CINXE.COM

NEXT Newsletter - Telstra Crowdsupport

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html class="no-js" xmlns="http://www.w3.org/1999/xhtml"> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://crowdsupport.telstra.com.au:80/t5/NEXT-Newsletter/bg-p/blog-next-newsletter?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513","20130516033934","https://web.archive.org/","web","/_static/", "1368675574"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" /> <!-- End Wayback Rewrite JS Include --> <title> NEXT Newsletter - Telstra Crowdsupport</title> <link rel="next" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/page/2"/> <meta name="keywords" content="Telstra New Upcoming Devices, mobile phone, mobile phones, apple iphone, iphone, google android, windows mobile phone, iphone support forums, iphone support forum, android support forums, android support forum"/> <meta name="description" content="Technology, new gadgets and gizmos, technology change and innovation, and the role of technology in transforming economies, business the world of innovation powered by Telstra Australia."/> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/> <link href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter" rel="canonical"/> <link class="lia-link-navigation hidden live-links" title="NEXT Newsletter articles" type="application/rss+xml" rel="alternate" id="link" href="/web/20130516033934/http://crowdsupport.telstra.com.au/telstracon/rss/board?board.id=blog-next-newsletter"></link> <link class="lia-link-navigation hidden live-links" title="All NEXT Newsletter posts" type="application/rss+xml" rel="alternate" id="link_0" href="/web/20130516033934/http://crowdsupport.telstra.com.au/telstracon/rss/boardmessages?board.id=blog-next-newsletter"></link> <link href="https://web.archive.org/web/20130516033934cs_/http://telstracon.i.lithium.com/skins/HEAD/C04CA04123E0A2A9A15CA266031978A8/crowdsupport2013-439108329.css" rel="stylesheet" type="text/css"/> <meta http-equiv="content-type" content="text/html; charset=utf-8"/> <meta name="rights" content="http://www.telstra.com/global/copyright/index.shtml"/> <meta name="robots" content="INDEX, FOLLOW"/> <meta name="language" content="English"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130516033934cs_/http://crowdsupport.telstra.com.au/html/assets/grid.css"/> <link rel="stylesheet" type="text/css" media="screen,projection" href="/web/20130516033934cs_/http://crowdsupport.telstra.com.au/html/assets/screen.css"/> <!--[if lte IE 9]><link rel="stylesheet" type="text/css" media="screen,projection" href="/html/assets/screen-ie9.css"/><![endif]--> <!--[if lte IE 8]><link rel="stylesheet" type="text/css" media="screen,projection" href="/html/assets/screen-ie8.css"/><![endif]--> <!--[if IE 7]><link rel="stylesheet" type="text/css" media="screen,projection" href="/html/assets/screen-ie7.css"/><![endif]--> <link rel="shortcut icon" href="/web/20130516033934im_/http://crowdsupport.telstra.com.au/html/assets/favicon-purple.ico"/> <link href="//web.archive.org/web/20130516033934cs_/http://fonts.googleapis.com/css?family=Dosis" rel="stylesheet" type="text/css"/> <link href="//web.archive.org/web/20130516033934cs_/http://telstra.com.au/ss-global/css/gsa_sayt.css" media="screen,projection" type="text/css" rel="stylesheet"> <script type="text/javascript">var TelstraGlobal={};</script> <script src="/web/20130516033934js_/http://crowdsupport.telstra.com.au/html/assets/surveyCookie.js" type="text/javascript"></script> <style media="screen" type="text/css"> #uservoice-dialog{z-index:100003;display:block;text-align:left;margin:-2em auto 0;position:fixed;} #uservoice-overlay{position:fixed;z-index:100002;width:100%;height:100%;left:0;top:0;background-color:#000;opacity:0.7;} #uservoice-overlay p{padding:5px;color:#ddd;font:bold 14px arial, sans-serif;margin:0;letter-spacing:-1px;} #uservoice-dialog #uservoice-dialog-close{position:absolute;height:48px;width:48px;top:-11px;right:-12px;color:#06c;cursor:pointer;background-position:0 0;background-repeat:no-repeat;background-color:transparent;} html.dialog-open object,html.dialog-open embed{visibility:hidden;} a#uservoice-dialog-close{background-image:url(https://web.archive.org/web/20130516033934im_/http://cdn.uservoice.com/images/icons/close.png);} </style> <style media="screen" type="text/css"> body a#uservoice-feedback-tab,body a#uservoice-feedback-tab:link{position:fixed!important;top:45%!important;display:block!important;width:25px!important;height:98px!important;margin:-45px 0 0!important;padding:0!important;z-index:100001!important;background-position:2px 50%!important;background-repeat:no-repeat!important;text-indent:-9000px;} body a#uservoice-feedback-tab:hover{cursor:pointer;} a#uservoice-feedback-tab{left:0;background-repeat:no-repeat;background-color:#004D9D;background-image:url(https://web.archive.org/web/20130516033934im_/http://cdn.uservoice.com/images/widgets/en/feedback_tab_white.png);border:outset 1px #004D9D;border-left:none;} a#uservoice-feedback-tab:hover{background-color:#0078C0;border:outset 1px #0078C0; border-left:none;} </style> <style type="text/css"> #ob_inline .content { padding-top: 20px; } #ob_inline .content img { margin-left: 12px; } #ob_inline .content p { margin: 12px; } #ob_inline .btn-holder { padding-top: 20px; margin-left: 12px; } #ob_inline a.red-btn:link, a.red-btn:hover, a.red-btn:visited, a.red-btn:active { background-image: url("/web/20130516033934im_/http://crowdsupport.telstra.com.au/html/assets/sprites.png"); background-position: 0 -1328px; color: white; line-height: 21px; padding: 7px 20px 7px; border-radius: 7px 7px 7px 7px; text-decoration: none; } </style> <script type="text/javascript" src="https://web.archive.org/web/20130516033934js_/http://telstracon.i.lithium.com/t5/scripts/6640BDDF24FE41C36D8A4993E5EFE179/lia-scripts-head-min.js"></script><script language="javascript" type="text/javascript"> <!-- LITHIUM.FBVars = {"isFbUser":false,"selfDesignatedLinkClass":"lia-js-link-self-designated","focusedFieldClass":"fb-field-focused","fbLoaderClass":"lia-fb-loader","appIds":["278348432183424"],"initOptions":{"cookie":true,"oauth":true,"appId":"190064347724096","channelUrl":"https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/facebook/receiver","xfbml":false,"status":true},"lang":"en_US","additionalFbLoginPerms":""}; LITHIUM.DEBUG = false; LITHIUM.CommunityJsonObject = { "User" : { "login" : "Anonymous" }, "Community" : { "id" : "telstracon", "title" : "Telstra Crowdsupport", "shortTitle" : "CrowdSupport" }, "Activity" : { "Results" : [ ] }, "WebTracking" : { "path" : "Community:CrowdSupport/Category:News Feed/Blog:NEXT Newsletter", "Activities" : { } }, "CoreNode" : { "id" : "blog-next-newsletter", "title" : "NEXT Newsletter", "shortTitle" : "NEXT Newsletter", "ancestors" : [ { "id" : "News-Feed", "title" : "News Feed", "shortTitle" : "News Feed", "nodeType" : "Category" }, { "id" : "telstracon", "title" : "Telstra Crowdsupport", "shortTitle" : "CrowdSupport", "nodeType" : "Community" } ], "nodeType" : "Board" } }; LITHIUM.Components.RENDER_URL = '/t5/util/componentrenderpage/component-id/#{component-id}?render_behavior=raw'; LITHIUM.Css = { "BASE_EFFECT_HIGHLIGHT_END" : "lia-effect-highlight-end", "FACEBOOK_LOGOUT" : "lia-component-users-action-logout", "BASE_LAZY_LOAD" : "lia-lazy-load", "BASE_CONTENT" : "lia-content", "BASE_DISABLED" : "lia-link-disabled", "BASE_DEFERRED_IMAGE" : "lia-deferred-image", "BASE_SPOILER_CONTAINER" : "lia-spoiler-container", "FACEBOOK_SWITCH_USER" : "lia-component-admin-action-switch-user", "BASE_BUTTON" : "lia-button", "BASE_FEEDBACK_INLINE_ALERT" : "lia-panel-feedback-inline-alert", "BASE_AJAX_LOADER_OVERLAY" : "lia-ajax-loader-overlay", "BASE_AJAX_LOADER_CONTENT_OVERLAY" : "lia-ajax-loader-content-overlay", "BASE_SPOILER_LINK" : "lia-spoiler-link", "BASE_FORM_ERROR_TEXT" : "lia-form-error-text", "BASE_AJAX_LOADER_FEEDBACK" : "lia-ajax-loader-feedback", "BASE_FEEDBACK_SCROLL_TO" : "lia-feedback-scroll-to", "BASE_TABS_STANDARD" : "lia-tabs-standard", "BASE_BUTTON_OVERLAY" : "lia-button-overlay", "BASE_EFFECT_HIGHLIGHT_START" : "lia-effect-highlight-start", "BASE_AJAX_SUCCESS_HIGHLIGHT" : "lia-ajax-success-highlight", "BASE_JS_HIDDEN" : "lia-js-hidden", "BASE_TABS_INACTIVE" : "lia-tabs-inactive", "BASE_SPOILER_CONTENT" : "lia-spoiler-content", "BASE_TABS_ACTIVE" : "lia-tabs-active", "BASE_FORM_SUBMITTING" : "lia-form-submitting", "BASE_FORM_FIELD_ERROR" : "lia-form-field-error", "BASE_AJAX_REMOVE_HIGHLIGHT" : "lia-ajax-remove-highlight", "BASE_FORM_FIELD_ERROR_NO_FOCUS" : "lia-form-field-error-no-focus" }; LITHIUM.noConflict = true; LITHIUM.useCheckOnline = false; LITHIUM.RenderedScripts = [ "SearchForm.js", "jquery.delayToggle-1.0.js", "jquery.appear-1.1.1.js", "jquery.clone-position-1.0.js", "jquery.iframe-transport.js", "DeferredImages.js", "jquery.lithium-selector-extensions.js", "Video.js", "jquery.ui.dialog.js", "jquery.iframe-shim-1.0.js", "jquery.js", "FacebookCommon.js", "SpoilerToggle.js", "AjaxFeedback.js", "jquery.autocomplete.js", "AutoComplete.js", "Events.js", "Loader.js", "jquery.blockui.js", "jquery.ui.widget.js", "jquery.ui.position.js", "jquery.css-data-1.0.js", "jquery.ui.mouse.js", "Forms.js", "jquery.tools.tooltip-1.2.5.js", "jquery.position-toggle-1.0.js", "jquery.viewport-1.0.js", "json2.js", "Dialog.js", "Components.js", "jquery.ui.core.js", "Cache.js", "Tooltip.js", "LiModernizr.js", "jquery.tmpl-1.1.1.js", "jquery.effects.slide.js", "FacebookConnectButton.js", "control.js", "jquery.effects.core.js", "AjaxSupport.js", "SearchAutoCompleteToggle.js", "jquery.ui.resizable.js", "Sandbox.js", "jquery.ui.draggable.js", "jquery.js", "AC_RunActiveContent.js", "Lithium.js", "jquery.hoverIntent-r6.js", "jquery.ajax-cache-response-1.0.js", "Namespace.js", "NoConflict.js", "Text.js", "jquery.scrollTo.js", "jquery.function-utils-1.0.js", "ElementMethods.js", "jquery.fileupload.js", "ForceLithiumJQuery.js" ];// --> </script></head> <body class="lia-blog BlogPage lia-body" id="lia-body"> <div class="lia-page"> <div class="tcs-wrap"> <div class="top-nav"> <ul> <li><a href="https://web.archive.org/web/20130516033934/http://telstra.com.au/">Telstra Home</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://telstra.com.au/personal/">Personal</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/business-enterprise/" class="active">Business &amp; Enterprise</a></li> </ul> </div> <span id="spectrum"></span> <script type="text/javascript"> var cbd=new Date();cbd=cbd.getUTCDate().toString()+cbd.getUTCHours().toString(); document.write('\x3Cscr'+'ipt type="text/javascript" src="//web.archive.org/web/20130516033934/http://www.telstra.com.au/global/javascript/datalicious.js?cb='+cbd+'"\x3E\x3C/scr'+'ipt\x3E') </script> <script type="text/javascript"> DataliciousPageTop() </script> <div id="header" class="container_18 clearfix"> <ul id="skipnav"> <li><a href="#page-content">Skip to content</a></li> <li><a href="#telstra-home-nav">Skip to navigation</a></li> </ul> <a id="header-logo" href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/"></a> <span class="header-loc"> Business &amp; Enterprise </span> <!-- <div class="nav" id="telstra-home-nav"> <ul> <li class="has-children"> <a href="/">Telstra home</a> <ul> <li><a href="http://telstra.com.au/personal/">Personal</a></li> <li><a href="http://www.telstrabusiness.com/business/">Business</a></li> <li><a href="http://www.telstraenterprise.com/">Enterprise &amp; Government</a></li> <li class="last"><a href="http://www.telstra.com.au/abouttelstra/">About Telstra</a></li> </ul> </li> </ul> </div> --> <div class="nav" id="global-nav"> <ul> <li class="has-children"> <a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/help/contact/">Contact us</a> <ul> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/help/contact/">Personal</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/business-enterprise/help-support/contact-us/index.htm">Business &amp; Enterprise</a></li> <!--<li class="last"><a href="http://www.telstra.com.au/store-locator">Find a Telstra store</a></li> --> <li class="last"><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/store-locator">Find a Telstra store</a></li> </ul> </li> <li class="has-children"> <a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/help/">Help &amp; support</a> <ul> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/help/">Personal help</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/business-enterprise/help-support/index.htm">Business &amp; Enterprise help</a></li> </ul> </li> <li class="has-children" id="global-nav-account-services"> <a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/account-services/">Account Services</a> <ul> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/account-services/">Personal Account Services</a></li> <!--<li><a href="https://telstra.com/myaccount/index.jsp">Log in to My Account (Personal)</a></li> --> <li><a href="https://web.archive.org/web/20130516033934/https://www.my.telstra.com.au/myaccount/home/">Log in to My Account (Personal)</a></li> <li><a href="https://web.archive.org/web/20130516033934/https://messaging.bigpond.com/?ref=Net-Head-Webmail">Webmail</a></li> <li><a href="https://web.archive.org/web/20130516033934/https://signon.bigpond.com/login?goto=https://my.bigpond.com/mybigpond/default.do">My BigPond</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/business-enterprise/account-services/my-account/index.htm">My Account for Business</a></li> <li class="last"><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/business-enterprise/account-services/your-telstra-tools/index.htm">Your Telstra Tools for Enterprise</a></li> </ul> </li> </ul> </div> <!-- START - GAS search --> <div id="header-search"> <form id="header-search-telstra" class="current" name="gs" method="get" action="https://web.archive.org/web/20130516033934/http://telstra.com.au/search/simple-search/index.htm"> <div class="search-keywords"> <span id="powered-by-google"></span> <div> <input id="search-telstra-keywords" type="text" autocomplete="off" onkeyup="triggerSearch(event)" name="inpSearch"> <table id="search_suggest_header" class="ss-gac-m-header" cellspacing="0" cellpadding="0" style="width: 219px; visibility: hidden;"></table> </div> <span> <span id="close-telstra-keywords" onclick="document.getElementById('header-search-telstra').submit();"></span> </span> <input type="hidden" name="requestSiteId" id="requestSiteId" value="corporate-homepage"/> <input type="hidden" name="searchFormSubmited" id="searchFormSubmited" value="Yes"> <input type="submit" class="button" value="Go" style="display:none"/> </div> </form> </div> <script language="javascript"> var inputVal = ""; function inputClear() { inputVal = document.getElementById('search-telstra-keywords').value; if (inputVal.length > 0){ document.getElementById('powered-by-google').style.display = "none"; } } window.onload = inputClear; requestSiteId=document.getElementById('requestSiteId').value; searchFormSubmited=document.getElementById('searchFormSubmited').value; inpSearch=inputVal; inpSearch=decodeURIComponent(inpSearch); searchTermInSimple=""; searchTermInSimple=decodeURIComponent(searchTermInSimple); xsltFile="/html/assets/gsa-stylesheet.xslt"; </script> </div> <div id="page-body" class="container_18 clearfix"> <h1 class="page-heading"><a href="/web/20130516033934/http://crowdsupport.telstra.com.au/">CROWDSUPPORT <sup>&reg;</sup></a></h1> <div class="container_18" id="content-body"> <!-- <div id="page-header" class="article grid_18 alpha omega"> <div class="container-row grid_18 alpha omega"> </div> </div> --> <div class="article grid_18 alpha omega" id="page-content"> <!