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SubMenu_title_container__9o3Gy"><div aria-hidden="true" class="SubMenu_icon__40CgF" data-cy="icon"><img alt="image" data-cy="image" loading="lazy" width="16" height="17" decoding="async" data-nimg="1" style="color:transparent" src="https://content.zoominfo.com/wp-content/uploads/2024/07/nav-workflows-icon.svg"/></div><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Workflows</span></div><p class="SubMenu_sub_title__xCWm7 mangave" data-cy="small_title">Kickstart go-to-market activities</p></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/features/data-enrichment"><div class="h6 SubMenu_title_container__9o3Gy"><div aria-hidden="true" class="SubMenu_icon__40CgF" data-cy="icon"><img alt="image" data-cy="image" loading="lazy" width="16" height="16" decoding="async" data-nimg="1" style="color:transparent" src="https://content.zoominfo.com/wp-content/uploads/2024/07/nav-lead-enrich-icon.svg"/></div><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Lead Enrichment</span></div><p class="SubMenu_sub_title__xCWm7 mangave" data-cy="small_title">Append data in real-time</p></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/features/ideal-customer"><div class="h6 SubMenu_title_container__9o3Gy"><div aria-hidden="true" class="SubMenu_icon__40CgF" data-cy="icon"><img alt="image" data-cy="image" loading="lazy" width="16" height="14" decoding="async" data-nimg="1" style="color:transparent" src="https://content.zoominfo.com/wp-content/uploads/2024/07/nav-predictive-model-icon.svg"/></div><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Predictive Modeling</span></div><p class="SubMenu_sub_title__xCWm7 mangave" data-cy="small_title">Meet your next customer</p></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/solutions/data-as-a-service/data-services"><div class="h6 SubMenu_title_container__9o3Gy"><div aria-hidden="true" class="SubMenu_icon__40CgF" data-cy="icon"><img alt="image" data-cy="image" loading="lazy" width="16" height="16" decoding="async" data-nimg="1" style="color:transparent" src="https://content.zoominfo.com/wp-content/uploads/2024/07/nav-data-mngt-icon.svg"/></div><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Data Management</span></div><p class="SubMenu_sub_title__xCWm7 mangave" data-cy="small_title">Automate engagement-ready data</p></a></li></ul></li></ul><ul class="SubMenu_columns__AoiZY SubMenu_columns_1___D5HV" style="background-color:#f8f9ff" data-cy="sub_menu_main"><li class="SubMenu_sub_menu_column__vxZQ2" data-cy="sub_menu_column"><ul class="SubMenu_column_list__PDMQG" style="grid-template-columns:repeat(3, minmax(0, 1fr))"><li><a data-cy="link" href="https://market.zoominfo.com/" class="SubMenu_menu_link__7gUvM" aria-current="false"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">App Marketplace</span></div><p class="SubMenu_sub_title__xCWm7 mangave" data-cy="small_title">Get integrations that deliver innovation</p></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/solutions/enterprise"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Enterprise</span></div><p class="SubMenu_sub_title__xCWm7 mangave" data-cy="small_title">Transformative solutions for industry leaders</p></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/solutions/data-as-a-service/enterprise-api"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">API</span></div><p class="SubMenu_sub_title__xCWm7 mangave" data-cy="small_title">Deliver data across business systems & workflows</p></a></li></ul></li></ul></div></li><li data-cy="menu_link" data-automation-id="automation-Pricing" class="MenuLink_menu_link__hc_zu MenuLink_dark__fQX4N "><a tabindex="0" class="MenuLink_link__dWxpL" data-cy="link" aria-current="false" href="/pricing"><span class="MenuLink_link_title__IAfn2 MenuLink_dark__fQX4N " data-cy="menu_link_title">Pricing</span></a></li><li data-cy="menu_link" data-automation-id="automation-Our Data" class="MenuLink_menu_link__hc_zu MenuLink_dark__fQX4N "><a tabindex="0" class="MenuLink_link__dWxpL" data-cy="link" aria-current="false" href="/data"><span class="MenuLink_link_title__IAfn2 MenuLink_dark__fQX4N " data-cy="menu_link_title">Our Data</span></a></li><li data-cy="menu_link" data-automation-id="automation-Resources" class="MenuLink_menu_link__hc_zu MenuLink_dark__fQX4N MenuLink_menu_item_has_children__WyIY0 "><a tabindex="0" class="MenuLink_link__dWxpL" id="mainMenuItem_4" aria-expanded="false" data-toggle="dropdown" data-cy="menu_link_anchor" role="button"><span class="MenuLink_link_title__IAfn2 MenuLink_dark__fQX4N " data-cy="menu_link_title">Resources</span></a><div data-cy="sub_menu" class="SubMenu_sub_menu___HkPW SubMenu_close__sRJbH " aria-labelledby="mainMenuItem_4" style="width:40rem;left:-9rem"><ul class="SubMenu_columns__AoiZY SubMenu_columns_2__jymxI" data-cy="sub_menu_main"><li class="SubMenu_sub_menu_column__vxZQ2" data-cy="sub_menu_column"><div data-cy="column_title" class="SubMenu_column_title__EluMq mangave">Learn</div><ul class="SubMenu_column_list__PDMQG" style="grid-template-columns:repeat(1, minmax(0, 1fr))"><li><a data-cy="link" href="https://pipeline.zoominfo.com/" class="SubMenu_menu_link__7gUvM" aria-current="false"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Blog</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/about/case-studies"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Case Studies</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/resources"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Resource Center</span></div></a></li><li><a data-cy="link" href="//www.zoominfo.com/lead-generation-tools" class="SubMenu_menu_link__7gUvM" aria-current="false"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Free Tools</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/plays"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">GTM Plays</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/about/help-center"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Help Center</span></div></a></li></ul></li><li class="SubMenu_sub_menu_column__vxZQ2" data-cy="sub_menu_column"><div data-cy="column_title" class="SubMenu_column_title__EluMq mangave">Company</div><ul class="SubMenu_column_list__PDMQG" style="grid-template-columns:repeat(1, minmax(0, 1fr))"><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/about"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">About Us</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/careers"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Careers</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/partner"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Partner Program</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/newsroom"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Newsroom</span></div></a></li><li><a class="SubMenu_menu_link__7gUvM" data-cy="link" aria-current="false" href="/trust-center"><div class="h6 SubMenu_title_container__9o3Gy"><span class="SubMenu_menu_name___SEY_" data-cy="menu_name">Trust Center</span></div></a></li></ul></li></ul></div></li></ul></nav><ul class="SideMenu_side_menu__MCGwl SideMenu_reduce_spaces__331bN SideMenu_desktop__CaOLk" data-cy="side_menu"><li data-automation-id="automation-navbar-contact-sales" class="SideMenu_btn_container__iDxF3"><a class="SideMenu_btn__7RzI_ secondary-btn-dark" data-cy="link" href="/free-trial-contact-sales">Contact Sales</a></li><li data-automation-id="automation-navbar-free-trial" class="SideMenu_btn_container__iDxF3"><a class="SideMenu_btn__7RzI_ primary-btn" data-cy="link" href="/free-trial?camp_id=7014y000001e1p9AAA">Free Trial</a></li></ul></div></div></header><main role="main" class="Layout_content__z2wP2" id="main-content" tabindex="-1"><section role="region" aria-label="Main Banner" data-cy="hero-main-banner" id="hero-main-banner" class="HeroMainBanner_hero_banner__425uy ivory HeroMainBanner_default__fIx4C undefined"><div class="HeroMainBanner_content__9TjZO "><div class="HeroMainBanner_desc__Pyo0U"><h1 class="h1 large" data-cy="hero-red-dot">ZoomInfo Privacy Policy</h1></div></div></section><section data-cy="horizontal-gradient" class="HorizontalGradient_horizontal_gradient__nDpBh default-gradient-bg"></section><div class="wrapper-padding page-pt-pb birch-bg FaqListing_legal_font__P18fG"><section role="region" aria-label="Frequently Asked Questions List" class="content-max-width"><div class=""><ul data-cy="faq-listing"><li class="FaqListing_section__SPttj" data-cy="faq-section-0"><h2 data-cy="faq-title-0" class="FaqListing_title__XiEOj h3" id="About">About</h2><div class="grey-500 html-content"><div style="float: left; padding-right: 10px;"><a href="https://privacy.trustarc.com/privacy-seal/validation?rid=aca590e9-65ce-460a-9a2b-06bb2d5b84ce" target="_blank" rel="noopener"><img decoding="async" style="border: none;" src="https://hostedseal.trustarc.com/privacy-seal/seal?rid=aca590e9-65ce-460a-9a2b-06bb2d5b84ce" alt="TRUSTe" /></a></div> <div style="padding-bottom: 15px;"><a href="https://privacy.trustarc.com/privacy-seal/validation?rid=d42b60b3-ff57-4c49-8bf8-1625f4a14473" target="_blank" rel="noopener"><img decoding="async" style="border: none;" src="https://hostedseal.trustarc.com/privacy-seal/seal?rid=d42b60b3-ff57-4c49-8bf8-1625f4a14473" alt="TRUSTe" /></a></div> <p><b>Updated: </b>January 1, 2024<br /> <b>Effective: </b>January 15, 2024</p> <p><a href="/cws/uploads/2024/06/Combined_Privacy-Policy_Privacy-Statement-for-Residents-of-Specified-States-2c.pdf" target="_blank" rel="noopener">PDF Version</a></p> <p>ZoomInfo Technologies LLC (“<b>ZoomInfo</b>”) understands that you care about how information about you is used. This Privacy Policy (the “<b>Policy</b>”) explains how we collect information pertaining to businesses and business people (“<b>Business Information</b>”) and all other types of information, including personal information, through our online services (the “<b>Services</b>”), website, and mobile applications (collectively with the Services, the “<b>Site</b>”); how we maintain, use, and share that information; and how you can manage the way information about you is handled.</p> <p>“<b>ZoomInfo</b>” for purposes of this Privacy Policy includes ZoomInfo Technologies LLC, a Delaware limited liability company, and its affiliates.</p> <p>For individuals residing in the EEA, the UK, or Switzerland, please <a href="/legal/privacy-policy#XI.-Information-for-Individuals-Outside-the-U.S.">click here</a> to find out more information.</p> <p>For information specific to residents of states with privacy laws, <a href="/legal/privacy-statement-for-residents-of-specified-states" target="_blank" rel="noopener">click here</a> to find out more about your privacy rights under applicable state law(s).</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-1"><h2 data-cy="faq-title-1" class="FaqListing_title__XiEOj h3" id="I.-Introduction">I. Introduction</h2><div class="grey-500 html-content"><p>This brief summary of certain information in this Policy is intended to help you quickly understand what ZoomInfo is, how you can opt out of our database, and the potential outcomes of remaining in our database.</p> <p>ZoomInfo collects business contact and similar information related to individuals when they are working in their professional or employment capacity and uses this information to create professional profiles of individuals and profiles of businesses. We provide this information to our customers, who are businesses trying to reach business professionals for their own business-to-business sales, marketing, and recruiting activities.</p> <p>You can opt out of our database by visiting our <a href="/privacy-center/manage-profile">Privacy Center</a>. At the Privacy Center you can also submit an access request or claim your professional profile and update your profile information. Using the Privacy Center is the quickest and easiest way to access your information or have it deleted or corrected. However, if you prefer to email or call us, our contact information is listed under the “Contact Us” section at the end of this Policy.</p> <p>By remaining in our database, you may be contacted by our customers when they are conducting their business-to-business sales, marketing, and recruiting activities. Communications you receive from our customers may be relevant to your profession or employment role, but we cannot guarantee that you will find such communications to be relevant or of interest to you.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-2"><h2 data-cy="faq-title-2" class="FaqListing_title__XiEOj h3" id="II.-How-We-Collect-Information">II. How We Collect Information</h2><div class="grey-500 html-content"><p><b>ZoomInfo collects data about people and companies through multiple channels, including the web, information provided by our users and customers, information licensed from other companies, and research from our in-house research team. Click on each dropdown below to learn more about how we collect information and the types of information we collect.</b></p> </div><div class="FaqListing_inline_accordion_wrapper__IfA36"><ul class="InlineAccordion_list__ReLFj"><li class="InlineAccordion_item__81ces" id="0"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">A. Where does ZoomInfo get the Business Information for its Professional and Business Profiles?</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>ZoomInfo creates profiles of companies (“<b>Business Profiles</b>”) and individuals in their professional capacity (“<b>Professional Profiles</b>”). Once we have collected Business Information about a person or company, we may combine multiple data points regarding a single person or company into a Professional or Business Profile. The resulting directory of Professional and Business Profiles (the “<b>Directory</b>”) is then made available to the users of the Site, our customers, and our partners. Business Information that may be provided in a Professional Profile includes name, email address (including business and/or other email addresses, such as “freemails” like Gmail, Yahoo, Hotmail, etc.), job title and department, phone number (general or direct business numbers, faxes, and/or mobile numbers), company name, postal address of company and business-related postal address of the person, employment history, and education history. Professional Profiles may also include links to articles by, about, or quoting an individual, and links to an individual’s social media profiles.</p> <p>ZoomInfo obtains the data for its Professional and Business Profiles in several ways, including:</p> <ol> <li>Our search technology scans the web and gathers publicly available information.</li> <li>We license information from other companies.</li> <li>Our users and customers contribute information about themselves or other people and companies.</li> <li>Through market research surveys, phone interviews, and other research conducted by our in-house research team.</li> </ol> <p>ZoomInfo also makes certain limited Business Information from its Professional Profiles publicly available in our directory pages on our Site (the “<b>Public Directory</b>”). The categories of Business Information that may be made available in the Public Directory include, but are not limited to, past or current name, company, company headquarters telephone number, office address, job title, previous professional experience, professional memberships and affiliations, education information, and/or web links to articles recently written by or about the featured individual.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="1"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">B. How does ZoomInfo Lite (formerly Community Edition) and the ZoomInfo Contact Contributor Work?</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>ZoomInfo offers a service called <b>ZoomInfo Lite</b> (formerly “Community Edition”). When subscribing to ZoomInfo Lite, a user may install software offered on the Site known as the ZoomInfo Contact Contributor (the “<b>Software</b>”) or otherwise provide ZoomInfo with access to the user’s email account. If a user installs the Software or otherwise provides ZoomInfo access to an email account, the user allows ZoomInfo to access certain Business Information stored by the application that the user’s computer uses to manage the user’s email and contacts, known as an “email client” (e.g., Microsoft Outlook) or stored by a provider of cloud services for email (e.g., Google). If required to access this Business Information stored on the user’s computer’s email and contact application(s), the user may need to provide ZoomInfo with the necessary username and password information. We use this Business Information to improve the size and quality of our Directory. In exchange for allowing this access, the user receives credits for use on ZoomInfo Lite at no charge under specified terms and conditions (available at <a href="https://www.zoominfo.com/legal/ce-terms-conditions">/legal/ce-terms-conditions</a>). A user may also access ZoomInfo Lite without providing ZoomInfo such information from their email by signing up with their email address instead of connecting their Google or Office 365 account directly. Such users will receive fewer monthly credits than a user contributing Business Information as described above.