Improve Value Realization (ROI) | Gainsight Community

<!DOCTYPE html> <html lang="en"> <head> <meta name="robots" content="index, follow" /> <meta name="google-site-verification" content="e4RcoxfgBpA6BxMQS5kyp2ZCqIxHN5zuZ-QaJpL-gwk" />  <script async src="https://www.googletagmanager.com/gtag/js?id=UA-139647064-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-139647064-1'); </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-D95X6560HT"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-D95X6560HT'); </script>  <style> @import url('https://fonts.googleapis.com/css2?family=Montserrat&display=swap'); </style>  <script type="text/javascript"> (function(n,t,a,e,co){var i="aptrinsic";n[i]=n[i]||function(){ (n[i].q=n[i].q||[]).push(arguments)},n[i].p=e;n[i].c=co; var r=t.createElement("script");r.async=!0,r.src=a+"?a="+e; var c=t.getElementsByTagName("script")[0];c.parentNode.insertBefore(r,c) })(window,document,"https://web-sdk.aptrinsic.com/api/aptrinsic.js","AP-23MZA3YGKNMH-2"); </script>  <script type="text/javascript" src="//script.crazyegg.com/pages/scripts/0119/2042.js" async="async" ></script> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="format-detection" content="telephone=no"> <meta name="HandheldFriendly" content="true" /> <meta http-equiv="X-UA-Compatible" content="ie=edge"><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"5364be9000",applicationID:"214056673"};;/*! For license information please see nr-loader-rum-1.283.2.min.js.LICENSE.txt */ (()=>{var e,t,r={122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},217:(e,t,r)=>{"use strict";r.d(t,{D0:()=>m,gD:()=>v,xN:()=>h});r(860).K7.genericEvents;const n="experimental.marks",i="experimental.measures",o="experimental.resources",a=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var s=r(614),c=r(944),u=r(384),l=r(122);const d="[data-nr-mask]",f=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(i)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(o)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:s.wk,inactiveMs:s.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){a(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,c.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){a(t)?e.block_selector+=",".concat(t):""!==t&&(0,c.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,c.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},g={},p="All configuration objects require an agent identifier!";function m(e){if(!e)throw new Error(p);if(!g[e])throw new Error("Configuration for ".concat(e," was never set"));return g[e]}function h(e,t){if(!e)throw new Error(p);g[e]=(0,l.a)(t,f());const r=(0,u.nY)(e);r&&(r.init=g[e])}function v(e,t){if(!e)throw new Error(p);var r=m(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>d});var n=r(122),i=r(384),o=r(154),a=r(324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},l={};function d(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!l[e])throw new Error("Runtime for ".concat(e," was never set"));return l[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");l[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(l[e],"harvestCount")||Object.defineProperty(l[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=l[e])}},324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.283.2",i="PROD",o="CDN"},154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>l,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,l=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>d,x3:()=>u});var n=r(836),i=r(606),o=r(860),a=r(646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};l(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function l(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function d(e="",t="feature",r=!1){if(l(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(990),o=r(371),a=r(646),s=r(607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},l={},d=!1;try{d=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=m(e),l=c.length,d=0;d<l;d++)c[d].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:h,listeners:m,context:g,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:d?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:d};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=m(e).concat(t)}function m(e){return n[e]||[]}function h(t){return l[t]=l[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),l=(0,n.Zm)();l.ee||(l.ee=u)},646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(566).bz)()},566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(836),i=r(154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>l,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>d});var n=r(154),i=r(863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function l(e,t){a()[e]=t}function d(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(836),i=r(607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];l(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return l(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,l,d;try{a=this,o=[...arguments],l="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],l],e)}i(r+"start",[o,a,s],l,c);try{return d=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],l,c),e}finally{i(r+"end",[o,a,d],l,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function l(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log";n.K7.logging},773:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(154),r(566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(836),i=r(687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},603:(e,t,r)=>{"use strict";r.d(t,{j:()=>K});var n=r(860),i=r(555),o=r(371),a=r(908),s=r(836),c=r(687),u=r(289),l=r(154),d=r(944),f=r(773),g=r(384),p=r(344);const m=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],h=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(863),b=r(614),y=r(993);var w=r(646),R=r(434);const A=new Map;function E(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,d.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,R.YM)(i),a=new w.y(s.P);a.level=n.level,a.customAttributes=n.customAttributes;const c=t[r]?.[R.Jt]||t[r];return A.set(c,a),o.inPlace(t,[r],"wrap-logger-",(()=>A.get(c))),i}function _(){const e=(0,g.pV)();m.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,d.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function N(e,t,g=!1){t||(0,c.Ak)(e,"api");const m={};var w=s.ee.get(e),R=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var A="api-",_=A+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(A,n,!0,o||null===r?"session":void 0)(t,r)}function k(){}m.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,v.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},m.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),E(w,e,t,{customAttributes:r,level:i})},h.forEach((e=>{m[e]=j(A,e,!0,"api")})),m.addPageAction=j(A,"addPageAction",!0,n.K7.genericEvents),m.recordCustomEvent=j(A,"recordCustomEvent",!0,n.K7.genericEvents),m.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(A,"setPageViewName",!0)()},m.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,d.R)(40,typeof t)}else(0,d.R)(39,typeof e)},m.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,d.R)(41,typeof e)},m.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,d.R)(42,typeof e)},m.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,d.R)(23,e)}},m[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},m[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},m.interaction=function(e){return(new k).get("object"==typeof e?e:{})};const T=k.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,w),function(){if(R.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw R.emit("fn-err",[arguments,this,t],r),t}finally{R.emit("fn-end",[(0,v.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[r?(0,v.t)():performance.now(),...arguments],r?null:this,i,w),r?void 0:this}}function I(){r.e(296).then(r.bind(r,778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,d.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{T[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),m.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(A,"routeName",!0,n.K7.spa),m.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},l.RI?(0,u.GG)((()=>I()),!0):I(),m}var k=r(217),T=r(122);const j={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},I={};var O=r(284);const S=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let P=!1;function K(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:d={},exposed:f=!0}=t;d.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,k.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");I[e]=(0,T.a)(t,j);const r=(0,g.nY)(e);r&&(r.loader_config=I[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},l.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const m=(0,k.D0)(e.agentIdentifier),h=[c.beacon,c.errorBeacon];P||(m.proxy.assets&&(S(m.proxy.assets),h.push(m.proxy.assets)),m.proxy.beacon&&h.push(m.proxy.beacon),_(),(0,g.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===m.soft_navigations.enabled&&m.feature_flags.includes("soft_nav")),d.denyList=[...m.ajax.deny_list||[],...m.ajax.block_internal?h:[]],d.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,d),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=N(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),P=!0}},374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>u,K7:()=>s,P3:()=>c,XX:()=>i,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},c={[s.pageViewEvent]:1,[s.pageViewTiming]:2,[s.metrics]:3,[s.jserrors]:4,[s.spa]:5,[s.ajax]:6,[s.sessionTrace]:7,[s.softNav]:8,[s.sessionReplay]:9,[s.logging]:10,[s.genericEvents]:11},u={[s.pageViewEvent]:a,[s.pageViewTiming]:n,[s.ajax]:n,[s.spa]:n,[s.softNav]:n,[s.metrics]:i,[s.jserrors]:i,[s.sessionTrace]:o,[s.sessionReplay]:o,[s.logging]:"browser/logs",[s.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.283.2.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.283.2.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),l=0;l<u.length;l++){var d=u[l];if(d.getAttribute("src")==r||d.getAttribute("data-webpack")==t+o){s=d;break}}if(!s){c=!0;var f={296:"sha512-2Y8GMAOGF658KnXzOZ/v+DlLch8TBFvV0tTNnOy9wrpvtDa1t5CdZMyX+LubTymBlzPp6NUjllBghMCZqXBPmg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={374:0,840:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.283.2.PROD"]=self["webpackChunk:NRBA-1.283.2.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(374);var e=i(944),t=i(344),r=i(566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(217);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var l=i(603);var d=i(687),f=i(234),g=i(289),p=i(154),m=i(384);const h=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function v(e){return!!(0,m.dV)().o.MO&&h(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,d.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,d.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(h(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,d.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,d.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return v(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(630);class R extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var A=i(908),E=i(843),_=i(878),x=i(782),N=i(863);class k extends y{static featureName=x.T;constructor(e,t=!0){super(e,x.T,t),p.RI&&((0,E.u)((()=>(0,A.p)("docHidden",[(0,N.t)()],void 0,x.T,this.ee)),!0),(0,_.sp)("pagehide",(()=>(0,A.p)("winPagehide",[(0,N.t)()],void 0,x.T,this.ee))),this.importAggregator(e))}}var T=i(773);class j extends y{static featureName=T.TZ;constructor(e,t=!0){super(e,T.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,m.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,l.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,m.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,k,j],loaderType:"lite"})})()})();</script> <link rel="shortcut icon" type="image/png" href="https://uploads-us-west-2.insided.com/gainsight-us/attachment/d6c06c97-b64e-470f-b47d-999f1a095051_thumb.jpg" /> <title>Improve Value Realization (ROI) | Gainsight Community</title> <meta name="description" content="Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value."> <meta property="og:title" content="Improve Value Realization (ROI) | Gainsight Community"/> <meta property="og:type" content="website" /> <meta property="og:url" content="https://communities.gainsight.com/improve-value-realization-roi-288"/> <meta property="og:description" content="Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value." /> <meta property="og:image" content="https://uploads-us-west-2.insided.com/gainsight-us/attachment/45d49424-1205-43e9-8de3-f42cf48896bc_thumb.png"/> <meta property="og:image:secure_url" content="https://uploads-us-west-2.insided.com/gainsight-us/attachment/45d49424-1205-43e9-8de3-f42cf48896bc_thumb.png"/> <link rel="canonical" href="https://communities.gainsight.com/improve-value-realization-roi-288" /> <style id="css-variables">@font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #d5d9deff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: 'Montserrat', sans-serif;;--config--main-button-base-font-weight: 400;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #153d5eff;--config--main-color-brand-secondary: #4e5bcaff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f6f8faff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #f79321ff;--config--main-color-night: #1a1a1aff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: 'Montserrat', sans-serif;;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: 'Montserrat', sans-serif;;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #153d5eff;--config-anchor-base-hover-color: #153d5eff;--config-avatar-notification-background-color: #153d5eff;--config-body-background-color: #f0f2f6ff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #fff2f1;--config-button-cancel-active-border-color: #bf210d;--config-button-cancel-active-color: #9a1c0b;--config-button-cancel-background-color: transparent;--config-button-cancel-border-color: #bf210d;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #9a1c0b;--config-button-cancel-hover-background-color: #fff9f9;--config-button-cancel-hover-border-color: #bf210d;--config-button-cancel-hover-color: #9a1c0b;--config-button-cta-active-background-color: #153D5E;--config-button-cta-active-border-color: #0d2538;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #fff;--config-button-cta-background-color: #153D5E;--config-button-cta-border-color: #153D5E;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #fff;--config-button-cta-focus-background-color: #133856ff;--config-button-cta-focus-border-color: #102f49ff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #fff;--config-button-cta-hover-background-color: #0d2538;--config-button-cta-hover-border-color: #0d2538;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #fff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #3c4abd;--config-button-secondary-active-border-color: #3c4abd;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #fff;--config-button-secondary-background-color: #ffffff;--config-button-secondary-border-color: #153D5E;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #153D5E;--config-button-secondary-focus-background-color: #3b49c4ff;--config-button-secondary-focus-border-color: #3b49c4ff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #153D5E;--config-button-secondary-hover-background-color: #4e5bca;--config-button-secondary-hover-border-color: #4e5bca;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #fff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: rgba(42, 170, 225, 0.15);--config-button-toggle-active-border-color: #153d5e;--config-button-toggle-active-color: #153d5e;--config-button-toggle-background-color: transparent;--config-button-toggle-border-color: #153d5e;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #153d5e;--config-button-toggle-filled-background-color: #153d5eff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #102f49ff;--config-button-toggle-hover-background-color: rgba(42, 170, 225, 0.1);--config-button-toggle-hover-border-color: #153d5e;--config-button-toggle-hover-color: #153d5e;--config-button-toggle-on-active-background-color: #153d5e;--config-button-toggle-on-active-border-color: #153d5e;--config-button-toggle-on-active-color: #fff;--config-button-toggle-on-background-color: #153d5eaa;--config-button-toggle-on-border-color: #153d5e;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #fff;--config-button-toggle-on-hover-background-color: #153d5e;--config-button-toggle-on-hover-border-color: #153d5e;--config-button-toggle-on-hover-color: #fff;--config-button-toggle-outline-background-color: #153d5eff;--config-button-toggle-outline-color: #153d5eff;--config-button-toggle-outline-pseudo-color: #153d5eff;--config-button-toggle-outline-spinner-color: #153d5eff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #1a1a1aff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #153d5eff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #1a1a1aff;--config-editor-comment-toolbar-button-hover-color: #153d5eff;--config-footer-background-color: #1a1a1aff;--config-footer-color: #fff;--config-header-color: #153d5eff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #ffffffff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #153d5eff;--config-link-base-color: #1a1a1aff;--config-link-base-hover-color: #153d5eff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-border-bottom-color: #d5d7db;--config-main-navigation-border-top-color: #d5d7db;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #1a1a1a;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #1a1a1a;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #00b3e8;--config-main-navigation-search-placeholder-color: #6d6a6aff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #153d5eff;--config-meta-text-color: #5f6c7aff;--config-notification-widget-background-color: #153d5eff;--config-notification-widget-color: #ffffffff;--config-pagination-active-page-color: #153d5eff;--config-paging-item-hover-color: #153d5eff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #153d5eff;--config-sidebar-widget-font-family: 'Montserrat', sans-serif;;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #ffffffff;--config-tag-modify-link-color: #153d5eff;--config-tag-pill-background-color: #f0f2f6;--config-tag-pill-hover-background-color: #a1c9eaff;--config-tag-pill-hover-border-color: #153d5eff;--config-tag-pill-hover-color: #153d5eff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #153d5e0d;--config-thread-list-mod-break-border-color: #153d5eff;--config-thread-list-sticky-topic-background: #153d5ef2;--config-thread-list-sticky-topic-border-color: #153d5eff;--config-thread-list-sticky-topic-flag-color: #153d5eff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #153d5eff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f79321ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #153d5eff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #3cb54aff;--config-topic-page-answered-field-link-color: #153d5eff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #153d5eff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #d5d9deff;--config-topic-question-color: #f79321ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #f0f2f6ff;--config-widget-cta-color: #1a1a1aff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #153d5eff;--config-widget-tabs-forum-list-header-hover-color: #153d5eff;--config-card-border-radius: 9px;--config-card-border-width: 0;--config-card-background-color: #ffffff;--config-card-title-color: #1a1a1a;--config-card-text-color: #1a1a1a;--config-card-border-color: #d5d7db;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #1a1a1a;--config-card-hover-text-color: #1a1a1a;--config-card-hover-border-color: #d5d7db;--config-card-hover-shadow: 0 5px 20px 0 rgba(0, 0, 0, 0.08);--config-card-active-background-color: #ffffff;--config-card-active-title-color: #1a1a1a;--config-card-active-text-color: #1a1a1a;--config-card-active-border-color: #d5d7db;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-list-views-use-card-theme: 0;--config-list-views-card-border-width: 1px;--config-list-views-card-border-radius: 5px;--config-list-views-card-default-background-color: #ffffff;--config-list-views-card-default-title-color: #153d5eff;--config-list-views-card-default-text-color: #1a1a1aff;--config-list-views-card-default-border-color: #d5d9deff;--config-list-views-card-hover-background-color: #ffffff;--config-list-views-card-hover-title-color: #153d5eff;--config-list-views-card-hover-text-color: #1a1a1aff;--config-list-views-card-hover-border-color: #d5d9deff;--config-list-views-card-click-background-color: #ffffff;--config-list-views-card-click-title-color: #153d5eff;--config-list-views-card-click-text-color: #1a1a1aff;--config-list-views-card-click-border-color: #d5d9deff;--config-sidebar-widget-username-color: #1a1a1aff;--config-username-hover-color: #00b3e8ff;--config-username-hover-decoration: none;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config--favicon-url: https://uploads-us-west-2.insided.com/gainsight-us/attachment/d6c06c97-b64e-470f-b47d-999f1a095051_thumb.jpg;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/css/preact-app.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <meta name="google-site-verification" data-name="insided" content="oqfvLwHZPmbDV01mBZz65Ia-k0iRzDpI_fZnmV4sR5U" /> <style> /* Old CSS .forum-featured-image { background-color: transparent; } .link.js-open-modal.qa-header-login-button { } p.copyright{ color: var(--config-anchor-base-color) !important; } .featuredBanner .banner-notification .box__content.box__pad { background-color: #FCC642; } */ a, .link--user, .thread-list-item a.link--user, .thread-meta-link--default-color { /* deep-blue shade */ color: #22649f; } a:hover, .link--user:hover, .thread-list-item:hover a.link--user:hover, .thread-meta-link--default-color:hover { /* deep-blue */ color: #153d5e; } /*Gainsight redesign*/ /*increase badge size*/ .qa-user-badges-list img { width: 75px; height: 75px; } /*All about pulse featured topic order*/ .pure-carousel #topic-id--43229 { order: -2 !important; } .pure-carousel #topic-id--43258 { order: -1 !important; } /* Quick Links */ .quicklink__box { border-radius: 8px !important; } /* Events */ .event__month { background-color: #153E5E !important; } /* Tabs widget */ /* .tabs--nav { background-color: #143E5D; } */ .qa-tabs-menu { padding: 5px 10px !important; } /* .widget--tabs .tabs__item a { color: white !important; } /* /*banner topic*/ .banner-notification { background-color: #153d5e; } /*homepage banner*/ .homepage-widget-wrapper .forum-featured-image { height: 340px; } .homepage-widget-wrapper .brand-hero-title { padding-top: 80px; } .event-calendar-row{ padding-right: 10px; } .featured-topic--full-width.featured-topic--featured-image .featured-topic__hero { width: 100% ; } .notification-center__panel { z-index: 1026; } /* CSS for Groups Header */ .group-overview-wrapper-title{ color: black; } /* CSS for Groups Header */ .group-overview-wrapper-title{ background-image: url("https://uploads-us-west-2.insided.com/gainsight-us/attachment/13172735-9a48-43d2-8c7c-4032c2056f6a.png"); height: 240px; width: 1140px; background-size: cover; background-repeat: no-repeat; background-position: 100%; align-items: center; justify-content: start; padding-left: 100px; display: flex; margin-bottom: 40px; margin-top: 40px; color: white; border-radius: 16px; } /* CSS for Groups Header on Mobile Devices */ @media (max-width: 812px) { .group-overview-wrapper-title { background-image: url("data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII="); height: 100px; width: 395px; background-size: cover; align-items: center; justify-content: center; display:flex; margin-bottom: 10px; margin-top: 10px; color: black; border-radius: 0; } } /* .popup { position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background-color: #fff; border-radius: 8px; box-shadow: 0 4px 10px rgba(0, 0, 0, 0.2); width: 300px; max-width: 80%; z-index: 1000; text-align: center; padding: 20px; } .popup-content p { font-size: 16px; margin-bottom: 20px; } .popup.hidden { display: none; } #close-popup { background-color: #007bff; color: #fff; border: none; border-radius: 5px; padding: 10px 20px; cursor: pointer; } #close-popup:hover { background-color: #0056b3; } */ </style> </head> <body id="customcss" class="twig_site-forum parent-category category-page"> <div data-preact="destination/modules/Accessibility/SkipToContent/SkipToContent" class="" data-props="{}"><a href="#main-content-target" class="skip-to-content-btn" aria-label="Skip to main content">Skip to main content</a></div>  <div id="community-id" data-data=gainsight-us ></div> <div id="device-type" data-data=desktop ></div> <main id='root' class='body-wrapper'> <div class="ssi ssi-header custom-header"> <style> .custom-gs-grid { display: grid; grid-template-columns: 0.75fr 0.8fr; grid-template-rows: 64px; grid-gap: 10em; padding-bottom: 6px; background: #FFFFFF; padding-top: 10px; /* padding: 0px 60px 0px 60px; */ } @media only screen and (max-width:768px) { .custom-gs-grid { grid-gap: 0em; } .sidebar-right { display: none; } } @media all and (max-width: 700px) { .custom-gs-grid aside, .custom-gs-grid article { grid-column: 1 / 4; } } .custom-gs-grid aside, .custom-gs-grid article { /*background: #eaeaea;*/ display: flex; align-items: center; justify-content: center; } .custom-gs-grid aside a { display:inline-block; height:36px; } ul.custom-header { list-style-type: none; margin: 0; padding: 0; overflow: hidden; } ul.custom-header li { float: left; } ul.custom-header li a { display: block; padding: 8px; text-transform: uppercase; color: #5b5b5b; font-size: 13px; } .custom-header-logo { height: 90%; } /* @media (prefers-color-scheme: dark) { .custom-header-logo { content:url("https://uploads-us-west-2.insided.com/gainsight-en/attachment/94142353-2d26-4a40-91be-52137bacc240.png"); } } */ .custom-header-sidebar { height: 20px; border: 0.5px groove #5B6D86; margin-left: 10px; } .custom-header-logo-text { text-transform: uppercase; font-family: 'Montserrat', sans-serif; font-style: normal; font-weight: 400; font-size: 22px; line-height: 27px; letter-spacing: 0.12em; margin-left: 10px; color: #5B6D86; } /* Page style overrides */ .main-navigation--wrapper { border:none; } </style> <div class="custom-gs-grid"> <aside class="sidebar-left"> <a href="/"><img alt="Gainsight Logo" src="https://uploads-eu-west-1.almostinsided.com/gainsight-en/attachment/f57078aa-c698-4fad-a960-9b1a517f07b8.png" class="custom-header-logo"></a> <div class="custom-header-sidebar"></div> <div class="custom-header-logo-text">Community</div> </aside>  <aside class="sidebar-right"> <ul class="custom-header"> <li><a href="https://gainsight.com" target=“_blank”>Gainsight.com</a></li> <li><a href="https://communities.gainsight.com/p/Gainsight-Support" target=“_blank”>Support & Documentation</a></li> <li><a href="https://gainsight.com/marketplace/" target="_blank">Marketplace</a></li> <li><a href="https://education.gainsight.com/" target="_blank">Training</a></li> <li><a href="https://www.gainsight.com/pulse-plus/" target="_blank">Pulse+</a></li> </ul> </aside> </div> </div> <div class="sitewidth flash-message-wrapper"> <div class="col"> <div class="module templatehead"> </div> </div> </div> <div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredBanner"}"></div> <div data-preact="mega-menu/index" class="" data-props="{"logo":"","newTopicURL":"\/topic\/new","groupCount":25,"communityCategoriesV2":[{"id":1,"type":0,"title":"Welcome","description":"The latest news and updates from the Gainsight team","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":2,"type":0,"title":"Community News","description":"The latest news and and tips on getting the most out of the Gainsight Community","thumbnailImage":"9d8ee06b-62cc-4270-91b5-ef413f8aec7a_thumb.png","parentId":1,"isContainer":false,"children":[],"visibleTopicsCount":361,"url":"https:\/\/communities.gainsight.com\/community-news-2"}],"language":"en","visibleTopicsCount":361,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/welcome-1"},{"id":14,"type":0,"title":"Discuss Gainsight Products","description":"Ask questions, find answers and help others get the most out of all the Gainsight products","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":15,"type":0,"title":"Customer Success (CS)","description":"Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS","thumbnailImage":"5795f8a3-f92e-4016-98c2-efdb659ec6cf_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":4968,"url":"https:\/\/communities.gainsight.com\/customer-success-cs-15"},{"id":16,"type":0,"title":"Product Experience (PX)","description":"Learn about surveys, in-app engagements, and compelling in-product knowledge ","thumbnailImage":"538a716f-c1df-4887-b768-565d33fc3fe2_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":808,"url":"https:\/\/communities.gainsight.com\/product-experience-px-16"},{"id":17,"type":0,"title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform","thumbnailImage":"38ad0bae-11b4-4f52-9818-401f8499f813_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2353,"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17"},{"id":18,"type":0,"title":"Customer Education (CE)","description":"Create compelling learning paths and a cohesive learning experience","thumbnailImage":"cb494660-6850-4ae9-9f20-c7882385a123_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":105,"url":"https:\/\/communities.gainsight.com\/customer-education-ce-18"},{"id":302,"type":0,"title":"Staircase AI by Gainsight ","description":"Explore best practices, connect with peers, and accelerate Staircase AI's impact","thumbnailImage":"b43561c8-7536-440c-a697-3213313df997_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2,"url":"https:\/\/communities.gainsight.com\/staircase-ai-by-gainsight-302"}],"language":"en","visibleTopicsCount":8236,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/discuss-gainsight-products-14"},{"id":7,"type":0,"title":"Share and Learn Best Practices","description":"Discover the latest best practices and network with other industry experts","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":9,"type":0,"title":"CS Perspectives from Gainsight","description":"A place where the Gainsight team shares best practices for effective Customer Success","thumbnailImage":"f54292ea-6c70-41e5-be2d-ef3477ec95f8_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":625,"url":"https:\/\/communities.gainsight.com\/cs-perspectives-from-gainsight-9"},{"id":327,"type":0,"title":"AI Inspiration and Insights","description":"The latest inspirational and insightful articles about AI by Gainsight","thumbnailImage":null,"parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/communities.gainsight.com\/ai-inspiration-and-insights-327"},{"id":8,"type":0,"title":"All About Pulse","description":"Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going","thumbnailImage":"c4ded539-7c66-40dc-87bc-3b9bc15018fb_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":185,"url":"https:\/\/communities.gainsight.com\/all-about-pulse-8"}],"language":"en","visibleTopicsCount":822,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/share-and-learn-best-practices-7"},{"id":209,"type":0,"title":"Meetings and Trainings","description":"Get access to a world of insights with trainings, webinars, roundtables, and more","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":3,"type":0,"title":"Meetings & Office Hours","description":"Get access to a world of insights with webinars, roundtables, and more","thumbnailImage":"790d3a50-196e-4e8c-b727-92a8a4e25d39_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":1504,"url":"https:\/\/communities.gainsight.com\/meetings-office-hours-3"},{"id":4,"type":0,"title":"Training & Certification","description":"Elevate your Gainsight proficiency with trainings, certifications and a community that is cheering you on","thumbnailImage":"c9070e7f-aab7-4724-9d08-b1c035d37ba6_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":97,"url":"https:\/\/communities.gainsight.com\/training-certification-4"}],"language":"en","visibleTopicsCount":1601,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/meetings-and-trainings-209"},{"id":216,"type":0,"title":"Archive","description":"This section contains archived community content","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":217,"type":0,"title":"Archived content","description":"This category contains archived community content that is no longer searchable","thumbnailImage":"1d0dab52-4971-4780-bad9-e6dbcc2f1cb1_thumb.png","parentId":216,"isContainer":false,"children":[],"visibleTopicsCount":580,"url":"https:\/\/communities.gainsight.com\/archived-content-217"}],"language":"en","visibleTopicsCount":580,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/archive-216"}],"knowledgeBaseCategoriesV2":[{"id":226,"type":1,"title":"Best Practices Hub ","description":"Gainsight's official guide to getting value out of the Gainsight platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":227,"type":1,"title":"Reducing Risk and Churn","description":"Explore strategies to mitigate risks and enhance customer retention by identifying and addressing potential issues","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":321,"type":1,"title":"Predictive health scoring","description":"Leverage predictive health scoring to identify risks, drive engagement, and reduce customer churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/predictive-health-scoring-321"},{"id":322,"type":1,"title":"Risk identification & management","description":"Proactively detect, prioritize, and address customer risks to ensure faster resolution and reduced churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/risk-identification-management-322"},{"id":230,"type":1,"title":"Digital-led signals & proactive resolution","description":"Leverage digital signals and automation to detect risks early, drive engagement, and ensure resolution.