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role="main"><section class="section swatch-blue-white section-short " ><div class="background-media"></div><div class="background-overlay" style="background-color:rgba(0,0,0,0)"></div><div class="container"><header class="section-header text-center underline"><h1 class="headline super hairline">Cookies Policy</h1></header></div></section><article id="post-6558" class="post-6558 page type-page status-publish hentry"><section class="section swatch-white-red section-normal " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-default" ><p><strong>VISION HELPDESK – COOKIES POLICY </strong></p><p>This website, https://www.visionhelpdesk.com (the “Website”), is operated by Vision Helpdesk. (JPK Software Solutions Pvt. Ltd.)</p><p><strong>What are cookies?</strong></p><p>Cookies are a small text files that are stored in your web browser that allows Vision Helpdesk or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on Vision Helpdesk website.</p><p>Cookies might be used for the following purposes:</p><ul><li>To enable certain functions</li><li>To provide analytics</li><li>To store your preferences</li><li>To enable ad delivery and behavioral advertising</li></ul><p><strong>Vision Helpdesk uses both session cookies and persistent cookies.</strong></p><p>A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.</p><p>A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.</p><p><strong>How do third parties use cookies on the Vision Helpdesk Website?</strong></p><p>Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Vision Helpdesk Website and other websites that you’ve visited.</p><p><strong>What are your cookies options?</strong></p><p>If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.</p><p>Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.</p><p><strong>Vision Helpdesk Software Related Cookies</strong></p><ul><li><strong>article_id_</strong> – article ratings ARTICLEIDS – article read detection</li><li><strong>vis_client_local</strong> – client login</li><li><strong>can_view_ticket</strong> – client ticket access</li><li><strong>view_selfticket</strong> – organization / contact ticket</li><li><strong>can_reply_ticket</strong> – client reply access</li><li><strong>can_access_billing</strong> – client billing access</li><li><strong>vis_client_language</strong> – client language</li><li><strong>IS_LOGOUT</strong> – check login</li><li><strong>OP_LOGOUT</strong> – language for manage portal</li><li><strong>vis_staff_local</strong> – staff session id</li><li><strong>vis_staff_language</strong> – store staff language</li><li><strong>FIRST_LOGIN</strong> – check when staff first login</li><li><strong>USER_ID</strong> – store staff_id</li><li><strong>vis_filter_id_page</strong> – after filter data save page filter pages</li></ul><p><strong>Privacy Policy:</strong> <a href="https://www.visionhelpdesk.com/privacy-policy">https://www.visionhelpdesk.com/privacy-policy</a></p><p><strong>Cookies related to 3<sup>rd</sup> Party Software Integration with Vision Helpdesk: </strong></p><p>If you integrate with some 3<sup>rd</sup> party application example Facebook, Twitter, etc for extending certain functionality of Vision Helpdesk Software, the respective app’s may setup cookie for their functionality which is ultimately governed by respective app’s privacy policy.</p><p><strong>List of Cookies used by the Website:</strong></p><p><strong>Set by or on behalf of:</strong> Google analytics</p><p><strong>Purpose:</strong> Website analytics cookie for visitor information and source.</p><p><strong>Website using cookie:</strong> VisionHelpdesk.com</p><p><strong>Privacy Policy:</strong> <a href="https://www.google.com/intl/en/policies/privacy/">https://www.google.com/intl/en/policies/privacy/</a></p><p><strong>Set by or on behalf of:</strong> Adwords Conversion</p><p><strong>Purpose:</strong> Conversion tracking cookie for ads delivered by Google Adwords</p><p><strong>Website using cookie:</strong> VisionHelpdesk.com</p><p><strong>Privacy Policy:</strong> <a href="https://www.google.com/intl/en/policies/privacy/">https://www.google.com/intl/en/policies/privacy/</a></p><p><strong>Set by or on behalf of:</strong> Capterra</p><p><strong>Purpose:</strong> Conversion tracking cookie for ads delivered by Capterra</p><p><strong>Website using cookie:</strong> VisionHelpdesk.com</p><p><strong>Privacy Policy:</strong> <a href="https://www.capterra.com/legal_privacy_policy">https://www.capterra.com/legal_privacy_policy</a></p><p><strong>Set by or on behalf of:</strong> Facebook</p><p><strong>Purpose:</strong> Sharing Blog posts on Facebook</p><p><strong>Website using cookie:</strong> VisionHelpdesk.com</p><p><strong>Privacy Policy:</strong> <a href="http://www.facebook.com/about/privacy/">http://www.facebook.com/about/privacy/</a></p><p><strong>Set by or on behalf of:</strong> Getapp</p><p><strong>Purpose: </strong>Getapp partners with third party ad networks to provide you targeted advertising based upon your interests.</p><p><strong>Website using cookie:</strong> VisionHelpdesk.com</p><p><strong>Privacy Policy:</strong> <a href="https://www.getapp.com/privacy_policy">https://www.getapp.com/privacy_policy</a></p><p><strong>Set by or on behalf of: </strong>Livezilla.net</p><p><strong>Purpose: </strong>We use live chat software by Livezilla.net for our live chat support purpose.</p><p><strong>Website using cookie:</strong> VisionHelpdesk.com</p><p><strong>Privacy Policy:</strong> <a href="https://www.livezilla.net/disclaimer/en/">https://www.livezilla.net/disclaimer/en/</a></p><p><strong>Where can I find more information about cookies?