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data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none"> <div class="globalnav-flyout" data-topnav-flyout="menu"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/my/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"> <path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 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23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449z"></path></svg></span><span class="globalnav-link-text">Mac</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - ipad" class="globalnav-item globalnav-item-ipad globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 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data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 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6.873h.07l1.893-6.873h1.066l1.893 6.873h.07l1.682-6.873h1.101l-2.302 8.455h-.996l-1.946-6.674h-.07z"></path></svg></span><span class="globalnav-link-text">Watch</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 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2.362zm0-5.631c-1.799 0-2.912 1.236-2.912 3.269 0 2.028 1.113 3.27 2.912 3.27s2.912-1.242 2.912-3.27c0-2.033-1.113-3.269-2.912-3.269zm-17.071 6.427h1.008v-6.316h-1.008zm-.199-8.238c0-.387.317-.703.703-.703.387 0 .703.316.703.703s-.316.703-.703.703c-.386 0-.703-.316-.703-.703zm-6.137 4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/my/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV and Home" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 65 44" width="65" xmlns="http://www.w3.org/2000/svg"> <path d="m4.3755 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm13.981-.8438c-.7207.6328-1.7109 1.002-2.7363 1.002-1.6816 0-2.8594-.9961-2.8594-2.4141 0-1.002.5449-1.7637 1.6758-2.3613.0762-.0352.2344-.1172.3281-.1641-.7793-.8203-1.0605-1.3652-1.0605-1.9805 0-1.084.9199-1.8926 2.1562-1.8926 1.248 0 2.1562.7969 2.1562 1.9043 0 .8672-.5215 1.5-1.8281 2.1855l2.1152 2.2734c.2637-.5273.3984-1.2188.3984-2.2734v-.1465h.9844v.1523c0 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If you are not satisfied with an item and need to return it, we’re here to help.</p></div> </div> <div class="rf-helpdetails-rightheader column large-3 small-12"> <div class="rf-helpdetails-topicarea"> <p class="rf-helpdetails-topictitle">Choose a topic:</p> <ul class="rf-helpdetails-topiclist"> <li class="rf-helpdetails-topiclistitem"> <a href="#policy" data-autom="helpTopic_0" class="rf-helpdetails-anchors">Return items</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#refund" data-autom="helpTopic_1" class="rf-helpdetails-anchors">Refunds</a> </li> <li class="rf-helpdetails-topiclistitem"> <a href="#terms" data-autom="helpTopic_2" class="rf-helpdetails-anchors">Terms and Conditions</a> </li> </ul> </div> </div> </div> <div class="rf-helpdetails-categorysection"> <div class="rf-helpdetails-categorylist row" id="policy"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Return items</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) that you purchased online from Apple. </p> <p class="rf-helpdetails-categorysummary">To return an item, please visit online <a href="https://secure.store.apple.com/my/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Self Service</a> for assistance 24 hours a day, or call 1800-80-6419.</p> <h3 class="rf-helpdetails-categorysummarytitle">Returns policy</h3> <p class="rf-helpdetails-categorysummary">Returns are subject to the <button type="button" data-ase-overlay="help-info-overlay" data-ase-click="show" class="rf-help-helpoverlaylink as-buttonlink">Apple Online Store Terms and Conditions</button>. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. </p> <h3 class="rf-helpdetails-categorysummarytitle">How to Return An Item</h3> <p class="rf-helpdetails-categorysummary">Ship your item back to Apple</p> <p class="rf-helpdetails-categorysummary">To return an item to Apple, sign in to your online <a href="https://secure.store.apple.com/my/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Order Status</a> with your Apple Account and password.</p> <p class="rf-helpdetails-categorysummary">After you’ve signed in, you will see the items on your most recent order. Locate the item that you want to return and click the Return Items link. On the next page, select the item you would like to return and click the Continue button. Note: If you need assistance or do not have an Apple Account, please call 1800-80-6419.</p> <p class="rf-helpdetails-categorysummary">Items in your order will be divided into two groups: items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for the return and whether you’ve opened the box.</p> <p class="rf-helpdetails-categorysummary">Next, verify the return item and the return address on your pre-paid return label. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. We recommend using the original packaging if you are returning a computer.</p></div> </div> </div> <div class="rf-helpdetails-categorylist row" id="refund"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Refunds</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:</p> <p class="rf-helpdetails-categorysummarytitle"> <ul class="rf-helpdetails-categorysummarylist rf-helpdetails-listbullets"> <li class="rf-helpdetails-categorylistitem">Credit card refunds will be sent to the card-issuing bank within three (3) to five (5) business days of receipt of the returned package.