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#2b3346;--config-username-color: #322c75;--config-widget-tabs-active-border-color: #322c75;--config-widgets-action-link-color: #322c75;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config-button-toggle-hover-border-width: 1px;--config-button-toggle-active-border-width: 1px;--config-button-toggle-on-hover-border-width: 1px;--config-button-toggle-on-active-border-width: 1px;--config-button-cancel-hover-border-width: 1px;--config-button-cancel-active-border-width: 1px;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://dowpznhhyvkm4.cloudfront.net/2024-11-22-07-13-21-fd8fbf89bb/dist/css/forum.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <style> /* Note: We recommend inviting a professional web developer to work with Custom Css. Test your code on a staging environment before publishing. */ .banner-container .banner-widget__image img { max-width: 60% } .com img { width:300px; height:261px } .text-center { text-align: left; } /* Fonts */ @font-face { font-family: 'Sailec-Bold'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec-Bold.woff2') format('woff'); font-weight: 700; } @font-face { font-family: 'Sailec-Medium'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec-Medium.woff2') format('woff'); font-weight: 500; font-style: normal; } @font-face { font-family: 'Sailec'; src: url('https://d100npzark077w.cloudfront.net/fonts/sailec/Sailec.woff2') format('woff'); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Medium"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Medium.otf") format("opentype"); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Regular"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Regular.otf") format("opentype"); font-weight: 400; font-style: normal; } @font-face { font-family: "National-Book"; src: url("https://d100npzark077w.cloudfront.net/fonts/National-Book/National-Book.otf") format("opentype"); font-weight: 400; font-style: normal; } /* Generic setting */ p, a, span, div { font-size: 16px; } .btn span { font-size: 14px; } /* Mega menu */ .widget-container--header_navigation .header-navigation-items-wrapper * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } .p-v { padding-bottom: 0px !important; } .widget-container--header_navigation .header-navigation-items-wrapper strong { font-weight: 600; } /* Hero */ .brand-hero .brand-hero-title { margin-bottom: 30px; } .homepage-hero-subtitle { color: #fff; margin-top: 4px; margin-bottom: 24px; font-family: Sailec; } .forum-featured-image{ height:500px; } .search-box { margin-top: 80px; margin-left:15px; } /* Category Hero */ .qa-subForum-header .qa-page-title { font-size: 34px; } .qa-subForum-header .qa-subforum-description { font-weight: 400; } /* Navbar */ .main-navigation--wrapper{ background: #f7f7f7; } .main-navigation--wrapper .menu-create-topic { font-weight: 600; } /* Stats bar */ .widget-container--statistics_bar * { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; font-size: 14px !important; color: #0b1320; /*changed from white to black*/ } .qa-stats-bar { background: #f7f7f7; } /* previous banner styling .qa-stats-bar { background: linear-gradient(0deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.2)), linear-gradient(90deg, #161830 0%, #161830 50.36%, #161830 100%); } */ ul.list.list--stats-bar.qa-stats-bar { background: transparent; } section.full-width.Template-brand-stats.custom-stats-bar { border: none; } .stats-bar .list strong { color: #0b1320; font-weight: bold; font-size: 15px; margin-right: 6px; } .widget-container--statistics_bar .list__item span, .widget-container--statistics_bar .widget-last-visitors .widget-title { opacity: 0.6; } .widget-container--statistics_bar .last-visitors .profilepicture img { border: none; } @media (max-width: 420px) { .widget-container--statistics_bar *, .stats-bar .col, .stats-bar .list, .stats-bar .col, .stats-bar .list strong { font-size: 12px !important; } } /* Intro bar */ .widget-container--introduction_bar ul.list * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } /* Header adjustments */ .custom-community-title{ font-weight: 700; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div{ height: 60vh; /* default: 240px */ } .brand-hero { background-size:px; background-position:center center; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 15%; } @media (max-width: 1100px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { background-position:left center; } } @media (max-width: 700px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { height: 35vh; /* default: 240px */ } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 25%; } } @media (min-width: 764px) and (max-width: 1400px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-left: 12vw; } } /* Quicklins */ .quicklink__title { text-align: left; } .widget-container--quick_links .quicklink__box.quicklink-image .quicklink__hero { background-position: 0 50%; } .widget-container--quick_links .widget__heading { text-align: center; padding-bottom: 32px } /* Quick link font adjustments, font color still incorrect*/ .card-widget-text{ font-family: "National-Book", Arial; font-size: 16px; } /* CTA widget */ .Template-brand-cta { border-bottom: none; } .cta-widget.qa-cta-widget { background: #F7F7F7; } /* Spacing between custom widgets */ .custom-html-widget-wrapper { padding: 0; margin: 0; } /* Spacing between widgets */ .homepage-widget-wrapper, .widget-wrapper { margin-top: 40px; } .homepage-widget-wrapper, .widget-wrapper { /* margin-bottom: 56px; */ } /* Custom widgets title setting */ .custom-widget-header * { text-align: center; } .custom-widget-title { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-weight: 500; font-size: 40px; } .custom-widget-subtitle { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; margin-top: 16px; margin-bottom: 0; font-size: 16px; max-width: 560px; margin: auto; margin-top: 8px; } @media (max-width: 767px) { .custom-widget-title, .custom-widget-subtitle { padding: 0 16px; } } @media (max-width: 420px) { .custom-widget-title { font-size: 24px; } .custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title .card-widget-title { font-size: 16px; } .quicklink__title .card-widget-text { line-height: 24px; } .body-wrapper > .widget-container--quick_links :not(.widget-container--quick_links ~ .widget-container--quick_links) .quicklink__box.quicklink-image { border: none; } .body-wrapper > .widget-container--quick_links ~ .widget-container--quick_links .custom-quicklink { background: linear-gradient( 180deg #F7F7F7 100%); margin: 0; padding: 60px 16px; } @media (max-width: 1024px) { .body-wrapper > .widget-container--quick_links .quicklink__container { flex-flow: initial; overflow-x: auto; } .body-wrapper > .widget-container--quick_links .quicklink__container .quicklink__box { min-width: 250px; margin-right: 8px; } } /* Quicklinks with icon */ .quicklink-icon.quicklink__box .quicklink__url { display: flex; flex-direction: row; } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon { width: 72px; height: 72px; min-width:72px; margin: 16px 12px 16px } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { margin: 0; border-radius:50%; } .quicklink-more-text-icon { margin-top: 1px; position: absolute; height: 20px; width: 20px; } .homepage-widget-container--index-9 .custom-quicklink { margin: 40px 0px 10px; } @media (max-width: 767px) { a.quicklink-more-text { margin-left: 20px; } } @media (max-width: 420px) { .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { height: 72px; } } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title { flex-direction: column; align-self: center; padding: 0; margin: 16px 0; } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title p { margin-bottom: 0; } @media (max-width: 767px) { .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklinks-wrapper { padding-right: 16px; padding-left: 16px; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__container { flex-direction: column; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box, .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box a { width: 100%; } } .widget-container--container-2-1-column_1 .widget-container--quick_links .widget__heading { font-size: 24px; text-align: left; padding-bottom: 0; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up { display: flex !important; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up .quicklink__url { width: 100%; } .widget-container--container-2-1-column_1 .widget-container--quick_links .content--centered.is-hidden-mobile-only { display: none !important; } /* Featured Topics */ .homepage-widget-container--featured_topics { background: #f7f7f7; } .homepage-widget-container--featured_topics .featured-topics { padding-top: 56px; margin-top: 0 } .homepage-widget-container--featured_topics .featured-topics .featured-topic__title .featured-topic__heading { font-size: 16px; } .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-size: 40px; font-weight: 500; margin-bottom: 40px; } @media (max-width: 420px) { .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-size: 24px; } } li.featured-topic.quicklink__box.has-border.card-widget-wrapper { text-align: left; } .featured-topics .featured-topic.featured-topic--half-width { min-width: 250px !important; } .featured-topics{ padding-bottom: 48px; } /*to move search bar -subtext*/ .homepage-hero-subtitle { margin-top: 80px; } .homepage-hero-subtitle { visibility: hidden; } .mfp-img{ max-height: none !important; } /* adjust padding for SSO modal */ .mfp-wrap .mfp-inline-holder .mfp-content>* { padding: 10px !important; } /* containt background images on featured topics*/ .featured-topic__hero{ background-size: contain; background-repeat: no-repeat; } /* community category cards mobile view */ @media (max-width: 767px) { article.card.community-category__card.community-category__card-small-card { grid-column: auto/span 12; } } /*Chang title color on child categopries*/ .category-11310 .qa-page-title, .category-11310 .qa-subforum-description { color: black; } .category-11313 .qa-page-title, .category-11313 .qa-subforum-description { color: black; } .category-11318 .qa-page-title, .category-11318 .qa-subforum-description { color: black; } .category-11319 .qa-page-title, .category-11319 .qa-subforum-description { color: black; } .category-11320 .qa-page-title, .category-11320 .qa-subforum-description { color: black; } .category-11321 .qa-page-title, .category-11321 .qa-subforum-description { color: black; } .category-11322 .qa-page-title, .category-11322 .qa-subforum-description { color: black; } .category-11323 .qa-page-title, .category-11323 .qa-subforum-description { color: black; } .category-11324 .qa-page-title, .category-11324 .qa-subforum-description { color: black; } .category-11325 .qa-page-title, .category-11325 .qa-subforum-description { color: black; } .category-11326 .qa-page-title, .category-11326 .qa-subforum-description { color: black; } .category-11327 .qa-page-title, .category-11327 .qa-subforum-description { color: black; } .category-11328 .qa-page-title, .category-11328 .qa-subforum-description { color: black; } .category-11329 .qa-page-title, .category-11329 .qa-subforum-description { color: black; } .category-11330 .qa-page-title, .category-11330 .qa-subforum-description { color: black; } .category-11392 .qa-page-title, .category-11392 .qa-subforum-description { color: black; } .category-11393 .qa-page-title, .category-11393 .qa-subforum-description { color: black; } .category-11407 .qa-page-title, .category-11407 .qa-subforum-description { color: black; } .category-11408 .qa-page-title, .category-11408 .qa-subforum-description { color: black; } .category-11409 .qa-page-title, .category-11409 .qa-subforum-description { color: black; } .event-detail__google_calendar_link { color: blue; } .event-detail__link { color: blue; } div.thread-list-title.qa-subForum-header .search-box { margin-top: 0px; margin-left: 0px; } .featured-topic--full-width .event-item-image-container .event-item__image { background-size: contain; margin-left: 15px; } </style> </head> <body id="customcss" class="twig_site-index qa-forum-site-index" data-bounded-context="Pages" data-entity="HomePage"> <div data-preact="destination/modules/Accessibility/SkipToContent/SkipToContent" class="" data-props="{}"><a href="#main-content-target" class="skip-to-content-btn" aria-label="Skip to main content">Skip to main content</a></div> <div id="community-id" data-data=freshworks-en ></div> <div id="device-type" data-data=desktop ></div> <div id='root' class='body-wrapper'> <a href="/topic/new" aria-label="Create topic" data-track='{"trigger":"floating button","type":"Topic Initiated"}' role="button" class="btn--cta btn--create-topic btn--fixed btn--fixed__bottom is-visible-S qa-menu-create-topic"> <span class="icon icon--pen icon--auto-width" aria-hidden="true"></span> </a> <div><script type="text/javascript">window.inSidedData = {"communityId":"freshworks-en","environment":"production","language":"en","device":"desktop","user":{"userid":null,"name":"guest","role":"roles.guest","mainRole":"roles.guest","rank":"","avatar":"","rankIcon":"","rankName":"","isModerator":false,"pmUnreadCount":0,"pmTotalCount":0,"topicsCount":0,"repliesCount":0,"solvedCount":0,"loginSource":null,"registerSource":null},"page":{"pageNumber":1,"name":"Home","path":"freshworks-en:Home:","section":"Home","site":"freshworks-en","title":null,"url":"/","firstRender":false},"form":{"name":"","step":""},"content":{"category":{"id":null,"title":null,"type":null},"topic":{"id":null,"title":null,"type":null,"content_type":null,"source_id":null,"created":null,"replies":null,"is_sticky":null,"prefix":null,"tags":null},"post":{"id":null},"path":":"},"search":{"phrase":null,"count":null}}</script></div> <div data-preact="cookie-banner/index" class="" data-props="{"level":1,"termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"phrases":{"Forum":{"cookiepolicy.title":"Cookie policy","cookiepolicy.content":"We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.button":"Accept cookies","cookiepolicy.button.deny":"Deny all","cookiepolicy.link":"Cookie settings","cookiepolicy.modal.title":"Cookie settings","cookiepolicy.modal.content":"We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.modal.level1":"Basic<br>Functional","cookiepolicy.modal.level2":"Normal<br>Functional + analytics","cookiepolicy.modal.level3":"Complete<br>Functional + analytics + social media + embedded videos"}}}"></div> <script> class CustomerEducationElement extends HTMLElement { constructor() { super(); // Attach a shadow DOM with mode 'open' this.attachShadow({ mode: 'open' }); } // Watch for changes in these attributes static get observedAttributes() { return ['data-config']; } attributeChangedCallback(name, oldValue, newValue) { if(oldValue && oldValue !== newValue) { this.updateDesignTokens(newValue); } } connectedCallback() { this.render(); } render() { try{ const _templateId = this.getAttribute('data-template-id'); // Get the template content const template = document.getElementById(_templateId); this.shadowRoot.appendChild(template.content.cloneNode(true)); this.updateDesignTokens(this.getAttribute('data-config')); } catch(error){ console.error(`Failed to render CE widget template ${_templateId}`, error); } } updateDesignTokens(config) { config = this.parseConfig(config); if(config) { const styles = { '--np-button-color': config['--config-button-cta-background-color'], '--np-button-hover-color': config['--config-button-cta-hover-background-color'], '--np-button-font-color': config['--config-button-cta-color'], '--np-header-color': config['--config-header-color'], '--np-header-font-color': config['--config-header-color'], '--np-header-font-hover-color': config['--config-anchor-base-color'], '--np-learning-header-color': config['--config-header-color'], '--np-learning-header-font-color': config['--config-header-color'], '--np-learning-header-font-hover-color': config['--config-anchor-base-color'], '--np-learning-link-button-color': config['--np-learning-link-button-color'], '--np-learning-progress-bar-color': config['--config--main-color-brand'] }; for (const [property, value] of Object.entries(styles)) { this.shadowRoot.host.style.setProperty(property, value); } } } parseConfig(config) { try { return JSON.parse(config); } catch (error) { console.error(`Failed to parse the Branding config`, error); } } } customElements.define('customer-education-element', CustomerEducationElement); </script> <div class="widget-container widget-container--header widget-container--index-0" data-idx="0"> <div class="widget-placeholder"> <div class="ssi ssi-header custom-header"> <section class="full-width Template-brand-header"> <div class="brand-navigation-wrapper qa-brand-navigation p-v" style="background: #f7f7f7"> <div class="sitewidth"> <div class="col"> <div class="brand-navigation-container"> <div class="brand-logo-container"> <a href="/" target="_self" class="brand-logo brand--logo-anchor pull-left"> <img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/5ddd6cec-ad53-4244-a1fc-b05b5e1d147b.png" title="" alt="freshworks-en Logo"> </a> </div> <div class="brand-url-container"> <a href="https://www.freshworks.com/" style="color: #0b1320" class="brand-external-url link link--light pull-right is-hidden-M" target="_blank"> Visit Freshworks.com <span class="icon icon--caret-right icon--auto-width" aria-hidden="true"></span> </a> <a href="https://www.freshworks.com/" style="color: #0b1320" class="brand-external-url link link--light pull-right is-hidden-L" target="_blank"> Visit Freshworks <span class="icon icon--caret-right icon--auto-width" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="widget-container widget-container--navigation_bar widget-container--index-1" data-idx="1"> <div class="widget-placeholder"> </div> </div> <div class="sitewidth flash-message-wrapper"> <div class="col"> <div class="module 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With Freddy AI, teams can deliver instant, context-aware support right where employees need it most\u2014on Slack and Microsoft Teams. Say goodbye to the challenges of growing service demand, rising employee expectations, and the burden of support maintenance and security, as Freddy takes on repetitive requests and provides secure, reliable answers around the clock. <\/span><br \/><br \/><span style=\"color:#000000;\">This webinar will guide you through deploying Freddy AI Agent to support distributed teams effortlessly.