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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">Продукт</a> <ul class="sub-menu"> <li id="menu-item-970820" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970820"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Menu Item<div class="menu-item-description">Многоканална платформа за клиентско обслужване</div></a></li> <li id="menu-item-730800" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-730800"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.bg/software-za-upravlenie-na-zapitvania/" title="Разгледайте селекция от най-използваните софтуери за управление на запитвания на пазара. Изберете идеалния инструмент за управление на запитвания и издигнете клиентското си обслужване до най-високо ниво." hreflang="bg-BG" onover-preload="1">Запитвания<div class="menu-item-description">Усъвършенствана система за управление на запитвания</div></a></li> <li id="menu-item-348860" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-348860"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.bg/live-chat-software/" title="Открийте топ 15 лайв чат софтуери за 2024 с LiveAgent и постигнете нови нива на клиентска ангажираност. Насладете се на безплатен тестов период без изискване за кредитна карта и се възползвайте от надеждно и бързо обслужване в реално време. Подобрете клиентското изживяване и увеличете лоялността на посетителите с иновативни функции и проактивни покани за чат. Започнете безплатно и повишете продуктивността на екипа си още днес!" hreflang="bg-BG" onover-preload="1">Лайв чат<div class="menu-item-description">Най-бързият лайв чат на пазара</div></a></li> </ul> </li> <li id="menu-item-348877" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348877"><a href="#" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-902429" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902429"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.bg/software-za-klientsko-obsluzhvane-v-socialnite-medii/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Социални медии<div class="menu-item-description">Отговаряйте на последователите си директно през LiveAgent</div></a></li> <li id="menu-item-730799" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-730799"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.bg/software-za-kontakten-centar/" title="Многоканалният софтуер за телефонна централа LiveAgent дава на сътрудниците ви възможността да осигурят персонализирано обслужване на клиентите ви. Вижте новостите в клиентското обслужване сега." hreflang="bg-BG" onover-preload="1">Телефонна централа<div class="menu-item-description">Вграден софтуер за телефонна централа</div></a></li> <li id="menu-item-874247" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874247"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.bg/softuer-za-baza-znaniya/" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG" onover-preload="1">База знания<div class="menu-item-description">Предложете възможности за самообслужване</div></a></li> </ul> </li> <li id="menu-item-348883" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348883"><a href="#" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">Използвайте за</a> <ul class="sub-menu"> <li id="menu-item-348845" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-348845"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.bg/biznes/" title="Liveagent е хелп деск софтуер, който се адаптира към нуждите на различните бизнес модели. Вижте как LiveAgent се вписва във вашата ниша. Образователни институции и НПО разчитат на LiveAgent." hreflang="bg-BG" onover-preload="1">Бизнес решения<div class="menu-item-description">Различни бизнеси, различни решения</div></a></li> <li id="menu-item-348861" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-348861"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.bg/promishlenost/" title="Открийте как LiveAgent може да трансформира клиентското обслужване във вашата индустрия с безплатен 30-дневен пробен период. Независимо дали сте в здравеопазването или автомобилния сектор, нашият софтуер е ценно решение без такси за включване и 24/7 клиентска поддръжка. Подобрете взаимодействията с клиентите и намалете времето за отговор днес!" hreflang="bg-BG" onover-preload="1">Решения за различни отрасли<div class="menu-item-description">Адаптирайте LiveAgent според индустрията си</div></a></li> <li id="menu-item-730786" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-730786"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.bg/istorii-na-uspeha/" title="Различни компании и услуги са представени в този текст, като включват хостинг услуги, блог платформа, електронен магазин и енергийна компания. Сред тях са Habrahabr, Finančná Správa, E-ville и EON." hreflang="bg-BG" onover-preload="1">Конкретна цел<div class="menu-item-description">Един продукт, много възможни цели</div></a></li> </ul> </li> <li id="menu-item-348884" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348884"><a href="#" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">Интеграции</a> <ul class="sub-menu"> <li id="menu-item-951152" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951152"><a href="https://www.liveagent.bg/integracii/whatsapp/" title="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." hreflang="bg-BG" onover-preload="1">WhatsApp</a></li> <li id="menu-item-730787" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730787"><a href="https://www.liveagent.bg/integracii/wordpress/" title="Вдигнете нивото на клиентското си обслужване на сайтовете си в WordPress. Интеграцията с WordPress на LiveAgent ви позволява да слагате бутон за чат на сайтовете си." hreflang="bg-BG" onover-preload="1">WordPress</a></li> <li id="menu-item-730788" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730788"><a href="https://www.liveagent.bg/integracii/prestashop/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете добавянето на бутон за лайв чат в Prestashop уебсайта си с нашата интеграция с LvieAgent." hreflang="bg-BG" onover-preload="1">Prestashop</a></li> <li id="menu-item-730793" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730793"><a href="https://www.liveagent.bg/integracii/magento/" title="Интегрирайте Магенто 2 с LiveAgent и подобрете работния си процес. Ще следите клиентските поръчки чрез запитванията и можете да използвате само една платформа." hreflang="bg-BG" onover-preload="1">Magento</a></li> <li id="menu-item-730790" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730790"><a href="https://www.liveagent.bg/integracii/shopify/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете интеграция на LiveAgent с Shopify. Тази интеграция ви позволява да настроите бутон за лайв чат в електронния си магазин." hreflang="bg-BG" onover-preload="1">Shopify</a></li> <li id="menu-item-730791" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730791"><a href="https://www.liveagent.bg/integracii/mailchimp/" title="Софтуерът за управление на запитвания може да върши толкова много допълнителни неща с интеграция с Mailchimp за LiveAgent. Интеграцията с Mailchimp ви позволява да управлявате контактите си през help desk-а си." hreflang="bg-BG" onover-preload="1">Mailchimp</a></li> <li id="menu-item-730798" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730798"><a href="https://www.liveagent.bg/integracii/pipedrive/" title="Следете новите си клиенти и сделки с интеграцията на PipeDrive в LiveAgent. С тази интеграция ще разполагате с всичката си информация в едно табло за управление за улесняване и оптимизиране на работния процес." hreflang="bg-BG" onover-preload="1">PipeDrive</a></li> <li id="menu-item-730792" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730792"><a href="https://www.liveagent.bg/integracii/slack/" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG" onover-preload="1">Slack</a></li> <li id="menu-item-348886" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-348886"><a href="/integracii/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1">Още интерграции</a></li> </ul> </li> </ul> </li> <li id="menu-item-348882" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348882"><a href="#" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">Ресурси</a> <ul class="sub-menu"> <li id="menu-item-348888" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348888"><a href="#" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">Научете повече</a> <ul class="sub-menu"> <li id="menu-item-730797" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-730797"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1">Академия<div class="menu-item-description">Станете експерт в клиентското обслужване</div></a></li> <li id="menu-item-730796" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-730796"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="https://www.liveagent.bg/shabloni/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="bg-BG" onover-preload="1">Шаблони<div class="menu-item-description">Гъвкави шаблони за всякакви случаи</div></a></li> <li id="menu-item-886716" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886716"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.bg/checklists/" title="Streamline your workflow and complete any task efficiently. 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We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="bg-BG" onover-preload="1">Блог<div class="menu-item-description">Новини за клиентското обслужване и LiveAgent</div></a></li> <li id="menu-item-730795" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-730795"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1">Терминологичен речник<div class="menu-item-description">Научете термините в клиентското обслужване</div></a></li> <li id="menu-item-730794" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-730794"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="https://www.liveagent.bg/papka/" title="Намерете контактите на екипите за обслужване на клиенти на популярни компании като Apple, Adobe, и Disney в LiveAgent. Разгледайте нашия директория и лесно се свържете с нужната поддръжка." hreflang="bg-BG" onover-preload="1">Указател<div class="menu-item-description">Пълен списък с контактите на различни хелп дескове</div></a></li> </ul> </li> <li id="menu-item-348880" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348880"><a href="#" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-348915" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-348915"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.bg/test-za-skorost-na-vavezhdane/" title="Изпробвайте уменията си за въвеждане с безплатния тест на LiveAgent. Научете скоростта си на писане за броени минути и се упражнявайте безплатно, за да я подобрите." hreflang="bg-BG" onover-preload="1">Тест за скорост на писане<div class="menu-item-description">Подобрете скоростта си на писане</div></a></li> <li id="menu-item-961717" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961717"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.bg/reviews/" title="Reviews for software are crucial in determining the right fit for your needs. They can help you understand the features, functionality, and cost of the software, and even broaden your horizons and change your opinion. Good reviews are created by adjusting the software as you would use it in your daily work to guarantee relevance for readers." hreflang="bg-BG" onover-preload="1">Отзиви<div class="menu-item-description">Разгледайте отзивите за различни софтуери</div></a></li> <li id="menu-item-730811" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-730811"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Помощ<div class="menu-item-description">Статии с инструкции и упътвания</div></a></li> </ul> </li> <li id="menu-item-348890" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348890"><a href="#" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG">За компанията</a> <ul class="sub-menu"> <li id="menu-item-348962" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-348962"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.bg/za-nas/otnosno-liveagent/" title="Открийте как LiveAgent, първият help desk софтуер, трансформира клиентското обслужване с иновации и ефективност от 2004 г. насам. Присъединете се към над 150 милиона потребители и над 40 000 бизнеса, които се доверяват на нашия софтуер за отлично обслужване в реално време. Запишете се за безплатен 14-дневен пробен период и усетете разликата!" hreflang="bg-BG" onover-preload="1">За нас<div class="menu-item-description">Запознайте се с екипа зад продукта</div></a></li> <li id="menu-item-348934" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-348934"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.bg/nagradi-i-sertifikati/" title="Отличното клиентско обслужване започва с по-добър help desk софтуер. Цените започват от $15/месец. Започнете с 14-дневен тест период. Базиран на облак или на място." hreflang="bg-BG" onover-preload="1">Награди<div class="menu-item-description">Нашите награди и постижения</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-730812" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-730812"><a href="https://www.liveagent.bg/funkcii/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1">Функции</a></li> <li id="menu-item-803030" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803030"><a href="/ceni/" title="Explore LiveAgent's flexible pricing plans starting at just $9 per month. Whether you're a small, medium, or large business, we offer tailored solutions to enhance your customer support. Enjoy features like AI assistance, extensive integrations, and more, with a 14-day free trial. Visit now to find the perfect plan for your business needs!" hreflang="bg-BG" onover-preload="1">Цени</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай безплатно</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Искате ли да научите повече за LiveAgent? Поискайте безплатна демонстрация, за да научите повече за LiveAgent и как може да ви помогне да успеете." hreflang="bg-BG" onover-preload="1"> <span>Демо</span> </a> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай безплатно</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-bg" lang="bg"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Европа</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Азия</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Средния Изток</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Америка</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Европа</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </span> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/sluzby-zakaznikum-reporty/" title="Vylepšete vaše produkty a služby pravidelnou kontrolou přehledů o službách zákazníkům. Vyzkoušejte si naše reporty v bezplatné zkušební verzi." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/customer-service-reports/" title="Begynd at forbedre dine produkter og tjenester ved at gennemgå kundeservicerapporter regelmæssigt. Sæt vores rapporter på prøve med vores gratis prøveperiode." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/customer-service-reports/" title="Beginnen Sie mit der Verbesserung Ihrer Produkte und Dienstleistungen, indem Sie die Berichte des Kundendienstes regelmäßig überprüfen. Testen Sie unsere Berichte mit unserer kostenlosen Testversion." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/klienditeeninduse-aruanded/" title="Avasta, kuidas LiveAgenti klienditeeninduse aruanded aitavad täiustada sinu ettevõtte teenuseid ja äritavasid. Proovi tasuta, et saada ülevaade kõigist klienditeeninduse päringutest ja tegevustest ning paranda oma teenuste kvaliteeti." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/informes-de-servicio-al-cliente/" title="Empieza a mejorar tus productos y servicios revisando los informes del servicio al cliente regularmente. Pon nuestros informes a examen con nuestra prueba gratuita." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/rapport-sur-le-service-a-la-clientele/" title="Découvrez comment les rapports sur le service à la clientèle de LiveAgent optimisent votre service client grâce à des analyses détaillées et des performances d'équipe. Identifiez les domaines à améliorer et les départements qui excellent. Essayez gratuitement pour transformer vos services et augmenter la satisfaction client." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/anafores-exiperitisis-pelaton/" title="Ξεκινήστε να βελτιώνετε τα προϊόντα και τις υπηρεσίες σας ελέγχοντας τακτικά τις αναφορές εξυπηρέτησης πελατών. Δοκιμάστε τις αναφορές μας με τη δωρεάν δοκιμή μας." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/korisnicka-podrska-izvjestaji/" title="Počnite poboljšavati svoje proizvode i usluge redovitim pregledom izvještaja o korisničkoj podršci. Isprobajte naše izvještaje s našim besplatnim probnim razdobljem." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/report-servizio-clienti/" title="Migliora la qualità dei tuoi prodotti e dei tuoi servizi controllando regolarmente i report. Metti alla prova i nostri report con la prova gratuita." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/klientu-apkalposanas-atskaites/" title="Sāciet uzlabot savus produktus un pakalpojumus, regulāri pārskatot klientu apkalpošanas atskaites. Notestējiet mūsu atskaites bezmaksas izmēģinājuma versijā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/klientu-aptarnavimo-ataskaitos/" title="Pradėkite tobulinti savo produktus ir paslaugas reguliariai peržiūrėdami klientų aptarnavimo ataskaitas. Išbandykite ataskaitas naudodami nemokamą bandomąją versiją." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/ugyfelszolgalati-jelentes/" title="Fedezze fel, hogyan javíthatja ügyfélszolgálatát a LiveAgent ügyfélszolgálati jelentéseivel! Elemezze csapata teljesítményét, azonosítsa a fejlesztési lehetőségeket, és tűnjön ki a versenytársak közül. Próbálja ki most ingyen!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/klantenservice-rapportage/" title="Begin met het verbeteren van uw producten en services door regelmatig de klantenservice verslagen te bekijken. Stel onze verslagen op de proef met onze gratis proefperiode." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/kundeservice-rapportering/" title="Begynn å forbedre produktene og tjenestene dine ved å gjennomgå kundeservicerapporter regelmessig. Sett rapportene våre på prøve med vår gratis prøveversjon." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/raportowanie-obslugi-klienta/" title="Zacznij ulepszać swoje produkty i usługi, regularnie przeglądając raporty obsługi klienta. Przetestuj nasze raporty dzięki bezpłatnej wersji próbnej." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/raportare-serviciu-clienti/" title="Începeți să vă îmbunătățiți produsele și serviciile prin revizuirea periodică a rapoartelor privind serviciul clienți. Testați rapoartele noastre cu încercarea noastră gratuită." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/otchety-o-rabote-s-klientami/" title="Начните совершенствовать ваши товары и услуги, регулярно анализируя отчеты о работе с клиентами. Испробуйте наши отчеты в деле, воспользовавшись бесплатным ознакомительным периодом." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/sprava-zakaznickej-podpory/" title="Začnite zlepšovať svoje produkty a služby pravidelným prezeraním správ o zákazníckej podpore. Vyskúšajte si naše správy počas bezplatného skúšobného obdobia." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/porocanje-o-storitvi-za-stranke/" title="Pričnite izboljševati svoje izdelke in storitve tako, da redno pregledujete poročila o storitvah za stranke. Preizkusite naša poročila z brezplačnim preizkusom." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Азия</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/kehu-fuwu-baogao/" title="定期查看客户服务报告，即刻提升您的产品和服务品质。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/paguulat-serbisyong-kustomer/" title="Simulan ang pagpapabuti sa iyong mga produkto at serbisyo sa pamamagitan ng pagsusuri sa aming mga ulat sa serbisyong kustomer ng regular. 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Hãy thử nghiệm các báo cáo dịch vụ khách hàng của chúng tôi với bản dùng thử miễn phí." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Средния Изток</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/customer-service-reports/" title="ابدأ في تحسين منتجاتك وخدماتك من خلال مراجعة تقارير خدمة العملاء بانتظام. ضع تقاريرنا في الإختبار من خلال تجربتنا المجانية." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Америка</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/customer-service-reports/" title="Discover the power of customer service reporting with LiveAgent. 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Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1"><span itemprop="name">Функции</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Отчети на екипа за обслужване на клиенти</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-">Отчети на екипа за обслужване на клиенти</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Отчетите на екипа за обслужване на клиенти в LiveAgent са ключов инструмент за подобряване на клиентската поддръжка. Те включват показатели като продажби и време за отговор. 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Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Какво представляват отчетите на екипа за обслужване на клиенти?</span></a><a href="#h-why-are-customer-service-reports-essential-for-improving-customer-service" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Защо отчетите на екипа за обслужване на клиенти са важни за подобряването на клиентската поддръжка? </span></a><a href="#h-what-customer-service-reports-does-liveagent-offer" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Какви отчети за работата на екипа за обслужване на клиенти предлага LiveAgent?</span></a><a href="#h-analytics-overview" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Пълен анализ</span></a><a href="#h-performance-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Отчети на производителността на труда</span></a><a href="#h-agent-rankings" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Класация на служителите</span></a><a href="#h-tag-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Отчети по тагове</span></a><a href="#h-sla-compliance-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Отчети за спазване на SLA</span></a><a href="#h-sla-log-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">SLA отчети</span></a><a href="#h-agent-availability" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Достъпност на служителите</span></a><a href="#h-agent-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Отчети по служители</span></a><a href="#h-channel-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. Тествайте отчетите ни с безплатната ни пробна версия." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Отчети по канали</span></a><a href="#h-department-reports" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Започнете да подобрявате продуктите и услугите си преглеждайки редовно отчетите за работата на екипа ви за обслужване на клиенти. 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9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <h2 class="wp-block-heading" id="h-what-are-customer-service-reports">Какво представляват отчетите на екипа за обслужване на клиенти?</h2> <p>Отчетите на екипа за обслужване на клиенти дават поглед на всички запитвания към екипа за обслужване и свързаните с обработването им дейности. Те дават представа за производителността на труда на служителите от екипа, какво може да бъде подобрено и кои <a href="https://www.liveagent.bg/funkcii/otdeli/" title="Организирайте вашия help desk с отдели в LiveAgent и насочвайте тикети към най-подготвените служители. Подобрете работните процеси, съкратете времето за реакция и осигурете по-добра удовлетвореност на клиентите. Опитайте безплатната пробна версия днес!" hreflang="bg-BG" onover-preload="1">отдели</a> се справят най-добре.</p> <p>Отчетите на екипа за обслужване на клиенти могат да включват, но не само:</p> <ul class="wp-block-list"> <li>Пълен анализ</li> <li>Отчети за производителността на труда</li> <li>Класация на служителите</li> <li>Отчети по тагове</li> <li>Доклади за спазване на SLA</li> <li>SLA отчети</li> <li>SLA отчети</li> <li>Отчети по служители</li> <li>Отчети по канали</li> <li>Отчети по отдели</li> <li>Отчети по време</li> </ul> <h2 class="wp-block-heading" id="h-why-are-customer-service-reports-essential-for-improving-customer-service">Защо отчетите на екипа за обслужване на клиенти са важни за подобряването на клиентската поддръжка? </h2> <p>Редовното преглеждане на отчетите за дейността на екипа ви за обслужване на клиенти е задължително. Това ще ви помогне да подобрите работния процес, продуктите и услугите, които предлагате, като същевременно задоволявате потребностите и очакванията на клиентите си.</p> <p>Помислете над следната ситуация. Мислите си, че екипът ви за обслужване на клиенти се справя чудесно с обработването на тикетите, тъй като средното време за обработване на тикетите ви е под 8 минути. Но когато погледнете по-отблизо и прегледате ревютата за служителите си, ще забележите, че те продължават да получават негативни отзиви от клиентите. Това може да бъде индикатор, че те бързат да отговорят на всеки един тикет, като по този начин жертват качеството за сметка на бързината на обслужване.</p> <p>И тъй като ситуации като тази са често срещани, преглеждането на отчетите за дейността на екипа ви за обслужване на клиенти е задължително — и трябва да бъде правено редовно.</p> <h2 class="wp-block-heading" id="h-what-customer-service-reports-does-liveagent-offer">Какви отчети за работата на екипа за обслужване на клиенти предлага LiveAgent?</h2> <p>LiveAgent предлага 11 функции отчитащи работата на екипа за обслужване на клиенти. Разгледайте ги по-подробно в следващите редове.</p> <h3 class="wp-block-heading" id="h-analytics-overview">Пълен анализ</h3> <p><a href="https://www.liveagent.ae/momayezat/analytics-overview/" title="احصل على نظرة عامة شاملة لجهود دعم العملاء لديك من خلال خاصية لوحة معلومات النظرة العامة على التحليلات في LiveAgent وقم بتطوير عملك على الفور." hreflang="ar" onover-preload="1">Пълният анализ</a> ви дава задълбочена представа за усилията полагани от служителите ви в екипа за обслужване на клиенти. Той ви позволява да прегледате статистика за използването, отчети на производителността за труда и нивата на клиентска удовлетвореност.</p> <p>Казано накратко, пълният анализ ви дава поглед над всеки отчет (отчет по тагове, отчет по канали, класиране на служителите), наличен в системата на LiveAgent.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/03/analytics-reporting-customer-support-tool.png" data-lightbox="gallery" title="App - Uploads - 2020 - 03 - Analytics Reporting Customer Support Tool.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/93c77607a7b02e547ce410892b748db4/analytics-reporting-customer-support-tool-1024x584.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/085794521bee518003307ca7378a660f/analytics-reporting-customer-support-tool-300x171.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/73e9c2ac7352d3854f96edf1d39dfc75/analytics-reporting-customer-support-tool-768x438.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/3f6df3d35cbe4b956d6eaa18ea0f775f/analytics-reporting-customer-support-tool-88x50.png.webp 88w, https://www.liveagent.bg/wp/urlslab-download/422a1e594b59172a15f5ec36016a7e20/analytics-reporting-customer-support-tool-44x25.png.webp 44w, https://www.liveagent.bg/wp/urlslab-download/b0032c82adda0e7ac3a0d234b985631a/analytics-reporting-customer-support-tool-587x335.png.webp 587w, https://www.liveagent.bg/wp/urlslab-download/969d1c11ce969b1c07dadf9571230c7c/analytics-reporting-customer-support-tool-700x400.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/1be42d094b9f269f646626e5291c141e/analytics-reporting-customer-support-tool-185x105.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/47ec4d7a461a3c3b00b142570e202c69/analytics-reporting-customer-support-tool-110x63.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/89a16c2a2a38e9dc614df82387134c71/analytics-reporting-customer-support-tool-485x277.