</p> <p>Information that may be collected from the user’s email client includes the following, if available:</p> <ul> <li aria-level="1">Name</li> <li aria-level="1">Email address</li> <li aria-level="1">Job title and department</li> <li aria-level="1">Phone numbers (general or direct business numbers, faxes and/or mobile numbers)</li> <li aria-level="1">Company name</li> <li aria-level="1">Postal address of company</li> <li aria-level="1">Business-related postal address of person</li> <li aria-level="1">Corporate website URLs</li> <li aria-level="1">Social media URLs</li> <li aria-level="1">Metadata such as Internet Protocol addresses, the dates email messages are sent or received, and subject line information</li> <li aria-level="1">Email addresses, names, and job titles of recipients and senders</li> </ul> <p>To ensure the integrity of the Directory, we take the following steps:</p> <ul> <li aria-level="1">Business Information Only – Emails sent to ZoomInfo Lite users from consumer-oriented email services (or “freemails”) such as Gmail, Hotmail, or Yahoo, are disregarded.</li> <li aria-level="1">Unattributed – We do not disclose who contributed particular information using the ZoomInfo Contact Contributor software or other contribution methods, except as discussed below. (See “Disclosures to Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures to a Buyer of the Company”)</li> <li aria-level="1">Opt-Out – Anyone added to the Directory may request to be removed at any time, via email, web, our toll-free number, or by writing to us at the Contact Us address below. We will fulfill such requests as promptly as we can, and in any event within any time period that may be required by applicable law.</li> </ul> <p>ZoomInfo does not “read” the body of email messages; our technology automatically extracts only the data we describe in this Policy. We do not collect data from custom fields or notes in the email client.</p> <p>Information extracted may continue to be shared as described above as long as the Software remains installed or the user continues to allow ZoomInfo’s access to the user’s email account. To stop sharing information with ZoomInfo, a user can uninstall the Software at any time or disable ZoomInfo’s access to the user’s email account through the user’s email account settings. Information that has previously been shared with ZoomInfo cannot be unshared by disabling the Software.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="2"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">C. How does ZoomInfo handle customer information?</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p><b>Customer Information Collected.</b> ZoomInfo may collect the following information from or regarding its customers: (1) personal contact information regarding users of the Services (“<b>User Information</b>”); (2) information uploaded or otherwise provided to our system by a user of the Services (“<b>Uploaded Information</b>”); (3) usage logs regarding the use of the Site and Services, including logins and other actions taken, time stamps, IP address, device or other ID, and other usage data (“<b>Usage Logs</b>”); and (4) any other information from or relating to users of our Services (“<b>Related Information</b>”) (collectively, “<b>Customer Information</b>”).</p> <p>Certain users may be provided access to the Services through a company’s license agreement. Such company may require that one or more administrators have global rights to access any and all information of every user who accesses the Services through that company’s ZoomInfo account. Questions or concerns regarding the rights of other individuals in your company to access your information should be addressed to your company.</p> <p><b>Use of Customer Information</b>. Customer Information may be used for ZoomInfo’s legitimate business interests in connection with a customer or its users’ use of the Site, including to respond to user inquiries and fulfill user requests, complete transactions, provide customer service, send administrative information, and to personalize user experience with the Site. We may use Customer Information to better our understanding of our users in general and to test, develop, improve, and enhance our Services and Site. We may use Customer Information to contact customers or their users in the future about services, promotions, opportunities, and other general information about ZoomInfo. We may use Customer Information to investigate and prosecute potential breaches of ZoomInfo’s security or license agreements.</p> <p>ZoomInfo will not disclose Customer Information to any third party except in connection with a legitimate use as set forth in this Policy, in connection with a bona fide legal dispute to which such information is relevant, in response to valid, compulsory legal process, in response to a valid data subject request where required by applicable law, or as otherwise required by law. ZoomInfo will, whenever possible, obtain confidentiality agreements from any service provider to whom Customer Information is disclosed and ensure any recipient service providers are committed to employing appropriate technological security measures.</p> <p>ZoomInfo employs reasonable security and back-up procedures to protect Customer Information. However, in the unlikely event there is a loss or corruption of Customer Information, ZoomInfo is not responsible or liable for such loss or corruption. We encourage our users to retain copies of all Uploaded Information on their own system.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="3"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">D. How else does ZoomInfo Collect Information?</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p><b>Information submitted or otherwise collected through our Site.</b> Visitors to our Site may choose to submit their name, email address, phone number, and/or other information so that they can learn more about our Services, register to take part in a ZoomInfo-sponsored event, participate in a survey, contest, or sweepstakes, or apply to ZoomInfo’s open job positions, among other things. By accessing, using, and/or submitting information through the Site, including by filling out forms on our website, regardless of whether the form is ultimately submitted, a user of the Site consents to the practices described in this Policy with regard to the information collected about them. If you do not agree with this Policy, you should not submit any information through our Site and you must delete all cookies from your browser cache after visiting the Site and refrain from visiting or using the Site.</p> <p><b>Managing Professional Profiles.</b> ZoomInfo allows any person to claim their Professional Profile and to update the information listed about them in their Professional Profile. We use the information submitted to update a Professional Profile solely for purposes of verifying the submitter’s identity, updating their Professional Profile information, and honoring their privacy preferences. For additional information, see the “Your Choices” section below.</p> <p><b>Use of our Services.</b> In order to use certain ZoomInfo Services, users may be required to register. From time to time, we may send information about our products and services to a user’s email address. Recipients are provided with an opportunity to opt out of receiving such emails. We may also communicate with users regarding their use of our Services or Site, including changes to this Policy. Users may have the option to provide additional information when completing surveys in connection with the use of <a href="https://www.comparably.com/">Comparably</a>. Information that may be collected includes information such as age, gender, education, employment history, job titles, salary, years of experience, and benefit information and is governed by Comparably’s privacy policy, available <a href="https://www.comparably.com/info/privacy-policy">here</a>. A more detailed description of how we may collect and use Customer Information can be found in the “Customer Information Collected” section above.</p> <p><b>Providing information to our customers</b>. We receive information about our customers’ end-users from or on behalf of our customers. Because of the nature of our Services, this information may contain any type of data, but typically includes name, contact information, and company information, such as company name. We may also collect data automatically through use of our Services, as described in the “Cookies and Similar Technologies” section below. Any information provided through a website, application, or service on which a customer uses our Services is subject to the customer’s privacy policy and applicable terms. When we provide our Services to a customer, we generally act as a “data processor,” and the customer is considered to be the “data controller,” as further described in the “When ZoomInfo is a Controller” and “When ZoomInfo is a Processor” sections below.</p> <p><b>Referring a friend.</b> If a user invites a friend to join ZoomInfo, we will ask for such friend’s name and email address, and we will automatically send such friend a one-time email invitation to visit the Site.</p> <p><b>Purchasing our products and Services.</b> Purchasers of our online subscription-based Services may need to provide credit card or other payment information. We will use that information solely for the purpose of fulfilling the purchase request. We will store credit card or other payment information in an encrypted form and will not sell, share, or use it again without prior consent. (The only exceptions are described in the sections below on “Disclosures to Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures to a Buyer of the Company”).</p> <p><b>Using Chorus</b>. Our data analytics tools and capabilities enable our customers to collect, store, analyze, and share the contents of audio, video, image, and text-based communications such as phone calls, video calls, emails, chats, webinars, and meetings, along with associated data and documentation. These recordings and analyses thereof may also contain Business Information or personal information, such as names, titles, and contact information. We may reproduce, analyze, summarize, and disclose these files, recordings, and any results of our Services with such customers and their relevant personnel and other team members, and customers may share this information with their personnel or others. We may also use such information as described in the “Customer Information” section above. Customers may have access to features that incorporate automated methods of analysis including artificial intelligence (AI), such as by providing an automated summary of a call with action items. We may collect biometric information of Chorus customers when such customers have provided us with their consent to do so. The collection and use of such biometric information are governed by our <a href="/legal/biometric-privacy-notice" target="_blank" rel="noopener">Biometric Privacy Notice</a> in addition to this Policy.</p> <p><b>Using our mobile applications</b>. We collect certain information including your device type, operating system, location, platform used, device ID, and the date of last use, among other non-personally identifiable information, through the downloading and use of our mobile applications. We may also collect other information such as the user’s name, email, company name, and information about the user’s account with us. We may also collect calendar information such as calendar meetings, including meeting participants, meeting description, subject, and date and time of the meeting if a user enables our calendar integration. This information is collected to provide you with certain app features, such as meeting briefs with meeting and contact details within the app.</p> <p><b>Using ZoomInfo Integrations</b>. As part of the Services, ZoomInfo may make available to its customers certain “<b>Integrations</b>.” In using ZoomInfo’s Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business Information from a customer’s CRM, MAT, or sales enablement software may be transmitted to ZoomInfo for purposes of matching or cleansing the customer’s data against ZoomInfo’s database as a feature of the Services. In that event, ZoomInfo may retain and store such Business Information for purposes of identifying potential contacts to supplement the Services, verifying the accuracy of such Business Information, removing out-of-date Business Information from the Services, or otherwise improving ZoomInfo’s research processes and the content provided through the Services. Information so received may be difficult to attribute to one specific source, and we will not disclose the source of particular data, if available, except as required by law or with the customer’s consent. Customers who wish to opt out of ZoomInfo’s use of such information may do so by visiting the ‘Data Sharing’ settings page within the ZoomInfo Admin Portal and adjusting the appropriate controls.</p> <p><b>Connecting</b> <b>the Services to an email account or calendar.</b> In order to provide certain Services, ZoomInfo may require access to the user’s email account and/or calendar (e.g., through G-Suite or Office 365). Depending on the specific Services being used, we may collect email header information, email subjects, email bodies and attachments, and calendar meeting information such as meeting participants, meeting description, subject, and date and time of the meeting. Customers have control over what data is collected, including which mailboxes are connected, whether message attachments or content is collected, and which emails or email domains should not be collected. ZoomInfo’s access to and use of information received from Google Accounts will adhere to the <a href="https://developers.google.com/terms/api-services-user-data-policy">Google API Services User Data Policy</a>, including the Limited Use requirements.</p> <p><b>From our affiliates.</b> ZoomInfo may obtain personal information from our affiliates, such as our current and future parents, subsidiaries, or other companies under common control and ownership with ZoomInfo. We may use this information to enhance the information that we already maintain and to improve the accuracy of our records, in addition to other purposes described in this Policy.</p> <p><b>From third parties.</b> ZoomInfo may obtain personal information from third-party sources such as our service providers and partners. We may use this information to enhance the information that we already maintain and to improve the accuracy of our records, in addition to other purposes described in this Policy.</p> <p><b>Creation of aggregated information.</b> ZoomInfo may aggregate collected information about our users in a form that does not allow users to be personally identified for the purpose of understanding our customer base and enhancing the Site and the Services that we and our partners and customers can provide you.</p> <p><b>Creation of information from inferences.</b> We may use personal information we already have in order to draw inferences or to produce scores or ratings such as the “Likely to Listen” score. We use scoring models and algorithms that evaluate selected data points to produce a score predicting the likeliness of an employment prospect to respond to a recruiter’s outreach efforts. We do not make any decisions about individuals, and we do not tell our customers whether or not to reach out to a particular prospect.</p> <p><b>Automated information collection.</b> We also collect information using cookies and similar technologies, as described below under the “Cookies and Similar Technologies” section.</p> </div></div></li></ul></div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-3"><h2 data-cy="faq-title-3" class="FaqListing_title__XiEOj h3" id="III.-How-We-Use-Information">III. How We Use Information</h2><div class="grey-500 html-content"><p><b>Details about how we use information are provided throughout this Policy, but in this section we compile a list of specific uses. Please see below to learn more about how ZoomInfo may use the information it collects.</b></p> <p>In addition to the uses described in the above section, we may also use Business Information and/or personal information for one or more of the following purposes:</p> <ul> <li aria-level="1">Provide, maintain, and improve the Site</li> <li aria-level="1">Verify, cleanse, update, and maintain Business Information and other information provided through the Site or through the other methods described in this Policy</li> <li aria-level="1">Provide and deliver the Services, process transactions, and send related information, including communications and invoices</li> <li aria-level="1">Send technical notices, updates, security alerts, and support and administrative messages</li> <li aria-level="1">Respond to comments, questions, and requests, and provide customer support</li> <li aria-level="1">Create ZoomInfo account(s) and identify users signing in to their accounts</li> <li aria-level="1">Communicate about products, services, offers, promotions, rewards, and events offered by ZoomInfo and others, and provide news and information</li> <li aria-level="1">Monitor and analyze trends, usage, and activities in connection with the Site</li> <li aria-level="1">Detect, investigate, and prevent fraud and other illegal activities</li> <li aria-level="1">Protect the rights and property of ZoomInfo, our customers, and others</li> <li aria-level="1">Personalize and improve the Site and Services, including by training LLMs or other Artificial Intelligence models</li> <li aria-level="1">Provide notice of important changes to the Site, including changes or updates to this Privacy Policy</li> <li aria-level="1">Facilitate contests, sweepstakes, and promotions, process entries, and deliver rewards</li> <li aria-level="1">Consider persons for possible employment with ZoomInfo, and communicate about employment opportunities or submitted employment applications</li> <li aria-level="1">Respond to requests from individuals to access, correct, or delete their information, or requests to exercise other rights related to their information under applicable law</li> <li aria-level="1">Create aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal and non-identifiable), which we or our business partners or customers may use to provide and improve our respective services</li> <li aria-level="1">Comply with our contractual and legal obligations, resolve disputes with users, and enforce our agreements</li> <li aria-level="1">Carry out any other purpose described at the time the information was collected</li> </ul> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-4"><h2 data-cy="faq-title-4" class="FaqListing_title__XiEOj h3" id="IV.