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FAQs - Connect
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href="/pdq/ingenico/pair-base">Pairing an iWL to a base</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/standalone-mode">Switching to Standalone Mode</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/supervisor-password">Changing the Supervisor Password</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/configuration-options">Configuration Options</a> </li> </ul> <ul class="nav nav-pills nav-stacked menu-connect-e"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>Connect-E</div> </li> <li class="nav-stacked-item"> <a href="/ConnectE/GettingStarted">Getting Started</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/PaymentsFlows">Payment Flows</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/BestPractice">Best Practices</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/Standard">Standard - One off Payment</a> </li> <li class="nav-stacked-item"> <a 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Account</a> </li> </ul> </div> </div> </nav> <div class="box bg-gray-fade"> <div class="flex-row header"> <div class="sidebar side-nav" role="navigation"> <ul class="nav nav-pills nav-stacked menu-overview"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>Overview</div> </li> <li class="nav-stacked-item"> <a href="/">Introduction</a> </li> </ul> <ul class="nav nav-pills nav-stacked menu-rest-interface"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>REST Interface</div> </li> <li class="nav-stacked-item"> <a href="/rest/getting-started">Getting Started</a> </li> <li class="nav-stacked-item"> <a href="/rest/pac-transaction-flow">PAC Transaction Flow</a> </li> <li class="nav-stacked-item"> <a href="/rest/api">API</a> </li> <li class="nav-stacked-item"> <a href="/rest/error-messages">Built-in user messages</a> </li> <li class="nav-stacked-item"> <a href="/rest/changelog">Changelog</a> </li> </ul> <ul class="nav nav-pills nav-stacked menu-websockets-interface"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>WebSockets Interface</div> </li> <li class="nav-stacked-item"> <a href="/websockets/getting-started">Getting Started</a> </li> <li class="nav-stacked-item"> <a href="/websockets/pac-transaction-flow">PAC Transaction Flow</a> </li> <li class="nav-stacked-item"> <a href="/websockets/api">API</a> </li> <li class="nav-stacked-item"> <a href="/websockets/changelog">Changelog</a> </li> </ul> <ul class="nav nav-pills nav-stacked menu-next-steps"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>Next Steps</div> </li> <li class="nav-stacked-item"> <a href="/next-steps/integration-checklist">Integration Checklist</a> </li> <li class="nav-stacked-item"> <a href="/next-steps/qa-process">QA Process</a> </li> </ul> <ul class="nav nav-pills nav-stacked menu-help-support"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>Help & Support</div> </li> <li class="nav-stacked-item"> <a href="/pdq/test-cards">Test Cards</a> </li> <li class="nav-stacked-item"> <a href="/pdq/invoking-scenarios">Invoking Scenarios</a> </li> <li class="nav-stacked-item"> <a href="/faqs">FAQs</a> </li> </ul> <ul class="nav nav-pills nav-stacked menu-ingenico-guides"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>Ingenico PDQ Guides</div> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/ict-setup">iCT Setup</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/iwl-setup">iWL Setup</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/internet-connectivity">Checking Internet Connectivity</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/static-ip">Setting a Static IP Address</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/tms-call">Performing a TMS Call</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/pair-base">Pairing an iWL to a base</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/standalone-mode">Switching to Standalone Mode</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/supervisor-password">Changing the Supervisor Password</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/software-version">Checking the Software Version</a> </li> <li class="nav-stacked-item"> <a href="/pdq/ingenico/configuration-options">Configuration Options</a> </li> </ul> <ul class="nav nav-pills nav-stacked menu-connect-e"> <li class="title"> <span class="collapse-button pull-right glyphicon glyphicon-chevron-down"></span> <div>Connect-E</div> </li> <li class="nav-stacked-item"> <a href="/ConnectE/GettingStarted">Getting Started</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/PaymentsFlows">Payment Flows</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/BestPractice">Best Practices</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/Standard">Standard - One off Payment</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/RecurringPayment">Standard - Repeat Payment</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/WaitPreExecuteOneOffPayment">Wait Pre-execute - One off Payment</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/WaitPreExecuteRecurringPayment">Wait Pre-execute - Repeat Payment</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/SavePaymentMethodOneOffPayment">Save Payment Method - One off Payment</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/Checkout">Checkout</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/Wallet">Wallet</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/ApplePay">Apple Pay™</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/GooglePay">Google Pay™</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/Webhooks">Webhooks</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/RestApi">REST API</a> </li> <li class="nav-stacked-item"> <a href="/ConnectE/SettingUpTestAccount">Setup Test Account</a> </li> </ul> </div> </div> <div class="flex-row content container-fluid main-content"> <h1 class="page-header">FAQs</h1> <div class="separated-text-section"> <h2>Pay-At-Counter</h2> <ul class="h3-list"> <li> <h3>How can cashback be added to a transaction?</h3> <p>Starting from REST v2 and WS v1, cashback can be added to a transaction via Connect. If the card terminal does not support cashback or the card does not allow it, the transaction may continue without the cashback amount. The amountCashback field in the transaction should always be checked to find out the actual amount of cashback processed.</p> <p>Previous API versions do not support cashback from the EPoS, but it can still be added manually on the card machine as is described <a href="/pdq/ingenico/configuration-options">here</a></p> </li> <li> <h3>What is the signature verification process?</h3> <p>A breakdown of the signature verification process can be found within the <a href="/rest/pac-transaction-flow">REST</a> and <a href="/websockets/pac-transaction-flow">WebSockets</a> transaction flows.</p> <p>When a signature is marked as not accepted via our API, Ingenico PDQs will perform a reversal to void the transaction. This is an industry standard approach for semi-integrated solutions.</p> </li> </ul> </div> <div> <h2>Pay-At-Table</h2> <ul class="h3-list"> <li> <h3>Why does the cashback amount differ to the actual cashback amount processed?</h3> <p>Ingenico terminals in Pay-At-Table scenarios only offer limited support for notifying Connect - and therefore the EPoS - of the cashback values added to transactions. This is because cashback is a rarely requested feature when a bill is settled at a table, due to its inconveniece. When this value is available to Connect it will be set in the response, otherwise the response value will be set to its default.</p> </li> </ul> </div> </div> </div> <script src="/lib/jquery/dist/jquery.js"></script> <script src="/lib/bootstrap/dist/js/bootstrap.js"></script> <script src="/js/site.js?v=EJoUa2zJf1jD2gOSD-bFxcqjh7BTi3T8Syelg9L4Zs4"></script> <script> (function(i, s, o, g, r, a, m) { i['GoogleAnalyticsObject'] = r; i[r] = i[r] || function() { (i[r].q = i[r].q || []).push(arguments) }, i[r].l = 1 * new Date(); a = s.createElement(o), m = s.getElementsByTagName(o)[0]; a.async = 1; a.src = g; m.parentNode.insertBefore(a, m) })(window, document, 'script', 'https://www.google-analytics.com/analytics.js', 'ga'); ga('create', 'UA-102643555-1', 'auto'); ga('send', 'pageview'); </script> </body> </html>