Kayako Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Kayako Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2014/11/kayako-logo.png" class="attachment- size-" alt="Kayako" srcset="https://s.financesonline.com/uploads/2014/11/kayako-logo.png 440w, https://s.financesonline.com/uploads/2014/11/kayako-logo-300x123.png 300w, https://s.financesonline.com/uploads/2014/11/kayako-logo-220x90.png 220w, https://s.financesonline.com/uploads/2014/11/kayako-logo-93x38.png 93w, https://s.financesonline.com/uploads/2014/11/kayako-logo-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">95%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:98.4376%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.9/5 <a id="enable-user-review-tab" href="#user-review">(16 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:98.4376%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.9/5 <a id="enable-user-review-tab" href="#user-review">(16 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="513" data-main-term="103" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = product_buttons_el.getAttribute('data-product'), main_term = product_buttons_el.getAttribute('data-main-term'), url_hash = window.location.hash.split('='), ajax_url = document.body.getAttribute('data-ajax'), request_buttons = new XMLHttpRequest(); let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined ? true : false, selected_term = is_selected_term ? url_hash[url_hash_index] : ''; request_buttons.open('GET', ajax_url + '?action=get_scroll_buttons&product=' + encodeURIComponent(product_id) + '&main_term=' + encodeURIComponent(main_term) + '&selected_term=' + encodeURIComponent(selected_term)); request_buttons.onload = function () { if (request_buttons.status >= 200 && request_buttons.status < 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/kayako/">KAYAKO ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Kayako?</a></li> <li><a href="#benefits">Kayako benefits</a></li> <li><a href="#features">Overview of Kayako features</a></li> <li><a href="#problems">What Problems Will Kayako Solve?</a></li> <li><a href="#pricing">Kayako pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Kayako" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2014/11/kayako-300x155.jpg 300w, https://s.financesonline.com/uploads/2014/11/kayako-232x120.jpg 232w, https://s.financesonline.com/uploads/2014/11/kayako-93x48.jpg 93w, https://s.financesonline.com/uploads/2014/11/kayako-281x145.jpg 281w, https://s.financesonline.com/uploads/2014/11/kayako.jpg 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="513"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Kayako?</h3> </div> <p>The new Kayako is cloud-hosted help desk software that puts all your customer service channels in one place the better and more efficient way to address customer concerns (the classic on-premise Kayako is still supported). Trusted by over 50,000 organizations worldwide, used by 131,000 support pros serving 100 million customers, the software can serve a wide range of customer service needs, from small businesses to the largest companies. Among those customers trusting Kayako to provide their help desk services include NASA, De Beers, Peugeut and the American Motorcyclist Association.</p> <p>Among others, it supports live chat, tickets, web, email, calls or self-service support to help businesses further extend their help to their customers. Moreover, Kayako helps you look for insights based on customer queries, such as sales trends and opportunities, performance metrics, and support bottlenecks. You can also put your support in autopilot to fast track replies to standard queries or repetitive tasks so your agents can focus on addressing more pressing issues, or organize and route emails for easy sorting.</p> <p><span style="font-weight: 400;">Through help desk and live chat solutions, Kayako helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow.</span></p> <p>Through robust API or ecommerce platform integration, Kayako provides strong support to ecommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.</p> <p>Kayako features a mobile app for iOS, Android, Windows Phone, and Blackberry so you can provide customer service on the go. It’s also scalable that can match the pace of any growing business.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Kayako Benefits</h3> </div> <p><strong>Self-service</strong></p> <p>Customers will search for answers on their own if you provide them the means. Kayako offers a 24/7 customer service via a brandable support portal, knowledge base, or intuitive answers as customers type in their question.</p> <p><strong>Customization: Custom Fields</strong></p> <p>Kayako takes on customization as never before: it allows support teams to customize ticket and live chat forms so these can be tailored to their specific workflow.</p> <p>Customer profiles can also be updated with custom fields, allowing for entry of additional information the moment a support request is made.</p> <p><strong>Streamline</strong></p> <p>Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications, and easy sorting so your agents can focus on delivering personalized support to high-level and more urgent concerns. Quickly check high-level issues or get all critical and relevant information so your agent can provide a more accurate feedback.</p> <p><strong>Engage customers</strong></p> <p>Launch live chat across your website and address customer concerns fast or turn them into opportunities. The live chat gives you a real-time, proactive support to possible prospects.</p> <p><strong>Scalable</strong></p> <p>While automating frees up your agents from repetitive tasks, it also helps them to keep a high-level customer service standard by focusing on issues and concerns that need more attention. Even if the number of repetitive tasks increases a hundredfold, Kayako’s automation can handle them, so you can focus on reinforcing support for high-level customer calls. Furthermore, automate ticket routing ensures your customers are connected to the right agents fast to address issues quickly before they escalate.</p> <p><strong>Insights</strong></p> <p>Kayako helps you check for trends and bottlenecks with its 100 out-of-the-box reports. You can also track performance and use the Kayako Query Language to create custom fields that measure your relevant metrics.</p> <p><strong>Branding</strong></p> <p>Customize Kayako based on your corporate logo and colors. Also allows multi-brand support for large companies.</p> <p><strong>Mobile</strong></p> <p>Take your customer service on the go. Kayako is accessible via its mobile apps for iOS, Android, Windows, and Blackberry phones and tablets.