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class="wpb_wrapper"><div style="padding-top:30px;margin-bottom:0px;"><div class="text-center small-screen-center portfolio-header"> <a class="prev-portfolio-item" data-original-title="Previous" data-toggle="tooltip" href="https://www.visionhelpdesk.com/help-desk-features"><i class="fa fa-lg fa-angle-left"></i></a> <a class="text-center" data-original-title="Home" data-toggle="tooltip" href="https://visionhelpdesk.com/service-desk-features"><i class="fa fa-lg fa-home"></i></a> <a class="next-portfolio-item" data-original-title="Next" data-toggle="tooltip" href="https://visionhelpdesk.com/service-desk-features/incident-management"><i class="fa fa-lg fa-angle-right"></i></a><hr/></div></div></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-default" ><h2 class="text-center super hairline no-bordered-header">What is IT Asset Management (ITAM)?</h2><div class="vc_empty_space" style="height: 32px"><span class="vc_empty_space_inner"></span></div><p>IT Asset Management (ITAM) is the management of the hardware and software assets in an organisation.</p><p>One of the main processes of IT Asset Management is tracking the complete lifecycle of your IT assets. This includes employee request for a new asset, management approval, procurement, provisioning, recycling, and retirement.</p><p>An ITAM strategy helps establish the proper procedures for Asset procurement. e.g., Lets say you have a service request portal for your employees to request assets, This will ensure that IT is aware of new asset requirement. Thus, eliminates the possibility of shadow IT.</p><p>It also helps IT start the approval process as well the procurement process. Managing every part of the asset lifecycle assist IT with providing employees with a quality service and keeps them informed to make the right decisions.</p><p>In short ITAM keeps track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.</p></div></div></div></section><section class="section swatch-white-red section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="bounceInDown" data-os-animation-delay="0.1s"><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNjAwIiBoZWlnaHQ9Ijg5OSIgdmlld0JveD0iMCAwIDE2MDAgODk5Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1600" height="899" alt="Asset Management" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-asset.png" class="aligncenter"/></div></div></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-default" ><h2 class="text-center super hairline bordered-header">IT Asset Management Features</h2></div></div></div></section><section class="section swatch-red-white section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-6 text-Default" ><div class="vc_empty_space" style="height: 64px"><span class="vc_empty_space_inner"></span></div><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxMDI0IiBoZWlnaHQ9IjU3NSIgdmlld0JveD0iMCAwIDEwMjQgNTc1Ij48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzdHlsZT0iZmlsbDojY2ZkNGRiO2ZpbGwtb3BhY2l0eTogMC4xOyIvPjwvc3ZnPg==" width="1024" height="575" alt="IT Asset Management (ITAM)" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/vh-cmdb-1024x575.png" class="aligncenter"/></div><div class="col-md-6 text-default" ><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>CMDB</h3><p>Track and manage configuration items CI’s</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Link Assets</h3><p>Attach relationship among CI’s</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Associate CI's with different ITIL modules</h3><p>Link CI’s with Incident, Service Request, Problems, Changes and Releases</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Track expenses and maintenance cost</h3><p>Keep a track of IT asset expenses and maintenance cost</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Analyze Impact on CI's</h3><p>Know the impact across CI’s</p></div></div><div class="list-fancy-icons"><div class="list-item"><div class="round"> <i class="fa fa-star" data-animation="none"></i></div><h3>Inventory and Software Licenses</h3><p>Track hardware inventory and Software licenses.