-How-We-Share-Information">IV. How We Share Information</h2><div class="grey-500 html-content"><p><b>We share information with our customers, partners, certain third parties, and as required by law. We also share some information publicly through our Public Directory. Click on the dropdown below to learn more about how ZoomInfo may share information.</b></p> </div><div class="FaqListing_inline_accordion_wrapper__IfA36"><ul class="InlineAccordion_list__ReLFj"><li class="InlineAccordion_item__81ces" id="0"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Disclosures of Business Profiles</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>We may make any Business Information that our users contribute for inclusion in our Directory, that we collect from public web sources, that we collect through market research surveys and phone interviews conducted by our in-house research team, that we license from third parties, or that we otherwise collect as described in this Policy available to users of the Site, to our partners, and to our customers. Information provided, including Business Information, in creating or updating a Professional Profile, will be included in the Directory and thus can be viewed by third parties.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="1"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Disclosures via Public Directory</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>ZoomInfo makes certain limited Business Information from its Professional Profiles publicly available in our Public Directory on our Site. The categories of Business Information that may be made available in the Public Directory include past or current name, company, company headquarters telephone number, office address, job title, and/or education information. Information in the Public Directory is publicly available to visitors who visit the Public Directory webpages on our Site.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="2"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Disclosures to Affiliates</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>We may share Business Information with our affiliates who may act for us for any of the purposes set out in this Privacy Policy, including our current and future parents, subsidiaries, and other companies under common control and ownership with ZoomInfo.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="3"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Disclosures to Service Providers</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>ZoomInfo may from time to time disclose Business Information or other collected information to service providers, solely for providing functions related to our operation of the Site and provision of the Services and for no other purpose. For example:</p> <ul> <li>ZoomInfo uses service providers to process credit card payments on our Site. Information such as name, billing address, phone number, email address, and credit card information will be submitted to service providers for verification and to manage any recurring payments.</li> <li>ZoomInfo uses software hosted by a service provider to provide us with information regarding our visitors’ activities on our Site. When individuals visit our Site, that service provider may set cookies on our behalf and may receive information about such individuals’ browsing activity on our Site.</li> </ul> </div></div></li><li class="InlineAccordion_item__81ces" id="4"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Disclosures to Integration Partners</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>In using ZoomInfo’s Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business Information from ZoomInfo may be disclosed to a customer’s CRM, MAT, or sales enablement software as requested or directed by our customers.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="5"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Disclosures for Legal Reasons</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>We may disclose collected information, including Business Information, to a third party if we believe in good faith that such disclosure is necessary or desirable: (i) to comply with lawful requests, subpoenas, search warrants, or orders by public authorities, including to meet national security or law enforcement requirements; (ii) to address a violation of the law; (iii) to protect the rights, property, or safety of ZoomInfo, its users, or the public; (iv) to allow ZoomInfo to exercise its legal rights or respond to a legal claim; or (v) to respond to data subject requests for access to data to the extent necessary to comply with applicable laws.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="6"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Disclosures to a Buyer of the Company</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>If our company or substantially all of our assets are acquired, or in the event of a merger or bankruptcy, information about you and/or information you provide to ZoomInfo may be among the transferred assets.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="7"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">Other Disclosures</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>Information about individuals who register for a ZoomInfo event with a third-party speaker will generally be shared with the speaker and any third-party sponsors or partners of the event.</p> <p>We post customer testimonials on our Site which may contain the customer’s name. We obtain consent from the customer prior to posting any testimonial. Customers who wish to update or delete their testimonial may contact us at privacy@zoominfo.com.</p> <p>Our Site offers publicly accessible blogs or community forums. Any content provided in these areas may be read, collected, and used by others who access them. Individuals can request the removal of their personal information from our blog or community forum by contacting us at privacy@zoominfo.com. In some cases, we may not be able to remove the personal information, in which case we will let the requestor know that we are unable to do so and why.</p> </div></div></li></ul></div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-5"><h2 data-cy="faq-title-5" class="FaqListing_title__XiEOj h3" id="V.-Cookies-and-Similar-Technologies">V. Cookies and Similar Technologies</h2><div class="grey-500 html-content"><p>Most websites, including our Site, use a feature of browsers to set a small text file called a “cookie” on a computer. The site placing the cookie on a computer can then recognize the computer when the user of the computer revisits the site to allow auto login and track how the user is using the site.</p> <p>When individuals visit our Site, our servers and/or those of our service providers automatically record certain information that the web browser sends, such as web request, Internet Protocol address, browser type, referring/exit pages and URLs, page loads and clicks, domain names, landing pages, pages viewed, time and date of use, and other information. We may link this information to information that individuals submit while on our Site <b data-stringify-type="bold">or information we receive from third parties</b>, which does allow such individuals to be personally identified.</p> <p>Individuals are free to decline cookies and can configure their browser to accept all cookies, reject all cookies, erase cookies, or notify the user when a cookie is set. Electing to reject or disable cookies may substantially limit an individual’s ability to use our Site.</p> <p>ZoomInfo may also adopt other technologies that serve similar functions as cookies.<b> Click on the dropdown below to learn more about how ZoomInfo uses cookies and other technologies on its website.</b></p> </div><div class="FaqListing_inline_accordion_wrapper__IfA36"><ul class="InlineAccordion_list__ReLFj"><li class="InlineAccordion_item__81ces" id="0"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">A. Third Party Cookies</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>The use of cookies and similar technologies by our partners, affiliates, tracking utility company, and service providers is not covered by this Policy. We do not have access to or control over these cookies. Our partners, affiliates, tracking utility company, and service providers may use session ID cookies in order to:</p> <ul> <li aria-level="1">personalize visitors’ experience</li> <li aria-level="1">analyze which pages our visitors visit</li> <li aria-level="1">provide website features such as social sharing widgets</li> <li aria-level="1">measure advertising effectiveness</li> <li aria-level="1">track which areas of our site individuals visit in order to remarket to them</li> </ul> <p>To disable or reject third-party cookies generally, please refer to the third-party’s relevant website or configure your browser settings appropriately. Individuals can also reject third-party analytics cookies by clicking the “Close” button on the cookie banner when visiting our Site.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="1"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">B. Google Analytics</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>We use Google Analytics, a web analytics service provided by Google, Inc., on our Site. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Site, compile reports on the Site’s activity, and provide other services related to Site activity and usage. The technologies used by Google may collect information such as IP address, time of visit, whether a visitor is a return visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google click <a href="https://www.google.com/policies/privacy/partners/">here</a>.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="2"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">C. Web Beacons</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>Our Site contains electronic images known as “web beacons” (sometimes called single-pixel gifs) that are used along with cookies to compile aggregated statistics to analyze how our site is used. Web beacons may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="3"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">D. Advertising Choices and Control</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>Third parties on our Site may use cookies and similar tracking technologies to collect information and infer interests for interest-based advertising purposes. Those who prefer not to receive personalized ads based on their browser or device usage may generally express their opt-out preference to stop receiving tailored advertisements. These individuals will continue to see advertisements, but they will no longer be tailored to the individuals’ interests.</p> <p>To opt out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:</p> <ul> <li aria-level="1">Digital Advertising Alliance’s self-regulatory opt-out page (<a href="http://optout.aboutads.info/">http://optout.aboutads.info/</a>) and mobile application-based “AppChoices” download page (<a href="https://youradchoices.com/appchoices">https://youradchoices.com/appchoices</a>)</li> <li aria-level="1">European Interactive Digital Advertising Alliance’s consumer opt-out page (<a href="http://youronlinechoices.eu">http://youronlinechoices.eu</a>)</li> <li aria-level="1">Network Advertising Initiative’s self-regulatory opt-out page (<a href="http://optout.networkadvertising.org/">http://optout.networkadvertising.org/</a>)</li> </ul> </div></div></li></ul></div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-6"><h2 data-cy="faq-title-6" class="FaqListing_title__XiEOj h3" id="VI.-Your-Choices">VI. Your Choices</h2><div class="grey-500 html-content"><p><b>You have choices about how ZoomInfo uses your information. Individuals can use our </b><a href="/privacy-center"><b>Privacy Center</b></a><b> to submit requests to access, update, or delete the information we may hold about them. Businesses can use the </b><a href="/privacy-center"><b>Privacy Center</b></a><b> to claim and update their company information. Click on the dropdown below to learn more about these choices and how you can exercise them.</b></p> </div><div class="FaqListing_inline_accordion_wrapper__IfA36"><ul class="InlineAccordion_list__ReLFj"><li class="InlineAccordion_item__81ces" id="0"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">A. How to Change or Delete Professional Information</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>ZoomInfo provides a self-serve <a href="/privacy-center/manage-profile">Privacy Center</a>, where individuals can claim their Professional Profiles and update profile information, submit an access request, or opt out of our database.</p> <p><b>Update Professional ZoomInfo Profile</b>. Individuals can keep their ZoomInfo Professional Profile up to date for recruiters and others who may want to reach them by verifying their Professional Profile and updating information such as work history, education history, and contact information. Please <a href="https://privacyrequest.zoominfo.com/update/verify" target="_blank" rel="noopener">click here</a> to view, verify, and update your Professional Profile.</p> <p><b>Request Access to Information ZoomInfo has Collected.</b> Individuals who want to access the information that ZoomInfo has collected about them can <a href="https://privacyrequest.zoominfo.com/access/verify" target="_blank" rel="noopener">click here</a> to submit an access request. Once we have verified an individual’s identity, we will send a report with the information we have collected about them.</p> <p><b>Remove ZoomInfo Profile Completely</b>. If you wish to remove your existing Professional Profile from the Directory, please <a href="https://privacyrequest.zoominfo.com/remove/verify" target="_blank" rel="noopener">click here</a>. If you make this choice, your Professional Profile and the information within it will be removed from our search results as soon as possible.</p> <p>If you do not wish to, or cannot for any reason, use our Privacy Center, you may submit a request using the contact information listed in the “Contact Us” section below.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="1"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">B. How to Change or Delete Company Information</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>An individual who is an authorized representative of a business can also use ZoomInfo’s <a href="/privacy-center/manage-profile">Privacy Center</a> to claim and update that business’s Business Profile.</p> <p><b>Update a Business Profile on ZoomInfo</b>. An authorized individual can verify a business’s ZoomInfo Business Profile to update its company description, industry, company location, and more. Please <a href="https://privacyrequest.zoominfo.com/company/verify" target="_blank" rel="noopener">click here</a> to view, verify, and update a ZoomInfo Business Profile.</p> <p><b>Removal of Business Profiles</b>. ZoomInfo is a specialized web search engine focused on finding information about companies and professionals. We gather information about companies from corporate web sites, press releases, and/or SEC documents filed with the US government. The company summaries are created automatically by ZoomInfo’s software based on the information we find on those documents and from other sources such as our affiliates, partners, or service providers.</p> <p><i>As a company policy, ZoomInfo does not remove Business Profiles from our search engine.</i> If you are aware that any of the company information is incorrect, please update the Business Profile or contact us using the information listed in the “Contact Us” section below.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="2"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">C. How to Opt Out of Certain Uses of Information</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>ZoomInfo gives individuals the opportunity to “opt out” of having their information used for certain purposes.</p> <p>Individuals who no longer wish to receive our newsletter and promotional communications may opt out of receiving them by following the instructions included in each newsletter or communication or by visiting <a href="/privacy-center/unsubscribe" target="_blank" rel="noopener">/unsubscribe</a>. After we receive a request, we will send the requestor an email message to confirm that the individual has been unsubscribed.