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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Probeer gratis!"" hreflang="nl-NL" onover-preload="1">Kennisbank<div class="menu-item-description">Zorg voor selfservicie-opties</div></a></li> </ul> </li> <li id="menu-item-165421" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165421"><a href="#" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL">Gebruik voor</a> <ul class="sub-menu"> <li id="menu-item-165404" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-165404"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-business-solutions"></use></svg><a href="https://www.live-agent.nl/ondernemingen/" title='LiveAgent: schaalbare, aanpasbare helpdesksoftware voor elk bedrijf. Verhoog omzet, klanttevredenheid en loyaliteit. Probeer 30 dagen gratis!"' hreflang="nl-NL" onover-preload="1">Bedrijfsoplossingen<div class="menu-item-description">Verschillende bedrijven, verschillende oplossingen</div></a></li> <li id="menu-item-165409" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-165409"><svg class="icon icon-shop"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#shop"></use></svg><a href="https://www.live-agent.nl/sector/" title='LiveAgent: Flexibele helpdesksoftware voor elke sector. Verbeter klantenservice, verlaag ticketvolume en start 30 dagen gratis!"' hreflang="nl-NL" onover-preload="1">Sectoroplossingen<div class="menu-item-description">LiveAgent aanpassen aan uw sector</div></a></li> <li id="menu-item-751083" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751083"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-use-cases"></use></svg><a href="https://www.live-agent.nl/succesverhalen/" title="Ontdek succesverhalen van bedrijven die LiveAgent gebruiken om klanttevredenheid, omzet en loyaliteit te verhogen. Start gratis proef!" hreflang="nl-NL" onover-preload="1">Gebruiksvoorbeelden<div class="menu-item-description">Één product, meerdere use case-scenario’s</div></a></li> </ul> </li> <li id="menu-item-165441" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165441"><a href="#" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL">Integraties</a> <ul class="sub-menu"> <li id="menu-item-952990" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-952990"><a href="https://www.live-agent.nl/integraties/whatsapp/" title="Integreer WhatsApp met LiveAgent voor efficiënte klantenservice. Beheer berichten als tickets, verbeter workflows en klanttevredenheid. Probeer gratis!" hreflang="nl-NL" onover-preload="1">WhatsApp</a></li> <li id="menu-item-165442" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-165442"><a href="https://www.live-agent.nl/integraties/wordpress/" title="Integreer LiveAgent met WordPress en voeg een live chatknop toe aan uw site. Verhoog klanttevredenheid en bied realtime ondersteuning!" hreflang="nl-NL" onover-preload="1">WordPress</a></li> <li id="menu-item-165446" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-165446"><a href="https://www.live-agent.nl/integraties/prestashop/" title="Integreer de gratis Prestashop e-commerce met LiveAgent's live chatwidget. Bied snelle klantenservice en verbeter klanttevredenheid!" hreflang="nl-NL" onover-preload="1">Prestashop</a></li> <li id="menu-item-165448" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-165448"><a href="https://www.live-agent.nl/integraties/magento/" title="Verbeter uw e-commerce-ervaring met de Magento 2-integratie van LiveAgent. Ontvang automatisch klantinformatie en bestellingen direct in uw tickets-interface zonder handmatig bij te houden. Probeer het gratis en stroomlijn uw klantinteractie vandaag nog!" hreflang="nl-NL" onover-preload="1">Magento</a></li> <li id="menu-item-165451" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-165451"><a href="https://www.live-agent.nl/integraties/shopify/" title="Boost klanttevredenheid & conversies met Shopify-integratie in LiveAgent. Voeg live chat toe aan je webshop voor snelle en efficiënte support!" hreflang="nl-NL" onover-preload="1">Shopify</a></li> <li id="menu-item-165452" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-165452"><a href="https://www.live-agent.nl/integraties/mailchimp/" title="Integreer Mailchimp met LiveAgent voor eenvoudig contactbeheer en efficiënte klantenservice. Beheer abonnementen direct vanuit uw ticketsysteem!" hreflang="nl-NL" onover-preload="1">MailChimp</a></li> <li id="menu-item-165453" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-165453"><a href="https://www.live-agent.nl/integraties/pipedrive/" title="Integreer PipeDrive met LiveAgent voor naadloze klantenservice, geautomatiseerde workflows