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/e39025cb649b26277a719c525525d3e4/analytics-reporting-customer-support-tool.png.webp 1061w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/7333c9be10681ea56e02fffa9b8323fa/analytics-reporting-customer-support-tool-1024x584.png 1024w, https://www.liveagent.bg/wp/urlslab-download/13c8481e29bf5d180ebe0ebe48cd63af/analytics-reporting-customer-support-tool-300x171.png 300w, https://www.liveagent.bg/wp/urlslab-download/ed5dc5dfc01aa2adfd66e5377a88a75a/analytics-reporting-customer-support-tool-768x438.png 768w, https://www.liveagent.bg/wp/urlslab-download/702b9105b3867d571ec38f61cefdb4bb/analytics-reporting-customer-support-tool-88x50.png 88w, https://www.liveagent.bg/wp/urlslab-download/83ef5f2249c50c495b603cbe01383bd1/analytics-reporting-customer-support-tool-44x25.png 44w, https://www.liveagent.bg/wp/urlslab-download/d4342b7fd78ce04bf0bf09a0421d8983/analytics-reporting-customer-support-tool-587x335.png 587w, https://www.liveagent.bg/wp/urlslab-download/76fd3954103c49eaa7397ca595bc8a99/analytics-reporting-customer-support-tool-700x400.png 700w, https://www.liveagent.bg/wp/urlslab-download/5b63a7a76df8181aa6e8aa62711a26bd/analytics-reporting-customer-support-tool-185x105.png 185w, https://www.liveagent.bg/wp/urlslab-download/ff8ca89ef91582ac6d20d4088958ea72/analytics-reporting-customer-support-tool-110x63.png 110w, https://www.liveagent.bg/wp/urlslab-download/b526e4faba14336e0cdb6fa658bb02f3/analytics-reporting-customer-support-tool-485x277.png 485w, https://www.liveagent.bg/wp/urlslab-download/dc3a037403a261b57adb5f53283836e9/analytics-reporting-customer-support-tool.png 1061w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/93c77607a7b02e547ce410892b748db4/analytics-reporting-customer-support-tool-1024x584.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="584" alt="" class="wp-image-13212" data-src="https://www.liveagent.bg/wp/urlslab-download/7333c9be10681ea56e02fffa9b8323fa/analytics-reporting-customer-support-tool-1024x584.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a><figcaption class="wp-element-caption">Пълен анализ в LiveAgent</figcaption></figure> <h3 class="wp-block-heading" id="h-performance-reports">Отчети на производителността на труда</h3> <p><a href="https://www.liveagent.ae/momayezat/performance-report/" title="احصل على تقارير الأداء لتقييم وتحسين أداء فريقك بفضل المخططات البيانية والرسوم. جرب مجانًا مع LiveAgent الآن!" hreflang="ar" onover-preload="1">Отчетите на производителността</a> на труда могат да ви дадат представа за това как служителите ви прекарват времето си. Отчетите показват на какъв брой тикети е отговорил всеки служител в различните канали и колко време му е отнело това.</p> <p>Освен че показват производителността на служителите, тези отчети ви дават информация и за класирането на сътрудниците ви. Те ви дават възможност да видите и сравните производителността им по отношение на показатели като услужливост, компетентност и бързина.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/Performance-report.jpg" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Performance Report.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/798ee69eacf8e04d9b40de1365a500bb/Performance-report.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/83269f04eae22a103e53e894a1babb33/Performance-report-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/abaef12b3a978596bca0ada5a77c9f33/Performance-report-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/c6e4d08b03b67726db0a03a25bb39bca/Performance-report-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/c41db64ebf081f9f187dbd57038ca13f/Performance-report-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/038f87370a39c859c7ef35a801299fa4/Performance-report-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/70e0aa0268842ae3bb5eef0e288fc16e/Performance-report-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/2a2740757243833184e4fe58f61a0857/Performance-report-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/dbfbb1c45843dc21543233a9a8c82984/Performance-report-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/2aa3c099de1e8ea9599fe9c37e0597b0/Performance-report-485x273.jpg.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/8cbb37cd07941015d2d488dd24bfe9eb/Performance-report.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/2f376970a60ee8dd16cf93eb11b51f85/Performance-report-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/33508813b4d7c3e7fbe4d13637b8fa5b/Performance-report-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/462186c2f46866cee787d3915f05bccc/Performance-report-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/f256e9cd1cdb99940fe1dfd90ff0bece/Performance-report-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/eff3f9f8aac35db0725a6ba50a818fc0/Performance-report-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/4907b1a6858c8bcc6fc7900dc8f0c586/Performance-report-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/02d51cd9cf537b5223d1f53267c4143b/Performance-report-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/d7710385959c815a95b4a90395bc6e95/Performance-report-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/1fd1f04f357049a7bcd3fd9af6888d16/Performance-report-485x273.jpg 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/798ee69eacf8e04d9b40de1365a500bb/Performance-report.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-10646" data-src="https://www.liveagent.bg/wp/urlslab-download/8cbb37cd07941015d2d488dd24bfe9eb/Performance-report.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a><figcaption class="wp-element-caption">Отчет за производителността на труда</figcaption></figure> <h3 class="wp-block-heading" id="h-agent-rankings">Класация на служителите</h3> <p>Прегледът на класацията на служителите е подробен отчет съдържащ всички положителни и отрицателни ревюта за служителя. Отчетът съдържа коментари от клиентите, дата на получаване на ревюто, като дори ви дава възможност да прегледате тикета, върху който е работил служителят, когато е бил оценен.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Agent-ranking-overview-in-reports.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Agent Ranking Overview In Reports.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/600b622ae2813a0162e170524160d6a3/Agent-ranking-overview-in-reports-1024x576.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/d310fe12d9ff55f37c16961b3366d58a/Agent-ranking-overview-in-reports-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/22c8766e8b6487e9d017d6617b72db77/Agent-ranking-overview-in-reports-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/a31d446ccf0d348e442b4820bad01f5e/Agent-ranking-overview-in-reports-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/e202932358bcbc6837ce34880fb34fa6/Agent-ranking-overview-in-reports-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/59a0e8bd05afa61ce30fc1ae7bd22f33/Agent-ranking-overview-in-reports-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/8cf00546244da45b2342778976deca6a/Agent-ranking-overview-in-reports-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/1a2a7b42c7f0e10e58463ee674e10792/Agent-ranking-overview-in-reports-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/8078865760bb197b2c7bc0d88b85ac67/Agent-ranking-overview-in-reports-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/8b46a023d1c2246d61f08730ece8f70f/Agent-ranking-overview-in-reports-485x273.jpg.webp 485w, https://www.liveagent.bg/wp/urlslab-download/33a2020e22c224b2b227829f4fb7b159/Agent-ranking-overview-in-reports-250x141.jpg.webp 250w, https://www.liveagent.bg/wp/urlslab-download/3b554138e412be7bb7d80e51388951d8/Agent-ranking-overview-in-reports-1536x864.jpg.webp 1536w, https://www.liveagent.bg/wp/urlslab-download/5d4bc0364c43ab6b8d66f1640d844a04/Agent-ranking-overview-in-reports-39x22.jpg.webp 39w, https://www.liveagent.bg/wp/urlslab-download/1cb41cdb2ba2adad5f02acb1fd299b5b/Agent-ranking-overview-in-reports-680x383.jpg.webp 680w, https://www.liveagent.bg/wp/urlslab-download/ef557282b5fba084d64a784cd050164f/Agent-ranking-overview-in-reports.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/949c96b98d8a4009f2b8646ea6efd9e3/Agent-ranking-overview-in-reports-1024x576.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/579d13e90e18707bf6e9ce94bb9b23d3/Agent-ranking-overview-in-reports-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/01dc952ffb5630a23796a66ccb06ba92/Agent-ranking-overview-in-reports-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/edad622d2bafd34d67a5f96d16bf476e/Agent-ranking-overview-in-reports-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/7eeefd0d25eb6ad35b5dae86a6734bf8/Agent-ranking-overview-in-reports-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/5c63c4c9aa51160545592833e1263c44/Agent-ranking-overview-in-reports-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/77ef20421ee4097b3bd49dd74ba33339/Agent-ranking-overview-in-reports-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/e45bf3ded63beba5a9b438aeefbba9dd/Agent-ranking-overview-in-reports-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/04b897986dfe0f311b864cd81eb230a0/Agent-ranking-overview-in-reports-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/779cc6108ea1278052e8bfdcac0bb51b/Agent-ranking-overview-in-reports-485x273.jpg 485w, https://www.liveagent.bg/wp/urlslab-download/f3df99cb50990f6dfe1f60120eeb2375/Agent-ranking-overview-in-reports-250x141.jpg 250w, https://www.liveagent.bg/wp/urlslab-download/48ab76302f30b300cdce5eba584821be/Agent-ranking-overview-in-reports-1536x864.jpg 1536w, https://www.liveagent.bg/wp/urlslab-download/9f6a5333cf81eaa31b1193873b54cbf7/Agent-ranking-overview-in-reports-39x22.jpg 39w, https://www.liveagent.bg/wp/urlslab-download/93b14f2e22e119840112ed4a765c0103/Agent-ranking-overview-in-reports-680x383.jpg 680w, https://www.liveagent.bg/wp/urlslab-download/e34478ece7730073154b9a1e73c948be/Agent-ranking-overview-in-reports.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/600b622ae2813a0162e170524160d6a3/Agent-ranking-overview-in-reports-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-4411" data-src="https://www.liveagent.bg/wp/urlslab-download/949c96b98d8a4009f2b8646ea6efd9e3/Agent-ranking-overview-in-reports-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a><figcaption class="wp-element-caption">Класация на служителите</figcaption></figure> <h3 class="wp-block-heading" id="h-tag-reports">Отчети по тагове</h3> <p>Отчетите по тагове ви дават представа кои тагове се срещат най-често в тикетите със запитвания от клиентите ви. Имайки достъп до отчет като този, ще разберете с какви проблеми най-често се справя екипът ви и ще ви помогне да разберете кои продукти/услуги трябва да подобрите.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/tag_report-bar_chart.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Tag Report Bar Chart.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/f7586c6ff6e1f2da6ded656eb6aea4b3/tag_report-bar_chart.jpg.webp 729w, https://www.liveagent.bg/wp/urlslab-download/259d75cc811ba95899bd36dfba565662/tag_report-bar_chart-300x63.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/dcdca951f2e6b16767fb4c03a69fa352/tag_report-bar_chart-185x39.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/3b1a65439297cfa848719f27367af9ed/tag_report-bar_chart-120x25.jpg.webp 120w, https://www.liveagent.bg/wp/urlslab-download/3976a037df82cd7d2fc7a8bbf713bc38/tag_report-bar_chart-700x146.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/b6be489a0cdb0b1e24755bc04e9bb05e/tag_report-bar_chart-110x23.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/b17b0777ecd6ca4ee17d5df63a791654/tag_report-bar_chart-485x101.jpg.webp 485w" urlslab-lazy="yes" sizes="(max-width: 729px) 100vw, 729px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/6590be55a012f00c836edf70b23632b7/tag_report-bar_chart.jpg 729w, https://www.liveagent.bg/wp/urlslab-download/e6393a7f16d8752187bdac73af419096/tag_report-bar_chart-300x63.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/819d3b1f5088c72dcb3a2fefa95a2507/tag_report-bar_chart-185x39.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/1f845a963b05a6d747624954e872f01b/tag_report-bar_chart-120x25.jpg 120w, https://www.liveagent.bg/wp/urlslab-download/77ac9382d3bfbf6ef3d86eeaf62d95ba/tag_report-bar_chart-700x146.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/eef12a0cbd8790f2f16bba92a42fee0f/tag_report-bar_chart-110x23.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/530c3d4b867e6296bb1a38beeffcff92/tag_report-bar_chart-485x101.jpg 485w" urlslab-lazy="yes" sizes="(max-width: 729px) 100vw, 729px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/f7586c6ff6e1f2da6ded656eb6aea4b3/tag_report-bar_chart.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="729" height="152" alt="" class="wp-image-3306" data-src="https://www.liveagent.bg/wp/urlslab-download/6590be55a012f00c836edf70b23632b7/tag_report-bar_chart.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a><figcaption class="wp-element-caption">Отчет по тагове под формата на диаграма със стълбчета</figcaption></figure> <h3 class="wp-block-heading" id="h-sla-compliance-reports">Отчети за спазване на SLA</h3> <p>Вижте всички изпълнени и пропуснати SLA за определен период от време и преценете какво е разминаването между очакваното обслужване от екипа ви и това, което в действителност осигурявате. <a href="https://www.liveagent.bg/funkcii/sla-otchet-za-savmestimost/" urlslab_href_old="https://www.liveagent.bg/momayezat/sla-otchet-za-savmestimost/" title="Открийте как SLA отчетите за съвместимост на LiveAgent помагат за постигане на целите за отговор на тикети и подобряване на клиентската поддръжка. Настройте SLA нива, комбинирайте правила и проследявайте статусите на тикетите, с възможност за демонстрации и поддръжка на VoIP системи. Опитайте безплатно!" hreflang="bg-BG" onover-preload="1">Отчетите за спазване на SLA</a> ви позволяват да сортирате всички SLA по дата, отдел и служител, като по този начин ще видите кои служители се справят отлично със спазването на SLA и кои трябва да поработят върху усъвършенстването си.