</li> <li class="rf-helpdetails-categorylistitem">Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email. If you’d like us to send you an Apple Store Gift Card, ask the representative helping you. </li> <li class="rf-helpdetails-categorylistitem">Online banking refunds will be sent to the card-issuing bank within (3) business days of receipt of the returned package. </li> <li class="rf-helpdetails-categorylistitem">Digital wallet refunds will be refunded to you within (3) business days of receipt of the returned package.</li> </ul> </p> <p class="rf-helpdetails-categorysummary">The only exchange exceptions are personalised items (such as engraved iPad devices or AirPods) and Mac computers that have been custom-configured. They can only be returned and your refund will be issued to the payment method you used on your order (as per the guidelines in our Standard Returns Policy).</p> <h3 class="rf-helpdetails-categorysummarytitle">Return status</h3> <p class="rf-helpdetails-categorysummary">Visit your online <a href="https://secure.store.apple.com/my/shop/order/list" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus">Self Service</a> to view your up-to-date return and refund information.</p> <h3 class="rf-helpdetails-categorysummarytitle">Incorrect or damaged items</h3> <p class="rf-helpdetails-categorysummary">If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service on 1800-80-6419.</p> <h3 class="rf-helpdetails-categorysummarytitle">Problems with your product</h3> <p class="rf-helpdetails-categorysummary">If you’re having trouble with your new Apple product, please visit online <a href="https://apple.com/my/support" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: apple.com/my/support">Product Support</a> or contact <a href="https://apple.com/support/contact/phone_contacts.html" data-slot-name="MainSection" data-feature-name="Astro Link" data-display-name="AOS: apple.com/support/contact/phone_contacts.html">Apple technical support</a>. If you’re having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer’s warranty.<br /> <h3 class="rf-helpdetails-categorysummarytitle">iPhone and iPad returns — mobile service cancellation</h3> <p class="rf-helpdetails-categorysummary">Mobile providers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your mobile account; you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Please contact your provider for more information. </p></p></div> </div> </div> <div class="rf-helpdetails-categorylist row rf-helpdetails-categorylastlist" id="terms"> <div class="rf-helpdetails-categoryleftpanel column large-3 small-12"> <h2 class="rf-helpdetails-categorytitle">Terms and Conditions</h2> </div> <div class="rf-helpdetails-categoryrightpanel column large-9 small-12"> <div class="rf-helpdetails-categorydescription"><p class="rf-helpdetails-categorysummary">If you want to read Apple’s full Sales and Refunds policies, please visit the below links. </p> <p class="rf-helpdetails-categorysummary">Read <button type="button" data-ase-overlay="help-info-overlay" data-ase-click="show" class="rf-help-helpoverlaylink as-buttonlink">Apple’s Terms and Conditions for Individuals</button>. </p></div> </div> </div> </div> </div> </div> </noscript> </div> <footer class="as-globalfooter" id="global-footersection" role="contentinfo" aria-labelledby="footer-label"> <div class="as-globalfooter-content"> <h2 class="as-globalfooter-label" id="footer-label">Footer</h2> <h3 class="visuallyhidden">footnotes</h3> <div class="as-globalfooter-sosumi " data-nosnippet data-autom="page-legal-footnotes"> <div id="footnotes-portal"></div> <div class="footnotes" role="list" aria-label="footnotes"> </div> <p>We use your location to show you delivery options faster. 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Apple-footer-link"> Contact Apple </a> </li> </ul> </div> </div> </nav> <div class="as-globalfooter-mini" data-nosnippet data-autom="global-footer-mini" typeof="Organization"> <div class="as-globalfooter-mini-shop" x-ms-format-detection="none"> <p>More ways to shop: <a href="https://locate.apple.com/my/en" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Find a retailer">Find a retailer</a> near you. Or call <span>1800-80-6419</span>.</p> </div> <div class="as-globalfooter-mini-locale"> <a href="https://www.apple.com/choose-your-country" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Country Selector" class="as-globalfooter-mini-locale-link" data-autom="footer"> Malaysia </a> </div> <div class="as-globalfooter-mini-legal"> <div class="as-globalfooter-mini-legal-copyright"> Copyright © 2024 Apple Inc. All rights reserved. </div> <ul class="as-globalfooter-mini-legal-links"> <li class="as-globalfooter-mini-legal-links-item"> <a href="http://apple.com/legal/privacy/my" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Privacy Policy" class="as-globalfooter-mini-legal-link" data-autom="footer">Privacy Policy</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="http://www.apple.com/legal/internet-services/terms/site.html" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Terms of Use" class="as-globalfooter-mini-legal-link" data-autom="footer">Terms of Use</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/my/shop/open/salespolicies" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sales and Refunds" class="as-globalfooter-mini-legal-link" target="new" data-autom="footer">Sales