CINXE.COM

<!doctype html> <html lang="nl-NL"> <head><meta name="referrer" content="no-referrer"> <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1.0, shrink-to-fit=no"> <link rel="apple-touch-icon" sizes="180x180" href="https://www.live-agent.nl/app/themes/liveagent/assets/images/favicon/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="https://www.live-agent.nl/app/themes/liveagent/assets/images/favicon/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="https://www.live-agent.nl/app/themes/liveagent/assets/images/favicon/favicon-16x16.png"> <link rel="mask-icon" href="https://www.live-agent.nl/app/themes/liveagent/assets/images/favicon/safari-pinned-tab.svg" color="#f5912c"> <meta name="apple-mobile-web-app-title" content="LiveAgent"> <meta name="application-name" content="LiveAgent"> <meta name="msapplication-TileColor" content="#ffffff"> <meta name="theme-color" content="#ffffff">  <style id="inline-css" type="text/css">*{-webkit-box-sizing:border-box;box-sizing:border-box}*:active,*:focus,*:hover{outline:0}#app{position:relative}h1,h2,h3,h4,h5,h6,p{margin:0}a{text-decoration:none}a:active,a:focus,a:hover{text-decoration:none}ul{margin:0;padding:0;list-style:none}figure{margin:0}/*! sanitize.css v10.0.0 | CC0 License | github.com/csstools/sanitize.css */*,::before,::after{-webkit-box-sizing:border-box;box-sizing:border-box}::before,::after{text-decoration:inherit;vertical-align:inherit}html{cursor:default;line-height:1.5;-moz-tab-size:4;-o-tab-size:4;tab-size:4;-webkit-tap-highlight-color:transparent;-ms-text-size-adjust:100%;-webkit-text-size-adjust:100%}html:not(:lang(en)){word-break:break-word;-ms-hyphens:auto;hyphens:auto}body{margin:0}h1{font-size:2em;margin:.67em 0}dl dl,dl ol,dl ul,ol dl,ul dl{margin:0}ol ol,ol ul,ul ol,ul ul{margin:0}hr{height:0;overflow:visible}main{display:block}nav ol,nav ul{list-style:none;padding:0}pre{font-family:monospace,monospace;font-size:1em}a{background-color:transparent}abbr[title]{text-decoration:underline;-webkit-text-decoration:underline dotted;text-decoration:underline dotted}b,strong{font-weight:bolder}code,kbd,samp{font-family:monospace,monospace;font-size:1em}small{font-size:80%}audio,canvas,iframe,img,svg,video{vertical-align:middle}audio,video{display:inline-block}audio:not([controls]){display:none;height:0}iframe{border-style:none}img{border-style:none}svg:not([fill]){fill:currentColor}svg:not(:root){overflow:hidden}table{border-collapse:collapse}button,input,select{margin:0}button{overflow:visible;text-transform:none}button,[type=button],[type=reset],[type=submit]{-webkit-appearance:button}fieldset{border:1px solid #a0a0a0;padding:.35em .75em .625em}input{overflow:visible}legend{color:inherit;display:table;max-width:100%;white-space:normal}progress{display:inline-block;vertical-align:baseline}select{text-transform:none}textarea{margin:0;overflow:auto;resize:vertical}[type=checkbox],[type=radio]{padding:0}[type=search]{-webkit-appearance:textfield;outline-offset:-2px}::-webkit-inner-spin-button,::-webkit-outer-spin-button{height:auto}::-webkit-input-placeholder{color:inherit;opacity:.54}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{-webkit-appearance:button;font:inherit}::-moz-focus-inner{border-style:none;padding:0}:-moz-focusring{outline:1px dotted ButtonText}:-moz-ui-invalid{box-shadow:none}details{display:block}dialog{background-color:white;border:solid;color:black;display:block;height:-moz-fit-content;height:-webkit-fit-content;height:fit-content;left:0;margin:auto;padding:1em;position:absolute;right:0;width:-moz-fit-content;width:-webkit-fit-content;width:fit-content}dialog:not([open]){display:none}summary{display:list-item}canvas{display:inline-block}template{display:none}a,area,button,input,label,select,summary,textarea,[tabindex]{-ms-touch-action:manipulation;touch-action:manipulation}[hidden]{display:none}[aria-busy=true]{cursor:progress}[aria-controls]{cursor:pointer}[aria-disabled=true],[disabled]{cursor:not-allowed}[aria-hidden=false][hidden]{display:initial}[aria-hidden=false][hidden]:not(:focus){clip:rect(0,0,0,0);position:absolute}@font-face{font-family:fontello;src:url(/app/themes/liveagent/assets/webfonts/fontello.woff2?ver=20230109) format("woff2"),url(/app/themes/liveagent/assets/webfonts/fontello.woff?ver=20230109) format("woff"),url(/app/themes/liveagent/assets/webfonts/fontello.ttf?ver=20230109) format("truetype");font-weight:400;font-style:normal;font-display:swap}[class^=fontello-]::before,[class*=fontello-]::before{font-family:fontello,sans-serif;font-style:normal;font-weight:400;display:inline-block;text-decoration:inherit;width:1em;text-align:center;font-variant:normal;text-transform:none;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.fontello-icon-e800::before{content:"\e800" !important}.fontello-icon-e801::before{content:"\e801" !important}.fontello-icon-e802::before{content:"\e802" !important}.fontello-icon-e803::before{content:"\e803" !important}.fontello-icon-e804::before{content:"\e804" !important}.fontello-icon-e805::before{content:"\e805" !important}.fontello-icon-e806::before{content:"\e806" !important}.fontello-icon-e807::before{content:"\e807" !important}.fontello-icon-e808::before{content:"\e808" !important}.fontello-icon-e809::before{content:"\e809" !important}.fontello-icon-e80a::before{content:"\e80a" !important}.fontello-icon-e80b::before{content:"\e80b" !important}.fontello-icon-e80c::before{content:"\e80c" !important}.fontello-icon-e80d::before{content:"\e80d" !important}.fontello-icon-e80e::before{content:"\e80e" !important}.fontello-icon-e80f::before{content:"\e80f" !important}.fontello-icon-e810::before{content:"\e810" !important}.fontello-icon-e811::before{content:"\e811" !important}.fontello-icon-e82a::before{content:"\e82a" !important}.fontello-icon-e82b::before{content:"\e82b" !important}.fontello-bars-solid::before{content:"\e812"}.fontello-calendar-regular::before{content:"\e813"}.fontello-check-circle-regular::before{content:"\e814"}.fontello-facebook-f-brands::before{content:"\e815"}.fontello-facebook-square-brands::before{content:"\e816"}.fontello-folder-solid::before{content:"\e817"}.fontello-instagram-brands::before{content:"\e818"}.fontello-linkedin-brands::before{content:"\e819"}.fontello-linkedin-in-brands::before{content:"\e81a"}.fontello-search-solid::before{content:"\e81b"}.fontello-times-circle-regular::before{content:"\e81c"}.fontello-twitter-brands::before{content:"\e81d"}.fontello-twitter-square-brands::before{content:"\e81e"}.fontello-user-solid::before{content:"\e81f"}.fontello-youtube-square-brands::before{content:"\e820"}.fontello-chevron-down-solid::before{content:"\e821"}.fontello-chevron-left-solid::before{content:"\e822"}.fontello-chevron-right-solid::before{content:"\e823"}.fontello-chevron-up-solid::before{content:"\e824"}.fontello-dribbble-brands::before{content:"\e825"}.fontello-github-brands::before{content:"\e826"}.fontello-map-marker-alt-solid::before{content:"\e827"}.fontello-phone-solid::before{content:"\e828"}.fontello-wordpress-simple-brands::before{content:"\e829"}.fontello-info::before{content:"\e82c"}.fontello-company::before{content:"\e82d"}.fontello-mail::before{content:"\e82e"}.fontello-user::before{content:"\e82f"}.fontello-inbox::before{content:"\e830" !important}.fontello-folder2::before{content:"\e831" !important}.fontello-anchor::before{content:"\e832" !important}.fontello-menu-academy::before{content:"\e851" !important}.fontello-menu-awards::before{content:"\e852" !important}.fontello-menu-blog::before{content:"\e853" !important}.fontello-menu-business-solutions::before{content:"\e854" !important}.fontello-menu-call-center::before{content:"\e855" !important}.fontello-menu-change-log::before{content:"\e839" !important}.fontello-menu-customer-portal::before{content:"\e856" !important}.fontello-menu-directory::before{content:"\e857" !important}.fontello-menu-glossary::before{content:"\e833" !important}.fontello-menu-help-desk::before{content:"\e843" !important}.fontello-menu-industry-solutions::before{content:"\e844" !important}.fontello-menu-knowledge-base::before{content:"\e845" !important}.fontello-menu-live-chat::before{content:"\e846" !important}.fontello-menu-social-media::before{content:"\e847" !important}.fontello-menu-system-status::before{content:"\e842" !important}.fontello-menu-take-a-tour::before{content:"\e849" !important}.fontello-menu-templates::before{content:"\e84a" !important}.fontello-menu-ticketing::before{content:"\e84b" !important}.fontello-menu-typing-test::before{content:"\e84c" !important}.fontello-menu-use-cases::before{content:"\e84d" !important}.fontello-menu-vector::before{content:"\e848" !important}.fontello-menu-webinars::before{content:"\e84e" !important}.fontello-menu-why-liveagent::before{content:"\e84f" !important}.fontello-menu-about-us::before{content:"\e850" !important}.fontello-menu-wordpress::before{content:"\e829" !important}.fontello-menu-research::before{content:"\e834" !important}.fontello-menu-checklists::before{content:"\e835" !important}.fontello-whatsapp-brands::before{content:"\e836"}:root{--primary-color:#fa9531;--secondary-color:#ffbd39;--third-color:#feefe0;--package-color-1:#3cc33e;--package-color-2:#1089f8;--package-color-3:#fa9531;--package-color-4:#b0b4bb;--new-item-color:#ff0;--extension-item-color:#050505;--successful-color:#07b65d;--error-color:#f72f49;--font-color-normal:#65676b;--font-color-level3:#65676b;--font-color-medium:#b0b4bb;--font-color-dark:#050505;--font-color-light:#fff;--content-color-normal:#65676b;--content-color-dark:#050505;--content-color-light:#fff;--button-full-font-color:#fff;--button-full-background-color-1:#fa9531;--button-full-background-color-2:#ffbd39;--button-outline-color:#e4e5e9;--border-color-normal:#65676b;--border-color-gray:#e4e5e9;--border-color-gray-icon:#bec2c9;--border-color-inputs:#ced0d4;--border-color-dark:#050505;--border-color-light:#fff;--main-background:#fff;--invert-main-background:#050505;--secondary-background:#f5f5f7;--light-background:#f5f5f7;--header-background:#fff;--main-nav-font-color:#050505;--main-nav-font-color-highlight:#fa9531;--main-nav-underline:#fa9531;--main-nav-submenu-background:#fff;--main-nav-submenu-font-color:#050505;--main-nav-submenu-font-color-hover:#050505;--cookie-background:#fff3e0;--newsletter-background:#f5f5f7;--tabs-background:#f5f5f7;--orange-background:#feefe0;--violet-background:#f3e6ff;--footer-column-border-color:#e4e5e9;--footer-middle-background-color-1:#fa9531;--footer-middle-background-color-2:#ffbd39;--box-shadow:0 0 16px 0 rgba(0,0,0,0.08);--box-shadow-big:0 .25em 4em 0 rgba(0,0,0,0.07);--background:linear-gradient(90deg,#ffbd39 0,#fa9531 100%);--background-invert:linear-gradient(90deg,#fa9531 0,#ffbd39 100%)}html{scroll-behavior:smooth}html :where(img[class*=wp-image-]){height:auto;max-width:100%}body{background-color:#fff;background-color:var(--main-background);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px;font-weight:400;line-height:24px;-webkit-tap-highlight-color:rgba(0,0,0,0);overflow-x:hidden}body.overlay{overflow:hidden !important}body.overlay::before{content:"";top:0;right:0;bottom:0;left:0;position:fixed;z-index:999998;background-color:rgba(0,0,0,0.6);-webkit-animation:fadeIn .25s;animation:fadeIn .25s}.home .AppContainer{overflow:hidden}.wrapper{position:relative;width:100%;max-width:1180px;margin-left:auto;margin-right:auto;padding-left:20px;padding-right:20px;border-radius:1rem}.wrapper__extended{max-width:1380px}.wrapper__wide{position:relative;max-width:1380px;margin-left:auto;margin-right:auto;padding:1.5em 0}.wrapper__narrow{max-width:650px;margin-left:auto;margin-right:auto}.grecaptcha-badge{display:none !important}.hidden{display:none !important}.invisible{visibility:hidden !important;opacity:0 !important;cursor:default}.invisible *,.invisible:hover *{cursor:default !important}.pos-relative{position:relative}.pos-absolute{position:absolute}.pos-fixed{position:fixed}.pos-sticky{position:sticky}.display-block{display:block !important}.flex{display:-webkit-box !important;display:-ms-flexbox !important;display:flex !important}.flex-wrap{-ms-flex-wrap:wrap !important;flex-wrap:wrap !important}.flex-direction-row{-webkit-box-orient:horizontal !important;-webkit-box-direction:normal !important;-ms-flex-direction:row !important;flex-direction:row !important}.flex-direction-column{-webkit-box-orient:vertical !important;-webkit-box-direction:normal !important;-ms-flex-direction:column !important;flex-direction:column !important}.flex-align-center{-ms-flex-line-pack:center !important;align-content:center !important;-webkit-box-align:center !important;-ms-flex-align:center !important;align-items:center !important}.flex-align-center .elementor-widget-wrap{-ms-flex-line-pack:center !important;align-content:center !important;-webkit-box-align:center !important;-ms-flex-align:center !important;align-items:center !important}.flex-justify-center{-webkit-box-pack:center !important;-ms-flex-pack:center !important;justify-content:center !important}.text-align-left{text-align:left !important}.text-align-left *{text-align:left}.text-align-center{text-align:center !important}.text-align-justify{text-align:justify !important}.text-decoration-none{text-decoration:none}.text-decoration-underline{text-decoration:underline}.w-100{width:100%}.no-margin[class]{margin:0 !important}.no-padding[class]{padding:0 !important}[class].ma-left{margin-left:auto}[class].ma-right{margin-right:auto}[class].ma-top{margin-top:auto}[class].ma-bottom{margin-bottom:auto}.mt-xxs[class]{margin-top:.15em}.mr-xxs[class]{margin-right:.15em}.mb-xxs[class]{margin-bottom:.15em}.ml-xxs[class]{margin-left:.15em}.pt-xxs[class]{margin-top:.15em}.pr-xxs[class]{margin-right:.15em}.pb-xxs[class]{margin-bottom:.15em}.pl-xxs[class]{margin-left:.15em}.mt-xs[class]{margin-top:.25em}.mr-xs[class]{margin-right:.25em}.mb-xs[class]{margin-bottom:.25em}.ml-xs[class]{margin-left:.25em}.pt-xs[class]{margin-top:.25em}.pr-xs[class]{margin-right:.25em}.pb-xs[class]{margin-bottom:.25em}.pl-xs[class]{margin-left:.25em}.mt-s[class]{margin-top:.5em}.mr-s[class]{margin-right:.5em}.mb-s[class]{margin-bottom:.5em}.ml-s[class]{margin-left:.5em}.pt-s[class]{margin-top:.5em}.pr-s[class]{margin-right:.5em}.pb-s[class]{margin-bottom:.5em}.pl-s[class]{margin-left:.5em}.mt-m[class]{margin-top:1em}.mr-m[class]{margin-right:1em}.mb-m[class]{margin-bottom:1em}.ml-m[class]{margin-left:1em}.pt-m[class]{margin-top:1em}.pr-m[class]{margin-right:1em}.pb-m[class]{margin-bottom:1em}.pl-m[class]{margin-left:1em}.mt-l[class]{margin-top:1.5em}.mr-l[class]{margin-right:1.5em}.mb-l[class]{margin-bottom:1.5em}.ml-l[class]{margin-left:1.5em}.pt-l[class]{margin-top:1.5em}.pr-l[class]{margin-right:1.5em}.pb-l[class]{margin-bottom:1.5em}.pl-l[class]{margin-left:1.5em}.mt-xl[class]{margin-top:2em}.mr-xl[class]{margin-right:2em}.mb-xl[class]{margin-bottom:2em}.ml-xl[class]{margin-left:2em}.pt-xl[class]{margin-top:2em}.pr-xl[class]{margin-right:2em}.pb-xl[class]{margin-bottom:2em}.pl-xl[class]{margin-left:2em}.mt-xxl[class]{margin-top:2.5em}.mr-xxl[class]{margin-right:2.5em}.mb-xxl[class]{margin-bottom:2.5em}.ml-xxl[class]{margin-left:2.5em}.pt-xxl[class]{margin-top:2.5em}.pr-xxl[class]{margin-right:2.5em}.pb-xxl[class]{margin-bottom:2.5em}.pl-xxl[class]{margin-left:2.5em}.mt-xxxl[class]{margin-top:3.25em}.mr-xxxl[class]{margin-right:3.25em}.mb-xxxl[class]{margin-bottom:3.25em}.ml-xxxl[class]{margin-left:3.25em}.pt-xxxl[class]{margin-top:3.25em}.pr-xxxl[class]{margin-right:3.25em}.pb-xxxl[class]{margin-bottom:3.25em}.pl-xxxl[class]{margin-left:3.25em}.mt-extreme[class]{margin-top:4.5em}.mr-extreme[class]{margin-right:4.5em}.mb-extreme[class]{margin-bottom:4.5em}.ml-extreme[class]{margin-left:4.5em}.pt-extreme[class]{margin-top:4.5em}.pr-extreme[class]{margin-right:4.5em}.pb-extreme[class]{margin-bottom:4.5em}.pl-extreme[class]{margin-left:4.5em}.mt-ultra[class]{margin-top:6em}.mr-ultra[class]{margin-right:6em}.mb-ultra[class]{margin-bottom:6em}.ml-ultra[class]{margin-left:6em}.pt-ultra[class]{margin-top:6em}.pr-ultra[class]{margin-right:6em}.pb-ultra[class]{margin-bottom:6em}.pl-ultra[class]{margin-left:6em}.pt-xxs[class]{padding-top:.15em}.pr-xxs[class]{padding-right:.15em}.pb-xxs[class]{padding-bottom:.15em}.pl-xxs[class]{padding-left:.15em}.pt-xs[class]{padding-top:.25em}.pr-xs[class]{padding-right:.25em}.pb-xs[class]{padding-bottom:.25em}.pl-xs[class]{padding-left:.25em}.pt-s[class]{padding-top:.5em}.pr-s[class]{padding-right:.5em}.pb-s[class]{padding-bottom:.5em}.pl-s[class]{padding-left:.5em}.pt-m[class]{padding-top:1em}.pr-m[class]{padding-right:1em}.pb-m[class]{padding-bottom:1em}.pl-m[class]{padding-left:1em}.pt-l[class]{padding-top:1.5em}.pr-l[class]{padding-right:1.5em}.pb-l[class]{padding-bottom:1.5em}.pl-l[class]{padding-left:1.5em}.pt-xl[class]{padding-top:2em}.pr-xl[class]{padding-right:2em}.pb-xl[class]{padding-bottom:2em}.pl-xl[class]{padding-left:2em}.pt-xxl[class]{padding-top:2.5em}.pr-xxl[class]{padding-right:2.5em}.pb-xxl[class]{padding-bottom:2.5em}.pl-xxl[class]{padding-left:2.5em}.pt-xxxl[class]{padding-top:3.25em}.pr-xxxl[class]{padding-right:3.25em}.pb-xxxl[class]{padding-bottom:3.25em}.pl-xxxl[class]{padding-left:3.25em}.pt-extreme[class]{padding-top:4.5em}.pr-extreme[class]{padding-right:4.5em}.pb-extreme[class]{padding-bottom:4.5em}.pl-extreme[class]{padding-left:4.5em}.pt-ultra[class]{padding-top:6em}.pr-ultra[class]{padding-right:6em}.pb-ultra[class]{padding-bottom:6em}.pl-ultra[class]{padding-left:6em}.Footer,.Reviews,.Block--redesign__successtories,.Block--redesign__testimonials,.SimilarSources{content-visibility:auto}body.lb-disable-scrolling{overflow:hidden}.lightboxOverlay{position:absolute;top:0;left:0;z-index:999999;opacity:.8;background-color:#000;display:none}.lightbox{overflow:hidden}.lightbox.splide,.lightbox-youtube{position:fixed;left:0;top:0;width:100vw;height:100vh;z-index:999999;text-align:center;line-height:0;font-weight:400;outline:0;opacity:0;-webkit-transition:opacity .5s;transition:opacity .5s}.lightbox.splide::after,.lightbox-youtube::after{background-color:#050505;background-color:var(--invert-main-background);width:100%;height:100%;content:"";position:absolute;top:0;left:0;opacity:.8}.lightbox.splide.active,.lightbox-youtube.active{opacity:1}.lightbox.splide>*,.lightbox-youtube>*{position:relative;z-index:1}.lightbox .splide__list{height:100vh}.lightbox .splide__slide{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;height:100%}.lightbox .youtube__inn{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;height:100%}.lightbox .youtube__wrapper{position:relative;width:calc(100% - 1em);height:0;padding-bottom:56.25%;z-index:1}.lightbox .youtube__inmodal{position:absolute;width:100%;top:0;left:0}.lightbox__image-wrapper{padding:0 4em}.lightbox__image-wrapper img{max-width:100%;max-height:100vh}.lightbox .splide__arrows{position:absolute;width:100%;height:2em;top:50%;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);z-index:2}.lightbox .splide__arrow{width:2em;height:2em;font-size:2rem}.lightbox .splide__arrow::before{display:none}.lightbox .splide__arrow:disabled{display:none}.lightbox .splide__arrow svg{fill:#fff}.lightbox__close.lightbox__close{color:#fff;color:var(--font-color-light);width:1em;height:1em;position:absolute;display:inline-block;right:.5em;top:.5em;font-size:3rem;line-height:1;cursor:pointer;z-index:2;text-shadow:0 0 .1em rgba(0,0,0,0.8)}@-webkit-keyframes chatDots{0%{opacity:.5}15%{-webkit-transform:translateY(-0.25em);transform:translateY(-0.25em)}25%{-webkit-transform:translateY(0);transform:translateY(0)}50%{opacity:1}100%{opacity:.5}}@keyframes chatDots{0%{opacity:.5}15%{-webkit-transform:translateY(-0.25em);transform:translateY(-0.25em)}25%{-webkit-transform:translateY(0);transform:translateY(0)}50%{opacity:1}100%{opacity:.5}}@-webkit-keyframes fadeIn{0%{opacity:0}100%{opacity:1}}@keyframes fadeIn{0%{opacity:0}100%{opacity:1}}@-webkit-keyframes bounceIn{0%{opacity:0;-webkit-transform:scale3d(0.3,0.3,0.3);transform:scale3d(0.3,0.3,0.3);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}20%{-webkit-transform:scale3d(1.1,1.1,1.1);transform:scale3d(1.1,1.1,1.1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}40%{-webkit-transform:scale3d(0.9,0.9,0.9);transform:scale3d(0.9,0.9,0.9);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}60%{opacity:1;-webkit-transform:scale3d(1.03,1.03,1.03);transform:scale3d(1.03,1.03,1.03);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}80%{-webkit-transform:scale3d(0.97,0.97,0.97);transform:scale3d(0.97,0.97,0.97);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}to{opacity:1;-webkit-transform:scale3d(1,1,1);transform:scale3d(1,1,1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}}@keyframes bounceIn{0%{opacity:0;-webkit-transform:scale3d(0.3,0.3,0.3);transform:scale3d(0.3,0.3,0.3);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}20%{-webkit-transform:scale3d(1.1,1.1,1.1);transform:scale3d(1.1,1.1,1.1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}40%{-webkit-transform:scale3d(0.9,0.9,0.9);transform:scale3d(0.9,0.9,0.9);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}60%{opacity:1;-webkit-transform:scale3d(1.03,1.03,1.03);transform:scale3d(1.03,1.03,1.03);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}80%{-webkit-transform:scale3d(0.97,0.97,0.97);transform:scale3d(0.97,0.97,0.97);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}to{opacity:1;-webkit-transform:scale3d(1,1,1);transform:scale3d(1,1,1);-webkit-animation-timing-function:cubic-bezier(0.215,0.61,0.355,1);animation-timing-function:cubic-bezier(0.215,0.61,0.355,1)}}@-webkit-keyframes down{0%{-webkit-transform:translate(0);transform:translate(0)}20%{-webkit-transform:translateY(1em);transform:translateY(1em)}40%{-webkit-transform:translate(0);transform:translate(0)}}@keyframes down{0%{-webkit-transform:translate(0);transform:translate(0)}20%{-webkit-transform:translateY(1em);transform:translateY(1em)}40%{-webkit-transform:translate(0);transform:translate(0)}}@-webkit-keyframes slideDown{from{-webkit-transform:translateY(-100%);transform:translateY(-100%)}to{-webkit-transform:translateY(0);transform:translateY(0)}}@keyframes slideDown{from{-webkit-transform:translateY(-100%);transform:translateY(-100%)}to{-webkit-transform:translateY(0);transform:translateY(0)}}@-webkit-keyframes slideUp{from{-webkit-transform:translateY(0);transform:translateY(0)}to{-webkit-transform:translateY(-100%);transform:translateY(-100%)}}@keyframes slideUp{from{-webkit-transform:translateY(0);transform:translateY(0)}to{-webkit-transform:translateY(-100%);transform:translateY(-100%)}}@-webkit-keyframes pulse{0%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0.6);box-shadow:0 0 0 0 rgba(245,145,44,0.6)}70%{-webkit-box-shadow:0 0 0 15px rgba(245,145,44,0);box-shadow:0 0 0 15px rgba(245,145,44,0)}100%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0);box-shadow:0 0 0 0 rgba(245,145,44,0)}}@keyframes pulse{0%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0.6);box-shadow:0 0 0 0 rgba(245,145,44,0.6)}70%{-webkit-box-shadow:0 0 0 15px rgba(245,145,44,0);box-shadow:0 0 0 15px rgba(245,145,44,0)}100%{-webkit-box-shadow:0 0 0 0 rgba(245,145,44,0);box-shadow:0 0 0 0 rgba(245,145,44,0)}}@media(min-width:768px){.wrapper__wide{padding:2.75em 0}.display-block-tablet{display:block !important}.flex-tablet{display:-webkit-box !important;display:-ms-flexbox !important;display:flex !important}.mobile--only{display:none}.mt-xxs-tablet[class]{margin-top:.15em}.mr-xxs-tablet[class]{margin-right:.15em}.mb-xxs-tablet[class]{margin-bottom:.15em}.ml-xxs-tablet[class]{margin-left:.15em}.pt-xxs-tablet[class]{margin-top:.15em}.pr-xxs-tablet[class]{margin-right:.15em}.pb-xxs-tablet[class]{margin-bottom:.15em}.pl-xxs-tablet[class]{margin-left:.15em}.mt-xs-tablet[class]{margin-top:.25em}.mr-xs-tablet[class]{margin-right:.25em}.mb-xs-tablet[class]{margin-bottom:.25em}.ml-xs-tablet[class]{margin-left:.25em}.pt-xs-tablet[class]{margin-top:.25em}.pr-xs-tablet[class]{margin-right:.25em}.pb-xs-tablet[class]{margin-bottom:.25em}.pl-xs-tablet[class]{margin-left:.25em}.mt-s-tablet[class]{margin-top:.5em}.mr-s-tablet[class]{margin-right:.5em}.mb-s-tablet[class]{margin-bottom:.5em}.ml-s-tablet[class]{margin-left:.5em}.pt-s-tablet[class]{margin-top:.5em}.pr-s-tablet[class]{margin-right:.5em}.pb-s-tablet[class]{margin-bottom:.5em}.pl-s-tablet[class]{margin-left:.5em}.mt-m-tablet[class]{margin-top:1em}.mr-m-tablet[class]{margin-right:1em}.mb-m-tablet[class]{margin-bottom:1em}.ml-m-tablet[class]{margin-left:1em}.pt-m-tablet[class]{margin-top:1em}.pr-m-tablet[class]{margin-right:1em}.pb-m-tablet[class]{margin-bottom:1em}.pl-m-tablet[class]{margin-left:1em}.mt-l-tablet[class]{margin-top:1.5em}.mr-l-tablet[class]{margin-right:1.5em}.mb-l-tablet[class]{margin-bottom:1.5em}.ml-l-tablet[class]{margin-left:1.5em}.pt-l-tablet[class]{margin-top:1.5em}.pr-l-tablet[class]{margin-right:1.5em}.pb-l-tablet[class]{margin-bottom:1.5em}.pl-l-tablet[class]{margin-left:1.5em}.mt-xl-tablet[class]{margin-top:2em}.mr-xl-tablet[class]{margin-right:2em}.mb-xl-tablet[class]{margin-bottom:2em}.ml-xl-tablet[class]{margin-left:2em}.pt-xl-tablet[class]{margin-top:2em}.pr-xl-tablet[class]{margin-right:2em}.pb-xl-tablet[class]{margin-bottom:2em}.pl-xl-tablet[class]{margin-left:2em}.mt-xxl-tablet[class]{margin-top:2.5em}.mr-xxl-tablet[class]{margin-right:2.5em}.mb-xxl-tablet[class]{margin-bottom:2.5em}.ml-xxl-tablet[class]{margin-left:2.5em}.pt-xxl-tablet[class]{margin-top:2.5em}.pr-xxl-tablet[class]{margin-right:2.5em}.pb-xxl-tablet[class]{margin-bottom:2.5em}.pl-xxl-tablet[class]{margin-left:2.5em}.mt-xxxl-tablet[class]{margin-top:3.25em}.mr-xxxl-tablet[class]{margin-right:3.25em}.mb-xxxl-tablet[class]{margin-bottom:3.25em}.ml-xxxl-tablet[class]{margin-left:3.25em}.pt-xxxl-tablet[class]{margin-top:3.25em}.pr-xxxl-tablet[class]{margin-right:3.25em}.pb-xxxl-tablet[class]{margin-bottom:3.25em}.pl-xxxl-tablet[class]{margin-left:3.25em}.mt-extreme-tablet[class]{margin-top:4.5em}.mr-extreme-tablet[class]{margin-right:4.5em}.mb-extreme-tablet[class]{margin-bottom:4.5em}.ml-extreme-tablet[class]{margin-left:4.5em}.pt-extreme-tablet[class]{margin-top:4.5em}.pr-extreme-tablet[class]{margin-right:4.5em}.pb-extreme-tablet[class]{margin-bottom:4.5em}.pl-extreme-tablet[class]{margin-left:4.5em}.mt-ultra-tablet[class]{margin-top:6em}.mr-ultra-tablet[class]{margin-right:6em}.mb-ultra-tablet[class]{margin-bottom:6em}.ml-ultra-tablet[class]{margin-left:6em}.pt-ultra-tablet[class]{margin-top:6em}.pr-ultra-tablet[class]{margin-right:6em}.pb-ultra-tablet[class]{margin-bottom:6em}.pl-ultra-tablet[class]{margin-left:6em}}@media(min-width:1024px){.wrapper__extended{padding:3em 