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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 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Choose the ideal call center software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Call Center<div class="menu-item-description">Built-in call center software</div></a></li> <li id="menu-item-164181" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-164181"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. 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Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Use For</a> <ul class="sub-menu"> <li id="menu-item-164184" class="icn-menu-business-solutions menu-item menu-item-type-custom menu-item-object-custom menu-item-164184"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="/business/" title="LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent." hreflang="en-US" onover-preload="1">Business Solutions<div class="menu-item-description">Different businesses, different solutions</div></a></li> <li id="menu-item-164185" class="icn-shop menu-item menu-item-type-custom menu-item-object-custom menu-item-164185"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="/industry/" title="Discover how LiveAgent elevates customer support across industries, from healthcare to automotive. Benefit from no setup fees and 24/7 customer service. Boost advocacy, cut response times, and decrease ticket volumes with our omnichannel help desk software. Trusted by Forbes, Airbus, and Nascar. Start your free trial today and tailor LiveAgent to your niche!" hreflang="en-US" onover-preload="1">Industry Solutions<div class="menu-item-description">Adapt LiveAgent for your industry</div></a></li> <li id="menu-item-713804" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-713804"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.com/use-case-scenarios/" title="L&L Europe, Huawei, Hostinger, and other companies offer various online services, from gaming to web hosting and ecommerce solutions. LiveAgent provides support for customer satisfaction and business growth." hreflang="en-US" onover-preload="1">Use Cases<div class="menu-item-description">One product, multiple use case scenarios</div></a></li> </ul> </li> <li id="menu-item-164187" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164187"><a href="#" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Integrations</a> <ul class="sub-menu"> <li id="menu-item-874229" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-874229"><a href="/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">Whatsapp<span class="badge__new">new</span></a></li> <li id="menu-item-164188" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-164188"><a href="/integrations/wordpress/" title="Get your customer support to the next level on your Wordpress sites. Wordpress integration for LiveAgent allows you to place a chat button on your websites." hreflang="en-US" onover-preload="1">WordPress</a></li> <li id="menu-item-164189" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-164189"><a href="/integrations/prestashop/" title="Discover how to enhance your Prestashop eCommerce store with LiveAgent's seamless integration. Enjoy benefits like instant communication through live chat, efficient order tracking, and a comprehensive dashboard—all aimed at boosting customer satisfaction. Start your free trial today and join over 250,000 online stores leveraging Prestashop's open-source solutions." hreflang="en-US" onover-preload="1">Prestashop</a></li> <li id="menu-item-164190" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-164190"><a href="/integrations/magento/" title="Integrate Magento 2 into LiveAgent and increase your workflow. Tickets will keep track of customer orders and you can use a single platform." hreflang="en-US" onover-preload="1">Magento</a></li> <li id="menu-item-164191" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-164191"><a href="/integrations/shopify/" title="Discover seamless Shopify integration with LiveAgent to enhance your eCommerce store's customer support. Effortlessly set up live chat and phone support to boost customer engagement and satisfaction. Enjoy easy navigation, save time and money, and transform leads into loyal customers. Explore both native and Zapier integration options. Start your free trial today!" hreflang="en-US" onover-preload="1">Shopify</a></li> <li id="menu-item-164192" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-164192"><a href="/integrations/mailchimp/" title="A ticketing software can do much more with Mailchimp integration for LiveAgent. Mailchimp integration allows you to manage contacts from your help desk." hreflang="en-US" onover-preload="1">Mailchimp</a></li> <li id="menu-item-164193" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-164193"><a href="/integrations/pipedrive/" title="Discover how to enhance your sales process with the PipeDrive integration for LiveAgent. Effortlessly manage leads, track communications, and automate workflows to boost your sales team's performance. Seamlessly register and view deals within your LiveAgent dashboard and streamline your workflow with ease. Explore native and Zapier integration options to suit your needs and start optimizing your sales strategy today!" hreflang="en-US" onover-preload="1">Pipedrive</a></li> <li id="menu-item-164194" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-164194"><a href="/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1">Slack</a></li> <li id="menu-item-164195" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-164195"><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">More Integrations</a></li> </ul> </li> <li id="menu-item-933123" class="show-only-mobile icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-933123"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">Integrations</a></li> </ul> </li> <li id="menu-item-164196" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164196"><a href="#" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Resources</a> <ul class="sub-menu"> <li id="menu-item-164197" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164197"><a href="#" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Learn</a> <ul class="sub-menu"> <li id="menu-item-164198" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-164198"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1">Academy<div class="menu-item-description">Become a customer service expert</div></a></li> <li id="menu-item-164199" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-164199"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="/templates/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="en-US" onover-preload="1">Templates<div class="menu-item-description">Customizable templates for every occasion</div></a></li> <li id="menu-item-621841" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-621841"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="/checklists/" title="Explore LiveAgent's detailed checklists to streamline workflows and boost efficiency across call centers, customer service, HR, and marketing." hreflang="en-US" onover-preload="1">Checklists<div class="menu-item-description">How to handle your process</div></a></li> </ul> </li> <li id="menu-item-164201" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164201"><a href="#" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164202" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-164202"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="/blog/" title="Learn with LiveAgent. 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Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="en-US" onover-preload="1">Directory<div class="menu-item-description">Comprehensive help desk contact list</div></a></li> </ul> </li> <li id="menu-item-164206" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164206"><a href="#" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">sub</a> <ul class="sub-menu"> <li id="menu-item-164205" class="icn-menu-typing-test menu-item menu-item-type-custom menu-item-object-custom menu-item-164205"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="/typing-test/">Typing Test<div class="menu-item-description">Improve your typing speed</div></a></li> <li id="menu-item-764128" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-764128"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="/reviews/" title="Find the best software for customer service with comprehensive reviews and feature tests. LiveAgent offers a variety of communication channels for your business. Accept our cookies and schedule a demo to learn more." hreflang="en-US" onover-preload="1">Reviews<div class="menu-item-description">Take a look at software feature reviews</div></a></li> <li id="menu-item-164242" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-164242"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a target="_blank" rel="noopener" href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Support Portal<div class="menu-item-description">How-to articles and guides</div></a></li> </ul> </li> <li id="menu-item-164207" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-164207"><a href="#" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Company</a> <ul class="sub-menu"> <li id="menu-item-164208" class="icn-heart menu-item menu-item-type-custom menu-item-object-custom menu-item-164208"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="/about/about-liveagent/" title="Every successful company started somewhere. Check out our history and learn more about our company’s mission, vision, and values." hreflang="en-US" onover-preload="1">About Us<div class="menu-item-description">Discover the team behind the product</div></a></li> <li id="menu-item-164209" class="icn-trophy menu-item menu-item-type-custom menu-item-object-custom menu-item-164209"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. Join satisfied clients and enhance your support with our free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">Awards<div class="menu-item-description">Our awards & accomplishments</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-164243" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164243"><a href="/features/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="en-US" onover-preload="1">Features</a></li> <li id="menu-item-164244" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-164244"><a href="/pricing/" title="LiveAgent plans start at $15/agent/mo and include email ticketing, live chat feature, knowledge base, and more. The full package is available at $69/agent/mo." hreflang="en-US" onover-preload="1">Pricing</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Demo</span> </a> <a href="/trial/" class="Button Button--full" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Free Trial</span> </a> <a href="/login/" class="Button Button--login" title="Log in to your LiveAgent account to access top-notch customer service solutions, including help desk, live chat, and call center software. Don't have an account? Start your free trial today—no credit card required. Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/" title="Опростете клиентското обслужване с LiveAgent – вашият всичко-в-едно help desk софтуер. Без такси за включване, 24/7 поддръжка и без нужда от кредитна карта. Изпробвайте безплатен тестов период и свържете се с клиентите си във всички канали чрез над 130 функции и 200 интеграции. Повишете приходите си с лайв чат и подобрете клиентското обслужване с телефонна централа и система за запитвания. Започнете сега!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/" title="Skvělé služby zákazníkům začínají lepším helpdesk softwarem. Seznamte se s výhodami LiveAgent a začněte s ním pracovat během 5 minut." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/blog/freshdesk-alternative/" title="Opgrader din kundeservice med 15 af de bedste Freshdesk-alternativer! Forvandle dine supportprocesser og få kundetilfredsheden til at ryge i vejret i dag." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/" title="Hervorragender Kundenservice beginnt mit besserer Helpdesk-Software. Sehen Sie sich die Vorteile von LiveAgent an und beginnen Sie in 5 Minuten damit." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/blogi/freshdeski-alternatiiv/" title="Täiendage oma klienditeenindust 15 parima Freshdeski alternatiiviga! Muutke oma klienditoe protsesse ja kasvatage oma kliendirahulolu juba täna." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/blog/alternativa-a-freshdesk/" title="¡Mejore su servicio de atención al cliente con las 15 mejores alternativas de Freshdesk! Transforme sus procesos de soporte y dispare la satisfacción del cliente hoy." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/" title="Un bon service client passe d'abord par un meilleur logiciel de service d'assistance. Découvrez les avantages de LiveAgent et commencez à l'utiliser en 5 minutes." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/" title="Η εξαιρετική εξυπηρέτηση πελατών ξεκινά με καλύτερο λογισμικό Κέντρου Εξυπηρέτησης. Δείτε τα οφέλη του LiveAgent και ξεκινήστε με αυτό σε 5 λεπτά." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/" title="Odlična korisnička usluga počinje s boljim help desk softverom. Pogledajte prednosti LiveAgent-a i započnite s upotrebom za 5 minuta." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/blog/freshdesk-alternative/" title="Migliora il tuo servizio clienti con le 15 migliori alternative a Freshdesk! Trasforma i processi di assistenza e aumenta la soddisfazione dei clienti." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/blog/freshdesk-alternativa/" title="Uzlabojiet savu klientu apkalpošanu, izmantojot 15 labākās Freshdesk alternatīvas! Pārveidojiet savus atbalsta procesus un paceliet klientu apmierinātību nebijušos augstumos jau šodien." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/" title="Puikus klientų aptarnavimas prasideda nuo pažangesnės aptarnavimo komandos programinės įrangos. Susipažinkite su LiveAgent privalumais ir pradėkite ja naudotis vos po keleto minučių." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/" title="Fedezze fel a LiveAgent egyszerű ügyfélszolgálati szoftvert, amely 24/7 támogatást nyújt, integrálja a kedvenc eszközeit, és élő csevegéssel akár 48%-kal növeli a bevételt. Kezdje ingyen, kötelezettségek nélkül, és emelje új szintre az ügyfélszolgálatát!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/" title="Geweldige klantenservice begint met betere helpdesksoftware. Bekijk de voordelen van LiveAgent en ga er binnen 5 minuten mee aan de slag." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/" title="Świetna obsługa klienta zaczyna się od lepszego oprogramowania wsparcia klienta. Poznaj korzyści płynące z korzystania z LiveAgent i zacznij używać go w 5 minut." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/" title="Un serviciu clienți excelent începe cu un software de asistență mai bun. Vedeți beneficiile LiveAgent și începeți să îl utilizați în 5 minute." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/" title="Отличное обслуживание клиентов начинается с лучшего программного обеспечения для службы поддержки. Узнайте преимущества LiveAgent и начните использовать его всего за 5 минут." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/" title="Odlična storitev za stranke se začne z boljšo programsko opremo službe za pomoč uporabnikom. Oglejte si prednosti LiveAgent in začnite v 5 minutah." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/" title="出色的客户服务始于更好的帮助台软件。了解LiveAgent的好处，并在5分钟内开始使用它。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/" title="Discover LiveAgent, the all-in-one help desk software that enhances customer service with 24/7 support and no setup fees. Easily manage tickets across multiple channels, boost revenue with fast live chat, and improve issue resolution through advanced call center features. Start a free trial without the need for a credit card and experience seamless customer communication today!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/" title="Dịch vụ khách hàng tuyệt vời nhờ có Phần mềm Help Desk hiệu quả hơn. Mời bạn xem qua các lợi ích của LiveAgent và làm quen sử dụng chỉ trong 5 phút." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/" title="خدمة العملاء الرائعة تبدأ بتطبيق مكتب مساعدة أفضل. شاهد فوائد LiveAgent وابدأ في خلال 5 دقائق." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/" title="Um ótimo atendimento ao cliente começa com um melhor software de help desk. Veja os benefícios do LiveAgent e comece a usá-lo em 5 minutos." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copied!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/BlogPosting"> <meta itemprop="url" content="https://www.liveagent.com/blog/freshdesk-alternative/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.com/blog/alternatives/" href="https://www.liveagent.com/blog/alternatives/" title="Discover top alternatives to popular software like Aircall, Spiceworks, Jira, and more on LiveAgent's blog. Explore comprehensive comparisons to find the perfect solution for your business needs. Visit now for expert insights and elevate your customer service experience!" hreflang="en-US" onover-preload="1"><span itemprop="name">Alternatives</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">The 15 best Freshdesk alternatives</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-the-15-best-freshdesk-alternatives">The 15 best Freshdesk alternatives</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Explore the top 15 Freshdesk alternatives, including LiveAgent, Zoho Desk, and Salesforce Service Cloud, to enhance customer service with better pricing, features, and customization. Discover solutions that suit your unique business needs.</p></div>   <div class="compact-header__date"> <span itemprop="datePublished" content="2024-03-06 1:26 pm +02:00"> Published on March 6, 2024 </span> by <a href="https://www.liveagent.com/author/vzeman/" title="Author - Vzeman" hreflang="en-US" onover-preload="1">Viktor Zeman</a>. <span itemprop="dateModified" content="October 24, 2024 1:26 pm +02:00"> Last modified on October 24, 2024 at 1:26 pm. </span> </div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.com/blog/alternatives/" title="Alternatives" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Alternatives </a> </li> <li> <a href="https://www.liveagent.com/blog/" title="Blog" hreflang="en-US" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Blog </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <link rel="stylesheet" id="components/UrlslabTOC" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/UrlslabTOC.min.css?ver=1.25.53"> <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-why-consider-alternatives-to-freshdesk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Why consider alternatives to Freshdesk?</span></a><a href="#h-a-quick-comparison-chart-of-the-top-5-freshdesk-alternatives" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">A quick comparison chart of the top 5 Freshdesk alternatives</span></a><a href="#h-15-best-freshdesk-alternatives-and-competitors" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">15 best Freshdesk alternatives and competitors</span></a><a href="#h-choose-the-best-alternative-to-freshdesk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Choose the best alternative to Freshdesk</span></a><a href="#h-1-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">1. LiveAgent</span></a><a href="#h-2-zoho-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">2. Zoho Desk</span></a><a href="#h-3-salesforce-service-cloud" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">3. Salesforce Service Cloud</span></a><a href="#h-4-proprofs-help-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">4. ProProfs Help Desk</span></a><a href="#h-5-intercom" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">5. Intercom</span></a><a href="#h-6-hubspot-service-hub" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">6. HubSpot Service Hub</span></a><a href="#h-7-happyfox" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">7. HappyFox</span></a><a href="#h-8-zammad" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">8. Zammad</span></a><a href="#h-9-zendesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">9. Zendesk</span></a><a href="#h-10-help-scout" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">10. Help Scout</span></a><a href="#h-11-kayako" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">11. Kayako</span></a><a href="#h-12-front" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">12. Front</span></a><a href="#h-13-gorgias" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">13. Gorgias</span></a><a href="#h-14-jira-service-management" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">14. Jira Service Management</span></a><a href="#h-15-teamsupport" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">15. TeamSupport</span></a><a href="#h-how-can-freshdesk-alternatives-help-improve-team-collaboration-and-productivity-in-customer-service" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How can Freshdesk alternatives help improve team collaboration and productivity in customer service?</span></a><a href="#h-how-do-freshdesk-alternatives-perform-in-terms-of-customer-support-and-resource-availability" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How do Freshdesk alternatives perform in terms of customer support and resource availability?</span></a><a href="#h-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">LiveAgent</span></a><a href="#h-zoho-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Zoho Desk</span></a><a href="#h-salesforce-service-cloud" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Salesforce Service Cloud</span></a><a href="#h-front" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Front</span></a><a href="#h-intercom" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Intercom</span></a><a href="#h-conclusion" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Conclusion</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2023/02/freshdesk-tickets-overview-707x335.png"> <picture><source srcset="https://www.liveagent.com/wp/urlslab-download/e62a4c072c4b8fb47078f3b00cd20e27/freshdesk-tickets-overview-707x335.png.webp" type="image/webp"></source><img fetchpriority="high" src="https://www.liveagent.com/wp/urlslab-download/1de62fc1ec45006c1f4ed4e080a8aebb/freshdesk-tickets-overview-707x335.png" alt="The 15 best Freshdesk alternatives" class="compact-header__img" urlslab-id="28"></picture> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Try it for free</div> <div class="Signup__sidebar__subtitle">No strings attached</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Full name" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Company name" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Choose a name for your LiveAgent subdomain. 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9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="BlogPost__content Post__content"> <div class="Content" itemprop="articleBody"> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <link rel="stylesheet" id="components/UrlslabTOC" type="text/css" media="all" href="https://www.liveagent.com/app/themes/liveagent/assets/dist/components/UrlslabTOC.min.css?ver=1.25.53"> <p>In today’s business world, exceptional customer service is key. Freshdesk, a major contender in the industry, is a customer support platform used to help companies manage customer service. While Freshdesk offers many features, it may not meet every business’s needs. Let’s explore the main contenders to see which Freshdesk alternative suits you best.