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/SLA-Compliance-Report-1.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - SLA Compliance Report 1.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/0d4f6be4fc0ef95d9fdd7e0c4c193262/SLA-Compliance-Report-1-1024x576.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/a001f089ff46b3b3e9575c5da5a364d0/SLA-Compliance-Report-1-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/631f4385bf6ff174705ebc459e8d5dda/SLA-Compliance-Report-1-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/aded04e7727a1288628e7ad624414083/SLA-Compliance-Report-1-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/9308f66dbd9a49c5fad9dfb6e182b899/SLA-Compliance-Report-1-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/cebd8764b422ac06cd956d7d2d32752b/SLA-Compliance-Report-1-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/00c272992de759e2aec4e73f0b020f45/SLA-Compliance-Report-1-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/299bc38954a4962de6e0fc8bb5c9adaf/SLA-Compliance-Report-1-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/1a457fd298371066a9a5662295031aa1/SLA-Compliance-Report-1-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/fcc54f62e1be030b144f0308a10cc812/SLA-Compliance-Report-1-485x273.jpg.webp 485w, https://www.liveagent.bg/wp/urlslab-download/d731a85c8bc58921b3cdbbac3d826acd/SLA-Compliance-Report-1-39x22.jpg.webp 39w, https://www.liveagent.bg/wp/urlslab-download/6ead7bebbb50a78c92e4ad3d29029fdc/SLA-Compliance-Report-1-250x141.jpg.webp 250w, https://www.liveagent.bg/wp/urlslab-download/a638f3686c80f8544345cc5b81e05e24/SLA-Compliance-Report-1-1536x864.jpg.webp 1536w, https://www.liveagent.bg/wp/urlslab-download/0ee18402d0fa78c678a6b8a7bbcf4e2d/SLA-Compliance-Report-1-680x383.jpg.webp 680w, https://www.liveagent.bg/wp/urlslab-download/f1634980660ea85f0d1728af24aa764f/SLA-Compliance-Report-1.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/fbc7f240b902e6ddd2e59ed3d779fcad/SLA-Compliance-Report-1-1024x576.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/f8d788d29e649456a84a0b740ed44fc7/SLA-Compliance-Report-1-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/c970ea4fd55c5af1b9772c272e95eb8d/SLA-Compliance-Report-1-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/8b61bb50fe29122eb1acfa0d06451d91/SLA-Compliance-Report-1-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/0f8317b53f3bef36bb7557a359d15ae9/SLA-Compliance-Report-1-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/8773437611e99ac2b9bdbbb98e6dd8e2/SLA-Compliance-Report-1-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/a0de95c1ffc2c81e4acb97d80a6ad78e/SLA-Compliance-Report-1-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/393d7767e2e220fd609a94e3d85705b5/SLA-Compliance-Report-1-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/a8f080009f68d7361c354289daf2d211/SLA-Compliance-Report-1-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/4834493a9e503a4e0d8478adbb1140c4/SLA-Compliance-Report-1-485x273.jpg 485w, https://www.liveagent.bg/wp/urlslab-download/f6422438341d1eb96f36aac7801734ea/SLA-Compliance-Report-1-39x22.jpg 39w, https://www.liveagent.bg/wp/urlslab-download/622abe0668e5fed0428e106fd4e371f7/SLA-Compliance-Report-1-250x141.jpg 250w, https://www.liveagent.bg/wp/urlslab-download/0b3651b4d7f19c3ca682053d038d28eb/SLA-Compliance-Report-1-1536x864.jpg 1536w, https://www.liveagent.bg/wp/urlslab-download/4c2086953cc1741e9ecf1c277ae7d312/SLA-Compliance-Report-1-680x383.jpg 680w, https://www.liveagent.bg/wp/urlslab-download/335daffcc0d247caa901248269bb0b72/SLA-Compliance-Report-1.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/0d4f6be4fc0ef95d9fdd7e0c4c193262/SLA-Compliance-Report-1-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-4663" data-src="https://www.liveagent.bg/wp/urlslab-download/fbc7f240b902e6ddd2e59ed3d779fcad/SLA-Compliance-Report-1-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a><figcaption class="wp-element-caption">Отчет за спазване на SLA</figcaption></figure> <h3 class="wp-block-heading" id="h-sla-log-reports">SLA отчети</h3> <p>SLA отчетите осигуряват по-подробен преглед на всички пропуснати и изпълнени SLA за определен период от време. SLA отчетите показват заявителя на тикета (клиента), ID на тикета, времето на стартиране на SLA, отдела, на който е възложен тикета, служителя, на който е възложен тикета, очаквана дата на изпълнение, дата на затваряне, както и оставащо/просрочено време за изпълнение на SLA.</p> <p>Всички записи могат да бъдат експортирани под формата на CSV файл.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/SLA-Log-Report-1.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - SLA Log Report 1.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/31c468b7ceb971bc2d49893db707f227/SLA-Log-Report-1-1024x576.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/3923db03b12e0bce86f44f97f9939169/SLA-Log-Report-1-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/b40dc28da6d4254e4cd4a587fec20b4a/SLA-Log-Report-1-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/9a9055b669fd1c780b4b6645ea5deea7/SLA-Log-Report-1-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/54bc9f274a335984fa8eb5cab815b653/SLA-Log-Report-1-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/5d6f17eb263d19dd4a6f38ec94e9bcfb/SLA-Log-Report-1-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/d6879bd7c6b70b7cce19325985a35619/SLA-Log-Report-1-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/31147d76a01b144e7926cb17d8e56a48/SLA-Log-Report-1-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/0b64747e110fa42bcc3919ce14184d67/SLA-Log-Report-1-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/479396b25879b500e2c76d4fe650b08b/SLA-Log-Report-1-485x273.jpg.webp 485w, https://www.liveagent.bg/wp/urlslab-download/9c8b61b97c48779b78216d4b914106f1/SLA-Log-Report-1-39x22.jpg.webp 39w, https://www.liveagent.bg/wp/urlslab-download/a7418c9d46aad705cd7d2307ba7f9e01/SLA-Log-Report-1-250x141.jpg.webp 250w, https://www.liveagent.bg/wp/urlslab-download/dce207b42c142d56552bb26ffcef9680/SLA-Log-Report-1-1536x864.jpg.webp 1536w, https://www.liveagent.bg/wp/urlslab-download/871eb397eb873e3208565a19863c6e30/SLA-Log-Report-1-680x383.jpg.webp 680w, https://www.liveagent.bg/wp/urlslab-download/4efede1b5c1895ef6dfbda05ee0fb3be/SLA-Log-Report-1.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4c403a54252e46e7da3bd4f0541f0ad3/SLA-Log-Report-1-1024x576.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/d08a53b4fdfe034b345edc763365efe2/SLA-Log-Report-1-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/2915f9e5265ec1c4ccd94677b6f6f2dc/SLA-Log-Report-1-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/c33cbe66d5afe378086243870dd3440f/SLA-Log-Report-1-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/eeec368f57f729e455e27f3958e7895b/SLA-Log-Report-1-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/58f0bbe6c4dc3a5a943e5a66fb9d7071/SLA-Log-Report-1-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/333aa04d06c8fd3a0443aa75d4f2b7b8/SLA-Log-Report-1-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/ee88acf4c56410b5f35e947734ffcf8a/SLA-Log-Report-1-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/9218ace0c002b9b4f74b4698d6fdfe3d/SLA-Log-Report-1-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/734b8786ec9e9d7f3ef6f33de8243ff6/SLA-Log-Report-1-485x273.jpg 485w, https://www.liveagent.bg/wp/urlslab-download/e23d58aca280b8221b8499257c58d439/SLA-Log-Report-1-39x22.jpg 39w, https://www.liveagent.bg/wp/urlslab-download/5c9ca83f766ef63c7876fd641467a4c1/SLA-Log-Report-1-250x141.jpg 250w, https://www.liveagent.bg/wp/urlslab-download/d661b9c37a95869653d95143de2a70f0/SLA-Log-Report-1-1536x864.jpg 1536w, https://www.liveagent.bg/wp/urlslab-download/42971cc7277a60af0c0f6639f3e61f2e/SLA-Log-Report-1-680x383.jpg 680w, https://www.liveagent.bg/wp/urlslab-download/1289d8e9a424fec9971014f84acb0b01/SLA-Log-Report-1.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/31c468b7ceb971bc2d49893db707f227/SLA-Log-Report-1-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-4664" data-src="https://www.liveagent.bg/wp/urlslab-download/4c403a54252e46e7da3bd4f0541f0ad3/SLA-Log-Report-1-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a><figcaption class="wp-element-caption">SLA отчет</figcaption></figure> <h3 class="wp-block-heading" id="h-agent-availability">Достъпност на служителите</h3> <p>Отчетът за достъпност на служителите ви позволява да следите достъпността на служителите си. Вижте кога всеки един служител е бил онлайн и е отговарял на тикети, съобщения в <a href="https://www.liveagent.bg/funkcii/funktsii-na-chata-na-zhivo/" title="LiveAgent предлага над 15 разширени функции на чата на живо, които ще ви помогнат да общувате с клиентите си и да им осигурите по-добро обслужване." hreflang="bg-BG" onover-preload="1">чата</a> и обаждания и за какъв период от време. За улесняване на споделянето, всички записи за достъпността на служителите ви могат да бъдат експортирани под формата на CSV файл.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/Agent-availability.jpg" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Agent Availability.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/6ae3527f35724a757347b55c211edc8a/Agent-availability.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/f139ccf613cf277c22169277bf2adb8c/Agent-availability-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/5089a1c271979f6553ec7365fad348f5/Agent-availability-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/6ad0907456a93df69fa62a73268812fb/Agent-availability-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/7724a05cdd0b2a4422162e5c9c7b2d5b/Agent-availability-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/d325a54b82de458b97b1cb5c92c66b59/Agent-availability-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/dc2c33de0b577ea2de0db00114a4d0fc/Agent-availability-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/d56205b3d408c65d888448b285409ef4/Agent-availability-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/28dc416dc20cc5d2b3afec7dc7b33b4e/Agent-availability-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/e5003d51cce88faa50dfad9d3778032c/Agent-availability-485x273.jpg.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c7a8f9e93ea82d2ea317527b18437dc6/Agent-availability.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/1342513acd45bd918ceba72d018ef128/Agent-availability-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/085625885be8a1d9dbed18ee44302541/Agent-availability-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/56f3b6f943ad6cc7f3d07590202595a1/Agent-availability-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/3b33d41b36b9c322b2fbe6693e04b234/Agent-availability-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/d06968647aec3d52fcc44cc90279b16e/Agent-availability-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/5b8c6bfdeb6582c460f6a3ab3b875b2a/Agent-availability-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/63e7e4726c3410139bcc63c119cd54fc/Agent-availability-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/2d887aa3d63ac336f2d59f5825d6cf9e/Agent-availability-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/1d33293af8b37068ab1aec1e4984412e/Agent-availability-485x273.jpg 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/6ae3527f35724a757347b55c211edc8a/Agent-availability.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-10651" data-src="https://www.liveagent.bg/wp/urlslab-download/c7a8f9e93ea82d2ea317527b18437dc6/Agent-availability.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a><figcaption class="wp-element-caption">Достъпност на служителите</figcaption></figure> <h3 class="wp-block-heading" id="h-agent-reports">Отчети по служители</h3> <p><a href="https://www.liveagent.bg/funkcii/otchet-na-agent/" urlslab_href_old="https://www.liveagent.bg/momayezat/otchet-na-agent/" title="Подробни отчети за агенти с LiveAgent: работно време, тикети, чатове, обаждания. Безплатен пробен период и API. Опитайте сега!" hreflang="bg-BG" onover-preload="1">Отчетите по служители</a> ви дават пълен поглед над дейността на всички служители, работното време, продажбите, ревютата и други показатели като средно време прекарано в чата или средно време за отговаряне в чата. Сегментирайте отчетите на служителите по дата, отдел, канал и служител, за да получите ясна картина за работата на екипите си.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/02/Screenshot-2020-02-04-at-11.16.08.png" data-lightbox="gallery" title="App - Uploads - 2020 - 02 - Screenshot 2020 02 04 At 11.16.08.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/03aa4c8a34399a25de271c31bdcb45ce/Screenshot-2020-02-04-at-11.16.08-1024x522.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/6eedcf4581da37f0e36a1d7addc60458/Screenshot-2020-02-04-at-11.16.08-300x153.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/21e55a391e24e6cf929dcf1d8b366719/Screenshot-2020-02-04-at-11.16.08-768x392.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/b97ec73ad6b3269c2c7df3ab1a26bf18/Screenshot-2020-02-04-at-11.16.08-98x50.png.webp 98w, https://www.liveagent.bg/wp/urlslab-download/201f54822cfa8bd571ab19c3dd26f65a/Screenshot-2020-02-04-at-11.16.08-49x25.png.webp 49w, https://www.liveagent.bg/wp/urlslab-download/03f5201696a8328f2862e85488824a48/Screenshot-2020-02-04-at-11.16.08-657x335.png.webp 657w, https://www.liveagent.bg/wp/urlslab-download/6de178adb3902e18770e2ecaaa9148b9/Screenshot-2020-02-04-at-11.16.08-700x357.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/78c5991366f9a45452ec39af7be87d49/Screenshot-2020-02-04-at-11.16.08-185x94.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/83bc34b26b96acef2728e7e386ed046f/Screenshot-2020-02-04-at-11.16.08-110x56.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/226e51a3eb794fc8756493a24b2d9363/Screenshot-2020-02-04-at-11.16.08-485x247.