Events | Freshworks Community

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#3d71c0ff;--config-sidebar-widget-font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #141b21;--config-tag-modify-link-color: #0c0c0cff;--config-tag-pill-background-color: #f8f8f8;--config-tag-pill-hover-background-color: #989898ff;--config-tag-pill-hover-border-color: #0c0c0cff;--config-tag-pill-hover-color: #0c0c0cff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #0c0c0c0d;--config-thread-list-mod-break-border-color: #0c0c0cff;--config-thread-list-sticky-topic-background: #0c0c0cf2;--config-thread-list-sticky-topic-border-color: #0c0c0cff;--config-thread-list-sticky-topic-flag-color: #0c0c0cff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #0c0c0cff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f79321ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #0c0c0cff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #3cb54aff;--config-topic-page-answered-field-link-color: #0c0c0cff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #0c0c0cff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #d5d7dbff;--config-topic-question-color: #f79321ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #000000ff;--config-widget-cta-color: #000000ff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #3d71c0ff;--config-widget-tabs-forum-list-header-hover-color: #0c0c0cff;--config-card-border-radius: 3px;--config-card-border-width: 1px;--config-card-background-color: #ffffff;--config-card-title-color: #1a1a1aff;--config-card-text-color: #1a1a1aff;--config-card-border-color: #d5d7dbff;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #3973e6;--config-card-hover-text-color: #1a1a1aff;--config-card-hover-border-color: #d5d7dbff;--config-card-hover-shadow: 4px 4px 30px rgba(30, 33, 40, 0.13);--config-card-active-background-color: #ffffff;--config-card-active-title-color: #1a1a1aff;--config-card-active-text-color: #1a1a1aff;--config-card-active-border-color: #d5d7dbff;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-list-views-use-card-theme: 0;--config-list-views-card-border-width: 1px;--config-list-views-card-border-radius: 5px;--config-list-views-card-default-background-color: #ffffff;--config-list-views-card-default-title-color: #3d71c0;--config-list-views-card-default-text-color: #0e0000ff;--config-list-views-card-default-border-color: #d5d7dbff;--config-list-views-card-hover-background-color: #ffffff;--config-list-views-card-hover-title-color: #3d71c0;--config-list-views-card-hover-text-color: #0e0000ff;--config-list-views-card-hover-border-color: #d5d7dbff;--config-list-views-card-click-background-color: #ffffff;--config-list-views-card-click-title-color: #3d71c0;--config-list-views-card-click-text-color: #0e0000ff;--config-list-views-card-click-border-color: #d5d7dbff;--config-sidebar-widget-username-color: #040000ff;--config-username-hover-color: #0b1320ff;--config-username-hover-decoration: none;--config-content-type-survey-background-color: #322c75;--config-content-type-survey-color: #fff;--config-checkbox-checked-color: #322c75;--config-content-type-article-background-color: #322c75;--config-main-navigation-dropdown-hover-color: #322c75;--config-meta-icon-color: #a7aeb5;--config-tag-pill-border-color: #e3e4ec;--config-tag-pill-color: #2b3346;--config-username-color: #322c75;--config-widget-tabs-active-border-color: #322c75;--config-widgets-action-link-color: #322c75;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config-button-toggle-hover-border-width: 1px;--config-button-toggle-active-border-width: 1px;--config-button-toggle-on-hover-border-width: 1px;--config-button-toggle-on-active-border-width: 1px;--config-button-cancel-hover-border-width: 1px;--config-button-cancel-active-border-width: 1px;}</style> <link href="https://dowpznhhyvkm4.cloudfront.net/2025-04-03-07-08-15-172d0fc1b0/dist/css/preact-app.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <style> /* Note: We recommend inviting a professional web developer to work with Custom Css. Test your code on a staging environment before publishing. */ .banner-container .banner-widget__image img { max-width: 60% } .com img { width:300px; height:261px } .text-center { text-align: left; } /* Fonts */ @font-face { font-family: 'Sailec-Bold'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec-Bold.woff2') format('woff'); font-weight: 700; } @font-face { font-family: 'Sailec-Medium'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec-Medium.woff2') format('woff'); font-weight: 500; font-style: normal; } @font-face { font-family: 'Sailec'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec.woff2') format('woff'); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Medium"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Medium.otf") format("opentype"); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Regular"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Regular.otf") format("opentype"); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Book"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Book.otf") format("opentype"); font-weight: 400; font-style: normal; } /* Generic setting */ p, a, span, div { font-size: 16px; } .btn span { font-size: 14px; } /* Mega menu */ .widget-container--header_navigation .header-navigation-items-wrapper * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } .p-v { padding-bottom: 0px !important; } .widget-container--header_navigation .header-navigation-items-wrapper strong { font-weight: 600; } /* Hero */ .brand-hero .brand-hero-title { margin-bottom: 30px; } .homepage-hero-subtitle { color: #fff; margin-top: 4px; margin-bottom: 24px; font-family: Sailec; } .forum-featured-image{ height:500px; } .search-box { margin-top: 80px; margin-left:15px; } /* Category Hero */ .qa-subForum-header .qa-page-title { font-size: 34px; } .qa-subForum-header .qa-subforum-description { font-weight: 400; } /* Navbar */ .main-navigation--wrapper{ background: #f7f7f7; } .main-navigation--wrapper .menu-create-topic { font-weight: 600; } /* Stats bar */ .widget-container--statistics_bar * { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; font-size: 14px !important; color: #0b1320; /*changed from white to black*/ } .qa-stats-bar { background: #f7f7f7; } /* previous banner styling .qa-stats-bar { background: linear-gradient(0deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.2)), linear-gradient(90deg, #161830 0%, #161830 50.36%, #161830 100%); } */ ul.list.list--stats-bar.qa-stats-bar { background: transparent; } section.full-width.Template-brand-stats.custom-stats-bar { border: none; } .stats-bar .list strong { color: #0b1320; font-weight: bold; font-size: 15px; margin-right: 6px; } .widget-container--statistics_bar .list__item span, .widget-container--statistics_bar .widget-last-visitors .widget-title { opacity: 0.6; } .widget-container--statistics_bar .last-visitors .profilepicture img { border: none; } @media (max-width: 420px) { .widget-container--statistics_bar *, .stats-bar .col, .stats-bar .list, .stats-bar .col, .stats-bar .list strong { font-size: 12px !important; } } /* Intro bar */ .widget-container--introduction_bar ul.list * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } /* Header adjustments */ .custom-community-title{ font-weight: 700; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div{ height: 60vh; /* default: 240px */ } .brand-hero { background-size:px; background-position:center center; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 15%; } @media (max-width: 1100px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { background-position:left center; } } @media (max-width: 700px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { height: 35vh; /* default: 240px */ } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 25%; } } @media (min-width: 764px) and (max-width: 1400px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-left: 12vw; } } /* Quicklins */ .quicklink__title { text-align: left; } .widget-container--quick_links .quicklink__box.quicklink-image .quicklink__hero { background-position: 0 50%; } .widget-container--quick_links .widget__heading { text-align: center; padding-bottom: 32px } /* Quick link font adjustments, font color still incorrect*/ .card-widget-text{ font-family: "National-Book", Arial; font-size: 16px; } /* CTA widget */ .Template-brand-cta { border-bottom: none; } .cta-widget.qa-cta-widget { background: #F7F7F7; } /* Spacing between custom widgets */ .custom-html-widget-wrapper { padding: 0; margin: 0; } /* Spacing between widgets */ .homepage-widget-wrapper, .widget-wrapper { margin-top: 40px; } .homepage-widget-wrapper, .widget-wrapper { /* margin-bottom: 56px; */ } /* Custom widgets title setting */ .custom-widget-header * { text-align: center; } .custom-widget-title { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-weight: 500; font-size: 40px; } .custom-widget-subtitle { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; margin-top: 16px; margin-bottom: 0; font-size: 16px; max-width: 560px; margin: auto; margin-top: 8px; } @media (max-width: 767px) { .custom-widget-title, .custom-widget-subtitle { padding: 0 16px; } } @media (max-width: 420px) { .custom-widget-title { font-size: 24px; } .custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title .card-widget-title { font-size: 16px; } .quicklink__title .card-widget-text { line-height: 24px; } .body-wrapper > .widget-container--quick_links :not(.widget-container--quick_links ~ .widget-container--quick_links) .quicklink__box.quicklink-image { border: none; } .body-wrapper > .widget-container--quick_links ~ .widget-container--quick_links .custom-quicklink { background: linear-gradient( 180deg #F7F7F7 100%); margin: 0; padding: 60px 16px; } @media (max-width: 1024px) { .body-wrapper > .widget-container--quick_links .quicklink__container { flex-flow: initial; overflow-x: auto; } .body-wrapper > .widget-container--quick_links .quicklink__container .quicklink__box { min-width: 250px; margin-right: 8px; } } /* Quicklinks with icon */ .quicklink-icon.quicklink__box .quicklink__url { display: flex; flex-direction: row; } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon { width: 72px; height: 72px; min-width:72px; margin: 16px 12px 16px } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { margin: 0; border-radius:50%; } .quicklink-more-text-icon { margin-top: 1px; position: absolute; height: 20px; width: 20px; } .homepage-widget-container--index-9 .custom-quicklink { margin: 40px 0px 10px; } @media (max-width: 767px) { a.quicklink-more-text { margin-left: 20px; } } @media (max-width: 420px) { .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { height: 72px; } } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title { flex-direction: column; align-self: center; padding: 0; margin: 16px 0; } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title p { margin-bottom: 0; } @media (max-width: 767px) { .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklinks-wrapper { padding-right: 16px; padding-left: 16px; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__container { flex-direction: column; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box, .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box a { width: 100%; } } .widget-container--container-2-1-column_1 .widget-container--quick_links .widget__heading { font-size: 24px; text-align: left; padding-bottom: 0; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up { display: flex !important; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up .quicklink__url { width: 100%; } .widget-container--container-2-1-column_1 .widget-container--quick_links .content--centered.is-hidden-mobile-only { display: none !important; } /* Featured Topics */ .homepage-widget-container--featured_topics { background: #f7f7f7; } .homepage-widget-container--featured_topics .featured-topics { padding-top: 56px; margin-top: 0 } .homepage-widget-container--featured_topics .featured-topics .featured-topic__title .featured-topic__heading { font-size: 16px; } .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-size: 40px; font-weight: 500; margin-bottom: 40px; } @media (max-width: 420px) { .