</strong></p><p>You can learn more about cookies by visiting the following third party websites:</p><ul><li><a href="http://browsers.about.com/od/faq/tp/delete-cookies.htm">About.com Browser Guide</a></li><li><a href="http://allaboutcookies.org/">All About Cookies.org</a></li><li><a href="http://www.networkadvertising.org/">Network Advertising Initiative</a></li></ul></div></div></div></section> <span class="hide"><span class="author vcard"><span class="fn">Vision Helpdesk</span></span><span class="entry-title">Cookies Policy</span><time class="entry-date updated" datetime="2018-04-02T07:51:19+00:00">04.02.2018</time></span></article><footer id="footer" role="contentinfo"><section class="section swatch-black-white section-normal has-top"><div class="decor-top"><svg class="decor hidden-xs hidden-sm" height="100%" preserveaspectratio="none" version="1.1" viewbox="0 0 100 100" width="100%" xmlns="http://www.w3.org/2000/svg"> <path d="M0 100 L2 60 L4 100 L6 60 L8 100 L10 60 L12 100 L14 60 L16 100 L18 60 L20 100 L22 60 L24 100 L26 60 L28 100 L30 60 L32 100 L34 60 L36 100 L38 60 L40 100 L42 60 L44 100 L46 60 L48 100 L50 60 L52 100 L54 60 L56 100 L58 60 L60 100 L62 60 L64 100 L66 60 L68 100 L70 60 L72 100 L74 60 L76 100 L78 60 L80 100 L82 60 L84 100 L86 60 L88 100 L90 60 L92 100 L94 60 L96 100 L98 60 L100 100 Z" stroke-width="0"></path> </svg> <svg class="decor visible-xs visible-sm" height="100%" preserveaspectratio="none" version="1.1" viewbox="0 0 100 100" width="100%" xmlns="http://www.w3.org/2000/svg"> <path d="M0 100 L5 60 L10 100 L5 60 L10 100 L15 60 L20 100 L25 60 L30 100 L35 60 L40 100 L45 60 L50 100 L55 60 L60 100 L65 60 L70 100 L75 60 L80 100 L85 60 L90 100 L95 60 L100 100" stroke-width="0"></path> </svg></div><div class="container"><div class="row"><div class="col-md-3"><div id="nav_menu-2" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Terms & Policies</h3><div class="menu-vision-helpdesk-policies-container"><ul id="menu-vision-helpdesk-policies" class="menu"><li id="menu-item-6586" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6586"><a href="https://www.visionhelpdesk.com/privacy-policy">Privacy Policy</a></li><li id="menu-item-6580" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-6558 current_page_item menu-item-6580 active"><a href="https://www.visionhelpdesk.com/cookies-policy" aria-current="page">Cookies Policy</a></li><li id="menu-item-6581" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6581"><a href="https://www.visionhelpdesk.com/support-policy">Support Policy</a></li><li id="menu-item-6582" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6582"><a href="https://www.visionhelpdesk.com/data-hosting-policy">Data Hosting Policy</a></li><li id="menu-item-6584" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6584"><a href="https://www.visionhelpdesk.com/data-deletion-policy">Data Deletion Policy</a></li><li id="menu-item-6585" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6585"><a href="https://www.visionhelpdesk.com/data-backup-policy">Data Backup Policy</a></li><li id="menu-item-6589" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-6589"><a href="https://www.visionhelpdesk.com/company">Company</a><ul class="sub-menu"><li id="menu-item-6590" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6590"><a href="https://www.visionhelpdesk.com/blog">Blog</a></li><li id="menu-item-6588" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6588"><a href="https://www.visionhelpdesk.com/customers">Customers</a></li><li id="menu-item-8264" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8264"><a href="https://www.visionhelpdesk.com/partners">Partners</a></li><li id="menu-item-6594" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6594"><a href="https://www.visionhelpdesk.com/security">Security & ISO 27001:2013</a></li><li id="menu-item-6889" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6889"><a href="https://www.visionhelpdesk.com/pinkverify-certified">PinkVERIFY™ Certified</a></li></ul></li><li id="menu-item-6587" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6587"><a href="https://www.visionhelpdesk.com/terms-and-conditions">EULA & Terms of Services</a></li><li id="menu-item-6583" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6583"><a href="https://www.visionhelpdesk.com/gdpr">GDPR & EU Data Protection</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-4" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Help Desk Features</h3><div class="menu-top-help-desk-features-container"><ul id="menu-top-help-desk-features" class="menu"><li id="menu-item-1733" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1733"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticketing">Ticketing Help Desk</a></li><li id="menu-item-1726" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1726"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-channel-help-desk">Multi Channel Help Desk</a></li><li id="menu-item-1735" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1735"><a href="https://www.visionhelpdesk.com/help-desk-features/blabby">Blabby – Staff Collaboration</a></li><li id="menu-item-1734" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1734"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-ticket-billing">Help Desk Ticket Billing</a></li><li id="menu-item-1722" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1722"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-gamification">Help Desk Gamification</a></li><li id="menu-item-1732" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1732"><a href="https://www.visionhelpdesk.com/help-desk-features/task-management">Task Management</a></li><li id="menu-item-1729" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1729"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-knowledge-base">Knowledgebase & Forums</a></li><li id="menu-item-1723" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1723"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-automation">Help Desk Automation</a></li><li