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Kayako Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Support ticketing with email integration</li> <li>Fully featured live chat for your customer service portal and website</li> <li>Real-time visitor tracking</li> <li>Real-time messaging for help center and website</li> <li>Set SLAs to keep on top of customer conversations</li> <li>Phone call tracking and recording</li> <li>Enhanced self-service portal</li> <li>Advanced ticket workflows, rules and automations</li> <li>Customizable tickets, chats and customers</li> <li>Custom fields to collect all information needed</li> <li>Enhanced customer and organization profiles for CRM</li> <li>Multiple-plan support</li> <li>Ticket reply and resolution deadline management</li> <li>Set business hours for accurate performance tracking</li> <li>Slack integration</li> <li>Automatic escalation rules to prevent unaddressed customer queries</li> <li>Mobile apps for iOS, Android, Windows and Blackberry</li> <li>Mobile live chat with the Jabber gateway</li> <li>100+ out-of-the-box help desk reports</li> <li>Custom reports via Kayako Query Language</li> <li>Schedule reports are automatically sent to your inbox</li> <li>Multi-lingual customer support and localizations</li> <li>Customizable look and feel of the help desk</li> <li>Strong support for ecommerce to increase sales and improve loyalty</li> <li>Intuitively designed Help Center enable customers to help themselves</li> <li>Rich customer and organization profiles</li> <li>Simple webhook integration to push customer data into Kayako</li> <li>Shared inbox enhances collaboration</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will Kayako Solve?</h3> </div> <p><span style="font-weight: 400;">1) <strong>Slow customer connects response time.</strong> </span></p> <p><span style="font-weight: 400;">Kayako’s solutions instantly connect with customers, with a human touch.</span></p> <p><span style="font-weight: 400;">2) <strong>Costly licenses for your business needs grow</strong>. </span></p> <p><span style="font-weight: 400;">Kayako offers payment solutions and support levels to scale with your growing business.</span></p> <p><span style="font-weight: 400;">3) <strong>Losing track of the conversation.</strong> </span></p> <p><span style="font-weight: 400;">Kayako connects to multiple platforms, and devices, so your conversation can pick up across your customer’s media usage.</span></p> </div> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Kayako Position In Our Categories</h3> </div> <p> Bearing in mind companies have unique business-related requirements, it is only sensible that they steer clear of getting a one-size-fits-all, ”best” system. Having said that, it would be difficult to pinpoint such application even among widely used software products. The practicable step to undertake is to list the different critical factors which necessitate inspection like major features, budget, skill competence of the users, organizational size, etc. The second step is, you should conduct your research fully. Read some Kayako review articles and explore the other software systems in your list in detail. Such all-encompassing research guarantee you weed out unsuitable applications and choose the system that provides all the function your company requires. </p> <p><strong>Position of Kayako in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Kayako is one of the <strong>top 20</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>20</span> </div> <p>Kayako is one of the <strong>20</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>Every enterprise has its own characteristics, and might call for a special Help Desk Software solution that will be fit for their company size, type of clients and staff and even individual niche they cater to. It's not wise to count on getting a perfect services that will be suitable for every business no matter what their history is. It may be a good idea to read a few Kayako Help Desk Software reviews first and even then you should keep in mind what the service is supposed to do for your business and your employees. Do you require an easy and straightforward service with just basic functions? Will you actually use the advanced functionalities needed by pros and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid solution that will match your budget.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Kayako Cost?</h3> </div> <p><strong>Kayako Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span> Free</span> <p> Free</p> </div> <div class="review-page__table__row"> <span>Inbox</span> <p>$9/agent per month</p> </div> <div class="review-page__table__row"> <span>Team</span> <p>$15/agent per month</p> </div> <div class="review-page__table__row"> <span>Growth</span> <p>$29/agent per month</p> </div> <div class="review-page__table__row"> <span>Scale</span> <p>$59/agent per month</p> </div> <div class="review-page__table__row"> <span>Enterprise</span> <p>$90/agent</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Kayako pricing details?</h3> </div> <p><strong>Kayako Pricing Plans:</strong></p> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span> Free</span> <p> Free</p> </div> <div class="review-page__table__row"> <span>Inbox</span> <p>$9/agent per month</p> </div> <div class="review-page__table__row"> <span>Team</span> <p>$15/agent per month</p> </div> <div class="review-page__table__row"> <span>Growth</span> <p>$29/agent per month</p> </div> <div class="review-page__table__row"> <span>Scale</span> <p>$59/agent per month</p> </div> <div class="review-page__table__row"> <span>Enterprise</span> <p>$90/agent</p> </div> </div> <p><strong>Free</strong></p> <ul> <li>Up to 3 agents</li> <li>Live chat and email</li> <li>Basic Help Center</li> <li>600+ integrations with Zapier</li> </ul> <p><strong>Inbox –</strong> $9/agent per month</p> <ul> <li>All Free features, plus:</li> <li>Email, chat and social</li> <li>Basic Help Center</li> <li>Assignment rules</li> <li>Insights</li> <li>Collision prevention</li> <li>Reply-only macros</li> </ul> <p><strong>Team –</strong> $15/agent per month</p> <ul> <li>All Inbox Features, plus:</li> <li>Support workflow</li> <li>SLA and business hours</li> <li>Advanced Insights</li> <li>Macros</li> <li>Single sign-on</li> </ul> <p><strong>Growth –</strong> $29/agent per month</p> <ul> <li>All Team features, plus:</li> <li>Powerful automation</li> <li>Custom views, fields, and forms</li> <li>Custom reporting</li> <li>Multi-brand, multi-language</li> <li>Advanced Help Center customization</li> <li>Organization profiles</li> </ul> <p><strong>Scale –</strong> $59/agent per month</p> <ul> <li>All Growth features, plus:</li> <li>Advanced workflow customization</li> <li>Internal