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class="Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-ibL1re"><div class="Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-ibL1re"><span class="FewWi"></span>Humana cuts IT costs and tightens security with 13,000-user Google Workspace migration</div></h1></div></div><div class="nRhiJb-fmcmS-oXtfBe dEogG">October 31, 2024</div></div></section><div class="EKklye"><div class="nRhiJb-DARUcf ZWw7T"><div class="npzWPc"><div class="dzoHJ"><div class="nRhiJb-DX2B6 nRhiJb-DX2B6-OWXEXe-h30Snd"><div class="nRhiJb-j5y3u"><ul class="nRhiJb-Qijihe phRaUe" role="list"><li class="hpHPGf"><a class="nRhiJb-ARYxNe" href="https://x.com/intent/tweet?text=Humana%20cuts%20IT%20costs%20and%20tightens%20security%20with%2013,000-user%20Google%20Workspace%20migration%20@GoogleWorkspace&url=https://workspace.google.com/blog/customer-stories/humana-cuts-costs-tightens-security-migrates-users-google-workspace" data-g-event="social icons: body"data-g-action="share: x"data-g-label="https://xcom/intent/tweettext=humana cuts it 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13000-user google workspace migration%0a%0alearn how humana migrated 13000 employees to google workspace in just 4 months resulting in reduced it costs improved security and enhanced collaboration%0a%0ahttps://workspacegooglecom/blog/customer-stories/humana-cuts-costs-tightens-security-migrates-users-google-workspace" target="_blank" rel="noopener"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-DX2B6 nRhiJb-Bz112c-OWXEXe-nSuQf" viewBox="0 0 24 24" role="presentation" aria-hidden="true" role="presentation" aria-hidden="true"><path d="M20 4H4c-1.1 0-2 .9-2 2v12c0 1.1.9 2 2 2h16c1.1 0 2-.9 2-2V6c0-1.1-.9-2-2-2zm-.8 2L12 10.8 4.8 6h14.4zM4 18V7.87l8 5.33 8-5.33V18H4z"></path></svg></a></li></ul></div></div></div></div></div><div><section class="nRhiJb-RWrDld WWjeSb"><div class="nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-wNfPc-cGMI2b"><div class="nRhiJb-DARUcf"><div class="VI2oYd"><section class="PBkdHd "><img class=" rFf1Dd" 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class="nRhiJb-cHYyed Mrfygc nRhiJb-BP2Omd-ma6Yeb-KE6vqe nRhiJb-DbgRPb-R6PoUb-cGMI2b">Keep up with the evolving future of work and collaboration with insights, trends, and product news.</p><a class="nRhiJb-LgbsSe nRhiJb-LgbsSe-OWXEXe-CNusmb-o6Shpd " href="https://workspace.google.com/?source=gafb-blog_article-body-en#newsletter" data-g-event="blog_article: body"data-g-action="google workspace newsletter"data-g-label="https://workspacegooglecom/source=gafb-blog_article-body-en#newsletter">SIGN UP </a></div></div><div class="OYL9D nRhiJb-kR0ZEf-OWXEXe-GV1x9e-OiUrBf" jsname="tx2NYc"><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><section class="PBkdHd DhGbH" jscontroller="SCGBie" jsaction="rcuQ6b:npT2md"><img class="JcsBte JNiM6e ION3kb" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/Copy_of_Beyond_the_prompt_-_Sales_2.max-700x700.png" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/Copy_of_Beyond_the_prompt_-_Sales_2.max-700x700.png" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><section class="glue-modal glue-modal--dark QHdDac" role="dialog" aria-modal="true"><img class="JcsBte JNiM6e ION3kb" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/Copy_of_Beyond_the_prompt_-_Sales_2.max-700x700.png" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/Copy_of_Beyond_the_prompt_-_Sales_2.max-700x700.png" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><button class="glue-modal__close-btn" tabindex="0" aria-label="Close this modal"></button></section></section><p>“I’m 100% confident that the Humana team is happier and more productive with Google Workspace than they were with our previous platform, and together with ChromeOS it will make our data more secure than ever before.” </p><p><b>—Adam Nerell, CIO, Humana</b></p><p><b><br></b></p></section><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><p>The easy-to-use collaboration tools in Google Workspace have improved morale and efficiency among 13,000 field and in-office team members, and the IT team is now confident that time-tested Workspace security features are keeping sensitive customer data safe. Additionally, Humana expects the migration to Workspace to reduce tech support requests by at least 50%. </p><p><b>Snapshot:</b></p><ul><li><p>13,000 Humana team members migrated to <a href="https://workspace.google.com/">Workspace</a> in just four months</p></li><li><p>22TB of data migrated, including 55 million emails, 5.5 million documents, and 4.5 million calendar items</p></li><li><p>Built-in security features and browser-based apps save IT time and costs</p></li><li><p>Steady reduction in help desk tickets during and after rollout</p><hr></li></ul></span></section><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><h3>The mission and the challenge</h3><p>At <a href="https://www.humanagroup.se/english">Humana</a>, taking care of business means taking care of people — and that’s not done sitting behind a desk.