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data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none"> <div class="globalnav-flyout" data-topnav-flyout="menu"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/my/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 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23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449z"></path></svg></span><span class="globalnav-link-text">Mac</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - ipad" class="globalnav-item globalnav-item-ipad globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 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data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 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6.873h.07l1.893-6.873h1.066l1.893 6.873h.07l1.682-6.873h1.101l-2.302 8.455h-.996l-1.946-6.674h-.07z"></path></svg></span><span class="globalnav-link-text">Watch</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 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2.362zm0-5.631c-1.799 0-2.912 1.236-2.912 3.269 0 2.028 1.113 3.27 2.912 3.27s2.912-1.242 2.912-3.27c0-2.033-1.113-3.269-2.912-3.269zm-17.071 6.427h1.008v-6.316h-1.008zm-.199-8.238c0-.387.317-.703.703-.703.387 0 .703.316.703.703s-.316.703-.703.703c-.386 0-.703-.316-.703-.703zm-6.137 4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV and Home" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 65 44" width="65" xmlns="http://www.w3.org/2000/svg"> <path d="m4.3755 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm13.981-.8438c-.7207.6328-1.7109 1.002-2.7363 1.002-1.6816 0-2.8594-.9961-2.8594-2.4141 0-1.002.5449-1.7637 1.6758-2.3613.0762-.0352.2344-.1172.3281-.1641-.7793-.8203-1.0605-1.3652-1.0605-1.9805 0-1.084.9199-1.8926 2.1562-1.8926 1.248 0 2.1562.7969 2.1562 1.9043 0 .8672-.5215 1.5-1.8281 2.1855l2.1152 2.2734c.2637-.5273.3984-1.2188.3984-2.2734v-.1465h.9844v.1523c0 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class="as-localnav-menucta-chevron"></span> </label> </div> </div> </div> </div> </div> </nav> <label class="as-localnav-curtain" id="as-localnav-curtain" for="as-localnav-menustate" data-original-aria-hidden aria-hidden="true"></label> <div role="main"> <div id="root"></div> <noscript> <div class="as-l-container"> <div class="rf-help-page" data-autom="help-page"> <div class="rf-helpdetails-header row"> <div class="rf-helpdetails-leftheader column large-9 small-12"> <div><h1 class="rf-helpdetails-headertitle">Payment & Security</h1><p class="rf-helpdetails-headerdescription">Read about the variety of payment options offered on the Apple Online Store, and how the tax on your order is calculated.</p></div> </div> <div class="rf-helpdetails-rightheader column large-3 small-12"> <div class="rf-helpdetails-topicarea"> <p class="rf-helpdetails-topictitle">Choose a topic:</p> <ul class="rf-helpdetails-topiclist"> <li class="rf-helpdetails-topiclistitem"> <a href="#payment" data-autom="helpTopic_0" class="rf-helpdetails-anchors">Payment</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#einvoice" data-autom="helpTopic_1" class="rf-helpdetails-anchors">E-invoice</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#security" data-autom="helpTopic_2" class="rf-helpdetails-anchors">Security</a> </li> </ul> </div> </div> </div> <div class="rf-helpdetails-categorysection"> <div class="rf-helpdetails-categorylist row" id="payment"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Payment</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <h3 class="rf-helpdetails-categorysummarytitle">Payment</h3> <p class="rf-helpdetails-categorysummary">The <a href="http://store.apple.com/my" target="_blank">Apple Online Store</a> accepts a variety of payment methods. Click on a payment method below to find out more.</p> <ul class="rf-helpdetails-categorysummarylist"> <li class="rf-helpdetails-categorylistitem"><a href="http://support.apple.com/en-my/HT201239" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: support.apple.com/en-my/HT201239">Apple Pay</a></li> <li class="rf-helpdetails-categorylistitem"><a href="#credit">Credit Cards</a></li> <li class="rf-helpdetails-categorylistitem"><a href="#giftcards">Apple Store Gift Cards</a></li> <li class="rf-helpdetails-categorylistitem"><a href="#onlinebanking">Online Banking</a></li> <li class="rf-helpdetails-categorylistitem"><a href="#ewallet">E-Wallet</a></li> </ul> <a name="credit" id="credit"></a> <h3 class="rf-helpdetails-categorysummarytitle">Credit Cards</h3> <p class="rf-helpdetails-categorysummary">Troubleshooting credit card payment errors</p> <ul class="rf-helpdetails-categorysummarylist"> <li class="rf-helpdetails-categorylistitem">For new or recently reissued cards, the card needs to be activated first.</li> <li class="rf-helpdetails-categorylistitem">Check that the card details entered are correct: the card type (Mastercard/Visa), card number and the expiry date.</li> <li class="rf-helpdetails-categorylistitem">Remove any dashes or spaces from the card number.</li> <li class="rf-helpdetails-categorylistitem">If you do not have sufficient credit limit, please check with your card issuer.</li> <li class="rf-helpdetails-categorylistitem">If everything seems to be correct, contact your card issuer. Your card issuer may need to verify with you before they authorise your purchase.</li> </ul> <h3 class="rf-helpdetails-categorysummarytitle">Account verification</h3> <p class="rf-helpdetails-categorysummary">To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches. If you have recently moved or are unsure of your billing address, please contact your credit card issuer to confirm. </p> <h3 class="rf-helpdetails-categorysummarytitle">Security codes</h3> <p class="rf-helpdetails-categorysummary">The credit card security code is a unique three- or four-digit number printed on the back (Visa/Mastercard) of your card.