Help Center</li> <li>Shared organizations</li> <li>Custom security policies</li> <li>Custom roles and permissions</li> <li>Salesforce integration</li> </ul> <p><strong>Enterprise</strong><strong> –</strong> Custom pricing starts at $90/agent</p> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 204 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 10 </span> </div> </div> <p> <p>We know that when you choose to purchase a Help Desk Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out whether the actual people and businesses that bought it are indeed content with the product. That’s why we’ve devised our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that gathers customer reviews, comments and Kayako reviews across a wide array of social media sites. The information is then featured in a simple to digest way showing how many clients had positive and negative experience with Kayako. With that information at hand you will be ready to make an informed business decision that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="Kayako's Scaling Your Customer Service with Top Notch Automation" width="640" height="360" data-src="https://www.youtube.com/embed/5radmmxP1HQ?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Linux</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li><li>On Premise</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li><li>German</li><li>Hindi</li><li>Spanish</li><li>French</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Free</li><li>Monthly payment</li><li>Quote-based</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Kayako?</h3> </div> <ul> <li>123FormBuilder</li> <li>ActiveCampaign</li> <li>Basecamp</li> <li>BigCommerce</li> <li>Campaign Monitor</li> <li>Chargebee</li> <li>Chargify</li> <li>Constant Contact</li> <li>Customer Thermometer</li> <li>Dropbox</li> <li>Drupal</li> <li>Eventbrite</li> <li>Facebook</li> <li>Flowdock</li> <li>Freshbooks</li> <li>Geckoboard</li> <li>GetResponse</li> <li>GitHub</li> <li>Gmail</li> <li>G Suite</li> <li>Google Analytics</li> <li>Google Calendar</li> <li>Google Drive</li> <li>Help Desk Migration</li> <li>Hootsuite</li> <li>HubSpot CRM</li> <li>Infusionsoft</li> <li>InsightSquared</li> <li>Intercom</li> <li>JIRA Software</li> <li>Joomla</li> <li>LinkedIn</li> <li>MailChimp</li> <li>Marketo</li> <li>Microsoft Dynamics CRM</li> <li>Microsoft Outlook</li> <li>Nicereply.com</li> <li>Nimble</li> <li>Pardot</li> <li>PayPal</li> <li>Pipedrive</li> <li>Pivotal Tracker</li> <li>Podio</li> <li>Quickbooks</li> <li>Recurly</li> <li>Salesforce</li> <li>SalesforceIQ</li> <li>SAML Single Sign-on</li> <li>Shopify</li> <li>Slaask</li> <li>Slack</li> <li>Stripe</li> <li>Sugar CRM</li> <li>SurveyGizmo</li> <li>SurveyMonkey</li> <li>SyncDojo</li> <li>Teamwork Projects</li> <li>Trello</li> <li>Twitter</li> <li>Typeform</li> <li><span style="font-weight: 400;">Webhooks</span></li> <li>WHMCS</li> <li>WooCommerce</li> <li>WordPress</li> <li>Wufoo</li> <li>Xero</li> <li>Yammer</li> <li>More apps from Kayako community</li> <li>REST API integrates with your apps and backend systems</li> <li>Zapier</li> <li>Zoho CRM</li> <li>Zuora</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Kayako User Reviews</h3></div> <p class="mb-hide">Kayako average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:98.4376%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">4.9/5 <span id="ur-scroll">(16 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Casey" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Casey</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> I like that Kayako offers plenty of features that save us time. Our SLA warnings ensure our agents don’t forget to update tickets when they get busy. The app offers hundreds of out of the box reports which give metrics for almost everything. The product is very flexible, which means we haven’t fully explored all the features yet, but the app works smoothly and we are looking forward to improving our experience as we learn more about the system.</p> <p><strong>CONS:</strong> I have no major complaints. My only small wish is that the vendor releases updates more quickly. This is because they continue to add amazing improvements to the app and I would like to have quick access to these developments.</p> </div> <div class="review-meta"> <p>Reviewed 7 years ago</p> <a href="/p/kayako/packed-with-rich-features-49522/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Janae" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p class="no-margin-top">Janae</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> Kayako allows us to centralize our help desk channels in one place. That means more synchronized customer service. On top of that, it helps us track tickets in real time. We have a process where a ticket that has gone past its timeline triggers a notification to both the agent and team leader. We now have a more optimized way of handling issues.</p> <p><strong>CONS:</strong> Pricing is a bit higher than competitors. Aside from this, we're happy with Kayako to the point that we're ready to pay more for our experience with it.</p> </div> <div class="review-meta"> <p>Reviewed 3 years ago</p> <a href="/p/kayako/improved-customer-satisfaction-rating-182924/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 16 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="513" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Top class help desk software and company</p> <a href="/p/kayako/top-class-help-desk-software-and-company-49525/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Brandon" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Brandon</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love that Kayako is a stable and robust solution. We have been using the system for the past many years. Technicians can easily manage tickets and clients can access ticket info and provide their response. The inbuilt automation functionality saves us plenty of time. In my opinion, Kayako is the best software in the market for its price.</p> <p><strong>CONS:</strong> The software lacks scheduling and dispatch functionality. Time entry for support agents is a basic feature and could be improved.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49525"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49525"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Improved customer satisfaction rating</p> <a href="/p/kayako/improved-customer-satisfaction-rating-182924/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Janae" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Janae</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Venture Capital & Private Equity</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Kayako allows us to centralize our help desk channels in one place. That means more synchronized customer service. On top of that, it helps us track tickets in real time. We have a process where a ticket that has gone past its timeline triggers a notification to both the agent and team leader. We now have a more optimized way of handling issues.