</p><p>“Most of our team are care workers out in the field, in customers’ homes or in designated care facilities” explains <b>Adam Nerell</b>, the <b>CIO of Humana</b>, which is a leader in care provision services for families, the elderly, and the disabled in Sweden, Finland, and Norway. “Their focus is people, not computers, and they need easy-to-use software that lets them concentrate on caring for their clients.”</p><p>But instead of intuitive tools, the Humana team was bogged down by a suite of desktop-based office applications overstuffed with unused features. <b>Worse still, 70% of IT’s time was spent maintaining and securing these memory-intensive applications on laptops and desktop computers. </b></p><p>The Humana team could collaborate on documents, spreadsheets, and presentations — but not easily. “Working on the same documents offline and online led to syncing errors and version control nightmares,” Nerell recalls. </p><p>Without a centralized file system, documents sent over email often got lost. And the inconsistencies between the browser- and desktop-based versions of the software led to frustration and complaints to IT. “We were always fighting our way through a blizzard of help desk tickets,” Nerell recounts, “so we decided to look for a simpler, cloud-based solution.” </p><p>Many at Humana already had personal experience with <a href="https://workspace.google.com/">Workspace</a> apps like Gmail, Google Drive, Meet, and Docs. “When we announced we’d be transitioning to Google, there was naturally some anxiety among new users, but also excitement from those familiar with software,” recalls <b>Jonatan Arenius, Humana’s communications chief</b>, who oversaw change management for the project.</p></span></section><section class="QzPuud"><section><figure class="NEBdNd"><section class="PBkdHd DhGbH" jscontroller="SCGBie" jsaction="rcuQ6b:npT2md"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-1700x1700.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-1700x1700.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><section class="glue-modal glue-modal--dark QHdDac" role="dialog" aria-modal="true"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-1700x1700.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-1700x1700.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><button class="glue-modal__close-btn" tabindex="0" aria-label="Close this modal"></button></section></section></figure><div class="nRhiJb-cHYyed nRhiJb-DbgRPb-R6PoUb-ma6Yeb ZpqjUe"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'>Humana’s care workers in the field need easy-to-use collaboration tools to focus on their clients rather than technology</span></div></section></section><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><h3>The switch to Google Workspace</h3><p><b>Humana’s IT team rolled out Workspace to 13,000 Humana field- and office-based employees, migrating 22TB of data along the way, in just four months. </b>“Things got better immediately,” according to Arenius. “While it was an adjustment for those unfamiliar with working in an entirely browser-based system, new users got the hang of it quickly.”</p><p>Because Workspace users share links to files rather than the files themselves, documents are centralized on <a href="https://www.google.com/drive/">Google Drive</a>, making them easy to find. People can also now collaborate on documents simultaneously, eliminating version control issues.</p><p>After the training that preceded the go-live date, Humana set up country-specific <a href="https://workspace.google.com/products/chat/">Google Chats</a> where team members new to Workspace could ask their more seasoned peers — unofficially dubbed “Google Guides” — for help when they hit stumbling blocks. The average wait time for a response? “Fifteen minutes,” reports Arenius proudly, “and often even sooner.” </p><p>That kind of team enthusiasm kept users productive and contributed to the overall success of the rollout. “Google Workspace worked well from the start, and when our team found that it delivered as we’d promised, they were very pleased,” Arenius continues.