</p> <div class="urlslab-block urlslab-block-tableofcontents" name="TableOfContents"> <p class="urlslab-block-tableofcontents-title"> <strong>Table of Contents</strong> </p> <ul class="urlslab-block-tableofcontents-list" urlslab-skip-all> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-why-consider-alternatives-to-freshdesk" rel="nofollow" name="sectionSubject" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Why consider alternatives to Freshdesk?</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-a-quick-comparison-chart-of-the-top-5-freshdesk-alternatives" rel="nofollow" name="sectionSubject" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">A quick comparison chart of the top 5 Freshdesk alternatives</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#" rel="nofollow" name="sectionSubject" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">15 best Freshdesk alternatives and competitors</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-choose-the-best-alternative-to-freshdesk" rel="nofollow" name="sectionSubject" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Choose the best alternative to Freshdesk</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-how-can-freshdesk-alternatives-help-improve-team-collaboration-and-productivity-in-customer-service" rel="nofollow" name="sectionSubject" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">How can Freshdesk alternatives help improve team collaboration and productivity in customer service?</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-how-do-freshdesk-alternatives-perform-in-terms-of-customer-support-and-resource-availability" rel="nofollow" name="sectionSubject" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">How do Freshdesk alternatives perform in terms of customer support and resource availability?</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-conclusion" rel="nofollow" name="sectionSubject" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Conclusion</a> </li> </ul> </div> <h2 class="wp-block-heading" id="h-why-consider-alternatives-to-freshdesk">Why consider alternatives to Freshdesk?</h2> <p>While there is no denying that Freshdesk offers a robust platform with notable functionalities such as multi-channel support and an intuitive <a href="https://www.liveagent.com/customer-support-glossary/ticketing-system/" title="What is a ticketing system, and how can it benefit your business? Discover its key features and real-life examples to boost your customer support operations." hreflang="en-US" onover-preload="1">ticketing</a> system, it may not be a one-size-fits-all solution for everyone.</p> <ul class="wp-block-list"> <li><strong>Pricing structure:</strong> Some businesses might find Freshdesk’s pricing structure a bit limiting, especially for startups or small businesses with tight budgets. This could hamper accessibility to necessary tools for those businesses that are most in need of affordability.</li> <li><strong>Limited features and customization options:</strong> Additionally, despite its rich feature suite, there may be some specific features or customizations that Freshdesk doesn’t offer. The lack of customizability and specific advanced features could potentially restrict a business’s ability to streamline workflows to meet their specific <a href="https://www.liveagent.com/blog/customer-service-goals/" title="Discover the importance of customer service goals for your business' success, and explore real examples of effective implementation strategies." hreflang="en-US" onover-preload="1">customer service goals</a>.</li> <li><strong>Steep learning curve:</strong> Internally, the learning curve may also be seen as challenging, making it difficult for teams and agents to adopt it. Time is of the essence, especially in the customer service world that appreciates quick service, so finding an alternative that can be easily integrated in no time is crucial.</li> <li><strong>Lack of advanced reporting and analytics:</strong> Companies looking for advanced reporting and analytics may find Freshdesk’s reporting features relatively basic. The platform may not provide the depth of insights or customizable reporting options required for businesses that heavily rely on data-driven decision-making and performance tracking.</li> </ul> <p>Regardless, the benefits of Freshdesk, including useful automation tools and reliable template features, are attractive. They have certainly established a strong foundation in the realm of customer support software. But at the end of the day, every business is unique with distinctive requirements that may need an alternative solution.</p> <h2 class="wp-block-heading" id="h-a-quick-comparison-chart-of-the-top-5-freshdesk-alternatives">A quick comparison chart of the top 5 Freshdesk alternatives</h2> <figure class="wp-block-table"><table><thead><tr><th class="has-text-align-left" data-align="left">Platform</th><th class="has-text-align-left" data-align="left">Capterra rating</th><th>Integrations</th><th class="has-text-align-left" data-align="left">Free version</th><th class="has-text-align-left" data-align="left">Free trial</th><th class="has-text-align-left" data-align="left">Price range</th></tr></thead><tbody><tr></tr><tr><td class="has-text-align-left" data-align="left"><strong>LiveAgent</strong></td><td class="has-text-align-left" data-align="left"><a href="https://www.capterra.com/p/102188/LiveAgent/reviews/" rel="nofollow" title="P - 102188 - LiveAgent - Reviews">4.7</a></td><td>220+</td><td class="has-text-align-left" data-align="left">✅<font color="#34E120">Yes</font></td><td class="has-text-align-left" data-align="left">✅<font color="#34E120">Yes</font></td><td class="has-text-align-left" data-align="left">$15 agent/m</td></tr><tr><td class="has-text-align-left" data-align="left"><strong>Zoho Desk</strong></td><td class="has-text-align-left" data-align="left"><a href="https://www.capterra.com/p/169505/Zoho-Desk/reviews/" rel="nofollow" title="P - 169505 - Zoho Desk - Reviews">4.4</a></td><td>650+</td><td class="has-text-align-left" data-align="left">✅<font color="#34E120">Yes</font></td><td class="has-text-align-left" data-align="left">✅<font color="#34E120">Yes</font></td><td class="has-text-align-left" data-align="left">$14/agent/m</td></tr><tr><td class="has-text-align-left" data-align="left"><strong>Salesforce Service Cloud</strong></td><td class="has-text-align-left" data-align="left"><a href="https://www.capterra.com/p/136189/Salesforce/reviews/" rel="nofollow" title="P - 136189 - Salesforce - Reviews">4.4</a></td><td>20+</td><td class="has-text-align-left" data-align="left">❌<font color="#E12020">No</font></td><td class="has-text-align-left" data-align="left">✅<font color="#34E120">Yes</font></td><td class="has-text-align-left" data-align="left">$25/agent/m</td></tr><tr><td class="has-text-align-left" data-align="left"><strong>ProProfs</strong></td><td class="has-text-align-left" data-align="left"><a href="https://www.capterra.com/p/200141/ProProfs-Help-Desk/reviews/" rel="nofollow" title="P - 200141 - ProProfs Help Desk - Reviews">4.9</a></td><td>1+</td><td class="has-text-align-left" data-align="left">✅<font color="#E12020"><font color="#34E120">Yes</font></font></td><td class="has-text-align-left" data-align="left">✅<font color="#34E120">Yes</font></td><td class="has-text-align-left" data-align="left">$15/agent/m</td></tr><tr><td class="has-text-align-left" data-align="left"><strong>Intercom</strong></td><td class="has-text-align-left" data-align="left"><a href="https://www.capterra.com/p/134347/Intercom/reviews/" rel="nofollow" title="P - 134347 - Intercom - Reviews">4.5</a></td><td>40+</td><td class="has-text-align-left" data-align="left">❌<font color="#E12020">No</font></td><td class="has-text-align-left" data-align="left">✅<font color="#34E120">Yes</font></td><td class="has-text-align-left" data-align="left">€74/agent/m</td></tr></tbody></table></figure> <h2 id="h-15-best-freshdesk-alternatives-and-competitors">15 best Freshdesk alternatives and competitors</h2> <ul class="wp-block-list"> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-1-liveagent" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">LiveAgent</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-2-zoho-desk" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Zoho Desk</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-3-salesforce-service-cloud/" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Salesforce Service Cloud</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-4-proprofs-help-desk" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">ProProfs Help Desk</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-5-intercom" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Intercom</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-6-hubspot-service-hub/" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">HubSpot Service Hub</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-7-happyfox" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">HappyFox</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-8-zammad/" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Zammad</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-9-zendesk" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Zendesk</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-10-help-scout/" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Help Scout</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-11-kayako/" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Kayako</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-12-front" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Front</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-13-gorgias/" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Gorgias</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-14-jira-service-management" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">Jira Service Management</a></li> <li><a href="https://www.liveagent.com/blog/freshdesk-alternative/#h-15-teamsupport/" title="Upgrade your customer service with 15 top Freshdesk alternatives! Transform your support processes and skyrocket customer satisfaction today." hreflang="en-US">TeamSupport</a></li> </ul> <h2 class="wp-block-heading" id="h-choose-the-best-alternative-to-freshdesk">Choose the best alternative to Freshdesk</h2> <p>Navigating the myriad of <a href="https://www.liveagent.com/customer-support-glossary/customer-support/" title="Learn what customer support is and why it matters. Come and explore best practices and innovative strategies to elevate your support game." hreflang="en-US" onover-preload="1">customer support</a> platforms can definitely be overwhelming, especially when looking for the best fit for your business. With that in mind, we’ve put together a comprehensive overview of the 15 best Freshdesk alternatives. This guide includes a brief overview of each alternative, focusing on key details such as:</p> <ul class="wp-block-list"> <li>Key features</li> <li>Key integrations</li> <li>Pros and cons</li> <li>Recommended for</li> <li>Pricing plans</li> <li>Expert opinions</li> </ul> <p>Whether you’re a small business, an enterprise, or somewhere in between, this guide will help you identify a customer support platform uniquely suited to meet your needs.</p> <h3 class="wp-block-heading" id="h-1-liveagent">1. <a href="https://www.liveagent.com/" title="Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers." hreflang="en-US" onover-preload="1">LiveAgent</a></h3> <p>LiveAgent is one of the <a href="/awards/" title="Discover LiveAgent's award-winning customer service software, recognized as a leader in knowledge management and live chat solutions for 2024. Join satisfied clients and enhance your support with our free trial or schedule a demo today!" hreflang="en-US" onover-preload="1">top-performing contenders on the market</a> as a robust <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer service platform</a> that offers a wide array of useful features and integrations. Its easy-to-use interface, convenient pricing, and seamless integration capabilities make it a great choice for businesses of all sizes. LiveAgent also offers reliable and quick-responding customer support, making this one of the most considered customer service solutions out there.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/598412a8802919b9eecd6520e834f263/liveagent-customer-service-homepage-1024x512.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/8bb742f8c8c790129ae035a9beb33a3e/liveagent-customer-service-homepage-300x150.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/95b238936d106b1f95f624de59cbf94f/liveagent-customer-service-homepage-768x384.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/abc8fc36f1de0bff76a90f11d18f852b/liveagent-customer-service-homepage-1536x768.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/49769ea71feb412ddb4e5d3abe8cd840/liveagent-customer-service-homepage-100x50.png.webp 100w, https://www.liveagent.com/wp/urlslab-download/5d911d7b4b1bf99de1fa918f8c925ddb/liveagent-customer-service-homepage-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/9a147c3685d41c6a93a440e24eaadeda/liveagent-customer-service-homepage-670x335.png.webp 670w, https://www.liveagent.com/wp/urlslab-download/e9c5541f88563c5c17b93522f7ddc948/liveagent-customer-service-homepage-700x350.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/bcfc8e24b1cd0aad30fcfc0b55ffc6d2/liveagent-customer-service-homepage-185x93.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/1442ac6d01c2b9370f4442087ff164e2/liveagent-customer-service-homepage-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/8a25c272f3dc603d7dc1175522995618/liveagent-customer-service-homepage-485x243.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/85b41a0e69ca17036b5873f234e55f5b/liveagent-customer-service-homepage.png.webp 1762w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/49dc858e4bf15b844cec7929f573f044/liveagent-customer-service-homepage-1024x512.png 1024w, https://www.liveagent.com/wp/urlslab-download/5e41e2e8ca6311138827326db1958360/liveagent-customer-service-homepage-300x150.png 300w, https://www.liveagent.com/wp/urlslab-download/c029bcd8ff3359c29772848afbfc1c73/liveagent-customer-service-homepage-768x384.png 768w, https://www.liveagent.com/wp/urlslab-download/075bf509bcf626435975cee50da61745/liveagent-customer-service-homepage-1536x768.png 1536w, https://www.liveagent.com/wp/urlslab-download/c294f9edf413ac80b5251238730e9c1a/liveagent-customer-service-homepage-100x50.png 100w, https://www.liveagent.com/wp/urlslab-download/4a560b010be627b1bf80098d235911c8/liveagent-customer-service-homepage-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/dabb01cddb7ae2e8b23dec9fc1d53d7c/liveagent-customer-service-homepage-670x335.png 670w, https://www.liveagent.com/wp/urlslab-download/d5d6c39374b13332e5813cc399c29c58/liveagent-customer-service-homepage-700x350.png 700w, https://www.liveagent.com/wp/urlslab-download/5d2c7d9220cf9176c4d3e1b232da617a/liveagent-customer-service-homepage-185x93.png 185w, https://www.liveagent.com/wp/urlslab-download/b6089a02ea8c43601cfa8b35307d7561/liveagent-customer-service-homepage-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/d3bef4c88e20d16d737e9dfe80342a81/liveagent-customer-service-homepage-485x243.png 485w, https://www.liveagent.com/wp/urlslab-download/9623b8a8dc8cd6f30e0d4f11b287e21b/liveagent-customer-service-homepage.png 1762w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/598412a8802919b9eecd6520e834f263/liveagent-customer-service-homepage-1024x512.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="512" alt="LiveAgent homepage - customer service ecommerce live chat software" class="wp-image-881484" data-src="https://www.liveagent.com/wp/urlslab-download/49dc858e4bf15b844cec7929f573f044/liveagent-customer-service-homepage-1024x512.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"></picture></figure> <h4 class="wp-block-heading" id="h-liveagent-features">LiveAgent features</h4> <p>LiveAgent boasts over 175+ features, including over <a href="/features/help-desk-integrations/" title="LiveAgent is a customer service software that offers many integrations to improve your work tasks. Learn more about all the possible LiveAgent Integrations." hreflang="en-US" onover-preload="1">200 app integrations</a>, that facilitate handling customer service interactions from multiple channels. Below is a list of features that are key to a successful interaction. LiveAgent offers all of Freshdesk’s key features plus more, making it an ideal Freshdesk alternative.</p> <ul class="wp-block-list"> <li>Multi-channel support</li> <li>Ticketing system</li> <li><a href="/features/live-chat-features/" title="LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service." hreflang="en-US" onover-preload="1">Real-time live chat</a></li> <li>Automated routing</li> <li>Knowledge base</li> <li><a href="/features/collaboration-tools/" title="Collaboration tools allow team members to communicate, solve problems, share and work together with more ease and efficiency." hreflang="en-US" onover-preload="1">Collaboration tools</a></li> <li>SLA management</li> <li>Customizable branding</li> <li>Self-service portal</li> <li>Workflow automation</li> <li>Customizable reports and dashboards</li> <li><a href="/features/ios/" title="Discover the power of customer service on the go with LiveAgent's native iOS app. Resolve, transfer, and respond to tickets from anywhere, integrate with hundreds of tools via API, and enjoy a seamless experience with free migration. Start your free trial today, no credit card required, and join a community of satisfied clients. Elevate your support game with LiveAgent!" hreflang="en-US" onover-preload="1">Mobile applications for iOS</a> and <a href="https://www.liveagent.com/features/android/" urlslab_href_old="/features/android" title="Provide support, keep up to date on tickets and do more with LiveAgent app for Android. You can do it, even when you're away from your help desk." hreflang="en-US" onover-preload="1">Android</a></li> </ul> <p>Here are some LiveAgent functionalities that you can’t find on Freshdesk:</p> <ul class="wp-block-list"> <li><a href="https://www.liveagent.com/features/performance-report/" urlslab_href_old="/features/performance-report" title="Monitor the performance of your help desk agents, departments, and teams with our built-in performance report feature." hreflang="en-US" onover-preload="1">Performance reporting</a></li> <li>Customer support portal</li> <li><a href="/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1">Universal inbox</a></li> <li>Call center integration</li> <li>Time tracking</li> <li>Geotargeting</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-liveagent-and-freshdesk">What are the main differences between LiveAgent and Freshdesk?</h4> <p>Now, let’s discuss some of the key differences between LiveAgent and Zendesk.</p> <ul class="wp-block-list"> <li><strong>Analytics:</strong> LiveAgent provides robust analytics and reporting features, allowing businesses to track and analyze key performance metrics particularly important for businesses that rely on data-driven insights to optimize operations.</li> <li><strong>Features:</strong> While both offer similar features, Freshdesk tends to offer more advanced functionality such as project management and team collaboration features.</li> <li><strong>Pricing:</strong> LiveAgent offers a simpler and generally more affordable pricing structure than Freshdesk, providing better value for money for some users and offering essential services to businesses on a tight budget.</li> <li><strong>Built in call center:</strong> LiveAgent includes built-in <a href="https://www.liveagent.com/blog/call-center-detailed-guide/" title="Discover the ins and outs of call centers, their benefits, common challenges, best practices, and future trends that can shape the industry." hreflang="en-US" onover-preload="1">call center</a>, enabling businesses to handle customer support inquiries through phone calls. Freshdesk offers some level of <a href="https://www.liveagent.com/telephony-software/" title="Make and receive calls through the internet with our advanced telephony software. Make international and regional calls for local prices." hreflang="en-US" onover-preload="1">telephony</a> integration but not the same level of native call center capabilities.</li> <li><strong>Customer support:</strong> Both platforms offer reliable customer support, but LiveAgent’s support is well-reputed for being particularly helpful, responsive, and fast.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Around-the-clock customer service ensures assistance anytime</li> <li>Broad feature set caters to diverse needs</li> <li>Affordable pricing plans</li> <li>User-friendly interface for easy usage</li> <li>Seamless support across various channels</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Limited customization restricts flexibility</li> <li>Some learning is needed for full utilization</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-businesses">Best for small to medium businesses</h4> <p>LiveAgent is best suited for businesses of all sizes, whether they are startups, small, or mid-size businesses, that put a high priority on customer service. It is especially beneficial for businesses that operate across multiple platforms since it integrates with social media, email, and live chat easily, offering a consolidated view of customer interaction.</p> <ul class="wp-block-list"> <li><a href="/industry/e-commerce-services/" title="Get to know how to provide the best customer support for your future consumers online. LiveAgent can show you how to do it right." hreflang="en-US" onover-preload="1">E-commerce companies</a> might find LiveAgent particularly noteworthy due to the live chat feature, which can help convert prospective customers and boost sales.</li> <li>Marketing and telecommunication companies would find LiveAgent especially useful because of the omnichannel communication capabilities and the ability to personalize the customer experience, leading to boosted conversion rates.</li> <li><a href="/industry/saas/" title="LiveAgent helps you improve your SaaS business and reduce your customer churn rate. LiveAgent packs all the channels into one solution for a great price." hreflang="en-US" onover-preload="1">SaaS companies</a> who benefit from streamlined communications would appreciate LiveAgent’s streamlined universal inbox feature, keeping customer queries organized and ultimately maintaining SLAs and customer expectations.</li> </ul> <p>With affordable plans and excellent customer support, LiveAgent is an attractive choice across <a href="/industry/" title="Discover how LiveAgent elevates customer support across industries, from healthcare to automotive. Benefit from no setup fees and 24/7 customer service. Boost advocacy, cut response times, and decrease ticket volumes with our omnichannel help desk software. Trusted by Forbes, Airbus, and Nascar. Start your free trial today and tailor LiveAgent to your niche!" hreflang="en-US" onover-preload="1">different industries</a>. In essence, any organization looking to streamline its customer service and enhance its customer interaction would greatly benefit from LiveAgent.