Best Customer Service Software in 2024

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<div class="page-category page-category--small-cat" data-no-cloudrank-tab="1" > <div class="main-container"> <div class="page-category__bc"> <ul> <li><a href="https://financesonline.com" title="Home">Home</a></li> <li><a href="/c/crm-software/">CRM Software</a></li> <li>Customer Service Software</li> </ul> <div class="clearfix"></div> </div> <div class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/customer-service-software/" data-target="#top20-tab" data-term="73" data-nojs="true" data-small-cat="true" > <h1>Best Customer Service Software in 2024</h1> </a> <a class="page-category__tab " href="/c/customer-service-software/?top10" data-target="#top10-tab" data-term="73">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="73"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is Customer Service Software?</h3> <p>Customer service software can be used by enterprises to build profitable business relationships with their customers to ensure steady revenue generation. You can place your customers in convenient categories based on their shopping habits, order histories, social mentions, feedback and other criteria. <a href="#" class="show-more-js">Show more</a><span class="show-more-hidden"> Another advantage is you can get insightful information about your customers from your communications with them on multiple channels such as phone, email, and social media. Customer service software offers more benefits by helping you to track prospects, carry out loyalty campaigns, and build a sales funnel. To start your search for the perfect customer service software, check out <a href='https://reviews.financesonline.com/p/zendesk-cs/'>Zendesk</a> which is the current leader in this category as well as other highly rated applications. <a href="#" class="show-less-js">Show less</a></span></p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>To develop this list of best Customer Service Software we have checked 305 different solutions currently present on the market, analyzing their features, how easy are they are to learn, client service, available integrations with other systems as well as mobile device support with our unique <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating algorithm. This ranking has been created by Nestor Gilbert, our B2B authority responsible for the Customer Service Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 12 Customer Service Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="73" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2stY3MvI2NhdGVnb3J5PWN1c3RvbWVyLXNlcnZpY2Utc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-145526" data-id="145526" type="checkbox"> <span></span> <label for="compare-145526">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk-cs/" title="Zendesk"> <span>1. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2stY3Mv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoZGVzay1vbW5pLyNjYXRlZ29yeT1jdXN0b21lci1zZXJ2aWNlLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo.png 186w, https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-369268" data-id="369268" type="checkbox"> <span></span> <label for="compare-369268">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshdesk-omni/" title="Freshdesk Omni"> <span>2. </span> Freshdesk Omni </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNod29ya3Njc3Mv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2Utc2VydmljZS1jbG91ZC8jY2F0ZWdvcnk9Y3VzdG9tZXItc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2.png 186w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-18143" data-id="18143" type="checkbox"> <span></span> <label for="compare-18143">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/salesforce-service-cloud/" title="Salesforce Service Cloud"> <span>3. </span> Salesforce Service Cloud </a> </h4> <span>Our score: <span class="blue">9.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3NhbGVzZm9yY2VoZWxwZGVza212Zi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc2VydmljZS8jY2F0ZWdvcnk9Y3VzdG9tZXItc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2014/11/fsel.png 200w, https://s.financesonline.com/uploads/2014/11/fsel-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-536" data-id="536" type="checkbox"> <span></span> <label for="compare-536">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshservice/" title="Freshservice"> <span>4. </span> Freshservice </a> </h4> <span>Our score: <span class="blue">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNoc2VydmljZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2h1YnNwb3Qtc2VydmljZS1odWIvI2NhdGVnb3J5PWN1c3RvbWVyLXNlcnZpY2Utc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w, https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-104851" data-id="104851" type="checkbox"> <span></span> <label for="compare-104851">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub"> <span>5. </span> HubSpot Service Hub </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2h1YnNwb3RzZXJ2aWNlaHViLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2luY29udGFjdC8jY2F0ZWdvcnk9Y3VzdG9tZXItc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NICE inContact CXone reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2.png 186w, https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-14739" data-id="14739" type="checkbox"> <span></span> <label for="compare-14739">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/incontact/" title="NICE inContact CXone"> <span>6. </span> NICE inContact CXone </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">91%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2luY29udGFjdC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3ZpdmFudGlvLXByby8jY2F0ZWdvcnk9Y3VzdG9tZXItc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vivantio reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/vivantio-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/vivantio-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-92602" data-id="92602" type="checkbox"> <span></span> <label for="compare-92602">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vivantio-pro/" title="Vivantio"> <span>7. </span> Vivantio </a> </h4> <span>Our score: <span class="blue">8.