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/digital-led-signals-proactive-resolution-230"},{"id":228,"type":1,"title":"Renewal management & forecasting","description":"Centralize and automate renewal processes to improve forecast accuracy, mitigate risks, and drive retention.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/renewal-management-forecasting-228"},{"id":231,"type":1,"title":"Post-churn analysis and insights ","description":"Discover best practices to analyze churn data, uncover root causes, uncover trends, and enhance retention strategies.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/post-churn-analysis-and-insights-231"},{"id":323,"type":1,"title":"Cross-functional risk collaboration","description":"Align teams with clear roles, processes, and tools to collaboratively manage and mitigate customer risks.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/cross-functional-risk-collaboration-323"}],"visibleTopicsCount":30,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/reducing-risk-and-churn-227"},{"id":237,"type":1,"title":"Improving Team Efficiency","description":"Browse best practices for improving team efficiency by integrating essential tools into a streamlined workspace","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":262,"type":1,"title":"Centralize customer data","description":"Unify customer data across systems to ensure actionable insights, efficient collaboration, and accurate decisions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/centralize-customer-data-262"},{"id":263,"type":1,"title":"Standardize and automate workflows","description":"Streamline operations by standardizing workflows and automating processes for consistent, efficient customer interactions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/standardize-and-automate-workflows-263"},{"id":265,"type":1,"title":"Enhance visibility and foster collaboration","description":"Empower teams with shared insights, role-specific dashboards, and proactive collaboration for aligned success.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/enhance-visibility-and-foster-collaboration-265"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/improving-team-efficiency-237"},{"id":232,"type":1,"title":"Automating the Customer Journey","description":"Explore best practices for automating customer journeys: outreach, proactive alerts, and self-service guidance\n","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":233,"type":1,"title":"Define and structure the customer lifecycle","description":"Establish tailored, automated lifecycle stages to guide customers seamlessly from onboarding to renewal success.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/define-and-structure-the-customer-lifecycle-233"},{"id":236,"type":1,"title":"Automate onboarding and early engagement","description":"Automate onboarding tasks and early engagement to drive seamless starts, proactive support, and adoption.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/automate-onboarding-and-early-engagement-236"},{"id":324,"type":1,"title":"Drive adoption and expansion with targeted engagement","description":"Automate targeted engagements to boost feature adoption, identify expansion opportunities, and drive customer growth.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-adoption-and-expansion-with-targeted-engagement-324"},{"id":325,"type":1,"title":"Proactively manage risk and retention","description":"Automate risk prioritization, escalation, and playbooks to proactively retain high-value, at-risk customers.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/proactively-manage-risk-and-retention-325"},{"id":326,"type":1,"title":"Ensure compliance and visibility across journey stages","description":"Automate compliance tracking, alerts, and escalation to ensure smooth progression across customer journey stages.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ensure-compliance-and-visibility-across-journey-stages-326"}],"visibleTopicsCount":25,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/automating-the-customer-journey-232"},{"id":281,"type":1,"title":"Improve Product Adoption","description":"Enhance product adoption through data-driven insights, targeted strategies, and automation.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":282,"type":1,"title":"Identify and Address Adoption Gaps","description":"Diagnose and resolve barriers to feature adoption through data-driven insights and targeted interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-address-adoption-gaps-282"},{"id":283,"type":1,"title":"Drive Feature Adoption","description":"Increase feature adoption with campaigns, enablement resources, and advanced strategies.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-feature-adoption-283"},{"id":284,"type":1,"title":"Empower Customers with Usage Insights","description":"Equip customers with actionable data to optimize usage, improve adoption, and achieve success.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-with-usage-insights-284"},{"id":334,"type":1,"title":"Automate Adoption Management","description":"Automate adoption with triggers, communications, health monitoring, and interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/automate-adoption-management-334"}],"visibleTopicsCount":17,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/improve-product-adoption-281"},{"id":285,"type":1,"title":"Increase Advocacy and Referencability","description":"Browse best practices to identify and nurture advocates for growth through advocacy programs.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":286,"type":1,"title":"Identify and Track Potential Advocates","description":"Use data-driven insights to identify, document, and monitor high-potential customer advocates systematically.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-track-potential-advocates-286"},{"id":287,"type":1,"title":"Nurture Advocates Through Engagement","description":"Strengthen relationships with advocates through structured, personalized, and automated engagement strategies.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/nurture-advocates-through-engagement-287"},{"id":332,"type":1,"title":"Leverage Advocates for Public Endorsements and Sales References","description":"Expand brand visibility and accelerate sales by utilizing advocates for success stories, reviews, and references.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-advocates-for-public-endorsements-and-sales-references-332"},{"id":333,"type":1,"title":"Integrate Advocacy into Health Scoring","description":"Incorporate advocacy metrics into health scores to gain a holistic view of customer engagement and loyalty.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/integrate-advocacy-into-health-scoring-333"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/increase-advocacy-and-referencability-285"},{"id":288,"type":1,"title":"Improve Value Realization (ROI)","description":"Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":289,"type":1,"title":"Collect + Confirm goals","description":"Discover how to gather, validate, and align customer goals to establish success foundations.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289"},{"id":290,"type":1,"title":"Maintain continuous ROI-Driven Alignment","description":"Learn to adapt strategies dynamically to evolving customer priorities for sustained value realization.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290"},{"id":291,"type":1,"title":"Drive ROI Through Verified Outcomes","description":"Showcase measurable value by tracking, automating, and highlighting verified customer outcomes.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291"},{"id":336,"type":1,"title":"Leverage Feedback for Optimization","description":"Uncover strategies to refine processes and enhance value delivery using actionable customer feedback.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336"},{"id":338,"type":1,"title":"Empower Customers Through Enablement","description":"Understand how to equip customers with tools and training to achieve goals independently.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338"}],"visibleTopicsCount":20,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/improve-value-realization-roi-288"},{"id":294,"type":1,"title":"Grow Customer Feedback Programs","description":"Capture customer insights, act on feedback, and drive meaningful improvements for long-term success","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":295,"type":1,"title":"Collect and analyze feedback","description":"Gather customer insights, categorize trends, and extract actionable insights for improvement","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-and-analyze-feedback-295"},{"id":296,"type":1,"title":"Close the feedback loop","description":"Acknowledge, act on feedback, and communicate improvements to build trust and loyalty","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/close-the-feedback-loop-296"},{"id":343,"type":1,"title":"Leverage feedback for internal strategies and product roadmap","description":"Align feedback with internal strategies and product decisions to enhance customer success","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-internal-strategies-and-product-roadmap-343"},{"id":344,"type":1,"title":"Scale feedback programs","description":"Automate processes, expand engagement, and optimize feedback programs for continuous growth","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/scale-feedback-programs-344"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/grow-customer-feedback-programs-294"},{"id":297,"type":1,"title":"Accelerate Expansion","description":"Drive growth by identifying and executing strategic expansion opportunities within your existing customer base.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":298,"type":1,"title":"Identify and qualify expansion opportunities","description":"Uncover, qualify, and act on expansion opportunities through data-driven insights and collaboration.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/identify-and-qualify-expansion-opportunities-298"},{"id":299,"type":1,"title":"Execute expansion campaigns","description":"Execute data-driven expansion campaigns that engage customers and drive scalable revenue growth.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/execute-expansion-campaigns-299"},{"id":300,"type":1,"title":"Strategic account planning for expansion","description":"Structure and execute account-level expansion plans through collaboration and data-driven insights.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/strategic-account-planning-for-expansion-300"}],"visibleTopicsCount":13,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/accelerate-expansion-297"}],"language":"en","visibleTopicsCount":152,"containerCategoriesCount":8,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/best-practices-hub-226"},{"id":252,"type":1,"title":"CC Knowledge Base","description":"All of the product documentation and best practice articles for getting the most out of the Customer Communities (CC) platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":253,"type":1,"title":"Getting Started","description":"Getting Started","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":26,"type":1,"title":"General information","description":"In this category you can find more general information about the CC Product","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/general-information-26"},{"id":27,"type":1,"title":"Installing the Customer Community Platform","description":"Guides to help you setting up Customer Community","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/installing-the-customer-community-platform-27"},{"id":28,"type":1,"title":"Guides, tutorials and learning material","description":"In this category you can find guides, FAQs, tutorials and e-learnings to get you started with the Customer Community platform","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":24,"url":"https:\/\/communities.gainsight.com\/guides-tutorials-and-learning-material-28"},{"id":29,"type":1,"title":"GDPR, DSA & Privacy","description":"Here you can find all information related to privacy and the General Data Protection Regulation of the EU","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/gdpr-dsa-privacy-29"}],"visibleTopicsCount":51,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/getting-started-253"},{"id":254,"type":1,"title":"Content Management","description":"Content Management","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":32,"type":1,"title":"Creating content","description":"This area contains guides, manuals and examples for you to optimize your content creation process","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":16,"url":"https:\/\/communities.gainsight.com\/creating-content-32"},{"id":33,"type":1,"title":"Moderating content","description":"This area covers the most important topics when it comes to the Moderation of content","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":20,"url":"https:\/\/communities.gainsight.com\/moderating-content-33"},{"id":34,"type":1,"title":"Highlighting content","description":"If you want your users to find content more easily, this category will show you all options available","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/highlighting-content-34"},{"id":35,"type":1,"title":"Dealing with spam","description":"Issues with spammers? Learn how the spam detection works and how to deal with spam","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/dealing-with-spam-35"},{"id":36,"type":1,"title":"SEO","description":"Learn how the platform optimizes content for search","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/seo-36"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/content-management-254"},{"id":255,"type":1,"title":"Platform Modules","description":"Platform Modules","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":38,"type":1,"title":"Community","description":"Learn more about the community settings & best practices for your community structure","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/community-38"},{"id":39,"type":1,"title":"Knowledge base","description":"Learn more about the features of our knowledge base module","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/knowledge-base-39"},{"id":40,"type":1,"title":"Ideation","description":"This category covers all information around ideation settings and best practices","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":15,"url":"https:\/\/communities.gainsight.com\/ideation-40"},{"id":41,"type":1,"title":"Events","description":"Learn more about our events capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/events-41"},{"id":42,"type":1,"title":"Groups","description":"Learn more about our group capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":17,"url":"https:\/\/communities.gainsight.com\/groups-42"},{"id":43,"type":1,"title":"Product updates","description":"Close the feedback loop to your users with product updates","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/product-updates-43"}],"visibleTopicsCount":61,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/platform-modules-255"},{"id":256,"type":1,"title":"Analytics & Reporting","description":"Analytics & Reporting","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":313,"type":1,"title":"Data Catalog & Connectors","description":"Explore and learn about all of the data objects available in the CC data lake and how to connect","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":32,"url":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313"},{"id":46,"type":1,"title":"Dashboards","description":"Dashboards are the best way to check activity on your community fast & easy","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/dashboards-46"},{"id":45,"type":1,"title":"Exports","description":"Exports are the raw data .csv downloads of platform activity. Here you will learn more about