</p> <h4 class="wp-block-heading" id="h-liveagent-pricing">LiveAgent pricing</h4> <ul class="wp-block-list"> <li><strong>Small</strong>: $15 per agent per month</li> <li><strong>Medium</strong>: $29 per agent per month</li> <li><strong>Large</strong>: $49 per agent per month</li> <li><strong>Enterprise</strong>: $69 per agent per month.</li> </ul> <p>LiveAgent offers a <a href="/trial/" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1">free 30-day trial</a> that includes all features from the Large plan.</p> <h4 class="wp-block-heading" id="h-author-s-opinion">Author’s opinion</h4> <p>LiveAgent truly stands out as one of the best Freshdesk alternatives, both in terms of its pricing structure and the exceptional customer service it provides.</p> <p>One of the significant areas where Freshdesk falls short is its lack of robust call center capabilities. Given that <a href="/customer-support-glossary/first-call-resolution/" title="Get to know more about the first call resolution. Understand in depth with explanations from professionals." hreflang="en-US" onover-preload="1">first contact resolution rates</a> in call centers range between 70-75%, this feature is pivotal for businesses looking to provide assertive customer support with minimal need for follow-ups.</p> <p>It’s important to note that this isn’t to suggest that Freshdesk is an inferior platform – indeed, it garners high ratings among its users and shares many features and integrations with LiveAgent. The issue lies not with the features that Freshdesk offers but rather with those it lacks.</p> <p>Ultimately, if your business is in the market for an all-in-one helpdesk solution that’s easy to set up, affordable, and provides robust support, LiveAgent certainly should be your first choice.</p> <p><strong>Customer review</strong></p> <p><em>“We made the switch to LiveAgent as Freshdesk was starting to ‘break’ on us; we were unable to remove certain knowledge base entries and categories. Since it wasn’t working as intended, we switched to LiveAgent.”</em></p> <p>Source: <a href="https://www.capterra.com/p/102188/LiveAgent/reviews/4809490/" rel="nofollow" title="P - 102188 - LiveAgent - Reviews - 4809490">Capterra</a></p> <h3 class="wp-block-heading" id="h-2-zoho-desk">2. <a href="https://www.zoho.com/de/desk/" rel="nofollow" urlslab_href_old="https://www.zoho.com/desk/" title="Vereinfachen Sie Ihren Kundenservice mit Zoho Desk. Steigern Sie die Produktivität und bieten Sie ein nachhaltiges Erlebnis. Kostenlos testen!" hreflang="de">Zoho Desk</a></h3> <p>Zoho Desk is a leading customer support and help desk software designed to streamline and enhance customer service operations. The platform offers features such as ticket management, automation, multichannel support, insightful analytics, and over 650 out-of-the-box integrations, making it an invaluable tool for businesses aiming to deliver <a href="https://www.liveagent.com/academy/good-customer-service/" title="Elevate your brand with good customer service. Exceed expectations, foster loyalty, and ignite positive recommendations across industries." hreflang="en-US" onover-preload="1">exceptional customer service</a>.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b0a23e286eee3bc5ad7976f99e5555c/zoho-desk-homepage-1024x557.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/92cf1edcbc67c073d3c1c5c10a454974/zoho-desk-homepage-300x163.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/51551ca4ed74ecf214e0342bc21df06b/zoho-desk-homepage-768x418.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/f52abc3037468f3368c2512d07efa568/zoho-desk-homepage-1536x835.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/7cf3da7cd83b8dd5ed3956e7e7761089/zoho-desk-homepage-92x50.png.webp 92w, https://www.liveagent.com/wp/urlslab-download/976cb98af8f2af3cf2780a3b44534328/zoho-desk-homepage-46x25.png.webp 46w, https://www.liveagent.com/wp/urlslab-download/dca34473a2f7960266e97078959e5bab/zoho-desk-homepage-616x335.png.webp 616w, https://www.liveagent.com/wp/urlslab-download/742cab9cff5245764cbd95dbc9f1412b/zoho-desk-homepage-700x381.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/5043e02df5b0299adc8cdf34671d2007/zoho-desk-homepage-185x101.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/cc4116726e148d10879f1364c61f8121/zoho-desk-homepage-110x60.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/2b8d8491a31f8b42206e28d929a164e8/zoho-desk-homepage-485x264.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/b0d26d42abab2fd75e6bd4aa82b41bd3/zoho-desk-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b2b2f995dda93c26b3a413ddb13ccdea/zoho-desk-homepage-1024x557.png 1024w, https://www.liveagent.com/wp/urlslab-download/077ac20d9cc744254a5eaf121fd3f5fd/zoho-desk-homepage-300x163.png 300w, https://www.liveagent.com/wp/urlslab-download/bc4335bdc995584d0b690f572e85f6a6/zoho-desk-homepage-768x418.png 768w, https://www.liveagent.com/wp/urlslab-download/457f41eda1924575ec54e1a80fbaae5e/zoho-desk-homepage-1536x835.png 1536w, https://www.liveagent.com/wp/urlslab-download/57b78fb3653e537ab610aedf49866620/zoho-desk-homepage-92x50.png 92w, https://www.liveagent.com/wp/urlslab-download/31596f8547f12112e4d99263c41459d8/zoho-desk-homepage-46x25.png 46w, https://www.liveagent.com/wp/urlslab-download/63d588502d01e74c0551b852f29c790f/zoho-desk-homepage-616x335.png 616w, https://www.liveagent.com/wp/urlslab-download/62cf00c0f7298b4b898d6ab3391153c9/zoho-desk-homepage-700x381.png 700w, https://www.liveagent.com/wp/urlslab-download/6d36890bc6277b9b1a2a80dade0f177e/zoho-desk-homepage-185x101.png 185w, https://www.liveagent.com/wp/urlslab-download/91c1e847d551b6d6f16f1e83271b2cbf/zoho-desk-homepage-110x60.png 110w, https://www.liveagent.com/wp/urlslab-download/68db816e1ccfe5c2972e1c11c262ef48/zoho-desk-homepage-485x264.png 485w, https://www.liveagent.com/wp/urlslab-download/b2c868bf8afbb959c068c6f0f01f605f/zoho-desk-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b0a23e286eee3bc5ad7976f99e5555c/zoho-desk-homepage-1024x557.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="557" alt="Zoho Desk ticketing system homepage" class="wp-image-806523" data-src="https://www.liveagent.com/wp/urlslab-download/b2b2f995dda93c26b3a413ddb13ccdea/zoho-desk-homepage-1024x557.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></figure> <h4 class="wp-block-heading" id="h-zoho-desk-features">Zoho Desk features</h4> <p>Let’s now examine the key features that both Zoho Desk and Freshdesk share:</p> <ul class="wp-block-list"> <li>Omnichannel support</li> <li>Ticket management</li> <li>Agent productivity tools</li> <li>Team collaboration</li> <li>Automated workflows</li> <li>Customer self-service portal</li> <li>Knowledge base</li> <li>SLA management</li> <li>AI-powered chatbot</li> <li>Personalized customer views</li> <li>Reporting and analytics</li> <li>Customizable ticket templates</li> <li>Mobile applications</li> <li>Third-party integrations</li> </ul> <p>Here are Zoho Desk features that you won’t see on Freshdesk:</p> <ul class="wp-block-list"> <li>Help desk management</li> <li>Onboarding</li> <li>SEO management</li> <li>Video support</li> <li>Rich text editor</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-zoho-desk-and-freshdesk">What are the main differences between Zoho Desk and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>IT asset management:</strong> Freshdesk offers built-in IT asset management features to track and manage IT assets directly within the support system, which is great for those that require integration between customer support and IT asset management processes. Zoho Desk doesn’t have built-in IT asset management capabilities, however, businesses can integrate Zoho Desk with other IT asset management tools or platforms.</li> <li><strong>Inbound call center:</strong> Zoho Desk includes features for managing inbound <a href="https://www.liveagent.com/academy/call-center-management/" title="Learn all about call center management: definition, effective strategies, best practices, common challenges, and more to boost efficiency and satisfaction." hreflang="en-US" onover-preload="1">call center operations</a>, allowing businesses that rely heavily on phone support to handle customer support inquiries through phone calls efficiently. While Freshdesk does technically offer <a href="https://www.liveagent.com/features/computer-telephony-integration/" title="CTI is crucial for efficient call management in businesses. Discover its benefits and functionality in computer telephony integration." hreflang="en-US" onover-preload="1">telephony integration</a>, it doesn’t offer elaborate native call center capabilities like Zoho Desk.</li> <li><strong>Sales pipeline management:</strong> Zoho Desk offers sales pipeline management features that allow businesses to track and manage their sales opportunities and deals within the support system. This gives a unified view of customer interactions and sales progression. Freshdesk focuses on customer support and doesn’t offer dedicated sales pipeline management functionalities like Zoho Desk.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-0">Pros</h4> <ul class="wp-block-list"> <li>The interface is user-friendly for easy navigation</li> <li>Support extends across multiple channels for efficient customer service</li> <li>A range of integrations provides enhanced functionality</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-0">Cons</h4> <ul class="wp-block-list"> <li>Social media integration is limited which may affect customer engagement</li> <li>Initial setup can be complex and require additional resources</li> <li>Insufficient advanced customization options limit platform personalization</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses">Best for small to medium-sized businesses</h4> <p>Zoho Desk is a great tool for small to medium businesses across a range of industries, especially e-commerce and education sectors, who utilize knowledge bases and <a href="https://www.liveagent.com/self-service-software/" title="Discover the best customer self-service software of 2024 with LiveAgent. Enhance customer satisfaction and cut costs by automating support processes, offering 24/7 assistance through ticketing, live chat, call center management, and customer portals. Compare top providers like Zoho Desk, Intercom, and Help Scout for optimal business solutions. Explore features, pricing, and benefits to revolutionize your customer support experience today." hreflang="en-US" onover-preload="1">self-service options</a>. It’s also particularly beneficial for companies that emphasize automation and collaboration in their <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer service</a> approach, such as those in retail.</p> <p>Businesses already utilizing Zoho’s product suite find the integration with Zoho Desk beneficial. While the platform has some limits in customization and social media integration, its scalability, robust feature set, and competitive pricing make it a favorable choice for businesses across different sectors looking to enhance their customer support operations.</p> <h4 class="wp-block-heading" id="h-zoho-desk-pricing">Zoho Desk pricing</h4> <p>Zoho Desk provides four distinct pricing plans to cater to a variety of needs, such as:</p> <ul class="wp-block-list"> <li><strong>Standard:</strong> $20/agent/month</li> <li><strong>Professional:</strong> $35/agent/month</li> <li><strong>Enterprise:</strong> $50/agent/month</li> </ul> <h4 class="wp-block-heading" id="h-author-s-opinion-0">Author’s opinion</h4> <p class="urlslab-skip-keywords">Zoho Desk serves as a compelling alternative to Freshdesk, offering a user-friendly interface and robust capabilities, including ticket management, automation, and multichannel support. With over 650 out-of-the-box integrations, Zoho Desk ensures seamless connectivity with other tools and systems, making it a suitable choice for businesses looking to consolidate and optimize their customer support processes.</p> <p>Additionally, the inclusion of sales pipeline management sets it apart from Freshdesk, allowing organizations to efficiently track customer interactions and sales progression within the same platform.</p> <p>While Zoho Desk may have a more complex initial setup and limited <a href="https://www.liveagent.com/features/social-media-help-desk/" title="Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions." hreflang="en-US" onover-preload="1">social media integration</a> compared to Freshdesk, its competitive pricing tiers and extensive feature set make it a compelling choice for small to medium-sized businesses seeking an excellent Freshdesk alternative.</p> <p>If you’ve already tried Zoho Desk and found it wasn’t your cup of tea, we have a complete <a href="/zoho-desk-alternative/" title="Looking for a Zoho Desk alternative? LiveAgent might be the right solution for you. Discover over 179 help desk features and the fastest chat widget." hreflang="en-US" onover-preload="1">Zoho Desk alternative</a> software guide. Check it out to see how Zoho Desk fares against competitors such as LiveAgent, and many more.</p> <h3 class="wp-block-heading" id="h-3-salesforce-service-cloud">3. <a href="https://www.salesforce.com/service/?bc=HA" rel="nofollow" urlslab_href_old="https://www.salesforce.com/products/service/" title="Of course! Please provide the content of the webpage you would like me to summarize into a meta description." hreflang="en">Salesforce Service Cloud</a></h3> <p>Salesforce Service Cloud is a powerful customer service and support platform that enables organizations to deliver personalized and efficient <a href="https://www.liveagent.com/customer-experience-software/" urlslab_href_old="https://www.liveagent.com/customer-support-glossary/customer-service-experience/" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US" onover-preload="1">customer experiences</a>. Its extensive set of features include omnichannel support, AI-driven automation, in-depth analytics, and over 125 available integrations, making it a comprehensive solution for businesses seeking to excel in customer service.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/317fe39852ed0bac22b93ba4d2e8c7e5/salesforce-service-cloud-homepage-1024x564.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/dc69527f3f047497fdc0ba6e39ba15ff/salesforce-service-cloud-homepage-300x165.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/b4ca68be56051defbfb4be2b8b6802d7/salesforce-service-cloud-homepage-768x423.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/43e0b6ca87c36868327886ca4cb92d71/salesforce-service-cloud-homepage-1536x847.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/d77f09fd93a30025e25c212dd31a655a/salesforce-service-cloud-homepage-91x50.png.webp 91w, https://www.liveagent.com/wp/urlslab-download/4a78be7456bfe7cef135c59f30950fe1/salesforce-service-cloud-homepage-45x25.png.webp 45w, https://www.liveagent.com/wp/urlslab-download/35238ffd4aa5371afef1b60106f9e966/salesforce-service-cloud-homepage-608x335.png.webp 608w, https://www.liveagent.com/wp/urlslab-download/8f844aff76030fa366fb35539bbaa2e8/salesforce-service-cloud-homepage-700x386.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/883cc39f487e57b961396480daaa73aa/salesforce-service-cloud-homepage-185x102.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/413d322d6c0480a8792a66f48fdcaa59/salesforce-service-cloud-homepage-110x61.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/a8f6569156aeda10ccb5dc949119436b/salesforce-service-cloud-homepage-485x267.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/9f546583fd8476833454267fad9c4faa/salesforce-service-cloud-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0e28853f77237ebc4a818b3e443b71d1/salesforce-service-cloud-homepage-1024x564.png 1024w, https://www.liveagent.com/wp/urlslab-download/f3a91b5df766235f09efdde0839321de/salesforce-service-cloud-homepage-300x165.png 300w, https://www.liveagent.com/wp/urlslab-download/65a545f51f4c4df832ad9244d561872a/salesforce-service-cloud-homepage-768x423.png 768w, https://www.liveagent.com/wp/urlslab-download/04000e9372314a336e83306d7cf31927/salesforce-service-cloud-homepage-1536x847.png 1536w, https://www.liveagent.com/wp/urlslab-download/9aefba0bbc7ddda560ed4171fba1ad7c/salesforce-service-cloud-homepage-91x50.png 91w, https://www.liveagent.com/wp/urlslab-download/1aae54ba8cccae0ffcd629de588dd250/salesforce-service-cloud-homepage-45x25.png 45w, https://www.liveagent.com/wp/urlslab-download/5a1451c380f91d89228df7f2b5f59db3/salesforce-service-cloud-homepage-608x335.png 608w, https://www.liveagent.com/wp/urlslab-download/116c3843c9f08433551de173295d183f/salesforce-service-cloud-homepage-700x386.png 700w, https://www.liveagent.com/wp/urlslab-download/d0b1df69eceef8b8a34759f5c09316c2/salesforce-service-cloud-homepage-185x102.png 185w, https://www.liveagent.com/wp/urlslab-download/3852a0b71789d181da572976cf98ee95/salesforce-service-cloud-homepage-110x61.png 110w, https://www.liveagent.com/wp/urlslab-download/f72ddc6443af8e848f2f6e96943a32aa/salesforce-service-cloud-homepage-485x267.png 485w, https://www.liveagent.com/wp/urlslab-download/03276a7d70fd3e7c047ccb8dbd625b60/salesforce-service-cloud-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/317fe39852ed0bac22b93ba4d2e8c7e5/salesforce-service-cloud-homepage-1024x564.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="564" alt="Salesforce Service Cloud homepage" class="wp-image-863572" data-src="https://www.liveagent.com/wp/urlslab-download/0e28853f77237ebc4a818b3e443b71d1/salesforce-service-cloud-homepage-1024x564.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></figure> <h4 class="wp-block-heading" id="h-salesforce-service-cloud-features">Salesforce Service Cloud features</h4> <p>Let’s delve into the key features shared by both Salesforce Service Cloud and Freshdesk:</p> <ul class="wp-block-list"> <li>Omnichannel support</li> <li>Case tracking and management</li> <li>AI-driven automation</li> <li>Personalized customer interactions</li> <li>Live chat and messaging</li> <li>Knowledge base</li> <li>Workflow and approvals</li> <li>SLA management</li> <li>Service analytics</li> <li>Performance reports and dashboards</li> <li>Collaboration tools</li> <li>Telephony integration</li> </ul> <p>And for the features you can’t find on Freshdesk:</p> <ul class="wp-block-list"> <li>Canned responses</li> <li>Geotargeting</li> <li>Client portal</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-salesforce-service-cloud-and-freshdesk">What are the main differences between Salesforce Service Cloud and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Predictive analysis:</strong> Salesforce Service Cloud offers built-in predictive analytics capabilities that let businesses leverage data-driven insights to anticipate customer needs and forecast support demands. This is useful for those who need to utilize advanced analytics to proactively address customer issues and optimize resource allocation. On the other hand, Freshdesk may require integration with external predictive analysis solutions.</li> <li><strong>Gamification:</strong> Freshdesk offers gamification capabilities, allowing the possibility of elements like leaderboards, badges, and rewards to motivate and incentivize <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">support agents</a>. Salesforce Service Cloud does not provide built-in <a href="https://www.liveagent.com/features/gamification-features/" title="Gamification features can motivate your support team to work harder and smarter. Allow your agents to earn badges and levels over time." hreflang="en-US" onover-preload="1">gamification features</a> for support <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agents</a>, but businesses can explore third-party integrations or solutions to implement gamification within their support workflows.</li> <li><strong>SSL security:</strong> Salesforce Service Cloud provides robust SSL security features to ensure secure communication and data transmission between users and the platform, which especially matters for businesses that prioritize protecting sensitive customer information during support interactions. Freshdesk also provides SSL security measures, although the implementation and security features may not be as elaborate.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-1">Pros</h4> <ul class="wp-block-list"> <li>Strong analytics drive data-based decisions</li> <li>The feature-rich platform addresses diverse needs</li> <li>Innovative AI enhances service efficiency</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-1">Cons</h4> <ul class="wp-block-list"> <li>High plan costs could deter small businesses</li> <li>The complex interface might impede rapid adoption</li> <li>New users may face a steep learning curve</li> <li>Limited customization options may restrict adaptability</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-medium-to-large-sized-businesses">Best for medium to large-sized businesses</h4> <p>Salesforce Service Cloud offers key benefits for various industries. Tech companies gain from their AI and analytics for personalized service, whereas finance and healthcare sectors benefit from strong case tracking and data security, essential in their regulated environments. Retail businesses can also appreciate its omnichannel support for consistent <a href="https://www.liveagent.com/academy/customer-interaction/" title="Developing good relations with your customers through customer interactions can play a pivotal role in determining the position of your brand in the market." hreflang="en-US" onover-preload="1">customer interaction</a>. Despite the steep learning curve and higher pricing, its Salesforce integration makes it a comprehensive solution for these industries.</p> <h4 class="wp-block-heading" id="h-salesforce-service-cloud-pricing">Salesforce Service Cloud pricing</h4> <p>Salesforce Service Cloud presents a variety of pricing options:</p> <ul class="wp-block-list"> <li><strong>Starter Suite</strong>: $25/agent/month</li> <li><strong>Professional</strong>: $80/agent/month</li> <li><strong>Enterprise</strong>: $165/agent/month</li> </ul> <p>For those who want to try it out first, Salesforce Service Cloud offers a free 30-day trial.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-1">Author’s opinion</h4> <p class="urlslab-skip-keywords">Salesforce Service Cloud emerges as a powerful alternative to Freshdesk, especially for medium to large-sized businesses that handle complex customer interactions. The platform’s robust features, such as AI-driven automation, in-depth analytics, and omnichannel support, give it an edge in managing customer service efficiently and personally.</p> <p>For businesses keen on a comprehensive solution that offers scalability and a wide array of advanced capabilities, Salesforce Service Cloud is a strong contender. Its ability to integrate seamlessly with other Salesforce products further amplifies its attractiveness as a customer service platform.</p> <h3 class="wp-block-heading" id="h-4-proprofs-help-desk">4. <a href="https://www.proprofsdesk.com/" title="A help desk software helps you manage all customer-facing emails effortlessly. Collaborate, resolve issues faster, and get happier customers. Best help desk software to easily manage customer interactions. Collaborate to resolve issues faster and boost satisfaction with AI ticketing system software." hreflang="en">ProProfs Help Desk</a></h3> <p>ProProfs <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Help Desk</a> is a robust <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer support software</a> designed to streamline and optimize customer service operations. With its extensive capabilities including ticket management, automation, self-service knowledge base, and real-time chat, ProProfs Help Desk enables businesses to efficiently manage customer inquiries. Moreover, it offers seamless integrations with over 100 popular applications and platforms, allowing organizations to enhance their support workflows.