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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Enhance your customer service skills with our extensive guides and tips at LiveAgent Academy." hreflang="en-US" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-en" lang="en"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="us" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/softuer-za-upravlenie-na-email/" title="Управлявайте ефективно голям обем от имейли чрез софтуер за имейл мениджмънт. Научете повече за предимствата, функциите и други на системата за управление на имейл." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/software-pro-spravu-e-mailu/" title="Spravujte efektivně velké množství e-mailů pomocí softwaru pro správu e-mailů. Zjistěte více o výhodách, funkcích a dalších možnostech systému pro správu e-mailů!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/email-management-software/" title="Se de 20 bedste softwareløsninger til e-mailadministration i vores omfattende guide! 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Fördern Sie die Produktivität und vereinheitlichen Sie Ihren Posteingang noch heute." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/emailide-haldamise-tarkvara/" title="Hallake suurt kogust e-maile efektiivselt kasutades e-mailide haldamise tarkvara. Saage e-mailide haldamise süsteemi eelistest, funktsioonidest ja muust rohkem teada!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/software-de-gestion-correo-electronico/" title="¡Descubre las 20 mejores soluciones de software de gestión de correo electrónico en nuestra guía completa! ¡Aumenta la productividad y simplifica tu bandeja de entrada hoy mismo." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/logiciel-de-gestion-des-e-mails/" title="Traitez efficacement un grand nombre d'e-mails avec un logiciel de gestion des e-mails. Découvrez les avantages du système de gestion des e-mails, ses fonctionnalités et bien plus encore !" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/logismiko-diaxeirisis-email/" title="Ανακαλύψτε τα 20 καλύτερα λογισμικά διαχείρισης email στον περιεκτικό μας οδηγό! Ενισχύστε την παραγωγικότητα και εξορθολογίστε τα εισερχόμενά σας σήμερα!" hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/softver-za-upravljanje-emailovima/" title="Efikasnije upravljajte velikom količinom e-mailova sa softverom za upravljanje emailovima. Saznajte više o sustavu za upravljanje e-mailovima te njegovim prednostima, značajkama i više!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/email-gestione-software/" title="Scopri i 20 migliori software di gestione delle email per ottimizzare la produttività della tua azienda! Migliora l'efficienza della tua casella di posta con integrazioni avanzate, analisi delle prestazioni e un servizio clienti potenziato. Visita la nostra guida completa per trasformare la tua gestione delle email!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/e-pasta-parvaldibas-programmatura/" title="Atklājiet 20 labākos e-pasta pārvaldības programmatūras risinājumus mūsu visaptverošajā rokasgrāmatā! Palieliniet produktivitāti un optimizējiet savu iesūtni jau šodien." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/el-pasto-valdymo-programine-iranga/" title="Efektyviai valdykite didelį kiekį el. laiškų naudodami el. pašto valdymo programinę įrangą. Sužinokite daugiau apie el. pašto valdymo sistemos pranašumus, funkcijas ir kita!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/e-mail-kezelo-szoftver/" title="Nagy mennyiségű e-mailt kezelhet hatékonyan az e-mail kezelő szoftverrel. Tudjon meg többet az e-mail kezelő rendszer előnyeiről, funkcióiról és egyebekről!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/emailbeheersoftware/" title="Beheer een groot aantal emails efficiënt met software voor emailbeheer. Lees meer over de voordelen, functies en meer van het emailbeheersysteem!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/programvare-e-postadministrasjon/" title="Håndter et stort volum av e-poster effektivt med e-postadministrerings programvarer. Ler mer om e-postadministrerings systemets fordeler, funksjoner og mer!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/oprogramowanie-do-zarzadzania-poczta-email/" title="Wydajnie zarządzaj dużą liczbą wiadomości e-mail za pomocą oprogramowania do zarządzania pocztą e-mail. Dowiedz się więcej o zaletach, funkcjach i nie tylko systemu zarządzania pocztą e-mail!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/program-gestionare-posta-electronica/" title="Gestionați eficient un volum larg de mesaje cu programul de gestionare a poștei electronice. Aflați mai multe despre beneficiile, caracteristicile și numeroasele funcții ale sistemului de gestionare a poștei electronice!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/po-dlya-upravleniya-elektronnoi-pochtoi/" title="Эффективно обрабатывайте большие объемы электронной почты с помощью программного обеспечения управления электронной почтой. Узнайте о преимуществах и функциях системы управления электронной почтой и многое другое!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/softver-pre-spravu-emailov/" title="Objavte 20 najlepších softvérových riešení na správu e-mailov v našom komplexnom sprievodcovi! Zvýšte produktivitu a zefektívnite svoju doručenú poštu ešte dnes." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/urejevalnik-elektronske-poste/" title="S to programsko opremo boste učinkovito urejali velike količine elektronskih sporočil. Spoznajte več o prednostih urejevalnika elelektronske pošte, njegovih funkcijah, itd.!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/youjian-guanli-ruanjian/" title="使用邮件管理软件来有效地管理大量电子邮件。了解更多关于电子邮件管理系统的好处和功能等！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/software-pamamahala-email/" title="Alamin ang pinakamahusay na software sa pamamahala ng email para sa 2022 sa LiveAgent. Tuklasin ang mga tampok tulad ng pagtitiket, pagsala, at pagtatag ng mga departamento na magpapahusay sa iyong negosyo. Dagdagan ang produktibidad at kasiyahan ng kustomer gamit ang advanced na kasangkapang ito. Bisitahin ang aming site para sa detalyado at praktikal na gabay!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/email-quan-ly-phan-mem/" title="Khám phá 20 giải pháp phần mềm quản lý email tốt nhất trong hướng dẫn toàn diện của chúng tôi! Tăng năng suất và tối ưu hộp thư của bạn ngay hôm nay." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/email-management-software/" title="قم بإدارة كمية كبيرة من رسائل البريد الإلكتروني بكفاءة باستخدام برنامج إدارة البريد الإلكتروني. وتعرف على المزيد حول مزايا نظام إدارة البريد الإلكتروني وخصائصه والمزيد!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </span> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/software-gerenciamento-email/" title="Descubra as 20 melhores soluções de software de gerenciamento de e-mails em nosso guia abrangente! 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers." hreflang="en-US" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Email management software</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-email-management-software">Email management software</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Discover top email management software for streamlining communication and boosting productivity. Learn about key features, pricing, and benefits to enhance email efficiency and <a href="https://www.liveagent.com/customer-satisfaction-software/" title="Increase your customer satisfaction with LiveAgent and it's built-in customer satisfaction software measurement tool Nicereply." hreflang="en-US" onover-preload="1">customer satisfaction</a>. Explore solutions like LiveAgent, Gmail, and more.</p></div>   <div class="compact-header__date"> <span itemprop="datePublished" content="2021-04-19 10:27 am +02:00"> Published on April 19, 2021 </span> by <a href="https://www.liveagent.com/author/daniel-pison/" title="Author - Daniel Pison" hreflang="en-US" onover-preload="1">Daniel Pison</a>. <span itemprop="dateModified" content="October 25, 2024 10:27 am +02:00"> Last modified on October 25, 2024 at 10:27 am. </span> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-email-management-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What is email management software? </span></a><a href="#h-what-are-the-types-of-email-management-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What are the types of email management software?</span></a><a href="#h-standalone-email-clients" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Standalone email clients</span></a><a href="#h-webmail-services" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Webmail services</span></a><a href="#h-help-desk-and-customer-support-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Help desk and customer support software</span></a><a href="#h-email-collaboration-tools" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Email collaboration tools</span></a><a href="#h-email-marketing-and-automation-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Email marketing and automation software</span></a><a href="#h-what-are-the-key-features-of-email-management-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What are the key features of email management software?</span></a><a href="#h-centralized-inbox" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Centralized inbox</span></a><a href="#h-email-categorization-and-labeling" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Email categorization and labeling</span></a><a href="#h-email-prioritization-and-filtering" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Email prioritization and filtering</span></a><a href="#h-search-and-retrieval" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Search and retrieval</span></a><a href="#h-email-templates" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Email templates</span></a><a href="#h-collaboration-and-team-management" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Collaboration and team management</span></a><a href="#h-integration-with-third-party-applications" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Integration with third-party applications</span></a><a href="#h-what-are-the-benefits-of-using-email-management-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What are the benefits of using email management software?</span></a><a href="#h-improved-productivity-and-time-management" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Improved productivity and time management</span></a><a href="#h-streamlined-collaboration-and-communication" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Streamlined collaboration and communication</span></a><a href="#h-better-organization-and-email-categorization" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Better organization and email categorization</span></a><a href="#h-enhanced-email-security-and-data-protection" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Enhanced email security and data protection</span></a><a href="#h-superior-customer-support-and-satisfaction" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Superior customer support and satisfaction</span></a><a href="#h-how-to-choose-the-right-email-management-software-for-your-business" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">How to choose the right email management software for your business</span></a><a href="#h-evaluate-the-features-and-capabilities-of-different-solutions" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Evaluate the features and capabilities of different solutions</span></a><a href="#h-compare-pricing-and-available-support-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Compare pricing and available support options</span></a><a href="#h-consider-vendor-reputation-and-customer-reviews" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Consider vendor reputation and customer reviews</span></a><a href="#h-conduct-a-trial-or-demo-period" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Conduct a trial or demo period</span></a><a href="#h-the-20-best-email-management-software-tools" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">The 20 best email management software tools</span></a><a href="#h-1-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">1. LiveAgent</span></a><a href="#h-2-gmail" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">2. Gmail</span></a><a href="#h-3-smtp2go" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">3. SMTP2GO</span></a><a href="#h-4-microsoft-365" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">4. Microsoft 365</span></a><a href="#h-5-mailerlite" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">5. MailerLite</span></a><a href="#h-6-omnisend" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">6. Omnisend</span></a><a href="#h-7-clean-email" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">7. Clean Email</span></a><a href="#h-8-convertkit" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">8. ConvertKit</span></a><a href="#h-9-hiver" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">9. Hiver</span></a><a href="#h-10-help-scout" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">10. Help Scout</span></a><a href="#h-11-moosend" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">11. Moosend</span></a><a href="#h-12-mailchimp" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">12. Mailchimp</span></a><a href="#h-13-brevo-formerly-sendinblue" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">13. Brevo (formerly Sendinblue)</span></a><a href="#h-14-spike" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">14. Spike</span></a><a href="#h-15-zoho-mail" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">15. Zoho Mail</span></a><a href="#h-16-campaign-monitor" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">16. Campaign Monitor</span></a><a href="#h-17-front" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">17. Front</span></a><a href="#h-18-zendesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">18. Zendesk</span></a><a href="#h-19-constant-contact" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">19. Constant Contact</span></a><a href="#h-20-sanebox" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">20. SaneBox</span></a><a href="#h-who-can-benefit-from-using-email-management-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Who can benefit from using email management software?</span></a><a href="#h-what-are-the-best-practices-for-implementing-software-for-email-management" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">What are the best practices for implementing software for email management?</span></a><a href="#h-the-future-of-email-management-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">The future of email management software</span></a><a href="#h-conclusion" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Discover the 20 best email management software solutions in our comprehensive guide! Boost productivity and streamline your inbox today." hreflang="en-US"><span class="FilterMenu__item-title js-toc__item-title">Conclusion</span></a></div></div></div></div>   </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="BlogPost__content Post__content"> <div class="Content"> <p>Email has become an integral part of business correspondence, and is often the preferred mode of communication for many organizations. However, as the volume of emails grows, it becomes increasingly challenging to manage them effectively. The time and effort required to manage emails can be overwhelming, and important messages can get lost in the clutter.</p> <p>Email management software is designed to help individuals and organizations manage their email communication by providing tools that streamline the process. In this article, we will explore the importance of email in business communication, the challenges of managing emails effectively, and the role of email management software in overcoming these challenges.</p> <div class="wp-block-group Post__content__whatis-headline is-layout-flow wp-block-group-is-layout-flow"> <h2 class="wp-block-heading" id="h-what-is-email-management-software">What is email management software? </h2> <p>Email management software streamlines email communication for individuals and organizations with features such as email filtering, organization, <a href="/academy/support-automation/" title="Discover the power of support automation with LiveAgent! Learn how AI-driven tools streamline customer service, boost productivity, and cut costs while maintaining a balance with human interaction. Explore features like automated ticket distribution, IVR, and automatic callbacks. Try LiveAgent for free and transform your customer support experience!" hreflang="en-US" onover-preload="1">support automation</a>, and analytics. These software platforms prioritize emails, automate responses, and track metrics like open and click-through rates. Some software includes <a href="/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon." hreflang="en-US" onover-preload="1">advanced ticketing</a> features for greater productivity. The goal is to save time and effort while improving communication.</p> </div> <figure class="wp-block-video aligncenter no-borders"><video autoplay loop muted data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.com/wp/urlslab-download/ded6ea1ceea998bf66acbb59050485a7/Everything-under-one-roof.mp4" urlslab-lazy="yes" urlslab-id="73"></video></figure> <h2 class="wp-block-heading" id="h-what-are-the-types-of-email-management-software">What are the types of email management software?</h2> <h3 class="wp-block-heading" id="h-standalone-email-clients">Standalone email clients</h3> <p>These desktop-based <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">software</a> applications allow users to send, receive, and organize emails. These email clients download and store email messages on the user’s computer, enabling offline access to email data. Examples of standalone email clients include Microsoft Outlook, Mozilla Thunderbird, and Apple Mail. Possible use cases include business professionals using a standalone email client to manage their work emails, calendars, and contacts even without an internet connection.</p> <h3 id="h-webmail-services">Webmail services</h3> <p>Webmail services are <a href="https://www.liveagent.com/blog/best-email-support-systems/" title="Looking for the best email ticketing system? Discover the benefits, key features, and best practices of top ticketing systems for efficient customer support." hreflang="en-US" onover-preload="1">web-based email platforms</a> that allow users to access their emails through a web browser. These services store emails on a remote server, providing access from any device with an internet connection. Once signed up with an email address, incoming emails are promptly delivered to the user’s inbox, ensuring timely communication. Examples of webmail services include Gmail, Yahoo Mail, and Outlook.com. The most common use case would be freelancers logging into a webmail service to access their personal and professional emails from any device.</p> <h3 id="h-help-desk-and-customer-support-software">Help desk and customer support software</h3> <p>Customer support and <a href="/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">help desk software</a> are designed to help businesses manage their customer service interactions, including email communication. These tools often include features such as ticketing systems, knowledge base management, and automated responses. Examples of help desk and customer support software include LiveAgent, Zendesk, Freshdesk, and Help Scout. Potential use cases could be an e-commerce company using help desk software to manage customer inquiries, and support requests, ensuring efficient communication and a <a href="/customer-experience-software/" title="Customer experience software plays a key role in collecting, organizing, and tracking customer feedback in a modern-day business." hreflang="en-US" onover-preload="1">positive customer experience</a>.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/03/Mockup-Mail-accounts-connection.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Mockup Mail Accounts Connection.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2ad08222e907d6c35bab69aa723a1036/Mockup-Mail-accounts-connection.png.webp 962w, https://www.liveagent.com/wp/urlslab-download/c252bf449049f9769f091c1789b2aca4/Mockup-Mail-accounts-connection-300x179.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/0c3313232aa2609be022bc44586b9e57/Mockup-Mail-accounts-connection-768x457.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/13b1c38d96e5de09cd3d54cec52e450f/Mockup-Mail-accounts-connection-84x50.png.webp 84w, https://www.liveagent.com/wp/urlslab-download/0658e65a246965b6e41815d28d517c3b/Mockup-Mail-accounts-connection-42x25.png.webp 42w, https://www.liveagent.com/wp/urlslab-download/8dd1b5709b5fa3831dde69fb82aa42d0/Mockup-Mail-accounts-connection-562x335.png.webp 562w, https://www.liveagent.com/wp/urlslab-download/da7377d4e40c3da142944f4b4160998f/Mockup-Mail-accounts-connection-672x400.png.webp 672w, https://www.liveagent.com/wp/urlslab-download/afce85c3a73b47727bd6d410be0ef678/Mockup-Mail-accounts-connection-185x110.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/3d43f6e490ce30b9a5e349102fea33a8/Mockup-Mail-accounts-connection-110x66.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/b234a34e51a3137ae89e508e92a5644a/Mockup-Mail-accounts-connection-485x289.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/8c209660d935048094d728f61521a387/Mockup-Mail-accounts-connection-37x22.png.webp 37w, https://www.liveagent.com/wp/urlslab-download/5ee589917bdee4aea391e7a015655142/Mockup-Mail-accounts-connection-250x149.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 962px) 100vw, 962px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b90f3988cb9d24f32fce9f12023d3e37/Mockup-Mail-accounts-connection.png 962w, https://www.liveagent.com/wp/urlslab-download/8dba8f303da794578e0a6c360c3af39a/Mockup-Mail-accounts-connection-300x179.png 300w, https://www.liveagent.com/wp/urlslab-download/6652543670af141912046fc41ca40f8a/Mockup-Mail-accounts-connection-768x457.png 768w, https://www.liveagent.com/wp/urlslab-download/1a0010bbd5f31fe538d736fd4d90e489/Mockup-Mail-accounts-connection-84x50.png 84w, https://www.liveagent.com/wp/urlslab-download/9fc9e9cd69f929aef352e28cf96c7b58/Mockup-Mail-accounts-connection-42x25.png 42w, https://www.liveagent.com/wp/urlslab-download/6c214141e869b3843bc062feb330195f/Mockup-Mail-accounts-connection-562x335.png 562w, https://www.liveagent.com/wp/urlslab-download/0c9cf5af3e008f9eb3495d0fafb3cc65/Mockup-Mail-accounts-connection-672x400.png 672w, https://www.liveagent.com/wp/urlslab-download/a345e026761613481a119174f95b7447/Mockup-Mail-accounts-connection-185x110.png 185w, https://www.liveagent.com/wp/urlslab-download/bc4566f4a4cd82e7a11da84d8c80a395/Mockup-Mail-accounts-connection-110x66.png 110w, https://www.liveagent.com/wp/urlslab-download/e194a5372aea50c1111eadca19d55b3c/Mockup-Mail-accounts-connection-485x289.png 485w, https://www.liveagent.com/wp/urlslab-download/d83446b2db53a41342dbef6e47f86b18/Mockup-Mail-accounts-connection-37x22.png 37w, https://www.liveagent.com/wp/urlslab-download/c9eceaa16e0e5d78a2fb4227aedc17f4/Mockup-Mail-accounts-connection-250x149.png 250w" urlslab-lazy="yes" sizes="(max-width: 962px) 100vw, 962px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2ad08222e907d6c35bab69aa723a1036/Mockup-Mail-accounts-connection.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="962" height="573" alt="Mail accounts connection" class="wp-image-202171" data-src="https://www.liveagent.com/wp/urlslab-download/b90f3988cb9d24f32fce9f12023d3e37/Mockup-Mail-accounts-connection.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="28"></picture></a></figure> <h3 id="h-email-collaboration-tools">Email collaboration tools</h3> <p>Email collaboration tools enable teams to work together on email-related tasks, such as shared inboxes, task assignments, and internal discussions. These tools help streamline team communication and improve productivity. Examples of email collaboration tools include Front, Hiver, and Loop Email. A possible use case could be marketing and sales teams using an email collaboration tool to manage their shared inbox, assign tasks to team members, and discuss email content and strategy internally, ensuring smooth collaboration and efficient project management. Integrating a collaboration tool into existing workflows can vastly enhance team productivity and improve overall project success.