Help Desk Software for Small Business - 2018

<!DOCTYPE html> <html lang="en"> <head> <title>Help Desk Software for Small Business - 2018 | AgileCRM</title> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta charset="utf-8"> <link rel="canonical" href="https://www.agilecrm.com/helpdesk"/> <meta name="description" content="Learn about the best help desk software for small business. Provide a better customer experience that’s highly personalized and significantly more productive.">  <link rel="icon" type="image/png" href="https://cdnsite.agilecrm.com/agile.png" /> <meta property="og:locale" content="en_US"/> <meta property="og:type" content="article"/> <meta property="og:site_name" content="Agile CRM"/> <meta property="og:title" content="Help Desk Software for Small Business - 2018 | AgileCRM"/> <meta property="og:description" content="Learn about the best help desk software for small business. 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box-shadow: 0 0 9px rgba(0,0,0,.1)!important;" class="mobno" id="signup1" ></div> </div> </div>   <div class="container p-b-md"> <div class="row img-alternate">  <div class="col-sm-3 col-xs-12 col-sm-offset-2 m-t-lg"> <img class="wow animate rotateIn" style="padding-top:0; margin-top:15px; height:150px; width:150px; -webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;" src="/icons/helpdesk/support.svg" alt="Helpdesk Sotware"> </div> <div class="col-sm-6 col-xs-12 m-t-lg wow animate fadeIn"> <h1 class="text-left white-text ">Help Desk Software</h1> <small class="light-text text-left">SUPPORT AT YOUR FINGERTIPS</small> <p class="text-left white-text " style="word-wrap: break-word;">Great customer support separates decent companies from excellent companies. A positive customer support experience is a crucially important piece of the customer journey. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.</p> </div> </div> </div> </div> <div class = "container text-center m-t-xxl "> <div class="" style="padding-bottom:10px; font-size: 24px">Start with FREE account today! </div> <div class="row m-b-xl m-t"> <div class="col-xs-12 "> <div class="pricing3"> <div class="" style="text-align:center"> <div class="subscribe-form " style="margin-top:0"> <form name="agile" id="agile" class="form-inline" method="post" action="https://my.agilecrm.com/register" onsubmit="return isValid(this);"> <div class="input-group"> <input type="text" id="form-email" name="email" class="form-control" placeholder="Enter your e-mail here"> <span class="input-group-btn"> <button class="btn btn-secondary" onclick="goog_report_conversion ('https://my.agilecrm.com/register')" type="submit" data-plan-name="Free">GET STARTED</button> </span> </div> </form> </div> <div style="padding-top: 10px"><small class="m-b animated fadeIn nocc"><span style="color:#0aa1ec; font-weight:400">FREE for 10 Users.</span> No credit card required. </small></div> </div> </div> </div> </div> </div>  <div class="text-center m-b-xxl"> <div id="contact-management-carousel" class="carousel slide features screens" > <ol class="carousel-indicators m-b-xxl" style=" bottom: -22px;"> <li data-target="#contact-management-carousel" data-slide-to="0" class="active"></li> <li data-target="#contact-management-carousel" data-slide-to="1" class=""></li> <li data-target="#contact-management-carousel" data-slide-to="2" class=""></li> <li data-target="#contact-management-carousel" data-slide-to="3" class=""></li> <li data-target="#contact-management-carousel" data-slide-to="4" class=""></li> </ol> <div class="carousel-inner" > <div class="item active" > <center> <img class="img-responsive thumbnail centered" style="background-color: transparent;border: 0px solid #ddd; " src="/icons/helpdesk/tickes-collection.png" alt="Help desk software ticket collection"></center> </div> <div class="item"><center> <img class="img-responsive thumbnail centered" style="background-color: transparent;border: 0px solid #ddd; " src="/icons/helpdesk/ticket-setting.png" alt="Help desk software ticket settings"></center> </div> <div class="item"><center> <img class="img-responsive thumbnail centered" style="background-color: transparent;border: 0px solid #ddd; " src="/icons/helpdesk/ticket-workflow.png" alt="Help desk software ticket workflow"></center> </div> <div class="item"><center> <img class="img-responsive thumbnail centered" style="background-color: transparent;border: 0px solid #ddd; " src="/icons/helpdesk/ticket-timeline.png" alt="Ticket timeline"></center> </div> <div class="item"><center> <img class="img-responsive thumbnail centered" style="background-color: transparent;border: 0px solid #ddd; " src="/icons/helpdesk/recommendations.png" alt="Recommendations timeline"></center> </div> </div> </div> </div>  <div class="container text-center"> <p>Agile CRM’s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It’s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile’s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless.</p> </div> <div class="container m-t-xxl wow animate fadeIn"> <div class="m-b m-t-xxl helpdesk-content"> <h2 align="center">Help Desk Software Features</h2> </div> <div class="col-xs-12 m-b m-t-xxl"> <div class="row auto-margin"> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s; padding:10px 35px"> <div class="text-center m-b m-t"> <img class="ticket-labeling" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h5 class="text-center">Ticketing</h5> <p class="text-light text-center">Resolve every issue in the shortest possible time with powerful ticketing features. Keep customers satisfied over the long term and reduce attrition.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s; padding:10px 35px"> <div class="text-center m-b m-t"> <img class="groups" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h5 class="text-center">Groups</h5> <p class="text-light text-center">Categorize tickets according to the issue and route them to the appropriate group (e.g. sales or support). Use this feature to give customers their own, dedicated support rep.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s; padding:10px 35px"> <div class="text-center m-b m-t"> <img class="smart-views" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h5 class="text-center">Smart Views</h5> <p class="text-light text-center">Enjoy at-a-glance views of important data—such as ticket priority—on your dashboard. Customize smart views to display only the information that you need to see.