them","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/exports-45"},{"id":47,"type":1,"title":"Google Analytics","description":"Here you can find some handy tricks to get more out of your community analytics","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/google-analytics-47"},{"id":48,"type":1,"title":"Post Field Analysis","description":"With Post Field Analysis you can analyze what users are talking about in the most detailed way possible","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/post-field-analysis-48"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/analytics-reporting-256"},{"id":257,"type":1,"title":"Users, Gamification & Activation","description":"Users, Gamification & Activation","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":60,"type":1,"title":"(Super-)user engagement","description":"Features, tips and tricks regarding Super users and general user engagement","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/super-user-engagement-60"},{"id":61,"type":1,"title":"Moderating users","description":"How to moderate the users in your community","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/moderating-users-61"},{"id":62,"type":1,"title":"User roles & permissions","description":"Here you can learn more about permission management and user moderation","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/user-roles-permissions-62"},{"id":63,"type":1,"title":"Ranks","description":"All information about the rank settings and best practices","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ranks-63"},{"id":64,"type":1,"title":"Badges","description":"All information about Badge settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/badges-64"},{"id":65,"type":1,"title":"Registration, Login, SSO","description":"In this category you can learn more about the registration & login settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/registration-login-sso-65"},{"id":66,"type":1,"title":"Email Campaigns","description":"Learn all about reaching your users through Email Campaigns","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/email-campaigns-66"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/users-gamification-activation-257"},{"id":258,"type":1,"title":"Customization & Integrations","description":"Customization & Integrations","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":50,"type":1,"title":"Homepage","description":"Customize your homepage options and discover best practices","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/homepage-50"},{"id":51,"type":1,"title":"Platform Styling","description":"Learn how to customize the styling of your platform","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":22,"url":"https:\/\/communities.gainsight.com\/platform-styling-51"},{"id":52,"type":1,"title":"Phrases","description":"Change the text strings of your community by using our phrases tool","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/phrases-52"},{"id":278,"type":1,"title":"Languages","description":"Learn more about language settings and creating a localized experience ","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/languages-278"},{"id":53,"type":1,"title":"SSO","description":"Guides to help you set up SSO on Gainsight Customer Community.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":13,"url":"https:\/\/communities.gainsight.com\/sso-53"},{"id":54,"type":1,"title":"Integrations","description":"Find out how to integrate Customer Community with other apps.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/integrations-54"},{"id":55,"type":1,"title":"API","description":"All API documentation and best practices can be found here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/api-55"},{"id":56,"type":1,"title":"Emails","description":"Learn how to customize the styling of system email notifications","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/emails-56"},{"id":57,"type":1,"title":"Third-party Scripts","description":"Learn about the possibilities of external (third-party) tools","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/third-party-scripts-57"},{"id":58,"type":1,"title":"Embeddable Widgets","description":"Embeddable Widgets enable you to send community content to other websites easily. Learn more about them here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":18,"url":"https:\/\/communities.gainsight.com\/embeddable-widgets-58"}],"visibleTopicsCount":116,"containerCategoriesCount":0,"contentCategoriesCount":10,"url":"https:\/\/communities.gainsight.com\/customization-integrations-258"}],"language":"en","visibleTopicsCount":392,"containerCategoriesCount":6,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/cc-knowledge-base-252"},{"id":247,"type":1,"title":"Japan Knowledge Base | \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff08\u65e5\u672c\u8a9e\uff09","description":"\u69d8\u3005\u306aGainsight\u306e\u6d3b\u7528\u306b\u5411\u3051\u3066\u5fc5\u8981\u306a\u60c5\u5831\u3092\u30d5\u30a7\u30fc\u30ba\uff08\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u904b\u7528\u958b\u59cb\u3001\u6d3b\u7528\uff09\u306b\u5206\u3051\u3066\u65e5\u672c\u8a9e\u3067\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":276,"type":1,"title":"\u5168\u88fd\u54c1\u5171\u901a\uff5cGainsight\u306e\u6b69\u304d\u65b9","description":"Gainsight\u306b\u521d\u3081\u307e\u3057\u3066\u306e\u65b9\u306f\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30c1\u30a7\u30c3\u30af\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":277,"type":1,"title":"\u4e00\u822c\u60c5\u5831","description":"\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5165\u308c\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":276,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u4e00\u822c\u60c5\u5831-277"}],"visibleTopicsCount":6,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/\u5168\u88fd\u54c1\u5171\u901a-gainsight\u306e\u6b69\u304d\u65b9-276"},{"id":266,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba","description":"\u3053\u308c\u304b\u3089\u5c0e\u5165\u3092\u59cb\u3081\u308b\u65b9\u3005\u5411\u3051\u306b\u3001\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u5fc5\u8981\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":267,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff11\uff1a\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068","description":"Gainsight\u3078\u3088\u3046\u3053\u305d\uff01\uff01Gainsight\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b\u305f\u3081\u306b\u3082\u3059\u3079\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u898b\u3066\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u304a\u9858\u3044\u3057\u307e\u3059\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff11-\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068-267"},{"id":268,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff12\uff1a\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059","description":"\u30c7\u30fc\u30bf\u5468\u308a\u306e\u6e96\u5099\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u3061\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306fGainsight\u3092\u3053\u308c\u304b\u3089\u4f7f\u3046\u305f\u3081\u306b\u3068\u3066\u3082\u91cd\u8981\u3068\u306a\u308b\u30c7\u30fc\u30bf\u306e\u8003\u3048\u65b9\u304c\u5b66\u3079\u307e\u3059\u306e\u3067\u3001\u3059\u3079\u3066\u898b\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff12-\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059-268"}],"visibleTopicsCount":7,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba-266"},{"id":269,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba","description":"\u904b\u7528\u958b\u59cb\u5f8c\u306b\u77e5\u3063\u3066\u304a\u304f\u3068\u4fbf\u5229\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u304c\u305f\u304f\u3055\u3093\u3002","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":271,"type":1,"title":"\u30a2\u30c9\u30df\u30f3\u5411\u3051\uff1a\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068Tips","description":"\u30ed\u30fc\u30f3\u30c1\u5f8c\u3059\u3050\u306b\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b\u6a5f\u80fd\u306a\u3069\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30a2\u30c9\u30df\u30f3\u5411\u3051-\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068tips-271"},{"id":270,"type":1,"title":"\u30e6\u30fc\u30b6\u30fc\u5411\u3051\uff1a\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046\uff01","description":"\u30e6\u30fc\u30b6\u30fc\u306e\u307f\u306a\u3055\u307e\u304c\u3088\u308a\u5feb\u9069\u306bGainsight\u3092\u4f7f\u3063\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30e6\u30fc\u30b6\u30fc\u5411\u3051-\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046-270"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba-269"},{"id":272,"type":1,"title":"CS\uff5c\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba","description":"\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba\u3067\u304a\u5f79\u7acb\u3061\u3067\u304d\u308b\u69d8\u3005\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":273,"type":1,"title":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406","description":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3084\u30c7\u30fc\u30bf\u306e\u6574\u5099\u306eTips\u3092\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406-273"},{"id":274,"type":1,"title":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528","description":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528-274"},{"id":301,"type":1,"title":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9","description":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3053\u3053\u306b\u96c6\u3081\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9-301"},{"id":303,"type":1,"title":"\u30ec\u30dd\u30fc\u30c8\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9","description":"\u53ef\u8996\u5316\u306b\u4fbf\u5229\u306a\u30ec\u30dd\u30fc\u30c8\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/\u30ec\u30dd\u30fc\u30c8-\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9-303"},{"id":306,"type":1,"title":"CTA\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3","description":"CTA\uff08\u30a2\u30e9\u30fc\u30c8\uff09\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3\u306b\u3064\u3044\u3066\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cta-\u30d7\u30ec\u30a4\u30d6\u30c3\u30af-\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3-306"},{"id":335,"type":1,"title":"\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30e1\u30fc\u30eb\u95a2\u9023","description":"JO\u3084Email\u30a2\u30b7\u30b9\u30c8\u306a\u3069\u306e\u30e1\u30fc\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u95a2\u9023\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc-\u30e1\u30fc\u30eb\u95a2\u9023-335"},{"id":275,"type":1,"title":"\u305d\u308c\u4ee5\u5916\u306eTips","description":"\u3044\u308d\u3093\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/\u305d\u308c\u4ee5\u5916\u306etips-275"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cs-\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba-272"},{"id":307,"type":1,"title":"CC | \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4","description":"CC\u88fd\u54c1\u306b\u95a2\u3057\u3066\u306e\u69d8\u3005\u306a\u60c5\u5831\u3092\u5171\u6709\u3057\u307e\u3059\uff01\u3053\u308c\u304b\u3089\u3082\u3069\u3093\u3069\u3093\u60c5\u5831\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":314,"type":1,"title":"CC | \u306f\u3058\u3081\u306b","description":"CC\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u59cb\u3081\u308b\u524d\/\u521d\u3081\u3066\u30a2\u30c9\u30df\u30f3\u306b\u306a\u3063\u305f\u65b9\u306b\u77e5\u3063\u3066\u304a\u3044\u3066\u307b\u3057\u3044\u3053\u3068\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/cc-\u306f\u3058\u3081\u306b-314"},{"id":319,"type":1,"title":"CC\uff5cIT\u30fb\u30c4\u30fc\u30eb\u9023\u643a","description":"IT\u95a2\u9023\u306e\u8a2d\u5b9a\u3084\u4ed6\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u306b\u3064\u3044\u3066\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/cc-it-\u30c4\u30fc\u30eb\u9023\u643a-319"},{"id":315,"type":1,"title":"CC\uff5c\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4","description":"\u30c7\u30b6\u30a4\u30f3\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/cc-\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4-315"},{"id":318,"type":1,"title":"CC\uff5c\u5168\u4f53\u8a2d\u5b9a\u30fb\u5229\u7528\u8005\u7ba1\u7406","description":"\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u8a2d\u5b9a\u3084\u3001\u5229\u7528\u8005\u306e\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/cc-\u5168\u4f53\u8a2d\u5b9a-\u5229\u7528\u8005\u7ba1\u7406-318"},{"id":316,"type":1,"title":"CC\uff5c\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a","description":"\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":30,"url":"https:\/\/communities.gainsight.com\/cc-\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a-316"},{"id":317,"type":1,"title":"CC\uff5c\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c","description":"\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/cc-\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c-317"},{"id":308,"type":1,"title":"CC | \u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4","description":"\u307e\u305a\u898b\u3066\u3044\u305f\u3060\u304d\u305f\u3044CC\u306b\u95a2\u3057\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cc-\u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4-308"}],"visibleTopicsCount":86,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cc-\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4-307"},{"id":329,"type":1,"title":"CE | \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3","description":"CE\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u304a\u307e\u3068\u3081\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":330,"type":1,"title":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","thumbnailImage":null,"parentId":329,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/ce\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-330"}],"visibleTopicsCount":0,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/ce-\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3-329"},{"id":340,"type":1,"title":"Staircase AI","description":"Staircase\u306b\u95a2\u3057\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":341,"type":1,"title":"Staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"Staircase\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059","thumbnailImage":null,"parentId":340,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/communities.gainsight.com\/staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-341"}],"visibleTopicsCount":1,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/staircase-ai-340"}],"language":"en","visibleTopicsCount":167,"containerCategoriesCount":7,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/japan-knowledge-base-\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9-\u65e5\u672c\u8a9e-247"}],"communityCustomerTitle":"Gainsight Community","ssoLoginUrl":"","showAuthPage":false,"items":[{"key":"community","visibility":true,"name":"Community"},{"key":"ideation","visibility":true,"name":"Ideas","url":"\/ideas"},{"key":"event","visibility":true,"name":"Events","url":"\/events"},{"key":"group","visibility":true,"name":"Groups & Betas","url":"\/groups"},{"key":"productUpdates","visibility":true,"name":"Product Updates","url":"\/product-updates"},{"key":"custom","visibility":false,"name":"All About Pulse","url":"https:\/\/community.gainsight.com\/all-about-pulse-55","external":false},{"key":"knowledgeBase","visibility":true,"name":"Knowledge Base"}],"searchInfo":{"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":false,"isFederatedFreshdeskSearch":false,"category":null,"isParentCategory":null,"isExtendableSearch":null},"permissions":{"ideation":true,"productUpdates":true},"enabledLanguages":[],"publishedLanguages":[{"id":"0653137f-b8ec-7346-8000-4c5952edc955","code":"en","iso":"en-us","locale":"en_US","name":"English","isEnabled":true,"isDefault":true,"isPublished":true}],"selectedLanguage":"en","isSpacesOnly":false,"phrases":{"Common":{"main.navigation.menu_label":"Menu","nav.title.forum.overview":"Forum overview","nav.title.forum.recent.activity":"Recently active topics","nav.title.forum.activity.last.visit":"Active since last visit","nav.title.forum.unanswered.questions":"Unanswered questions","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."