-- BEGIN page content --> <div class="MinimumWidthContainer"> <div class="min-width-wrapper"> <div class="min-width"> <div class="lia-content"> <div class="lia-quilt lia-quilt-blog-page lia-quilt-layout-two-column-main-side"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-header lia-quilt-layout-telstra-header2013 lia-component-quilt-header" class="lia-quilt lia-quilt-header lia-quilt-layout-telstra-header2013"> <div class="lia-quilt-row lia-quilt-row-header-a"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-user-nav"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-component-custom-telstra-header-usernav-a"> </div> <div class="lia-component-custom-telstra-header-usernav-b"> <ul id="list_13eab6be452" class="lia-list-standard-inline UserNavigation lia-component-common-widget-user-navigation"> <li><a class="lia-link-navigation registration-link lia-component-users-action-registration" id="registrationPageV1_13eab6be452" href="https://web.archive.org/web/20130516033934/https://crowdsupport.telstra.com.au/t5/user/userregistrationpage?referer=en-gb&amp;dest_url=http%3A%2F%2Fcrowdsupport.telstra.com.au%2Ft5%2FNEXT-Newsletter%2Fbg-p%2Fblog-next-newsletter%3Fti%3Dtd_tc-res-ins-tent-nextnewsletter_bus_ent_site0513">Register</a></li> <li><span class="separator lia-component-common-widget-user-nav-separator-character">|</span></li> <li><span class="lia-button-facebook-wrapper lia-button-facebook-secondary lia-component-facebook-widget-connect-button-secondary" class="lia-button-facebook-wrapper lia-button-facebook-secondary" id="facebookConnectButtonSecondary_13eab6be452" xmlns:fb="http://www.facebook.com/2008/fbml"> <a class="lia-link-navigation lia-button-facebook" id="lithiumFacebookConnectIcon_13eab6be452" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513"><img id="display_13eab6be452" src="https://web.archive.org/web/20130516033934im_/http://telstracon.i.lithium.com/skins/images/9001673B57537BBAF5EA89D172134F1B/base/images/button_fbconnect_secondary.png"/></a> <a class="lia-link-navigation lia-button-facebook" id="lithiumFacebookConnect_13eab6be452" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513">Sign in with Facebook</a> <a class="lia-link-navigation lia-facebook-registration-form lia-panel-dialog-trigger lia-panel-dialog-trigger-event-click lia-js-data-dialogKey--1064231395" id="registrationDialogTrigger_13eab6be452" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513"></a> </span></li> <li><span class="separator lia-component-common-widget-user-nav-separator-character">|</span></li> <li><a class="lia-link-navigation login-link lia-authentication-link lia-component-users-action-login" id="loginPageV1_13eab6be452" href="https://web.archive.org/web/20130516033934/https://crowdsupport.telstra.com.au/t5/user/userloginpage?referer=en-gb&amp;dest_url=http%3A%2F%2Fcrowdsupport.telstra.com.au%2Ft5%2FNEXT-Newsletter%2Fbg-p%2Fblog-next-newsletter%3Fti%3Dtd_tc-res-ins-tent-nextnewsletter_bus_ent_site0513">Sign In</a></li> <li><span class="separator lia-component-common-widget-user-nav-separator-character">|</span></li> <li><a class="lia-link-navigation faq-link lia-component-help-action-faq" id="faqPage_13eab6be452" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/help/faqpage">Help</a></li> </ul></div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-b"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-breadcrumb"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="BreadCrumb crumb-line lia-breadcrumb lia-component-common-widget-breadcrumb" class="BreadCrumb crumb-line lia-breadcrumb"> <ul id="list" class="lia-list-standard-inline"> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-community lia-breadcrumb-community lia-breadcrumb-forum" id="link_1" href="/web/20130516033934/http://crowdsupport.telstra.com.au/">CrowdSupport</a> </li> <li class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-forum"> <span class="separator">&gt;</span> </li> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-category lia-breadcrumb-category lia-breadcrumb-forum" id="link_2" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/News-Feed/ct-p/News-Feed">News Feed</a> </li> <li class="lia-breadcrumb-seperator crumb-category lia-breadcrumb-category lia-breadcrumb-forum"> <span class="separator">&gt;</span> </li> <li class="lia-breadcrumb-node crumb final-crumb"> <span class="lia-link-navigation crumb-board lia-breadcrumb-board lia-breadcrumb-forum lia-link-disabled" id="link_3">NEXT Newsletter</span> </li> </ul> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-c"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-search"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="SearchForm lia-search-form-wrapper lia-component-common-widget-search-form" id="lia-searchform" class="SearchForm lia-search-form-wrapper"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> <div id="searchautocompletetoggle"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> <form enctype="multipart/form-data" class="lia-form lia-form-inline SearchForm" action="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/blogs/blogpage.searchformv1.searchform.form.form" method="post" id="form" name="form"><div class="t-invisible"><input value="blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM." name="t:ac" type="hidden"></input><input value="search/contributions/page" name="t:cp" type="hidden"></input><input value="rO0ABXNyADRsaXRoaXVtLnRhcGVzdHJ5LmRhdGEucGFyYW1ldGVyLkVudmlyb25tZW50UGFyYW1ldGVys1QW1EpyAN8CAAFMAA1lbnZQYXJhbWV0ZXJzdAAPTGphdmEvdXRpbC9NYXA7eHBzcgAlamF2YS51dGlsLkNvbGxlY3Rpb25zJFVubW9kaWZpYWJsZU1hcPGlqP509QdCAgABTAABbXEAfgABeHBzcgARamF2YS51dGlsLkhhc2hNYXAFB9rBwxZg0QMAAkYACmxvYWRGYWN0b3JJAAl0aHJlc2hvbGR4cD9AAAAAAAAMdwgAAAAQAAAAAnQAC2NvbXBvbmVudElkdAAZY29tbW9uLndpZGdldC5zZWFyY2gtZm9ybXQABG1vZGV-cgAgbGl0aGl1bS53ZWIucXVpbHQuQ29tcG9uZW50TW9kZXMAAAAAAAAAABIAAHhyAA5qYXZhLmxhbmcuRW51bQAAAAAAAAAAEgAAeHB0AAdERUZBVUxUeA.." name="lia-form-context" type="hidden"></input><input value="BlogPage:blog-id/blog-next-newsletter:searchformv1.searchform.form:" name="liaFormContentKey" type="hidden"></input><input value="H4sIAAAAAAAAALWSMU7DMBSGH5U6VQiB4AawOiDRBaaqojBUqChCCISEnlM3NSRxsJ0mXTgKJ0BcogMbd+AArEwMJHGiVsBAUDPZ73/y/3/P9tM7NONLuFAMpTO2HBFoyWmkuQiUNUCXHZjOSEh/skfmBfGZUmm/UDjzhr9ISkJbSJdgiM6YEY0hU1pO28QRknmcEoqKkQ5NRXR0LzuybTMdhTvns9bb1stnA1b60MqxhHeKPtOw0b/FCVoeBq5lp7SBe5iEqVyk23l6blXvYJ2qgw2kcFIjO6I+VyoFmT0P90cfj68NgCSMr+GqOqy+o3/jvYcHAA2bP2/pZrfe6Cy5GdtwVj0iUkwumn+ry6HWMn3x3esIM2McQbe6s9m6EoPIQ8n1tARfN53jeWdJAQb2BHr/8Mq+py6W7BxLdMm7atSuUZfnn+N+AfKMiNuLBAAA" name="t:formdata" type="hidden"></input></div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="feedback"></div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="feedback"></div> </div> <input value="iL3-ZOT-A3Rk_-1" name="ticket" type="hidden"></input> <input value="form" id="form_UID" name="form_UID" type="hidden"></input> <input value="" id="form_instance_key" name="form_instance_key" type="hidden"></input> <input title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-message" value="" id="messageSearchField" name="messageSearchField" type="text"></input> <input title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-tkb-article lia-js-hidden" value="" id="messageSearchField_0" name="messageSearchField_0" type="text"></input> <input title="Search" class="lia-form-type-text UserSearchField lia-search-input-user search-input lia-js-hidden lia-autocomplete-input" value="" id="userSearchField" name="userSearchField" type="text"></input> <select title="Search Granularity" class="lia-search-form-granularity search-granularity" id="searchGranularity" name="searchGranularity"><option title="Community" value="telstracon|community">Community</option><option title="Category" value="News-Feed|category">Category</option><option title="Blog" selected="selected" value="blog-next-newsletter|blog-board">Blog</option><option title="Knowledge Base" value="tkb|tkb">Knowledge Base</option><option title="Users" value="user|user">Users</option></select> <span class="lia-button-wrapper lia-button-wrapper-secondary lia-button-wrapper-searchForm-action"><input value="searchForm" name="submitContextX" type="hidden"></input><input class="lia-button lia-button-secondary lia-button-searchForm-action" value="Find Answers" id="submitContext" name="submitContext" type="submit"></input></span> </form> <div class="search-autocomplete-toggle-link lia-js-hidden"> <span> <a class="lia-link-navigation auto-complete-toggle-on lia-component-search-action-enable-auto-complete" rel="nofollow" id="enableAutoComplete" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/blogs/blogpage.enableautocomplete:enableautocomplete?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&amp;t:cp=action/contributions/searchactions&amp;ticket=iL3-ZOT-A3Rk_-1">turn on suggestions</a> <span class="HelpIcon"> <a class="lia-link-navigation help-icon lia-tooltip-trigger" id="link_4" href="#"><img alt="Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type." id="display" src="https://web.archive.org/web/20130516033934im_/http://telstracon.i.lithium.com/skins/images/D5989FC902C91989546DF2690C9FEC9F/base/images/icon_help.png"/></a><div class="lia-content lia-panel-tooltip-wrapper lia-js-hidden" id="link_5-tooltip-element"><div class="lia-panel-tooltip"><div class="content">Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.