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Hydro Ottawa transforms how it works with Gemini for Google Workspace | Google Workspace Blog
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30, 2024</div></div></section><div class="EKklye"><div class="nRhiJb-DARUcf ZWw7T"><div class="npzWPc"><div class="dzoHJ"><div class="nRhiJb-DX2B6 nRhiJb-DX2B6-OWXEXe-h30Snd"><div class="nRhiJb-j5y3u"><ul class="nRhiJb-Qijihe phRaUe" role="list"><li class="hpHPGf"><a class="nRhiJb-ARYxNe" href="https://x.com/intent/tweet?text=Hydro%20Ottawa%20lights%20up%20the%20future%20of%20work%20with%20Gemini%20for%20Google%20Workspace%20@GoogleWorkspace&url=https://workspace.google.com/blog/customer-stories/hydro-ottawa-lights-future-work-gemini-google-workspace" data-g-event="social icons: body"data-g-action="share: x"data-g-label="https://xcom/intent/tweettext=hydro ottawa lights up the future of work with gemini for google workspace%20@googleworkspace&url=https://workspacegooglecom/blog/customer-stories/hydro-ottawa-lights-future-work-gemini-google-workspace" target="_blank" rel="noopener"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-DX2B6 nRhiJb-Bz112c-OWXEXe-nSuQf" viewBox="0 0 24 24" 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href="mailto:?subject=Hydro%20Ottawa%20lights%20up%20the%20future%20of%20work%20with%20Gemini%20for%20Google%20Workspace&body=Check%20out%20this%20article%20on%20the%20Cloud%20Blog:%0A%0AHydro%20Ottawa%20lights%20up%20the%20future%20of%20work%20with%20Gemini%20for%20Google%20Workspace%0A%0AWhat%20if%20generative%20AI%20could%20help%20power%20a%20nation’s%20capital?%20Hydro%20Ottawa%20is%20on%20a%20journey%20to%20see%20what’s%20possible%20with%20Gemini%20for%20Google%20Workspace.%0A%0Ahttps://workspace.google.com/blog/customer-stories/hydro-ottawa-lights-future-work-gemini-google-workspace" data-g-event="social icons: body"data-g-action="share: email"data-g-label="mailto:subject=hydro ottawa lights up the future of work with gemini for google workspace&body=check%20out%20this%20article%20on%20the%20cloud%20blog:%0a%0ahydro ottawa lights up the future of work with gemini for google workspace%0a%0awhat if generative ai could help power a nation’s capital hydro ottawa is on a journey to 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loading="lazy"/></section></div></div></div></section><section class="nRhiJb-DARUcf"><div class="nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-wNfPc-cGMI2b"><section class="DA9Qj nRhiJb-ObfsIf nRhiJb-fmcmS-oXtfBe"><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-c5RTEf"></div><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-qWD73c"><h5 class="cHE8Ub Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-qWD73c">The Google Workspace Team </h5><p class="nRhiJb-qJTHM khCp7b"></p></div></section></div></section><div class="nRhiJb-DARUcf"><div class="nRhiJb-ObfsIf nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-qWD73c-cGMI2b"><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-ibL1re dzoHJ"><div class="aLW4J" track-metadata-module="left rail"><h5 class="qZDXV Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-wNfPc">Google Workspace Newsletter</h5><p class="nRhiJb-cHYyed Mrfygc nRhiJb-BP2Omd-ma6Yeb-KE6vqe nRhiJb-DbgRPb-R6PoUb-cGMI2b">Keep up with the evolving future of work and collaboration with insights, trends, and product news.</p><a class="nRhiJb-LgbsSe nRhiJb-LgbsSe-OWXEXe-CNusmb-o6Shpd " href="https://workspace.google.com/?source=gafb-blog_article-body-en#newsletter" data-g-event="blog_article: body"data-g-action="google workspace newsletter"data-g-label="https://workspacegooglecom/source=gafb-blog_article-body-en#newsletter">SIGN UP </a></div></div><div class="OYL9D nRhiJb-kR0ZEf-OWXEXe-GV1x9e-OiUrBf" jsname="tx2NYc"><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><p>“The collaborative nature of the Workspace tools has not only accelerated our existing processes but also shed light on any shortcomings within them.”