8.7%}.wrapper__wide{display:-webkit-box;display:-ms-flexbox;display:flex}.display-block-tablet-landscape{display:block !important}.flex-tablet-landscape{display:-webkit-box !important;display:-ms-flexbox !important;display:flex !important}.tablet--only{display:none}.mt-xxs-tablet-landscape[class]{margin-top:.15em}.mr-xxs-tablet-landscape[class]{margin-right:.15em}.mb-xxs-tablet-landscape[class]{margin-bottom:.15em}.ml-xxs-tablet-landscape[class]{margin-left:.15em}.pt-xxs-tablet-landscape[class]{margin-top:.15em}.pr-xxs-tablet-landscape[class]{margin-right:.15em}.pb-xxs-tablet-landscape[class]{margin-bottom:.15em}.pl-xxs-tablet-landscape[class]{margin-left:.15em}.mt-xs-tablet-landscape[class]{margin-top:.25em}.mr-xs-tablet-landscape[class]{margin-right:.25em}.mb-xs-tablet-landscape[class]{margin-bottom:.25em}.ml-xs-tablet-landscape[class]{margin-left:.25em}.pt-xs-tablet-landscape[class]{margin-top:.25em}.pr-xs-tablet-landscape[class]{margin-right:.25em}.pb-xs-tablet-landscape[class]{margin-bottom:.25em}.pl-xs-tablet-landscape[class]{margin-left:.25em}.mt-s-tablet-landscape[class]{margin-top:.5em}.mr-s-tablet-landscape[class]{margin-right:.5em}.mb-s-tablet-landscape[class]{margin-bottom:.5em}.ml-s-tablet-landscape[class]{margin-left:.5em}.pt-s-tablet-landscape[class]{margin-top:.5em}.pr-s-tablet-landscape[class]{margin-right:.5em}.pb-s-tablet-landscape[class]{margin-bottom:.5em}.pl-s-tablet-landscape[class]{margin-left:.5em}.mt-m-tablet-landscape[class]{margin-top:1em}.mr-m-tablet-landscape[class]{margin-right:1em}.mb-m-tablet-landscape[class]{margin-bottom:1em}.ml-m-tablet-landscape[class]{margin-left:1em}.pt-m-tablet-landscape[class]{margin-top:1em}.pr-m-tablet-landscape[class]{margin-right:1em}.pb-m-tablet-landscape[class]{margin-bottom:1em}.pl-m-tablet-landscape[class]{margin-left:1em}.mt-l-tablet-landscape[class]{margin-top:1.5em}.mr-l-tablet-landscape[class]{margin-right:1.5em}.mb-l-tablet-landscape[class]{margin-bottom:1.5em}.ml-l-tablet-landscape[class]{margin-left:1.5em}.pt-l-tablet-landscape[class]{margin-top:1.5em}.pr-l-tablet-landscape[class]{margin-right:1.5em}.pb-l-tablet-landscape[class]{margin-bottom:1.5em}.pl-l-tablet-landscape[class]{margin-left:1.5em}.mt-xl-tablet-landscape[class]{margin-top:2em}.mr-xl-tablet-landscape[class]{margin-right:2em}.mb-xl-tablet-landscape[class]{margin-bottom:2em}.ml-xl-tablet-landscape[class]{margin-left:2em}.pt-xl-tablet-landscape[class]{margin-top:2em}.pr-xl-tablet-landscape[class]{margin-right:2em}.pb-xl-tablet-landscape[class]{margin-bottom:2em}.pl-xl-tablet-landscape[class]{margin-left:2em}.mt-xxl-tablet-landscape[class]{margin-top:2.5em}.mr-xxl-tablet-landscape[class]{margin-right:2.5em}.mb-xxl-tablet-landscape[class]{margin-bottom:2.5em}.ml-xxl-tablet-landscape[class]{margin-left:2.5em}.pt-xxl-tablet-landscape[class]{margin-top:2.5em}.pr-xxl-tablet-landscape[class]{margin-right:2.5em}.pb-xxl-tablet-landscape[class]{margin-bottom:2.5em}.pl-xxl-tablet-landscape[class]{margin-left:2.5em}.mt-xxxl-tablet-landscape[class]{margin-top:3.25em}.mr-xxxl-tablet-landscape[class]{margin-right:3.25em}.mb-xxxl-tablet-landscape[class]{margin-bottom:3.25em}.ml-xxxl-tablet-landscape[class]{margin-left:3.25em}.pt-xxxl-tablet-landscape[class]{margin-top:3.25em}.pr-xxxl-tablet-landscape[class]{margin-right:3.25em}.pb-xxxl-tablet-landscape[class]{margin-bottom:3.25em}.pl-xxxl-tablet-landscape[class]{margin-left:3.25em}.mt-extreme-tablet-landscape[class]{margin-top:4.5em}.mr-extreme-tablet-landscape[class]{margin-right:4.5em}.mb-extreme-tablet-landscape[class]{margin-bottom:4.5em}.ml-extreme-tablet-landscape[class]{margin-left:4.5em}.pt-extreme-tablet-landscape[class]{margin-top:4.5em}.pr-extreme-tablet-landscape[class]{margin-right:4.5em}.pb-extreme-tablet-landscape[class]{margin-bottom:4.5em}.pl-extreme-tablet-landscape[class]{margin-left:4.5em}.mt-ultra-tablet-landscape[class]{margin-top:6em}.mr-ultra-tablet-landscape[class]{margin-right:6em}.mb-ultra-tablet-landscape[class]{margin-bottom:6em}.ml-ultra-tablet-landscape[class]{margin-left:6em}.pt-ultra-tablet-landscape[class]{margin-top:6em}.pr-ultra-tablet-landscape[class]{margin-right:6em}.pb-ultra-tablet-landscape[class]{margin-bottom:6em}.pl-ultra-tablet-landscape[class]{margin-left:6em}}@media(min-width:1180px){.lightbox .youtube__wrapper{width:85%;height:100vh;padding-bottom:0}}@media(min-width:1380px){.wrapper__extended{padding:5.25em 7.5em}}@media(max-width:1379px){.desktop--only{display:none}}@media(max-width:1180px){.wrapper{padding-left:40px;padding-right:40px}}@media(max-width:1023px){.AppContainer{padding-left:1em;padding-right:1em}}@media(max-width:768px){.wrapper{padding-left:40px !important;padding-right:40px !important}}@media(max-width:767px){html{overflow-x:hidden}}@media(max-width:415px){.wrapper{padding-left:20px !important;padding-right:20px !important}}@media(prefers-color-scheme:dark){:root{--header-background:#fff}}body.demo #app .Header, .page-template-template-trialredesign .Header, .page-template-template-trialredesign .Newsletter, .page-template-template-trialredesign .Footer, .page-template-template-trial-redesign .Header, .page-template-template-trial-redesign .Newsletter, .page-template-template-trial-redesign .Footer, .page-template-template-redeem-code .Header, .page-template-template-redeem-code .Newsletter, .page-template-template-redeem-code .Footer { display: none; }.Header__flags{display:none}.Header__flags ul{margin:0}.Header__flags__title,.Header__flags p{display:none}.Header__flags--item{-webkit-column-break-inside:avoid;-moz-column-break-inside:avoid;break-inside:avoid}.Header__flags--item-flag{width:1.5em;height:1.5em;margin-right:.5rem;border-radius:50%;-webkit-box-shadow:0 0 .25em 0 rgba(0,0,0,0.5);box-shadow:0 0 .25em 0 rgba(0,0,0,0.5)}.Header__flags--item-link[class]{color:#65676b;color:var(--font-color-level3);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:.5em 0;font-size:.75rem;line-height:1;text-decoration:none !important}.Header__flags--item-link[class]:not(.active)::before{width:100%;height:100%;background-color:rgba(0,0,0,0.06);content:"";position:absolute;bottom:0;left:-0.5em;z-index:1;-webkit-transform:scaleX(0);-ms-transform:scaleX(0);transform:scaleX(0);-webkit-transform-origin:left center;-ms-transform-origin:left center;transform-origin:left center;-webkit-transition:all .5s ease;transition:all .5s ease;pointer-events:none}.Header__flags--item-link[class].active{opacity:.6}.Header__flags--item-link[class]:active,.Header__flags--item-link[class]:focus,.Header__flags--item-link[class]:hover{color:#65676b;color:var(--font-color-level3)}.Header__flags--item-link[class]:active::before,.Header__flags--item-link[class]:focus::before,.Header__flags--item-link[class]:hover::before{-webkit-transform:scaleX(1);-ms-transform:scaleX(1);transform:scaleX(1)}.Header__flags--item-toggle{cursor:pointer}.Header__flags--item-toggle .Header__flags--item-flag{-webkit-box-shadow:0 0 .5em 0 rgba(0,0,0,0.3);box-shadow:0 0 .5em 0 rgba(0,0,0,0.3)}.Header__flags--item-toggle::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;top:.5625em;right:0;width:.75em;display:inline-block}.Header__flags--item-toggle:active .Header__flags--item-flag,.Header__flags--item-toggle:focus .Header__flags--item-flag,.Header__flags--item-toggle:hover .Header__flags--item-flag{-webkit-box-shadow:0 0 .75em 0 rgba(0,0,0,0.75);box-shadow:0 0 .75em 0 rgba(0,0,0,0.75)}.Header__flags--mainmenu{background-color:#fff;background-color:var(--main-background);position:fixed;overflow:scroll;width:100vw;height:100vh;padding:1.25em;opacity:0;left:0;top:4em;-webkit-transition:opacity .2s;transition:opacity .2s}.Header__flags--mainmenu.active{display:block}.Header__flags--mainmenu.active.visible{opacity:1}.Header__flags--region{height:auto;margin-right:1em;margin-bottom:1em;float:left}.Header__flags--region ul{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap}.Header__flags--region ul li{-webkit-transform:translateZ(0);transform:translateZ(0);margin-right:.75em}.Header__flags--region-title{position:relative;font-size:.875rem;line-height:1.25;margin:0 0 .25em 0}.Header__flags--region-europe{float:none;margin-right:0;-webkit-column-count:2;-moz-column-count:2;column-count:2;-webkit-column-gap:2em;-moz-column-gap:2em;column-gap:2em}.Header__flags--region-europe h4,.Header__flags--region-europe .h4{-webkit-column-span:all;-moz-column-span:all;column-span:all}.Header__flags--region-europe ul{display:block}.Header__flags--region-europe ul li{margin-right:0}.Header__flags--region-switcher{display:none;width:100%}.Header__flags--item-sv,.Header__flags--item-ja,.Header__flags--item-fi,.Header__flags--item-no{display:none !important}.Header__navigation.active.mobile-active .Header__flags__mobile__title{display:none}.Header__navigation.active.mobile-active .Header__flags--main>ul{margin:0}.Header__navigation.active.mobile-active .Header__flags--mainmenu{position:relative;padding:0 1.5em;height:auto;top:unset}.Header__navigation.active.mobile-active .Header__flags--mainmenu.active{display:-webkit-box;display:-ms-flexbox;display:flex;background-color:#f9f9fa}.Header__navigation.active.mobile-active .Header__flags--item-toggle{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;padding:0 1.25em;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.Header__navigation.active.mobile-active .Header__flags--item-toggle.active{background-color:#edeff3}.Header__navigation.active.mobile-active .Header__flags--item-toggle h3{font-size:1rem;line-height:3.75;margin:0}.Header__navigation.active.mobile-active .Header__flags--item-toggle svg{display:none}.Header__navigation.active.mobile-active .Header__flags--regions{padding-left:.5em}.Header__navigation.active.mobile-active .Header__flags--region{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.Header__navigation.active.mobile-active .Header__flags--region>ul{display:grid;grid-template-columns:1fr 1fr 1fr;gap:.5em 1em;width:100%}.Header__navigation.active.mobile-active .Header__flags--region.Header__flags--region-europe{margin-top:1em}.Header__navigation.active.mobile-active .Header__flags__mobile .Header__flags--mainmenu{-webkit-transition:height .5s ease-out;transition:height .5s ease-out;opacity:1;height:0}.Header__navigation.active.mobile-active .Header__flags__mobile .Header__flags--mainmenu.active{-webkit-transition:height .5s ease-out;transition:height .5s ease-out}body.login{max-height:100vh;overflow:hidden}body.login .Newsletter,body.login .Footer{display:none !important}#app .LoginBlock .wrapper{max-width:60em !important}#app .LoginBlock .wrapper>.elementor-widget-wrap{position:relative;display:block !important;z-index:2;margin:0 auto;text-align:center;background-color:#f5f5f7;-webkit-box-shadow:0 4px 10px 0 rgba(0,0,0,0.2);box-shadow:0 4px 10px 0 rgba(0,0,0,0.2);padding:1.5em !important;border-radius:1em}#app .LoginBlock .elementor-col-50{width:100% !important}#app .LoginBlock .elementor-col-50:first-of-type{display:none}.Login{position:relative;max-width:470px;margin:0 auto}.Login input[type=url]{width:100%}.Login .Button{width:100%;margin-bottom:1em}.Login .Signup__form__item{margin-bottom:0}.Login__overlay{position:fixed;top:0;left:0;z-index:1000;display:none;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;height:100%;background-color:rgba(0,0,0,0.4)}.Login__overlay.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-direction:row;flex-direction:row}.Login__popup{position:fixed;top:0;bottom:0;left:0;right:0;margin:auto;z-index:1001;display:none;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;height:100%;max-width:570px;max-height:330px;padding:50px;background-color:#fff;text-align:center}.Login__popup h3{font-size:32px;line-height:48px}.Login__popup p{color:#000}.Login__popup .Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation ul.nav>li>ul{max-width:1180px}}@media(max-width:1180px){.Button--login{display:block;width:100%;text-align:center;margin-top:-10px !important;margin-left:0 !important}.Button--login span{font-size:14px;color:#000}.Button--login span::before{display:none !important}.Button--login .tooltip{display:none !important}}@media(max-width:1023px){#app .Header .wrapper{padding-inline:1.25em !important}#app .Header__items .Header__mobile__hamburger{-webkit-box-ordinal-group:3;-ms-flex-order:2;order:2}#app .Header__items .Header__navigation__buttons{-webkit-box-ordinal-group:2;-ms-flex-order:1;order:1}#app .Header__navigation{position:fixed;top:5.625em;left:0;background-color:#fff;width:100%;height:0;max-height:100vh;-webkit-transition:height .2s ease-out;transition:height .2s ease-out;z-index:-99}#app .Header__navigation>div{opacity:0;-webkit-transition:opacity .2s ease;transition:opacity .2s ease;height:0;display:none}#app .Header__navigation .label-sub a[href="#"]{display:none}}@media(min-width:1024px) and (max-width:1180px){#app .Header__items .Header__navigation{-webkit-box-ordinal-group:3;-ms-flex-order:2;order:2}#app .Header__items .Header__navigation__buttons{-webkit-box-ordinal-group:4;-ms-flex-order:3;order:3}#app .Header__items .Header__flags{-webkit-box-ordinal-group:2;-ms-flex-order:1;order:1}}@media(min-width:1024px) and (max-width:1179px){#app .Header__navigation ul.nav li{font-size:.875rem;padding:0 .5em}#app .Header__flags,#app .Button--login{margin-left:1em !important}#app .Header__navigation__buttons .Button{padding-left:1em;padding-right:1em;margin-left:.5em}}@media(max-device-height:1080px){#app .LoginBlock{-webkit-box-align:start !important;-ms-flex-align:start !important;align-items:flex-start !important;padding-top:8em !important}}@media(hover:hover){#app .Header__navigation ul.nav li:active a::before,#app .Header__navigation ul.nav li:focus a::before,#app .Header__navigation ul.nav li:hover a::before{left:0;width:100%}}</style><meta name="robots" content="index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1"> <link rel="alternate" hreflang="bg" href="https://www.liveagent.bg/akademiya/"> <link rel="alternate" hreflang="cs" href="https://www.live-agent.cz/akademie/"> <link rel="alternate" hreflang="da" href="https://www.liveagent.dk/akademi/"> <link rel="alternate" hreflang="de" href="https://www.liveagent.de/akademie/"> <link rel="alternate" hreflang="et" href="https://www.liveagent.ee/akadeemia/"> <link rel="alternate" hreflang="es" href="https://www.liveagent.es/academia/"> <link rel="alternate" hreflang="fr" href="https://www.liveagent.fr/education/"> <link rel="alternate" hreflang="el" href="https://www.liveagent.gr/akadimia/"> <link rel="alternate" hreflang="hr" href="https://www.liveagent.hr/akademija/"> <link rel="alternate" hreflang="it" href="https://www.live-agent.it/accademia/"> <link rel="alternate" hreflang="lv" href="https://www.liveagent.lv/akademija/"> <link rel="alternate" hreflang="lt" href="https://www.liveagent.lt/akademija/"> <link rel="alternate" hreflang="hu" href="https://www.liveagent.hu/akademia/"> <link rel="alternate" hreflang="nl" href="https://www.live-agent.nl/academie/"> <link rel="alternate" hreflang="no" href="https://www.liveagent.no/akademi/"> <link rel="alternate" hreflang="pl" href="https://www.live-agent.pl/akademia/"> <link rel="alternate" hreflang="ro" href="https://www.liveagent.ro/academie/"> <link rel="alternate" hreflang="ru" href="https://ru.liveagent.com/akademija/"> <link rel="alternate" hreflang="sk" href="https://www.liveagent.sk/akademia/"> <link rel="alternate" hreflang="sl" href="https://www.liveagent.si/akademija/"> <link rel="alternate" hreflang="zh-hans" href="https://www.live-agent.cn/xuehui/"> <link rel="alternate" hreflang="tl" href="https://www.liveagent.ph/academy/"> <link rel="alternate" hreflang="vi" href="https://www.liveagent.vn/hoc-vien/"> <link rel="alternate" hreflang="ar" href="https://www.liveagent.ae/academiya/"> <link rel="alternate" hreflang="en" href="https://www.liveagent.com/academy/"> <link rel="alternate" hreflang="pt-br" href="https://www.liveagent.com.br/academia/"> <link rel="alternate" hreflang="x-default" href="https://www.liveagent.com/academy/"> <title>Academie - LiveAgent</title> <meta name="description" content="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy."> <link rel="canonical" href="https://www.live-agent.nl/academie/"> <meta property="og:locale" content="nl_NL"> <meta property="og:type" content="website"> <meta property="og:title" content="Academie - LiveAgent" class="urlslab-seo-meta-tag"> <meta property="og:description" content="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy."> <meta property="og:url" content="https://www.live-agent.nl/academie/"> <meta property="og:site_name" content="LiveAgent"> <meta property="og:image" content="https://assets.flowhunt.io/screenshots/be7d19fae179e909/c86dbd93bebce8cc/1728901441_1366.webp" class="urlslab-seo-meta-tag"> <meta property="og:image:width" content="1366" class="urlslab-seo-meta-tag"> <meta property="og:image:height" content="768" class="urlslab-seo-meta-tag"> <meta property="og:image:type" content="image/jpeg" class="urlslab-seo-meta-tag"> <meta name="twitter:card" content="summary_large_image"> <meta name="twitter:site" content="@LiveAgent"> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"CollectionPage","@id":"https://www.live-agent.nl/academie/","url":"https://www.live-agent.nl/academie/","name":"Academie - LiveAgent","isPartOf":{"@id":"https://www.live-agent.nl/#website"},"primaryImageOfPage":{"@id":"https://www.live-agent.nl/academie/#primaryimage"},"image":{"@id":"https://www.live-agent.nl/academie/#primaryimage"},"thumbnailUrl":"https://www.liveagent.com/app/uploads/2019/09/Introduction.svg","description":"Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy.","breadcrumb":{"@id":"https://www.live-agent.nl/academie/#breadcrumb"},"inLanguage":"nl-NL"},{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https://www.live-agent.nl/academie/#primaryimage","url":"https://www.liveagent.com/app/uploads/2019/09/Introduction.svg","contentUrl":"https://www.liveagent.com/app/uploads/2019/09/Introduction.svg","width":1080,"height":1080,"caption":"Introducing a new member"},{"@type":"BreadcrumbList","@id":"https://www.live-agent.nl/academie/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.live-agent.nl/"},{"@type":"ListItem","position":2,"name":"Academie"}]},{"@type":"WebSite","@id":"https://www.live-agent.nl/#website","url":"https://www.live-agent.nl/","name":"LiveAgent","description":"Help Desk & Live Chat Software","publisher":{"@id":"https://www.live-agent.nl/#organization"},"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https://www.live-agent.nl/#organization","name":"Quality Unit, LLC","url":"https://www.live-agent.nl/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https://www.live-agent.nl/#/schema/logo/image/","url":"https://www.liveagent.com/app/uploads/2019/11/logo-qualityunit.jpg","contentUrl":"https://www.liveagent.com/app/uploads/2019/11/logo-qualityunit.jpg","width":1024,"height":192,"caption":"Quality Unit, LLC"},"image":{"@id":"https://www.live-agent.nl/#/schema/logo/image/"},"sameAs":["https://www.facebook.com/LiveAgent/","https://x.com/LiveAgent","https://www.instagram.com/liveagent/","https://www.linkedin.com/company/liveagent/","https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"]}]}</script> <link rel="dns-prefetch" href="//www.googletagmanager.com"> <link rel="dns-prefetch" href="//support.qualityunit.com"> <link rel="dns-prefetch" href="//analytics.qualityunit.com"> <link rel="dns-prefetch" href="//pap.qualityunit.com"> <link rel="stylesheet" id="app-css" href="https://www.live-agent.nl/app/themes/liveagent/assets/dist/app.min.css?ver=1.25.54" type="text/css" media="screen"> <style> .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+4):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } @media screen and (max-height: 1024px) { .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+3):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } } @media screen and (max-height: 640px) { .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload), .e-con.e-parent:nth-of-type(n+2):not(.e-lazyloaded):not(.e-no-lazyload) * { background-image: none !important; } } </style> <link rel="icon" href="https://www.liveagent.com/app/uploads/2024/04/icon-50x50.png" sizes="32x32"> <link rel="icon" href="https://www.liveagent.com/app/uploads/2024/04/icon-300x300.png" sizes="192x192"> <link rel="apple-touch-icon" href="https://www.liveagent.com/app/uploads/2024/04/icon-185x185.png"> <meta name="msapplication-TileImage" content="https://www.liveagent.com/app/uploads/2024/04/icon-300x300.png"> <style type="text/css" id="wp-custom-css"> html[lang="bg-BG"] .Header__navigation__buttons.Button--outline { margin-left: 0 !important; } html[lang="hr"] .Button--demo { padding: 0 1.8em !important; } html[lang="lv-LV"] .Button--demo { padding: 0 1.3em !important; } html[lang="ro-RO"] .Button--demo { padding: 0 2.4em !important; } html[lang="sk-SK"] .Button--demo { padding: 0 2.8em !important; } html[lang="tl"] .Button--demo { padding: 0 2.9em !important; } html[lang="vi-VN"] .Button--demo { padding: 0 1.7em !important; } html[lang="vi-VN"] .Button--demo { padding: 0 1.7em !important; } html[lang="de-DE"] .Button--demo { padding: 0 2.4em !important; } .heroHeadline__home--bg.elementor-column .chat--bubble:not(.chat--bubble__dots) p, .heroHeadline--bg.elementor-column .chat--bubble:not(.chat--bubble__dots) p { font-size: .875rem; } </style> <link rel="stylesheet" id="pages/post" type="text/css" media="all" href="https://www.live-agent.nl/app/themes/liveagent/assets/dist/pages/post.min.css?ver=1.25.54">  <meta name="twitter:title" content="Academie - LiveAgent" class="urlslab-seo-meta-tag"><meta name="twitter:description" content="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." class="urlslab-seo-meta-tag"><meta name="twitter:image" content="https://assets.flowhunt.io/screenshots/be7d19fae179e909/c86dbd93bebce8cc/1728901441_1366.webp" class="urlslab-seo-meta-tag"></head> <body class="archive post-type-archive post-type-archive-ms_academy elementor-default elementor-kit-16001"> <div id="app" class="liveagentWeb"> <header class="Header urlslab-skip-keywords urlslab-skip-fragment"> <div class="wrapper"> <div class="Header__logo urlslab-skip-lazy"> <a href="/" title="LiveAgent" hreflang="nl-NL" onover-preload="1"> <img src="https://www.live-agent.nl/app/themes/liveagent/assets/images/logo_liveagent.svg" width="121" height="30" alt="LiveAgent" class="urlslab-skip-lazy" urlslab-id="0"> </a> </div> <div class="Header__items"> <div class="Header__mobile__hamburger"> <span class="line"></span> <span class="line"></span> <span class="line"></span> </div> <div class="Header__navigation"> <div class="menu-header-navigation-2-dutch-container"><ul id="menu-header-navigation-2-dutch" class="nav"><li id="menu-item-165412" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165412"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Product</a> <ul class="sub-menu"> <li id="menu-item-165413" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165413"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Overzicht</a> <ul class="sub-menu"> <li id="menu-item-970863" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970863"><svg class="icon icon-menu-tour"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-tour"></use></svg><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Volg een rondleiding<div class="menu-item-description">Algemeen overzicht van LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-165418" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165418"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Product</a> <ul class="sub-menu"> <li id="menu-item-902593" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-902593"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.live-agent.nl/helpdesksoftware/" title="Ontdek een selectie van de beste helpdesksoftware op de markt. Kies de ideale helpdesksoftware voor uw website en til uw klantenservice naar de maan." hreflang="nl-NL" onover-preload="1">Helpdesk<div class="menu-item-description">Omnichannel klantenserviceplatform</div></a></li> <li id="menu-item-915856" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915856"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.live-agent.nl/ticketsoftware/" title="Ontdek een selectie van ticketsoftware die het meest wordt gebruikt op de markt. Kies de ideale tickettool en til uw klantenservice naar de maan." hreflang="nl-NL" onover-preload="1">Ticketing<div class="menu-item-description">Geavanceerd ticketsysteem</div></a></li> <li id="menu-item-165402" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-165402"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.live-agent.nl/live-chat-software/" title="Ontdek een selectie van de beste live chatsoftware op de markt. Kies de ideale live chatsoftware voor uw website en til uw klantenservice naar een hoger niveau." hreflang="nl-NL" onover-preload="1">Live chat<div class="menu-item-description">Snelste live chat op de markt</div></a></li> </ul> </li> <li id="menu-item-165420" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165420"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-774709" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-774709"><svg class="icon icon-thumbsup"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.live-agent.nl/klantenservice-sociale-media/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Sociale media<div class="menu-item-description">Beantwoord uw volgers rechtstreeks vanuit LiveAgent</div></a></li> <li id="menu-item-695174" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695174"><svg class="icon icon-phone"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.live-agent.nl/callcenter-software/" title="Ontdek een selectie van de beste callcentersoftware op de markt. Kies de ideale callcentersoftware voor uw website en til uw klantenservice naar de maan." hreflang="nl-NL" onover-preload="1">Callcenter<div class="menu-item-description">Ingebouwde callcentersoftware</div></a></li> <li id="menu-item-774424" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-774424"><svg class="icon icon-lightbulb"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.live-agent.nl/liveagent-kennisbank-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Kennisbank<div