en volledig inzicht in leads en deals. Probeer gratis!" hreflang="nl-NL" onover-preload="1">Pipedrive</a></li> <li id="menu-item-165456" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-165456"><a href="https://www.live-agent.nl/integraties/slack/" title="Integreer Slack met LiveAgent voor realtime meldingen, aangepaste notificaties en verbeterde samenwerking. Beheer tickets direct in Slack!" hreflang="nl-NL" onover-preload="1">Slack</a></li> <li id="menu-item-165457" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-165457"><a href="/integraties/" title="Maximaliseer klantentevredenheid met LiveAgent-integraties! Ontdek plug-ins en apps om uw workflows te verbeteren. Probeer gratis!" hreflang="nl-NL" onover-preload="1">Meer integraties</a></li> </ul> </li> </ul> </li> <li id="menu-item-165458" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165458"><a href="#" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL">Bronnen</a> <ul class="sub-menu"> <li id="menu-item-165459" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165459"><a href="#" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL">Leren</a> <ul class="sub-menu"> <li id="menu-item-165460" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-165460"><svg class="icon icon-graduation"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#graduation"></use></svg><a href="/academie/" title='Ontdek alles over klantenservice in de LiveAgent Academie: tips, theorieën, en strategieën om klanttevredenheid en loyaliteit te verbeteren!"' hreflang="nl-NL" onover-preload="1">Academie<div class="menu-item-description">Word een klantenservice-expert</div></a></li> <li id="menu-item-165463" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-165463"><svg class="icon icon-menu-templates"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-templates"></use></svg><a href="/email-sjablonen/" title="Ontdek gratis en effectieve emailsjablonen bij LiveAgent! Verbeter klantinteracties, bespaar tijd en optimaliseer uw workflow. Probeer nu!" hreflang="nl-NL" onover-preload="1">Sjablonen<div class="menu-item-description">Aanpasbare sjablonen voor elke gelegenheid</div></a></li> <li id="menu-item-751086" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751086"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-checklists"></use></svg><a href="/checklists/" title="Ontdek uitgebreide checklijsten voor elk zakelijk doel! Optimaliseer workflows, verbeter klantenservice en verhoog efficiëntie. Bezoek nu!" hreflang="nl-NL" onover-preload="1">Checklists<div class="menu-item-description">Hoe u met uw proces omgaat</div></a></li> </ul> </li> <li id="menu-item-165464" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165464"><a href="#" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-165465" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-165465"><svg class="icon icon-pencil"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#pencil"></use></svg><a href="/blog/" title="Discover expert tips and tricks for enhancing customer satisfaction and productivity with LiveAgent's blog. Stay updated with the latest in help desk software, live chat solutions, and customer service strategies. Join our community to elevate your support experience." hreflang="nl-NL" onover-preload="1">Blog<div class="menu-item-description">Nieuws over klantenservice & LiveAgent</div></a></li> <li id="menu-item-165466" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-165466"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-glossary"></use></svg><a href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1">Woordenlijst<div class="menu-item-description">Leer de terminologie van de klantenservice</div></a></li> <li id="menu-item-751087" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751087"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Ondersteuningsportal<div class="menu-item-description">Instructieartikelen en handleidingen</div></a></li> </ul> </li> <li id="menu-item-165469" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165469"><a href="#" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-165394" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-165394"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-typing-test"></use></svg><a href="https://www.live-agent.nl/typetest/" title="Verbeter je typesnelheid met LiveAgent's typetest! Perfect voor snelle klantenservice en hogere klanttevredenheid. Probeer gratis!" hreflang="nl-NL" onover-preload="1">Typetest<div class="menu-item-description">Verbeter uw typsnelheid</div></a></li> <li