</p> <h3 id="h-email-marketing-and-automation-software">Email marketing and automation software</h3> <p>Email marketing and automation software help businesses create, send, and track targeted email campaigns. These tools often include features such as email templates, list segmentation, and performance analytics. Additionally, a well-crafted email campaign can significantly boost customer engagement and drive sales. Examples of email marketing and automation software include Mailchimp, Constant Contact, and Brevo (formerly Sendinblue). A possible use case could be small business owners using email marketing software to create and send newsletters, promotional offers, and event invitations to their customers, keeping them engaged and informed about the company’s offerings.</p> <h2 class="wp-block-heading" id="h-what-are-the-key-features-of-email-management-software">What are the key features of email management software?</h2> <h3 id="h-centralized-inbox">Centralized inbox</h3> <p>A centralized inbox is an essential feature of email management software, as it consolidates all your email communications into a single, easy-to-manage interface. LiveAgent’s <a href="/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1">universal inbox</a> brings together emails from multiple addresses, allowing you to manage them seamlessly and efficiently. This not only streamlines your workflow but also improves your response times and customer satisfaction. Additionally, <a href="/features/multiple-ticket-tabs/" title="Discover LiveAgent's multiple ticket tabs feature, enabling agents to handle multiple customer queries simultaneously for maximum efficiency. Opt for the "To solve" algorithm for focused ticket management or boost productivity with multiple tabs. Start your 14-day free trial today!" hreflang="en-US" onover-preload="1">multiple ticket/email tabs</a> enable you to switch between conversations effortlessly, ensuring that you can multitask without losing context or missing critical details.</p> <figure class="wp-block-image aligncenter size-large is-resized no-borders"><a href="https://www.liveagent.com/app/uploads/2022/03/ticketing_Helpdesk.jpg" data-lightbox="gallery" title="App - Uploads - 2022 - 03 - Ticketing Helpdesk.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0d6c9e08284d528afeb9c39721609108/ticketing_Helpdesk-1024x779.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/c0e8d035743c73c041d2995b9ab5357a/ticketing_Helpdesk-300x228.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/7f60e1ee2cc2065727dc7eda68b41f1d/ticketing_Helpdesk-768x585.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/c094f102417c72785660e12eea15d513/ticketing_Helpdesk-66x50.jpg.webp 66w, https://www.liveagent.com/wp/urlslab-download/bcb1982d4242b6deeef4e6e534e779b0/ticketing_Helpdesk-33x25.jpg.webp 33w, https://www.liveagent.com/wp/urlslab-download/7ed25e0cbb6177f13241ebe48ee4aa9b/ticketing_Helpdesk-440x335.jpg.webp 440w, https://www.liveagent.com/wp/urlslab-download/2cb9de495438f456552bbf5566b15e95/ticketing_Helpdesk-526x400.jpg.webp 526w, https://www.liveagent.com/wp/urlslab-download/568c122d50ad7c3d2bab8d2e8af99d2c/ticketing_Helpdesk-185x141.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/c7a95928117736f7f6d5f23735db617c/ticketing_Helpdesk-110x84.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/67ba1590fa341dc0c49311ef498e320f/ticketing_Helpdesk-485x369.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/021468c81100d2e9da4b8c4f0fa96035/ticketing_Helpdesk.jpg.webp 1143w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/aadf574e8ef7ff14fd0369cb99890f40/ticketing_Helpdesk-1024x779.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/4bbc68cbdd64aa3633ca8f3e949207bd/ticketing_Helpdesk-300x228.jpg 300w, https://www.liveagent.com/wp/urlslab-download/8e8be57cecadadeb3e75c0c63b85f614/ticketing_Helpdesk-768x585.jpg 768w, https://www.liveagent.com/wp/urlslab-download/62b9c9bc60c141980b5ae6ff944e3f10/ticketing_Helpdesk-66x50.jpg 66w, https://www.liveagent.com/wp/urlslab-download/5a88992279a08f16eae1fc079752398b/ticketing_Helpdesk-33x25.jpg 33w, https://www.liveagent.com/wp/urlslab-download/02b1794607dab04bcc101d268ba1953e/ticketing_Helpdesk-440x335.jpg 440w, https://www.liveagent.com/wp/urlslab-download/678b66bbecf613b71493fc52e5f86013/ticketing_Helpdesk-526x400.jpg 526w, https://www.liveagent.com/wp/urlslab-download/ed2038c499f8563a866b9cfb11577c1b/ticketing_Helpdesk-185x141.jpg 185w, https://www.liveagent.com/wp/urlslab-download/2450947eb800342173409b6d892843db/ticketing_Helpdesk-110x84.jpg 110w, https://www.liveagent.com/wp/urlslab-download/b5c9dd78b91665cf17a23c5cd6ce5987/ticketing_Helpdesk-485x369.jpg 485w, https://www.liveagent.com/wp/urlslab-download/a1a0937862e70db641f5319469928a47/ticketing_Helpdesk.jpg 1143w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0d6c9e08284d528afeb9c39721609108/ticketing_Helpdesk-1024x779.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="779" alt="LiveAgent's universal inbox" class="wp-image-634347" data-src="https://www.liveagent.com/wp/urlslab-download/aadf574e8ef7ff14fd0369cb99890f40/ticketing_Helpdesk-1024x779.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"></picture></a></figure> <h3 id="h-email-categorization-and-labeling">Email categorization and labeling</h3> <p>Effective email categorization and labeling are crucial in streamlining your workflow and ensuring that your team members can quickly and easily find the information they need. LiveAgent’s email management software allows you to categorize emails by <a href="/features/departments/" title="Organize your help desk efficiently with LiveAgent departments. Streamline ticket management and boost team productivity. Try free today!" hreflang="en-US" onover-preload="1">departments and responsibilities</a>, making it simple to assign and transfer emails to appropriate team members. This increases overall productivity and ensures that your team can work effectively. Moreover, <a href="/features/tags/" title="Enhance your customer service with LiveAgent's help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent's tag features with a free trial today!" hreflang="en-US" onover-preload="1">email tags</a> help organize and locate specific emails, further improving overall efficiency. In addition, the internal note feature allows team members to share private comments on emails without disclosing them to the end recipient, fostering better collaboration and communication within the team.</p> <h3 id="h-email-prioritization-and-filtering">Email prioritization and filtering</h3> <p>Managing high volumes of emails can be overwhelming, which is why LiveAgent’s email prioritization and filtering features are vital in helping you manage your workflow effectively. With <a href="/features/rules/" title="Automate and organize your workflow with rules. Rules allow you to organize your tickets, send automatic replies, and more." hreflang="en-US" onover-preload="1">automation rules</a>, you can prioritize and filter emails based on specific criteria, ensuring that urgent tasks are addressed first and that your team can focus on the most critical issues. Furthermore, <a href="/features/service-level-agreement-sla/" title="Service level agreements (SLAs) can improve the efficiency of your help desk by specifying targets your agents have to meet." hreflang="en-US" onover-preload="1">SLA monitoring</a> helps maintain high-quality customer service standards by ensuring prompt email response times and resolutions, keeping your customers satisfied and loyal.</p> <h3 id="h-search-and-retrieval">Search and retrieval</h3> <p>Efficient search and retrieval capabilities are crucial for any email management software, as they enable you to quickly locate essential information within your email archives. LiveAgent’s search and retrieval features are designed to make this process as straightforward and efficient as possible. On top of that, the <a href="/features/analytics-overview/" title="Get a holistic overview of your customer support efforts with our analytics overview dashboard feature in LiveAgent and improve your business immediately." hreflang="en-US" onover-preload="1">analytics overview</a> and <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer service</a> reports provide valuable insights, helping you identify areas for improvement and optimize your email management process. You can use this information to drive continuous improvement and enhance your team’s performance.</p> <h3 id="h-email-templates">Email templates</h3> <p>Customizable email templates, <a href="/features/canned-messages-macros/" title="Discover how canned messages can improve your productivity and workflow. Create an unlimited number of canned messages today!" hreflang="en-US" onover-preload="1">canned messages</a>, and <a href="https://www.liveagent.com/features/predefined-answers/" title="If you want to avoid typing the same answer to a repeating issue, take advantage of Predefined Answers. Create your own and use them whenever you need it." hreflang="en-US" onover-preload="1">predefined answers</a> are valuable features offered by LiveAgent. These features help you maintain consistency and professionalism in your email communication while saving time. Email thread integration within these templates further enhances the organization and accessibility of your team’s communication. Conversation tools like these allow your team to respond to common queries more efficiently, allowing them to focus on more complex issues and deliver excellent customer service.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2022/03/ticketing_canned_messages.jpg" data-lightbox="gallery" title="App - Uploads - 2022 - 03 - Ticketing Canned Messages.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/54513247812d24635531965c49397f42/ticketing_canned_messages-1024x713.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/98a706237f6f996ba6ba3031b9df18ca/ticketing_canned_messages-300x209.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/0d89780591996d93b9c341cee25c342e/ticketing_canned_messages-768x535.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/fdef1e2196906f089a46b16dd5f8be66/ticketing_canned_messages-72x50.jpg.webp 72w, https://www.liveagent.com/wp/urlslab-download/961ee3143bc7243761318715ecf185f2/ticketing_canned_messages-36x25.jpg.webp 36w, https://www.liveagent.com/wp/urlslab-download/7dd7832562829a597325b179681c9948/ticketing_canned_messages-481x335.jpg.webp 481w, https://www.liveagent.com/wp/urlslab-download/b0c5a63ebc6dbbcdcc786901fd7fda49/ticketing_canned_messages-574x400.jpg.webp 574w, https://www.liveagent.com/wp/urlslab-download/22d559745f1833f423a3abe9db7e9d0a/ticketing_canned_messages-185x129.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/359546af28e43fb0813ebc749929bbc8/ticketing_canned_messages-110x77.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/376e8f5c34e6dd9f68c0f17c376885ba/ticketing_canned_messages-485x338.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/41d95188122facf8e5be0a7658269937/ticketing_canned_messages.jpg.webp 1299w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e2861272c0a8734ec4a0faf58b8ec0cd/ticketing_canned_messages-1024x713.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/e9c02881ad3574eca0dfb149f7fd08a6/ticketing_canned_messages-300x209.jpg 300w, https://www.liveagent.com/wp/urlslab-download/9af077976e0b03b5dc27116725e9153d/ticketing_canned_messages-768x535.jpg 768w, https://www.liveagent.com/wp/urlslab-download/12eef3d1f4e7268a8f5f9dcab9340f1c/ticketing_canned_messages-72x50.jpg 72w, https://www.liveagent.com/wp/urlslab-download/2956445f859749bfac5f7f44b9ae5ba7/ticketing_canned_messages-36x25.jpg 36w, https://www.liveagent.com/wp/urlslab-download/c61c5694748ea210819b3976183563af/ticketing_canned_messages-481x335.jpg 481w, https://www.liveagent.com/wp/urlslab-download/4b5cf614de53c10175bf65c96e57565e/ticketing_canned_messages-574x400.jpg 574w, https://www.liveagent.com/wp/urlslab-download/e15fcd47145a103c6a258759cca33251/ticketing_canned_messages-185x129.jpg 185w, https://www.liveagent.com/wp/urlslab-download/7723b1537eeb09fc9d6d6afd66c8eb08/ticketing_canned_messages-110x77.jpg 110w, https://www.liveagent.com/wp/urlslab-download/a2cd5dd502ce6b1c04ef5deed795b2aa/ticketing_canned_messages-485x338.jpg 485w, https://www.liveagent.com/wp/urlslab-download/becc23c91d7243f2ff369ccd88116200/ticketing_canned_messages.jpg 1299w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/54513247812d24635531965c49397f42/ticketing_canned_messages-1024x713.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="713" alt="LiveAgent canned messages" class="wp-image-634463" data-src="https://www.liveagent.com/wp/urlslab-download/e2861272c0a8734ec4a0faf58b8ec0cd/ticketing_canned_messages-1024x713.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"></picture></a></figure> <h3 id="h-collaboration-and-team-management">Collaboration and team management</h3> <p>Effective collaboration and team management are essential for delivering exceptional customer service. LiveAgent’s suite of features is designed to do just that. <a href="/features/agent-collision-detection/" title="Don't be worried about sending multiple replies. LiveAgent shows you who is viewing a ticket and answering a tickets to prevent agent collision." hreflang="en-US" onover-preload="1">Agent collision detection</a> prevents multiple team members from working simultaneously on the same individual email, reducing confusion and ensuring a consistent response. <a href="/features/internal-chat/" title="Internal chat allows you to chat with your colleagues without the use of a third-party app. Send instant text messages and add attachments." hreflang="en-US" onover-preload="1">Internal chats</a> and internal calls enable your team to communicate quickly and effectively, while private notes and an internal knowledge base encourage knowledge sharing and collaboration. Additionally, unlimited storage space ensures you have ample room for all your essential information.</p> <h3 id="h-integration-with-third-party-applications">Integration with third-party applications</h3> <p>Seamless integration with third-party applications is vital for streamlining your workflow and enhancing your team’s productivity and efficiency. LiveAgent’s help desk platform features many <a href="/integrations/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">integrations</a>, enabling you to easily connect your email management system with other powerful tools and platforms, such as a dedicated email management app for mobile devices. By integrating with various applications, you can access a comprehensive suite of tools that work together to help you manage your emails effectively and deliver outstanding customer service.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Stand out from your competitors with a strong customer service culture</p> <p class="BlockDiscover__text">Handle all customer inquiries from one interface. Start improving your customer service with a free 30-day trial today!</p> <div class="BlockDiscover__buttons"> <a href="/trial/" class="Button Button--knockout" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Schedule a Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 id="h-what-are-the-benefits-of-using-email-management-software">What are the benefits of using email management software?</h2> <p>Email management platforms have become an essential tool for businesses and individuals to optimize their email communication and organization. Managing, categorizing, and<a href="https://www.liveagent.com/blog/top-email-security-tips-for-sales-and-marketing-teams/" title="Learn how to stay safe from email scams, fraud attempts and other risks. This article explains how to keep your email communication safe." hreflang="en-US" onover-preload="1"> protecting your email</a> data is becoming increasingly important as the number of emails received daily increases. Email management software offers numerous benefits that can improve productivity, streamline collaboration, enhance security, and ultimately lead to higher <a href="https://www.liveagent.com/academy/customer-satisfaction/" title="Learn the nitty-gritty of customer satisfaction. Why it matters. How to deal with it, and what are some of the best practices." hreflang="en-US" onover-preload="1">customer satisfaction</a>. Let’s discuss the various advantages of using email management software and how it can help you stay organized and efficient in your email communication.</p> <h3 id="h-improved-productivity-and-time-management">Improved productivity and time management</h3> <p>Email management software help you save time and increase productivity by automating mundane tasks such as sorting, categorizing, and archiving emails. By reducing the time spent manually managing your inbox, you can focus on more important tasks and improve your overall work efficiency. Utilizing an email management feature like smart filters, <a href="/features/mass-actions/" title="Discover how LiveAgent's mass actions feature boosts efficiency for your support team by allowing bulk operations like deleting or tagging multiple tickets. Streamline your workflow and enhance customer service or sales department productivity. Try it free to experience the benefits!" hreflang="en-US" onover-preload="1">bulk actions</a>, and email templates can significantly cut down the time spent on repetitive actions.</p> <h3 id="h-streamlined-collaboration-and-communication">Streamlined collaboration and communication</h3> <p>Email management software simplify collaboration and communication by allowing team members to work on email threads collectively. Through shared inboxes and team collaboration features, multiple users can access, respond to, and assign emails, ensuring that no message is left unattended. This collaborative approach can reduce response times and ensure that everyone on the team is on the same page.</p> <h3 id="h-better-organization-and-email-categorization">Better organization and email categorization</h3> <p>One of the main advantages of email management software is its ability to categorize and organize emails based on user-defined rules and filters. This means that in some software, like Clean Email, emails are automatically sorted into relevant folders or categories, making it easier for you to find and manage specific messages. You can create separate folders for different projects or clients, allowing for better organization. Additionally, features like <a href="https://www.liveagent.com/features/tags/" title="Enhance your customer service with LiveAgent's help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent's tag features with a free trial today!" hreflang="en-US" onover-preload="1">tags</a>, labels, and flags can help you further organize your inbox, ensuring that your email communication remains streamlined and clutter-free.</p> <figure class="wp-block-image aligncenter size-large is-resized no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Create-tag.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Create Tag.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1292bfdedcd7a5af572430b3b3891aa4/Create-tag-1024x558.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/8c112096c9a5f4a489390176380696f1/Create-tag-300x163.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/d9b6d05954efbf7d945d7160cb69d352/Create-tag-768x418.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/752e1747c8baedc0dddc0cedb5404f66/Create-tag-92x50.png.webp 92w, https://www.liveagent.com/wp/urlslab-download/4933e066513f5e50b5301b811cfe4c67/Create-tag-46x25.png.webp 46w, https://www.liveagent.com/wp/urlslab-download/af9e8230ee1746d87b6d2e60888df282/Create-tag-615x335.png.webp 615w, https://www.liveagent.com/wp/urlslab-download/67e9ae04865857a11452c59aedeb24e6/Create-tag-700x381.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/b13e44cca294e0ca646ffc2fe0c9ea2b/Create-tag-185x101.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/002c3a2b6b89013c99baf534df80f27a/Create-tag-110x60.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/1e550267382f12c4d85ecaec2ff8d89a/Create-tag-485x264.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/ef75bef961e62974b9c23bb837217208/Create-tag-40x22.png.webp 40w, https://www.liveagent.com/wp/urlslab-download/c7a9721f9dc6dc9ec01aeba0c2bee84c/Create-tag-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/d8a14911abdda9b6eeb751427dac639b/Create-tag-1024x558.png 1024w, https://www.liveagent.com/wp/urlslab-download/1c5cd6afc0e614dc6bdd26694840614e/Create-tag-300x163.png 300w, https://www.liveagent.com/wp/urlslab-download/9c66248f05159a35cb17472755292b45/Create-tag-768x418.png 768w, https://www.liveagent.com/wp/urlslab-download/fbe005655ca1cdc59f7002c31c8e769b/Create-tag-92x50.png 92w, https://www.liveagent.com/wp/urlslab-download/4234312070076e8f1099b2691f7803fb/Create-tag-46x25.png 46w, https://www.liveagent.com/wp/urlslab-download/7ead087d94e38ca21e43ecff9f7f93db/Create-tag-615x335.png 615w, https://www.liveagent.com/wp/urlslab-download/72bc2dd0af7b8dae168c1569b98cd0bf/Create-tag-700x381.png 700w, https://www.liveagent.com/wp/urlslab-download/b8a1868c4fbfc26d1cf6699ac2415190/Create-tag-185x101.png 185w, https://www.liveagent.com/wp/urlslab-download/65d14ade748fba94796968285f7e3abf/Create-tag-110x60.png 110w, https://www.liveagent.com/wp/urlslab-download/9ea1ceab49e127212d64a9f0abe3e918/Create-tag-485x264.png 485w, https://www.liveagent.com/wp/urlslab-download/1987ed173f980980f508a44337ae3072/Create-tag-40x22.png 40w, https://www.liveagent.com/wp/urlslab-download/274d0506a7f605bc689227fd3641b79b/Create-tag-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1292bfdedcd7a5af572430b3b3891aa4/Create-tag-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="LiveAgent create tag feature" class="wp-image-223429" data-src="https://www.liveagent.com/wp/urlslab-download/d8a14911abdda9b6eeb751427dac639b/Create-tag-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <h3 id="h-enhanced-email-security-and-data-protection">Enhanced email security and data protection</h3> <p>Customer service email management software provides robust security features that protect your data from potential threats like spam, phishing, and various malware. Many email management solutions come with built-in encryption and <a href="/features/help-desk-security/" title="Quality unit is a company behind LiveAgent, where we make sure that LiveAgent is as secure as possible. Learn more about Help Desk Security." hreflang="en-US" onover-preload="1">data protection measures</a>, ensuring that your sensitive information remains secure. Additionally, advanced spam email filters and customizable security settings give you more control over the privacy and security of your email communication.</p> <h3 id="h-superior-customer-support-and-satisfaction">Superior customer support and satisfaction</h3> <p>By using email management software, support teams can deliver better and faster responses to customer inquiries. Features like automated replies, email templates, and shared inboxes enable support teams to handle customer emails more efficiently, ensuring customers receive prompt assistance. This leads to higher customer satisfaction and a better overall <a href="https://www.liveagent.com/customer-support-glossary/customer-experience/" title="All interactions customers have with a company and its services and products are called as customer experience. Learn more about customer experience." hreflang="en-US" onover-preload="1">customer experience</a>.</p> <h2 id="h-how-to-choose-the-right-email-management-software-for-your-business">How to choose the right email management software for your business</h2> <p>Choosing the right email management software for your business is a crucial decision that can significantly impact your team’s efficiency, organization, and overall communication. With numerous options available in the market, it can be overwhelming to select the most suitable solution that caters to your specific needs and requirements, including activities like campaign management and email automation. In this guide, we will cover the steps you should take when selecting email management software for your business: assessing your needs, evaluating features and capabilities, comparing pricing and support, evaluating vendor reputation, and discussing a trial or demo period.