and Refunds</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="https://www.apple.com/my/legal" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Legal" class="as-globalfooter-mini-legal-link" data-autom="footer">Legal</a> </li> <li class="as-globalfooter-mini-legal-links-item"> <a href="/my/shop/browse/sitemap" data-slot-name="footerConfig" data-feature-name="Footer Navigation" data-display-name="Sitemap" class="as-globalfooter-mini-legal-link" data-autom="footer">Site Map</a> </li> </ul> </div> </section> </div> </footer> </div> <script> window.pageLevelData = window.pageLevelData || {}; window.pageLevelData.helpData = {"sectionTitle":"Choose a topic:","tiles":{"topics":{"items":[{"index":0,"value":{"link":null,"header":"Return items","description":"<p class=\"rf-helpdetails-categorysummary\">If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) that you purchased online from Apple.\n</p>\n<p class=\"rf-helpdetails-categorysummary\">To return an item, please visit online <a href=\"https://secure.store.apple.com/my/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Self Service</a> for assistance 24 hours a day, or call 1800-80-6419.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Returns policy</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">Returns are subject to the <button type=\"button\" data-ase-overlay=\"help-info-overlay\" data-ase-click=\"show\" class=\"rf-help-helpoverlaylink as-buttonlink\">Apple Online Store Terms and Conditions</button>. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return.\n\n</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">How to Return An Item</h3>\n\n<p class=\"rf-helpdetails-categorysummary\">Ship your item back to Apple</p>\n\n<p class=\"rf-helpdetails-categorysummary\">To return an item to Apple, sign in to your online <a href=\"https://secure.store.apple.com/my/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Order Status</a> with your Apple Account and password.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">After you’ve signed in, you will see the items on your most recent order. Locate the item that you want to return and click the Return Items link. On the next page, select the item you would like to return and click the Continue button. Note: If you need assistance or do not have an Apple Account, please call 1800-80-6419.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Items in your order will be divided into two groups: items that are eligible to be returned online and items you cannot return. For each item that you can return online, you will need to select the item, a reason for the return and whether you’ve opened the box.</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Next, verify the return item and the return address on your pre-paid return label. Once you have verified your return details, click the Print Now button to print your pre-paid label and packing slip. Affix the pre-paid label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. We recommend using the original packaging if you are returning a computer.</p>","id":"policy"},"last":false,"first":true,"position":1,"even":true},{"index":1,"value":{"link":null,"header":"Refunds","description":"<p class=\"rf-helpdetails-categorysummary\">Once we receive your item, a refund is initiated immediately. If you cancelled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:</p>\n\n<p class=\"rf-helpdetails-categorysummarytitle\">\n<ul class=\"rf-helpdetails-categorysummarylist rf-helpdetails-listbullets\">\n<li class=\"rf-helpdetails-categorylistitem\">Credit card refunds will be sent to the card-issuing bank within three (3) to five (5) business days of receipt of the returned package.</li>\n<li class=\"rf-helpdetails-categorylistitem\">Products purchased from the Apple Online Store using an Apple Store Gift Card will be refunded to you as an Apple Store Gift Card by email. If you’d like us to send you an Apple Store Gift Card, ask the representative helping you. </li>\n<li class=\"rf-helpdetails-categorylistitem\">Online banking refunds will be sent to the card-issuing bank within (3) business days of receipt of the returned package. </li>\n<li class=\"rf-helpdetails-categorylistitem\">Digital wallet refunds will be refunded to you within (3) business days of receipt of the returned package.</li>\n</ul>\n</p>\n\n<p class=\"rf-helpdetails-categorysummary\">The only exchange exceptions are personalised items (such as engraved iPad devices or AirPods) and Mac computers that have been custom-configured. They can only be returned and your refund will be issued to the payment method you used on your order (as per the guidelines in our Standard Returns Policy).</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Return status</h3>\n<p class=\"rf-helpdetails-categorysummary\">Visit your online <a href=\"https://secure.store.apple.com/my/shop/order/list\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: OrderStatus\">Self Service</a> to view your up-to-date return and refund information.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Incorrect or damaged items</h3>\n<p class=\"rf-helpdetails-categorysummary\">If you received the wrong product or it was damaged during shipping, please contact Apple Store Customer Service on 1800-80-6419.