id="menu-item-952996" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-952996"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-reviews"></use></svg><a href="https://www.live-agent.nl/reviews/" title="Lees uitgebreide reviews van klantenservice-, CRM-, live chat- en andere software. Vergelijk functies, prijzen en prestaties om de beste keuze te maken!" hreflang="nl-NL" onover-preload="1">Recensies<div class="menu-item-description">Bekijk de recensies van softwarefuncties</div></a></li> </ul> </li> <li id="menu-item-165470" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165470"><a href="#" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL">Bedrijf</a> <ul class="sub-menu"> <li id="menu-item-339741" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339741"><svg class="icon icon-heart"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#heart"></use></svg><a href="https://www.live-agent.nl/over-ons/over-liveagent/" title="Ontdek hoe LiveAgent sinds 2004 bedrijven wereldwijd helpt met innovatieve helpdesksoftware voor uitstekende klantenservice!" hreflang="nl-NL" onover-preload="1">Over ons<div class="menu-item-description">Ontdek het team achter het product</div></a></li> <li id="menu-item-165405" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-165405"><svg class="icon icon-trophy"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#trophy"></use></svg><a href="https://www.live-agent.nl/onderscheidingen/" title="Ontdek de onderscheidingen en certificaten van LiveAgent! Erkend als leider in helpdesksoftware met topbeoordelingen. Start gratis proef!" hreflang="nl-NL" onover-preload="1">Onderscheidingen<div class="menu-item-description">Onze prijzen en prestaties</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-165475" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165475"><a href="/functies/" title="Ontdek alle krachtige functies van LiveAgent helpdesksoftware: ticketsysteem, live chat, automatisering en meer. Verbeter uw klantenservice!" hreflang="nl-NL" onover-preload="1">Functies</a></li> <li id="menu-item-803034" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803034"><a href="/prijzen/" title='Ontdek betaalbare LiveAgent-abonnementen vanaf €15/maand. Perfect voor teams van elke grootte. Probeer gratis en verbeter uw klantenservice!"' hreflang="nl-NL" onover-preload="1">Prijzen</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/proef/" class="Button Button--outline" title="Meld je aan voor een 14-daagse gratis proef bij LiveAgent en ontdek de ultieme klantenservice software. Geen creditcard nodig!" hreflang="nl-NL" onover-preload="1"> <span>Gratis proefperiode</span> </a> <a href="/login/" class="Button Button--login" title="Log in op uw LiveAgent account en profiteer van krachtige klantenservice tools die communicatie verbeteren en verkoop verhogen. Heeft u nog geen account? Start een gratis proefperiode zonder verplichtingen! Bezoek onze site voor meer informatie over onze alles-in-één oplossingen en reviews." hreflang="nl-NL" onover-preload="1"> <span>Inloggen</span> <span class="tooltip">Inloggen</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Plan een demo en ontdek hoe LiveAgent uw klanttevredenheid verhoogt en omzet stimuleert. Ervaar de software in een persoonlijke rondleiding!" hreflang="nl-NL" onover-preload="1"> <span>Demo</span> </a> <a href="/proef/" class="Button Button--outline" title="Meld je aan voor een 14-daagse gratis proef bij LiveAgent en ontdek de ultieme klantenservice software. Geen creditcard nodig!" hreflang="nl-NL" onover-preload="1"> <span>Gratis proefperiode</span> </a> <a href="/login/" class="Button Button--login" title="Log in op uw LiveAgent account en profiteer van krachtige klantenservice tools die communicatie verbeteren en verkoop verhogen. Heeft u nog geen account? Start een gratis proefperiode zonder verplichtingen! Bezoek onze site voor meer informatie over onze alles-in-één oplossingen en reviews." hreflang="nl-NL" onover-preload="1"> <span>Inloggen</span> <span class="tooltip">Inloggen</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-nl" lang="nl"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azië</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Midden-Oosten</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/gdpr/" title="LiveAgent е напълно съвместим с ОРЗД, осигурявайки поверителност, сигурност и прозрачност на данните. Научете как LiveAgent помага на клиентите си да спазват европейските изисквания за защита на данните и разгледайте нашите мерки за сигурност, като двуфакторна автентикация и HTTPS криптиране. Посетете страницата, за да откриете всички отговори на често задавани въпроси относно съответствието с ОРЗД." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/gdpr/" title="Zjistěte, jak LiveAgent zajišťuje plný soulad s GDPR, chrání osobní údaje a nabízí nástroje pro jejich správu a bezpečnost. S našimi evropskými datovými centry a dvoufázovým ověřováním máte jistotu, že vaše data jsou v bezpečí a přístupná pouze na základě vašeho souhlasu. Navštivte naši stránku pro více informací o ochraně osobních údajů a bezpečnostních postupech LiveAgent." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/gdpr/" title="LiveAgent sikrer fuld GDPR-overholdelse ved at beskytte persondata med avancerede sikkerhedsforanstaltninger som totrinsbekræftelse og HTTPS-kryptering. Læs mere om, hvordan vi hjælper dig med at opfylde EU's databeskyttelseskrav og håndterer sletning af brugerdata effektivt. Få indsigt i vores databeskyttelsesprocedurer og sikre din virksomheds overholdelse i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/dsgvo-konformitaet-von-liveagent/" title='Erfahren Sie alles über die DSGVO-Konformität von LiveAgent: Datenschutz, Sicherheit & Compliance seit Mai 2018. Besuchen Sie uns für Details!"' hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/gdpr-et/" title="LiveAgent tagab täieliku GDPR-i vastavuse, pakkudes turvalisi andmekaitsemeetmeid ja läbipaistvat kliendiandmete haldust." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/cumplimiento-de-rgpd-de-liveagent/" title="Cumple con el RGPD con LiveAgent: privacidad, seguridad, eliminación de datos y herramientas avanzadas para proteger tu información. ¡Descubre más!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/respect-du-rgpd-par-liveagent/" title="Découvrez comment LiveAgent garantit la conformité au RGPD, assurant la protection, la sécurité et la transparence de vos données. Apprenez-en plus sur nos mesures de sécurité, le stockage des données, et la gestion des demandes de suppression de données. Explorez notre engagement à respecter les normes européennes de protection des données." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/gdpr/" title="Μάθετε πώς το LiveAgent συμμορφώνεται πλήρως με το GDPR, διασφαλίζοντας προστασία, ασφάλεια και διαφάνεια για τα δεδομένα σας." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/gdpr/" title="Saznajte sve o LiveAgent-ovoj GDPR sukladnosti, sigurnosti podataka i transparentnim praksama. Posjetite nas i osigurajte zaštitu podataka!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/gdpr/" title="LiveAgent garantisce conformità completa al GDPR con sicurezza avanzata, trasparenza e supporto clienti dedicato. Scopri di più!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/gdpr/" title='Uzziniet, kā LiveAgent atbilst GDPR prasībām, nodrošinot datu drošību, privātumu un caurspīdīgumu. Pilnīga atbilstība kopš 2018!"' hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/bdar/" title="„LiveAgent“ užtikrina pilną BDAR atitiktį, duomenų saugumą ir privatumą. Sužinokite, kaip apsaugoti savo duomenis ir laikytis ES reikalavimų!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/gdpr/" title='Ismerje meg, hogyan teljesíti a LiveAgent a GDPR követelményeit biztonságos adatkezeléssel, átláthatósággal és ügyfélbarát megoldásokkal!"' hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </span> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/gdpr/" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/" title='Wypróbuj LiveAgent – kompleksowe oprogramowanie do obsługi klienta! 30 dni za darmo, bez karty kredytowej, wsparcie 24/7. Sprawdź teraz!"' hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/gdpr/" title="LiveAgent respectă pe deplin GDPR, oferind securitate, transparență și control asupra datelor. Află mai multe despre conformitate!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/sootvetstviye-gdpr/" title="LiveAgent полностью соответствует GDPR, обеспечивая безопасность, конфиденциальность и прозрачность данных. Узнайте больше на нашем сайте!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/gdpr/" title="LiveAgent zaisťuje úplný súlad s GDPR, chráni súkromie a bezpečnosť údajov zákazníkov. Zistite, ako podporujeme dodržiavanie nariadení EÚ, a objavte naše bezpečnostné opatrenia vrátane dvojfaktorového overenia a HTTPS šifrovania. Navštívte našu stránku a dozviete sa viac o ochrane vašich údajov." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/gdpr/" title="Spoznajte skladnost LiveAgent z GDPR! Zagotavljamo varnost, zasebnost in podporo pri izpolnjevanju zahtev EU o varstvu podatkov." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azië</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/gdpr/" title="LiveAgent 完全符合 GDPR 要求，提供数据隐私、安全保障及合规功能。