</div></div></div> </span> </span> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> </div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-d"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-top-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-component-community-browser clearfix"> <ul class="clearfix"> <li class="first-child"> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Mobiles-Apps/ct-p/Mobiles" class="item item-Mobiles"> <span class="icon"></span> <span class="name">Mobile<br/>&amp; Apps</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Samsung-Galaxy-S4/bd-p/Samsung_Galaxy_S4">**Samsung Galaxy S4**</a><span class="post-count">109</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Favourite-Apps-Video-Competition/con-p/AppsVideos">Favourite Apps Video Competition</a><span class="post-count">0</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Product-Reviews/bd-p/Product_Reviews">Product Reviews</a><span class="post-count">41</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Apple-iPhone/bd-p/Apple_iPhone5">Apple iPhone</a><span class="post-count">6045</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Android/bd-p/Android">Android</a><span class="post-count">6741</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Windows-Phones/bd-p/WindowsPhones">Windows Phones</a><span class="post-count">2014</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Pre-Paid-Mobiles/bd-p/PrepaidMobiles">Pre-Paid Mobiles</a><span class="post-count">1974</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Coverage-Network/bd-p/Coverage">Coverage &amp; Network</a><span class="post-count">1007</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Mobile-Plans-Rates/bd-p/MobilesPlansRatesCharges">Mobile Plans &amp; Rates</a><span class="post-count">1731</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/New-Upcoming-Devices/bd-p/Newdevices">New Upcoming Devices</a><span class="post-count">661</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Mobile-Apps-inc-Telstra-24x7/bd-p/MobileApps">Mobile Apps (inc Telstra 24x7 Apps)</a><span class="post-count">884</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/General-Mobiles/bd-p/Otherphones">General Mobiles</a><span class="post-count">2435</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Device-Updates/bd-p/Device_Updates">Device Updates</a><span class="post-count">3175</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Home/ct-p/HomeProducts" class="item item-HomeProducts"> <span class="icon"></span> <span class="name">Home Phones<br/>&amp; T-HUB</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Home-Plans-Services/bd-p/HomePhone">Home Plans &amp; Services</a><span class="post-count">1505</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/T-Hub/bd-p/THub">T-Hub</a><span class="post-count">2041</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Moving-Connection-Help/bd-p/moving">Moving &amp; Connection Help</a><span class="post-count">471</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Connected-Home-Products/bd-p/HomeEverythingElse">Connected Home Products</a><span class="post-count">493</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Broadband/ct-p/Broadband" class="item item-Broadband"> <span class="icon"></span> <span class="name">Broadband &amp;<br/> Email</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/National-Broadband-Network-NBN/bd-p/National_Broadband_Network_FAQ">National Broadband Network (NBN)</a><span class="post-count">200</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Home-Broadband/bd-p/HomeBroadband">Home Broadband</a><span class="post-count">8773</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Mobile-Broadband/bd-p/MobileBroadband">Mobile Broadband</a><span class="post-count">2426</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/4G-Broadband/bd-p/4G">4G Broadband</a><span class="post-count">1224</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Internet-Plans-Rates/bd-p/BroadbandPlansRatesCharges">Internet Plans &amp; Rates</a><span class="post-count">374</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Modems-Hardware/bd-p/Modems">Modems &amp; Hardware</a><span class="post-count">3748</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/T-Cloud/bd-p/T-Cloud">T-Cloud</a><span class="post-count">49</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Bigpond-Email-Inc-Windows-Live/bd-p/Bigpond_Email_Update">Bigpond Email (Inc Windows Live)</a><span class="post-count">697</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/General-Internet/bd-p/InternetElse">General Internet</a><span class="post-count">1081</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Pre-Paid-Mobile-Broadband/bd-p/Pre-Paid_Mobile_Broadband">Pre-Paid Mobile Broadband</a><span class="post-count">367</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/groups/grouppage/board-id/MyOnlineToolkit">My Online Toolkit</a><span class="post-count">106</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Home-Set-up-Video-Competition/con-p/Connect_cotest">Home Set up Video Competition</a><span class="post-count">9</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Tablets/ct-p/Tablets" class="item item-Tablets"> <span class="icon"></span> <span class="name">Tablets</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Tablets/bd-p/MobilesTablets">Tablets</a><span class="post-count">1430</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Bundles/ct-p/Telstra_Bundles_Discussions" class="item item-Telstra_Bundles_Discussions"> <span class="icon"></span> <span class="name">Bundles</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Bundle-Plan-Rates/bd-p/PLansRates">Bundle Plan &amp; Rates</a><span class="post-count">424</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Connected-Home/bd-p/HomeBundles">Connected Home</a><span class="post-count">593</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Foxtel-TV/ct-p/Foxtel_TV" class="item item-Foxtel_TV"> <span class="icon"></span> <span class="name">Foxtel<br/>TV &amp; T-Box</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/T-Box/bd-p/TBox">T-Box</a><span class="post-count">2660</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Foxtel/bd-p/foxtel">Foxtel</a><span class="post-count">492</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Services/ct-p/Service" class="item item-Service"> <span class="icon"></span> <span class="name">My Account &amp;<br/> Billing</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Websites-MyAccount/bd-p/Web">Websites &amp; MyAccount</a><span class="post-count">664</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Billing-Payments/bd-p/PersonalBilling">Billing &amp; Payments</a><span class="post-count">1447</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/General-Services/bd-p/ContactCentres">General Services</a><span class="post-count">604</span></li></ul> </li> <li> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Business/ct-p/Business_Enterprise" class="item item-Business_Enterprise"> <span class="icon"></span> <span class="name">Business</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Digital-Business-Bundle/bd-p/digital_business_bundle">Digital Business Bundle</a><span class="post-count">31</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Idea-Exchange-Business/idb-p/Business_Idea_Exchange">Idea Exchange - Business &amp; Enterprise</a><span class="post-count">0</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/T-Suite/bd-p/T-Suite">T-Suite</a><span class="post-count">129</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/General-Telstra-Business/bd-p/BusinessKnowHow">General Telstra Business</a><span class="post-count">91</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/My-Account-Support-Self-Service/bd-p/MyAccountSupportSelfService">My Account - Support &amp; Self Service</a><span class="post-count">100</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Business-Mobile-Broadband/bd-p/BusinessMobileBroadband">Business Mobile Broadband</a><span class="post-count">120</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Business-Broadband-Solutions/bd-p/BusinessBroadbandSolutions">Business Broadband Solutions</a><span class="post-count">118</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Business-Mobiles/bd-p/BusinessMobiles">Business Mobiles</a><span class="post-count">317</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/TIPT/bd-p/Telstra-IP-Telephony">TIPT</a><span class="post-count">15</span></li></ul> </li> <li class="last-child"> <a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Community/ct-p/Community" class="item item-Community"> <span class="icon"></span> <span