</p><h3>Streamlined IT and vastly improved security</h3><p>The IT-team was won over by how quickly they were up and running with a better set of tools, which boosted morale. Nerell himself was impressed by how simple Workspace is to support and maintain Humana’s new platform. He reports that the entire migration was done with no increase in help desk tickets; in fact, there has been a steady decline in tickets since Workspace was implemented. “Plus, going forward we no longer have to maintain applications downloaded on client computers—all we do is install the Chrome web browser, and people can begin using all Workspace apps.” </p><p>Nerell also underscores Google’s long record of investment in security features that are built into the platform and included with the subscription price. “I no longer lose sleep over computer vulnerabilities and exposures and other security concerns,” he says. “Before, I always felt exposed.” </p><p>For example, the AI-powered defenses in Gmail automatically block more than 99.9% of spam, phishing attempts, and malware, and the Workspace cloud-only architecture doesn’t require patching or securing desktop client apps or backend servers. “Our business process and network management costs are decreasing as well,” he notes. </p><p>Buoyed by the success of the rollout, Humana decided to combine the project with the replacement of their CMS and intranet platform, another high-profile endeavor. “We demonstrated we could handle large-scale projects efficiently, and that translated to our colleagues’ openness to new ways of doing things,” he adds.</p><p>For example, in addition to <a href="https://workspace.google.com/products/docs/">Google Docs</a>, <a href="https://workspace.google.com/products/sheets/">Sheets</a>, <a href="https://workspace.google.com/products/slides/">Slides</a>, <a href="https://workspace.google.com/products/calendar/">Calendar</a>, and <a href="https://workspace.google.com/products/chat/">Chat</a>, Humana team members have begun working with <a href="https://workspace.google.com/products/sites/">Google Sites</a> to build small intranets for Workspace training materials and Humana conference information, and <a href="https://workspace.google.com/products/forms/">Google Forms</a> for internal surveys about the technology as well as conference registrations.</p></span></section><section class="QzPuud"><section><figure class="NEBdNd"><section class="PBkdHd DhGbH" jscontroller="SCGBie" jsaction="rcuQ6b:npT2md"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-1700x1700.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-1700x1700.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><section class="glue-modal glue-modal--dark QHdDac" role="dialog" aria-modal="true"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-1700x1700.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-1700x1700.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><button class="glue-modal__close-btn" tabindex="0" aria-label="Close this modal"></button></section></section></figure><div class="nRhiJb-cHYyed nRhiJb-DbgRPb-R6PoUb-ma6Yeb ZpqjUe"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'>The Humana team uses Google Sites to build websites with upcoming conference info and Google Forms to distribute post-conference surveys to attendees</span></div></section></section><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><h3>Looking ahead</h3><p>As Humana is moving towards a steady state with Workspace, Nerell and Arenius are putting best practices in place as part of their overall change management plan. “The way we’ve always done things is not necessarily the best way,” Arenius admits, “and now we have the tools to help people collaborate more efficiently.” New best practices will be included in training for new team members.</p><p>Next up for IT: moving to <a href="https://chromeos.google/">ChromeOS</a>. “Among the many reasons we’ve decided to migrate from Windows is how seamlessly ChromeOS works with Google Workspace,” Nerell says, noting that Workspace documents will automatically be saved to Drive, making it even easier for the Humana team to locate, share, and collaborate documents. “Plus ChromeOS has had <a href="https://plus.reuters.com/google-the-end-of-ransomware-how-chromeos-zero-trust-approach-protects-businesses/p/1">zero reported ransomware attacks</a>,” he notes, adding, “We have very high trust in the security Google provides.”</p><p>Once ChromeOS is in place, Nerell predicts the already diminishing number of help desk tickets will decrease by half over the following year — and that he’ll realize cost reductions that go along with such a dramatic decrease. </p><p>“I’m 100% confident that the Humana team is happier and more productive with Google Workspace than they were with our previous platform, and together with ChromeOS it will make our data more secure than ever before,” Nerell concludes.