</p> <p>Users who have subscribed to ZoomInfo Lite as a data contributor and installed the Software or otherwise provided ZoomInfo with access to their email account to share certain Business Information as described in this Policy may opt out of any further sharing of such information by uninstalling the Software, as described on <a href="/faqs/community-edition">/community-edition</a> or by otherwise disabling ZoomInfo’s access to the user’s email account through their email account settings. If individuals uninstall the Software or otherwise disable ZoomInfo’s access to their email account, ZoomInfo will no longer collect Business Information from them through this method. See “How we Collect Information” above for more information about ZoomInfo Lite.</p> </div></div></li></ul></div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-7"><h2 data-cy="faq-title-7" class="FaqListing_title__XiEOj h3" id="VII.-How-Do-We-Keep-Information-Secure?">VII. How Do We Keep Information Secure?</h2><div class="grey-500 html-content"><p>Information security is important to us. We follow generally accepted industry standards and use a variety of measures to protect the information submitted to us, both during transmission and once we receive it. However, no method of Internet transmission or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect information, we cannot guarantee its absolute security. For more information on ZoomInfo’s security practices, see the <a href="/legal/security-overview">ZoomInfo Security Overview</a> page of our website.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-8"><h2 data-cy="faq-title-8" class="FaqListing_title__XiEOj h3" id="VIII.-Data-Retention">VIII. Data Retention</h2><div class="grey-500 html-content"><p>We will retain personal information for a period of time consistent with the original purpose(s) for which we collected it, as described in this Privacy Policy, including, as applicable, (i) for as long as we have an ongoing relationship with the individual to whom the information pertains; (ii) as long as needed to provide users, our customers, or our partners the Services; (iii) as necessary to comply with our legal obligation(s); (iv) as necessary to resolve disputes or to protect ourselves from potential future disputes; or (v) as necessary to enforce our agreements. Retention periods will be determined taking into account the amount, nature, and sensitivity of the personal information and the purpose(s) for which it was collected. After the retention period ends, we will delete the personal information. Where we are unable to do so, we will ensure that appropriate measures are put in place to prevent any further use of such information.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-9"><h2 data-cy="faq-title-9" class="FaqListing_title__XiEOj h3" id="IX.-Links-to-Other-Sites">IX. Links to Other Sites</h2><div class="grey-500 html-content"><p>This Site contains links to other sites that are not owned or controlled by ZoomInfo. We are not responsible for the privacy practices of such other sites. When individuals leave our Site, we encourage them to be aware of and to read the privacy statements of each and every website that collects personally identifiable information. This Policy applies only to information collected by this Site or in the method(s) otherwise discussed herein.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-10"><h2 data-cy="faq-title-10" class="FaqListing_title__XiEOj h3" id="X.-Social-Media-Widgets">X. Social Media Widgets</h2><div class="grey-500 html-content"><p>Our Site includes social media features, such as the Facebook “Like” button and “Widgets,” such as the “Share” button or interactive mini-programs that run on our Site. These features may collect IP address and which page was visited on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Interactions with these features are governed by the privacy policy of the company providing it.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-11"><h2 data-cy="faq-title-11" class="FaqListing_title__XiEOj h3" id="XI.-Information-for-Individuals-Outside-the-U.S.">XI. Information for Individuals Outside the U.S.</h2><div class="grey-500 html-content"><p>Individuals who use our Site from outside of the United States should understand that we may collect, process, and store their personal information in the United States and other countries in which we or our affiliates or subcontractors maintain facilities. The laws in the U.S. regarding personal information may be different from the laws of the Site visitor’s state or country, and disclosure of personal information may be required in response to lawful requests by the courts, law enforcement, and national security authorities in the U.S. or other jurisdictions where the information is held. A list of ZoomInfo’s sub-processors, their locations, and their processing activities is available at <a href="/legal/subprocessors">/legal/subprocessors</a>. ZoomInfo complies with applicable international privacy laws and with the EU-US and Swiss-US Data Privacy Frameworks, including the UK Extension. <b>If you reside in the European Economic Area (EEA), the UK, or Switzerland, expand the dropdown sections below to learn more about your rights.</b> Individuals elsewhere outside the US with concerns or questions about our privacy practices not addressed in this Policy may reach us using the information in the “Contact Us” section below.</p> </div><div class="FaqListing_inline_accordion_wrapper__IfA36"><ul class="InlineAccordion_list__ReLFj"><li class="InlineAccordion_item__81ces" id="eu"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">A. Individuals in the European Economic Area (EEA), the UK, and Switzerland</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>The following information applies to residents of the EEA, the UK, or Switzerland.</p> <p>ZoomInfo endeavors to comply with the provisions of the General Data Protection Regulation (“<b>GDPR</b>”) as to any information in its possession regarding EEA-, UK-, and Switzerland-based persons (“<b>data subjects</b>”). As such, ZoomInfo only processes personal information on data subjects where it has a lawful basis to do so, which may include the consent of the person (especially in the case of website visitors who provide their information), performance of a contract, compliance with a legal obligation, or the legitimate interest of ZoomInfo or a third party. ZoomInfo provides notice to all data subjects as required by GDPR Article 13 or 14, as appropriate, and honors the rights of data subjects provided in Articles 12-23, including the right to be forgotten. For any opt-out requests or other inquiries related to privacy, please visit our privacy center at <a href="/privacy-center">/about-zoominfo/privacy-center</a> or email <a href="mailto:remove@zoominfo.com">privacy@zoominfo.com</a>.</p> <p><b>Purposes of processing and legal basis for processing:</b> As explained above, we process personal information in various ways depending upon data subjects’ use of our Sites. We process personal information on the following legal bases:</p> <p style="padding-left: 40px;">1. consent;<br /> 2. as necessary to perform our agreement to provide Services or other applicable agreements;<br /> 3. as necessary for compliance with a legal obligation to which we are subject; or<br /> 4. as necessary for the legitimate interests of ZoomInfo and ZoomInfo’s customers and partners to engage in direct marketing, sales, and recruiting activities, and ZoomInfo’s legitimate interests in organizing and making available Professional and Business Profiles, given the limited impact that use of this Business Information and similar information presents to an individual’s private life</p> <p>ZoomInfo has put in place safeguards to protect personal privacy and individual choice, including disclosures of its data processing activities, the use of consent or opt-outs wherever possible, and the implementation of a Privacy Center: <a href="/privacy-center">/about-zoominfo/privacy-center</a>.</p> <p><b>Right to lodge a complaint:</b> Users who reside in the EEA, the UK, or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available <a href="https://edpb.europa.eu/about-edpb/about-edpb/members_en">here</a>.</p> <p><b>Transfers:</b> Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Per the applicable requirements of the GDPR, we will ensure that transfers of personal information to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR, such as the UK or EU Standard Contractual Clauses, as applicable.</p> <p><b>Individual Rights:</b> Residents of the EEA, the UK, or Switzerland are entitled to the following rights under the GDPR. <b>Please note</b>: For purposes of identity verification, we may require individuals to provide us with personal information prior to accessing any records containing information about them.</p> <ul> <li aria-level="1"><b>The right to access, correction, and restriction of processing</b>. Individuals have the right to request access to, and a copy of, their personal information at no charge, as well as certain information about our processing activities with respect to their data. Individuals have the right to request correction or completion of their personal information if it is inaccurate or incomplete. Individuals have the right to restrict our processing if they contest the accuracy of the data we hold about them, for as long as it takes to verify its accuracy.</li> <li aria-level="1"><b>The right to data portability</b>. Individuals have the right to ask for a copy of their data in a machine-readable format. Individuals can also request that we transmit their data to another entity where technically feasible.</li> <li aria-level="1"><b>The right to request data erasure</b>. Individuals have the right to have their data erased from our Site if the data is no longer necessary for the purpose for which it was collected, they withdraw consent and no other legal basis for processing exists, or their fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.</li> <li aria-level="1"><b>The right to object to our processing</b>. Individuals have the right to object to our processing if we are processing data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using data for direct marketing (including profiling); or processing data for purposes of scientific or historical research and statistics.</li> </ul> <p><b>When ZoomInfo is a Controller</b>. ZoomInfo acts as a data controller when we collect and use information about data subjects who are visitors to our Site, as well as when we collect and use information about data subjects for purposes of creating and maintaining our Professional Profiles and providing the Services. ZoomInfo’s Data Protection Officer can be contacted by email at <a href="mailto:privacy@zoominfo.com">privacy@zoominfo.com</a>.</p> <p><b>When ZoomInfo is a Processor</b>. When our customers use our Services, they are acting as the data controller and are responsible for ensuring that personal information collected about data subjects is being processed lawfully. In those circumstances, we are acting as the data processor, and receive personal information as agents of our customers merely for processing as instructed by our customers. Our customers are solely responsible for determining whether and how they wish to use our Services, and for ensuring that all third-party individuals who visitor use a website, application, or service on which a customer uses our Services have been provided with adequate notice regarding the processing of their personal information, have given informed consent where such consent is necessary or advised, and that all legal requirements applicable to the collection, use, or other processing of personal information through our Services have been met by such customers. Our customers are also responsible for handling data subject rights requests under applicable law, by their users and other individuals whose data they process through the Services. ZoomInfo’s obligations with respect to personal information for which we are solely a data processor are defined in our agreements with our customers and are not covered by this Policy. In certain circumstances, ZoomInfo may act as an independent controller of personal information in connection with its provision of the Services to customers, such as when customers agree to contribute data to our database.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="1"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">B. Data Privacy Frameworks</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>While ZoomInfo primarily relies on Standard Contractual Clauses as the appropriate safeguard where necessary to ensure the lawful transfer of personal data, ZoomInfo complies with the EU-US Data Privacy Framework (including the UK Extension) and Swiss-U.S. Data Privacy Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU, UK, and Switzerland to the United States. ZoomInfo has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles. If there is any conflict between the terms in this Policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. For purposes of this certification, covered entities include Zoom Information, Inc., DiscoverOrg, LLC, and Datanyze, Inc. To learn more about the Data Privacy Framework program and any rights to binding arbitration before a Data Privacy Framework Panel, please visit <a href="https://www.dataprivacyframework.gov">https://www.dataprivacyframework.gov</a>. To access the Data Privacy Framework List, visit <a href="https://www.dataprivacyframework.gov/s/participant-search">https://www.dataprivacyframework.gov/s/participant-search</a>.</p> <p>For information received under the Data Privacy Frameworks, ZoomInfo will require third parties to whom we disclose personal information to safeguard that personal information consistent with this Policy by contract, obligating those third parties to provide at least the same level of protection as is required by the Data Privacy Framework Principles. EU, UK, and Swiss citizens may choose to opt out of such disclosures. ZoomInfo may have liability to individuals in case of failure to comply with the law or this Policy in handling onward transfer of such individuals’ information to third parties.</p> <p>In compliance with the Data Privacy Framework Principles, ZoomInfo commits to resolve complaints about privacy and its collection or use of your personal information. European Union, United Kingdom, or Swiss individuals with inquiries or complaints regarding this Policy should first contact ZoomInfo at <a href="mailto:privacy@zoominfo.com">privacy@zoominfo.com</a>. European Union, United Kingdom, and Swiss individuals have the right to access their personal information.</p> <p>Under some conditions, you may have the right to invoke binding arbitration. ZoomInfo has committed to refer unresolved privacy complaints under the Data Privacy Framework Principles to JAMS (Judicial Arbitration & Mediation Services), an independent alternative dispute resolution provider located in the United States and recognized for this purpose by the US Department of Commerce. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit <a href="https://www.jamsadr.com/DPF-Dispute-Resolution" target="_blank" rel="noopener">https://www.jamsadr.com/DPF-Dispute-Resolution</a> for more information, and to file a complaint.</p> <p>The Federal Trade Commission has enforcement authority regarding ZoomInfo’s compliance with the Data Privacy Framework Principles.</p> </div></div></li><li class="InlineAccordion_item__81ces" id="2"><div class="InlineAccordion_title_container__6arTk pointer"><h4 class="InlineAccordion_title__cEF76 p">C. Our Article 27 Representative</h4><div class="InlineAccordion_icon__TsOqH"><svg data-cy="svg-add" width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg" color="#495567"><path d="M7 1.461v11.077M1.462 7h11.077" stroke="#495567" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div><div class="InlineAccordion_content_container__iG83T InlineAccordion_close__8jpg8"><div class="html-content"><p>VeraSafe has been appointed as ZoomInfo’s representative in the EU for data protection matters, pursuant to Article 27 of the GDPR. For individuals who are in the European Economic Area, VeraSafe can be contacted in addition to our DPO only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this <a href="https://verasafe.com/public-resources/contact-data-protection-representative" target="_blank" rel="noopener">contact form</a> or via telephone at: +420 228 881 031.</p> <p>Alternatively, VeraSafe can be contacted at:</p> <p>VeraSafe Ireland Ltd. Unit 3D North Point House<br /> North Point Business Park<br /> New Mallow Road<br /> Cork T23AT2P<br /> Ireland</p> </div></div></li></ul></div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-12"><h2 data-cy="faq-title-12" class="FaqListing_title__XiEOj h3" id="XII.-California-Privacy-Rights">XII. California Privacy Rights</h2><div class="grey-500 html-content"><p>California law permits California residents to request certain information regarding the disclosure of their personal information by us to third parties for the third parties’ direct marketing purposes. To make such a request, please send the request, by mail or email, to the address at the end of this Policy under the “Contact Us” section.