CINXE.COM

Support related FAQ : Support Portal

<!DOCTYPE html> <html lang="en" data-date-format="non_us" dir="ltr"> <head> <meta name="csrf-param" content="authenticity_token" /> <meta name="csrf-token" content="DUQ3ruYbkbS0MBxYVbZ0c37PGFzIkwwpDW7hCjF9o6TWTGBx8su/5lMwQZftRlF5zy+8eL4UD9vEDUpgAZpdGw==" /> <link rel='shortcut icon' href='/assets/misc/favicon.ico?702017' /> <!-- Title for the page --> <title> Support related FAQ : Support Portal </title> <!-- Meta information --> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="description" content= "" /> <meta name="author" content= "" /> <meta property="og:title" content="Support related FAQ" /> <meta property="og:url" content="https://chemaxon.freshdesk.com/support/solutions/folders/43000595690" /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43003177995/logo/hFo-Sd4oQF0Fsu2lfRHzlYMQjwNnvqluew.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241113%2Fus-east-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20241113T080220Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=0d8ad1894c6c64a9992cd43f660b101fcecc8802fdee977a8888ddea22cacc5c" /> <meta property="og:site_name" content="Support Portal" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="Support related FAQ" /> <meta name="twitter:url" content="https://chemaxon.freshdesk.com/support/solutions/folders/43000595690" /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43003177995/logo/hFo-Sd4oQF0Fsu2lfRHzlYMQjwNnvqluew.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20241113%2Fus-east-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20241113T080220Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=0d8ad1894c6c64a9992cd43f660b101fcecc8802fdee977a8888ddea22cacc5c" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://chemaxon.freshdesk.com/support/solutions/folders/43000595690" /> <!-- Responsive setting --> <link rel="apple-touch-icon" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="72x72" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="114x114" href="/assets/misc/favicon.ico?702017" /> <link rel="apple-touch-icon" sizes="144x144" href="/assets/misc/favicon.ico?702017" /> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0" /> <link rel="icon" href="/assets/misc/favicon.ico?702017" /> <link rel="stylesheet" href="/assets/cdn/portal/styles/theme.css" /> <style type="text/css"> /* theme */ .portal--light { --fw-body-bg: #F5F7F9; --fw-header-bg: #F5F7F9; --fw-header-text-color: #12344D; --fw-helpcenter-bg: #ff8204; --fw-helpcenter-text-color: #FFFFFF; --fw-footer-bg: #12344D; --fw-footer-text-color: #FFFFFF; --fw-tab-active-color: #12344D; --fw-tab-active-text-color: #FFFFFF; --fw-tab-hover-color: #FFFFFF; --fw-tab-hover-text-color: #12344D; --fw-btn-background: #FFFFFF; --fw-btn-text-color: #12344D; --fw-btn-primary-background: #12344D; --fw-btn-primary-text-color: #FFFFFF; --fw-baseFont: Verdana; --fw-textColor: #264966; --fw-headingsFont: Verdana; --fw-linkColor: #2C5CC5; --fw-linkColorHover: #021519; --fw-inputFocusRingColor: #EBEFF3; --fw-card-bg: #FFFFFF; --fw-card-fg: #264966; --fw-card-border-color: #EBEFF3; --fw-nonResponsive: #F5F7F9; --bs-body-font-family: Verdana; } </style> <script src="/assets/cdn/portal/vendor.js"></script> <script src="/assets/cdn/portal/scripts/head.js"></script> <script type="text/javascript"> window.store = {}; window.store = { assetPath: "/assets/cdn/portal/", defaultLocale: "en", currentLocale: "en", currentPageName: "article_list", portal: {"id":43000035568,"name":"Support Portal","product_id":null}, portalAccess: {"hasSolutions":true,"hasForums":false,"hasTickets":false,"accessCount":1}, account: {"id":925160,"name":"Chemaxon","time_zone":"Budapest","companies":[]}, vault_service: {"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"}, blockedExtensions: "exe,dll,sys,swf,scr,gzquar,js,jse,class,vb,com,bat,cmd,pif,img,iso,hta,html,msc,msp,cpl,reg,tmp,py,ps,msi,msp,inf,scf,ocx,bin,ws,sh,lnk,gadget,dmg,msh,apk,iqy,pub,jar", search: {"all":"/support/search","solutions":"/support/search/solutions","topics":"/support/search/topics","tickets":"/support/search/tickets"}, marketplace: {"token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJwcm9kdWN0IjoiZnJlc2hkZXNrIiwiYWNjb3VudF9pZCI6IjkyNTE2MCIsImRvbWFpbiI6ImNoZW1heG9uLmZyZXNoZGVzay5jb20iLCJvcmdhbmlzYXRpb25faWQiOiIxODc5NTAxMzc4MDAwNjQ5MDYiLCJ0aW1lIjoxNzMxOTg5Nzk0LCJpc3MiOiJmcmVzaGRlc2tfdmlzaXRvcl9wb3J0YWwifQ.8Zwb8Z5sUYIj4SA_OwC6tT_WphotifPm8q7uFMUl02k","api_key":"634cd594466a52fa53c54b5b34779134","region":"us","org_domain":"chemaxon.freshworks.com"}, }; </script> </head> <body class="portal portal--light "> <header class="container-fluid px-0 fw-nav-wrapper fixed-top"> <section class="bg-light container-fluid"> <div class="container"> <a id="" href="#fw-main-content" class="visually-hidden visually-hidden-focusable p-8 my-12 btn btn-outline-primary" >Skip to main content</a> </div> </section> <section class="container"> <nav class="navbar navbar-expand-xl navbar-light px-0 py-8 pt-xl-4 pb-xl-0"> <a class="navbar-brand d-flex align-items-center" href="https://chemaxon.freshdesk.com/support/home"> <img data-src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43003177995/logo/hFo-Sd4oQF0Fsu2lfRHzlYMQjwNnvqluew.png" loading="lazy" alt="Freshworks Logo" class="lazyload d-inline-block align-top me-4 fw-brand-logo" /> <div class="fs-22 semi-bold fw-brand-name ms-4" title="Support Portal">Support Portal</div> </a> <button class="navbar-toggler collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#navbarContent" aria-controls="navbarContent" aria-expanded="false" aria-label="Toggle navigation" id="navbarContentToggler"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </button> <div class="collapse navbar-collapse" id="navbarContent"> <ul class="navbar-nav ms-auto mt-64 mt-xl-0"> <li class="nav-item "> <a href="/support/home" class="nav-link"> <span class="d-md-none icon-home"></span> Home </a> </li> <li class="nav-item active"> <a href="/support/solutions" class="nav-link"> <span class="d-md-none icon-solutions"></span> Knowledge base </a> </li> <li class="nav-item no-hover"> </li> </ul> <ul class="navbar-nav flex-row align-items-center ps-8 fw-nav-dropdown-wrapper"> <li class="nav-item no-hover fw-login"> <a id="" href="/support/login" class="nav-link pe-8" >Login</a> </li> <li class="nav-item dropdown no-hover ms-auto"> </li> </ul> </div> </nav> </section> <div class="nav-overlay d-none"></div> </header> <main class="fw-main-wrapper" id="fw-main-content"> <section class="fw-sticky fw-searchbar-wrapper"> <div class="container"> <div class="row align-items-center py-8"> <div class="col-md-6"> <nav aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"><a href="/support/home">Home</a></li> <li class="breadcrumb-item"><a href="/support/solutions">Knowledge base</a></li> <li class="breadcrumb-item"><a href="/support/solutions/43000073892">Account / Support Management</a></li> <li class="breadcrumb-item breadcrumb-active-item d-lg-none" aria-current="page">Support related FAQ</li> </ol> </nav> </div> <div class="col-md-4 ms-auto"> <form action="/support/search/solutions" id="fw-search-form" data-current-tab="solutions"> <div class="form-group fw-search my-0"> <div class="input-group"> <input type="text" class="form-control" id="searchInput" name="term" value="" placeholder="Find some solutions here..." autocomplete="off" aria-label="Find some solutions here..."