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9444320877802492ca2e6fdacd66bbe2/proprofs-help-desk-open-tickets-overview-1024x460.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/9599c86b2ecf9a4dfa614612aa9cc8fa/proprofs-help-desk-open-tickets-overview-300x135.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/460bac6cec7009bc7643420776e33844/proprofs-help-desk-open-tickets-overview-768x345.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/187a26de514d835578b993a928117e5d/proprofs-help-desk-open-tickets-overview-1536x689.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/0702d0fd117f726d8ebfa611b996da94/proprofs-help-desk-open-tickets-overview-111x50.png.webp 111w, https://www.liveagent.com/wp/urlslab-download/f44e2008dbf966a9947399003b8d4b1f/proprofs-help-desk-open-tickets-overview-56x25.png.webp 56w, https://www.liveagent.com/wp/urlslab-download/38418e809e5db615466bca53a772b81a/proprofs-help-desk-open-tickets-overview-747x335.png.webp 747w, https://www.liveagent.com/wp/urlslab-download/bcb8dd931e18388a39e9e6a2c1035a67/proprofs-help-desk-open-tickets-overview-700x314.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/3dc303e81e093bb01c2c39e05e2e5828/proprofs-help-desk-open-tickets-overview-185x83.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/f9f67ce96876448ec91ef9b0352f6b9b/proprofs-help-desk-open-tickets-overview-110x49.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/c4eb9f79f6f4af93be7a61c470d76ab1/proprofs-help-desk-open-tickets-overview-485x218.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/84825d65adeadaa43eb2fad62e9c9d0b/proprofs-help-desk-open-tickets-overview.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b87e900c96266f85b4f9d18ec12d2ad6/proprofs-help-desk-open-tickets-overview-1024x460.png 1024w, https://www.liveagent.com/wp/urlslab-download/9dce447d2fc41eccfb69c7f4e1467daf/proprofs-help-desk-open-tickets-overview-300x135.png 300w, https://www.liveagent.com/wp/urlslab-download/d3a12dac1a867ee8e2e0fe32de5d6eb9/proprofs-help-desk-open-tickets-overview-768x345.png 768w, https://www.liveagent.com/wp/urlslab-download/831a96b789656c8f18aad5ea048dafdd/proprofs-help-desk-open-tickets-overview-1536x689.png 1536w, https://www.liveagent.com/wp/urlslab-download/6345b5bcf109f2f671f73aa623ed0f2f/proprofs-help-desk-open-tickets-overview-111x50.png 111w, https://www.liveagent.com/wp/urlslab-download/afe4dd72d248c6a8e42a5e30bc0211d8/proprofs-help-desk-open-tickets-overview-56x25.png 56w, https://www.liveagent.com/wp/urlslab-download/029b6c3f160ce65d1914fcc4b3cd217f/proprofs-help-desk-open-tickets-overview-747x335.png 747w, https://www.liveagent.com/wp/urlslab-download/506bede89f0b94ac643191631a60c335/proprofs-help-desk-open-tickets-overview-700x314.png 700w, https://www.liveagent.com/wp/urlslab-download/eacaec8ececf577b15a7c211c68f2281/proprofs-help-desk-open-tickets-overview-185x83.png 185w, https://www.liveagent.com/wp/urlslab-download/3980c0f82d5e615d2b12020daf07a3f8/proprofs-help-desk-open-tickets-overview-110x49.png 110w, https://www.liveagent.com/wp/urlslab-download/ed29118fab6d1da9faad62fd1fb29e04/proprofs-help-desk-open-tickets-overview-485x218.png 485w, https://www.liveagent.com/wp/urlslab-download/5c38467ae318292bec94469bb694cf2f/proprofs-help-desk-open-tickets-overview.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9444320877802492ca2e6fdacd66bbe2/proprofs-help-desk-open-tickets-overview-1024x460.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="460" alt="ProProfs Help Desk open tickets overview" class="wp-image-949766" data-src="https://www.liveagent.com/wp/urlslab-download/b87e900c96266f85b4f9d18ec12d2ad6/proprofs-help-desk-open-tickets-overview-1024x460.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></figure> <h4 class="wp-block-heading" id="h-proprofs-help-desk-features">ProProfs Help Desk features</h4> <p>Up next, we will explore the commonalities in features between ProProfs <a href="https://www.liveagent.com/customer-support-glossary/helpdesk/" title="What is a help desk? Explore the definition, benefits, differences, and functions for efficient customer support." hreflang="en-US" onover-preload="1">Help Desk</a> and Freshdesk:</p> <ul class="wp-block-list"> <li>Multi-channel support</li> <li>Smart automations</li> <li>Live chat and messaging</li> <li>Self-service knowledge base</li> <li>Customizable feedback forms</li> <li>Customer segmentation</li> <li>SLA management</li> <li>Branding customization</li> </ul> <p>Now let’s take a look at functionalities ProProfs Help Desk has that Freshdesk lacks:</p> <ul class="wp-block-list"> <li>Shared team inbox</li> <li>Mobile applications</li> <li>Calendar management</li> <li>Process and workflow management</li> <li>SEO management</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-proprofs-help-desk-and-freshdesk">What are the main differences between ProProfs Help Desk and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Reporting capabilities:</strong> Freshdesk has robust reporting and analytics capabilities, providing a comprehensive understanding of customer interactions and <a href="https://www.liveagent.com/features/agents/" title="In LiveAgent agents and customer representatives with the admin role can also supervise and configure the system. Read about user types and more." hreflang="en-US" onover-preload="1">agent</a> performance. ProProfs Help Desk, while providing basic reporting, is noted to have limited reporting features, which could be a constraint for businesses that need detailed data analysis.</li> <li><strong>Integration:</strong> Freshdesk offers seamless integration with a multitude of apps, making it flexible and adaptable to different workflows. Although ProProfs Help Desk integrates with popular applications, some users have indicated it has fewer integration options.</li> <li><strong>Customer service:</strong> ProProfs Help Desk has been praised for its responsive customer support, which can be a significant advantage for businesses requiring prompt assistance.</li> <li><strong>Pricing:</strong> ProProfs Help Desk comes with more affordable pricing options compared to Freshdesk, which could be a determining factor for small to mid-sized businesses with budget constraints.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-2">Pros</h4> <ul class="wp-block-list"> <li>The interface is intuitive which makes it easy for users to navigate</li> <li>The setup process is speedy and reduces downtime</li> <li>Customer support is always responsive and ready to assist</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-2">Cons</h4> <ul class="wp-block-list"> <li>The platform has limited reporting capabilities which may restrict data insights</li> <li>The lack of integrations might limit workflow efficiency</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses-0">Best for small to medium-sized businesses</h4> <p>ProProfs Help Desk, well-suited to small and medium businesses in e-commerce, technology, and <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">software</a> sectors, offers an affordable, user-friendly support system with features like <a href="https://www.liveagent.com/live-chat-software/" title="Explore a selection of the best live chat software on the market. Choose the ideal live chat software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">live chat</a> and <a href="https://www.liveagent.com/customer-support-glossary/ticket-management/" title="Discover the power of efficient ticket management with LiveAgent. Streamline customer support by converting issues into tickets, enhancing response times, and boosting satisfaction. Trusted by over 21,000 businesses, LiveAgent offers comprehensive solutions to track service metrics and KPIs. Start your free trial today and transform your customer service operations for success!" hreflang="en-US" onover-preload="1">ticket management</a>. Its comprehensive feature set and integration capabilities also make it suitable for larger organizations aiming to streamline their customer support processes.</p> <h4 class="wp-block-heading" id="h-proprofs-pricing">ProProfs pricing</h4> <p><strong>FREE</strong> for a single user. Plans start at $19.99/user/month for 2 or more users. No hidden fees. A 15-day money-back guarantee.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-2">Author’s opinion</h4> <p>ProProfs Help Desk emerges as a strong contender in the customer support arena, featuring capabilities such as live chat, ticket management, and a self-service <a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">knowledge base</a>. Its user-friendly interface and quick setup process make it an efficient tool for <a href="https://www.liveagent.com/customer-support-glossary/customer-service-management/" title="Discover key insights into Customer Service Management and Customer Relationship Management." hreflang="en-US" onover-preload="1">customer service management</a>.</p> <p>The straightforwardness and simplicity of the ProProfs Help Desk, along with its integration capabilities, are pretty noteworthy. However, limitations in reporting features and integration options could be potential drawbacks for users with specific needs.</p> <p>For small to mid-sized businesses, particularly in sectors like e-commerce, technology, and software, who are in search of an economical and easy-to-implement customer service software, ProProfs Help Desk is worth considering. Its practical features and reasonable pricing, especially for those looking for a no-frills <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer support system</a>, make it a viable Freshdesk alternative.</p> <h3 class="wp-block-heading" id="h-5-intercom">5. <a href="https://www.intercom.com/" rel="nofollow" title="Intercom is the complete AI-first customer service solution with ticketing, inbox, phone, help center and the most advanced AI agent on the market." hreflang="en-US">Intercom</a></h3> <p>Intercom is a customer messaging platform that facilitates personalized and real-time communication between businesses and their customers. With its robust set of capabilities and over 250 key integrations, Intercom allows companies to engage with users through chat, email, and other channels, providing targeted messaging, automated workflows, and valuable <a href="https://www.liveagent.com/features/ticket-customer-insights-crm/" title="Store customer data and keep information in your tickets with Ticket/Customer Insights (CRM). That way, you can be always prepared and knowledgeable." hreflang="en-US" onover-preload="1">customer insights</a> to deliver exceptional support and drive growth.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/318cb920bc87f1edf789197b5a97229c/intercom-homepage-1024x719.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/511699ec22383d13d515d114139d7da8/intercom-homepage-300x211.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/6b64a04c6d387b07e0d599b6bafe99f0/intercom-homepage-768x539.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/4c3ef2dd3968d699e235471f4a8394f7/intercom-homepage-71x50.jpg.webp 71w, https://www.liveagent.com/wp/urlslab-download/20ab715466948913df96f708b854dd2f/intercom-homepage-36x25.jpg.webp 36w, https://www.liveagent.com/wp/urlslab-download/337bb0b22b83da7bbe09773b50c031c5/intercom-homepage-477x335.jpg.webp 477w, https://www.liveagent.com/wp/urlslab-download/2275918591cc5460d2bf1ec4efb7bc52/intercom-homepage-569x400.jpg.webp 569w, https://www.liveagent.com/wp/urlslab-download/4abdf3e2a9fd8fb6b33ce8221d3df368/intercom-homepage-185x130.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/68098d6909d3f05078afa9dedb8e4c38/intercom-homepage-110x77.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/66ba8ebd4321415d3377a9faa0fb9e2f/intercom-homepage-485x341.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/f6aeba34d61ba7e8a05deb9e6325c288/intercom-homepage.jpg.webp 1381w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/667e32f10c6bf1209aad567b69ff8d67/intercom-homepage-1024x719.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/575e47291aea5ee05f32f23aa2988dd4/intercom-homepage-300x211.jpg 300w, https://www.liveagent.com/wp/urlslab-download/f23623d78babcc34648d07aa698dd096/intercom-homepage-768x539.jpg 768w, https://www.liveagent.com/wp/urlslab-download/522f4aa3469dc7aadf615c11b0ee795a/intercom-homepage-71x50.jpg 71w, https://www.liveagent.com/wp/urlslab-download/9270ec9479e1d36e3ec6655a72eb6b8d/intercom-homepage-36x25.jpg 36w, https://www.liveagent.com/wp/urlslab-download/7a6e85db87c6f0639d24d317cd0a1795/intercom-homepage-477x335.jpg 477w, https://www.liveagent.com/wp/urlslab-download/61ed661fd86e023e2e65dcb95319623a/intercom-homepage-569x400.jpg 569w, https://www.liveagent.com/wp/urlslab-download/e7598086a3a44b904cc63af876954549/intercom-homepage-185x130.jpg 185w, https://www.liveagent.com/wp/urlslab-download/febdddd33a1f8e47d2582fb6095df88c/intercom-homepage-110x77.jpg 110w, https://www.liveagent.com/wp/urlslab-download/bf6a95142f00e95638222ad8eb5330d4/intercom-homepage-485x341.jpg 485w, https://www.liveagent.com/wp/urlslab-download/bcf98f5a72e3c4ec26376fca206d715b/intercom-homepage.jpg 1381w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/318cb920bc87f1edf789197b5a97229c/intercom-homepage-1024x719.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="719" alt="Intercom help desk software" class="wp-image-821375" data-src="https://www.liveagent.com/wp/urlslab-download/667e32f10c6bf1209aad567b69ff8d67/intercom-homepage-1024x719.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></figure> <h4 class="wp-block-heading" id="h-intercom-features">Intercom features</h4> <p>Next, we’ll pivot to examining the key features that are common in both Intercom and Freshdesk:</p> <ul class="wp-block-list"> <li>Live chat and messaging</li> <li>Automated chatbots</li> <li>Personalized customer interactions</li> <li>Multi-channel support</li> <li>In-app messaging</li> <li>Customer profiles</li> <li>Reporting and analytics</li> <li>Customizable responses</li> <li>Integrated knowledge base</li> </ul> <p>And now, here are some features found on Intercom that Freshdesk doesn’t offer:</p> <ul class="wp-block-list"> <li>Mobile applications</li> <li>Team inbox</li> <li>Automated workflows</li> <li>Canned responses</li> <li>Campaign management</li> <li>AB testing</li> <li>Fin AI</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-intercom-and-freshdesk">What are the main differences between Intercom and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>AB testing:</strong> Intercom offers AB testing capabilities, allowing businesses to test and optimize different variations of messages, chatbots, or campaigns to improve engagement and conversion rates. Freshdesk doesn’t have native AB testing features, so businesses that want to conduct AB tests may need to use external tools or platforms.</li> <li><strong>Call center management:</strong> Freshdesk offers call center management capabilities, including features like <a href="https://www.liveagent.com/features/call-routing/" title="Try a more personal way of communicating with your customers through LiveAgent's call routing feature. Learn about the benefits and try it out for free." hreflang="en-US" onover-preload="1">call routing</a>, IVR, <a href="https://www.liveagent.com/call-recording-software/" title="Discover LiveAgent's top-rated call recording software for 2024, offering crystal-clear sound, unlimited recordings, and no setup fees. Perfect for quality assurance, legal protection, and agent training. Enjoy a free 30-day trial with no credit card required. Join industry leaders like Forbes and Airbus in optimizing your customer service with our easy-to-use, all-in-one platform. Start today!" hreflang="en-US" onover-preload="1">call recording</a>, and real-time analytics. This provides a comprehensive solution for businesses that heavily rely on phone support. Intercom does not have built-in call center management features, instead focuses on messaging and chat-based customer interactions.</li> <li><strong>AI-driven customer interactions (Fin AI):</strong> Intercom incorporates Fin AI, an advanced AI <a href="https://www.flowhunt.io/ai-chatbot/" target="_blank" title="Craft custom AI chatbots with FlowHunt's no-code builder. Enhance support, satisfaction, and sales. Try for free, book a demo today!" hreflang="en-US">chatbot</a> powered by OpenAI’s GPT-4, designed to enhance customer support interactions. Fin AI efficiently handles inquiries by instantly providing accurate responses based on the company’s support documentation. This capability streamlines the workflow by autonomously resolving routine questions, allowing human agents to dedicate more time to complex issues. In contrast, Freshdesk does not incorporate a similar AI-driven tool directly within its customer support framework.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-20 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-3">Pros</h4> <ul class="wp-block-list"> <li>Chatbot functionalities are robust and capable</li> <li>User onboarding features enhance the experience</li> <li>Communication features foster seamless user interactions</li> <li>Comprehensive tracking of customer data</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-3">Cons</h4> <ul class="wp-block-list"> <li>The pricing structure may be prohibitive for some</li> <li>Customization options are limited</li> <li>Setup may require technical skills.</li> <li>The API integration can pose challenges</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses-1">Best for small to medium-sized businesses</h4> <p>Intercom is best for small to midsize businesses, especially those in the tech and e-commerce sectors. It provides an integrated platform for customer engagement, support, and sales communication that allows managing all customer interactions in one place, making it easier to track and <a href="https://www.liveagent.com/academy/customer-experience/" title="Because customer service is an integral part of customer experience, improving it enhances the experience for your customers, retention, and revenue." hreflang="en-US" onover-preload="1">improve customer experience</a>.</p> <h4 class="wp-block-heading" id="h-intercom-pricing">Intercom pricing</h4> <p>Intercom’s pricing structure is tailored to meet different needs.</p> <ul class="wp-block-list"> <li><strong>Essential</strong>: $39/agent/month</li> <li><strong>Advanced</strong>: $99/agent/month</li> <li><strong>Expert</strong>: $139/agent/month</li> </ul> <p>Before signing up, you can give Intercom a try with their free 14-day trial.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-3">Author’s opinion</h4> <p>Intercom sets itself apart as a viable Freshdesk alternative by offering a robust customer messaging platform focused on personalized and real-time interactions. Its comprehensive features range from live chat and automated chatbots to integrated knowledge bases and advanced analytics, which all help businesses deliver superior customer support and foster growth.</p> <p>The platform definitely excels with its <a href="https://www.flowhunt.io/ai-chatbot/" target="_blank" title="Craft custom AI chatbots with FlowHunt's no-code builder. Enhance support, satisfaction, and sales. Try for free, book a demo today!" hreflang="en-US">chatbot</a> functionalities, onboarding features, and seamless communication channels. Fin AI is a great addition to the platform, providing users with a capable AI tool that can significantly improve response times as well as help manage workloads from other customer service agents. However, Intercom seems to fall short in terms of customization options, and the setup may require some technical prowess. The high pricing structure and some difficulties with API integration are areas for potential concern.</p> <p>In order to make a more informed decision, you can check out a full <a href="https://www.liveagent.com/alternatives/intercom/" urlslab_href_old="/intercom-alternative/" title="Experience seamless communication with Intercom alternatives. Transform your business with innovative chat solutions for exceptional support." hreflang="en-US" onover-preload="1">Intercom alternative</a> software guide. This will allow you to compare Intercom to the best software available, such as LiveAgent, among others.</p> <p>Check out a full <a href="https://www.liveagent.com/alternatives/intercom/" urlslab_href_old="/intercom-alternative/" title="Experience seamless communication with Intercom alternatives. Transform your business with innovative chat solutions for exceptional support." hreflang="en-US" onover-preload="1">Intercom alternative</a> comparison and find out how it holds up against LiveAgent.</p> <h3 class="wp-block-heading" id="h-6-hubspot-service-hub">6. <a href="https://www.hubspot.com/products/service" rel="nofollow" title="HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer while driving efficiency for your team." hreflang="en">HubSpot Service Hub</a></h3> <p>HubSpot Service Hub is a comprehensive customer service software that enables businesses to build stronger relationships with their customers. Integrating with over 500 apps and platforms and offering a suite of powerful capabilities including ticketing, live chat, knowledge base, and customer feedback tools, HubSpot Service Hub helps organizations to deliver top-notch support and foster long-lasting <a href="https://www.liveagent.com/customer-satisfaction-software/" title="Increase your customer satisfaction with LiveAgent and it's built-in customer satisfaction software measurement tool Nicereply." hreflang="en-US" onover-preload="1">customer satisfaction</a>.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/265670176bd9e23f9608d15ded6e67b2/hubspot-service-hub-homepage-1024x657.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/72266a1722e41d1b34682f93a5a09f2e/hubspot-service-hub-homepage-300x193.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/1eb8643464716122d1d2ed76cefd5443/hubspot-service-hub-homepage-768x493.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/2501266306607f7534214c27b89aa772/hubspot-service-hub-homepage-1536x986.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/a666f900160c46a36ffefc30b3c24357/hubspot-service-hub-homepage-78x50.png.webp 78w, https://www.liveagent.com/wp/urlslab-download/e328b167acd12fefef8ae59f9042ac1d/hubspot-service-hub-homepage-39x25.png.webp 39w, https://www.liveagent.com/wp/urlslab-download/ab777adf215b294f675a1e0dfef14ffc/hubspot-service-hub-homepage-522x335.png.webp 522w, https://www.liveagent.com/wp/urlslab-download/c28e40d06273d36f061d3b8e7c4990f6/hubspot-service-hub-homepage-623x400.png.webp 623w, https://www.liveagent.com/wp/urlslab-download/a335270ca8336472f17f98b2261cf2a5/hubspot-service-hub-homepage-185x119.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/67316f60ef3e1ab60aeec3695b4150a1/hubspot-service-hub-homepage-110x71.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/adc47bdfc78c75868deb09ba69c48f8f/hubspot-service-hub-homepage-485x311.