</p></div></div></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-default" ><h2 class="text-center super hairline bordered-header">IT Asset Management Modules</h2></div></div></div></section><section class="section swatch-white-red section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-center os-animation" data-os-animation="none" data-os-animation-delay="0.1s"><ul class="list-unstyled row horizontal-icon-border box-list"><li class="col-md-2"><div class="box-round box-normal"><div class="box-dummy"></div><a class="box-inner" href="https://www.visionhelpdesk.com/service-desk-features/service-catalog-management" target="_self"><i class="vh vh-service-category" data-animation="bounce"></i></a></div><h3 class="text-center"> <a href="https://www.visionhelpdesk.com/service-desk-features/service-catalog-management" target="_self"> Service Catalog </a></h3><p class="text-center"></p></li><li class="col-md-2"><div class="box-round box-normal"><div class="box-dummy"></div><a class="box-inner" href="https://www.visionhelpdesk.com/service-desk-features/configuration-management-database-cmdb" target="_self"><i class="vh vh-cmdb" data-animation="bounce"></i></a></div><h3 class="text-center"> <a href="https://www.visionhelpdesk.com/service-desk-features/configuration-management-database-cmdb" target="_self"> CMDB </a></h3><p class="text-center"></p></li><li class="col-md-2"><div class="box-round box-normal"><div class="box-dummy"></div><a class="box-inner" href="https://www.visionhelpdesk.com/service-desk-features/product-catalog" target="_self"><i class="vh vh-ci-product" data-animation="bounce"></i></a></div><h3 class="text-center"> <a href="https://www.visionhelpdesk.com/service-desk-features/product-catalog" target="_self"> Product Catalog </a></h3><p class="text-center"></p></li><li class="col-md-2"><div class="box-round box-normal"><div class="box-dummy"></div><a class="box-inner" href="https://www.visionhelpdesk.com/service-desk-features/supplier-management" target="_self"><i class="vh vh-stall" data-animation="bounce"></i></a></div><h3 class="text-center"> <a href="https://www.visionhelpdesk.com/service-desk-features/supplier-management" target="_self"> Supplier Management </a></h3><p class="text-center"></p></li><li class="col-md-2"><div class="box-round box-normal"><div class="box-dummy"></div><a class="box-inner" href="https://www.visionhelpdesk.com/service-desk-features/financial-management" target="_self"><i class="vh vh-finance-management" data-animation="bounce"></i></a></div><h3 class="text-center"> <a href="https://www.visionhelpdesk.com/service-desk-features/financial-management" target="_self"> Financial Management </a></h3><p class="text-center"></p></li><li class="col-md-2"><div class="box-round box-normal"><div class="box-dummy"></div><a class="box-inner" href="https://www.visionhelpdesk.com/service-desk-features/contract-management" target="_self"><i class="vh vh-contract-management" data-animation="bounce"></i></a></div><h3 class="text-center"> <a href="https://www.visionhelpdesk.com/service-desk-features/contract-management" target="_self"> Contract Management </a></h3><p class="text-center"></p></li></ul></div></div></div></section><section class="section swatch-red-white section-short " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-default" ><h2 class="text-center super hairline bordered-header">Service Desk Articles</h2></div></div></div></section><section class="section swatch-red-white section-tiny " ><div class="background-media"></div><div class="background-overlay" style=""></div><div class="container"><div class="row vertical-top"><div class="col-md-12 text-default" ><div class="row"><ul class="list-unstyled list-container"><li class="post-item col-md-4"><div class="grid-post swatch-red-white"><article id="post-9829" class="post-showinfo post-9829 post type-post status-publish format-standard hentry category-service-desk-articles"><div class="post-media overlay"></div><div class="post-head small-screen-center"><h2 class="post-title entry-title"> <a href="https://www.visionhelpdesk.com/4-service-desk-trends-to-know-in-2024.html" title="Permalink to 4 Service Desk Trends To Know In 2024" rel="bookmark"> 4 Service Desk Trends To Know In 2024 </a></h2> <small class="post-author"> <a href="https://www.visionhelpdesk.com/author/megha"> Megha Jadhav </a> </small> <small class="post-date"> October 14, 2024 </small><div class="post-icon"><div class="hex hex-big"> <i class="fa fa-file-text"></i></div></div></div><div class="post-body entry-content"><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI4MDAiIGhlaWdodD0iNDE5IiB2aWV3Qm94PSIwIDAgODAwIDQxOSI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" class="aligncenter