</p></span></section><section class="kcBhad"><section class="Fabbec"><span class="WrMNjb">Posted in</span><ul class="FzXI4e"><li class="I4B51b"><a href="https://workspace.google.com/blog/customer-stories" data-g-event="tag list: body"data-g-action="customer stories"data-g-label="https://workspacegooglecom/blog/customer-stories">Customer Stories</a></li><li class="I4B51b"><a href="https://workspace.google.com/blog/identity-and-security" data-g-event="tag list: body"data-g-action="identity and security"data-g-label="https://workspacegooglecom/blog/identity-and-security">Identity and Security</a></li></ul></section></section></div></div></div></div></div><section class="nRhiJb-DARUcf " track-metadata-module="related articles" track-metadata-module_headline="related articles"><div class="nRhiJb-DbgRPb-c5RTEf-ma6Yeb nRhiJb-DbgRPb-wNfPc-cGMI2b"><h5 class="Qwf2Db-MnozTc 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Humana\u003c/b\u003e\u003c/p\u003e\u003cp\u003e\u003cb\u003e\u003cbr\u003e\u003c/b\u003e\u003c/p\u003e"],["https://storage.googleapis.com/gweb-cloudblog-publish/images/Copy_of_Beyond_the_prompt_-_Sales_2.max-700x700.png",null,null,"https://storage.googleapis.com/gweb-cloudblog-publish/images/Copy_of_Beyond_the_prompt_-_Sales_2.max-700x700.png"],[],1]],[null,null,[null,[null,"\u003cp\u003eThe easy-to-use collaboration tools in Google Workspace have improved morale and efficiency among 13,000 field and in-office team members, and the IT team is now confident that time-tested Workspace security features are keeping sensitive customer data safe. Additionally, Humana expects the migration to Workspace to reduce tech support requests by at least 50%.\u00a0\u003c/p\u003e\u003cp\u003e\u003cb\u003eSnapshot:\u003c/b\u003e\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003e13,000 Humana team members migrated to \u003ca href\u003d\"https://workspace.google.com/\"\u003eWorkspace\u003c/a\u003e in just four months\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003e22TB of data migrated, including 55 million emails, 5.5 million documents, and 4.5 million calendar items\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eBuilt-in security features and browser-based apps save IT time and costs\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eSteady reduction in help desk tickets during and after rollout\u003c/p\u003e\u003chr\u003e\u003c/li\u003e\u003c/ul\u003e"]]],[null,null,[null,[null,"\u003ch3\u003eThe mission and the challenge\u003c/h3\u003e\u003cp\u003eAt \u003ca href\u003d\"https://www.humanagroup.se/english\"\u003eHumana\u003c/a\u003e, taking care of business means taking care of people \u2014 and that\u2019s not done sitting behind a desk.\u003c/p\u003e\u003cp\u003e\u201cMost of our team are care workers out in the field, in customers\u2019 homes or in designated care facilities\u201d explains\u00a0\u003cb\u003eAdam Nerell\u003c/b\u003e, the \u003cb\u003eCIO of Humana\u003c/b\u003e, which is a leader in care provision services for families, the elderly, and the disabled in Sweden, Finland, and Norway. \u201cTheir focus is people, not computers, and they need easy-to-use software that lets them concentrate on caring for their clients.\u201d\u003c/p\u003e\u003cp\u003eBut instead of intuitive tools, the Humana team was bogged down by a suite of desktop-based office applications overstuffed with unused features. \u003cb\u003eWorse still, 70% of IT\u2019s time was spent maintaining and securing these memory-intensive applications on laptops and desktop computers.\u00a0\u003c/b\u003e\u003c/p\u003e\u003cp\u003eThe Humana team could collaborate on documents, spreadsheets, and presentations \u2014 but not easily. \u201cWorking on the same documents offline and online led to syncing errors and version control nightmares,\u201d Nerell recalls.\u00a0\u003c/p\u003e\u003cp\u003eWithout a centralized file system, documents sent over email often got lost. And the inconsistencies between the browser- and desktop-based versions of the software led to frustration and complaints to IT. \u201cWe were always fighting our way through a blizzard of help desk tickets,\u201d Nerell recounts, \u201cso we decided to look for a simpler, cloud-based solution.\u201d\u00a0\u003c/p\u003e\u003cp\u003eMany at Humana already had personal experience with \u003ca href\u003d\"https://workspace.google.com/\"\u003eWorkspace\u003c/a\u003e apps like Gmail, Google Drive, Meet, and Docs. \u201cWhen we announced we\u2019d be transitioning to Google, there was naturally some anxiety among new users, but also excitement from those familiar with software,\u201d recalls \u003cb\u003eJonatan Arenius, Humana\u2019s communications chief\u003c/b\u003e, who oversaw change management for the project.