</p> <h3 id="h-evaluate-the-features-and-capabilities-of-different-solutions">Evaluate the features and capabilities of different solutions</h3> <p>Once you have a clear understanding of your needs, you can start evaluating the features and capabilities of different email management solutions. Look for tools that offer essential features like email categorization, automation, shared inboxes, and security measures. Additionally, consider any specific integrations or customization options that may be necessary for your business. Comparing the features of various solutions will help you identify the one that best aligns with your requirements.</p> <h3 id="h-compare-pricing-and-available-support-options">Compare pricing and available support options</h3> <p>When choosing email management software, the cost can be a significant factor in your decision-making process. Compare the pricing plans of different solutions, taking into account factors such as the number of users, storage capacity, and any additional features or integrations. Furthermore, consider the level of support provided by the vendor, such as 24/7 customer service, <a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">knowledge base</a> access, and <a href="/academy/introduction/" title="Everyone involved in customer service can benefit from an internal academy and use it as a helpful resource for free training." hreflang="en-US" onover-preload="1">training resources</a>. This will help you find a solution that fits within your budget while providing the necessary support to ensure successful implementation and ongoing use.</p> <h3 id="h-consider-vendor-reputation-and-customer-reviews">Consider vendor reputation and customer reviews</h3> <p>It’s crucial to research the reputation of the email management software vendors you’re considering. Look for <a href="/customers/" title="LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. Join thousands of satisfied customers." hreflang="en-US" onover-preload="1">customer testimonials</a> and reviews to gain insights into the experiences of other businesses using the software. This can help you identify any potential issues or limitations with the solution or the vendor’s <a href="https://www.liveagent.com/customer-support-glossary/customer-support/" title="Learn what customer support is and why it matters. Come and explore best practices and innovative strategies to elevate your support game." hreflang="en-US" onover-preload="1">customer support</a>. A reputable vendor with positive reviews will instill confidence in your decision and ensure a smooth software adoption process.</p> <div class="Gutenberg"> <section class="SliderTestimonials SliderTestimonials--shadow Block"> <div class="wrapper"> </div> </section> </div> <h3 id="h-conduct-a-trial-or-demo-period">Conduct a trial or demo period</h3> <p>Finally, before committing to a specific email management software, request a trial or demo period to test the solution within your business environment. This will allow you to evaluate how well the software meets your needs, including the integration of your preferred email app, as well as assess its usability and overall performance. In this trial phase, pay close attention to the handling of incoming emails, as it is a crucial aspect of your daily workflow. A hands-on trial period can provide valuable insights, ensuring that you make the best decision for your business when selecting email management software to ensure successful implementation and ongoing use.</p> <h2 id="h-the-20-best-email-management-software-tools">The 20 best email management software tools</h2> <h3 id="h-1-liveagent">1. LiveAgent</h3> <p>LiveAgent is a <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">help desk</a> software that makes communicating with customers easy and efficient. It provides tools and features that help businesses quickly respond to customer inquiries on a variety of platforms, including email. While LiveAgent is not specifically email management software, it does offer email <a href="https://www.liveagent.com/customer-support-glossary/ticketing-system/" title="What is a ticketing system, and how can it benefit your business? Discover its key features and real-life examples to boost your customer support operations." hreflang="en-US" onover-preload="1">ticketing</a> and response features that make it a valuable addition to any business’s customer support operations. LiveAgent also offers live chat software, phone support, and social media integration, creating a centralized hub for all <a href="https://www.liveagent.com/academy/customer-communication/" title="Master the art of customer communication with best practices, tools, and strategies. Learn how to enhance interactions and boost customer satisfaction." hreflang="en-US" onover-preload="1">customer communication</a> needs.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/04/liveagent-new-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 04 - Liveagent New Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9d308f70bea689607a202490a11b0919/liveagent-new-homepage-1024x582.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/edc8e69e8dad122fec1febbc804b878d/liveagent-new-homepage-300x170.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/c0e52138218e18712d12bbfde6a9fdc3/liveagent-new-homepage-768x436.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/cf1ad995ea33b86fe1f589693ec00477/liveagent-new-homepage-1536x873.jpg.webp 1536w, https://www.liveagent.com/wp/urlslab-download/e4f55df47b8b5c01e9360937273b0185/liveagent-new-homepage-88x50.jpg.webp 88w, https://www.liveagent.com/wp/urlslab-download/3efd85a885d8527d547f407edee0f2e3/liveagent-new-homepage-44x25.jpg.webp 44w, https://www.liveagent.com/wp/urlslab-download/4a0338c33625fd6b68ded2b478fe9d19/liveagent-new-homepage-589x335.jpg.webp 589w, https://www.liveagent.com/wp/urlslab-download/3022bc24b153beaf14d2d15833a7ee0e/liveagent-new-homepage-700x398.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/cd0934fb0da6182a11c3fe41429c3e54/liveagent-new-homepage-185x105.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/3f5312e7866f805ffda7e3574e66ec31/liveagent-new-homepage-110x63.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/7d7cd7c0f15f55b45824d3f111deb2ac/liveagent-new-homepage-485x276.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/c8da63eaeed9b9adde87bc3638380f20/liveagent-new-homepage.jpg.webp 1610w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/b9da1eaf5c339845c9b5298198332c18/liveagent-new-homepage-1024x582.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/0881175e0f26183cb75ade87d0d75ccd/liveagent-new-homepage-300x170.jpg 300w, https://www.liveagent.com/wp/urlslab-download/cc0b48510e9e9ceee8a303b782092c66/liveagent-new-homepage-768x436.jpg 768w, https://www.liveagent.com/wp/urlslab-download/1ed7a22524399b2fecd2f0f169807dc9/liveagent-new-homepage-1536x873.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/b3d4eb3b668157d4a4142438149ba578/liveagent-new-homepage-88x50.jpg 88w, https://www.liveagent.com/wp/urlslab-download/7aef00291ca8be493e2f6deed11ae792/liveagent-new-homepage-44x25.jpg 44w, https://www.liveagent.com/wp/urlslab-download/a8225fa1e5f7b044d435a6208d7e97a8/liveagent-new-homepage-589x335.jpg 589w, https://www.liveagent.com/wp/urlslab-download/2dfcd917db4c6fce558d208fc97cbda7/liveagent-new-homepage-700x398.jpg 700w, https://www.liveagent.com/wp/urlslab-download/d0034119214b324cc13839c7825149fa/liveagent-new-homepage-185x105.jpg 185w, https://www.liveagent.com/wp/urlslab-download/e9dd26dfe39b157c0c1eb5073d3cf31d/liveagent-new-homepage-110x63.jpg 110w, https://www.liveagent.com/wp/urlslab-download/3cde2c2a3cb60168fe1aa0c1fce98441/liveagent-new-homepage-485x276.jpg 485w, https://www.liveagent.com/wp/urlslab-download/4ee4365aeacb44ce4de20fbdcb933395/liveagent-new-homepage.jpg 1610w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9d308f70bea689607a202490a11b0919/liveagent-new-homepage-1024x582.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="582" alt="LiveAgent home page showcasing email management software features" class="wp-image-821181" data-src="https://www.liveagent.com/wp/urlslab-download/b9da1eaf5c339845c9b5298198332c18/liveagent-new-homepage-1024x582.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <h4 class="wp-block-heading" id="h-recommended-for">Recommended for:</h4> <p>LiveAgent is recommended for small to medium-sized businesses that require efficient customer support and communication across multiple channels, including email, <a href="https://www.liveagent.com/live-chat-software/" title="Explore a selection of the best live chat software on the market. Choose the ideal live chat software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">live chat</a>, phone, and social media.</p> <h4 class="wp-block-heading" id="h-key-features">Key features:</h4> <ul class="wp-block-list"> <li><strong><a href="https://www.liveagent.com/blog/omnichannel-customer-support-tips/" title="Omnichannel customer support is a must have. Get some tips how to take advantage of omnichannel and provide better support for your customers." hreflang="en-US" onover-preload="1">Omnichannel support</a>:</strong> Manage email, live chat, phone calls, and social media interactions from a single dashboard</li> <li><strong>Shared inboxes:</strong> Collaborate with your team on customer support inquiries in real-time</li> <li>Automation and rules: Set up custom automation rules to categorize, tag, and route incoming messages</li> <li><strong>Knowledge base and <a href="/self-service-software/" title="Discover the best customer self-service software of 2024 with LiveAgent. Enhance customer satisfaction and cut costs by automating support processes, offering 24/7 assistance through ticketing, live chat, call center management, and customer portals. Compare top providers like Zoho Desk, Intercom, and Help Scout for optimal business solutions. Explore features, pricing, and benefits to revolutionize your customer support experience today." hreflang="en-US" onover-preload="1">self-service portal</a>:</strong> Empower customers to find answers to their questions through a comprehensive knowledge base and self-service portal</li> <li><strong>Reporting and analytics:</strong> Monitor team performance and gain insights into customer support metrics</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Pros</h4> <ul class="wp-block-list"> <li>Streamlined inbox for managing various channels</li> <li>Customization to improve workflow and efficiency</li> <li>Seamless integration with other platforms</li> <li>Enhanced department functionality for seamless administration</li> <li>View of all projects for better organization</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Cons</h4> <ul class="wp-block-list"> <li>Challenges with specific embedding options</li> <li>Customer support located in the EU may affect response times</li> <li>Complex interface may have a learning curve</li> <li>Mobile app less user-friendly than desktop version</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="h-pricing">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free:</strong> Forever free plan with 1 chat button, 7-day ticket history, and email support</li> <li><strong>Small:</strong> $15 per agent per month; includes ticket support, SLA, automation, and reporting</li> <li><strong>Medium:</strong> $29 per agent per month; includes all features of the Small plan plus live chat support, chat invitations, and real-time visitor monitoring</li> <li><strong>Large:</strong> $49 per agent per month; includes all features of Medium plan plus call center support, social media support, video call, and advanced reporting</li> <li><strong>Enterprise:</strong> $69 per agent per month; includes all features of the Large plan plus custom billing setup, ability to remove branding, and assisted channels integration</li> </ul> </div> <p><strong>Free trial:</strong> Yes, LiveAgent offers a 14-day <a href="/trial/" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1">free trial</a> for a free email and a 30-day trial with a company email.</p> <h3 class="wp-block-heading" id="h-2-gmail">2. Gmail</h3> <p>Gmail is a popular email service developed by Google. It offers a wide range of features including a powerful inbox, spam protection, and automatic filtering. Gmail also offers integration with other Google products. Users can personalize their inboxes with themes and extensions, and the mobile app makes it easy to access email on the go. With over 1.5 billion users, Gmail is one of the most used email platforms in the world.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/gmail-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Gmail Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/f3bac63ff2eec4cf57c6452f05b78c4c/gmail-homepage-1024x545.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/8c49cbf385e1b7f1c36d92d914d87623/gmail-homepage-300x160.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/19b1b74d593d2fbe0f3cf537138ce626/gmail-homepage-768x408.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/6af0f57774068098f1d8b5a70ab01eb6/gmail-homepage-1536x817.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/fc7a74052e1fa8ff744085aa7ed84d8b/gmail-homepage-94x50.png.webp 94w, https://www.liveagent.com/wp/urlslab-download/f0605e473521247fb52a1c08d8445c3e/gmail-homepage-47x25.png.webp 47w, https://www.liveagent.com/wp/urlslab-download/97de8fd31ed5eca6c4f8386cc917ff57/gmail-homepage-630x335.png.webp 630w, https://www.liveagent.com/wp/urlslab-download/b81c09a03babaa6b726562c338019d32/gmail-homepage-700x372.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/e9d5022e6072cbfde99bbd708a6269e8/gmail-homepage-185x98.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/f62fd556dd489795758faf6c3c3ad46b/gmail-homepage-110x59.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/8c1f981cc8e36522c86202c9092f0fea/gmail-homepage-485x258.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/d6cf58a5144f61d43e36ecce70de9ae6/gmail-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2d7df2ee1f5779477929b0809a6b5d51/gmail-homepage-1024x545.png 1024w, https://www.liveagent.com/wp/urlslab-download/4b17a50a219d3572a85210d6251c374d/gmail-homepage-300x160.png 300w, https://www.liveagent.com/wp/urlslab-download/8032977a3275f8ac7a4b92fcd3e50327/gmail-homepage-768x408.png 768w, https://www.liveagent.com/wp/urlslab-download/fb582b72aae4a2a05a3ad2dc5ca5b590/gmail-homepage-1536x817.png 1536w, https://www.liveagent.com/wp/urlslab-download/0c8211929bd32bc595d5f52649d1722e/gmail-homepage-94x50.png 94w, https://www.liveagent.com/wp/urlslab-download/3e564ab5ced6aa2bbb9409a112746b64/gmail-homepage-47x25.png 47w, https://www.liveagent.com/wp/urlslab-download/21ad0860986c34f68565b1b8e01eead4/gmail-homepage-630x335.png 630w, https://www.liveagent.com/wp/urlslab-download/58b2eb8f968133687e5ba42e75e922cd/gmail-homepage-700x372.png 700w, https://www.liveagent.com/wp/urlslab-download/4d9986dcc9e169da9b7fa788dc618a47/gmail-homepage-185x98.png 185w, https://www.liveagent.com/wp/urlslab-download/5a886515d9cada66caa74c92876776e8/gmail-homepage-110x59.png 110w, https://www.liveagent.com/wp/urlslab-download/0fdea9135e50cf1e7263591d7490b3b8/gmail-homepage-485x258.png 485w, https://www.liveagent.com/wp/urlslab-download/4229334a8de7ae944fe2237d23028a64/gmail-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/f3bac63ff2eec4cf57c6452f05b78c4c/gmail-homepage-1024x545.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="545" alt="Gmail home page, popular email management tool" class="wp-image-828312" data-src="https://www.liveagent.com/wp/urlslab-download/2d7df2ee1f5779477929b0809a6b5d51/gmail-homepage-1024x545.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Gmail is recommended for individuals, small businesses, and enterprises that require an efficient and reliable email management solution with robust search capabilities and seamless integration with other Google Workspace applications.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li><strong>Powerful search:</strong> Quickly find emails using Google’s advanced search capabilities</li> <li><strong>Labels, filters, and categories:</strong> Organize your inbox with labels, filters, and automatic categorization</li> <li><strong>Integration with Google Workspace:</strong> Seamless integration with other Google Workspace applications, such as Google Drive, Calendar, and Meet</li> <li><strong>Undo send:</strong> Cancel sending an email within a short time window after clicking the “Send” button</li> <li><strong>Confidential mode:</strong> Send sensitive information with additional security measures, such as expiration dates and passcodes</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-0">Pros</h4> <ul class="wp-block-list"> <li>Intuitive interface for easy navigation</li> <li>Strong spam filtering and security features</li> <li>Compatibility with numerous third-party apps</li> <li>Connection to Google Classroom for efficient work management</li> <li>Customizable folders for organizing important emails</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-0">Cons</h4> <ul class="wp-block-list"> <li>Limited customization options</li> <li>Algorithms may occasionally mislabel or misplace messages</li> <li>Difficulty in locating the spam folder</li> <li>High volume of emails end up in the spam folder</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free:</strong> Basic Gmail with 15 GB storage for personal use</li> <li><strong>Google Workspace Business Starter:</strong> $6 per user per month; includes 30 GB storage per user and business email features</li> <li><strong>Google Workspace Business Standard:</strong> $12 per user per month; includes 2 TB storage per user, advanced email features, and video conferencing for up to 150 participants</li> <li><strong>Google Workspace Business Plus:</strong> $18 per user per month; includes 5 TB storage per user, advanced security, and compliance features</li> <li><strong>Google Workspace Enterprise:</strong> Contact sales for pricing; includes 5 TB storage per user that can be extended, advanced security, management, compliance controls, and premium support.</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Google Workspace offers a 14-day free trial for all plans.</p> <h4 class="wp-block-heading" id="h-comparative-overview-with-liveagent">Comparative overview with LiveAgent:</h4> <p>While both Gmail and LiveAgent offer email management capabilities, LiveAgent is specifically designed for customer support teams and includes features like shared inboxes, email tracking, ticketing, and <a href="https://www.liveagent.com/customer-support-glossary/live-chat-support/" title="Live chat is one of the tools of a help desk software that enables customers to contact you through your website." hreflang="en-US" onover-preload="1">live chat support</a>. Gmail, on the other hand, is a more general email management solution suitable for individuals and businesses, with robust search capabilities and seamless integration with other Google Workspace applications.</p> <p>For those looking for alternatives to Gmail, you can take a look at our separate article dedicated to exploring various alternatives and comparing their features, benefits, and suitability for different business needs.</p> <h3 id="h-3-smtp2go">3. SMTP2GO</h3> <p>SMTP2GO is an email management software that aims to simplify the process of sending and receiving emails. It offers features that let you easily send and track all your emails, advanced reporting, and a user-friendly interface. Whether you’re an individual or a business, SMTP2GO could be an effective solution to streamline your email communication.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/06/SMTP2GO-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 06 - SMTP2GO Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e7481e28f27eb4543ddd0369f3dda307/SMTP2GO-homepage-1024x452.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/436cb8c2a18ff89580bd1723cb193dc3/SMTP2GO-homepage-300x132.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/2195cd94247370d80c990dc516a03e15/SMTP2GO-homepage-768x339.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/c2f02d6d7bd96e5293ee0338d279f478/SMTP2GO-homepage-1536x678.jpg.webp 1536w, https://www.liveagent.com/wp/urlslab-download/2e0f9818fdd453f54f0a57a8d47d8207/SMTP2GO-homepage-113x50.jpg.webp 113w, https://www.liveagent.com/wp/urlslab-download/496813062213ca3322697d5abbb87b24/SMTP2GO-homepage-57x25.jpg.webp 57w, https://www.liveagent.com/wp/urlslab-download/07e0a0f44d288ce039babf7c705c4d56/SMTP2GO-homepage-759x335.jpg.webp 759w, https://www.liveagent.com/wp/urlslab-download/6c7578a088d8d3c1384d22590ea6a844/SMTP2GO-homepage-700x309.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/9322cf0cf875d5a8688b92a1aa1ce349/SMTP2GO-homepage-185x82.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/a97ab61dadf06883d3b05f135cf00000/SMTP2GO-homepage-110x49.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/d194fff212b550693fe99ce1b0d98345/SMTP2GO-homepage-485x214.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/49679ec0421cc922267daad954e5e826/SMTP2GO-homepage.jpg.webp 1873w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/51473c3da5b95a4507c7cf27af1970ca/SMTP2GO-homepage-1024x452.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/01196ca3937566810de525250cc7210d/SMTP2GO-homepage-300x132.jpg 300w, https://www.liveagent.com/wp/urlslab-download/f32e42dddb18fbd70b1789998d14c2ed/SMTP2GO-homepage-768x339.jpg 768w, https://www.liveagent.com/wp/urlslab-download/8c330f5f5da4d6596c119999a708c77b/SMTP2GO-homepage-1536x678.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/f056f13cec11c60b843add5561644a52/SMTP2GO-homepage-113x50.jpg 113w, https://www.liveagent.com/wp/urlslab-download/2b3738db61b7bff243f367ac21d45071/SMTP2GO-homepage-57x25.jpg 57w, https://www.liveagent.com/wp/urlslab-download/4000204f73c9f27fef7f44df0c6836d9/SMTP2GO-homepage-759x335.jpg 759w, https://www.liveagent.com/wp/urlslab-download/5802bd71e564e62ec5a9e00c3aee169a/SMTP2GO-homepage-700x309.jpg 700w, https://www.liveagent.com/wp/urlslab-download/65dca284331deaa5bdfd9e51388c562f/SMTP2GO-homepage-185x82.jpg 185w, https://www.liveagent.com/wp/urlslab-download/a17d1a8fa5310f35955f797d6debffad/SMTP2GO-homepage-110x49.jpg 110w, https://www.liveagent.com/wp/urlslab-download/3e98c12362d399615a31a525839e5c5f/SMTP2GO-homepage-485x214.jpg 485w, https://www.liveagent.com/wp/urlslab-download/936895c7190b1f8e0f29a926b6ae1e42/SMTP2GO-homepage.jpg 1873w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e7481e28f27eb4543ddd0369f3dda307/SMTP2GO-homepage-1024x452.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="452" alt="SMTP2GO home page, email management software for individuals and businesses" class="wp-image-842261" data-src="https://www.liveagent.com/wp/urlslab-download/51473c3da5b95a4507c7cf27af1970ca/SMTP2GO-homepage-1024x452.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>SMTP2GO is recommended for anyone who relies on email communication. It can be particularly helpful for sending bulk emails as it helps to ensure that messages are delivered to recipients’ inboxes rather than being flagged as spam. SMTP2GO can also benefit individuals who want to improve the reliability and security of their email communication.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Multi data center</li> <li>Visual reports</li> <li>Email testing tools</li> <li>Spamtrap Detection</li> <li>Bounce/Spam tracking</li> <li>SMS messaging</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-1">Pros</h4> <ul class="wp-block-list"> <li>Reliable email delivery</li> <li>API tools for developers</li> <li>User-friendly interface</li> <li>Generous free plan</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-1">Cons</h4> <ul class="wp-block-list"> <li>It can be slow with higher volume of emails</li> <li>More detailed reporting</li> <li>Lack of language support</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <p>The pricing depends on how many emails you need to send each month.