Freshworks Academy | Training, Community, Success

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tabindex="-1"> AI capabilities </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Latest innovations </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/ckvs2ag9r05dijsg07fsuibg7-know-more.full.png" class="icon" alt=""> <h2 class="nav-main-item-title">More</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App marketplace </a> </li> <li class="nav-main-item-link"> <a rel=" noopener" href="https://developers.freshworks.com" class="sub-nav-link" target="_blank" tabindex="-1"> Developers </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technical alliances </a> 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Find out how on the Q2 ’23 Launch page.</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-super-item has-sub-menu " > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Company</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/board/" rel=" " > <span class="label"> Board of Directors </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/investors/" rel=" " > <span class="label"> Investors </span> </a> </li> <li 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</li> </ul> </div> </div> <div class="nav-primary-wrapper" tabindex="-1"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <div class="product-logo-wrap"> <a href="/"> <img class="logo logo-academy " src="/static-assets/images/common/company/logos/logo-academy.png" alt="Academy" /> </a> </div> </div> <ul class="l-nav-list nav-main-menu" > <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" undefined/academy"> English </option> </select> </form>  </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 " > </li> <li class="nav-main-item caps-heading-12 " > </li> <li class="nav-main-item caps-heading-12 has-sub-menu " > <a class="nav-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Company</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/board/" rel=" " > <span class="label"> Board of Directors </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/investors/" rel=" " > <span class="label"> Investors </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/affiliate-partner/" rel=" " > <span class="label"> Affiliates </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/partners/" rel=" " > <span class="label"> Partners </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/life-at-freshworks/" rel=" " > <span class="label"> Life at Freshworks </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://blog.freshworks.com" rel=" " > <span class="label"> Blog </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/newsroom/press-releases/" rel=" " > <span class="label"> Press </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/customers/" rel=" " >Customers</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="/support/" rel=" " >Support</a> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="English" lang="en-us" data-link=" undefined/academy"> English </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="first-fold l-section-home banner-right-image-home image-wrap-no-padding banner-vertical-alignment pb-lg" style="background-color: #E2F4FA;"> <div class="l-page container l-home "> <div class="row grid-align-bottom banner-vertical-alignment"> <div class="col-md-6 mobile-center-desktop-left-align pb-lg banner-text-content small-banner"> <p><span class="pre-text product-pre-text">Academy</span></p> <h1>Freshworks Academy</h1> <p class="sub-text">Customer Service Training and Upskilling for You and Your Team</p> <div class="mt-md"> <a title="Enroll Now" class="button button--solid " rel="" id="enrollNow" role="button" tabindex="0" target="_self" data-toggle="modal" data-target="#academyEnrollForm">ENROLL NOW</a> <a title="Log In" class="button button--ghost " rel="noopener" id="logIn" role="button" target="_blank" href="https://academy.freshworks.com/learners/sign_in"> LOG IN</a> </div> <p>Join our 60,000+ learner community today!</p> </div> <div class="col-md-6 mt-md md-mt-0 image-align-bottom"> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="" title="Freshworks Academy Learner Community" src="https://website-assets-fw.freshworks.com/attachments/clvbxqhab018nnloaq3s9fpe1-academy-hero-image.one-half.webp" srcset="" fetchpriority="high" /> </div> </div> </div> </div> </section> <section id="" class="l-section casestudy-resource-section " data-scroll-target="" > <div id="" class="l-page container align-center "> <div class="l-section-heading align-center"> <h2 class="align-center">Explore Freshworks Academy Content</h2> </div> <div class="row" id="resource-card-row-164549812642910"> <span class="card-item " href="/academy/courses/" data-filter="card-item"> <div class="card-box col-sm-4 col-md-4 resource-casestudy"> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/clvbxrd0j01cdnloa0ntcc5l7-academy-content-courses.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clvbxrd0j01cdnloa0ntcc5l7-academy-content-courses.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clvbxrd0j01cdnloa0ntcc5l7-academy-content-courses.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clvbxrd0j01cdnloa0ntcc5l7-academy-content-courses.one-sixth.png 2x" alt="Academy Content Courses" /> <img class="original-image fadeIn resources-box-image " alt="Academy Content Courses" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right course-card"> <h5><strong>Courses</strong></h5> <p>Get trained on skills you need to excel in your career</p> <div class="pt-sm"> <a title="" class="button button--ghost " rel="" role="button" target="_self" href="https://www.freshworks.com/academy/courses/"> EXPLORE COURSES</a> </div> </div> </div> </div> </span> <span class="card-item " href="academy/certifications/" data-filter="card-item"> <div class="card-box col-sm-4 col-md-4 resource-casestudy"> <div class="resource-box"> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/clvbxrgkz01mf4poazq6954rp-academy-content-certifications.