> <button class="btn px-20 input-group-text" type="submit" tabindex="-1" aria-label="Search"><span class="icon-search"></span></button> </div> <div class="visually-hidden"> <span id="srSearchUpdateMessage" aria-live="polite"></span> </div> <div class="fw-autocomplete-wrapper box-shadow bg-light br-8 p-16 d-none"> <div class="fw-autocomplete-header"> <button class="fw-search-tab " data-tab="all"> All </button> <button class="fw-search-tab fw-active-search-tab" data-tab="solutions"> Articles </button> </div> <div class="fw-loading my-80 d-none"></div> <div class="fw-autocomplete-focus"> <div class="fw-recent-search"> <div class="fw-recent-title d-none row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-recent me-8"></span>Recent Searches</div> <div class="col-4 px-0 text-end"><button class="btn btn-link fw-clear-all">Clear all</button></div> </div> <p class="ps-32 fw-no-recent-searches mb-16 d-none">No recent searches</p> <ul class="fw-no-bullet fw-recent-searches mb-16 d-none"></ul> </div> <div class="fw-popular-articles-search"> <p class="fs-20 semi-bold fw-popular-title d-none"><span class="icon-article me-8"></span> Popular Articles</p> <ul class="fw-no-bullet fw-popular-topics d-none"></ul> </div> <div class="fw-solutions-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-solutions-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-article me-8"></span>Articles</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-solutions-view-all" href="/support/search/solutions">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-solutions-search-results-container"></ul> </div> <div class="fw-topics-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-topics-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-topic me-8"></span>Topics</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-topics-view-all" href="/support/search/topics">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-topics-search-results-container"></ul> </div> <div class="fw-tickets-search-results fw-results d-none"> <hr class="mt-24" /> <div class="fw-tickets-search-results-title row align-items-center"> <div class="col-8 fs-20 semi-bold"><span class="icon-ticket me-8"></span>Tickets</div> <div class="col-4 px-0 text-end"><a class="btn btn-link fw-view-all fw-tickets-view-all" href="/support/search/tickets">View all</a></div> </div> <ul class="fw-no-bullet fw-search-results fw-tickets-search-results-container"></ul> </div> </div> <div class="fw-autocomplete-noresults d-none text-center py-40"> <img src="/assets/cdn/portal/images/no-results.png" class="img-fluid fw-no-results-img" alt="no results" /> <p class="mt-24 text-secondary">Sorry! nothing found for <br /> <span id="input_term"></span></p> </div> </div> </div> </form> </div> </div> </div> </section> <section class="container-fluid px-0 fw-page-title-wrapper"> <div class="container"> <div class="py-24 py-lg-60 mx-0 fw-search-meta-info g-0"> <div class="fw-icon-holder pe-8"> <span class="icon-folder"></span> </div> <div class="text-start"> <h1 class="fw-page-title">Support related FAQ (6)</h1> <p></p> </div> </div> </div> </section> <section class="container-fluid px-0 py-24"> <div class="container"> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <section class="row fw-category-wrapper box-shadow br-12 mx-0 g-0 bg-light"> <ul class="fw-no-bullet fw-articles fw-section-content"> <li> <a href="/support/solutions/articles/43000735764-how-can-i-reach-chemaxon-support-" class="row mx-0 g-0"> <div class="col-md-8 d-flex"> <div class="pe-8 pt-4"><span class="icon-article"></span></div> <div class="line-clamp-2">How can I reach Chemaxon Support?</div> </div> <div class="col-md-4 fw-modified fw-meta-info small"> Modified on Thu, 5 Sep at 4:50 PM </div> </a> </li> <li> <a href="/support/solutions/articles/43000735773-what-are-the-chemaxon-support-hours-" class="row mx-0 g-0"> <div class="col-md-8 d-flex"> <div class="pe-8 pt-4"><span class="icon-article"></span></div> <div class="line-clamp-2">What are the Chemaxon Support Hours?