</p> <p><strong>CONS:</strong> Pricing is a bit higher than competitors. Aside from this, we're happy with Kayako to the point that we're ready to pay more for our experience with it.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="182924"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="182924"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (16)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Intuitive workflows equal user adoption</p> <a href="/p/kayako/intuitive-workflows-equal-user-adoption-195305/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Annetta" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Annetta</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 22.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We've had a few failed tech adoption in the past, but Kayako showed that the whole company can get behind a new app. Our customer service agents are happy with it, they can quickly track conversations, while sales reps are liking it for the leads. Managers are happy, too, with the way they've gained visibility across their teams without being intrusive. Overall, Kayako has given us a more seamless workflow that cuts across siloed departments.</p> <p><strong>CONS:</strong> Integration is quite a problem at the low-price tiers. We upgraded to the premium plan, and it works just fine. We're able to hook it up to our CRM. It seems Kayako is best for larger companies with a budget for premium tools.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="195305"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="195305"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Ideal for Startups and SMEs</p> <a href="/p/kayako/ideal-for-startups-and-smes-195851/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Trystan" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Trystan</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like how intuitive the software is. I was able to find my way around after going through basic training. It is easy to learn how each feature functions. The ease of workflow and building support channels according to our organization’s need is also commendable.</p> <p><strong>CONS:</strong> There is nothing I don’t like about this software. But it is important to note that this tool is made for beginners so expect no powerful features for building a support team. It is already a great tool for business with basic needs.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="195851"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="195851"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">We have a very positive experience with it.</p> <a href="/p/kayako/we-have-a-very-positive-experience-with-it-192218/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Laurie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Laurie</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We've had tried other help desk software and I can say Kayako is one of the easiest to set up and navigate. The UI is neat and organizes customer emails and social media messages logically so it's easy to follow conversations. I'm comfortable using it, our agents find it easy to adopt, so the whole team is happy with it.</p> <p><strong>CONS:</strong> Vendor can improve response time especially that our response time can be dependent on theirs. We haven't encountered any major issue though, just saying that in case we do, I'll be happy to get it fixed fast.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="192218"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="192218"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy to use and versatile help desk</p> <a href="/p/kayako/easy-to-use-and-versatile-help-desk-49529/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Rosalie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Rosalie</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 17.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The following are the plus points of Kayako in my opinion: The app is easy to use, it needs little maintenance, there are useful add-ons to improve functionality, low total cost of ownership, and finally, the system is stable and reliable.</p> <p><strong>CONS:</strong> I have a few grouses: The product development and release plans are not clear. It takes a lot of time and effort to upgrade to the latest version.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49529"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49529"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Excellent app for managing and tracking customer support</p> <a href="/p/kayako/excellent-app-for-managing-and-tracking-customer-support-49519/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Flora" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Flora</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 05.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Kayako’s knowledge base is used by our agents for support reference and our end users also use it for self-help to resolve issues on their own. We are able to assign tickets to specific agents which helps us to provide excellent support and also aids in project management. We can see the ticket history of all our end users and run reports for insight on important support trends. This helps us to learn patterns in our end users’ support requirements using which we can provide training to our agents in areas where they need improvement.</p> <p><strong>CONS:</strong> The search functionality needs to be improved. It is hard to search for particular keywords as the articles in the knowledge base are indexed poorly. The reporting feature is also below par. It is difficult to understand the KQL language. I would have preferred SQL to create custom reports.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49519"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49519"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Good app for basic help desk requirements</p> <a href="/p/kayako/good-app-for-basic-help-desk-requirements-49523/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Gilbert" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Gilbert</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 10.