\u003c/p\u003e"]]],[null,null,null,["Humana\u2019s care workers in the field need easy-to-use collaboration tools to focus on their clients rather than technology",[["https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-1700x1700.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-900x900.jpg 843w, https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-1700x1700.jpg 1686w"," 843px, 1686px","https://storage.googleapis.com/gweb-cloudblog-publish/images/Humana_Google_blog2.max-1700x1700.jpg"]],[null,"Humana\u2019s care workers in the field need easy-to-use collaboration tools to focus on their clients rather than technology"]]],[null,null,[null,[null,"\u003ch3\u003eThe switch to Google Workspace\u003c/h3\u003e\u003cp\u003e\u003cb\u003eHumana\u2019s IT team rolled out Workspace to 13,000 Humana field- and office-based employees, migrating 22TB of data along the way, in just four months. \u003c/b\u003e\u201cThings got better immediately,\u201d according to Arenius. \u201cWhile it was an adjustment for those unfamiliar with working in an entirely browser-based system, new users got the hang of it quickly.\u201d\u003c/p\u003e\u003cp\u003eBecause Workspace users share links to files rather than the files themselves, documents are centralized on \u003ca href\u003d\"https://www.google.com/drive/\"\u003eGoogle Drive\u003c/a\u003e, making them easy to find. People can also now collaborate on documents simultaneously, eliminating version control issues.\u003c/p\u003e\u003cp\u003eAfter the training that preceded the go-live date, Humana set up country-specific \u003ca href\u003d\"https://workspace.google.com/products/chat/\"\u003eGoogle Chats\u003c/a\u003e where team members new to Workspace could ask their more seasoned peers \u2014 unofficially dubbed \u201cGoogle Guides\u201d \u2014 for help when they hit stumbling blocks. The average wait time for a response? \u201cFifteen minutes,\u201d reports Arenius proudly, \u201cand often even sooner.\u201d\u00a0\u003c/p\u003e\u003cp\u003eThat kind of team enthusiasm kept users productive and contributed to the overall success of the rollout. \u201cGoogle Workspace worked well from the start, and when our team found that it delivered as we\u2019d promised, they were very pleased,\u201d Arenius continues.\u003c/p\u003e\u003ch3\u003eStreamlined IT and vastly improved security\u003c/h3\u003e\u003cp\u003eThe IT-team was won over by how quickly they were up and running with a better set of tools, which boosted morale. Nerell himself was impressed by how simple Workspace is to support and maintain Humana\u2019s new platform. He reports that the entire migration was done with no increase in help desk tickets; in fact, there has been a steady decline in tickets since Workspace was implemented. \u201cPlus, going forward we no longer have to maintain applications downloaded on client computers\u2014all we do is install the Chrome web browser, and people can begin using all Workspace apps.\u201d\u00a0\u003c/p\u003e\u003cp\u003eNerell also underscores Google\u2019s long record of investment in security features that are built into the platform and included with the subscription price. \u201cI no longer lose sleep over computer vulnerabilities and exposures and other security concerns,\u201d he says. \u201cBefore, I always felt exposed.\u201d\u00a0\u003c/p\u003e\u003cp\u003eFor example, the AI-powered defenses in Gmail automatically block more than 99.9% of spam, phishing attempts, and malware, and the Workspace cloud-only architecture doesn\u2019t require patching or securing desktop client apps or backend servers. \u201cOur business process and network management costs are decreasing as well,\u201d he notes.\u00a0\u003c/p\u003e\u003cp\u003eBuoyed by the success of the rollout, Humana decided to combine the project with the replacement of their CMS and intranet platform, another high-profile endeavor. \u201cWe demonstrated we could handle large-scale projects efficiently, and that translated to our colleagues\u2019 openness to new ways of doing things,\u201d he adds.\u003c/p\u003e\u003cp\u003eFor example, in addition to \u003ca href\u003d\"https://workspace.google.com/products/docs/\"\u003eGoogle Docs\u003c/a\u003e, \u003ca href\u003d\"https://workspace.google.com/products/sheets/\"\u003eSheets\u003c/a\u003e, \u003ca href\u003d\"https://workspace.google.com/products/slides/\"\u003eSlides\u003c/a\u003e, \u003ca href\u003d\"https://workspace.google.com/products/calendar/\"\u003eCalendar\u003c/a\u003e, and \u003ca href\u003d\"https://workspace.google.com/products/chat/\"\u003eChat\u003c/a\u003e, Humana team members have begun working with \u003ca href\u003d\"https://workspace.google.com/products/sites/\"\u003eGoogle Sites\u003c/a\u003e to build small intranets for Workspace training materials and Humana conference information, and \u003ca href\u003d\"https://workspace.google.com/products/forms/\"\u003eGoogle Forms\u003c/a\u003e for internal surveys about the technology as well as conference registrations.