<\/span><br \/><br \/><span style=\"color:#000000;\"><strong>Key Takeaways:<\/strong><\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Get started with\u00a0 Freddy AI Agent:<\/strong><\/span><span style=\"color:#000000;\"> Learn how to get started with Freddy AI Agent\u2019s always-on AI-powered support to allow your teams to handle increased demand without human intervention.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Enhance Employee Experience:<\/strong><\/span><span style=\"color:#000000;\"> Discover how Freddy AI personalizes interactions across multiple languages and 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It\u2019s time to elevate your status updates with embeddable status page badges and widgets.<\/p><ul><li>Update service status on any webpage including the support portal<\/li>\t<li>Get Freddy AI Copilot to enhance your updates and save time<\/li>\t<li>Pre-empt ticket creation and build trust with proactive communication<\/li><\/ul><p>Join this Community Event to watch a live demo, learn tips &amp; tricks, and interact with product experts- \u200b<user-mention data-id=\"33519\">@a5huto5h<\/user-mention>\u00a0\u200b<user-mention data-id=\"31549\">@Anusha<\/user-mention>\u00a0to derive the maximum value from your status page. Looking forward to seeing you\u2019ll at the session. 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You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":10303,"id":39816,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","title":"Create Ticket Problem - Portal","lastPost":{"id":15686,"author":{"id":59377,"url":"\/members\/linakourii-59377","name":"linakourii","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fa2bc63f-02c4-429e-a921-571946a1f058.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816?postid=99998#post99998","creationDate":"2024-11-23T10:16:27+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":39816,"author":{"id":57825,"url":"\/members\/andrers-57825","name":"andrers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f093507d-4207-4b51-b03f-4b23ba29450b.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>When trying to create a ticket through the portal form, I am receiving the following message:<\/p><p>'We are sorry. You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"numberOfViews":20,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15686"},{"firstPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"isTopicUnread":true,"privateId":10786,"id":40757,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","title":"Freshdesk Fields","lastPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"isTopicUnread":true,"privateId":10676,"id":40552,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11297,"isIdeation":false,"url":"\/groups\/bangalore-user-network-11297","title":"Bangalore User Network","description":"<p>Welcome to Freshworks User Network, Bangalore! Here\u2019s your community to get connected with your peers in Bangalore.<\/p><p><strong>Check out the <a href=\"https:\/\/communityevents.freshworks.com\/bangalore\/\">upcoming Freshworks User Network\u00a0events happening in this network.<\/a><\/strong><\/p>"},"url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","title":"CODE ERROR 131049","lastPost":{"id":15684,"author":{"id":59375,"url":"\/members\/gary-wyatt-59375","name":"Gary wyatt","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7b3413f4-deef-4848-bf96-bac83d2eb358.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552?postid=99994#post99994","creationDate":"2024-11-23T07:42:49+0000","relativeCreationDate":"8 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"numberOfViews":26,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"15684"},{"firstPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10783,"id":40750,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","title":"API Freshdesk","lastPost":{"id":15681,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750?postid=99990#post99990","creationDate":"2024-11-23T04:17:28+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15681"},{"firstPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"isTopicUnread":true,"privateId":10785,"id":40755,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","title":"Is it possible to use a Microsoft 365 Shared Mailbox for email settings\/notifications?","lastPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfViews":2,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":10749,"id":40708,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11379,"isIdeation":false,"url":"\/ticket-workflow-management-11379","title":"Ticket & Workflow Management","description":"Ticket & Workflow Management"},"url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","title":"Does the Freshservice Work Schedule impact the auto assignment in Agent groups","lastPost":{"id":15680,"author":{"id":59370,"url":"\/members\/wesleyferrio-59370","name":"WesleyFerrio","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708?postid=99988#post99988","creationDate":"2024-11-22T20:11:57+0000","relativeCreationDate":"19 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"15680"},{"firstPost":{"id":40392,"author":{"id":15536,"url":"\/members\/paula-kirby-15536","name":"paula.kirby","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>I need to be able to report on activities created by Agents.\u00a0 Filters should be by Agent, Date and client<\/p><p>Header level is fine but i need to be able then drill into the ticket id to view the content<\/p><p>\u00a0<\/p><p>Is this possible or can it be added as an enhancement request please<\/p>","url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392","creationDate":"2024-10-24T11:02:50+0000","relativeCreationDate":"30 days ago"},"isTopicUnread":true,"privateId":10589,"id":40392,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11351,"isIdeation":false,"url":"\/analytics-reports-dashboards-11351","title":"Analytics, Reports & Dashboards","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392","title":"Analytics report on Agent activity","lastPost":{"id":15674,"author":{"id":51541,"url":"\/members\/qaimko02-51541","name":"qaimko02","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392?postid=99972#post99972","creationDate":"2024-11-22T16:20:20+0000","relativeCreationDate":"23 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":40392,"author":{"id":15536,"url":"\/members\/paula-kirby-15536","name":"paula.kirby","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>I need to be able to report on activities created by Agents.\u00a0 Filters should be by Agent, Date and client<\/p><p>Header level is fine but i need to be able then drill into the ticket id to view the content<\/p><p>\u00a0<\/p><p>Is this possible or can it be added as an enhancement request please<\/p>","url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392","creationDate":"2024-10-24T11:02:50+0000","relativeCreationDate":"30 days ago"},"numberOfViews":27,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15674"},{"firstPost":{"id":40749,"author":{"id":59350,"url":"\/members\/paulofreedx-59350","name":"PauloFreedX","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all<\/p><p>\u00a0<\/p><p>I am configuring my analytics dashboard for conversations now, the \u201csatisfactory conversations\u201d widget does not fit what I need, since it calculates de percentage of satisfactory conversations on the total conversations had - so conversation in which the customer do not reply impact the metric.\u00a0<\/p><p>\u00a0<\/p><p>In all other organizations I have worked before, CSAT %\u00a0is only calculated the replied surveys, that is:<\/p><p>If I had 100 conversations, 2 surveys replied, 1 survey positive, my CSAT % should be 50% - as the calculation is: ( 1\/2)*100 = 50)\u00a0<\/p><p>The metric on freshchat, however, will return the CSAT % is 1% - as their calculation is: (1\/100)*100= 1<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>I\u2019ve contacted support as well as our onboarding and they seem to tell me it is not possible to calculate CSAT as I wanted. I find that hard to accept because CSAT% is a <strong>very basic\u00a0<\/strong>Customer Support metric and in my 6 years as a Support Manager I never saw it being calculated any different from what I am expecting - and we have other 3 managers in the team that all agree with me, so I find hard to believe that I am the first person to face this issue.<\/p><p>\u00a0<\/p><p>Has anyone being able to set the proper CSAT % calculation in the analytics for conversations? I tried to build something using the Custom\u00a0Metrics, but it is very hard to use that feature and I keep getting errors in the syntax.<\/p><p>\u00a0<\/p><p>Best Regards,<\/p><p>Paulo<\/p>","url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","creationDate":"2024-11-22T15:09:06+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10782,"id":40749,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11348,"isIdeation":false,"url":"\/analytics-11348","title":"Analytics","description":"Analytics"},"url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","title":"CSAT only on Rated Surveys","lastPost":{"id":40749,"author":{"id":59350,"url":"\/members\/paulofreedx-59350","name":"PauloFreedX","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all<\/p><p>\u00a0<\/p><p>I am configuring my analytics dashboard for conversations now, the \u201csatisfactory conversations\u201d widget does not fit what I need, since it calculates de percentage of satisfactory conversations on the total conversations had - so conversation in which the customer do not reply impact the metric.\u00a0<\/p><p>\u00a0<\/p><p>In all other organizations I have worked before, CSAT %\u00a0is only calculated the replied surveys, that is:<\/p><p>If I had 100 conversations, 2 surveys replied, 1 survey positive, my CSAT % should be 50% - as the calculation is: ( 1\/2)*100 = 50)\u00a0<\/p><p>The metric on freshchat, however, will return the CSAT % is 1% - as their calculation is: (1\/100)*100= 1<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>I\u2019ve contacted support as well as our onboarding and they seem to tell me it is not possible to calculate CSAT as I wanted. I find that hard to accept because CSAT% is a <strong>very basic\u00a0<\/strong>Customer Support metric and in my 6 years as a Support Manager I never saw it being calculated any different from what I am expecting - and we have other 3 managers in the team that all agree with me, so I find hard to believe that I am the first person to face this issue.<\/p><p>\u00a0<\/p><p>Has anyone being able to set the proper CSAT % calculation in the analytics for conversations? I tried to build something using the Custom\u00a0Metrics, but it is very hard to use that feature and I keep getting errors in the syntax.<\/p><p>\u00a0<\/p><p>Best Regards,<\/p><p>Paulo<\/p>","url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","creationDate":"2024-11-22T15:09:06+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40749,"author":{"id":59350,"url":"\/members\/paulofreedx-59350","name":"PauloFreedX","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all<\/p><p>\u00a0<\/p><p>I am configuring my analytics dashboard for conversations now, the \u201csatisfactory conversations\u201d widget does not fit what I need, since it calculates de percentage of satisfactory conversations on the total conversations had - so conversation in which the customer do not reply impact the metric.\u00a0<\/p><p>\u00a0<\/p><p>In all other organizations I have worked before, CSAT %\u00a0is only calculated the replied surveys, that is:<\/p><p>If I had 100 conversations, 2 surveys replied, 1 survey positive, my CSAT % should be 50% - as the calculation is: ( 1\/2)*100 = 50)\u00a0<\/p><p>The metric on freshchat, however, will return the CSAT % is 1% - as their calculation is: (1\/100)*100= 1<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>I\u2019ve contacted support as well as our onboarding and they seem to tell me it is not possible to calculate CSAT as I wanted. I find that hard to accept because CSAT% is a <strong>very basic\u00a0<\/strong>Customer Support metric and in my 6 years as a Support Manager I never saw it being calculated any different from what I am expecting - and we have other 3 managers in the team that all agree with me, so I find hard to believe that I am the first person to face this issue.<\/p><p>\u00a0<\/p><p>Has anyone being able to set the proper CSAT % calculation in the analytics for conversations? I tried to build something using the Custom\u00a0Metrics, but it is very hard to use that feature and I keep getting errors in the syntax.<\/p><p>\u00a0<\/p><p>Best Regards,<\/p><p>Paulo<\/p>","url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","creationDate":"2024-11-22T15:09:06+0000","relativeCreationDate":"1 day ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40748,"author":{"id":59342,"url":"\/members\/babupers-59342","name":"babupers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am trying to call\u00a0<strong>api\/v2\/projects\u00a0<\/strong>api endpoint to work on Project Managment from API. But I am getting the following error.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bb719467-71b0-439c-b783-40d2961be04e.png\" \/><\/figure><p>Note: I am in the Enterprise plan.<\/p><p>Can some one help, please?<\/p><p>Thank you.<\/p>","url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","creationDate":"2024-11-22T13:40:28+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10781,"id":40748,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11412,"isIdeation":false,"url":"\/project-and-workload-11412","title":"Project and Workload","description":"Using Freshservice"},"url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","title":"Project Management API error","lastPost":{"id":40748,"author":{"id":59342,"url":"\/members\/babupers-59342","name":"babupers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am trying to call\u00a0<strong>api\/v2\/projects\u00a0<\/strong>api endpoint to work on Project Managment from API. But I am getting the following error.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bb719467-71b0-439c-b783-40d2961be04e.png\" \/><\/figure><p>Note: I am in the Enterprise plan.<\/p><p>Can some one help, please?<\/p><p>Thank you.<\/p>","url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","creationDate":"2024-11-22T13:40:28+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40748,"author":{"id":59342,"url":"\/members\/babupers-59342","name":"babupers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am trying to call\u00a0<strong>api\/v2\/projects\u00a0<\/strong>api endpoint to work on Project Managment from API. But I am getting the following error.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bb719467-71b0-439c-b783-40d2961be04e.png\" \/><\/figure><p>Note: I am in the Enterprise plan.<\/p><p>Can some one help, please?<\/p><p>Thank you.<\/p>","url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","creationDate":"2024-11-22T13:40:28+0000","relativeCreationDate":"1 day ago"},"numberOfViews":2,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40745,"author":{"id":35426,"url":"\/members\/martinj-uk-35426","name":"martinj_uk","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone else hit the 400 maximum number of public\/private notes on a ticket?<\/p><p>I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it\u2019s been capped and the workaround is create a new ticket.