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">93%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3ZpdmFudGlvLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL21hbmFnZWVuZ2luZS1zZXJ2aWNlZGVzay8jY2F0ZWdvcnk9Y3VzdG9tZXItc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ManageEngine ServiceDesk Plus reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2015/04/sdeskl.png 200w, https://s.financesonline.com/uploads/2015/04/sdeskl-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-12840" data-id="12840" type="checkbox"> <span></span> <label for="compare-12840">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="ManageEngine ServiceDesk Plus"> <span>8. </span> ManageEngine ServiceDesk Plus </a> </h4> <span>Our score: <span class="blue">8.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL21hbmFnZWVuZ2luZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpc2lvbi1oZWxwZGVzay8jY2F0ZWdvcnk9Y3VzdG9tZXItc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/visionthumb1.png 186w, https://s.financesonline.com/uploads/2019/07/visionthumb1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13261" data-id="13261" type="checkbox"> <span></span> <label for="compare-13261">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/vision-helpdesk/" title="Vision Helpdesk"> <span>9. </span> Vision Helpdesk </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3Zpc2lvbi8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmVhZ2VudC8jY2F0ZWdvcnk9Y3VzdG9tZXItc2VydmljZS1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveAgent reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/liveagent-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/liveagent-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13296" data-id="13296" type="checkbox"> <span></span> <label for="compare-13296">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/liveagent/" title="LiveAgent"> <span>10. </span> LiveAgent </a> </h4> <span>Our score: <span class="blue">9.3</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>This live chat software may be simple, but it is powerful on top of being intuitive. It centralizes communications, such as keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NwaXJhbGRlc2svI2NhdGVnb3J5PWN1c3RvbWVyLXNlcnZpY2Utc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Spiraldesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2.png 186w, https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to 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<div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NpbXBsZS1jcm0tc3lzdGVtLyNjYXRlZ29yeT1jdXN0b21lci1zZXJ2aWNlLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="120" height="62" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Simple CRM System reviews" sizes="(max-width: 120px) 100vw, 120px" data-srcset="https://s.financesonline.com/uploads/2016/08/simpl.png 120w, https://s.financesonline.com/uploads/2016/08/simpl-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-29735" data-id="29735" type="checkbox"> <span></span> <label for="compare-29735">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/simple-crm-system/" title="Simple CRM System"> <span>12. </span> Simple CRM System </a> </h4> <span>Our score: <span class="blue">7.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Simple CRM System is an out-of-the-box CRM with a friendly interface, which will allow you to perform all important CRM functions literally on a single spreadsheet.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> </div> <div class="category__rank-sort category__rank-sort--mobile-show"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="73" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="category__sidebar col col--25 col--sm content-visibility"> <div class="category__categories mini-hide"> <h4>Similar Categories:</h4> <p>In the event you didn't find just the solution you were looking for here's a list of various categories similar to Customer Service Software that you might want to browse through:</p> <ul> <li><a href="/c/crm-software/" title="CRM Software">CRM Software</a><li><a href="/c/crm-software/enterprise/" title="CRM Software for Enterprise">CRM Software for Enterprise</a><li><a href="/c/crm-software/small-business/" title="CRM Software for Small Business">CRM Software for Small Business</a><li><a href="/c/customer-service-software/small-business/" title="Customer Service Software for Small Business">Customer Service Software for Small Business</a><li><a href="/c/crm-software/free/" title="Free CRM Software">Free CRM Software</a><li><a href="/c/customer-service-software/free/" title="Free Customer Service Software">Free Customer Service Software</a><li><a href="/c/online-crm-software/" title="Online CRM Software">Online CRM Software</a><li><a href="/c/reviews-management-software/" title="Reviews Management Software">Reviews Management Software</a><li><a href="/c/social-media-crm/" title="Social Media CRM">Social Media CRM</a> </ul> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="Customer Service Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2020/04/Customer-Service-Software-Guide-1.png 1000w, https://s.financesonline.com/uploads/2020/04/Customer-Service-Software-Guide-1-300x145.png 300w, https://s.financesonline.com/uploads/2020/04/Customer-Service-Software-Guide-1-768x371.png 768w, https://s.financesonline.com/uploads/2020/04/Customer-Service-Software-Guide-1-93x45.png 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p><span style="font-weight: 400;">Customer service is an important aspect of business and good quality software can help to streamline your processes and boost customer satisfaction. It can help you serve your online customers more efficiently and capture useful information you can use for improvement. Since there are numerous customer service tools available in the market, selecting the right one can be a difficult task. To start, be clear about your goals and unique needs. Consider the following list of factors and features as you look for the best customer service tools for small business and enterprises and do informed comparisons.