class="menu-item-description">Zorg voor selfservicie-opties</div></a></li> </ul> </li> <li id="menu-item-165421" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165421"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Gebruik voor</a> <ul class="sub-menu"> <li id="menu-item-165404" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-165404"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.live-agent.nl/ondernemingen/" title="Liveagent is een helpdesk software die zich aanpast aan de behoeften van verschillende bedrijfsmodellen. Liveagent kan uw bedrijf helpen met uw klantenondersteuning." hreflang="nl-NL" onover-preload="1">Bedrijfsoplossingen<div class="menu-item-description">Verschillende bedrijven, verschillende oplossingen</div></a></li> <li id="menu-item-165409" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-165409"><svg class="icon icon-shop"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.live-agent.nl/sector/" title="LiveAgent is in staat om te voldoen aan de eisen van verschillende soorten bedrijfsleven. Bekijk hoe LiveAgent aan uw vereisten kan voldoen en uw klantenondersteuning kan verbeteren." hreflang="nl-NL" onover-preload="1">Sectoroplossingen<div class="menu-item-description">LiveAgent aanpassen aan uw sector</div></a></li> <li id="menu-item-751083" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751083"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.live-agent.nl/succesverhalen/" title="The TEXT includes brief descriptions of various companies and their services. These companies range from web hosting providers to gaming companies to online bookstores. The descriptions mention the industries in which these companies operate and highlight some of their key features." hreflang="nl-NL" onover-preload="1">Gebruiksvoorbeelden<div class="menu-item-description">Één product, meerdere use case-scenario’s</div></a></li> </ul> </li> <li id="menu-item-165441" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165441"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Integraties</a> <ul class="sub-menu"> <li id="menu-item-952990" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-952990"><a href="https://www.live-agent.nl/integraties/whatsapp/" title="LiveAgent biedt een WhatsApp-integratie waarmee gebruikers eenvoudig WhatsApp-berichten kunnen beantwoorden vanuit hun LiveAgent-dashboard." hreflang="nl-NL" onover-preload="1">WhatsApp</a></li> <li id="menu-item-165442" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-165442"><a href="https://www.live-agent.nl/integraties/wordpress/" title="Breng uw klantenondersteuning naar een hoger niveau op uw Wordpress-sites. Met een integratie van Wordpress voor LiveAgent kunt u een chatknop op uw websites plaatsen." hreflang="nl-NL" onover-preload="1">WordPress</a></li> <li id="menu-item-165446" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-165446"><a href="https://www.live-agent.nl/integraties/prestashop/" title="Als u wilt dat uw klanten u sneller bereiken, overweeg dan om een live chatknop te plaatsen voor uw Prestashop-website met onze integratie van LiveAgent." hreflang="nl-NL" onover-preload="1">Prestashop</a></li> <li id="menu-item-165448" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-165448"><a href="https://www.live-agent.nl/integraties/magento/" title="Verbeter uw e-commerce-ervaring met de Magento 2-integratie van LiveAgent. Ontvang automatisch klantinformatie en bestellingen direct in uw tickets-interface zonder handmatig bij te houden. Probeer het gratis en stroomlijn uw klantinteractie vandaag nog!" hreflang="nl-NL" onover-preload="1">Magento</a></li> <li id="menu-item-165451" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-165451"><a href="https://www.live-agent.nl/integraties/shopify/" title="Als u wilt dat uw klanten u sneller bereiken, overweeg dan de integratie van Shopify voor LiveAgent. Met deze integratie kunt u live chat in uw e-winkel opzetten." hreflang="nl-NL" onover-preload="1">Shopify</a></li> <li id="menu-item-165452" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-165452"><a href="https://www.live-agent.nl/integraties/mailchimp/" title="Een ticketsoftware kan veel meer doen met een integratie van Mailchimp voor LiveAgent. Met een integratie van Mailchimp kunt u contacten beheren vanaf uw helpdesk." hreflang="nl-NL" onover-preload="1">MailChimp</a></li> <li id="menu-item-165453" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-165453"><a href="https://www.live-agent.nl/integraties/pipedrive/" title="Volg uw leads en deals met een integratie van PipeDrive voor LiveAgent. Deze integratie verzamelt al uw gegevens in één dashboard om uw workflow te vergemakkelijken." hreflang="nl-NL" onover-preload="1">Pipedrive</a></li> <li id="menu-item-165456" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-165456"><a href="https://www.live-agent.nl/integraties/slack/" title="Chat wanneer u maar wilt met uw teamgenoten zonder uw helpdesk te verlaten. De integratie van Slack voor LiveAgent zorgt voor berichten zodat u deze niet zult missen." hreflang="nl-NL" onover-preload="1">Slack</a></li> <li id="menu-item-165457" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-165457"><a href="/integraties/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="nl-NL" onover-preload="1">Meer integraties</a></li> </ul> </li> </ul> </li> <li id="menu-item-165458" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-165458"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Bronnen</a> <ul class="sub-menu"> <li id="menu-item-165459" class="label-learn menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-165459"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Leren</a> <ul class="sub-menu"> <li id="menu-item-165460" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-165460"><svg class="icon icon-graduation"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academie/" aria-current="page" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Academie<div class="menu-item-description">Word een klantenservice-expert</div></a></li> <li id="menu-item-165463" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-165463"><svg class="icon icon-menu-templates"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/email-sjablonen/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="nl-NL" onover-preload="1">Sjablonen<div class="menu-item-description">Aanpasbare sjablonen voor elke gelegenheid</div></a></li> <li id="menu-item-751086" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751086"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="nl-NL" onover-preload="1">Checklists<div class="menu-item-description">Hoe u met uw proces omgaat</div></a></li> </ul> </li> <li id="menu-item-165464" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165464"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-165465" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-165465"><svg class="icon icon-pencil"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Discover expert tips and tricks for enhancing customer satisfaction and productivity with LiveAgent's blog. Stay updated with the latest in help desk software, live chat solutions, and customer service strategies. Join our community to elevate your support experience." hreflang="nl-NL" onover-preload="1">Blog<div class="menu-item-description">Nieuws over klantenservice & LiveAgent</div></a></li> <li id="menu-item-165466" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-165466"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1">Woordenlijst<div class="menu-item-description">Leer de terminologie van de klantenservice</div></a></li> <li id="menu-item-165468" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-165468"><svg class="icon icon-menu-directory"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/adresboek/" title="Vind gemakkelijk klantenservicecontacten met de uitgebreide adresboeklijst van LiveAgent. Of u nu hulp zoekt voor Adobe, Apple, Google, of een ander merk, wij hebben de contactgegevens die u nodig heeft, allemaal op één handige plek. Bezoek de pagina voor directe toegang!" hreflang="nl-NL" onover-preload="1">Adresboek<div class="menu-item-description">Uitgebreide lijst met helpdeskcontacten</div></a></li> </ul> </li> <li id="menu-item-165469" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165469"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-165394" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-165394"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.live-agent.nl/typetest/" title="Test uw typevaardigheid met de gratis typetest van LiveAgent. Ken uw typsnelheid in enkele minuten en oefen gratis om deze te verbeteren." hreflang="nl-NL" onover-preload="1">Typetest<div class="menu-item-description">Verbeter uw typsnelheid</div></a></li> <li id="menu-item-952996" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-952996"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.live-agent.nl/reviews/" title="Softwarebeoordelingen zijn belangrijk bij het kiezen van de juiste software. Een goede recensie moet onbevooroordeeld zijn en elke belangrijke aspect van de software beschrijven. Het beoordelingsproces omvat installatie en implementatie, dagelijkse gebruikerservaring en prijsstelling. Er zijn drie hoofdonderdelen in elke softwarebeoordeling: installatie en implementatie, dagelijkse gebruikerservaring en prijsstelling. Negatieve recensies helpen gebruikers slechte oplossingen te vermijden, maar testomstandigheden zijn relevant voor de lezer om een goede beoordeling te garanderen." hreflang="nl-NL" onover-preload="1">Recensies<div class="menu-item-description">Bekijk de recensies van softwarefuncties</div></a></li> <li id="menu-item-751087" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751087"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Ondersteuningsportal<div class="menu-item-description">Instructieartikelen en handleidingen</div></a></li> </ul> </li> <li id="menu-item-165470" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165470"><a href="#" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Bedrijf</a> <ul class="sub-menu"> <li id="menu-item-339741" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339741"><svg class="icon icon-heart"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.live-agent.nl/over-ons/over-liveagent/" title="Elk succesvol bedrijf is ergens begonnen. Bekijk onze geschiedenis en leer meer over de missie, visie en waarden van ons bedrijf." hreflang="nl-NL" onover-preload="1">Over ons<div class="menu-item-description">Ontdek het team achter het product</div></a></li> <li id="menu-item-165405" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-165405"><svg class="icon icon-trophy"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.live-agent.nl/onderscheidingen/" title="Geweldige klantenservice begint met betere helpdesk software. Vanaf € 15/maand. Ga aan de slag met een gratis proefperiode van 14 dagen. Software-as-a-Service of op locatie." hreflang="nl-NL" onover-preload="1">Onderscheidingen<div class="menu-item-description">Onze prijzen en prestaties</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-165475" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165475"><a href="/functies/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="nl-NL" onover-preload="1">Functies</a></li> <li id="menu-item-803034" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803034"><a href="/prijzen/" title="LiveAgent-abonnementen beginnen bij €15/agent/maand en omvatten emailticketing, live chatfunctie, kennisbank en meer. Het volledige pakket is beschikbaar voor €69/agent/maand." hreflang="nl-NL" onover-preload="1">Prijzen</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/proef/" class="Button Button--full" title="Overweeg je LiveAgent voor je helpdesksoftware? Vul je gegevens in en je kan een gratis proef starten, geen verplichtingen en geen kredietkaartgegevens nodig." hreflang="nl-NL" onover-preload="1"> <span>Gratis proefperiode</span> </a> <a href="/login/" class="Button Button--login" title="Log in op uw LiveAgent account en profiteer van krachtige klantenservice tools die communicatie verbeteren en verkoop verhogen. Heeft u nog geen account? Start een gratis proefperiode zonder verplichtingen! Bezoek onze site voor meer informatie over onze alles-in-één oplossingen en reviews." hreflang="nl-NL" onover-preload="1"> <span>Inloggen</span> <span class="tooltip">Inloggen</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Meer weten over LiveAgent? Vraag een gratis demo aan om meer te weten te komen over LiveAgent en hoe het u kan helpen slagen." hreflang="nl-NL" onover-preload="1"> <span>Demo</span> </a> <a href="/proef/" class="Button Button--full" title="Overweeg je LiveAgent voor je helpdesksoftware? Vul je gegevens in en je kan een gratis proef starten, geen verplichtingen en geen kredietkaartgegevens nodig." hreflang="nl-NL" onover-preload="1"> <span>Gratis proefperiode</span> </a> <a href="/login/" class="Button Button--login" title="Log in op uw LiveAgent account en profiteer van krachtige klantenservice tools die communicatie verbeteren en verkoop verhogen. Heeft u nog geen account? Start een gratis proefperiode zonder verplichtingen! Bezoek onze site voor meer informatie over onze alles-in-één oplossingen en reviews." hreflang="nl-NL" onover-preload="1"> <span>Inloggen</span> <span class="tooltip">Inloggen</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-nl" lang="nl"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azië</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Midden-Oosten</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/" title="Objevte vše, co potřebujete vědět o zákaznickém servisu na LiveAgent Akademii. Zdroj bezplatných školení a teoretických poznatků, který zlepší vaše dovednosti v oblasti komunikace, zpětné vazby a zákaznické zkušenosti. Navštivte nás a naučte se, jak poskytovat kvalitní zákaznický servis a získat spokojené zákazníky." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/akademi/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/akadeemia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/education/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/akadimia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/accademia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/akademia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </span> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/akademi/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/akademia/" title="Odwiedź Akademię LiveAgent, najlepsze źródło wiedzy o obsłudze klienta! Odkryj tajniki automatyzacji, poprawy doświadczeń klientów, segmentacji oraz kluczowych umiejętności miękkich. Zdobądź cenne wskazówki, jak unikać słabej obsługi i przekształcać niezadowolonych klientów w rzeczników marki. Dołącz do nas i podnieś jakość swojej obsługi klienta!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/akademia/" title="Zlepšite svoj zákaznícky servis s LiveAgent Akadémiou - jediným zdrojom, ktorý potrebujete! Vyskúšajte 14-dňovú skúšobnú verziu zdarma." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azië</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/xuehui/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/academy/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/hoc-vien/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Midden-Oosten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/academiya/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/" title="Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/academia/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Gekopieerd!"> <link rel="stylesheet" id="pages/Category" type="text/css" media="all" href="https://www.live-agent.nl/app/themes/liveagent/assets/dist/pages/Category.min.css?ver=1.25.54"> <link rel="stylesheet" id="pages/CategoryColorScheme" type="text/css" media="all" href="https://www.live-agent.nl/app/themes/liveagent/assets/dist/pages/CategoryColorScheme.min.css?ver=1.25.54"> <div id="category" class="Category"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ .compact-header{margin-top:-2.2em}.compact-header__placeholder{background-color:#f9f9fa}.compact-header__placeholder+.Category__container{padding-top:0}.compact-header__placeholder+.Archive__filter{margin-top:-2.2em;background-color:#edeff3}.compact-header__placeholder:not(:last-child){margin-bottom:2.2em}.compact-header__wrapper{position:static;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap}.compact-header__wrapper>*{width:100%}.compact-header__image{position:relative;display:none}.compact-header--lvl-1 .compact-header__image .compact-header__img{width:100%;max-width:100%;-o-object-fit:contain;object-fit:contain}.compact-header--lvl-2 .compact-header__image{overflow:hidden;padding-bottom:52%;border-radius:1rem;border:1px solid #e4e5e9}.compact-header--lvl-2 .compact-header__image .compact-header__img,.compact-header--lvl-2 .compact-header__image .urlslab-screenshot-container img{width:100%;height:100%;position:absolute;z-index:1;-o-object-fit:cover;object-fit:cover;-o-object-position:center;object-position:center}.compact-header__img--author{display:none}.compact-header__logo{width:26%;position:absolute;top:-1px;left:-1px;z-index:2;overflow:hidden;background-color:rgba(255,255,255,0.85) !important;-webkit-backdrop-filter:blur(8.5px);backdrop-filter:blur(8.5px);-webkit-box-shadow:5px 1px 7px 0 rgba(0,0,0,0.04),2px 2px 2px 0 rgba(255,255,255,0.6) inset;box-shadow:5px 1px 7px 0 rgba(0,0,0,0.04),2px 2px 2px 0 rgba(255,255,255,0.6) inset;border:1px solid #e4e5e9;border-top-left-radius:1rem;border-bottom-right-radius:1rem}.compact-header__logo-img{width:70%;height:70%;-o-object-fit:cover;object-fit:cover;-o-object-position:center;object-position:center;margin:15%}.compact-header__title{margin:0;line-height:1.33;font-size:2.5em;font-weight:700}.compact-header__title:not(:last-child){margin-bottom:.25em}.compact-header__text:not(:last-child){margin-bottom:1.6em}.compact-header__date{color:#65676b;color:var(--font-color-normal);font-size:.75em}.compact-header__date:not(:last-child){margin-bottom:.625em}.compact-header__update:not(:last-child){margin-bottom:.8em}.compact-header__buttons:not(:last-child){margin-bottom:1.6em}.compact-header__buttons-items{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;margin:-0.313em}.compact-header__buttons-item{padding:.313em}.compact-header__tags:not(:last-child){margin-bottom:.625em}.compact-header__tags-item:not(:last-child){margin-bottom:.35em}.compact-header__tags-title{color:#65676b;color:var(--font-color-normal);line-height:1.5;font-size:.75em;margin-right:.8em}.compact-header__tags-list{margin:0 -0.4em;line-height:1.5;font-size:.85rem}.compact-header__tags-list li{color:#65676b;color:var(--font-color-normal);display:inline-block;vertical-align:middle;padding:.2em .6em}.compact-header__tags-list a,.compact-header__tags-list span{display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-weight:700;text-decoration:none !important}.compact-header__tags-list a svg,.compact-header__tags-list span svg{width:1em;height:1em;display:block;margin-right:.35em}.compact-header__tags-list a{color:#fa9531 !important;color:var(--primary-color) !important}.compact-header__menu{display:-webkit-box;display:-ms-flexbox;display:flex;margin-bottom:-2em;margin-right:-40px;white-space:nowrap;overflow-x:auto;overflow-y:hidden;-webkit-overflow-scrolling:touch}.compact-header__menu-title{color:#b0b4bb;color:var(--font-color-medium);margin-right:3em;font-size:.875em}.compact-header__menu-items ul{display:-webkit-box;display:-ms-flexbox;display:flex;margin:0}.compact-header__menu-items ul li{position:relative;padding:.714em 0;font-size:.875em;font-weight:600}.compact-header__menu-items ul li:not(:last-child){margin-right:3em}.compact-header__menu-items ul li::after{background-color:#fa9531;background-color:var(--primary-color);position:absolute;bottom:0;left:50%;display:block;content:"";width:0;height:.214em;pointer-events:none;-webkit-transition:all .3s;transition:all .3s}.compact-header__menu-items ul li a{display:block;text-decoration:none;white-space:nowrap}.compact-header__menu-items ul li a:active,.compact-header__menu-items ul li a:focus{color:#050505;color:var(--font-color-dark);text-decoration:none}.compact-header__menu-items ul li:active::after,.compact-header__menu-items ul li:focus::after,.compact-header__menu-items ul li:hover::after,.compact-header__menu-items ul li.active::after{left:0;width:100%}.compact-header__toc{display:none}.compact-header__scrollbar{position:absolute;top:100%;right:0;left:0}.compact-header__scrollbar>*{background-color:#fa9531;background-color:var(--primary-color);width:0;height:.2em;display:block}.compact-header .breadcrumbs{margin-bottom:.35em}.compact-header .breadcrumbs::before{left:0;background:-webkit-gradient(linear,right top,left top,from(rgba(249,249,250,0)),to(#f9f9fa));background:linear-gradient(to left,rgba(249,249,250,0) 0,#f9f9fa 100%)}.compact-header .breadcrumbs::after{right:0;background:-webkit-gradient(linear,left top,right top,from(rgba(249,249,250,0)),to(#f9f9fa));background:linear-gradient(to right,rgba(249,249,250,0) 0,#f9f9fa 100%)}.compact-header .searchField{width:100%;margin:0}.compact-header .searchField input[type=search]{display:block;width:100%;min-width:initial;height:2.857em;padding-left:3.5em;border-radius:.714em;border:0;font-size:.875rem;background-color:#edeff3;-webkit-box-shadow:none;box-shadow:none;-webkit-transition:all .2s,background-color .2s;transition:all .2s,background-color .2s}.compact-header .searchField input[type=search]::-ms-clear,.compact-header .searchField input[type=search]::-ms-reveal{display:none;width:0;height:0}.compact-header .searchField input[type=search]::-webkit-search-decoration,.compact-header .searchField input[type=search]::-webkit-search-cancel-button,.compact-header .searchField input[type=search]::-webkit-search-results-button,.compact-header .searchField input[type=search]::-webkit-search-results-decoration{display:none}.compact-header .searchField input[type=search]:focus{-webkit-box-shadow:none;box-shadow:none}.compact-header .searchField .search-reset{width:1.5em;height:1.5em;position:absolute;top:50%;right:1.1em;display:-webkit-box;display:-ms-flexbox;display:flex;opacity:0;pointer-events:none;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;border-radius:50%;background-color:#d8dadf;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);cursor:pointer}.compact-header .searchField .search-reset__icon{width:.5em;height:.5em}.compact-header .searchField .search-reset--active{opacity:1;pointer-events:initial}.compact-header .searchField__icon{width:1em;height:1em;position:absolute;top:50%;left:1.1em;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.compact-header .FilterMenu__items{z-index:10}.compact-header .FilterMenu a[href].FilterMenu__item{color:#050505;color:var(--font-color-dark);text-decoration:none}.compact-header .FilterMenu a[href].FilterMenu__item strong{font-weight:400}.compact-header .CircleProgressBar__middle{background-color:#f9f9fa}.compact-header__toc .FilterMenu__title{position:relative;padding-left:2.429em}.compact-header__toc .FilterMenu__title::before{width:.357em;height:.357em;top:50%;left:1.429em;position:absolute;display:block;content:"";border-radius:50%;background-color:#d8dadf;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.compact-header__toc .FilterMenu__item{position:relative}.compact-header__toc .FilterMenu__item-title{padding:.2em 1em .2em 0 !important}.compact-header__toc .FilterMenu__item::before{top:.85em;position:absolute;display:block;content:"";border-radius:50%;background-color:#d8dadf;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.compact-header__toc .FilterMenu__item--h2{padding-left:2.429em;font-size:.875em}.compact-header__toc .FilterMenu__item--h2::before{width:.357em;height:.357em;left:1.429em}.compact-header__toc .FilterMenu__item--h3{padding-left:3.769em;font-size:.813em}.compact-header__toc .FilterMenu__item--h3::before{width:.385em;height:.385em;left:2.692em}.compact-header__toc .FilterMenu__item.active::before,.compact-header__toc .FilterMenu__item:hover::before{background-color:#050505}.compact-header .compact-header__author__social{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;gap:1em;margin:1.6em 0}.compact-header .compact-header__author__social>a::after{display:none !important}.compact-header .compact-header__author__social>a svg{width:1.5em;height:1.5em;margin-right:.5em}@media(min-width:768px){.compact-header__image{display:block}.compact-header{-webkit-transition:margin .3s ease;transition:margin .3s ease}.compact-header__placeholder+.Archive__filter{top:90px;position:sticky;z-index:5}.compact-header__wrapper{-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between}.compact-header__left{max-width:60%}.compact-header__right{max-width:31.5%}.compact-header__bottom{padding-top:2em}.compact-header__tags-item{white-space:nowrap}.compact-header__tags-item>*{display:inline-block;vertical-align:text-top;white-space:normal}.compact-header--lvl-1 .compact-header__image{margin-top:-2em}.compact-header--lvl-2 .compact-header__image{margin-top:.7em}.compact-header__img--author{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:100%;max-width:16em;height:auto;margin-top:2em;margin-left:auto;border-radius:100%}.compact-header__filters-toggle,.compact-header__filters-close,.compact-header__filters-apply{display:none}.compact-header__filters-wrap--count{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.compact-header__filters-collapse{display:none}.compact-header__filters-inn{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}.compact-header__filters-inn-sm>*{max-width:21em}.compact-header__filters-inn-sm>*.SortingMenu__wrapper{max-width:initial}.compact-header__filters-inn>*{-webkit-box-flex:1;-ms-flex:1;flex:1}.compact-header__filters-inn>*:not(:last-child){margin-right:.625em}.compact-header__filter-label{font-size:.75em}.compact-header__count{margin-left:2em;font-weight:600;font-size:.875em}.compact-header__search{position:relative;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex}.compact-header--sticky{background-color:#fff;background-color:var(--main-background);position:fixed;z-index:99;top:0;left:0;right:0;-webkit-filter:drop-shadow(0 1px 6px