Freshservice Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Freshservice Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop scroll"> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="450" height="184" src="https://financesonline.com/uploads/2014/11/fse.png" class="attachment- size-" alt="Freshservice" srcset="https://s.financesonline.com/uploads/2014/11/fse.png 450w, https://s.financesonline.com/uploads/2014/11/fse-300x123.png 300w, https://s.financesonline.com/uploads/2014/11/fse-220x90.png 220w, https://s.financesonline.com/uploads/2014/11/fse-93x38.png 93w, https://s.financesonline.com/uploads/2014/11/fse-355x145.png 355w" sizes="(max-width: 450px) 100vw, 450px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:100%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">5/5 <a id="enable-user-review-tab" href="#user-review">(11 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product 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url_hash = window.location.hash.split('='), ajax_url = document.body.getAttribute('data-ajax'), request_buttons = new XMLHttpRequest(); let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined ? true : false, selected_term = is_selected_term ? url_hash[url_hash_index] : ''; request_buttons.open('GET', ajax_url + '?action=get_scroll_buttons&product=' + encodeURIComponent(product_id) + '&main_term=' + encodeURIComponent(main_term) + '&selected_term=' + encodeURIComponent(selected_term)); request_buttons.onload = function () { if (request_buttons.status >= 200 && request_buttons.status < 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/freshservice/">FRESHSERVICE ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Freshservice?</a></li> <li><a href="#benefits">Freshservice benefits</a></li> <li><a href="#features">Overview of Freshservice features</a></li> <li><a href="#problems">What Problems Will Freshservice Solve?</a></li> <li><a href="#awards">Awards & quality certificates</a></li> <li><a href="#pricing">Freshservice pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#screenshots">Screenshots</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Freshservice" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2014/11/fser-300x155.png 300w, https://s.financesonline.com/uploads/2014/11/fser-232x120.png 232w, https://s.financesonline.com/uploads/2014/11/fser-93x48.png 93w, https://s.financesonline.com/uploads/2014/11/fser-281x145.png 281w, https://s.financesonline.com/uploads/2014/11/fser.png 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="536"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Freshservice?</h3> </div> <p>Freshservice is a winner of our <strong>Supreme Software Award</strong>. It is a very popular cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. It provides plug and play ITIL that complies with best practices without the need for expensive consultations or expert opinions.</p> <p>Its key functionalities include a robust ticketing system, accessible knowledge base, asset discovery, and CMDB. Moreover, the software is equipped with capabilities, such as, vendor management, incident management, problem management, change management and release management.</p> <p>How exactly will Freshservice enhance the quality of your service? The core module of the system is Incident management, developed in a way which lets no customer query fall through the cracks. With a service desk accessible through several channels, you can automate all routine and mundane tasks, and let your team collaborate in order to find the best solution for each query.</p> <p>Freshservice will also do a great job analyzing and resolving problems before they’ve had whatever impact on your business’s productivity, as it ties sudden incidents to common problems, examines the root cause and suggests valuable workarounds, and keeps all issues recorded in a known-error database until you’ve come up with a permanent solution.</p> <p>Another competitive edge of this easy-to-use system is planning, tracking, and rollback of changes, the lack of which is known to cause approximately 80% of all IT issues. With Freshservice in your toolkit, you will have modifications and resources properly tracked, and thus be able to analyze the risk and potential impact for each of them. This is how you get to prepare your own rollback plan for unforeseen and unexpected changes, and send CAB approval requests from the very same platform.</p> <p>Last, but not least, Freshservice is cloud-hosted, and requires literally zero maintenance while keeping data secure and the system fully automated. Its flexible pricing plans are scalable to its clients’ growth and needs, with a free plan (Sprout) included to cater to teams with up to 3 agents.</p> <p>A <a href="https://financesonline.com/detailed-review-of-freshservice-an-award-winning-service-desk-software/">detailed review of Freshservice</a> prepared by our experts is also available with a thorough analysis of Freshservice capabilities and features.</p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Freshservice Benefits</h3> </div> <p>This service desk software is cloud-based, it is easy to install, requires low maintenance and effectively runs on autopilot. Customers can log in from any device, anywhere, and deliver exceptional IT service to their users, 24/7.</p> <p>Freshservice has flexible pricing plans that are scalable, or adjusts to the size of the business, depending on what the user needs.</p> <p>Its plug and play ITIL complies with best practices and does not need an expert opinion or consultation. The CMDB keeps all configuration items, change logs and relationships in one place.</p> <p>Freshservice ticketing system is fully customizable with field templates. It is also equipped with smart notifications, service levels and escalations, proactive alerts.</p> <p><strong>Self-service portal</strong></p> <p><span style="font-weight: 400;">Freshservice ships with a self-service portal that lets end users raise tickets, check status of older tickets, get notifications, request new services and browse knowledge base articles. A handy feature suggests accurate articles contextually from the knowledge base even as the end user is trying to raise a ticket thus letting the user solve his or her issues on their own.</span></p> <p><strong>Service catalog</strong></p> <p><span style="font-weight: 400;">Freshservice’s service catalog is designed to look and work like a modern eCommerce portal. This makes it easier for end users to request new services. The service catalog is powered by a powerful and flexible backend letting IT teams add/remove/edit service items easily.</span></p> <p><strong>Mobile app</strong></p> <p><span style="font-weight: 400;">Freshservice’s mobile app lets IT teams work even when on the move. This has enabled teams to resolve IT issues with great speed and focus on customer happiness by communicating with the customer effectively. </span><span style="font-weight: 400;">Freshservice’s mobile app also lets end users raise IT issues and service requests on the go. This has played a crucial role in adoption.