},"Forum":{"nav.title.knowledgebase":"Knowledge Base","nav.title.knowledgebase.overview":"Knowledge Base","nav.title.community":"Community","live.search.placeholder":"Search for answers, best practices and more","live.search.search.text":"Search:","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","go.to.homepage":"Go to homepage","My profile":"My profile","Topic|Topics":"Topic|Topics","Reply|Replies":"Reply|Replies","Solved":"Solved","header.profile.dropdown.subscriptions":"Subscriptions","Private messages":"Private messages","Settings":"Settings","Logout":"Log out"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"}},"searchRevamp":true,"aiSearchSummary":true,"selectedTemplate":0}"><section class="main-navigation--wrapper header-navigation"><div class="main-navigation-sitewidth"><div class="header-navigation_logo-wrapper"><a target="_self" href="/" aria-label="Forum|go.to.homepage" class="header-navigation_logo-anchor" track="[object Object]"></a></div><div class="header-navigation-items-wrapper"><div class="header-navigation-items_and_search"><div class="header-navigation-items_and_search-inner"><nav role="navigation"><ul class="header-navigation-items_menu"><li class="header-navigation_list-item main-menu" track="[object Object]"><div class="dropdown-container"><button id="community-categories" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> Community<svg aria-hidden="true" width="16" height="16" class viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 8.58997L12 13.17L16.59 8.58997L18 9.99997L12 16L6 9.99997L7.41 8.58997Z" fill="currentColor"></path></svg></button><ul aria-labelledby="community-categories" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--forums-overview is-hidden"><li aria-hidden="true" class="arrow is-hidden-S"></li><li class="main-menu-list--overflow-scroll"><ul class="main-menu-list main-menu-list--quicklinks"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-0" role="option"><a track="[object Object]" href="/community" class="main-menu-link link--text"></a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-1" role="option"><a track="[object Object]" href="/search/activity/recent" class="main-menu-link link--text">Recently active topics</a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-2" role="option"><a track="[object Object]" href="/search/activity/unanswered" class="main-menu-link link--text">Unanswered questions</a></li></ul><ul class="main-menu-list"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-3" role="option"><div><a id="mega-menu-category-1" track="[object Object]" href="https://communities.gainsight.com/welcome-1" title="Welcome" class="link--text main-menu-link main-menu-link--category">Welcome</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-4" role="option"><div><a id="mega-menu-category-2" track="[object Object]" href="https://communities.gainsight.com/community-news-2" title="Community News" topicsCount="361" class="link--text main-menu-link main-menu-link--category">Community News361</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-5" role="option"><div><a id="mega-menu-category-14" track="[object Object]" href="https://communities.gainsight.com/discuss-gainsight-products-14" title="Discuss Gainsight Products" class="link--text main-menu-link main-menu-link--category">Discuss Gainsight Products</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-6" role="option"><div><a id="mega-menu-category-15" track="[object Object]" href="https://communities.gainsight.com/customer-success-cs-15" title="Customer Success (CS)" topicsCount="4968" class="link--text main-menu-link main-menu-link--category">Customer Success (CS)4968</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-7" role="option"><div><a id="mega-menu-category-16" track="[object Object]" href="https://communities.gainsight.com/product-experience-px-16" title="Product Experience (PX)" topicsCount="808" class="link--text main-menu-link main-menu-link--category">Product Experience (PX)808</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-8" role="option"><div><a id="mega-menu-category-17" track="[object Object]" href="https://communities.gainsight.com/customer-communities-cc-17" title="Customer Communities (CC)" topicsCount="2353" class="link--text main-menu-link main-menu-link--category">Customer Communities (CC)2353</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-9" role="option"><div><a id="mega-menu-category-18" track="[object Object]" href="https://communities.gainsight.com/customer-education-ce-18" title="Customer Education (CE)" topicsCount="105" class="link--text main-menu-link main-menu-link--category">Customer Education (CE)105</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-10" role="option"><div><a id="mega-menu-category-302" track="[object Object]" href="https://communities.gainsight.com/staircase-ai-by-gainsight-302" title="Staircase AI by Gainsight " topicsCount="2" class="link--text main-menu-link main-menu-link--category">Staircase AI by Gainsight 2</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-11" role="option"><div><a id="mega-menu-category-7" track="[object Object]" href="https://communities.gainsight.com/share-and-learn-best-practices-7" title="Share and Learn Best Practices" class="link--text main-menu-link main-menu-link--category">Share and Learn Best Practices</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-12" role="option"><div><a id="mega-menu-category-9" track="[object Object]" href="https://communities.gainsight.com/cs-perspectives-from-gainsight-9" title="CS Perspectives from Gainsight" topicsCount="625" class="link--text main-menu-link main-menu-link--category">CS Perspectives from Gainsight625</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-13" role="option"><div><a id="mega-menu-category-327" track="[object Object]" href="https://communities.gainsight.com/ai-inspiration-and-insights-327" title="AI Inspiration and Insights" topicsCount="12" class="link--text main-menu-link main-menu-link--category">AI Inspiration and Insights12</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-14" role="option"><div><a id="mega-menu-category-8" track="[object Object]" href="https://communities.gainsight.com/all-about-pulse-8" title="All About Pulse" topicsCount="185" class="link--text main-menu-link main-menu-link--category">All About Pulse185</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-15" role="option"><div><a id="mega-menu-category-209" track="[object Object]" href="https://communities.gainsight.com/meetings-and-trainings-209" title="Meetings and Trainings" class="link--text main-menu-link main-menu-link--category">Meetings and Trainings</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-16" role="option"><div><a id="mega-menu-category-3" track="[object Object]" href="https://communities.gainsight.com/meetings-office-hours-3" title="Meetings & Office Hours" topicsCount="1504" class="link--text main-menu-link main-menu-link--category">Meetings & Office Hours1504</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-17" role="option"><div><a id="mega-menu-category-4" track="[object Object]" href="https://communities.gainsight.com/training-certification-4" title="Training & Certification" topicsCount="97" class="link--text main-menu-link main-menu-link--category">Training & Certification97</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-18" role="option"><div><a id="mega-menu-category-216" track="[object Object]" href="https://communities.gainsight.com/archive-216" title="Archive" class="link--text main-menu-link main-menu-link--category">Archive</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1880-item-19" role="option"><div><a id="mega-menu-category-217" track="[object Object]" href="https://communities.gainsight.com/archived-content-217" title="Archived content" topicsCount="580" class="link--text main-menu-link main-menu-link--category">Archived content580</a></div></li></ul></li></ul></div></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-ideas" href="/ideas" target rel="noreferrer">Ideas</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-events" href="/events" target rel="noreferrer">Events</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-groups-&-betas" href="/groups" target rel="noreferrer">Groups & Betas</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-product-updates" href="/product-updates" target rel="noreferrer">Product Updates</a></li><li class="header-navigation_list-item main-menu" track="[object Object]"><div class="dropdown-container"><button id="knowledgebase-categories" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> Knowledge Base<svg aria-hidden="true" width="16" height="16" class viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 8.58997L12 13.17L16.59 8.58997L18 9.99997L12 16L6 9.99997L7.41 8.58997Z" fill="currentColor"></path></svg></button><ul aria-labelledby="knowledgebase-categories" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--forums-overview is-hidden"><li aria-hidden="true" class="arrow is-hidden-S"></li><li class="main-menu-list--overflow-scroll"><ul class="main-menu-list main-menu-list--quicklinks"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-0" role="option"><a track="[object Object]" href="/knowledge-base" class="main-menu-link link--text">Knowledge Base</a></li></ul><ul class="main-menu-list"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-1" role="option"><div><a id="mega-menu-category-226" track="[object Object]" href="https://communities.gainsight.com/best-practices-hub-226" title="Best Practices Hub " class="link--text main-menu-link main-menu-link--category">Best Practices Hub </a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-2" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-227" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-227" track="[object Object]" href="https://communities.gainsight.com/reducing-risk-and-churn-227" title="Reducing Risk and Churn" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Reducing Risk and Churn<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-227" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-227"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/predictive-health-scoring-321" title="Predictive health scoring" topicsCount="6" class="link--text main-menu-link main-menu-link--category">Predictive health scoring6</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/risk-identification-management-322" title="Risk identification & management" topicsCount="6" class="link--text main-menu-link main-menu-link--category">Risk identification & management6</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/digital-led-signals-proactive-resolution-230" title="Digital-led signals & proactive resolution" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Digital-led signals & proactive resolution5</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/renewal-management-forecasting-228" title="Renewal management & forecasting" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Renewal management & forecasting5</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/post-churn-analysis-and-insights-231" title="Post-churn analysis and insights " topicsCount="4" class="link--text main-menu-link main-menu-link--category">Post-churn analysis and insights 4</a></li><li class="main-menu-list__item" id="downshift-1881-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cross-functional-risk-collaboration-323" title="Cross-functional risk collaboration" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Cross-functional risk collaboration4</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-3" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-237" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-237" track="[object Object]" href="https://communities.gainsight.com/improving-team-efficiency-237" title="Improving Team Efficiency" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Improving Team Efficiency<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-237" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-237"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/centralize-customer-data-262" title="Centralize customer data" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Centralize customer data5</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/standardize-and-automate-workflows-263" title="Standardize and automate workflows" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Standardize and automate workflows5</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/enhance-visibility-and-foster-collaboration-265" title="Enhance visibility and foster collaboration" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Enhance visibility and foster collaboration5</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-4" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-232" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-232" track="[object Object]" href="https://communities.gainsight.com/automating-the-customer-journey-232" title="Automating the Customer Journey" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Automating the Customer Journey<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-232" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-232"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/define-and-structure-the-customer-lifecycle-233" title="Define and structure the customer lifecycle" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Define and structure the customer lifecycle5</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/automate-onboarding-and-early-engagement-236" title="Automate onboarding and early engagement" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Automate onboarding and early engagement5</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/drive-adoption-and-expansion-with-targeted-engagement-324" title="Drive adoption and expansion with targeted engagement" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Drive adoption and expansion with targeted engagement5</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/proactively-manage-risk-and-retention-325" title="Proactively manage risk and retention" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Proactively manage risk and retention5</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ensure-compliance-and-visibility-across-journey-stages-326" title="Ensure compliance and visibility across journey stages" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Ensure compliance and visibility across journey stages5</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-5" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-281" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-281" track="[object Object]" href="https://communities.gainsight.com/improve-product-adoption-281" title="Improve Product Adoption" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Improve Product Adoption<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-281" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-281"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/identify-and-address-adoption-gaps-282" title="Identify and Address Adoption Gaps" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Identify and Address Adoption Gaps4</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/drive-feature-adoption-283" title="Drive Feature Adoption" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Drive Feature Adoption5</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/empower-customers-with-usage-insights-284" title="Empower Customers with Usage Insights" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Empower Customers with Usage Insights4</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/automate-adoption-management-334" title="Automate Adoption Management" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Automate Adoption Management4</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-6" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-285" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-285" track="[object Object]" href="https://communities.gainsight.com/increase-advocacy-and-referencability-285" title="Increase Advocacy and Referencability" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Increase Advocacy and Referencability<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-285" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-285"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/identify-and-track-potential-advocates-286" title="Identify and Track Potential Advocates" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Identify and Track Potential Advocates4</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/nurture-advocates-through-engagement-287" title="Nurture Advocates Through Engagement" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Nurture Advocates Through