</p> <p class="rf-helpdetails-categorysummary">Visa/Mastercard:</p> <img src="https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/creditcardback?wid=262&hei=179&fmt=png-alpha&.v=0" alt="" width="262" height="179" class="ir" /> <h3 class="rf-helpdetails-categorysummarytitle">When Apple charges your account</h3> <p class="rf-helpdetails-categorysummary">When you place an order, Apple will contact your credit card’s issuing bank to confirm it is a valid account. Apple requests an authorisation, which holds the funds for the full or partial purchase amount.</p> <p class="rf-helpdetails-categorysummary"> Apple prepares your items, authorised funds will be unavailable and your card will only be charged after your order has been shipped. If your order contains multiple items and they are shipped at different times, you may see multiple charges on your credit card statement. </p> <p class="rf-helpdetails-categorysummary">If you cancel your order before it has been billed, Apple will contact the bank within two business days to request the authorisation reversal. Any authorisations placed on your credit card account can take up to 30 days to reverse, depending on the credit card issuer. Contact your financial institution for their specific timeframes.</p> <h3 class="rf-helpdetails-categorysummarytitle">Credit cards accepted</h3> <p class="rf-helpdetails-categorysummary">We accept:</p> <ul class="rf-helpdetails-categorysummarylist rf-helpdetails-listbullets"> <li class="rf-helpdetails-categorylistitem">Mastercard</li> <li class="rf-helpdetails-categorylistitem">Visa</li> <li class="rf-helpdetails-categorylistitem">UnionPay</li> <li class="rf-helpdetails-categorylistitem">Discover</li> <li class="rf-helpdetails-categorylistitem">Diners Club</li> </ul> <p class="rf-helpdetails-categorysummary">Note: Please note that the shipping lead time starts upon confirmation of payment receipt.</p> <h3 class="rf-helpdetails-categorysummarytitle">Credit Card Instalments</h3> <p class="rf-helpdetails-categorysummary">You can pay in up to 24 monthly instalments via participating credit cards. These offers apply to the total amount of your order, must meet the minimum required by your bank and are only applicable to eligible card types. <a href="/my/shop/browse/finance/installment_landing" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: finance/installment_landing">Learn more about current financing offers. </a></p> <p class="rf-helpdetails-categorysummary">Here’s how it works:</p> <ul class="rf-helpdetails-categorysummarylist rf-helpdetails-listbullets"> <li class="rf-helpdetails-categorylistitem">Shop at the Apple Online Store.</li> <li class="rf-helpdetails-categorylistitem">When you get to the Payments step, select Credit Card Instalments and enter your credit card number. Choose your preferred terms from the resulting offers. Complete checkout and place the order.</li> <li class="rf-helpdetails-categorylistitem">The credit card company will provide details regarding the obligations of payment in instalments on the monthly credit card statement.</li> </ul> <p class="rf-helpdetails-categorysummary">For more information, visit <a href="/my/shop/browse/open/salespolicies" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: open/salespolicies">Sales Terms and Conditions</a> for Apple customers.</p> <a name="giftcards" id="giftcards"></a> <h3 class="rf-helpdetails-categorysummarytitle">Apple Store Gift Cards</h3> <p class="rf-helpdetails-categorysummary">You can redeem an Apple Store Gift Card at the online Apple Store, by calling 1800-80-6419, or at an Apple Store. With the exception of gift cards, certificates, and iTunes downloads and/or subscriptions, you can purchase just about anything sold by Apple, including products from both Apple and third-party makers. </p> <p class="rf-helpdetails-categorysummary">You can use up to eight Apple Store Gift Cards at the Apple Online Store or if placing an order over the phone on 1800-80-6419. You can combine your Apple Store Gift Card(s) with one credit/debit card to pay for your purchase.</p> <p class="rf-helpdetails-categorysummary">Simply enter or provide the PIN. The PIN can be found on the email below the image of the card. Please keep the card in your possession until the order has been processed and delivered.</p> <p class="rf-helpdetails-categorysummary">Note: Apple Store Gift Cards can only be redeemed in the country or region of purchase.</p> <p class="rf-helpdetails-categorysummary">The Apple Store Gift Card is subject to applicable terms and conditions. For more information about how to redeem your Apple Store Gift Cards, visit <a href="/my/shop/gift-cards" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: home/shop_accessories/giftcards">How to Redeem Apple Store Gift Cards</a>. To purchase an Apple Store Gift Card, <a href="/my/shop/gift-cards" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: home/shop_accessories/giftcards">click here</a>.</p> <h3 class="rf-helpdetails-categorysummarytitle">Using more than one payment card</h3> <p class="rf-helpdetails-categorysummary">You can also combine payment methods to pay for your purchase. Choose from the following combinations of credit cards and Apple Store Gift Cards:</p> <ul class="rf-helpdetails-categorysummarylist rf-helpdetails-listbullets"> <li class="rf-helpdetails-categorylistitem">Apple Store Gift Card(s) — up to eight</li> <li class="rf-helpdetails-categorylistitem">Apple Store Gift Card(s) + one credit/debit card</li> </ul> <a name="onlinebanking" id="onlinebanking"></a> <h3 class="rf-helpdetails-categorysummarytitle">Online Banking</h3> <p class="rf-helpdetails-categorysummary">The Apple Store online store supports online banking to pay for orders.</p> <p class="rf-helpdetails-categorysummary">Select online banking at checkout and proceed to review your order. After continuing to “Place Order Now”, select “Pay Now” on the resulting page. You’ll be connected to the bank website, where you can proceed with your payment. Depending on your bank, you will be prompted to provide your card details or log in to your online banking page. After completing the payment on the bank website, the system will redirect you to the Apple website and confirm that your order has been placed.