</span></p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Freshservice Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Basic Ticketing</li> <li>Self Service Portal</li> <li>Knowledge Base</li> <li>Intelligent Automation Tools</li> <li>CMDB</li> <li>SLA Management</li> <li>Scheduler</li> <li>Agent Collision</li> <li>Service Catalog</li> <li>Contract Management</li> <li>Asset Reporting</li> <li>Basic Reporting</li> <li>Advanced Reporting</li> <li>Enterprise Reporting</li> <li>Portal Customization</li> <li>Widgets</li> <li>MSP Plugin</li> <li>Unlimited Mailboxes</li> <li>Custom Mailbox</li> <li>Domain Mapping</li> <li>IP Whitelisting</li> <li>Time Tracking</li> <li>Announcements</li> <li>Satisfaction Surveys</li> <li>Incident Management</li> <li>Problem Management</li> <li>Change Management</li> <li>Release Management</li> <li>Multiple Portal Languages</li> <li>Multiple SLA Policies</li> <li>Multiple Business Hours</li> <li>Customizable Agent Roles</li> <li>Priority Matrix</li> <li>Round Robin</li> <li>1 Free Custom SSL</li> <li>Integrated Game Mechanics</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will Freshservice Solve?</h3> </div> <p><strong>Scenario #1</strong></p> <p><span style="font-weight: 400;">Companies usually face a problem in end user adoption of ITSM solutions. The end users would rather walk up to the IT team and inform them of their issues or even email them issues. And most of these issues emailed are usually ones that are either solved easily or existing issues. IT spends a lot of their time focusing on such issues, thus not being able to focus on the more crucial and important issues. Freshservice has helped companies solve this adoption issue by making an intuitive and user-friendly interface that end users and even IT teams love to use.</span></p> <p><strong>Scenario #2</strong></p> <p><span style="font-weight: 400;">As more and more companies are moving to the cloud, one major problem IT teams face is in managing the enterprise cloud. Freshservice lets IT teams manage the cloud easily through its built-in CMDB. Freshservice is a product from Freshdesk, which is a preferred partner to Amazon Web Services, the preferred cloud infrastructure company for most cloud companies.</span></p> </div> </div> <div class="content-visibility order-9 full-width"> <div id="awards" class="review-page__header"> <span class="rev-icon rev-icon--awards"></span> <h3>Awards & Quality Certificates</h3> </div> <div class="review-page__awards"> <div class="review-page__awards-inner"> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2023/01/Expert-2023.png?width=275&token=c7q-SJuT7Oo3BFANhHJZBA" data-srcset="https://sip.financesonline.com/uploads/2023/01/Expert-2023.png?width=275&token=c7q-SJuT7Oo3BFANhHJZBA 1x, https://sip.financesonline.com/uploads/2023/01/Expert-2023.png?width=550&token=Q-5ofGvXYpQWD0cZSgHdiQ 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2022/07/itmanagement.png?width=275&token=0rxhJs19s4qyE_i2MeMdag" data-srcset="https://sip.financesonline.com/uploads/2022/07/itmanagement.png?width=275&token=0rxhJs19s4qyE_i2MeMdag 1x, https://sip.financesonline.com/uploads/2022/07/itmanagement.png?width=550&token=8oe2dSlnb-wpX_hG8Nzuiw 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> <div><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2022/07/asset.png?width=275&token=Jwlt9os6uyUXvMqACigKBQ" data-srcset="https://sip.financesonline.com/uploads/2022/07/asset.png?width=275&token=Jwlt9os6uyUXvMqACigKBQ 1x, https://sip.financesonline.com/uploads/2022/07/asset.png?width=550&token=2kGjzXYIXs1HSDafoakO1g 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"></div> </div> </div> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Freshservice Position In Our Categories</h3> </div> <p> Since companies have particular business requirements, it is only sensible that they abstain from deciding on a one-size-fits-all, ”best” business program. At any rate, it would be almost impossible to try to pinpoint such a software product even among popular software solutions. The efficient step to do would be to set down the various major aspects which necessitate careful thought such as major features, costing, skill competence of the users, company size, etc. After which, you must conduct the research exhaustively. Have a look at some Freshservice evaluations and explore each of the solutions in your list in detail. Such all-encompassing research ensure you stay away from ill-fitting software solutions and pay for the one that meets all the aspects your business requires in growing the business. </p> <p><strong>Position of Freshservice in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>1</span> </div> <p>Freshservice is <strong>top 1</strong> <a href="https://financesonline.com/c/contract-lifecycle-management-software/">Contract Lifecycle Management (CLM) Software</a> product</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>10</span> </div> <p>Freshservice is one of the <strong>10</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>5</span> </div> <p>Freshservice is one of the <strong>top 5</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>5</span> </div> <p>Freshservice is one of the <strong>5</strong> <a href="https://financesonline.com/it-asset-management/">IT Asset Management Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>5</span> </div> <p>Freshservice is one of the <strong>top 5</strong> <a href="https://financesonline.com/c/it-management/">IT Management Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>It's essential to note that virtually no software in the IT Service Software category is an ideal solution that can fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few Freshservice IT Service Software reviews first as certain services can perform well only in a very small set of applications or be created with a really specific industry in mind. Others might work with a goal of being simple and intuitive and consequently lack complex functionalities desired by more experienced users. You can also come across solutions that focus on a wide group of users and offer a complex feature toolbox, however that usually comes at a more expensive cost of such a service. Ensure you're aware of your requirements so that you pick a software that has all the features you search for.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Freshservice Cost?</h3> </div> <p><strong>Freshservice Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Starter</span> <p>$29/agent/month</p> </div> <div class="review-page__table__row"> <span>Growth</span> <p>$59/agent/month</p> </div> <div class="review-page__table__row"> <span>Pro</span> <p>$115/agent/month</p> </div> <div class="review-page__table__row"> <span>Enterprise</span> <p>$145/agent/month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Freshservice pricing details?</h3> </div> <p><strong>Freshservice Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Starter</p> <p>$29/agent/month</p> </div> <div> <p>Growth</p> <p>$59/agent/month</p> </div> <div> <p>Pro</p> <p>$115/agent/month</p> </div> <div> <p>Enterprise</p> <p>$145/agent/month</p> </div> </div> <p>Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. <a href="https://financesonline.com/see/freshservice-trial/">You can start your free trial of Freshservice here</a>.