了解更多关于数据保护的详情！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/gdpr/" title='Alamin kung paano sumusunod ang LiveAgent sa GDPR! Tuklasin ang aming mga hakbang sa seguridad at suporta para sa proteksyon ng data ng EU."' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/gdpr/" title="LiveAgent tuân thủ GDPR, bảo mật dữ liệu, minh bạch và hỗ trợ khách hàng đáp ứng chuẩn bảo vệ dữ liệu EU. Tìm hiểu ngay!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Midden-Oosten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/elnezam-eleuropy-lehmaiet-elbaianat/" title="LiveAgent يلتزم تمامًا بالامتثال للنظام الأوروبي العام لحماية البيانات (GDPR)، حيث يقدم حماية وشفافية في إدارة البيانات الشخصية لعملائه. تعرف على كيفية تخزين البيانات، والضمانات الأمنية، وإدارة طلبات مسح البيانات، بالإضافة إلى قائمة المعالجين الفرعيين. زر موقعنا لمزيد من التفاصيل حول حماية خصوصيتك وأمان بياناتك." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/gdpr/" title="Learn about LiveAgent's GDPR compliance. Fully compliant since 2018 with robust data security, privacy, and transparency measures."" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/compliance-rgpd-do-liveagent/" title="LiveAgent garante conformidade total com RGPD, priorizando privacidade, segurança, exclusão de dados e medidas avançadas de proteção." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Gekopieerd!"> <div class="Page"> <div class="wrapper"> <div class="Page__header"> <h1 id="h-naleving-van-avg-door-liveagent">Naleving van AVG door LiveAgent</h1> </div> <div class="Page__content Content"> <p><em>Alles wat je moet weten over de naleving van de AVG van LiveAgent</em></p> <p>LiveAgent is toegewijd aan privacy, veiligheid, naleving en transparantie. Deze aanpak omvat het ondersteunen van de naleving door onze klanten van de EU-vereisten inzake gegevensbescherming, inclusief deze uiteengezet in de Algemene Verordening voor Gegevensbescherming (AVG), die op 25 mei 2018 afdwingbaar werd.</p> <h3 class="wp-block-heading" id="h-what-is-gdpr">Wat is AVG?</h3> <p>De Algemene Verordening voor Gegevensbescherming (AVG) (Regulation (EU) 2016/679) is een verordening waarmee het Europees Parlement, de Raad van de Europese Unie en de Europese Commissie de gegevensbescherming voor alle personen willen versterken en verenigen voor alle individuen in de Europese Unie (EU).</p> <h3 class="wp-block-heading" id="h-to-whom-does-the-gdpr-apply">Op wie is de AVG van toepassing?</h3> <p>Één manier waarop de persoonlijke gegevens van een EU-burger kunnen worden verzameld bij het gebruik van LiveAgent, is door een database met contacten, hun informatie en zakelijke contacten met hen op te bouwen (d.w.z. een CRM-systeem). Niet alle klanten zullen “gegevensonderwerpen” zijn, aangezien gegevensonderwerpen alleen individuen zijn. Sommige van uw klanten kunnen bedrijven of overheidsorganisaties zijn, waarop de AVG niet van toepassing is.</p> <h3 class="wp-block-heading" id="h-is-liveagent-gdpr-compliant">Leeft LiveAgent de AVG na?</h3> <p>Ja, LiveAgent is vanaf mei 2018 volledig GDPR-compatibel.</p> <h3 class="wp-block-heading" id="h-more-gdpr-faqs">Meer AVG FAQ’s</h3> <ul class="wp-block-list"> <li><strong>Heeft u een speciale functionaris voor gegevensbescherming (DPO) of een nalevings-/beveiligingsteam?</strong><br>Ja, we hebben zowel een intern team als een speciale functionaris voor gegevensbescherming. Stuur al uw vragen met betrekking tot de naleving van de AVG naar info@liveagent.com</li> <li><strong>Hoe gaat u aan klanten verifiëren dat u voldoet aan de nieuwe regelgeving?</strong><br>Als u een formele verificatie wenst, kunt u ons uw model voor de gegevensverwerkingsovereenkomst verstrekken, die we ingevuld kunnen terugsturen en getekend.</li> <li><strong>Hoe wordt gevoelige informatie opgeslagen en beschikt u over processen in het geval van een datalek?</strong><br>Gevoelige informatie wordt veilig opgeslagen, met beperkte toegang. We reageren onmiddellijk op datalekken door getroffen partijen, DPO’s en lokale instellingen op de hoogte te stellen, volgens onze <a href="https://www.live-agent.nl/functies/interne-kennisbank/" title="Ontdek hoe een interne kennisbank van LiveAgent de efficiëntie en prestaties van uw medewerkers kan verbeteren. Profiteer van onze betrouwbare kennisbanksoftware met een gratis 14-daagse proefperiode. Creëer eenvoudig categorieën voor onboarding, bedrijfsnieuws en meer, en deel belangrijke bedrijfsinformatie intern. Start vandaag nog met LiveAgent en ervaar de voordelen van een gestructureerde selfservice-tool voor uw team." hreflang="nl-NL" onover-preload="1">interne</a> AVG-richtlijnen.