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-size: 24px; } } li.featured-topic.quicklink__box.has-border.card-widget-wrapper { text-align: left; } .featured-topics .featured-topic.featured-topic--half-width { min-width: 250px !important; } .featured-topics{ padding-bottom: 48px; } /*to move search bar -subtext*/ .homepage-hero-subtitle { margin-top: 80px; } .homepage-hero-subtitle { visibility: hidden; } .mfp-img{ max-height: none !important; } /* adjust padding for SSO modal */ .mfp-wrap .mfp-inline-holder .mfp-content>* { padding: 10px !important; } /* containt background images on featured topics*/ .featured-topic__hero{ background-size: contain; background-repeat: no-repeat; } /* community category cards mobile view */ @media (max-width: 767px) { article.card.community-category__card.community-category__card-small-card { grid-column: auto/span 12; } } /*Chang title color on child categopries*/ .category-11310 .qa-page-title, .category-11310 .qa-subforum-description { color: black; } .category-11313 .qa-page-title, .category-11313 .qa-subforum-description { color: black; } .category-11318 .qa-page-title, .category-11318 .qa-subforum-description { color: black; } .category-11319 .qa-page-title, .category-11319 .qa-subforum-description { color: black; } .category-11320 .qa-page-title, .category-11320 .qa-subforum-description { color: black; } .category-11321 .qa-page-title, .category-11321 .qa-subforum-description { color: black; } .category-11322 .qa-page-title, .category-11322 .qa-subforum-description { color: black; } .category-11323 .qa-page-title, .category-11323 .qa-subforum-description { color: black; } .category-11324 .qa-page-title, .category-11324 .qa-subforum-description { color: black; } .category-11325 .qa-page-title, .category-11325 .qa-subforum-description { color: black; } .category-11326 .qa-page-title, .category-11326 .qa-subforum-description { color: black; } .category-11327 .qa-page-title, .category-11327 .qa-subforum-description { color: black; } .category-11328 .qa-page-title, .category-11328 .qa-subforum-description { color: black; } .category-11329 .qa-page-title, .category-11329 .qa-subforum-description { color: black; 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To make this even easier, we\u2019ve rolled out <strong>pre-built templates<\/strong> for IT, HR, Legal, Finance, Facilities, and more!<\/p><p>You can <strong>download, customize, and set them up in minutes<\/strong>\u2014saving time and effort while keeping things streamlined.<\/p><p>\ud83d\udd17 <strong>Grab your templates here:<\/strong> [<a href=\"https:\/\/support.freshservice.com\/en\/support\/solutions\/folders\/50000001971\" rel=\"noreferrer noopener\" target=\"_blank\"><u>Link<\/u><\/a>]<br \/>\ud83d\udcd6 <strong>Learn how to automate serving of document requests:<\/strong> [<a href=\"https:\/\/support.freshservice.com\/en\/support\/solutions\/articles\/50000006197-document-generation-for-employee-requests\" rel=\"noreferrer noopener\" target=\"_blank\"><u>Link<\/u><\/a>]<\/p><p><strong>Now, over to you!<\/strong><br \/>What are the most common document requests in your company? And what templates would you love to see added? Drop your thoughts in the comments! \u2b07\ufe0f<\/p><p>If you have any questions, please feel free to tag \u200b<user-mention data-id=\"47950\">@Jatin Rastogi<\/user-mention>\u00a0\u200b<user-mention data-id=\"57287\">@Kanu<\/user-mention>\u00a0<\/p>","id":41947,"featuredImage":"","label":"","replyCount":4,"views":203,"post":{"id":103926,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":7,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Smooth talker (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/7c912584-bbcb-402a-8c25-f17001af0ebf_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"<p>Hey everyone,<\/p><p>We know many of you have been using Freshservice\u2019s self-service document generation to handle common employee requests. To make this even easier, we\u2019ve rolled out <strong>pre-built templates<\/strong> for IT, HR, Legal, Finance, Facilities, and more!<\/p><p>You can <strong>download, customize, and set them up in minutes<\/strong>\u2014saving time and effort while keeping things streamlined.<\/p><p>\ud83d\udd17 <strong>Grab your templates here:<\/strong> [<a href=\"https:\/\/support.freshservice.com\/en\/support\/solutions\/folders\/50000001971\" rel=\"noreferrer noopener\" target=\"_blank\"><u>Link<\/u><\/a>]<br \/>\ud83d\udcd6 <strong>Learn how to automate serving of document requests:<\/strong> [<a href=\"https:\/\/support.freshservice.com\/en\/support\/solutions\/articles\/50000006197-document-generation-for-employee-requests\" rel=\"noreferrer noopener\" target=\"_blank\"><u>Link<\/u><\/a>]<\/p><p><strong>Now, over to you!<\/strong><br \/>What are the most common document requests in your company? And what templates would you love to see added? 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To make this even easier, we\u2019ve rolled out <strong>pre-built templates<\/strong> for IT, HR, Legal, Finance, Facilities, and more!<\/p><p>You can <strong>download, customize, and set them up in minutes<\/strong>\u2014saving time and effort while keeping things streamlined.<\/p><p>\ud83d\udd17 <strong>Grab your templates here:<\/strong> [<a href=\"https:\/\/support.freshservice.com\/en\/support\/solutions\/folders\/50000001971\" rel=\"noreferrer noopener\" target=\"_blank\"><u>Link<\/u><\/a>]<br \/>\ud83d\udcd6 <strong>Learn how to automate serving of document requests:<\/strong> [<a href=\"https:\/\/support.freshservice.com\/en\/support\/solutions\/articles\/50000006197-document-generation-for-employee-requests\" rel=\"noreferrer noopener\" target=\"_blank\"><u>Link<\/u><\/a>]<\/p><p><strong>Now, over to you!<\/strong><br \/>What are the most common document requests in your company? And what templates would you love to see added? Drop your thoughts in the comments! \u2b07\ufe0f<\/p><p>If you have any questions, please feel free to tag \u200b<user-mention data-id=\"47950\">@Jatin Rastogi<\/user-mention>\u00a0\u200b<user-mention data-id=\"57287\">@Kanu<\/user-mention>\u00a0<\/p>","url":"\/document-management-11446\/document-management-pre-built-document-templates-for-different-teams-now-available-41947?postid=103926#post103926","creationDate":"2025-03-25T11:12:41+0000","relativeCreationDate":"8 days ago"},"contentType":"discussion","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false}},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section role="group" class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.freshworks.com/document-management-11446/document-management-pre-built-document-templates-for-different-teams-now-available-41947"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">[Document Management] >> Pre-built Document Templates for Different Teams – Now Available!</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kamakshi-v-43548" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" style="width: 100%;" title alt="Kamakshi V" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div><span class="notification-link"><span class="thread-meta-item__date">8 days ago</span></span></span></div></div></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--breadcrumb widget-container--index-4" data-idx="4"> <div class="widget-placeholder"> <div data-preact="widget-breadcrumb/Breadcrumb" class="" data-props="{"breadcrumbData":[{"url":"\/","title":"Community"},{"url":"\/events","title":"Events"}]}"><div class="sitewidth breadcrumb-container"><div class="col main-navigation--breadcrumb-wrapper widget--breadcrumb"><ul 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custom-content-stream_with_sidebar homepage-widget-wrapper widget-wrapper" ><div class="col col--main has--side qa-div-main custom-content-stream widget-container--container-2-1-column_1"><div class="widget-container widget-container--event-overview_list widget-container--container-2-1-column_1-index-0" data-idx="0"><div class="widget-placeholder"><div data-preact="Event/EventOverviewNew" class="" data-props="{"pastEventsNew":[{"id":404,"title":"Freshservice Reference Roundtable: City of Denton","content":"<h3>Evaluating Freshservice for your organization?<\/h3><p>\u00a0<\/p><p>Join our upcoming<strong>\u00a0<\/strong>Reference Roundtable<strong> <\/strong>to\u00a0chat\u00a0directly with Shannon Mejia, Deputy Director for the City of Denton.<br \/><br \/>In this closed-door, 1-hour discussion, Shannon will give attendees an unfiltered view into the <strong>City of Denton's transition from Cherwell to Freshservice<\/strong>, including:\u00a0<\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><div><div><p><a href=\"https:\/\/emojipedia.org\/check-mark-button\">\u2705<\/a>\u00a0<strong>Before Freshservice<\/strong> \u2014 challenges and pain points, evaluation approach, key considerations<\/p><p><a href=\"https:\/\/emojipedia.org\/check-mark-button\">\u2705<\/a><strong>\u00a0With Freshservice <\/strong>\u2014 implementation experience, solution details, support experience<\/p><p><a href=\"https:\/\/emojipedia.org\/check-mark-button\">\u2705<\/a><strong>\u00a0Key Results<\/strong> \u2014 early successes and challenges, long-term vision<\/p><p><a href=\"https:\/\/emojipedia.org\/check-mark-button\">\u2705<\/a>\u00a0<strong>Best Practices <\/strong>\u2014 choosing the right vendor for your needs, and managing change.\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><p>With <strong>only 15\u00a0seats available<\/strong>, attendees will enjoy an authentic discussion, stepping inside the City of Denton's ITSM journey\u00a0and learning from their experience.<\/p><p>Spots are limited\u2014<strong>register now<\/strong> for a seat at the table!\u00a0<\/p><p>\u00a0<\/p><hr \/><h2><br \/><span style=\"color:#000000;\"><strong>What to Expect!<\/strong><\/span><\/h2><ul><li>\t<p>Customer Introduction (5 minutes)<\/p>\t<\/li>\t<li>\t<p>Customer-led experience walkthrough (20 minutes)<\/p>\t<\/li>\t<li>\t<p>Open Q&amp;A (25 minutes)<\/p>\t<\/li><\/ul><p>\u00a0<\/p><p><em>Please <strong>come prepared with questions<\/strong>, or<strong> send them in to Shannon<\/strong>\u00a0via lilly.corsi@freshworks.com!\u00a0<\/em><\/p><p>\u00a0<\/p><p><em>P.S - <strong>This is a prospects only event and not tailored for our current customers. 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Join us for a 60-minute virtual session\u00a0where our Subject Matter Expert,\u00a0<strong>Neil Dutta<\/strong>\u00a0will break down the differences, key use cases, and when to use each of it for maximum impact. Learn from real-world case studies, and get actionable insights to improve both automation and agent productivity.<\/p><p><strong>Key Takeaways:<\/strong><\/p><ul><li>When to use a <strong>Chatbot<\/strong> vs an <strong>Agent Assistance Bot<\/strong>.<\/li>\t<li>Real-world case studies\u00a0of both in action.<\/li>\t<li>How to enhance customer satisfaction and drive ROI with AI-powered solutions.<\/li><\/ul><p><strong>Who Should Attend?<\/strong><\/p><ul><li>Customer service professionals<\/li>\t<li>Anyone exploring AI-driven customer support solutions<\/li><\/ul><p>Save your spot now!<\/p>","startAt":1740499200,"endAt":1740502800,"type":"Ask the Expert","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f8f0f969-7b01-4f72-b4f9-bf421f0a1f5c_thumb.png","destinationUrl":"\/events\/agent-assistance-bot-vs-chatbot-when-to-get-started-with-what-400","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"<p>Heyy!<br \/><br \/>Thank you for signing up for this event. You will soon receive a Zoom confirmation email in\u00a0your registered Email ID.<\/p>","attendeeCount":308,"timezoneName":"Asia\/Kolkata","attendees":[{"id":40757,"avatar":"","name":"myates","rank":{"name":"Apprentice","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-25 16:30:24.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":61389,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/e02e048a-9012-4ccd-9e00-827ab43b7409.png","name":"ToddRix","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-25 16:22:00.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":61198,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/6bbc8288-8e00-40d8-8f24-e4f31ca544fe.png","name":"IsaSoares","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-25 16:19:06.