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-13"><h2 data-cy="faq-title-13" class="FaqListing_title__XiEOj h3" id="XIII.-Do-Not-Track-Signals">XIII. Do Not Track Signals</h2><div class="grey-500 html-content"><p>Browsers or devices may include ‘Do Not Track’ functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this Policy, whether or not a Do Not Track signal is received.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-14"><h2 data-cy="faq-title-14" class="FaqListing_title__XiEOj h3" id="XIV.-Children’s-Privacy">XIV. Children’s Privacy</h2><div class="grey-500 html-content"><p>Our Site is not directed to or intended for individuals under the age of 16. We do not knowingly collect or use any personal information from users of our Site who are under the age of 16. No personal information should be submitted to our Site by individuals who are under 16 years of age. If we learn that we have collected information from someone who is under 16, we will take steps to delete the personal information as soon as possible. Individuals who believe we may have collected personal information from someone under 16 should contact us at <a href="mailto:privacy@zoominfo.com">privacy@zoominfo.com</a>.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-15"><h2 data-cy="faq-title-15" class="FaqListing_title__XiEOj h3" id="XV.-Changes-to-this-Policy">XV. Changes to this Policy</h2><div class="grey-500 html-content"><p>ZoomInfo reserves the right to modify this Policy from time to time, so please review it regularly. If we make material changes to this Policy, we will notify individuals here, by email, and/or by means of a notice on our homepage prior to the changes becoming effective. Continued use of the Site after any updates to this Privacy Policy constitutes acceptance of the updated Privacy Policy.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-16"><h2 data-cy="faq-title-16" class="FaqListing_title__XiEOj h3" id="XVI.-Questions-or-Complaints-Not-Related-to-the-Data-Privacy-Framework">XVI. Questions or Complaints Not Related to the Data Privacy Framework</h2><div class="grey-500 html-content"><p>For an unresolved data privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at <a href="https://feedback-form.truste.com/watchdog/request">https://feedback-form.truste.com/watchdog/request</a>.</p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-17"><h2 data-cy="faq-title-17" class="FaqListing_title__XiEOj h3" id="XVII.-Contact-Us">XVII. Contact Us</h2><div class="grey-500 html-content"><p>For questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:</p> <p>ZoomInfo<br /> Attn: Privacy<br /> 805 Broadway, Suite 900<br /> Vancouver, WA 98660<br /> 360-718-5630<br /> Email: <a href="mailto:privacy@zoominfo.com">privacy@zoominfo.com</a></p> </div></li><li class="FaqListing_section__SPttj" data-cy="faq-section-18"><h2 data-cy="faq-title-18" class="FaqListing_title__XiEOj h3" id="Frequently-Asked-Questions">Frequently Asked Questions</h2><div class="grey-500 html-content"><p>Want to learn more about ZoomInfo? Check out some of our FAQs. 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type="application/json">{"props":{"pageProps":{"post":{"__typename":"Legal","id":"cG9zdDoxMzk5Ng==","generalPostData":{"__typename":"ContentNode_Generalpostdata","social":{"__typename":"ContentNode_Generalpostdata_Social","socialImage":null},"footerCampId":null,"navbarCampId":null,"hiddenForm":{"__typename":"ContentNode_Generalpostdata_HiddenForm","hiddenForm":{"__typename":"ContentNode_Generalpostdata_HiddenForm_HiddenForm","campId":null,"enableHiddenForm":null,"offerType":"none","recentMktResponse":null}}},"seo":{"__typename":"SEOPress","proSchemasManual":"[{\"_seopress_pro_rich_snippets_type\":\"none\"}]","metaRobotsNoindex":false,"metaRobotsNofollow":false,"opengraphImage":null,"metaTitle":"ZoomInfo Privacy Policy","metaDesc":"ZoomInfo\u0026#039;s Privacy Policy and FAQ on how information about you is used.","twitterDescription":"","opengraphDescription":"","canonicalUrl":"","opengraphTitle":"","twitterTitle":""},"content":null,"legalPost":{"__typename":"Legal_Legalpost","addFaqListing":true,"heroBanner":{"__typename":"Legal_Legalpost_HeroBanner","heroTitle":{"__typename":"Legal_Legalpost_HeroBanner_HeroTitle","redDot":null,"title":"ZoomInfo Privacy Policy"}},"faqListing":{"__typename":"Legal_Legalpost_FaqListing","faqs":[{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"About","text":"\u003cdiv style=\"float: left; padding-right: 10px;\"\u003e\u003ca href=\"https://privacy.trustarc.com/privacy-seal/validation?rid=aca590e9-65ce-460a-9a2b-06bb2d5b84ce\" target=\"_blank\" rel=\"noopener\"\u003e\u003cimg decoding=\"async\" style=\"border: none;\" src=\"https://hostedseal.trustarc.com/privacy-seal/seal?rid=aca590e9-65ce-460a-9a2b-06bb2d5b84ce\" alt=\"TRUSTe\" /\u003e\u003c/a\u003e\u003c/div\u003e\n\u003cdiv style=\"padding-bottom: 15px;\"\u003e\u003ca href=\"https://privacy.trustarc.com/privacy-seal/validation?rid=d42b60b3-ff57-4c49-8bf8-1625f4a14473\" target=\"_blank\" rel=\"noopener\"\u003e\u003cimg decoding=\"async\" style=\"border: none;\" src=\"https://hostedseal.trustarc.com/privacy-seal/seal?rid=d42b60b3-ff57-4c49-8bf8-1625f4a14473\" alt=\"TRUSTe\" /\u003e\u003c/a\u003e\u003c/div\u003e\n\u003cp\u003e\u003cb\u003eUpdated: \u003c/b\u003eJanuary 1, 2024\u003cbr /\u003e\n\u003cb\u003eEffective: \u003c/b\u003eJanuary 15, 2024\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/cws/uploads/2024/06/Combined_Privacy-Policy_Privacy-Statement-for-Residents-of-Specified-States-2c.pdf\" target=\"_blank\" rel=\"noopener\"\u003ePDF Version\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003eZoomInfo Technologies LLC (“\u003cb\u003eZoomInfo\u003c/b\u003e”) understands that you care about how information about you is used. This Privacy Policy (the “\u003cb\u003ePolicy\u003c/b\u003e”) explains how we collect information pertaining to businesses and business people (“\u003cb\u003eBusiness Information\u003c/b\u003e”) and all other types of information, including personal information, through our online services (the “\u003cb\u003eServices\u003c/b\u003e”), website, and mobile applications (collectively with the Services, the “\u003cb\u003eSite\u003c/b\u003e”); how we maintain, use, and share that information; and how you can manage the way information about you is handled.\u003c/p\u003e\n\u003cp\u003e“\u003cb\u003eZoomInfo\u003c/b\u003e” for purposes of this Privacy Policy includes ZoomInfo Technologies LLC, a Delaware limited liability company, and its affiliates.\u003c/p\u003e\n\u003cp\u003eFor individuals residing in the EEA, the UK, or Switzerland, please \u003ca href=\"/legal/privacy-policy#XI.-Information-for-Individuals-Outside-the-U.S.\"\u003eclick here\u003c/a\u003e to find out more information.\u003c/p\u003e\n\u003cp\u003eFor information specific to residents of states with privacy laws, \u003ca href=\"/legal/privacy-statement-for-residents-of-specified-states\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e to find out more about your privacy rights under applicable state law(s).\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":[{"__typename":"Legal_Legalpost_FaqListing_faqs_links","link":null}],"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"I. Introduction","text":"\u003cp\u003eThis brief summary of certain information in this Policy is intended to help you quickly understand what ZoomInfo is, how you can opt out of our database, and the potential outcomes of remaining in our database.\u003c/p\u003e\n\u003cp\u003eZoomInfo collects business contact and similar information related to individuals when they are working in their professional or employment capacity and uses this information to create professional profiles of individuals and profiles of businesses. We provide this information to our customers, who are businesses trying to reach business professionals for their own business-to-business sales, marketing, and recruiting activities.\u003c/p\u003e\n\u003cp\u003eYou can opt out of our database by visiting our \u003ca href=\"/privacy-center/manage-profile\"\u003ePrivacy Center\u003c/a\u003e. At the Privacy Center you can also submit an access request or claim your professional profile and update your profile information. Using the Privacy Center is the quickest and easiest way to access your information or have it deleted or corrected. However, if you prefer to email or call us, our contact information is listed under the “Contact Us” section at the end of this Policy.\u003c/p\u003e\n\u003cp\u003eBy remaining in our database, you may be contacted by our customers when they are conducting their business-to-business sales, marketing, and recruiting activities. Communications you receive from our customers may be relevant to your profession or employment role, but we cannot guarantee that you will find such communications to be relevant or of interest to you.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"II. How We Collect Information","text":"\u003cp\u003e\u003cb\u003eZoomInfo collects data about people and companies through multiple channels, including the web, information provided by our users and customers, information licensed from other companies, and research from our in-house research team. Click on each dropdown below to learn more about how we collect information and the types of information we collect.\u003c/b\u003e\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":[{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"A. Where does ZoomInfo get the Business Information for its Professional and Business Profiles?","id":null,"content":"\u003cp\u003eZoomInfo creates profiles of companies (“\u003cb\u003eBusiness Profiles\u003c/b\u003e”) and individuals in their professional capacity (“\u003cb\u003eProfessional Profiles\u003c/b\u003e”). Once we have collected Business Information about a person or company, we may combine multiple data points regarding a single person or company into a Professional or Business Profile. The resulting directory of Professional and Business Profiles (the “\u003cb\u003eDirectory\u003c/b\u003e”) is then made available to the users of the Site, our customers, and our partners. Business Information that may be provided in a Professional Profile includes name, email address (including business and/or other email addresses, such as “freemails” like Gmail, Yahoo, Hotmail, etc.), job title and department, phone number (general or direct business numbers, faxes, and/or mobile numbers), company name, postal address of company and business-related postal address of the person, employment history, and education history. Professional Profiles may also include links to articles by, about, or quoting an individual, and links to an individual’s social media profiles.\u003c/p\u003e\n\u003cp\u003eZoomInfo obtains the data for its Professional and Business Profiles in several ways, including:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eOur search technology scans the web and gathers publicly available information.\u003c/li\u003e\n\u003cli\u003eWe license information from other companies.\u003c/li\u003e\n\u003cli\u003eOur users and customers contribute information about themselves or other people and companies.\u003c/li\u003e\n\u003cli\u003eThrough market research surveys, phone interviews, and other research conducted by our in-house research team.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eZoomInfo also makes certain limited Business Information from its Professional Profiles publicly available in our directory pages on our Site (the “\u003cb\u003ePublic Directory\u003c/b\u003e”). The categories of Business Information that may be made available in the Public Directory include, but are not limited to, past or current name, company, company headquarters telephone number, office address, job title, previous professional experience, professional memberships and affiliations, education information, and/or web links to articles recently written by or about the featured individual.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"B. How does ZoomInfo Lite (formerly Community Edition) and the ZoomInfo Contact Contributor Work?","id":null,"content":"\u003cp\u003eZoomInfo offers a service called \u003cb\u003eZoomInfo Lite\u003c/b\u003e (formerly “Community Edition”). When subscribing to ZoomInfo Lite, a user may install software offered on the Site known as the ZoomInfo Contact Contributor (the “\u003cb\u003eSoftware\u003c/b\u003e”) or otherwise provide ZoomInfo with access to the user’s email account. If a user installs the Software or otherwise provides ZoomInfo access to an email account, the user allows ZoomInfo to access certain Business Information stored by the application that the user’s computer uses to manage the user’s email and contacts, known as an “email client” (e.g., Microsoft Outlook) or stored by a provider of cloud services for email (e.g., Google). If required to access this Business Information stored on the user’s computer’s email and contact application(s), the user may need to provide ZoomInfo with the necessary username and password information. We use this Business Information to improve the size and quality of our Directory. In exchange for allowing this access, the user receives credits for use on ZoomInfo Lite at no charge under specified terms and conditions (available at \u003ca href=\"https://www.zoominfo.com/legal/ce-terms-conditions\"\u003e/legal/ce-terms-conditions\u003c/a\u003e). A user may also access ZoomInfo Lite without providing ZoomInfo such information from their email by signing up with their email address instead of connecting their Google or Office 365 account directly. Such users will receive fewer monthly credits than a user contributing Business Information as described above.\u003c/p\u003e\n\u003cp\u003eInformation that may be collected from the user’s email client includes the following, if available:\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eName\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eEmail address\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eJob title and department\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003ePhone numbers (general or direct business numbers, faxes and/or mobile numbers)\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCompany name\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003ePostal address of company\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eBusiness-related postal address of person\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCorporate website URLs\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eSocial media URLs\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eMetadata such as Internet Protocol addresses, the dates email messages are sent or received, and subject line information\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eEmail addresses, names, and job titles of recipients and senders\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eTo ensure the integrity of the Directory, we take the following steps:\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eBusiness Information Only – Emails sent to ZoomInfo Lite users from consumer-oriented email services (or “freemails”) such as Gmail, Hotmail, or Yahoo, are disregarded.\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eUnattributed – We do not disclose who contributed particular information using the ZoomInfo Contact Contributor software or other contribution methods, except as discussed below. (See “Disclosures to Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures to a Buyer of the Company”)\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eOpt-Out – Anyone added to the Directory may request to be removed at any time, via email, web, our toll-free number, or by writing to us at the Contact Us address below. We will fulfill such requests as promptly as we can, and in any event within any time period that may be required by applicable law.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eZoomInfo does not “read” the body of email messages; our technology automatically extracts only the data we describe in this Policy. We do not collect data from custom fields or notes in the email client.\u003c/p\u003e\n\u003cp\u003eInformation extracted may continue to be shared as described above as long as the Software remains installed or the user continues to allow ZoomInfo’s access to the user’s email account. To stop sharing information with ZoomInfo, a user can uninstall the Software at any time or disable ZoomInfo’s access to the user’s email account through the user’s email account settings. Information that has previously been shared with ZoomInfo cannot be unshared by disabling the Software.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"C. How does ZoomInfo handle customer information?","id":null,"content":"\u003cp\u003e\u003cb\u003eCustomer Information Collected.\u003c/b\u003e ZoomInfo may collect the following information from or regarding its customers: (1) personal contact information regarding users of the Services (“\u003cb\u003eUser Information\u003c/b\u003e”); (2) information uploaded or otherwise provided to our system by a user of the Services (“\u003cb\u003eUploaded Information\u003c/b\u003e”); (3) usage logs regarding the use of the Site and Services, including logins and other actions taken, time stamps, IP address, device or other ID, and other usage data (“\u003cb\u003eUsage Logs\u003c/b\u003e”); and (4) any other information from or relating to users of our Services (“\u003cb\u003eRelated Information\u003c/b\u003e”) (collectively, “\u003cb\u003eCustomer Information\u003c/b\u003e”).