</p>\n\n<h3 class=\"rf-helpdetails-categorysummarytitle\">Problems with your product</h3>\n<p class=\"rf-helpdetails-categorysummary\">If you’re having trouble with your new Apple product, please visit online <a href=\"https://apple.com/my/support\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: apple.com/my/support\">Product Support</a> or contact <a href=\"https://apple.com/support/contact/phone_contacts.html\" data-slot-name=\"MainSection\" data-feature-name=\"Astro Link\" data-display-name=\"AOS: apple.com/support/contact/phone_contacts.html\">Apple technical support</a>. If you’re having trouble with a non-Apple product, please contact the manufacturer directly for information regarding the manufacturer’s warranty.<br />\n \n<h3 class=\"rf-helpdetails-categorysummarytitle\">iPhone and iPad returns — mobile service cancellation</h3>\n<p class=\"rf-helpdetails-categorysummary\">Mobile providers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your mobile account; you are responsible for your mobile service agreement and for any applicable fees associated with your mobile account. Please contact your provider for more information.\n</p></p>","id":"refund"},"last":false,"first":false,"position":2,"even":false},{"index":2,"value":{"link":null,"header":"Terms and Conditions","description":"<p class=\"rf-helpdetails-categorysummary\">If you want to read Apple’s full Sales and Refunds policies, please visit the below links.\n</p>\n\n<p class=\"rf-helpdetails-categorysummary\">Read <button type=\"button\" data-ase-overlay=\"help-info-overlay\" data-ase-click=\"show\" class=\"rf-help-helpoverlaylink as-buttonlink\">Apple’s Terms and Conditions for Individuals</button>.\n</p>","id":"terms"},"last":true,"first":false,"position":3,"even":true}],"size":3}}}; window.pageLevelData.helpTopSection = {"helpDetailsTopSection":"<div><h1 class=\"rf-helpdetails-headertitle\">Returns & Refunds</h1>\n<p class=\"rf-helpdetails-headerdescription\">Apple wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.</p></div>"}; window.pageLevelData.eolOverlay = "<div class=\"redirect-notification\">\n <h2 class=\"redirect-notification-header\"><span>Looking for something?</span></h2>\n <div class=\"redirect-notification-body\"><span><p>We thought so. The page you’re looking for, however, is no longer available at apple.com. </p><p>We do have some similar information to share with you.</p></span></div>\n <button type=\"button\" class=\"redirect-notification-button button rect cancel\">\n <span><span>OK</span></span>\n </button>\n</div>"; </script> <div id="help-info-overlay" hidden> <h2 class="rf-help-overlaytitle" id="helpOverlayTitle">SALES & REFUND TERMS AND CONDITIONS (“TERMS”)</h2> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Malaysia Apple Store for Consumers</h2> <p class="as-shopagreement-subcopy">Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at Apple Online Store or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)</p> <p class="as-shopagreement-subcopy">As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. Please note that by placing an order with the Apple Store, you agree to the terms set forth below along with Apple’s <a href="https://www.apple.com/my/privacy" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: privacy" target="_blank">Privacy Policy</a> and <a href="http://apple.com/legal/internet-services/terms/site.html" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: apple.com/legal/internet-services/terms/site.html" target="_blank">Website Terms of Use</a>.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Standard Return Policy</h2> <p class="as-shopagreement-subcopy">We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.</p> <p class="as-shopagreement-subcopy">For iPhone returns (not purchased in volume), you may return your undamaged iPhone with its included accessories within 14 days from the date you received the product. Here’s the important part: returning your iPhone may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.</p> <p class="as-shopagreement-subcopy">For any other undamaged product (not purchased in volume), simply return it with the original receipt and original packaging within 14 days from the date you received the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. However, please note that we will only remit refunds to a Malaysia bank account where the name of the bank account holder matches the payor’s name/information.  Please also note that we only remit refunds domestically and cannot remit refunds outside of Malaysia. Please note the following:</p> <ul class="as-shopagreement-list"> <li class="as-shopagreement-listitem">Products can be returned only in the country or region in which they were originally purchased.</li> <li class="as-shopagreement-listitem">The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program and any Apple Developer products.</li> <li class="as-shopagreement-listitem">Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to returning your device, Apple may refuse the return or exchange.</li> <li class="as-shopagreement-listitem">Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return Apple-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.</li> </ul> <p class="as-shopagreement-subcopy">For complete details on how to return a product purchased at the Apple Store please visit the <a href="https://www.apple.com/my/shop/help/returns_refund" target="_blank">Returns & Refunds page</a>.