</p> <p>The pricing plans available for the software are:</p> <p><strong>Starter</strong> – $29/agent/month ($19/agent/month when billed annually)</p> <ul> <li>1,000 orchestration transactions per month per account</li> <li>Incident management</li> <li>Knowledge base</li> <li>Self-service portal</li> <li>SLA management</li> <li>Workflow automator</li> <li>Orchestration</li> <li>Access controls starter</li> <li>Analytics starter</li> <li>Multiple portal languages</li> <li>Custom SSL</li> <li>Marketplace apps</li> <li>Mobile apps</li> </ul> <p><strong>Growth</strong> – $59/agent/month ($49/agent/month when billed annually)</p> <ul> <li>2,000 orchestration transactions per month per account</li> <li>Service catalog</li> <li>Asset management (100 free assets)</li> <li>Purchase order management</li> <li>Employee onboarding</li> <li>Portal customization</li> <li>MSP mode</li> <li>Multiple SLAs</li> <li>Business rules</li> <li>Approval workflows</li> <li>Business hours</li> </ul> <p><strong>Pro</strong> – $115/agent/month ($95/agent/month when billed annually)</p> <ul> <li>5,000 orchestration transactions per month per account</li> <li>Problem management</li> <li>Change management</li> <li>Release management</li> <li>Project management</li> <li>Software license management</li> <li>Contract management</li> <li>Alert management</li> <li>Analytics pro</li> <li>Access controls pro</li> <li>Team dashboards</li> <li>IP range restrictions</li> </ul> <p><strong>Enterprise</strong> – $145/agent/month ($119/agent/month when billed annually)</p> <ul> <li>20,000 orchestration transactions per month per account</li> <li>Sandbox</li> <li>Audit logs</li> <li>HIPAA Compliance</li> <li>Dedicated customer success manager</li> <li>Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)</li> <li>Freddy Agent Assist (Beta)</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 29 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 1 </span> </div> </div> <p> <p>We realize that when you decide to purchase a IT Service Software it’s crucial not only to find out how experts score it in their reviews, but also to check if the actual users and businesses that use these solutions are indeed satisfied with the service. Because of that need we’ve designer our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that gathers customer reviews, comments and Freshservice reviews across a wide range of social media sites. The data is then featured in a simple to digest format indicating how many people had positive and negative experience with Freshservice. With that information at your disposal you should be ready to make an informed purchasing choice that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="What is Freshservice?" width="640" height="360" data-src="https://www.youtube.com/embed/JFFRLMyUVHM?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> <div id="screenshots" class="review-page__header"> <span class="rev-icon rev-icon--screenshots"></span> <h3>Screenshots</h3> </div> <div class="review-page__carousel owl-carousel owl-theme"> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/asset-details-page.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/asset-details-page-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/asset-list-view.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/asset-list-view-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/asset-relationship-page.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/asset-relationship-page-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/changes-approvals-section.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/changes-approvals-section-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/deployment-schedule.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/deployment-schedule-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/Detail-ticket-view.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/Detail-ticket-view-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/dispatchr-rules.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/dispatchr-rules-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/Incident-list.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/Incident-list-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/new-and-open-releases.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/new-and-open-releases-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/Project-Dashboard.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/Project-Dashboard-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/release-details-page.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/release-details-page-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/Request-and-child-tickets.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/Request-and-child-tickets-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/ticket-routing-workflow.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/ticket-routing-workflow-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2018/11/workflow-automator-list.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2018/11/workflow-automator-list-300x155.png" alt="Screenshot" class="lazyload"></a> </div> </div> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Linux</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Annual Subscription</li><li>Quote-based</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li><li>Freelancers</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li class="ok"><span class="icon icon--checked"></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Freshservice?</h3> </div> <p><strong>Native Integrations<br /> </strong></p> <ul> <li>Facebook</li> <li>Twitter</li> <li>Salesforce</li> <li>Sugar CRM</li> <li>Capsule</li> <li>FreshBooks</li> <li>Atlassian Jira</li> <li>Harvest</li> <li>Google Apps</li> <li>Google Calendar</li> <li>Google Analytics</li> <li>Google Contacts</li> <li>Gmail Gadgets</li> <li>Google Hangouts</li> <li>Google Drive</li> <li>LogMeIn Rescue</li> <li>HelpOnClick</li> <li>iContact</li> <li>Zoho CRM</li> <li>Snap Engage</li> <li>Nimble</li> <li>Shopify</li> <li>FetchFlow</li> <li>Knowlarity</li> <li>MailChimp</li> <li>Campaign Monitor</li> <li>Highrise</li> <li>Olark</li> <li>Constant Contact</li> <li>WorkFlowMax</li> <li>SurveyMonkey</li> <li>Dropbox</li> <li>Screenr</li> <li>PivotalTracker</li> <li>Zapier</li> <li>Batchbook</li> <li>Amazon Web Services</li> <li>Bomgar</li> <li>Box</li> </ul> <p><strong>Third party Integrations</strong></p> <ul> <li>Userlike</li> <li>Magento</li> <li>Woo Themes</li> <li>OneSky</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Freshservice User Reviews</h3></div> <p class="mb-hide">Freshservice average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:100%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">5/5 <span id="ur-scroll">(11 