\u003c/p\u003e"]]],[null,null,null,["The Humana team uses Google Sites to build websites with upcoming conference info and Google Forms to distribute post-conference surveys to attendees",[["https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-1700x1700.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-900x900.jpg 843w, https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-1700x1700.jpg 1686w"," 843px, 1686px","https://storage.googleapis.com/gweb-cloudblog-publish/images/Google_blog_5.max-1700x1700.jpg"]],[null,"The Humana team uses Google Sites to build websites with upcoming conference info and Google Forms to distribute post-conference surveys to attendees"]]],[null,null,[null,[null,"\u003ch3\u003eLooking ahead\u003c/h3\u003e\u003cp\u003eAs Humana is moving towards a steady state with Workspace, Nerell and Arenius are putting best practices in place as part of their overall change management plan. \u201cThe way we\u2019ve always done things is not necessarily the best way,\u201d Arenius admits, \u201cand now we have the tools to help people collaborate more efficiently.\u201d New best practices will be included in training for new team members.\u003c/p\u003e\u003cp\u003eNext up for IT: moving to \u003ca href\u003d\"https://chromeos.google/\"\u003eChromeOS\u003c/a\u003e. \u201cAmong the many reasons we\u2019ve decided to migrate from Windows is how seamlessly ChromeOS works with Google Workspace,\u201d Nerell says, noting that Workspace documents will automatically be saved to Drive, making it even easier for the Humana team to locate, share, and collaborate documents. \u201cPlus ChromeOS has had \u003ca href\u003d\"https://plus.reuters.com/google-the-end-of-ransomware-how-chromeos-zero-trust-approach-protects-businesses/p/1\"\u003ezero reported ransomware attacks\u003c/a\u003e,\u201d he notes, adding, \u201cWe have very high trust in the security Google provides.\u201d\u003c/p\u003e\u003cp\u003eOnce ChromeOS is in place, Nerell predicts the already diminishing number of help desk tickets will decrease by half over the following year \u2014 and that he\u2019ll realize cost reductions that go along with such a dramatic decrease.\u00a0\u003c/p\u003e\u003cp\u003e\u201cI\u2019m 100% confident that the Humana team is happier and more productive with Google Workspace than they were with our previous platform, and together with ChromeOS it will make our data more secure than ever before,\u201d Nerell concludes.\u003c/p\u003e"]]]],[["Customer Stories","How Vimeo uses Gemini and Google Workspace to help customers create videos that move the needle",null,["https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-700x700.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-400x400.jpg 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-700x700.jpg 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-700x700.jpg"],null,4,null,"https://workspace.google.com/blog/customer-stories/how-vimeo-uses-gemini-and-google-workspace-help-customers-create-videos-move-needle",null,1,[["The Google Workspace Team "]],null,"49108"],["Customer Stories","How Equifax achieved \u201cruthless collaboration\u201d with Google Workspace",null,["https://storage.googleapis.com/gweb-cloudblog-publish/images/Equifax_Header_Customer_Story.max-700x700.png","https://storage.googleapis.com/gweb-cloudblog-publish/images/Equifax_Header_Customer_Story.max-400x400.png 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/Equifax_Header_Customer_Story.max-700x700.png 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/Equifax_Header_Customer_Story.max-700x700.png"],null,4,null,"https://workspace.google.com/blog/customer-stories/how-equifax-achieved-ruthless-collaboration-google-workspace",null,1,[["JK Krug","Vice President of Digital Employee Experience, Equifax"]],null,"49088"],["Customer Stories","Turner Industries reimagines traditional ways of working by moving to Google Workspace",null,["https://storage.googleapis.com/gweb-cloudblog-publish/images/Turner.max-700x700.png","https://storage.googleapis.com/gweb-cloudblog-publish/images/Turner.max-400x400.png 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/Turner.max-700x700.png 