<b> </b>— <b>Santhosh Jayasankar</b>, <b>Manager of Enterprise Architecture</b>, <b>Hydro Ottawa Limited</b></p><p><b><u>Snapshot:</u></b> Powering Canada’s capital city requires powerful tools. That’s why <a href="https://www.hydroottawa.com/en">Hydro Ottawa</a> relies on <a href="https://workspace.google.com/intl/en_ca/">Google Workspace</a>. Learn how Workspace helps the electricity provider:</p><ul><li><p>Harness the power of secure collaboration</p></li><li><p>Augment everyday tasks daily with <a href="https://workspace.google.com/intl/en_ca/solutions/ai/">Gemini for Google Workspace</a></p></li><li><p>Remove friction from day-to-day processes to deliver better, more cost-effective services</p></li></ul><hr><h3>The mission and the challenge</h3><p>What if generative AI could help power a nation’s capital? Hydro Ottawa is on a journey to find out.</p><p>Since 1916, Hydro Ottawa has managed critical infrastructure for Canada’s capital, distributing electricity to 364,000 homes and businesses. At Hydro Ottawa, security is the cornerstone of their operations. They take a zero-risk approach when adopting new technologies, going beyond their core offering to provide customers with safe and reliable power. </p><p>This is why the company chose Google Workspace as its collaboration platform in 2020 and why it opted into the Gemini for Google Workspace pilot in 2024. Here’s how Hydro Ottawa uses Workspace and Gemini to power productivity and generate more reliable, cost-friendly services.</p><h3>The switch to Google Workspace and Gemini</h3><p>Hydro Ottawa’s journey with Workspace began with <a href="https://meet.google.com/">Google Meet</a> at the onset of the COVID-19 pandemic. When teams couldn’t meet in person, the company needed a secure solution that could keep them connected with as little friction as possible — and Meet seamlessly filled that need. By the time <b>Theresa Sippert</b> joined as <b>Manager of Information Management</b> less than a year later, Workspace fueled nearly all of Hydro Ottawa’s communication and collaboration needs.</p><p>“Since Hydro Ottawa had already adopted Google Workspace, it was easy for me to integrate into the team and get up to speed while working remotely during COVID-19,” Sippert says. “Everything I do now, from asking quick questions in <a href="https://chat.google.com/">Google Chat</a>, to writing in <a href="https://www.google.com/docs/about/">Docs</a>, to building presentations in <a href="https://workspace.google.com/intl/en_ca/products/slides/">Slides</a>, happens in Workspace.”</p><p>During the pandemic, the Director on Sippert’s team also started a bi-weekly Meet to give people a place to connect and socialize with their team. “It was more of a networking moment than a business meeting and was a fantastic way to feel like part of a team when we couldn’t be on site,” she says.</p></span></section><section class="QzPuud"><section><figure class="NEBdNd"><section class="PBkdHd DhGbH" jscontroller="SCGBie" jsaction="rcuQ6b:npT2md"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-1600x1600.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-1600x1600.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><section class="glue-modal glue-modal--dark QHdDac" role="dialog" aria-modal="true"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-1600x1600.jpg" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-1600x1600.jpg" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><button class="glue-modal__close-btn" tabindex="0" aria-label="Close this modal"></button></section></section></figure><div class="nRhiJb-cHYyed nRhiJb-DbgRPb-R6PoUb-ma6Yeb ZpqjUe"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'>Google Workspace fulfills Hydro Ottawa’s remote and in-office collaboration needs</span></div></section></section><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><p>As generative AI expanded across industries, the team wondered how to safely bring its power to Hydro Ottawa. “If you want generative AI to work for your organization, you have to take it to where the data is,” says <b>Santhosh Jayasankar</b>, <b>Manager of Enterprise Architecture</b> at Hydro Ottawa. “Since much of our unstructured data, like emails and documents, is stored in Google Workspace, we already had robust security measures in place through the platform. This made joining the Gemini for Google Workspace pilot a no-brainer.”