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":61520,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b84710c4-dbbb-48d9-a6fb-825d061a56ab.png","name":"erazzano1","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-25 16:15:58.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":61206,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fa12d7fc-8419-45b6-8cd0-4f637cf8ddf5.png","name":"Quincy","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-25 16:10:14.000000","timezone_type":1,"timezone":"+00:00"},"email":null}],"externalRegistrationUrl":"","externalRegistrationUrlLabel":"","featuredTopics":[],"userGroupId":"","createdBy":"43548","createdAt":{"date":"2025-01-27 11:04:37.000000","timezone_type":1,"timezone":"+00:00"}},{"id":401,"title":"Freddy AI Unplugged - Expert Insights & AMA Session","content":"<p>Hello Folks!<\/p><p><span style=\"color:#434343;\">\ud83d\ude80 <\/span><span style=\"color:#434343;\"><strong>Want to unlock the full potential of Freddy AI for Freshservice?<\/strong><\/span><span style=\"color:#434343;\"> This is your exclusive chance to go behind the scenes, see it in action, and get your burning questions answered\u2014<\/span><span style=\"color:#434343;\"><strong>live!<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Join us for <\/span><span style=\"color:#000000;\"><strong>Freddy AI Unplugged: Expert Insights &amp; AMA<\/strong><\/span><span style=\"color:#000000;\"> on <\/span><span style=\"color:#000000;\"><strong>February 20, 2025<\/strong><\/span><span style=\"color:#000000;\">, where our experts will showcase game-changing features, share insider tips, and reveal best practices to supercharge your workflow.<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\udd39 <\/span><span style=\"color:#000000;\"><strong>What\u2019s in it for you?<\/strong><\/span><br \/><span style=\"color:#000000;\">\u2705 Hands-on demos of the latest Freddy AI innovations<\/span><br \/><span style=\"color:#000000;\">\u2705 Pro tips &amp; hidden gems to elevate your experience<\/span><br \/><span style=\"color:#000000;\">\u2705 A live Q&amp;A with Freddy AI experts\u2014get your questions answered!<\/span><br \/><span style=\"color:#000000;\">\u2705 Real-world success stories from teams using Freddy AI effectively<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\udcc5 <\/span><span style=\"color:#000000;\"><strong>Date:<\/strong><\/span><span style=\"color:#000000;\"> February 20, 2025<\/span><br \/><span style=\"color:#000000;\">\u23f0 <\/span><span style=\"color:#000000;\"><strong>Time:<\/strong><\/span><span style=\"color:#000000;\"> 8:00 a.m. PT | 11:00 a.m. ET | 5:00 p.m. BST<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\udca1 <\/span><span style=\"color:#000000;\"><strong>Don\u2019t just use Freddy AI\u2014master it!<\/strong><\/span><span style=\"color:#000000;\">\u00a0<\/span><\/p><p><a href=\"https:\/\/www.freshworks.com\/events\/freddy-ai-for-it\/?tactic_id=6892217\"><span style=\"color:#3498db;\"><strong>Register Now<\/strong><\/span><\/a><\/p>","startAt":1740067200,"endAt":1740070800,"type":"Webinar","location":"","link":"https:\/\/www.freshworks.com\/events\/freddy-ai-for-it\/?tactic_id=6892217","linkLabel":"Register Now","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bab08e88-e239-48c6-bf51-12c060abc8d4_thumb.png","destinationUrl":"\/events\/freddy-ai-unplugged-expert-insights-ama-session-401","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/freddy-ai-for-it\/?tactic_id=6892217","externalRegistrationUrlLabel":"Register Now","featuredTopics":[],"userGroupId":"","createdBy":"61166","createdAt":{"date":"2025-02-13 11:14:31.000000","timezone_type":1,"timezone":"+00:00"}},{"id":388,"title":"Debunking the top 10 myths about Chatbots","content":"<p><br \/>Hello Freshworks Community!<br \/><br \/>In this \u2018Ask the Expert\u2019 Community Event, we\u2019ll bust the top 10 myths surrounding chatbots, helping decision-makers understand the real opportunities and challenges. Learn how to avoid common mistakes and maximize the potential of chatbots in your business.<\/p><section class=\"callout callout-yellow\"><div><div><div><div><div><div><div><div><div><div><p><strong>What are we covering -<\/strong><\/p><p>\u2705 \u200b\u200b\u200bThe 10 most common myths about chatbots<\/p><p>\u2705\u00a0Practical advice on when and how to invest in chatbots<\/p><p>\u2705\u00a0Best practices for integrating chatbots with your existing systems and teams<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"callout callout-yellow\"><div><div><div><div><div><div><div><div><div><div><p><strong>Key Takeaways:<\/strong><\/p><p>\u2705\u00a0Understand the truth behind popular chatbot myths<\/p><p>\u2705\u00a0Learn the critical factors for chatbot success<\/p><p>\u2705\u00a0Discover strategies to avoid common pitfalls and challenges<\/p><p>\u2705\u00a0Gain insights into how chatbots can elevate customer experience and streamline operations<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p><section class=\"callout callout-yellow\"><div><div><div><div><div><div><div><div><div><div><p><strong>Who can attend:<\/strong><\/p><p>\u2705\u00a0Business leaders and decision-makers considering chatbot solutions<\/p><p>\u2705\u00a0Customer Experience and Customer Support managers<\/p><p>\u2705\u00a0IT and digital transformation professionals<\/p><p>\u2705Anyone interested in learning more about chatbots and automation<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>Looking forward to your participation!!<\/p><p>RSVP NOW!<\/p><p><span style=\"color:#ffffff;\"><strong><span style=\"background-color:#d35400;\">Note - The scheduled event has been moved\u00a0to February 10 due to operational challenges. If you have any questions about the registration link or haven\u2019t received it yet, feel free to tag me or send me a DM.<\/span><\/strong><\/span><\/p>","startAt":1739203200,"endAt":1739206800,"type":"Ask the Expert","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c1c40ec8-b6bf-4e22-8d8a-06dd9124f92c_thumb.png","destinationUrl":"\/events\/debunking-the-top-10-myths-about-chatbots-388","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"<p>Hello!<\/p><p>It\u2019s great that you have registered. Please look out for a confirmation email from Zoom with your joining link!<\/p>","attendeeCount":85,"timezoneName":"Asia\/Kolkata","attendees":[{"id":60829,"avatar":"","name":"DRob","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-10 16:05:35.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":61014,"avatar":"","name":"Dhaval Parmar","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-10 16:05:19.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":51506,"avatar":"","name":"Yinka","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-10 15:59:45.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":61011,"avatar":"","name":"GTen","rank":[],"signedUpAt":{"date":"2025-02-10 15:33:45.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":61010,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/67e0091b-b02f-4647-9666-802848afe57e.png","name":"mdepaolo","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2025-02-10 15:18:11.000000","timezone_type":1,"timezone":"+00:00"},"email":null}],"externalRegistrationUrl":"","externalRegistrationUrlLabel":"","featuredTopics":[{"publicId":"41469","privateId":"13139","contentType":"article"}],"userGroupId":"","createdBy":"43548","createdAt":{"date":"2024-11-08 12:37:12.000000","timezone_type":1,"timezone":"+00:00"}},{"id":399,"title":"Let\u2019s Talk IT: Fresh features. Fresh insights. Freshservice in 2025 - SLOT 2","content":"<p><span style=\"color:#000000;\">Hello Folks!<br \/><br \/>2025 is here, and so are the game-changing updates to Freshservice! Join us for our first\u00a0<\/span><\/p><p><span style=\"color:#000000;\">roadmap webinar of the year to get an exclusive look at what\u2019s in store.<\/span><\/p><p>\u00a0<\/p><p><strong><span style=\"color:#000000;\">Here\u2019s why you can\u2019t miss this -<\/span><\/strong><\/p><ul><li><span style=\"color:#000000;\"><strong>Exclusive sneak peek<\/strong>: Be among the first to explore new features designed to streamline IT workflows and enhance productivity<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Expert insights<\/strong>: Hear directly from our product specialists ont how Freshservice can help transform employee experience<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Interactive Q&amp;A<\/strong>: Bring your questions and feedback\u2014our team is ready to engage and share tailored insights<\/span><\/li><\/ul><p><a href=\"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6892217\"><span style=\"color:#1155cc;\"><u>Register here<\/u><\/span><\/a><\/p>","startAt":1737648000,"endAt":1737651600,"type":"Webinar","location":"","link":"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6734507&utm_source=Community_Banner&utm_medium=Clicks&utm_campaign=Lets%20Talk%20IT","linkLabel":"Register Now","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/665f626e-072d-4be4-a86a-fb5ff6666553_thumb.jpg","destinationUrl":"\/events\/let-s-talk-it-fresh-features-fresh-insights-freshservice-in-2025-slot-2-399","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6734507&utm_source=Community_Banner&utm_medium=Clicks&utm_campaign=Lets%20Talk%20IT","externalRegistrationUrlLabel":"Register Now","featuredTopics":[],"userGroupId":"","createdBy":"43548","createdAt":{"date":"2025-01-15 06:40:07.000000","timezone_type":1,"timezone":"+00:00"}},{"id":398,"title":"Let\u2019s Talk IT: Fresh features. Fresh insights. Freshservice in 2025 - SLOT 1","content":"<p><span style=\"color:#000000;\">Hello Folks!<br \/><br \/>2025 is here, and so are the game-changing updates to Freshservice! Join us for our first\u00a0<\/span><\/p><p><span style=\"color:#000000;\">roadmap webinar of the year to get an exclusive look at what\u2019s in store.<\/span><\/p><p>\u00a0<\/p><p><strong><span style=\"color:#000000;\">Here\u2019s why you can\u2019t miss this -<\/span><\/strong><\/p><ul><li><span style=\"color:#000000;\"><strong>Exclusive sneak peek<\/strong>: Be among the first to explore new features designed to streamline IT workflows and enhance productivity<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Expert insights<\/strong>: Hear directly from our product specialists ont how Freshservice can help transform employee experience<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Interactive Q&amp;A<\/strong>: Bring your questions and feedback\u2014our team is ready to engage and share tailored insights<\/span><\/li><\/ul><p><a href=\"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6892217\"><span style=\"color:#1155cc;\"><u>Register here<\/u><\/span><\/a><\/p>","startAt":1737619200,"endAt":1737622800,"type":"Webinar","location":"","link":"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6734507&utm_source=Community_Banner&utm_medium=Clicks&utm_campaign=Lets%20Talk%20IT","linkLabel":"Register Now","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ce501998-afb2-44bf-b248-30a5f623f5f4_thumb.jpg","destinationUrl":"\/events\/let-s-talk-it-fresh-features-fresh-insights-freshservice-in-2025-slot-1-398","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6734507&utm_source=Community_Banner&utm_medium=Clicks&utm_campaign=Lets%20Talk%20IT","externalRegistrationUrlLabel":"Register Now","featuredTopics":[],"userGroupId":"","createdBy":"43548","createdAt":{"date":"2025-01-15 06:38:41.000000","timezone_type":1,"timezone":"+00:00"}},{"id":397,"title":"[December Edition] What's new in Customer Service? - Slot 2","content":"<p>We're back with the final edition of the Roadmap series for our CS products - Freshdesk, Freshchat, Freshcaller, and Freshdesk Omni, for 2024!<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><p><strong>Date:<\/strong>\u00a016th December, 2024<\/p><p><strong>Timeslots:<\/strong><\/p><p>Session 1 -\u00a0 \u00a0 \u00a01:30 p.m. IST | 4 p.m. SGT | 6 p.m. AEST<\/p><p>Session 2 -\u00a0 \u00a0 \u00a08 a.m. PT | 11 a.m. ET | 5\u00a0p.m. CET<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>This will be a live session. 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We'll discuss our upcoming innovations and how you can take advantage of these capabilities, with some time for Q&amp;A at the end.