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/Turner.max-700x700.png"],null,4,null,"https://workspace.google.com/blog/customer-stories/turner-industries-reimagines-traditional-ways-working-google-workspace",null,1,[["The Google Workspace Team "]],null,"49079"],["Customer Stories","Hydro Ottawa lights up the future of work with Gemini for Google Workspace",null,["https://storage.googleapis.com/gweb-cloudblog-publish/images/Reduced_Hydro_Ottawa_hero.max-700x700.png","https://storage.googleapis.com/gweb-cloudblog-publish/images/Reduced_Hydro_Ottawa_hero.max-400x400.png 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/Reduced_Hydro_Ottawa_hero.max-700x700.png 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/Reduced_Hydro_Ottawa_hero.max-700x700.png"],null,3,null,"https://workspace.google.com/blog/customer-stories/hydro-ottawa-lights-future-work-gemini-google-workspace",null,1,[["The Google Workspace Team "]],null,"49076"]],null,"Customer Stories",["Google Workspace Newsletter","Keep up with the evolving future of work and collaboration with insights, trends, and product news.","SIGN UP","https://workspace.google.com/","newsletter"],[["Customer Stories","https://workspace.google.com/blog/customer-stories","customer-stories"],["Identity and Security","https://workspace.google.com/blog/identity-and-security","identity-security"]]], sideChannel: {}});</script><script id="wiz_jd" nonce="3hJpLmV4pCsJ1zz-Dz6ZiQ">if (window['_wjdc']) {const wjd = {}; window['_wjdc'](wjd); delete window['_wjdc'];}</script><script aria-hidden="true" id="WIZ-footer" nonce="3hJpLmV4pCsJ1zz-Dz6ZiQ">window.wiz_progress&&window.wiz_progress(); 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class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/meet/">Meet</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/chat/">Chat</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/calendar/">Calendar</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/drive/">Drive</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/docs/">Docs</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/sheets/">Sheets</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/slides/">Slides</a></li><li 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aria-hidden="true"><path d="M5.41 7.59L4 9l8 8 8-8-1.41-1.41L12 14.17"></path></svg></span><a class="nRhiJb-Fx4vi Xe8PTd" href="https://workspace.google.com/security/">Security and management</a></span></h4><div class="glue-footer__site-links-list" id="security-and-management-content"><ul class="nRhiJb-di8rgd-ZGNLv" role="list"><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/admin/">Admin</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/admin/endpoint/">Endpoint</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/vault/">Vault</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/workinsights/">Work Insights</a></li></ul></div></div><div class="glue-footer__site-links-column eWp91"><h4 class="glue-footer__site-links-header"><span class="glue-footer__site-links-header-button" id="solutions-toggle"><span class="qDw9v">Solutions</span><span class="qDw9v"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-xgZe3c nRhiJb-Bz112c nRhiJb-xvvC8d-ixDaue-hFsbo" viewBox="0 0 24 24" role="presentation" aria-hidden="true"><path d="M5.41 7.59L4 9l8 8 8-8-1.41-1.41L12 14.17"></path></svg></span><a class="nRhiJb-Fx4vi Xe8PTd" href="https://workspace.google.com/solutions/">Solutions</a></span></h4><div class="glue-footer__site-links-list" id="solutions-content"><ul class="nRhiJb-di8rgd-ZGNLv" role="list"><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/business/new-business/">New Business</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/business/small-business/">Small Business</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/solutions/enterprise/">Enterprise</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/industries/retail/">Retail</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/industries/manufacturing/">Manufacturing</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/industries/professional-services/">Professional Services</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/industries/technology/">Technology</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/industries/healthcare/">Healthcare</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/industries/government/">Government</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://edu.google.com/products/workspace-for-education/education-fundamentals/" target="_blank">Education</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://www.google.com/nonprofits/" target="_blank">Nonprofits</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/solutions/ai/">Artificial