</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free plan</strong>: $0 per month; includes 1.000 emails per month, 5 days of email reporting, and ticket support only</li> <li><strong>Professional:</strong> $75 per month; includes 30 days of email reporting, ticket/chat/phone support, dedicated IP address, email testing tools, and SMS messaging</li> <li><strong>Premier customer:</strong> Personalized pricing for enterprise-level senders; includes 30 days of email reporting, ticket/chat/phone support, dedicated IP address, email testing tools, and SMS messaging</li> </ul> </div> <p><strong>Free trial:</strong> No, SMTP2GO does not offer a free trial for their paid plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>While both SMTP2GO and LiveAgent offer email management capabilities, they have different primary focuses. SMTP2GO is primarily an email management software that specializes in ensuring email messages are delivered reliably, while LiveAgent is a <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer support software</a> that includes email management as one of its features. SMTP2GO’s key features include email tracking, advanced reporting, and a user-friendly interface. On the other hand, LiveAgent offers shared inboxes, <a href="https://www.liveagent.com/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon." hreflang="en-US" onover-preload="1">ticketing systems</a>, and live <a href="https://www.liveagent.com/customer-support-glossary/live-chat-support/" title="Live chat is one of the tools of a help desk software that enables customers to contact you through your website." hreflang="en-US" onover-preload="1">chat support</a> to help teams manage customer inquiries.</p> <h3 id="h-4-microsoft-365">4. Microsoft 365</h3> <p>Microsoft 365 is a cloud-based productivity suite that includes a range of powerful tools for email management and communication. In terms of email management, Microsoft 365 provides users with Outlook, an email client that offers a customizable inbox, spam protection, and an intuitive user interface. Microsoft 365 also includes Microsoft Teams, a unified communication and collaboration platform that allows teams to collaborate on projects in real-time.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/microsoft-365-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Microsoft 365 Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1ed859dfbea770955987fceb738eb4c5/microsoft-365-homepage-1024x627.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/d622829305ff8a24349ebf541998215a/microsoft-365-homepage-300x184.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/1a5c828175a0323990c608cdcbf62c03/microsoft-365-homepage-768x470.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/7e29bca1b37c011dbe322e13c7fc18aa/microsoft-365-homepage-1536x940.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/de44897cb36670b89229f155b5a8917e/microsoft-365-homepage-82x50.png.webp 82w, https://www.liveagent.com/wp/urlslab-download/cb23652aec1a24732a1fbf323b45f973/microsoft-365-homepage-41x25.png.webp 41w, https://www.liveagent.com/wp/urlslab-download/d29eeafce7a95346f1e22d0ce83b2d5a/microsoft-365-homepage-547x335.png.webp 547w, https://www.liveagent.com/wp/urlslab-download/4882eb8c376cc40de94872f7147656d9/microsoft-365-homepage-654x400.png.webp 654w, https://www.liveagent.com/wp/urlslab-download/0c855bc121220250ff5f62125a760d8b/microsoft-365-homepage-185x113.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/aac1507ec0e070953087d2cff94fb05e/microsoft-365-homepage-110x67.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/ef46b94b721224b1c39db252f3d6439f/microsoft-365-homepage-485x297.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/75ebe5e0bb895f591bb58af93af2cc19/microsoft-365-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2db8036792a77ee2bda39d2efde47878/microsoft-365-homepage-1024x627.png 1024w, https://www.liveagent.com/wp/urlslab-download/6c5aceca21cafde98921de469fa644bd/microsoft-365-homepage-300x184.png 300w, https://www.liveagent.com/wp/urlslab-download/2b48df29dc807076792750f394649b46/microsoft-365-homepage-768x470.png 768w, https://www.liveagent.com/wp/urlslab-download/9e3854980e94d1516128014526d58859/microsoft-365-homepage-1536x940.png 1536w, https://www.liveagent.com/wp/urlslab-download/1799d2781675e27006aa6d790b7e4ae4/microsoft-365-homepage-82x50.png 82w, https://www.liveagent.com/wp/urlslab-download/994f62fc47f708e880b5a12b4d3b7b5c/microsoft-365-homepage-41x25.png 41w, https://www.liveagent.com/wp/urlslab-download/4c87db8ee8908058a48d898d303c7b5b/microsoft-365-homepage-547x335.png 547w, https://www.liveagent.com/wp/urlslab-download/5aac5e0fbfe0a22572e38ac626d8d051/microsoft-365-homepage-654x400.png 654w, https://www.liveagent.com/wp/urlslab-download/035e9f99371ae4b9f69d7559e9fdca26/microsoft-365-homepage-185x113.png 185w, https://www.liveagent.com/wp/urlslab-download/7b713717ed73d5b5beaa3a62eb7d4544/microsoft-365-homepage-110x67.png 110w, https://www.liveagent.com/wp/urlslab-download/d62d7f944afc35ca8ff9da3e8b58a145/microsoft-365-homepage-485x297.png 485w, https://www.liveagent.com/wp/urlslab-download/16009f28fe3a4d01386fc9bc946f2b95/microsoft-365-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1ed859dfbea770955987fceb738eb4c5/microsoft-365-homepage-1024x627.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="627" alt="Microsoft 365 home page, email management software for businesses" class="wp-image-828408" data-src="https://www.liveagent.com/wp/urlslab-download/2db8036792a77ee2bda39d2efde47878/microsoft-365-homepage-1024x627.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Microsoft 365 is recommended for businesses of all sizes that require a comprehensive productivity suite, including email management through Outlook, as well as access to other Microsoft applications available in Office 365 like Word, Excel, PowerPoint, and Teams.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li><strong>Outlook email management:</strong> Manage emails, calendars, and contacts through Outlook’s powerful email client</li> <li><strong>Integration with Microsoft 365 apps:</strong> Seamless integration with other Microsoft 365 applications, such as Teams, OneDrive, and SharePoint</li> <li><strong>Focused Inbox:</strong> Automatically sorts important emails into a focused inbox, helping you prioritize your email management</li> <li><strong>Rules and automation:</strong> Set up custom rules and automation to organize, categorize, and manage incoming messages</li> <li><strong>Advanced security features:</strong> Robust security measures, including email encryption, spam filtering, and malware protection</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-2">Pros</h4> <ul class="wp-block-list"> <li>Comprehensive productivity suite, combining email and Microsoft apps</li> <li>Seamless integration between Microsoft 365 apps</li> <li>Robust security features to protect sensitive data</li> <li>Versatile tool supporting a wide range of tasks</li> <li>Facilitates remote work with easy access to files and emails</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-2">Cons</h4> <ul class="wp-block-list"> <li>Outlook’s interface may be overwhelming for some users</li> <li>Limited integration with non-Microsoft applications</li> <li>Occasional confusion with new features and processes</li> <li>Issues with slow performance and crashes</li> <li>Recurring issues may re-appear after software updates</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Microsoft 365 Business Basic:</strong> $6 per user per month; includes web-based Office apps, Outlook, and Microsoft Teams</li> <li><strong>Microsoft 365 Business Standard:</strong> $12.50 per user per month; includes desktop and web-based Office apps, Outlook, Microsoft Teams, and additional business apps</li> <li><strong>Microsoft 365 Business Premium:</strong> $22 per user per month; includes all features of Business Standard plus advanced security and device management</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Microsoft 365 offers a 30-day free trial for all of its plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>While both Microsoft 365 and LiveAgent offer email management capabilities, their primary focus and target audiences are different. Microsoft 365 is a comprehensive productivity suite that includes email management through Outlook and integrates with other Microsoft applications, making it suitable for businesses looking for an all-in-one solution. LiveAgent, on the other hand, is specifically designed for customer support teams and includes features like shared inboxes, ticketing, and live chat support, making it a more focused solution for customer service needs. </p> <p>For more info, check out a full <a href="https://www.liveagent.com/alternatives/outlook/" urlslab_href_old="/outlook-alternative/" title="Discover the top 15 Outlook alternatives for 2024 to boost your productivity and streamline email management. Explore options like LiveAgent, Gmail, and ProtonMail that offer superior features, integration, and support. Find the perfect email client to enhance team collaboration and optimize communication." hreflang="en-US" onover-preload="1">Outlook alternative</a> comparison and find out how it holds up against LiveAgent.</p> <h3 id="h-5-mailerlite">5. MailerLite</h3> <p>MailerLite is a software that offers businesses a wide range of tools to help grow their email list and send engaging, professional-looking emails. It also offers email automation, allowing users to send targeted campaigns to specific segments of their audience. MailerLite integrates with other platforms, allowing businesses to target customers with personalized communication based on purchase history.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/MailerLite-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - MailerLite Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c4a028b21cb04ef02d50c3b3edfb3f61/MailerLite-homepage-1024x596.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/fdde1306b799a43b8ccaea3d089ec63a/MailerLite-homepage-300x175.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/cb1a5122cabd9e6977824cd3793d2606/MailerLite-homepage-768x447.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/fec668b2d854533b9286fc782a08dde4/MailerLite-homepage-1536x894.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/b15ea442f4fb4795f7d3c63cd76472c6/MailerLite-homepage-86x50.png.webp 86w, https://www.liveagent.com/wp/urlslab-download/62424fcc558e0da9f39ac673308fe3a1/MailerLite-homepage-43x25.png.webp 43w, https://www.liveagent.com/wp/urlslab-download/bc6806a485ad847868488d6ed26998c5/MailerLite-homepage-576x335.png.webp 576w, https://www.liveagent.com/wp/urlslab-download/70c7b024da0579679c7007ab34bea317/MailerLite-homepage-687x400.png.webp 687w, https://www.liveagent.com/wp/urlslab-download/4f6a86dca145913d58277870a58f348e/MailerLite-homepage-185x108.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/fb0e02cb1052b7de0d55e64b58b4ef84/MailerLite-homepage-110x64.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/73cc91c1864a2ceb491288a92763b1d8/MailerLite-homepage-485x282.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/3a2406b9f02264a722ce06843ee5a4c1/MailerLite-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/e67619a5f670bd32db755e18f5a7fe5e/MailerLite-homepage-1024x596.png 1024w, https://www.liveagent.com/wp/urlslab-download/64840df0efe9b6149b6aa4aa9012177f/MailerLite-homepage-300x175.png 300w, https://www.liveagent.com/wp/urlslab-download/7192c33ce5f17550b700e74602cdd636/MailerLite-homepage-768x447.png 768w, https://www.liveagent.com/wp/urlslab-download/b35f1a060e633fc9d4ef4011dbe16b2b/MailerLite-homepage-1536x894.png 1536w, https://www.liveagent.com/wp/urlslab-download/dd0ab26db2ee59fd74fe65fa19934f3e/MailerLite-homepage-86x50.png 86w, https://www.liveagent.com/wp/urlslab-download/9c8d65ee6159eba267e697780ead9db7/MailerLite-homepage-43x25.png 43w, https://www.liveagent.com/wp/urlslab-download/7df2f13ccb04798e752200f4dc33e612/MailerLite-homepage-576x335.png 576w, https://www.liveagent.com/wp/urlslab-download/82562a1fd5ad5d6a642c23f39df7a650/MailerLite-homepage-687x400.png 687w, https://www.liveagent.com/wp/urlslab-download/306a312d7ff0ee9cc33dd52bc7b02a91/MailerLite-homepage-185x108.png 185w, https://www.liveagent.com/wp/urlslab-download/fa953c8057f8f2ab81d382ee22770735/MailerLite-homepage-110x64.png 110w, https://www.liveagent.com/wp/urlslab-download/6591c0f41c62d6dfc42456361a6f2120/MailerLite-homepage-485x282.png 485w, https://www.liveagent.com/wp/urlslab-download/7358071409bcfed5a9603a7baf46d8e8/MailerLite-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c4a028b21cb04ef02d50c3b3edfb3f61/MailerLite-homepage-1024x596.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="596" alt="Mailerlite home page, a user-friendly email management system " class="wp-image-828475" data-src="https://www.liveagent.com/wp/urlslab-download/e67619a5f670bd32db755e18f5a7fe5e/MailerLite-homepage-1024x596.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>MailerLite is a great email marketing tool for small businesses, bloggers, and freelancers who need an affordable and easy-to-use platform for their email campaigns. It offers a range of features to help users create, send, and track their email campaigns.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Drag-and-drop email editor</li> <li>Automation workflows</li> <li>A/B testing</li> <li>Landing pages and pop-ups</li> <li>Integrations with popular e-commerce platforms</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-3">Pros</h4> <ul class="wp-block-list"> <li>Generous free plan and trial period</li> <li>Affordable pricing plans</li> <li>User-friendly interface</li> <li>Top-notch customer support</li> <li>Easy problem resolution</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-3">Cons</h4> <ul class="wp-block-list"> <li>Lack of language support</li> <li>Limited templates for the landing page builder</li> <li>Challenges with embedding email forms and hyperlinks</li> <li>Occasional glitches and bugs</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free plan:</strong> up to 1,000 subscribers, allows 12,000 emails monthly for 1 user, and includes email automation</li> <li><strong>$9/month:</strong> up to 1,000 subscribers, includes everything in the free plan as well as unlimited templates, dynamic emails, and unlimited websites</li> <li><strong>$19/month:</strong> up to 2,500 subscribers</li> <li><strong>Custom pricing</strong> for businesses with over 100,000 subscribers, and allows for custom designs, dedicated IP and deliverability consultations</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Mailerlite offers a 30-day free trial for its paid plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>MailerLite is an email marketing tool, while LiveAgent is a <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">helpdesk</a> software that includes email management as one of its features. While both offer email management capabilities, LiveAgent has a broader range of features for customer support, including live chat, <a href="https://www.liveagent.com/features/social-media-help-desk/" title="Discover how LiveAgent's social media help desk features can transform your customer service by integrating platforms like Facebook, Twitter, and WhatsApp into a single inbox. Enhance efficiency with customizable SLAs, departments, and third-party integrations. Elevate customer satisfaction and unlock sales opportunities with streamlined social media interactions." hreflang="en-US" onover-preload="1">social media integration</a>, and ticketing systems.</p> <h3 id="h-6-omnisend">6. Omnisend</h3> <p>Omnisend is a marketing automation platform designed to help ecommerce businesses grow and engage with their audiences through email, SMS, and social media marketing campaigns. Whether you’re looking to improve customer engagement, increase conversions, or increase your ROI, Omnisend could be an effective solution to help you achieve your goals.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/06/Omnisend-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 06 - Omnisend Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/540862332970a9d48daec1d5d2c0e343/Omnisend-homepage-1024x461.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/5073f7066875a682b227bfff19bbb7f3/Omnisend-homepage-300x135.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/b959242eeb9cf06821f412e20aa1f3c2/Omnisend-homepage-768x346.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/ab9843385150f2763057f014b3307475/Omnisend-homepage-1536x692.jpg.webp 1536w, https://www.liveagent.com/wp/urlslab-download/12b9264e870bf4e12ff756f4a00e1a5c/Omnisend-homepage-111x50.jpg.webp 111w, https://www.liveagent.com/wp/urlslab-download/a96ac52439f25cbc81e12621daf70e2b/Omnisend-homepage-55x25.jpg.webp 55w, https://www.liveagent.com/wp/urlslab-download/16feddeb3cb6e2c6db1e3533e867e10f/Omnisend-homepage-743x335.jpg.webp 743w, https://www.liveagent.com/wp/urlslab-download/ec561a8885919239ad11ae0ea16ab3da/Omnisend-homepage-700x315.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/dbdce23d01918c1118aa472cd10ee32e/Omnisend-homepage-185x83.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/2c3bdaa34cfd11399565258c5f5790ef/Omnisend-homepage-110x50.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/ecca628e3d93b22b297a39f94cf287b4/Omnisend-homepage-485x219.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/c3cf66ca62dd8b4234f027aa66cff349/Omnisend-homepage.jpg.webp 1862w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c5ad56cc16e337847706bb2ba68719d3/Omnisend-homepage-1024x461.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/c297572566657cf73845316ca5614206/Omnisend-homepage-300x135.jpg 300w, https://www.liveagent.com/wp/urlslab-download/1d151559fa93e9593e0edd6ce3a9c5fc/Omnisend-homepage-768x346.jpg 768w, https://www.liveagent.com/wp/urlslab-download/c94649b0d00c27b3e6799b6c6a893815/Omnisend-homepage-1536x692.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/180b3080f88e7328714f58b71c8b6eb3/Omnisend-homepage-111x50.jpg 111w, https://www.liveagent.com/wp/urlslab-download/e162a68dee4b1a0c0c56d8caef408d93/Omnisend-homepage-55x25.jpg 55w, https://www.liveagent.com/wp/urlslab-download/472764bbf80dfb7ca8c7cc9b59666b4d/Omnisend-homepage-743x335.jpg 743w, https://www.liveagent.com/wp/urlslab-download/c7bc3da994c0a9f77dbf4a89eac53177/Omnisend-homepage-700x315.jpg 700w, https://www.liveagent.com/wp/urlslab-download/283c916cde42ef41ec29a61d1bea7988/Omnisend-homepage-185x83.jpg 185w, https://www.liveagent.com/wp/urlslab-download/d7255db7eef4b3f3c6a2339bdff8b3c5/Omnisend-homepage-110x50.jpg 110w, https://www.liveagent.com/wp/urlslab-download/f2f50d0d95d4727887779f22245ce865/Omnisend-homepage-485x219.jpg 485w, https://www.liveagent.com/wp/urlslab-download/c1d50bb667526671283f77301c47abb0/Omnisend-homepage.jpg 1862w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/540862332970a9d48daec1d5d2c0e343/Omnisend-homepage-1024x461.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="461" alt="Omnisend home page, ecommerce email marketing platform" class="wp-image-842293" data-src="https://www.liveagent.com/wp/urlslab-download/c5ad56cc16e337847706bb2ba68719d3/Omnisend-homepage-1024x461.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Omnisend is mainly recommended for ecommerce businesses that are looking for a platform to manage their marketing campaigns. It is a suitable solution for businesses of all sizes, and can cater to a wide range of industries.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Create email campaigns</li> <li>Pre-built e-commerce workflows</li> <li>Data about customer shopping and on-site behavior</li> <li>Landing pages</li> <li>Campaign and automation reports</li> <li>Omnichannel marketing</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-4">Pros</h4> <ul class="wp-block-list"> <li>Campaign boosters to improve click rates</li> <li>Integrated SMS automation</li> <li>Reduces manual tasks with pre-built marketing automation workflows</li> <li>Ability to automate campaigns based on customer behavior</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-4">Cons</h4> <ul class="wp-block-list"> <li>More email customization options</li> <li>Occasional glitches and bugs</li> <li>It can be challenging to use because of its complexity</li> <li>Mobile devices sometimes display emails differently</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free:</strong> $0/month; includes up to 250 contacts, 500 emails per month, up to 60 SMS, <a href="https://www.liveagent.com/customer-support-glossary/" urlslab_href_old="https://www.liveagent.com/customer-support-glossary/ab-testing/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="en-US" onover-preload="1">A/B testing</a>, email templates, and more</li> <li><strong>Standard:</strong> starts at $16/month; includes all features from the free plan, plus up to 500 contacts, 6000 emails per month, and unlimited web push.</li> <li>Pro: starts at $59/month; includes everything from the Standard plan, plus unlimited emails, up to 3.933 SMS per month, advanced reporting, and 24/7 priority support</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Omnisend offers a free trial for their plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>While both Omnisend and LiveAgent feature email management capabilities, their primary focuses and target audiences are different. Omnisend is a marketing automation platform designed mainly for ecommerce businesses, with an emphasis on growing and engaging with audiences. LiveAgent is an all-in-one customer <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">support software</a> that includes email management as one of its features, and it is suited for teams searching for a comprehensive <a href="https://www.liveagent.com/customer-service-software/" title="Acquiring customer service software is a significant investment, so we’ve created a list of the top 10 solutions you should consider." hreflang="en-US" onover-preload="1">customer support system</a>.</p> <h3 id="h-7-clean-email">7. Clean Email</h3> <p><a href="https://clean.email/" title="Effortlessly clean and organize your inbox with Clean Email. Manage emails securely, unsubscribe, and automate tasks for a stress-free mailbox!" hreflang="en">Clean Email</a> is an online service designed to help users efficiently clean, organize, and manage their email inboxes. It offers tools to unsubscribe from newsletters, filter and sort emails, automate removing unwanted messages, and more, all while prioritizing user privacy and security.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2024/09/clean-email-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2024 - 09 - Clean Email Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/acf6ca790fa50af9d2109db363df85e6/clean-email-homepage-1024x563.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/f35b710fe9b64c847df85001580c51af/clean-email-homepage-300x165.jpg 300w, https://www.liveagent.com/wp/urlslab-download/6304dd852f4581bb058708c67bc83512/clean-email-homepage-768x422.jpg 768w, https://www.liveagent.com/wp/urlslab-download/8ab6148162580102d3f63dc486b87fc0/clean-email-homepage-1536x845.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/54b388920404871ab6d96ad3884e9ccc/clean-email-homepage-91x50.jpg 91w, https://www.liveagent.com/wp/urlslab-download/17f3953c1643cdd29fc6717cba3def9d/clean-email-homepage-45x25.jpg 45w, https://www.liveagent.com/wp/urlslab-download/e027055dc83e2f6ca9f96907df326947/clean-email-homepage-609x335.jpg 609w, https://www.liveagent.com/wp/urlslab-download/0ac3c3d4e453680ec0b3266b75b88ee5/clean-email-homepage-700x385.jpg 700w, https://www.liveagent.com/wp/urlslab-download/fc6f4ae2e664f5a82d4afda37f6f8e8f/clean-email-homepage-185x102.jpg 185w, https://www.liveagent.com/wp/urlslab-download/ec6c56162201448e083a2c0a4528c091/clean-email-homepage-110x61.jpg 110w, https://www.liveagent.com/wp/urlslab-download/6cf53587d6432b02acb7fea3694aecd0/clean-email-homepage-485x267.jpg 485w, https://www.liveagent.com/wp/urlslab-download/6361ae5bc7ac48a0154ae69f67d4ce58/clean-email-homepage.jpg 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/2ea35bf452007a935adea70a1c286e37/clean-email-homepage-1024x563.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="563" alt="Homepage of Clean Email" class="wp-image-974259" data-src="https://www.liveagent.com/wp/urlslab-download/acf6ca790fa50af9d2109db363df85e6/clean-email-homepage-1024x563.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Clean Email is recommended for people who need to efficiently manage high volumes of email, including busy professionals, productivity enthusiasts, and anyone with multiple email accounts or frequent subscriptions.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li><strong>Unsubscriber:</strong> Easily opt out of all your email subscriptions and mailing lists in one place.</li> <li><strong>Auto Clean:</strong> Automatically sort, delete, archive emails, and more, based on user-defined rules.</li> <li><strong>Screener:</strong> Allow only approved senders to reach your inbox by pre-screening new messages.</li> <li><strong>Cleaning Suggestions:</strong> Get customized advice on how to tidy up your inbox based on past behaviors.</li> <li><strong>Smart Folders:</strong> Sort emails into specific folders, such as for online purchases or service notifications, to simplify email organization.