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/aef065da298121a9c4b55dd5d905fc58/Screenshot-2020-02-04-at-11.16.08.png.webp 1508w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/6352a60a056b1adfc12a985dd7a9e82f/Screenshot-2020-02-04-at-11.16.08-1024x522.png 1024w, https://www.liveagent.bg/wp/urlslab-download/48b10dc64ca2ac98532a2ab25e3dfb0b/Screenshot-2020-02-04-at-11.16.08-300x153.png 300w, https://www.liveagent.bg/wp/urlslab-download/83e8ad61e7003b752391893b3d10fe5c/Screenshot-2020-02-04-at-11.16.08-768x392.png 768w, https://www.liveagent.bg/wp/urlslab-download/60fcb2a1799bf8e3805970a79642eb10/Screenshot-2020-02-04-at-11.16.08-98x50.png 98w, https://www.liveagent.bg/wp/urlslab-download/bbbac74040534a4e1044633fdfc98386/Screenshot-2020-02-04-at-11.16.08-49x25.png 49w, https://www.liveagent.bg/wp/urlslab-download/87ee81b87397c65bdbf801de4c277989/Screenshot-2020-02-04-at-11.16.08-657x335.png 657w, https://www.liveagent.bg/wp/urlslab-download/0631f214879a86d462038edb9ba43ef0/Screenshot-2020-02-04-at-11.16.08-700x357.png 700w, https://www.liveagent.bg/wp/urlslab-download/a6ddd672832a24b6a1d52a356d131c1d/Screenshot-2020-02-04-at-11.16.08-185x94.png 185w, https://www.liveagent.bg/wp/urlslab-download/4941562428671887f1cd63671b26ee8d/Screenshot-2020-02-04-at-11.16.08-110x56.png 110w, https://www.liveagent.bg/wp/urlslab-download/1d70cf4ce38a59ae3c21bfce23f27883/Screenshot-2020-02-04-at-11.16.08-485x247.png 485w, https://www.liveagent.bg/wp/urlslab-download/cb0e74799679486a3b5ba7f679132254/Screenshot-2020-02-04-at-11.16.08.png 1508w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/03aa4c8a34399a25de271c31bdcb45ce/Screenshot-2020-02-04-at-11.16.08-1024x522.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="522" alt="" class="wp-image-10530" data-src="https://www.liveagent.bg/wp/urlslab-download/6352a60a056b1adfc12a985dd7a9e82f/Screenshot-2020-02-04-at-11.16.08-1024x522.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption class="wp-element-caption">Отчет по служители</figcaption></figure> <h3 class="wp-block-heading" id="h-channel-reports">Отчети по канали</h3> <p>Отчетите по канали ви дават ясна представа кои канали за връзка се използват най-често от клиентите. <a href="https://www.liveagent.bg/funkcii/otchet-po-kanali/" urlslab_href_old="https://www.liveagent.bg/momayezat/otchet-po-kanali/" title="Разберете кои са най-популярните канали за връзка с вашите клиенти с подробните отчети на LiveAgent. Проследявайте имейли, чатове, обаждания и социални мрежи, всичко в едно място. Изпробвайте безплатно за 14 дни и подобрете клиентското си обслужване без ангажименти!" hreflang="bg-BG" onover-preload="1">Отчетите по канали</a> ви дават подробна информация за всички постъпили имейли, обаждания, чатове на живо, подадени форми за контакт, форми за обратна връзка, съобщения в Facebook, туитове.</p> <p>Отчетите по канали, както повечето отчети в LiveAgent, могат да бъдат прегледани под формата на пространствена диаграма, линейна диаграма, графика със стълбчета и кръгова диаграма.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Channel-report.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Channel Report.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/bb384c0517b7c9c9085160fa52c69384/Channel-report-1024x576.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/5c2465cf5c1be5f961118f80fe699548/Channel-report-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/9b5371e10a5756d1c3e5276443584794/Channel-report-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/c920f61db9635890a36e75fdbb5cf0f0/Channel-report-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/7b5c7db377a1303cbff616f0996a86fb/Channel-report-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/ad5680f6123de819e6592f8e336d4c39/Channel-report-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/205d32bf265e34362d72ab841e40e4ff/Channel-report-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/eae8caf610ecc16d9ffae0dca1c00f39/Channel-report-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/732fc4c04454649c977514fc21a1cf0c/Channel-report-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/b98c9e24315578862b0d7cefc2f05aba/Channel-report-485x273.jpg.webp 485w, https://www.liveagent.bg/wp/urlslab-download/2cc6fa34db98c6d4fcc33845df7d2907/Channel-report.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/027a24d5a2984cf3bc0998f460a30617/Channel-report-1024x576.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/99140b2c75d8f68f5d5ea03c1e558837/Channel-report-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/fbbc84a700645db8aac8289d047ee35b/Channel-report-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/d500ef4e683aa654fe8c861acaff14d1/Channel-report-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/87215c53f91f0c8814abb4a5a776c644/Channel-report-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/62eeaa0efdf9d1189d0e7672c3cc0aec/Channel-report-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/576b9ded087043e84ca5b8d2a26db968/Channel-report-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/b5372911a8a6b0bca3d530a87761a8b7/Channel-report-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/d40fbe3a55f22ef08557b949aeae1984/Channel-report-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/46360be4b96750dd71d68571f30246be/Channel-report-485x273.jpg 485w, https://www.liveagent.bg/wp/urlslab-download/b5ac110d1e0ef33da374fac51ac55e32/Channel-report.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/bb384c0517b7c9c9085160fa52c69384/Channel-report-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-4518" data-src="https://www.liveagent.bg/wp/urlslab-download/027a24d5a2984cf3bc0998f460a30617/Channel-report-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption class="wp-element-caption">Отчет по канали</figcaption></figure> <h3 class="wp-block-heading" id="h-department-reports">Отчети по отдели</h3> <p><a href="https://www.liveagent.ae/momayezat/department-report/" title="يوفر لك تقرير القسم نظرة عامة مفصلة على أداء قسم معين. تعرف على رؤى قوية." hreflang="ar" onover-preload="1">Отчетите по отдели</a> ви дават информация за това колко тикети от клиенти е получил и решил всеки един отдел чрез различните канали за връзка. Тези отчети могат да ви дадат представа и за това как се справя всеки един отдел по отношение на получените отзиви и ревюта от клиенти.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Department-Report.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Department Report.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/9da4b0192ec5319dc88b83865f14dbfb/Department-Report-1024x576.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/8d33acfd6db9d232733bd6022b3528e4/Department-Report-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/1474f766ae9096a45c9e91963da27685/Department-Report-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/6188bbf7320f633bb5240d39a38b4c73/Department-Report-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/a11e2be0881b51cc1cb54416bc640aee/Department-Report-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/164b26b6e94ab3b41a4e33d82fcc2f5b/Department-Report-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/5eb363f74337522f02fcf3ba1e3ad607/Department-Report-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/18889f11bdf1e9cf2c580d0393441de5/Department-Report-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/2dd807a0d8d661ab7c929ab4553bd69b/Department-Report-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/f4f20c133313599d97f9462aff7648c2/Department-Report-485x273.jpg.webp 485w, https://www.liveagent.bg/wp/urlslab-download/b6d1d36928384fd7b9b13bf6d02ed3dd/Department-Report-39x22.jpg.webp 39w, https://www.liveagent.bg/wp/urlslab-download/28234cc8f119dbd428b32cae73e400ad/Department-Report-250x141.jpg.webp 250w, https://www.liveagent.bg/wp/urlslab-download/e6fb97b4dd3e62cccd52d473890fa388/Department-Report-1536x864.jpg.webp 1536w, https://www.liveagent.bg/wp/urlslab-download/55c5fce03e96a45c0e19194429946388/Department-Report-680x383.jpg.webp 680w, https://www.liveagent.bg/wp/urlslab-download/ceaedc49283d2c4d2adf76be48f76b70/Department-Report.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/ed53c3661cae27465dc3170cfbc2ece8/Department-Report-1024x576.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/c7ef510bb1409433aebdf250cb49bf57/Department-Report-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/20bdd5884c1a6bd723f840952e43e4d5/Department-Report-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/f89d8c39478f93ee3fdc08cdb75b0f03/Department-Report-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/3a76600133ba07cefb996fd99bcf0341/Department-Report-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/183e8889330aaaa20831319068dc0685/Department-Report-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/56a7ca10a8f3923fca7ab6eca8369a96/Department-Report-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/ac92b4945d980a496b99aa80effa1928/Department-Report-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/5a5f3fdfb7c16df3b3615486d45827dd/Department-Report-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/5df8df1bee591148e4852a961db96df0/Department-Report-485x273.jpg 485w, https://www.liveagent.bg/wp/urlslab-download/97f12394ebabbbac4fc3aba8005298b5/Department-Report-39x22.jpg 39w, https://www.liveagent.bg/wp/urlslab-download/8c55df027984b3b2d8c973446bc0bdac/Department-Report-250x141.jpg 250w, https://www.liveagent.bg/wp/urlslab-download/f87386100c11905c0dfe20642a1023a9/Department-Report-1536x864.jpg 1536w, https://www.liveagent.bg/wp/urlslab-download/a54cecdb574d26332481eb61a683dde4/Department-Report-680x383.jpg 680w, https://www.liveagent.bg/wp/urlslab-download/58e01726136b16860f664fc4c8470b4a/Department-Report.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/9da4b0192ec5319dc88b83865f14dbfb/Department-Report-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-4176" data-src="https://www.liveagent.bg/wp/urlslab-download/ed53c3661cae27465dc3170cfbc2ece8/Department-Report-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a><figcaption class="wp-element-caption">Отчет по отдели</figcaption></figure> <h3 class="wp-block-heading" id="h-time-reports">Отчети по време</h3> <p><a href="https://www.liveagent.dk/funktioner/time-report/" title="Spor, hvor meget tid dine agenter bruger på at håndtere billetter og kunder. Tidsrapport genereres automatisk og er til enhver tid aktiv." hreflang="da-DK" onover-preload="1">Отчетите по време</a> ви дават подробна информация за общия брой часове и минути прекарани в решаването на всеки един тикет. В самия отчет потребителите могат да видят ID на тикета и дори да прегледат самия тикет, служителя, на който е възложен въпросния тикет, заявителя клиент, датата, общото време отделено от служителя за решаване на тикета, отработено време и допълнителните бележки, ако има такива.</p> <p>Отчетът ви дава възможност да използвате филтри и да търсите тикети по определени клиенти или служители.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Time-Report-1.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Time Report 1.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/10df8047ae1ff4ec07eae0b251188429/Time-Report-1-1024x576.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/19307f3e3d05fc2deb65bc1fbfb83047/Time-Report-1-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/b066181c6f90ecf44200a1ffecbfe300/Time-Report-1-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/87ad4396b3f22637314735cfe98c56e5/Time-Report-1-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/1c77fed9e4b647b5bf5c00f3f2f6e7d2/Time-Report-1-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/72a2bfee8b63d4b9f6d1c09cb191346e/Time-Report-1-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/9f77f382f37018a3b295036e3a7828b2/Time-Report-1-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/a163cb2bf365f9ae5da0a22eaef53e98/Time-Report-1-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/171d3e6701d45f9ab36f09b5380b534e/Time-Report-1-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/6814603c32dab017a35e4a68416a9871/Time-Report-1-485x273.jpg.webp 485w, https://www.liveagent.bg/wp/urlslab-download/033ec959f77a90ea78ac35277f53e70b/Time-Report-1-39x22.jpg.webp 39w, https://www.liveagent.bg/wp/urlslab-download/b205bbe8ade21e52fcf01f9f88821e49/Time-Report-1-250x141.jpg.webp 250w, https://www.liveagent.bg/wp/urlslab-download/8a37eaa475bd8b1272832ff267199992/Time-Report-1-1536x864.jpg.webp 1536w, https://www.liveagent.bg/wp/urlslab-download/baf6e2f36cc7d154b411c32c885fcdf0/Time-Report-1-680x383.jpg.webp 680w, https://www.liveagent.bg/wp/urlslab-download/055002e167a4115d1171846b8e611388/Time-Report-1.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/08b875365b6bddd0ee145f73336acb4d/Time-Report-1-1024x576.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/58e5f208abacf6d5576e81311bfeb09d/Time-Report-1-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/4fcc55be24a2105cde6be2de52a567d3/Time-Report-1-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/c6f2f269c25f07b1456e08505eb84929/Time-Report-1-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/39f2f1a65c68c43ae5585ac49cb2be6b/Time-Report-1-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/d5e643a9e61ceea9535110e5b0e00653/Time-Report-1-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/ba35a85d5c237922a840f29075f5d5a9/Time-Report-1-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/06c8c3f8d5eb74667b26b53a0fce986a/Time-Report-1-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/0470cdab7d423ab5045c83cee9b3de2b/Time-Report-1-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/4bf863fd3743ee548cab0522964dec9f/Time-Report-1-485x273.jpg 485w, https://www.liveagent.bg/wp/urlslab-download/23b2479414d46cb631b2ccd5ec9726eb/Time-Report-1-39x22.jpg 39w, https://www.liveagent.bg/wp/urlslab-download/a7486e20c275393f9e959f018cd32a2e/Time-Report-1-250x141.jpg 250w, https://www.liveagent.bg/wp/urlslab-download/1b81a82f520d921b1e6d30b41c309058/Time-Report-1-1536x864.jpg 1536w, https://www.liveagent.bg/wp/urlslab-download/c97dd01861e2fe6eef5a2db0dfcf7dee/Time-Report-1-680x383.jpg 680w, https://www.liveagent.bg/wp/urlslab-download/0b1dd367a710b55d06bb6bbc5fc6a204/Time-Report-1.