rgba(0,0,0,0.16));filter:drop-shadow(0 1px 6px rgba(0,0,0,0.16));margin-top:90px;border-top:.063em solid #e4e5e9}.compact-header--sticky .compact-header__left>*,.compact-header--sticky .compact-header__right>*{display:none}.compact-header--sticky .compact-header__bottom{padding-top:0}.compact-header--sticky .CircleProgressBar__middle{background-color:#fff;background-color:var(--main-background)}.compact-header--transition{margin-top:0}.compact-header--sticky.compact-header--lvl-2 .compact-header__wrapper{-webkit-box-align:center;-ms-flex-align:center;align-items:center}.compact-header--sticky.compact-header--lvl-2 .compact-header__title{display:block !important;margin-bottom:0;font-size:1.125em}.compact-header--sticky.compact-header--lvl-2 .compact-header__toc{display:block !important}}@media(min-width:1180px){.compact-header__tags-list{font-size:.75rem}}@media(max-width:767px){body.compact-header--active{overflow:hidden}body.compact-header--active .ContactUs{opacity:0;pointer-events:none}.compact-header__title{font-size:1.875em}.compact-header__wrapper{-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:20px !important;padding-right:20px !important}.compact-header__wrapper:not(:last-child){margin-bottom:.75em}.compact-header__tags-title:not(:last-child){margin-bottom:.35em}.compact-header__image,.compact-header .urlslab-screenshot-container{margin:.5em 0 1.125em 0}.compact-header__filters{top:0;right:0;bottom:0;left:0;position:fixed;z-index:101;opacity:0;pointer-events:none;background-color:rgba(0,0,0,0.5);-webkit-transition:opacity .3s ease;transition:opacity .3s ease}.compact-header--active .compact-header__filters{opacity:1;pointer-events:auto}.compact-header__filters-wrap{background-color:#fff;background-color:var(--main-background);position:relative;z-index:10;height:calc(100% - 4.5em);padding:1em 0 5em 0;margin-top:3.5em;border-top-left-radius:20px;border-top-right-radius:20px}.compact-header__filters-collapse{display:block;width:3.5em;height:.5em;margin:0 auto 1em;border-radius:.25em;background-color:#65676b}.compact-header__filters-inn{overflow:scroll;height:100%;padding:0 20px}.compact-header__filters-toggle{display:block}.compact-header__filters-toggle .Button{background-color:#fff;background-color:var(--main-background);width:100%;height:3em;margin:0}.compact-header__filters-toggle .Button [class*=icon-]{width:1.143em;height:1.143em;margin-left:.9em}.compact-header__filters-close{width:2.5em;height:2.5em;position:absolute;top:.5em;right:20px;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;border-radius:50%;background-color:#f9f9fa}.compact-header__filters-close .icon-close{width:.75em;height:.75em}.compact-header__filters-apply{top:auto;right:0;bottom:0;left:0;background-color:#fff;background-color:var(--main-background);position:fixed;z-index:102;opacity:0;pointer-events:none;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;padding:.5em 20px;-webkit-box-shadow:0 -0.188em .25em rgba(9,0,44,0.16);box-shadow:0 -0.188em .25em rgba(9,0,44,0.16)}.compact-header--active .compact-header__filters-apply{opacity:1;pointer-events:auto}.compact-header__search:not(:first-child),.compact-header__filter:not(:first-child){position:relative;padding-top:.9em}.compact-header__search:not(:first-child)::before,.compact-header__filter:not(:first-child)::before{position:absolute;top:0;left:-20px;right:-20px;content:"";display:block;height:.3em;background-color:#e4e5e9}.compact-header__search:not(:last-child),.compact-header__filter:not(:last-child){padding-bottom:.6em}.compact-header__count{display:none}.compact-header .searchField input[type=search]{width:100%}.compact-header .FilterMenu{z-index:initial}.compact-header .FilterMenu__title{position:static;z-index:initial;min-width:initial !important;max-width:100%}.compact-header .FilterMenu__items{max-width:100%;left:initial;-webkit-transform:initial;-ms-transform:initial;transform:initial}.compact-header .FilterMenu__items--inn{max-height:50vh}.compact-header .FilterMenu__desc,.compact-header__filter-label{margin-bottom:.714em;font-size:.875em;font-weight:600}}@media(max-width:415px){.compact-header__menu{margin-right:-20px}}@media(hover:hover){.compact-header__menu-items ul li a:hover{color:#050505;color:var(--font-color-dark);text-decoration:none}}.searchField{position:relative;margin:0 auto}.searchField .searchField__icon{width:1.125em;height:1.125em;position:absolute;left:1.25rem;top:50%;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%)}.searchField input[type=search]{background-color:var(--main-background);padding-left:4em;min-width:18rem;font-size:.875rem;width:100%;height:3.125rem;-webkit-transition:all .2s,background-color .2s;transition:all .2s,background-color .2s;border-radius:2em;border:0;-webkit-box-shadow:0 4px 4rem 0 rgba(0,0,0,0.12);box-shadow:0 4px 4rem 0 rgba(0,0,0,0.12)}.searchField input[type=search]:focus{-webkit-box-shadow:0 4px 1.5rem 0 rgba(0,0,0,0.15);box-shadow:0 4px 1.5rem 0 rgba(0,0,0,0.15)}.FilterMenu__title::after{width:.75em;height:.75em;display:block;position:relative;-webkit-box-flex:0;-ms-flex:0 0 auto;flex:0 0 auto;content:"";border:3px solid #bec2c9;border-top:0;border-right:0;-webkit-transition:all .2s;transition:all .2s;-webkit-transform:rotate(-45deg) scaleX(1);-ms-transform:rotate(-45deg) scaleX(1);transform:rotate(-45deg) scaleX(1);margin-left:auto;top:-0.15em;cursor:pointer}.menu-active.FilterMenu__title::after,.active.FilterMenu__title::after,.active .FilterMenu__title::after{-webkit-transform:rotate(-45deg) scale(-1);-ms-transform:rotate(-45deg) scale(-1);transform:rotate(-45deg) scale(-1);top:.15em}.FilterMenu{position:relative;z-index:3}.FilterMenu__title{display:block;min-width:10em;max-width:100%;font-size:.875rem;line-height:1;border:1px solid #ced0d4;padding:.85em 2em .85em 1em;border-radius:.714em;background-color:#fff;-webkit-transition:all .2s;transition:all .2s;cursor:pointer;-webkit-transform:scale(1);-ms-transform:scale(1);transform:scale(1);-webkit-filter:none;filter:none;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.FilterMenu__title::after{width:.52rem;height:.52rem;position:absolute;top:50%;right:1em;margin:-0.4rem 0 0 0;border-color:#050505;border-width:.125rem}.FilterMenu__title.menu-active::after,.FilterMenu__title.active::after,.active .FilterMenu__title::after{top:50%;margin:-0.1rem 0 0 0}.SortingMenu__title::before{width:1.125em;height:1.125em;content:"";margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}.SortingMenu__title.active::before{-webkit-filter:grayscale(0);filter:grayscale(0)}.Filter{max-width:1180px;margin-left:auto;margin-right:auto;padding:1.5em;background-color:#fff;border-radius:1rem;-webkit-box-shadow:0 8px 10px rgba(147,147,147,0.1);box-shadow:0 8px 10px rgba(147,147,147,0.1)}.Filter .searchField{margin:0}.Filter .searchField input[type=search].search{-webkit-box-shadow:none;box-shadow:none;background-color:#edeff3;border-radius:12px;height:2.5rem;min-width:21em}.Filter .FilterMenu{margin-top:.75em}.Filter .Category__content__description{margin-bottom:0;font-size:.875rem;font-weight:400}@media(min-width:768px){.FilterMenu__desc{margin-right:.25em;font-size:.875rem;font-weight:600;line-height:1}.FilterMenu__items{background-color:#fff;background-color:var(--main-background);position:absolute;top:100%;left:0;display:none;opacity:0;overflow:hidden;border-radius:.625em;width:100%;padding:1em 1.45em;-webkit-transition:opacity .1s;transition:opacity .1s;-webkit-box-shadow:0 .063em .375em rgba(5,5,5,0.16);box-shadow:0 .063em .375em rgba(5,5,5,0.16)}.FilterMenu__items--inn{max-height:19em;position:relative;margin-left:-1.45em;margin-right:-1.85em}.FilterMenu__items.scrollbar-visible::before{background-color:#f5f5f7;background-color:var(--secondary-background);display:block;content:"";position:absolute;top:0;right:0;bottom:0;width:.7em}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn{scrollbar-width:.5em;scrollbar-color:#e4e5e9 transparent;overflow-y:scroll;margin-right:-1.35em}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn::-webkit-scrollbar-track{background-color:transparent}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn::-webkit-scrollbar-thumb{background-color:#e4e5e9;border-radius:.625em;height:5em}.FilterMenu__items.scrollbar-visible .FilterMenu__items--inn::-webkit-scrollbar{width:.5em}.FilterMenu__items.active{display:block}.FilterMenu__items.visible{opacity:1}.FilterMenu__item{overflow:visible;position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-line-pack:center;align-content:center;margin-bottom:.25em;text-decoration:none !important}.FilterMenu__item:last-of-type{margin-bottom:0}.FilterMenu__item [type=checkbox]+label,.FilterMenu__item [type=radio]+label,a[href] .FilterMenu__item-title{line-height:1.4;padding:.5em 1em}.Filter{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.Filter .FilterMenu{margin-top:0;margin-left:.75em}.Filter .Category__content__description{margin-left:auto}}@media(min-width:768px) and (hover:hover){.FilterMenu__item:hover{background-color:#edeff3}}@media(min-width:1024px){.searchField input[type=search]{min-width:27rem}}@media(max-width:767px){.FilterMenu__title{display:none !important}.FilterMenu__item{margin-bottom:.143em}.FilterMenu__item [type=checkbox]+label,.FilterMenu__item [type=radio]+label{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu__item [type=checkbox]:checked+label,.FilterMenu__item [type=radio]:checked+label{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em #fa9531}.FilterMenu a[href]{display:block;margin-bottom:.143em}.FilterMenu a[href] .FilterMenu__item-title{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu a[href].active .FilterMenu__item-title{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em #fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-1 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Geweldige klantenservice begint met betere helpdesksoftware. Bekijk de voordelen van LiveAgent en ga er binnen 5 minuten mee aan de slag." hreflang="nl-NL" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Academie</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-liveagent-academie">LiveAgent academie</h1>   <div class="compact-header__text">De enige bron over klantenservice die u ooit nodig zult hebben. </div>  </div> <div class="compact-header__right">  <div class="compact-header__image"> <meta itemprop="image" content="https://www.live-agent.nl/app/themes/liveagent/assets/images/compact_header_academy.png?ver=1.25.54"> <picture><img fetchpriority="high" src="https://www.live-agent.nl/app/themes/liveagent/assets/images/compact_header_academy.png?ver=1.25.54" alt="LiveAgent academie" class="compact-header__img" urlslab-id="28"></picture> </div>  </div>  <div class="compact-header__bottom"> <div class="compact-header__filters-toggle"> <a class="Button Button--outline js-compact-header__toggle"> Filters <svg class="searchField__reset-icon icon-gear"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#gear"></use> </svg> </a> </div> <div class="compact-header__filters js-compact-header__close urlslab-skip-keywords"> <a class="compact-header__filters-close js-compact-header__close"> <svg class="icon-close"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use> </svg> </a> <div class=" compact-header__filters-wrap "> <span class="compact-header__filters-collapse js-compact-header__close"></span> <div class="compact-header__filters-inn compact-header__filters-inn-sm"> <div class="compact-header__search"> <div class="searchField"> <svg class="searchField__icon icon-search"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#search"></use> </svg> <input type="search" class="search search--academy" placeholder="Zoeken" maxlength="50"> <span class="search-reset"> <svg class="search-reset__icon icon-close"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#close"></use> </svg> </span> </div> </div> <div class="compact-header__filter"> <div class="compact-header__filter-label"> Categorie </div> <div class="FilterMenu"> <div class="FilterMenu__title"> Elk </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-any" value="" name="category" title="Elk" checked> <label for="category-any"> <span class="FilterMenu__item-title"> Elk </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-geautomatiseerde-klantenservice" value="geautomatiseerde-klantenservice" name="category" title="Geautomatiseerde klantenservice"> <label for="category-geautomatiseerde-klantenservice"> <span class="FilterMenu__item-title"> Geautomatiseerde klantenservice </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klantenservice-afdeling" value="klantenservice-afdeling" name="category" title="Klantenservice afdeling"> <label for="category-klantenservice-afdeling"> <span class="FilterMenu__item-title"> Klantenservice afdeling </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klantencommunicatie" value="klantencommunicatie" name="category" title="Klantencommunicatie"> <label for="category-klantencommunicatie"> <span class="FilterMenu__item-title"> Klantencommunicatie </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klantenfeedback" value="klantenfeedback" name="category" title="Klantenfeedback"> <label for="category-klantenfeedback"> <span class="FilterMenu__item-title"> Klantenfeedback </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-theorie-nl" value="theorie-nl" name="category" title="Theorie"> <label for="category-theorie-nl"> <span class="FilterMenu__item-title"> Theorie </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klantenwaardering" value="klantenwaardering" name="category" title="Klantenwaardering"> <label for="category-klantenwaardering"> <span class="FilterMenu__item-title"> Klantenwaardering </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-introductie" value="introductie" name="category" title="Introductie"> <label for="category-introductie"> <span class="FilterMenu__item-title"> Introductie </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klantenservice-rapportage" value="klantenservice-rapportage" name="category" title="Klantenservice rapportage"> <label for="category-klantenservice-rapportage"> <span class="FilterMenu__item-title"> Klantenservice rapportage </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-helpdesksoftware" value="helpdesksoftware" name="category" title="Helpdesksoftware"> <label for="category-helpdesksoftware"> <span class="FilterMenu__item-title"> Helpdesksoftware </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-ticketing-nl" value="ticketing-nl" name="category" title="Ticketing"> <label for="category-ticketing-nl"> <span class="FilterMenu__item-title"> Ticketing </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klantenportaal" value="klantenportaal" name="category" title="Klantenportaal"> <label for="category-klantenportaal"> <span class="FilterMenu__item-title"> Klantenportaal </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-klantenservice" value="klantenservice" name="category" title="Klantenservice"> <label for="category-klantenservice"> <span class="FilterMenu__item-title"> Klantenservice </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-live-chat-nl" value="live-chat-nl" name="category" title="Live chat"> <label for="category-live-chat-nl"> <span class="FilterMenu__item-title"> Live chat </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-callcentersoftware" value="callcentersoftware" name="category" title="Callcentersoftware"> <label for="category-callcentersoftware"> <span class="FilterMenu__item-title"> Callcentersoftware </span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" id="category-sociale-vaardigheden" value="sociale-vaardigheden" name="category" title="Sociale vaardigheden"> <label for="category-sociale-vaardigheden"> <span class="FilterMenu__item-title"> Sociale vaardigheden </span> </label> </div> </div> </div> </div> </div> </div> </div> </div> <div class="compact-header__filters-apply"> <a class="Button Button--full js-compact-header__apply"> <span>Apply</span> </a> </div> </div>  </div> </div> </div> <div class="wrapper Category__container"> <div class="Category__content"> <ul class="Category__content__items list"> <li class="Category__item redesign Category__item--academy pillar introductie introduction" data-category="introductie" data-href="https://www.live-agent.nl/academie/inleiding/" style="order: 0"> <a href="https://www.live-agent.nl/academie/inleiding/" class="Category__item__thumbnail" title="Iedereen die betrokken is bij klantenservice kan profiteren van een interne academie en deze gebruiken als een nuttige bron voor gratis training." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/introduction_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-inleiding-tot-de-klantenservice-academie"><a href="https://www.live-agent.nl/academie/inleiding/" title="Iedereen die betrokken is bij klantenservice kan profiteren van een interne academie en deze gebruiken als een nuttige bron voor gratis training." hreflang="nl-NL" onover-preload="1">Inleiding tot de klantenservice academie</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/inleiding/" title="Iedereen die betrokken is bij klantenservice kan profiteren van een interne academie en deze gebruiken als een nuttige bron voor gratis training." hreflang="nl-NL" onover-preload="1"> Het hebben van tevreden klanten begint met het hebben van… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/inleiding/" title="Iedereen die betrokken is bij klantenservice kan profiteren van een interne academie en deze gebruiken als een nuttige bron voor gratis training." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy introductie introduction" data-category="introductie" data-href="https://www.live-agent.nl/academie/slechte-klantenservice/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/fc474b8c576008e6e6c7248462b37487/LiveAgent-academy-how-to-avoid-poor-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Introductie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-slechte-klantenservice-en-hoe-dit-te-vermijden"><a href="https://www.live-agent.nl/academie/slechte-klantenservice/" title="Slechte klantenservice en hoe dit te vermijden?" hreflang="nl-NL" onover-preload="1">Slechte klantenservice en hoe dit te vermijden?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/slechte-klantenservice/" title="Ontdek hoe u slechte klantenservice voorkomt. Leer over oorzaken en oplossingen om klanttevredenheid te verbeteren en verlies te minimaliseren." hreflang="nl-NL" onover-preload="1"> Met de overvloed en beschikbaarheid van vergelijkbare producten op de… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy introductie introduction" data-category="introductie" data-href="https://www.live-agent.nl/academie/klantenservice-citaten/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/9dab413ee48c29b135fc2739a1c3569f/LiveAgent-academy-customer-service-quotes-sayings.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Introductie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-citaten-gezegden-en-slogans"><a href="https://www.live-agent.nl/academie/klantenservice-citaten/" title="Klantenservice citaten, gezegden en slogans" hreflang="nl-NL" onover-preload="1">Klantenservice citaten, gezegden en slogans</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-citaten/" title="Ontdek inspirerende klantenservice citaten en slogans. Leer hoe empathie en probleemoplossing bijdragen aan klantloyaliteit. Bezoek nu!" hreflang="nl-NL" onover-preload="1"> Wat is klantenservice in de hedendaagse wereld? Bedrijfsleiders zijn van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy introductie introduction" data-category="introductie" data-href="https://www.live-agent.nl/academie/klantenervaring/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/8cd14670461de23a9627e584a3a59794/LiveAgent-academy-5-tips-to-improve-customer-experience.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Introductie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-de-rol-van-klantenservice-in-klantenervaring"><a href="https://www.live-agent.nl/academie/klantenervaring/" title="De rol van klantenservice in klantenervaring" hreflang="nl-NL" onover-preload="1">De rol van klantenservice in klantenervaring</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenervaring/" title="Omdat klantenservice een integraal onderdeel is van de klantenervaring, verbetert het verbeteren ervan de ervaring voor uw klanten, het behoud en de inkomsten." hreflang="nl-NL" onover-preload="1"> Omdat de consumenten van tegenwoordig steeds meer eisen van de… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy introductie introduction" data-category="introductie" data-href="https://www.live-agent.nl/academie/goede-klantenservice/" style="order: 1"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/introduction_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/72e6a86aec6aa6179c2404d50b3de855/LiveAgent-academy-good-customer-service-tips.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Introductie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wat-maakt-klantenservice-uitstekend"><a href="https://www.live-agent.nl/academie/goede-klantenservice/" title="Wat maakt klantenservice uitstekend?" hreflang="nl-NL" onover-preload="1">Wat maakt klantenservice uitstekend?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/goede-klantenservice/" title="Ontdek wat uitstekende klantenservice maakt en hoe het klantloyaliteit bevordert! Leer over essentiële kwaliteiten zoals responsiviteit, snelheid, competentie en empathie met voorbeelden van topbedrijven als Ritz-Carlton en Amazon. Verhoog de tevredenheid en bereidheid van klanten om meer te betalen met behulp van LiveAgent's klantenservice software. Start vandaag nog je gratis proefperiode!" hreflang="nl-NL" onover-preload="1"> Omdat consumenten beter geïnformeerd, technisch beter onderlegd en veeleisender zijn… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar theorie-nl theory" data-category="theorie-nl" data-href="https://www.live-agent.nl/academie/klantenservice-theorie/" style="order: 2"> <a href="https://www.live-agent.nl/academie/klantenservice-theorie/" class="Category__item__thumbnail" title="Om een geweldige klantenservice te creëren, moet u de theorie van klantenservice in de praktijk brengen. Lees meer over de belangrijke principes." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/theory_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-klantenservice-theorie"><a href="https://www.live-agent.nl/academie/klantenservice-theorie/" title="Om een geweldige klantenservice te creëren, moet u de theorie van klantenservice in de praktijk brengen. Lees meer over de belangrijke principes." hreflang="nl-NL" onover-preload="1">Klantenservice theorie</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-theorie/" title="Om een geweldige klantenservice te creëren, moet u de theorie van klantenservice in de praktijk brengen. Lees meer over de belangrijke principes." hreflang="nl-NL" onover-preload="1"> Klantenservice is sterk geëvolueerd sinds het gebruik van alleen email… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/klantenservice-theorie/" title="Om een geweldige klantenservice te creëren, moet u de theorie van klantenservice in de praktijk brengen. Lees meer over de belangrijke principes." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy theorie-nl theory" data-category="theorie-nl" data-href="https://www.live-agent.nl/academie/klantgerichte-cultuur/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/af50782f972c0c7681abc9a2b1259516/LiveAgent-academy-customer-centric-culture.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Theorie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantgerichte-cultuur"><a href="https://www.live-agent.nl/academie/klantgerichte-cultuur/" title="Klantgerichte cultuur" hreflang="nl-NL" onover-preload="1">Klantgerichte cultuur</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantgerichte-cultuur/" title="Klantgerichtheid verwijst naar een bedrijfsstrategie die de nadruk legt op klanten boven al het andere. Het gaat erom klanten te helpen hun behoeften en wensen te vervullen." hreflang="nl-NL" onover-preload="1"> In de competitieve wereld van het bedrijfsleven is het van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy theorie-nl theory" data-category="theorie-nl" data-href="https://www.live-agent.nl/academie/klantenpsychologie/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/98b42970eab9abdf117321bcf9a40a8c/LiveAgent-academy-customer-psychology.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Theorie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenpsychologie"><a href="https://www.live-agent.nl/academie/klantenpsychologie/" title="Klantenpsychologie" hreflang="nl-NL" onover-preload="1">Klantenpsychologie</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenpsychologie/" title="Ontdek hoe consumentenpsychologie uw bedrijf kan laten groeien! Leer hoe consumenten beslissen, hoe marketing beïnvloedt, en pas inzichten toe om verkoop en klantbehoud te verbeteren. Begrijp consumentengedrag en verhoog uw succes met bewezen strategieën zoals het benutten van kleine details, waardeproposities, en schaarste. Bezoek nu voor meer inzichten!" hreflang="nl-NL" onover-preload="1"> Consumentengedrag is de studie van individuen en bedrijven en hoe… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy theorie-nl theory" data-category="theorie-nl" data-href="https://www.live-agent.nl/academie/klantensegmentatie/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/a4934900e2a59cc2b58a00bb32846928/LiveAgent-academy-customer-segmentation.