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/2a77d648d1fddc76ed237b43597c5a7e/hubspot-service-hub-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/41c24c3bd527f920cd9aea2b8cee6684/hubspot-service-hub-homepage-1024x657.png 1024w, https://www.liveagent.com/wp/urlslab-download/6e3fca5d2ea89e1e80c45c788434390a/hubspot-service-hub-homepage-300x193.png 300w, https://www.liveagent.com/wp/urlslab-download/85e57ee248693242245a975ca4111d9f/hubspot-service-hub-homepage-768x493.png 768w, https://www.liveagent.com/wp/urlslab-download/41a6eed33a8f7f1811ceec1c5b13cebc/hubspot-service-hub-homepage-1536x986.png 1536w, https://www.liveagent.com/wp/urlslab-download/9d0260df4f94a6a18dbd897c5b842338/hubspot-service-hub-homepage-78x50.png 78w, https://www.liveagent.com/wp/urlslab-download/429a49fc05cae72e443feca37d9429ef/hubspot-service-hub-homepage-39x25.png 39w, https://www.liveagent.com/wp/urlslab-download/76eafdea6fc619829deb29cc7e3bd2a1/hubspot-service-hub-homepage-522x335.png 522w, https://www.liveagent.com/wp/urlslab-download/c8226e82b0c77aa92ac07b0402c45be5/hubspot-service-hub-homepage-623x400.png 623w, https://www.liveagent.com/wp/urlslab-download/585c723a0fc9142a3e77f0ae86c70b10/hubspot-service-hub-homepage-185x119.png 185w, https://www.liveagent.com/wp/urlslab-download/7a62fe154dd5dea8fe57657cbade07e2/hubspot-service-hub-homepage-110x71.png 110w, https://www.liveagent.com/wp/urlslab-download/97e6a6e4fe6688512facb12a2d74facf/hubspot-service-hub-homepage-485x311.png 485w, https://www.liveagent.com/wp/urlslab-download/dddb17a96637b77c3c733ca3100e17cb/hubspot-service-hub-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/265670176bd9e23f9608d15ded6e67b2/hubspot-service-hub-homepage-1024x657.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="657" alt="Hubspot Service Hub ticketing tool homepage" class="wp-image-806644" data-src="https://www.liveagent.com/wp/urlslab-download/41c24c3bd527f920cd9aea2b8cee6684/hubspot-service-hub-homepage-1024x657.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></figure> <h4 class="wp-block-heading" id="h-hubspot-service-hub-features">HubSpot Service Hub features</h4> <p>Let’s now take a look at the main features that both HubSpot Service Hub and Freshdesk share:</p> <ul class="wp-block-list"> <li>Ticketing system</li> <li>Multi-channel support</li> <li>Live chat and messaging</li> <li>Automated chatbots</li> <li>Knowledge base</li> <li>Customer feedback surveys</li> <li>SLA management</li> <li>Team collaboration</li> <li>Customer segmentation</li> <li>Customizable views</li> </ul> <p>And here are some features you’ll find on HubSpot Service Hub that Freshdesk doesn’t offer:</p> <ul class="wp-block-list"> <li>Automated workflows</li> <li>Shared inbox</li> <li>Canned responses</li> <li>Calendar management</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-hubspot-service-hub-and-freshdesk">What are the main differences between HubSpot Service Hub and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Customization:</strong> Freshdesk offers more customization options than HubSpot Service Hub, which can be a critical factor for businesses with specific needs.</li> <li><strong>Ease of use:</strong> Some users have reported that HubSpot Service Hub can be complicated for non-tech users, whereas Freshdesk is generally considered to have a lower learning curve and to be easier to use.</li> <li><strong>Integration capabilities:</strong> Both platforms offer numerous integrations, but HubSpot has an edge for businesses already using HubSpot’s other tools like Marketing Hub and Sales Hub.</li> <li><strong>Customer feedback:</strong> HubSpot Service Hub places a greater emphasis on customer feedback with integrated survey tools. While Freshdesk does have feedback capabilities, they are not as central to its offering.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-4">Pros</h4> <ul class="wp-block-list"> <li>Tools for customer service are comprehensive</li> <li>Integration with CRM is seamless</li> <li>Accommodates business growth with scalability</li> <li>Reporting and analytics are extensive</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-4">Cons</h4> <ul class="wp-block-list"> <li>Pricing plans can be steep</li> <li>Customization options are not extensive</li> <li>Complexity may challenge non-tech users</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-large-businesses">Best for small to large businesses</h4> <p>HubSpot Service Hub is a strong fit for small to large-sized businesses across a range of sectors, including healthcare, real estate, and the financial industry. Its comprehensive suite of customer service tools coupled with robust CRM capabilities can greatly benefit these diverse industries. HubSpot Service Hub is also particularly advantageous for organizations that are currently utilizing or planning to use other HubSpot products, due to the seamless integration between them.</p> <h4 class="wp-block-heading" id="h-hubspot-service-hub-pricing">Hubspot Service Hub pricing</h4> <p>HubSpot Service Hub has a varied pricing structure.</p> <ul class="wp-block-list"> <li><strong>Free Tools:</strong> Free for up to 5 users</li> <li><strong>Service Hub Starter:</strong> $15/agent/month</li> <li><strong>Starter Customer Platform:</strong> $15/agent/month</li> <li><strong>Service Hub Professional:</strong> $90/agent/month</li> <li><strong>Service Hub Enterprise:</strong> $150/agent/month</li> </ul> <h4 class="wp-block-heading" id="h-author-s-opinion-4">Author’s opinion</h4> <p>HubSpot Service Hub definitely stands out as a potent Freshdesk alternative, offering advanced CRM capabilities, comprehensive customer service tools, and wide integration options. Features like a robust <a href="https://www.liveagent.com/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon." hreflang="en-US" onover-preload="1">ticketing system</a>, live chat, knowledge base, and customer feedback tools offer businesses a superior degree of efficiency and customer satisfaction management.</p> <p>The extensive suite of features and the ability to integrate with other HubSpot products add significant value. However, higher pricing plans and limited customization options could present challenges.</p> <p>Its comprehensive features and seamless integration, especially for those already using or planning to use other HubSpot products, make it a compelling Freshdesk alternative.</p> <p>For those looking at this as their next support tool, we suggest checking out at a <a href="https://www.liveagent.com/alternatives/hubspot-service-hub/" urlslab_href_old="/hubspot-service-hub-alternative/" title="Unveil companies like HubSpot that provide innovative CRM alternatives to elevate your customer service game." hreflang="en-US" onover-preload="1">HubSpot Service Hub alternative</a> software article. This will put HubSpots’s software into perspective by comparing it to the best options on the market, LiveAgent among them.</p> <h3 class="wp-block-heading" id="h-7-happyfox">7. <a href="https://www.happyfox.com/" rel="nofollow" title="Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo" hreflang="en">HappyFox</a></h3> <p>HappyFox is a cloud-based help desk and customer support software designed to simplify and streamline customer service operations. With its user-friendly interface, integration with over 50 tools and platforms, and extensive features such as ticket management, automation, and reporting, HappyFox empowers businesses to efficiently handle customer queries, enhance response times, and deliver exceptional support experiences.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5e83033486f769bb31e806437bdf170d/happyfox-homepage-1024x582.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/8034a371b2e6b18d92568da989ee13d5/happyfox-homepage-300x171.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/b35ef93aa271f4dcee42783defbe3809/happyfox-homepage-768x437.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/b0d4de0c5c1803ce5aabf5be618a5950/happyfox-homepage-1536x873.jpg.webp 1536w, https://www.liveagent.com/wp/urlslab-download/22fe6bbf6769fbd72ce0522becae3abb/happyfox-homepage-88x50.jpg.webp 88w, https://www.liveagent.com/wp/urlslab-download/872fcde6f7445d34b1725c5cd8faf966/happyfox-homepage-44x25.jpg.webp 44w, https://www.liveagent.com/wp/urlslab-download/271e1d651927d600619ca86a935eb136/happyfox-homepage-589x335.jpg.webp 589w, https://www.liveagent.com/wp/urlslab-download/6266b7d552ae090782faf7ce46cf62a7/happyfox-homepage-700x398.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/e27962b9893b8992f3377eca71f6e4d1/happyfox-homepage-185x105.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/47285cd87e131d697a7f74a570f0e377/happyfox-homepage-110x63.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/8287aa92c3b5664c4c5a6157a4771e4a/happyfox-homepage-485x276.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/32b705a15500af9d33f7a35041cb4b06/happyfox-homepage.jpg.webp 1587w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5a400bce56862825575d3e8337c9de10/happyfox-homepage-1024x582.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/8bc6353ea9d8efe0af906a331b324e7f/happyfox-homepage-300x171.jpg 300w, https://www.liveagent.com/wp/urlslab-download/9d7f1148814545e29b4744ee114dad61/happyfox-homepage-768x437.jpg 768w, https://www.liveagent.com/wp/urlslab-download/b8e15cac9ac1293632b886c7a973d90d/happyfox-homepage-1536x873.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/0cba341994add67de1ca37971d598499/happyfox-homepage-88x50.jpg 88w, https://www.liveagent.com/wp/urlslab-download/49980fd7755254608b85be71eef20e75/happyfox-homepage-44x25.jpg 44w, https://www.liveagent.com/wp/urlslab-download/784119dcf25c039b31da5054ec8e6666/happyfox-homepage-589x335.jpg 589w, https://www.liveagent.com/wp/urlslab-download/d4dcdb22ebcb2a459b4302d2dd76ced4/happyfox-homepage-700x398.jpg 700w, https://www.liveagent.com/wp/urlslab-download/ed0dedac22dbe89e033084b934de92d1/happyfox-homepage-185x105.jpg 185w, https://www.liveagent.com/wp/urlslab-download/a00cbffbb05562b487fd928903d746d5/happyfox-homepage-110x63.jpg 110w, https://www.liveagent.com/wp/urlslab-download/9ad3836c9a05d1438517052ea07e5ec8/happyfox-homepage-485x276.jpg 485w, https://www.liveagent.com/wp/urlslab-download/1395e9e271ed88e281b78d17dfa045c8/happyfox-homepage.jpg 1587w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5e83033486f769bb31e806437bdf170d/happyfox-homepage-1024x582.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="582" alt="HappyFox help desk software" class="wp-image-821313" data-src="https://www.liveagent.com/wp/urlslab-download/5a400bce56862825575d3e8337c9de10/happyfox-homepage-1024x582.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></figure> <h4 class="wp-block-heading" id="h-happyfox-features">HappyFox features</h4> <p>Up next, we will explore the commonalities in features between HappyFox and Freshdesk:</p> <ul class="wp-block-list"> <li>Omnichannel support</li> <li>Ticket management</li> <li>Smart rules and automation</li> <li>Knowledge base</li> <li>Self-service portal</li> <li>Workflow management</li> <li>SLA management</li> <li>Custom ticket templates</li> <li>Collaboration tools</li> <li>Multilingual support</li> </ul> <p>Here are some features HappyFox has that you won’t find on Freshdesk:</p> <ul class="wp-block-list"> <li>Time tracking</li> <li>Mobile applications</li> <li>Issue scheduling</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-happyfox-and-freshdesk">What are the main differences between HappyFox and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Reporting:</strong> HappyFox has a strong reporting system with a focus on analytics. While Freshdesk also offers reporting capabilities, some users believe HappyFox’s reporting feature is more comprehensive.</li> <li><strong>Integrations:</strong> Freshdesk offers a higher number of third-party integrations compared to HappyFox, which could provide more comprehensive support for businesses using a range of other tools.</li> <li><strong>Learning curve:</strong> Some users report a steep learning curve when using HappyFox, whereas Freshdesk is often viewed as more accessible and easier to learn for new users.</li> <li><strong>Pricing:</strong> Freshdesk has a more varied range of pricing options that could make it more affordable for smaller businesses or startups, whereas HappyFox’s pricing may be higher, particularly for its more advanced features.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-5">Pros</h4> <ul class="wp-block-list"> <li>The interface is user-friendly and intuitive</li> <li>Effective and reliable ticketing system</li> <li>Reporting capabilities are extensive</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-5">Cons</h4> <ul class="wp-block-list"> <li>There is a steep learning curve</li> <li>Pricing may be high</li> <li>Integration capability is somewhat limited</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses-2">Best for small to medium-sized businesses</h4> <p>HappyFox is well-suited for small to medium-sized businesses across sectors such as e-commerce, healthcare, education, and non-profit organizations. Its rich feature set, including an intuitive multi-channel ticketing system, self-service portal, and knowledge base management, can streamline customer support, making it easier for these businesses to handle customer inquiries and data efficiently.</p> <h4 class="wp-block-heading" id="h-happyfox-pricing">HappyFox pricing</h4> <p>HappyFox provides an assortment of pricing plans:</p> <ul class="wp-block-list"> <li><strong>Mighty</strong>: $39/agent/month</li> <li><strong>Fantastic</strong>: $59/agent/month</li> <li><strong>Enterprise</strong>: $79/agent/month</li> <li><strong>Enterprise Plus</strong>: $99/agent/month</li> <li><strong>Starter</strong>: $1499/month/billed annually</li> <li><strong>Growth</strong>: $1999/month/billed annually</li> <li><strong>Scale</strong>: $2999/month/billed annually</li> <li><strong>Scale Plus</strong>: $4999/month/billed annually</li> </ul> <p>If you’re interested in a test run, HappyFox offers a free 14-day trial with all the features from the Growth plan.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-5">Author’s opinion</h4> <p>HappyFox really excels as a comprehensive help desk and customer support platform. It offers an intuitive interface and a robust suite of features that enhance efficiency and improve the overall <a href="https://www.liveagent.com/customer-support-glossary/customer-experience/" title="All interactions customers have with a company and its services and products are called as customer experience. Learn more about customer experience." hreflang="en-US" onover-preload="1">customer experience</a>. The platform’s ticketing system and extensive reporting capabilities are particularly noteworthy, which facilitates more efficient and data-driven customer service.</p> <p>On the downside, the platform does present a steep learning curve and can be quite expensive compared to some alternatives, which might make it a less attractive option for startups or smaller businesses that operate on a tight budget. Additionally, its limited integration capability might be a hindrance for businesses looking for connectivity with third-party tools.</p> <p>With that being said, HappyFox is a robust and feature-rich option for small to medium-sized businesses in need of a streamlined customer support solution.</p> <p>You can better judge whether HappyFox is right for you or not by reading a <a href="/happyfox-alternative/" title="Discover LiveAgent, the top HappyFox alternative! Enjoy 24/7 support, no setup fees, and a free trial. Boost productivity today!" hreflang="en-US" onover-preload="1">HappyFox alternative</a> software guide. There you will see it compared to software such as LiveAgent, and other competitors, helping you make a more informed decision.</p> <h3 class="wp-block-heading" id="h-8-zammad">8. <a href="https://zammad.com/en" rel="nofollow" title="A helpdesk solution so powerful yet never overwhelming. Manage all your customer communications in one place and deliver great service experience." hreflang="en">Zammad</a></h3> <p>Zammad is a web-based, <a href="https://www.liveagent.com/blog/open-source-ticketing-system/" title="Discover the best open source helpdesk ticketing systems for 2024! Uncover the benefits and challenges, compare with free proprietary options, and find the perfect solution tailored to your business needs. Embrace cost-effectiveness, customizability, and community support while navigating potential drawbacks. Visit our comprehensive guide today!" hreflang="en-US" onover-preload="1">open source customer support software</a> and ticketing system that enables organizations to efficiently manage customer inquiries and support requests. With its versatile capabilities including multichannel ticket management, automation, and reporting, as well as over 40 key integrations, Zammad provides businesses with the tools they need to deliver responsive and effective customer service, fostering strong relationships with their clients.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b10999cd151c33417b2eab7cfbbafc6e/zammad-homepage-1024x529.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/5523af6e2c3c9e45af7890d7499ac387/zammad-homepage-300x155.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/5bafe22e7905ccde99dda96a9ee645b9/zammad-homepage-768x396.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/5f4bef96437c803141a5a59c6200934c/zammad-homepage-1536x793.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/162d99548b779d6e7e65a0af8ebdbe5a/zammad-homepage-97x50.png.webp 97w, https://www.liveagent.com/wp/urlslab-download/10f246daf688b49e6f935774c76d9b48/zammad-homepage-48x25.png.webp 48w, https://www.liveagent.com/wp/urlslab-download/750b8638d589df066fea71c108f16f24/zammad-homepage-649x335.png.webp 649w, https://www.liveagent.com/wp/urlslab-download/edb9e45e3f06146a6ce9b3d947c532eb/zammad-homepage-700x361.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/a21332cf989ec518306f1f39e662b7a5/zammad-homepage-185x96.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/c775d07d2141cd2393af65f6d93fcb20/zammad-homepage-110x57.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/da5eea07728b09c435c89d93834ab56f/zammad-homepage-485x250.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/9a91e688c373e15e095035bcd533a44f/zammad-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1ffeea72d7542abe8de424e1037c3388/zammad-homepage-1024x529.png 1024w, https://www.liveagent.com/wp/urlslab-download/3cefe9443d95dd5b79c274df9e617547/zammad-homepage-300x155.png 300w, https://www.liveagent.com/wp/urlslab-download/4d1832f41c0fd2623a233841c3df3824/zammad-homepage-768x396.png 768w, https://www.liveagent.com/wp/urlslab-download/e1d517fb92482eff1716ad287d502a8e/zammad-homepage-1536x793.png 1536w, https://www.liveagent.com/wp/urlslab-download/a2cc55ba3515b887794b741c832e82fd/zammad-homepage-97x50.png 97w, https://www.liveagent.com/wp/urlslab-download/6770c9fd7808836ad9202c410b4773b4/zammad-homepage-48x25.png 48w, https://www.liveagent.com/wp/urlslab-download/7b24379e81f393f40a1036f9d48acb45/zammad-homepage-649x335.png 649w, https://www.liveagent.com/wp/urlslab-download/3320dc707178aa04555517ff48b7a697/zammad-homepage-700x361.png 700w, https://www.liveagent.com/wp/urlslab-download/54e00072a21f5bfb70d37683e6226fcb/zammad-homepage-185x96.png 185w, https://www.liveagent.com/wp/urlslab-download/3e53d8c13145361b07efd989527d6eb9/zammad-homepage-110x57.png 110w, https://www.liveagent.com/wp/urlslab-download/6ced771669d963f526c5358e106c9808/zammad-homepage-485x250.png 485w, https://www.liveagent.com/wp/urlslab-download/a8652cd5f8fa5fc2ac751cff01d61dde/zammad-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b10999cd151c33417b2eab7cfbbafc6e/zammad-homepage-1024x529.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="529" alt="" class="wp-image-863668" data-src="https://www.liveagent.com/wp/urlslab-download/1ffeea72d7542abe8de424e1037c3388/zammad-homepage-1024x529.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></figure> <h4 class="wp-block-heading" id="h-zammad-features">Zammad features</h4> <p>Let’s now examine the key features that both Zammad and Freshdesk share:</p> <ul class="wp-block-list"> <li>Multi-channel support</li> <li>Omnichannel ticketing</li> <li>Knowledge base</li> <li>Customizable automations</li> <li>SLA management</li> <li>Collaboration tools</li> <li>Reporting and analytics</li> <li>Customer segmentation</li> <li>Customizable views</li> </ul> <p>These are some features that Zammad offers but Freshdesk doesn’t:</p> <ul class="wp-block-list"> <li>Task and time tracking</li> <li>Text modules</li> <li>Customer profiles</li> <li>Calendar management</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-zammad-and-freshdesk">What are the main differences between Zammad and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Open-source:</strong> Zammad is an open-source platform, which means it can be freely used, modified, and shared by users. This might be appealing to businesses that require flexibility and customization, but it also often requires technical knowledge. Freshdesk, on the other hand, is not open-source and is generally easier to set up and use.</li> <li><strong>Data privacy:</strong> Zammad emphasizes strong data privacy provisions which can make it a better choice for businesses handling sensitive customer data.</li> <li><strong>Integrations:</strong> Freshdesk supports a larger number of third-party integrations compared to Zammad, providing greater flexibility and interoperability with other business tools.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-6">Pros</h4> <ul class="wp-block-list"> <li>Ticket support is available across multiple channels</li> <li>The interface is customizable and easy to use</li> <li>Data privacy provisions are adequate</li> <li>Suitable for scaling with business growth</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-6">Cons</h4> <ul class="wp-block-list"> <li>Technical knowledge is needed for optimal use</li> <li>There are limited integrations with third-party apps</li> <li>Reporting options could be improved</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses-3">Best for small to medium-sized businesses</h4> <p>Zammad suits small to medium-sized businesses, especially in data-sensitive sectors like healthcare, finance, and tech. Its open-source nature and data privacy focus appeal to firms needing customization and security. Its limited third-party integrations might restrict its utility for businesses that rely heavily on other platforms, however, Zammad serves as an effective Freshdesk alternative for businesses that prioritize data privacy and need a scalable <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">helpdesk</a> solution.</p> <h4 class="wp-block-heading" id="h-zammad-pricing">Zammad pricing</h4> <p>Zammad’s pricing plans are as follows:</p> <ul class="wp-block-list"> <li><strong>Starter</strong>: $7/agent/month</li> <li><strong>Professional</strong>: $17/agent/month</li> <li><strong>Plus</strong>: $26/agent/month</li> </ul> <p>If you want to check it out before signing up, Zammad offers a 30-day free trial.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-6">Author’s opinion</h4> <p>Zammad is a solid contender as a Freshdesk alternative, especially with its strong emphasis on multi-channel ticket support and customizable interface. Its web-based, open-source nature ensures flexibility, while its suite of features fosters efficiency and effectiveness in customer support operations. The platform’s strong data privacy provisions are particularly noteworthy, solidifying it as a trusted choice for businesses dealing with sensitive customer data.