</li> <li><strong>Hoe lang bewaart u klantengegevens?</strong><br>We slaan de gegevens van klanten alleen op voor de tijd dat ze onze services gebruiken of totdat ze verzoeken om hun gegevens te verwijderen.</li> <li><strong>Waar worden uw klantengegevens fysiek opgeslagen?</strong><br>Gegevens van onze EU-klanten worden opgeslagen in onze Europese datacentra in Duitsland, het VK en Slowakije en worden gehost door Linode, Inc.</li> <li><strong>Welke van uw teams heeft toegang tot de persoonlijke informatie van de klant?</strong><br>We hebben alleen toegang tot de persoonlijke informatie van de klant op basis van een voorafgaand verzoek van de klant of met toestemming van de klant. In de meeste gevallen is dit het klantenserviceteam, het ontwikkelingsteam of het marketingteam.</li> <li><strong>Hoe gaat uw organisatie om met gevallen waarin klanten verzoeken hun gegevens van uw systeem(en) te verwijderen?</strong><br>Wanneer een klant verzoekt om verwijdering van hun gegevens, gaan we onmiddellijk over tot verwijdering, zonder verdere vertraging.</li> <li><strong>Hoe gaat u om met gegevensbeschermingsvereisten met een van uw subverwerkers?</strong><br>We ondertekenen gegevensverwerkingsovereenkomsten met elk van onze subverwerkers of onderaannemers.</li> <li><strong>Met welke externe organisaties (subverwerkers) werkt u samen die mogelijk ook toegang hebben tot de gegevens die we met u delen?</strong><br>Zie de lijst met <a href="https://www.live-agent.nl/avg/onderverwerkers/" title="Ontdek hoe LiveAgent onderverwerkers gebruikt om veilige en betrouwbare services te bieden, in overeenstemming met AVG-richtlijnen." hreflang="nl-NL" onover-preload="1">subverwerkers en onderaannemers</a>.</li> <li><strong>Welke nieuwe veiligheidsmaatregelen of processen heeft u geïmplementeerd om de deadline van 25 mei te halen?</strong><br>De meeste veiligheidsmaatregelen en processen zijn al vóór de deadline ingevoerd omdat we de privacy van onze klanten gegevens licht. We implementeerden meer richtlijnen over hoe om te gaan met gevoelige gegevens, hoe te reageren op incidenten en datalekken en meer.</li> <li><strong>Welke verwerkingen worden uitgevoerd door de gegevensverwerker (LiveAgent)?</strong><br>Alle acties die nodig zijn om adequate klantenondersteuning en betrouwbare service te bieden.</li> <li><strong>Wie zijn de betrokkenen?</strong><br>Personen wiens gegevens zijn gedeeld met de klant of met LiveAgent.</li> <li><strong>Wat zijn de gegevenscategorieën?</strong><br>Naam, email, telefoonnummer, adres, IP-adres, tijdstempels van acties, browsercookies, aanvullende gegevens verzameld door klanten.</li> <li><strong>Zijn er speciale gegevenscategorieën?</strong><br>Nee, er zijn geen speciale gegevenscategorieën.</li> <li><strong>Hoe worden grensoverschrijdende overdrachten afgehandeld, wie is de gegevensexporteur en wie is de gegevensimporteur?</strong><br>Grensoverschrijdende overdrachten vinden plaats binnen EU- of VS-gronden.</li> </ul> <h3 class="wp-block-heading" id="h-additional-security-measures">Bijkomende veiligheidsmaatregelen</h3> <p></p><p><strong>Tweestaps authenticatie</strong></p> <p>2-staps verificatie voegt meer beveiliging toe aan uw LiveAgent account. Wanneer 2-factor authenticatie is ingeschakeld, moet elke poging tot aanmelden voor uw account vergezeld worden van de code die u in de Google Authenticator app heeft gegenereerd. Verificatie kan helpen om onbekenden eruit te houden, zelfs als beschikken ze over uw wachtwoord.</p> <p><strong>HTTPS-versleuteling</strong></p> <p>Alle door LiveAgent gehoste accounts lopen via een beveiligde verbinding via het HTTPS protocol. Hyper Text Transfer Protocol Secure (HTTPS) is de veilige versie van HTTP, het protocol waarover gegevens verzonden worden tussen uw browser en de website waarmee u bent verbonden. Het betekent dat alle communicatie tussen uw browser en LiveAgent versleuteld is, inclusief uw <a href="https://www.live-agent.nl/functies/live-chat-functies/" title="Ontdek meer dan 15 geavanceerde live chatfuncties met LiveAgent. Verhoog klanttevredenheid, verminder tickets en boost verkoop. Probeer gratis!" hreflang="nl-NL" onover-preload="1">chat</a> en emailcommunicatie.</p> <p></p><p><strong>Veilige opslag van inloggegevens</strong></p> <p>We volgen de nieuwste en beste praktijken voor het opslaan en beschermen van inloggegevens en wachtwoorden in de cloud.</p> <p></p><p><strong>IP & netwerkrestricties</strong></p> <p>Uw LiveAgent vertegenwoordigersdashboard kan ingesteld worden om enkel toegang toe te staan vanaf specifieke IP-adresbereiken.