</p><p>The pilot began with 50 people and quickly grew to over 100 as team members discovered the value Gemini could bring to their everyday tasks. Deployed across all divisions to give every team an opportunity to explore its capabilities, Hydro Ottawa uses Gemini to:</p><ul><li><p>create job posts for recruiters</p></li><li><p>conduct legal and technical research</p></li><li><p>write policies</p></li><li><p>generate content for internal and public-facing communications across channels</p></li><li><p>summarize large documents and Google Slides presentations</p></li><li><p>provide structured meeting agendas</p></li></ul><p>“Collaboration is an important aspect of any work environment, and if you can’t do that with the tools you have, you’re blocked before you’ve started,” Jayasankar says. “The collaborative nature of the Workspace tools has not only accelerated our existing processes but also shed light on any shortcomings within them.”</p></span></section><section class="QzPuud"><section><figure class="NEBdNd"><section class="PBkdHd DhGbH" jscontroller="SCGBie" jsaction="rcuQ6b:npT2md"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa3.max-1600x1600.png" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa3.max-1600x1600.png" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><section class="glue-modal glue-modal--dark QHdDac" role="dialog" aria-modal="true"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa3.max-1600x1600.png" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa3.max-1600x1600.png" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><button class="glue-modal__close-btn" tabindex="0" aria-label="Close this modal"></button></section></section></figure><div class="nRhiJb-cHYyed nRhiJb-DbgRPb-R6PoUb-ma6Yeb ZpqjUe"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'>Hydro Ottawa uses Google Workspace to keep teams connected</span></div></section></section><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><h3>Looking ahead</h3><p>Hydro Ottawa’s usage of Workspace and Gemini continues to grow, with additional users onboarded every week. The team has also started using Gemini in the side panel of Workspace applications to make it even easier to perform quick tasks like summarizing emails or documents, or searching shared drives to access relevant information.</p><p>"The Google Gemini pilot gave us a lens into the productivity gains and automation opportunities that AI could bring to our organization as we work towards the energy transition in our sector,” says <b>Mark Fernandes</b>, <b>Chief Information & Technology Officer</b> at Hydro Ottawa. “It enhances our employee experience and puts the necessary tools into their hands to better serve our customers."</p><p>Sippert agrees: “AI is everywhere and the Gemini for Google Workspace pilot was an opportunity to shape the technology before it became available to the masses. We got to be on the ground floor of something exciting and be part of something bigger than ourselves.”</p></span></section><section class="QzPuud"><section><figure class="NEBdNd"><section class="PBkdHd DhGbH" jscontroller="SCGBie" jsaction="rcuQ6b:npT2md"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-1600x1600.png" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-1600x1600.png" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><section class="glue-modal glue-modal--dark QHdDac" role="dialog" aria-modal="true"><img class="JcsBte mZzdH undefined" src="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-1600x1600.png" alt="https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-1600x1600.png" jsname='P3Vluc' jsaction="click:HTIlC" loading="lazy"/><button class="glue-modal__close-btn" tabindex="0" aria-label="Close this modal"></button></section></section></figure><div class="nRhiJb-cHYyed nRhiJb-DbgRPb-R6PoUb-ma6Yeb ZpqjUe"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'>Google Meet gives teams a place to connect from anywhere</span></div></section></section><section class="kcBhad"><section class="Fabbec"><span class="WrMNjb">Posted in</span><ul class="FzXI4e"><li class="I4B51b"><a href="https://workspace.google.com/blog/customer-stories" data-g-event="tag list: body"data-g-action="customer stories"data-g-label="https://workspacegooglecom/blog/customer-stories">Customer Stories</a></li><li