</p> <p class="rf-helpdetails-categorysummary">If payment is not completed immediately upon checking out, you can visit your online order status to complete payment. If you have an Apple Account registered, log in with your Apple Account and select “Pay Now” to continue to the bank website. If you haven’t registered your Apple Account, you can log in as a guest and complete the payment.</p> <p class="rf-helpdetails-categorysummary">After receiving your payment, Apple will send you an email notifying you of final delivery details. If you have any questions, please call 1800-80-6419.</p> <a name="ewallet" id="ewallet"></a> <h3 class="rf-helpdetails-categorysummarytitle">E-Wallet</h3> <p class="rf-helpdetails-categorysummary">The Apple Store online store supports Touch ’n Go eWallet to pay for orders. Select Touch ’n Go eWallet at checkout, and proceed to review your order. Continue to “Place Order” and follow the prompts on the resulting page. To place your order and complete payment from a desktop computer, scan the QR code on the computer screen using the Touch ’n Go app to complete the payment. If you’re on a mobile device, you’ll be connected directly to the Touch ’n Go app to complete payment.</p> <p class="rf-helpdetails-categorysummary">If payment is not completed immediately upon checking out, you can visit your online order status to complete payment. If you have an Apple Account registered, log in with your Apple Account and select “Pay Now” to continue to the Touch ’n Go website or app. If you haven’t registered your Apple Account, you can log in as a guest and complete the payment.</p> <p class="rf-helpdetails-categorysummary">After receiving your payment, Apple will send you an email notifying you of final delivery details. If you have any questions, please call 1800-80-6419.</p> <h3 class="rf-helpdetails-categorysummarytitle">Can I change my payment method?</h3> <p class="rf-helpdetails-categorysummary">The payment method for an order cannot be amended once the order has been submitted to Apple. To chose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to seven (7) to thirty (30) business days for the payment authorisation to be removed by your credit card company.</p> <h3 class="rf-helpdetails-categorysummarytitle">When will my credit card be charged?</h3> <p class="rf-helpdetails-categorysummary">When you place your order, Apple requests authorisation to charge the order amount from your credit card company. If you ordered more than one item, there may be multiple authorisations. Once we receive approval, Apple reserves the amount on your card until the items are available to ship. Your card will be charged when your order ships. If you ordered more than one item, there may be more multiple charges as items ship separately as they become available.</p> <h3 class="rf-helpdetails-categorysummarytitle">Why was my credit card payment not processed?</h3> <p class="rf-helpdetails-categorysummary">Your credit card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you of this via email:</p> <ol type="1" class="as-helpdetails-categorysummarylist"> <li class="as-helpdetails-categorylistitem">There may be a credit limit on your account</li> <li class="as-helpdetails-categorylistitem">The incorrect card type, number or expiry date was accidentally selected when placing the order</li> <li class="as-helpdetails-categorylistitem">There were dashes or spaces in the account number that could not be recognised</li> <li class="as-helpdetails-categorylistitem">Your bank requires verification from you before authorising the purchase</li> <li class="as-helpdetails-categorylistitem">Your card may be recently issued and has not yet been activated</li> </ol> <h3 class="rf-helpdetails-categorysummarytitle">My credit card was declined, can I re-authorise it?</h3> <p class="rf-helpdetails-categorysummary">If your order was not authorised online, please confirm you have correctly entered your credit card details and place your order again. If you still have difficulties please contact your credit card company to make them aware of your order.</p> <p class="rf-helpdetails-categorysummary">If you have already received an order number but were informed by Apple that your card was declined, to prevent further delay of your order, please:</p> <p class="rf-helpdetails-categorysummary">1. Contact your card provider to advise them that you have placed an order with Apple so that the payment can be processed.<br /><br /> 2. Visit Order Status to verify your payment or to make changes to your payment information. Please note that it may take up to 24 hours for the status to update. If you placed your order without an Apple ID and wish to make changes to your payment information, please contact the <a href="https://www.apple.com/my/contact" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: contact">Apple Store Customer Service team</a> for assistance.</p> <h3 class="rf-helpdetails-categorysummarytitle">Can I change my billing address?</h3> <p class="rf-helpdetails-categorysummary">Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by Apple your billing address cannot be changed as it would have already been authorised by your credit card company.</p> <h3 class="rf-helpdetails-categorysummarytitle">Can I place an order using a non-Malaysia credit card?</h3> <p class="rf-helpdetails-categorysummary">Apple.com accepts payments from most international credit cards from US, Thailand, Singapore, Malaysia, Philippines, Indonesia, China, Japan. If you are paying for your order with an international Visa, Mastercard or UnionPay credit card, please note that the purchase price may fluctuate in line with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.</p> <h3 class="rf-helpdetails-categorysummarytitle">Will my Apple purchase attract additional bank fees?