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/10df8047ae1ff4ec07eae0b251188429/Time-Report-1-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-4701" data-src="https://www.liveagent.bg/wp/urlslab-download/08b875365b6bddd0ee145f73336acb4d/Time-Report-1-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption class="wp-element-caption">Отчети по време</figcaption></figure> <h2 class="wp-block-heading" id="h-additional-features-that-can-help-you-monitor-your-customer-service">Допълнителни функции, които могат да ви помогнат да следите работата на екипа си за обслужване на клиенти</h2> <p>LiveAgent предлага повече от <a href="https://www.liveagent.bg/funkcii/" urlslab_href_old="/features/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1">180 разширени функции за клиентска поддръжка</a>, които могат да ви помогнат да следите качеството на обслужването, получавано от клиентите ви. В следващите редове ще се спрем на част от тези функции.</p> <h3 class="wp-block-heading" id="h-email-notifications">Известия по имейл</h3> <p>Въпреки че LiveAgent ви известява при получаването на нов тикет, някои хора предпочитат да бъдат уведомявани по имейл. Настройте <a href="https://www.liveagent.bg/funkcii/imeil-izvestiya/" urlslab_href_old="https://www.liveagent.bg/momayezat/imeil-izvestiya/" title="Имейл известията могат да изпращат писма до служителите, когато им е възложено запитване или когато клиент отговори на същото. Прочете повече за тази функция." hreflang="bg-BG" onover-preload="1">известията по имейл</a>, за да ви уведомяваме всеки път, когато:</p> <ul class="wp-block-list"> <li>Тикет бъде възложен на служител</li> <li>Клиент отговори на тикет</li> <li>Бъде създаден нов тикет в отдела, в който работите</li> </ul> <h3 class="wp-block-heading" id="h-slack-notifications">Известия в Slack </h3> <p>Получаването на известия по имейл не ви стига? Активирайте и <a href="https://www.liveagent.bg/funkcii/slack/" title="LiveAgent ви улеснява в проследяването на запитванията ви чрез известия в Slack. нтеграцията на LiveAgent със Slack ви позволява да наблюдавате какво се случва." hreflang="bg-BG" onover-preload="1">известията в Slack</a>. Всеки път, когато бъде отворен, отговорен или решен нов тикет, ще получавате известие в Slack. Slack също може да ви уведомява, ако бъдат променени някакви правила за автоматизация в LiveAgent, докато сте били извън таблото си за управление.</p> <figure class="wp-block-image aligncenter size-medium is-resized no-borders"><a href="https://www.liveagent.com/app/uploads/2020/09/Screenshot-2020-09-16-at-10.16.34.png" data-lightbox="gallery" title="App - Uploads - 2020 - 09 - Screenshot 2020 09 16 At 10.16.34.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/3f06f77a88cc302535aa4664c398ca9c/Screenshot-2020-09-16-at-10.16.34-300x285.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/19003fd554edf6d7b3ddbb501ef13e86/Screenshot-2020-09-16-at-10.16.34-768x730.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/49c78fbdf348d140fbd6c766264d26d2/Screenshot-2020-09-16-at-10.16.34-53x50.png.webp 53w, https://www.liveagent.bg/wp/urlslab-download/bfe30330ccb442751136be96efafdb7a/Screenshot-2020-09-16-at-10.16.34-26x25.png.webp 26w, https://www.liveagent.bg/wp/urlslab-download/112af46b6a6e17ff688fcdf8c62c08fd/Screenshot-2020-09-16-at-10.16.34-352x335.png.webp 352w, https://www.liveagent.bg/wp/urlslab-download/a9489c0d71b24dc43e96bf9b46729a15/Screenshot-2020-09-16-at-10.16.34-421x400.png.webp 421w, https://www.liveagent.bg/wp/urlslab-download/999ddcb44b8215b11718d38fa5589062/Screenshot-2020-09-16-at-10.16.34-185x176.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/923e4e946db857462e0afbb4562f5d66/Screenshot-2020-09-16-at-10.16.34-110x105.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/145266c80b9aebb7f6b37d1045b5b248/Screenshot-2020-09-16-at-10.16.34-485x461.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/3fd5047208d9b297ae93c3e84882da86/Screenshot-2020-09-16-at-10.16.34.png.webp 1020w" urlslab-lazy="yes" sizes="(max-width: 300px) 100vw, 300px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/e19bd36fb956a9fcf84ddec58fd6763e/Screenshot-2020-09-16-at-10.16.34-300x285.png 300w, https://www.liveagent.bg/wp/urlslab-download/af54c34ea6d6689479441db1db247609/Screenshot-2020-09-16-at-10.16.34-768x730.png 768w, https://www.liveagent.bg/wp/urlslab-download/bdcf22ee25dc1f796ee6e36119d5c387/Screenshot-2020-09-16-at-10.16.34-53x50.png 53w, https://www.liveagent.bg/wp/urlslab-download/3a95260be997fb99062e3ccc80114c3c/Screenshot-2020-09-16-at-10.16.34-26x25.png 26w, https://www.liveagent.bg/wp/urlslab-download/00450d8cf0806da41aca660dcbafd9f9/Screenshot-2020-09-16-at-10.16.34-352x335.png 352w, https://www.liveagent.bg/wp/urlslab-download/96895085733a098e63c82d6f54d1b5fc/Screenshot-2020-09-16-at-10.16.34-421x400.png 421w, https://www.liveagent.bg/wp/urlslab-download/f27d1b31fa24f54eaf387d1a90d65660/Screenshot-2020-09-16-at-10.16.34-185x176.png 185w, https://www.liveagent.bg/wp/urlslab-download/3aa787745bff7273e4ea9f6c146fd9c2/Screenshot-2020-09-16-at-10.16.34-110x105.png 110w, https://www.liveagent.bg/wp/urlslab-download/119f383f3fa36beafc1080b1f8b2f118/Screenshot-2020-09-16-at-10.16.34-485x461.png 485w, https://www.liveagent.bg/wp/urlslab-download/d0e5f219c8f2aa5c8a516ca2f29f7160/Screenshot-2020-09-16-at-10.16.34.png 1020w" urlslab-lazy="yes" sizes="(max-width: 300px) 100vw, 300px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/3f06f77a88cc302535aa4664c398ca9c/Screenshot-2020-09-16-at-10.16.34-300x285.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="300" height="285" alt="Slack notifications" class="wp-image-72087" style="opacity: 0; transition: opacity .5s;" data-src="https://www.liveagent.bg/wp/urlslab-download/e19bd36fb956a9fcf84ddec58fd6763e/Screenshot-2020-09-16-at-10.16.34-300x285.png" data-urlslabstyle="width:150px;height:143px" urlslab-lazy="yes" urlslab-id="42"></picture></a><figcaption class="wp-element-caption">Известия в Slack за тикети</figcaption></figure> <h3 class="wp-block-heading" id="h-export-tickets">Експортиране на тикети</h3> <p>Както вече споменахме, отчетите на LiveAgent могат да бъдат експортирани под формата на CSV файлове. Освен това LiveAgent ви дава възможност да експортирате отделни тикети. При експортирането на тикета разполагате с информация за статуса на тикета, името на потребителя, имейл, ID на тикета, име и ID на отдела, име и ID на служителя, тагове, тема, преглед на имейла, дата на създаване, идентификационни номера на разговора и още.</p> <h3 class="wp-block-heading" id="h-online-ticket-history">Онлайн история на тикетите</h3> <p>В движение сте, нямате възможност да влезете в системата на LiveAgent, а трябва да проверите статуса на определен тикет? Помолете служителите си да ви изпратят URL с онлайн история на тикета. Без да е необходимо да влизате в системата, можете да прочетете онлайн историята на тикета като просто кликнете върху изпратения линк.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Online-history-of-the-tickets-enrolled-1.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Online History Of The Tickets Enrolled 1.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/56c360899f23589df17539a84e93bede/Online-history-of-the-tickets-enrolled-1-1024x576.jpg.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/169250b3c4dfc8f8669595a1efe1da1d/Online-history-of-the-tickets-enrolled-1-300x169.jpg.webp 300w, https://www.liveagent.bg/wp/urlslab-download/742137f40064e9dcbf7010348bcc98de/Online-history-of-the-tickets-enrolled-1-768x432.jpg.webp 768w, https://www.liveagent.bg/wp/urlslab-download/c8ddce297f72263b1562d661b2da1505/Online-history-of-the-tickets-enrolled-1-89x50.jpg.webp 89w, https://www.liveagent.bg/wp/urlslab-download/7f77510755b6c800586dbb6110f863e4/Online-history-of-the-tickets-enrolled-1-44x25.jpg.webp 44w, https://www.liveagent.bg/wp/urlslab-download/c27d16523e8a4a21c6c78ed3c7aff083/Online-history-of-the-tickets-enrolled-1-596x335.jpg.webp 596w, https://www.liveagent.bg/wp/urlslab-download/445400ff12882648aba6df703c86ddf7/Online-history-of-the-tickets-enrolled-1-700x394.jpg.webp 700w, https://www.liveagent.bg/wp/urlslab-download/f7e488d7b60e973d7ea3ae9a4f2607a9/Online-history-of-the-tickets-enrolled-1-185x104.jpg.webp 185w, https://www.liveagent.bg/wp/urlslab-download/3712b3f16500e524db835d8d4f70b034/Online-history-of-the-tickets-enrolled-1-110x62.jpg.webp 110w, https://www.liveagent.bg/wp/urlslab-download/6a9cf651f4f7ae06df01ba2d8e3720b1/Online-history-of-the-tickets-enrolled-1-485x273.jpg.webp 485w, https://www.liveagent.bg/wp/urlslab-download/0650de964b992c3e52a4a6ad0f797ff5/Online-history-of-the-tickets-enrolled-1.jpg.webp 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/09623f1e4ec4c6bb496e2a5105795195/Online-history-of-the-tickets-enrolled-1-1024x576.jpg 1024w, https://www.liveagent.bg/wp/urlslab-download/06f2530345c855a50ba7c0a82ea1be6c/Online-history-of-the-tickets-enrolled-1-300x169.jpg 300w, https://www.liveagent.bg/wp/urlslab-download/01284993b437dbcf963b9d7e8b87e59a/Online-history-of-the-tickets-enrolled-1-768x432.jpg 768w, https://www.liveagent.bg/wp/urlslab-download/08ec8899d6473f6bee70991f05236087/Online-history-of-the-tickets-enrolled-1-89x50.jpg 89w, https://www.liveagent.bg/wp/urlslab-download/2cf3e5f623221c3b09496665cf412d72/Online-history-of-the-tickets-enrolled-1-44x25.jpg 44w, https://www.liveagent.bg/wp/urlslab-download/16b2f3c281b4bea26b66a8b6f15ceadd/Online-history-of-the-tickets-enrolled-1-596x335.jpg 596w, https://www.liveagent.bg/wp/urlslab-download/63726d05f9bcfb01bf8d7a8710db224d/Online-history-of-the-tickets-enrolled-1-700x394.jpg 700w, https://www.liveagent.bg/wp/urlslab-download/a4a682bf3b0bffc55b02aaef392ca064/Online-history-of-the-tickets-enrolled-1-185x104.jpg 185w, https://www.liveagent.bg/wp/urlslab-download/b43af4cbb62294c83873c60b302817e6/Online-history-of-the-tickets-enrolled-1-110x62.jpg 110w, https://www.liveagent.bg/wp/urlslab-download/279858f4a3238f1276adeb56d844acb2/Online-history-of-the-tickets-enrolled-1-485x273.jpg 485w, https://www.liveagent.bg/wp/urlslab-download/fab1f2f5539e42818fc1cafc42dde911/Online-history-of-the-tickets-enrolled-1.jpg 1920w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/56c360899f23589df17539a84e93bede/Online-history-of-the-tickets-enrolled-1-1024x576.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="576" alt="" class="wp-image-4402" data-src="https://www.liveagent.bg/wp/urlslab-download/09623f1e4ec4c6bb496e2a5105795195/Online-history-of-the-tickets-enrolled-1-1024x576.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a><figcaption class="wp-element-caption">Изпратете пълната история на тикета чрез споделянето на линк</figcaption></figure> <p>URL адресът за онлайн история на тикета е любима функция на служителите от екипите за обслужване на клиенти. Това е перфектният инструмент за следене на важни тикети от VIP клиенти докато сте на ваканция на екзотично място. </p> <h3 class="wp-block-heading" id="h-unlimited-call-recordings">Неограничени записи на разговори</h3> <p>LiveAgent осигурява място за съхранение на <a href="https://www.liveagent.bg/funkcii/neogranicheni-zapisi-na-razgovori/" urlslab_href_old="https://www.liveagent.bg/momayezat/neogranicheni-zapisi-na-razgovori/" title="Открийте как LiveAgent предлага неограничени записи на обаждания, които подобряват обслужването на клиентите и обучението на персонала. Включени в базовия план без допълнителни разходи, тези записи са идеални за юридически или тренировъчни цели. Започнете безплатен 14-дневен тестов период и вижте как работи автоматичното разпределение на повикванията. Без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1">неограничен брой записи на разговори</a>. Ако трябва да следите качеството на отговорите на служителите си, можете да направите това изслушвайки запис на всеки разговор.</p> <h3 class="wp-block-heading" id="h-chats-overview">Преглед на чата</h3> <p>Искате да проверите как се справят с обработването на тикетите служителите ви в реално време? Използвайте функцията преглед на чата, за да наблюдавате работата на служителите си в чата на живо.</p> <figure class="wp-block-image aligncenter size-large no-borders"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/acf067554536c33c25a3783e9553a1ad/Mockup-Website-monitoring-chat-overview.png.webp 952w, https://www.liveagent.bg/wp/urlslab-download/a363fb42d2186b69fe0aa1daad930635/Mockup-Website-monitoring-chat-overview-300x181.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/57c43a6d1329742502f935041cb17c15/Mockup-Website-monitoring-chat-overview-768x462.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/35848020fbc016e82b98f79a2aa8bf5d/Mockup-Website-monitoring-chat-overview-83x50.png.webp 83w, https://www.liveagent.bg/wp/urlslab-download/fff775164b0a001d2338bc9d369c5b3a/Mockup-Website-monitoring-chat-overview-42x25.png.webp 42w, https://www.liveagent.bg/wp/urlslab-download/e0c3fac8eeacca744b2b661f4c563d41/Mockup-Website-monitoring-chat-overview-557x335.png.webp 557w, https://www.liveagent.bg/wp/urlslab-download/038d2c3cd2dd4e8b7b1e8cb78cbcd6ed/Mockup-Website-monitoring-chat-overview-665x400.png.webp 665w, https://www.liveagent.bg/wp/urlslab-download/3bf963a2a52f07731f22e65b8cef18f6/Mockup-Website-monitoring-chat-overview-185x111.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/eafe5521f60c141beff85761e6ce6f71/Mockup-Website-monitoring-chat-overview-110x66.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/83cb156fe0d3695fcd538e6bee267fee/Mockup-Website-monitoring-chat-overview-485x292.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/52c3db9a8a12d234c577aaf2a93ddb5b/Mockup-Website-monitoring-chat-overview-37x22.png.webp 37w, https://www.liveagent.bg/wp/urlslab-download/f6b8c08279038466d9fec2d37f639696/Mockup-Website-monitoring-chat-overview-680x410.png.webp 680w, https://www.liveagent.bg/wp/urlslab-download/83eb449fc67ef6b3a6d1651409f12382/Mockup-Website-monitoring-chat-overview-250x150.