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-5">Pros</h4> <ul class="wp-block-list"> <li>Customizable options for email filtering and sorting</li> <li>Advanced email automation tools</li> <li>Support for all IMAP-based email providers</li> <li>Focuses on highlighting essential emails</li> <li>Keeps inboxes clear and free from unnecessary clutter</li> <li>Available on Mac, iOS, Android, and the web</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-5">Cons</h4> <ul class="wp-block-list"> <li>No dedicated Windows app</li> <li>Lacks attachment management features</li> <li>Can take time to set up all rules and filters</li> <li>May seem complicated for some users</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <ul class="wp-block-list"> <li><strong>Clean Email Basic:</strong> $9.99 per month or $29.99 per year; includes full access to all features for one email account.</li> <li><strong>Clean Email Family:</strong> $19.99 per month or $49.99 per year; provides access for up to five email accounts.</li> <li><strong>Clean Email Team:</strong> $29.99 per month or $99.99 per year; supports up to ten email accounts, ideal for team use.</li> </ul> <p><strong>Free Trial:</strong> Yes, Clean Email offers a 14-day free trial with full access to all features, allowing free management of up to 1,000 emails.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Clean Email specializes in organizing personal and business email inboxes, offering features like automated cleaning and bulk unsubscribing for efficient management. LiveAgent, on the other hand, is a customer support platform that integrates multiple channels like email, live chat, and social media, aimed at businesses needing comprehensive customer service solutions. While Clean Email focuses on personal productivity, LiveAgent is designed for handling customer interactions across various platforms.</p> <h3 id="h-8-convertkit">8. ConvertKit</h3> <p>ConvertKit is a software designed for creators, bloggers, and online businesses. It helps them manage their email marketing campaigns and create customized forms for audience segmentation. One of the strengths is its focus on automating personalized messages based on the subscriber’s behavior, preferences, and activity history. ConvertKit’s analytics provide insights into the performance and audience engagement, enabling creators to make data-driven decisions.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/06/convertkit-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 06 - Convertkit Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/7fbd2fdc1a3b1919fd2f5699ce104786/convertkit-homepage-1024x563.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/6cc6b9a3027d0900fd70fe8236e53a34/convertkit-homepage-300x165.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/f52761f4a31ac09790a52fbc1d7e2653/convertkit-homepage-768x422.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/e2deff1a79ce9f6e6f06350b3b3d5205/convertkit-homepage-91x50.jpg.webp 91w, https://www.liveagent.com/wp/urlslab-download/82334855a05740bec6f998d0b697c637/convertkit-homepage-46x25.jpg.webp 46w, https://www.liveagent.com/wp/urlslab-download/7f15468d69128bd5e0394a1e13b571dc/convertkit-homepage-610x335.jpg.webp 610w, https://www.liveagent.com/wp/urlslab-download/7941f506a82af70a2e242dc23e4515dd/convertkit-homepage-700x385.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/081b2b7c89f89062e07452788a8e12ef/convertkit-homepage-185x102.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/ded585fcd589f72082560fb605559ed5/convertkit-homepage-110x60.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/4a1b3006552cf84b3e509c6818e127d3/convertkit-homepage-485x266.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/e2d2ae09ee2b1342e62ab21591e1e968/convertkit-homepage.jpg.webp 1436w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/84db6686f9d31015f4ee61d3a3d72e34/convertkit-homepage-1024x563.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/5afeb0fc08b9f99227e60e18e92488bc/convertkit-homepage-300x165.jpg 300w, https://www.liveagent.com/wp/urlslab-download/0991769cbc6cbf718a0ae24690908e18/convertkit-homepage-768x422.jpg 768w, https://www.liveagent.com/wp/urlslab-download/dc7d64c583f43b2632d7bfe2ef41e3e7/convertkit-homepage-91x50.jpg 91w, https://www.liveagent.com/wp/urlslab-download/e2d7443cbca4ca72e44ca3cffe8d2c71/convertkit-homepage-46x25.jpg 46w, https://www.liveagent.com/wp/urlslab-download/7bac8ff49b611574a84421808c514808/convertkit-homepage-610x335.jpg 610w, https://www.liveagent.com/wp/urlslab-download/19752be80f2be3bfdc20709c883ac835/convertkit-homepage-700x385.jpg 700w, https://www.liveagent.com/wp/urlslab-download/03b49d276e2df3e80eb1548a6e3cc889/convertkit-homepage-185x102.jpg 185w, https://www.liveagent.com/wp/urlslab-download/daadf7c41ec13837c2d7fc4b112ba928/convertkit-homepage-110x60.jpg 110w, https://www.liveagent.com/wp/urlslab-download/4ccbaa9a40bb146ff6e173d5a2b4398d/convertkit-homepage-485x266.jpg 485w, https://www.liveagent.com/wp/urlslab-download/5d180f3086c8887489510b80ed93afb3/convertkit-homepage.jpg 1436w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/7fbd2fdc1a3b1919fd2f5699ce104786/convertkit-homepage-1024x563.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="563" alt="ConvertKit home page, email management software for creators" class="wp-image-837559" data-src="https://www.liveagent.com/wp/urlslab-download/84db6686f9d31015f4ee61d3a3d72e34/convertkit-homepage-1024x563.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>ConvertKit is recommended for bloggers, content creators, and small businesses that need a simple and easy-to-use email marketing platform. It is ideal for businesses that want to build their audience and create targeted email campaigns with advanced segmentation and automation features.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Drag-and-drop email editor</li> <li>Advanced automation workflows</li> <li>A/B testing</li> <li>Subscriber tagging and segmentation</li> <li>Integrations with popular apps and services</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-5">Pros</h4> <ul class="wp-block-list"> <li>Easy setup and user-friendly interface</li> <li>Advanced features to suit various business needs</li> <li>Effective in attracting new sign-ups</li> <li>User-friendly interface</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-5">Cons</h4> <ul class="wp-block-list"> <li>Limited design customization for email campaigns</li> <li>Limited variety of email templates available</li> <li>Occasional glitches and bugs</li> <li>Inefficient support that leads to dissatisfaction</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free plan:</strong> up to 300 subscribers</li> <li><strong>Creator plan:</strong> starts at $9/month for up to 300 subscribers; includes everything from the Free plan and automated email sequences, third-party integrations, and visual automation builders</li> <li><strong>Creator Pro plan:</strong> starts at $25/month for up to 300 subscribers; includes everything from the Creator plan and subscriber scoring, newsletter referrals, and advanced reporting</li> </ul> </div> <p><strong>Free trial:</strong> Yes, ConvertKit offers a free plan with limited features and a 14-day free trial for its paid plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>ConvertKit is primarily an email marketing tool, while LiveAgent is a <a href="https://www.liveagent.com/customer-support-glossary/helpdesk/" title="What is a help desk? Explore the definition, benefits, differences, and functions for efficient customer support." hreflang="en-US" onover-preload="1">helpdesk</a> software that includes email management as one of its features. While both offer email management capabilities, LiveAgent has a broader range of features for customer support, including live chat, social media integration, and ticketing systems, while ConvertKit focuses on email marketing, automation, and audience segmentation.</p> <h3 id="h-9-hiver">9. Hiver</h3> <p>Hiver focuses on simplifying email collaboration for teams. With Hiver, users can share emails, notes, and tasks with other team members without leaving their email clients. Users can easily track their team’s performance, track email-response time and reply to important emails in a timely manner.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/04/hiver-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 04 - Hiver Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/85dc327219e0884e60d6048f51651e77/hiver-homepage-1024x566.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/7e233df2d39d50ef0f067b3c0ebfa156/hiver-homepage-300x166.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/df0c8b570ac204bf6a49262ddafb4d0f/hiver-homepage-768x424.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/2fe5328413e0140fc8c700ef2eb37938/hiver-homepage-1536x849.jpg.webp 1536w, https://www.liveagent.com/wp/urlslab-download/334de1f76be6c1e9dd6d6ca0a0aa05f2/hiver-homepage-90x50.jpg.webp 90w, https://www.liveagent.com/wp/urlslab-download/351c3b9ab76264c067d837a7bbefc796/hiver-homepage-45x25.jpg.webp 45w, https://www.liveagent.com/wp/urlslab-download/7aac0a5dbc492ab89d6e2a2fe1f0d58a/hiver-homepage-606x335.jpg.webp 606w, https://www.liveagent.com/wp/urlslab-download/4dbe9a242adc0c8124fa5b6568b52514/hiver-homepage-700x387.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/c49f23cb21399ff3747f7421c39dadaa/hiver-homepage-185x102.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/733146c11d2388261da5721671d5d23c/hiver-homepage-110x61.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/53ffce14f7ef1df3de86ce54d7381b04/hiver-homepage-485x268.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/d623e5678fee6d05ab60f9222573ff39/hiver-homepage.jpg.webp 1614w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6a6f911db67cc08ad533116868c42307/hiver-homepage-1024x566.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/9303be6cea13532b5775d54569b9d61c/hiver-homepage-300x166.jpg 300w, https://www.liveagent.com/wp/urlslab-download/ed30a397a01ea78a45d8d0c18afd218a/hiver-homepage-768x424.jpg 768w, https://www.liveagent.com/wp/urlslab-download/10ce423919cdd46d04aec3dc30e5ed1f/hiver-homepage-1536x849.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/afedc9ea2257729d836ee2fe64d3ba19/hiver-homepage-90x50.jpg 90w, https://www.liveagent.com/wp/urlslab-download/2dc885e83b5fc30c49236d8263bffef0/hiver-homepage-45x25.jpg 45w, https://www.liveagent.com/wp/urlslab-download/ec23cdaa1f77fe388a5737df8349b177/hiver-homepage-606x335.jpg 606w, https://www.liveagent.com/wp/urlslab-download/977e9bd703bac76e344c0e2250b925ba/hiver-homepage-700x387.jpg 700w, https://www.liveagent.com/wp/urlslab-download/cfbbd8bc43c511a9141492d7b3e3a1c4/hiver-homepage-185x102.jpg 185w, https://www.liveagent.com/wp/urlslab-download/c452b50be50c8cfe7af09eec23cd3240/hiver-homepage-110x61.jpg 110w, https://www.liveagent.com/wp/urlslab-download/09cb7614d1463cf95df257e636b68534/hiver-homepage-485x268.jpg 485w, https://www.liveagent.com/wp/urlslab-download/fdf6e9e36973d0de52c17bbb52661137/hiver-homepage.jpg 1614w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/85dc327219e0884e60d6048f51651e77/hiver-homepage-1024x566.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="566" alt="Hiver home page, collaborative email management software " class="wp-image-821435" data-src="https://www.liveagent.com/wp/urlslab-download/6a6f911db67cc08ad533116868c42307/hiver-homepage-1024x566.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Hiver is recommended for businesses of all sizes that require an email management solution focused on collaboration and customer support, specifically built for Gmail and Google Workspace users.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li><strong>Shared inboxes:</strong> Collaborate on emails in real-time with shared inboxes for teams</li> <li><strong>Email assignments:</strong> Assign emails to team members, ensuring clear ownership and responsibility</li> <li><strong>Email templates and canned responses:</strong> Save time with pre-written email templates and <a href="https://www.liveagent.com/features/canned-messages-macros/" title="Discover how canned messages can improve your productivity and workflow. Create an unlimited number of canned messages today!" hreflang="en-US" onover-preload="1">canned responses</a> for frequently used messages</li> <li><strong>Email analytics:</strong> Gain insights into team performance, response times, and customer satisfaction metrics</li> <li><strong>Integration with Gmail and Google Workspace:</strong> Seamlessly works within Gmail and integrates with other Google Workspace tools</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-29 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-6">Pros</h4> <ul class="wp-block-list"> <li>Designed for Gmail, providing users with a native Workspace experience</li> <li>Shared inboxes and email assignments for improved team efficiency</li> <li>Easy-to-use interface</li> <li>Responsive Hiver support team</li> <li>Organized and feature-rich platform</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-6">Cons</h4> <ul class="wp-block-list"> <li>Not suitable for non-Gmail users</li> <li>Limited integration with non-Google applications</li> <li>Lack of notification unread feature (forthcoming)</li> <li>Potential issues with email delivery</li> <li>Potential operational disruptions during critical business periods</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Lite:</strong> $15 per user per month; includes 2 shared inboxes, email assignments, analytics, and email templates</li> <li><strong>Pro:</strong> $39 per user per month; includes all Lite features plus automations and advanced analytics</li> <li><strong>Elite:</strong> $59; includes all Pro features plus dedicated account management, priority support, and custom integrations</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Hiver offers a 7-day free trial for its Lite, Pro, and Elite plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Both Hiver and LiveAgent offer email management solutions focused on collaboration and customer support. However, Hiver is specifically designed for Gmail and Google Workspace users, providing a seamless experience within the Gmail interface. LiveAgent, on the other hand, is a more comprehensive customer support platform that includes additional channels like live chat and phone support, making it suitable for businesses looking for a multi-channel customer support solution.</p> <h3 id="h-10-help-scout">10. Help Scout</h3> <p>Help Scout is a customer support software that aims to provide a seamless and personalized customer support experience. Help Scout enables you to create automated workflows to make sure that all the inquiries are sent to the appropriate person, increasing response times and accuracy. With Help Scout, businesses can enhance the overall customer experience and streamline their customer support operations.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/03/help-scout-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 03 - Help Scout Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/bec78aeeef3dbac3a658455599befeee/help-scout-homepage-1024x573.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/dc1b86fbd70c931f5174fbcf29802118/help-scout-homepage-300x168.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/df2f23a0e5ff208eb532863b988f9bb1/help-scout-homepage-768x430.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/a8f9cd994f150134142f7492d624adea/help-scout-homepage-1536x859.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/da52054be54db6e6180f4ca9d2d49618/help-scout-homepage-89x50.png.webp 89w, https://www.liveagent.com/wp/urlslab-download/a979212f3ee416f8e1726c66acd855d8/help-scout-homepage-45x25.png.webp 45w, https://www.liveagent.com/wp/urlslab-download/fbc2b065f6473c62733a75c85b6ddbe1/help-scout-homepage-599x335.png.webp 599w, https://www.liveagent.com/wp/urlslab-download/18bc964735a331a7c89cdfdefb8aff0d/help-scout-homepage-700x392.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/f66abf635230b296defc1252ddd17337/help-scout-homepage-185x103.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/b0e506dae2aaf57292670b050f37e241/help-scout-homepage-110x62.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/d5014f26d88365334b8529a51677cb4a/help-scout-homepage-485x271.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/4bbd971f434db5ecd21f73c8451c56e7/help-scout-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/963faccf860038b64123f2574938d69c/help-scout-homepage-1024x573.png 1024w, https://www.liveagent.com/wp/urlslab-download/c8fb779cdec56c2cb1cafc9103369aa3/help-scout-homepage-300x168.png 300w, https://www.liveagent.com/wp/urlslab-download/d0409e0f69682309fa33bb0559bc9629/help-scout-homepage-768x430.png 768w, https://www.liveagent.com/wp/urlslab-download/f3000f27ab016a219e09a66187e02eb4/help-scout-homepage-1536x859.png 1536w, https://www.liveagent.com/wp/urlslab-download/36e6fdc246f86b490a4c7946af1a619c/help-scout-homepage-89x50.png 89w, https://www.liveagent.com/wp/urlslab-download/f97dac5d51ce5c47b187c739c3575a7e/help-scout-homepage-45x25.png 45w, https://www.liveagent.com/wp/urlslab-download/0cc56ed2ff4ec79a0e6be632c120834d/help-scout-homepage-599x335.png 599w, https://www.liveagent.com/wp/urlslab-download/4e3e0291b54a2444173a5c39153133b1/help-scout-homepage-700x392.png 700w, https://www.liveagent.com/wp/urlslab-download/6acabfcf255171be9594faf1a655fbaf/help-scout-homepage-185x103.png 185w, https://www.liveagent.com/wp/urlslab-download/13435ee71572b67492a9775bb548158e/help-scout-homepage-110x62.png 110w, https://www.liveagent.com/wp/urlslab-download/938c5bc9e15dbbb7188577325b941deb/help-scout-homepage-485x271.png 485w, https://www.liveagent.com/wp/urlslab-download/ec5957108c34fa8675051c6c6f8f82fc/help-scout-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/bec78aeeef3dbac3a658455599befeee/help-scout-homepage-1024x573.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="573" alt="Help Scout home page, email management tool for customer support " class="wp-image-806585" data-src="https://www.liveagent.com/wp/urlslab-download/963faccf860038b64123f2574938d69c/help-scout-homepage-1024x573.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Help Scout is recommended for small to medium-sized businesses that need <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">helpdesk software</a> for managing customer support emails. It is ideal for businesses that prioritize collaboration and customer service.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Shared inbox for managing email conversations</li> <li>Team collaboration tools</li> <li>Workflow automation for faster response times</li> <li>Reporting and analytics to track performance</li> <li>Integrations with popular apps and services</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-30 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-7">Pros</h4> <ul class="wp-block-list"> <li>Impressive features for a comprehensive user experience</li> <li>All-in-one solution with live chat and knowledge base integration</li> <li>Simple setup process</li> <li>User-friendly interface for easy navigation</li> <li>Versatile platform for multiple aspects of business operations</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-7">Cons</h4> <ul class="wp-block-list"> <li>Difficulty in customizing and enhancing customer experience</li> <li>Issues with automated format</li> <li>Occasional glitches and bugs in the Android app</li> <li>Limited customization options</li> <li>Higher pricing compared to some competitors</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Standard plan:</strong> $20/month per user and includes 2 mailboxes, email and live chat, and automated workflows</li> <li><strong>Plus plan:</strong> $40/month per user; includes everything from the Standard plan as well as custom fields, advanced security features, and basic integrations</li> <li><strong>Pro plan:</strong> $65/month per user; includes everything from the Plus plan as well as tiered discounts, team training, and optimization reviews</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Help Scout offers a 15-day free trial for its Standard and Plus plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Help Scout and LiveAgent are both helpdesk software that offer email management as one of their features. Help Scout has a stronger focus on collaboration and team workflows, while LiveAgent offers a broader range of features, including live chat, social media integration, and ticketing systems.</p> <h3 id="h-11-moosend">11. Moosend</h3> <p>Moosend is a marketing automation software that offers many features in order to help businesses grow their email audience. The software facilitates email marketing campaigns, creating email templates, and email <a href="https://www.liveagent.com/customer-support-glossary/personalize/" title="Get know to personalize meaning. Understand customer service concepts in deep with simple explanations from professionals." hreflang="en-US" onover-preload="1">personalization</a>. Moosend also offers robust A/B testing capabilities that help users to improve their email marketing conversion rates.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/moosend-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Moosend Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b282465d8e43997ef8439998b534fe4/moosend-homepage-1024x597.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/fbecce77d85ab00176c05fc754be9d2b/moosend-homepage-300x175.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/f32b7050eef7360f3f9b557806ce846b/moosend-homepage-768x448.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/7a13d067bda1738823d182b5161a2575/moosend-homepage-1536x896.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/f7699510a8337ce03c0d2cc6ab85678b/moosend-homepage-86x50.png.webp 86w, https://www.liveagent.com/wp/urlslab-download/95264ace54ed4752c779ce8452aa8fc2/moosend-homepage-43x25.png.webp 43w, https://www.liveagent.com/wp/urlslab-download/49ec5123df92bcc27d983eb88aca3133/moosend-homepage-574x335.png.webp 574w, https://www.liveagent.com/wp/urlslab-download/a44ddd4ade610ce916c574e732774b38/moosend-homepage-686x400.png.webp 686w, https://www.liveagent.com/wp/urlslab-download/d06ef1e9ef054c9da27d1b69c1865a58/moosend-homepage-185x108.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/d574e47fd1c142ff1df949df99d0d77a/moosend-homepage-110x64.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/6265a2504ecd6277873d7a1d5289f6d5/moosend-homepage-485x283.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/050cd31c50added90e4a09fea82f1e56/moosend-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/24b43696505d224a5475b6e4d39476b3/moosend-homepage-1024x597.png 1024w, https://www.liveagent.com/wp/urlslab-download/5ae8ad12258df432ec8e6902e9273d5b/moosend-homepage-300x175.png 300w, https://www.liveagent.com/wp/urlslab-download/fdad035627c1c83d72431a03bd6158f9/moosend-homepage-768x448.png 768w, https://www.liveagent.com/wp/urlslab-download/2e686db65d11b754375ec79fc9eb62ec/moosend-homepage-1536x896.png 1536w, https://www.liveagent.com/wp/urlslab-download/72a682b04be61f5ead36dbbd46352c07/moosend-homepage-86x50.png 86w, https://www.liveagent.com/wp/urlslab-download/9f9f0580f97761685443134d0d264b94/moosend-homepage-43x25.png 43w, https://www.liveagent.com/wp/urlslab-download/555e6a8ab14c58137cd3e377745ae6ec/moosend-homepage-574x335.png 574w, https://www.liveagent.com/wp/urlslab-download/75a3574afdf7d2bfefc6cdc52855e6ca/moosend-homepage-686x400.png 686w, https://www.liveagent.com/wp/urlslab-download/04097bd5998071c34891e695a203d5ec/moosend-homepage-185x108.png 185w, https://www.liveagent.com/wp/urlslab-download/c8b604d5ffaab653ee1eb543c9effab6/moosend-homepage-110x64.png 110w, https://www.liveagent.com/wp/urlslab-download/e6624b051cf96f16a54d18aa0a13cb9c/moosend-homepage-485x283.png 485w, https://www.liveagent.com/wp/urlslab-download/9c7c379fbc94104738bfef8cf4a2d06f/moosend-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b282465d8e43997ef8439998b534fe4/moosend-homepage-1024x597.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="597" alt="Moosend home page, email marketing and management software " class="wp-image-828443" data-src="https://www.liveagent.com/wp/urlslab-download/24b43696505d224a5475b6e4d39476b3/moosend-homepage-1024x597.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Moosend is recommended for small to medium-sized businesses that need an affordable and easy-to-use email marketing tool.