</h3> <p class="rf-helpdetails-categorysummary">Please check with your card issuing bank regarding additional services charges applied by your bank. Any service charges imposed by your banks are not reflected in the order value on the website.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="einvoice"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">E-invoice</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <h3 class="rf-helpdetails-categorysummarytitle">Why am I being asked to provide e-invoice information?</h3> <p class="rf-helpdetails-categorysummary">Apple is required to issue an e-invoice to customers buying for a business, and must collect certain identity information for the e-invoice in order to comply with government regulations. Businesses will be asked to provide a TIN and Registration Number. We are not required to issue an e-invoice or collect identity information for regular consumers. However, if you request a consumer e-invoice, you are required to provide some details. Consumers can provide identity information as a Malaysian Citizen (TIN and MyKad) or can provide a passport, MyKAS or MyPR. Everyone requesting an e-invoice will receive it by email, whether purchasing as a business or consumer. You can also request a copy of the invoice by visiting your Order Details.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row rf-helpdetails-categorylastlist" id="security"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Security</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"> <h3 class="rf-helpdetails-categorysummarytitle">Is my personal information safe?</h3> <p class="rf-helpdetails-categorysummary">The security of Apple Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information.</p> <h3 class="rf-helpdetails-categorysummarytitle">How do I log out?</h3> <p class="rf-helpdetails-categorysummary">There is no need to log out of your account when shopping on apple.com. 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Or call <span>1800-80-6419</span>.</p> </div> <div class="as-globalfooter-mini-locale"> <a href="https://www.apple.com/choose-your-country" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Country Selector" class="as-globalfooter-mini-locale-link" data-autom="footer"> Malaysia </a> </div> <div class="as-globalfooter-mini-legal"> <div class="as-globalfooter-mini-legal-copyright"> Copyright © 2024 Apple Inc. All rights reserved. </div> <ul class="as-globalfooter-mini-legal-links"> <li class="as-globalfooter-mini-legal-links-item"> <a href="http://apple.com/legal/privacy/my" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Privacy Policy" class="as-globalfooter-mini-legal-link" data-autom="footer">Privacy Policy</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="http://www.apple.com/legal/internet-services/terms/site.html" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Terms of Use" class="as-globalfooter-mini-legal-link" data-autom="footer">Terms of Use</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/my/shop/open/salespolicies" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sales and Refunds" class="as-globalfooter-mini-legal-link" target="new" data-autom="footer">Sales and Refunds</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/my/legal" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Legal" class="as-globalfooter-mini-legal-link" data-autom="footer">Legal</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/my/shop/browse/sitemap" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sitemap" class="as-globalfooter-mini-legal-link" data-autom="footer">Site Map</a> </li> </ul> </div> </section> </div> </footer> </div> <script> window.pageLevelData = window.pageLevelData || {}; window.pageLevelData.helpData = {"sectionTitle":"Choose a topic:","tiles":{"topics":{"items":[{"index":0,"value":{"link":null,"header":"Payment","description":"\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Payment</h3>\n<p class=\"rf-helpdetails-categorysummary\">The <a href=\"http://store.apple.com/my\" target=\"_blank\">Apple Online Store</a> accepts a variety of payment methods. Click on a payment method below to find out more.</p>\n\n<ul class=\"rf-helpdetails-categorysummarylist\">\n<li class=\"rf-helpdetails-categorylistitem\"><a href=\"http://support.apple.com/en-my/HT201239\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: support.apple.com/en-my/HT201239\">Apple Pay</a></li>\n<li class=\"rf-helpdetails-categorylistitem\"><a href=\"#credit\">Credit Cards</a></li>\n<li class=\"rf-helpdetails-categorylistitem\"><a href=\"#giftcards\">Apple Store Gift Cards</a></li>\n<li class=\"rf-helpdetails-categorylistitem\"><a href=\"#onlinebanking\">Online Banking</a></li>\n<li class=\"rf-helpdetails-categorylistitem\"><a href=\"#ewallet\">E-Wallet</a></li>\n</ul>\n\n\n<a name=\"credit\" id=\"credit\"></a>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Credit Cards</h3>\n<p class=\"rf-helpdetails-categorysummary\">Troubleshooting credit card payment errors</p>\n\n<ul class=\"rf-helpdetails-categorysummarylist\">\n<li class=\"rf-helpdetails-categorylistitem\">For new or recently reissued cards, the card needs to be activated first.</li>\n<li class=\"rf-helpdetails-categorylistitem\">Check that the card details entered are correct: the card type (Mastercard/Visa), card number and the expiry date.</li>\n<li class=\"rf-helpdetails-categorylistitem\">Remove any dashes or spaces from the card number.</li>\n<li class=\"rf-helpdetails-categorylistitem\">If you do not have sufficient credit limit, please check with your card issuer.</li>\n<li class=\"rf-helpdetails-categorylistitem\">If everything seems to be correct, contact your card issuer. Your card issuer may need to verify with you before they authorise your purchase.</li>\n</ul>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Account verification</h3>\n<p class=\"rf-helpdetails-categorysummary\">To prevent any unnecessary delays in processing your order, please ensure that the billing address on your order and credit card account matches. If you have recently moved or are unsure of your billing address, please contact your credit card issuer to confirm.