<\/p><p>Nothing in the last few release notes that I can find<\/p>","url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","creationDate":"2024-11-22T11:40:48+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10780,"id":40745,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11362,"isIdeation":false,"url":"\/ticketing-agent-productivity-11362","title":"Ticketing & Agent Productivity","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","title":"400 note limit (private & public) interactions","lastPost":{"id":40745,"author":{"id":35426,"url":"\/members\/martinj-uk-35426","name":"martinj_uk","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone else hit the 400 maximum number of public\/private notes on a ticket?<\/p><p>I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it\u2019s been capped and the workaround is create a new ticket.<\/p><p>Nothing in the last few release notes that I can find<\/p>","url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","creationDate":"2024-11-22T11:40:48+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40745,"author":{"id":35426,"url":"\/members\/martinj-uk-35426","name":"martinj_uk","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone else hit the 400 maximum number of public\/private notes on a ticket?<\/p><p>I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it\u2019s been capped and the workaround is create a new ticket.<\/p><p>Nothing in the last few release notes that I can find<\/p>","url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","creationDate":"2024-11-22T11:40:48+0000","relativeCreationDate":"1 day ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"}],"authors":[]},"recentlyActiveTopics":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/search\/recentTopics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"notForumIds":[11]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","topics":[{"firstPost":{"id":33557,"author":{"id":40218,"url":"\/members\/mykola-zhuravel-40218","name":"Mykola Zhuravel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"}],"isBanned":false},"content":"<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f8e0a762-53fa-4fb1-a740-223aa945e15e.png\" \/><figcaption>2023 today, but\u00a0emojis for Freshdesk is still out of office. R U serious?<\/figcaption><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557","creationDate":"2023-10-19T10:19:32+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":7136,"id":33557,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557","title":"Where is emoji for Freshdesk article? 2023 today","lastPost":{"id":15688,"author":{"id":59237,"url":"\/members\/shahid-59237","name":"shahid","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b2d0ffdc-1660-4f63-a202-7aa6604de836.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557?postid=100002#post100002","creationDate":"2024-11-23T16:00:15+0000","relativeCreationDate":"2 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":23,"numberOfLikes":3,"relevantPost":{"id":33557,"author":{"id":40218,"url":"\/members\/mykola-zhuravel-40218","name":"Mykola Zhuravel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"}],"isBanned":false},"content":"<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f8e0a762-53fa-4fb1-a740-223aa945e15e.png\" \/><figcaption>2023 today, but\u00a0emojis for Freshdesk is still out of office. R U serious?<\/figcaption><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557","creationDate":"2023-10-19T10:19:32+0000","relativeCreationDate":"1 year ago"},"numberOfViews":478,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15688"},{"firstPost":{"id":39816,"author":{"id":57825,"url":"\/members\/andrers-57825","name":"andrers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f093507d-4207-4b51-b03f-4b23ba29450b.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>When trying to create a ticket through the portal form, I am receiving the following message:<\/p><p>'We are sorry. You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":10303,"id":39816,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","title":"Create Ticket Problem - Portal","lastPost":{"id":15686,"author":{"id":59377,"url":"\/members\/linakourii-59377","name":"linakourii","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fa2bc63f-02c4-429e-a921-571946a1f058.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816?postid=99998#post99998","creationDate":"2024-11-23T10:16:27+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":39816,"author":{"id":57825,"url":"\/members\/andrers-57825","name":"andrers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f093507d-4207-4b51-b03f-4b23ba29450b.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>When trying to create a ticket through the portal form, I am receiving the following message:<\/p><p>'We are sorry. You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"numberOfViews":20,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15686"},{"firstPost":{"id":37446,"author":{"id":37595,"url":"\/members\/jessisgood-37595","name":"Jessisgood","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2e09a8e6-dd09-48d8-b3b1-a2d8383662c3.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>In case you missed the discussion, you can listen in here:<\/p><p><a href=\"https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn<\/a><\/p><p>\u00a0<\/p><p>Feel free to add your comments below!<\/p>","url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446","creationDate":"2024-07-08T20:44:16+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":19445,"id":37446,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11432,"isIdeation":false,"url":"\/groups\/supporting-women-in-tech-11432","title":"Supporting Women in Tech","description":"<p>A group to bring together\u00a0support Women in Tech from across the globe - have conversations, learn from each other and share knowledge! :)\u00a0<\/p>"},"url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446","title":"In Case you Missed it! Roundtable Recording Here!","lastPost":{"id":36592,"author":{"id":59375,"url":"\/members\/gary-wyatt-59375","name":"Gary wyatt","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7b3413f4-deef-4848-bf96-bac83d2eb358.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446?postid=99997#post99997","creationDate":"2024-11-23T10:14:53+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":37446,"author":{"id":37595,"url":"\/members\/jessisgood-37595","name":"Jessisgood","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2e09a8e6-dd09-48d8-b3b1-a2d8383662c3.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>In case you missed the discussion, you can listen in here:<\/p><p><a href=\"https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn<\/a><\/p><p>\u00a0<\/p><p>Feel free to add your comments below!<\/p>","url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446","creationDate":"2024-07-08T20:44:16+0000","relativeCreationDate":"4 months ago"},"numberOfViews":30,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"36592"},{"firstPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"isTopicUnread":true,"privateId":10786,"id":40757,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","title":"Freshdesk Fields","lastPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"isTopicUnread":true,"privateId":10676,"id":40552,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11297,"isIdeation":false,"url":"\/groups\/bangalore-user-network-11297","title":"Bangalore User Network","description":"<p>Welcome to Freshworks User Network, Bangalore! Here\u2019s your community to get connected with your peers in Bangalore.<\/p><p><strong>Check out the <a href=\"https:\/\/communityevents.freshworks.com\/bangalore\/\">upcoming Freshworks User Network\u00a0events happening in this network.<\/a><\/strong><\/p>"},"url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","title":"CODE ERROR 131049","lastPost":{"id":15684,"author":{"id":59375,"url":"\/members\/gary-wyatt-59375","name":"Gary wyatt","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7b3413f4-deef-4848-bf96-bac83d2eb358.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552?postid=99994#post99994","creationDate":"2024-11-23T07:42:49+0000","relativeCreationDate":"8 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"numberOfViews":26,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"15684"},{"firstPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10783,"id":40750,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","title":"API Freshdesk","lastPost":{"id":15681,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750?postid=99990#post99990","creationDate":"2024-11-23T04:17:28+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15681"},{"firstPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"isTopicUnread":true,"privateId":10785,"id":40755,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","title":"Is it possible to use a Microsoft 365 Shared Mailbox for email settings\/notifications?","lastPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfViews":2,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":10749,"id":40708,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11379,"isIdeation":false,"url":"\/ticket-workflow-management-11379","title":"Ticket & Workflow Management","description":"Ticket & Workflow Management"},"url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","title":"Does the Freshservice Work Schedule impact the auto assignment in Agent groups","lastPost":{"id":15680,"author":{"id":59370,"url":"\/members\/wesleyferrio-59370","name":"WesleyFerrio","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708?postid=99988#post99988","creationDate":"2024-11-22T20:11:57+0000","relativeCreationDate":"19 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"15680"},{"firstPost":{"id":39025,"author":{"id":55955,"url":"\/members\/robert2-55955","name":"robert2","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c690e94b-8f1d-474d-adf9-86db191cc87c.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Descubra um mundo de entretenimento ilimitado com o Freecine APK, o principal aplicativo de streaming de filmes desenvolvido para entusiastas de cinema. Seja voc\u00ea f\u00e3 dos \u00faltimos sucessos de bilheteria, cl\u00e1ssicos atemporais ou programas de TV que valem a pena assistir, o Freecine APK tem tudo o que voc\u00ea precisa. Veja o que torna o <strong><a href=\"http:\/\/thefreecine.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">freecine sem an\u00fancio<\/a><\/strong> seu aplicativo de streaming favorito:<\/p>","url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025","creationDate":"2024-07-25T03:44:50+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":19553,"id":39025,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025","title":"\"Explore Freecine Apk Insights on the Freshworks Community\"","lastPost":{"id":36591,"author":{"id":59366,"url":"\/members\/jani32w-59366","name":"jani32w","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/85f0f83e-78ac-4616-917b-1749ec24260c.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025?postid=99982#post99982","creationDate":"2024-11-22T18:16:49+0000","relativeCreationDate":"21 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":39025,"author":{"id":55955,"url":"\/members\/robert2-55955","name":"robert2","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c690e94b-8f1d-474d-adf9-86db191cc87c.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Descubra um mundo de entretenimento ilimitado com o Freecine APK, o principal aplicativo de streaming de filmes desenvolvido para entusiastas de cinema. Seja voc\u00ea f\u00e3 dos \u00faltimos sucessos de bilheteria, cl\u00e1ssicos atemporais ou programas de TV que valem a pena assistir, o Freecine APK tem tudo o que voc\u00ea precisa. Veja o que torna o <strong><a href=\"http:\/\/thefreecine.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">freecine sem an\u00fancio<\/a><\/strong> seu aplicativo de streaming favorito:<\/p>","url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025","creationDate":"2024-07-25T03:44:50+0000","relativeCreationDate":"3 months ago"},"numberOfViews":160,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"36591"},{"firstPost":{"id":40576,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/welcome-to-the-freshworks-ai-summit-group-40576","creationDate":"2024-11-08T12:48:35+0000","relativeCreationDate":"15 days ago"},"isTopicUnread":true,"privateId":19753,"id":40576,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11444,"isIdeation":false,"url":"\/groups\/freshworks-ai-summit-11444","title":"Freshworks AI Summit","description":"<p>This group is for exclusive discussions around all things AI, including our features and launches. Whether you're just starting out or a seasoned pro, this space is for you to connect with peers and product experts, access customer education resources, and share feedback and experiences. Together, we\u2019ll explore how to create amazing experiences for customers and employees through people-first AI.<\/p>"},"url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/welcome-to-the-freshworks-ai-summit-group-40576","title":"Welcome to the Freshworks AI Summit Group","lastPost":{"id":36590,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Wizard of Creative Thinking 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ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":40576,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/welcome-to-the-freshworks-ai-summit-group-40576","creationDate":"2024-11-08T12:48:35+0000","relativeCreationDate":"15 days ago"},"numberOfViews":149,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"36590"}],"authors":[]},"unAnsweredTopicsList":{"isGuest":true,"tab":"Help Others","requestUrl":"\/widget\/topics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"contentType":"question","hasBestAnswer":false,"prefixIds":["vraag"],"notForumIds":[11]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","Sticky":"Sticky","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","topics":[{"firstPost":{"id":39816,"author":{"id":57825,"url":"\/members\/andrers-57825","name":"andrers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f093507d-4207-4b51-b03f-4b23ba29450b.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>When trying to create a ticket through the portal form, I am receiving the following message:<\/p><p>'We are sorry. You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":10303,"id":39816,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","title":"Create Ticket Problem - Portal","lastPost":{"id":15686,"author":{"id":59377,"url":"\/members\/linakourii-59377","name":"linakourii","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fa2bc63f-02c4-429e-a921-571946a1f058.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816?postid=99998#post99998","creationDate":"2024-11-23T10:16:27+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":39816,"author":{"id":57825,"url":"\/members\/andrers-57825","name":"andrers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f093507d-4207-4b51-b03f-4b23ba29450b.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>When trying to create a ticket through the portal form, I am receiving the following message:<\/p><p>'We are sorry. You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"numberOfViews":20,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15686"},{"firstPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"isTopicUnread":true,"privateId":10786,"id":40757,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","title":"Freshdesk Fields","lastPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"isTopicUnread":true,"privateId":10676,"id":40552,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11297,"isIdeation":false,"url":"\/groups\/bangalore-user-network-11297","title":"Bangalore User Network","description":"<p>Welcome to Freshworks User Network, Bangalore! Here\u2019s your community to get connected with your peers in Bangalore.<\/p><p><strong>Check out the <a href=\"https:\/\/communityevents.freshworks.com\/bangalore\/\">upcoming Freshworks User Network\u00a0events happening in this network.<\/a><\/strong><\/p>"},"url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","title":"CODE ERROR 131049","lastPost":{"id":15684,"author":{"id":59375,"url":"\/members\/gary-wyatt-59375","name":"Gary wyatt","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7b3413f4-deef-4848-bf96-bac83d2eb358.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552?postid=99994#post99994","creationDate":"2024-11-23T07:42:49+0000","relativeCreationDate":"8 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"numberOfViews":26,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"15684"},{"firstPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10783,"id":40750,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","title":"API Freshdesk","lastPost":{"id":15681,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750?postid=99990#post99990","creationDate":"2024-11-23T04:17:28+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15681"},{"firstPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"isTopicUnread":true,"privateId":10785,"id":40755,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","title":"Is it possible to use a Microsoft 365 Shared Mailbox for email settings\/notifications?","lastPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfViews":2,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":10749,"id":40708,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11379,"isIdeation":false,"url":"\/ticket-workflow-management-11379","title":"Ticket & Workflow Management","description":"Ticket & Workflow Management"},"url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","title":"Does the Freshservice Work Schedule impact the auto assignment in Agent groups","lastPost":{"id":15680,"author":{"id":59370,"url":"\/members\/wesleyferrio-59370","name":"WesleyFerrio","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708?postid=99988#post99988","creationDate":"2024-11-22T20:11:57+0000","relativeCreationDate":"19 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"15680"},{"firstPost":{"id":40392,"author":{"id":15536,"url":"\/members\/paula-kirby-15536","name":"paula.kirby","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>I need to be able to report on activities created by Agents.