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Christina" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p class="no-margin-top">Christina</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> The entire team came to appreciate Freshservice because of its amazing remote tickets management. Having the full picture of our tickets was a critical issue for us, but now we have it on our browsers and our mobile devices. Getting rid of our local databases, and shifting towards automatic software was the best decision we’ve ever made. Another benefit is that updates and modifications are available to every person in the team. We no longer worry about installing updates, and we have no maintenance issues. Just perfect! </p> <p><strong>CONS:</strong> I have no words to describe how amazing this project management program is. I wouldn’t change anything about it, but I would like to enable it to do more work for me. Let’s say that it needs some well-rounded features, for instance ones that will make it suitable for large projects and operations. I simply want it to be more than an IT tool. </p> </div> <div class="review-meta"> <p>Reviewed 4 years ago</p> <a href="/p/freshservice/the-best-help-desk-solution-our-company-could-find-37681/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Christie" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p class="no-margin-top">Christie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> False modesty aside, we’ve mastered functionality in end-user support. We took full advantage of Freshservice’s features to perform detailed tracking, and to make accurate reports for our proactive response. Both we and our customers are extremely satisfied with it. </p> <p><strong>CONS:</strong> It’s not such a big deal, but both semantics and lexis could be improved. I don’t always dare to configure my settings, because I can’t understand the effect my action could provoke. These errors spoil the full picture, and I’m sure there is much to be reconsidered in the future. </p> </div> <div class="review-meta"> <p>Reviewed 3 years ago</p> <a href="/p/freshservice/freshservice-was-most-helpful-for-the-dynamics-of-our-work-37673/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 11 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="536" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">All support tools in one place</p> <a href="/p/freshservice/all-support-tools-in-one-place-37674/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Edwin" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Edwin</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 08.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Biotechnology</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Take all possible tools for handling support that come to your mind, and put them in a single dashboard. That’s exactly how Freshservice looks! The tool integrates Hardware, Helpdesk, IT, and many other features that make proper support possible. Besides, it is heavily equipped for customization, and there is hardly any chance that a tool will be missing. Even if it does, their support service is always on alert for innovations. I can’t find enough words to praise the quality of our work ever since we integrated it. </p> <p><strong>CONS:</strong> So far so good! We demanded few changes, and we got exactly what we wanted. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37674"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37674"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Freshservice was most helpful for the dynamics of our work</p> <a href="/p/freshservice/freshservice-was-most-helpful-for-the-dynamics-of-our-work-37673/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Christie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Christie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> False modesty aside, we’ve mastered functionality in end-user support. We took full advantage of Freshservice’s features to perform detailed tracking, and to make accurate reports for our proactive response. Both we and our customers are extremely satisfied with it. </p> <p><strong>CONS:</strong> It’s not such a big deal, but both semantics and lexis could be improved. I don’t always dare to configure my settings, because I can’t understand the effect my action could provoke. These errors spoil the full picture, and I’m sure there is much to be reconsidered in the future. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37673"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37673"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (11)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">3 in 1: Useful features, intuitive interface, great looks</p> <a href="/p/freshservice/3-in-1-useful-features-intuitive-interface-great-looks-37678/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tom" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tom</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Construction</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Freshservice is user-intuitive, and I really like how it looks. Customization is easy, and there is efficient customer support that replies immediately. The API is above the board, meaning you can always update both tickets and data from custom developed software. The ‘you get what you paid for’ rule doesn’t apply here. You get much more! </p> <p><strong>CONS:</strong> Even if quality is beyond reasonable doubt, I would recommend you to use it in Chrome. Edge and Explorer are fair enough, but you might miss some features. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37678"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37678"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The best quality money can buy</p> <a href="/p/freshservice/the-best-quality-money-can-buy-37680/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tina" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tina</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> If there is something to regret about Freshservice, it is that I didn’t find out about it sooner. It took me a while to replace the system we had, meaning I checked every package, and ‘sieved’ between all kinds of suppliers to estimate both the service and the support. As you can guess, the experience was painful, and I didn’t really work out enthusiasm for any of them. All of that before Freshservice appeared! Being able to compare functionality, flexibility, customization, and administration, I bet my bottom dollars that Freshservice is the best product on the market. The price is ridiculously low compared to its operation, which is probably one of the main reasons for the product to be so popular. </p> <p><strong>CONS:</strong> No need to create a fuss about it, but the reporting portfolio is quite inflexible. However, I overheard they’re a stone throw from developing a new one, and I am only hoping it will happen soon. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37680"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37680"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Freshservice review</p> <a href="/p/freshservice/freshservice-review-37676/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Diana" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Diana</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Primary and Secondary Education</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The implementation is simple, and the setup is surprisingly user-intuitive It doesn’t take to be an It expert to use itboth agents and users cope with It successfully It is effortlessly integrated in Google for Education through Google Apps It automatically detects population and hardware into CMDB through probe It complies with all requirements, and It guides organizations towards innovative solutions.</p> <p><strong>CONS:</strong> I expected the probe detection of CMDB to be far more comprehensive. The post-configuration detection of items still requires a lot of manual adjustment. I sincerely hope that this problem will be fixed soon. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37676"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37676"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The best help desk solution our company could find</p> <a href="/p/freshservice/the-best-help-desk-solution-our-company-could-find-37681/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Christina" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Christina</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 28.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Warehousing</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> The entire team came to appreciate Freshservice because of its amazing remote tickets management. Having the full picture of our tickets was a critical issue for us, but now we have it on our browsers and our mobile devices. Getting rid of our local databases, and shifting towards automatic software was the best decision we’ve ever made. Another benefit is that updates and modifications are available to every person in the team. We no longer worry about installing updates, and we have no maintenance issues. Just perfect! </p> <p><strong>CONS:</strong> I have no words to describe how amazing this project management program is. I wouldn’t change anything about it, but I would like to enable it to do more work for me. Let’s say that it needs some well-rounded features, for instance ones that will make it suitable for large projects and operations. I simply want it to be more than an IT tool. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37681"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37681"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The Enchanted Lamp of Customer Service</p> <a href="/p/freshservice/the-enchanted-lamp-of-customer-service-37675/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Gladys" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Gladys</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 24.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Non-Profit Organization</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I am a fan of their branding, configuration, automation, and usability. The entertaining tool for awarding badges to satisfied agents who participated in the survey is very modern! In fact, it is crucial for encouraging and motivating staff to resolve tickets without losing focus of their customers’ satisfaction. </p> <p><strong>CONS:</strong> It is available as a mobile app, but the app is incompatible with SSO. As far as I am informed, they’re already dealing with this limitation. Except of this, I really can’t think of anything else. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37675"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37675"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A new beginning for our helpdesk</p> <a href="/p/freshservice/a-new-beginning-for-our-helpdesk-37677/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kim" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kim</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 22.01.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Accounting</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Full control over the tickets: How does that sound? Let me tell you that it is amazing, and you wouldn’t change it for any similar software! Ever since we purchased Freshservice, we have a clear overview on every ticket arriving to our helpdesk. I am able to follow both the volume and status of tickets, and I have a crowd of satisfied customers whose feedback is always considered. </p> <p><strong>CONS:</strong> I would work a bit more on the reporting, mostly on customization and flexibility. The pre-made version is fairly stocked with information, but there’s little chance to detect trends and to make accurate decisions. Long story short, too limited for my taste. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37677"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37677"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Looking for great quality? You found it!</p> <a href="/p/freshservice/looking-for-great-quality-you-found-it-37679/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ron" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ron</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> If Freshservice never appeared, we wouldn’t know how much we needed it. It is just indispensible for the organization of our IT department. We rank much better since we improved asset management, and you can notice the change even in our CMDB and the communication strategy. I sincerely claim we’ve never been this successful. </p> <p><strong>CONS:</strong> I am a bit concerned about asset tracking, since you pay per item. I was surprised to see no alert prior to the allotment, and I even think there should be some additional licensing. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37679"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37679"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The tool that will never stop surprising you</p> <a href="/p/freshservice/the-tool-that-will-never-stop-surprising-you-37682/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Lois" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Lois</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 18.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Higher Education</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Freshservice is an easygoing, well-structured system. The IT team of our University uses it for communication, or in order to track request tickets from colleagues and students. But there is more about Freshservise! Most of the time, it performs the role of a personal database, where all problems, updates, and releases are being stored. It relates them to the appropriate tickets automatically, and it allows us to use our time for something more important. Freshervice increases the value of this institution, especially when users are concerned. They get a service catalog, and access to a rick knowledge base. These tools are slow at times, but we are working to improve them. </p> <p><strong>CONS:</strong> I think asset management it’s still below the threshold of its capacity, but I don’t expect developers to carry the can for something we’re not able to explore. Sometimes I think it’s just me that finds it limited and simple, but I can’t help thinking there is a more complex environment somewhere there. To be honest, our team is not really able to estimate this, since there is no previous tool to compare with. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37682"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37682"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">We found the helpdesk we were looking for</p> <a href="/p/freshservice/we-found-the-helpdesk-we-were-looking-for-37683/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Alice" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Alice</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 08.02.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Education Management</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> There is a great Sprout plan (a free one, just to say) that enabled me to appoint three desk supervisors with separate accounts. The point is that there are only three of us in IT support, and we need to share the role. Currently, we’re planning to involve the CEO and the Accountant, and I couldn’t be gladder to suggest them a supervisor post and to recommend a Freshservice subscription. I think that everybody could benefit from the flexibility of this software, especially because it is easy to use, and it I heaped with well-executed functions. I stopped struggling to display tickets long ago, and I started to perceive it as a normal task on the schedule. Way better than the irresponsive desks I used to rely on! </p> <p><strong>CONS:</strong> The Sprout reports left me cold. I expected variety, but ended up having average performance (the same data, the same levels, and an unchanged request mechanism). I don’t really get the whole story, you know. There should be deviation data, for instance (how many times an agent failed to attend a request, and for how long did it last?), and ideally a good outlier plan. </p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="37683"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="37683"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=536">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="536"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. 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href="https://financesonline.com/pros-cons-freshservice-analysis-popular-itsm-tool/" title="Pros and Cons of Freshservice: Analysis of the Popular ITSM Tool">Pros and Cons of Freshservice: Analysis of the Popular ITSM Tool</a></li> <li><a href="https://financesonline.com/freshservice-competitors-comparison-samanage-jira-service-desk-manageengine-service-desk/" title="Freshservice Competitors: Comparison with Samanage, JIRA Service Desk and ManageEngine Service Desk">Freshservice Competitors: Comparison with Samanage, JIRA Service Desk and ManageEngine Service Desk</a></li> </ul> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Freshservice Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nvbm5lY3R3aXNlLWF1dG9tYXRlLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ConnectWise Automate" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Connectwise-PSA.png 186w" /></div> <a href="/p/connectwise-automate/" title="ConnectWise Automate" >ConnectWise Automate Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.6</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc2VydmljZS1wb3dlci11cC1mb3ItdHJlbGxvLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice Power-Up for Trello" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Freshservice-Power-Up-trello-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Freshservice-Power-Up-trello-logo2.png 186w" /></div> <a href="/p/freshservice-power-up-for-trello/" title="Freshservice Power-Up for Trello" >Freshservice Power-Up for Trello Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3hlb3gv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="XEOX" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/XEOX-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/XEOX-logo-2.png 186w" /></div> <a href="/p/xeox/" title="XEOX" >XEOX Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FsbG95LW5hdmlnYXRvci8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Alloy Navigator" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Alloy-Navigator-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Alloy-Navigator-logo2.png 186w" /></div> <a href="/p/alloy-navigator/" title="Alloy Navigator" >Alloy Navigator Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NoZXJwYWRlc2sv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SherpaDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2.png 186w" /></div> <a href="/p/sherpadesk/" title="SherpaDesk" >SherpaDesk Pricing & Software Features 2024</a> </div> <div class="products-table__right">7.5</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To Freshservice By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NoZXJ3ZWxsLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Cherwell IT Service Management" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/cherwell-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/cherwell-logo2.png 186w" /></div> <a href="/p/cherwell/" title="Cherwell IT Service Management" >Learn more about 2024 pricing plans for Cherwell IT Service Management</a> </div> <div class="products-table__right">by quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL290cnMv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="OTRS" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/OTRS-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/OTRS-logo2.png 186w" /></div> <a href="/p/otrs/" title="OTRS" >Learn more about 2024 pricing plans for OTRS</a> </div> <div class="products-table__right">By quote </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc3RhdHVzLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshstatus" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1-93x48.png 93w, https://s.financesonline.com/uploads/2020/08/freshstatus-small-thumbnail-186x96-1.png 186w" /></div> <a href="/p/freshstatus/" title="Freshstatus" >Learn more about 2024 pricing plans for Freshstatus</a> </div> <div class="products-table__right">$25</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NoZXJwYWRlc2sv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SherpaDesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/SherpaDesk-logo2.png 186w" /></div> <a href="/p/sherpadesk/" title="SherpaDesk" >Learn more about 2024 pricing plans for SherpaDesk</a> </div> <div class="products-table__right">$39</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2MyLWF0b20v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="C2 ATOM" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/C2-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/C2-logo2.png 186w" /></div> <a href="/p/c2-atom/" title="C2 ATOM" >Learn more about 2024 pricing plans for C2 ATOM</a> </div> <div class="products-table__right">$50</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending IT Service Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NoZXJ3ZWxsLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Cherwell IT Service Management" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/cherwell-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/cherwell-logo2.png 186w" /></div> <a href="/p/cherwell/" title="Cherwell IT Service Management reviews" >Read the latest user reviews of Cherwell IT Service Management</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.3</div> <div class="col col--50">98%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2F0ZXJhLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Atera" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2022/07/Atera-Small-Thumbnail.png 186w" /></div> <a href="/p/atera/" title="Atera reviews" >Read the latest user reviews of Atera</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">9.