</p> <p>However, there are some drawbacks to Zammad. Its requirement for technical knowledge can pose a challenge for non-tech-savvy users. Also, limited third-party integrations and weak reporting options can impact its functionality and ease of use for businesses requiring in-depth data analysis and seamless connectivity with other platforms.</p> <h3 class="wp-block-heading" id="h-9-zendesk">9. <a href="https://www.zendesk.de/" rel="nofollow" urlslab_href_old="https://www.zendesk.com/" title="Of course! Please provide the content of the webpage you would like summarized." hreflang="de-DE">Zendesk</a></h3> <p>Zendesk is a leading customer service and support platform that empowers businesses to build meaningful relationships with their customers. With its wide range of capabilities including ticket management, live chat, knowledge base, and supporting over 1200 integrations, Zendesk provides a centralized solution for organizations to deliver personalized and efficient support experiences, driving <a href="https://www.liveagent.com/academy/customer-satisfaction/" title="Learn the nitty-gritty of customer satisfaction. Why it matters. How to deal with it, and what are some of the best practices." hreflang="en-US" onover-preload="1">customer satisfaction</a> and loyalty.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b14e912ad67a3223188e2538afd5e21/zendesk-homepage-1024x647.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/0550d613b2292be9723f7f1baff6679d/zendesk-homepage-300x190.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/6524d80745cbddce04b33cb1517858a6/zendesk-homepage-768x485.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/6c1490d2a47d8ee17fb0c86449a2655d/zendesk-homepage-1536x971.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/8faef30c909b96455053983e756f9e22/zendesk-homepage-79x50.png.webp 79w, https://www.liveagent.com/wp/urlslab-download/1e1945fe6583356bfd463c11ee75e02a/zendesk-homepage-40x25.png.webp 40w, https://www.liveagent.com/wp/urlslab-download/b6d841e6454bfdb24424d8e845701b57/zendesk-homepage-530x335.png.webp 530w, https://www.liveagent.com/wp/urlslab-download/1bae8c6b07dff793782c63737e4eb218/zendesk-homepage-633x400.png.webp 633w, https://www.liveagent.com/wp/urlslab-download/24d18655e5490163adaf10ac985320e6/zendesk-homepage-185x117.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/6d6e83ec79260e7ec3b9cfefa0f97bde/zendesk-homepage-110x70.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/9bcdc08dcff01506d1fa761c93867162/zendesk-homepage-485x306.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/43462b2015d0dc80d27f730d996b9439/zendesk-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3ece8c36f946be05c82163df485d51f0/zendesk-homepage-1024x647.png 1024w, https://www.liveagent.com/wp/urlslab-download/b034d536e4eaa375364fd2c0c9cd6e58/zendesk-homepage-300x190.png 300w, https://www.liveagent.com/wp/urlslab-download/15c6ed39042bd871063f1111e3195250/zendesk-homepage-768x485.png 768w, https://www.liveagent.com/wp/urlslab-download/2f76fbebc92f84bdceaddd625d9f99b1/zendesk-homepage-1536x971.png 1536w, https://www.liveagent.com/wp/urlslab-download/8bb5516d771e15cea3af66356dd6739a/zendesk-homepage-79x50.png 79w, https://www.liveagent.com/wp/urlslab-download/4aa29862c7fc03d28c20c14d63223e54/zendesk-homepage-40x25.png 40w, https://www.liveagent.com/wp/urlslab-download/1b9e3d145dc148ab191ba9af803a1138/zendesk-homepage-530x335.png 530w, https://www.liveagent.com/wp/urlslab-download/8216713e3f8e11d90edcbf00ddb420d5/zendesk-homepage-633x400.png 633w, https://www.liveagent.com/wp/urlslab-download/3c67040e96893ebf9c72f589089efc5a/zendesk-homepage-185x117.png 185w, https://www.liveagent.com/wp/urlslab-download/859e57ac117409ea0dfbabf0f2b73d74/zendesk-homepage-110x70.png 110w, https://www.liveagent.com/wp/urlslab-download/d6994595fa3a496d8055a0e96c1208c1/zendesk-homepage-485x306.png 485w, https://www.liveagent.com/wp/urlslab-download/bb395acc57326e32f4e764c36a26ef7f/zendesk-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b14e912ad67a3223188e2538afd5e21/zendesk-homepage-1024x647.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="647" alt="Zendesk ticketing software homepage" class="wp-image-806614" data-src="https://www.liveagent.com/wp/urlslab-download/3ece8c36f946be05c82163df485d51f0/zendesk-homepage-1024x647.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></figure> <h4 class="wp-block-heading" id="h-zendesk-features">Zendesk features</h4> <p>These are some of the features you can find in both Zendesk and Freshdesk:</p> <ul class="wp-block-list"> <li>Omnichannel support</li> <li>Ticketing system</li> <li>Live chat and messaging</li> <li>AI-powered chatbots</li> <li>Knowledge base</li> <li>Self-service portal</li> <li>Customizable automations</li> <li>SLA management</li> <li>Team collaboration</li> <li>Customizable views</li> </ul> <p>Here are some functionalities Zendesk offers that Freshdesk doesn’t:</p> <ul class="wp-block-list"> <li>Shared inbox</li> <li>Blended call center</li> <li>Canned responses</li> <li>Trend analysis</li> <li>VoIP connection</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-zendesk-and-freshdesk">What are the main differences between Zendesk and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Integrations:</strong> Zendesk supports over 1200 integrations, which is more than Freshdesk. This makes Zendesk more adaptable to different business tools and ecosystems, improving its flexibility.</li> <li><strong>Learning curve:</strong> Zendesk tends to have a steeper learning curve compared to Freshdesk due to its complex setup process and broad set of features. Freshdesk is often seen as more beginner-friendly.</li> <li><strong>Feature set:</strong> Both platforms provide a comprehensive set of features for customer service management. However, Zendesk’s advanced features like AI-powered chatbots and customizable views can give it an edge for some businesses.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-7">Pros</h4> <ul class="wp-block-list"> <li>The ticketing system operates efficiently</li> <li>Reporting capabilities are comprehensive</li> <li>Integration options are seamless and varied</li> <li>The interface is easy to navigate and use</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-7">Cons</h4> <ul class="wp-block-list"> <li>Premium features can be costly</li> <li>Customization options are somewhat limited</li> <li>There is a steep learning curve for new users</li> <li>The setup process can be complex</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-businesses-of-all-sizes">Best for businesses of all sizes</h4> <p>Zendesk is a good fit for businesses of all sizes and across industries, from small startups to large enterprises, including tech, retail, and finance. Its breadth of features and integrations caters to businesses with diverse needs. The platform enhances <a href="https://www.liveagent.com/customer-support-glossary/customer-relations/" title="Discover the essentials of customer relations with our comprehensive guide! Learn the differences between customer relations and customer service, explore key factors like support, communication, and personalization, and get expert tips from our staff. Enhance your strategy to build stronger, long-lasting customer connections and boost loyalty and satisfaction. Try LiveAgent for free and unlock powerful features to elevate your customer interactions." hreflang="en-US" onover-preload="1">customer relations</a>, optimizes productivity, and improves communication within teams. Zendesk’s scalable features and integrations make it adaptable for both growing businesses and established enterprises alike.</p> <h4 class="wp-block-heading" id="h-zendesk-pricing">Zendesk pricing</h4> <p>Zendesk’s pricing structure has several different plans:</p> <p><strong>Suite Team</strong>: $69/agent/month<br><strong>Suite Growth</strong>: $115/agent/month<br><strong>Suite Professional</strong>: $149/agent/month<br><strong>Suite Enterprise</strong>: pricing obtainable from their sales team</p> <p>Zendesk offers a free 30-day trial for those interested in a test run.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-7">Author’s opinion</h4> <p>Zendesk definitely stands out as a robust and versatile Freshdesk alternative as it’s equipped with a wide array of features that support efficient customer service. Its strengths mostly lie in its efficient ticketing system, robust reporting capabilities, and seamless integration options. Furthermore, the platform’s user-friendly interface makes it easily accessible to many users.</p> <p>However, Zendesk also has a few downsides. Its premium features come with a high price tag which may deter smaller businesses with limited budgets. The limited customization options can pose challenges for businesses with unique needs, and the high learning curve and complex setup process may present initial obstacles, particularly for users with less technical expertise.</p> <p>Check out a full <a href="/zendesk-alternative/" title="Pick the best Zendesk alternative for your needs! Boost customer service with cost-effective options, top-notch support, and feature-rich solutions." hreflang="en-US" onover-preload="1">Zendesk alternative</a> comparison and find out how it holds up against LiveAgent.</p> <h3 class="wp-block-heading" id="h-10-help-scout">10. <a href="https://www.helpscout.com/" rel="nofollow" title="Discover Help Scout, the customer-first platform your team will love. Streamline support with our shared inbox, help center, and live chat software. Deliver exceptional service with ease, boosting response rates by 56% and CSAT scores by 25% above industry average. Start your free trial today!" hreflang="en">Help Scout</a></h3> <p>Help Scout is a customer service software designed to deliver personalized and efficient support experiences. With its user-friendly interface and robust capabilities, including shared inboxes, automation, and over 50 key integrations, Help Scout enables businesses to streamline communication and manage customer inquiries seamlessly.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/bec78aeeef3dbac3a658455599befeee/help-scout-homepage-1024x573.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/dc1b86fbd70c931f5174fbcf29802118/help-scout-homepage-300x168.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/df2f23a0e5ff208eb532863b988f9bb1/help-scout-homepage-768x430.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/a8f9cd994f150134142f7492d624adea/help-scout-homepage-1536x859.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/da52054be54db6e6180f4ca9d2d49618/help-scout-homepage-89x50.png.webp 89w, https://www.liveagent.com/wp/urlslab-download/a979212f3ee416f8e1726c66acd855d8/help-scout-homepage-45x25.png.webp 45w, https://www.liveagent.com/wp/urlslab-download/fbc2b065f6473c62733a75c85b6ddbe1/help-scout-homepage-599x335.png.webp 599w, https://www.liveagent.com/wp/urlslab-download/18bc964735a331a7c89cdfdefb8aff0d/help-scout-homepage-700x392.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/f66abf635230b296defc1252ddd17337/help-scout-homepage-185x103.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/b0e506dae2aaf57292670b050f37e241/help-scout-homepage-110x62.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/d5014f26d88365334b8529a51677cb4a/help-scout-homepage-485x271.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/4bbd971f434db5ecd21f73c8451c56e7/help-scout-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/963faccf860038b64123f2574938d69c/help-scout-homepage-1024x573.png 1024w, https://www.liveagent.com/wp/urlslab-download/c8fb779cdec56c2cb1cafc9103369aa3/help-scout-homepage-300x168.png 300w, https://www.liveagent.com/wp/urlslab-download/d0409e0f69682309fa33bb0559bc9629/help-scout-homepage-768x430.png 768w, https://www.liveagent.com/wp/urlslab-download/f3000f27ab016a219e09a66187e02eb4/help-scout-homepage-1536x859.png 1536w, https://www.liveagent.com/wp/urlslab-download/36e6fdc246f86b490a4c7946af1a619c/help-scout-homepage-89x50.png 89w, https://www.liveagent.com/wp/urlslab-download/f97dac5d51ce5c47b187c739c3575a7e/help-scout-homepage-45x25.png 45w, https://www.liveagent.com/wp/urlslab-download/0cc56ed2ff4ec79a0e6be632c120834d/help-scout-homepage-599x335.png 599w, https://www.liveagent.com/wp/urlslab-download/4e3e0291b54a2444173a5c39153133b1/help-scout-homepage-700x392.png 700w, https://www.liveagent.com/wp/urlslab-download/6acabfcf255171be9594faf1a655fbaf/help-scout-homepage-185x103.png 185w, https://www.liveagent.com/wp/urlslab-download/13435ee71572b67492a9775bb548158e/help-scout-homepage-110x62.png 110w, https://www.liveagent.com/wp/urlslab-download/938c5bc9e15dbbb7188577325b941deb/help-scout-homepage-485x271.png 485w, https://www.liveagent.com/wp/urlslab-download/ec5957108c34fa8675051c6c6f8f82fc/help-scout-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/bec78aeeef3dbac3a658455599befeee/help-scout-homepage-1024x573.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="573" alt="Help Scout help desk ticketing tool homepage" class="wp-image-806585" data-src="https://www.liveagent.com/wp/urlslab-download/963faccf860038b64123f2574938d69c/help-scout-homepage-1024x573.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></figure> <h4 class="wp-block-heading" id="h-help-scout-features">Help Scout features</h4> <p>Moving forward, let’s check out the key features that Help Scout and Freshdesk both possess:</p> <ul class="wp-block-list"> <li>Multi-channel support</li> <li>Conversation threading</li> <li>Collision detection</li> <li>Integrated knowledge base</li> <li>Team collaboration</li> <li>Customizable branding</li> </ul> <p>And now for the features Help Scout offers, but Freshdesk doesn’t:</p> <ul class="wp-block-list"> <li>Mobile applications</li> <li>Shared inbox</li> <li>Automated workflows</li> <li>Canned responses</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-help-scout-and-freshdesk">What are the main differences between Help Scout and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Shared inboxes:</strong> Help Scout emphasizes shared inboxes, which allows teams to collaborate and manage customer inquiries efficiently. While Freshdesk also supports team collaboration, it doesn’t specifically highlight shared inboxes as a feature.</li> <li><strong>Social media integration:</strong> One area where Freshdesk stands out is its social media integration. Freshdesk allows businesses to manage customer interactions on social media platforms, a feature currently lacking in Help Scout.</li> <li><strong>Customization:</strong> Freshdesk offers more customization options compared to Help Scout. If customization is a priority for your business, Freshdesk may be a better option.</li> <li><strong>Pricing:</strong> While both offer different pricing tiers, Help Scout’s pricing structure could be costlier for larger teams. On the other hand, Freshdesk provides a <a href="https://www.liveagent.com/blog/free-help-desk-software/" title="Explore the best 18 free help desk software and ticketing systems of 2024. Enhance your customer service experience without breaking the bank." hreflang="en-US" onover-preload="1">helpdesk free</a> plan and several tiers to cater to different sizes and budgets of businesses.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-8">Pros</h4> <ul class="wp-block-list"> <li>The interface is straightforward and easy to use</li> <li>Customer support is exceptional and prompt</li> <li>Reporting features provide in-depth analysis and insights</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-8">Cons</h4> <ul class="wp-block-list"> <li>Customization options are somewhat limited</li> <li>Pricing can be costly for larger teams</li> <li>Integration with social media channels is lacking</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses-4">Best for small to medium-sized businesses</h4> <p>Help Scout is ideally suited for small to medium-sized businesses, particularly in industries like e-commerce, software services, healthcare, and education. These sectors often require responsive, personalized customer service and would benefit from Help Scout’s easy-to-use platform and robust customer support capabilities. However, for businesses that heavily depend on social media for customer engagement, such as marketing agencies, or those that require extensive customization, like technology startups, Help Scout may have some limitations.</p> <h4 class="wp-block-heading" id="h-help-scout-pricing">Help Scout pricing</h4> <p>Help Scout’s pricing structure caters to different needs with different plans:</p> <ul class="wp-block-list"> <li><strong>Standard</strong>: $25/agent/month</li> <li><strong>Plus</strong>: $50/agent/month</li> </ul> <p>Before signing up, Help Scout offers a free 15-day trial that you can take advantage of.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-8">Author’s opinion</h4> <p>Help Scout presents itself as a reliable Freshdesk alternative, particularly with its focus on delivering personalized and efficient customer service experiences. It has a user-friendly interface and robust features, such as shared inboxes and automation, that are designed to streamline communication and manage customer inquiries effortlessly.</p> <p>However, Help Scout does come with its own set of drawbacks. Limited customization options could be a challenge for businesses with unique service workflows. The pricing model may also make it expensive for larger teams, and the lack of social media integration could be a hindrance for businesses that heavily rely on these platforms for customer interaction.</p> <p>To determine if Help Scout is the ideal choice for your customer support needs, exploring a comprehensive <a href="https://www.liveagent.com/blog/help-scout-alternative/" title="Discover the top 10 Help Scout alternatives for 2024 offering superior features, integrations, and cost-effective solutions for your business." hreflang="en-US" onover-preload="1">Help Scout alternative</a> software guide can be invaluable. This will provide you with a detailed comparison of Help Scout against other customer service solutions in the market, including LiveAgent, among others.</p> <h3 class="wp-block-heading" id="h-11-kayako">11. <a href="https://kayako.com/" rel="nofollow" title="Transform your customer support with Kayako. Automate 100% of inquiries, free your agents for high-value tasks, and enhance efficiency. See it. Use it. Love it. Learn more now." hreflang="en-US">Kayako</a></h3> <p>Kayako is a comprehensive customer service platform that empowers businesses to manage and improve their customer support operations. With over 100 key integrations and its array of capabilities, including ticket management, live chat, customer engagement, and robust analytics, Kayako enables organizations to provide personalized, efficient, and data-driven support to enhance customer satisfaction and loyalty.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/dcb88f75c81da9973161af32926bc4e6/kayako-homepage-1024x647.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/9121c32aed16fd09d3d05f9caa4f67af/kayako-homepage-300x190.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/bb07750563a0b37bdc5116af23216edb/kayako-homepage-768x485.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/f8db6929db5288c7994072444ab3c361/kayako-homepage-1536x971.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/0d2e1c9e2ddeec82ce611273bc80e932/kayako-homepage-79x50.png.webp 79w, https://www.liveagent.com/wp/urlslab-download/79d9d95c94d3af507bf10d93ee751798/kayako-homepage-40x25.png.webp 40w, https://www.liveagent.com/wp/urlslab-download/5b31d575d935c27938a21c7d6c6b7ab8/kayako-homepage-530x335.png.webp 530w, https://www.liveagent.com/wp/urlslab-download/b3959f7fa15529d82f130739f923997c/kayako-homepage-633x400.png.webp 633w, https://www.liveagent.com/wp/urlslab-download/f63a36d77abc20f7c2e2481d2e4266a4/kayako-homepage-185x117.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/e919d610445271c99cef325593a70acd/kayako-homepage-110x70.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/320fe7fc5e8c6cd3d534d78543a1eeb6/kayako-homepage-485x306.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/2791c9ad1678b8f144287311bec3174b/kayako-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0159cb7301f11193dcecb70f3a58d2e5/kayako-homepage-1024x647.png 1024w, https://www.liveagent.com/wp/urlslab-download/ba226b0484625356953480eb136f96a0/kayako-homepage-300x190.png 300w, https://www.liveagent.com/wp/urlslab-download/bfd18f69a19989ef99e9786e3a0d3bb0/kayako-homepage-768x485.png 768w, https://www.liveagent.com/wp/urlslab-download/79ee3aeb38b968f554af5a010991837b/kayako-homepage-1536x971.png 1536w, https://www.liveagent.com/wp/urlslab-download/750a18c36468fd8bf9997b23b882da79/kayako-homepage-79x50.png 79w, https://www.liveagent.com/wp/urlslab-download/1d4a780e7685b94ba55afc701488e4dd/kayako-homepage-40x25.png 40w, https://www.liveagent.com/wp/urlslab-download/233682db46e6fa93b4c3bbce72ce7ab1/kayako-homepage-530x335.png 530w, https://www.liveagent.com/wp/urlslab-download/5b995d1a2c55e408f20d6f91c960a509/kayako-homepage-633x400.png 633w, https://www.liveagent.com/wp/urlslab-download/79e2fdcf27ef83363c8313f080eaf150/kayako-homepage-185x117.png 185w, https://www.liveagent.com/wp/urlslab-download/59c0cbadd7e5eaed5caa607c98355cc7/kayako-homepage-110x70.png 110w, https://www.liveagent.com/wp/urlslab-download/76b06b02b8e87c61321277b2b9bb0c09/kayako-homepage-485x306.png 485w, https://www.liveagent.com/wp/urlslab-download/2bbdda3e4f77c2f1e4a929363a7fecf5/kayako-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/dcb88f75c81da9973161af32926bc4e6/kayako-homepage-1024x647.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="647" alt="Kayako ticketing system homepage" class="wp-image-806799" data-src="https://www.liveagent.com/wp/urlslab-download/0159cb7301f11193dcecb70f3a58d2e5/kayako-homepage-1024x647.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></figure> <h4 class="wp-block-heading" id="h-kayako-features">Kayako features</h4> <p>Let’s take a look at the key features that both Kayako and Freshdesk share:</p> <ul class="wp-block-list"> <li>Omnichannel support</li> <li>Live chat and messaging</li> <li>Integrated knowledge base</li> <li>Customizable automations</li> <li>Shared views and collaboration</li> <li>SLA and escalation management</li> <li>Customizable email templates</li> <li>Multilingual support</li> </ul> <p>Let’s examine some features that Kayako offers but Freshdesk doesn’t:</p> <ul class="wp-block-list"> <li>Unified inbox</li> <li>Real-time data</li> <li>Customer journey tracking</li> <li>Mobile applications</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-kayako-and-freshdesk">What are the main differences between Kayako and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Omnichannel support:</strong> Both Kayako and Freshdesk offer omnichannel support, but Kayako emphasizes a <a href="https://www.liveagent.com/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1">unified inbox</a> that allows businesses to handle customer interactions across multiple channels in one place, providing a comprehensive view of the customer journey.</li> <li><strong>Customer insights:</strong> Kayako offers customer journey tracking, which enables businesses to understand customer interactions and experiences on a deeper level. While Freshdesk does provide customer insights, it doesn’t explicitly offer customer journey tracking.