</p> <p></p><p><strong>API Beveiliging</strong></p> <p>LiveAgent REST API is beperkt tot geaccrediteerde gebruikers op basis van gebruikersnaam en wachtwoord of gebruikersnaam en API-tokens.</p> <p></p><p><strong>SPAM-filtering</strong></p> <p>LiveAgent beschikt over een intelligente ingebouwde SPAM-filter die bijleert en z’n filtercapaciteiten voortdurend verbetert.</p> <h3 class="wp-block-heading" id="h-features-functionality-to-assist-you-with-gdpr-compliance-program">Functies/functionaliteit om u te helpen met het GDPR-nalevingsprogramma</h3> <p>LiveAgent biedt klanten de mogelijkheid om servicegegevens te verwijderen die persoonlijke gegevens kunnen bevatten, zoals profielen, tickets, afbeeldingen en <a href="https://www.live-agent.nl/functies/bijlagen/" title="Ontdek alles over het gebruik van bijlagen in LiveAgent. Leer hoe je eenvoudig bestanden toevoegt aan tickets, live chats en contactformulieren, en beperk bestandstypen naar wens. Verbeter je communicatie en workflow met onze gebruiksvriendelijke functies. Probeer LiveAgent nu gratis!" hreflang="nl-NL" onover-preload="1">bijlagen</a>, in actieve LiveAgent-accounts. Binnen de LiveAgent hebben beheerders en agenten (gezamenlijk omschreven als “Gebruikers”) profielen met hiërarchische privileges, zoals hier beschreven.</p> <p><strong>Verwijderen van vertegenwoordigersprofiel</strong><br>LiveAgent ondersteunt momenteel het verwijderen van vertegenwoordigersprofielgegevens zoals hier beschreven. Beheerders en Eigenaars kunnen profielen van alle gebruikers verwijderen, inclusief <a href="https://www.live-agent.nl/functies/vertegenwoordigers/" title="Ontdek hoe helpdeskmedewerkers essentieel zijn voor klantenondersteuning bij LiveAgent. Leer wat hun rol inhoudt, welke vaardigheden nodig zijn en hoe je ze aan je helpdesk kunt toevoegen om de workflow te verbeteren. Probeer onze gratis proefversie en verhoog je productiviteit met meer vertegenwoordigers." hreflang="nl-NL" onover-preload="1">vertegenwoordigers</a>. Ze kunnen vertegenwoordigers verwijderen in Configuration>Vertegenwoordiger>Vertegenwoordiger verwijderen. LiveAgent bewaart de gegevens van de accounteigenaar om zijn service te kunnen blijven verlenen. Wanneer een account wordt beëindigd, volgt LiveAgent zijn beleid voor gegevensverwijdering voor de resterende profielinformatie.</p> <p></p><p><strong>Verwijderen van het profiel van een Eindgebruiker</strong><br>LiveAgent ondersteunt momenteel het verwijderen van profielen van Eindgebruikers <a href="https://support.ladesk.com/781304-Delete-Customer-in-LiveAgent" target="_blank" rel="noreferrer noopener">zoals hier beschreven</a>. De Eigenaar, Admins en Vertegenwoordigers kunnen profielen van Eindgebruikers verwijderen. Na deze verwijderingsactie wordt het profiel van de Eindgebruiker verwijderd uit de gebruikersinterface en wordt de identiteit van de Eindgebruiker verwijderd van het systeem, samen met de OAuth-tokens, Sessies en Opgeslagen Zoekopdrachten.</p> <p><strong>Verwijderen van tickets</strong><br> Tickets kunnen verwijderd worden door het volgen van de stappen die <a href="https://support.ladesk.com/072752-Delete-all-tickets-from-a-specific-customer">hier</a> beschreven worden. Dit artikel geeft ook aan hoe u permanent tickets kunt verwijderen.</p> <p></p><p><strong>Verwijderen van klantenportaalprofiel</strong><br>Klanten kunnen hun profiel van een klantenportaal verwijderen door de stappen zoals <a href="https://support.ladesk.com/781304-Delete-Customer-in-LiveAgent">hier</a> beschreven te volgen (het verwijderen van een klantenportaalprofiel gebeurt volgens hetzelfde proces als het verwijderen van een eindgebruikersprofiel).</p> <p><strong>Acceptatie van toestemming voor het bieden van rechtstreekse ondersteuning via live-chat</strong><br> Één van de vereisten van de AVG is de verplichting om uw klanten te informeren dat u en/of een 3rd party verwerker hun gegevens zal verzamelen. Bij het bieden van klantenservice via live-chat, stellen we voor om een <a href="https://support.liveagent.com/572879-GDPR-Placing-Consent-Acceptance-in-Chat?r=1" urlslab_href_old="https://support.ladesk.com/572879-GDPR-Placing-Consent-Acceptance-in-Chat" title="Ensure GDPR compliance by adding consent acceptance to your LiveAgent pre-chat form. Protect privacy and meet EU data regulations easily!" hreflang="en-US">acceptatie van toestemming in uw pre-chatformulier</a> te plaatsen.</p> <h3 class="wp-block-heading" id="h-right-to-erasure-right-to-be-forgotten">Recht op verwijdering (“Het recht om vergeten te worden”)</h3> <p>De LiveAgent applicatie staat toe dat u alle gevoelige gegevens over uw klanten op hun verzoek rechtstreeks in de LiveAgent applicatie verwijderen door alle tickets en contactgegevens met betrekking tot uw klant te verwijderen.