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Theorie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantensegmentatie"><a href="https://www.live-agent.nl/academie/klantensegmentatie/" title="Klantensegmentatie" hreflang="nl-NL" onover-preload="1">Klantensegmentatie</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantensegmentatie/" title="Klantensegmentatie groepeert klanten op basis van bepaalde kenmerken om gepersonaliseerde ervaringen te bieden en de winst te maximaliseren." hreflang="nl-NL" onover-preload="1"> Klantensegmentatie - het groeperen van klanten op basis van bepaalde… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy theorie-nl theory" data-category="theorie-nl" data-href="https://www.live-agent.nl/academie/klantenservice-versus-klantenondersteuning/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/15617d48602b23bf863b82e18a9a709a/LiveAgent-academy-difference-between-customer-support-and-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Theorie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-versus-klantenondersteuning"><a href="https://www.live-agent.nl/academie/klantenservice-versus-klantenondersteuning/" title="Klantenservice versus klantenondersteuning" hreflang="nl-NL" onover-preload="1">Klantenservice versus klantenondersteuning</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-versus-klantenondersteuning/" title="Klantenservice en klantenondersteuning worden vaak door elkaar gebruikt. Gebruik onze gids om het verschil tussen de twee te leren." hreflang="nl-NL" onover-preload="1"> Hoewel klantenservice en klantenondersteuning op het eerste gezicht veel op… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy theorie-nl theory" data-category="theorie-nl" data-href="https://www.live-agent.nl/academie/klantenbehoud-en-klantenloyaliteit/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/ab789a78d0c634d9030604181790bff8/LiveAgent-academy-customer-retention-and-customer-loyalty.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Theorie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-bouwt-u-een-stabiel-en-loyaal-klantenbestand-op"><a href="https://www.live-agent.nl/academie/klantenbehoud-en-klantenloyaliteit/" title="Hoe bouwt u een stabiel en loyaal klantenbestand op?" hreflang="nl-NL" onover-preload="1">Hoe bouwt u een stabiel en loyaal klantenbestand op?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenbehoud-en-klantenloyaliteit/" title="Het opbouwen van een stabiel en loyaal klantenbestand gebeurt niet van de ene op de andere dag, maar wat wel? Lees de Top 20-tactieken om het klantenbehoud te vergroten." hreflang="nl-NL" onover-preload="1"> Elk bedrijf moet zich concentreren op het uitbreiden van hun… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy theorie-nl theory" data-category="theorie-nl" data-href="https://www.live-agent.nl/academie/klantentevredenheid/" style="order: 3"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/theory_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/c86bc1d476e417cac6d1af0bffb50ac9/LiveAgent-academy-customer-satisfaction-goals-and-strategies.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Theorie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-het-doel-van-klantentevredenheid-met-goede-praktijken"><a href="https://www.live-agent.nl/academie/klantentevredenheid/" title="Het doel van klantentevredenheid met goede praktijken" hreflang="nl-NL" onover-preload="1">Het doel van klantentevredenheid met goede praktijken</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantentevredenheid/" title="Verbeter klantloyaliteit en verminder kosten met proactieve, gepersonaliseerde klantentevredenheidsstrategieën. Ontdek de beste praktijken!" hreflang="nl-NL" onover-preload="1"> In dit artikel wil ik diep in de kern van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar sociale-vaardigheden soft-skills" data-category="sociale-vaardigheden" data-href="https://www.live-agent.nl/academie/zachte-vaardigheden-van-de-klantenservice/" style="order: 4"> <a href="https://www.live-agent.nl/academie/zachte-vaardigheden-van-de-klantenservice/" class="Category__item__thumbnail" title="Klantenservicemedewerker moet zowel uitstekende harde als zachte vaardigheden hebben. Maar welke zachte vaardigheden van de klant zijn het belangrijkst?" hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/soft-skills_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-zachte-vaardigheden-van-de-klantenservice"><a href="https://www.live-agent.nl/academie/zachte-vaardigheden-van-de-klantenservice/" title="Klantenservicemedewerker moet zowel uitstekende harde als zachte vaardigheden hebben. Maar welke zachte vaardigheden van de klant zijn het belangrijkst?" hreflang="nl-NL" onover-preload="1">Zachte vaardigheden van de klantenservice</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/zachte-vaardigheden-van-de-klantenservice/" title="Klantenservicemedewerker moet zowel uitstekende harde als zachte vaardigheden hebben. Maar welke zachte vaardigheden van de klant zijn het belangrijkst?" hreflang="nl-NL" onover-preload="1"> Voordat we diep in de definitie duiken, moeten we twee… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/zachte-vaardigheden-van-de-klantenservice/" title="Klantenservicemedewerker moet zowel uitstekende harde als zachte vaardigheden hebben. Maar welke zachte vaardigheden van de klant zijn het belangrijkst?" hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy sociale-vaardigheden soft-skills" data-category="sociale-vaardigheden" data-href="https://www.live-agent.nl/academie/klantenservicevaardigheden/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/f5ef6527f5792b53e194de3658f3a58f/LiveAgent-academy-customer-service-skills.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sociale vaardigheden</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservicevaardigheden"><a href="https://www.live-agent.nl/academie/klantenservicevaardigheden/" title="Klantenservicevaardigheden" hreflang="nl-NL" onover-preload="1">Klantenservicevaardigheden</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservicevaardigheden/" title="Ontdek de top 10 klantenservicevaardigheden zoals luisteren, empathie en probleemoplossend vermogen. Verhoog uw servicekwaliteit nu!" hreflang="nl-NL" onover-preload="1"> De klantenservice van vandaag omvat veel meer dan persoonlijke gesprekken… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sociale-vaardigheden soft-skills" data-category="sociale-vaardigheden" data-href="https://www.live-agent.nl/academie/klantenempathie/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sociale vaardigheden</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-empathie-in-klantenservice"><a href="https://www.live-agent.nl/academie/klantenempathie/" title="Empathie in klantenservice" hreflang="nl-NL" onover-preload="1">Empathie in klantenservice</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenempathie/" title="Leer empathie toepassen in klantenservice voor betere klantervaringen. Ontdek technieken als actief luisteren en vragen stellen." hreflang="nl-NL" onover-preload="1"> Lees meer over manieren om de empathie van uw klantenservice… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sociale-vaardigheden soft-skills" data-category="sociale-vaardigheden" data-href="https://www.live-agent.nl/academie/van-ontevreden-klanten-naar-ambassadeurs/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/e4d09bb8b87a037e90cdb07020e90a99/LiveAgent-academy-unhappy-customers-to-advocates.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sociale vaardigheden</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-u-van-ontevreden-klanten-merkambassadeurs-maakt"><a href="https://www.live-agent.nl/academie/van-ontevreden-klanten-naar-ambassadeurs/" title="Hoe u van ontevreden klanten merkambassadeurs maakt?" hreflang="nl-NL" onover-preload="1">Hoe u van ontevreden klanten merkambassadeurs maakt?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/van-ontevreden-klanten-naar-ambassadeurs/" title="Wilt u leren hoe u van ontevreden klanten uw ambassadeurs maakt? Lees verder en vind tips over hoe u ontevreden klanten in uw voordeel kan laten spelen." hreflang="nl-NL" onover-preload="1"> In de digitale, hyperverbonden wereld van vandaag vertegenwoordigt belangenbehartiging een… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sociale-vaardigheden soft-skills" data-category="sociale-vaardigheden" data-href="https://www.live-agent.nl/academie/klantenbeloningen/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/86f8a67eccf49b13a8c4ee0d9ac22aa8/LiveAgent-academy-customer-incentives.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sociale vaardigheden</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-klantenbeloningen-gebruiken"><a href="https://www.live-agent.nl/academie/klantenbeloningen/" title="Hoe klantenbeloningen gebruiken?" hreflang="nl-NL" onover-preload="1">Hoe klantenbeloningen gebruiken?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenbeloningen/" title="Ontdek hoe klantenbeloningen kunnen helpen bij het verbeteren van klantbehoud en het stimuleren van gewenste acties. Leer over creatieve beloningsideeën zoals kortingen, gratis artikelen en loyaliteitsprogramma's om relaties te versterken en verkoop te verhogen. Bezoek onze pagina voor praktische voorbeelden en overtuigende redenen om klantenbeloningen te gebruiken. Maak uw koopervaring onvergetelijk en klantgericht!" hreflang="nl-NL" onover-preload="1"> Als het om zaken gaat, kan men zeggen dat elke… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy sociale-vaardigheden soft-skills" data-category="sociale-vaardigheden" data-href="https://www.live-agent.nl/academie/klanteninteractie/" style="order: 5"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/soft-skills_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/863b673749489cdd77b069db2eed1499/LiveAgent-academy-customer-interaction.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Sociale vaardigheden</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wat-is-klanteninteractie"><a href="https://www.live-agent.nl/academie/klanteninteractie/" title="Wat is klanteninteractie?" hreflang="nl-NL" onover-preload="1">Wat is klanteninteractie?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klanteninteractie/" title="Het ontwikkelen van goede relaties met uw klanten door middel van klanteninteracties kan een cruciale rol spelen bij het bepalen van de positie van uw merk in de markt." hreflang="nl-NL" onover-preload="1"> Het succes van elk bedrijf ligt in de handen van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar klantenwaardering customer-appreciation" data-category="klantenwaardering" data-href="https://www.live-agent.nl/academie/klantenwaardering/" style="order: 6"> <a href="https://www.live-agent.nl/academie/klantenwaardering/" class="Category__item__thumbnail" title="Klantenwaardering kan worden gedefinieerd als een maatstaf voor de inspanningen van een bedrijf voor zijn klanten. Lees meer over hoe u uw klanten kunt waarderen." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-inleiding-tot-klantenwaardering"><a href="https://www.live-agent.nl/academie/klantenwaardering/" title="Klantenwaardering kan worden gedefinieerd als een maatstaf voor de inspanningen van een bedrijf voor zijn klanten. Lees meer over hoe u uw klanten kunt waarderen." hreflang="nl-NL" onover-preload="1">Inleiding tot klantenwaardering</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenwaardering/" title="Klantenwaardering kan worden gedefinieerd als een maatstaf voor de inspanningen van een bedrijf voor zijn klanten. Lees meer over hoe u uw klanten kunt waarderen." hreflang="nl-NL" onover-preload="1"> In een wereld van hevige concurrentie op de markt, is… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/klantenwaardering/" title="Klantenwaardering kan worden gedefinieerd als een maatstaf voor de inspanningen van een bedrijf voor zijn klanten. Lees meer over hoe u uw klanten kunt waarderen." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy klantenwaardering customer-appreciation" data-category="klantenwaardering" data-href="https://www.live-agent.nl/academie/bedankjes/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/29933f281d4e4475610cb8a31b9f289c/LiveAgent-academy-thank-you-gifts.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenwaardering</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-cadeaus-voor-klantenwaardering"><a href="https://www.live-agent.nl/academie/bedankjes/" title="Cadeaus voor klantenwaardering" hreflang="nl-NL" onover-preload="1">Cadeaus voor klantenwaardering</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/bedankjes/" title="Tegenwoordig hangt de financiële stabiliteit van bijna elk bedrijf sterk af van de klantentevredenheid. Lees meer over cadeaus voor waardering van klanten." hreflang="nl-NL" onover-preload="1"> In de steeds competitiever wordende wereldeconomie van vandaag is het… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenwaardering customer-appreciation" data-category="klantenwaardering" data-href="https://www.live-agent.nl/academie/dankkaarten-en-notities/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/f7b5611a6da32749651cc65270547865/LiveAgent-academy-thank-you-cards-and-notes.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenwaardering</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-dankkaarten-en-notities-voor-klanten"><a href="https://www.live-agent.nl/academie/dankkaarten-en-notities/" title="Dankkaarten en notities voor klanten" hreflang="nl-NL" onover-preload="1">Dankkaarten en notities voor klanten</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/dankkaarten-en-notities/" title="Een goed gemaakt en bedrukt dankkaart of een handgeschreven dankbriefje zal waarschijnlijk een tijdje worden bewaard. Lees meer over dit onderwerp." hreflang="nl-NL" onover-preload="1"> Hoewel het sturen van dankkaarten en handgeschreven dankbriefjes naar klanten… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenwaardering customer-appreciation" data-category="klantenwaardering" data-href="https://www.live-agent.nl/academie/loyaliteitsprogramma/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/d2f57c5426378fd0cee0259112f4970c/LiveAgent-academy-loyalty-program.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenwaardering</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-een-klantenloyaliteitsprogramma-maken"><a href="https://www.live-agent.nl/academie/loyaliteitsprogramma/" title="Een klantenloyaliteitsprogramma maken" hreflang="nl-NL" onover-preload="1">Een klantenloyaliteitsprogramma maken</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/loyaliteitsprogramma/" title="Klantenloyaliteitsprogramma's zijn een integraal onderdeel geworden van de marketingstrategie van bijna elk bedrijf. Leer hoe u er een kunt maken." hreflang="nl-NL" onover-preload="1"> Klantenloyaliteitsprogramma's zijn een integraal onderdeel geworden van de marketingstrategie van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenwaardering customer-appreciation" data-category="klantenwaardering" data-href="https://www.live-agent.nl/academie/bedank-emails/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/b1b2b77fd4e94baa55fcbf09b0daac15/LiveAgent-academy-thank-you-email.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenwaardering</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-bedank-emails"><a href="https://www.live-agent.nl/academie/bedank-emails/" title="Bedank emails" hreflang="nl-NL" onover-preload="1">Bedank emails</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/bedank-emails/" title="Ontdek hoe je effectieve bedankmails kunt schrijven om klantrelaties te versterken met strategische klantwaardering. Leer wanneer te sturen, krijg sjablonen en volg 10 essentiële stappen voor een professionele en persoonlijke touch. Bezoek voor tips en voorbeelden voor verschillende situaties!" hreflang="nl-NL" onover-preload="1"> Omdat tot 60% van de klanten zal stoppen met zakendoen… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenwaardering customer-appreciation" data-category="klantenwaardering" data-href="https://www.live-agent.nl/academie/dankbrieven/" style="order: 7"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-appreciation_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/35022433eaee8a730dc80368525a1c63/LiveAgent-academy-thank-you-letter.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenwaardering</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-dankbrieven"><a href="https://www.live-agent.nl/academie/dankbrieven/" title="Dankbrieven" hreflang="nl-NL" onover-preload="1">Dankbrieven</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/dankbrieven/" title="Een traditionele dankbrief komt het snelst aan op de dag nadat u deze hebt verzonden. Maar wanneer een snelle follow-up nodig is, is email handiger." hreflang="nl-NL" onover-preload="1"> De consumenten van vandaag ontvangen routinematig tientallen geautomatiseerde dankmails van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar klantencommunicatie customer-communication" data-category="klantencommunicatie" data-href="https://www.live-agent.nl/academie/klantencommunicatie/" style="order: 8"> <a href="https://www.live-agent.nl/academie/klantencommunicatie/" class="Category__item__thumbnail" title="Leren omgaan met klantencommunicatie; hetzij via emails, chats of oproepen. Lees meer in dit artikel." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-communication_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-wat-is-klantencommunicatie"><a href="https://www.live-agent.nl/academie/klantencommunicatie/" title="Leren omgaan met klantencommunicatie; hetzij via emails, chats of oproepen. Lees meer in dit artikel." hreflang="nl-NL" onover-preload="1">Wat is klantencommunicatie?</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantencommunicatie/" title="Leren omgaan met klantencommunicatie; hetzij via emails, chats of oproepen. Lees meer in dit artikel." hreflang="nl-NL" onover-preload="1"> Uw chatlijnen zijn open en de meldingen stromen binnen. U… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/klantencommunicatie/" title="Leren omgaan met klantencommunicatie; hetzij via emails, chats of oproepen. Lees meer in dit artikel." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy klantencommunicatie customer-communication" data-category="klantencommunicatie" data-href="https://www.live-agent.nl/academie/hoe-excuses-aanbieden/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/7a8a10e0e6c7d87c6387381b3f779f87/LiveAgent-academy-how-to-apologize.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantencommunicatie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-excuses-aanbieden-bij-een-klant"><a href="https://www.live-agent.nl/academie/hoe-excuses-aanbieden/" title="Hoe excuses aanbieden bij een klant" hreflang="nl-NL" onover-preload="1">Hoe excuses aanbieden bij een klant</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-excuses-aanbieden/" title="Uw oprechte excuses aanbieden bij een klant betekent dat u toegeeft dat uw bedrijf een fout heeft gemaakt. Leer hoe u zich op de juiste manier kunt verontschuldigen." hreflang="nl-NL" onover-preload="1"> Excuses aanbieden of niet? Het zou eigenlijk geen vraag moeten… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantencommunicatie customer-communication" data-category="klantencommunicatie" data-href="https://www.live-agent.nl/academie/klachten-van-klanten/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/6326637abc8517978e6a121ada5de0d4/LiveAgent-academy-handle-customer-complaints.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantencommunicatie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-om-te-gaan-met-klachten-van-klanten"><a href="https://www.live-agent.nl/academie/klachten-van-klanten/" title="Hoe om te gaan met klachten van klanten?" hreflang="nl-NL" onover-preload="1">Hoe om te gaan met klachten van klanten?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klachten-van-klanten/" title="Leer effectief omgaan met klachten van boze klanten. Blijf kalm, luister, begrijp hun standpunt en ontdek hoe LiveAgent kan helpen." hreflang="nl-NL" onover-preload="1"> Omgaan met een boze klant is niet leuk. Ze zitten… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantencommunicatie customer-communication" data-category="klantencommunicatie" data-href="https://www.live-agent.nl/academie/hoe-beleefd-iets-weigeren/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/5c9bc84bc7f2bbed1ad1cc30f7c63d10/LiveAgent-academy-how-to-politely-decline.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantencommunicatie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-beleefd-iets-weigeren"><a href="https://www.live-agent.nl/academie/hoe-beleefd-iets-weigeren/" title="Hoe beleefd iets weigeren" hreflang="nl-NL" onover-preload="1">Hoe beleefd iets weigeren</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-beleefd-iets-weigeren/" title="Helaas moeten we het soms oneens zijn/weigeren om iets voor de klant te doen. Hier zijn een paar tips om beleefd iets te weigeren." hreflang="nl-NL" onover-preload="1"> Diep van binnen zit het in de menselijke natuur om… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantencommunicatie customer-communication" data-category="klantencommunicatie" data-href="https://www.live-agent.nl/academie/hoe-reageren-op-een-klantenverzoek/" style="order: 9"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-communication_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/9699ccfb72827782b10a385c6b12e2d8/LiveAgent-academy-customer-requests-questions-issues.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantencommunicatie</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-reageren-op-een-klantenverzoek"><a href="https://www.live-agent.nl/academie/hoe-reageren-op-een-klantenverzoek/" title="Hoe reageren op een klantenverzoek" hreflang="nl-NL" onover-preload="1">Hoe reageren op een klantenverzoek</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-reageren-op-een-klantenverzoek/" title="Communicatie met klanten kan een bedrijf maken of kraken. Lees meer over hoe u correct op verzoeken van klanten kunt reageren." hreflang="nl-NL" onover-preload="1"> Communicatie met klanten kan een bedrijf maken of breken. Enerzijds… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar klantenfeedback customer-feedback" data-category="klantenfeedback" data-href="https://www.live-agent.nl/academie/klantenfeedback/" style="order: 10"> <a href="https://www.live-agent.nl/academie/klantenfeedback/" class="Category__item__thumbnail" title="Feedback van klanten is een essentieel onderdeel van elk bedrijf. Lees meer over de verschillende soorten feedback en manieren om feedback van klanten te verzamelen om te verbeteren." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-feedback_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-klantenfeedback"><a href="https://www.live-agent.nl/academie/klantenfeedback/" title="Feedback van klanten is een essentieel onderdeel van elk bedrijf. Lees meer over de verschillende soorten feedback en manieren om feedback van klanten te verzamelen om te verbeteren." hreflang="nl-NL" onover-preload="1">Klantenfeedback</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenfeedback/" title="Feedback van klanten is een essentieel onderdeel van elk bedrijf. Lees meer over de verschillende soorten feedback en manieren om feedback van klanten te verzamelen om te verbeteren." hreflang="nl-NL" onover-preload="1"> Wat is klantenfeedback? Klantenfeedback is de input, inzichten en gedachten… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/klantenfeedback/" title="Feedback van klanten is een essentieel onderdeel van elk bedrijf. Lees meer over de verschillende soorten feedback en manieren om feedback van klanten te verzamelen om te verbeteren." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy klantenfeedback customer-feedback" data-category="klantenfeedback" data-href="https://www.live-agent.nl/academie/hoe-beoordelingen-verzamelen/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/657483c707db9dd33f9e9e612e362de1/LiveAgent-academy-how-to-collect-reviews.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenfeedback</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-beoordelingen-verzamelen"><a href="https://www.live-agent.nl/academie/hoe-beoordelingen-verzamelen/" title="Hoe beoordelingen verzamelen" hreflang="nl-NL" onover-preload="1">Hoe beoordelingen verzamelen</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-beoordelingen-verzamelen/" title="Ontdek in deze nieuwe gids hoe u effectief klantbeoordelingen kunt verzamelen om uw bedrijf te verbeteren. Leer over het creëren van een recensiesectie op uw website, het openbaar maken van beoordelingen, het inzetten van klanttevredenheidsonderzoeken, e-mail follow-ups, sociale media peilingen en bruikbaarheidstests. Gebruik echte feedback en vermijd betaalde recensies om eerlijke inzichten te krijgen. Start vandaag nog met LiveAgent voor een gratis proefperiode van 30 dagen!" hreflang="nl-NL" onover-preload="1"> Voor elk bedrijf, is het verzamelen van feedback van hun… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenfeedback customer-feedback" data-category="klantenfeedback" data-href="https://www.live-agent.nl/academie/hoe-getuigenissen-te-verzamelen/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/2b0350ed1968b7bb6fbe2fc633edfed8/LiveAgent-academy-how-to-collect-testimonials.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenfeedback</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-getuigenissen-te-verzamelen"><a href="https://www.live-agent.nl/academie/hoe-getuigenissen-te-verzamelen/" title="Hoe getuigenissen te verzamelen" hreflang="nl-NL" onover-preload="1">Hoe getuigenissen te verzamelen</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-getuigenissen-te-verzamelen/" title="Getuigenissen van klanten of positieve feedback kunnen goed samengaan met uw beoordelingen. Lees en leer hoe u getuigenissen kunt verzamelen." hreflang="nl-NL" onover-preload="1"> Verzamelt u feedback van klanten in uw LiveAgent-helpdesk? Dat is… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenfeedback customer-feedback" data-category="klantenfeedback" data-href="https://www.live-agent.nl/academie/hoe-een-onderzoek-maken/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/bb4c40b398ec9a76f05299abe647c67a/LiveAgent-academy-how-to-create-survey.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenfeedback</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-voert-u-een-klantenonderzoek-uit"><a href="https://www.live-agent.nl/academie/hoe-een-onderzoek-maken/" title="Hoe voert u een klantenonderzoek uit?" hreflang="nl-NL" onover-preload="1">Hoe voert u een klantenonderzoek uit?