\n</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Security codes</h3>\n<p class=\"rf-helpdetails-categorysummary\">The credit card security code is a unique three- or four-digit number printed on the back (Visa/Mastercard) of your card.</p>\n<p class=\"rf-helpdetails-categorysummary\">Visa/Mastercard:</p>\n<img src=\"https://store.storeimages.cdn-apple.com/8756/as-images.apple.com/is/creditcardback?wid=262&hei=179&fmt=png-alpha&.v=0\" alt=\"\" width=\"262\" height=\"179\" class=\"ir\" />\n\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">When Apple charges your account</h3>\n<p class=\"rf-helpdetails-categorysummary\">When you place an order, Apple will contact your credit card’s issuing bank to confirm it is a valid account. Apple requests an authorisation, which holds the funds for the full or partial purchase amount.</p>\n<p class=\"rf-helpdetails-categorysummary\"> Apple prepares your items, authorised funds will be unavailable and your card will only be charged after your order has been shipped. If your order contains multiple items and they are shipped at different times, you may see multiple charges on your credit card statement. </p>\n<p class=\"rf-helpdetails-categorysummary\">If you cancel your order before it has been billed, Apple will contact the bank within two business days to request the authorisation reversal. Any authorisations placed on your credit card account can take up to 30 days to reverse, depending on the credit card issuer. Contact your financial institution for their specific timeframes.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Credit cards accepted</h3>\n<p class=\"rf-helpdetails-categorysummary\">We accept:</p>\n<ul class=\"rf-helpdetails-categorysummarylist rf-helpdetails-listbullets\">\n<li class=\"rf-helpdetails-categorylistitem\">Mastercard</li>\n<li class=\"rf-helpdetails-categorylistitem\">Visa</li>\n<li class=\"rf-helpdetails-categorylistitem\">UnionPay</li>\n<li class=\"rf-helpdetails-categorylistitem\">Discover</li>\n<li class=\"rf-helpdetails-categorylistitem\">Diners Club</li>\n</ul>\n\n\n\n<p class=\"rf-helpdetails-categorysummary\">Note: Please note that the shipping lead time starts upon confirmation of payment receipt.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Credit Card Instalments</h3>\n<p class=\"rf-helpdetails-categorysummary\">You can pay in up to 24 monthly instalments via participating credit cards. These offers apply to the total amount of your order, must meet the minimum required by your bank and are only applicable to eligible card types. <a href=\"/my/shop/browse/finance/installment_landing\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: finance/installment_landing\">Learn more about current financing offers. </a></p>\n\n<p class=\"rf-helpdetails-categorysummary\">Here’s how it works:</p>\n<ul class=\"rf-helpdetails-categorysummarylist rf-helpdetails-listbullets\">\n<li class=\"rf-helpdetails-categorylistitem\">Shop at the Apple Online Store.</li>\n<li class=\"rf-helpdetails-categorylistitem\">When you get to the Payments step, select Credit Card Instalments and enter your credit card number. Choose your preferred terms from the resulting offers. Complete checkout and place the order.</li>\n<li class=\"rf-helpdetails-categorylistitem\">The credit card company will provide details regarding the obligations of payment in instalments on the monthly credit card statement.</li>\n</ul>\n\n<p class=\"rf-helpdetails-categorysummary\">For more information, visit <a href=\"/my/shop/browse/open/salespolicies\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: open/salespolicies\">Sales Terms and Conditions</a> for Apple customers.</p>\n\n\n<a name=\"giftcards\" id=\"giftcards\"></a>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Apple Store Gift Cards</h3>\n<p class=\"rf-helpdetails-categorysummary\">You can redeem an Apple Store Gift Card at the online Apple Store, by calling 1800-80-6419, or at an Apple Store. With the exception of gift cards, certificates, and iTunes downloads and/or subscriptions, you can purchase just about anything sold by Apple, including products from both Apple and third-party makers. </p>\n<p class=\"rf-helpdetails-categorysummary\">You can use up to eight Apple Store Gift Cards at the Apple Online Store or if placing an order over the phone on 1800-80-6419. You can combine your Apple Store Gift Card(s) with one credit/debit card to pay for your purchase.</p>\n<p class=\"rf-helpdetails-categorysummary\">Simply enter or provide the PIN. The PIN can be found on the email below the image of the card. Please keep the card in your possession until the order has been processed and delivered.</p>\n<p class=\"rf-helpdetails-categorysummary\">Note: Apple Store Gift Cards can only be redeemed in the country or region of purchase.</p>\n<p class=\"rf-helpdetails-categorysummary\">The Apple Store Gift Card is subject to applicable terms and conditions. For more information about how to redeem your Apple Store Gift Cards, visit <a href=\"/my/shop/gift-cards\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: home/shop_accessories/giftcards\">How to Redeem Apple Store Gift Cards</a>. To purchase an Apple Store Gift Card, <a href=\"/my/shop/gift-cards\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: home/shop_accessories/giftcards\">click here</a>.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Using more than one payment card</h3>\n<p class=\"rf-helpdetails-categorysummary\">You can also combine payment methods to pay for your purchase. Choose from the following combinations of credit cards and Apple Store Gift Cards:</p>\n\n<ul class=\"rf-helpdetails-categorysummarylist rf-helpdetails-listbullets\">\n<li class=\"rf-helpdetails-categorylistitem\">Apple Store Gift Card(s) — up to eight</li>\n<li class=\"rf-helpdetails-categorylistitem\">Apple Store Gift Card(s) + one credit/debit card</li>\n</ul>\n\n\n<a name=\"onlinebanking\" id=\"onlinebanking\"></a>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Online Banking</h3>\n<p class=\"rf-helpdetails-categorysummary\">The Apple Store online store supports online banking to pay for orders.