id="menu-item-1731" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1731"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-sla-management">SLA Rules and Ticket Escalation</a></li><li id="menu-item-1725" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1725"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-time-tracking">Help Desk Time Tracking</a></li><li id="menu-item-1727" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1727"><a href="https://www.visionhelpdesk.com/help-desk-features/multi-language-help-desk">Multi Language Help Desk</a></li><li id="menu-item-1721" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1721"><a href="https://www.visionhelpdesk.com/help-desk-features/customer-support-survey">Customer Support Survey</a></li><li id="menu-item-1730" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1730"><a href="https://www.visionhelpdesk.com/help-desk-features/self-service-customer-portal">Self Service Customer Portal</a></li><li id="menu-item-1728" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1728"><a href="https://www.visionhelpdesk.com/help-desk-features/secure-help-desk">Secure Help Desk</a></li><li id="menu-item-1724" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1724"><a href="https://www.visionhelpdesk.com/help-desk-features/help-desk-reports-analytics">Help Desk Reporting</a></li><li id="menu-item-1737" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1737"><a href="https://www.visionhelpdesk.com/apps">Apps and Integrations</a></li></ul></div></div></div><div class="col-md-3"><div id="nav_menu-7" class="sidebar-widget widget_nav_menu"><h3 class="sidebar-header">Top Service Desk Features</h3><div class="menu-service-desk-features-container"><ul id="menu-service-desk-features" class="menu"><li id="menu-item-1707" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1707"><a href="https://www.visionhelpdesk.com/service-desk-features/asset-management">IT Asset Management</a></li><li id="menu-item-1706" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1706"><a href="https://www.visionhelpdesk.com/service-desk-features/incident-management">Incident Management</a></li><li id="menu-item-1705" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1705"><a href="https://www.visionhelpdesk.com/service-desk-features/problem-management">Problem Management</a></li><li id="menu-item-1704" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1704"><a href="https://www.visionhelpdesk.com/service-desk-features/change-management">Change Management</a></li><li id="menu-item-1703" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1703"><a href="https://www.visionhelpdesk.com/service-desk-features/release-management">Release Management</a></li><li id="menu-item-1702" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1702"><a href="https://www.visionhelpdesk.com/service-desk-features/knowledgebase-management">Knowledgebase Management</a></li><li id="menu-item-1777" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1777"><a href="https://www.visionhelpdesk.com/service-desk-features/supplier-management">Supplier Management</a></li><li id="menu-item-1780" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1780"><a href="https://www.visionhelpdesk.com/service-desk-features/configuration-management-database-cmdb">Configuration Management Database (CMDB)</a></li><li id="menu-item-1781" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1781"><a href="https://www.visionhelpdesk.com/service-desk-features/service-catalog-management">IT Service Catalog Management</a></li><li id="menu-item-1778" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1778"><a href="https://www.visionhelpdesk.com/service-desk-features/product-catalog">Product Catalog</a></li><li id="menu-item-1779" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1779"><a href="https://www.visionhelpdesk.com/service-desk-features/contract-management">Contract Management</a></li><li id="menu-item-1788" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1788"><a href="https://www.visionhelpdesk.com/service-desk-features/financial-management">IT Service Financial Management</a></li></ul></div></div></div><div class="col-md-3"><div id="recent-posts-3" class="sidebar-widget widget_recent_entries"><h3 class="sidebar-header">News and Updates</h3><ul><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/4-service-desk-trends-to-know-in-2024.html" title="4 Service Desk Trends To Know In 2024">4 Service Desk Trends To Know In 2024</a> <small> 14 October 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" title="The Benefits of IT Customer Service Software">The Benefits of IT Customer Service Software</a> <small> 09 July 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/simplify-client-support-processes-with-vision-helpdesks-customer-support-tools.html" title="Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools">Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools</a> <small> 17 June 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/comparing-zendesk-vs-freshdesk-vs-vision-helpdesk.html" title="Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk">Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk</a> <small> 05 April 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-top-live-chat-software-trends-to-expect-in-2024.html" title="The Top Live Chat Software Trends to Expect in 2024">The Top Live Chat Software Trends to Expect in 2024</a> <small> 13 February 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html" title="What the Best Service Desk Will Look Like in 2024">What the Best Service Desk Will Look Like in 2024</a> <small> 17 January 2024 </small></li></ul></div></div></div></div></section><section class="section swatch-black-white section-tiny "><div class="container"><div 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