class="name">Community</span> </a> <ul class="subnav clearfix"><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Welcome-Guidelines/bd-p/Welcome">Welcome &amp; Guidelines</a><span class="post-count">254</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/General/bd-p/OtherEnquiries">General</a><span class="post-count">343</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Videos-By-You-Telstra-Staff/con-p/StaffContest1">Videos By You - Telstra Staff Competition</a><span class="post-count">19</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/TelstraDigital-Labs/bd-p/labs">TelstraDigital Labs</a><span class="post-count">16</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/idb-p/Idea_Exchange_Telstra_Consumer">Telstra Ideas</a><span class="post-count">379</span></li><li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Staff-Favourite-Apps-Video/con-p/Apps_Competition2">Staff Favourite Apps Video Competition</a><span class="post-count">0</span></li></ul> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-left lia-quilt-column-page-title"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <h1 class="PageTitle lia-component-common-widget-page-title"><span class="lia-link-navigation lia-link-disabled" id="link_6">NEXT Newsletter</span></h1> </div> </div><div class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-inner lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-inner"> <div class="lia-panel blog-summary-panel lia-component-blog-summary"> <div class="first-article clearfix"> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Bringing-customers-into-the-centre-of-business/ba-p/152006"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/3378iF6EA05B48369603B/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="Customer-Centre-Of-Business" title="Customer-Centre-Of-Business" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Bringing-customers-into-the-centre-of-business/ba-p/152006">Bringing customers into the centre of business</a></h2> <span class="date">2 weeks ago</span> <div> <span class="views">175 views</span> <span class="sep">|</span> <span class="kudos">0 kudos</span> </div> <p class="desc"> <span class="excerpt"> Seven steps for engaging with customers and exceeding expectations. </span>... <a class="more" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Bringing-customers-into-the-centre-of-business/ba-p/152006">read more <span>&#187;</span></a> </p> </div> </div> <div class="second-article clearfix"> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Owning-the-customer-experience/ba-p/152000"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/3376iB1A90B0073B36EA5/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="Brian-Solis-CIO-Forum-2013" title="Brian-Solis-CIO-Forum-2013" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Owning-the-customer-experience/ba-p/152000">Owning the customer experience</a></h2> <span class="date">2 weeks ago</span> <div> <span class="views">191 views</span> <span class="sep">|</span> <span class="kudos">0 kudos</span> </div> <p class="desc"> <span class="excerpt"> Brian Solis, principal analyst at Altimeter Group, says improving customer experience is the key to thriving amid constant digital change. </span>... <a class="more" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Owning-the-customer-experience/ba-p/152000">read more <span>&#187;</span></a> </p> </div> </div> <div class="grid-articles clearfix"> <ul class="clearfix"> <li> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Telstra-alliance-partners-launch-interactive-technology-zones/ba-p/151990"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/3372iD2AB548E82CA14E4/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="TEC-Partner-Zone" title="TEC-Partner-Zone" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Telstra-alliance-partners-launch-interactive-technology-zones/ba-p/151990">Telstra alliance partners launch interactive technology zones</a></h2> <span class="date">2 weeks ago</span> </div> </li> <li> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Good-reasons-to-disrupt-your-own-business/ba-p/151980"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/3368i173D86C23D8BCEB1/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="Business-Disrupt" title="Business-Disrupt" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Good-reasons-to-disrupt-your-own-business/ba-p/151980">Good reasons to disrupt your own business</a></h2> <span class="date">2 weeks ago</span> </div> </li> <li> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Unlocking-new-business-with-mobile-innovation/ba-p/151974"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/3366i4BC4C9DD177218E7/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="New-Business-Mobile-Innovation" title="New-Business-Mobile-Innovation" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Unlocking-new-business-with-mobile-innovation/ba-p/151974">Unlocking new business with mobile innovation</a></h2> <span class="date">2 weeks ago</span> </div> </li> </ul> <ul class="clearfix"> <li> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Why-growth-tops-Australia-s-new-business-agenda/ba-p/141768"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/2686i2DF26A432E9C328B/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="TACA_April_680" title="TACA_April_680" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Why-growth-tops-Australia-s-new-business-agenda/ba-p/141768">Why growth tops Australia’s new business agenda</a></h2> <span class="date">25-03-2013 04:48 PM</span> </div> </li> <li> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Vodcast-Transforming-government-IT-services-to-drive-flexibility/ba-p/141764"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/2682iCB51274FE004E36B/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="DHS_Vodcast_680" title="DHS_Vodcast_680" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Vodcast-Transforming-government-IT-services-to-drive-flexibility/ba-p/141764">Vodcast: Transforming government IT services to drive flexibility</a></h2> <span class="date">25-03-2013 04:44 PM</span> </div> </li> <li> <div class="image-wrap"><div class="image-mask"><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Australia-s-connected-future-Telstra-s-2020-vision/ba-p/141758"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/2718iEEB6351FC02E862C/image-size/large?v=mpbl-1&amp;px=-1" border="0" alt="Telstra_2020_680" title="Telstra_2020_680" align="center"/> </a></div></div> <div class="text-wrap"> <h2><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/Australia-s-connected-future-Telstra-s-2020-vision/ba-p/141758">Australia’s connected future – Telstra’s 2020 vision</a></h2> <span class="date">25-03-2013 04:37 PM</span> </div> </li> </ul> </div> <div class="lia-menu-bar lia-menu-bar-bottom lia-component-paging"> <div class="lia-decoration-border-menu-bar"> <div class="lia-decoration-border-menu-bar-top"> <div></div> </div> <div class="lia-decoration-border-menu-bar-content"> <div> <div class="lia-menu-bar-buttons"> </div> <div class="lia-paging-full-wrapper"> <ul class="lia-paging-full"> <li class="lia-paging-page-previous lia-component-previous"> <span class="lia-link-navigation lia-link-disabled"> <span> <span class="lia-paging-page-arrow">&#171;</span> <span class="lia-paging-page-link">Previous</span> </span> </span> </li> <li class="lia-component-pagesnumbered"> <ul class="lia-paging-full-pages"> <li class="lia-paging-page-first"> <span class="lia-link-navigation lia-link-disabled">1</span> </li> <li class="lia-paging-page-link"> <a class="lia-link-navigation" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/page-num/2?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513">2</a> </li> <li class="lia-paging-page-last"> <a class="lia-link-navigation" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/page-num/3?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513">3</a> </li> </ul> </li> <li class="lia-paging-page-next lia-component-next"> <a class="lia-link-navigation" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/page-num/2?