</div> </div> <div class="col-md-4 fw-modified fw-meta-info small"> Modified on Thu, 5 Sep at 4:55 PM </div> </a> </li> <li> <a href="/support/solutions/articles/43000735829-what-can-i-expect-after-i-submit-my-ticket-" class="row mx-0 g-0"> <div class="col-md-8 d-flex"> <div class="pe-8 pt-4"><span class="icon-article"></span></div> <div class="line-clamp-2">What can I expect after I submit my ticket?</div> </div> <div class="col-md-4 fw-modified fw-meta-info small"> Modified on Fri, 6 Sep at 3:08 PM </div> </a> </li> <li> <a href="/support/solutions/articles/43000735913-what-should-i-include-in-my-support-ticket-" class="row mx-0 g-0"> <div class="col-md-8 d-flex"> <div class="pe-8 pt-4"><span class="icon-article"></span></div> <div class="line-clamp-2">What should I include in my support ticket?</div> </div> <div class="col-md-4 fw-modified fw-meta-info small"> Modified on Tue, 10 Sep at 2:26 PM </div> </a> </li> <li> <a href="/support/solutions/articles/43000735998-can-i-submit-multiple-issues-in-one-support-ticket-" class="row mx-0 g-0"> <div class="col-md-8 d-flex"> <div class="pe-8 pt-4"><span class="icon-article"></span></div> <div class="line-clamp-2">Can I submit multiple issues in one support ticket?</div> </div> <div class="col-md-4 fw-modified fw-meta-info small"> Modified on Wed, 11 Sep at 2:38 PM </div> </a> </li> <li> <a href="/support/solutions/articles/43000736003-how-can-i-attach-large-files-to-my-support-ticket-" class="row mx-0 g-0"> <div class="col-md-8 d-flex"> <div class="pe-8 pt-4"><span class="icon-article"></span></div> <div class="line-clamp-2">How can I attach large files to my support ticket?</div> </div> <div class="col-md-4 fw-modified fw-meta-info small"> Modified on Wed, 11 Sep at 2:40 PM </div> </a> </li> </ul> </section> <section class="fw-pagination-wrapper"> </section> </div> </section> </main> <footer class="container-fluid px-0"> <section class="fw-contact-info"> <p class="fw-contacts"> </p> </section> <section class="fw-credit"> <nav class="fw-laws"> <span class="copyright-text">Helpdesk Software by</span> <a id="" href="https://www.freshworks.com/freshdesk/?utm_source=portal&utm_medium=reflink&utm_campaign=portal_reflink" class="fw-branding" target = "_blank" >Freshdesk</a> <a id="" href="" class="cookie-link" data-bs-toggle = "modal" data-bs-target = "#portal-cookie-info" >Cookie policy</a> <div class="modal fade" id="portal-cookie-info" tabindex="-1" role="dialog" aria-labelledby="portal-cookie-info" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <h3 class="cookie-header">Why we love Cookies</h3> <button type="button" class="btn btn-close " data-bs-dismiss = "modal" aria-label = "Close" > </button> </div> <div class="modal-body"> <p>We use cookies to try and give you a better experience in Freshdesk. </p> <p>You can learn more about what kind of cookies we use, why, and how from our <a class='privacy-link' href='https://www.freshworks.com/privacy/' target='_blank'>Privacy policy</a>. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies. </p> <p>We鈥檒l also assume you agree to the way we use cookies and are ok with it as described in our <a class='privacy-link' href='https://www.freshworks.com/privacy/' target='_blank'>Privacy policy</a>, unless you choose to disable them altogether through your browser. </p> </div> </div> </div> </div> </nav> </section> </footer> <div class="modal-backdrop fade d-none" id="overlay"></div> <script src="/assets/cdn/portal/scripts/bottom.js"></script> <script src="/assets/cdn/portal/scripts/locales/en.js"></script> <script src="/assets/cdn/portal/scripts/marketplace.js" async></script> <script src="/assets/cdn/portal/scripts/integrations.js" async></script> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10