</li> <li><strong>Pricing:</strong> Freshdesk has transparent pricing plans, while Kayako requires potential users to contact their sales team for pricing details. This might make it more challenging for businesses to make a quick decision about Kayako.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-9">Pros</h4> <ul class="wp-block-list"> <li>Offers extensive reporting and analytics</li> <li>Provides easy integrations with multiple platforms</li> <li>Has an interface that is intuitive and user-friendly</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-9">Cons</h4> <ul class="wp-block-list"> <li>Higher-end features can be pricey</li> <li>Offers limited options for customization</li> <li>Might present a steep learning curve for beginners</li> <li>The initial setup process can be potentially complex</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses-5">Best for small to medium-sized businesses</h4> <p>Ideal for small to medium businesses in sectors like e-commerce, software, financial services, and hospitality, Kayako offers efficient customer support through features like unified inbox and customer journey tracking. Its range of features, which include live chat, email, social, and voice support can all greatly aid businesses looking to streamline <a href="https://www.liveagent.com/academy/customer-service-processes/" title="Discover why you need customer service processes to provide great customer experiences. Use these 5 easy steps to set processes and learn from real-life examples." hreflang="en-US" onover-preload="1">customer service processes</a>.</p> <h4 class="wp-block-heading" id="h-kayako-pricing">Kayako pricing</h4> <p>Contact their sales team for details about their pricing plans.</p> <p>For those interested in a test run, Kayako offers a free 14-day trial for any of its plans.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-9">Author’s opinion</h4> <p>Kayako stands as a capable Freshdesk alternative with a range of customer service tools like omnichannel support, live chat, customer journey tracking, and robust analytics. Its strengths lie in seamless integration capabilities, efficient ticket management, and in-depth customer insights.</p> <p>However, users may find the lack of upfront pricing information inconvenient. As with any platform, potential users should consider their specific needs before choosing Kayako.</p> <p>Kayako suits small to medium-sized businesses aiming to streamline their customer service operations. While its feature set is commendable, potential users should contact Kayako’s sales team for detailed pricing information.</p> <p>Dive into a comprehensive guide to uncover <a href="/kayako-alternative/" title="Discover LiveAgent, the best Kayako alternative with 24/7 support, 179+ features, and no setup fee. Start your free trial today!" hreflang="en-US" onover-preload="1">Kayako alternative</a> software for your customer support needs. This guide carefully compares Kayako with various other customer service software, such as LiveAgent. It aims to provide a clear and concise overview of each platform’s unique features, advantages, and how they measure up against Kayako</p> <h3 class="wp-block-heading" id="h-12-front">12. <a href="https://front.com/" rel="nofollow" title="Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses." hreflang="en">Front</a></h3> <p>Front is a collaborative email management platform that revolutionizes how teams handle <a href="https://www.liveagent.com/academy/customer-communication/" title="Master the art of customer communication with best practices, tools, and strategies. Learn how to enhance interactions and boost customer satisfaction." hreflang="en-US" onover-preload="1">customer communication</a>. Its capabilities include shared inboxes, real-time collaboration, task assignment, email analytics, and over 80 key integrations with various tools, making it a versatile solution for teams looking to optimize their customer communication processes.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c274c011625311488279da68490c0be8/front-customer-service-homepage-1024x515.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/d9dd7b36db2067d335cc4527f14a8b29/front-customer-service-homepage-300x151.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/130c9bc2675981c39a811a1bd55887cb/front-customer-service-homepage-768x386.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/4384bff564743c8c97804f7dff8891b4/front-customer-service-homepage-1536x772.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/a52bbd9f6c342881ce02fb213bb6e9be/front-customer-service-homepage-99x50.png.webp 99w, https://www.liveagent.com/wp/urlslab-download/c9b0608c349908bc354ab9f4d49a4742/front-customer-service-homepage-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/b0335f894ea73163ceeb07e586bec766/front-customer-service-homepage-667x335.png.webp 667w, https://www.liveagent.com/wp/urlslab-download/05440eb91f11a7b2cde58e53848a132f/front-customer-service-homepage-700x352.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/cd7a85edb8f45db92efe10172d720927/front-customer-service-homepage-185x93.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/97ef84afbdca481d67bebd501c195452/front-customer-service-homepage-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/bc8e8b4f65a47ac69b23aaa6febd9cd1/front-customer-service-homepage-485x244.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/96ae97265e84e26b109dcc211db4731f/front-customer-service-homepage.png.webp 1719w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/cc60771f3bdbf952cf0959d43ab9b894/front-customer-service-homepage-1024x515.png 1024w, https://www.liveagent.com/wp/urlslab-download/825ac00bdf7ae652efe6c1958b592258/front-customer-service-homepage-300x151.png 300w, https://www.liveagent.com/wp/urlslab-download/614ab0cdbe458c0f148007de23043061/front-customer-service-homepage-768x386.png 768w, https://www.liveagent.com/wp/urlslab-download/462813195de482eb7b9ba07eb3983002/front-customer-service-homepage-1536x772.png 1536w, https://www.liveagent.com/wp/urlslab-download/8f6ba66b00c02d303894b4606bbba3ed/front-customer-service-homepage-99x50.png 99w, https://www.liveagent.com/wp/urlslab-download/0582f55c8f6f24ab12bc59b18a643428/front-customer-service-homepage-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/32b641eaef8c26f39bbdedd0e42bbd37/front-customer-service-homepage-667x335.png 667w, https://www.liveagent.com/wp/urlslab-download/17fea39f845503d76f4c863b22a48032/front-customer-service-homepage-700x352.png 700w, https://www.liveagent.com/wp/urlslab-download/845644fe378ba5f2f70e4c4a4bc5b841/front-customer-service-homepage-185x93.png 185w, https://www.liveagent.com/wp/urlslab-download/5adad1ff223c503f47d2cd7fdbcdf9c0/front-customer-service-homepage-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/7e984958959dc792baa3b5a6167b68b8/front-customer-service-homepage-485x244.png 485w, https://www.liveagent.com/wp/urlslab-download/137508a262b88d841b8d6d14c079e873/front-customer-service-homepage.png 1719w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c274c011625311488279da68490c0be8/front-customer-service-homepage-1024x515.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="515" alt="" class="wp-image-931694" data-src="https://www.liveagent.com/wp/urlslab-download/cc60771f3bdbf952cf0959d43ab9b894/front-customer-service-homepage-1024x515.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></figure> <h4 class="wp-block-heading" id="h-front-nbsp-features">Front features</h4> <p>Next on our agenda is to assess the key features mutual to both Front and Freshdesk:</p> <ul class="wp-block-list"> <li>Multi-channel support</li> <li>Internal team collaboration</li> <li>Customizable templates</li> <li>Customer contact management</li> <li>Conversation tagging</li> <li>Analytics and reporting</li> <li>Access control</li> <li>Customizable branding</li> </ul> <p>Here are the functionalities Freshdesk doesn’t offer:</p> <ul class="wp-block-list"> <li>Shared inbox</li> <li>Automated workflows</li> <li>Mobile applications</li> <li>Real-time analytics</li> <li>Time tracking</li> <li>Deadline management</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-front-and-freshdesk">What are the main differences between Front and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Online forums:</strong> Freshdesk offers built-in features for creating and managing online forums, allowing businesses to create public or private forums for customer discussions, self-service support, and community engagement. Front doesn’t have dedicated features for online forums, although businesses can leverage Front’s shared inbox and communication tools to facilitate discussions, knowledge sharing, and collaboration among team members.</li> <li><strong>Deadline management:</strong> Front offers deadline management features through its shared inbox and task management capabilities, allowing users to set deadlines, track progress, and collaborate on tasks within the platform. Freshdesk doesn’t have built-in deadline management capabilities, requiring businesses to use separate task management tools or rely on integrations.</li> <li><strong>Calendar sync:</strong> Front offers calendar sync features, allowing users to integrate their calendars with Front’s shared inbox and schedule meetings or appointments directly within the platform. This streamlines scheduling processes and helps avoid conflicts by having a centralized view of team members’ availability and appointments. Freshdesk doesn’t have built-in calendar sync capabilities, meaning businesses have to use separate calendar tools or integrations.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-10">Pros</h4> <ul class="wp-block-list"> <li>Team collaboration features boost efficiency</li> <li>Support extends across multiple channels</li> <li>Robust automation streamlines operations</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-10">Cons</h4> <ul class="wp-block-list"> <li>Reporting features could use enhancement</li> <li>Pricing plans may strain smaller budgets</li> <li>Limited integrations restrict broader utility</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized">Best for small to medium-sized</h4> <p>Front suits small to medium-sized businesses, especially tech startups, marketing agencies, and remote-first companies. Its collaborative tools are valuable for tech startups, while shared inboxes aid marketing agencies with multiple clients. Remote-first businesses benefit from its real-time collaboration, enhancing communication despite higher costs. Even though its pricing plans are on the higher side, companies that value streamlined internal communication and efficient handling of customer interactions will view Front as a strong fit.</p> <h4 class="wp-block-heading" id="h-front-pricing">Front pricing</h4> <p>Front offers various pricing plans to meet all sorts of needs, such as:</p> <ul class="wp-block-list"> <li><strong>Starter</strong>: $19/agent/month</li> <li><strong>Growth</strong>: $59/agent/month</li> <li><strong>Scale</strong>: $99/agent/month</li> <li><strong>Premier</strong>: $229/agent/month</li> </ul> <p>If you want to give it a try before signing up, Front offers a free 7- day trial.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-10">Author’s opinion</h4> <p>Front distinguishes itself as an efficient Freshdesk alternative, particularly for teams seeking improved collaborative <a href="https://www.liveagent.com/email-management-software/" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US" onover-preload="1">email management</a>. With features such as shared inboxes, real-time collaboration, and task assignments, it allows for streamlined customer communication processes.</p> <p>While its email analytics and over 80 integrations enhance its versatility, areas such as reporting and third-party integrations could benefit from improvements. Also, expensive pricing plans may be a concern for some businesses on a budget.</p> <p>Either way, Front is a particularly strong choice for small to medium-sized businesses focused on team collaboration. Its ability to transform emails into collaborative and actionable items, coupled with robust automation capabilities, makes it a noteworthy Freshdesk alternative.</p> <p>You can make sure that Front is the right option for you by taking a look at a deeper <a href="/front-alternative/" title="Discover LiveAgent, the top Front alternative with 24/7 support, no setup fees, and a free trial. Elevate your customer service now!" hreflang="en-US" onover-preload="1">Front alternative</a> software guide. In order for you to have a clearer picture of how Front compares to </p> <h3 class="wp-block-heading" id="h-13-gorgias">13. <a href="https://www.gorgias.com/" rel="nofollow" title="Gorgias is the leading AI customer experience platform for ecommerce stores. Trusted by over 15,000 merchants worldwide." hreflang="en">Gorgias</a></h3> <p>Gorgias is a powerful <a href="https://www.liveagent.com/customer-support-glossary/helpdesk-support/" title="Discover the essentials of helpdesk support with LiveAgent, a versatile software offering ticket management, automation, and multichannel communication to boost customer satisfaction. Learn the difference between help desk and helpdesk, explore top software options, and understand why a ticketing tool is vital for efficient customer support. Try LiveAgent's advanced features with a free trial and elevate your customer service experience today!" hreflang="en-US" onover-preload="1">customer support helpdesk</a> built for e-commerce businesses to provide exceptional customer experiences. With its advanced capabilities in automation, AI-driven responses, and over 30 key integrations with various e-commerce platforms like Shopify, Magento, and BigCommerce, Gorgias enables businesses to efficiently manage customer inquiries, increase response times, and deliver personalized support across multiple channels.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/478557005fb9c2a1dfc3e0a8506222d5/gorgias-homepage-1024x515.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/cb05801b23af2d898ae7e5eddc487562/gorgias-homepage-300x151.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/5081aca5da981d8c9472cfcaa5bbfd51/gorgias-homepage-768x386.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/fc620e5cef3d7c60ccfc8e09e84f7f6f/gorgias-homepage-99x50.jpg.webp 99w, https://www.liveagent.com/wp/urlslab-download/01b75755d9cffd13ed2a105d1bd35880/gorgias-homepage-50x25.jpg.webp 50w, https://www.liveagent.com/wp/urlslab-download/349de83a9407d2eaf0cecc2b5f6f44b9/gorgias-homepage-666x335.jpg.webp 666w, https://www.liveagent.com/wp/urlslab-download/e460c7da15b403e3c8bc15c14ba27ecf/gorgias-homepage-700x352.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/cc24b6be63a51ee66c8e48167e81f16a/gorgias-homepage-185x93.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/c96062536b765bc6592b18ace1eb8c39/gorgias-homepage-110x55.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/0fa1e60c3ee607be0ec4eba642faa2e6/gorgias-homepage-485x244.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/9aa0d397ddd52e4a8ba33476e6f48e3c/gorgias-homepage.jpg.webp 1484w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/8b0af27e87794fa3c36dfec7eadbabaf/gorgias-homepage-1024x515.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/f10267af51bb7a2fd61b3b0bfce422a0/gorgias-homepage-300x151.jpg 300w, https://www.liveagent.com/wp/urlslab-download/d3759bdbef74df59d0a5c76a2eedbecf/gorgias-homepage-768x386.jpg 768w, https://www.liveagent.com/wp/urlslab-download/d9ccb0bab98017bf44f95f23453767a2/gorgias-homepage-99x50.jpg 99w, https://www.liveagent.com/wp/urlslab-download/a5968c4c776637dfd84c5b307b8fa4cc/gorgias-homepage-50x25.jpg 50w, https://www.liveagent.com/wp/urlslab-download/0a87ef6ead06b9ca617f0eaf32d2c50c/gorgias-homepage-666x335.jpg 666w, https://www.liveagent.com/wp/urlslab-download/d29765980d78e9b5edf2350938611bc7/gorgias-homepage-700x352.jpg 700w, https://www.liveagent.com/wp/urlslab-download/c917df9da6d791354808e928a698625d/gorgias-homepage-185x93.jpg 185w, https://www.liveagent.com/wp/urlslab-download/bcaba2c0e26e048d2b3b0e337dec3313/gorgias-homepage-110x55.jpg 110w, https://www.liveagent.com/wp/urlslab-download/7eb54c1b5a441cc72a92759d11a156ae/gorgias-homepage-485x244.jpg 485w, https://www.liveagent.com/wp/urlslab-download/c6f5c8c49e9c7e78db59cd3f23380d94/gorgias-homepage.jpg 1484w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/478557005fb9c2a1dfc3e0a8506222d5/gorgias-homepage-1024x515.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="515" alt="Gorgias homepage - profit-focused ecommerce live chat software" class="wp-image-821245" data-src="https://www.liveagent.com/wp/urlslab-download/8b0af27e87794fa3c36dfec7eadbabaf/gorgias-homepage-1024x515.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></figure> <h4 class="wp-block-heading" id="h-gorgias-features">Gorgias features</h4> <p>Let’s now examine the key features that both Gorgias and Freshdesk share:</p> <ul class="wp-block-list"> <li>Omni-channel support</li> <li>Integrated helpdesk</li> <li>Automated ticket routing</li> <li>Customer information consolidation</li> <li>Live chat and messaging</li> <li>Team collaboration</li> </ul> <p>Here are some features Freshdesk doesn’t offer but Gorgias does:</p> <ul class="wp-block-list"> <li>Mobile applications</li> <li>Canned responses</li> <li>AI-powered suggestions</li> <li>Customizable macros</li> <li>E-commerce platform integrations</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-gorgias-and-freshdesk">What are the main differences between Gorgias and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>AI-powered responses:</strong> Gorgias employs artificial intelligence technology to provide automated responses to customer inquiries. This allows businesses to streamline their customer service processes and respond more quickly to customer needs. Freshdesk doesn’t have this AI-driven response feature.</li> <li><strong>Customizable macros:</strong> Gorgias offers customizable macros that automatically respond to common customer inquiries, helping to enhance efficiency in customer service.</li> <li><strong>Integrations:</strong> Freshdesk offers many integrations with various third-party apps and tools, giving businesses the flexibility to connect their customer support processes with other systems. Gorgias also offers integrations, but it primarily focuses on e-commerce platform integrations, facilitating communication and data synchronization between the support system and the e-commerce store.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-11">Pros</h4> <ul class="wp-block-list"> <li>Platform supports various communication channels</li> <li>Automated responses boost service speed</li> <li>Effective tools streamline workflow management</li> <li>Flexibility in integrating with other software</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-11">Cons</h4> <ul class="wp-block-list"> <li>Customization options are limited</li> <li>Steep learning curve for newcomers</li> <li>Occasional software glitches may occur</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-small-to-medium-sized-businesses-6">Best for small to medium-sized businesses</h4> <p>Gorgias’ software is designed specifically for e-commerce businesses, particularly those on Shopify, making it an excellent choice for small to medium-sized e-commerce retailers. Its robust integration with e-commerce platforms also makes it a scalable solution for larger, more complex online retail operations.</p> <h4 class="wp-block-heading" id="h-gorgias-pricing">Gorgias pricing</h4> <p>Gorgias extends a variety of pricing plans:</p> <ul class="wp-block-list"> <li><strong>Starter</strong>: $10/50 tickets/month</li> <li><strong>Basic</strong>: $60/300 tickets/month</li> <li><strong>Pro</strong>: $360/2000 tickets/month</li> <li><strong>Advanced</strong>: $900/5000 tickets/month</li> <li><strong>Enterprise</strong>: pricing available upon request</li> </ul> <p>Gorgias offers a 7-day free trial for those who want to try it out before signing up.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-11">Author’s opinion</h4> <p>Gorgias serves as an effective alternative to Freshdesk for e-commerce businesses that offers capabilities like omnichannel support, automation, and extensive integrations with popular e-commerce platforms. Its AI-driven response system and automated <a href="https://www.liveagent.com/features/automated-ticket-distribution/" title="Automatically rotate phone duty, and set pause times for your agents if needed. Learn more about LiveAgent's automated ticket distribution." hreflang="en-US" onover-preload="1">ticket routing</a> provide businesses with great tools for managing customer inquiries.</p> <p>Integrated helpdesk and e-commerce platform integrations make Gorgias an impressive customer support tool. However, its limited customization options, steep learning curve, and occasional glitches could be hurdles for some users.</p> <p>Gorgias is particularly well-suited for small to medium-sized e-commerce businesses, especially those using Shopify. For businesses in this domain, Gorgias is definitely a viable alternative to consider over Freshdesk.</p> <p>Exploring a comprehensive <a href="/gorgias-alternative/" title="Discover why LiveAgent is the best Gorgias alternative: no setup fee, 24/7 support, free trial, and powerful integrations." hreflang="en-US" onover-preload="1">Gorgias alternative</a> software guide can illuminate the landscape of customer service tools, providing insights into how Gorgias stacks up against rivals like LiveAgent among others. This guide is designed to arm you with the information needed to determine if a switch from Gorgias to another platform could enhance your support team’s effectiveness and improve customer satisfaction.</p> <h3 class="wp-block-heading" id="h-14-jira-service-management">14. <a href="https://www.atlassian.com/software/jira/service-management" rel="nofollow" title="Tired of slow IT responses? Upgrade to Jira Service Management for faster, efficient service, and exceptional support. Try it today!" hreflang="en">Jira Service Management</a></h3> <p>Jira Service Management is a robust <a href="https://www.liveagent.com/customer-support-glossary/service-desk/" title="Service desk is a single point of contact between company and customers, users, business partners. Service desk can be referred as a specific help desk." hreflang="en-US" onover-preload="1">service desk</a> software that empowers teams to deliver exceptional IT and business services. With comprehensive capabilities in incident management, problem resolution, change management, and self-service portals, on top of integration with over 500 applications and platforms, Jira Service Management enables organizations to streamline service operations and improve customer satisfaction.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/af8d237f388edf3190c8ae823ec5354a/Jira-Service-Management-homepage-1024x508.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/00246683c908670eccba70de6818de9f/Jira-Service-Management-homepage-300x149.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/e6d0c3dc3c7670684d2a9c79d839b9e2/Jira-Service-Management-homepage-768x381.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/da39d7c1bc66c3cd7f0aa08d9589c3bf/Jira-Service-Management-homepage-1536x761.