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Drag-and-drop email editor</li> <li>Advanced marketing automation</li> <li>A/B testing</li> <li>Real-time analytics and reporting</li> <li>Integrations with popular apps and services</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-31 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-8">Pros</h4> <ul class="wp-block-list"> <li>Affordable pricing plans</li> <li>User-friendly interface with a simple design</li> <li>Responsive and attentive customer support</li> <li>Implementation of new features based on user feedback</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-8">Cons</h4> <ul class="wp-block-list"> <li>Limited design customization options for email campaigns</li> <li>Limited variety of email templates</li> <li>Occasional glitches and bugs</li> <li>Difficult to use on mobile devices</li> <li>Potential reputation issues with certain email providers</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free plan:</strong> $0/month and offers unlimited emails, 1 automation workflow, 1 landing page, and 1 form</li> <li><strong>Pro plan:</strong> starts at $9/month and offers unlimited emails, multiple automation workflows, landing pages and forms, and an SMTP server</li> <li><strong>Enterprise plan:</strong> custom pricing, and offers everything from the Pro plan as well as priority support and an account manager</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Moosend offers a 30-day free trial that includes all available features.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Moosend is primarily an email marketing tool, while LiveAgent is a <a href="https://www.liveagent.com/customer-support-glossary/helpdesk/" title="What is a help desk? Explore the definition, benefits, differences, and functions for efficient customer support." hreflang="en-US" onover-preload="1">help desk</a> software that includes email management as one of its features. While both offer email management capabilities, LiveAgent has a broader range of features for customer support, including live chat, social media integration, and phone support.</p> <h3 id="h-12-mailchimp">12. Mailchimp</h3> <p>Mailchimp is an email marketing software that lets you create, manage, and automate email campaigns. Mailchimp offers a user-friendly drag-and-drop email builder which makes it easy to create engaging email campaigns. The software also includes email automation features, allowing users to set up automated emails to send targeted and personalized messages based on behavior, interests, and purchase history.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/Mailchimp-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Mailchimp Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/02a531c806fce28be2e0d507cd5a3e5a/Mailchimp-homepage-1024x579.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/dc16c098ce7e0a686963495e9a29a05a/Mailchimp-homepage-300x170.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/ca39d5c560b30f1934b1ccd32038efd8/Mailchimp-homepage-768x434.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/183aac750a89375f374f0e7d241636c8/Mailchimp-homepage-1536x868.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/c102533fed64505ef7aa76b77a127c50/Mailchimp-homepage-88x50.png.webp 88w, https://www.liveagent.com/wp/urlslab-download/4f86ce9c9e3bb9e7e0e72775eab7a194/Mailchimp-homepage-44x25.png.webp 44w, https://www.liveagent.com/wp/urlslab-download/e2ca5f30a64555eec48e3726e59abac0/Mailchimp-homepage-593x335.png.webp 593w, https://www.liveagent.com/wp/urlslab-download/0ed310dce76c899522b084f589411806/Mailchimp-homepage-700x396.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/85e774f09418271a9e1fe3b73f0c6bc3/Mailchimp-homepage-185x105.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/f9a5dc01e5604a18cee1b63162dd36e5/Mailchimp-homepage-110x62.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/c546b3a6dc2119b04e9ebc40ca586b1f/Mailchimp-homepage-485x274.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/db07634f391291c6043a19f685956319/Mailchimp-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/5fc20284a6bdccd97a4973e7fcce822f/Mailchimp-homepage-1024x579.png 1024w, https://www.liveagent.com/wp/urlslab-download/fc116785cdadaad6c437ace256b50330/Mailchimp-homepage-300x170.png 300w, https://www.liveagent.com/wp/urlslab-download/3a82e5a588406d33cede5eec341f8bf5/Mailchimp-homepage-768x434.png 768w, https://www.liveagent.com/wp/urlslab-download/7999f2be697d3b2fa2f445ccd6db301a/Mailchimp-homepage-1536x868.png 1536w, https://www.liveagent.com/wp/urlslab-download/4d5ed75c66b5eebbd42b9ad63d9398f9/Mailchimp-homepage-88x50.png 88w, https://www.liveagent.com/wp/urlslab-download/9525feb4ca2df62235850054827f9c05/Mailchimp-homepage-44x25.png 44w, https://www.liveagent.com/wp/urlslab-download/9aaff650310014c61d5cede35b89b0c9/Mailchimp-homepage-593x335.png 593w, https://www.liveagent.com/wp/urlslab-download/39aa60df52c385777bd73aa845bcce2c/Mailchimp-homepage-700x396.png 700w, https://www.liveagent.com/wp/urlslab-download/30eac92ba1fd487e374a0cd3633a6d77/Mailchimp-homepage-185x105.png 185w, https://www.liveagent.com/wp/urlslab-download/98682c6d1e813158c877e15eca0f59ec/Mailchimp-homepage-110x62.png 110w, https://www.liveagent.com/wp/urlslab-download/6ec867da7b0b37b1635cf81fa774292b/Mailchimp-homepage-485x274.png 485w, https://www.liveagent.com/wp/urlslab-download/8f8021b90986d71017c1f27f414abd77/Mailchimp-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/02a531c806fce28be2e0d507cd5a3e5a/Mailchimp-homepage-1024x579.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="579" alt="Mailchimp home page, versatile email management system for email marketing" class="wp-image-828525" data-src="https://www.liveagent.com/wp/urlslab-download/5fc20284a6bdccd97a4973e7fcce822f/Mailchimp-homepage-1024x579.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Mailchimp is recommended for small to medium-sized businesses that need an easy-to-use email marketing platform with advanced automation and analytics features. It is ideal for businesses that want to create and manage email campaigns without the need for extensive technical skills.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Drag-and-drop email editor</li> <li>Advanced automation workflows</li> <li>Campaign management</li> <li>A/B testing</li> <li>Reporting and analytics to track performance</li> <li>Integrations with popular apps and services</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-32 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-9">Pros</h4> <ul class="wp-block-list"> <li>In-house email design and iteration capabilities</li> <li>Email marketing solution with continuous improvements</li> <li>Positive audience reception, including better mobile email formatting</li> <li>User-friendly interface for easy navigation</li> <li>Robust email marketing tools for attentive customer support</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-9">Cons</h4> <ul class="wp-block-list"> <li>Merge tags functionality issues lead to unprofessional interactions</li> <li>Unfavorable billing system</li> <li>Difficulties with linking to external resources</li> <li>Limited design customization for email campaigns</li> <li>Occasional glitches and bugs</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free plan:</strong> Up to 500 contacts, and 1000 monthly emails; includes basic reporting and templates, email and social media channels, and single-step automations</li> <li><strong>Essentials plan:</strong> Starts at $13/month for up to 50,000 contacts and 10x monthly email limits; includes email scheduling, customer journey builder, and A/B testing</li> <li><strong>Standard plan:</strong> Starts at $20/month for up to 100,000 contacts and 12x monthly email limits; includes retargeting ads, custom-coded templates, and integrations</li> <li><strong>Premium plan:</strong> Starts at $350/month with a custom contact list, 15x monthly email limits; includes multiple channel support, comparative reporting, and advanced audience insights</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Mailchimp offers a free plan with limited features and a 30-day free trial for its Essentials and Standards plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Mailchimp is primarily an email marketing tool, while LiveAgent is a helpdesk software that includes email management as one of its features. While both offer email management capabilities, LiveAgent has a broader range of features for customer support, including live chat, social media integration, and ticketing systems, while Mailchimp is focused on email marketing and automation.</p> <h3 id="h-13-brevo-formerly-sendinblue">13. Brevo (formerly Sendinblue)</h3> <p>Brevo (formerly known as Sendinblue) is a marketing automation software that offers a wide range of features including email marketing, SMS marketing, and chat. In terms of email management, Brevo provides tools to create and send tailored email campaigns, automated workflows, and transactional emails. It also enables you to easily segment your email lists and track open rates, click rates, and other important metrics.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/brevo-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Brevo Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3ea216ebcc7ebb8eeeaa8232da82d3a9/brevo-homepage-1024x500.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/063722df350b0408a446bc7ba35b6ce6/brevo-homepage-300x146.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/3373530fdb9b110cde3dd4d188033e44/brevo-homepage-768x375.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/cf3102ea8450320266e0132729c43f58/brevo-homepage-1536x750.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/4ab94e410bb91c1aaf06c3c04ddfaaa1/brevo-homepage-102x50.png.webp 102w, https://www.liveagent.com/wp/urlslab-download/b2194227063fa809895ff4209e9a48fc/brevo-homepage-51x25.png.webp 51w, https://www.liveagent.com/wp/urlslab-download/a9cb3b61b499c75408a9d587ef947180/brevo-homepage-686x335.png.webp 686w, https://www.liveagent.com/wp/urlslab-download/e126d09162808e690a5a99531320b05c/brevo-homepage-700x342.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/1198d4e9bb83186eafd925e90de3a874/brevo-homepage-185x90.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/9b24afb1c2a90ff49fe1e2f669fe1f19/brevo-homepage-110x54.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/15784c3d9baa7c4da218d508b1bdf270/brevo-homepage-485x237.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/89beb443deda5e1c5dba58960eafd1f7/brevo-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/73b5454e207563d2a53727cef919f375/brevo-homepage-1024x500.png 1024w, https://www.liveagent.com/wp/urlslab-download/5bf3a7d39606e79f7b5ca07ec055f13f/brevo-homepage-300x146.png 300w, https://www.liveagent.com/wp/urlslab-download/50b6f7071b9aa5cce48b0b487a3adcca/brevo-homepage-768x375.png 768w, https://www.liveagent.com/wp/urlslab-download/647c42c5bb4862e08a784ae410912158/brevo-homepage-1536x750.png 1536w, https://www.liveagent.com/wp/urlslab-download/14ccc1456ea3ee8b145749b5e025d971/brevo-homepage-102x50.png 102w, https://www.liveagent.com/wp/urlslab-download/741a7d68204a911800afb1fbd11c7a56/brevo-homepage-51x25.png 51w, https://www.liveagent.com/wp/urlslab-download/093eefce42bf453f0df431baf4b65da8/brevo-homepage-686x335.png 686w, https://www.liveagent.com/wp/urlslab-download/dc3ae781e4e903ec2ce77a013f466aa4/brevo-homepage-700x342.png 700w, https://www.liveagent.com/wp/urlslab-download/8d97caea08abfda63b154e4cd05ee99d/brevo-homepage-185x90.png 185w, https://www.liveagent.com/wp/urlslab-download/f6945377f531e45852851a26015897b5/brevo-homepage-110x54.png 110w, https://www.liveagent.com/wp/urlslab-download/0f02106a9ac6d7f529c4e5f28cbe6372/brevo-homepage-485x237.png 485w, https://www.liveagent.com/wp/urlslab-download/73c4e862430bee2644d7d3dbd75bd418/brevo-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3ea216ebcc7ebb8eeeaa8232da82d3a9/brevo-homepage-1024x500.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="500" alt="Brevo home page, email management software with marketing features" class="wp-image-828346" data-src="https://www.liveagent.com/wp/urlslab-download/73b5454e207563d2a53727cef919f375/brevo-homepage-1024x500.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Brevo is recommended for small to medium-sized businesses that require an all-in-one marketing and transactional email platform with built-in SMS and email marketing, and marketing automation capabilities.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li><strong>Email marketing:</strong> Create, launch, and analyze email marketing campaigns with an easy-to-use drag-and-drop editor</li> <li><strong>SMS marketing:</strong> Send targeted SMS messages to engage with customers and prospects</li> <li><strong>Marketing automation</strong>: Set up automated workflows for personalized email and SMS campaigns based on customer behavior</li> <li><strong>Transactional email:</strong> Send transactional emails through a reliable SMTP infrastructure</li> <li><strong>Customer relationship management (CRM) and segmentation:</strong> Manage contacts and segment your audience for targeted messaging</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-33 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-10">Pros</h4> <ul class="wp-block-list"> <li>Comprehensive email tool in a single platform</li> <li>User-friendly interface</li> <li>A generous free plan</li> <li>Seamless integration with websites for efficient backend management</li> <li>Easily scalable plans</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-10">Cons</h4> <ul class="wp-block-list"> <li>Limited customer support for free plan users</li> <li>Marketing-focused platform may not fulfill email management needs</li> <li>Initial difficulties setting up targeted emails and configuring settings</li> <li>Confusing and limited CRM functions</li> <li>Limited email templates and potential challenges with dedicated IP addresses</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Free:</strong> Unlimited contacts, 300 daily email sends, and basic email marketing features</li> <li><strong>Starter: </strong>€19 per month; 20,000 monthly email sends, no daily sending limit, and advanced email marketing features</li> <li><strong>Business:</strong> €49 per month; 20,000 monthly email sends, marketing automation, A/B testing, and advanced statistics</li> <li><strong>Brevo Plus:</strong> Custom pricing; 120,000+ monthly email sends, personalized support, Enterprise-grade security, and landing pages</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Brevo offers a free plan with limited features.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>While both Brevo (formerly Sendinblue) and LiveAgent offer email management features, their primary focus and target audience are different. Brevo is an all-in-one marketing and transactional email platform designed for businesses looking to engage with customers through email and SMS marketing, whereas LiveAgent focuses on providing customer support teams with a <a href="https://www.liveagent.com/features/universal-inbox/" title="Discover the power of LiveAgent's Universal Inbox, a unified dashboard that streamlines all communication channels—emails, calls, social media, and more—into one centralized location. Enhance your team's efficiency with features like automatic ticket routing, real-time chat previews, and built-in CRM. Elevate your customer service and satisfaction with a free 30-day trial today." hreflang="en-US" onover-preload="1">unified inbox</a> for managing email, live chat, phone calls, and social media interactions.</p> <h3 id="h-14-spike">14. Spike</h3> <p>Spike is a software designed to simplify email communication and make teamwork more productive. It offers a chat-like interface for emails that enables users to avoid switching between email and other chat applications. Spike offers advanced features like email consolidation that allows users to merge multiple accounts in one place, and priority inbox, which highlights the most important messages. It also has built-in collaboration and team management tools.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/spike-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Spike Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/f5d0077d23ef26da5bc84ce88d88b39d/spike-homepage-1024x518.jpg.webp 1024w, https://www.liveagent.com/wp/urlslab-download/ec63e080b9c77f23f772a0e49e0bc3bd/spike-homepage-300x152.jpg.webp 300w, https://www.liveagent.com/wp/urlslab-download/f3b17a0f06030b55042bdcd735142807/spike-homepage-768x388.jpg.webp 768w, https://www.liveagent.com/wp/urlslab-download/ac5a083de969617615137aa1a3007af9/spike-homepage-1536x777.jpg.webp 1536w, https://www.liveagent.com/wp/urlslab-download/ed9965d5b2e16143bf9a2073839e64c1/spike-homepage-99x50.jpg.webp 99w, https://www.liveagent.com/wp/urlslab-download/466d9589f6f8c6ea528a5e2b7c708ea1/spike-homepage-49x25.jpg.webp 49w, https://www.liveagent.com/wp/urlslab-download/f16827d98f4db8e1d9d2f43dca5e862e/spike-homepage-663x335.jpg.webp 663w, https://www.liveagent.com/wp/urlslab-download/857c5d5332fe73fb95245eb40a382950/spike-homepage-700x354.jpg.webp 700w, https://www.liveagent.com/wp/urlslab-download/7a41e4806baad285fc3162b0e22185f8/spike-homepage-185x94.jpg.webp 185w, https://www.liveagent.com/wp/urlslab-download/7055991d4f444252a6eddc6e1d8bfbc1/spike-homepage-110x56.jpg.webp 110w, https://www.liveagent.com/wp/urlslab-download/360107ccc05e4e14d33a5c74516dabd6/spike-homepage-485x245.jpg.webp 485w, https://www.liveagent.com/wp/urlslab-download/63d906892af4f3ddbba5d9c708eb70e9/spike-homepage.jpg.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c5f0f205dccdd91ddee9d03486103562/spike-homepage-1024x518.jpg 1024w, https://www.liveagent.com/wp/urlslab-download/333e54e212fa762949b0f8489b69ca9b/spike-homepage-300x152.jpg 300w, https://www.liveagent.com/wp/urlslab-download/39a1ecacf7e7177d92d943b8d2d8766c/spike-homepage-768x388.jpg 768w, https://www.liveagent.com/wp/urlslab-download/0f9f75bef4fc53a83d196ed005007296/spike-homepage-1536x777.jpg 1536w, https://www.liveagent.com/wp/urlslab-download/40ad3abc03bf98f951b607680ec0dc0f/spike-homepage-99x50.jpg 99w, https://www.liveagent.com/wp/urlslab-download/2293c5eb1be84459a57755b69a667848/spike-homepage-49x25.jpg 49w, https://www.liveagent.com/wp/urlslab-download/57a3229dbb1a9306080019978794f5df/spike-homepage-663x335.jpg 663w, https://www.liveagent.com/wp/urlslab-download/ab8ebd360ea0231dea3dfdbffab503e5/spike-homepage-700x354.jpg 700w, https://www.liveagent.com/wp/urlslab-download/b2dd49b83f95028e605a3a0344a32192/spike-homepage-185x94.jpg 185w, https://www.liveagent.com/wp/urlslab-download/f97b51165e156129bc78b9b1f02ba947/spike-homepage-110x56.jpg 110w, https://www.liveagent.com/wp/urlslab-download/ee8f9f565a9d549b86198a0859df827a/spike-homepage-485x245.jpg 485w, https://www.liveagent.com/wp/urlslab-download/6a42e2b77bce8240ffc2029afa3a36d6/spike-homepage.jpg 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/f5d0077d23ef26da5bc84ce88d88b39d/spike-homepage-1024x518.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="518" alt="Spike home page, unified email management tool" class="wp-image-828776" data-src="https://www.liveagent.com/wp/urlslab-download/c5f0f205dccdd91ddee9d03486103562/spike-homepage-1024x518.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Spike is recommended for individuals, freelancers, and small teams who want a modern and conversational approach to email management. It is ideal for those who prefer a simplified, chat-like experience for managing emails, tasks, and calendars within a single app.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Conversational email inbox</li> <li>Integrated calendar and tasks management</li> <li>File management and storage</li> <li>Voice and video calls within the app</li> <li>Real-time collaboration with notes</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-34 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-11">Pros</h4> <ul class="wp-block-list"> <li>Simple setup and ease of use</li> <li>Balances modern and formal conversational style</li> <li>Chat-like threaded messages</li> <li>User-friendly and modern interface</li> <li>Mobile support through iOS and Android apps</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-11">Cons</h4> <ul class="wp-block-list"> <li>Limited advanced email management features</li> <li>Not fully functional for large businesses or multiple accounts</li> <li>Chat-like interface may not be for everyone</li> <li>Inability to customize signatures on free plan</li> <li>Spike’s own branding replacing user branding</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Personal plan:</strong> Free</li> <li><strong>Pro plan:</strong> $5 per month per user; includes everything from the Free plan and priority support</li> <li><strong>Business plan:</strong> $10 per month per user; includes everything from the Pro plan and video <a href="https://www.liveagent.com/call-recording-software/" title="Discover LiveAgent's top-rated call recording software for 2024, offering crystal-clear sound, unlimited recordings, and no setup fees. Perfect for quality assurance, legal protection, and agent training. Enjoy a free 30-day trial with no credit card required. Join industry leaders like Forbes and Airbus in optimizing your customer service with our easy-to-use, all-in-one platform. Start today!" hreflang="en-US" onover-preload="1">call recording</a></li> </ul> </div> <p><strong>Free trial:</strong> Yes, Spike offers a 14-day free trial for its Pro and Business plan.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Spike is an email management tool with a modern, chat-like interface, while LiveAgent is a helpdesk software that includes email management as one of its features. LiveAgent offers a broader range of features for customer support, including live chat, social media integration, and ticketing systems, whereas Spike focuses on providing a simplified, chat-like experience for managing emails, tasks, and calendars.</p> <h3 id="h-15-zoho-mail">15. Zoho Mail</h3> <p>Zoho Mail is an email management software that provides tools to manage email communication effectively. Zoho Mail provides users with features which help to organize emails and make it easy to find important messages. The software allows users to set up custom domains for their email addresses and offers built-in security features to protect against email phishing and spam.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/zoho-mail-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Zoho Mail Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/ddecee1414b59c65d9e56804f89703bf/zoho-mail-homepage-1024x561.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/ebc8912d7c6f172ddcaa4ea6e5b08a99/zoho-mail-homepage-300x164.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/a235e149a0c3f967f49521a7dcafe3b1/zoho-mail-homepage-768x421.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/3ffb6070fd2c9abc8976cdc6dbb42863/zoho-mail-homepage-1536x842.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/81276da692aab28f32bb3f2691c64134/zoho-mail-homepage-91x50.png.webp 91w, https://www.liveagent.com/wp/urlslab-download/92ac53543e00348776d575745610bf9b/zoho-mail-homepage-46x25.png.webp 46w, https://www.liveagent.com/wp/urlslab-download/8587e7e4d53a73073c6b7de6756c5973/zoho-mail-homepage-611x335.png.webp 611w, https://www.liveagent.com/wp/urlslab-download/dd6c15c71003543f05b5936b708a4edc/zoho-mail-homepage-700x384.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/a43be328680b97e810b8f5fd6b01905e/zoho-mail-homepage-185x101.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/a2e4762c2dc45a23f78b4fd41c295e35/zoho-mail-homepage-110x60.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/5148cd8680b42463e90802c1a2ad1d5a/zoho-mail-homepage-485x266.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/dfb57a478a47f23ba6a0f5227993c252/zoho-mail-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/4eb297813c73a6ffe0c6c1b9922a7305/zoho-mail-homepage-1024x561.png 1024w, https://www.liveagent.com/wp/urlslab-download/6326ad4c7647da0775f2e2f8b17afcaa/zoho-mail-homepage-300x164.png 300w, https://www.liveagent.com/wp/urlslab-download/b32b1e80dbca4506184159e44bff69e8/zoho-mail-homepage-768x421.png 768w, https://www.liveagent.com/wp/urlslab-download/166cf20e5869b50f045f62ba99b8fc0e/zoho-mail-homepage-1536x842.png 1536w, https://www.liveagent.com/wp/urlslab-download/f26c20a7c5af3e36d73b0d25c1e65fe7/zoho-mail-homepage-91x50.png 91w, https://www.liveagent.com/wp/urlslab-download/abc2ea933e61d5cb5d4fd3e30a226f94/zoho-mail-homepage-46x25.png 46w, https://www.liveagent.com/wp/urlslab-download/5c9d3f588924c8b39287f1c01e2c7118/zoho-mail-homepage-611x335.png 611w, https://www.liveagent.com/wp/urlslab-download/815c0dc0eb2f062949ef1adba373b61a/zoho-mail-homepage-700x384.png 700w, https://www.liveagent.com/wp/urlslab-download/7944a13b8f129f226a2eed6e62ae49ff/zoho-mail-homepage-185x101.png 185w, https://www.liveagent.com/wp/urlslab-download/680aade6094bff0c7739782619a69fc7/zoho-mail-homepage-110x60.png 110w, https://www.liveagent.com/wp/urlslab-download/59919fc407fcbe3107167daaec814303/zoho-mail-homepage-485x266.png 485w, https://www.liveagent.com/wp/urlslab-download/6969621333eceb0f11fa817aaae45329/zoho-mail-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/ddecee1414b59c65d9e56804f89703bf/zoho-mail-homepage-1024x561.