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-een-onderzoek-maken/" title="Het verzamelen van gegevens door middel van klantenonderzoeken en het analyseren van de gegevens levert u belangrijke inzichten op. Leer hoe u er een kunt maken." hreflang="nl-NL" onover-preload="1"> We weten allemaal dat klantentevredenheid essentieel is voor het voortbestaan… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenfeedback customer-feedback" data-category="klantenfeedback" data-href="https://www.live-agent.nl/academie/hoe-voert-u-een-klanteninterview/" style="order: 11"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-feedback_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/0125f296ed7f36491a700d292f10d671/LiveAgent-academy-how-to-create-interview.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenfeedback</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-voert-u-een-klanteninterview"><a href="https://www.live-agent.nl/academie/hoe-voert-u-een-klanteninterview/" title="Hoe voert u een klanteninterview?" hreflang="nl-NL" onover-preload="1">Hoe voert u een klanteninterview?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-voert-u-een-klanteninterview/" title="Bekend met klanteninterviews? Ontdek wat het nut is van een klanteninterview en hoe u er in 7 enkele stappen een maakt." hreflang="nl-NL" onover-preload="1"> Voordat u de interviewfase in kunt gaan, moet u eerst… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/computer-versus-mobiele-klantenservice/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/adf34ccb3079ad3ece2e2b19556ba9b0/LiveAgent-academy-computer-vs-mobile-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-via-computer-versus-telefoon"><a href="https://www.live-agent.nl/academie/computer-versus-mobiele-klantenservice/" title="Klantenservice via computer versus telefoon" hreflang="nl-NL" onover-preload="1">Klantenservice via computer versus telefoon</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/computer-versus-mobiele-klantenservice/" title="Ontdek de voordelen van klantenservice via computer en telefoon. Vergelijk technische ondersteuning, multitasking, en onmiddellijke hulp. Beide methodes bieden unieke voordelen—ontdek welke het beste werkt voor jouw bedrijf. Leer meer over LiveAgent-software en verbeter klanttevredenheid vandaag!" hreflang="nl-NL" onover-preload="1"> Veel managers denken dat als iemand aan het bellen is,… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/klantenserviceconferenties/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/36ded5b5bd06753a360ce5624403435f/LiveAgent-academy-customer-service-conferences.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenserviceconferenties-en-hun-impact-op-het-onderwijs"><a href="https://www.live-agent.nl/academie/klantenserviceconferenties/" title="Klantenserviceconferenties en hun impact op het onderwijs" hreflang="nl-NL" onover-preload="1">Klantenserviceconferenties en hun impact op het onderwijs</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenserviceconferenties/" title="Klantenserviceconferenties zijn evenementen waar experts van klantenservice. Lees meer om erachter te komen hoe ze gekoppeld zijn aan het onderwijs." hreflang="nl-NL" onover-preload="1"> Klantenservice- en klantenervaringsconferenties zijn perfect voor alle klantenserviceprofessionals die willen… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/klantenservicetaken/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/d6dd391842bc4c932f2109e3ae6d0a23/LiveAgent-academy-customer-service-duties.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservicetaken"><a href="https://www.live-agent.nl/academie/klantenservicetaken/" title="Klantenservicetaken" hreflang="nl-NL" onover-preload="1">Klantenservicetaken</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservicetaken/" title="Wat zijn precies de dagelijkse klantenservicetaken? Lees de 10 belangrijkste taken en verantwoordelijkheden van een klantenvertegenwoordiger." hreflang="nl-NL" onover-preload="1"> In brede zin wordt van medewerkers van de klantenservice verwacht… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/opleiding-in-klantenservice/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/7869dc7f3956e0ca053996cb14fee554/LiveAgent-academy-customer-service-education.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="60"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-opleiding-in-klantenservice"><a href="https://www.live-agent.nl/academie/opleiding-in-klantenservice/" title="Opleiding in klantenservice" hreflang="nl-NL" onover-preload="1">Opleiding in klantenservice</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/opleiding-in-klantenservice/" title="Ontdek hoe goed opgeleide klantenservicemedewerkers uw bedrijf kunnen verbeteren in een steeds veranderende wereld. Leer effectieve trainingsmethoden voor nieuwkomers en ervaren medewerkers om te voldoen aan klantverwachtingen. Bezoek onze pagina voor essentiële klantenservice-opleidingstips en praktische tools." hreflang="nl-NL" onover-preload="1"> Klantenservice-educatie is een reeks activiteiten en procedures die elk contactcenter… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/klantenservice-interview/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/0d65fe314fc0d50603900c488fcc6411/LiveAgent-academy-customer-service-interview-1.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-interview"><a href="https://www.live-agent.nl/academie/klantenservice-interview/" title="Klantenservice interview" hreflang="nl-NL" onover-preload="1">Klantenservice interview</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-interview/" title="Ontdek essentiële klantenservice-interviewvragen om uitzonderlijke medewerkers te vinden. Leer hoe u kandidaten kunt beoordelen op hun kennis, ervaring en vaardigheden in diverse situaties. Bezoek nu voor voorbeelden van vragen en de beste tips voor uw volgende klantenservicegesprekken!" hreflang="nl-NL" onover-preload="1"> Uitstekende klantenservice begint natuurlijk bij uitzonderlijke klantenservicemedewerkers. Zelfs met de… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/cv-voor-de-klantenservice/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/040c233b4b6d0f92c186fe9336c03724/LiveAgent-academy-customer-service-resume.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="62"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-cv-voor-de-klantenservice"><a href="https://www.live-agent.nl/academie/cv-voor-de-klantenservice/" title="CV voor de klantenservice" hreflang="nl-NL" onover-preload="1">CV voor de klantenservice</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/cv-voor-de-klantenservice/" title="Creëer een overtuigend klantenservice-cv met tips over vaardigheden, ervaring en aanpassing voor een succesvolle carrièrestart!" hreflang="nl-NL" onover-preload="1"> Met de opkomst van het digitale tijdperk kiezen steeds meer… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/klantenservice-functies/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/73103a1f3182a86b31c3f0a7c8c1d243/LiveAgent-academy-customer-service-roles.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="63"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-functies"><a href="https://www.live-agent.nl/academie/klantenservice-functies/" title="Klantenservice functies" hreflang="nl-NL" onover-preload="1">Klantenservice functies</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-functies/" title="Ontdek de meest voorkomende klantenservice functies zoals klantenservicemedewerkers, callcentermedewerkers, en managers. Leer over creatieve functietitels en praktische kennis in klantenservice. Probeer LiveAgent gratis om uw klantenservice te verbeteren!" hreflang="nl-NL" onover-preload="1"> Klantenservicemedewerkers zijn te vinden in vrijwel elk bedrijf in bijna… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/klantenservice-op-locatie-versus-op-afstand/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/9dbae5f728c43bf2b5fd8dba97a02304/LiveAgent-academy-on-site-vs-remote-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="64"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-op-locatie-versus-op-afstand"><a href="https://www.live-agent.nl/academie/klantenservice-op-locatie-versus-op-afstand/" title="Klantenservice op locatie versus op afstand" hreflang="nl-NL" onover-preload="1">Klantenservice op locatie versus op afstand</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-op-locatie-versus-op-afstand/" title="70% van de wereldwijde beroepsbevolking werkt minstens één keer per week op afstand, constateert IWG. Een team op locatie kan cruciaal zijn om een nieuw product geweldig te maken." hreflang="nl-NL" onover-preload="1"> Het internet maakte werken op afstand heel eenvoudig. 70% van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-afdeling customer-service-department" data-category="klantenservice-afdeling" data-href="https://www.live-agent.nl/academie/interne-versus-uitbestede-klantenservice/" style="order: 13"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-department_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/99d3353ae7a6ddba850fdb2eb790e344/LiveAgent-academy-in-house-vs-remote-customer-service.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="65"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice afdeling</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-interne-versus-uitbestede-klantenservice"><a href="https://www.live-agent.nl/academie/interne-versus-uitbestede-klantenservice/" title="Interne versus uitbestede klantenservice" hreflang="nl-NL" onover-preload="1">Interne versus uitbestede klantenservice</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/interne-versus-uitbestede-klantenservice/" title="Ontdek de voor- en nadelen van interne versus uitbestede klantenservice. Leer hoe kosten, controle en specialisatie uw keuze beïnvloeden. Krijg advies over het afstemmen van uw klantenserviceteam op projectbehoeften, budget en producttype. Bezoek de pagina voor diepgaande inzichten en maak de beste keuze voor uw bedrijf!" hreflang="nl-NL" onover-preload="1"> Elk bedrijf heeft een goed klantenserviceteam nodig. Het is verreweg… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy helpdesksoftware help-desk-software" data-category="helpdesksoftware" data-href="https://www.live-agent.nl/academie/goede-praktijken-voor-de-helpdesk/" style="order: 15"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/help-desk-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/eb437b3e21dbfe0f93c75766c8e552aa/LiveAgent-academy-help-desk-best-practices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="66"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Helpdesksoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-goede-praktijken-voor-de-helpdesk"><a href="https://www.live-agent.nl/academie/goede-praktijken-voor-de-helpdesk/" title="Goede praktijken voor de helpdesk" hreflang="nl-NL" onover-preload="1">Goede praktijken voor de helpdesk</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/goede-praktijken-voor-de-helpdesk/" title="Lees en implementeer deze 15 goede helpdeskpraktijken zoals; Helpdeskstatistieken om een nog betere klantenservice te bieden." hreflang="nl-NL" onover-preload="1"> Elke dag vertrouwen een groot aantal bedrijven, zowel grote als… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy helpdesksoftware help-desk-software" data-category="helpdesksoftware" data-href="https://www.live-agent.nl/academie/helpdesk-versus-servicedesk/" style="order: 15"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/help-desk-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/a95702b022659ba7e057c4b9d5a85702/LiveAgent-academy-help-desk-vs-service-desk.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="67"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Helpdesksoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-helpdesk-versus-servicedesk"><a href="https://www.live-agent.nl/academie/helpdesk-versus-servicedesk/" title="Helpdesk versus servicedesk" hreflang="nl-NL" onover-preload="1">Helpdesk versus servicedesk</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/helpdesk-versus-servicedesk/" title="Weet u het verschil tussen de helpdesk en de servicedesk? Ontdek de definitie van elk en ontdek waarom ze niet hetzelfde zijn." hreflang="nl-NL" onover-preload="1"> Is er een duidelijk onderscheid tussen helpdesks en servicedesks? Toen… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar klantenservice customer-service" data-category="klantenservice" data-href="https://www.live-agent.nl/academie/wat-is-klantenservice/" style="order: 16"> <a href="https://www.live-agent.nl/academie/wat-is-klantenservice/" class="Category__item__thumbnail" title="Ontdek waarom klantenservice cruciaal is voor positieve klantrelaties en hoe klantenservicesoftware uw bedrijf kan helpen verbeteren." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-wat-is-klantenservice"><a href="https://www.live-agent.nl/academie/wat-is-klantenservice/" title="Ontdek waarom klantenservice cruciaal is voor positieve klantrelaties en hoe klantenservicesoftware uw bedrijf kan helpen verbeteren." hreflang="nl-NL" onover-preload="1">Wat is klantenservice?</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/wat-is-klantenservice/" title="Ontdek waarom klantenservice cruciaal is voor positieve klantrelaties en hoe klantenservicesoftware uw bedrijf kan helpen verbeteren." hreflang="nl-NL" onover-preload="1"> Voorbij zijn de dagen dat klantenservice alleen maar aardig en… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/wat-is-klantenservice/" title="Ontdek waarom klantenservice cruciaal is voor positieve klantrelaties en hoe klantenservicesoftware uw bedrijf kan helpen verbeteren." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice customer-service" data-category="klantenservice" data-href="https://www.live-agent.nl/academie/klantenservice-onboarding/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/9fc5bdd063228aab81db1e60bec0729c/LiveAgent-academy-customer-service-onboarding.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="68"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-onboarding-van-gebruikers"><a href="https://www.live-agent.nl/academie/klantenservice-onboarding/" title="Klantenservice – Onboarding van gebruikers" hreflang="nl-NL" onover-preload="1">Klantenservice – Onboarding van gebruikers</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-onboarding/" title="Verbeter uw klantenservice met effectieve onboardingstrategieën zoals live ondersteuning, kennisbankartikelen en in-app-ondersteuning." hreflang="nl-NL" onover-preload="1"> Het succes van klantenactivering en -behoud hangt af van hoe… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice customer-service" data-category="klantenservice" data-href="https://www.live-agent.nl/academie/klantenservice-wachtrij/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/e58a7c7ef4bc4c2aa486872ce5e6cabf/LiveAgent-academy-customer-service-queue.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="69"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-wachtrij"><a href="https://www.live-agent.nl/academie/klantenservice-wachtrij/" title="Klantenservice wachtrij" hreflang="nl-NL" onover-preload="1">Klantenservice wachtrij</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservice-wachtrij/" title="Ontdek hoe u het beheer van klantenservice wachtrijen kunt optimaliseren met onze uitgebreide gids. Leer over verschillende wachtrijtypen en verkrijg 10 onmisbare tips om uw ticketwachtrijen effectiever te beheren. Minimaliseer wachttijden, verbeter de efficiëntie van uw team en verhoog de klanttevredenheid met een slimme strategie. Bezoek de pagina voor diepgaande inzichten en praktische adviezen." hreflang="nl-NL" onover-preload="1"> De meeste klantenondersteuningsteams zullen uiteindelijk een punt bereiken waarop het… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice customer-service" data-category="klantenservice" data-href="https://www.live-agent.nl/academie/klantenservicesjablonen/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/2363d2c0f51d32af573f2b127f5b547b/LiveAgent-academy-customer-service-templates.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="70"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservicesjablonen"><a href="https://www.live-agent.nl/academie/klantenservicesjablonen/" title="Klantenservicesjablonen" hreflang="nl-NL" onover-preload="1">Klantenservicesjablonen</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenservicesjablonen/" title="Ontdek de voordelen van klantenservicesjablonen: bespaar tijd, verbeter responstijd en behoud consistentie in communicatie. Leer meer!" hreflang="nl-NL" onover-preload="1"> Hoogwaardige klantenservice is een essentieel onderdeel van een succesvol bedrijf.… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice customer-service" data-category="klantenservice" data-href="https://www.live-agent.nl/academie/klantenserviceprocessen/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/0b69cef7949db6e1898ef0e7ad693fc3/LiveAgent-academy-customer-service-processes.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="71"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenserviceprocessen"><a href="https://www.live-agent.nl/academie/klantenserviceprocessen/" title="Klantenserviceprocessen" hreflang="nl-NL" onover-preload="1">Klantenserviceprocessen</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenserviceprocessen/" title="Het klantenserviceproces is een systeem van regels en standaardwerkprocedures die ervoor zorgen dat klanten efficiënt worden geholpen." hreflang="nl-NL" onover-preload="1"> Als u op enig moment tijdens de verkoopcyclus met klanten… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice customer-service" data-category="klantenservice" data-href="https://www.live-agent.nl/academie/gratis-klantbeheersoftware/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/0dfae11f570ecc67b912f44cbb552cff/LiveAgent-academy-free-customer-management-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="72"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-gratis-software-voor-klantenbeheer"><a href="https://www.live-agent.nl/academie/gratis-klantbeheersoftware/" title="Gratis software voor klantenbeheer" hreflang="nl-NL" onover-preload="1">Gratis software voor klantenbeheer</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/gratis-klantbeheersoftware/" title="Het implementeren van een robuuste gratis software voor klantenbeheer is essentieel als u wilt dat uw bedrijf slaagt. Lees meer over de voordelen en goede praktijken." hreflang="nl-NL" onover-preload="1"> Sterk klantenbeheer en ondersteunende software zijn essentieel voor het succes… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice customer-service" data-category="klantenservice" data-href="https://www.live-agent.nl/academie/sociale-media-klantenservice-best-practices/" style="order: 17"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/12d75ca19e5e8b5472fa8e1d396e15b0/LiveAgent-academy-social-media-customer-service-best-practices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="73"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenservice-via-sociale-media"><a href="https://www.live-agent.nl/academie/sociale-media-klantenservice-best-practices/" title="Klantenservice via sociale media" hreflang="nl-NL" onover-preload="1">Klantenservice via sociale media</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/sociale-media-klantenservice-best-practices/" title="Ontdek hoe u in 2024 uitstekende klantenservice via sociale media kunt bieden met praktische tips en voorbeelden. Leer waarom sociale media cruciaal zijn voor klanttevredenheid en hoe u platforms zoals Facebook, Twitter en Instagram effectief kunt inzetten. Bezoek onze pagina voor inzichten om uw klantrelaties te versterken!" hreflang="nl-NL" onover-preload="1"> In deze tijd lijken consumenten op zoek te zijn naar… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy ticketing-nl ticketing" data-category="ticketing-nl" data-href="https://www.live-agent.nl/academie/ticketsysteem-goede-praktijken/" style="order: 19"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/ticketing_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/5b409898c6b99a43ea672dc010734f3f/LiveAgent-academy-ticketing-system-best-practices.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="74"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticketing</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-goede-praktijken-voor-ticketsysteem"><a href="https://www.live-agent.nl/academie/ticketsysteem-goede-praktijken/" title="Goede praktijken voor ticketsysteem" hreflang="nl-NL" onover-preload="1">Goede praktijken voor ticketsysteem</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/ticketsysteem-goede-praktijken/" title="Ontdek 12 tips voor het optimaliseren van uw ticketsysteem en verbeter klantondersteuning en teamprestaties. Leer meer!" hreflang="nl-NL" onover-preload="1"> Hier zijn 12 tips en goede praktijken voor ticketbeheer die… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy ticketing-nl ticketing" data-category="ticketing-nl" data-href="https://www.live-agent.nl/academie/waarom-ticketsysteem-gebruiken/" style="order: 19"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/ticketing_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/1bcf07f8ddf8ea73a3cadd8245db7f24/LiveAgent-academy-why-to-use-ticketing-system.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="75"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Ticketing</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-waarom-hebt-u-een-ticketsysteem-nodig"><a href="https://www.live-agent.nl/academie/waarom-ticketsysteem-gebruiken/" title="Waarom hebt u een ticketsysteem nodig?" hreflang="nl-NL" onover-preload="1">Waarom hebt u een ticketsysteem nodig?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/waarom-ticketsysteem-gebruiken/" title="Veel organisaties negeren nog steeds een ticketsysteem. Dit komt voornamelijk door het gebrek aan inzicht in de voordelen van het ticketsysteem." hreflang="nl-NL" onover-preload="1"> Een groot aantal organisaties negeert nog steeds een ticketsysteem. Dit… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy live-chat-nl live-chat" data-category="live-chat-nl" data-href="https://www.live-agent.nl/academie/gratis-live-chatsoftware/" style="order: 21"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/ebaf2ac871dde3d4e4f23933681697c2/LiveAgent-academy-free-live-chat-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="76"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-gratis-live-chatsoftware-voor-uw-website"><a href="https://www.live-agent.nl/academie/gratis-live-chatsoftware/" title="Gratis live chatsoftware voor uw website" hreflang="nl-NL" onover-preload="1">Gratis live chatsoftware voor uw website</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/gratis-live-chatsoftware/" title="Ontdek gratis live chatsoftware voor uw website. Verhoog klanttevredenheid en omzet met realtime assistentie en gepersonaliseerde ervaringen." hreflang="nl-NL" onover-preload="1"> Het kiezen van een live chattool is tegenwoordig voor de… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy live-chat-nl live-chat" data-category="live-chat-nl" data-href="https://www.live-agent.nl/academie/hoe-live-chat-integreren-met-uw-website/" style="order: 21"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/7e8cddb3083739221ebc7055f0d59513/LiveAgent-academy-how-to-integrate-live-chat-to-website.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="77"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-voegt-u-een-live-chatknop-toe-aan-uw-website"><a href="https://www.live-agent.nl/academie/hoe-live-chat-integreren-met-uw-website/" title="Hoe voegt u een live chatknop toe aan uw website" hreflang="nl-NL" onover-preload="1">Hoe voegt u een live chatknop toe aan uw website</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-live-chat-integreren-met-uw-website/" title="Het hebben van een live chatwidget op een bedrijfswebsite is bijna een noodzaak voor bedrijven van elke omvang. Leer hoe u het kunt integreren." hreflang="nl-NL" onover-preload="1"> Aangezien live chat een steeds meer geprefereerd klantenservicekanaal is geworden… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy live-chat-nl live-chat" data-category="live-chat-nl" data-href="https://www.live-agent.nl/academie/live-chat-etiquette/" style="order: 21"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/live-chat_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/c11bcea11ab544aea6faa66fcf8ec1ab/Roles.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="78"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Live chat</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-live-chat-etiquette-voor-klantenondersteuning"><a href="https://www.live-agent.nl/academie/live-chat-etiquette/" title="Live chat etiquette voor klantenondersteuning" hreflang="nl-NL" onover-preload="1">Live chat etiquette voor klantenondersteuning</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/live-chat-etiquette/" title="Leer de essentiële live chat etiquette voor klantenservice voor succesvolle en beleefde gesprekken. Verbeter klantrelaties nu!" hreflang="nl-NL" onover-preload="1"> Live chat etiquette is een handleiding voor beleefdheid in een… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar klantenportaal customer-portal" data-category="klantenportaal" data-href="https://www.live-agent.nl/academie/wat-is-klantenportaal/" style="order: 22"> <a href="https://www.live-agent.nl/academie/wat-is-klantenportaal/" class="Category__item__thumbnail" title="Een selfserviceportaal voor klanten is een gedeelte van een bedrijfswebsite dat klanten één enkel toegangspunt biedt tot bedrijfs-/productinformatie." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-portal_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-wat-is-een-klantenportaal"><a href="https://www.live-agent.nl/academie/wat-is-klantenportaal/" title="Een selfserviceportaal voor klanten is een gedeelte van een bedrijfswebsite dat klanten één enkel toegangspunt biedt tot bedrijfs-/productinformatie." hreflang="nl-NL" onover-preload="1">Wat is een klantenportaal?</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/wat-is-klantenportaal/" title="Een selfserviceportaal voor klanten is een gedeelte van een bedrijfswebsite dat klanten één enkel toegangspunt biedt tot bedrijfs-/productinformatie." hreflang="nl-NL" onover-preload="1"> De recente toename van selfservice technologieën heeft de technisch onderlegde… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/wat-is-klantenportaal/" title="Een selfserviceportaal voor klanten is een gedeelte van een bedrijfswebsite dat klanten één enkel toegangspunt biedt tot bedrijfs-/productinformatie." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy klantenportaal customer-portal" data-category="klantenportaal" data-href="https://www.live-agent.nl/academie/klantenportaal-functies/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/683ea04958d708069456b350128c4927/LiveAgent-academy-customer-portal-features.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="79"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenportaal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-klantenportaal-functies"><a href="https://www.live-agent.nl/academie/klantenportaal-functies/" title="Klantenportaal functies" hreflang="nl-NL" onover-preload="1">Klantenportaal functies</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenportaal-functies/" title="Ontdek hoe het portaal voor klantenondersteuning uw bedrijf kan helpen door enkele van de functies ervan te implementeren. Lees meer over hen binnen." hreflang="nl-NL" onover-preload="1"> Een goed ontworpen selfserviceportaal voor klanten brengt alle selfservice-opties van… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenportaal customer-portal" data-category="klantenportaal" data-href="https://www.live-agent.nl/academie/klantenforum-creeren/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/e4ea4e8e51bde7d46525a7b7a3632084/LiveAgent-academy-create-customer-forum.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="80"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenportaal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-een-forum-cre-ren"><a href="https://www.live-agent.nl/academie/klantenforum-creeren/" title="Hoe een forum creëren" hreflang="nl-NL" onover-preload="1">Hoe een forum creëren</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenforum-creeren/" title="Leer hoe u met LiveAgent een klantenforum op uw website creëert en ontdek de voordelen van klantbetrokkenheid, verbeterde zelfservice, geoptimaliseerde inhoud, en productverbetering. Volg de eenvoudige stappen voor het opzetten van een forum en verbeter uw klantengesprekken. Bezoek onze gids voor meer informatie en begin nu met het bouwen van een actieve klantengemeenschap." hreflang="nl-NL" onover-preload="1"> Een klantenforum is een prominente functie die wordt aangeboden door… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenportaal customer-portal" data-category="klantenportaal" data-href="https://www.live-agent.nl/academie/feedback-suggesties-bord-creeren/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/1b10e792792efd84a8c80a909ad22433/LiveAgent-academy-create-feedback-suggestions-board.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="81"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenportaal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-een-feedback-en-suggestiesbord-cre-ren"><a href="https://www.live-agent.nl/academie/feedback-suggesties-bord-creeren/" title="Hoe een feedback- en suggestiesbord creëren" hreflang="nl-NL" onover-preload="1">Hoe een feedback- en suggestiesbord creëren</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/feedback-suggesties-bord-creeren/" title="Leer hoe een feedback- en suggestiebord uw bedrijf kan transformeren door waardevolle klantenfeedback te genereren. Ontdek waarom traditionele methoden falen en hoe een interactief feedbackforum uw klantenbinding en merkloyaliteit kan versterken. Bezoek onze site en boost uw onderneming met klantgerichte innovaties!" hreflang="nl-NL" onover-preload="1"> Niemand weet beter wat wel en niet werkt aan uw… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenportaal customer-portal" data-category="klantenportaal" data-href="https://www.live-agent.nl/academie/creeer-faq-pagina/" style="order: 23"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-portal_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/8827e612bf107627d17466539cf0e6c1/LiveAgent-academy-create-faq-page.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="82"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenportaal</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-de-faq-pagina-te-ontwerpen"><a href="https://www.live-agent.nl/academie/creeer-faq-pagina/" title="Hoe de FAQ-pagina te ontwerpen" hreflang="nl-NL" onover-preload="1">Hoe de FAQ-pagina te ontwerpen</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/creeer-faq-pagina/" title="Veelgestelde vragen zijn de meest gebruikte selfservice-opties die momenteel beschikbaar zijn. Bij strategisch gebruik kan het ontwerp van een pagina met veelgestelde vragen echt van toegevoegde waarde zijn voor de consument." hreflang="nl-NL" onover-preload="1"> Veelgestelde vragen zijn de meest gebruikte selfservice-opties die momenteel beschikbaar… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/callcenteraudit-checklijst/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/9b69585d04b71d483ab458439d1809a6/LiveAgent-academy-call-center-audit-checklist.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="83"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-controlelijst-voor-callcentra"><a href="https://www.live-agent.nl/academie/callcenteraudit-checklijst/" title="Controlelijst voor callcentra" hreflang="nl-NL" onover-preload="1">Controlelijst voor callcentra</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/callcenteraudit-checklijst/" title="Wilt u weten hoe u een callcenteraudit uitvoert? Hieronder vindt u een eenvoudige controlelijst voor callcentra die u kunt gebruiken in uw eigen auditproces." hreflang="nl-NL" onover-preload="1"> Wilt u weten hoe u een callcenteraudit uitvoert? Hieronder vindt… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/callcenter-beleid-en-naleving/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/3cc4d4d4caa5eac52af4fe42b1cb1047/LiveAgent-academy-call-center-policy-and-compliance.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="84"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-naleving-van-callcentra"><a href="https://www.live-agent.nl/academie/callcenter-beleid-en-naleving/" title="Naleving van callcentra" hreflang="nl-NL" onover-preload="1">Naleving van callcentra</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/callcenter-beleid-en-naleving/" title="Callcentersoftware is een product dat bedoeld is om zakelijke telefoongesprekken af te handelen. Lees meer over de naleving van het callcenter." hreflang="nl-NL" onover-preload="1"> Callcentersoftware is een product dat bedoeld is om de zakelijke… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/callcenterapparatuur/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/e3710346064e8881a0cdb1df08d0f954/Call-Center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="85"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-callcenterapparatuur"><a href="https://www.live-agent.nl/academie/callcenterapparatuur/" title="Callcenterapparatuur" hreflang="nl-NL" onover-preload="1">Callcenterapparatuur</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/callcenterapparatuur/" title="Ontdek essentiële apparatuur voor callcenters: computers, headsets, snelle internetverbindingen en cloudgebaseerde softwareoplossingen." hreflang="nl-NL" onover-preload="1"> Welke apparatuur is nodig om een callcenter te runnen? U… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/callcenterbeheer/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/7f2775258ac9c51db48ec30f60fd24c6/LiveAgent-academy-call-center-management.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="86"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-callcenterbeheer"><a href="https://www.live-agent.nl/academie/callcenterbeheer/" title="Callcenterbeheer" hreflang="nl-NL" onover-preload="1">Callcenterbeheer</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/callcenterbeheer/" title="Callcentermanagers moeten weten hoe callcentertechnologie kan worden ingezet om de klantenservice te verbeteren. Lees meer over callcenterbeheer." hreflang="nl-NL" onover-preload="1"> Succesvol callcenterbeheer vereist veel meer dan het plannen van vertegenwoordigers… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/callcenter-installatie/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/ec4e9f96db09693a656f5daa83c6c469/LiveAgent-academy-call-center-setup.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="87"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-callcenteropstelling-ontwerp-en-structuur"><a href="https://www.live-agent.nl/academie/callcenter-installatie/" title="Callcenteropstelling – ontwerp en structuur" hreflang="nl-NL" onover-preload="1">Callcenteropstelling – ontwerp en structuur</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/callcenter-installatie/" title="Ontdek hoe u in 10 stappen een efficiënt en kosteneffectief callcenter opzet met onze uitgebreide gids en gratis proefperiode!" hreflang="nl-NL" onover-preload="1"> Richt uw callcenter op met deze ontwerp- en functionele ideeën. </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/gratis-callcentersoftware/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/b52c63996baa2fd2b983b2136b87fa94/LiveAgent-academy-free-call-center-software.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="88"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-gratis-callcentersoftware"><a href="https://www.live-agent.nl/academie/gratis-callcentersoftware/" title="Gratis callcentersoftware" hreflang="nl-NL" onover-preload="1">Gratis callcentersoftware</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/gratis-callcentersoftware/" title="Ontdek de voordelen van gratis callcentersoftware en hoe het uw klantenservice kan verbeteren. Leer over verschillende oplossingen, tips voor de beste keuze, en probeer LiveAgent gratis! Verbeter productiviteit, transparantie en klanttevredenheid zonder kosten. Start eenvoudig uw virtuele callcenter en bied uitstekende service." hreflang="nl-NL" onover-preload="1"> Het implementeren van de callcentersoftware hoeft geen honderden euro's te… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/wat-is-een-contactcentrum/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/db42c3838f3b585d7482ac15ae28f641/LiveAgent-academy-what-is-contact-center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="89"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wat-is-een-contactcenter"><a href="https://www.live-agent.nl/academie/wat-is-een-contactcentrum/" title="Wat is een contactcenter?" hreflang="nl-NL" onover-preload="1">Wat is een contactcenter?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/wat-is-een-contactcentrum/" title="Met contactcentersoftware kunnen bedrijven grote hoeveelheden inkomende en uitgaande klantencommunicatie via verschillende kanalen beheren." hreflang="nl-NL" onover-preload="1"> De digitaal onderlegde consumenten van tegenwoordig gebruiken doorgaans een scala… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/hoe-te-gebruiken-callcenter/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/ae2ec5157332a661c803296d9e11b6e5/LiveAgent-academy-how-to-use-call-center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="90"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-hoe-een-callcenter-werkt"><a href="https://www.live-agent.nl/academie/hoe-te-gebruiken-callcenter/" title="Hoe een callcenter werkt" hreflang="nl-NL" onover-preload="1">Hoe een callcenter werkt</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/hoe-te-gebruiken-callcenter/" title="De telefoon staat nog steeds bovenaan de lijst als meest gebruikte en geprefereerde methode voor consumenten. Lees meer over hoe het callcenter werkelijk werkt." hreflang="nl-NL" onover-preload="1"> Telefoon staat nog steeds bovenaan de lijst als de meest… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/inkomend-versus-uitgaand-callcenter/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/37de417bb1ce5543fa78c7393aefc34c/LiveAgent-academy-inbound-vs-outbound-call-center.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="91"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-inkomend-versus-uitgaand-callcenter"><a href="https://www.live-agent.nl/academie/inkomend-versus-uitgaand-callcenter/" title="Inkomend versus uitgaand callcenter" hreflang="nl-NL" onover-preload="1">Inkomend versus uitgaand callcenter</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/inkomend-versus-uitgaand-callcenter/" title="Als het gaat om callcentra, zijn er inkomende en uitgaande callcentra die beide geavanceerde software gebruiken om de efficiëntie te verbeteren." hreflang="nl-NL" onover-preload="1"> Als het op callcentra aankomt, zijn er in feite twee… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy callcentersoftware call-center-software" data-category="callcentersoftware" data-href="https://www.live-agent.nl/academie/goede-praktijken-industriestandaarden/" style="order: 25"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/call-center-software_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/70d006d9bf746384d1a1173282b1e7af/LiveAgent-academy-best-practices-industry-standards.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="92"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Callcentersoftware</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-topstatistieken-van-callcentra-in-de-sector"><a href="https://www.live-agent.nl/academie/goede-praktijken-industriestandaarden/" title="Topstatistieken van callcentra in de sector" hreflang="nl-NL" onover-preload="1">Topstatistieken van callcentra in de sector</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/goede-praktijken-industriestandaarden/" title="Ontdek essentiële callcenterstatistieken en wereldwijde benchmarks met LiveAgent. Leer over KPI's en industriestandaarden om de prestaties van uw callcenter te optimaliseren. Probeer onze callcentersoftware gratis en verbeter uw klantenservice met de Top 12 KPI's. Bezoek nu en start uw gratis proefperiode!" hreflang="nl-NL" onover-preload="1"> Het bepalen en analyseren van de belangrijkste prestatie-indicatoren van het… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar klantenservice-rapportage customer-service-reporting" data-category="klantenservice-rapportage" data-href="https://www.live-agent.nl/academie/klantenrapporten/" style="order: 26"> <a href="https://www.live-agent.nl/academie/klantenrapporten/" class="Category__item__thumbnail" title="Ontdek de voordelen van klantenservicerapporten en verbeter klantinteracties en prestaties. Leer hoe gedetailleerde rapportage kan helpen bij het optimaliseren van werklast, het verkrijgen van klantinzichten en het aanpassen van workflows. Bezoek nu en ontdek hoe uw bedrijf kan profiteren van beter geïnformeerde beslissingen!" hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-reporting_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-klantenservicerapporten"><a href="https://www.live-agent.nl/academie/klantenrapporten/" title="Ontdek de voordelen van klantenservicerapporten en verbeter klantinteracties en prestaties. Leer hoe gedetailleerde rapportage kan helpen bij het optimaliseren van werklast, het verkrijgen van klantinzichten en het aanpassen van workflows. Bezoek nu en ontdek hoe uw bedrijf kan profiteren van beter geïnformeerde beslissingen!" hreflang="nl-NL" onover-preload="1">Klantenservicerapporten</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenrapporten/" title="Ontdek de voordelen van klantenservicerapporten en verbeter klantinteracties en prestaties. Leer hoe gedetailleerde rapportage kan helpen bij het optimaliseren van werklast, het verkrijgen van klantinzichten en het aanpassen van workflows. Bezoek nu en ontdek hoe uw bedrijf kan profiteren van beter geïnformeerde beslissingen!" hreflang="nl-NL" onover-preload="1"> Klantenservicerapporten bieden bedrijven een volledig overzicht van alle klantenserviceverzoeken. </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/klantenrapporten/" title="Ontdek de voordelen van klantenservicerapporten en verbeter klantinteracties en prestaties. Leer hoe gedetailleerde rapportage kan helpen bij het optimaliseren van werklast, het verkrijgen van klantinzichten en het aanpassen van workflows. Bezoek nu en ontdek hoe uw bedrijf kan profiteren van beter geïnformeerde beslissingen!" hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-rapportage customer-service-reporting" data-category="klantenservice-rapportage" data-href="https://www.live-agent.nl/academie/klantenstatistieken/" style="order: 27"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/a72ca3c0269a8835066a65783b288119/LiveAgent-academy-customer-metrics.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="93"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice rapportage</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-top-20-klantenstatistieken-om-te-meten"><a href="https://www.live-agent.nl/academie/klantenstatistieken/" title="Top 20 klantenstatistieken om te meten" hreflang="nl-NL" onover-preload="1">Top 20 klantenstatistieken om te meten</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenstatistieken/" title="Hieronder vindt u een overzicht van de statistieken over klantenservice en ondersteuning die bij uw organisatie kunnen worden gevolgd. Bekijk het overzicht en leer meer." hreflang="nl-NL" onover-preload="1"> De efficiëntie van uw klantenservice meten met deze statistieken </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy klantenservice-rapportage customer-service-reporting" data-category="klantenservice-rapportage" data-href="https://www.live-agent.nl/academie/klantenwaarde/" style="order: 27"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/customer-service-reporting_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/wp/urlslab-download/92989bd83452892e4ee5cee1af74d820/LiveAgent-academy-customer-value.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="94"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Klantenservice rapportage</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-wat-is-klantenwaarde"><a href="https://www.live-agent.nl/academie/klantenwaarde/" title="Wat is klantenwaarde?" hreflang="nl-NL" onover-preload="1">Wat is klantenwaarde?</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/klantenwaarde/" title="Ontdek hoe u klantenwaarde creëert door klantbehoeften te begrijpen, waardeproposities te definiëren en concurrenten te onderzoeken. Leer de voordelen van effectieve klantenwaarde en hoe het uw bedrijf een concurrentievoordeel kan geven. Vergroot uw marktaandeel en klanttevredenheid met onze kernprincipes voor waardecreatie. Bezoek nu voor meer inzichten!" hreflang="nl-NL" onover-preload="1"> Uit een onderzoek van Gartner bleek dat de meeste aanbieders… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy pillar geautomatiseerde-klantenservice automated-customer-service" data-category="geautomatiseerde-klantenservice" data-href="https://www.live-agent.nl/academie/geautomatiseerde-klantenservice/" style="order: 28"> <a href="https://www.live-agent.nl/academie/geautomatiseerde-klantenservice/" class="Category__item__thumbnail" title="Wilt u repetitieve vertegenwoordigerstaken automatiseren? Leer meer over geautomatiseerde klantenserviceprocessen om uw bedrijf meteen te verbeteren." hreflang="nl-NL" onover-preload="1"> <span class="Category__item__thumbnail__image" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_pillar.png"></span> </a> <div class="Category__item__wrap"> <h2 class="Category__item__title item-title" id="h-geautomatiseerde-klantenservice"><a href="https://www.live-agent.nl/academie/geautomatiseerde-klantenservice/" title="Wilt u repetitieve vertegenwoordigerstaken automatiseren? Leer meer over geautomatiseerde klantenserviceprocessen om uw bedrijf meteen te verbeteren." hreflang="nl-NL" onover-preload="1">Geautomatiseerde klantenservice</a></h2> <div class="Category__item__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/geautomatiseerde-klantenservice/" title="Wilt u repetitieve vertegenwoordigerstaken automatiseren? Leer meer over geautomatiseerde klantenserviceprocessen om uw bedrijf meteen te verbeteren." hreflang="nl-NL" onover-preload="1"> Wat is geautomatiseerde klantenservice? Geautomatiseerde klantenservice is een proces waarmee… </a> </div> <a class="Category__item__cta" href="https://www.live-agent.nl/academie/geautomatiseerde-klantenservice/" title="Wilt u repetitieve vertegenwoordigerstaken automatiseren? Leer meer over geautomatiseerde klantenserviceprocessen om uw bedrijf meteen te verbeteren." hreflang="nl-NL" onover-preload="1">Meer weten</a> </div> </li> <li class="Category__item redesign Category__item--academy geautomatiseerde-klantenservice automated-customer-service" data-category="geautomatiseerde-klantenservice" data-href="https://www.live-agent.nl/academie/callcenterautomatisering/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="95"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Geautomatiseerde klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-callcenterautomatisering"><a href="https://www.live-agent.nl/academie/callcenterautomatisering/" title="Callcenterautomatisering" hreflang="nl-NL" onover-preload="1">Callcenterautomatisering</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/callcenterautomatisering/" title="Callcentra zijn nog steeds een integraal onderdeel van de klantenservice. Leer hoe u de uwe efficiënter kunt maken met de callcenterautomatiseringsfuncties van LiveAgent." hreflang="nl-NL" onover-preload="1"> Worstelt u met het bieden van hoogwaardige klantenservice vanwege een… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy geautomatiseerde-klantenservice automated-customer-service" data-category="geautomatiseerde-klantenservice" data-href="https://www.live-agent.nl/academie/emailautomatisering/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="96"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Geautomatiseerde klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-emailautomatisering"><a href="https://www.live-agent.nl/academie/emailautomatisering/" title="Emailautomatisering" hreflang="nl-NL" onover-preload="1">Emailautomatisering</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/emailautomatisering/" title="Ontdek hoe emailautomatisering uw marketingstrategie kan verbeteren met LiveAgent. Leer over de voordelen, soorten geautomatiseerde e-mails en hoe u deze effectief kunt gebruiken. Start nu een gratis proefperiode en verhoog uw verkoop en klantenbinding met efficiënte e-mailtemplates!" hreflang="nl-NL" onover-preload="1"> Heeft u geen tijd en middelen voor consistente emailmarketingbetrokkenheid? Het… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy geautomatiseerde-klantenservice automated-customer-service" data-category="geautomatiseerde-klantenservice" data-href="https://www.live-agent.nl/academie/verkoopautomatisering/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="97"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Geautomatiseerde klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-verkoopautomatisering"><a href="https://www.live-agent.nl/academie/verkoopautomatisering/" title="Verkoopautomatisering" hreflang="nl-NL" onover-preload="1">Verkoopautomatisering</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/verkoopautomatisering/" title="Ontdek hoe verkoopautomatisering uw bedrijf kan transformeren door repetitieve verkooptaken te verminderen, productiviteit te verhogen en omzet te verbeteren. LiveAgent biedt krachtige automatiseringsfuncties zoals emailsjablonen, regels en CRM-integraties om uw verkoopprocessen te optimaliseren. Leer meer over de voordelen van gecontroleerde workflows, merkconsistentie en efficiënt middelengebruik. Bezoek onze pagina voor praktische tips en begin vandaag nog met het stroomlijnen van uw verkoopactiviteiten!" hreflang="nl-NL" onover-preload="1"> Wat is verkoopautomatisering? Verkoopautomatisering maakt gebruik van een systeem waarmee… </a> </div> </div> </div> </li> <li class="Category__item redesign Category__item--academy geautomatiseerde-klantenservice automated-customer-service" data-category="geautomatiseerde-klantenservice" data-href="https://www.live-agent.nl/academie/ondersteuningsautomatisering/" style="order: 29"> <div class="Category__item__wrap"> <div class="Category__item__header" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/academy/archive/automated-customer-service_item_bg.jpg"> <div class="Category__item__header__image"> <img alt="Academie" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/icon-custom-post_type.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="98"> </div> <div class="Category__item__header__label"> <span class="Category__item__header__label__text">Geautomatiseerde klantenservice</span> </div> </div> <div class="Category__item__content"> <h3 class="Category__item__content__title item-title" id="h-ondersteuningsautomatisering"><a href="https://www.live-agent.nl/academie/ondersteuningsautomatisering/" title="Ondersteuningsautomatisering" hreflang="nl-NL" onover-preload="1">Ondersteuningsautomatisering</a></h3> <div class="Category__item__content__excerpt item-excerpt"> <a href="https://www.live-agent.nl/academie/ondersteuningsautomatisering/" title="Ontdek hoe ondersteuningsautomatisering met LiveAgent uw klantenservice kan verbeteren. Verhoog klanttevredenheid, productiviteit en bespaar kosten door repetitieve taken te automatiseren. Leer tips voor effectieve automatisering en start een gratis proefperiode om uw workflow te optimaliseren. Bezoek nu!" hreflang="nl-NL" onover-preload="1"> Bent u het beu om tijd te verliezen aan overbodige… </a> </div> </div> </div> </li> </ul> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/proef/" class="Button Button--full" title="Overweeg je LiveAgent voor je helpdesksoftware? Vul je gegevens in en je kan een gratis proef starten, geen verplichtingen en geen kredietkaartgegevens nodig." hreflang="nl-NL" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Meer weten over LiveAgent? Vraag een gratis demo aan om meer te weten te komen over LiveAgent en hoe het u kan helpen slagen." hreflang="nl-NL" onover-preload="1"> <span>Plan een demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/onderscheidingen/" title="Capterra" hreflang="nl-NL" onover-preload="1"> <img alt="Capterra" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="99"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/onderscheidingen/" title="G2 Crowd" hreflang="nl-NL" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="100"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/onderscheidingen/" title="GetApp" hreflang="nl-NL" onover-preload="1"> <img alt="GetApp" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/logo_getapp.