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Non-Profit Organization</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Kayako offers good ticketing features. It is simple to set up agents and users. The knowledge base helps users to resolve problems on their own. The user portal is good as users can go to this place to create tickets and read knowledge base articles while creating tickets. It is flexible and easy to create knowledge base articles. We can create articles that ours user can utilize and this reduces the number of support tickets. We have used this feature to get rid of written documents which saves us money and time, and is a green initiative as well.</p> <p><strong>CONS:</strong> Kayako does not integrate with remote support systems, which makes it difficult to find out which tickets were resolved with remote support help. Remote support sessions need different software and licenses. Google authentication is not used to create users and I believe we could have set up LDAP.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49523"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49523"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Great value for investment</p> <a href="/p/kayako/great-value-for-investment-49524/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Pete" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Pete</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.04.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer Software</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The vendor understands what customer service is all about and has packed the app with a range of useful features to help companies provide top notch customer support. You can use the app to boost customer satisfaction. It is a professional system that enables you to provide an effective communication platform to your customers. Kayako is easy to configure and we implemented it quickly. To top it all, the vendor offers fast and helpful customer support themselves.</p> <p><strong>CONS:</strong> There are a couple of drawbacks. We use the hosted version which does not offer options for add-ons. Plus, we use Kayako’s API but it doesn’t support what we need to effectively track our support workload.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49524"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49524"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Affordable plus easy to setup and easy to use</p> <a href="/p/kayako/affordable-plus-easy-to-setup-and-easy-to-use-128398/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Anonymous Reviewer" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Anonymous Reviewer</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 11.02.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Full-featured straight out of the box. We could support customers and prospects across email, social and live chat without any elaborate setup or 3rd party integrations</p> <p><strong>CONS:</strong> We'd like to see more customization in the new kayako.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="128398"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="128398"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Kayako has boosted our support services</p> <a href="/p/kayako/kayako-has-boosted-our-support-services-49520/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Franklin" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Franklin</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer & Network Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like Kayako’s live chat feature, top notch SLA management, the ability to create tickets for email queries, and the ability to define customer parameters for types, statuses, etc.</p> <p><strong>CONS:</strong> There a few glitches: You cannot share files in the live chat, the learning curve is really steep, you cannot offer inline comments on an existing update, and finally, the default text editor needs to be improved.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49520"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49520"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Kayako advantages and drawbacks</p> <a href="/p/kayako/kayako-advantages-and-drawbacks-49527/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Miriam" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Miriam</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 06.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Mechanical or Industrial Engineering</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I would mention the following as plus points: We found it easy to set up the hosted system, the app is easy to use with little training needed, good user management, helpful knowledge base, and customers and managers can easily access tickets.</p> <p><strong>CONS:</strong> I can point out three drawbacks: Admin should be able to create a new custom status named “Pending” where tickets can be kept in limbo. It is difficult to calculate SLAs without “Pending” time. Second, it is hard to create reports with KQL codes. Third, a user response opens even closed tickets. If a user replies with “thank you”, it opens a closed ticket. Because of this, a ticket can never get closed if a user is utilizing auto reply email, for example, with the phrase “Out of office”.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49527"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49527"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Offers amazing features</p> <a href="/p/kayako/offers-amazing-features-49528/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Moses" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Moses</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Kayako offers useful features for our needs and gives us the flexibility to customize the software. The ticket system is an enhanced email feature that our agents can use for collaboration. Our customers can use it as a single point of contact for all their issues.</p> <p><strong>CONS:</strong> There are many useful options and features that we haven’t fully explored as we haven’t had the time to implement the solution thoroughly. In my company, I am the only full-time employee and I manage more than 40 part-time employees. So, I don’t have the time to explore and make use of the software more thoroughly.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49528"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49528"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Packed with rich features</p> <a href="/p/kayako/packed-with-rich-features-49522/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Casey" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Casey</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 09.01.