\u00a0 Filters should be by Agent, Date and client<\/p><p>Header level is fine but i need to be able then drill into the ticket id to view the content<\/p><p>\u00a0<\/p><p>Is this possible or can it be added as an enhancement request please<\/p>","url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392","creationDate":"2024-10-24T11:02:50+0000","relativeCreationDate":"30 days ago"},"isTopicUnread":true,"privateId":10589,"id":40392,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11351,"isIdeation":false,"url":"\/analytics-reports-dashboards-11351","title":"Analytics, Reports & Dashboards","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392","title":"Analytics report on Agent activity","lastPost":{"id":15674,"author":{"id":51541,"url":"\/members\/qaimko02-51541","name":"qaimko02","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392?postid=99972#post99972","creationDate":"2024-11-22T16:20:20+0000","relativeCreationDate":"23 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":0,"relevantPost":{"id":40392,"author":{"id":15536,"url":"\/members\/paula-kirby-15536","name":"paula.kirby","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>I need to be able to report on activities created by Agents.\u00a0 Filters should be by Agent, Date and client<\/p><p>Header level is fine but i need to be able then drill into the ticket id to view the content<\/p><p>\u00a0<\/p><p>Is this possible or can it be added as an enhancement request please<\/p>","url":"https:\/\/community.freshworks.com\/analytics-reports-dashboards-11351\/analytics-report-on-agent-activity-40392","creationDate":"2024-10-24T11:02:50+0000","relativeCreationDate":"30 days ago"},"numberOfViews":27,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15674"},{"firstPost":{"id":40749,"author":{"id":59350,"url":"\/members\/paulofreedx-59350","name":"PauloFreedX","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all<\/p><p>\u00a0<\/p><p>I am configuring my analytics dashboard for conversations now, the \u201csatisfactory conversations\u201d widget does not fit what I need, since it calculates de percentage of satisfactory conversations on the total conversations had - so conversation in which the customer do not reply impact the metric.\u00a0<\/p><p>\u00a0<\/p><p>In all other organizations I have worked before, CSAT %\u00a0is only calculated the replied surveys, that is:<\/p><p>If I had 100 conversations, 2 surveys replied, 1 survey positive, my CSAT % should be 50% - as the calculation is: ( 1\/2)*100 = 50)\u00a0<\/p><p>The metric on freshchat, however, will return the CSAT % is 1% - as their calculation is: (1\/100)*100= 1<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>I\u2019ve contacted support as well as our onboarding and they seem to tell me it is not possible to calculate CSAT as I wanted. I find that hard to accept because CSAT% is a <strong>very basic\u00a0<\/strong>Customer Support metric and in my 6 years as a Support Manager I never saw it being calculated any different from what I am expecting - and we have other 3 managers in the team that all agree with me, so I find hard to believe that I am the first person to face this issue.<\/p><p>\u00a0<\/p><p>Has anyone being able to set the proper CSAT % calculation in the analytics for conversations? I tried to build something using the Custom\u00a0Metrics, but it is very hard to use that feature and I keep getting errors in the syntax.<\/p><p>\u00a0<\/p><p>Best Regards,<\/p><p>Paulo<\/p>","url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","creationDate":"2024-11-22T15:09:06+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10782,"id":40749,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11348,"isIdeation":false,"url":"\/analytics-11348","title":"Analytics","description":"Analytics"},"url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","title":"CSAT only on Rated Surveys","lastPost":{"id":40749,"author":{"id":59350,"url":"\/members\/paulofreedx-59350","name":"PauloFreedX","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all<\/p><p>\u00a0<\/p><p>I am configuring my analytics dashboard for conversations now, the \u201csatisfactory conversations\u201d widget does not fit what I need, since it calculates de percentage of satisfactory conversations on the total conversations had - so conversation in which the customer do not reply impact the metric.\u00a0<\/p><p>\u00a0<\/p><p>In all other organizations I have worked before, CSAT %\u00a0is only calculated the replied surveys, that is:<\/p><p>If I had 100 conversations, 2 surveys replied, 1 survey positive, my CSAT % should be 50% - as the calculation is: ( 1\/2)*100 = 50)\u00a0<\/p><p>The metric on freshchat, however, will return the CSAT % is 1% - as their calculation is: (1\/100)*100= 1<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>I\u2019ve contacted support as well as our onboarding and they seem to tell me it is not possible to calculate CSAT as I wanted. I find that hard to accept because CSAT% is a <strong>very basic\u00a0<\/strong>Customer Support metric and in my 6 years as a Support Manager I never saw it being calculated any different from what I am expecting - and we have other 3 managers in the team that all agree with me, so I find hard to believe that I am the first person to face this issue.<\/p><p>\u00a0<\/p><p>Has anyone being able to set the proper CSAT % calculation in the analytics for conversations? I tried to build something using the Custom\u00a0Metrics, but it is very hard to use that feature and I keep getting errors in the syntax.<\/p><p>\u00a0<\/p><p>Best Regards,<\/p><p>Paulo<\/p>","url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","creationDate":"2024-11-22T15:09:06+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40749,"author":{"id":59350,"url":"\/members\/paulofreedx-59350","name":"PauloFreedX","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Hi all<\/p><p>\u00a0<\/p><p>I am configuring my analytics dashboard for conversations now, the \u201csatisfactory conversations\u201d widget does not fit what I need, since it calculates de percentage of satisfactory conversations on the total conversations had - so conversation in which the customer do not reply impact the metric.\u00a0<\/p><p>\u00a0<\/p><p>In all other organizations I have worked before, CSAT %\u00a0is only calculated the replied surveys, that is:<\/p><p>If I had 100 conversations, 2 surveys replied, 1 survey positive, my CSAT % should be 50% - as the calculation is: ( 1\/2)*100 = 50)\u00a0<\/p><p>The metric on freshchat, however, will return the CSAT % is 1% - as their calculation is: (1\/100)*100= 1<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>I\u2019ve contacted support as well as our onboarding and they seem to tell me it is not possible to calculate CSAT as I wanted. I find that hard to accept because CSAT% is a <strong>very basic\u00a0<\/strong>Customer Support metric and in my 6 years as a Support Manager I never saw it being calculated any different from what I am expecting - and we have other 3 managers in the team that all agree with me, so I find hard to believe that I am the first person to face this issue.<\/p><p>\u00a0<\/p><p>Has anyone being able to set the proper CSAT % calculation in the analytics for conversations? I tried to build something using the Custom\u00a0Metrics, but it is very hard to use that feature and I keep getting errors in the syntax.<\/p><p>\u00a0<\/p><p>Best Regards,<\/p><p>Paulo<\/p>","url":"https:\/\/community.freshworks.com\/analytics-11348\/csat-only-on-rated-surveys-40749","creationDate":"2024-11-22T15:09:06+0000","relativeCreationDate":"1 day ago"},"numberOfViews":1,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40748,"author":{"id":59342,"url":"\/members\/babupers-59342","name":"babupers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am trying to call\u00a0<strong>api\/v2\/projects\u00a0<\/strong>api endpoint to work on Project Managment from API. But I am getting the following error.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bb719467-71b0-439c-b783-40d2961be04e.png\" \/><\/figure><p>Note: I am in the Enterprise plan.<\/p><p>Can some one help, please?<\/p><p>Thank you.<\/p>","url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","creationDate":"2024-11-22T13:40:28+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10781,"id":40748,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11412,"isIdeation":false,"url":"\/project-and-workload-11412","title":"Project and Workload","description":"Using Freshservice"},"url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","title":"Project Management API error","lastPost":{"id":40748,"author":{"id":59342,"url":"\/members\/babupers-59342","name":"babupers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am trying to call\u00a0<strong>api\/v2\/projects\u00a0<\/strong>api endpoint to work on Project Managment from API. But I am getting the following error.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bb719467-71b0-439c-b783-40d2961be04e.png\" \/><\/figure><p>Note: I am in the Enterprise plan.<\/p><p>Can some one help, please?<\/p><p>Thank you.<\/p>","url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","creationDate":"2024-11-22T13:40:28+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40748,"author":{"id":59342,"url":"\/members\/babupers-59342","name":"babupers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>I am trying to call\u00a0<strong>api\/v2\/projects\u00a0<\/strong>api endpoint to work on Project Managment from API. But I am getting the following error.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bb719467-71b0-439c-b783-40d2961be04e.png\" \/><\/figure><p>Note: I am in the Enterprise plan.<\/p><p>Can some one help, please?<\/p><p>Thank you.<\/p>","url":"https:\/\/community.freshworks.com\/project-and-workload-11412\/project-management-api-error-40748","creationDate":"2024-11-22T13:40:28+0000","relativeCreationDate":"1 day ago"},"numberOfViews":2,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40745,"author":{"id":35426,"url":"\/members\/martinj-uk-35426","name":"martinj_uk","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone else hit the 400 maximum number of public\/private notes on a ticket?<\/p><p>I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it\u2019s been capped and the workaround is create a new ticket.<\/p><p>Nothing in the last few release notes that I can find<\/p>","url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","creationDate":"2024-11-22T11:40:48+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10780,"id":40745,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11362,"isIdeation":false,"url":"\/ticketing-agent-productivity-11362","title":"Ticketing & Agent Productivity","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","title":"400 note limit (private & public) interactions","lastPost":{"id":40745,"author":{"id":35426,"url":"\/members\/martinj-uk-35426","name":"martinj_uk","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone else hit the 400 maximum number of public\/private notes on a ticket?<\/p><p>I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it\u2019s been capped and the workaround is create a new ticket.<\/p><p>Nothing in the last few release notes that I can find<\/p>","url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","creationDate":"2024-11-22T11:40:48+0000","relativeCreationDate":"1 day ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40745,"author":{"id":35426,"url":"\/members\/martinj-uk-35426","name":"martinj_uk","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Has anyone else hit the 400 maximum number of public\/private notes on a ticket?<\/p><p>I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it\u2019s been capped and the workaround is create a new ticket.<\/p><p>Nothing in the last few release notes that I can find<\/p>","url":"https:\/\/community.freshworks.com\/ticketing-agent-productivity-11362\/400-note-limit-private-public-interactions-40745","creationDate":"2024-11-22T11:40:48+0000","relativeCreationDate":"1 day ago"},"numberOfViews":4,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"}],"authors":[]},"recentlyActiveTopicsList":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/search\/recentTopics","query":{"sort":"lastPostDate","sortOrder":"DESC","minReplies":0,"maxResults":10,"notForumIds":[11]},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","topics":[{"firstPost":{"id":33557,"author":{"id":40218,"url":"\/members\/mykola-zhuravel-40218","name":"Mykola Zhuravel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"}],"isBanned":false},"content":"<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f8e0a762-53fa-4fb1-a740-223aa945e15e.png\" \/><figcaption>2023 today, but\u00a0emojis for Freshdesk is still out of office. R U serious?<\/figcaption><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557","creationDate":"2023-10-19T10:19:32+0000","relativeCreationDate":"1 year ago"},"isTopicUnread":true,"privateId":7136,"id":33557,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isAnswered","label":"beantwoord"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557","title":"Where is emoji for Freshdesk article? 2023 today","lastPost":{"id":15688,"author":{"id":59237,"url":"\/members\/shahid-59237","name":"shahid","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/b2d0ffdc-1660-4f63-a202-7aa6604de836.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557?postid=100002#post100002","creationDate":"2024-11-23T16:00:15+0000","relativeCreationDate":"2 minutes ago"},"numberOfUnreadReplies":0,"numberOfReplies":23,"numberOfLikes":3,"relevantPost":{"id":33557,"author":{"id":40218,"url":"\/members\/mykola-zhuravel-40218","name":"Mykola Zhuravel","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"}],"isBanned":false},"content":"<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f8e0a762-53fa-4fb1-a740-223aa945e15e.png\" \/><figcaption>2023 today, but\u00a0emojis for Freshdesk is still out of office. R U serious?<\/figcaption><\/figure><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/where-is-emoji-for-freshdesk-article-2023-today-33557","creationDate":"2023-10-19T10:19:32+0000","relativeCreationDate":"1 year ago"},"numberOfViews":478,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15688"},{"firstPost":{"id":39816,"author":{"id":57825,"url":"\/members\/andrers-57825","name":"andrers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f093507d-4207-4b51-b03f-4b23ba29450b.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>When trying to create a ticket through the portal form, I am receiving the following message:<\/p><p>'We are sorry. You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"isTopicUnread":true,"privateId":10303,"id":39816,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","title":"Create Ticket Problem - Portal","lastPost":{"id":15686,"author":{"id":59377,"url":"\/members\/linakourii-59377","name":"linakourii","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/fa2bc63f-02c4-429e-a921-571946a1f058.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816?postid=99998#post99998","creationDate":"2024-11-23T10:16:27+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":39816,"author":{"id":57825,"url":"\/members\/andrers-57825","name":"andrers","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f093507d-4207-4b51-b03f-4b23ba29450b.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>When trying to create a ticket through the portal form, I am receiving the following message:<\/p><p>'We are sorry. You have been restricted from accessing this helpdesk page\u2019<\/p><p>\u00a0<\/p><p>Could someone help me solve this problem?<\/p><p>\u00a0<\/p><p>Thanks for your time and support.<\/p><p>\u00a0<\/p><p>Andr\u00e9<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/create-ticket-problem-portal-39816","creationDate":"2024-09-12T16:49:34+0000","relativeCreationDate":"2 months ago"},"numberOfViews":20,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15686"},{"firstPost":{"id":37446,"author":{"id":37595,"url":"\/members\/jessisgood-37595","name":"Jessisgood","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2e09a8e6-dd09-48d8-b3b1-a2d8383662c3.