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/35e00b1bac69587574747c94bec14880/Jira-Service-Management-homepage-101x50.png.webp 101w, https://www.liveagent.com/wp/urlslab-download/0252b28d64e88500754e5e3c594e8d21/Jira-Service-Management-homepage-50x25.png.webp 50w, https://www.liveagent.com/wp/urlslab-download/3757a537496e795169b638c1ae135c75/Jira-Service-Management-homepage-676x335.png.webp 676w, https://www.liveagent.com/wp/urlslab-download/fd6b6dd5d0d444ad2b34f4ae347509f6/Jira-Service-Management-homepage-700x347.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/2420a95e40aab3e7d1267bf856fc1757/Jira-Service-Management-homepage-185x92.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/6054ccae07eeb41d22047ed16748d2cd/Jira-Service-Management-homepage-110x55.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/9090a53b598af7471e42e10bfa0f3c72/Jira-Service-Management-homepage-485x240.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/16644d1bf128bc6836ca344a4475cbe6/Jira-Service-Management-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/15c0dbda830daf350e4e9fcabf9e2482/Jira-Service-Management-homepage-1024x508.png 1024w, https://www.liveagent.com/wp/urlslab-download/7a5a36881b7b5f814e5f65242f704104/Jira-Service-Management-homepage-300x149.png 300w, https://www.liveagent.com/wp/urlslab-download/16e7bbb3124571b7b65428bec9edd737/Jira-Service-Management-homepage-768x381.png 768w, https://www.liveagent.com/wp/urlslab-download/00cf7ae139648fa7935a15766cf463c8/Jira-Service-Management-homepage-1536x761.png 1536w, https://www.liveagent.com/wp/urlslab-download/60b94f0158e4f484718cdbfdad4e5d7e/Jira-Service-Management-homepage-101x50.png 101w, https://www.liveagent.com/wp/urlslab-download/bd983dda35a95b5a7435c039b2317622/Jira-Service-Management-homepage-50x25.png 50w, https://www.liveagent.com/wp/urlslab-download/1e46066cd787cb4886a8bb0ef3660707/Jira-Service-Management-homepage-676x335.png 676w, https://www.liveagent.com/wp/urlslab-download/de94f89866386658270f036bab138af3/Jira-Service-Management-homepage-700x347.png 700w, https://www.liveagent.com/wp/urlslab-download/044ce5ca4dafc95504fce66c81816245/Jira-Service-Management-homepage-185x92.png 185w, https://www.liveagent.com/wp/urlslab-download/414401db9682ec3c1d8f57bd98df6412/Jira-Service-Management-homepage-110x55.png 110w, https://www.liveagent.com/wp/urlslab-download/364a425b88940ba4c350bc67fc7df513/Jira-Service-Management-homepage-485x240.png 485w, https://www.liveagent.com/wp/urlslab-download/e14aef0f2e2a4d8264b2e67ded131f65/Jira-Service-Management-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/af8d237f388edf3190c8ae823ec5354a/Jira-Service-Management-homepage-1024x508.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="508" alt="Jira Service Management homepage, a Help Scout alternative for help desk software" class="wp-image-863753" data-src="https://www.liveagent.com/wp/urlslab-download/15c0dbda830daf350e4e9fcabf9e2482/Jira-Service-Management-homepage-1024x508.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></figure> <h4 class="wp-block-heading" id="h-jira-service-management-features">Jira Service Management features</h4> <p>Next up is to examine the shared features between Jira Service Management and Freshdesk:</p> <ul class="wp-block-list"> <li>Incident and request management</li> <li>Queues and SLA tracking</li> <li>Service request workflows</li> <li>Customizable forms and fields</li> <li>Knowledge base integration</li> <li>Automated request routing</li> <li>IT service catalog</li> <li>Team collaboration</li> </ul> <p>Here are some functionalities Jira Service Management has that Freshdesk doesn’t offer:</p> <ul class="wp-block-list"> <li>Integrations with Atlassian products</li> <li>Mobile applications</li> <li>Change management</li> <li>Asset and configuration management</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-jira-service-management-and-freshdesk">What are the main differences between Jira Service Management and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Incident and change management:</strong> Jira Service Management shines in its incident management and change management features, giving teams the tools necessary to manage and mitigate problems efficiently. Freshdesk, while offering robust ticketing and issue tracking, doesn’t offer the same level of incident and change management.</li> <li><strong>IT service catalog:</strong> Jira Service Management includes an IT service catalog that helps businesses manage services and requests in a more organized manner.</li> <li><strong>Configuration and asset management:</strong> Jira Service Management has configuration and asset management capabilities, enabling teams to track and manage IT resources effectively.</li> <li><strong>Pricing:</strong> Freshdesk typically offers straightforward pricing plans based on the number of agents, making it easy for businesses to understand and budget for their support expenses. Jira Service Management’s pricing structure can be more complex, and it may be bundled with other Atlassian products in their pricing model.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-29 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-12">Pros</h4> <ul class="wp-block-list"> <li>Integrated features facilitate team collaboration</li> <li>Powerful reporting enables insightful analysis</li> <li>Scalability accommodates growth needs</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-12">Cons</h4> <ul class="wp-block-list"> <li>Configuration can be complex</li> <li>Learning curve might be steep for beginners</li> <li>Limited customization could limit flexibility</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-medium-to-large-sized-businesses-0">Best for medium to large-sized businesses</h4> <p>Jira Service Management is primarily geared towards medium to large-sized businesses and IT teams seeking a comprehensive and customizable <a href="https://www.liveagent.com/academy/help-desk-vs-service-desk/" title="Discover the key differences between help desks and service desks to choose the best fit for your business needs. Learn about their unique features, benefits, and find expert guidance on selecting the right tool. Plus, enjoy a free trial of LiveAgent's renowned help desk software and elevate your customer service today!" hreflang="en-US" onover-preload="1">service desk</a> solution. Its strong emphasis on ITSM (IT Service Management) also makes it a suitable choice for organizations adhering to ITIL (Information Technology Infrastructure Library) practices.</p> <h4 class="wp-block-heading" id="h-jira-service-management-pricing">Jira Service Management pricing</h4> <p>Jira Service Management provides a range of pricing options:</p> <ul class="wp-block-list"> <li><strong>Free</strong>: Free for up to 3 agents</li> <li><strong>Standard</strong>: $22.05/agent/month</li> <li><strong>Premium</strong>: $49.35/agent/month</li> <li><strong>Enterprise</strong>: pricing available upon request</li> </ul> <p>Jira Service Management offers a free 7-day trial for both their Standard and Premium plans.</p> <h4 class="wp-block-heading" id="h-author-s-opinion-12">Author’s opinion</h4> <p>Jira Service Management is a strong Freshdesk alternative well-equipped with helpful features catering specifically to IT and business services. The software is well-noted for its comprehensive incident management, change management, and robust reporting capabilities that offer teams the tools needed to effectively manage and resolve customer requests.</p> <p>The software’s key strengths lie in its integration with Atlassian products, which makes it a strong contender for businesses already leveraging the Atlassian ecosystem. On the downside, it does have a rather complex configuration process and a steep learning curve, which might be a challenge for beginners.</p> <p>Delving into a detailed <a href="https://www.liveagent.com/blog/jira-alternative/" urlslab_href_old="/jira-alternative/" title="Discover the top 15 Jira alternatives for 2024 to boost your team's efficiency and streamline project management. Explore now!" hreflang="en-US" onover-preload="1">Jira alternative</a> software guide offers a fresh perspective on project management and issue tracking tools, highlighting the differences and potential advantages over Jira. This exploration aims to equip you with the knowledge to assess whether transitioning from Jira to another solution, such as LiveAgent, could lead to better project outcomes, more efficient workflows, and enhanced team collaboration.</p> <h3 class="wp-block-heading" id="h-15-teamsupport">15. <a href="https://www.teamsupport.com/" rel="nofollow" title="TeamSupport's help desk ticketing and live chat customer support solutions make resolving complex issues simple." hreflang="en-US">TeamSupport</a></h3> <p>TeamSupport is a customer support software that provides a collaborative platform for businesses to efficiently manage customer inquiries and support tickets. TeamSupport offers over 25 integrations and facilitates ticket management, <a href="https://www.liveagent.com/self-service-software/" title="Discover the best customer self-service software of 2024 with LiveAgent. Enhance customer satisfaction and cut costs by automating support processes, offering 24/7 assistance through ticketing, live chat, call center management, and customer portals. Compare top providers like Zoho Desk, Intercom, and Help Scout for optimal business solutions. Explore features, pricing, and benefits to revolutionize your customer support experience today." hreflang="en-US" onover-preload="1">customer self-service</a>, and customer database, enabling organizations to deliver personalized support experiences and foster stronger customer relationships.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/ccac5bee10de3a91d6d2f0ee11363079/teamsupport-homepage-1024x647.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/f9b6e98469260b1cbdb201453c07e55d/teamsupport-homepage-300x190.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/634b44bb0b1672448472ccdfa4e681e2/teamsupport-homepage-768x485.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/7b7f7bfd882f99f9ec27a9d363a6be64/teamsupport-homepage-1536x971.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/db387a09b443f678fb5ca45f5e949a20/teamsupport-homepage-79x50.png.webp 79w, https://www.liveagent.com/wp/urlslab-download/fbc4e01a9b27747995102bf49d926aa3/teamsupport-homepage-40x25.png.webp 40w, https://www.liveagent.com/wp/urlslab-download/52d031ecc087b0bbd1d7ab5f004e08b6/teamsupport-homepage-530x335.png.webp 530w, https://www.liveagent.com/wp/urlslab-download/ca5ae974ce4d798403f303119a40989f/teamsupport-homepage-633x400.png.webp 633w, https://www.liveagent.com/wp/urlslab-download/1781272d323a10ed5c420778c3e2ccdf/teamsupport-homepage-185x117.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/f3999143ad58a8cdb4cfba4bf94ce803/teamsupport-homepage-110x70.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/717ea3b608c715a78adcd94dc809be89/teamsupport-homepage-485x306.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/eaae86f6a29f6b355ec7e9f8fd12f5dc/teamsupport-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b9f7c832698d81893fe69238f38e817d/teamsupport-homepage-1024x647.png 1024w, https://www.liveagent.com/wp/urlslab-download/31b745461e356979d855ad925f7c48f9/teamsupport-homepage-300x190.png 300w, https://www.liveagent.com/wp/urlslab-download/50f3b5af243e04ff0acc21fa5165bc45/teamsupport-homepage-768x485.png 768w, https://www.liveagent.com/wp/urlslab-download/eb6cb621cd90b5196ac20d26c637c13c/teamsupport-homepage-1536x971.png 1536w, https://www.liveagent.com/wp/urlslab-download/59fadf5b8d336312926d0dd5df1ac371/teamsupport-homepage-79x50.png 79w, https://www.liveagent.com/wp/urlslab-download/549e45fe37c7b4179d5b3df29af17837/teamsupport-homepage-40x25.png 40w, https://www.liveagent.com/wp/urlslab-download/76eeddfe4ffcda11e32b65cefcf9cb53/teamsupport-homepage-530x335.png 530w, https://www.liveagent.com/wp/urlslab-download/feec49f49890b18adfc0ce87cb7caeeb/teamsupport-homepage-633x400.png 633w, https://www.liveagent.com/wp/urlslab-download/0c3ad98b74699998e1ad870fb9225c79/teamsupport-homepage-185x117.png 185w, https://www.liveagent.com/wp/urlslab-download/1d8aca3d4470223799db1fc3cc743e3d/teamsupport-homepage-110x70.png 110w, https://www.liveagent.com/wp/urlslab-download/594a2039e628d57c2ce0d666264fca5d/teamsupport-homepage-485x306.png 485w, https://www.liveagent.com/wp/urlslab-download/5a152050147c0a9ef454d1c14b1adb1c/teamsupport-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/ccac5bee10de3a91d6d2f0ee11363079/teamsupport-homepage-1024x647.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="647" alt="TeamSupport ticketing software homepage" class="wp-image-806736" data-src="https://www.liveagent.com/wp/urlslab-download/b9f7c832698d81893fe69238f38e817d/teamsupport-homepage-1024x647.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></figure> <h4 class="wp-block-heading" id="h-teamsupport-features">TeamSupport features</h4> <p>Now, let’s take a look at some of the key features TeamSupport and Freshdesk have in common:</p> <ul class="wp-block-list"> <li>Multi-channel support</li> <li>Collaboration tools</li> <li>Knowledge base</li> <li>Customizable automation</li> <li>SLA management</li> <li>Advanced reporting and analytics</li> </ul> <p>And here is what TeamSupport has to offer that Freshdesk doesn’t:</p> <ul class="wp-block-list"> <li>Water cooler social tools</li> <li>Customizable agent views</li> <li>Customer distress index</li> <li>Mobile applications</li> <li>Calendar management</li> </ul> <h4 class="wp-block-heading" id="h-what-are-the-main-differences-between-teamsupport-and-freshdesk">What are the main differences between TeamSupport and Freshdesk?</h4> <ul class="wp-block-list"> <li><strong>Customer distress index:</strong> TeamSupport features a unique Customer Distress Index, which helps businesses identify and prioritize at-risk customers. This index is calculated based on various factors such as ticket volume, ticket severity, and resolution time. Freshdesk doesn’t have a similar feature.</li> <li><strong>Chatbot:</strong> Freshdesk offers AI-driven chatbot capabilities to automate responses and provide instant support. TeamSupport doesn’t have built-in chatbot functionality but may allow integrations with third-party chatbot solutions.</li> <li><strong>Customizable agent views:</strong> With TeamSupport, agents can customize their views based on their roles, preferences, or specific tasks. This can increase efficiency and productivity by allowing agents to focus on the most relevant information.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-30 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-13">Pros</h4> <ul class="wp-block-list"> <li>Ticket management is handled efficiently</li> <li>Customer portal is robust and reliable</li> <li>Customer support is prompt and effective</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__third is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-13">Cons</h4> <ul class="wp-block-list"> <li>The complexity of the interface might be challenging</li> <li>New users may experience a learning curve</li> <li>Report customization may be lacking</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-best-for-medium-to-large-sized-businesses-1">Best for medium to large-sized businesses</h4> <p>TeamSupport is ideally suited for medium to large-sized businesses operating in the B2B sector, particularly in industries such as software services, manufacturing, and technology. Its comprehensive features, like inventory management and customer distress index, and robust integrations make it an excellent choice for businesses requiring advanced customer support capabilities.</p> <h4 class="wp-block-heading" id="h-teamsupport-pricing">TeamSupport pricing</h4> <p>TeamSupport offers multiple pricing plans:</p> <ul class="wp-block-list"> <li><strong>Essential Support</strong>: $35/agnet/month</li> <li><strong>Professional Support</strong>: $49/agent/month</li> <li><strong>Enterprise Support</strong>: pricing available upon request</li> </ul> <h4 class="wp-block-heading" id="h-author-s-opinion-13">Author’s opinion</h4> <p>TeamSupport makes a strong Freshdesk alternative with its focus on team collaboration and comprehensive support features. It particularly stands out with its unique features such as the customer distress index, screen recordings, and advanced inventory tracking, which provide valuable insights and aid in delivering a high-quality support experience.</p> <p>Its rich feature set and comprehensive integrations make it a solid choice, although its complex interface and steep learning curve may require some time to get used to it. Another point to consider is that while its reporting is robust, more customization options would elevate its usability.</p> <p>For medium to large-sized businesses, especially in the B2B sector, TeamSupport’s collaborative and comprehensive nature makes it a strong consideration. Its advanced features cater really well to organizations that need to go beyond the basics of customer support, which ultimately makes it an effective tool for managing and improving customer relationships.</p> <p>If your search for the ideal customer support solution has led you to consider TeamSupport, our guide on <a href="/teamsupport-alternative/" title="LiveAgent is the ultimate omnichannel solution for your business. Provide support via all relevant channels for a reasonable price." hreflang="en-US" onover-preload="1">TeamSupport alternative</a> software is here to assist. It provides a comprehensive comparison, highlighting how different platforms, like LiveAgent, measure up against TeamSupport in terms of functionality, user experience, and overall value.</p> <h2 class="wp-block-heading" id="h-how-can-freshdesk-alternatives-help-improve-team-collaboration-and-productivity-in-customer-service">How can Freshdesk alternatives help improve team collaboration and productivity in customer service?</h2> <p>Freshdesk alternatives offer various features that can significantly enhance team collaboration and productivity in customer service. Comprehensive integrations, such as LiveAgent’s fast live chat widgets and <a href="/features/canned-messages-macros/" title="Discover how canned messages can improve your productivity and workflow. Create an unlimited number of canned messages today!" hreflang="en-US" onover-preload="1">canned messages</a>, streamline communication and response times, enabling teams to resolve customer queries efficiently.</p> <p>Additionally, powerful <a href="/features/rules/" title="Automate and organize your workflow with rules. Rules allow you to organize your tickets, send automatic replies, and more." hreflang="en-US" onover-preload="1">workflow automation rules</a> in these alternatives automate repetitive tasks and standardize processes, freeing up valuable time for support agents to focus on more complex issues. This improved workflow ensures a smoother and more organized customer service operation.</p> <p>The flexibility of Freshdesk alternatives is another key factor. These solutions allow customer service teams to adapt the system to their specific needs, fostering seamless collaboration and increased productivity. By customizing the platform to align with their unique workflows, teams can optimize their processes, leading to more effective customer support and overall enhanced team performance.</p> <h2 class="wp-block-heading" id="h-how-do-freshdesk-alternatives-perform-in-terms-of-customer-support-and-resource-availability">How do Freshdesk alternatives perform in terms of customer support and resource availability?</h2> <p>Navigating the diverse realm of customer service platforms, one quickly realizes the importance of robust support and extensive resources. Let’s evaluate how some of the leading Freshdesk alternatives fare in these essential aspects.</p> <h3 class="wp-block-heading" id="h-liveagent">LiveAgent</h3> <ul class="wp-block-list"> <li><strong>Resource availability:</strong> LiveAgent is equipped with an array of resources such as extensive online tutorials, a dedicated customer portal, enlightening webinars, and an active community forum to assist users in various scenarios.</li> <li><strong>Support options:</strong> Users can rely on LiveAgent’s round-the-clock support channels, which include a 24/7 live chat, phone support, and email assistance.</li> </ul> <h3 class="wp-block-heading" id="h-zoho-desk">Zoho Desk</h3> <ul class="wp-block-list"> <li><strong>Resource availability:</strong> Zoho Desk enriches its users with a blend of resources. From in-depth developer documentation for the tech-savvy, to webinars, training programs, and a vibrant user community, they aim to cover all bases.</li> <li><strong>Support options:</strong> While Zoho Desk doesn’t offer live chat support, they do provide phone and email support from Monday to Friday.</li> </ul> <h3 class="wp-block-heading" id="h-salesforce-service-cloud">Salesforce Service Cloud</h3> <ul class="wp-block-list"> <li><strong>Resource availability:</strong> Salesforce Service Cloud stands out with a comprehensive array of resources. Their offerings span from detailed user guides and developer-oriented documentation to training, certification programs, and the interactive Trailhead learning path.</li> <li><strong>Support options:</strong> Premium users of Salesforce Service Cloud can avail of 24/7 phone support. Additionally, email support is available to cater to users’ queries.</li> </ul> <h3 class="wp-block-heading" id="h-front">Front</h3> <ul class="wp-block-list"> <li><strong>Resource availability:</strong> Front champions user education through its comprehensive guides, timely webinars, invaluable training resources, and a community forum that promotes peer-to-peer engagement.</li> <li><strong>Support options:</strong> Front offers phone support during standard business hours, with premium users receiving priority assistance. Email support is also accessible during these times.</li> </ul> <h3 class="wp-block-heading" id="h-intercom">Intercom</h3> <ul class="wp-block-list"> <li><strong>Resource availability:</strong> Intercom’s curated resources comprise insightful books, detailed guides, informative webinars, and a user community buzzing with best practice sharing and peer insights.</li> <li><strong>Support options:</strong> While phone support isn’t an option with Intercom, they offer a live chat feature exclusively for premium users and standard email support for inquiries and assistance.</li> </ul> <h2 class="wp-block-heading" id="h-conclusion">Conclusion</h2> <p>Exploring Freshdesk alternatives can lead businesses to discover a customer support solution that perfectly aligns with their unique needs and preferences. When considering a customer support platform, it is crucial to carefully evaluate your own business needs and objectives. Take into account factors such as the required feature set, scalability, budget constraints, and desired level of customization.</p> <p>Amongst the Freshdesk alternatives, LiveAgent emerges as a strong contender, offering a comprehensive set of features, including ticket management, automation, live chat, knowledge base, and much more. Its competitive pricing, ease of use, and extensive integrations make it a versatile and cost-effective choice for businesses of all sizes.</p> <p>Don’t hesitate to take action and try LiveAgent for yourself. By experiencing its value firsthand through the <a href="/trial/" title="Considering LiveAgent help desk software? 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