</span></p> <p><span style="font-weight: 400;">Our customer service software guide will help you understand the benefits of this kind of software as well as the features you can expect to find in one. After reading this guide, we hope that you become more equipped to choose the right software for your organization. </span></p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to know each product with free trial</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">Start by signing up for the free trials or demo offered by leading customer service software providers to check out their features free of cost and do a general comparison. We suggest you register for the free trials of the platforms that have received the highest SmartScore rankings and Customer Satisfaction Rating in our customer service software reviews, and to look for the best Customer Service software for your company. These tools are:</span> <a href="https://reviews.financesonline.com/p/freshdesk/"><span style="font-weight: 400;">Freshsdesk</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/velocify/"><span style="font-weight: 400;">Velocify</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/xsellco-fusion/"><span style="font-weight: 400;">XSellco Fusion</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/uservoice/"><span style="font-weight: 400;">Uservoice</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/booksteam/"><span style="font-weight: 400;">BookSteam</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/oncontact/"><span style="font-weight: 400;">OnContact</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/preact/"><span style="font-weight: 400;">Preact</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/gainsight/"><span style="font-weight: 400;">Gainsight</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/salesboom-crm/"><span style="font-weight: 400;">Salesboom CRM</span></a><span style="font-weight: 400;">, and </span><a href="https://reviews.financesonline.com/p/itouchvision-contact-centre/"><span style="font-weight: 400;">iTouchVision Contact Centre</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">By subscribing to free trial, you will get a good idea of what the customer service software you’re trying out can do. You can judge the software better in terms of usability and functionality. Free product trials allow you to experience first-hand the functionalities and benefits that top customer service software can offer.</span></p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <ul> <li><span style="font-weight: 400;"><strong>Enterprise companies</strong> that have plenty of users, complex requirements, and use an integrated software solution across all business units.</span></li> <li><span style="font-weight: 400;"><strong>High-volume call center buyers</strong> who operate one or more big call centers.</span></li> <li><span style="font-weight: 400;"><strong>Small business CRM buyers</strong> who wish add to add basic interaction tracking and trouble ticketing capabilities to boost customer relationships with strong support.</span></li> <li><span style="font-weight: 400;"><strong>Field service buyers</strong> who work for large companies that offer service at the customer location and make use of mobile apps to work on the go.</span></li> </ul> <p><span style="font-weight: 400;">Whether you’re a company that has your own customer service team or an outsourcing company that specializes in customer support services, a highly capable customer service software is a vital addition to the business tools you’re currently using. The key is to identify your needs and find the software that suits those.</span></p> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-customer-service-software"><span class="cat-icon cat-icon--examples"></span>What are Examples of Customer Service Software?</h3> <div class="article-section__text"> <ul> <li><a href="https://reviews.financesonline.com/p/freshdesk/"><strong>Freshshdesk</strong></a><strong>:</strong><span style="font-weight: 400;"> Freshdesk is an award-winning cloud-hosted help desk solution with really useful features and exceptional customer service. </span></li> <li><strong><a href="https://reviews.financesonline.com/p/velocify/">Velocify</a>:</strong><span style="font-weight: 400;"> Velocify automates your customer relationship management, lead management, sales management, and sales enablement in one user-friendly system.</span></li> <li><strong><a href="https://reviews.financesonline.com/p/xsellco-fusion/">XSellco Fusion</a>:</strong><span style="font-weight: 400;"> XSellco Fusion is an all-in-one reputation management app designed for Amazon and eBay merchants.</span></li> <li><strong><a href="https://reviews.financesonline.com/p/uservoice/">Uservoice</a>:</strong><span style="font-weight: 400;"> Uservoice is a SaaS software that enables users to collect information, analyze trends, and study market movements to get to know their customers better.</span></li> <li><strong><a href="https://reviews.financesonline.com/p/booksteam/">BookSteam</a>:</strong><span style="font-weight: 400;"> BookSteam is a cloud-based, powerful yet flexible online appointment scheduling software.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="types-of-customer-service-software"><span class="cat-icon cat-icon--types"></span>Types of Customer Service Software</h3> <div class="article-section__text"> <ul> <li><b>Live chat – </b><span style="font-weight: 400;">Helps you provide customer service to your website visitors in real-time.</span><b>  </b></li> <li><b>Phone systems – </b><span style="font-weight: 400;">These solutions are used in call centers and include features, such as IVR, call transfer, call recording, and performance reports.</span></li> <li><b>Ticketing system – </b><span style="font-weight: 400;">This means an email-based solution that helps agents prioritize and answer queries.</span></li> <li><b>Knowledge base – </b><span style="font-weight: 400;">This is a self-help resource that customers can use to resolve queries on their own.</span></li> <li><b>Community forums</b><span style="font-weight: 400;"> – Users can utilize these forums to ask questions, give tips, and reply to </span><span style="font-weight: 400;">customers’ queries.</span></li> <li><b>Mobile in-app support</b><span style="font-weight: 400;"> – Take your helpdesk wherever you go by using mobile apps to provide customer support.