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dscGkv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GLPI" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/06/glpi-logo-93x48.png 93w, https://s.financesonline.com/uploads/2021/06/glpi-logo.png 186w" /></div> <a href="/p/glpi/" title="GLPI reviews" >Read the latest user reviews of GLPI</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.4</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL290cnMv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="OTRS" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/OTRS-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/OTRS-logo2.png 186w" /></div> <a href="/p/otrs/" title="OTRS reviews" >Read the latest user reviews of OTRS</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.4</div> <div class="col col--50">99%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2MyLWF0b20v""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="C2 ATOM" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/C2-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/C2-logo2.png 186w" /></div> <a href="/p/c2-atom/" title="C2 ATOM reviews" >Read the latest user reviews of C2 ATOM</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">94%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Freshservice Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLWFsZXJ0b3Bz""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AlertOps" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/04/AlertOps-logo-2-1-93x48.png 93w, https://s.financesonline.com/uploads/2022/04/AlertOps-logo-2-1.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-alertops" title="Comparison of Freshservice vs. AlertOps" class="set-width" >Who should you choose Freshservice or AlertOps</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLWFsdmFv""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ALVAO" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/small-3-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/small-3.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-alvao" title="Comparison of Freshservice vs. ALVAO" class="set-width" >Who should you choose Freshservice or ALVAO</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLWZyZXNoc2VydmljZS1wb3dlci11cC1mb3ItdHJlbGxv""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice Power-Up for Trello" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Freshservice-Power-Up-trello-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Freshservice-Power-Up-trello-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-freshservice-power-up-for-trello" title="Comparison of Freshservice vs. Freshservice Power-Up for Trello" class="set-width" >Who should you choose Freshservice or Freshservice Power-Up for Trello</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLXhlb3g=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="XEOX" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/XEOX-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/XEOX-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-xeox" title="Comparison of Freshservice vs. XEOX" class="set-width" >Who should you choose Freshservice or XEOX</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLWdscGk=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GLPI" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/06/glpi-logo-93x48.png 93w, https://s.financesonline.com/uploads/2021/06/glpi-logo.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-glpi" title="Comparison of Freshservice vs. GLPI" class="set-width" >Who should you choose Freshservice or GLPI</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLXJlem9sdmU=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Rezolve.ai" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2021/07/Rezolve.ai-logo-2-93x48.png 93w, https://financesonline.com/uploads/2021/07/Rezolve.ai-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-rezolve" title="Comparison of Freshservice vs. Rezolve.ai" class="set-width" >Who should you choose Freshservice or Rezolve.ai</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLWFsbG95LW5hdmlnYXRvcg==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Alloy Navigator" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Alloy-Navigator-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Alloy-Navigator-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-alloy-navigator" title="Comparison of Freshservice vs. Alloy Navigator" class="set-width" >Who should you choose Freshservice or Alloy Navigator</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLWdvdG8tcmVzb2x2ZQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GoTo Resolve" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/GOTO-186-x-96.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-goto-resolve" title="Comparison of Freshservice vs. GoTo Resolve" class="set-width" >Who should you choose Freshservice or GoTo Resolve</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLWhhbG9pdHNt""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HaloITSM" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/HaloITSM-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/HaloITSM-logo-thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-haloitsm" title="Comparison of Freshservice vs. HaloITSM" class="set-width" >Who should you choose Freshservice or HaloITSM</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJlc2hzZXJ2aWNlLXZzLXNxdWlkcw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SquidsDBaaS" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://financesonline.com/uploads/2021/10/Squids.io-logo-2-93x48.png 93w, https://financesonline.com/uploads/2021/10/Squids.io-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/freshservice-vs-squids" title="Comparison of Freshservice vs. SquidsDBaaS" class="set-width" >Who should you choose Freshservice or SquidsDBaaS</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>Freshservice user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">All support tools in one place</p> <a href="/p/freshservice/all-support-tools-in-one-place-37674/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Edwin" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Edwin</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 08.