class="I4B51b"><a href="https://workspace.google.com/blog/ai-and-machine-learning" data-g-event="tag list: body"data-g-action="ai and machine learning"data-g-label="https://workspacegooglecom/blog/ai-and-machine-learning">AI and Machine Learning</a></li></ul></section></section></div></div></div></div></div><section class="nRhiJb-DARUcf " 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That\u2019s why \u003ca href\u003d\"https://www.hydroottawa.com/en\"\u003eHydro Ottawa\u003c/a\u003e relies on \u003ca href\u003d\"https://workspace.google.com/intl/en_ca/\"\u003eGoogle Workspace\u003c/a\u003e. Learn how Workspace helps the electricity provider:\u003c/p\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eHarness the power of secure collaboration\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eAugment everyday tasks daily with \u003ca href\u003d\"https://workspace.google.com/intl/en_ca/solutions/ai/\"\u003eGemini for Google Workspace\u003c/a\u003e\u003c/p\u003e\u003c/li\u003e\u003cli\u003e\u003cp\u003eRemove friction from day-to-day processes to deliver better, more cost-effective services\u003c/p\u003e\u003c/li\u003e\u003c/ul\u003e\u003chr\u003e\u003ch3\u003eThe mission and the challenge\u003c/h3\u003e\u003cp\u003eWhat if generative AI could help power a nation\u2019s capital? Hydro Ottawa is on a journey to find out.\u003c/p\u003e\u003cp\u003eSince 1916, Hydro Ottawa has managed critical infrastructure for Canada\u2019s capital, distributing electricity to 364,000 homes and businesses. At Hydro Ottawa, security is the cornerstone of their operations. They take a zero-risk approach when adopting new technologies, going beyond their core offering to provide customers with safe and reliable power.\u00a0\u003c/p\u003e\u003cp\u003eThis is why the company chose Google Workspace as its collaboration platform in 2020 and why it opted into the Gemini for Google Workspace pilot in 2024. Here\u2019s how Hydro Ottawa uses Workspace and Gemini to power productivity and generate more reliable, cost-friendly services.\u003c/p\u003e\u003ch3\u003eThe switch to Google Workspace and Gemini\u003c/h3\u003e\u003cp\u003eHydro Ottawa\u2019s journey with Workspace began with \u003ca href\u003d\"https://meet.google.com/\"\u003eGoogle Meet\u003c/a\u003e at the onset of the COVID-19 pandemic. When teams couldn\u2019t meet in person, the company needed a secure solution that could keep them connected with as little friction as possible \u2014 and Meet seamlessly filled that need. By the time \u003cb\u003eTheresa Sippert\u003c/b\u003e joined as \u003cb\u003eManager of Information Management\u003c/b\u003e less than a year later, Workspace fueled nearly all of Hydro Ottawa\u2019s communication and collaboration needs.\u003c/p\u003e\u003cp\u003e\u201cSince Hydro Ottawa had already adopted Google Workspace, it was easy for me to integrate into the team and get up to speed while working remotely during COVID-19,\u201d Sippert says. \u201cEverything I do now, from asking quick questions in \u003ca href\u003d\"https://chat.google.com/\"\u003eGoogle Chat\u003c/a\u003e, to writing in \u003ca href\u003d\"https://www.google.com/docs/about/\"\u003eDocs\u003c/a\u003e, to building presentations in \u003ca href\u003d\"https://workspace.google.com/intl/en_ca/products/slides/\"\u003eSlides\u003c/a\u003e, happens in Workspace.\u201d\u003c/p\u003e\u003cp\u003eDuring the pandemic, the Director on Sippert\u2019s team also started a bi-weekly Meet to give people a place to connect and socialize with their team. \u201cIt was more of a networking moment than a business meeting and was a fantastic way to feel like part of a team when we couldn\u2019t be on site,\u201d she says.\u003c/p\u003e"]]],[null,null,null,["Google Workspace fulfills Hydro Ottawa\u2019s remote and in-office collaboration needs",[["https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-1600x1600.