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513"> <span class="lia-paging-page-link">Next</span> <span class="lia-paging-page-arrow">&#187;</span> </a> </li> </ul> </div> </div> </div> <div class="lia-decoration-border-menu-bar-bottom"> <div></div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-inner lia-quilt-column-side-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-inner"> <div class="lia-panel lia-panel-standard LabelsTaplet Chrome lia-component-blogs-widget-labels"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span class="lia-panel-heading-bar-title">Topics</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <div id="labelsTaplet" class="BlogLabelsTaplet"> <div class="LabelsList" id="list_0"> <ul id="list_1" class="lia-list-standard"> <li class="label even-row"> <a class="label-link lia-link-navigation" rel="tag" id="link_7" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/label-name/cloud services">cloud services<wbr/></a> <span class="label-count">(2)</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" rel="tag" id="link_8" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/label-name/enterprise solutions">Enterprise Solutions<wbr/></a> <span class="label-count">(5)</span> </li> <li class="label even-row"> <a class="label-link lia-link-navigation" rel="tag" id="link_9" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/label-name/mobiles">Mobiles<wbr/></a> <span class="label-count">(3)</span> </li> <li class="label odd-row"> <a class="label-link lia-link-navigation" rel="tag" id="link_10" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/label-name/social media">Social Media<wbr/></a> <span class="label-count">(3)</span> </li> </ul> </div> </div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard lia-component-next-newssletter-custom-content"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"> <div> </div> </div> <div class="lia-decoration-border-content"> <div> <div class="lia-panel-heading-bar-wrapper"> <div class="lia-panel-heading-bar"> <span class="lia-panel-heading-bar-title">Featured Case Study:</span> </div> </div> <div class="lia-panel-content-wrapper"> <div class="lia-panel-content"> <p>SOUTH AUSTRALIAN HEALTH </p> <a href="https://web.archive.org/web/20130516033934/http://www.youtube.com/embed/2xccDG78PVE?rel=0" target="_blank"><img src="https://web.archive.org/web/20130516033934im_/http://crowdsupport.telstra.com.au/t5/image/serverpage/image-id/2690i3977B69920F7E5FC/image-size/large/is-moderation-mode/true?v=mpbl-1&amp;px=600" alt=""/></a> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"> <div> <a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/business-enterprise/resources-insights/case-studies/index.htm" target="_blank">Other Case Studies &#9658;</a> </div> </div> </div> </div> <div class="lia-panel lia-panel-standard lia-component-sidebar-rss-links"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"> <div></div> </div> <div class="lia-decoration-border-content"> <div> <div class="lia-panel-content-wrapper"> <div class="lia-panel-content"> <div> <a class="first" href="https://web.archive.org/web/20130516033934/http://www.telstra.com/nextnewsletter/subscription" target="_blank"><img src="/web/20130516033934im_/http://crowdsupport.telstra.com.au/html/assets/telstra-newsletter-subscribe.png" alt="Subscribe To NEXT NEWSLETTER"/></a> <a class="last" href="https://web.archive.org/web/20130516033934/http://www.telstra.com/nextnewsletter/enquiry" target="_blank"><img src="/web/20130516033934im_/http://crowdsupport.telstra.com.au/html/assets/telstra-submit-feedback.png" target="_blank" alt="Submit Feedback or Enquiry"/></a> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"> <div></div> </div> </div> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-right lia-quilt-column-side-content-2"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-panel lia-panel-standard lia-component-sidebar-blogs-links"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"> <div></div> </div> <div class="lia-decoration-border-content"> <div> <div class="lia-panel-heading-bar-wrapper"> <div class="lia-panel-heading-bar"> <span class="lia-panel-heading-bar-title"><a href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/custom/page/page-id/NewsFeed">News Feed</a></span> </div> </div> <div class="lia-panel-content-wrapper"> <div class="lia-panel-content"> <div> <ul class="lia-list-standard"> <li> <a class="lia-link-navigation" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Announcements/bg-p/blog-announcements">Announcements</a> </li> <li> <a class="lia-link-navigation" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter">NEXT Newsletter</a> </li> <li> <a class="lia-link-navigation" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Community-Recognitions/bg-p/recognition">Community Recognitions</a> </li> <li> <a class="lia-link-navigation" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Business-News-Update/bg-p/Business_News_Update">Business News Update</a> </li> <li> <a class="lia-link-navigation" href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Keep-Connected/bg-p/Keep_Connected">Keep Connected</a> </li> </ul> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"> <div></div> </div> </div> </div> <div class="lia-panel lia-panel-standard BlogArchivesTaplet Chrome lia-component-blogs-widget-archives"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span class="lia-panel-heading-bar-title">Archives</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"><div id="blogarchivestaplet" class="BlogArchivesTaplet"> <ul id="list_2" class="lia-list-standard"> <li class="even-row"> <a class="lia-link-navigation" id="archiveLink" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/date/4-1-2013">April 2013</a> </li> <li class="odd-row"> <a class="lia-link-navigation" id="archiveLink_0" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/date/3-1-2013">March 2013</a> </li> <li class="even-row"> <a class="lia-link-navigation" id="archiveLink_1" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter/date/2-1-2013">February 2013</a> </li> <li class="odd-row"> <a class="lia-link-navigation complete-archives-link" id="archiveLink_2" href="/web/20130516033934/http://crowdsupport.telstra.com.au/t5/blogs/blogarchivespage/blog-id/blog-next-newsletter">View Complete Archives</a> </li> </ul> </div></div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard lia-component-sidebar-social-links"> <div class="lia-decoration-border"> <div class="lia-decoration-border-top"> <div> </div> </div> <div class="lia-decoration-border-content"> <div> <div class="lia-panel-content-wrapper"> <div class="lia-panel-content"> <p>Follow Us</p> <div class="addthis_toolbox addthis_32x32_style addthis_default_style"> <a class="addthis_button_linkedin_follow" addthis:userid="telstra" addthis:usertype="company"></a> <a class="addthis_button_twitter_follow" addthis:userid="telstra"></a> <a class="addthis_button_facebook_follow" addthis:userid="Telstra24x7"></a> <a class="addthis_button_google_follow" addthis:userid="101212404445568930918"></a> <!--<a class="addthis_button_pinterest_follow" addthis:userid="telstra"></a>--> </div> <script type="text/javascript" src="//web.archive.org/web/20130516033934js_/http://s7.addthis.com/js/300/addthis_widget.js#pubid=ra-4ddf00ca44e150e8"></script> </div> </div> </div> </div> </div> <div class="lia-decoration-border-bottom"> <div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-footer lia-quilt-layout-footer lia-component-quilt-footer" class="lia-quilt lia-quilt-footer lia-quilt-layout-footer"> <div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-16 lia-quilt-column-left lia-quilt-column-search"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left lia-mark-empty"> </div> </div><div class="lia-quilt-column lia-quilt-column-08 lia-quilt-column-right lia-quilt-column-icons"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right lia-mark-empty"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <!-- END page content --> </div> <!-- close #page-content --> </div> <!-- close #content-body --> </div> <!-- close #page-body --> <a id="open-survey" href="#lightbox-content-survey" rel="lightbox" style="display:none;">Open Survey</a> <div id="lightbox-content-survey" class="lightbox-div lightbox-content lightbox-hide" style="display:none;"> <div class="content"> <img src="/web/20130516033934im_/http://crowdsupport.telstra.com.au/html/assets/thanks-for-using-crowdsupport.jpg" height="36" width="344" alt="Thanks for using CrowdSupport"/> <p>If you've got a moment, we'd love to hear your feedback on <strong>CrowdSupport&reg;</strong> our peer to peer community.</p> <p><strong>By answering five short questions you'll help us continue to improve the way our customers help each other on CrowdSupport&reg;.