</p> <p>Bovendien heeft elke eigenaar van een LiveAgent-account de volledige controle over zijn account en kan hij op elk moment een verzoek indienen om te worden verwijderd door een e-mail te sturen naar onze <a href="mailto:support@liveagent.com">support@liveagent.com</a>. Liveagent cloud heeft ook automatische procedures voor het verwijderen van opgeschorte accounts om ervoor te zorgen dat we uw gegevens niet permanent opslaan nadat u besluit te stoppen met het gebruik van onze services.</p> <h4 class="wp-block-heading" id="h-automatic-procedures">Automatische procedures</h4> <p>In het geval dat een proefaccount niet binnen de 14 dagen geüpgraded wordt naar een betaald abonnement of de facturering van een reeds geüpgraded account meer dan 7 dagen mislukt, wordt de account geschorst. Een geschorste account staat geen gebruikersaanmelding of gegevenstoegang toe door de accounteigenaar of zijn klanten.</p> <p>Als een accounteigenaar niet vraagt om de schorsing van zijn account op te schorten via email of chat, wordt binnen de 60 dagen de account stopgezet (het domein is niet langer actief, we verwijderen de accountconfiguratie van de cloud, maar we bewaren de gegevens in de opslag).</p> <p>Stopgezette accounts worden <a href="https://www.live-agent.nl/functies/automatisch-terugbellen/" title="Automatische terugbelfunctie van LiveAgent verlaagt wachttijden, verhoogt klanttevredenheid en verbetert werkstroom. Ontdek nu meer!" hreflang="nl-NL" onover-preload="1">automatisch</a> binnen de volgende 30 dagen van onze cloud verwijderd. Vanaf dit punt hebben we geen actieve gegevens meer in de LiveAgent-cloud, we bewaren nog 30 dagen alleen een koude back-up van de database. Wanneer deze back-up vervalt, bewaren we geen gegevens van uw account meer.</p> <h3 class="wp-block-heading" id="h-additional-resources">Bijkomende hulpmiddelen</h3> <ul class="wp-block-list"> <li><a href="https://www.live-agent.nl/veiligheid-privacy-beleid/" title='Vertrouw op LiveAgent voor ultieme veiligheid en privacy. Bescherm uw gegevens met tweestapsverificatie, encryptie en GDPR-naleving!"' hreflang="nl-NL" onover-preload="1">LiveAgent-beveiligingsbeleid</a></li> <li><a href="https://www.liveagent.com/terms-and-conditions/" title="Discover LiveAgent's Terms & Conditions, covering service use, account policies, fair use, and AppSumo deals. Stay informed and compliant!" hreflang="en-US" onover-preload="1">LiveAgent-voorwaarden & Voorwaarden</a></li> <li><a href="https://www.live-agent.nl/avg/onderverwerkers/" title="Ontdek hoe LiveAgent onderverwerkers gebruikt om veilige en betrouwbare services te bieden, in overeenstemming met AVG-richtlijnen." hreflang="nl-NL" onover-preload="1">Lijst van subverwerkers & Onderaannemers</a></li> <li><a href="https://www.liveagent.com/app/uploads/2023/03/Data_Processing_Addendum_LiveAgent.docx" title="App - Uploads - 2023 - 03 - Data Processing Addendum LiveAgent.docx" onover-preload="1">Download de Addendumsjabloon voor gegevensverwerking van LiveAgent</a></li> </ul> <h3 class="wp-block-heading" id="h-do-you-have-questions">Heeft u vragen?</h3> <p>Contact us at <a href="mailto:info@liveagent.com">info@liveagent.com</a>.</p> <div class="SimilarSources SimilarSources--blog"> <div class="wrapper"> <div class="SimilarSources__title h4">Gerelateerde artikels</div> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.live-agent.nl/login/" title="Log op deze pagina in op uw LiveAgent-account. 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Verbeter uw klantenservice vandaag nog!</p><a href="https://www.live-agent.nl/gratis-account/" title="Wilt u graag een gratis LiveAgent account? Ga uw gang en meld u aan, het is heel gemakkelijk en het instellen neemt slechts enkele minuten in beslag." class="urlslab-rel-res-item-arrow" hreflang="nl-NL" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.live-agent.nl/kosten-calculator/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1"><img alt="LiveAgent is a help desk solution that connects multiple channels in one interface. 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Start je gratis proefperiode van 30 dagen en verbeter je klantenondersteuning moeiteloos.</p><a href="https://www.live-agent.nl/kosten-calculator/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." class="urlslab-rel-res-item-arrow" hreflang="nl-NL" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Plan een demo en ontdek hoe LiveAgent uw klanttevredenheid verhoogt en omzet stimuleert. 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