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>In case you missed the discussion, you can listen in here:<\/p><p><a href=\"https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn<\/a><\/p><p>\u00a0<\/p><p>Feel free to add your comments below!<\/p>","url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446","creationDate":"2024-07-08T20:44:16+0000","relativeCreationDate":"4 months ago"},"isTopicUnread":true,"privateId":19445,"id":37446,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11432,"isIdeation":false,"url":"\/groups\/supporting-women-in-tech-11432","title":"Supporting Women in Tech","description":"<p>A group to bring together\u00a0support Women in Tech from across the globe - have conversations, learn from each other and share knowledge! :)\u00a0<\/p>"},"url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446","title":"In Case you Missed it! Roundtable Recording Here!","lastPost":{"id":36592,"author":{"id":59375,"url":"\/members\/gary-wyatt-59375","name":"Gary wyatt","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7b3413f4-deef-4848-bf96-bac83d2eb358.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446?postid=99997#post99997","creationDate":"2024-11-23T10:14:53+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":2,"relevantPost":{"id":37446,"author":{"id":37595,"url":"\/members\/jessisgood-37595","name":"Jessisgood","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/2e09a8e6-dd09-48d8-b3b1-a2d8383662c3.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>In case you missed the discussion, you can listen in here:<\/p><p><a href=\"https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/freshworks.wistia.com\/medias\/ozbhetaayn<\/a><\/p><p>\u00a0<\/p><p>Feel free to add your comments below!<\/p>","url":"https:\/\/community.freshworks.com\/supporting-women-in-tech-11432\/in-case-you-missed-it-roundtable-recording-here-37446","creationDate":"2024-07-08T20:44:16+0000","relativeCreationDate":"4 months ago"},"numberOfViews":30,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"36592"},{"firstPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"isTopicUnread":true,"privateId":10786,"id":40757,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","title":"Freshdesk Fields","lastPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40757,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>What is the limit of fields in freshdesk?<\/p><p>\u00a0<\/p><p>thank you<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/freshdesk-fields-40757","creationDate":"2024-11-23T10:11:06+0000","relativeCreationDate":"5 hours ago"},"numberOfViews":3,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"isTopicUnread":true,"privateId":10676,"id":40552,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11297,"isIdeation":false,"url":"\/groups\/bangalore-user-network-11297","title":"Bangalore User Network","description":"<p>Welcome to Freshworks User Network, Bangalore! Here\u2019s your community to get connected with your peers in Bangalore.<\/p><p><strong>Check out the <a href=\"https:\/\/communityevents.freshworks.com\/bangalore\/\">upcoming Freshworks User Network\u00a0events happening in this network.<\/a><\/strong><\/p>"},"url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","title":"CODE ERROR 131049","lastPost":{"id":15684,"author":{"id":59375,"url":"\/members\/gary-wyatt-59375","name":"Gary wyatt","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/7b3413f4-deef-4848-bf96-bac83d2eb358.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552?postid=99994#post99994","creationDate":"2024-11-23T07:42:49+0000","relativeCreationDate":"8 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":3,"numberOfLikes":0,"relevantPost":{"id":40552,"author":{"id":58879,"url":"\/members\/letsfindout-58879","name":"letsfindout","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false},"content":"<p>HI,<\/p><p>\u00a0I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/bangalore-user-network-11297\/code-error-131049-40552","creationDate":"2024-11-07T05:27:44+0000","relativeCreationDate":"16 days ago"},"numberOfViews":26,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"15684"},{"firstPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"isTopicUnread":true,"privateId":10783,"id":40750,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11406,"isIdeation":false,"url":"\/api-and-webhooks-11406","title":"API and Webhooks","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","title":"API Freshdesk","lastPost":{"id":15681,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750?postid=99990#post99990","creationDate":"2024-11-23T04:17:28+0000","relativeCreationDate":"11 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":0,"relevantPost":{"id":40750,"author":{"id":52857,"url":"\/members\/tintin-52857","name":"Tintin","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hi,<\/p><p>\u00a0<\/p><p>How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date?\u00a0<\/p><p>\u00a0<\/p><p>We need to integrate this in Power BI tool.<\/p><p>\u00a0<\/p><p>Thank you,<\/p>","url":"https:\/\/community.freshworks.com\/api-and-webhooks-11406\/api-freshdesk-40750","creationDate":"2024-11-22T15:59:13+0000","relativeCreationDate":"1 day ago"},"numberOfViews":8,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"15681"},{"firstPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"isTopicUnread":true,"privateId":10785,"id":40755,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11404,"isIdeation":false,"url":"\/portals-emails-other-channels-11404","title":"Portals, Emails & Other Channels","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","title":"Is it possible to use a Microsoft 365 Shared Mailbox for email settings\/notifications?","lastPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":0,"numberOfLikes":0,"relevantPost":{"id":40755,"author":{"id":37210,"url":"\/members\/edward-kim-37210","name":"edward.kim","avatar":"","userTitle":"Skilled Expert","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png","name":"Skilled Expert"},"userLevel":2,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"content":"<p>Hello,\u00a0<\/p><p>\u00a0<\/p><p>Is it possible to use a Microsoft Shared Mailbox for Email Settings\/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn\u2019t available at that time.\u00a0<\/p><p>\u00a0<\/p><p>I tried going to Admin \u2192\u00a0Email Settings and Mailboxes \u2192\u00a0New Email Settings \u2192 Provided \u2018Your service desk email\u2019 (ex: infotech@mycompany.org), \u2018Incoming and Outgoing\u2019, and finally click \u2018Sign in with Microsoft\u2019. Following this <a href=\"https:\/\/support.freshservice.com\/support\/solutions\/articles\/213461-setting-up-a-custom-mailbox-in-freshservice\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">guide<\/a>,\u00a0I clicked on\u00a0\u2018Sign in with Microsoft\u2019 but it loads for few seconds then gets automatically changed to my personal username. It won\u2019t ask me to sign in using that account either.\u00a0\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a85b330f-db19-4909-8818-d04787771b5d.png\" \/><\/figure><p>\u00a0<\/p><p>This doesn\u2019t appear for me.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/91cf30e5-4988-4b6c-b3a1-9b7d24e92fec.png\" \/><\/figure><p>\u00a0<\/p><p>Thank you\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/portals-emails-other-channels-11404\/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755","creationDate":"2024-11-22T22:20:14+0000","relativeCreationDate":"17 hours ago"},"numberOfViews":2,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"0"},{"firstPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"isTopicUnread":true,"privateId":10749,"id":40708,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[{"id":"isQuestion","label":"vraag"}],"forum":{"id":11379,"isIdeation":false,"url":"\/ticket-workflow-management-11379","title":"Ticket & Workflow Management","description":"Ticket & Workflow Management"},"url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","title":"Does the Freshservice Work Schedule impact the auto assignment in Agent groups","lastPost":{"id":15680,"author":{"id":59370,"url":"\/members\/wesleyferrio-59370","name":"WesleyFerrio","avatar":"","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708?postid=99988#post99988","creationDate":"2024-11-22T20:11:57+0000","relativeCreationDate":"19 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":40708,"author":{"id":49811,"url":"\/members\/bzentner-49811","name":"bzentner","avatar":"","userTitle":"Contributor","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png","name":"Contributor"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"}],"isBanned":false},"content":"<p>After setting up Work Schedules for my users, I expected ticket auto assignment to <strong>only<\/strong> assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were:<\/p><p>\u00a0<\/p><ul><li>Create Business hours for the Agent Group (8a - 8p EST)<\/li>\t<li>Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P)<\/li>\t<li>Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users.<\/li>\t<li>Created Work Schedules for each shift with their business hours set to their appropriate business hours.<\/li>\t<li>Added the appropriate agents to each Work Schedule.<\/li><\/ul><p>\u00a0<\/p><p>The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to.<\/p><p>\u00a0<\/p><p>Did I miss something in the configuration?<\/p><p>\u00a0<\/p>","url":"https:\/\/community.freshworks.com\/ticket-workflow-management-11379\/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708","creationDate":"2024-11-20T13:34:46+0000","relativeCreationDate":"3 days ago"},"numberOfViews":35,"contentType":"question","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"lastPostId":"15680"},{"firstPost":{"id":39025,"author":{"id":55955,"url":"\/members\/robert2-55955","name":"robert2","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c690e94b-8f1d-474d-adf9-86db191cc87c.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Descubra um mundo de entretenimento ilimitado com o Freecine APK, o principal aplicativo de streaming de filmes desenvolvido para entusiastas de cinema. Seja voc\u00ea f\u00e3 dos \u00faltimos sucessos de bilheteria, cl\u00e1ssicos atemporais ou programas de TV que valem a pena assistir, o Freecine APK tem tudo o que voc\u00ea precisa. Veja o que torna o <strong><a href=\"http:\/\/thefreecine.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">freecine sem an\u00fancio<\/a><\/strong> seu aplicativo de streaming favorito:<\/p>","url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025","creationDate":"2024-07-25T03:44:50+0000","relativeCreationDate":"3 months ago"},"isTopicUnread":true,"privateId":19553,"id":39025,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11358,"isIdeation":false,"url":"\/apps-and-marketplace-integrations-11358","title":"Apps and Marketplace Integrations","description":"Using Freshdesk"},"url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025","title":"\"Explore Freecine Apk Insights on the Freshworks Community\"","lastPost":{"id":36591,"author":{"id":59366,"url":"\/members\/jani32w-59366","name":"jani32w","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/85f0f83e-78ac-4616-917b-1749ec24260c.png","userTitle":"Community Debut","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png","name":"Community Debut"},"userLevel":0,"badges":[],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025?postid=99982#post99982","creationDate":"2024-11-22T18:16:49+0000","relativeCreationDate":"21 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":2,"numberOfLikes":1,"relevantPost":{"id":39025,"author":{"id":55955,"url":"\/members\/robert2-55955","name":"robert2","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/c690e94b-8f1d-474d-adf9-86db191cc87c.png","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[],"isBanned":false},"content":"<p>Descubra um mundo de entretenimento ilimitado com o Freecine APK, o principal aplicativo de streaming de filmes desenvolvido para entusiastas de cinema. Seja voc\u00ea f\u00e3 dos \u00faltimos sucessos de bilheteria, cl\u00e1ssicos atemporais ou programas de TV que valem a pena assistir, o Freecine APK tem tudo o que voc\u00ea precisa. Veja o que torna o <strong><a href=\"http:\/\/thefreecine.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">freecine sem an\u00fancio<\/a><\/strong> seu aplicativo de streaming favorito:<\/p>","url":"https:\/\/community.freshworks.com\/apps-and-marketplace-integrations-11358\/explore-freecine-apk-insights-on-the-freshworks-community-39025","creationDate":"2024-07-25T03:44:50+0000","relativeCreationDate":"3 months ago"},"numberOfViews":160,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/using-freshdesk-11320","categoryId":11320,"title":"Using Freshdesk","metaRobots":"index, follow","type":0},"lastPostId":"36591"},{"firstPost":{"id":40576,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/welcome-to-the-freshworks-ai-summit-group-40576","creationDate":"2024-11-08T12:48:35+0000","relativeCreationDate":"15 days ago"},"isTopicUnread":true,"privateId":19753,"id":40576,"type":"post","hasCurrentUserLiked":false,"isSticky":false,"features":[],"forum":{"id":11444,"isIdeation":false,"url":"\/groups\/freshworks-ai-summit-11444","title":"Freshworks AI Summit","description":"<p>This group is for exclusive discussions around all things AI, including our features and launches. Whether you're just starting out or a seasoned pro, this space is for you to connect with peers and product experts, access customer education resources, and share feedback and experiences. Together, we\u2019ll explore how to create amazing experiences for customers and employees through people-first AI.<\/p>"},"url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/welcome-to-the-freshworks-ai-summit-group-40576","title":"Welcome to the Freshworks AI Summit Group","lastPost":{"id":36590,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"","url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/welcome-to-the-freshworks-ai-summit-group-40576?postid=99980#post99980","creationDate":"2024-11-22T16:46:57+0000","relativeCreationDate":"23 hours ago"},"numberOfUnreadReplies":0,"numberOfReplies":4,"numberOfLikes":1,"relevantPost":{"id":40576,"author":{"id":43548,"url":"\/members\/kamakshi-v-43548","name":"Kamakshi V","avatar":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/5d267aaf-559b-4b35-81ba-5d5d518cd329.png","userTitle":"Community Manager","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"icon":"3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","iconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3e164ae1-0fbf-444b-9d4f-3c98888e1158.png","avatarIcon":"01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png","name":"Community Manager"},"userLevel":6,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Helping Hand","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/188d30dc-d093-4012-86d5-7312e11ea61c_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Smooth talker (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a2b87503-87d0-49e5-895a-55531f6f021e_thumb.png"},{"title":"Smooth talker (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/489b842f-b197-43a6-8c0c-eb527423c21e_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"},{"title":"Wizard of Creative Thinking (10)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/5983a247-38c2-465d-b9a5-94ff0bcb041b_thumb.png"},{"title":"Wizard of Creative Thinking (25)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/bf4d6e6a-8962-4f56-9686-5ad1e104c172_thumb.png"},{"title":"Wizard of Creative Thinking (50)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/a4bd23da-e4b6-4a3f-bfb3-b9c15419286b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Thank you for joining our AI group!<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> This forum is your go-to space to explore all things AI\u2014ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You\u2019ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into <\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Freddy AI Agent<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">\u2014a powerful catalyst for transforming both customer and employee experiences.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Icebreaker:<\/strong><\/span><\/span><br \/><br \/><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Let\u2019s get to know each other better! Please share your thoughts using the following format:<\/span><\/span><\/p><ol><li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Name &amp; What you do :<\/strong><\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Favorite part of the AI Summit:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (What did you enjoy most about the event?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>Feature of Freddy AI Agent you\u2019re most excited about:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Which feature caught your attention?)