<\/p>","startAt":1734336000,"endAt":1734339600,"type":"Webinar","location":"","link":"https:\/\/www.freshworks.com\/events\/customer-service\/lets-talk-cs\/#upcomingwebinars","linkLabel":"Register now","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/da1d26c7-a74d-4ec7-97c3-f1e229281e67_thumb.png","destinationUrl":"\/events\/december-edition-what-s-new-in-customer-service-slot-1-396","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/customer-service\/lets-talk-cs\/","externalRegistrationUrlLabel":"Register now","featuredTopics":[],"userGroupId":"","createdBy":"14347","createdAt":{"date":"2024-12-11 06:24:23.000000","timezone_type":1,"timezone":"+00:00"}},{"id":395,"title":"ITOM Unlocked: Mastering scheduled maintenance","content":"<p>Hello Freshservice Community!!<br \/><br \/>Wondering how to effectively prepare end users in case of scheduled downtime? It\u2019s time to elevate your status updates with embeddable status page badges and widgets.<\/p><ul><li>Update service status on any webpage including the support portal<\/li>\t<li>Get Freddy AI Copilot to enhance your updates and save time<\/li>\t<li>Pre-empt ticket creation and build trust with proactive communication<\/li><\/ul><p>Join this Community Event to watch a live demo, learn tips &amp; tricks, and interact with product experts- \u200b<user-mention data-id=\"33519\">@a5huto5h<\/user-mention>\u00a0\u200b<user-mention data-id=\"31549\">@Anusha<\/user-mention>\u00a0to derive the maximum value from your status page. Looking forward to seeing you\u2019ll at the session. If you have any questions ahead of the session, please drop them in the Comment section of the below Conversation Lounge.<\/p><p><oembed url=\"https:\/\/community.freshworks.com\/it-operations-management-11411\/meet-subject-matter-expert-ashutosh-pandey-itom-unlocked-37058?tid=37058&amp;fid=11411\"><\/oembed><\/p><p>\u00a0<\/p>","startAt":1733931000,"endAt":1733934600,"type":"Ask the Expert","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/94464163-c6f4-473b-9b44-501544cd16ff_thumb.png","destinationUrl":"\/events\/itom-unlocked-mastering-scheduled-maintenance-395","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"<p>Hello!<br \/><br \/>Thank you for registering! The Zoom joining link will be sent to your registered email.\u00a0<\/p>","attendeeCount":65,"timezoneName":"Asia\/Kolkata","attendees":[{"id":30040,"avatar":"","name":"breakwaternetworking","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-12-11 15:50:21.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59674,"avatar":"","name":"mannech","rank":[],"signedUpAt":{"date":"2024-12-11 15:46:41.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":58315,"avatar":"","name":"brandon.hoge","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-12-11 15:37:15.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59592,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c079242b-501f-4cf2-82c9-310b00509bce.png","name":"TeresaO","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-12-11 15:36:10.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":54372,"avatar":"","name":"puc77","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-12-11 15:35:31.000000","timezone_type":1,"timezone":"+00:00"},"email":null}],"externalRegistrationUrl":"","externalRegistrationUrlLabel":"","featuredTopics":[{"publicId":"37058","privateId":"13033","contentType":"article"}],"userGroupId":"","createdBy":"43548","createdAt":{"date":"2024-11-20 10:15:49.000000","timezone_type":1,"timezone":"+00:00"}},{"id":394,"title":"Freddy AI Agent Unleashed: Drive Effortless, Always-On Assistance","content":"<p><span style=\"color:#000000;\">Hello Freshworks Community!!!!<br \/><br \/>Discover how the <\/span><a href=\"https:\/\/www.freshworks.com\/theworks\/company-news\/freddy-ai-agent-cx-ex\/\"><span style=\"color:#1155cc;\"><u>newly launched Freddy AI Agent in Freshservice<\/u><\/span><\/a><span style=\"color:#000000;\"> transforms IT support experiences, making always-on, personalized, and autonomous assistance a reality for organizations of all sizes. With Freddy AI, teams can deliver instant, context-aware support right where employees need it most\u2014on Slack and Microsoft Teams. Say goodbye to the challenges of growing service demand, rising employee expectations, and the burden of support maintenance and security, as Freddy takes on repetitive requests and provides secure, reliable answers around the clock. <\/span><br \/><br \/><span style=\"color:#000000;\">This webinar will guide you through deploying Freddy AI Agent to support distributed teams effortlessly.<\/span><br \/><br \/><span style=\"color:#000000;\"><strong>Key Takeaways:<\/strong><\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Get started with\u00a0 Freddy AI Agent:<\/strong><\/span><span style=\"color:#000000;\"> Learn how to get started with Freddy AI Agent\u2019s always-on AI-powered support to allow your teams to handle increased demand without human intervention.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Enhance Employee Experience:<\/strong><\/span><span style=\"color:#000000;\"> Discover how Freddy AI personalizes interactions across multiple languages and channels, meeting employees in the flow of work.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Boost Service Efficiency:<\/strong><\/span><span style=\"color:#000000;\"> See how Freddy frees up your team to focus on complex issues by resolving repetitive, mundane requests autonomously.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Real-Time Demo and Q&amp;A: <\/strong><\/span><span style=\"color:#000000;\">Gain hands-on insights into Freddy\u2019s capabilities, and get your questions answered by product experts.<\/span><\/li><\/ul><p>\u00a0<\/p><p>Looking forward to your participation.<\/p>","startAt":1733414400,"endAt":1733418000,"type":"Ask the Expert","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/773cb964-dbcf-493d-9dc1-353245352bef_thumb.png","destinationUrl":"\/events\/freddy-ai-agent-unleashed-drive-effortless-always-on-assistance-394","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"<p>Hello !!!<\/p><p>Thank you for signing up! You will receive a Zoom registration link in your registered email.\u00a0<\/p>","attendeeCount":344,"timezoneName":"Asia\/Kolkata","attendees":[{"id":59607,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/0d4ba851-1c56-4a69-b897-a93738d43bee.png","name":"anishmurali","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-12-05 16:55:25.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59592,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c079242b-501f-4cf2-82c9-310b00509bce.png","name":"TeresaO","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-12-05 16:34:53.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59605,"avatar":"","name":"user1234","rank":[],"signedUpAt":{"date":"2024-12-05 16:15:35.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59603,"avatar":"","name":"ashwinnitrey","rank":[],"signedUpAt":{"date":"2024-12-05 16:11:29.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59601,"avatar":"","name":"The Adlerian Mikey","rank":[],"signedUpAt":{"date":"2024-12-05 16:06:56.000000","timezone_type":1,"timezone":"+00:00"},"email":null}],"externalRegistrationUrl":"","externalRegistrationUrlLabel":"","featuredTopics":[{"publicId":"40812","privateId":"13131","contentType":"article"}],"userGroupId":"","createdBy":"43548","createdAt":{"date":"2024-11-14 17:07:00.000000","timezone_type":1,"timezone":"+00:00"}},{"id":393,"title":"[November Edition] What's new in Customer Service? - Slot 2","content":"<p>We're back with the November edition of the Roadmap series for our CS products - Freshdesk, Freshchat, Freshcaller, and Freshdesk Omni!<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><p><strong>Date:<\/strong>\u00a021st\u00a0November, 2024<\/p><p><strong>Timeslots:<\/strong><\/p><p>Session 1 -\u00a0 \u00a0 \u00a01:30 p.m. IST | 4 p.m. SGT | 6 p.m. AEST<\/p><p>Session 2 -\u00a0 \u00a0 \u00a08 a.m. PT | 11 a.m. ET | 5\u00a0p.m. CET<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>This will be a live session. We'll discuss our upcoming innovations and how you can take advantage of these capabilities, with some time for Q&amp;A at the end.<\/p>","startAt":1732204800,"endAt":1732208400,"type":"Webinar","location":"","link":"https:\/\/www.freshworks.com\/events\/customer-service\/lets-talk-cs\/#upcomingwebinars","linkLabel":"Register now","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/e0a345ec-d12f-4b62-9908-3b67f9d107e1_thumb.png","destinationUrl":"\/events\/november-edition-what-s-new-in-customer-service-slot-2-393","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/customer-service\/lets-talk-cs\/","externalRegistrationUrlLabel":"Register now","featuredTopics":[],"userGroupId":"","createdBy":"14347","createdAt":{"date":"2024-11-12 06:26:39.000000","timezone_type":1,"timezone":"+00:00"}},{"id":390,"title":"What's new in Freshservice? November Edition [Slot 2]","content":"<p>A roundup of all Freshservice innovations coming your way in 2024. Equip your IT teams to build a resilient and future-proof service delivery now!\u00a0<\/p>","startAt":1732204800,"endAt":1732208400,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a6addcca-7014-44ea-a775-db5682d2d538_thumb.png","destinationUrl":"\/events\/what-s-new-in-freshservice-november-edition-slot-2-390","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6418462&utm_source=Website&utm_medium=Community&utm_campaign=RoadmapNovEdition#:~:text=REGISTER%20NOW-,8%20a.m.%20PDT%20%7C%2011%20a.m.%20EDT%20%7C%204%20p.m.%20BST,-November%2021%2C%2","externalRegistrationUrlLabel":"Register now","featuredTopics":[],"userGroupId":"","createdBy":"39552","createdAt":{"date":"2024-11-08 13:06:20.000000","timezone_type":1,"timezone":"+00:00"}},{"id":389,"title":"What's new in Freshservice? November Edition [Slot 1]","content":"<p>A roundup of all Freshservice innovations coming your way in 2024. Equip your IT teams to build a resilient and future-proof service delivery now!\u00a0<\/p>","startAt":1732176000,"endAt":1732179600,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/093a02a5-b05a-4f2b-9a6f-7c6a88f90235_thumb.png","destinationUrl":"\/events\/what-s-new-in-freshservice-november-edition-slot-1-389","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/freshservice\/lets-talk-it\/?tactic_id=6418462&utm_source=Website&utm_medium=Community&utm_campaign=RoadmapNovEdition#:~:text=REGISTER%20NOW-,8%20a.m.%20PDT%20%7C%2011%20a.m.%20EDT%20%7C%204%20p.m.%20BST,-November%2021%2C%2","externalRegistrationUrlLabel":"Register now","featuredTopics":[],"userGroupId":"","createdBy":"39552","createdAt":{"date":"2024-11-08 12:55:46.000000","timezone_type":1,"timezone":"+00:00"}},{"id":391,"title":"[November edition] What's new in Customer Service? - Slot 1","content":"<p>We're back with the November edition of the Roadmap series for our CS products - Freshdesk, Freshchat, Freshcaller, and Freshdesk Omni!<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><p><strong>Date:<\/strong>\u00a021st\u00a0November, 2024<\/p><p><strong>Timeslots:<\/strong><\/p><p>Session 1 -\u00a0 \u00a0 \u00a01:30 p.m. IST | 4 p.m. SGT | 6 p.m. AEST<\/p><p>Session 2 -\u00a0 \u00a0 \u00a08 a.m. PT | 11 a.m. ET | 5\u00a0p.m. CET<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>This will be a live session. We'll discuss our upcoming innovations and how you can take advantage of these capabilities, with some time for Q&amp;A at the end.