</p>\n<p class=\"rf-helpdetails-categorysummary\">Select online banking at checkout and proceed to review your order. After continuing to “Place Order Now”, select “Pay Now” on the resulting page. You’ll be connected to the bank website, where you can proceed with your payment. Depending on your bank, you will be prompted to provide your card details or log in to your online banking page. After completing the payment on the bank website, the system will redirect you to the Apple website and confirm that your order has been placed.</p>\n<p class=\"rf-helpdetails-categorysummary\">If payment is not completed immediately upon checking out, you can visit your online order status to complete payment. If you have an Apple Account registered, log in with your Apple Account and select “Pay Now” to continue to the bank website. If you haven’t registered your Apple Account, you can log in as a guest and complete the payment.</p>\n<p class=\"rf-helpdetails-categorysummary\">After receiving your payment, Apple will send you an email notifying you of final delivery details. If you have any questions, please call 1800-80-6419.</p>\n\n\n<a name=\"ewallet\" id=\"ewallet\"></a>\n<h3 class=\"rf-helpdetails-categorysummarytitle\">E-Wallet</h3>\n<p class=\"rf-helpdetails-categorysummary\">The Apple Store online store supports Touch ’n Go eWallet to pay for orders. Select Touch ’n Go eWallet at checkout, and proceed to review your order. Continue to “Place Order” and follow the prompts on the resulting page. To place your order and complete payment from a desktop computer, scan the QR code on the computer screen using the Touch ’n Go app to complete the payment. If you’re on a mobile device, you’ll be connected directly to the Touch ’n Go app to complete payment.</p>\n<p class=\"rf-helpdetails-categorysummary\">If payment is not completed immediately upon checking out, you can visit your online order status to complete payment. If you have an Apple Account registered, log in with your Apple Account and select “Pay Now” to continue to the Touch ’n Go website or app. If you haven’t registered your Apple Account, you can log in as a guest and complete the payment.</p>\n<p class=\"rf-helpdetails-categorysummary\">After receiving your payment, Apple will send you an email notifying you of final delivery details. If you have any questions, please call 1800-80-6419.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Can I change my payment method?</h3>\n<p class=\"rf-helpdetails-categorysummary\">The payment method for an order cannot be amended once the order has been submitted to Apple. To chose an alternative payment method, you will need to cancel your existing order and place a new order with your preferred payment method. Please note that when cancelling credit card orders, it can take up to seven (7) to thirty (30) business days for the payment authorisation to be removed by your credit card company.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">When will my credit card be charged?</h3>\n<p class=\"rf-helpdetails-categorysummary\">When you place your order, Apple requests authorisation to charge the order amount from your credit card company. If you ordered more than one item, there may be multiple authorisations. Once we receive approval, Apple reserves the amount on your card until the items are available to ship. Your card will be charged when your order ships. If you ordered more than one item, there may be more multiple charges as items ship separately as they become available.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Why was my credit card payment not processed?</h3>\n<p class=\"rf-helpdetails-categorysummary\">Your credit card company may have declined authorisation to debit your card due to one of the below mentioned reasons. If such a situation arises, we will inform you of this via email:</p>\n\n<ol type=\"1\" class=\"as-helpdetails-categorysummarylist\">\n<li class=\"as-helpdetails-categorylistitem\">There may be a credit limit on your account</li>\n<li class=\"as-helpdetails-categorylistitem\">The incorrect card type, number or expiry date was accidentally selected when placing the order</li>\n<li class=\"as-helpdetails-categorylistitem\">There were dashes or spaces in the account number that could not be recognised</li>\n<li class=\"as-helpdetails-categorylistitem\">Your bank requires verification from you before authorising the purchase</li>\n<li class=\"as-helpdetails-categorylistitem\">Your card may be recently issued and has not yet been activated</li>\n</ol>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">My credit card was declined, can I re-authorise it?</h3>\n<p class=\"rf-helpdetails-categorysummary\">If your order was not authorised online, please confirm you have correctly entered your credit card details and place your order again. If you still have difficulties please contact your credit card company to make them aware of your order.</p>\n<p class=\"rf-helpdetails-categorysummary\">If you have already received an order number but were informed by Apple that your card was declined, to prevent further delay of your order, please:</p>\n<p class=\"rf-helpdetails-categorysummary\">1. Contact your card provider to advise them that you have placed an order with Apple so that the payment can be processed.<br /><br />\n2. Visit Order Status to verify your payment or to make changes to your payment information. Please note that it may take up to 24 hours for the status to update. If you placed your order without an Apple ID and wish to make changes to your payment information, please contact the <a href=\"https://www.apple.com/my/contact\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: contact\">Apple Store Customer Service team</a> for assistance.