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">iPhone Purchase</h2> <p class="as-shopagreement-subcopy">The purchase and use of an iPhone is subject to terms and conditions found at: <a href="http://apple.com/legal/sla" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: apple.com/legal/sla" target="_blank">http://www.apple.com/legal/sla/</a> and <a href="https://www.apple.com/my/legal/warranty" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty" target="_blank">http://www.apple.com/legal/warranty/</a>. In addition, by purchasing an iPhone, you expressly acknowledge that:</p> <ul class="as-shopagreement-list"> <li class="as-shopagreement-listitem">A wireless service plan is required to activate all iPhone features.</li> <li class="as-shopagreement-listitem">Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.</li> </ul> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Wireless Services</h2> <p class="as-shopagreement-subcopy">Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. Exchanging a product at the Apple Store does not automatically cancel your wireless service. You are responsible for your wireless service agreement and for any applicable fees associated with your wireless account.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Pricing and Price Reductions/Corrections</h2> <p class="as-shopagreement-subcopy">With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and sales tax is available on the <a href="https://www.apple.com/my/shop/help/payments" target="_blank">Payment & Pricing</a> page.</p> <p class="as-shopagreement-subcopy">Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 1800-80-6419 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events. Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Order Receipt and Status Check</h2> <p class="as-shopagreement-subcopy">Information contained at the Apple Store constitutes an invitation to treat. No such information constitutes an offer by us to supply any products. By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases this will be within twenty-four hours for items that are in stock. Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order. After you receive our email order confirmation, you can visit Order Status online to check your orders status at anytime. When the order status message shows “Preparing for Shipment”, it means that we have accepted your order.</p> <p class="as-shopagreement-subcopy">You may pay for your products by the methods of payment as displayed on the payment section of the Apple Store from time to time. You may be charged upon order placement.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Shipping & Delivery</h2> <p class="as-shopagreement-subcopy">Please review the <a href="/my/shop/help/shipping_delivery" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: help/shipping_delivery" target="_blank">Shipping & Pickup page</a> to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment. Apple must receive your payment within 30 minutes after order placement or your order will be cancelled.</p> <p class="as-shopagreement-subcopy">As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email.  If there are any issues with delivery, please contact Apple to resolve. </p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Consumers Only</h2> <p class="as-shopagreement-subcopy">The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel or delay your order if we have reasonable grounds to believe the product is not being purchased by you for end use.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Malaysia Sales Only</h2> <p class="as-shopagreement-subcopy">The Apple Store accepts orders from billing addresses within Malaysia. Apple will not ship products purchased at the Apple Store to an address outside of the Malaysia. Apple products are subject to Malaysia and international export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Shopping outside Malaysia</h2> <p class="as-shopagreement-subcopy">There are more than 35 Apple Online Stores in countries or regions around the globe. The Apple Online Store Malaysia ships only within Malaysia. If you would like to purchase Apple products from outside Malaysia, please see our <a href="/my/shop/browse/open/country_selector" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: open/country_selector" target="_blank">International Store Directory</a> to find out if an Apple Online Store serves your country or region.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Product Availability and Limitations</h2> <p class="as-shopagreement-subcopy">Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.</p> </div> <div class="as-shopagreement-item"> <h2 class="as-shopagreement-subheading">Apple One-Year Limited Manufacturer Warranty</h2> <p class="as-shopagreement-subcopy">Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple branded product. The applicable warranty terms and conditions can be reviewed at <a href="https://www.apple.com/my/legal/warranty" data-slot-name="OverlayContent" data-feature-name="Astro Link" data-display-name="AOS: legal/warranty" target="_blank">http://apple.com/legal/warranty</a> and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer - please see your product box and literature for details.</p> </div> </div> <script crossorigin="anonymous">dciddstr = '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';</script> <div id="portal"></div> </body> </html>