wp-image-6341 size-full" title="Service Desk Trends" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2017/06/it-servicedesk.jpg" alt="Service Desk Trends" width="800" height="419" data-srcset="https://www.visionhelpdesk.com/wp-content/uploads/2017/06/it-servicedesk.jpg 800w, https://www.visionhelpdesk.com/wp-content/uploads/2017/06/it-servicedesk-300x157.jpg 300w, https://www.visionhelpdesk.com/wp-content/uploads/2017/06/it-servicedesk-768x402.jpg 768w" data-sizes="(max-width: 800px) 100vw, 800px" /></p><h2 style="text-align: center;">4 Service Desk Trends To Know In 2024</h2><p>The remote desktop software market is projected to grow substantially in the coming years, heavily driven by the increasing adoption of remote and flexible working models.</p> <a href="https://www.visionhelpdesk.com/4-service-desk-trends-to-know-in-2024.html" class="more-link">read more..</a></div><div class="post-extras bordered text-center"><div class="text-center"> <span class="post-category"> <i class="fa fa-folder-open"></i> <a href="https://www.visionhelpdesk.com/category/service-desk-articles" rel="tag">Service Desk Articles</a> </span> <span class="post-tags"> </span> <span class="post-link"> </span></div></div> <span class="hide"><span class="author vcard"><span class="fn">Megha Jadhav</span></span><span class="entry-title">4 Service Desk Trends To Know In 2024</span><time class="entry-date updated" datetime="2024-10-14T10:48:03+00:00">10.14.2024</time></span></article></div></li><li class="post-item col-md-4"><div class="grid-post swatch-red-white"><article id="post-9820" class="post-showinfo post-9820 post type-post status-publish format-standard hentry category-service-desk-articles"><div class="post-media overlay"></div><div class="post-head small-screen-center"><h2 class="post-title entry-title"> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" title="Permalink to The Benefits of IT Customer Service Software" rel="bookmark"> The Benefits of IT Customer Service Software </a></h2> <small class="post-author"> <a href="https://www.visionhelpdesk.com/author/megha"> Megha Jadhav </a> </small> <small class="post-date"> July 9, 2024 </small><div class="post-icon"><div class="hex hex-big"> <i class="fa fa-file-text"></i></div></div></div><div class="post-body entry-content"><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI4MDAiIGhlaWdodD0iNDE5IiB2aWV3Qm94PSIwIDAgODAwIDQxOSI+PHJlY3Qgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSIgc3R5bGU9ImZpbGw6I2NmZDRkYjtmaWxsLW9wYWNpdHk6IDAuMTsiLz48L3N2Zz4=" loading="lazy" class="aligncenter wp-image-6237 size-full" title="Customer Support Tools" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2017/01/customer-service-team.jpg" alt="IT Customer Service Software" width="800" height="419" data-srcset="https://www.visionhelpdesk.com/wp-content/uploads/2017/01/customer-service-team.jpg 800w, https://www.visionhelpdesk.com/wp-content/uploads/2017/01/customer-service-team-300x157.jpg 300w, https://www.visionhelpdesk.com/wp-content/uploads/2017/01/customer-service-team-768x402.jpg 768w" data-sizes="(max-width: 800px) 100vw, 800px" /></p><p>If your business has not adopted IT customer service software, doing so should be a priority as part of your digital transformation.</p> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" class="more-link">read more..</a></div><div class="post-extras bordered text-center"><div class="text-center"> <span class="post-category"> <i class="fa fa-folder-open"></i> <a href="https://www.visionhelpdesk.com/category/service-desk-articles" rel="tag">Service Desk Articles</a> </span> <span class="post-tags"> </span> <span class="post-link"> <i class="fa fa-comments"></i> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html#respond">No comments</a> </span></div></div> <span class="hide"><span class="author vcard"><span class="fn">Megha Jadhav</span></span><span class="entry-title">The Benefits of IT Customer Service Software</span><time class="entry-date updated" datetime="2024-07-09T11:47:26+00:00">07.09.2024</time></span></article></div></li><li class="post-item col-md-4"><div class="grid-post swatch-red-white"><article id="post-9800" class="post-showinfo post-9800 post type-post status-publish format-standard hentry category-service-desk-articles"><div