</span></li> </ul> <p><span style="font-weight: 400;">These are the different types of customer service software. Some programs may cover more than one or all of these functionalities. By knowing the types of customer service software currently available, you’ll know which ones can help your business the most.</span></p> </div> </div><div class="article-section"> <h3 id="key-features-of-customer-service-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of Customer Service Software</h3> <div class="article-section__text"> <ul> <li><b>Live chat: </b><span style="font-weight: 400;">Allows agents to chat in real-time with website visitors and automatically capture the content of the conversations in the ticketing system.</span></li> <li><b>Customer self-service: </b><span style="font-weight: 400;">Provides a customer portal through which customers can find answers to common issues. The content of the self-help portal can include a knowledge base, how-to pages, searchable FAQs, and documentation.</span></li> <li><b>Knowledge base: </b><span style="font-weight: 400;">Contains a database of descriptions of common issues. This resource can be accessed by external customers or reserved for the internal use of support agents.</span></li> <li><b>Multi-channel management: </b>T<span style="font-weight: 400;">his feature enables management of customer interactions received through multiple channels such as phone, live chat, Web, mobile app, Twitter, Facebook, and others. The software stores all interactions and they can be routed to the right agents for resolution.</span></li> <li><b>Analytics and reporting: </b><span style="font-weight: 400;">Managers can create custom reports that offer insight on time to resolution, team performance, customer satisfaction, and other vital indicators. </span></li> <li><b>Strategy and Goals: </b><span style="font-weight: 400;">Define your company’s goals for customer service improvement. Which processes do you wish to address with the software? Do you have any industry-specific issues that need to be accommodated? Are you planning to provide customer support through multiple channels, such as phone, live chat, email, and mobile devices? If yes, you need a robust customer service application that accommodates all these needs. If no, you can use a simple single-channel service system.</span></li> <li><b>Ease of Use: </b><span style="font-weight: 400;">Your agents should find the software easy to use. It should be simple and effective to help them perform their work efficiently. You can use the software to streamline and simplify your workflow so that your agents are able to avoid mistakes. The learning curve should not be steep so that it is easy to train your agents and implement the software with minimal disruption to your business services. </span></li> <li><b>Scalability: </b><span style="font-weight: 400;">The software should be scalable to meet the demands of your company’s future growth. Opt for a cloud-based solution that makes it easy for you to add or remove users as required. Make sure the vendor offers flexible pricing packages so that you can switch between plans as the needs arise.</span></li> <li><b>Flexibility: </b><span style="font-weight: 400;">A flexible, cloud-based solution can help your employees access the system from anywhere. They would be able to work from home, use their mobile device to access data, and continue to be productive even in the field. The vendor should offer flexible pricing options that can be changed easily, depending on desired features, number of users, and company size.</span></li> <li><b>Cost: </b><span style="font-weight: 400;">The best solutions are sure to cost a little more. But don’t be stingy as they offer high-quality features and benefits. Contact the vendor and clarify important details, such as technical support, resources, training, implementation, and the capability to scale up or down as needed.</span></li> <li><b>Technical Support and Training: </b><span style="font-weight: 400;">Find out if the vendor charges for technical support and training. An initial training program can help your agents learn to use the software quickly and effectively. The vendor should provide 24/7 technical support through multiple channels to help resolve any issues you may have with the software. Select a vendor that has a good reputation for providing reliable technical and customer support.</span></li> </ul> <p><span style="font-weight: 400;">The features of customer service software vary from one product to another. However, the features listed above are the basic functions commonly found in the top customer service software. To know whether a software offers the features you’re looking for, take the time to read reviews. Better yet, subscribe to the free trial.</span></p> </div> </div><div class="article-section"> <h3 id="benefits-of-customer-service-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of Customer Service Software</h3> <div class="article-section__text"> <ul> <li><b>Integrations with Existing Systems: </b><span style="font-weight: 400;">The customer service software should be able to integrate smoothly with other business systems you use such as ecommerce, helpdesk, and financial management solutions. This can help to boost the efficacy of all the tools and improve your employees’ efficiency and productivity. Be clear beforehand about which integrations are important and select a software that accommodates all these priority integrations.</span></li> <li><b>Customization: </b><span style="font-weight: 400;">You should be able to customize the software with your company’s colors and logo to boost brand awareness and image. The system should enable you to create custom fields so that you can collect more information beyond the basic data.</span></li> <li><b>Measurement: </b><span style="font-weight: 400;">The customer service software can provide you with insightful reports that offer useful data on key performance metrics, such as time taken for each action, tickets resolved by each agent, ticket flow, etc. This will help you to monitor the performance of your support agents and identify areas for improvement.