Engagement4</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/leverage-advocates-for-public-endorsements-and-sales-references-332" title="Leverage Advocates for Public Endorsements and Sales References" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Leverage Advocates for Public Endorsements and Sales References4</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/integrate-advocacy-into-health-scoring-333" title="Integrate Advocacy into Health Scoring" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Integrate Advocacy into Health Scoring4</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-7" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-288" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-288" track="[object Object]" href="https://communities.gainsight.com/improve-value-realization-roi-288" title="Improve Value Realization (ROI)" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Improve Value Realization (ROI)<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-288" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-288"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/collect-confirm-goals-289" title="Collect + Confirm goals" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Collect + Confirm goals4</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/maintain-continuous-roi-driven-alignment-290" title="Maintain continuous ROI-Driven Alignment" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Maintain continuous ROI-Driven Alignment4</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/drive-roi-through-verified-outcomes-291" title="Drive ROI Through Verified Outcomes" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Drive ROI Through Verified Outcomes4</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/leverage-feedback-for-optimization-336" title="Leverage Feedback for Optimization" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Leverage Feedback for Optimization4</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/empower-customers-through-enablement-338" title="Empower Customers Through Enablement" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Empower Customers Through Enablement4</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-8" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-294" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-294" track="[object Object]" href="https://communities.gainsight.com/grow-customer-feedback-programs-294" title="Grow Customer Feedback Programs" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Grow Customer Feedback Programs<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-294" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-294"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/collect-and-analyze-feedback-295" title="Collect and analyze feedback" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Collect and analyze feedback4</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/close-the-feedback-loop-296" title="Close the feedback loop" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Close the feedback loop4</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/leverage-feedback-for-internal-strategies-and-product-roadmap-343" title="Leverage feedback for internal strategies and product roadmap" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Leverage feedback for internal strategies and product roadmap4</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/scale-feedback-programs-344" title="Scale feedback programs" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Scale feedback programs4</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-9" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-297" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-297" track="[object Object]" href="https://communities.gainsight.com/accelerate-expansion-297" title="Accelerate Expansion" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Accelerate Expansion<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-297" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-297"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/identify-and-qualify-expansion-opportunities-298" title="Identify and qualify expansion opportunities" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Identify and qualify expansion opportunities5</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/execute-expansion-campaigns-299" title="Execute expansion campaigns" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Execute expansion campaigns4</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/strategic-account-planning-for-expansion-300" title="Strategic account planning for expansion" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Strategic account planning for expansion4</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-10" role="option"><div><a id="mega-menu-category-252" track="[object Object]" href="https://communities.gainsight.com/cc-knowledge-base-252" title="CC Knowledge Base" class="link--text main-menu-link main-menu-link--category">CC Knowledge Base</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-11" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-253" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-253" track="[object Object]" href="https://communities.gainsight.com/getting-started-253" title="Getting Started" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Getting Started<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-253" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-253"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/general-information-26" title="General information" topicsCount="11" class="link--text main-menu-link main-menu-link--category">General information11</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/installing-the-customer-community-platform-27" title="Installing the Customer Community Platform" topicsCount="8" class="link--text main-menu-link main-menu-link--category">Installing the Customer Community Platform8</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/guides-tutorials-and-learning-material-28" title="Guides, tutorials and learning material" topicsCount="24" class="link--text main-menu-link main-menu-link--category">Guides, tutorials and learning material24</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/gdpr-dsa-privacy-29" title="GDPR, DSA & Privacy" topicsCount="8" class="link--text main-menu-link main-menu-link--category">GDPR, DSA & Privacy8</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-12" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-254" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-254" track="[object Object]" href="https://communities.gainsight.com/content-management-254" title="Content Management" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Content Management<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-254" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-254"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/creating-content-32" title="Creating content" topicsCount="16" class="link--text main-menu-link main-menu-link--category">Creating content16</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-content-33" title="Moderating content" topicsCount="20" class="link--text main-menu-link main-menu-link--category">Moderating content20</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/highlighting-content-34" title="Highlighting content" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Highlighting content4</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dealing-with-spam-35" title="Dealing with spam" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Dealing with spam5</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/seo-36" title="SEO" topicsCount="11" class="link--text main-menu-link main-menu-link--category">SEO11</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-13" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-255" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-255" track="[object Object]" href="https://communities.gainsight.com/platform-modules-255" title="Platform Modules" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Platform Modules<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-255" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-255"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/community-38" title="Community" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Community5</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/knowledge-base-39" title="Knowledge base" topicsCount="7" class="link--text main-menu-link main-menu-link--category">Knowledge base7</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ideation-40" title="Ideation" topicsCount="15" class="link--text main-menu-link main-menu-link--category">Ideation15</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/events-41" title="Events" topicsCount="9" class="link--text main-menu-link main-menu-link--category">Events9</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/groups-42" title="Groups" topicsCount="17" class="link--text main-menu-link main-menu-link--category">Groups17</a></li><li class="main-menu-list__item" id="downshift-1881-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/product-updates-43" title="Product updates" topicsCount="8" class="link--text main-menu-link main-menu-link--category">Product updates8</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-14" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-256" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-256" track="[object Object]" href="https://communities.gainsight.com/analytics-reporting-256" title="Analytics & Reporting" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Analytics & Reporting<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-256" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-256"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/data-catalog-connectors-313" title="Data Catalog & Connectors" topicsCount="32" class="link--text main-menu-link main-menu-link--category">Data Catalog & Connectors32</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dashboards-46" title="Dashboards" topicsCount="11" class="link--text main-menu-link main-menu-link--category">Dashboards11</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/exports-45" title="Exports" topicsCount="6" class="link--text main-menu-link main-menu-link--category">Exports6</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/google-analytics-47" title="Google Analytics" topicsCount="4" class="link--text main-menu-link main-menu-link--category">Google Analytics4</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/post-field-analysis-48" title="Post Field Analysis" topicsCount="3" class="link--text main-menu-link main-menu-link--category">Post Field Analysis3</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-15" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-257" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-257" track="[object Object]" href="https://communities.gainsight.com/users-gamification-activation-257" title="Users, Gamification & Activation" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Users, Gamification & Activation<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-257" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-257"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/super-user-engagement-60" title="(Super-)user engagement" topicsCount="14" class="link--text main-menu-link main-menu-link--category">(Super-)user engagement14</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-users-61" title="Moderating users" topicsCount="6" class="link--text main-menu-link main-menu-link--category">Moderating users6</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/user-roles-permissions-62" title="User roles & permissions" topicsCount="8" class="link--text main-menu-link main-menu-link--category">User roles & permissions8</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ranks-63" title="Ranks" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Ranks5</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/badges-64" title="Badges" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Badges5</a></li><li class="main-menu-list__item" id="downshift-1881-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/registration-login-sso-65" title="Registration, Login, SSO" topicsCount="6" class="link--text main-menu-link main-menu-link--category">Registration, Login, SSO6</a></li><li class="main-menu-list__item" id="downshift-1881-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/email-campaigns-66" title="Email Campaigns" topicsCount="8" class="link--text main-menu-link main-menu-link--category">Email Campaigns8</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-16" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-258" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-258" track="[object Object]" href="https://communities.gainsight.com/customization-integrations-258" title="Customization & Integrations" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Customization & Integrations<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-258" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-258"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/homepage-50" title="Homepage" topicsCount="7" class="link--text main-menu-link main-menu-link--category">Homepage7</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/platform-styling-51" title="Platform Styling" topicsCount="22" class="link--text main-menu-link main-menu-link--category">Platform Styling22</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/phrases-52" title="Phrases" topicsCount="9" class="link--text main-menu-link main-menu-link--category">Phrases9</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/languages-278" title="Languages" topicsCount="5" class="link--text main-menu-link main-menu-link--category">Languages5</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/sso-53" title="SSO" topicsCount="13" class="link--text main-menu-link main-menu-link--category">SSO13</a></li><li class="main-menu-list__item" id="downshift-1881-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/integrations-54" title="Integrations" topicsCount="23" class="link--text main-menu-link main-menu-link--category">Integrations23</a></li><li class="main-menu-list__item" id="downshift-1881-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/api-55" title="API" topicsCount="10" class="link--text main-menu-link main-menu-link--category">API10</a></li><li class="main-menu-list__item" id="downshift-1881-item-93" role="option"><a track="[object Object]" href="https://communities.gainsight.com/emails-56" title="Emails" topicsCount="6" class="link--text main-menu-link main-menu-link--category">Emails6</a></li><li class="main-menu-list__item" id="downshift-1881-item-94" role="option"><a track="[object Object]" href="https://communities.gainsight.com/third-party-scripts-57" title="Third-party Scripts" topicsCount="3" class="link--text main-menu-link main-menu-link--category">Third-party Scripts3</a></li><li class="main-menu-list__item" id="downshift-1881-item-95" role="option"><a track="[object Object]" href="https://communities.gainsight.com/embeddable-widgets-58" title="Embeddable Widgets" topicsCount="18" class="link--text main-menu-link main-menu-link--category">Embeddable Widgets18</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-17" role="option"><div><a id="mega-menu-category-247" track="[object Object]" href="https://communities.gainsight.com/japan-knowledge-base-ナレッジベース-日本語-247" title="Japan Knowledge Base | ナレッジベース（日本語）" class="link--text main-menu-link main-menu-link--category">Japan Knowledge Base | ナレッジベース（日本語）</a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-18" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-276" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-276" track="[object Object]" href="https://communities.gainsight.com/全製品共通-gainsightの歩き方-276" title="全製品共通｜Gainsightの歩き方" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">全製品共通｜Gainsightの歩き方<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-276" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-276"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/一般情報-277" title="一般情報" topicsCount="6" class="link--text main-menu-link main-menu-link--category">一般情報6</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-19" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-266" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-266" track="[object Object]" href="https://communities.gainsight.com/cs-運用開始前フェーズ-266" title="CS｜運用開始前フェーズ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">CS｜運用開始前フェーズ<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-266" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-266"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ステップ１-まず最初に確認すること-267" title="ステップ１：まず最初に確認すること" topicsCount="4" class="link--text main-menu-link main-menu-link--category">ステップ１：まず最初に確認すること4</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ステップ２-データ周りを確認します-268" title="ステップ２：データ周りを確認します" topicsCount="3" class="link--text main-menu-link main-menu-link--category">ステップ２：データ周りを確認します3</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-20" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-269" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-269" track="[object Object]" href="https://communities.gainsight.com/cs-運用開始フェーズ-269" title="CS｜運用開始フェーズ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">CS｜運用開始フェーズ<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-269" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-269"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/アドミン向け-ローンチ後に設定したいことtips-271" title="アドミン向け：ローンチ後に設定したいことTips" topicsCount="5" class="link--text main-menu-link main-menu-link--category">アドミン向け：ローンチ後に設定したいことTips5</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ユーザー向け-ここから始めてみよう-270" title="ユーザー向け：ここから始めてみよう！" topicsCount="10" class="link--text main-menu-link main-menu-link--category">ユーザー向け：ここから始めてみよう！