<\/p>","startAt":1732176000,"endAt":1732179600,"type":"Webinar","location":"","link":"https:\/\/www.freshworks.com\/events\/customer-service\/lets-talk-cs\/#upcomingwebinars","linkLabel":"Register now","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c276be5d-a44a-489e-be3e-fecce900979f_thumb.png","destinationUrl":"\/events\/november-edition-what-s-new-in-customer-service-slot-1-391","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/customer-service\/lets-talk-cs\/","externalRegistrationUrlLabel":"Register now","featuredTopics":[],"userGroupId":"","createdBy":"14347","createdAt":{"date":"2024-11-12 06:26:11.000000","timezone_type":1,"timezone":"+00:00"}},{"id":378,"title":"Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact [Slot 3]","content":"<p><strong>\ud83d\ude80 Ready to Supercharge Your Customer Support? \ud83d\ude80<\/strong><\/p><p>Hey, support superstars! \ud83c\udf1f We've got something HUGE coming your way that's going to revolutionize how you handle customer queries. Drum roll, please... \ud83e\udd41<\/p><p>\ud83e\udd16 Introducing: \"<strong>Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact<\/strong>\" - a webinar to help you and your teams get started using Freddy Copilot and start realizing impact! \ud83e\udd16<\/p><p>Imagine a world where high-volume inquiries are a breeze, ticket handling is smoother than butter, and response times are faster than you can say \"customer satisfaction.\" Well, guess what? That world is about to become your reality! \ud83d\ude0e<\/p><p>\ud83d\uddd3\ufe0f <strong>When Can You Join?<\/strong><\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 1:\u00a0<\/strong>Oct 22, 3:00 pm AEDT | 12:00 pm SGT | 9:30 am IST<\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 2:\u00a0<\/strong>Nov 7, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST\u200b\u200b\u200b\u200b\u200b<\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 3:\u00a0<\/strong>Nov 20, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST<\/p><h3 style=\"text-align:center;\"><span style=\"color:#3300ff;\"><strong>\ud83d\udd25 <\/strong><\/span><a href=\"https:\/\/www.freshworks.com\/webinars\/supercharge-customer-support-with-freddy-ai\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=cx_adoption_webinar\"><span style=\"color:#3300ff;\"><strong><u>Register Now!<\/u><\/strong><\/span><\/a><span style=\"color:#3300ff;\"><strong> \ud83d\udd25<\/strong><\/span><\/h3><p><strong>\ud83c\udfad Where's It Happening?<\/strong><\/p><p>In the comfort of your own space - on Zoom! \ud83d\udcbb (Zoom link will be provided upon registration)<\/p><p>\ud83d\udcad\u00a0<strong>Our Speakers:<\/strong><\/p><ul><li>Jayakar Manoharan, Product Adoption Specialist<\/li>\t<li>Tanvi Gupta, Staff Product Manager<\/li><\/ul><p><strong>\ud83e\udd2f What Mind-Blowing Stuff Will You Learn?<\/strong><\/p><ul><li>Tame the beast of high-volume inquiries \ud83e\udd81<\/li>\t<li>Make ticket handling your new superpower \ud83e\uddb8\u200d\u2640\ufe0f<\/li>\t<li>Speed up those response times\u26a1<\/li><\/ul><p>Plus, get ready for live demos and a chance to pick the brains of our AI experts in a Q&amp;A session! \ud83e\udde0\ud83d\udca1<\/p>","startAt":1732118400,"endAt":1732122000,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/ae62a989-b7aa-415b-a08f-8658394bb241_thumb.png","destinationUrl":"\/events\/supercharge-your-customer-support-unleash-the-power-of-freddy-copilot-for-immediate-impact-slot-3-378","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/webinars\/supercharge-customer-support-with-freddy-ai\/?utm_source=community&utm_medium=event&utm_campaign=cx_adoption_webinar","externalRegistrationUrlLabel":"Register Now","featuredTopics":[{"publicId":"39987","privateId":"13110","contentType":"article"}],"userGroupId":"","createdBy":"31053","createdAt":{"date":"2024-10-03 09:31:18.000000","timezone_type":1,"timezone":"+00:00"}},{"id":384,"title":"Mastering Freddy Copilot: Unlock Your IT Team's Full Potential [Slot 3]","content":"<p>Are you ready to turbocharge your IT team's performance? We've got a game-changing webinar coming your way that'll make your tech support smoother than a freshly defragmented hard drive! \ud83d\udcbe\u2728<\/p><p>\ud83e\udd16 Presenting: \"<a href=\"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=ex_adoption_webinar\"><strong>Mastering Freddy Copilot: Unlock Your IT Team's Full Potential<\/strong><\/a>\"\u00a0 - A Webinar to help you and your teams get started using Freddy Copilot and start realizing impact! \ud83e\udd16<\/p><p>Imagine an IT world where service delivery is standardized, issues are resolved quickly, and your operations are optimized to perfection. Sounds like a dream, right? Well, that dream is about to become a reality! \ud83d\ude0e<\/p><section><p>\ud83d\uddd3\ufe0f\u00a0<strong>When Can You Join?<\/strong><\/p><p>We've got multiple slots to fit your schedule:<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 1:\u00a0<\/strong>Oct 23, 8:00 am PDT | 11:00 am EDT | 5:00 pm CEST | 8:30 pm IST<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 2:\u00a0<\/strong>Nov 5, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 3:\u00a0<\/strong>Nov 19, 3:00 pm AEDT | 12:00 pm SGT | 9:30 am IST<\/p><\/section><h3 style=\"text-align:center;\"><strong>\ud83d\udd25<\/strong><a href=\"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=ex_adoption_webinar\"><strong><u>Register Now!<\/u><\/strong><\/a><strong>\ud83d\udd25<\/strong><\/h3><section><p><strong>\ud83c\udfad Where's It Happening?<\/strong><\/p><p>In the comfort of your own space - on Zoom! \ud83d\udcbb\u00a0<em>(Zoom link will be provided upon registration)<\/em><\/p><p>\ud83d\udcad\u00a0<strong>Our Speakers:<\/strong><\/p><ul><li>Swathi Rajan, Product Adoption Specialist<\/li>\t<li>Viswanatha Mehta, Senior Product Manager<\/li><\/ul><p>\u200b<strong>\ud83e\udde0 What Mind-Blowing IT Skills Will You Gain?<\/strong><\/p><\/section><section><ul><li>Standardize service delivery like a pro \ud83d\udcca<\/li>\t<li>Empower your agents to become resolution ninjas \u2694\ufe0f<\/li>\t<li>Optimize IT ops with AI \ud83e\udde0\u2b06\ufe0f<\/li><\/ul><p>Plus, you'll discover how to squeeze every last drop of awesome from Freddy Copilot, turning your IT team into the efficiency dream team! \ud83c\udfc6\u200b<\/p><\/section>","startAt":1731988800,"endAt":1731992400,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/2892faf0-dd6e-4147-9f2e-6ff3d000ed49_thumb.png","destinationUrl":"\/events\/mastering-freddy-copilot-unlock-your-it-team-s-full-potential-slot-3-384","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&utm_medium=event&utm_campaign=ex_adoption_webinar","externalRegistrationUrlLabel":"Register Now","featuredTopics":[{"publicId":"39988","privateId":"13111","contentType":"article"}],"userGroupId":"","createdBy":"31053","createdAt":{"date":"2024-10-14 08:32:08.000000","timezone_type":1,"timezone":"+00:00"}},{"id":381,"title":"Streamline and automate your IT asset management in Freshservice","content":"<p>Hello Freshworks Community!<br \/><br \/>Please\u00a0join our upcoming <strong>ITAM<\/strong> session hosted by our Product Expert\u00a0<user-mention data-id=\"41649\">@UdayGrewal<\/user-mention>. This session will focus on how to create, manage and monitor your CMDB with the help of integrations, automations and reporting.<br \/><br \/><u><strong>You should be a part of the session -<\/strong><\/u><\/p><ol><li>If you would like to better manage the health of your CMDB \u00a0<\/li>\t<li>If you want to learn how to better manage the lifecycle of your assets \u00a0<\/li>\t<li>If you are trying to reduce manual effort required in tracking and managing your hardware inventory<\/li><\/ol><p><u><strong>What\u2019s being covered -<\/strong><\/u><\/p><ol><li>\u00a0Key automations that you can use for managing your CMDB<\/li>\t<li>\u00a0Review of best practices for implementing asset management<\/li>\t<li>\u00a0How to use reporting to audit your asset records<\/li><\/ol><p>Looking forward to seeing you\u2019ll soon!<\/p>","startAt":1731598200,"endAt":1731601800,"type":"Ask the Expert","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/24b15707-bc93-495a-a68a-a49442cae2b0_thumb.png","destinationUrl":"\/events\/streamline-and-automate-your-it-asset-management-in-freshservice-381","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"<p>Hello!<\/p><p>Thank you for registering for the event. You will receive your zoom link in your registered email.\u00a0<\/p>","attendeeCount":379,"timezoneName":"Asia\/Kolkata","attendees":[{"id":48587,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/63abc824-64e8-4e57-a1d2-bc2b18a95e50.png","name":"RachelK","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-11-14 16:09:38.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":58775,"avatar":"","name":"JohnJ","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-11-14 15:42:04.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59143,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fb569a1f-1fcc-44e8-bcbf-b664ee0f2476.png","name":"user_atharva_787878","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-11-14 15:42:01.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":30484,"avatar":"","name":"Lucasj1","rank":{"name":"Top Contributor","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","isBold":false,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-11-14 15:40:21.000000","timezone_type":1,"timezone":"+00:00"},"email":null},{"id":59003,"avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/59c1ceef-34f2-4aba-9c2c-e83926636361.png","name":"lylesaustin86","rank":{"name":"Community Debut","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","isBold":true,"isItalic":false,"isUnderline":false,"color":""},"signedUpAt":{"date":"2024-11-14 15:40:02.000000","timezone_type":1,"timezone":"+00:00"},"email":null}],"externalRegistrationUrl":"","externalRegistrationUrlLabel":"","featuredTopics":[{"publicId":"40639","privateId":"13125","contentType":"article"}],"userGroupId":"","createdBy":"43548","createdAt":{"date":"2024-10-04 14:13:43.000000","timezone_type":1,"timezone":"+00:00"}},{"id":385,"title":"Save your Spot now ! Freshworks AI Summit","content":"<section class=\"callout callout-yellow\"><div><p>Join market-defining leaders to learn how people-first AI can help you deliver exceptional customer and employee experiences. Reimagine customer service, ITSM, and employee services with visionary keynotes, analyst insights, and how-to sessions.<\/p><p><strong>Date: <\/strong>November 12, 2024<\/p><p><strong>Time:<\/strong> 9 a.m. PST<\/p><p><strong>Location:\u00a0<\/strong>Virtual<\/p><\/div><\/section>","startAt":1731430800,"endAt":1731441600,"type":"Virtual Summit","location":"","link":"https:\/\/www.freshworks.com\/events\/ai-summit\/?tactic_id=6734507&utm_source=Community&utm_medium=Banner&utm_campaign=TBA","linkLabel":"Register Now","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/eaa11609-0860-4105-b158-c453f290a00a_thumb.png","destinationUrl":"\/events\/save-your-spot-now-freshworks-ai-summit-385","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"America\/Los_Angeles","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/events\/ai-summit\/?tactic_id=6734507&utm_source=Community&utm_medium=Banner&utm_campaign=TBA","externalRegistrationUrlLabel":"Register Now","featuredTopics":[{"publicId":"40572","privateId":"13123","contentType":"article"}],"userGroupId":"","createdBy":"32014","createdAt":{"date":"2024-10-23 10:08:42.000000","timezone_type":1,"timezone":"+00:00"}},{"id":387,"title":"Freshdesk Latte & Link","content":"<p><span style=\"color:#000000;\">Join our upcoming<\/span><span style=\"color:#000000;\"><strong> <a href=\"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/freshdesk-latte-link-40504\">Freshdesk Latte &amp; Link Coffee Chat<\/a><\/strong><\/span><span style=\"color:#000000;\">\u2014an informal, <\/span><span style=\"color:#000000;\"><strong>three-day<\/strong><\/span><span style=\"color:#000000;\">, <\/span><span style=\"color:#000000;\"><strong>text-based <\/strong><\/span><span style=\"color:#000000;\">conversation focused on helping you make the most of <\/span><span style=\"color:#000000;\"><strong>Integrations in Freshdesk<\/strong><\/span><span style=\"color:#000000;\">. This is an opportunity to discuss and learn more about using the different apps you can integrate Freshdesk with to improve your customer experience strategy.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Please leave your queries on the <a href=\"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/freshdesk-latte-link-40504\">thread<\/a>, and our experts <\/span><span style=\"color:#1d1c1d;\">will respond within <\/span><span style=\"color:#1d1c1d;\"><span style=\"background-color:#ffffff;\">three day open hours session!