</span></li> <li><b>Prioritization: </b><span style="font-weight: 400;">The software can help you to prioritize important customers as well as issues. Your agents are sure to be inundated with customer queries and problems, and they need help in sorting out which issues to prioritize and handle first. For instance, customers who are on the highest tier need priority support and the software should flag their tickets so that agents resolve their queries first.</span></li> <li><b>Splitting Tickets: </b><span style="font-weight: 400;">This is an important aspect of customer service software. A customer may submit a single ticket that has three different queries that need to be resolved by three different units. Your support agent can split this ticket into three individual ones so that each unit can resolve their respective query.</span></li> </ul> <p><span style="font-weight: 400;">In general, customer service software helps you provide a better customer experience. This kind of software also unifies your customer support team’s efforts and gives them the tools that make their jobs easier.</span></p> </div> </div><div class="article-section"> <h3 id="latest-trends"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends</h3> <div class="article-section__text"> <ul> <li><b>Mobility First: </b><span style="font-weight: 400;">Stats reveal that using a smartphone to access the internet is becoming more popular than using a desktop or laptop for Web access. Therefore, market-leading companies are adopting a “mobile-first” strategy that goes beyond just making their website mobile-friendly. These firms are making all their support channels mobile accessible.</span></li> <li><b>Omni-Channel Support: </b><span style="font-weight: 400;"><span style="font-weight: 400;">Today, you can’t get away with just offering phone and email channels for technical support and customer service. Customers are increasingly using digital channels to purchase goods and they prefer using the same channels for sales support and customer service. Therefore, the need of the hour is to create strategies to maximize the accessibility and availability of customer service channels.</span></span></li> <li><b>The Rise of Bots: </b>It is predicted that the majority of customer service interactions will be facilitated by non-human assistants. The use of chatbots is now on the rise. Although the technology is still a work in progress, preparing to leverage it as early as now will significantly help your team, particularly when it comes to reducing tedious tasks.</li> </ul> </div> </div><div class="article-section"> <h3 id="potential-issues"><span class="cat-icon cat-icon--potential-issues"></span>Potential Issues</h3> <div class="article-section__text"> <ul> <li><b>How to Retain Customers: </b><span style="font-weight: 400;">It is expensive and time-consuming to find prospects and convert them into paying customers. So, it makes sense to motivate your existing customers to provide repeat business. You can do this by offering excellent support that will make your customers happy. They will keep using your services and products and also recommend them to other people. This can boost your sales and revenue.</span></li> <li><b>How to Reduce Support Tickets: </b><span style="font-weight: 400;">A large number of queries and support requests can tax your agents. To reduce support tickets, you can offer self-help options, such as a knowledge base and community forums that your customers can use to find out more information about recurring and simple issues. Some software programs can analyze forum questions and help desk tickets for certain keywords and use that information to suggest solutions to help customers. It’s a win-win situation as your customers don’t need to wait to get support, while your agents will have more time to focus on important tickets.</span></li> <li><span style="font-weight: 400;"><b>How to Maintain Personalized Support: </b>At a time where auto-replies and chatbots are dominating the industry, companies are faced with the challenge of keeping their customer interactions personalized and more human-like.</span></li> <li><b>How to Maximize Customer Support Systems: </b><span style="font-weight: 400;">If your team finds a customer service software difficult to use, it’s possible that they won’t be able to maximize all of its features.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="best-practices-for-customer-service"><span class="cat-icon cat-icon--free-trial"></span>Best Practices for Customer Service</h3> <div class="article-section__text"> <p><b>Remember that first impressions last.</b></p> <p><span style="font-weight: 400;">You never get a second chance at making a good first impression. This is particularly true for businesses as it is very easy for customers to judge the way you provide services. Make sure that your entire team works toward the development and maintenance of a good brand image.</span></p> <p><b>Collect data regularly.</b></p> <p><span style="font-weight: 400;">To provide better customer service, you should make data work for you. Collect and analyze data from your customer support interactions. This will help you plan as you improve your services further.</span></p> <p><b>Know where your customers are.</b></p> <p><span style="font-weight: 400;">To ensure more effective customer service, you should know where your customers are. For instance, if your market comes from the younger crowd, it might be more effective to prioritize social media engagement.</span></p> <p><b>Personalize as much as you can.</b></p> <p><span style="font-weight: 400;">Even if you use automated replies and chatbots, see to it that you don’t rely solely on machines. Personalize interactions whenever possible.</span></p> </div> </div><div class="article-section"> <h3 id="making-the-most-of-customer-service-software"><span class="cat-icon cat-icon--useful-stats"></span>Making the Most of Customer Service Software</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">Customer service software will be a great addition to your business tools, especially if you have a dedicated customer support team. To make sure that you get the most out of this software’s features and benefits, take your time in selecting a program that best suits your needs. Carefully consider the type of software to get. It will also be in your best interest to get one that has scalable features and plans.