Intelligence</a></li></ul></div></div></section><section class="dnHJTc"><div class="glue-footer__site-links-column eWp91"><h4 class="glue-footer__site-links-header"><span class="glue-footer__site-links-header-button" id="pricing-toggle"><span class="qDw9v">Pricing</span><span class="qDw9v"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-xgZe3c nRhiJb-Bz112c nRhiJb-xvvC8d-ixDaue-hFsbo" viewBox="0 0 24 24" role="presentation" aria-hidden="true"><path d="M5.41 7.59L4 9l8 8 8-8-1.41-1.41L12 14.17"></path></svg></span><a class="nRhiJb-Fx4vi Xe8PTd" href="https://workspace.google.com/pricing.html">Pricing</a></span></h4><div class="glue-footer__site-links-list" id="pricing-content"><ul class="nRhiJb-di8rgd-ZGNLv" role="list"><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/pricing.html">Compare pricing plans</a></li></ul></div></div><div class="glue-footer__site-links-column eWp91"><h4 class="glue-footer__site-links-header"><span class="glue-footer__site-links-header-button" id="add-ons-toggle"><span class="qDw9v">Add-ons</span><span class="qDw9v"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-xgZe3c nRhiJb-Bz112c nRhiJb-xvvC8d-ixDaue-hFsbo" viewBox="0 0 24 24" role="presentation" aria-hidden="true"><path d="M5.41 7.59L4 9l8 8 8-8-1.41-1.41L12 14.17"></path></svg></span><a class="nRhiJb-Fx4vi Xe8PTd" target="_blank">Add-ons</a></span></h4><div class="glue-footer__site-links-list" id="add-ons-content"><ul class="nRhiJb-di8rgd-ZGNLv" role="list"><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/solutions/ai/">Gemini for Workspace</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/meet-hardware/">Meet hardware</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/products/voice/">Google Voice</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://about.appsheet.com/home/" target="_blank">AppSheet</a></li></ul></div></div></section><section class="dnHJTc"><div class="glue-footer__site-links-column eWp91"><h4 class="glue-footer__site-links-header"><span class="glue-footer__site-links-header-button" id="resources-toggle"><span class="qDw9v">Resources</span><span class="qDw9v"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-xgZe3c nRhiJb-Bz112c nRhiJb-xvvC8d-ixDaue-hFsbo" viewBox="0 0 24 24" role="presentation" aria-hidden="true"><path d="M5.41 7.59L4 9l8 8 8-8-1.41-1.41L12 14.17"></path></svg></span><a class="nRhiJb-Fx4vi Xe8PTd" href="https://workspace.google.com/faq/">Resources</a></span></h4><div class="glue-footer__site-links-list" id="resources-content"><ul class="nRhiJb-di8rgd-ZGNLv" role="list"><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/working-remotely/">Working remotely</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/security/">Security</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/customers/">Customer Stories</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/faq/">FAQs</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://cloud.withgoogle.com/partners/?products=GOOGLE_WORKSPACE_PRODUCT" target="_blank">Partners</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/marketplace/">Marketplace</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/integrations/">Integrations</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/training/">Training & Certification</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/landing/partners/referral/">Refer Google Workspace</a></li></ul></div></div></section><section class="dnHJTc"><div class="glue-footer__site-links-column eWp91"><h4 class="glue-footer__site-links-header"><span class="glue-footer__site-links-header-button" id="learning-and-support-toggle"><span class="qDw9v">Learning and support</span><span class="qDw9v"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-xgZe3c nRhiJb-Bz112c 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target="_blank">Forums for Admins</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://www.google.com/appsstatus" target="_blank">Google Workspace Dashboard</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://workspace.google.com/whatsnew/">What's New in Google Workspace</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://www.google.com/a/partnersearch/" target="_blank">Find a Google Workspace Partner</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://www.googlecloudcommunity.com/gc/Google-Workspace/ct-p/google-workspace" target="_blank">Join the community of IT Admins</a></li><li class="nRhiJb-MlowIf-PLDbbf-rymPhb-ibnC6b"><a class="nRhiJb-Fx4vi" href="https://cloud.google.com/press/" target="_blank">Press</a></li></ul></div></div><div class="glue-footer__site-links-column eWp91"><h4 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