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Printing</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I like that Kayako offers plenty of features that save us time. Our SLA warnings ensure our agents don’t forget to update tickets when they get busy. The app offers hundreds of out of the box reports which give metrics for almost everything. The product is very flexible, which means we haven’t fully explored all the features yet, but the app works smoothly and we are looking forward to improving our experience as we learn more about the system.</p> <p><strong>CONS:</strong> I have no major complaints. My only small wish is that the vendor releases updates more quickly. This is because they continue to add amazing improvements to the app and I would like to have quick access to these developments.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49522"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49522"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Easy to use application</p> <a href="/p/kayako/easy-to-use-application-5-49526/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Elena" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Elena</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 28.12.2017</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Retail</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Kayako is a user-friendly software for our agents and customers. We don’t have to log into the web portal as we can see all tickets through email. It is easy to post files, documents, and articles. The software is basic and yet offers plenty of advanced features if you are interested in them. I appreciate that we can customize the website by adding our company logo to it. It is simple for each user to set up their own rules for the email notifications they get.</p> <p><strong>CONS:</strong> We are an international customer and had some difficulty in paying the subscription due to security regulations for international payment. But the vendor’s help agents were responsive and assisted us to resolve the issue quickly. While the system is user-friendly, I found a few of the admin features to be a little complex to use.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49526"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49526"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Beats our expectations</p> <a href="/p/kayako/beats-our-expectations-49521/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Darrel" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Darrel</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 18.12.2017</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Computer Software</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Our company has been using Kayako for many years. Initially, the low cost put me off as I thought it wouldn’t be as good as the higher priced systems. However, Kayako’s features and capabilities have beat my expectations.</p> <p><strong>CONS:</strong> There are a few occasional issues, but the product is great overall. We took our time to upgrade to Version 4, but the upgrade has made our user experience more enjoyable. We are looking forward to using the new features effectively in the future.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="49521"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="49521"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=513">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="513"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Kayako Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dpeC1hbnN3ZXJzLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Wix Answers" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/07/wix-answers-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/07/wix-answers-logo-2.png 186w" /></div> <a href="/p/wix-answers/" title="Wix Answers" >Wix Answers Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Rlc2t4cGFuZC8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="DeskXpand" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/04/DeskXpand-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/04/DeskXpand-logo-2.png 186w" /></div> <a href="/p/deskxpand/" title="DeskXpand" >DeskXpand Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2thcGRlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Kapdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/10/kapl-93x48.jpg 93w, https://s.financesonline.com/uploads/2016/10/kapl.jpg 120w" /></div> <a href="/p/kapdesk/" title="Kapdesk" >Kapdesk Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3p1cHBvcnRkZXNrLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ZupportDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/ZupportDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/ZupportDesk-logo2.png 186w" /></div> <a href="/p/zupportdesk/" title="ZupportDesk" >ZupportDesk Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL25ldGhlbHBkZXNrLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NetHelpDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/NetHelpDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/NetHelpDesk-logo2.png 186w" /></div> <a href="/p/nethelpdesk/" title="NetHelpDesk" >NetHelpDesk Reviews: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.0</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Kayako By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w" /></div> <a href="/p/vision-helpdesk/" title="Vision Helpdesk" >How much does Vision Helpdesk cost?</a> </div> <div class="products-table__right">$8</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL29zdGlja2V0Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="osTicket" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/osticket-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/osticket-logo2.png 186w" /></div> <a href="/p/osticket/" title="osTicket" >How much does osTicket cost?</a> </div> <div class="products-table__right">$9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FiaGlzaS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Abhisi" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Abhisi-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Abhisi-logo2.png 186w" /></div> <a href="/p/abhisi/" title="Abhisi" >How much does Abhisi cost?</a> </div> <div class="products-table__right">$9</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmUyc3VwcG9ydC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="Live2Support" data-src="https://financesonline.com/uploads/2015/04/Live2Support-Screenshor2.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/live2support/" title="Live2Support" >How much does Live2Support cost?