\u003c/p\u003e\n\u003cp\u003eCertain users may be provided access to the Services through a company’s license agreement. Such company may require that one or more administrators have global rights to access any and all information of every user who accesses the Services through that company’s ZoomInfo account. Questions or concerns regarding the rights of other individuals in your company to access your information should be addressed to your company.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUse of Customer Information\u003c/b\u003e. Customer Information may be used for ZoomInfo’s legitimate business interests in connection with a customer or its users’ use of the Site, including to respond to user inquiries and fulfill user requests, complete transactions, provide customer service, send administrative information, and to personalize user experience with the Site. We may use Customer Information to better our understanding of our users in general and to test, develop, improve, and enhance our Services and Site. We may use Customer Information to contact customers or their users in the future about services, promotions, opportunities, and other general information about ZoomInfo. We may use Customer Information to investigate and prosecute potential breaches of ZoomInfo’s security or license agreements.\u003c/p\u003e\n\u003cp\u003eZoomInfo will not disclose Customer Information to any third party except in connection with a legitimate use as set forth in this Policy, in connection with a bona fide legal dispute to which such information is relevant, in response to valid, compulsory legal process, in response to a valid data subject request where required by applicable law, or as otherwise required by law. ZoomInfo will, whenever possible, obtain confidentiality agreements from any service provider to whom Customer Information is disclosed and ensure any recipient service providers are committed to employing appropriate technological security measures.\u003c/p\u003e\n\u003cp\u003eZoomInfo employs reasonable security and back-up procedures to protect Customer Information. However, in the unlikely event there is a loss or corruption of Customer Information, ZoomInfo is not responsible or liable for such loss or corruption. We encourage our users to retain copies of all Uploaded Information on their own system.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"D. How else does ZoomInfo Collect Information?","id":null,"content":"\u003cp\u003e\u003cb\u003eInformation submitted or otherwise collected through our Site.\u003c/b\u003e Visitors to our Site may choose to submit their name, email address, phone number, and/or other information so that they can learn more about our Services, register to take part in a ZoomInfo-sponsored event, participate in a survey, contest, or sweepstakes, or apply to ZoomInfo’s open job positions, among other things. By accessing, using, and/or submitting information through the Site, including by filling out forms on our website, regardless of whether the form is ultimately submitted, a user of the Site consents to the practices described in this Policy with regard to the information collected about them. If you do not agree with this Policy, you should not submit any information through our Site and you must delete all cookies from your browser cache after visiting the Site and refrain from visiting or using the Site.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eManaging Professional Profiles.\u003c/b\u003e ZoomInfo allows any person to claim their Professional Profile and to update the information listed about them in their Professional Profile. We use the information submitted to update a Professional Profile solely for purposes of verifying the submitter’s identity, updating their Professional Profile information, and honoring their privacy preferences. For additional information, see the “Your Choices” section below.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUse of our Services.\u003c/b\u003e In order to use certain ZoomInfo Services, users may be required to register. From time to time, we may send information about our products and services to a user’s email address. Recipients are provided with an opportunity to opt out of receiving such emails. We may also communicate with users regarding their use of our Services or Site, including changes to this Policy. Users may have the option to provide additional information when completing surveys in connection with the use of \u003ca href=\"https://www.comparably.com/\"\u003eComparably\u003c/a\u003e. Information that may be collected includes information such as age, gender, education, employment history, job titles, salary, years of experience, and benefit information and is governed by Comparably’s privacy policy, available \u003ca href=\"https://www.comparably.com/info/privacy-policy\"\u003ehere\u003c/a\u003e. A more detailed description of how we may collect and use Customer Information can be found in the “Customer Information Collected” section above.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eProviding information to our customers\u003c/b\u003e. We receive information about our customers’ end-users from or on behalf of our customers. Because of the nature of our Services, this information may contain any type of data, but typically includes name, contact information, and company information, such as company name. We may also collect data automatically through use of our Services, as described in the “Cookies and Similar Technologies” section below. Any information provided through a website, application, or service on which a customer uses our Services is subject to the customer’s privacy policy and applicable terms. When we provide our Services to a customer, we generally act as a “data processor,” and the customer is considered to be the “data controller,” as further described in the “When ZoomInfo is a Controller” and “When ZoomInfo is a Processor” sections below.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eReferring a friend.\u003c/b\u003e If a user invites a friend to join ZoomInfo, we will ask for such friend’s name and email address, and we will automatically send such friend a one-time email invitation to visit the Site.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003ePurchasing our products and Services.\u003c/b\u003e Purchasers of our online subscription-based Services may need to provide credit card or other payment information. We will use that information solely for the purpose of fulfilling the purchase request. We will store credit card or other payment information in an encrypted form and will not sell, share, or use it again without prior consent. (The only exceptions are described in the sections below on “Disclosures to Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures to a Buyer of the Company”).\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUsing Chorus\u003c/b\u003e. Our data analytics tools and capabilities enable our customers to collect, store, analyze, and share the contents of audio, video, image, and text-based communications such as phone calls, video calls, emails, chats, webinars, and meetings, along with associated data and documentation. These recordings and analyses thereof may also contain Business Information or personal information, such as names, titles, and contact information. We may reproduce, analyze, summarize, and disclose these files, recordings, and any results of our Services with such customers and their relevant personnel and other team members, and customers may share this information with their personnel or others. We may also use such information as described in the “Customer Information” section above. Customers may have access to features that incorporate automated methods of analysis including artificial intelligence (AI), such as by providing an automated summary of a call with action items. We may collect biometric information of Chorus customers when such customers have provided us with their consent to do so. The collection and use of such biometric information are governed by our \u003ca href=\"/legal/biometric-privacy-notice\" target=\"_blank\" rel=\"noopener\"\u003eBiometric Privacy Notice\u003c/a\u003e in addition to this Policy.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUsing our mobile applications\u003c/b\u003e. We collect certain information including your device type, operating system, location, platform used, device ID, and the date of last use, among other non-personally identifiable information, through the downloading and use of our mobile applications. We may also collect other information such as the user’s name, email, company name, and information about the user’s account with us. We may also collect calendar information such as calendar meetings, including meeting participants, meeting description, subject, and date and time of the meeting if a user enables our calendar integration. This information is collected to provide you with certain app features, such as meeting briefs with meeting and contact details within the app.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUsing ZoomInfo Integrations\u003c/b\u003e. As part of the Services, ZoomInfo may make available to its customers certain “\u003cb\u003eIntegrations\u003c/b\u003e.” In using ZoomInfo’s Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business Information from a customer’s CRM, MAT, or sales enablement software may be transmitted to ZoomInfo for purposes of matching or cleansing the customer’s data against ZoomInfo’s database as a feature of the Services. In that event, ZoomInfo may retain and store such Business Information for purposes of identifying potential contacts to supplement the Services, verifying the accuracy of such Business Information, removing out-of-date Business Information from the Services, or otherwise improving ZoomInfo’s research processes and the content provided through the Services. Information so received may be difficult to attribute to one specific source, and we will not disclose the source of particular data, if available, except as required by law or with the customer’s consent. Customers who wish to opt out of ZoomInfo’s use of such information may do so by visiting the ‘Data Sharing’ settings page within the ZoomInfo Admin Portal and adjusting the appropriate controls.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eConnecting\u003c/b\u003e \u003cb\u003ethe Services to an email account or calendar.\u003c/b\u003e In order to provide certain Services, ZoomInfo may require access to the user’s email account and/or calendar (e.g., through G-Suite or Office 365). Depending on the specific Services being used, we may collect email header information, email subjects, email bodies and attachments, and calendar meeting information such as meeting participants, meeting description, subject, and date and time of the meeting. Customers have control over what data is collected, including which mailboxes are connected, whether message attachments or content is collected, and which emails or email domains should not be collected. ZoomInfo’s access to and use of information received from Google Accounts will adhere to the \u003ca href=\"https://developers.google.com/terms/api-services-user-data-policy\"\u003eGoogle API Services User Data Policy\u003c/a\u003e, including the Limited Use requirements.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eFrom our affiliates.\u003c/b\u003e ZoomInfo may obtain personal information from our affiliates, such as our current and future parents, subsidiaries, or other companies under common control and ownership with ZoomInfo. We may use this information to enhance the information that we already maintain and to improve the accuracy of our records, in addition to other purposes described in this Policy.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eFrom third parties.\u003c/b\u003e ZoomInfo may obtain personal information from third-party sources such as our service providers and partners. We may use this information to enhance the information that we already maintain and to improve the accuracy of our records, in addition to other purposes described in this Policy.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eCreation of aggregated information.\u003c/b\u003e ZoomInfo may aggregate collected information about our users in a form that does not allow users to be personally identified for the purpose of understanding our customer base and enhancing the Site and the Services that we and our partners and customers can provide you.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eCreation of information from inferences.\u003c/b\u003e We may use personal information we already have in order to draw inferences or to produce scores or ratings such as the “Likely to Listen” score. We use scoring models and algorithms that evaluate selected data points to produce a score predicting the likeliness of an employment prospect to respond to a recruiter’s outreach efforts. We do not make any decisions about individuals, and we do not tell our customers whether or not to reach out to a particular prospect.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eAutomated information collection.\u003c/b\u003e We also collect information using cookies and similar technologies, as described below under the “Cookies and Similar Technologies” section.\u003c/p\u003e\n"}}]}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"III. How We Use Information","text":"\u003cp\u003e\u003cb\u003eDetails about how we use information are provided throughout this Policy, but in this section we compile a list of specific uses. Please see below to learn more about how ZoomInfo may use the information it collects.\u003c/b\u003e\u003c/p\u003e\n\u003cp\u003eIn addition to the uses described in the above section, we may also use Business Information and/or personal information for one or more of the following purposes:\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eProvide, maintain, and improve the Site\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eVerify, cleanse, update, and maintain Business Information and other information provided through the Site or through the other methods described in this Policy\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eProvide and deliver the Services, process transactions, and send related information, including communications and invoices\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eSend technical notices, updates, security alerts, and support and administrative messages\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eRespond to comments, questions, and requests, and provide customer support\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCreate ZoomInfo account(s) and identify users signing in to their accounts\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCommunicate about products, services, offers, promotions, rewards, and events offered by ZoomInfo and others, and provide news and information\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eMonitor and analyze trends, usage, and activities in connection with the Site\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eDetect, investigate, and prevent fraud and other illegal activities\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eProtect the rights and property of ZoomInfo, our customers, and others\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003ePersonalize and improve the Site and Services, including by training LLMs or other Artificial Intelligence models\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eProvide notice of important changes to the Site, including changes or updates to this Privacy Policy\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eFacilitate contests, sweepstakes, and promotions, process entries, and deliver rewards\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eConsider persons for possible employment with ZoomInfo, and communicate about employment opportunities or submitted employment applications\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eRespond to requests from individuals to access, correct, or delete their information, or requests to exercise other rights related to their information under applicable law\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCreate aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal and non-identifiable), which we or our business partners or customers may use to provide and improve our respective services\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eComply with our contractual and legal obligations, resolve disputes with users, and enforce our agreements\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eCarry out any other purpose described at the time the information was collected\u003c/li\u003e\n\u003c/ul\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"IV. How We Share Information","text":"\u003cp\u003e\u003cb\u003eWe share information with our customers, partners, certain third parties, and as required by law. We also share some information publicly through our Public Directory. Click on the dropdown below to learn more about how ZoomInfo may share information.