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Biotechnology</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Freshservice was most helpful for the dynamics of our work</p> <a href="/p/freshservice/freshservice-was-most-helpful-for-the-dynamics-of-our-work-37673/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Christie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Christie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.09.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">3 in 1: Useful features, intuitive interface, great looks</p> <a href="/p/freshservice/3-in-1-useful-features-intuitive-interface-great-looks-37678/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tom" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tom</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 26.08.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Construction</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The best quality money can buy</p> <a href="/p/freshservice/the-best-quality-money-can-buy-37680/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tina" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tina</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.07.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Freshservice review</p> <a href="/p/freshservice/freshservice-review-37676/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Diana" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Diana</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 14.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Primary and Secondary Education</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2018/09/louie.jpg?width=100&token=cBF1qsThMBVm4GTC-uvIxg" alt="Louie Andre" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/louie/" title="Louie Andre">Louie Andre</a></h4> <p>B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-09-04T02:35:15+00:00" title="2024-09-04 02:35:15">2024-09-04</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div class="review-page__award"> <div class="review-page__award-head">Award Winner</div> <div class="review-page__award-img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2023/01/Expert-2023.png?width=265&token=fp0b36-9pwKNRqjz6_uHww" data-srcset="https://sip.financesonline.com/uploads/2023/01/Expert-2023.png?width=265&token=fp0b36-9pwKNRqjz6_uHww 1x, https://sip.financesonline.com/uploads/2023/01/Expert-2023.png?width=530&token=L923losV7WUpQmaYih5uzg 2x" class="lazyload" alt="An award given to products our B2B experts find especially valuable for companies"> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/freshservice/", "name": "Freshservice", "image": "https://financesonline.com/uploads/2014/11/fse-220x90.png", "featureList": "Basic Ticketing,\nSelf Service Portal,\nKnowledge Base,\nIntelligent Automation Tools,\nCMDB,\nSLA Management,\nScheduler,\nAgent Collision,\nService Catalog,\nContract Management,\nAsset Reporting,\nBasic Reporting,\nAdvanced Reporting,\nEnterprise Reporting,\nPortal Customization,\nWidgets,\nMSP Plugin,\nUnlimited Mailboxes,\nCustom Mailbox,\nDomain Mapping,\nIP Whitelisting,\nTime Tracking,\nAnnouncements,\nSatisfaction Surveys,\nIncident Management,\nProblem Management,\nChange Management,\nRelease Management,\nMultiple Portal Languages,\nMultiple SLA Policies,\nMultiple Business Hours,\nCustomizable Agent Roles,\nPriority Matrix,\nRound Robin,\n1 Free Custom SSL,\nIntegrated Game Mechanics.", "operatingSystem": "Windows, Linux, Android, iPhone/iPad, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2014/11/fser-300x155.png", "offers": { "@type": "Offer", "price": "19", "priceCurrency": "USD" } }, "description": "Freshservice is a winner of our Supreme Software Award.\u00a0It\u00a0is a very popular cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. It provides plug and play ITIL that complies with best practices without the need for expensive consultations or expert opinions.\nIts key functionalities include \u00a0a robust ticketing system, accessible knowledge base, asset discovery, and CMDB. Moreover, the software is equipped with capabilities, such as, vendor management, incident management, problem management, change management and release management.\nHow exactly will Freshservice enhance the quality of your service? The core module of the system is Incident management, developed in a way which lets no customer query fall through the cracks. With a service desk accessible through several channels, you can automate all routine and mundane tasks, and let your team collaborate in order to find the best solution for each query.\nFreshservice will also do a great job analyzing and resolving problems before they’ve had whatever impact on your business’s productivity, as it ties sudden incidents to common problems, examines the root cause and suggests valuable workarounds, and keeps all issues recorded in a known-error database until you’ve come up with a permanent solution.\nAnother competitive edge of this easy-to-use system is planning, tracking, and rollback of changes, the lack of which is known to cause approximately 80% of all IT issues. With Freshservice in your toolkit, you will have modifications and resources properly tracked, and thus be able to analyze the risk and potential impact for each of them. This is how you get to prepare your own rollback plan for unforeseen and unexpected changes, and send CAB approval requests from the very same platform.\nLast, but not least, Freshservice is cloud-hosted, and \u00a0requires literally zero maintenance while keeping data secure and the system fully automated. Its flexible pricing plans are scalable to its clients\u2019 growth and needs, with a free plan (Sprout) included to cater to teams with up to 3 agents.\nA detailed review of Freshservice\u00a0prepared by our experts is also available with a thorough analysis of Freshservice\u00a0capabilities and features.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "9.4", "applicationCategory": "IT Service Software" }, "headline": "Freshservice review", "awards": "Expert's Choics Award for 2023, Best IT Management Software Q1 2022, Best IT Asset Management Software Q2 2022", "dateModified": "2024-09-04T02:35:15+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Louie Andre", "url": "https://financesonline.com/author/louie/" } }</script>  <div id="fot-social" class="fot-social" data-id="536" data-type="post" data-url="https://reviews.financesonline.com/p/freshservice/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/freshservice/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/freshservice/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/freshservice/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":536,"main_term_slug":"it-service-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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Freshservice Reviews: Pricing & Software Features 2024 - Financesonline.com