<\/span><\/span><\/li>\t<li><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><strong>One thing you\u2019re hoping to learn or explore more about in this group:<\/strong><\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"> (Any specific questions or areas of interest?)<\/span><\/span><\/li><\/ol><p><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\">Looking forward to hearing your thoughts and kicking off some great conversations around AI!<\/span><\/span><\/p>","url":"https:\/\/community.freshworks.com\/freshworks-ai-summit-11444\/welcome-to-the-freshworks-ai-summit-group-40576","creationDate":"2024-11-08T12:48:35+0000","relativeCreationDate":"15 days ago"},"numberOfViews":149,"contentType":"conversation","featuredImage":"","publicLabel":"","category":{"url":"\/groups","categoryId":0,"title":"Groups","metaRobots":"index, follow","type":4},"lastPostId":"36590"}],"authors":[]}}"><section class="category-and-topic-stream qa-category-and-topic-stream-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><div class="box pagebox box--unbox"><div class="box__content"><div class="module widget--tabs tabs qa-widget-tabs"><nav class="sections__nav sections__nav--accordion-S"><div class="tabs--nav__container"><div class="tabs--nav"><ul class="tabs--navigation qa-tabs-menu"><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/recent" class="qa-link-tab js-tab branded/_index-recent-topics is-active">Recent Feed</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/unanswered" class="qa-link-tab js-tab branded/_index-unanswered-topics">Help Others</a></li></ul></div></div><div class="tabs--navigation"><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-1"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="qa-topic-block topic-view js-thread js-thread-id-33557 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Where is emoji for Freshdesk article? 2023 today" aria-labelledby="33557-0" href="https://community.freshworks.com/portals-emails-other-channels-11404/where-is-emoji-for-freshdesk-article-2023-today-33557"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/mykola-zhuravel-40218" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ffc74e7b-9b7a-4f9a-8172-4bb1715008f7.png" style="width: 100%;" title alt="Mykola Zhuravel" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/mykola-zhuravel-40218">Mykola Zhuravel</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="/portals-emails-other-channels-11404" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Portals, Emails & Other Channels</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="33557-0" href="https://community.freshworks.com/portals-emails-other-channels-11404/where-is-emoji-for-freshdesk-article-2023-today-33557" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Where is emoji for Freshdesk article? 2023 today</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--thread-solved" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/portals-emails-other-channels-11404/where-is-emoji-for-freshdesk-article-2023-today-33557">2023 today, but emojis for Freshdesk is still out of office. R U serious? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/portals-emails-other-channels-11404/where-is-emoji-for-freshdesk-article-2023-today-33557"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">478</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/portals-emails-other-channels-11404/where-is-emoji-for-freshdesk-article-2023-today-33557?postid=100002#post100002"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">23</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/shahid-59237" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b2d0ffdc-1660-4f63-a202-7aa6604de836.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/b2d0ffdc-1660-4f63-a202-7aa6604de836.png" style="width: 100%;" title alt="shahid" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/portals-emails-other-channels-11404/where-is-emoji-for-freshdesk-article-2023-today-33557?postid=100002#post100002"><span class="thread-meta-item__text">2 minutes ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-39816 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Create Ticket Problem - Portal" aria-labelledby="39816-1" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/andrers-57825" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f093507d-4207-4b51-b03f-4b23ba29450b.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f093507d-4207-4b51-b03f-4b23ba29450b.png" style="width: 100%;" title alt="andrers" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/andrers-57825">andrers</a></span><span class="user-title text--meta">Community Debut</span></div><a href="/portals-emails-other-channels-11404" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Portals, Emails & Other Channels</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="39816-1" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Create Ticket Problem - Portal</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816">When trying to create a ticket through the portal form, I am receiving the following message:'We are sorry. You have been restricted from accessing this helpdesk page’ Could someone help me solve this problem? Thanks for your time and support. André</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">20</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816?postid=99998#post99998"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/linakourii-59377" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fa2bc63f-02c4-429e-a921-571946a1f058.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/fa2bc63f-02c4-429e-a921-571946a1f058.png" style="width: 100%;" title alt="linakourii" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816?postid=99998#post99998"><span class="thread-meta-item__text">5 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-37446 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to In Case you Missed it! 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Roundtable Recording Here!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/supporting-women-in-tech-11432/in-case-you-missed-it-roundtable-recording-here-37446">In case you missed the discussion, you can listen in here:https://freshworks.wistia.com/medias/ozbhetaayn Feel free to add your comments below!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" 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data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Freshdesk Fields" aria-labelledby="40757-3" href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tintin-52857" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png" style="width: 100%;" title alt="Tintin" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/tintin-52857">Tintin</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="/api-and-webhooks-11406" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">API and Webhooks</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40757-3" href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Freshdesk Fields</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757">Hi, What is the limit of fields in freshdesk? thank you</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" 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data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tintin-52857" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png" class="lazy" 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href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/letsfindout-58879" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png" style="width: 100%;" title alt="letsfindout" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/letsfindout-58879">letsfindout</a></span><span class="user-title text--meta">Apprentice</span></div><a href="/groups/bangalore-user-network-11297" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Bangalore User Network</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40552-4" href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">CODE ERROR 131049</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552">HI, I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552"><span class="topic__views-count"><svg width="20" height="20" 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href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tintin-52857" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png" style="width: 100%;" title alt="Tintin" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/tintin-52857">Tintin</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="/api-and-webhooks-11406" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">API and Webhooks</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40750-5" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">API Freshdesk</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750">Hi, How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date? We need to integrate this in Power BI tool. Thank you,</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750?postid=99990#post99990"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tintin-52857" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/05ed66dd-22db-4fca-be4f-67ea4b9bd6a2.png" style="width: 100%;" title alt="Tintin" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750?postid=99990#post99990"><span class="thread-meta-item__text">11 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-40755 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Is it possible to use a Microsoft 365 Shared Mailbox for email settings/notifications?" aria-labelledby="40755-6" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/edward-kim-37210" rel="noreferrer"><div class="default-avatar avatar-variant-0">E</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png" alt="Skilled Expert" title="Skilled Expert" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/edward-kim-37210">edward.kim</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="/portals-emails-other-channels-11404" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Portals, Emails & Other Channels</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40755-6" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Is it possible to use a Microsoft 365 Shared Mailbox for email settings/notifications?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755">Hello, Is it possible to use a Microsoft Shared Mailbox for Email Settings/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn’t available at that time. I tried going to Admin → Email Settings and Mailboxes → New Email Settings → Provided ‘Your service desk email’ (ex: infotech@mycompany.org), ‘Incoming and Outgoing’, and finally click ‘Sign in with Microsoft’. Following this guide, I clicked on ‘Sign in with Microsoft’ but it loads for few seconds then gets automatically changed to my personal username. It won’t ask me to sign in using that account either. This doesn’t appear for me. Thank you </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 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class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755"><span class="thread-meta-item__text">17 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-40708 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Does the Freshservice Work Schedule impact the auto assignment in Agent groups" aria-labelledby="40708-7" href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bzentner-49811" rel="noreferrer"><div class="default-avatar avatar-variant-1">B</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/bzentner-49811">bzentner</a></span><span class="user-title text--meta">Contributor</span></div><a href="/ticket-workflow-management-11379" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Ticket & Workflow Management</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40708-7" href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Does the Freshservice Work Schedule impact the auto assignment in Agent groups</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708">After setting up Work Schedules for my users, I expected ticket auto assignment to only assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were: Create Business hours for the Agent Group (8a - 8p EST) Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P) Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users. Created Work Schedules for each shift with their business hours set to their appropriate business hours. Added the appropriate agents to each Work Schedule. The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to. Did I miss something in the configuration? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 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class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Apps and Marketplace Integrations</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="39025-8" href="https://community.freshworks.com/apps-and-marketplace-integrations-11358/explore-freecine-apk-insights-on-the-freshworks-community-39025" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">"Explore Freecine Apk Insights on the Freshworks Community"</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/apps-and-marketplace-integrations-11358/explore-freecine-apk-insights-on-the-freshworks-community-39025">Descubra um mundo de entretenimento ilimitado com o Freecine APK, o principal aplicativo de streaming de filmes desenvolvido para entusiastas de cinema. Seja você fã dos últimos sucessos de bilheteria, clássicos atemporais ou programas de TV que valem a pena assistir, o Freecine APK tem tudo o que você precisa. Veja o que torna o freecine sem anúncio seu aplicativo de streaming favorito:</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/apps-and-marketplace-integrations-11358/explore-freecine-apk-insights-on-the-freshworks-community-39025"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 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class="user-title text--meta">Community Manager</span></div><a href="/groups/freshworks-ai-summit-11444" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Freshworks AI Summit</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40576-9" href="https://community.freshworks.com/freshworks-ai-summit-11444/welcome-to-the-freshworks-ai-summit-group-40576" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Welcome to the Freshworks AI Summit Group</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/freshworks-ai-summit-11444/welcome-to-the-freshworks-ai-summit-group-40576">Thank you for joining our AI group! This forum is your go-to space to explore all things AI—ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You’ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into Freddy AI Agent—a powerful catalyst for transforming both customer and employee experiences.Icebreaker:Let’s get to know each other better! Please share your thoughts using the following format:Name &amp; What you do : Favorite part of the AI Summit: (What did you enjoy most about the event?) Feature of Freddy AI Agent you’re most excited about: (Which feature caught your attention?) One thing you’re hoping to learn or explore more about in this group: (Any specific questions or areas of interest?)Looking forward to hearing your thoughts and kicking off some great conversations around AI!</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/freshworks-ai-summit-11444/welcome-to-the-freshworks-ai-summit-group-40576"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">149</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/freshworks-ai-summit-11444/welcome-to-the-freshworks-ai-summit-group-40576?postid=99980#post99980"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kamakshi-v-43548" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/5d267aaf-559b-4b35-81ba-5d5d518cd329.png" style="width: 100%;" title alt="Kamakshi V" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/01224d04-fc75-4c7d-bbf1-c7cb6591a3b4_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/freshworks-ai-summit-11444/welcome-to-the-freshworks-ai-summit-group-40576?postid=99980#post99980"><span class="thread-meta-item__text">23 hours ago</span></a></span></div></div></div></div><div class="load-more-container load-more-topics"><button class="btn--cta btn--full-width btn--load-more" type="button"><span class="loader"></span></button></div></div></div></div></div><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-2 is-hidden--loose"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="qa-topic-block topic-view js-thread js-thread-id-39816 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Create Ticket Problem - Portal" aria-labelledby="39816-0" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/andrers-57825" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f093507d-4207-4b51-b03f-4b23ba29450b.