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Can I change my billing address?</h3>\n<p class=\"rf-helpdetails-categorysummary\">Your billing address is the registered address that your credit card company holds. Please ensure that your billing address is correct at the time of placing your order. Once your order has been accepted by Apple your billing address cannot be changed as it would have already been authorised by your credit card company.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Can I place an order using a non-Malaysia credit card?</h3>\n<p class=\"rf-helpdetails-categorysummary\">Apple.com accepts payments from most international credit cards from US, Thailand, Singapore, Malaysia, Philippines, Indonesia, China, Japan. If you are paying for your order with an international Visa, Mastercard or UnionPay credit card, please note that the purchase price may fluctuate in line with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Will my Apple purchase attract additional bank fees?</h3>\n<p class=\"rf-helpdetails-categorysummary\">Please check with your card issuing bank regarding additional services charges applied by your bank. Any service charges imposed by your banks are not reflected in the order value on the website.</p>","id":"payment"},"last":false,"even":true,"position":1,"first":true},{"index":1,"value":{"link":null,"header":"E-invoice","description":"\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Why am I being asked to provide e-invoice information?</h3>\n<p class=\"rf-helpdetails-categorysummary\">Apple is required to issue an e-invoice to customers buying for a business, and must collect certain identity information for the e-invoice in order to comply with government regulations. Businesses will be asked to provide a TIN and Registration Number. We are not required to issue an e-invoice or collect identity information for regular consumers. However, if you request a consumer e-invoice, you are required to provide some details. Consumers can provide identity information as a Malaysian Citizen (TIN and MyKad) or can provide a passport, MyKAS or MyPR. Everyone requesting an e-invoice will receive it by email, whether purchasing as a business or consumer. You can also request a copy of the invoice by visiting your Order Details.</p>","id":"einvoice"},"last":false,"even":false,"position":2,"first":false},{"index":2,"value":{"link":null,"header":"Security","description":"\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Is my personal information safe?</h3>\n<p class=\"rf-helpdetails-categorysummary\">The security of Apple Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information.</p>\n\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">How do I log out?</h3>\n<p class=\"rf-helpdetails-categorysummary\">There is no need to log out of your account when shopping on apple.com. As a security measure, you are required to log in for every purchase or change to your account and you will be automatically logged out after 30 minutes of inactivity.</p>","id":"security"},"last":true,"even":true,"position":3,"first":false}],"size":3}}}; window.pageLevelData.helpTopSection = {"helpDetailsTopSection":"<div><h1 class=\"rf-helpdetails-headertitle\">Payment & Security</h1><p class=\"rf-helpdetails-headerdescription\">Read about the variety of payment options offered on the Apple Online Store, and how the tax on your order is calculated.</p></div>"}; window.pageLevelData.eolOverlay = "<div class=\"redirect-notification\">\n <h2 class=\"redirect-notification-header\"><span>Looking for something?</span></h2>\n <div class=\"redirect-notification-body\"><span><p>We thought so. The page you’re looking for, however, is no longer available at apple.com. </p><p>We do have some similar information to share with you.</p></span></div>\n <button type=\"button\" class=\"redirect-notification-button button rect cancel\">\n <span><span>OK</span></span>\n </button>\n</div>"; </script> <div id="help-info-overlay" hidden> <h2 class="rf-help-overlaytitle" id="helpOverlayTitle">SALES & REFUND TERMS AND CONDITIONS (“TERMS”)</h2> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Malaysia Apple Store for Consumers</h2> <p class="as-shopagreement-subcopy">Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at Apple Online Store or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)</p> <p class="as-shopagreement-subcopy">As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. Please note that by placing an order with the Apple Store, you agree to the terms set forth below along with Apple’s <a href="https://www.apple.com/my/privacy" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: privacy" target="_blank">Privacy Policy</a> and <a href="http://apple.com/legal/internet-services/terms/site.html" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: apple.com/legal/internet-services/terms/site.html" target="_blank">Website Terms of Use</a>.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Standard Return Policy</h2> <p class="as-shopagreement-subcopy">We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.</p> <p class="as-shopagreement-subcopy">For iPhone returns (not purchased in volume), you may return your undamaged iPhone with its included accessories within 14 days from the date you received the product. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.</p> <p class="as-shopagreement-subcopy">For any other undamaged product (not purchased in volume), simply return it with the original receipt and original packaging within 14 days from the date you received the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. However, please note that we will only remit refunds to a Malaysia bank account where the name of the bank account holder matches the payor’s name/information.  