class="post-media overlay"></div><div class="post-head small-screen-center"><h2 class="post-title entry-title"> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html" title="Permalink to What the Best Service Desk Will Look Like in 2024" rel="bookmark"> What the Best Service Desk Will Look Like in 2024 </a></h2> <small class="post-author"> <a href="https://www.visionhelpdesk.com/author/megha"> Megha Jadhav </a> </small> <small class="post-date"> January 17, 2024 </small><div class="post-icon"><div class="hex hex-big"> <i class="fa fa-file-text"></i></div></div></div><div class="post-body entry-content"><p><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxNjg4IiBoZWlnaHQ9IjExMjUiIHZpZXdCb3g9IjAgMCAxNjg4IDExMjUiPjxyZWN0IHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHN0eWxlPSJmaWxsOiNjZmQ0ZGI7ZmlsbC1vcGFjaXR5OiAwLjE7Ii8+PC9zdmc+" loading="lazy" class="aligncenter wp-image-7003 size-full" title="Leading Service Desk Software" data-src="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/FreshserviceAlternative.jpg" alt="Best Service Desk Software 2024" width="1688" height="1125" data-srcset="https://www.visionhelpdesk.com/wp-content/uploads/2018/06/FreshserviceAlternative.jpg 1688w, https://www.visionhelpdesk.com/wp-content/uploads/2018/06/FreshserviceAlternative-300x200.jpg 300w, https://www.visionhelpdesk.com/wp-content/uploads/2018/06/FreshserviceAlternative-768x512.jpg 768w, https://www.visionhelpdesk.com/wp-content/uploads/2018/06/FreshserviceAlternative-1024x682.jpg 1024w" data-sizes="(max-width: 1688px) 100vw, 1688px" /></p><p>Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers.</p> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html" class="more-link">read more..</a></div><div class="post-extras bordered text-center"><div class="text-center"> <span class="post-category"> <i class="fa fa-folder-open"></i> <a href="https://www.visionhelpdesk.com/category/service-desk-articles" rel="tag">Service Desk Articles</a> </span> <span class="post-tags"> </span> <span class="post-link"> <i class="fa fa-comments"></i> <a href="https://www.visionhelpdesk.com/what-the-best-service-desk-will-look-like-in-2024.html#respond">No comments</a> </span></div></div> <span class="hide"><span class="author vcard"><span class="fn">Megha Jadhav</span></span><span class="entry-title">What the Best Service Desk Will Look Like in 2024</span><time class="entry-date updated" datetime="2024-01-17T09:59:11+00:00">01.17.2024</time></span></article></div></li></ul></div></div></div></div></section> <span class="hide"><span class="author vcard"><span class="fn">Vision Helpdesk</span></span><span class="entry-title">IT Asset Management</span><time class="entry-date updated" datetime="2015-05-01T09:12:13+00:00">05.01.2015</time></span></article><footer id="footer" role="contentinfo"><section class="section swatch-black-white section-normal has-top"><div class="decor-top"><svg class="decor hidden-xs hidden-sm" height="100%" preserveaspectratio="none" version="1.1" viewbox="0 0 100 100" width="100%" xmlns="http://www.w3.org/2000/svg"> <path d="M0 100 L2 60 L4 100 L6 60 L8 100 L10 60 L12 100 L14 60 L16 100 L18 60 L20 100 L22 60 L24 100 L26 60 L28 100 L30 60 L32 100 L34 60 L36 100 L38 60 L40 100 L42 60 L44 100 L46 60 L48 100 L50 60 L52 100 L54 60 L56 100 L58 60 L60 100 L62 60 L64 100 L66 60 L68 100 L70 60 L72 100 L74 60 L76 100 L78 60 L80 100 L82 60 L84 100 L86 60 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<i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/the-benefits-of-it-customer-service-software.html" title="The Benefits of IT Customer Service Software">The Benefits of IT Customer Service Software</a> <small> 09 July 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/simplify-client-support-processes-with-vision-helpdesks-customer-support-tools.html" title="Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools">Simplify Client Support Processes with Vision Helpdesk’s Customer Support Tools</a> <small> 17 June 2024 </small></li><li><div class="post-icon"> <i class="fa fa-file-text"></i></div> <a href="https://www.visionhelpdesk.com/comparing-zendesk-vs-freshdesk-vs-vision-helpdesk.html" title="Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk">Comparing Zendesk vs. Freshdesk vs. Vision Helpdesk</a> <small> 05 April 2024 </small></li><li><div 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