<\/span><\/span><span style=\"color:#000000;\">\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Topics include <strong><em>navigating the Marketplace, Integration best practices, suggestions\/feedback on existing integrations, and new apps you\u2019d like to see in the Marketplace.<\/em><\/strong><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong><span style=\"background-color:#f1c40f;\">Note<\/span><\/strong><\/span><span style=\"color:#000000;\"><span style=\"background-color:#f1c40f;\">: This is a text-based conversation. To participate, click the link above and add your questions about Integrations in Freshdesk. Our experts will respond from <\/span><\/span><span style=\"color:#000000;\"><strong><span style=\"background-color:#f1c40f;\">November 12 to 14, 2024<\/span><\/strong><\/span><span style=\"color:#000000;\"><span style=\"background-color:#f1c40f;\">.\u00a0<\/span><\/span><\/p>","startAt":1731389400,"endAt":1731522600,"type":"Coffee Chat","location":"","link":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/freshdesk-latte-link-40504","linkLabel":"Participate Now!","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c6895c31-bafa-4993-ba9c-f86b96b01cc7_thumb.jpg","destinationUrl":"\/events\/freshdesk-latte-link-387","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/freshdesk-latte-link-40504","externalRegistrationUrlLabel":"Participate Now!","featuredTopics":[{"publicId":"40504","privateId":"13120","contentType":"article"}],"userGroupId":"","createdBy":"32014","createdAt":{"date":"2024-11-05 05:42:06.000000","timezone_type":1,"timezone":"+00:00"}},{"id":377,"title":"Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact [Slot 2]","content":"<p><strong>\ud83d\ude80 Ready to Supercharge Your Customer Support? \ud83d\ude80<\/strong><\/p><p>Hey, support superstars! \ud83c\udf1f We've got something HUGE coming your way that's going to revolutionize how you handle customer queries. Drum roll, please... \ud83e\udd41<\/p><p>\ud83e\udd16 Introducing: \"<strong>Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact<\/strong>\" - a webinar to help you and your teams get started using Freddy Copilot and start realizing impact! \ud83e\udd16<\/p><p>Imagine a world where high-volume inquiries are a breeze, ticket handling is smoother than butter, and response times are faster than you can say \"customer satisfaction.\" Well, guess what? That world is about to become your reality! \ud83d\ude0e<\/p><p>\ud83d\uddd3\ufe0f <strong>When Can You Join?<\/strong><\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 1:\u00a0<\/strong>Oct 22, 3:00 pm AEDT | 12:00 pm SGT | 9:30 am IST<\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 2:\u00a0<\/strong>Nov 7, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST\u200b\u200b\u200b\u200b\u200b<\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 3:\u00a0<\/strong>Nov 20, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST<\/p><h3 style=\"text-align:center;\"><strong>\ud83d\udd25 <\/strong><a href=\"https:\/\/www.freshworks.com\/webinars\/supercharge-customer-support-with-freddy-ai\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=cx_adoption_webinar\"><span style=\"color:#3300ff;\"><strong><u>Register Now!<\/u><\/strong><\/span><\/a><strong> \ud83d\udd25<\/strong><\/h3><p><strong>\ud83c\udfad Where's It Happening?<\/strong><\/p><p>In the comfort of your own space - on Zoom! \ud83d\udcbb (Zoom link will be provided upon registration)<\/p><p>\ud83d\udcad\u00a0<strong>Our Speakers:<\/strong><\/p><ul><li>Jayakar Manoharan, Product Adoption Specialist<\/li>\t<li>Sukanya Arunachalam, Principal Customer Success Engineer<\/li><\/ul><p><strong>\ud83e\udd2f What Mind-Blowing Stuff Will You Learn?<\/strong><\/p><ul><li>Tame the beast of high-volume inquiries \ud83e\udd81<\/li>\t<li>Make ticket handling your new superpower \ud83e\uddb8\u200d\u2640\ufe0f<\/li>\t<li>Speed up those response times\u26a1<\/li><\/ul><p>Plus, get ready for live demos and a chance to pick the brains of our AI experts in a Q&amp;A session! \ud83e\udde0\ud83d\udca1<\/p>","startAt":1730995200,"endAt":1730998800,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/86ff800f-82f4-4c86-b741-a9b1cf0cb559_thumb.png","destinationUrl":"\/events\/supercharge-your-customer-support-unleash-the-power-of-freddy-copilot-for-immediate-impact-slot-2-377","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/webinars\/supercharge-customer-support-with-freddy-ai\/?utm_source=community&utm_medium=event&utm_campaign=cx_adoption_webinar","externalRegistrationUrlLabel":"Register Now","featuredTopics":[{"publicId":"39987","privateId":"13110","contentType":"article"}],"userGroupId":"","createdBy":"31053","createdAt":{"date":"2024-10-03 09:16:19.000000","timezone_type":1,"timezone":"+00:00"}},{"id":383,"title":"Mastering Freddy Copilot: Unlock Your IT Team's Full Potential [Slot 2]","content":"<p>Are you ready to turbocharge your IT team's performance? We've got a game-changing webinar coming your way that'll make your tech support smoother than a freshly defragmented hard drive! \ud83d\udcbe\u2728<\/p><p>\ud83e\udd16 Presenting: \"<a href=\"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=ex_adoption_webinar\"><strong>Mastering Freddy Copilot: Unlock Your IT Team's Full Potential<\/strong><\/a>\"\u00a0 - A Webinar to help you and your teams get started using Freddy Copilot and start realizing impact! \ud83e\udd16<\/p><p>Imagine an IT world where service delivery is standardized, issues are resolved quickly, and your operations are optimized to perfection. Sounds like a dream, right? Well, that dream is about to become a reality! \ud83d\ude0e<\/p><section><p>\ud83d\uddd3\ufe0f\u00a0<strong>When Can You Join?<\/strong><\/p><p>We've got multiple slots to fit your schedule:<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 1:\u00a0<\/strong>Oct 23, 8:00 am PDT | 11:00 am EDT | 5:00 pm CEST | 8:30 pm IST<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 2:\u00a0<\/strong>Nov 5, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 3:\u00a0<\/strong>Nov 19, 3:00 pm AEDT | 12:00 pm SGT | 9:30 am IST<\/p><\/section><h3 style=\"text-align:center;\"><strong>\ud83d\udd25<\/strong><a href=\"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=ex_adoption_webinar\"><strong><u>Register Now!<\/u><\/strong><\/a><strong>\ud83d\udd25<\/strong><\/h3><section><p><strong>\ud83c\udfad Where's It Happening?<\/strong><\/p><p>In the comfort of your own space - on Zoom! \ud83d\udcbb\u00a0<em>(Zoom link will be provided upon registration)<\/em><\/p><p>\ud83d\udcad\u00a0<strong>Our Speakers:<\/strong><\/p><ul><li>Aravindhan Kp, Product Adoption Specialist<\/li>\t<li>Viswanatha Mehta, Senior Product Manager<\/li><\/ul><p>\u200b<strong>\ud83e\udde0 What Mind-Blowing IT Skills Will You Gain?<\/strong><\/p><\/section><section><ul><li>Standardize service delivery like a pro \ud83d\udcca<\/li>\t<li>Empower your agents to become resolution ninjas \u2694\ufe0f<\/li>\t<li>Optimize IT ops with AI \ud83e\udde0\u2b06\ufe0f<\/li><\/ul><p>Plus, you'll discover how to squeeze every last drop of awesome from Freddy Copilot, turning your IT team into the efficiency dream team! \ud83c\udfc6\u200b<\/p><\/section>","startAt":1730822400,"endAt":1730826000,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c1f1807a-16a3-4526-af01-28229c5f9a32_thumb.png","destinationUrl":"\/events\/mastering-freddy-copilot-unlock-your-it-team-s-full-potential-slot-2-383","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&utm_medium=event&utm_campaign=ex_adoption_webinar","externalRegistrationUrlLabel":"Register Now","featuredTopics":[{"publicId":"39988","privateId":"13111","contentType":"article"}],"userGroupId":"","createdBy":"31053","createdAt":{"date":"2024-10-14 08:27:40.000000","timezone_type":1,"timezone":"+00:00"}},{"id":372,"title":"Integrations Round-up: Microsoft ecosystem","content":"<p><span style=\"color:#000000;\">Hello Freshworks Community!<br \/><br \/>Join us for the session to explore the set of Microsoft Apps available on Freshservice and how to effectively utilize them to make your IT and business support collaborative and effective. Don\u2019t miss the session if your tech stack features popular Microsoft apps.<br \/><br \/>Get a look into the <strong>Freshservice Microsoft App ecosystem<\/strong>, <strong>explore use cases<\/strong>, and get a walkthrough from our product team.<\/span><br \/>\u00a0<\/p><section class=\"callout callout-green\"><div><div><div><p><strong><span style=\"color:#000000;\">Takeaways:<\/span><\/strong><\/p><ul><li><span style=\"color:#000000;\">How to effectively integrate your existing Microsoft tech stack with Freshservice<\/span><\/li>\t<li><span style=\"color:#000000;\">A quick preview of all the Microsoft Apps available on Freshservice Marketplace<\/span><\/li><\/ul><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","startAt":1729785600,"endAt":1729789200,"type":"Ask the Expert","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/2b4749ee-9590-4eed-b63c-75c0b9e9c7ad_thumb.png","destinationUrl":"\/events\/integrations-round-up-microsoft-ecosystem-372","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"<p>Hello!<\/p><p>Thank you for registering for the event. 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We've got a game-changing webinar coming your way that'll make your tech support smoother than a freshly defragmented hard drive! \ud83d\udcbe\u2728<\/p><p>\ud83e\udd16 Presenting: \"<a href=\"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=ex_adoption_webinar\"><strong>Mastering Freddy Copilot: Unlock Your IT Team's Full Potential<\/strong><\/a>\"\u00a0 - A Webinar to help you and your teams get started using Freddy Copilot and start realizing impact! \ud83e\udd16<\/p><p>Imagine an IT world where service delivery is standardized, issues are resolved quickly, and your operations are optimized to perfection. Sounds like a dream, right? Well, that dream is about to become a reality! \ud83d\ude0e<\/p><section><p>\ud83d\uddd3\ufe0f\u00a0<strong>When Can You Join?<\/strong><\/p><p>We've got multiple slots to fit your schedule:<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 1:\u00a0<\/strong>Oct 23, 8:00 am PDT | 11:00 am EDT | 5:00 pm CEST | 8:30 pm IST<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 2:\u00a0<\/strong>Nov 5, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST<\/p><p>\ud83c\udf0e\u00a0<strong>Slot 3:\u00a0<\/strong>Nov 19, 3:00 pm AEDT | 12:00 pm SGT | 9:30 am IST<\/p><\/section><h3 style=\"text-align:center;\"><strong>\ud83d\udd25<\/strong><a href=\"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=ex_adoption_webinar\"><span style=\"color:#2980b9;\"><strong><u>Register Now!<\/u><\/strong><\/span><\/a><strong>\ud83d\udd25<\/strong><\/h3><section><p><strong>\ud83c\udfad Where's It Happening?<\/strong><\/p><p>In the comfort of your own space - on Zoom! \ud83d\udcbb\u00a0<em>(Zoom link will be provided upon registration)<\/em><\/p><p>\u00a0<\/p><p>\ud83d\udcad\u00a0<strong>Our Speakers:<\/strong><\/p><ul><li>Aravindhan Kp, Product Adoption Specialist<\/li>\t<li>Neharika S, Lead - Product Marketing<\/li><\/ul><p>\u200b<strong>\ud83e\udde0 What Mind-Blowing IT Skills Will You Gain?<\/strong><\/p><\/section><section><ul><li>Standardize service delivery like a pro \ud83d\udcca<\/li>\t<li>Empower your agents to become resolution ninjas \u2694\ufe0f<\/li>\t<li>Optimize IT ops with AI \ud83e\udde0\u2b06\ufe0f<\/li><\/ul><p>Plus, you'll discover how to squeeze every last drop of awesome from Freddy Copilot, turning your IT team into the efficiency dream team! \ud83c\udfc6\u200b<\/p><\/section>","startAt":1729695600,"endAt":1729699200,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5bf9d616-f5c8-469c-9dbc-16b776440124_thumb.png","destinationUrl":"\/events\/mastering-freddy-copilot-unlock-your-it-team-s-full-potential-slot-1-382","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/webinars\/master-freddy-copilot-to-unlock-it-teams\/?utm_source=community&utm_medium=event&utm_campaign=ex_adoption_webinar","externalRegistrationUrlLabel":"Register Now","featuredTopics":[{"publicId":"39988","privateId":"13111","contentType":"article"}],"userGroupId":"","createdBy":"31053","createdAt":{"date":"2024-10-14 08:13:52.000000","timezone_type":1,"timezone":"+00:00"}},{"id":376,"title":"Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact [Slot 1]","content":"<p><span style=\"color:#000000;\"><strong>\ud83d\ude80 Ready to Supercharge Your Customer Support? \ud83d\ude80<\/strong><\/span><\/p><p><span style=\"color:#434343;\">Hey, support superstars! \ud83c\udf1f We've got something HUGE coming your way that's going to revolutionize how you handle customer queries. Drum roll, please... \ud83e\udd41<\/span><\/p><p><span style=\"color:#000000;\">\ud83e\udd16 Introducing: \"<\/span><span style=\"color:#000000;\"><strong>Supercharge Your Customer Support: Unleash the Power of Freddy Copilot for Immediate Impact<\/strong><\/span><span style=\"color:#000000;\">\" - a webinar to help you and your teams get started using Freddy Copilot and start realizing impact! \ud83e\udd16<\/span><\/p><p><span style=\"color:#434343;\">Imagine a world where high-volume inquiries are a breeze, ticket handling is smoother than butter, and response times are faster than you can say \"customer satisfaction.