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f093507d-4207-4b51-b03f-4b23ba29450b.png" style="width: 100%;" title alt="andrers" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/20edde18-3c29-4bcc-ad18-6fe21537104e_thumb.png" alt="Community Debut" title="Community Debut" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/andrers-57825">andrers</a></span><span class="user-title text--meta">Community Debut</span></div><a href="/portals-emails-other-channels-11404" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Portals, Emails & Other Channels</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="39816-0" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Create Ticket Problem - Portal</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816">When trying to create a ticket through the portal form, I am receiving the following message:'We are sorry. You have been restricted from accessing this helpdesk page’ Could someone help me solve this problem? Thanks for your time and support. André</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">20</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/portals-emails-other-channels-11404/create-ticket-problem-portal-39816?postid=99998#post99998"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 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class="topic-view_header-item_category-link">API and Webhooks</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40757-1" href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Freshdesk Fields</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757">Hi, What is the limit of fields in freshdesk? thank you</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item 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5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">3</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span 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class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/api-and-webhooks-11406/freshdesk-fields-40757"><span class="thread-meta-item__text">5 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-40552 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to CODE ERROR 131049" aria-labelledby="40552-2" href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/letsfindout-58879" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/f8381932-30ca-4a8e-af40-96ae7e0d4a5d.png" style="width: 100%;" title alt="letsfindout" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/letsfindout-58879">letsfindout</a></span><span class="user-title text--meta">Apprentice</span></div><a href="/groups/bangalore-user-network-11297" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Bangalore User Network</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40552-2" href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">CODE ERROR 131049</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552">HI, I'm reaching out for some advice. I work at a D2C brand, Basil (we sell kids' lunch boxes, water bottles, and plates), and we're currently facing a significant issue with our WhatsApp campaigns due to a recurring code error, 131049. I'm trying to understand why this is happening. Could you let me know if you've faced similar issues? and any recommended actions? Additionally, when setting up a WhatsApp flow, it is possible to configure it within Freshmarketer to re-engage those individuals who were initially shown as a code error (either by retrying after some time or by using SMS as an alternative method of reaching out).? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/bangalore-user-network-11297/code-error-131049-40552"><span class="topic__views-count"><svg width="20" height="20" 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link--user rank--bold username hover-underline" style="color: ;" href="/members/tintin-52857">Tintin</a></span><span class="user-title text--meta">Skilled Expert</span></div><a href="/api-and-webhooks-11406" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">API and Webhooks</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40750-3" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">API Freshdesk</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750">Hi, How can I retrieve data within the specific group from Freshdesk via API for the date range from January 1, 2024, and to the current date? We need to integrate this in Power BI tool. Thank you,</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">8</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750?postid=99990#post99990"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 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data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/api-and-webhooks-11406/api-freshdesk-40750?postid=99990#post99990"><span class="thread-meta-item__text">11 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-40755 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Is it possible to use a Microsoft 365 Shared Mailbox for email settings/notifications?" aria-labelledby="40755-4" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a 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class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40755-4" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Is it possible to use a Microsoft 365 Shared Mailbox for email settings/notifications?</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755">Hello, Is it possible to use a Microsoft Shared Mailbox for Email Settings/MailBoxes? I found a post from 2 years ago on FreshService forum but it seems it wasn’t available at that time. I tried going to Admin → Email Settings and Mailboxes → New Email Settings → Provided ‘Your service desk email’ (ex: infotech@mycompany.org), ‘Incoming and Outgoing’, and finally click ‘Sign in with Microsoft’. Following this guide, I clicked on ‘Sign in with Microsoft’ but it loads for few seconds then gets automatically changed to my personal username. It won’t ask me to sign in using that account either. This doesn’t appear for me. Thank you </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 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class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/portals-emails-other-channels-11404/is-it-possible-to-use-a-microsoft-365-shared-mailbox-for-email-settings-notifications-40755"><span class="thread-meta-item__text">17 hours ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-40708 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Does the Freshservice Work Schedule impact the auto assignment in Agent groups" aria-labelledby="40708-5" href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bzentner-49811" rel="noreferrer"><div class="default-avatar avatar-variant-1">B</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png" alt="Contributor" title="Contributor" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/bzentner-49811">bzentner</a></span><span class="user-title text--meta">Contributor</span></div><a href="/ticket-workflow-management-11379" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Ticket & Workflow Management</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40708-5" href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Does the Freshservice Work Schedule impact the auto assignment in Agent groups</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708">After setting up Work Schedules for my users, I expected ticket auto assignment to only assign tickets to agents based on their availability in their work schedule but it does not seem to be working. The configurations I made were: Create Business hours for the Agent Group (8a - 8p EST) Create Business hours for each shift (Early Shift 8a - 5p EST &amp; Late Shift 11a - 8P) Created Agent Group with business hours set to the Agent Group hours, turned on Auto-assignment and added users. Created Work Schedules for each shift with their business hours set to their appropriate business hours. Added the appropriate agents to each Work Schedule. The result is that all agents in the Agent Group still get assigned all the time regardless of the Work Schedule they are associated to. Did I miss something in the configuration? </a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ticket-workflow-management-11379/does-the-freshservice-work-schedule-impact-the-auto-assignment-in-agent-groups-40708"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 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class="thread-list-block__title"><a id="40392-6" href="https://community.freshworks.com/analytics-reports-dashboards-11351/analytics-report-on-agent-activity-40392" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Analytics report on Agent activity</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/analytics-reports-dashboards-11351/analytics-report-on-agent-activity-40392">I need to be able to report on activities created by Agents. Filters should be by Agent, Date and clientHeader level is fine but i need to be able then drill into the ticket id to view the content Is this possible or can it be added as an enhancement request please</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/analytics-reports-dashboards-11351/analytics-report-on-agent-activity-40392"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" 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style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/paulofreedx-59350" rel="noreferrer"><div class="default-avatar avatar-variant-0">P</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/paulofreedx-59350">PauloFreedX</a></span><span class="user-title text--meta">Apprentice</span></div><a href="/analytics-11348" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Analytics</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40749-7" href="https://community.freshworks.com/analytics-11348/csat-only-on-rated-surveys-40749" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">CSAT only on Rated Surveys</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/analytics-11348/csat-only-on-rated-surveys-40749">Hi all I am configuring my analytics dashboard for conversations now, the “satisfactory conversations” widget does not fit what I need, since it calculates de percentage of satisfactory conversations on the total conversations had - so conversation in which the customer do not reply impact the metric. In all other organizations I have worked before, CSAT % is only calculated the replied surveys, that is:If I had 100 conversations, 2 surveys replied, 1 survey positive, my CSAT % should be 50% - as the calculation is: ( 1/2)*100 = 50) The metric on freshchat, however, will return the CSAT % is 1% - as their calculation is: (1/100)*100= 1 I’ve contacted support as well as our onboarding and they seem to tell me it is not possible to calculate CSAT as I wanted. I find that hard to accept because CSAT% is a very basic Customer Support metric and in my 6 years as a Support Manager I never saw it being calculated any different from what I am expecting - and we have other 3 managers in the t</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/analytics-11348/csat-only-on-rated-surveys-40749"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" 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alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/analytics-11348/csat-only-on-rated-surveys-40749"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-40748 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to Project Management API error" aria-labelledby="40748-8" href="https://community.freshworks.com/project-and-workload-11412/project-management-api-error-40748"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/babupers-59342" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png" style="width: 100%;" title alt="babupers" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/babupers-59342">babupers</a></span><span class="user-title text--meta">Apprentice</span></div><a href="/project-and-workload-11412" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Project and Workload</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40748-8" href="https://community.freshworks.com/project-and-workload-11412/project-management-api-error-40748" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Project Management API error</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/project-and-workload-11412/project-management-api-error-40748">I am trying to call api/v2/projects api endpoint to work on Project Managment from API. But I am getting the following error.Note: I am in the Enterprise plan.Can some one help, please?Thank you.</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/project-and-workload-11412/project-management-api-error-40748"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://community.freshworks.com/project-and-workload-11412/project-management-api-error-40748"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/babupers-59342" rel="noreferrer"><img src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/freshworks-en/icon/200x200/ccd94c70-24b4-4ef6-ab6f-05b7eb3ddac6.png" style="width: 100%;" title alt="babupers" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://community.freshworks.com/project-and-workload-11412/project-management-api-error-40748"><span class="thread-meta-item__text">1 day ago</span></a></span></div></div></div></div><div class="qa-topic-block topic-view js-thread js-thread-id-40745 topic-view--unread"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" aria-label="Navigate to 400 note limit (private & public) interactions" aria-labelledby="40745-9" href="https://community.freshworks.com/ticketing-agent-productivity-11362/400-note-limit-private-public-interactions-40745"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/martinj-uk-35426" rel="noreferrer"><div class="default-avatar avatar-variant-6">M</div><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png" alt="Apprentice" title="Apprentice" /></div></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/martinj-uk-35426">martinj_uk</a></span><span class="user-title text--meta">Apprentice</span></div><a href="/ticketing-agent-productivity-11362" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><span></span> <span class="topic-view_header-item_category-link">Ticketing & Agent Productivity</span></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a id="40745-9" href="https://community.freshworks.com/ticketing-agent-productivity-11362/400-note-limit-private-public-interactions-40745" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">400 note limit (private & public) interactions</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://community.freshworks.com/ticketing-agent-productivity-11362/400-note-limit-private-public-interactions-40745">Has anyone else hit the 400 maximum number of public/private notes on a ticket?I have seen the odd long running issue hit 1000 once, but this week an agent hit an issue trying to add a note and FD support have advised that it’s been capped and the workaround is create a new ticket.Nothing in the last few release notes that I can find</a></p></div><div class="topic-view_footer"><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="thread-meta-item__text js-vote-count qa-topic-meta-likes-content">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://community.freshworks.com/ticketing-agent-productivity-11362/400-note-limit-private-public-interactions-40745"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 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<a class="js-open-modal qa-register-have-account-link" data-modal="login">Login.</a></div> </p> <div id="modal_login" > <h4>Social Login </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.freshworks.com/ssoproxy/login?ssoType=saml" title="My environment"> Login for Freshworks Employees </a> <a class="btn btn--icon btn--sso btn--linkedin" href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> </div> <form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate"> <div class="js-notification "> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_username"> Username * </label> </div> <div class="second"> <input type="text" id="register_user_username" name="register[user][username]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_email"> Business Email * </label> </div> <div class="second"> <input type="email" id="register_user_email" name="register[user][email]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_8"> Name <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <input type="text" id="register_customfield_8" name="register[customfield][8]" data-minChar="3" data-maxChar="1000" placeholder="Type in your full name" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_5"> Company <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minChar="3" data-maxChar="1000" placeholder="Add your current organization" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_10"> Relationship with Freshworks <div data-view="Tooltip" class="tooltip tooltip--day text--normal"> <span class="text--meta tooltip-trigger js-tooltip-trigger">(Private)</span> <div class="tooltip__content tooltip__content--profile js-tooltip-content"> Only you and moderators can see this information </div> </div> * </label> </div> <div class="second"> <select id="register_customfield_10" name="register[customfield][10]" class="userProfileFieldSelect"><option value="">--</option><option value="customer">Existing Customer</option><option value="new_to_freshworks">New to Freshworks</option><option value="partner">Freshworks Partner</option><option value="freshworks_employee">Freshworks Employee</option></select> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_4"> Country * </label> </div> <div class="second"> <input type="text" id="register_customfield_4" name="register[customfield][4]" data-minChar="" data-maxChar="1000" placeholder="Add to meet your fellow community members!" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="" class="label"> Which Freshworks products are you using? </label> </div> <div class="second"> <div id="register_customfield_23"><input type="checkbox" id="register_customfield_23_0" name="register[customfield][23][]" value="freshservice" /> <label for="register_customfield_23_0"> Freshservice </label><input type="checkbox" id="register_customfield_23_1" name="register[customfield][23][]" value="freshdesk" /> <label for="register_customfield_23_1"> Freshdesk </label><input type="checkbox" id="register_customfield_23_2" name="register[customfield][23][]" value="freshcaller" /> <label for="register_customfield_23_2"> Freshcaller </label><input type="checkbox" id="register_customfield_23_3" name="register[customfield][23][]" value="freshchat" /> <label for="register_customfield_23_3"> Freshchat </label><input type="checkbox" id="register_customfield_23_4" name="register[customfield][23][]" value="customer_service_suite" /> <label for="register_customfield_23_4"> Customer Service Suite </label><input type="checkbox" id="register_customfield_23_5" name="register[customfield][23][]" value="freshsales" /> <label for="register_customfield_23_5"> Freshsales </label><input type="checkbox" id="register_customfield_23_6" name="register[customfield][23][]" value="freshmarketer" /> <label for="register_customfield_23_6"> Freshmarketer </label><input type="checkbox" id="register_customfield_23_7" name="register[customfield][23][]" value="unified_crm" /> <label for="register_customfield_23_7"> Unified CRM </label></div> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> By clicking “SIGN UP”, I understand that Freshworks will process my personal information in accordance with its <a href="https://www.freshworks.com/privacy/">Privacy Notice</a> (https://www.freshworks.com/privacy/) and consent to receiving marketing communications related to Freshworks’ business, services, and events. I can unsubscribe from these communications at any time. </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="ALCIrK5DNbwjUSASeWNtPHghSyK2GprjDiX9XbjdL2M" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Sign in to the Community</h2> <p><div class="modal-login-header" style="">No account yet? <a class="js-open-modal" data-modal="register">Create an account.</a></div> </p> <h4>Social Login </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.freshworks.com/ssoproxy/login?ssoType=saml" title="My environment"> Login for Freshworks Employees </a> <a class="btn btn--icon btn--sso btn--linkedin" href="https://community.freshworks.com/sso/login?ssoType=linkedin" title="LinkedIn"> Login with LinkedIn </a> <div data-preact="social-buttons/google" data-props="{"href":"https:\/\/community.freshworks.com\/ssoproxy\/login?ssoType=google","phrase":"Login with Google"}"></div> <div class="seperator--text"><span>or sign up below</span></div> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" class="btn btn--cta btn--full-width"> Log in </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot password?</a> </div> <input type="hidden" id="login__token" name="login[_token]" value="COrqapcHnSsA6WZmI6BRJuAY8OWYmrs39BdekXZY0Tw" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.</p> <form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__83222218"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label> </div> <div class="second"> <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required" /> </div> </div> <div class="form-row first"> <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send </button> <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a> </div> <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="apTyZfjHCwMF7Gbnb_C2LCIrSlzPx207gmLWSGKcKgs" /> </form> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-pending-modal"}'> <h2>Scanning file for viruses.</h2> <p>Sorry, we're still checking this file's contents to make sure it's safe to download. 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Register to participate in user interviews, usability tests, and other user research studies to help us transform our products and create delightful experiences.</p> <a style='margin-top: 56px; padding-right: 24px; padding-left: 24px' class='btn--cta' href='https://www.surveymonkey.com/r/L9MZKCB' target='_blank'>REGISTER NOW</a> </div> <div class='image-wrapper' style='flex-basis: 30%'><img style='max-width: 100%' src='https://uploads-us-west-2.insided.com/freshworks-en/attachment/e6b9a1d3-fcff-44ee-ab97-7b692d8ae3d9.png' /></div> </div> </div> <style> .category-widget { display: none; background: #EDF2FB; border: 1px solid #D5D6DA; border-radius: 4px; margin: 0 10px; } .category-10000 .category-widget, .category-10006 .category-widget, .category-10005 .category-widget { display: block; } .category-widget .title { font-size: 32px; line-height: 40px; max-width: 560px; font-family: 'Sailec-Medium'; } .custom-html-widget-with-image { display: flex; flex-direction: row; align-items: center; 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} } </style> <script> /* Sidebar widgets for product updates and ideas */ var urlMap = { 11246: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk' }, 11247: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshservice', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshservice' }, 11250: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshsales', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshsales' }, 11252: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging' }, 11253: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center' }, 10012: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshping', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshping' }, 11249: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshmarketer', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshmarketer' }, 11248: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshteam', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshteam' }, 11254: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success' } } if (window.inSidedData.page.name === 'Category' && window.inSidedData.content.category.id && urlMap[window.inSidedData.content.category.id]) { var ideaUrl = urlMap[window.inSidedData.content.category.id].ideaUrl var productUpdateUrl = urlMap[window.inSidedData.content.category.id].productUpdateUrl var parentNode = document.querySelector('.module.Sidebarmodule') var firstChild = parentNode.firstChild var ideaTemplate = `<div style='margin-top: 40px' class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Ideas</h5> <p>Browse and vote on the latest ideas related to this product!</p> <a class='btn--cta' href=${ideaUrl}>HELP US BUILD</a> </div>` var productUpdateTemplate = `<div class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Updates</h5> <p>Review the latest updates and release notes about this product!</p> <a class='btn--cta' href=${productUpdateUrl}>EXPLORE PRODUCT UPDATES</a> </div>` var newProductUpdateWidget = document.createElement("div") newProductUpdateWidget.className = 'box widget widget--html qa-widget-html' newProductUpdateWidget.innerHTML = productUpdateTemplate parentNode.insertBefore(newProductUpdateWidget, firstChild) firstChild = parentNode.firstChild var newIdeaWidget = document.createElement("div") newIdeaWidget.className = 'box widget widget--html qa-widget-html' newIdeaWidget.innerHTML = ideaTemplate parentNode.insertBefore(newIdeaWidget, firstChild) } </script> <style> #modal_login > h4 { padding-top: 10px; } .modal-login-header { font-family: "National-Book", Arial, "Helvetica Neue"; font-weight: 500; font-size: 16px; background-color: #F2F8FF; padding: 8px 16px 8px 16px; } .forgot-password-trigger { float: right; } .btn--linkedin, .qa-sso-google > div { text-transform: uppercase !important; font-family: var(--config--main-button-base-font-family); font-size: 14px !important; } .register-terms-checkbox { padding-top: 12px; } /* Normal view */ @media only screen and (min-width: 768px) { .qa-login-modal > .btn--linkedin, #modal_login > .btn--linkedin, .box__content > .btn--linkedin { float: left !important; } .btn--sso { width: 49% !important; margin-right: 5px !important; } .mfp-content { /*width: 640px !important; */ padding-top: 56px !important; padding-left: 56px !important; padding-right: 56px !important; padding-bottom: 40px !important; } /* qa-login-modal */ #modal_login > h2, #modal_register > h2 { margin-bottom: 24px !important; } .seperator--text { margin-top: 24px !important; } .first.choices--stacked > #login_remember{ display:none; } #modal_login > h4 { font-size: 14px; padding-top: 20px !important; } .js-ajax-form--login > .form__row > .first, .js-ajax-form--registration > .form__row > .first{ padding:0px !important; margin-bottom: 4px; } .js-ajax-form--login > .form__row > .second, .js-ajax-form--registration > .form__row > .second{ padding-bottom:5px !important; } .js-ajax-form--login > .box--blend { display: none !important; } .js-ajax-form--login > #login_submit{ margin-bottom: 24px; } } /* Mobile view */ @media only screen and (max-width: 520px) { .modal-login-header{ /* text-align: center; */ } .mfp-container.mfp-s-ready.mfp-inline-holder { padding: 0px !important; } .mfp-container > .mfp-content { margin-bottom: 100px; border-radius: unset !important; padding-left: 16px !important; padding-right: 16px !important; padding-top: 24px !important; padding-bottom: 24px !important; } .qa-register-modal > h2, .qa-login-modal > h2 { font-size: 21px; font-weight: 800; } } </style> <script> /* * Modal changes */ // Remove native SAML button and add inject at the bottom instead $('a.qa-sso-saml_v2').remove(); $('form.js-ajax-form--login').after('<a href="/ssoproxy/login?ssoType=saml"><button type="submit" class="btn--full-width" style="cursor: pointer; text-transform: uppercase; border:none; background-color: transparent; color: #3973e6ff;">Login for Freshworks Employees</button></a>'); // Remove remember me checkbox $('label[for="login_remember"]').remove(); // Phrase overrides $('.qa-login-modal > .seperator--text').html('<span>or use your username</span>'); $('.qa-register-modal > #modal_login > h4').html('Social Sign Up'); $('.qa-register-modal > #modal_login > .btn--linkedin').text('Sign up with Linkedin'); $('.qa-register-modal > #modal_login > div:nth-child(3) > a > div:nth-child(2)').text('Sign up with Google'); $('#register_submit').text('SIGN UP'); // Add new unique identifiers for CSS purposes $('a[data-modal="forgot"]').addClass('forgot-password-trigger'); $('#modal_login > form > div:nth-child(3) > div.first > label').addClass('forgot-password-label'); $('label[for="register_terms"]').addClass('register-terms-checkbox'); // Move the forgotten password link var forgot = $('a[data-modal="forgot"]'); $('.forgot-password-label').before(forgot); // Set custom placeholders $('#register_user_username').attr('placeholder', 'This is the name people will know you by in the community'); $('#register_user_email').attr('placeholder', 'Add in your work email address'); $('#register_user_password').attr('placeholder', 'Create password'); </script> <script> /* Promotional Widgets for pages*/ if (inSidedData.content.category.id == 11246 || inSidedData.content.category.id == 11239) { //checks category ids to show/not show // Make the widget visible $('#happy-hour-colin').removeClass().removeAttr('style'); //include style="display:none;" on HTML widget to initiate dyanmic content } else if (inSidedData.content.category.id == 11240 || inSidedData.content.category.id == 11197 || inSidedData.content.category.id == 11248 || inSidedData.content.category.id == 11247) { //EE page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } else if (inSidedData.content.category.id == 11241 || inSidedData.content.category.id == 11260 || inSidedData.content.category.id == 11250) { //CRM page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } </script>  <script> // Remove default footer //$('.Template-footer').remove(); </script> <style> .logo-insided { display:none !important; } </style> <style> .login-prompt-wrapper { background: rgba(38, 38, 39, 0.8); height: 100%; left: 0; position: fixed; text-align: center; top: 0; width: 100%; z-index: 9999; } .login-prompt-wrapper .login-prompt-content { background: #ebeff2; height: 69%; left: 50%; /*padding: 72px 32px;*/ position: absolute; top: 50%; transform: translate(-50%, -50%); width: 328px; overflow-y: auto; max-height: 669px; } @media (min-width: 768px) { .login-prompt-wrapper .login-prompt-content { padding: 50px 72px 40px 72px; width: 610px; } } @media (max-width: 768px) { .login-prompt-image-footer { /*display: none;*/ } } .login-prompt-wrapper .login-prompt-image { height: auto; margin-top: 15%; width: 80%; } .login-prompt-wrapper .login-prompt-image-footer { /*height: 55.4px; margin-bottom: 40px; margin-left: -72px !important; margin-bottom: -86px !important;*/ width: 100%; position: absolute; left: 0; bottom: 0; } .login-prompt-image-footer{ padding-top: 1%; } .login-prompt-wrapper .login-prompt-title { color: #262627; font-size: 24px; font-weight: normal; line-height: 32px; margin-bottom: 40px; } .login-prompt-wrapper .cta-access-account { margin-bottom: 32px; width: 90%; padding: 20px; font-size: 22px; text-transform: none; border-radius: 8px; } .login-prompt-wrapper .login-prompt-close-button { background: transparent; border: none; cursor: pointer; position: absolute; right: 14px; top: 14px; } .login-prompt-wrapper .login-prompt-signup { font-size: 21px; font-weight: normal; line-height: 24px; letter-spacing: -1px; } .login-prompt-signup .btn_login { font-size: 21px; } #login-prompt-content:focus-visible { outline: transparent; } .login-prompt-image, .login-prompt-title, .login-prompt-signup, .freshworks-signup { position: relative; z-index: 1; } #btn-close-login { z-index: 1; } </style> <script> const sessionStorage = window.sessionStorage; const CLOSED_ONCE_KEY = "community-closed-login"; let firstFocusableElement, lastFocusableElement; const closeSVG = ` <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L13 13" stroke="#898989" stroke-width="2"/> <path d="M13 1L1 13" stroke="#898989" stroke-width="2"/> </svg> `; function setCookie(cname, cvalue, exdays) { const d = new Date(); d.setTime(d.getTime() + exdays * 24 * 60 * 60 * 1000); let expires = "expires=" + d.toUTCString(); document.cookie = cname + "=" + cvalue + ";" + expires + ";path=/"; } function getCookie(cname) { let name = cname + "="; let decodedCookie = decodeURIComponent(document.cookie); let ca = decodedCookie.split(";"); for (let i = 0; i < ca.length; i++) { let c = ca[i]; while (c.charAt(0) == " ") { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } function createPromptLogin() { const loginPrompt = document.createElement("div"); loginPrompt.className = "login-prompt-wrapper"; loginPrompt.setAttribute("role", "dialog"); const loginPromptContent = document.createElement("div"); loginPromptContent.className = "login-prompt-content"; loginPromptContent.setAttribute("id", "login-prompt-content"); loginPromptContent.setAttribute("tabindex", "0"); const image = document.createElement("img"); image.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/7572f011-06cb-4d87-bb2c-ffa83c8462b4.png"; image.className = "login-prompt-image"; const image2 = document.createElement("img"); image2.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/98560360-593b-4b45-ad54-f2c5dc1ff970.png"; image2.className = "login-prompt-image-footer"; const title = document.createElement("p"); title.className = "login-prompt-title"; title.innerHTML = '<br><br><p style="font-size: 29px; letter-spacing:-1px; width:95%; margin-left:15px; margin: auto;">Penny for your thoughts? <br>The Community would love to hear from you.</p>'; const cta = document.createElement("a"); cta.className = "btn btn--cta cta-access-account freshworks-signup"; cta.href = "#"; cta.innerHTML = "SIGN UP FOR FREE"; cta.setAttribute("tabindex", "0"); const closeBtn = document.createElement("button"); closeBtn.className = "login-prompt-close-button"; closeBtn.innerHTML = closeSVG; closeBtn.setAttribute("id", "btn-close-login"); closeBtn.setAttribute("tabindex", "0"); closeBtn.addEventListener("click", function () { window.removeEventListener("keydown", checkTab); sessionStorage.setItem(CLOSED_ONCE_KEY, true); loginPrompt.parentNode.removeChild(loginPrompt); }); const signUp = document.createElement("div"); signUp.className = "login-prompt-signup"; signUp.innerHTML = `Already have an account? <a href="/member/login" class="btn_login js-open-modal freshworks-login" data-modal="login"><u>Log in.</u></a>`; loginPromptContent.appendChild(image); loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; 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