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="561" alt="Zoho Mail home page, good email management software for businesses " class="wp-image-823841" data-src="https://www.liveagent.com/wp/urlslab-download/4eb297813c73a6ffe0c6c1b9922a7305/zoho-mail-homepage-1024x561.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Zoho Mail is recommended for small to medium-sized businesses that need an affordable email management solution with features such as a custom domain, email hosting, and an integrated calendar.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Custom domain email hosting</li> <li>Integrated calendar and tasks</li> <li>Advanced email filters and search options</li> <li>Integration with other Zoho apps and third-party services</li> <li>Mobile apps for iOS and Android</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-35 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-12">Pros</h4> <ul class="wp-block-list"> <li>User-friendly domain email management</li> <li>Free lifetime access to professional email for small workspaces</li> <li>Affordable pricing plans</li> <li>Seamless integration with other Zoho apps</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-12">Cons</h4> <ul class="wp-block-list"> <li>Limited design customization and email template variety</li> <li>Occasional glitches and bugs</li> <li>Confusing email forwarding process</li> <li>Inadequate mobile experience</li> <li>Issues with creating specific email addresses for business purposes</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Mail Lite:</strong> €0.90 for 5GB storage per user and €1.13 for 10GB storage per user; includes email routing, team collaboration tools, and email recall.</li> <li><strong>Mail Premium:</strong> €3.60/month per user, 50GB storage per user; includes everything in the Mail Lite plan as well as <a href="https://www.liveagent.com/features/attachments/" title="Drag and drop files e.g. images, music, video or documents to your tickets by LiveAgent's feature - Attachments. It is so easy. Read more about it." hreflang="en-US" onover-preload="1">attachments</a> up to 1GB, email backup and restoration, and white labeling</li> <li><strong>Workplace:</strong> €3/month per user; includes the complete communication suite with business email and online office apps</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Zoho Mail offers a 15-day free trial for their Mail Premium plan.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Zoho Mail is an email management tool, while LiveAgent is a helpdesk software that includes email management as one of its features. While both offer email management capabilities, LiveAgent has a broader range of features for customer support, including live chat, social media integration, and ticketing systems. Zoho Mail is more focused on email hosting and management.</p> <h3 id="h-16-campaign-monitor">16. Campaign Monitor</h3> <p>Campaign Monitor is an email software used by many businesses, agencies, and nonprofits to manage their email marketing campaigns. It offers a user-friendly email designer that makes it easy to create visually appealing and engaging emails. It also provides segmentation and automation features that enable you to create targeted campaigns based on behavior, demographics, and preferences. Campaign Monitor is a versatile tool perfect for businesses looking to grow their audience and increase engagement.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/Campaign-Monitor-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Campaign Monitor Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/cc2d0732ba98cfa7b0b818915c72c91d/Campaign-Monitor-homepage-1024x540.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/60c29cd37f1d43e43ad6075f212a4c7e/Campaign-Monitor-homepage-300x158.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/c459569d20e9f4a7ad6c42cbb5b9911e/Campaign-Monitor-homepage-768x405.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/4c35c8bdaed318bd1c30b6e3651651f6/Campaign-Monitor-homepage-1536x809.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/bcc334801c038612c9f97f3eec523541/Campaign-Monitor-homepage-95x50.png.webp 95w, https://www.liveagent.com/wp/urlslab-download/62f360e448554ecb8d022efe862f0ce7/Campaign-Monitor-homepage-47x25.png.webp 47w, https://www.liveagent.com/wp/urlslab-download/04e2d6daabf2ee7d46b46be63265dd4f/Campaign-Monitor-homepage-636x335.png.webp 636w, https://www.liveagent.com/wp/urlslab-download/d11c9acec9b1c1c71160a5410b8b2799/Campaign-Monitor-homepage-700x369.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/d7d35974a8a4bb6c7b1e84be1603d343/Campaign-Monitor-homepage-185x97.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/784ca74cbbd6710c23fdffc37203b99f/Campaign-Monitor-homepage-110x58.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/a7ec20a8a9ba08b6f8d8bbc190926a7d/Campaign-Monitor-homepage-485x256.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/8c60c93093c7a9ff0e6122441b072fc7/Campaign-Monitor-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/1ec7b1604893b53e5439927d313f43be/Campaign-Monitor-homepage-1024x540.png 1024w, https://www.liveagent.com/wp/urlslab-download/018d0888fcf59192b20a817f02b30eb8/Campaign-Monitor-homepage-300x158.png 300w, https://www.liveagent.com/wp/urlslab-download/bf7b98b8da4992f333bb0f0905509387/Campaign-Monitor-homepage-768x405.png 768w, https://www.liveagent.com/wp/urlslab-download/db3b765652bbf803deac0a81a4d8ae06/Campaign-Monitor-homepage-1536x809.png 1536w, https://www.liveagent.com/wp/urlslab-download/a65cab73980c5a2539f330c710efb16d/Campaign-Monitor-homepage-95x50.png 95w, https://www.liveagent.com/wp/urlslab-download/a2db5914d8c23a83036e361e74091206/Campaign-Monitor-homepage-47x25.png 47w, https://www.liveagent.com/wp/urlslab-download/4e2bac8f0738a750b7a782b3120c4750/Campaign-Monitor-homepage-636x335.png 636w, https://www.liveagent.com/wp/urlslab-download/58c22dd1d6c2b612841a50b5b235cc5a/Campaign-Monitor-homepage-700x369.png 700w, https://www.liveagent.com/wp/urlslab-download/c64f40ea7fb9ba409862633e877d1bd7/Campaign-Monitor-homepage-185x97.png 185w, https://www.liveagent.com/wp/urlslab-download/97800a468ef530ff66a2cae06708b102/Campaign-Monitor-homepage-110x58.png 110w, https://www.liveagent.com/wp/urlslab-download/b4766d6d9ffdbdb17c3db7eb96bf7e6f/Campaign-Monitor-homepage-485x256.png 485w, https://www.liveagent.com/wp/urlslab-download/7268b77409e34f28430b7522cb4f8b5c/Campaign-Monitor-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/cc2d0732ba98cfa7b0b818915c72c91d/Campaign-Monitor-homepage-1024x540.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="540" alt="Campaign Monitor home page, efficient email management and marketing system" class="wp-image-828616" data-src="https://www.liveagent.com/wp/urlslab-download/1ec7b1604893b53e5439927d313f43be/Campaign-Monitor-homepage-1024x540.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Campaign Monitor is recommended for small to medium-sized businesses that need an easy-to-use email marketing platform with a focus on design and automation. It is ideal for businesses that want to create visually appealing email campaigns and track their performance with advanced analytics.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Drag-and-drop email editor</li> <li>Advanced automation workflows</li> <li>A/B testing</li> <li>Reporting and analytics to track performance</li> <li>Integrations with popular apps and services</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-36 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-13">Pros</h4> <ul class="wp-block-list"> <li>User-friendly interface for easy navigation</li> <li>Engaging email templates for effective communication</li> <li>Attentive customer support</li> <li>Powerful analytics for informed decision-making</li> <li>Efficient email delivery with comprehensive tracking</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-13">Cons</h4> <ul class="wp-block-list"> <li>Limited design customization for email campaigns</li> <li>Limited variety of email templates available</li> <li>Occasional glitches and bugs reported by some users</li> <li>Difficulty in managing campaigns without proper tools</li> <li>Differentiating hard bounces hindering automation in Salesforce</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Basic plan:</strong> starts at €9/month for up to 2,500 emails per month</li> <li><strong>Unlimited plan:</strong> starts at €29/month for unlimited emails per month and priority support</li> <li><strong>Premier plan:</strong> starts at €149/month for unlimited emails, advanced features, and premier support</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Campaign Monitor offers a free trial with limited features.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Campaign Monitor is primarily an email marketing tool, while LiveAgent is a helpdesk software that includes email management as one of its features. While both offer email management capabilities, LiveAgent has a broader range of features for customer support, including live chat, social media integration, and ticketing systems, while Campaign Monitor focuses on email marketing, design, and automation.</p> <h3 id="h-17-front">17. Front</h3> <p>Front is a collaborative inbox software that is built to increase team productivity. It is designed for teams to manage communication channels like email, social media, and chat in one place. The shared inbox allows team members to collaborate on incoming messages and provide faster response times to customers. With Front, teams can easily streamline their communication process and provide <a href="https://www.liveagent.com/academy/good-customer-service/" title="Elevate your brand with good customer service. Exceed expectations, foster loyalty, and ignite positive recommendations across industries." hreflang="en-US" onover-preload="1">excellent customer service</a></p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/front-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Front Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/fcac8f5f4af9630b1d276a4e10e901b7/front-homepage-1024x597.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/8ece31e2d4c6c951a2370e2476e3fdd0/front-homepage-300x175.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/df045b9738d1556d33a567035492278c/front-homepage-768x448.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/1c6b7d0a526c03419367a8b88807cfcd/front-homepage-1536x896.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/fc71093a5321639ea81ef62f3dbc4d5d/front-homepage-86x50.png.webp 86w, https://www.liveagent.com/wp/urlslab-download/5fcf9837684d19de213b65cbb2bae9c9/front-homepage-43x25.png.webp 43w, https://www.liveagent.com/wp/urlslab-download/756959dae4047ae436795240b65d52a7/front-homepage-574x335.png.webp 574w, https://www.liveagent.com/wp/urlslab-download/c45363bc73d7e63bbea2e8111751df81/front-homepage-686x400.png.webp 686w, https://www.liveagent.com/wp/urlslab-download/4d3f59ef884fe6583380864d49ef6648/front-homepage-185x108.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/eae036b8f2e57794c619dbeb1aea4031/front-homepage-110x64.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/d552ca6476214f17e6625f74f5c6502c/front-homepage-485x283.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/3171d3e03f34d3a66a3f2b47a982f3b7/front-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/701ce31e85692c8b1db49c23f64c5923/front-homepage-1024x597.png 1024w, https://www.liveagent.com/wp/urlslab-download/9940a29c913428e6a35a890552d6fb45/front-homepage-300x175.png 300w, https://www.liveagent.com/wp/urlslab-download/406d65b264fa71d3152d9ecbbc6907a7/front-homepage-768x448.png 768w, https://www.liveagent.com/wp/urlslab-download/64800e202abf3bebcd981ac07755bb0f/front-homepage-1536x896.png 1536w, https://www.liveagent.com/wp/urlslab-download/5d674cba6abc9c768750c5a44d25053d/front-homepage-86x50.png 86w, https://www.liveagent.com/wp/urlslab-download/fa4579e5d412b17b4a5aefc07386fe33/front-homepage-43x25.png 43w, https://www.liveagent.com/wp/urlslab-download/0554b5b46dfdd0df10701789b1619639/front-homepage-574x335.png 574w, https://www.liveagent.com/wp/urlslab-download/16b3356ad5e887c2023d5f2d72b51f44/front-homepage-686x400.png 686w, https://www.liveagent.com/wp/urlslab-download/535c96fb3fc0fbfaa52420ccb4f3d7b1/front-homepage-185x108.png 185w, https://www.liveagent.com/wp/urlslab-download/cc4a95905b4c2b15ec5fa1955e6c6519/front-homepage-110x64.png 110w, https://www.liveagent.com/wp/urlslab-download/cf1f3224b951421a6340c504512b6a43/front-homepage-485x283.png 485w, https://www.liveagent.com/wp/urlslab-download/99d99dab5c5c3bfb19ce033335d5746e/front-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/fcac8f5f4af9630b1d276a4e10e901b7/front-homepage-1024x597.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="597" alt="Front home page, team email management software " class="wp-image-828375" data-src="https://www.liveagent.com/wp/urlslab-download/701ce31e85692c8b1db49c23f64c5923/front-homepage-1024x597.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Front is recommended for businesses of all sizes that require a collaborative email management solution with shared inboxes, team collaboration features, and integration with popular productivity tools.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li><strong>Shared inboxes:</strong> Manage team email accounts, support tickets, and social media messages in one collaborative inbox</li> <li><strong>Internal team chat:</strong> Communicate with team members within email threads without forwarding or CCing</li> <li><strong>Automation and rules:</strong> Set up custom rules and automation to categorize, tag, and route incoming messages</li> <li><strong>Integration with productivity tools:</strong> Integrate Front with popular tools like Slack, Trello, Asana, and Salesforce</li> <li><strong>Analytics and reporting:</strong> Monitor team performance and gain insights into email response times, workload distribution, and more</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-37 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-14">Pros</h4> <ul class="wp-block-list"> <li>Streamlined collaboration through shared inboxes and team chat</li> <li>Customizable workflows and automation for productivity</li> <li>Integration with CRM, project management, and communication tools</li> <li>Easy access to documentation and communication</li> <li>Comprehensive features for team collaboration</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-14">Cons</h4> <ul class="wp-block-list"> <li>Relatively high pricing for small businesses</li> <li>May require time to adapt to collaborative inbox approach</li> <li>Confusing plugin interface</li> <li>Limited organization options with no traditional folder-based organization</li> <li>Potential niche limitations with copying and pasting email text</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Starter:</strong> $19 per user per month; includes omnichannel messaging, internal discussions, and basic integrations</li> <li><strong>Growth:</strong> $59 per user per month; includes advanced integrations, analytics, and guided rule templates</li> <li><strong>Scale:</strong> $99 per user per month; includes flexible rules options, <a href="https://www.liveagent.com/features/custom-roles/" title="Custom roles in LiveAgent allow for easy creation of new user types with customizable permissions. Discover their benefits." hreflang="en-US" onover-preload="1">custom roles</a>, and API access</li> <li><strong>Premier:</strong> $229; includes advanced security features, onboarding assistance, and dedicated account management</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Front offers a 7-day free trial for all plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Both Front and LiveAgent offer email management solutions with shared inboxes and team collaboration features. However, Front focuses primarily on email collaboration and integrates with popular productivity tools, while LiveAgent is a comprehensive customer support platform that includes additional channels like live chat and phone support. The choice between the two depends on whether your business requires a more focused email collaboration tool or a multi-channel customer support solution.</p> <h3 id="h-18-zendesk">18. Zendesk</h3> <p>Zendesk is a well-known customer service software that helps businesses manage their customer interactions and support requests. The software also provides a shared inbox that enables teams to collaborate and respond to customer inquiries efficiently. Zendesk also includes analytics and reporting tools, allowing businesses to measure customer service performance and optimize their workflows.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/03/zendesk-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 03 - Zendesk Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b14e912ad67a3223188e2538afd5e21/zendesk-homepage-1024x647.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/0550d613b2292be9723f7f1baff6679d/zendesk-homepage-300x190.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/6524d80745cbddce04b33cb1517858a6/zendesk-homepage-768x485.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/6c1490d2a47d8ee17fb0c86449a2655d/zendesk-homepage-1536x971.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/8faef30c909b96455053983e756f9e22/zendesk-homepage-79x50.png.webp 79w, https://www.liveagent.com/wp/urlslab-download/1e1945fe6583356bfd463c11ee75e02a/zendesk-homepage-40x25.png.webp 40w, https://www.liveagent.com/wp/urlslab-download/b6d841e6454bfdb24424d8e845701b57/zendesk-homepage-530x335.png.webp 530w, https://www.liveagent.com/wp/urlslab-download/1bae8c6b07dff793782c63737e4eb218/zendesk-homepage-633x400.png.webp 633w, https://www.liveagent.com/wp/urlslab-download/24d18655e5490163adaf10ac985320e6/zendesk-homepage-185x117.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/6d6e83ec79260e7ec3b9cfefa0f97bde/zendesk-homepage-110x70.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/9bcdc08dcff01506d1fa761c93867162/zendesk-homepage-485x306.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/43462b2015d0dc80d27f730d996b9439/zendesk-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/3ece8c36f946be05c82163df485d51f0/zendesk-homepage-1024x647.png 1024w, https://www.liveagent.com/wp/urlslab-download/b034d536e4eaa375364fd2c0c9cd6e58/zendesk-homepage-300x190.png 300w, https://www.liveagent.com/wp/urlslab-download/15c6ed39042bd871063f1111e3195250/zendesk-homepage-768x485.png 768w, https://www.liveagent.com/wp/urlslab-download/2f76fbebc92f84bdceaddd625d9f99b1/zendesk-homepage-1536x971.png 1536w, https://www.liveagent.com/wp/urlslab-download/8bb5516d771e15cea3af66356dd6739a/zendesk-homepage-79x50.png 79w, https://www.liveagent.com/wp/urlslab-download/4aa29862c7fc03d28c20c14d63223e54/zendesk-homepage-40x25.png 40w, https://www.liveagent.com/wp/urlslab-download/1b9e3d145dc148ab191ba9af803a1138/zendesk-homepage-530x335.png 530w, https://www.liveagent.com/wp/urlslab-download/8216713e3f8e11d90edcbf00ddb420d5/zendesk-homepage-633x400.png 633w, https://www.liveagent.com/wp/urlslab-download/3c67040e96893ebf9c72f589089efc5a/zendesk-homepage-185x117.png 185w, https://www.liveagent.com/wp/urlslab-download/859e57ac117409ea0dfbabf0f2b73d74/zendesk-homepage-110x70.png 110w, https://www.liveagent.com/wp/urlslab-download/d6994595fa3a496d8055a0e96c1208c1/zendesk-homepage-485x306.png 485w, https://www.liveagent.com/wp/urlslab-download/bb395acc57326e32f4e764c36a26ef7f/zendesk-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/6b14e912ad67a3223188e2538afd5e21/zendesk-homepage-1024x647.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="647" alt="Zendesk home page displaying email management tool features for customer support" class="wp-image-806614" data-src="https://www.liveagent.com/wp/urlslab-download/3ece8c36f946be05c82163df485d51f0/zendesk-homepage-1024x647.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Zendesk is recommended for businesses of all sizes that need helpdesk software with robust email management capabilities. It is ideal for businesses that prioritize customer support and need a platform that can handle high volumes of emails.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Shared inbox for managing email conversations</li> <li>Automated workflows for faster response times</li> <li>Reporting and analytics to track performance</li> <li>Integration with other Zendesk products and third-party services</li> <li>Mobile apps for iOS and Android</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-38 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-15">Pros</h4> <ul class="wp-block-list"> <li>Superior performance compared to other tools</li> <li>Offers multiple communication channels</li> <li>Support for 40 different languages</li> <li>Seamless integration with other Zendesk products</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-15">Cons</h4> <ul class="wp-block-list"> <li>Occasional confusion and missed updates</li> <li>Dissatisfaction with the product quality and company practices</li> <li>Poor customer service experience</li> <li>Higher pricing compared to some competitors</li> <li>Steep learning curve and occasional glitches and bugs</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Support team plan:</strong> €19/month per user includes a <a href="https://www.liveagent.com/ticketing-software/" title="Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon." hreflang="en-US" onover-preload="1">ticketing system</a>, basic integration and reporting</li> <li><strong>Suite Team plan:</strong> €49/month per user; includes a ticketing system, email automations and workflows, and prebuilt analytics</li> <li><strong>Suite Growth plan:</strong> €79/month per user; includes everything from the Suite Team plan, as well as SLA management, a self-service customer portal, and multilingual support</li> <li><strong>Suite Professional:</strong> €99/month per user; includes everything from the Suite Growth plan, as well as customizable dashboards, data location options, and advanced voice capabilities</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Zendesk offers a 14-day free trial for all of its plans.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Zendesk and LiveAgent are both <a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">help desk software</a> that offer email management as one of their features. While both offer email management capabilities, Zendesk has a stronger focus on automation and analytics, while LiveAgent offers a broader range of features, including live chat, social media integration, and ticketing systems. Businesses who are in search of a <a href="https://www.liveagent.com/blog/zendesk-alternative/" title="Pick the best Zendesk alternative for your needs! Boost customer service with cost-effective options, top-notch support, and feature-rich solutions." hreflang="en-US" onover-preload="1">Zendesk alternative</a> may find LiveAgent to be a suitable solution.</p> <h3 id="h-19-constant-contact">19. Constant Contact</h3> <p>Constant Contact is an email marketing software that aims to help small businesses grow their online presence through email marketing campaigns. Its tools help users create professional-looking emails, targeted automation, and detailed analytics for campaign performance tracking. Constant Contact offers customizable sign-up forms and landing pages to manage and grow email lists.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/constant-contact-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Constant Contact Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c0985e08f805bd1efa43a2b2f2e26c82/constant-contact-homepage-1024x525.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/67fcbcee27ac43844cc4e06ee6687e9c/constant-contact-homepage-300x154.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/edc17ac866fd4140fe9856c1fce593b7/constant-contact-homepage-768x394.