Please also note that we only remit refunds domestically and cannot remit refunds outside of Malaysia. Please note the following:</p> <ul class="as-shopagreement-list"> <li class="as-shopagreement-listitem">Products can be returned only in the country or region in which they were originally purchased.</li> <li class="as-shopagreement-listitem">The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program and any Apple Developer products.</li> <li class="as-shopagreement-listitem">Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange.</li> <li class="as-shopagreement-listitem">Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.</li> </ul> <p class="as-shopagreement-subcopy">For complete details on how to return a product purchased at the Apple Store please visit the <a href="https://www.apple.com/my/shop/help/returns_refund" target="_blank">Returns & Refunds page</a>.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">iPhone Purchase</h2> <p class="as-shopagreement-subcopy">The purchase and use of an iPhone is subject to terms and conditions found at: <a href="http://apple.com/legal/sla" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: apple.com/legal/sla" target="_blank">http://www.apple.com/legal/sla/</a> and <a href="https://www.apple.com/my/legal/warranty" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty" target="_blank">http://www.apple.com/legal/warranty/</a>. In addition, by purchasing an iPhone, you expressly acknowledge that:</p> <ul class="as-shopagreement-list"> <li class="as-shopagreement-listitem">A wireless service plan is required to activate all iPhone features.</li> <li class="as-shopagreement-listitem">Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.</li> </ul> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Wireless Services</h2> <p class="as-shopagreement-subcopy">Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. Exchanging a product at the Apple Store does not automatically cancel your wireless service. You are responsible for your wireless service agreement and for any applicable fees associated with your wireless account.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Pricing and Price Reductions/Corrections</h2> <p class="as-shopagreement-subcopy">With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and sales tax is available on the <a href="https://www.apple.com/my/shop/help/payments" target="_blank">Payment & Pricing</a> page.</p> <p class="as-shopagreement-subcopy">Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 1800-80-6419 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Order Receipt and Status Check</h2> <p class="as-shopagreement-subcopy">Information contained at the Apple Store constitutes an invitation to treat. No such information constitutes an offer by us to supply any products. By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases this will be within twenty-four hours for items that are in stock. Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order. After you receive our email order confirmation, you can visit Order Status online to check your orders status at anytime. When the order status message shows “Preparing for Shipment”, it means that we have accepted your order.</p> <p class="as-shopagreement-subcopy">You may pay for your products by the methods of payment as displayed on the payment section of the Apple Store from time to time. You may be charged upon order placement.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Shipping & Delivery</h2> <p class="as-shopagreement-subcopy">Please review the <a href="/my/shop/help/shipping_delivery" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery" target="_blank">Shipping & Pickup page</a> to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment. Apple must receive your payment within 30 minutes after order placement or your order will be cancelled.</p> <p class="as-shopagreement-subcopy">As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email.  If there are any issues with delivery, please contact Apple to resolve. </p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Consumers Only</h2> <p class="as-shopagreement-subcopy">The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel or delay your order if we have reasonable grounds to believe the product is not being purchased by you for end use.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Malaysia Sales Only</h2> <p class="as-shopagreement-subcopy">The Apple Store accepts orders from billing addresses within Malaysia. Apple will not ship products purchased at the Apple Store to an address outside of the Malaysia. Apple products are subject to Malaysia and international export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Shopping outside Malaysia</h2> <p class="as-shopagreement-subcopy">There are more than 35 Apple Online Stores in countries or regions around the globe. The Apple Online Store Malaysia ships only within Malaysia. If you would like to purchase Apple products from outside Malaysia, please see our <a href="/my/shop/browse/open/country_selector" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: open/country_selector" target="_blank">International Store Directory</a> to find out if an Apple Online Store serves your country or region.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Product Availability and Limitations</h2> <p class="as-shopagreement-subcopy">Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Apple One-Year Limited Manufacturer Warranty</h2> <p class="as-shopagreement-subcopy">Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple branded product. The applicable warranty terms and conditions can be reviewed at <a href="https://www.apple.com/my/legal/warranty" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty" target="_blank">http://apple.com/legal/warranty</a> and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer - please see your product box and literature for details.</p> </div> </div> <script crossorigin="anonymous">dciddstr = '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';</script> <div id="portal"></div> </body> </html>