</strong></p> <p>Please note - this is an anonymous survey and no identifiable details will be recorded.</p> <p>If you wish to view our privacy policy, please <a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/privacy/privacy-statement/" target="_blank">click here</a>. Thank you.</p> <div class="btn-holder"> <a href="https://web.archive.org/web/20130516033934/https://www.research.net/s/crowdsupportsurvey" class="red-btn fn_close" target="_blank">Start Survey</a> <a href="#" class="red-btn fn_close">No Thanks</a> <a href="#" class="red-btn fn_close">Later</a> </div> </div> </div> <!-- footer --> <div id="footer" class="container_18 clearfix"> <div class="nav" id="footer-nav"> <ul> <li class="first"><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/sitemap/">Site map</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/privacy/privacy-statement/">Privacy</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/customer-terms/">Terms</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/Idea-Exchange-Telstra/idb-p/Idea_Exchange_Telstra_Consumer">Your suggestions</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/abouttelstra/commitments/positive-feedback">Compliments</a></li> <li class="last"><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/help/contact/complaints/">Complaints</a></li> </ul> </div> <div class="nav" id="social-media-links"> <ul> <li class="first"><a href="https://web.archive.org/web/20130516033934/http://www.telstra.com.au/abouttelstra/">About Telstra</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.bigpond.com/">BigPond</a></li> <li><a href="https://web.archive.org/web/20130516033934/http://www.telstrawholesale.com.au/">Telstra Wholesale</a></li> <li class="last"><a href="https://web.archive.org/web/20130516033934/http://www.telstrainternational.com/">Telstra International</a></li> </ul> </div> </div> <div class="scripts"> <script type="text/javascript">(function(B,C){B[C]=B[C].replace(/\bno-js\b/,'')+' js'})(document.getElementsByTagName('body')[0],'className');</script> <!--[if lte IE 6]><script type="text/javascript" src="/global/javascript/DD_belatedPNG_0.0.8a-min.js"></script><![endif]--> <!-- <script type="text/javascript" src="/global/javascript/jquery/jquery-core.min.js"></script> <script type="text/javascript" src="/global/javascript/jquery/plugins/easing/jquery.easing.1.3.js"></script> <script type="text/javascript" src="/global/javascript/jquery/plugins/labeloverlay/jquery-labeloverlay-0.0.1.min.js"></script> <script type="text/javascript" src="/global/themes/prince/javascript/telstra-prince.js"></script> --> <!--<script type="text/javascript" src="//telstra.com.au/global/javascript/jquery/jquery-core.min.js"></script>--> <script type="text/javascript" src="/web/20130516033934js_/http://crowdsupport.telstra.com.au/html/assets/jquery-1.9.0.min.js"></script> <!--<script src="//telstra.com.au/uberprod/search/javascript/scripts.js" type="text/javascript"></script>--> <script src="/web/20130516033934js_/http://crowdsupport.telstra.com.au/html/assets/uberprod-search.js" type="text/javascript"></script> <script src="//web.archive.org/web/20130516033934js_/http://telstra.com.au/uberprod/search/javascript/ss.js" type="text/javascript"></script> <script src="//web.archive.org/web/20130516033934js_/http://telstra.com.au/uberprod/search/javascript/xmlhttp.js" type="text/javascript"></script> <script type="text/javascript" src="//web.archive.org/web/20130516033934js_/http://telstra.com.au/global/javascript/jquery/plugins/easing/jquery.easing.1.3.js"></script> <script type="text/javascript" src="//web.archive.org/web/20130516033934js_/http://telstra.com.au/global/javascript/jquery/plugins/labeloverlay/jquery-labeloverlay-0.0.1.min.js"></script> <script type="text/javascript" src="/web/20130516033934js_/http://crowdsupport.telstra.com.au/html/assets/telstra-prince.js"></script> <script type="text/javascript" src="/web/20130516033934js_/http://crowdsupport.telstra.com.au/html/assets/tcs.js"></script> <!-- script type="text/javascript" src="/global/javascript/userVoiceWidgetPrince.js"></script --> <!-- START: FOOTCODE - Please this section before the closing body tag --> <script type="text/javascript"> if(typeof(s) == 'object' && typeof(DataliciousPageBottom) == 'function')DataliciousPageBottom(); </script> <!-- END: FOOTCODE --> </div> <a id="feedback-tab" alt="feedback" target="_blank" href="https://web.archive.org/web/20130516033934/https://www.telstra.com.au/webforms/consumer-survey/index.cfm"></a> <div class="scripts"> <!--<script type="text/javascript" src="/global/javascript/jquery/plugins/tabs/jquery.tabs.js"></script>--> </div> </div> <!-- close .tcs-wrap --> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-7222659-1']); _gaq.push(['_setDomainName', 'telstra.com.au']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://web.archive.org/web/20130516033934/https://ssl' : 'https://web.archive.org/web/20130516033934/http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> <script type="text/javascript"> $(document).ready(function() { $("#open-survey").trigger('click'); }); </script> </div> <script type="text/javascript" src="https://web.archive.org/web/20130516033934js_/http://telstracon.i.lithium.com/t5/scripts/9695E93F0155FA1F480B8284425FBC7C/lia-scripts-common-min.js"></script><script type="text/javascript" src="https://web.archive.org/web/20130516033934js_/http://telstracon.i.lithium.com/t5/scripts/63ECEA8E88CBE89C0C3D664AF5CA594E/lia-scripts-body-min.js"></script><script language="javascript" type="text/javascript"> <!-- LITHIUM.Sandbox.restore(); LITHIUM.jQuery.fn.cssData.defaults = {"pairDelimeter":"-","dataPrefix":"lia-js-data","prefixDelimeter":"-"}; LITHIUM.AjaxSupport.defaultAjaxFeedbackHtml = "<div class=\"lia-inline-ajax-feedback\">\n\t\t\t<div class=\"AjaxFeedback\" id=\"ajaxFeedback_13eab6be455\"><\/div>\n\t\t\t\n\t\n\t\n\t\n\n\t\t<\/div>\n\t\t\n\t\n\t\t\n\t\n\t\n\t\n\t\n\t\t<div class=\"lia-inline-ajax-feedback lia-component-common-widget-ajax-feedback\" class=\"lia-inline-ajax-feedback\">\n\t\t\t<div class=\"AjaxFeedback\" id=\"ajaxFeedback_13eab6be455\"><\/div>\n\t\t\t\n\t\n\t\n\t\n\n\t\t<\/div>"; LITHIUM.AjaxSupport.defaultAjaxErrorHtml = "<a shape=\"rect\" name=\"feedback-error\"> <\/a>\n\t\n\t\n\t\t<div class=\"InfoMessage lia-panel-feedback-inline-alert lia-component-common-widget-feedback\" class=\"InfoMessage lia-panel-feedback-inline-alert\" id=\"feedback_13eab6be455\">\n\t\t\t<div class=\"lia-text\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t<p>Sorry, unable to complete the action you requested.<\/p>\n\t\t\t\t\n\t\t\t\t \n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t<\/div>"; LITHIUM.AjaxSupport({"feedbackSelector":false,"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","trackableEvent":false,"parameters":{"componentParams":"{\n \"triggerSelector\" : {\n \"value\" : \"rO0ABXNyABxsaXRoaXVtLnV0aWwuY3NzLkNzc1NlbGVjdG9ybVqnCRPimmYCAAB4cgAnbGl0aGl1bS51dGlsLnN0cmluZy5BYnN0cmFjdFR5cGVkU3RyaW5nkDwl-iWjh3sCAAFMAAZzdHJWYWx0ABJMamF2YS9sYW5nL1N0cmluZzt4cHQAJiNyZWdpc3RyYXRpb25EaWFsb2dUcmlnZ2VyXzEzZWFiNmJlNDUy\",\n \"class\" : \"lithium.util.css.CssSelector\"\n },\n \"destUrl\" : {\n \"value\" : \"http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513\",\n \"class\" : \"java.lang.String\"\n }\n}","componentId":"facebook.widget.authentication-dialog-content"}},"ajaxErrorEventName":"LITHIUM:ajaxError","action":"lightboxRenderComponent","elementSelector":"#registrationDialogTrigger_13eab6be452","url":"/t5/blogs/blogpage.facebookconnectbuttonsecondary.registrationdialogtrigger:lightboxrendercomponent?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&t:cp=facebook/contributions/connectcontributionspage"}); LITHIUM.Dialog.options['-1064231395'] = {"contentContext":"facebook.widget.authentication-dialog-content","contentType":"ajax","dialogOptions":{"position":["center","center"],"minHeight":399,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-advanced","minWidth":710,"width":710,"maxWidth":710,"maxHeight":600,"resizable":true,"modal":true,"autoOpen":false,"draggable":true}}; LITHIUM.Dialog({ "triggerEvent" : "click", "closeEvent" : "LITHIUM:lightboxCloseEvent", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "dialogKey" : "dialogKey", "ajaxEvent" : "LITHIUM:lightboxRenderComponent" }); LITHIUM.FacebookConnectButton({"connectEvent":"LITHIUM:facebookConnectLogin","registrationDialogTriggerSelector":"#registrationDialogTrigger_13eab6be452","facebookConnectRequestParameters":{"redirectPageUrl":"https://web.archive.org/web/20130516033934/http://crowdsupport.telstra.com.au/t5/NEXT-Newsletter/bg-p/blog-next-newsletter?ti=td_tc-res-ins-tent-nextnewsletter_bus_ent_site0513","facebookConnectRequest":true},"connectLinkSelector":"#facebookConnectButtonSecondary_13eab6be452 .lia-button-facebook","useXfbml":false,"closeDialogEvent":"LITHIUM:lightboxCloseEvent","connectSelector":"#facebookConnectButtonSecondary_13eab6be452","additionalFbLoginPerms":"","registrationEvent":"LITHIUM:facebookConnectRegistration"}); LITHIUM.Text.set({"ajax.facebookConnectLogin.loader.feedback.title":"Loading..."