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="101"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> </ul> </div> <div class="GoodHands__image"> <picture><img alt="Plan een demo" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/goodhands_image.png?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="102"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-24 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="103">LiveAgent</div><div class="menu-footer-top-liveagent-dutch-container"><ul id="menu-footer-top-liveagent-dutch" class="menu"><li id="menu-item-209252"><a href="https://www.live-agent.nl/demo/" title="Meer weten over LiveAgent? Vraag een gratis demo aan om meer te weten te komen over LiveAgent en hoe het u kan helpen slagen." hreflang="nl-NL" onover-preload="1">Demo</a></li> <li id="menu-item-932482"><a href="/prijzen/" title="LiveAgent-abonnementen beginnen bij €15/agent/maand en omvatten emailticketing, live chatfunctie, kennisbank en meer. Het volledige pakket is beschikbaar voor €69/agent/maand." hreflang="nl-NL" onover-preload="1">Prijzen</a></li> <li id="menu-item-161336"><a href="/functies/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="nl-NL" onover-preload="1">Functies</a></li> <li id="menu-item-161335"><a href="/integraties/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="nl-NL" onover-preload="1">Integraties</a></li> <li id="menu-item-161331"><a href="https://www.live-agent.nl/alternatieven/" title="Vergelijk helpdesksoftware en ontdek waarom LiveAgent het beste alternatief is met geen installatiekosten, 24/7 klantenservice, en geen kredietkaart nodig. Start je gratis proefperiode van 30 dagen en ervaar zelf de 175+ functies, zoals emailticketing, live chat en callcenter. Beoordeeld door toonaangevende platforms en gebruikt door bedrijven zoals Forbes en Airbus. Probeer LiveAgent nu en verbeter je klantenservice moeiteloos!" hreflang="nl-NL" onover-preload="1">Alternatieven</a></li> <li id="menu-item-818032"><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Rondleiding</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-25 widget_nav_menu"><div class="Footer__top__column__title h5">Ondersteuning</div><div class="menu-footer-top-support-dutch-container"><ul id="menu-footer-top-support-dutch" class="menu"><li id="menu-item-161337"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Ondersteuningsportaal</a></li> <li id="menu-item-161344"><a href="https://www.live-agent.nl/migratie/" title="LiveAgent migratie is eenvoudig met onze voorgebouwde plugins. Beschikbaar in 43 verschillende talen en ondersteunt taalaanpasbare widgets." hreflang="nl-NL" onover-preload="1">Datamigratie</a></li> <li id="menu-item-161338"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Systeemstatus</a></li> <li id="menu-item-161339"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Wijzigingslogboek</a></li> <li id="menu-item-161346"><a href="https://www.live-agent.nl/verzoek-om-voorstel/" title="Wil je concrete antwoorden op specifieke vragen die je hebt over onze software? Neem contact met ons op en wij zullen meteen op je terugkomen met de antwoorden." hreflang="nl-NL" onover-preload="1">Verzoek offerte</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-26 widget_nav_menu"><div class="Footer__top__column__title h5">Bedrijf</div><div class="menu-footer-top-company-dutch-container"><ul id="menu-footer-top-company-dutch" class="menu"><li id="menu-item-453635"><a href="https://www.live-agent.nl/over-ons/over-liveagent/" title="Elk succesvol bedrijf is ergens begonnen. Bekijk onze geschiedenis en leer meer over de missie, visie en waarden van ons bedrijf." hreflang="nl-NL" onover-preload="1">Over ons</a></li> <li id="menu-item-161311"><a href="https://www.live-agent.nl/onderscheidingen/" title="Geweldige klantenservice begint met betere helpdesk software. Vanaf € 15/maand. Ga aan de slag met een gratis proefperiode van 14 dagen. Software-as-a-Service of op locatie." hreflang="nl-NL" onover-preload="1">Prijzen en certificaten</a></li> <li id="menu-item-751071"><a href="https://www.live-agent.nl/succesverhalen/" title="The TEXT includes brief descriptions of various companies and their services. These companies range from web hosting providers to gaming companies to online bookstores. The descriptions mention the industries in which these companies operate and highlight some of their key features." hreflang="nl-NL" onover-preload="1">Klantenbeoordelingen</a></li> <li id="menu-item-161314"><a href="https://www.live-agent.nl/integraties/#voip-partners-nl" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="nl-NL" onover-preload="1">VoIP-partners</a></li> <li id="menu-item-161315"><a href="https://www.live-agent.nl/affiliate-program/" title="Het LiveAgent partnerprogramma biedt realtime rapporten van uw verkopen, verkeer, rekeningsaldo en algemene prestaties. Sluit u vandaag nog aan bij ons partnerprogramma." hreflang="nl-NL" onover-preload="1">Partnerprogramma</a></li> <li id="menu-item-751072"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-27 widget_nav_menu"><div class="Footer__top__column__title h5">Leren</div><div class="menu-footer-top-learn-dutch-container"><ul id="menu-footer-top-learn-dutch" class="menu"><li id="menu-item-161325"><a href="https://www.live-agent.nl/blog/" title="Discover expert tips and tricks for enhancing customer satisfaction and productivity with LiveAgent's blog. Stay updated with the latest in help desk software, live chat solutions, and customer service strategies. Join our community to elevate your support experience." hreflang="nl-NL" onover-preload="1">Blog</a></li> <li id="menu-item-161326"><a href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1">Woordenlijst</a></li> <li id="menu-item-161327"><a href="/academie/" aria-current="page" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL">Academie</a></li> <li id="menu-item-161328"><a href="/email-sjablonen/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="nl-NL" onover-preload="1">Sjablonen</a></li> <li id="menu-item-161330"><a href="https://www.live-agent.nl/typetest/" title="Test uw typevaardigheid met de gratis typetest van LiveAgent. Ken uw typsnelheid in enkele minuten en oefen gratis om deze te verbeteren." hreflang="nl-NL" onover-preload="1">Typetest</a></li> <li id="menu-item-751073"><a href="/kosten-calculator/" title="Ontdek de beste prijs-kwaliteitverhouding met LiveAgent's kosten calculator. Bespaar tot 72% op helpdesksoftware zonder installatiekosten of creditcardvereisten. Vergelijk meer dan 70 oplossingen en profiteer van 24/7 klantenservice. Start je gratis proefperiode van 30 dagen en verbeter je klantenondersteuning moeiteloos." hreflang="nl-NL" onover-preload="1">Kostencalculator</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-28 widget_nav_menu"><div class="Footer__top__column__title h5">Populair</div><div class="menu-footer-top-popular-dutch-container"><ul id="menu-footer-top-popular-dutch" class="menu"><li id="menu-item-952997"><a href="https://www.live-agent.nl/kennisbank-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Kennisbanksoftware</a></li> <li id="menu-item-751076"><a href="https://www.live-agent.nl/klantenservicesoftware/" title="Klantenservicesoftware combineert een krachtige inbox, live chat, callcenter en een klantenportaal. Kies de juiste voor uw behoeften." hreflang="nl-NL" onover-preload="1">Klantenondersteuningssoftware</a></li> <li id="menu-item-751077"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP telefoonsystemen</a></li> <li id="menu-item-751078"><a href="https://www.live-agent.nl/selfservice-software/" title="Verbeter uw klantenservice en klanttevredenheid met LiveAgent's Nederlandse selfservice software. Bied een alles-in-één portaal met kennisbank, FAQ's en forums, verlaag ondersteuningskosten en verhoog vertegenwoordigersproductiviteit. Probeer nu gratis!" hreflang="nl-NL" onover-preload="1">Selfservice-software</a></li> <li id="menu-item-751079"><a href="https://www.live-agent.nl/inkomende-callcenter-software/" title="Inbound callcentersoftware kan u helpen bij het opzetten van een virtueel callcenter. Beheer eenvoudig inkomende klantencommunicatie, verbeter de prestaties van het ondersteuningsteam en genereer meer inkomende verkopen. Kies de juiste voor uw behoeften." hreflang="nl-NL" onover-preload="1">Inbound callcentersoftware</a></li> <li id="menu-item-751080"><a href="https://www.live-agent.nl/klant-klachtenbeheersysteem/" title="Klachtenbeheersysteem voor klanten biedt een alles-in-één helpdeskoplossing die uw communicatiekanalen stroomlijnt. Ontdek het beste systeem op de markt voor uw bedrijf." hreflang="nl-NL" onover-preload="1">Klachtenbeheersysteem</a></li> <li id="menu-item-751081"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Klantenportaalsoftware</a></li> <li id="menu-item-751082"><a href="https://www.live-agent.nl/startende-bedrijven/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Helpdesksoftware voor startende bedrijven</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Sales contacts</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="LiveAgent's telefoonnummer">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="LiveAgent's telefoonnummer">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.live-agent.nl/academie/ondersteuningsautomatisering/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgent's WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="LiveAgent's demo" hreflang="nl-NL" onover-preload="1">Plan een demo</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Sociale media</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgent's Instagram"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgent's Facebook"> <svg> <use xlink:href=" https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgent's Twitter"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgent's LinkedIn"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgent's YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgent's WhatsApp"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="104"></picture> </a> <script type="application/ld+json">{ "@context": "https://schema.org/", "@type": "SoftwareApplication", "name": "LiveAgent", "applicationCategory": [ "Customer Self-Service", "Social Customer Service", "Help Desk", "Live Chat", "Digital Customer Service Platforms" ], "aggregateRating": { "@type": "AggregateRating", "ratingValue": 9.0, "reviewCount": 1500, "bestRating": 10, "worstRating": 0 }, "operatingSystem": "Windows, MacOS, Android, iOS", "offers": [ { "@type": "Offer", "price": "15", "priceCurrency": "USD", "description": "Small business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "24", "priceCurrency": "USD", "description": "Medium business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "39", "priceCurrency": "USD", "description": "Large business plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } }, { "@type": "Offer", "price": "59", "priceCurrency": "USD", "description": "Enterprise plan", "eligibleQuantity": { "@type": "QuantitativeValue", "value": 1, "unitCode": "MON" } } ] } </script> </div> <div class="Footer__middle__newsletter"> <div class="Footer__middle__title h5">Onze nieuwsbrief ontvangen</div> <div class="Newsletter__form"> <form action="https://qualityunit.us3.list-manage.com/subscribe/post?u=18d6ab6093f8e6cdbbd783635&id=15f55e7660" method="post" name="mc-embedded-subscribe-form" target="_blank" style="position: relative; overflow: hidden;"> <input type="email" value="" placeholder="Typ uw email voor updates" name="EMAIL" class="Input" required> <div style="position: absolute; left: -5000px;" aria-hidden="true"> <input type="text" name="b_18d6ab6093f8e6cdbbd783635_15f55e7660" tabindex="-1" value=""> </div> <button type="submit" name="subscribe" class="Button"> <span>Aanmelden</span> </button> </form> </div> <div class="Footer__middle__newsletter__text"> <p>Ontvang het laatste nieuws over LiveAgent-updates en kortingen</p> </div> </div> </div> </div> </div> <div class="Footer__bottom"> <div class="wrapper"> <div class="Footer__bottom__row"> <div class="Footer__bottom__copyright"> <p>© 2004-2024 Quality Unit, NV. Alle rechten voorbehouden.</p> </div> <div class="Footer__bottom__navigation"> <div class="menu-footer-bottom-navigation-dutch-container"><ul id="menu-footer-bottom-navigation-dutch" class="nav"><li id="menu-item-784692"><a href="/algemene-voorwaarden/" title="Door deze algemene voorwaarden van de service overeenkomst te aanvaarden of door toegang te krijgen tot of gebruik te maken van de service of website, erkent u dat u de algemene voorwaarden van de service overeenkomst hebt gelezen, begrepen en ermee akkoord gaat." hreflang="nl-NL" onover-preload="1">Algemene voorwaarden</a></li> <li id="menu-item-784696"><a href="/veiligheid-privacy-beleid/" title="Gegevensbeveiliging is van belang voor LiveAgent. Onze servers worden gehost in faciliteiten die voldoen aan tier IV of III+, PCI DSS, SSAE-16 of ISO 27001." hreflang="nl-NL" onover-preload="1">Veiligheidsbeleid</a></li> <li id="menu-item-784697"><a href="/privacy-beleid/" title="We zullen uw gegevens niet openbaar maken tenzij dit door de wet verplicht wordt of met uw toestemming. Lees meer over het privacybeleid van Quality Unit's LiveAgent." hreflang="nl-NL" onover-preload="1">Privacybeleid</a></li> <li id="menu-item-784698"><a href="/avg/" title="LiveAgent is toegewijd aan privacy, beveiliging, naleving en transparantie. LiveAgent voldoet volledig aan de GDPR sinds mei 2018." hreflang="nl-NL" onover-preload="1">AVG</a></li> <li id="menu-item-784699"><a href="/sitemap/" title="Ontdek de uitgebreide helpdeskoplossingen van LiveAgent! Van ticketsystemen en live chat tot callcenter en selfservice software, LiveAgent biedt alles om uw klantenservice naar een hoger niveau te tillen. Probeer gratis proefversies en boost uw klanttevredenheid vandaag nog!" hreflang="nl-NL" onover-preload="1">Sitemap</a></li> </ul></div> </div> </div> </div> </div> </footer> <div class="Medovnicky urlslab-skip-all"> <div class="wrapper"> <p>Onze website maakt gebruik van cookies. Door verder te gaan, gaan we ervan uit dat we uw toestemming hebben om cookies te plaatsen zoals beschreven in onze <a href="/privacy-beleid/">privacy- en cookiebeleid</a>.</p> <div class="Medovnicky__buttons"> <a href="#" class="Medovnicky__button Medovnicky__button--no Medovnicky__button--more Button Button--outline"> <span>Afwijzen</span> </a> <a href="#" class="Medovnicky__button Medovnicky__button--yes Button Button--full"> <span>Aanvaarden</span> </a> </div> </div> </div> <div id="exitPopup" class="Exit-popup hidden"> <div class="Exit-popup__container"> <span id="exitPopupClose" class="Exit-popup__close">×</span> <div class="Exit-popup__content urlslab-skip-all"> <h2 class="Exit-popup__title ">Want to improve your customer service?</h2> <p class="Exit-popup__text">Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.</p> <div class="Exit-popup__buttons"> <a href="/proef/" class="Button Button--full ExitPopupButton"><span>Get started for FREE</span></a> <p class="Exit-popup__or">or</p> <a href="/demo/" class="Button Button--outline ExitPopupButton"><span>Request demo</span></a> </div> </div> <div class="Exit-popup__image"> <div class="Exit-popup__chat"> <picture><img alt="Andrej Saxon" class="Exit-popup__chat__avatar" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/andrej-saxon-avatar.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="105"></picture> <div class="Exit-popup__chat__text urlslab-skip-all"> <p> Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. <strong>Learn how to achieve your business goals with LiveAgent </strong> or feel free to explore the best help desk software by yourself with no fee or credit card requirement. </p> <span class="Exit-popup__chat__author">Andrej Saxon | LiveAgent support team</span> </div> </div> <picture><img alt="" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/exit-popup-img.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="106"></picture> </div> </div> </div> <div class="trial__sticky__button"> <a href="https://www.live-agent.nl/proef/" urlslab_href_old="/trial/" title="Overweeg je LiveAgent voor je helpdesksoftware? Vul je gegevens in en je kan een gratis proef starten, geen verplichtingen en geen kredietkaartgegevens nodig." hreflang="nl-NL" onover-preload="1">Start Free Trial</a> <span class="trial__sticky__button--close">x</span> </div> <div id="papPlaceholder"></div> </div> <script type="text/javascript"> const lazyloadRunObserver = () => { const lazyloadBackgrounds = document.querySelectorAll( `.e-con.e-parent:not(.e-lazyloaded)` ); const lazyloadBackgroundObserver = new IntersectionObserver( ( entries ) => { entries.forEach( ( entry ) => { if ( entry.isIntersecting ) { let lazyloadBackground = entry.target; if( lazyloadBackground ) { lazyloadBackground.classList.add( 'e-lazyloaded' ); } lazyloadBackgroundObserver.unobserve( entry.target ); } }); }, { rootMargin: '200px 0px 200px 0px' } ); lazyloadBackgrounds.forEach( ( lazyloadBackground ) => { lazyloadBackgroundObserver.observe( lazyloadBackground ); } ); }; const events = [ 'DOMContentLoaded', 'elementor/lazyload/observe', ]; events.forEach( ( event ) => { document.addEventListener( event, lazyloadRunObserver ); } ); </script> <link rel="stylesheet" id="footer-css" href="https://www.live-agent.nl/app/themes/liveagent/assets/dist/layouts/Footer.min.css?ver=1.25.54" type="text/css" media="all"> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/research_post.min.js?ver=1.25.54" id="research_post-js"></script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/filter.min.js?ver=1.25.54" id="filter-js"></script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/filterMenu.min.js?ver=1.25.54" id="filterMenu-js"></script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/sortingMenu.min.js?ver=1.25.54" id="sortingMenu-js"></script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/compactHeader.min.js?ver=1.25.54" id="compactHeader-js"></script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/custom_lightbox_youtube.min.js?ver=1.25.54" id="custom_lightbox_youtube-js"></script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/exitPopup.min.js?ver=1.25.54" id="exitPopup-js"></script> <script src="https://www.live-agent.nl/wp/wp-includes/js/dist/hooks.min.js?ver=2810c76e705dd1a53b18" id="wp-hooks-js"></script> <script src="https://www.live-agent.nl/wp/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6" id="wp-i18n-js"></script> <script id="wp-i18n-js-after"> wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); </script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/popper.min.js?ver=1.25.54" id="popper_js-js"></script> <script defer src="https://www.live-agent.nl/app/themes/liveagent/assets/dist/app.min.js?ver=1.25.54" id="app_js-js"></script> <script id="urlslab-js-extra"> var wp_vars = {"base_url":"https:\/\/www.live-agent.nl\/","has_permalinks":"1"}; </script> <script defer src="https://www.live-agent.nl/app/plugins/wp-urlslab/public/build/js/urlslab-lazyload.js?ver=2.130.13" id="urlslab-js" data-wp-strategy="defer"></script> <script> const getCookieFrontend = ( name ) => { const nameEq = `${name}=` const ca = document.cookie.split( ";" ) for ( let i = 0; i < ca.length; i += 1 ) { let c = ca[ i ] while ( c.charAt( 0 ) === " " ) { c = c.substring( 1, c.length ) } if ( c.indexOf( nameEq ) === 0 ) { return c.substring( nameEq.length, c.length ) } } return null } const mobile = window.matchMedia('(max-width: 768px)'); const acceptButton = document.querySelector( ".Medovnicky__button--yes" ); const trialButton = document.querySelector( ".createTrialButton" ); acceptButton.addEventListener( "click", () => { const demobarNow = document.querySelector('#demobar'); if( demobar ) { demobarNow.classList.add( 'visible' ); setTimeout( () => { demobarNow.classList.add( 'show' ); }, 5000 ); } consentGranted(); grafana(); postAffiliate(); if ( typeof createButton == 'function' ) { createButton(); } if ( typeof offlineContactForm == 'function' ) { offlineContactForm(); } }); if ( trialButton !== null ) { trialButton.addEventListener( "click", () => { if ( ! getCookieFrontend( "cookieLaw" ) ) { setCookie( 'cookieLaw', 'yes', 14 ); document.querySelector( '.Medovnicky' ).classList.add( 'hide' ); consentGranted(); grafana(); postAffiliate(); } }); } </script> <script> function loadGoogle() { const body = document.body; const gtag1 = document.createElement('script'); gtag1.async = true; gtag1.src = "https://www.googletagmanager.com/gtag/js?id=G-T9HBB9KMVK"; body.insertAdjacentElement('beforeend', gtag1); } if ( ! mobile.matches ) { loadGoogle() } if ( mobile.matches && getCookieFrontend( "cookieLaw" ) ) { loadGoogle() } </script> <script> window.dataLayer = window.dataLayer || [] function gtag() { dataLayer.push(arguments) } gtag('js', new Date()) gtag('consent', 'default', { 'ad_user_data': 'granted', 'analytics_storage': 'granted' }) gtag('consent', 'default', { 'ad_user_data': 'denied', 'analytics_storage': 'denied', 'region': ['AT', 'BE', 'BG', 'HR', 'CY', 'CZ', 'DK', 'EE', 'FI', 'FR', 'DE', 'GR', 'HU', 'IE', 'IT', 'LV', 'LT', 'LU', 'MT', 'NL', 'PL', 'PT', 'RO', 'SK', 'SI', 'ES', 'SE', 'IS', 'LI', 'NO'] }) gtag('config', 'G-T9HBB9KMVK', { 'allow_enhanced_conversions': true, 'linker': { 'domains': [ 'liveagent.com', 'ladesk.com', 'liveagent.fr', 'liveagent.de', 'liveagent.hu', 'liveagent.com.br', 'liveagent.sk', 'liveagent.es', 'live-agent.cn', 'live-agent.nl', 'live-agent.it', 'live-agent.pl', 'live-agent.cz', 'liveagent.vn', 'liveagent.no', 'liveagent.dk', 'liveagent.gr', 'liveagent.ro', 'liveagent.bg', 'liveagent.se', 'liveagent.jp', 'liveagent.fi', 'liveagent.ae', 'liveagent.ph', 'liveagent.si', 'liveagent.lv', 'liveagent.lt', 'liveagent.hr', 'liveagent.ee', 'liveagent.local', 'ru.liveagent.com', 'support.liveagent.com', 'ladesk.com' ] } }) gtag('config', 'AW-966671101', { 'allow_enhanced_conversions': true, 'linker': { 'domains': [ 'liveagent.com', 'ladesk.com', 'liveagent.fr', 'liveagent.de', 'liveagent.hu', 'liveagent.com.br', 'liveagent.sk', 'liveagent.es', 'live-agent.cn', 'live-agent.nl', 'live-agent.it', 'live-agent.pl', 'live-agent.cz', 'liveagent.vn', 'liveagent.no', 'liveagent.dk', 'liveagent.gr', 'liveagent.ro', 'liveagent.bg', 'liveagent.se', 'liveagent.jp', 'liveagent.fi', 'liveagent.ae', 'liveagent.ph', 'liveagent.si', 'liveagent.lv', 'liveagent.lt', 'liveagent.hr', 'liveagent.ee', 'liveagent.local', 'ru.liveagent.com', 'support.liveagent.com', 'ladesk.com' ] } }) function consentGranted() { gtag('consent', 'update', { 'ad_user_data': 'granted', 'analytics_storage': 'granted' }) } </script>  <script type="text/javascript"> function postAffiliate() { (function(d,t) { var script = d.createElement(t); script.id= 'pap_x2s6df8d'; script.async = true; script.src = '//pap.qualityunit.com/scripts/m3j58hy8fd'; script.onload = script.onreadystatechange = function() { var rs = this.readyState; if (rs && (rs != 'complete') && (rs != 'loaded')) return; PostAffTracker.setAccountId('default1'); if ( !getCookieFrontend( "cookieLaw" ) ) { try { PostAffTracker.disableTrackingMethod('C'); PostAffTracker.track(); } catch (e) {} } if ( getCookieFrontend( "cookieLaw" ) ) { try { PostAffTracker.enableTrackingMethods(); PostAffTracker.track(); } catch (e) {} } } var placeholder = document.getElementById('papPlaceholder'); placeholder.parentNode.insertBefore(script, placeholder); })(document, 'script'); } if ( ! mobile.matches ) { postAffiliate() } if ( mobile.matches && getCookieFrontend( "cookieLaw" ) ) { postAffiliate() } </script>  <script> function grafana(cookie = true) { var _paq = window._paq || []; window._paq = _paq; if (cookie === false) { _paq.push(["disableCookies"]); } // _paq.push(['enableLinkTracking']); _paq.push(['trackPageView']); _paq.push(['enableCrossDomainLinking']); (function() { _paq.push(['setSiteId', 'LA-web']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.type='text/javascript'; g.async=true; g.defer=true; g.src='//analytics.qualityunit.com/i.js'; s.parentNode.insertBefore(g,s); })(); } if ( ! mobile.matches ) { if ( getCookieFrontend( "cookieLaw" ) ) { grafana() } else { grafana(false) } } if ( mobile.matches && getCookieFrontend( "cookieLaw" ) ) { grafana() } </script>  <script> function loadChatBot( { chatbotId, workspaceId, btnTarget } ) { const chatBotButton = document.querySelector( btnTarget ); try { chatBotButton.classList.remove('hidden'); } catch (error) { } (function(d, src, c) { var t=d.scripts[d.scripts.length - 1],s=d.createElement('script');s.async=true;s.src=src;s.onload=s.onreadystatechange=function(){var rs=this.readyState;if(rs&&(rs!='complete')&&(rs!='loaded')){return;}c(this);};t.parentElement.insertBefore(s,t.nextSibling);})(document, 'https://app.flowhunt.io/fh-chat-widget.js?v=1.0.20', function(e){ const chatbotManager = FHChatbot.initChatbot({ showChatButton: false, // important to not show chat button on page load chatbotId: chatbotId, workspaceId: workspaceId, welcomeMessage: 'Hi, I\'m LiveAgent support Bot. How can I help you?', inputPlaceholder: 'Ask me any question...', suggestedUserMessages: [], urlSuffix: '?utm_medium=chatbot&utm_source=flowhunt', maxWindowWidth: '500px', }); chatBotButton.addEventListener('click', () => { chatbotManager.openChat(); }); }); } </script> <button class="ContactUs__chatBotOnly hidden" id="chatBotOnly" rel="nofollow noopener external"> <img class="ContactUs__icon" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="107"> </button> <script type="text/javascript" id="fh-chatbot-script"> const chatBtnOptions = { chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBotOnly' }; acceptButton.addEventListener( "click", () => { loadChatBot(chatBtnOptions); }); if ( getCookieFrontend( "cookieLaw" ) ) { loadChatBot(chatBtnOptions); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>