Insights</h2></a><p class="insights-description">The electric utility industry in the US is a complex and essential market, constantly adapting to meet the energy needs of consumers. This report explores the dynamics of the industry, offering critical insights into customer demands, concerns, technological advancements, fare challenges, and emerging solutions. By analyzing customer feedback and industry trends, this report aims to provide strategic recommendations for electric utilities to enhance their services and stay competitive in a rapidly evolving market.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/67097686c83db2072b725d7b_EP%2010%20Insight%20Thumbnail.webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/67097686c83db2072b725d7b_EP%2010%20Insight%20Thumbnail-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/67097686c83db2072b725d7b_EP%2010%20Insight%20Thumbnail.webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">August 18, 2023</div><a href="/insights/customer-experience-insights-salon-and-spa-industry" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Salon & Spa Industry: Unlocking Growth Opportunities through Customer Insights</h2></a><p class="insights-description">The global Salon services market size was valued at USD 215.07 Billion in 2022 and is projected to reach USD 481.81 Billion by 2032 at a CAGR of 8.4% during the forecast period. The global Spa market size reached USD 44.6 Billion in 2021 and is projected to reach USD 91.2 Billion by 2027, exhibiting a CAGR of 12.66% during 2021-2027.... The analysis is based on customer reviews and conversations online in the segment. The analysis results presented are completely unbiased and not based on any subjective judgment. The source data used for the analysis are user conversations available publicly online like public forums and social media.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671f8e249f6a962e3f6ae0d9_07%2018%20Insight%20Thumbnail.webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671f8e249f6a962e3f6ae0d9_07%2018%20Insight%20Thumbnail-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671f8e249f6a962e3f6ae0d9_07%2018%20Insight%20Thumbnail.webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">July 19, 2023</div><a href="/insights/customer-experience-insights-sportswear-industry" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Sportswear Industry: How Brands Can Leverage Customer Insights for Growth</h2></a><p class="insights-description">The sportswear industry is highly competitive, with brands constantly striving to deliver exceptional customer experience. Understanding how customers perceive and interact with a brand is crucial in today's market. This report on customer experience in the sportswear industry provides invaluable insights into your brand's current state and identifies improvement areas. By analyzing customer feedback, preferences, pain points, and expectations, this report can guide your brand toward enhancing its customer experience strategy.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/67096702c8685276d0bceb80_Decoding%20Guest%20Experience%20A%20Deep%20Insights%20Report%20%20of%2029%20Best%20Hotels%20in%20the%20US.webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/67096702c8685276d0bceb80_Decoding%20Guest%20Experience%20A%20Deep%20Insights%20Report%20%20of%2029%20Best%20Hotels%20in%20the%20US-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/67096702c8685276d0bceb80_Decoding%20Guest%20Experience%20A%20Deep%20Insights%20Report%20%20of%2029%20Best%20Hotels%20in%20the%20US.webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">June 16, 2023</div><a href="/insights/insights-report-of-us-hotels" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Decoding Guest Experience: Deep Insights Report of 29 Top Hotels in the US</h2></a><p class="insights-description">The hotel industry in the US is projected to reach $106.10 billion in 2023 and is expected to show a CAGR of 3.32%, resulting in a projected market volume of $120.90 billion by 2027.... The analysis is based on customer reviews and conversations online in the segment. The analysis results presented are completely unbiased and not based on any subjective judgment. The source data used for the analysis are user conversations available publicly online like public forums and social media.