</span></p> </div> </div><div class="article-section"> <h3 id="bottom-line"><span class="cat-icon cat-icon--enterprises"></span>Bottom line</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">There is no doubt that your customer support agents need the help of a high-quality and reliable software to efficiently resolve queries and boost customer satisfaction. Select a solution that offers all the above-mentioned features to boost the efficiency and productivity of your agents. Do not mind the cost of investing in a full-featured, robust solution that is packed with many useful features as you are sure to get good value for the investment in terms of enhanced reputation for customer service.</span></p> <p><span style="font-weight: 400;">Furthermore, aside from carefully choosing a particular customer service software to use, you should also ensure that your team applies and follows proven and tested customer service practices. We listed some of these below.</span></p> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of Customer Service Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="73" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/kyc-hub/" title="KYC Hub" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="KYC Hub reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/06/kyc-hub-small-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2024/06/kyc-hub-small-thumbnail.png 186w" /> </div> <p>KYC Hub</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/kyc-hub/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/printcart/" title="Printcart" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Printcart reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/09/small-4-93x48.png 93w, https://s.financesonline.com/uploads/2023/09/small-4.png 186w" /> </div> <p>Printcart</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/printcart/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshdesk-omni/" title="Freshdesk Omni" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/08/Freshworks-Customer-Service-Suite-small-thumbnail-logo.png 186w" /> </div> <p>Freshdesk Omni</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 9.7 </div> <div class="col col--10 s-price"> $29 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshdesk-omni/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/sprinklr-service/" title="Sprinklr Service" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Sprinklr Service reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/Sprinklr-small_thumbnail.png 186w" /> </div> <p>Sprinklr Service</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> By quote. </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/sprinklr-service/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/surfboard/" title="Surfboard" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Surfboard reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/02/surfboard-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/02/surfboard-logo.png 186w" /> </div> <p>Surfboard</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> £15 </div> <div class="col col--10 s-us"> 93% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/surfboard/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/customersuccessbox/" title="CustomerSuccessBox" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CustomerSuccessBox reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/CustomerSuccessBox-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/CustomerSuccessBox-logo-2.png 186w" /> </div> <p>CustomerSuccessBox</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $499 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/customersuccessbox/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/readymode/" title="ReadyMode" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ReadyMode reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/09/ReadyMode-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/09/ReadyMode-logo-thumbnail.png 186w" /> </div> <p>ReadyMode</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 7.9 </div> <div class="col col--10 s-price"> by quote </div> <div class="col col--10 s-us"> 94% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/readymode/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span ></span> <span ></span> <span ></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/bluefish/" title="Bluefish.ai" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Bluefish.ai reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/09/vChat-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/09/vChat-thumbnail.png 186w" /> </div> <p>Bluefish.ai</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 99% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/bluefish/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/alphachat/" title="alphachat" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="alphachat reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/04/alphachat-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/04/alphachat-logo-2.png 186w" /> </div> <p>alphachat</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> €399 </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/alphachat/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/voicesage/" title="VoiceSage" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="VoiceSage reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/03/voicesage-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/03/voicesage-logo-thumbnail.png 186w" /> </div> <p>VoiceSage</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.4 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/voicesage/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/astrafit/" title="AstraFit" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AstraFit reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/astrafit2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/astrafit2.png 186w" /> </div> <p>AstraFit</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $45 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/astrafit/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/commbox/" title="CommBox" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CommBox reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/CommBox-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/CommBox-logo-2.png 