</a> </div> <div class="products-table__right">$9.99</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NlbGxzeS1oZWxwZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sellsy Helpdesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/sellsy_logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/sellsy_logo2.png 186w" /></div> <a href="/p/sellsy-helpdesk/" title="Sellsy Helpdesk" >How much does Sellsy Helpdesk cost?</a> </div> <div class="products-table__right">$44.90</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Help Desk Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hlbHByYWNlLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Helprace" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/Helprace-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/Helprace-logo2.png 186w" /></div> <a href="/p/helprace/" title="Helprace reviews" >Read the latest user reviews of Helprace</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">90%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Rvb25pbW8v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Toonimo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Toonimo-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Toonimo-logo2.png 186w" /></div> <a href="/p/toonimo/" title="Toonimo reviews" >Read the latest user reviews of Toonimo</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.5</div> <div class="col col--50">90%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3RlYW13b3JrLWRlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Teamwork Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Teamwork-Desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Teamwork-Desk-logo2.png 186w" /></div> <a href="/p/teamwork-desk/" title="Teamwork Desk reviews" >Read the latest user reviews of Teamwork Desk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3dzZGVzay8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="WSDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/WSDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/WSDesk-logo2.png 186w" /></div> <a href="/p/wsdesk/" title="WSDesk reviews" >Read the latest user reviews of WSDesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2V2YW50b2Rlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="EvantoDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/EvantoDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/EvantoDesk-logo2.png 186w" /></div> <a href="/p/evantodesk/" title="EvantoDesk reviews" >Read the latest user reviews of EvantoDesk</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Kayako Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLWJtYy1mb290cHJpbnRz""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BMC FootPrints" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2018/06/BMC-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2018/06/BMC-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-bmc-footprints" title="Comparison of Kayako vs. BMC FootPrints" class="set-width" >Who should you choose Kayako or BMC FootPrints</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLXJlYW1hemU=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Reamaze" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/reamaze-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/reamaze-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-reamaze" title="Comparison of Kayako vs. Reamaze" class="set-width" >Who should you choose Kayako or Reamaze</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLWNvcnZpc2EtY29udGFjdC1jZW50ZXI=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Corvisa Contact Center" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/corvisa1-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/corvisa1.png 200w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-corvisa-contact-center" title="Comparison of Kayako vs. Corvisa Contact Center" class="set-width" >Who should you choose Kayako or Corvisa Contact Center</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLW94eWdlbi1oZWxwLWRlc2s=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Oxygen Help Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/07/oxygenl-93x48.png 93w, https://s.financesonline.com/uploads/2015/07/oxygenl.png 120w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-oxygen-help-desk" title="Comparison of Kayako vs. Oxygen Help Desk" class="set-width" >Who should you choose Kayako or Oxygen Help Desk</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLXJlZGVzaw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Re:Desk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/03/Re-Desk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/03/Re-Desk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-redesk" title="Comparison of Kayako vs. Re:Desk" class="set-width" >Who should you choose Kayako or Re:Desk</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLWlwZXJpdXMtcmVtb3Rl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Iperius Remote" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Iperius-Remote-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Iperius-Remote-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-iperius-remote" title="Comparison of Kayako vs. Iperius Remote" class="set-width" >Who should you choose Kayako or Iperius Remote</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLWVhc3l2aXN0YQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="EasyVista" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/EasyVista-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/EasyVista-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-easyvista" title="Comparison of Kayako vs. EasyVista" class="set-width" >Who should you choose Kayako or EasyVista</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLWRlc2t1bg==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Deskun" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Deskun-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Deskun-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-deskun" title="Comparison of Kayako vs. Deskun" class="set-width" >Who should you choose Kayako or Deskun</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLW5ldGhlbHBkZXNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NetHelpDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/NetHelpDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/NetHelpDesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-nethelpdesk" title="Comparison of Kayako vs. NetHelpDesk" class="set-width" >Who should you choose Kayako or NetHelpDesk</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20va2F5YWtvLXZzLWhwLXNlcnZpY2UtYW55d2hlcmU=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HP Service Anywhere" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/07/hpl-93x48.png 93w, https://s.financesonline.com/uploads/2015/07/hpl.png 120w" /></div> <a href="https://comparisons.financesonline.com/kayako-vs-hp-service-anywhere" title="Comparison of Kayako vs. HP Service Anywhere" class="set-width" >Who should you choose Kayako or HP Service Anywhere</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>Kayako user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Top class help desk software and company</p> <a href="/p/kayako/top-class-help-desk-software-and-company-49525/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Brandon" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Brandon</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 02.