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/670975f82c78cf7e0b91084f_Thumbnail%20(1).webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/670975f82c78cf7e0b91084f_Thumbnail%20(1)-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/670975f82c78cf7e0b91084f_Thumbnail%20(1).webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">May 8, 2023</div><a href="/insights/global-airlines-industry-trends-customer-review-analysis" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Global Airline Industry Trends: Customer Review Analysis of Top 12 Airlines Worldwide</h2></a><p class="insights-description">The global air transport market grew from $714.49 billion in 2022 to $985.6 billion in 2023 at a CAGR of 37.9%. The air transport market is projected to grow to $1250.41 billion in 2027 at a CAGR of 6.1%.... The analysis is based on customer reviews and conversations online in the segment. The analysis results presented are completely unbiased and not based on any subjective judgment. The source data used for the analysis are user conversations available publicly online like public forums and social media.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/6709621ca83fcad542ee2e06_Data-Driven%20Customer%20Experience%20Insights%20From%20the%20QSR%20Industry.webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/6709621ca83fcad542ee2e06_Data-Driven%20Customer%20Experience%20Insights%20From%20the%20QSR%20Industry-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/6709621ca83fcad542ee2e06_Data-Driven%20Customer%20Experience%20Insights%20From%20the%20QSR%20Industry.webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">October 21, 2022</div><a href="/insights/data-driven-customer-experience-insights-from-the-qsr-industry" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Data-Driven Customer Experience Insights From the QSR Industry</h2></a><p class="insights-description">The global QSR Market reached $232.3 billion in 2021 and is projected to grow to $308 billion from 2022 - 2027 with a CAGR of 4.9%. Consumers' spending on QSR in the US will reach $296 billion in 2022.... The analysis is based on customer reviews and conversations online in the segment. The analysis results presented are completely unbiased and not based on any subjective judgment. The source data used for the analysis are user conversations available publicly online like public forums and social media.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/672052f87a66087aa5064b1d_customer%20experience%20-%20energy%20drinks%20industry.gif" loading="lazy" alt=""/></a></div><div class="insight-article-right-side"><div class="insight-date">August 29, 2022</div><a href="/insights/customer-experience-energy-drinks" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">How to Build Best-in-Class Customer Experience in Energy Drinks Industry</h2></a><p class="insights-description">Energy drinks have become one of the inevitable beverages in the world years ago. The rise of new brands, exciting flavors, and tastes led to a constant increase in energy drink consumption worldwide. Yet, many brands and flavors are not accessible to many people in different locations. Have you ever thought that distribution functions and availability would affect customer experience?! Read the report.</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/672052bf66bc60680b916c0c_Top%20Factors%20That%20Drive%20Customer%20Experience%20in%20Banking%20Industry.webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/672052bf66bc60680b916c0c_Top%20Factors%20That%20Drive%20Customer%20Experience%20in%20Banking%20Industry-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/672052bf66bc60680b916c0c_Top%20Factors%20That%20Drive%20Customer%20Experience%20in%20Banking%20Industry.webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">June 29, 2022</div><a href="/insights/customer-experience-neobanks-traditionalbanks" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">Top Factors of Customer Experience: Traditional Banks vs Neobanks</h2></a><p class="insights-description">The consumers’ online buying trend has brought a drastic shift in various aspects of the customer experience in the chocolate industry. If brands still think only a consistent taste and texture is enough to satisfy customers, studies say it’s not enough! The shipping, packaging, and wrapping of chocolates play a vital role in the customer experience of chocolates. How? This report reveals it!</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><div role="listitem" class="w-dyn-item"><div class="insights-post"><div class="insights-img-wrapper"><a href="#" class="w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/6720505e62ac725ee452b7b4_Chocolate%20Insight%20Banner.webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 94vw, (max-width: 1439px) 38vw, (max-width: 1919px) 512px, 480px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/6720505e62ac725ee452b7b4_Chocolate%20Insight%20Banner-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/6720505e62ac725ee452b7b4_Chocolate%20Insight%20Banner.webp 600w"/></a></div><div class="insight-article-right-side"><div class="insight-date">May 20, 2022</div><a href="/insights/5-factors-driving-customer-experience-in-the-us-chocolate-industry" class="text-decoration-none w-inline-block"><h2 fs-cmsfilter-field="insightsTitle" class="h2-title">5 Factors Driving Customer Experience In The US Chocolate Industry</h2></a><p class="insights-description">The consumers’ online buying trend has brought a drastic shift in various aspects of the customer experience in the chocolate industry. If brands still think only a consistent taste and texture is enough to satisfy customers, studies say it’s not enough! The shipping, packaging, and wrapping of chocolates play a vital role in the customer experience of chocolates. How? This report reveals it!