186w" /> </div> <p>CommBox</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/commbox/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/spiraldesk/" title="Spiraldesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Spiraldesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Spiraldesk-logo2.png 186w" /> </div> <p>Spiraldesk</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $12 </div> <div class="col col--10 s-us"> - </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/spiraldesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/yekaliva/" title="Yekaliva" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Yekaliva reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/04/Yekaliva-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2019/04/Yekaliva-logo-2.png 186w" /> </div> <p>Yekaliva</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $20 </div> <div class="col col--10 s-us"> - </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/yekaliva/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/zendesk-cs/" title="Zendesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w" /> </div> <p>Zendesk</p> </a> <div class="col col--20 s-cat "> Customer Service Software </div> <div class="col col--10 s-ss"> 9.6 </div> <div class="col col--10 s-price"> $19 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/zendesk-cs/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>32 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 6</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item" href="?page=3">3</a><a class="fot-pagination__item" href="?page=4">4</a><a class="fot-pagination__item" href="?page=5">5</a><a class="fot-pagination__item" href="?page=6">6</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=6">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>Infrastructure plays a key role in a SaaS system. If there is an outage, you would not be able to access the service. So, you should pay good attention to the software’s infrastructure when considering SaaS vendors.</p> <p>Many enterprises fail to ask their shortlisted SaaS vendors questions about disaster recovery, service level agreements (SLAs), and security. These are key infrastructure elements that need careful consideration when considering a vendor. </p> <p>SaaS is straightforward to subscribe to. All you need to do is go the website and buy a suitable package for the required number of users. For this reason, many companies pay attention only to the price of the package and not to infrastructure considerations. They may also think that careful evaluation is not necessary since it is so simple to get started quickly.</p> <p>But you need to be ready for situations as such as the SaaS provider going out of business or their website going down. You need to have contingency processes in place to face these situations to ensure they do not have a deleterious impact on your firm. It is simple to subscribe to a SaaS solution, but think about the effect on your enterprise if the solution is withdrawn by the provider.</p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about Customer Service Software</h3> <div class="fot-faq__item"> <a href="#">What is the best customer service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p><span style="font-weight: 400;">The best customer service software today is </span><a href="https://reviews.financesonline.com/p/freshdesk/"><span style="font-weight: 400;">Freshdesk</span></a><span style="font-weight: 400;">. With a SmartScore of 9.7 and a user satisfaction rating of 100%, it’s the program to beat. It has also won our Expert’s Choice Awardupreme Software Award. It is ideal for both small and large companies. With Freshdesk, you can broaden your reach through its multi-channel support. It can also help streamline your customer service operations, thanks to its smart automation tools.</span></p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of customer service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <p><span style="font-weight: 400;">There are several benefits to using customer service software. They allow you to perform and ensure the following:</span></p> <ul> <li><span style="font-weight: 400;">Strengthen customer engagement</span></li> <li><span style="font-weight: 400;">Address customer complaints quickly</span></li> <li><span style="font-weight: 400;">Gather customer behavior data</span></li> <li><span style="font-weight: 400;">Automate tasks related to customer support</span></li> <li><span style="font-weight: 400;">Handle tickets more efficiently</span></li> <li><span style="font-weight: 400;">Help customer service agents simplify their job</span></li> <li><span style="font-weight: 400;">Consolidate customer service efforts</span></li> </ul> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of customer service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <p><span style="font-weight: 400;">The features of a customer service software will generally determine what it can do. But below is a list of features that you’d typically find in one.</span></p> <ul> <li><span style="font-weight: 400;">Self-service platform</span></li> <li><span style="font-weight: 400;">Ticket management</span></li> <li><span style="font-weight: 400;">Customer information management</span></li> <li><span style="font-weight: 400;">Live chat</span></li> <li><span style="font-weight: 400;">Social media integration</span></li> <li><span style="font-weight: 400;">Multi-user collaboration</span></li> <li><span style="font-weight: 400;">Data analytics</span></li> <li><span style="font-weight: 400;">Comprehensive reporting</span></li> <li><span style="font-weight: 400;">Agent performance reviews</span></li> <li><span style="font-weight: 400;">Multi-channel management</span></li> </ul> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest customer service software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <p><span style="font-weight: 400;">Based on expert product reviews and user satisfaction scores, the easiest customer service software to use is </span><a href="https://reviews.financesonline.com/p/liveagent/"><span style="font-weight: 400;">LiveAgent</span></a><span style="font-weight: 400;">. Made for businesses of all kinds and sizes, LiveAgent is simple to use and highly intuitive, making it easy to understand and implement. All of its interface elements are easily accessible, so users can gain mastery of the software in a short time.