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Improved customer satisfaction rating</p> <a href="/p/kayako/improved-customer-satisfaction-rating-182924/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Janae" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Janae</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Venture Capital & Private Equity</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Intuitive workflows equal user adoption</p> <a href="/p/kayako/intuitive-workflows-equal-user-adoption-195305/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Annetta" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Annetta</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 22.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Ideal for Startups and SMEs</p> <a href="/p/kayako/ideal-for-startups-and-smes-195851/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Trystan" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Trystan</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 31.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">We have a very positive experience with it.</p> <a href="/p/kayako/we-have-a-very-positive-experience-with-it-192218/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Laurie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Laurie</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> </span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2025-02-02T13:19:33+00:00" title="2025-02-02 13:19:33">2025-02-02</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Help Desk Software of 2025 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zendesk-helpdesk/" title="zendesk-helpdesk" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="/p/freshdesk/" title="freshdesk" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/08/freshdesk-logo1.png 440w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-helpdesk-vs-freshdesk-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/c/help-desk-software/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/kayako/", "name": "Kayako", "image": "https://financesonline.com/uploads/2014/11/kayako-logo-220x90.png", "featureList": "Support ticketing with email integration,\nFully featured live chat for your customer service portal and website,\nReal-time visitor tracking,\nReal-time messaging for help center and website,\nSet SLAs to keep on top of customer conversations,\nPhone call tracking and recording,\nEnhanced self-service portal,\nAdvanced ticket workflows, rules and automations,\nCustomizable tickets, chats and customers,\nCustom fields to collect all information needed,\nEnhanced customer and organization profiles for CRM,\nMultiple-plan support,\nTicket reply and resolution deadline management,\nSet business hours for accurate performance tracking,\nSlack integration,\nAutomatic escalation rules to prevent unaddressed customer queries,\nMobile apps for iOS, Android, Windows and Blackberry,\nMobile live chat with the Jabber gateway,\n100+ out-of-the-box help desk reports,\nCustom reports via Kayako Query Language,\nSchedule reports are automatically sent to your inbox,\nMulti-lingual customer support and localizations,\nCustomizable look and feel of the help desk,\nStrong support for ecommerce to increase sales and improve loyalty,\nIntuitively designed Help Center enable customers to help themselves,\nRich customer and organization profiles,\nSimple webhook integration to push customer data into Kayako,\nShared inbox enhances collaboration.", "operatingSystem": "Windows, Linux, Android, iPhone/iPad, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2014/11/kayako-300x155.jpg", "offers": { "@type": "Offer", "price": "9", "priceCurrency": "USD" } }, "description": "The new Kayako is cloud-hosted help desk software that puts all your customer service channels in one place the better and more efficient way to address customer concerns (the classic on-premise Kayako is still supported). Trusted by over 50,000 organizations worldwide, used by 131,000 support pros serving 100 million customers, the software can serve a wide range of customer service needs, from small businesses to the largest companies. Among those customers trusting Kayako to provide their help desk services include NASA, De Beers, Peugeut and the American Motorcyclist Association.\nAmong others, it supports live chat, tickets, web, email, calls or self-service support to help businesses further extend their help to their customers. Moreover, Kayako helps you look for insights based on customer queries, such as sales trends and opportunities, performance metrics, and support bottlenecks. You can also put your support in autopilot to fast track replies to standard queries or repetitive tasks so your agents can focus on addressing more pressing issues, or organize and route emails for easy sorting.\nThrough help desk and live chat solutions, Kayako helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow.\nThrough robust API or ecommerce platform integration, Kayako provides strong support to ecommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.\nKayako features a mobile app for iOS, Android, Windows Phone, and Blackberry so you can provide customer service on the go. It\u2019s also scalable that can match the pace of any growing business.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "9.0", "applicationCategory": "Help Desk Software" }, "headline": "Kayako review", "awards": [], "dateModified": "2025-02-02T13:19:33+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Nestor Gilbert", "url": "https://financesonline.com/author/nestor/" } }</script>  <div id="fot-social" class="fot-social" data-id="513" data-type="post" data-url="https://reviews.financesonline.com/p/kayako/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/kayako/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/kayako/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/kayako/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":513,"main_term_slug":"help-desk-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Kayako Reviews: Pricing & Software Features 2024 - Financesonline.com