</p><div class="w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div></div><div role="navigation" aria-label="List" class="w-pagination-wrapper pagination-4"><a href="?bf9b6033_page=2" aria-label="Next Page" class="w-pagination-next"><div class="w-inline-block">Next</div><svg class="w-pagination-next-icon" height="12px" width="12px" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 12 12" transform="translate(0, 1)"><path fill="none" stroke="currentColor" fill-rule="evenodd" d="M4 2l4 4-4 4"></path></svg></a><link rel="prerender" href="?bf9b6033_page=2"/><div aria-label="Page 1 of 6" role="heading" class="w-page-count page-count">1 / 6</div></div></div></div></section><section class="footer"><div class="footer-container"><div class="footer-content"><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8ae-0b9eb682" class="w-layout-layout quick-stack-4 wf-layout-layout"><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8af-0b9eb682" class="w-layout-cell cell-21"><h1 class="heading-35-copy">Clootrack</h1><p class="paragraph">Revolutionize CX with an AI-enabled patented customer experience analytics solution that helps brands understand the WHY behind customer experience!</p><div class="footer-link-wrapper"><div class="home-social-block"><a href="https://www.facebook.com/clootrack" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/67164b893370273bb201aea4_Clootrack%20Facebook.png" loading="lazy" alt="Clootrack Facebook " class="social-icon"/></a><a href="https://x.com/clootrack" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/67164b896e68779417366fda_Clootrack%20X.png" loading="lazy" alt="Clootrack X" class="social-icon"/></a><a href="https://www.linkedin.com/company/clootrack" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717713c3ba13eac8f304420_Clootrack%20LinkedIn.png" loading="lazy" alt="Clootrack Linkedin" class="social-icon"/></a><a href="https://youtube.com/channel/UCg8_JzqzhhXIxdEUOB4DQJA" target="_blank" class="footer-social-link-4 w-inline-block"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/6717713c9ef1137933c1be26_Clootrack%20YouTube.png" loading="lazy" alt="Clootrack Youtube" class="social-icon"/></a></div></div><div class="footer-hr"></div></div><div id="w-node-_5f1e3fda-9556-2254-dbe4-1597ece9e8d2-0b9eb682" class="w-layout-cell cell-4"><div class="footer-block-1"><div class="title-small">Products</div><a href="/platform" class="footer-link">Clootrack Platform</a><a href="/askclootrack" class="footer-link">AskClootrack</a><a href="/probetrack-analytics" class="footer-link last">ProbeTrack</a></div><div class="footer-block-2"><div class="title-small">Resources</div><a href="/blogs" class="footer-link">Blogs</a><a href="/case-studies" class="footer-link">Case Studies</a><a href="/insights" aria-current="page" class="footer-link w--current">Insights</a><a href="/knowledge-base" class="footer-link">Knowledge base</a><a href="/resources/cxseewhy-webinar-talkshow-dan-gingiss" class="footer-link">CX See Why Show</a><a href="/resources/a-cup-of-cx" class="footer-link">A Cup of CX</a><a href="/cx-reports" class="footer-link last">CX Reports</a></div><div class="footer-block-3"><div class="title-small">Company</div><a href="/about-us" class="footer-link">About Us</a><a href="/life-at-clootrack" class="footer-link">Life at Clootrack</a><a href="/contact-us" class="footer-link">Contact Us</a><a href="/careers" class="footer-link">Careers</a><a href="/press-release" class="footer-link">Press Releases</a><a href="/clootrack-in-the-media" class="footer-link">Clootrack in the Media</a><a href="/events" class="footer-link">Clootrack at Events</a><a href="/privacy-policy" class="footer-link last">Privacy Policy</a></div></div></div><section class="section-18"><p class="copyright-paragraph">Copyright © 2023 <a href="/" class="link-47">www.clootrack.com</a> All Rights Reserved</p></section></div></div></section><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=66dffa95f947b62fb545cbea" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/js/webflow.7461d8289.js" type="text/javascript"></script> <script>(function (c, p, d, u, id, i) { id = ''; 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