\u003c/b\u003e\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":[{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Disclosures of Business Profiles","id":null,"content":"\u003cp\u003eWe may make any Business Information that our users contribute for inclusion in our Directory, that we collect from public web sources, that we collect through market research surveys and phone interviews conducted by our in-house research team, that we license from third parties, or that we otherwise collect as described in this Policy available to users of the Site, to our partners, and to our customers. Information provided, including Business Information, in creating or updating a Professional Profile, will be included in the Directory and thus can be viewed by third parties.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Disclosures via Public Directory","id":null,"content":"\u003cp\u003eZoomInfo makes certain limited Business Information from its Professional Profiles publicly available in our Public Directory on our Site. The categories of Business Information that may be made available in the Public Directory include past or current name, company, company headquarters telephone number, office address, job title, and/or education information. Information in the Public Directory is publicly available to visitors who visit the Public Directory webpages on our Site.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Disclosures to Affiliates","id":null,"content":"\u003cp\u003eWe may share Business Information with our affiliates who may act for us for any of the purposes set out in this Privacy Policy, including our current and future parents, subsidiaries, and other companies under common control and ownership with ZoomInfo.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Disclosures to Service Providers","id":null,"content":"\u003cp\u003eZoomInfo may from time to time disclose Business Information or other collected information to service providers, solely for providing functions related to our operation of the Site and provision of the Services and for no other purpose. For example:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eZoomInfo uses service providers to process credit card payments on our Site. Information such as name, billing address, phone number, email address, and credit card information will be submitted to service providers for verification and to manage any recurring payments.\u003c/li\u003e\n\u003cli\u003eZoomInfo uses software hosted by a service provider to provide us with information regarding our visitors’ activities on our Site. When individuals visit our Site, that service provider may set cookies on our behalf and may receive information about such individuals’ browsing activity on our Site.\u003c/li\u003e\n\u003c/ul\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Disclosures to Integration Partners","id":null,"content":"\u003cp\u003eIn using ZoomInfo’s Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business Information from ZoomInfo may be disclosed to a customer’s CRM, MAT, or sales enablement software as requested or directed by our customers.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Disclosures for Legal Reasons","id":null,"content":"\u003cp\u003eWe may disclose collected information, including Business Information, to a third party if we believe in good faith that such disclosure is necessary or desirable: (i) to comply with lawful requests, subpoenas, search warrants, or orders by public authorities, including to meet national security or law enforcement requirements; (ii) to address a violation of the law; (iii) to protect the rights, property, or safety of ZoomInfo, its users, or the public; (iv) to allow ZoomInfo to exercise its legal rights or respond to a legal claim; or (v) to respond to data subject requests for access to data to the extent necessary to comply with applicable laws.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Disclosures to a Buyer of the Company","id":null,"content":"\u003cp\u003eIf our company or substantially all of our assets are acquired, or in the event of a merger or bankruptcy, information about you and/or information you provide to ZoomInfo may be among the transferred assets.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"Other Disclosures","id":null,"content":"\u003cp\u003eInformation about individuals who register for a ZoomInfo event with a third-party speaker will generally be shared with the speaker and any third-party sponsors or partners of the event.\u003c/p\u003e\n\u003cp\u003eWe post customer testimonials on our Site which may contain the customer’s name. We obtain consent from the customer prior to posting any testimonial. Customers who wish to update or delete their testimonial may contact us at privacy@zoominfo.com.\u003c/p\u003e\n\u003cp\u003eOur Site offers publicly accessible blogs or community forums. Any content provided in these areas may be read, collected, and used by others who access them. Individuals can request the removal of their personal information from our blog or community forum by contacting us at privacy@zoominfo.com. In some cases, we may not be able to remove the personal information, in which case we will let the requestor know that we are unable to do so and why.\u003c/p\u003e\n"}}]}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"V. Cookies and Similar Technologies","text":"\u003cp\u003eMost websites, including our Site, use a feature of browsers to set a small text file called a “cookie” on a computer. The site placing the cookie on a computer can then recognize the computer when the user of the computer revisits the site to allow auto login and track how the user is using the site.\u003c/p\u003e\n\u003cp\u003eWhen individuals visit our Site, our servers and/or those of our service providers automatically record certain information that the web browser sends, such as web request, Internet Protocol address, browser type, referring/exit pages and URLs, page loads and clicks, domain names, landing pages, pages viewed, time and date of use, and other information. We may link this information to information that individuals submit while on our Site \u003cb data-stringify-type=\"bold\"\u003eor information we receive from third parties\u003c/b\u003e, which does allow such individuals to be personally identified.\u003c/p\u003e\n\u003cp\u003eIndividuals are free to decline cookies and can configure their browser to accept all cookies, reject all cookies, erase cookies, or notify the user when a cookie is set. Electing to reject or disable cookies may substantially limit an individual’s ability to use our Site.\u003c/p\u003e\n\u003cp\u003eZoomInfo may also adopt other technologies that serve similar functions as cookies.\u003cb\u003e Click on the dropdown below to learn more about how ZoomInfo uses cookies and other technologies on its website.\u003c/b\u003e\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":[{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"A. Third Party Cookies","id":null,"content":"\u003cp\u003eThe use of cookies and similar technologies by our partners, affiliates, tracking utility company, and service providers is not covered by this Policy. We do not have access to or control over these cookies. Our partners, affiliates, tracking utility company, and service providers may use session ID cookies in order to:\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003epersonalize visitors’ experience\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eanalyze which pages our visitors visit\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eprovide website features such as social sharing widgets\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003emeasure advertising effectiveness\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003etrack which areas of our site individuals visit in order to remarket to them\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eTo disable or reject third-party cookies generally, please refer to the third-party’s relevant website or configure your browser settings appropriately. Individuals can also reject third-party analytics cookies by clicking the “Close” button on the cookie banner when visiting our Site.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"B. Google Analytics","id":null,"content":"\u003cp\u003eWe use Google Analytics, a web analytics service provided by Google, Inc., on our Site. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Site, compile reports on the Site’s activity, and provide other services related to Site activity and usage. The technologies used by Google may collect information such as IP address, time of visit, whether a visitor is a return visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google click \u003ca href=\"https://www.google.com/policies/privacy/partners/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"C. Web Beacons","id":null,"content":"\u003cp\u003eOur Site contains electronic images known as “web beacons” (sometimes called single-pixel gifs) that are used along with cookies to compile aggregated statistics to analyze how our site is used. Web beacons may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"D. Advertising Choices and Control","id":null,"content":"\u003cp\u003eThird parties on our Site may use cookies and similar tracking technologies to collect information and infer interests for interest-based advertising purposes. Those who prefer not to receive personalized ads based on their browser or device usage may generally express their opt-out preference to stop receiving tailored advertisements. These individuals will continue to see advertisements, but they will no longer be tailored to the individuals’ interests.\u003c/p\u003e\n\u003cp\u003eTo opt out of interest-based advertising by participating companies in the following consumer choice mechanisms, please visit:\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003eDigital Advertising Alliance’s self-regulatory opt-out page (\u003ca href=\"http://optout.aboutads.info/\"\u003ehttp://optout.aboutads.info/\u003c/a\u003e) and mobile application-based \u0026#8220;AppChoices\u0026#8221; download page (\u003ca href=\"https://youradchoices.com/appchoices\"\u003ehttps://youradchoices.com/appchoices\u003c/a\u003e)\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eEuropean Interactive Digital Advertising Alliance’s consumer opt-out page (\u003ca href=\"http://youronlinechoices.eu\"\u003ehttp://youronlinechoices.eu\u003c/a\u003e)\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003eNetwork Advertising Initiative’s self-regulatory opt-out page (\u003ca href=\"http://optout.networkadvertising.org/\"\u003ehttp://optout.networkadvertising.org/\u003c/a\u003e)\u003c/li\u003e\n\u003c/ul\u003e\n"}}]}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"VI. Your Choices","text":"\u003cp\u003e\u003cb\u003eYou have choices about how ZoomInfo uses your information. Individuals can use our \u003c/b\u003e\u003ca href=\"/privacy-center\"\u003e\u003cb\u003ePrivacy Center\u003c/b\u003e\u003c/a\u003e\u003cb\u003e to submit requests to access, update, or delete the information we may hold about them. Businesses can use the \u003c/b\u003e\u003ca href=\"/privacy-center\"\u003e\u003cb\u003ePrivacy Center\u003c/b\u003e\u003c/a\u003e\u003cb\u003e to claim and update their company information. Click on the dropdown below to learn more about these choices and how you can exercise them.\u003c/b\u003e\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":[{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"A. How to Change or Delete Professional Information","id":null,"content":"\u003cp\u003eZoomInfo provides a self-serve \u003ca href=\"/privacy-center/manage-profile\"\u003ePrivacy Center\u003c/a\u003e, where individuals can claim their Professional Profiles and update profile information, submit an access request, or opt out of our database.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUpdate Professional ZoomInfo Profile\u003c/b\u003e. Individuals can keep their ZoomInfo Professional Profile up to date for recruiters and others who may want to reach them by verifying their Professional Profile and updating information such as work history, education history, and contact information. Please \u003ca href=\"https://privacyrequest.zoominfo.com/update/verify\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e to view, verify, and update your Professional Profile.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eRequest Access to Information ZoomInfo has Collected.\u003c/b\u003e Individuals who want to access the information that ZoomInfo has collected about them can \u003ca href=\"https://privacyrequest.zoominfo.com/access/verify\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e to submit an access request. Once we have verified an individual’s identity, we will send a report with the information we have collected about them.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eRemove ZoomInfo Profile Completely\u003c/b\u003e. If you wish to remove your existing Professional Profile from the Directory, please \u003ca href=\"https://privacyrequest.zoominfo.com/remove/verify\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e. If you make this choice, your Professional Profile and the information within it will be removed from our search results as soon as possible.\u003c/p\u003e\n\u003cp\u003eIf you do not wish to, or cannot for any reason, use our Privacy Center, you may submit a request using the contact information listed in the “Contact Us” section below.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"B. How to Change or Delete Company Information","id":null,"content":"\u003cp\u003eAn individual who is an authorized representative of a business can also use ZoomInfo’s \u003ca href=\"/privacy-center/manage-profile\"\u003ePrivacy Center\u003c/a\u003e to claim and update that business’s Business Profile.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eUpdate a Business Profile on ZoomInfo\u003c/b\u003e. An authorized individual can verify a business’s ZoomInfo Business Profile to update its company description, industry, company location, and more. Please \u003ca href=\"https://privacyrequest.zoominfo.com/company/verify\" target=\"_blank\" rel=\"noopener\"\u003eclick here\u003c/a\u003e to view, verify, and update a ZoomInfo Business Profile.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eRemoval of Business Profiles\u003c/b\u003e. ZoomInfo is a specialized web search engine focused on finding information about companies and professionals. We gather information about companies from corporate web sites, press releases, and/or SEC documents filed with the US government. The company summaries are created automatically by ZoomInfo’s software based on the information we find on those documents and from other sources such as our affiliates, partners, or service providers.\u003c/p\u003e\n\u003cp\u003e\u003ci\u003eAs a company policy, ZoomInfo does not remove Business Profiles from our search engine.\u003c/i\u003e If you are aware that any of the company information is incorrect, please update the Business Profile or contact us using the information listed in the “Contact Us” section below.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"C. How to Opt Out of Certain Uses of Information","id":null,"content":"\u003cp\u003eZoomInfo gives individuals the opportunity to “opt out” of having their information used for certain purposes.\u003c/p\u003e\n\u003cp\u003eIndividuals who no longer wish to receive our newsletter and promotional communications may opt out of receiving them by following the instructions included in each newsletter or communication or by visiting \u003ca href=\"/privacy-center/unsubscribe\" target=\"_blank\" rel=\"noopener\"\u003e/unsubscribe\u003c/a\u003e. After we receive a request, we will send the requestor an email message to confirm that the individual has been unsubscribed.\u003c/p\u003e\n\u003cp\u003eUsers who have subscribed to ZoomInfo Lite as a data contributor and installed the Software or otherwise provided ZoomInfo with access to their email account to share certain Business Information as described in this Policy may opt out of any further sharing of such information by uninstalling the Software, as described on \u003ca href=\"/faqs/community-edition\"\u003e/community-edition\u003c/a\u003e or by otherwise disabling ZoomInfo’s access to the user’s email account through their email account settings. If individuals uninstall the Software or otherwise disable ZoomInfo’s access to their email account, ZoomInfo will no longer collect Business Information from them through this method. See “How we Collect Information” above for more information about ZoomInfo Lite.\u003c/p\u003e\n"}}]}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"VII. How Do We Keep Information Secure?","text":"\u003cp\u003eInformation security is important to us. We follow generally accepted industry standards and use a variety of measures to protect the information submitted to us, both during transmission and once we receive it. However, no method of Internet transmission or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect information, we cannot guarantee its absolute security. For more information on ZoomInfo’s security practices, see the \u003ca href=\"/legal/security-overview\"\u003eZoomInfo Security Overview\u003c/a\u003e page of our website.