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-900x900.jpg 843w, https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-1600x1600.jpg 1600w"," 843px, 1600px","https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa2.max-1600x1600.jpg"]],[null,"Google Workspace fulfills Hydro Ottawa\u2019s remote and in-office collaboration needs"]]],[null,null,[null,[null,"\u003cp\u003eAs generative AI expanded across industries, the team wondered how to safely bring its power to Hydro Ottawa. \u201cIf you want generative AI to work for your organization, you have to take it to where the data is,\u201d says \u003cb\u003eSanthosh Jayasankar\u003c/b\u003e, \u003cb\u003eManager of Enterprise Architecture\u003c/b\u003e at Hydro Ottawa. \u201cSince much of our unstructured data, like emails and documents, is stored in Google Workspace, we already had robust security measures in place through the platform. This made joining the Gemini for Google Workspace pilot a no-brainer.\u201d\u003c/p\u003e\u003cp\u003eThe pilot began with 50 people and quickly grew to over 100 as team members discovered the value Gemini could bring to their everyday tasks. 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The team has also started using Gemini in the side panel of Workspace applications to make it even easier to perform quick tasks like summarizing emails or documents, or searching shared drives to access relevant information.\u003c/p\u003e\u003cp\u003e\u0026quot;The Google Gemini pilot gave us a lens into the productivity gains and automation opportunities that AI could bring to our organization as we work towards the energy transition in our sector,\u201d says \u003cb\u003eMark Fernandes\u003c/b\u003e, \u003cb\u003eChief Information \u0026amp; Technology Officer\u003c/b\u003e at Hydro Ottawa. \u201cIt enhances our employee experience and puts the necessary tools into their hands to better serve our customers.\u0026quot;\u003c/p\u003e\u003cp\u003eSippert agrees: \u201cAI is everywhere and the Gemini for Google Workspace pilot was an opportunity to shape the technology before it became available to the masses. We got to be on the ground floor of something exciting and be part of something bigger than ourselves.\u201d\u003c/p\u003e"]]],[null,null,null,["Google Meet gives teams a place to connect from anywhere",[["https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-1600x1600.png","https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-900x900.png 843w, https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-1600x1600.png 1600w"," 843px, 1600px","https://storage.googleapis.com/gweb-cloudblog-publish/images/HydroOttawa4.max-1600x1600.png"]],[null,"Google Meet gives teams a place to connect from anywhere"]]]],[["Customer Stories","How Vimeo uses Gemini and Google Workspace to help customers create videos that move the needle",null,["https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-700x700.jpg","https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-400x400.jpg 324w, https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-700x700.jpg 648w"," 324px, 648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/GWS_Blog_header_Customer_stories.max-700x700.jpg"],null,4,null,"https://workspace.google.com/blog/customer-stories/how-vimeo-uses-gemini-and-google-workspace-help-customers-create-videos-move-needle",null,1,[["The Google Workspace Team "]],null,"49108"],["Customer Stories","How Equifax achieved \u201cruthless collaboration\u201d with Google 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648px","https://storage.googleapis.com/gweb-cloudblog-publish/images/Natura_4.max-700x700.png"],null,5,null,"https://workspace.google.com/blog/customer-stories/humana-cuts-costs-tightens-security-migrates-users-google-workspace",null,1,[["The Google Workspace Team "]],null,"49078"]],null,"Customer Stories",["Google Workspace Newsletter","Keep up with the evolving future of work and collaboration with insights, trends, and product news.","SIGN UP","https://workspace.google.com/","newsletter"],[["Customer Stories","https://workspace.google.com/blog/customer-stories","customer-stories"],["AI and Machine Learning","https://workspace.google.com/blog/ai-and-machine-learning","ai-machine-learning"]]], sideChannel: {}});</script><script id="wiz_jd" nonce="rgsfusozqlD5b9xIzLmfPg">if (window['_wjdc']) {const wjd = {}; window['_wjdc'](wjd); delete window['_wjdc'];}</script><script aria-hidden="true" id="WIZ-footer" nonce="rgsfusozqlD5b9xIzLmfPg">window.wiz_progress&&window.wiz_progress(); 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