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><div class="wpb_wrapper"><div style="padding-top:30px;margin-bottom:0px;"><div class="text-center small-screen-center portfolio-header"> <a class="prev-portfolio-item" data-original-title="Previous" data-toggle="tooltip" href="https://visionhelpdesk.com/help-desk-features/client-management"><i class="fa fa-lg fa-angle-left"></i></a> <a class="text-center" data-original-title="Home" data-toggle="tooltip" href="https://visionhelpdesk.com/help-desk-features"><i class="fa fa-lg fa-home"></i></a> <a class="next-portfolio-item" data-original-title="Next" data-toggle="tooltip" href="https://visionhelpdesk.com/help-desk-features/help-desk-automation"><i class="fa fa-lg fa-angle-right"></i></a><hr/></div></div></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center" ><h2 class="text-center super hairline no-bordered-header">Help Desk Knowledge Base & Solutions Management</h2><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><p>setup multi level categorised self service portal and save customers as well as your time from answering repetitive questions.</p></div></div></div></section><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNjAwIiBoZWlnaHQ9Ijg5OSIgdmlld0JveD0iMCAwIDE2MDAgODk5Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1600" height="899" alt="Help Desk Knowledge Base" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-knowledgebase.png" class="aligncenter"/></div></div></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center" ><h2 class="text-center super hairline no-bordered-header">Help Desk Knowledge Base Articles, Downloads, Q&A Management</h2><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><p>setup up internal as well as external customer facing knowledge-base, manage file downloads, help articles and more.</p></div></div></div></section><section class="section swatch-red-white section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-Default" ><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxMDI0IiBoZWlnaHQ9IjU3NSIgdmlld0JveD0iMCAwIDEwMjQgNTc1Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1024" height="575" alt="Help Desk Solutions Management Software" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-category-1024x575.png" class="aligncenter"/></div><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Knowledge-base Management</h3><p>Create multi level categorized knowledge base</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Download Management</h3><p>Create downloads attach files and allow login clients to access download files.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Question and Answer</h3><p>Setup question and answer portal where customers can post questions and others can respond to it.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Staff knowledge-base</h3><p>Setup internal knowledge-base which can be used by staff members.</p></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center" ><h2 class="text-center super hairline bordered-header">Help Desk Knowledge Base Features</h2></div></div></div></section><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Multi Level Category</h3><p>Categorize your articles in a structured way</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Comment Moderation</h3><p>The staff member can decide whether to allow comments for the articles. The comments can be approved or disapproved.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Featured Articles</h3><p>Featured articles appear on top of all categories – It gives the proper exposure to the article.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Knowledge-base Suggestion for Client</h3><p>Whenever a ticket is submitted by the client, then the list of knowledgebase articles related to their subject are displayed. Thus the customer can decide whether their question is being answered or they should proceed further with their ticket submission.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Knowledge-base Search on Client Portal</h3><p>Global knowledge-base search option available on customer portal</p></div></div></div><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Article Rating</h3><p>It allows the customers to rate the articles put forth by the staff members. Thus the staff members get to know what customer think about their articles.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Control article visibility</h3><p>Define who can view articles, It can be visible to everybody, logged in clients or only to the staff members.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Attachment Support</h3><p>Add files along with your article</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Knowledge-base Suggestion for Staff</h3><p>While solving tickets staff members can search KB right from tickets and include articles in ticket reply. Thus, increases staff productivity and saves time.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>User friendly knowledgebase URLs</h3><p>Create user friendly and SEO optimized knowledge-base articles</p></div></div></div></div></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center" ><h2 class="text-center super hairline no-bordered-header">Community Forums</h2><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><p>With community forums your end users can raise topics and run discussion with other users, staff members can moderate the topics and approve or disapprove the comments on forums.</p></div></div></div></section><section class="section swatch-red-white section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-Default" ><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxMDI0IiBoZWlnaHQ9Ijc0MiIgdmlld0JveD0iMCAwIDEwMjQgNzQyIj48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1024" height="742" alt="Community Forums - Help Desk Software" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/08/vh-cp-forums-1024x742.png" class="aligncenter"/></div><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Community Forums</h3><p>Create multi level categorised Forums</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Forum Access Control</h3><p>Define access rights for customers</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Approve or Disapprove Topics</h3><p>Staff can approve or disapprove forum topics or end user comments to topics.</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Internal & External Forums</h3><p>Internal forums are mainly for staff users and external forums for end users.</p></div></div></div></div></div></section> <span class="hide"><span class="author vcard"><span class="fn">Vision Helpdesk</span></span><span class="entry-title">Knowledgebase & Forums</span><time class="entry-date updated" datetime="2015-05-01T14:36:09+00:00">05.01.2015</time></span></article><footer id="footer" role="contentinfo"><section class="section 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fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/4-service-desk-trends-to-know-in-2024.html" title="4 Service Desk Trends To Know In 2024">4 Service Desk Trends To Know In 2024</a> <small> 14 October 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" title="The Benefits of IT Customer Service Software">The Benefits of IT Customer Service Software</a> <small> 09 July 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/simplify-client-support-processes-with-vision-helpdesks-customer-support-tools.html" title="Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools">Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools</a> <small> 17 June 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/comparing-zendesk-vs-freshdesk-vs-vision-helpdesk.html" title="Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk">Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk</a> <small> 05 April 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-top-live-chat-software-trends-to-expect-in-2024.html" title="The Top Live Chat Software Trends to Expect in 2024">The Top Live Chat Software Trends to Expect in 2024</a> <small> 13 February 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html" title="What the Best Service Desk Will Look Like in 2024">What the Best Service Desk Will Look Like in 2024</a> <small> 17 January 2024 </small></li></ul></div></div></div></div></section><section class="section swatch-black-white section-tiny "><div class="container"><div 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