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s; padding:10px 35px"> <div class="text-center m-b m-t"> <img class="service-level-agreements" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h5 class="text-center">Service Level Agreements</h5> <p class="text-light text-center">Set up trigger campaigns to send alerts when the ticket resolution time exceeds the due date. Give your customers a clear understanding of what they can expect—and are entitled to—from your customer support team.</p> </div> </div> </div> <div class="col-xs-12 m-b "> <div class="row auto-margin"> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> <div class="text-center m-b m-t"> <img class="workflows" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h3 class="text-center">Smart Workflows</h3> <p class="text-light text-center">Leverage automation to define priorities for tickets, set their status and assign them to support reps. Reduce the time involved in routine administration and devote it to higher value tasks.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> <div class="text-center m-b m-t"> <img class="ticket-labeling" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h3 class="text-center">Ticket Labeling</h3> <p class="text-light text-center">Create and use labels to organize your tickets into categories for improved organization and searchability. Automate workflows based on those labels to streamline your customer support.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> <div class="text-center m-b m-t"> <img class="canned-responses" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h3 class="text-center">Canned Responses</h3> <p class="text-light text-center">Create pre-packaged replies to ensure fast and consistent responses to frequently asked questions. Reduce response times while simultaneously ensure accurate responses every time.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> <div class="text-center m-b m-t"> <img class="recommendations-01" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h3 class="text-center">Recommendations</h3> <p class="text-light text-center">Receive system-generated, smart recommendations based on canned responses and ticket labels. Keep your team on track and operating at a highly professional level at all times.</p> </div> </div> </div> <div class="col-xs-12 m-b "> <div class="row auto-margin"> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> <div class="text-center m-b m-t"> <img class="reports" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h3 class="text-center">Reports</h3> <p class="text-light text-center">View graphical reporting on your dashboard around common metrics such as ticket status, priority, first response time, and more. Maintain constant insight into the metrics you care about most.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> <div class="text-center m-b m-t"> <img class="integrations" alt="" src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAADwAAAA8AQMAAAAAMksxAAAAA1BMVEX///+nxBvIAAAAAXRSTlMAQObYZgAAAA9JREFUeNpjYBgFowA7AAACHAABV3wEvQAAAABJRU5ErkJggg=="> </div> <h3 class="text-center">Integrations</h3> <p class="text-light text-center">Utilize <a href=" plugins">widgets</a> for telephony, support, billing, social media, e-commerce, and even integrate your own custom widget. Use Agile CRM to manage every aspect of the customer journey.</p> </div> <div class="col-md-3 iconFeature" style="-webkit-animation-delay:0.3s; -moz-animation-delay:0.3s;padding:10px 35px"> </div> </div> </div> </div> <div class="container m-t-xxl m-b-xl" style="display:none;"> <div itemscope itemtype="http://schema.org/Review"> <meta itemprop="description" content="Build smart marketing campaigns in minutes with web popups, personalization, segmentation and autorespondersf"> <meta itemprop="datePublished" content="2016-11-04"> <link itemprop="url" href="https://www.g2crowd.com/survey_responses/agile-crm-review-283346" rel="author"/> <a itemprop="url" href="https://www.g2crowd.com/survey_responses/agile-crm-review-283346"><span itemprop="name" style="display:block;"><strong>“AGILE CRM has transformed my business!!!!!”</strong></span></a> <span itemprop="reviewBody" style="display:block;"> The personalised service and the fact that there is always someone to help you and guide you is fantastic. Saying that Agile is very user friendly and I do find it easy to navigate. I think the pop app is perfect for quick data collection & notifications. I feel like I'm currently only using a fraction of what Agile has to offer and I'm learning about new features all the time. I like the webinar training sessions and that the team are determined to help you move your business forward. </span> <span itemprop="author" itemscope itemtype="http://schema.org/Person" style="display:block;"><span itemprop="name">Victoria R</span></span> <span itemprop="itemReviewed" itemscope itemtype="http://schema.org/Thing" style="display:block;"><span itemprop="name">Help Desk Software</span></span> <div itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating"> <span itemprop="ratingValue">4.8</span> / <span itemprop="bestRating">5</span> </div> </div> </div> </div>   <script type="application/ld+json"> { "@context" : "http://schema.org", "@type" : "SoftwareApplication", "name" : "Help Desk Software", "description": "Learn about the best help desk software for small business. Provide a better customer experience that’s highly personalized and significantly more productive.", "image": "https://www.agilecrm.com/icons/helpdesk/tickes-collection.png", "url" : "https://www.agilecrm.com/helpdesk", "applicationCategory" : "CRM Software", "operatingSystem" : "Windows, Mac, Linux, Android, IOS", "softwareVersion" : "56.8", "screenshot" : "https://www.agilecrm.com/icons/helpdesk/tickes-collection.png", "featureList " : "Ticketing, Groups, Smart Views, Service Level Agreements, Smart Workflows, Ticket Labeling, Canned Responses & Reports", "releaseNotes" : "https://www.agilecrm.com/product-updates", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "USD", "name" : "Free for 10 Users", "url" : "https://www.agilecrm.com/pricing" }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.8", "reviewCount": "569" }, "author": { "@type" : "Organization", "name" : "Agile CRM"} } </script>   <div class=" m-t-xl p-t-lg p-b-lg agile-foot-desc" style="padding: 40px 0px 60px 0px;" > <div class="container"> <div class="row text-center "> <div class="col-xs-12"><h2 class="" style="padding-bottom:20px; 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