</span></p> <p><span style="font-weight: 400;">Aside from LiveAgent, you should also check out </span><a href="https://reviews.financesonline.com/p/jitbit-helpdesk/"><span style="font-weight: 400;">JitBit HelpDesk</span></a><span style="font-weight: 400;"> that boasts of a UI that focuses on simplicity. Another software that offers ease of use is </span><a href="https://reviews.financesonline.com/p/teamsupport/"><span style="font-weight: 400;">TeamSupport</span></a><span style="font-weight: 400;">. Its convenient interface makes for seamless self-service.</span></p> </div> </div> <div class="fot-faq__item"> <a href="#">What is a good free customer service software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q5"> <p><span style="font-weight: 400;">A good free customer service software to consider is </span><a href="https://reviews.financesonline.com/p/ngdesk/"><span style="font-weight: 400;">ngDesk</span></a><span style="font-weight: 400;">. This free-to-use software offers a host of great features, including multi-channel support, ticket management, auto-escalation, and workflow automation.</span></p> <p><span style="font-weight: 400;">One of the most cost-efficient customer service software available right now is </span><a href="https://reviews.financesonline.com/p/freshservice/"><span style="font-weight: 400;">Freshservice</span></a><span style="font-weight: 400;">. Its free plan called Sprout can be used by up to three agents. It allows you to manage 100 assets and gives you access to a self-service portal. You should also check out Zendesk Chat Lite, which is a free service under the </span><a href="https://reviews.financesonline.com/p/zendesk-cs/"><span style="font-weight: 400;">Zendesk</span></a><span style="font-weight: 400;"> suite of customer support apps. </span></p> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best customer service software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=73#faq-q1", "text": "<p>The best customer service software today is <a href=\"https://reviews.financesonline.com/p/freshdesk/\">Freshdesk</a>. With a SmartScore of 9.7 and a user satisfaction rating of 100%, it\u2019s the program to beat. It has also won our Expert\u2019s Choice Awardupreme Software Award. It is ideal for both small and large companies. With Freshdesk, you can broaden your reach through its multi-channel support. It can also help streamline your customer service operations, thanks to its smart automation tools.</p>\n" } }, { "@type": "Question", "name": "What are the benefits of customer service software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=73#faq-q2", "text": "<p>There are several benefits to using customer service software. They allow you to perform and ensure the following:</p>\n<ul>\n<li>Strengthen customer engagement</li>\n<li>Address customer complaints quickly</li>\n<li>Gather customer behavior data</li>\n<li>Automate tasks related to customer support</li>\n<li>Handle tickets more efficiently</li>\n<li>Help customer service agents simplify their job</li>\n<li>Consolidate customer service efforts</li>\n</ul>\n" } }, { "@type": "Question", "name": "What are the features of customer service software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=73#faq-q3", "text": "<p>The features of a customer service software will generally determine what it can do. But below is a list of features that you\u2019d typically find in one.</p>\n<ul>\n<li>Self-service platform</li>\n<li>Ticket management</li>\n<li>Customer information management</li>\n<li>Live chat</li>\n<li>Social media integration</li>\n<li>Multi-user collaboration</li>\n<li>Data analytics</li>\n<li>Comprehensive reporting</li>\n<li>Agent performance reviews</li>\n<li>Multi-channel management</li>\n</ul>\n" } }, { "@type": "Question", "name": "What is the easiest customer service software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=73#faq-q4", "text": "<p>Based on expert product reviews and user satisfaction scores, the easiest customer service software to use is <a href=\"https://reviews.financesonline.com/p/liveagent/\">LiveAgent</a>. Made for businesses of all kinds and sizes, LiveAgent is simple to use and highly intuitive, making it easy to understand and implement. All of its interface elements are easily accessible, so users can gain mastery of the software in a short time.</p>\n<p>Aside from LiveAgent, you should also check out <a href=\"https://reviews.financesonline.com/p/jitbit-helpdesk/\">JitBit HelpDesk</a> that boasts of a UI that focuses on simplicity. Another software that offers ease of use is <a href=\"https://reviews.financesonline.com/p/teamsupport/\">TeamSupport</a>. Its convenient interface makes for seamless self-service.</p>\n" } }, { "@type": "Question", "name": "What is a good free customer service software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=73#faq-q5", "text": "<p>A good free customer service software to consider is <a href=\"https://reviews.financesonline.com/p/ngdesk/\">ngDesk</a>. This free-to-use software offers a host of great features, including multi-channel support, ticket management, auto-escalation, and workflow automation.</p>\n<p>One of the most cost-efficient customer service software available right now is <a href=\"https://reviews.financesonline.com/p/freshservice/\">Freshservice</a>. Its free plan called Sprout can be used by up to three agents. It allows you to manage 100 assets and gives you access to a self-service portal. You should also check out Zendesk Chat Lite, which is a free service under the <a href=\"https://reviews.financesonline.com/p/zendesk-cs/\">Zendesk</a> suite of customer support apps. </p>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/nestor_gilbert.png?width=100&token=6ScUWugJRbB_avxvtDy53A" alt="Nestor Gilbert" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/nestor/" title="Nestor Gilbert">Nestor Gilbert</a></h4> <p>Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-11-17T00:32:05+00:00" title="2024-11-17T00:32:05+00:00">November 17, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. 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