10</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-21" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-272" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-272" track="[object Object]" href="https://communities.gainsight.com/cs-活用フェーズ-272" title="CS｜活用フェーズ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">CS｜活用フェーズ<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-272" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-272"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ルールエンジンとデータ管理-273" title="ルールエンジンとデータ管理" topicsCount="11" class="link--text main-menu-link main-menu-link--category">ルールエンジンとデータ管理11</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/様々なツールのデータ連携と活用-274" title="様々なツールのデータ連携と活用" topicsCount="6" class="link--text main-menu-link main-menu-link--category">様々なツールのデータ連携と活用6</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/スコアカード-301" title="スコアカード" topicsCount="5" class="link--text main-menu-link main-menu-link--category">スコアカード5</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/レポート-ダッシュボード-303" title="レポート・ダッシュボード" topicsCount="7" class="link--text main-menu-link main-menu-link--category">レポート・ダッシュボード7</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cta-プレイブック-サクセスプラン-306" title="CTA・プレイブック・サクセスプラン" topicsCount="5" class="link--text main-menu-link main-menu-link--category">CTA・プレイブック・サクセスプラン5</a></li><li class="main-menu-list__item" id="downshift-1881-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/デジタルジャーニー-メール関連-335" title="デジタルジャーニー・メール関連" topicsCount="10" class="link--text main-menu-link main-menu-link--category">デジタルジャーニー・メール関連10</a></li><li class="main-menu-list__item" id="downshift-1881-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/それ以外のtips-275" title="それ以外のTips" topicsCount="8" class="link--text main-menu-link main-menu-link--category">それ以外のTips8</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-22" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-307" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-307" track="[object Object]" href="https://communities.gainsight.com/cc-コミュニティコンテンツ-307" title="CC | コミュニティコンテンツ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">CC | コミュニティコンテンツ<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-307" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-307"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-はじめに-314" title="CC | はじめに" topicsCount="6" class="link--text main-menu-link main-menu-link--category">CC | はじめに6</a></li><li class="main-menu-list__item" id="downshift-1881-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-it-ツール連携-319" title="CC｜IT・ツール連携" topicsCount="8" class="link--text main-menu-link main-menu-link--category">CC｜IT・ツール連携8</a></li><li class="main-menu-list__item" id="downshift-1881-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-デザインの変更-315" title="CC｜デザインの変更" topicsCount="14" class="link--text main-menu-link main-menu-link--category">CC｜デザインの変更14</a></li><li class="main-menu-list__item" id="downshift-1881-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-全体設定-利用者管理-318" title="CC｜全体設定・利用者管理" topicsCount="23" class="link--text main-menu-link main-menu-link--category">CC｜全体設定・利用者管理23</a></li><li class="main-menu-list__item" id="downshift-1881-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-各モジュールの設定-316" title="CC｜各モジュールの設定" topicsCount="30" class="link--text main-menu-link main-menu-link--category">CC｜各モジュールの設定30</a></li><li class="main-menu-list__item" id="downshift-1881-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-ローンチ前後-317" title="CC｜ローンチ前後" topicsCount="0" class="link--text main-menu-link main-menu-link--category">CC｜ローンチ前後0</a></li><li class="main-menu-list__item" id="downshift-1881-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-導入時の参考コンテンツ-308" title="CC | 導入時の参考コンテンツ" topicsCount="5" class="link--text main-menu-link main-menu-link--category">CC | 導入時の参考コンテンツ5</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-23" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-329" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-329" track="[object Object]" href="https://communities.gainsight.com/ce-カスタマーエデュケーション-329" title="CE | カスタマーエデュケーション" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">CE | カスタマーエデュケーション<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-329" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-329"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ce用コンテンツ-工事中-330" title="CE用コンテンツ（工事中）" topicsCount="0" class="link--text main-menu-link main-menu-link--category">CE用コンテンツ（工事中）0</a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1881-item-24" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-340" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-340" track="[object Object]" href="https://communities.gainsight.com/staircase-ai-340" title="Staircase AI" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested">Staircase AI<svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-340" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-340"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1881-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/staircase用コンテンツ-工事中-341" title="Staircase用コンテンツ（工事中）" topicsCount="1" class="link--text main-menu-link main-menu-link--category">Staircase用コンテンツ（工事中）1</a></li></ul></li></ul></div></li></ul></li></ul></div></li></ul></nav><div class="header-navigation-items_hamburger"><div class="slider-menu"><svg width="24" height="24" viewBox="0 0 24 24" fill="none"><path d="M3 18H21V16H3V18ZM3 13H21V11H3V13ZM3 6V8H21V6H3Z" fill="currentColor"></path></svg></div></div><div class="header-navigation_logo-wrapper is-hidden-L"><a target="_self" href="/" aria-label="Forum|go.to.homepage" class="header-navigation_logo-anchor" track="[object Object]"></a></div></div></div></div><section class="main-navigation--nav-buttons-wrapper" data-view="MainNavigation"><ul><li class="is-hidden-S"><a href="/topic/new" data-track="{"trigger":"navigation","type":"Topic Initiated"}" data-ga-track="{"eventCategory":"Homepage","eventAction":"Create topic clicked","eventLabel":{"Position":"Navigation"}}" class="menu-create-topic qa-menu-create-topic btn btn--cta" role="button" title><svg aria-hidden="true" width="16" height="16" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class><path d="M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z"></path></svg></a></li><li><a role="button" href="#" class="header-login-button qa-header-login-button btn btn--secondary"><svg width="16" height="16" viewBox="0 0 24 24" fill="none"><path d="M12 12C14.21 12 16 10.21 16 8C16 5.79 14.21 4 12 4C9.79 4 8 5.79 8 8C8 10.21 9.79 12 12 12ZM12 14C9.33 14 4 15.34 4 18V20H20V18C20 15.34 14.67 14 12 14Z" fill="currentColor"></path></svg></a></li></ul></section></div></section></div> <div data-preact="widget-breadcrumb/Breadcrumb" class="" data-props="{"breadcrumbData":[{"url":"\/","title":"Home"},{"url":"\/knowledge-base","title":"Knowledge Base"},{"url":"\/best-practices-hub-226","title":"Best Practices Hub "},{"url":"\/improve-value-realization-roi-288","title":"Improve Value Realization (ROI)"}]}"><div class="sitewidth breadcrumb-container"><div class="col main-navigation--breadcrumb-wrapper widget--breadcrumb"><ul class="breadcrumb"><li class="breadcrumb-item qa-breadcrumb-community"><a class="breadcrumb-item-link" href="/">Home</a></li><li class="breadcrumb-item qa-breadcrumb-category"><a class="breadcrumb-item-link" href="/knowledge-base">Knowledge Base</a></li><li class="breadcrumb-item qa-breadcrumb-forum"><a class="breadcrumb-item-link" href="/best-practices-hub-226">Best Practices Hub </a></li><li class="breadcrumb-item qa-breadcrumb-topic">Improve Value Realization (ROI)</li></ul></div></div></div> <div class="sitewidth"> <div class="thread-list-title qa-subForum-header"> <h1 class="thread-list-view-title thread-subforum-title qa-page-title">Improve Value Realization (ROI)</h1> Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value. <div class='searchbar-in-hero'> <form method="get" action="/search"> <div class="searchbox searchbox--large qa-search-area"> <div class="searchbox__input qa-menu-search-input search-v2"> <div class="algolia-search--forum algolia-search" data-preact="destination/modules/Search/Features/SearchWidget/SearchForm" data-props='{"isUserGuest":true,"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":false,"isFederatedFreshdeskSearch":false,"isAlgoliaAnswersActive":false,"searchInContentCategories":[289,290,291,336,338],"groupId":null,"aiSearchSummary":true,"phrases":{"Forum":{"live.search.placeholder":"Search for answers, best practices and more","live.search.search.text":"Search:","show.results":"Show results","advanced.search.filters":"Filters","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","vraag":"Question","advanced.search.show.more.topics":"Show {number} results","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity","live.searchv2.no.result.title":"No search results","live.searchv2.no.result.text":"We couldn't find anything related to your query. Try typing a different one.","live.searchv2.footer.press":"Press","live.searchv2.footer.enter":"Enter","live.searchv2.footer.text":"to see the AI summary and all results for your query","live.searchv2.recents":"Recents"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"},"Common":{"advanced.search.filter.clear.all":"Clear all","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."}}}'><div><input type="search" placeholder="Search for answers, best practices and more" class="search-box__input"></div></div> </div> </div> </form> </div> </div> </div> <div class="thread-list-title--withoutStats"></div> <div class="sitewidth"> <div data-preact="category/CategoryList" data-props="{"id":288,"categoriesV2":[{"id":226,"type":1,"title":"Best Practices Hub ","description":"Gainsight's official guide to getting value out of the Gainsight platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":227,"type":1,"title":"Reducing Risk and Churn","description":"Explore strategies to mitigate risks and enhance customer retention by identifying and addressing potential issues","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":321,"type":1,"title":"Predictive health scoring","description":"Leverage predictive health scoring to identify risks, drive engagement, and reduce customer churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/predictive-health-scoring-321"},{"id":322,"type":1,"title":"Risk identification & management","description":"Proactively detect, prioritize, and address customer risks to ensure faster resolution and reduced churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/risk-identification-management-322"},{"id":230,"type":1,"title":"Digital-led signals & proactive resolution","description":"Leverage digital signals and automation to detect risks early, drive engagement, and ensure resolution.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/digital-led-signals-proactive-resolution-230"},{"id":228,"type":1,"title":"Renewal management & forecasting","description":"Centralize and automate renewal processes to improve forecast accuracy, mitigate risks, and drive retention.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/renewal-management-forecasting-228"},{"id":231,"type":1,"title":"Post-churn analysis and insights ","description":"Discover best practices to analyze churn data, uncover root causes, uncover trends, and enhance retention strategies.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/post-churn-analysis-and-insights-231"},{"id":323,"type":1,"title":"Cross-functional risk collaboration","description":"Align teams with clear roles, processes, and tools to collaboratively manage and mitigate customer risks.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/cross-functional-risk-collaboration-323"}],"visibleTopicsCount":30,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/reducing-risk-and-churn-227"},{"id":237,"type":1,"title":"Improving Team Efficiency","description":"Browse best practices for improving team efficiency by integrating essential tools into a streamlined workspace","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":262,"type":1,"title":"Centralize customer data","description":"Unify customer data across systems to ensure actionable insights, efficient collaboration, and accurate decisions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/centralize-customer-data-262"},{"id":263,"type":1,"title":"Standardize and automate workflows","description":"Streamline operations by standardizing workflows and automating processes for consistent, efficient customer interactions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/standardize-and-automate-workflows-263"},{"id":265,"type":1,"title":"Enhance visibility and foster collaboration","description":"Empower teams with shared insights, role-specific dashboards, and proactive collaboration for aligned success.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/enhance-visibility-and-foster-collaboration-265"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/improving-team-efficiency-237"},{"id":232,"type":1,"title":"Automating the Customer Journey","description":"Explore best practices for automating customer journeys: outreach, proactive alerts, and self-service guidance\n","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":233,"type":1,"title":"Define and structure the customer lifecycle","description":"Establish tailored, automated lifecycle stages to guide customers seamlessly from onboarding to renewal success.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/define-and-structure-the-customer-lifecycle-233"},{"id":236,"type":1,"title":"Automate onboarding and early engagement","description":"Automate onboarding tasks and early engagement to drive seamless starts, proactive support, and adoption.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/automate-onboarding-and-early-engagement-236"},{"id":324,"type":1,"title":"Drive adoption and expansion with targeted engagement","description":"Automate targeted engagements to boost feature adoption, identify expansion opportunities, and drive customer growth.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-adoption-and-expansion-with-targeted-engagement-324"},{"id":325,"type":1,"title":"Proactively manage risk and retention","description":"Automate risk prioritization, escalation, and playbooks to proactively retain high-value, at-risk customers.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/proactively-manage-risk-and-retention-325"},{"id":326,"type":1,"title":"Ensure compliance and visibility across journey stages","description":"Automate compliance tracking, alerts, and escalation to ensure smooth progression across customer journey stages.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ensure-compliance-and-visibility-across-journey-stages-326"}],"visibleTopicsCount":25,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/automating-the-customer-journey-232"},{"id":281,"type":1,"title":"Improve Product Adoption","description":"Enhance product adoption through data-driven insights, targeted strategies, and automation.