\" Well, guess what? That world is about to become your reality! \ud83d\ude0e<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\uddd3\ufe0f <\/span><span style=\"color:#000000;\"><strong>When Can You Join?<\/strong><\/span><\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 1:\u00a0<\/strong>Oct 22, 3:00 pm AEDT | 12:00 pm SGT | 9:30 am IST<\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 2:\u00a0<\/strong>Nov 7, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST\u200b\u200b\u200b\u200b\u200b<\/p><p><strong>\ud83c\udf0e\u00a0<\/strong><strong>Slot 3:\u00a0<\/strong>Nov 20, 8:00 am PST | 11:00 am EST | 5:00 pm CET | 9:30 pm IST<\/p><h3 style=\"text-align:center;\"><span style=\"color:#000000;\"><strong>\ud83d\udd25 <\/strong><\/span><a href=\"https:\/\/www.freshworks.com\/webinars\/supercharge-customer-support-with-freddy-ai\/?utm_source=community&amp;utm_medium=event&amp;utm_campaign=cx_adoption_webinar\"><span style=\"color:#1155cc;\"><strong><u>Register Now!<\/u><\/strong><\/span><\/a><span style=\"color:#000000;\"><strong> \ud83d\udd25<\/strong><\/span><\/h3><p><span style=\"color:#000000;\"><strong>\ud83c\udfad Where's It Happening?<\/strong><\/span><\/p><p><span style=\"color:#434343;\">In the comfort of your own space - on Zoom! \ud83d\udcbb (Zoom link will be provided upon registration)<\/span><\/p><p>\ud83d\udcad\u00a0<strong><span style=\"color:#434343;\">Our Speakers:<\/span><\/strong><\/p><ul><li>Shree Harsha Gummuluri, Product Adoption Specialist<\/li>\t<li>Jagadish Kumar, Staff Product Manager<\/li><\/ul><p><span style=\"color:#000000;\"><strong>\ud83e\udd2f What Mind-Blowing Stuff Will You Learn?<\/strong><\/span><\/p><ul><li><span style=\"color:#434343;\">Tame the beast of high-volume inquiries \ud83e\udd81<\/span><\/li>\t<li><span style=\"color:#434343;\">Make ticket handling your new superpower \ud83e\uddb8\u200d\u2640\ufe0f<\/span><\/li>\t<li><span style=\"color:#434343;\">Speed up those response times\u26a1<\/span><\/li><\/ul><p><span style=\"color:#434343;\">Plus, get ready for live demos and a chance to pick the brains of our AI experts in a Q&amp;A session! \ud83e\udde0\ud83d\udca1<\/span><\/p>","startAt":1729569600,"endAt":1729573200,"type":"Webinar","location":"","link":"","linkLabel":"","image":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/dc7c77b7-905c-43d0-aefe-d676f7a78458_thumb.png","destinationUrl":"\/events\/supercharge-your-customer-support-unleash-the-power-of-freddy-copilot-for-immediate-impact-slot-1-376","isOpenForSignUp":false,"isLoggedInUserAttendee":false,"confirmationMessage":"","attendeeCount":0,"timezoneName":"Asia\/Kolkata","attendees":[],"externalRegistrationUrl":"https:\/\/www.freshworks.com\/webinars\/supercharge-customer-support-with-freddy-ai\/?utm_source=community&utm_medium=event&utm_campaign=cx_adoption_webinar","externalRegistrationUrlLabel":"Register Now","featuredTopics":[{"publicId":"39987","privateId":"13110","contentType":"article"}],"userGroupId":"","createdBy":"31053","createdAt":{"date":"2024-10-03 09:03:11.000000","timezone_type":1,"timezone":"+00:00"}},{"id":380,"title":"[October Edition] What's new in Customer Service? - Slot 2","content":"<p>We're back with the October edition of the Roadmap series for our CS products - Freshdesk, Freshchat, Freshcaller, and Freshworks Customer Service Suite!<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><p><strong>Date:<\/strong> 17th October, 2024<\/p><p><strong>Timeslots:<\/strong><\/p><p>Session 1 -\u00a0 \u00a0 \u00a01:30 p.m. IST | 4 p.m. SGT | 6 p.m. AEST<\/p><p>Session 2 -\u00a0 \u00a0 \u00a08 a.m. PDT | 11 a.m. EDT | 5\u00a0p.m. CET<\/p><\/div><\/div><\/div><\/div><\/div><\/section><p>This will be a live session. 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data-helper="modal" data-data='{"modal_id": "register", "mainClass": "modal--register"}' id="modal_register" > <label for="" > </label> <h2> Join the Community </h2> <p><div class="modal-login-header" style="">Already have an account? <a class="js-open-modal qa-register-have-account-link" data-modal="login">Login.</a></div> </p> <div id="modal_login" > <h4>Social Login </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.freshworks.com/ssoproxy/login?ssoType=saml" title="My environment"> Login for Freshworks Employees </a> <a class="btn btn--icon btn--sso btn--linkedin" href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> </div> <form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate"> <div class="js-notification "> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_username"> Username * </label> </div> <div class="second"> <input type="text" id="register_user_username" name="register[user][username]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_email"> Business Email * </label> </div> <div class="second"> <input type="email" id="register_user_email" name="register[user][email]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_8"> Name <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <input type="text" id="register_customfield_8" name="register[customfield][8]" data-minChar="3" data-maxChar="1000" placeholder="Type in your full name" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_5"> Company <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minChar="3" data-maxChar="1000" placeholder="Add your current organization" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_10"> Relationship with Freshworks <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <select id="register_customfield_10" name="register[customfield][10]" class="userProfileFieldSelect"><option value="">--</option><option value="customer">Existing Customer</option><option value="new_to_freshworks">New to Freshworks</option><option value="partner">Freshworks Partner</option><option value="freshworks_employee">Freshworks Employee</option></select> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_4"> Country * </label> </div> <div class="second"> <input type="text" id="register_customfield_4" name="register[customfield][4]" data-minChar="" data-maxChar="1000" placeholder="Add to meet your fellow community members!" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="" class="label"> Which Freshworks products are you using? </label> </div> <div class="second"> <div id="register_customfield_23"><input type="checkbox" id="register_customfield_23_0" name="register[customfield][23][]" value="freshservice" /> <label for="register_customfield_23_0"> Freshservice </label><input type="checkbox" id="register_customfield_23_1" name="register[customfield][23][]" value="freshdesk" /> <label for="register_customfield_23_1"> Freshdesk </label><input type="checkbox" id="register_customfield_23_2" name="register[customfield][23][]" value="freshcaller" /> <label for="register_customfield_23_2"> Freshcaller </label><input type="checkbox" id="register_customfield_23_3" name="register[customfield][23][]" value="freshchat" /> <label for="register_customfield_23_3"> Freshchat </label><input type="checkbox" id="register_customfield_23_4" name="register[customfield][23][]" value="customer_service_suite" /> <label for="register_customfield_23_4"> Customer Service Suite </label><input type="checkbox" id="register_customfield_23_5" name="register[customfield][23][]" value="freshsales" /> <label for="register_customfield_23_5"> Freshsales </label><input type="checkbox" id="register_customfield_23_6" name="register[customfield][23][]" value="freshmarketer" /> <label for="register_customfield_23_6"> Freshmarketer </label><input type="checkbox" id="register_customfield_23_7" name="register[customfield][23][]" value="unified_crm" /> <label for="register_customfield_23_7"> Unified CRM </label></div> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its <a href="https://www.freshworks.com/privacy/">Privacy Notice</a> (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time. </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="hahBPJoTbdivWnizIbcingnjGCQmTnaX0YQ_dsMynbU" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Sign in to the Community</h2> <p><div class="modal-login-header" style="">No account yet? <a class="js-open-modal" data-modal="register">Create an account.</a></div> </p> <h4>Social Login </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.freshworks.com/ssoproxy/login?ssoType=saml" title="My environment"> Login for Freshworks Employees </a> <a class="btn btn--icon btn--sso btn--linkedin" href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" disabled="" class="btn btn--cta btn--full-width disabled"> Log in </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot password?</a> </div> <input type="hidden" id="login__token" name="login[_token]" value="3B2hSYrjBzRkM2OVkgxH6zMqeNStGJbpcROmAmma-Qg" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. 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Register to participate in user interviews, usability tests, and other user research studies to help us transform our products and create delightful experiences.</p> <a style='margin-top: 56px; padding-right: 24px; padding-left: 24px' class='btn--cta' href='https://www.surveymonkey.com/r/L9MZKCB' target='_blank'>REGISTER NOW</a> </div> <div class='image-wrapper' style='flex-basis: 30%'><img style='max-width: 100%' src='https://uploads-us-west-2.insided.com/freshworks-en/attachment/e6b9a1d3-fcff-44ee-ab97-7b692d8ae3d9.png' /></div> </div> </div> <style> .category-widget { display: none; background: #EDF2FB; border: 1px solid #D5D6DA; border-radius: 4px; margin: 0 10px; } .category-10000 .category-widget, .category-10006 .category-widget, .category-10005 .category-widget { display: block; } .category-widget .title { font-size: 32px; line-height: 40px; max-width: 560px; font-family: 'Sailec-Medium'; } .custom-html-widget-with-image { display: flex; flex-direction: row; align-items: center; 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} } </style> <script> /* Sidebar widgets for product updates and ideas */ var urlMap = { 11246: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk' }, 11247: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshservice', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshservice' }, 11250: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshsales', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshsales' }, 11252: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging' }, 11253: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center' }, 10012: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshping', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshping' }, 11249: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshmarketer', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshmarketer' }, 11248: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshteam', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshteam' }, 11254: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success' } } if (window.inSidedData.page.name === 'Category' && window.inSidedData.content.category.id && urlMap[window.inSidedData.content.category.id]) { var ideaUrl = urlMap[window.inSidedData.content.category.id].ideaUrl var productUpdateUrl = urlMap[window.inSidedData.content.category.id].productUpdateUrl var parentNode = document.querySelector('.module.Sidebarmodule') var firstChild = parentNode.firstChild var ideaTemplate = `<div style='margin-top: 40px' class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Ideas</h5> <p>Browse and vote on the latest ideas related to this product!