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clvbxrgkz01mf4poazq6954rp-academy-content-certifications.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clvbxrgkz01mf4poazq6954rp-academy-content-certifications.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clvbxrgkz01mf4poazq6954rp-academy-content-certifications.one-sixth.png 2x" alt="Certifications" /> <img class="original-image fadeIn resources-box-image " alt="Certifications" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right course-card"> <h5><strong>Certifications</strong></h5> <p>Become a Freshworks certified product expert</p> <div class="pt-sm"> <a title="" class="button button--ghost " rel="" role="button" target="_self" href="https://www.freshworks.com/academy/certifications/"> EXPLORE CERTIFICATES</a> </div> </div> </div> </div> </span> </div> </div> </section> <section id="" class="section-content-grid pt-xl section-light-bg " data-scroll-target=""> <div class="l-page container l-grid"> <div class="l-section-heading"> <h2 class="align-center">Why Freshworks Academy</h2> </div> <div class="row"> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/clvbxs9gz01frnloaviyrshzu-icon-1.full.png);" role="img" aria-label=""></div> <div class="align-center "> <h6>Improve your skills</h6> <p>Arm yourself with knowledge and tools needed to ace day-to-day work and accelerate personal growth.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/clvbxs9i701fsnloa607jbfbv-icon-2.full.png);" role="img" aria-label=""></div> <div class="align-center "> <h6>Get certified</h6> <p>Test your knowledge and skills to get certified. Show the world that you have what it takes to succeed.</p> </div> </div> <div class="l-col-widget col-sm-4"> <div class="icon-big " style="margin: 0 auto; background-image: url(https://website-assets-fw.freshworks.com/attachments/clvbxs9fp01pt4poavoyc39bj-icon-3.full.png);" role="img" aria-label=""></div> <div class="align-center "> <h6>Join the community</h6> <p>Connect with like-minded, customer-focused professionals from across the globe.</p> </div> </div> </div> </div> </section> <section id="" data-text-list="[]" data-scroll-target="#" class="pb-xl align-center section-light-bg " > <div class="container " data-scroll-target=""> <div class="align-center pt-md pb-xs"> <a title="Enroll Now" class="button button--solid " rel="" id="enrollNow" role="button" tabindex="0" target="_self" data-toggle="modal" data-target="#academyEnrollForm">ENROLL NOW</a> <a title="Log In" class="button button--ghost " rel="noopener" id="logIn" role="button" target="_blank" href="https://academy.freshworks.com/learners/sign_in"> LOG IN</a> </div> </div> </section> <div class="modal" id="academyEnrollForm" tabindex="-1" role="dialog" aria-hidden="true"> <div class="modal-dialog " role="document"> <div class="modal-content "> <div class="modal-header "> <button class="modal-close " data-dismiss="modal" aria-label="close" tabindex="0"> <i class="icon-close"></i> </button> </div> <div class="modal-body clearfix-md "> <input type="text" class="ignore-element" aria-label="Ignored element" aria-hidden="true" disabled /> <div class="form-wrapper academy-form-wrapper animate-form-wrapper "> <h5>Register for Freshworks Academy</h5> <form autocomplete="off" class="form-field-container fworks-academy-form" id="20785239492024" > <input type="hidden" class="custom-inputs type-freshmarketer" name="Engagement Status" data-custom-db-value="Marketing Nurture" data-custom-value="Marketing Nurture" data-custom-type="static" aria-label="Engagement Status" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="Source" data-custom-db-value="Academy" data-custom-value="Academy" data-custom-type="static" aria-label="Source" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="event_name" data-custom-db-value="event_registrations" data-custom-value="event_registrations" data-custom-type="static" aria-label="event_name" aria-hidden="true" /> <input style="display:none" class="fm-list-id" value="18000005742" aria-label="fm list id"/> <input style="display:none" class="fm-asset-id" value="3761024" aria-hidden="true" aria-label="fm asset id"/> <input style="display:none" class="northpass-group-name" value="Freshworks Academy" aria-label="northpass group name"/> <fieldset> <div class="form-field "> <i class="icon-email" aria-hidden="true"></i> <input type="email" title="Business Email" name="email" class="email-form" placeholder=" " required data-email-required="Please enter your email address" data-email-invalid="Please enter a valid email address" id="email-53695202021062" data-disable-prefill="false" aria-labelledby="email-53695202021062-label" aria-invalid="false" aria-errormessage="email-err-53695202021062" autocomplete="email" data-html-injection-validate > <label id="email-53695202021062-label" class="form-placeholder" for="email-53695202021062">Business Email</label> <div id="email-err-53695202021062" class="error-wrapper" role="alert"></div> </div> </fieldset> <fieldset> <input type="submit" value="SUBMIT" class="button button--solid button--block" /> <div class="copy_write-text align-center "> <p>By clicking "SUBMIT", I accept the Freshworks <a href="https://www.freshworks.com/terms/" target="_self">Terms of Service</a> and <a href="https://www.freshworks.com/privacy/" target="_self">Privacy Notice</a>.</p> </div> <div class="eu-extra-info "> <div class="gdpr form-field"> <div class="checkbox-wrapper"> <label class="checkbox-control cb col-sm-12 promotional-offers"> <input type="checkbox" class="cb-type" name="send_promotions" value="true" required data-gdpr-consent-error="Please read and check the consent box above" aria-invalid="false" aria-errormessage="send_promotions-err-17321032910380" > <div class="checkbox-control-indicator" aria-hidden="true"></div> <span>I agree to receive occasional information (via mail or phone) about Freshworks Academy products and services. 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