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"VIII. Data Retention","text":"\u003cp\u003eWe will retain personal information for a period of time consistent with the original purpose(s) for which we collected it, as described in this Privacy Policy, including, as applicable, (i) for as long as we have an ongoing relationship with the individual to whom the information pertains; (ii) as long as needed to provide users, our customers, or our partners the Services; (iii) as necessary to comply with our legal obligation(s); (iv) as necessary to resolve disputes or to protect ourselves from potential future disputes; or (v) as necessary to enforce our agreements. Retention periods will be determined taking into account the amount, nature, and sensitivity of the personal information and the purpose(s) for which it was collected. After the retention period ends, we will delete the personal information. Where we are unable to do so, we will ensure that appropriate measures are put in place to prevent any further use of such information.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"IX. Links to Other Sites","text":"\u003cp\u003eThis Site contains links to other sites that are not owned or controlled by ZoomInfo. We are not responsible for the privacy practices of such other sites. When individuals leave our Site, we encourage them to be aware of and to read the privacy statements of each and every website that collects personally identifiable information. This Policy applies only to information collected by this Site or in the method(s) otherwise discussed herein.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"X. Social Media Widgets","text":"\u003cp\u003eOur Site includes social media features, such as the Facebook “Like” button and “Widgets,” such as the “Share” button or interactive mini-programs that run on our Site. These features may collect IP address and which page was visited on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Interactions with these features are governed by the privacy policy of the company providing it.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"XI. Information for Individuals Outside the U.S.","text":"\u003cp\u003eIndividuals who use our Site from outside of the United States should understand that we may collect, process, and store their personal information in the United States and other countries in which we or our affiliates or subcontractors maintain facilities. The laws in the U.S. regarding personal information may be different from the laws of the Site visitor’s state or country, and disclosure of personal information may be required in response to lawful requests by the courts, law enforcement, and national security authorities in the U.S. or other jurisdictions where the information is held. A list of ZoomInfo’s sub-processors, their locations, and their processing activities is available at \u003ca href=\"/legal/subprocessors\"\u003e/legal/subprocessors\u003c/a\u003e. ZoomInfo complies with applicable international privacy laws and with the EU-US and Swiss-US Data Privacy Frameworks, including the UK Extension. \u003cb\u003eIf you reside in the European Economic Area (EEA), the UK, or Switzerland, expand the dropdown sections below to learn more about your rights.\u003c/b\u003e Individuals elsewhere outside the US with concerns or questions about our privacy practices not addressed in this Policy may reach us using the information in the “Contact Us” section below.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":[{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"A. Individuals in the European Economic Area (EEA), the UK, and Switzerland","id":"eu","content":"\u003cp\u003eThe following information applies to residents of the EEA, the UK, or Switzerland.\u003c/p\u003e\n\u003cp\u003eZoomInfo endeavors to comply with the provisions of the General Data Protection Regulation (“\u003cb\u003eGDPR\u003c/b\u003e”) as to any information in its possession regarding EEA-, UK-, and Switzerland-based persons (“\u003cb\u003edata subjects\u003c/b\u003e”). As such, ZoomInfo only processes personal information on data subjects where it has a lawful basis to do so, which may include the consent of the person (especially in the case of website visitors who provide their information), performance of a contract, compliance with a legal obligation, or the legitimate interest of ZoomInfo or a third party. ZoomInfo provides notice to all data subjects as required by GDPR Article 13 or 14, as appropriate, and honors the rights of data subjects provided in Articles 12-23, including the right to be forgotten. For any opt-out requests or other inquiries related to privacy, please visit our privacy center at \u003ca href=\"/privacy-center\"\u003e/about-zoominfo/privacy-center\u003c/a\u003e or email \u003ca href=\"mailto:remove@zoominfo.com\"\u003eprivacy@zoominfo.com\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003ePurposes of processing and legal basis for processing:\u003c/b\u003e As explained above, we process personal information in various ways depending upon data subjects’ use of our Sites. We process personal information on the following legal bases:\u003c/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e1. consent;\u003cbr /\u003e\n2. as necessary to perform our agreement to provide Services or other applicable agreements;\u003cbr /\u003e\n3. as necessary for compliance with a legal obligation to which we are subject; or\u003cbr /\u003e\n4. as necessary for the legitimate interests of ZoomInfo and ZoomInfo’s customers and partners to engage in direct marketing, sales, and recruiting activities, and ZoomInfo’s legitimate interests in organizing and making available Professional and Business Profiles, given the limited impact that use of this Business Information and similar information presents to an individual’s private life\u003c/p\u003e\n\u003cp\u003eZoomInfo has put in place safeguards to protect personal privacy and individual choice, including disclosures of its data processing activities, the use of consent or opt-outs wherever possible, and the implementation of a Privacy Center: \u003ca href=\"/privacy-center\"\u003e/about-zoominfo/privacy-center\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eRight to lodge a complaint:\u003c/b\u003e Users who reside in the EEA, the UK, or Switzerland have the right to lodge a complaint about our data collection and processing actions with the supervisory authority concerned. Contact details for data protection authorities are available \u003ca href=\"https://edpb.europa.eu/about-edpb/about-edpb/members_en\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eTransfers:\u003c/b\u003e Personal information we collect may be transferred to, and stored and processed in, the United States or any other country in which we or our affiliates or subcontractors maintain facilities. Per the applicable requirements of the GDPR, we will ensure that transfers of personal information to a third country or an international organization are subject to appropriate safeguards as described in Article 46 of the GDPR, such as the UK or EU Standard Contractual Clauses, as applicable.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eIndividual Rights:\u003c/b\u003e Residents of the EEA, the UK, or Switzerland are entitled to the following rights under the GDPR. \u003cb\u003ePlease note\u003c/b\u003e: For purposes of identity verification, we may require individuals to provide us with personal information prior to accessing any records containing information about them.\u003c/p\u003e\n\u003cul\u003e\n\u003cli aria-level=\"1\"\u003e\u003cb\u003eThe right to access, correction, and restriction of processing\u003c/b\u003e. Individuals have the right to request access to, and a copy of, their personal information at no charge, as well as certain information about our processing activities with respect to their data. Individuals have the right to request correction or completion of their personal information if it is inaccurate or incomplete. Individuals have the right to restrict our processing if they contest the accuracy of the data we hold about them, for as long as it takes to verify its accuracy.\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003e\u003cb\u003eThe right to data portability\u003c/b\u003e. Individuals have the right to ask for a copy of their data in a machine-readable format. Individuals can also request that we transmit their data to another entity where technically feasible.\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003e\u003cb\u003eThe right to request data erasure\u003c/b\u003e. Individuals have the right to have their data erased from our Site if the data is no longer necessary for the purpose for which it was collected, they withdraw consent and no other legal basis for processing exists, or their fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.\u003c/li\u003e\n\u003cli aria-level=\"1\"\u003e\u003cb\u003eThe right to object to our processing\u003c/b\u003e. Individuals have the right to object to our processing if we are processing data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using data for direct marketing (including profiling); or processing data for purposes of scientific or historical research and statistics.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cb\u003eWhen ZoomInfo is a Controller\u003c/b\u003e. ZoomInfo acts as a data controller when we collect and use information about data subjects who are visitors to our Site, as well as when we collect and use information about data subjects for purposes of creating and maintaining our Professional Profiles and providing the Services. ZoomInfo’s Data Protection Officer can be contacted by email at \u003ca href=\"mailto:privacy@zoominfo.com\"\u003eprivacy@zoominfo.com\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cb\u003eWhen ZoomInfo is a Processor\u003c/b\u003e. When our customers use our Services, they are acting as the data controller and are responsible for ensuring that personal information collected about data subjects is being processed lawfully. In those circumstances, we are acting as the data processor, and receive personal information as agents of our customers merely for processing as instructed by our customers. Our customers are solely responsible for determining whether and how they wish to use our Services, and for ensuring that all third-party individuals who visitor use a website, application, or service on which a customer uses our Services have been provided with adequate notice regarding the processing of their personal information, have given informed consent where such consent is necessary or advised, and that all legal requirements applicable to the collection, use, or other processing of personal information through our Services have been met by such customers. Our customers are also responsible for handling data subject rights requests under applicable law, by their users and other individuals whose data they process through the Services. ZoomInfo’s obligations with respect to personal information for which we are solely a data processor are defined in our agreements with our customers and are not covered by this Policy. In certain circumstances, ZoomInfo may act as an independent controller of personal information in connection with its provision of the Services to customers, such as when customers agree to contribute data to our database.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"B. Data Privacy Frameworks","id":null,"content":"\u003cp\u003eWhile ZoomInfo primarily relies on Standard Contractual Clauses as the appropriate safeguard where necessary to ensure the lawful transfer of personal data, ZoomInfo complies with the EU-US Data Privacy Framework (including the UK Extension) and Swiss-U.S. Data Privacy Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU, UK, and Switzerland to the United States. ZoomInfo has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles. If there is any conflict between the terms in this Policy and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. For purposes of this certification, covered entities include Zoom Information, Inc., DiscoverOrg, LLC, and Datanyze, Inc. To learn more about the Data Privacy Framework program and any rights to binding arbitration before a Data Privacy Framework Panel, please visit \u003ca href=\"https://www.dataprivacyframework.gov\"\u003ehttps://www.dataprivacyframework.gov\u003c/a\u003e. To access the Data Privacy Framework List, visit \u003ca href=\"https://www.dataprivacyframework.gov/s/participant-search\"\u003ehttps://www.dataprivacyframework.gov/s/participant-search\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eFor information received under the Data Privacy Frameworks, ZoomInfo will require third parties to whom we disclose personal information to safeguard that personal information consistent with this Policy by contract, obligating those third parties to provide at least the same level of protection as is required by the Data Privacy Framework Principles. EU, UK, and Swiss citizens may choose to opt out of such disclosures. ZoomInfo may have liability to individuals in case of failure to comply with the law or this Policy in handling onward transfer of such individuals’ information to third parties.\u003c/p\u003e\n\u003cp\u003eIn compliance with the Data Privacy Framework Principles, ZoomInfo commits to resolve complaints about privacy and its collection or use of your personal information. European Union, United Kingdom, or Swiss individuals with inquiries or complaints regarding this Policy should first contact ZoomInfo at \u003ca href=\"mailto:privacy@zoominfo.com\"\u003eprivacy@zoominfo.com\u003c/a\u003e. European Union, United Kingdom, and Swiss individuals have the right to access their personal information.\u003c/p\u003e\n\u003cp\u003eUnder some conditions, you may have the right to invoke binding arbitration. ZoomInfo has committed to refer unresolved privacy complaints under the Data Privacy Framework Principles to JAMS (Judicial Arbitration \u0026amp; Mediation Services), an independent alternative dispute resolution provider located in the United States and recognized for this purpose by the US Department of Commerce. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit \u003ca href=\"https://www.jamsadr.com/DPF-Dispute-Resolution\" target=\"_blank\" rel=\"noopener\"\u003ehttps://www.jamsadr.com/DPF-Dispute-Resolution\u003c/a\u003e for more information, and to file a complaint.\u003c/p\u003e\n\u003cp\u003eThe Federal Trade Commission has enforcement authority regarding ZoomInfo’s compliance with the Data Privacy Framework Principles.\u003c/p\u003e\n"}},{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList","accordionItem":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion_accordionList_AccordionItem","title":"C. Our Article 27 Representative","id":null,"content":"\u003cp\u003eVeraSafe has been appointed as ZoomInfo\u0026#8217;s representative in the EU for data protection matters, pursuant to Article 27 of the GDPR. For individuals who are in the European Economic Area, VeraSafe can be contacted in addition to our DPO only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this \u003ca href=\"https://verasafe.com/public-resources/contact-data-protection-representative\" target=\"_blank\" rel=\"noopener\"\u003econtact form\u003c/a\u003e or via telephone at: +420 228 881 031.\u003c/p\u003e\n\u003cp\u003eAlternatively, VeraSafe can be contacted at:\u003c/p\u003e\n\u003cp\u003eVeraSafe Ireland Ltd. Unit 3D North Point House\u003cbr /\u003e\nNorth Point Business Park\u003cbr /\u003e\nNew Mallow Road\u003cbr /\u003e\nCork T23AT2P\u003cbr /\u003e\nIreland\u003c/p\u003e\n"}}]}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"XII. California Privacy Rights","text":"\u003cp\u003eCalifornia law permits California residents to request certain information regarding the disclosure of their personal information by us to third parties for the third parties’ direct marketing purposes. To make such a request, please send the request, by mail or email, to the address at the end of this Policy under the “Contact Us” section.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"XIII. Do Not Track Signals","text":"\u003cp\u003eBrowsers or devices may include ‘Do Not Track’ functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this Policy, whether or not a Do Not Track signal is received.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"XIV. Children’s Privacy","text":"\u003cp\u003eOur Site is not directed to or intended for individuals under the age of 16. We do not knowingly collect or use any personal information from users of our Site who are under the age of 16. No personal information should be submitted to our Site by individuals who are under 16 years of age. If we learn that we have collected information from someone who is under 16, we will take steps to delete the personal information as soon as possible. Individuals who believe we may have collected personal information from someone under 16 should contact us at \u003ca href=\"mailto:privacy@zoominfo.com\"\u003eprivacy@zoominfo.com\u003c/a\u003e.\u003c/p\u003e\n","textBelowInlineAccordion":null,"links":null,"inlineAccordion":{"__typename":"Legal_Legalpost_FaqListing_faqs_InlineAccordion","accordionList":null}},{"__typename":"Legal_Legalpost_FaqListing_faqs","title":"XV. Changes to this Policy","text":"\u003cp\u003eZoomInfo reserves the right to modify this Policy from time to time, so please review it regularly. If we make material changes to this Policy, we will notify individuals here, by email, and/or by means of a notice on our homepage prior to the changes becoming effective. 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