</p> <a class='btn--cta' href=${ideaUrl}>HELP US BUILD</a> </div>` var productUpdateTemplate = `<div class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Updates</h5> <p>Review the latest updates and release notes about this product!</p> <a class='btn--cta' href=${productUpdateUrl}>EXPLORE PRODUCT UPDATES</a> </div>` var newProductUpdateWidget = document.createElement("div") newProductUpdateWidget.className = 'box widget widget--html qa-widget-html' newProductUpdateWidget.innerHTML = productUpdateTemplate parentNode.insertBefore(newProductUpdateWidget, firstChild) firstChild = parentNode.firstChild var newIdeaWidget = document.createElement("div") newIdeaWidget.className = 'box widget widget--html qa-widget-html' newIdeaWidget.innerHTML = ideaTemplate parentNode.insertBefore(newIdeaWidget, firstChild) } </script> <style> #modal_login > h4 { padding-top: 10px; } .modal-login-header { font-family: "National-Book", Arial, "Helvetica Neue"; font-weight: 500; font-size: 16px; background-color: #F2F8FF; padding: 8px 16px 8px 16px; } .forgot-password-trigger { float: right; } .btn--linkedin, .qa-sso-google > div { text-transform: uppercase !important; font-family: var(--config--main-button-base-font-family); font-size: 14px !important; } .register-terms-checkbox { padding-top: 12px; } /* Normal view */ @media only screen and (min-width: 768px) { .qa-login-modal > .btn--linkedin, #modal_login > .btn--linkedin, .box__content > .btn--linkedin { float: left !important; } .btn--sso { width: 49% !important; margin-right: 5px !important; } .mfp-content { /*width: 640px !important; */ padding-top: 56px !important; padding-left: 56px !important; padding-right: 56px !important; padding-bottom: 40px !important; } /* qa-login-modal */ #modal_login > h2, #modal_register > h2 { margin-bottom: 24px !important; } .seperator--text { margin-top: 24px !important; } .first.choices--stacked > #login_remember{ display:none; } #modal_login > h4 { font-size: 14px; padding-top: 20px !important; } .js-ajax-form--login > .form__row > .first, .js-ajax-form--registration > .form__row > .first{ padding:0px !important; margin-bottom: 4px; } .js-ajax-form--login > .form__row > .second, .js-ajax-form--registration > .form__row > .second{ padding-bottom:5px !important; } .js-ajax-form--login > .box--blend { display: none !important; } .js-ajax-form--login > #login_submit{ margin-bottom: 24px; } } /* Mobile view */ @media only screen and (max-width: 520px) { .modal-login-header{ /* text-align: center; */ } .mfp-container.mfp-s-ready.mfp-inline-holder { padding: 0px !important; } .mfp-container > .mfp-content { margin-bottom: 100px; border-radius: unset !important; padding-left: 16px !important; padding-right: 16px !important; padding-top: 24px !important; padding-bottom: 24px !important; } .qa-register-modal > h2, .qa-login-modal > h2 { font-size: 21px; font-weight: 800; } } </style> <script> /* * Modal changes */ // Remove native SAML button and add inject at the bottom instead $('a.qa-sso-saml_v2').remove(); $('form.js-ajax-form--login').after('<a href="/ssoproxy/login?ssoType=saml"><button type="submit" class="btn--full-width" style="cursor: pointer; text-transform: uppercase; border:none; background-color: transparent; color: #3973e6ff;">Login for Freshworks Employees</button></a>'); // Remove remember me checkbox $('label[for="login_remember"]').remove(); // Phrase overrides $('.qa-login-modal > .seperator--text').html('<span>or use your username</span>'); $('.qa-register-modal > #modal_login > h4').html('Social Sign Up'); $('.qa-register-modal > #modal_login > .btn--linkedin').text('Sign up with Linkedin'); $('.qa-register-modal > #modal_login > div:nth-child(3) > a > div:nth-child(2)').text('Sign up with Google'); $('#register_submit').text('SIGN UP'); // Add new unique identifiers for CSS purposes $('a[data-modal="forgot"]').addClass('forgot-password-trigger'); $('#modal_login > form > div:nth-child(3) > div.first > label').addClass('forgot-password-label'); $('label[for="register_terms"]').addClass('register-terms-checkbox'); // Move the forgotten password link var forgot = $('a[data-modal="forgot"]'); $('.forgot-password-label').before(forgot); // Set custom placeholders $('#register_user_username').attr('placeholder', 'This is the name people will know you by in the community'); $('#register_user_email').attr('placeholder', 'Add in your work email address'); $('#register_user_password').attr('placeholder', 'Create password'); </script> <script> /* Promotional Widgets for pages*/ if (inSidedData.content.category.id == 11246 || inSidedData.content.category.id == 11239) { //checks category ids to show/not show // Make the widget visible $('#happy-hour-colin').removeClass().removeAttr('style'); //include style="display:none;" on HTML widget to initiate dyanmic content } else if (inSidedData.content.category.id == 11240 || inSidedData.content.category.id == 11197 || inSidedData.content.category.id == 11248 || inSidedData.content.category.id == 11247) { //EE page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } else if (inSidedData.content.category.id == 11241 || inSidedData.content.category.id == 11260 || inSidedData.content.category.id == 11250) { //CRM page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } </script>  <script> // Remove default footer //$('.Template-footer').remove(); </script> <style> .logo-insided { display:none !important; } </style> <style> .login-prompt-wrapper { background: rgba(38, 38, 39, 0.8); height: 100%; left: 0; position: fixed; text-align: center; top: 0; width: 100%; z-index: 9999; } .login-prompt-wrapper .login-prompt-content { background: #ebeff2; height: 69%; left: 50%; /*padding: 72px 32px;*/ position: absolute; top: 50%; transform: translate(-50%, -50%); width: 328px; overflow-y: auto; max-height: 669px; } @media (min-width: 768px) { .login-prompt-wrapper .login-prompt-content { padding: 50px 72px 40px 72px; width: 610px; } } @media (max-width: 768px) { .login-prompt-image-footer { /*display: none;*/ } } .login-prompt-wrapper .login-prompt-image { height: auto; margin-top: 15%; width: 80%; } .login-prompt-wrapper .login-prompt-image-footer { /*height: 55.4px; margin-bottom: 40px; margin-left: -72px !important; margin-bottom: -86px !important;*/ width: 100%; position: absolute; left: 0; bottom: 0; } .login-prompt-image-footer{ padding-top: 1%; } .login-prompt-wrapper .login-prompt-title { color: #262627; font-size: 24px; font-weight: normal; line-height: 32px; margin-bottom: 40px; } .login-prompt-wrapper .cta-access-account { margin-bottom: 32px; width: 90%; padding: 20px; font-size: 22px; text-transform: none; border-radius: 8px; } .login-prompt-wrapper .login-prompt-close-button { background: transparent; border: none; cursor: pointer; position: absolute; right: 14px; top: 14px; } .login-prompt-wrapper .login-prompt-signup { font-size: 21px; font-weight: normal; line-height: 24px; letter-spacing: -1px; } .login-prompt-signup .btn_login { font-size: 21px; } #login-prompt-content:focus-visible { outline: transparent; } .login-prompt-image, .login-prompt-title, .login-prompt-signup, .freshworks-signup { position: relative; z-index: 1; } #btn-close-login { z-index: 1; } </style> <script> const sessionStorage = window.sessionStorage; const CLOSED_ONCE_KEY = "community-closed-login"; let firstFocusableElement, lastFocusableElement; const closeSVG = ` <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L13 13" stroke="#898989" stroke-width="2"/> <path d="M13 1L1 13" stroke="#898989" stroke-width="2"/> </svg> `; function setCookie(cname, cvalue, exdays) { const d = new Date(); d.setTime(d.getTime() + exdays * 24 * 60 * 60 * 1000); let expires = "expires=" + d.toUTCString(); document.cookie = cname + "=" + cvalue + ";" + expires + ";path=/"; } function getCookie(cname) { let name = cname + "="; let decodedCookie = decodeURIComponent(document.cookie); let ca = decodedCookie.split(";"); for (let i = 0; i < ca.length; i++) { let c = ca[i]; while (c.charAt(0) == " ") { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } function createPromptLogin() { const loginPrompt = document.createElement("div"); loginPrompt.className = "login-prompt-wrapper"; loginPrompt.setAttribute("role", "dialog"); const loginPromptContent = document.createElement("div"); loginPromptContent.className = "login-prompt-content"; loginPromptContent.setAttribute("id", "login-prompt-content"); loginPromptContent.setAttribute("tabindex", "0"); const image = document.createElement("img"); image.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/7572f011-06cb-4d87-bb2c-ffa83c8462b4.png"; image.className = "login-prompt-image"; const image2 = document.createElement("img"); image2.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/98560360-593b-4b45-ad54-f2c5dc1ff970.png"; image2.className = "login-prompt-image-footer"; const title = document.createElement("p"); title.className = "login-prompt-title"; title.innerHTML = '<br><br><p style="font-size: 29px; letter-spacing:-1px; width:95%; margin-left:15px; margin: auto;">Penny for your thoughts? <br>The Community would love to hear from you.</p>'; const cta = document.createElement("a"); cta.className = "btn btn--cta cta-access-account freshworks-signup"; cta.href = "#"; cta.innerHTML = "SIGN UP FOR FREE"; cta.setAttribute("tabindex", "0"); const closeBtn = document.createElement("button"); closeBtn.className = "login-prompt-close-button"; closeBtn.innerHTML = closeSVG; closeBtn.setAttribute("id", "btn-close-login"); closeBtn.setAttribute("tabindex", "0"); closeBtn.addEventListener("click", function () { window.removeEventListener("keydown", checkTab); sessionStorage.setItem(CLOSED_ONCE_KEY, true); loginPrompt.parentNode.removeChild(loginPrompt); }); const signUp = document.createElement("div"); signUp.className = "login-prompt-signup"; signUp.innerHTML = `Already have an account? <a href="/member/login" class="btn_login js-open-modal freshworks-login" data-modal="login"><u>Log in.</u></a>`; loginPromptContent.appendChild(image); loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; 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My strengths lie in crafting comprehensive account strategies to align with market innovations, harnessing the power of chatbots as valuable assets, and implementing creative solutions to meet organizational and operational objectives through techniques like technical audits and agent shadowing sessions.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I enjoy culinary experimentation, music, dancing, and exploring travel and culture with friends and family.", profile_link: "https://community.freshworks.com/members/aswin-ayapparaj-30804" }, { name: "Niranjan Arul", username: "@Niran", title: "<b> Let's Chat </b> - <em> Apps and Marketplace Integrations, Portal/Knowledge Base, Ticket & Workflow Management", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/a8eec6d8-2ca8-433d-a8f8-a43ba1b4114e.png", bio: "I'm Niranjan and I've been providing solutioning and delivering customer delight to diverse businesses across APMEA and Europe for more than 2 years.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I'm an avid gamer who enjoys the world of PC and console games. I also love watching movies and I have a sweet spot for baking.", profile_link: "https://community.freshworks.com/members/niran-47022" }, { name: "Preethi Sri", username: "@Preethi Cx expert", title: "<b> Let's Chat </b> - <em> Apps and Marketplace Integrations, Portal/Knowledge Base, Ticket & Workflow Management", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/fdd3fdd9-6090-44d3-a5a6-9a99b84f4e69.png", bio: "I'm Niranjan and I've been providing solutioning and delivering customer delight to diverse businesses across APMEA and Europe for more than 2 years.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I'm an avid gamer who enjoys the world of PC and console games. 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