}); LITHIUM.AjaxSupport({"feedbackSelector":false,"ajaxOptionsParam":{"event":"LITHIUM:facebookConnectLogin","useLoader":true},"ajaxErrorEventName":"LITHIUM:ajaxError","action":"facebookConnectLogin","elementSelector":"#facebookConnectButtonSecondary_13eab6be452","url":"/t5/blogs/blogpage.facebookconnectbuttonsecondary:facebookconnectlogin?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&t:cp=facebook/contributions/connectcontributionspage"}); LITHIUM.AjaxFeedback('.lia-inline-ajax-feedback', 'LITHIUM:hideAjaxFeedback'); LITHIUM.AutoComplete({"redirectToItemLink":false,"resizeImageEvent":"LITHIUM:renderImages","inputSelector":"#messageSearchField","url":"/t5/blogs/blogpage.searchformv1.searchform.messagesearchfield.messagesearchfield:autocomplete?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&t:cp=search/contributions/page","options":{"footerContent":[{"content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-component-search-action-disable-auto-complete\" rel=\"nofollow\" id=\"disableAutoComplete_13eab6be45d\" href=\"/t5/blogs/blogpage.disableautocomplete:disableautocomplete?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&amp;t:cp=action/contributions/searchactions&amp;ticket=iL3-ZOT-A3Rk_-1\">turn off suggestions<\/a>","scripts":"\n\nLITHIUM.AjaxSupport.fromLink('#disableAutoComplete_13eab6be45d', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {});"}],"triggerTextLength":0,"defaultText":"Enter a search word","loadingText":"Searching...","emptyText":"No Matches","disabled":false,"successText":"Results:"}}); LITHIUM.AutoComplete({"redirectToItemLink":false,"resizeImageEvent":"LITHIUM:renderImages","inputSelector":"#messageSearchField_0","url":"/t5/blogs/blogpage.searchformv1.searchform.tkbmessagesearchfield.messagesearchfield:autocomplete?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&t:cp=search/contributions/page","options":{"footerContent":[{"content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-component-search-action-disable-auto-complete\" rel=\"nofollow\" id=\"disableAutoComplete_13eab6be45f\" href=\"/t5/blogs/blogpage.disableautocomplete:disableautocomplete?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&amp;t:cp=action/contributions/searchactions&amp;ticket=iL3-ZOT-A3Rk_-1\">turn off suggestions<\/a>","scripts":"\n\nLITHIUM.AjaxSupport.fromLink('#disableAutoComplete_13eab6be45f', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {});"}],"triggerTextLength":0,"defaultText":"Enter a search word","loadingText":"Searching...","emptyText":"No Matches","disabled":false,"successText":"Results:"}}); LITHIUM.AutoComplete({"redirectToItemLink":false,"resizeImageEvent":"LITHIUM:renderImages","inputSelector":"#userSearchField","url":"/t5/blogs/blogpage.searchformv1.searchform.usersearchfield.usersearchfield:autocomplete?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&t:cp=search/contributions/page","options":{"footerContent":[{"content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-component-search-action-disable-auto-complete\" rel=\"nofollow\" id=\"disableAutoComplete_13eab6be461\" href=\"/t5/blogs/blogpage.disableautocomplete:disableautocomplete?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&amp;t:cp=action/contributions/searchactions&amp;ticket=iL3-ZOT-A3Rk_-1\">turn off suggestions<\/a>","scripts":"\n\nLITHIUM.AjaxSupport.fromLink('#disableAutoComplete_13eab6be461', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {});"}],"triggerTextLength":0,"defaultText":"Enter a user name or rank","loadingText":"Searching for users...","emptyText":"No Matches","disabled":false,"successText":"Users found:"}}); LITHIUM.AjaxSupport({"feedbackSelector":"#ajaxfeedback_0","ajaxOptionsParam":{"event":"LITHIUM:userExistsQuery","parameters":{"javascript.ignore_combine_and_minify":"true"}},"ajaxErrorEventName":"LITHIUM:ajaxError","action":"userExistsQuery","elementSelector":"#userSearchField","url":"/t5/blogs/blogpage.searchformv1.searchform.usersearchfield:userexistsquery?t:ac=blog-id/blog-next-newsletter/q-p/dGk6dGRfdGMtcmVzLWlucy10ZW50LW5leHRuZXdzbGV0dGVyX2J1c19lbnRfc2l0ZTA1MTM.&t:cp=search/contributions/page"}); LITHIUM.AjaxSupport.fromLink('#enableAutoComplete', 'enableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}); LITHIUM.Tooltip({"position":["bottom","left"],"events":{"def":"focus mouseover,blur mouseout"},"tooltipElementSelector":"#link_5-tooltip-element","triggerSelector":"#link_4","delay":30,"bodySelector":"body#lia-body","tooltipContentSelector":"#link_5-tooltip-element .content"}); LITHIUM.SearchAutoCompleteToggle({"enableAutocompleteSuccessEvent":"LITHIUM:ajaxSuccess:enableAutoComplete","disableAutocompleteSuccessEvent":"LITHIUM:ajaxSuccess:disableAutoComplete","autoCompleteSelector":".lia-autocomplete-input","enableAutoCompleteSelector":".search-autocomplete-toggle-link","containerSelector":"#searchautocompletetoggle","disableAutoCompleteSelector":".lia-autocomplete-toggle-off"}); LITHIUM.SearchForm({"buttonSelector":".lia-button-searchForm-action","formSelector":"#lia-searchform","selectSelector":".lia-search-form-granularity","nodesModel":{"tkb|tkb":{"title":"Knowledge Base","inputSelector":".lia-search-input-tkb-article"},"News-Feed|category":{"title":"Search Category: NEXT Newsletter","inputSelector":".lia-search-input-message"},"telstracon|community":{"title":"Search Community: NEXT Newsletter","inputSelector":".lia-search-input-message"},"user|user":{"title":"Users","inputSelector":".lia-search-input-user"},"blog-next-newsletter|blog-board":{"title":"Search Blog: NEXT Newsletter","inputSelector":".lia-search-input-message"}},"inputSelector":"#messageSearchField","useAutoComplete":true}); ;(function($) { $(function() { $('.lia-component-community-browser > ul > li').bind('mouseenter', function() { var $this = $(this); var $prev = $this.prev(); var $next = $this.next(); if($prev.length > 0) { $prev.addClass('hover-left'); } if($next.length > 0) { $next.addClass('hover-right'); } }).bind('mouseleave', function() { var $this = $(this); var $prev = $this.prev(); var $next = $this.next(); if($prev.length > 0) { $prev.removeClass('hover-left'); } if($next.length > 0) { $next.removeClass('hover-right'); } }); }); })(LITHIUM.jQuery); ;(function($) { $.each($(".lia-component-quilt-header .BreadCrumb ul li"), function(index, element){ // replace link on category "NEWS FEED" with link on custom page $(element).find("a[href='/t5/News-Feed/ct-p/News-Feed']").attr("href", "/t5/custom/page/page-id/NewsFeed"); }); $('body.NewsFeedArchives .lia-component-quilt-header .BreadCrumb .final-crumb').before('<li class="lia-breadcrumb-node crumb"><a class="lia-link-navigation crumb-category lia-breadcrumb-category lia-breadcrumb-forum" href="/t5/custom/page/page-id/NewsFeed">News Feed</a></li><li class="lia-breadcrumb-seperator crumb-category lia-breadcrumb-category lia-breadcrumb-forum"><span class="separator">&gt;</span></li>'); })(LITHIUM.jQuery); var _liabeacon = new Image(); _liabeacon.src = ["/","b","e","a","c","o","n","/","3","4","2","5","6","6","3","1","6","8","_","1","3","6","8","6","7","5","5","7","4","9","8","1",".","g","i","f"].join(""); // --> </script></body> </html><!-- FILE ARCHIVED ON 03:39:34 May 16, 2013 AND RETRIEVED FROM THE INTERNET ARCHIVE ON 06:58:16 Nov 25, 2024. JAVASCRIPT APPENDED BY WAYBACK MACHINE, COPYRIGHT INTERNET ARCHIVE. ALL OTHER CONTENT MAY ALSO BE PROTECTED BY COPYRIGHT (17 U.S.C. SECTION 108(a)(3)). --> <!-- playback timings (ms): captures_list: 0.641 exclusion.robots: 0.035 exclusion.robots.policy: 0.016 esindex: 0.012 cdx.remote: 17.228 LoadShardBlock: 183.233 (3) PetaboxLoader3.datanode: 152.343 (4) PetaboxLoader3.resolve: 116.566 (2) load_resource: 140.971 -->

Pages: 1 2 3 4 5 6 7 8 9 10