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 952px) 100vw, 952px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/ec45d36d5941d9678cafc8ef44fc3659/Mockup-Website-monitoring-chat-overview.png 952w, https://www.liveagent.bg/wp/urlslab-download/7017f7f8753e3cfd2ed3a1fc710dceaf/Mockup-Website-monitoring-chat-overview-300x181.png 300w, https://www.liveagent.bg/wp/urlslab-download/0e31ed4fbe362f797050d191829e786e/Mockup-Website-monitoring-chat-overview-768x462.png 768w, https://www.liveagent.bg/wp/urlslab-download/ac520dc02f8f4ee77d7722cb89bb4f97/Mockup-Website-monitoring-chat-overview-83x50.png 83w, https://www.liveagent.bg/wp/urlslab-download/ea36454faa5aba3877fe05441439ea30/Mockup-Website-monitoring-chat-overview-42x25.png 42w, https://www.liveagent.bg/wp/urlslab-download/b09828d2826fe15328965ff4d7b314a0/Mockup-Website-monitoring-chat-overview-557x335.png 557w, https://www.liveagent.bg/wp/urlslab-download/e9c9feaad2b5a092bcd624460f8da4ca/Mockup-Website-monitoring-chat-overview-665x400.png 665w, https://www.liveagent.bg/wp/urlslab-download/626c75a948810a2c36157db77cd9c264/Mockup-Website-monitoring-chat-overview-185x111.png 185w, https://www.liveagent.bg/wp/urlslab-download/f226f94bd7871c30e4dd78e4348ebb73/Mockup-Website-monitoring-chat-overview-110x66.png 110w, https://www.liveagent.bg/wp/urlslab-download/2f3146c0b0d7c2e367c394bd69db1140/Mockup-Website-monitoring-chat-overview-485x292.png 485w, https://www.liveagent.bg/wp/urlslab-download/c3864851a4ab83170fe2e04a2be26399/Mockup-Website-monitoring-chat-overview-37x22.png 37w, https://www.liveagent.bg/wp/urlslab-download/2973718c1f95bbd57fe5d112f2c0320e/Mockup-Website-monitoring-chat-overview-680x410.png 680w, https://www.liveagent.bg/wp/urlslab-download/5ae927cd9108ae55028f05b0cf374699/Mockup-Website-monitoring-chat-overview-250x150.png 250w" urlslab-lazy="yes" sizes="(max-width: 952px) 100vw, 952px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/acf067554536c33c25a3783e9553a1ad/Mockup-Website-monitoring-chat-overview.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="952" height="573" alt="Website monitoring-chat overview" class="wp-image-201481" data-src="https://www.liveagent.bg/wp/urlslab-download/ec45d36d5941d9678cafc8ef44fc3659/Mockup-Website-monitoring-chat-overview.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></figure> <h3 class="wp-block-heading" id="h-twitter">Twitter</h3> <p>LiveAgent може да увеличи ефективността си като инструмент за мониторинг на социалните медии. <a href="https://www.liveagent.bg/integracii/twitter/" title="Tweet-вайте, коментирайте и се грижете за клиентите си чрез LiveAgent с интеграцията с Twitter (X). Тя безпроблемно добавя цялата ви комуникация в таблото за управление." hreflang="bg-BG" onover-preload="1">Интеграцията ни с Twitter</a> ви позволява да следите и наблюдавате определени ключови думи. Например, ако изберете да следите думата LiveAgent, всеки път, когато бъде използвана в туит (независимо дали става въпрос за споменаване/тагване с @ или #), туитът ще бъде автоматично превръщан в тикет и пренасочван към таблото ви за управление.</p> <p>Това ви дава възможност да следите индиректно какво говорят клиентите ви за компанията ви. А това от своя страна ще ви помогне да подобрите продуктите или услугите си. </p> <h3 class="wp-block-heading" id="h-benchmarks-and-leaderboards">Сравнителни показатели и списъци на лидерите</h3> <p>Функцията сравнителните показатели и списъци с лидерите ви дава представа за това как се справят служителите ви, сравнявайки работата им. Тази функция ви дава възможност да проследите колко дълго са били служителите ви онлайн, на колко съобщения са отговорили, кой служител е получил най-много позитивни отзиви за деня.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Leaderboard-for-worktime.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Leaderboard For Worktime.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/064212111c15a0d90855aa08ecb30a81/Mockup-Leaderboard-for-worktime-1024x695.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/8d70e624f3808f8e5c85b31dc85625e2/Mockup-Leaderboard-for-worktime-300x204.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/2547852b612294dffa99850b2443b82d/Mockup-Leaderboard-for-worktime-768x521.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/7d1386d516ff4281fbe8778205cb1bab/Mockup-Leaderboard-for-worktime-74x50.png.webp 74w, https://www.liveagent.bg/wp/urlslab-download/d8f4476c1fd4f51acabaddb105ed5f05/Mockup-Leaderboard-for-worktime-37x25.png.webp 37w, https://www.liveagent.bg/wp/urlslab-download/cd5351040c15033ec36ad6e3bed64114/Mockup-Leaderboard-for-worktime-494x335.png.webp 494w, https://www.liveagent.bg/wp/urlslab-download/a7753138a0bcadda74fe129c404310af/Mockup-Leaderboard-for-worktime-589x400.png.webp 589w, https://www.liveagent.bg/wp/urlslab-download/74932d59da41e4ac4d940da2d436e23a/Mockup-Leaderboard-for-worktime-185x126.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/b2a27beb551a9240ab0ce6d3589fc181/Mockup-Leaderboard-for-worktime-110x75.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/3ffd9d981f379486468d496f9e8b0186/Mockup-Leaderboard-for-worktime-485x329.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/bcec03a9e63b2eea8d653a63529576b0/Mockup-Leaderboard-for-worktime-32x22.png.webp 32w, https://www.liveagent.bg/wp/urlslab-download/05ab9066e7fc3b5245577ec24a928271/Mockup-Leaderboard-for-worktime-250x170.png.webp 250w, https://www.liveagent.bg/wp/urlslab-download/0efda5e48f4ee4e8f2a21eafeab2d4e9/Mockup-Leaderboard-for-worktime.png.webp 1027w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/5fa95b9084cdf851c9835b72d696b153/Mockup-Leaderboard-for-worktime-1024x695.png 1024w, https://www.liveagent.bg/wp/urlslab-download/baed228f7e4ca64d87a0d137f3b1d66d/Mockup-Leaderboard-for-worktime-300x204.png 300w, https://www.liveagent.bg/wp/urlslab-download/1ed3430659ba9c0aaea30feb802e2b04/Mockup-Leaderboard-for-worktime-768x521.png 768w, https://www.liveagent.bg/wp/urlslab-download/947d6f4f5a1c31fac673d5c56b184af6/Mockup-Leaderboard-for-worktime-74x50.png 74w, https://www.liveagent.bg/wp/urlslab-download/044b45435eed044874b26bb82e9e05ab/Mockup-Leaderboard-for-worktime-37x25.png 37w, https://www.liveagent.bg/wp/urlslab-download/5ebc66f5c0c0aae0cac065d1d90b3926/Mockup-Leaderboard-for-worktime-494x335.png 494w, https://www.liveagent.bg/wp/urlslab-download/1acbaf633cc4806e273b119434808e37/Mockup-Leaderboard-for-worktime-589x400.png 589w, https://www.liveagent.bg/wp/urlslab-download/5fc8b5c35fd82ee47ae1e7d388e7a4de/Mockup-Leaderboard-for-worktime-185x126.png 185w, https://www.liveagent.bg/wp/urlslab-download/0e1dac884feaf8e7b36a137ec5b9e95d/Mockup-Leaderboard-for-worktime-110x75.png 110w, https://www.liveagent.bg/wp/urlslab-download/ea4abb94cd2e942e885c6f2c61be27e4/Mockup-Leaderboard-for-worktime-485x329.png 485w, https://www.liveagent.bg/wp/urlslab-download/2bb25b82924bb30d11cec8307726c021/Mockup-Leaderboard-for-worktime-32x22.png 32w, https://www.liveagent.bg/wp/urlslab-download/77a456ad2518234e97a63f3dc97e003a/Mockup-Leaderboard-for-worktime-250x170.png 250w, https://www.liveagent.bg/wp/urlslab-download/4dde6c50b773353d8db3126531a8ea8b/Mockup-Leaderboard-for-worktime.png 1027w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/064212111c15a0d90855aa08ecb30a81/Mockup-Leaderboard-for-worktime-1024x695.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="695" alt="Leaderboard for worktime" class="wp-image-201300" data-src="https://www.liveagent.bg/wp/urlslab-download/5fa95b9084cdf851c9835b72d696b153/Mockup-Leaderboard-for-worktime-1024x695.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a><figcaption class="wp-element-caption">Табло лидерите по работно време – LiveAgent</figcaption></figure> <p>Информацията може да бъде показана за:</p> <ul class="wp-block-list"> <li>днес</li> <li>вчера</li> <li>тази седмица (пн-нд)</li> <li>миналата седмица (пн-нд)</li> <li>за последните 7 дни</li> <li>за последните 30 дни</li> <li>за последните 90 дни</li> <li>този месец</li> <li>миналия месец</li> <li>тази година</li> <li>миналата година</li> <li>по всяко време</li> </ul> <h3 class="wp-block-heading" id="h-feedback-amp-suggestions">Отзиви и препоръки</h3> <p>Функцията <a href="https://www.liveagent.bg/funkcii/otzivi-i-predlozheniya/" urlslab_href_old="https://www.liveagent.bg/momayezat/otzivi-i-predlozheniya/" title="Позволете на клиентите си да гласуват за най-важните според тях функции. Обсъждайте всяка идея с тях във форума за отзиви. Научете повече по темата от тази статия." hreflang="bg-BG" onover-preload="1">отзиви и предложения</a> ви позволява да събирате нови идеи и отзиви за развитието на компанията си в бъдеще. Позволете на клиентите си да обсъдят идеите си във вашия форум и разберете кое е най-важно за тях.</p> <h3 class="wp-block-heading" id="h-third-party-integrations">Интеграции с външни приложения (Nicereply)</h3> <p>LiveAgent предлага възможност за интеграция с над <a href="https://www.liveagent.bg/integracii/" urlslab_href_old="/integrations/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1">40 външни приложения</a>, включително софтуер за управление на удовлетвореността на клиентите. Чудесен пример за това е софтуерът Nicereply, който ви позволява да събирате мнение на клиенти чрез NPS, CES и CSAT проучвания.</p> <p>Интегрирайте ги с чата на живо на LiveAgent и поставете връзки за проучване в имейла си, за да сте сигурни, че клиентите ви винаги оценяват отговорите на служителите ви.</p> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-reviewing-customer-service-reports-and-analytics">Какви са ползите от отчетите и анализите на работата на екипа за обслужване на клиенти?</h2> <h3 class="wp-block-heading" id="h-improve-service-nbsp">Подобряване на обслужването</h3> <figure class="wp-block-image alignleft size-large is-resized"><img decoding="async" width="250" height="250" alt="Loyalty" class="wp-image-35234" style="opacity: 0; transition: opacity .5s;" data-src="https://www.liveagent.bg/wp/urlslab-download/e7a8ca1e60fbf636454e0be11bef21f9/loyalty.svg" data-urlslabstyle="width:55px;height:55px" urlslab-lazy="yes" urlslab-id="46"></figure> <p>Основната полза от преглеждането на отчетите и анализите за работата на екипа за обслужване на клиенти на седмична или месечна база е, че виждате с какво се справяте добре и какво може да бъде подобрено. Например можете да забележите, че получавате повече съобщения в чата на живо отколкото телефонни обаждания и за това трябва да преразпределите ресурсите си (служителите) по-добре, за да се справите в обема от постъпващи тикети по всеки един канал за връзка.</p> <p>Освен това прегледът на тези отчети може да ви даде представа за това кои служители имат нужда от допълнително обучение. Ако забележите, че някои служители продължават да получават отрицателни отзиви от клиентите, докато други се развиват все по-добре, това може да бъде показател, че не получават достатъчно обучение или че не прилагат най-добрите практики, докато обслужват клиентите.</p> <h3 class="wp-block-heading" id="h-improve-customer-satisfaction">Подобряване на удовлетвореността на клиентите</h3> <figure class="wp-block-image alignleft size-large is-resized"><img decoding="async" width="250" height="250" alt="" class="wp-image-38922" style="opacity: 0; transition: opacity .5s;" data-src="https://www.liveagent.bg/wp/urlslab-download/f1162f152666c26d23d580a8c18f2bda/Satisfaction-prediction-scores.svg" data-urlslabstyle="width:55px;height:55px" urlslab-lazy="yes" urlslab-id="47"></figure> <p>Прегледът на отчетите за работата на екипа за обслужване на клиенти може да ви даде представа за разминаването между очакваното и реалното обслужване, което осигурявате на клиентите си. След като откриете тези разминавания и подобрите проблемите, клиентите ви със сигурност ще забележат усилията ви. Тъй като обслужването ще се подобри, ще се подобри и удовлетвореността на клиентите, а с това ще се радвате на редица ползи.</p> <p>Доволните клиенти пазаруват по-често, харчат повече пари и са по-склонни да препоръчат компанията ви на други — онлайн или при директен контакт.</p> <h3 class="wp-block-heading" id="h-more-sales-nbsp">Повече продажби</h3> <figure class="wp-block-image alignleft size-large is-resized"><img decoding="async" width="250" height="250" alt="Reports" class="wp-image-36938" style="opacity: 0; transition: opacity .5s;" data-src="https://www.liveagent.bg/wp/urlslab-download/d73c44d51f08ddaf16fc64bca6e4c558/Reports.svg" data-urlslabstyle="width:55px;height:55px" urlslab-lazy="yes" urlslab-id="48"></figure> <p>Колкото по-добро обслужване предлагате, толкова по-доволни ще бъдат настоящите ви клиенти. Колкото по-доволни са те, толкова са по-склонни да препоръчат компанията ви на другите, което означава повече клиенти и повече покупки. Както виждате, цикълът е безкраен. Именно затова трябва да давате всичко от себе си, за да подобрявате постоянно обслужването си, което можете да правите като преглеждате статистиката за използването директно в таблото си за управление на LiveAgent .</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.bg/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Knowledge is power, and when it comes to customer service, a necessity.</p> <p class="BlockDiscover__text">Get a detailed overview of everything happening inside your help desk, and improve your service today. Try your free 30-day trial, no credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/testov-period/" class="Button Button--knockout" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Free Trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Искате ли да научите повече за LiveAgent? Поискайте безплатна демонстрация, за да научите повече за LiveAgent и как може да ви помогне да успеете." hreflang="bg-BG" onover-preload="1"> <span>Насрочете демонстрация</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.bg/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Свързани статии</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/otcheti/" title="Отчетите, наричани и анализи, ви дават общ поглед над случващото се в профила ви. LiveAgent предлага подробни отчети." hreflang="bg-BG" onover-preload="1"><img alt="Отчетите, наричани и анализи, ви дават общ поглед над случващото се в профила ви. LiveAgent предлага подробни отчети." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/a98cadd6883930be/1728929208_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/otcheti/" title="Отчетите, наричани и анализи, ви дават общ поглед над случващото се в профила ви. LiveAgent предлага подробни отчети." hreflang="bg-BG" onover-preload="1">Отчети</a></p><p class="urlslab-rel-res-item-summary">Отчетите, наричани и анализи, ви дават общ поглед над случващото се в профила ви. LiveAgent предлага подробни отчети.</p><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/otcheti/" title="Отчетите, наричани и анализи, ви дават общ поглед над случващото се в профила ви. LiveAgent предлага подробни отчети." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/funkcii/sla-otchet-za-savmestimost/" title="LiveAgent предлага отчет за изпълнение и липсващи SLA (Споразумения за ниво на обслужване) от определен времеви обхват и отдел. Използвайте доклади в съвместимост за да проследите представянето на клиентите." hreflang="bg-BG" onover-preload="1"><img alt="LiveAgent предлага отчет за изпълнение и липсващи SLA (Споразумения за ниво на обслужване) от определен времеви обхват и отдел. Използвайте доклади в съвместимост за да проследите представянето на клиентите." data-src="https://www.liveagent.bg/wp/urlslab-download/0df0b81bd5c2e9d0a00ca055b48ceb5f/1729107767_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/funkcii/sla-otchet-za-savmestimost/" title="LiveAgent предлага отчет за изпълнение и липсващи SLA (Споразумения за ниво на обслужване) от определен времеви обхват и отдел. Използвайте доклади в съвместимост за да проследите представянето на клиентите." hreflang="bg-BG" onover-preload="1">SLA отчет за съвместимост</a></p><p class="urlslab-rel-res-item-summary">Открийте как SLA отчетите за съвместимост на LiveAgent помагат за постигане на целите за отговор на тикети и подобряване на клиентската поддръжка. Настройте SLA нива, комбинирайте правила и проследявайте статусите на тикетите, с възможност за демонстрации и поддръжка на VoIP системи. Опитайте безплатно!</p><a href="https://www.liveagent.bg/funkcii/sla-otchet-za-savmestimost/" title="LiveAgent предлага отчет за изпълнение и липсващи SLA (Споразумения за ниво на обслужване) от определен времеви обхват и отдел. Използвайте доклади в съвместимост за да проследите представянето на клиентите." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/funkcii/otchet-po-kanali/" title="Вземете отчета по канали и разберете, кой е най- известният начин за клиентите да се свържат с Вас. LiveAgent Ви предоставя подробни прозрения за всеки канал." hreflang="bg-BG" onover-preload="1"><img alt="Вземете отчета по канали и разберете, кой е най- известният начин за клиентите да се свържат с Вас. LiveAgent Ви предоставя подробни прозрения за всеки канал." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/8cc9b3e17959b388/1729107766_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/funkcii/otchet-po-kanali/" title="Вземете отчета по канали и разберете, кой е най- известният начин за клиентите да се свържат с Вас. LiveAgent Ви предоставя подробни прозрения за всеки канал." hreflang="bg-BG" onover-preload="1">Отчет по канали</a></p><p class="urlslab-rel-res-item-summary">Разберете кои са най-популярните канали за връзка с вашите клиенти с подробните отчети на LiveAgent. Проследявайте имейли, чатове, обаждания и социални мрежи, всичко в едно място. Изпробвайте безплатно за 14 дни и подобрете клиентското си обслужване без ангажименти!</p><a href="https://www.liveagent.bg/funkcii/otchet-po-kanali/" title="Вземете отчета по канали и разберете, кой е най- известният начин за клиентите да се свържат с Вас. LiveAgent Ви предоставя подробни прозрения за всеки канал." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/funkcii/otsenyavane-na-sluzhitelite/" title="Идентифицирайте негативните тенденции във Вашето обслужване, благодарение на функцията на LiveAgent за оценяване на служителите. Дайте възможност на Вашите клиенти да оценят обслужването." hreflang="bg-BG" onover-preload="1"><img alt="Идентифицирайте негативните тенденции във Вашето обслужване, благодарение на функцията на LiveAgent за оценяване на служителите. Дайте възможност на Вашите клиенти да оценят обслужването." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/12cbf5d74c23de77/1729093880_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/funkcii/otsenyavane-na-sluzhitelite/" title="Идентифицирайте негативните тенденции във Вашето обслужване, благодарение на функцията на LiveAgent за оценяване на служителите. Дайте възможност на Вашите клиенти да оценят обслужването." hreflang="bg-BG" onover-preload="1">Оценяване на служителите</a></p><p class="urlslab-rel-res-item-summary">Открийте как LiveAgent може да подобри обслужването на клиентите ви чрез функцията за оценяване на служителите. Идентифицирайте и коригирайте негативни тенденции, като се възползвате от подробни отчети и обратна връзка в реално време. Започнете безплатен 14-дневен пробен период и подобрете удовлетвореността на клиентите си днес!</p><a href="https://www.liveagent.bg/funkcii/otsenyavane-na-sluzhitelite/" title="Идентифицирайте негативните тенденции във Вашето обслужване, благодарение на функцията на LiveAgent за оценяване на служителите. Дайте възможност на Вашите клиенти да оценят обслужването." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Искате ли да научите повече за LiveAgent? 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Запишете се за безплатен 14-дневен пробен период и усетете разликата!" hreflang="bg-BG" onover-preload="1">За нас</a></li> <li id="menu-item-399331"><a href="https://www.liveagent.bg/nagradi-i-sertifikati/" title="Отличното клиентско обслужване започва с по-добър help desk софтуер. Цените започват от $15/месец. Започнете с 14-дневен тест период. Базиран на облак или на място." hreflang="bg-BG" onover-preload="1">Награди и сертификати</a></li> <li id="menu-item-743104"><a href="https://www.liveagent.bg/istorii-na-uspeha/" title="Различни компании и услуги са представени в този текст, като включват хостинг услуги, блог платформа, електронен магазин и енергийна компания. Сред тях са Habrahabr, Finančná Správa, E-ville и EON." hreflang="bg-BG" onover-preload="1">Отзиви от клиенти</a></li> <li id="menu-item-399341"><a href="/integracii/#voip-partnyori" title="LiveAgent provides a large number of integrations in the form of plugins. 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Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Импресум</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-13 widget_nav_menu"><div class="Footer__top__column__title h5">Научете повече</div><div class="menu-footer-top-learn-bulgarian-container"><ul id="menu-footer-top-learn-bulgarian" class="menu"><li id="menu-item-399369"><a href="https://www.liveagent.bg/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="bg-BG" onover-preload="1">Блог</a></li> <li id="menu-item-743105"><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1">Терминологичен речник</a></li> <li id="menu-item-743106"><a href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1">Академия</a></li> <li id="menu-item-743107"><a href="https://www.liveagent.bg/shabloni/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="bg-BG" onover-preload="1">Шаблони</a></li> <li id="menu-item-399376"><a href="https://www.liveagent.bg/test-za-skorost-na-vavezhdane/" title="Изпробвайте уменията си за въвеждане с безплатния тест на LiveAgent. Научете скоростта си на писане за броени минути и се упражнявайте безплатно, за да я подобрите." hreflang="bg-BG" onover-preload="1">Тест за скорост на писане</a></li> <li id="menu-item-743108"><a href="https://www.liveagent.bg/kalkulator-na-ceni/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Калкулатор на цени</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-155 widget_nav_menu"><div class="Footer__top__column__title h5">Популярни</div><div class="menu-footer-top-popular-bulgarian-container"><ul id="menu-footer-top-popular-bulgarian" class="menu"><li id="menu-item-949716"><a href="https://www.liveagent.bg/softuer-za-baza-znaniya/" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG" onover-preload="1">Софтуер за база знания</a></li> <li id="menu-item-743146"><a href="https://www.liveagent.bg/software-za-klientsko-obslujvane/" title="Софтуерът за клиентско обслужване комбинира многофункционална входяща кутия, лайв чат, телефонна централа и клиентски портал. Изберете правилният за вашите нужди." hreflang="bg-BG" onover-preload="1">Софтуер за клиентско обслужване</a></li> <li id="menu-item-743147"><a href="https://www.liveagent.bg/blog/nai-dobri-voip-sistemi-i-integracii/" title="Харчете по-малко за телефонния си план с VoIP телефонни системи и интеграции и изберете най-добрата за вас от нашия списък." hreflang="bg-BG" onover-preload="1">VoIP телефонни системи</a></li> <li id="menu-item-743179"><a href="https://www.liveagent.bg/software-za-samoobsluzhvane/" title='Открийте софтуера за самообслужване на LiveAgent - достъпно решение без скрити такси, което позволява на клиентите да решават проблемите си самостоятелно. Подобрете ефективността и удовлетвореността, като намалите административните разходи и времето за реакция. Разгледайте нашия клиентски портал "Всичко в едно" и се насладете на денонощна поддръжка.' hreflang="bg-BG" onover-preload="1">Софтуер за самообслужване</a></li> <li id="menu-item-743211"><a href="https://www.liveagent.bg/softuer-za-vhodyasht-kol-tsentar/" title="Проучване показва, че 39% от потребителите предпочитат да бъдат обслужени по телефон, вместо по друг канал за връзка. С LiveAgent можете да настроите виртуален кол център директно в Help Desk продукта си. Лесно управлявайте входящите повиквания от клиентите си, подобрете работата на екипа си за обслужване и генерирайте по-големи продажби от входящите обаждания." hreflang="bg-BG" onover-preload="1">Софтуер за входяща телефонна централа</a></li> <li id="menu-item-743212"><a href="https://www.liveagent.bg/sistema-za-upravlenie-na-oplakvaniya/" title="LiveAgent е система за управление на запитванията с пълна функционалност. Тя предоставя help desk приложение с всичко в едно, което обединява всичките ви канали за комуникация." hreflang="bg-BG" onover-preload="1">Система за управление на оплаквания</a></li> <li id="menu-item-743214"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Софтуер за клиентски портал</a></li> <li id="menu-item-743215"><a href="https://www.liveagent.bg/statup/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Хелп деск софтуер за стартъпи</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Sales contacts</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="Телефонен номер на LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="Телефонен номер на LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.bg/funkcii/otcheti-na-ekipa-za-obsluzhvane-na-klienti/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgent's WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="Демонстрация на LiveAgent" hreflang="bg-BG" onover-preload="1">Насрочете демо</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Социални медии</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgent в Instagram"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgent в Facebook"> <svg> <use xlink:href=" https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgent в Twitter"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgent в LinkedIn"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgent в YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgent's WhatsApp"> <svg> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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Ако останете, приемаме, че сте съгласни да използваме бисквитки, както е описано в <a href="/politika-za-lichnite-danni/">политиката за поверителност и бисквитки</a>.</p> <div class="Medovnicky__buttons"> <a href="#" class="Medovnicky__button Medovnicky__button--no Medovnicky__button--more Button Button--outline"> <span>Откажи</span> </a> <a href="#" class="Medovnicky__button Medovnicky__button--yes Button Button--full"> <span>Приемам</span> </a> </div> </div> </div> <div id="exitPopup" class="Exit-popup hidden"> <div class="Exit-popup__container"> <span id="exitPopupClose" class="Exit-popup__close">×</span> <div class="Exit-popup__content urlslab-skip-all"> <h2 class="Exit-popup__title ">Искате да подобрите клиентското си обслужване?</h2> <p class="Exit-popup__text">Отговаряйте на повече запитвания с нашия хелп деск софтуер всичко-в-едно. Опитайте LiveAgent безплатно за 30 дни. 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We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. <strong>Learn how to achieve your business goals with LiveAgent </strong> or feel free to explore the best help desk software by yourself with no fee or credit card requirement. </p> <span class="Exit-popup__chat__author">Andrej Saxon | LiveAgent support team</span> </div> </div> <picture><img alt="" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/exit-popup-img.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"></picture> </div> </div> </div> <div id="demobar" class="DemoBar hidden"> <div class="DemoBar__wrapper wrapper"> <span class="DemoBar__close" id="demobar-close"> <img alt="Close" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/icon-close-circular.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </span> <div class="DemoBar__image"> <picture><img alt="Насрочете демонстрация" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/schedule_demo_panel.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"></picture> </div> <div class="DemoBar__text"> <strong class="DemoBar__title h2"> Schedule a one-on-one call </strong> <ul class="checklist"> <li> How to achieve your business goals with LiveAgent </li> <li> Tour of the LiveAgent so you can get an idea of how it works </li> <li> Answers to any questions you may have about LiveAgent </li> </ul> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="DemoBar__button Button Button--dark" title="Искате ли да научите повече за LiveAgent? 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chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>