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/833acceaf30d0b93dd141604cb2ff001/constant-contact-homepage-1536x787.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/19fb619591f25dbccd84cf545f7722dc/constant-contact-homepage-98x50.png.webp 98w, https://www.liveagent.com/wp/urlslab-download/accecc6d4c8030f2a380922abdb0ad0c/constant-contact-homepage-49x25.png.webp 49w, https://www.liveagent.com/wp/urlslab-download/3473215cde23e21f2770603a60d6bf8d/constant-contact-homepage-654x335.png.webp 654w, https://www.liveagent.com/wp/urlslab-download/5e60865d68cc71d23d1df5ccb008ee3e/constant-contact-homepage-700x359.png.webp 700w, https://www.liveagent.com/wp/urlslab-download/a439c9953d62c72099565d38ce9827e9/constant-contact-homepage-185x95.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/045fdc41e27828917bfef24537129488/constant-contact-homepage-110x56.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/8b2acf614f08e6e9ba69cf343d73fd71/constant-contact-homepage-485x249.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/2398866a0cc8f0a32592d7e019b0eef2/constant-contact-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/0afb6586835336c0a71f9fbebfb5b298/constant-contact-homepage-1024x525.png 1024w, https://www.liveagent.com/wp/urlslab-download/b5fed64f74758240caa98ac599aa895e/constant-contact-homepage-300x154.png 300w, https://www.liveagent.com/wp/urlslab-download/0c88c693bf37b532823a3385920eb09a/constant-contact-homepage-768x394.png 768w, https://www.liveagent.com/wp/urlslab-download/f47ae7038d4878da29fa50cb8c8c29b7/constant-contact-homepage-1536x787.png 1536w, https://www.liveagent.com/wp/urlslab-download/d178bc561859d53fd9c61235ee935921/constant-contact-homepage-98x50.png 98w, https://www.liveagent.com/wp/urlslab-download/be159cbb0c15553f93e1a847d90e1201/constant-contact-homepage-49x25.png 49w, https://www.liveagent.com/wp/urlslab-download/955828832b0a821725fc584f5a574edb/constant-contact-homepage-654x335.png 654w, https://www.liveagent.com/wp/urlslab-download/cf92e1e557a11ded3fc83a1f8dd0f8fb/constant-contact-homepage-700x359.png 700w, https://www.liveagent.com/wp/urlslab-download/c19a82762c56ad16af272525a781ba9c/constant-contact-homepage-185x95.png 185w, https://www.liveagent.com/wp/urlslab-download/bb4c08bc7dc3b5d7d1973378d2012ed7/constant-contact-homepage-110x56.png 110w, https://www.liveagent.com/wp/urlslab-download/efe710a508220b9bc3da8f0f9e555f0b/constant-contact-homepage-485x249.png 485w, https://www.liveagent.com/wp/urlslab-download/7049b2263647307f9c669f68050543f0/constant-contact-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/c0985e08f805bd1efa43a2b2f2e26c82/constant-contact-homepage-1024x525.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="525" alt="Constant Contact home page, email marketing and management software" class="wp-image-828556" data-src="https://www.liveagent.com/wp/urlslab-download/0afb6586835336c0a71f9fbebfb5b298/constant-contact-homepage-1024x525.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>Constant Contact is recommended for small to medium-sized businesses that need an easy-to-use email marketing platform with advanced automation and analytics features. It is ideal for businesses that want to create and manage email campaigns without the need for extensive technical skills.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li>Drag-and-drop email editor</li> <li>Advanced automation workflows</li> <li>A/B testing</li> <li>Reporting and analytics to track performance</li> <li>Integrations with popular apps and services</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-39 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-16">Pros</h4> <ul class="wp-block-list"> <li>User-friendly interface for easy navigation</li> <li>Robust tools to effectively engage audiences</li> <li>Attentive customer support for a seamless experience</li> <li>Ideal for maintaining contact with important stakeholders</li> <li>Features for enhanced communication with large customer bases</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-16">Cons</h4> <ul class="wp-block-list"> <li>Limited design options for email campaigns</li> <li>Limited variety of email templates available</li> <li>Occasional glitches and bugs</li> <li>Difficult account cancellation and inability to delete data online</li> <li>Unresponsive support and inadequate email editor features</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Lite plan:</strong> starts at $12/month; includes 1GB of storage, email templates,</li> <li><strong>Standard plan:</strong> starts at $35/month; includes everything from the Lite plan, 10GB of storage, email scheduling, and social media ad integration</li> <li><strong>Premium plan:</strong> starts at $80/month; includes everything from the Standard plan, 25GB of storage, SEO, and revenue reporting</li> </ul> </div> <p><strong>Free trial:</strong> Yes, Constant Contact offers a 60-day free trial.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>Constant Contact is primarily an email marketing tool, while LiveAgent is a helpdesk software that includes email management as one of its features. While both offer email management capabilities, LiveAgent has a broader range of features for customer support, including live chat, social media integration, and ticketing systems, while Constant Contact is focused on email marketing and automation.</p> <h3 id="h-20-sanebox">20. SaneBox</h3> <p>SaneBox is an email management software that uses artificial intelligence to prioritize and organize all your emails. It uses machine learning algorithms to learn user behavior and then uses that information to sort emails into folders. SaneBox is a powerful tool that can help individuals and organizations save time by reducing the amount of time spent on email management.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/05/sanebox-homepage.png" data-lightbox="gallery" title="App - Uploads - 2023 - 05 - Sanebox Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9ca777bf469bcbf73f1560b1a4d606cb/sanebox-homepage-1024x587.png.webp 1024w, https://www.liveagent.com/wp/urlslab-download/e7b9fb88f09b9dfa96e316b6d1856881/sanebox-homepage-300x172.png.webp 300w, https://www.liveagent.com/wp/urlslab-download/71941fc3fb3fef6c5c289160522462c2/sanebox-homepage-768x440.png.webp 768w, https://www.liveagent.com/wp/urlslab-download/7ba4fe701448f36b60aaf31c38118528/sanebox-homepage-1536x880.png.webp 1536w, https://www.liveagent.com/wp/urlslab-download/bdbbaf7d59bad0f9651f6a3d9d4e6411/sanebox-homepage-87x50.png.webp 87w, https://www.liveagent.com/wp/urlslab-download/7bb6966c2a0ba55575d2aae06cf609f9/sanebox-homepage-44x25.png.webp 44w, https://www.liveagent.com/wp/urlslab-download/f97f097167e32c62d344879406931184/sanebox-homepage-585x335.png.webp 585w, https://www.liveagent.com/wp/urlslab-download/5187bc62fab4e1e250c0454e446a6036/sanebox-homepage-698x400.png.webp 698w, https://www.liveagent.com/wp/urlslab-download/37224d83e0d79501ed0ee66b0504aed2/sanebox-homepage-185x106.png.webp 185w, https://www.liveagent.com/wp/urlslab-download/7dde733e0a97914642f9380e80190123/sanebox-homepage-110x63.png.webp 110w, https://www.liveagent.com/wp/urlslab-download/94a436bf260dbc2aa95ad13708c0e15f/sanebox-homepage-485x278.png.webp 485w, https://www.liveagent.com/wp/urlslab-download/8e7a7303ca57259765f341bc7572042e/sanebox-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/78002f4df720e772212c8e900c693468/sanebox-homepage-1024x587.png 1024w, https://www.liveagent.com/wp/urlslab-download/de544e4eacabe170133a6ace4498aa28/sanebox-homepage-300x172.png 300w, https://www.liveagent.com/wp/urlslab-download/c144438d6a9f98e200dfb9683246a897/sanebox-homepage-768x440.png 768w, https://www.liveagent.com/wp/urlslab-download/b0f2c52ed74fd4129363d2a39fbdde63/sanebox-homepage-1536x880.png 1536w, https://www.liveagent.com/wp/urlslab-download/8cad14c70d2849e09ddaf7c1dfda883e/sanebox-homepage-87x50.png 87w, https://www.liveagent.com/wp/urlslab-download/ca4744ae9f5aea6512e4643fb8c6b2e3/sanebox-homepage-44x25.png 44w, https://www.liveagent.com/wp/urlslab-download/bbdc1211e317c97f823a499050791b70/sanebox-homepage-585x335.png 585w, https://www.liveagent.com/wp/urlslab-download/5886ac02efd31316a8ae214abc2d8522/sanebox-homepage-698x400.png 698w, https://www.liveagent.com/wp/urlslab-download/d6317df6eeeac98c67bac0cee0d5b440/sanebox-homepage-185x106.png 185w, https://www.liveagent.com/wp/urlslab-download/a1d8e0c26a7257f63be13c95e3282529/sanebox-homepage-110x63.png 110w, https://www.liveagent.com/wp/urlslab-download/86aa2000a1b5aa0c5b7857fcb5bf0dcf/sanebox-homepage-485x278.png 485w, https://www.liveagent.com/wp/urlslab-download/3fb50bc58512a33011fb2f3a0a9c9609/sanebox-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.com/wp/urlslab-download/9ca777bf469bcbf73f1560b1a4d606cb/sanebox-homepage-1024x587.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="587" alt="SaneBox home page, AI-powered email management system " class="wp-image-828281" data-src="https://www.liveagent.com/wp/urlslab-download/78002f4df720e772212c8e900c693468/sanebox-homepage-1024x587.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></picture></a></figure> <h4 class="wp-block-heading">Recommended for:</h4> <p>SaneBox is recommended for individuals and businesses looking to improve their email organization and productivity by automatically filtering and prioritizing their inboxes.</p> <h4 class="wp-block-heading">Key features:</h4> <ul class="wp-block-list"> <li><strong>Smart filtering</strong></li> <li><strong>SaneReminders:</strong> Set reminders to follow up on emails if no reply is received within a specified time</li> <li><strong>SaneSnooze:</strong> Temporarily hide emails and have them reappear in your inbox at a later time</li> <li><strong>SaneAttachments:</strong> Automatically save email attachments to cloud storage services like Dropbox or Google Drive</li> <li><strong>SaneBlackHole:</strong> Quickly unsubscribe from unwanted email lists by moving emails to the SaneBlackHole folder</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-40 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-17">Pros</h4> <ul class="wp-block-list"> <li>Email management requiring minimal effort from users</li> <li>Compatibility with various email clients and services</li> <li>Personalized filtering and folder settings</li> <li>Effective in prioritizing important messages</li> <li>Prevents email overload and maintains a clutter-free inbox</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-17">Cons</h4> <ul class="wp-block-list"> <li>Lacks team collaboration features</li> <li>Restricted functionality beyond organizing and filtering emails</li> <li>Customer support with limited contact options</li> <li>Unhelpful support articles and directions for resolving issues</li> </ul> </div> </div> </div> <h4 class="wp-block-heading">Pricing:</h4> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>SaneBox Snack</strong>: $59 per year; includes basic smart filtering features</li> <li><strong>SaneBox Lunch:</strong> $99 per year; includes additional features like SaneReminders and SaneAttachments</li> <li><strong>SaneBox Dinner:</strong> $299 per year; includes all features, VIP support, and additional customizations</li> </ul> </div> <p><strong>Free trial:</strong> Yes, SaneBox offers a 14-day free trial.</p> <h4 class="wp-block-heading">Comparative overview with LiveAgent:</h4> <p>SaneBox and LiveAgent serve different purposes in the realm of email management. SaneBox focuses on email organization and productivity for individuals and businesses by filtering and prioritizing emails in their inboxes. In contrast, LiveAgent is primarily a customer support platform that offers omnichannel support, including email, live chat, phone, and social media, making it suitable for businesses that need a comprehensive customer support solution. While both tools can improve email management, their core functionalities, and target audiences differ significantly.</p> <div class="BlogCTA__wrapper Post__m__negative"> <div class="BlogCTA__element"> <div class="BlogCTA__element__text">Experience the benefits of LiveAgent's email management software and optimize your organization's email communication with our wide range of features.</div> <div class="BlogCTA__element__image"></div> <div class="BlogCTA__buttons"> <a href="/trial/" class="BlogCTA__element__button Button Button--knockout" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Start free trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Schedule a Demo</span> </a> </div> </div> </div> <h2 id="h-who-can-benefit-from-using-email-management-software">Who can benefit from using email management software?</h2> <p><strong>Small businesses</strong> – These businesses usually operate with limited resources, which is why productivity is crucial for their success. Email management software allows them to automate email processes, which saves them time and effort. They can easily sort, filter, and categorize emails, making it easier to identify and prioritize important emails. This helps to improve response time and customer satisfaction. Email management software also provides centralized inbox, which ensures that every email is accounted for and no email is missed.</p> <p><strong>Medium businesses</strong> – As your business grows, the volume of emails you receive grows as well. This is where email management software becomes even more important. This type of software helps to manage email overload and ensure that no emails are left unanswered. It also automates email response and follow-up emails, which increases productivity and saves a lot of time. Many email management software providers offer advanced analytics that help to track email performance, identify trends, and optimize email campaigns.</p> <p><strong>Large businesses</strong> – When it comes to large businesses, they have complex workflows and multiple departments, which makes email management more challenging. Email management software provides them with tools to manage emails and collaborate more efficiently.They can use this software for managing customer support emails, sales emails, and marketing emails, among others. Email management software also offers advanced security features, such as encryption, which protects sensitive information and data. Additionally, it provides them with customizable dashboards to manage and monitor performance across different departments.</p> <h2 id="h-what-are-the-best-practices-for-implementing-software-for-email-management">What are the best practices for implementing software for email management?</h2> <p><strong>Small businesses</strong> – Implementing email management software can be a game-changer for small businesses. The first step is to evaluate your exact needs and identify the features that are the most important to your business. Then, you have to choose a software that aligns with your goals. It’s also important to provide training to your team members to ensure a seamless integration into their workflow. Finally, it is crucial to regularly review the software’s performance to make sure that it’s meeting your needs and you can identify areas that need improvement.</p> <p><strong>Medium businesses</strong> – Email management software can help to boost productivity and streamline workflow when it’s implemented correctly. Choosing the right software solution is important because it should be easily integrated with your existing systems to avoid disruption. Ensure that your chosen software offers customization options to tailor the solution to your specific needs. Once implemented, regularly monitor the performance to identify areas for improvement and make necessary adjustments. Make sure to maintain open communication with your team to ensure that everyone is effectively using the software and that they understand it.</p> <p><strong>Large businesses</strong> – Large businesses require careful planning when implementing email management software due to their complex workflows and various departments. The first step is to conduct a comprehensive audit of your current email processes to identify areas that need improvement. Choose software that integrates easily with your existing systems and customize it to meet the unique needs of your company. Train your employees on how to use the new software effectively and provide them with ongoing support. Monitor the software’s performance and use the analytics to optimize your workflow.</p> <h2 id="h-the-future-of-email-management-software">The future of email management software</h2> <p>The future of email management software will likely involve increased AI-driven automation, enhanced personalization, and integration with other communication channels. Email management systems will play a crucial role in streamlining and organizing business communication, making it more effective and efficient. Advanced analytics and improved security and compliance features will also become increasingly important in response to evolving customer expectations and data privacy regulations. Staying ahead of these trends will enable email management software providers like LiveAgent to continue offering innovative solution for <a href="https://www.liveagent.com/academy/good-customer-service/" title="Elevate your brand with good customer service. Exceed expectations, foster loyalty, and ignite positive recommendations across industries." hreflang="en-US" onover-preload="1">exceptional customer service</a>.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Looking to streamline your email communication and improve your customer support?</p> <p class="BlockDiscover__text">Say goodbye to email chaos and hello to streamlined communication with LiveAgent. Try our email management software for free today!</p> <div class="BlockDiscover__buttons"> <a href="/trial/" class="Button Button--knockout" title="Considering LiveAgent help desk software? Fill in your details and you can start your Free Trial, no strings attached, no credit card info needed." hreflang="en-US" onover-preload="1"> <span>Try LiveAgent</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Schedule a personalized LiveAgent demo to discover how our help desk software can enhance your customer satisfaction and sales. Get a tour of our features, ask questions, and invite your team to join. No trial account needed to start!" hreflang="en-US" onover-preload="1"> <span>Schedule a Demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.com/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 id="h-conclusion">Conclusion</h2> <p>In conclusion, email management software is essential for streamlining communication and enhancing customer service. By implementing the right software, businesses can improve team productivity, optimize workflow, and maintain a professional approach to customer interactions. Successful implementation requires assessing organizational needs, prioritizing user-friendly platforms, involving the team, customizing software, and providing comprehensive training and support. The future of email management software will involve increased AI-driven automation, enhanced personalization, integration with other communication channels, advanced analytics, and improved security and compliance features. Staying ahead of these trends will enable providers like <a href="https://www.liveagent.com" title="Discover LiveAgent, the all-in-one customer support software designed to elevate your service with 24/7 availability, no setup fees, and a free trial with no credit card required. Connect across channels with over 130 ticketing features and 200+ integrations. Enhance efficiency with AI assistance, live chat, call center, and ticketing systems. Experience fast implementation, award-winning service, and increased revenue potential. Start your free trial today and join leading brands in providing exceptional customer care." hreflang="en-US" onover-preload="1">LiveAgent</a> to offer innovative solutions for exceptional customer service.</p> <p>Experience the benefits of LiveAgent’s email management software and revolutionize your organization’s approach to email communication. Choose LiveAgent, and empower your team to excel in customer service and drive lasting success for your business.</p> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Related Articles</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.com/templates/welcome/" title="The average open rate for welcome emails is 50% making them 86% more effective than a newsletter. Try our welcome email templates today!" hreflang="en-US" onover-preload="1"><img alt="The average open rate for welcome emails is 50% making them 86% more effective than a newsletter. 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}); } </script> <div class="ContactUs"> <button class="ContactUs__button flex flex-align-center" data-target="contactUsMenu" type="button"> <span>Contact Us</span> <div class="ContactUs__button--icon__wrap"> <svg class="ContactUs__button--icon" viewbox="0 0 55 55" xmlns="http://www.w3.org/2000/svg" xml:space="preserve"><path class="ContactUs__button--icon__path" d="M55 27.5C55 12.322 42.678 0 27.5 0S0 12.322 0 27.5 12.322 55 27.5 55 55 42.678 55 27.5ZM28.554 38.07c-2.029 2.392-4.317 5.096-7.282 5.096 1.145-1.56 1.925-3.432 2.497-5.357-7.229-1.196-12.638-5.512-12.638-10.713 0-2.549 1.768-7.594 7.593-7.594 4.733 0 8.165 3.797 8.165 8.114 0 3.276-1.56 4.473-2.444 4.473-1.04 0-1.56-.729-1.56-2.185v-7.593H20.7v.676c-.624-.624-1.56-.936-2.652-.936-4.213 0-4.889 4.213-4.889 5.565 0 1.82.936 5.617 4.889 5.617 1.3 0 2.34-.416 3.172-1.3.676 1.508 1.768 2.236 3.225 2.236 1.872 0 4.525-1.56 4.525-6.605 0-7.385-6.71-10.298-8.946-10.298C32.246 13.417 44 19.502 44 27.044c0 5.877-6.813 10.661-15.446 11.026ZM15.499 27.616c0-1.092.52-3.433 2.549-3.433 1.716 0 2.548 1.092 2.548 3.329 0 2.392-.832 3.588-2.548 3.588-1.717.052-2.549-1.144-2.549-3.484Z"></path> <defs> <lineargradient id="Gradient"> <stop offset="0%" stop-color="#ffbd39"></stop> <stop offset="100%" stop-color="#fa9531"></stop> </lineargradient> </defs> </svg> </div> </button> <nav class="ContactUs__menu--wrap hidden" data-targetid="contactUsMenu" data-hide-delay="500"> <button class="ContactUs__menu--close" data-close-target="contactUsMenu" type="button"> <svg class="icon-close"><use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#close"></use></svg> </button> <div class="ContactUs__status"> <p>We are available for you 24/7.<br> Feel free to contact us. </p> <ul class="ContactUs__status--info" id="contactUsStatus"> <li class="ContactUs__status ok" data-status="ok">Servers online</li> <li class="ContactUs__status outage" data-status="outage"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> <div class="message"> We are currently experiencing problems. <strong>More details</strong> </div> </li> <li class="ContactUs__status degradation" data-status="degradation"> <svg class="icon icon-danger"> <use xlink:href="https://www.liveagent.com/app/themes/liveagent/assets/images/icons.svg#danger"></use> </svg> Servers busy </li> </ul> </div> <ul class="ContactUs__menu"> <li class="ContactUs__menu--item top"> <div class="ContactUs__menu--link fakeChatButton no-icon hidden"> <span class="fakeChatButton__text">Contact form</span> <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> <span class="fakeChatButton__msg bottom">Please accept our cookies before sending contact form.</span> </div> <span class="ContactUs__menu--link ContactUs__menu--link__form red" onclick="showContactForm()" data-target="contactUsForm" data-close-target="contactUsMenu"> Contact form <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/form.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"> </span> </li> <li class="ContactUs__menu--item"> <button class="ContactUs__menu--link violet" onclick="contactUsMessenger();" data-close-target="contactUsMenu" rel="nofollow noopener external">Messenger<img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/messenger.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"></button> </li> <li class="ContactUs__menu--item whatsapp"> <button class="ContactUs__menu--link green" data-message="Hi! I am contacting you from https://www.liveagent.com/email-management-software/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="70"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live Chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Please accept our cookies before we start a chat.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="71"> <span class="fakeChatButton__msg">Please accept our cookies before we start a chat.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.liveagent.com/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="72"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>