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":282,"type":1,"title":"Identify and Address Adoption Gaps","description":"Diagnose and resolve barriers to feature adoption through data-driven insights and targeted interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-address-adoption-gaps-282"},{"id":283,"type":1,"title":"Drive Feature Adoption","description":"Increase feature adoption with campaigns, enablement resources, and advanced strategies.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-feature-adoption-283"},{"id":284,"type":1,"title":"Empower Customers with Usage Insights","description":"Equip customers with actionable data to optimize usage, improve adoption, and achieve success.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-with-usage-insights-284"},{"id":334,"type":1,"title":"Automate Adoption Management","description":"Automate adoption with triggers, communications, health monitoring, and interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/automate-adoption-management-334"}],"visibleTopicsCount":17,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/improve-product-adoption-281"},{"id":285,"type":1,"title":"Increase Advocacy and Referencability","description":"Browse best practices to identify and nurture advocates for growth through advocacy programs.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":286,"type":1,"title":"Identify and Track Potential Advocates","description":"Use data-driven insights to identify, document, and monitor high-potential customer advocates systematically.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-track-potential-advocates-286"},{"id":287,"type":1,"title":"Nurture Advocates Through Engagement","description":"Strengthen relationships with advocates through structured, personalized, and automated engagement strategies.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/nurture-advocates-through-engagement-287"},{"id":332,"type":1,"title":"Leverage Advocates for Public Endorsements and Sales References","description":"Expand brand visibility and accelerate sales by utilizing advocates for success stories, reviews, and references.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-advocates-for-public-endorsements-and-sales-references-332"},{"id":333,"type":1,"title":"Integrate Advocacy into Health Scoring","description":"Incorporate advocacy metrics into health scores to gain a holistic view of customer engagement and loyalty.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/integrate-advocacy-into-health-scoring-333"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/increase-advocacy-and-referencability-285"},{"id":288,"type":1,"title":"Improve Value Realization (ROI)","description":"Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":289,"type":1,"title":"Collect + Confirm goals","description":"Discover how to gather, validate, and align customer goals to establish success foundations.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289"},{"id":290,"type":1,"title":"Maintain continuous ROI-Driven Alignment","description":"Learn to adapt strategies dynamically to evolving customer priorities for sustained value realization.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290"},{"id":291,"type":1,"title":"Drive ROI Through Verified Outcomes","description":"Showcase measurable value by tracking, automating, and highlighting verified customer outcomes.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291"},{"id":336,"type":1,"title":"Leverage Feedback for Optimization","description":"Uncover strategies to refine processes and enhance value delivery using actionable customer feedback.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336"},{"id":338,"type":1,"title":"Empower Customers Through Enablement","description":"Understand how to equip customers with tools and training to achieve goals independently.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338"}],"visibleTopicsCount":20,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/improve-value-realization-roi-288"},{"id":294,"type":1,"title":"Grow Customer Feedback Programs","description":"Capture customer insights, act on feedback, and drive meaningful improvements for long-term success","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":295,"type":1,"title":"Collect and analyze feedback","description":"Gather customer insights, categorize trends, and extract actionable insights for improvement","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-and-analyze-feedback-295"},{"id":296,"type":1,"title":"Close the feedback loop","description":"Acknowledge, act on feedback, and communicate improvements to build trust and loyalty","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/close-the-feedback-loop-296"},{"id":343,"type":1,"title":"Leverage feedback for internal strategies and product roadmap","description":"Align feedback with internal strategies and product decisions to enhance customer success","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-internal-strategies-and-product-roadmap-343"},{"id":344,"type":1,"title":"Scale feedback programs","description":"Automate processes, expand engagement, and optimize feedback programs for continuous growth","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/scale-feedback-programs-344"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/grow-customer-feedback-programs-294"},{"id":297,"type":1,"title":"Accelerate Expansion","description":"Drive growth by identifying and executing strategic expansion opportunities within your existing customer base.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":298,"type":1,"title":"Identify and qualify expansion opportunities","description":"Uncover, qualify, and act on expansion opportunities through data-driven insights and collaboration.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/identify-and-qualify-expansion-opportunities-298"},{"id":299,"type":1,"title":"Execute expansion campaigns","description":"Execute data-driven expansion campaigns that engage customers and drive scalable revenue growth.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/execute-expansion-campaigns-299"},{"id":300,"type":1,"title":"Strategic account planning for expansion","description":"Structure and execute account-level expansion plans through collaboration and data-driven insights.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/strategic-account-planning-for-expansion-300"}],"visibleTopicsCount":13,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/accelerate-expansion-297"}],"language":"en","visibleTopicsCount":152,"containerCategoriesCount":8,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/best-practices-hub-226"},{"id":252,"type":1,"title":"CC Knowledge Base","description":"All of the product documentation and best practice articles for getting the most out of the Customer Communities (CC) platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":253,"type":1,"title":"Getting Started","description":"Getting Started","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":26,"type":1,"title":"General information","description":"In this category you can find more general information about the CC Product","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/general-information-26"},{"id":27,"type":1,"title":"Installing the Customer Community Platform","description":"Guides to help you setting up Customer Community","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/installing-the-customer-community-platform-27"},{"id":28,"type":1,"title":"Guides, tutorials and learning material","description":"In this category you can find guides, FAQs, tutorials and e-learnings to get you started with the Customer Community platform","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":24,"url":"https:\/\/communities.gainsight.com\/guides-tutorials-and-learning-material-28"},{"id":29,"type":1,"title":"GDPR, DSA & Privacy","description":"Here you can find all information related to privacy and the General Data Protection Regulation of the EU","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/gdpr-dsa-privacy-29"}],"visibleTopicsCount":51,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/getting-started-253"},{"id":254,"type":1,"title":"Content Management","description":"Content Management","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":32,"type":1,"title":"Creating content","description":"This area contains guides, manuals and examples for you to optimize your content creation process","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":16,"url":"https:\/\/communities.gainsight.com\/creating-content-32"},{"id":33,"type":1,"title":"Moderating content","description":"This area covers the most important topics when it comes to the Moderation of content","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":20,"url":"https:\/\/communities.gainsight.com\/moderating-content-33"},{"id":34,"type":1,"title":"Highlighting content","description":"If you want your users to find content more easily, this category will show you all options available","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/highlighting-content-34"},{"id":35,"type":1,"title":"Dealing with spam","description":"Issues with spammers? Learn how the spam detection works and how to deal with spam","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/dealing-with-spam-35"},{"id":36,"type":1,"title":"SEO","description":"Learn how the platform optimizes content for search","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/seo-36"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/content-management-254"},{"id":255,"type":1,"title":"Platform Modules","description":"Platform Modules","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":38,"type":1,"title":"Community","description":"Learn more about the community settings & best practices for your community structure","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/community-38"},{"id":39,"type":1,"title":"Knowledge base","description":"Learn more about the features of our knowledge base module","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/knowledge-base-39"},{"id":40,"type":1,"title":"Ideation","description":"This category covers all information around ideation settings and best practices","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":15,"url":"https:\/\/communities.gainsight.com\/ideation-40"},{"id":41,"type":1,"title":"Events","description":"Learn more about our events capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/events-41"},{"id":42,"type":1,"title":"Groups","description":"Learn more about our group capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":17,"url":"https:\/\/communities.gainsight.com\/groups-42"},{"id":43,"type":1,"title":"Product updates","description":"Close the feedback loop to your users with product updates","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/product-updates-43"}],"visibleTopicsCount":61,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/platform-modules-255"},{"id":256,"type":1,"title":"Analytics & Reporting","description":"Analytics & Reporting","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":313,"type":1,"title":"Data Catalog & Connectors","description":"Explore and learn about all of the data objects available in the CC data lake and how to connect","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":32,"url":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313"},{"id":46,"type":1,"title":"Dashboards","description":"Dashboards are the best way to check activity on your community fast & easy","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/dashboards-46"},{"id":45,"type":1,"title":"Exports","description":"Exports are the raw data .csv downloads of platform activity. Here you will learn more about them","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/exports-45"},{"id":47,"type":1,"title":"Google Analytics","description":"Here you can find some handy tricks to get more out of your community analytics","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/google-analytics-47"},{"id":48,"type":1,"title":"Post Field Analysis","description":"With Post Field Analysis you can analyze what users are talking about in the most detailed way possible","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/post-field-analysis-48"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/analytics-reporting-256"},{"id":257,"type":1,"title":"Users, Gamification & Activation","description":"Users, Gamification & Activation","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":60,"type":1,"title":"(Super-)user engagement","description":"Features, tips and tricks regarding Super users and general user engagement","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/super-user-engagement-60"},{"id":61,"type":1,"title":"Moderating users","description":"How to moderate the users in your community","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/moderating-users-61"},{"id":62,"type":1,"title":"User roles & permissions","description":"Here you can learn more about permission management and user moderation","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/user-roles-permissions-62"},{"id":63,"type":1,"title":"Ranks","description":"All information about the rank settings and best practices","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ranks-63"},{"id":64,"type":1,"title":"Badges","description":"All information about Badge settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/badges-64"},{"id":65,"type":1,"title":"Registration, Login, SSO","description":"In this category you can learn more about the registration & login settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/registration-login-sso-65"},{"id":66,"type":1,"title":"Email Campaigns","description":"Learn all about reaching your users through Email Campaigns","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/email-campaigns-66"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/users-gamification-activation-257"},{"id":258,"type":1,"title":"Customization & Integrations","description":"Customization & Integrations","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":50,"type":1,"title":"Homepage","description":"Customize your homepage options and discover best practices","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/homepage-50"},{"id":51,"type":1,"title":"Platform Styling","description":"Learn how to customize the styling of your platform","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":22,"url":"https:\/\/communities.gainsight.com\/platform-styling-51"},{"id":52,"type":1,"title":"Phrases","description":"Change the text strings of your community by using our phrases tool","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/phrases-52"},{"id":278,"type":1,"title":"Languages","description":"Learn more about language settings and creating a localized experience ","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/languages-278"},{"id":53,"type":1,"title":"SSO","description":"Guides to help you set up SSO on Gainsight Customer Community.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":13,"url":"https:\/\/communities.gainsight.com\/sso-53"},{"id":54,"type":1,"title":"Integrations","description":"Find out how to integrate Customer Community with other apps.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/integrations-54"},{"id":55,"type":1,"title":"API","description":"All API documentation and best practices can be found here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/api-55"},{"id":56,"type":1,"title":"Emails","description":"Learn how to customize the styling of system email notifications","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/emails-56"},{"id":57,"type":1,"title":"Third-party Scripts","description":"Learn about the possibilities of external (third-party) tools","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/third-party-scripts-57"},{"id":58,"type":1,"title":"Embeddable Widgets","description":"Embeddable Widgets enable you to send community content to other websites easily. Learn more about them here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":18,"url":"https:\/\/communities.gainsight.com\/embeddable-widgets-58"}],"visibleTopicsCount":116,"containerCategoriesCount":0,"contentCategoriesCount":10,"url":"https:\/\/communities.gainsight.com\/customization-integrations-258"}],"language":"en","visibleTopicsCount":392,"containerCategoriesCount":6,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/cc-knowledge-base-252"},{"id":247,"type":1,"title":"Japan Knowledge Base | \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff08\u65e5\u672c\u8a9e\uff09","description":"\u69d8\u3005\u306aGainsight\u306e\u6d3b\u7528\u306b\u5411\u3051\u3066\u5fc5\u8981\u306a\u60c5\u5831\u3092\u30d5\u30a7\u30fc\u30ba\uff08\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u904b\u7528\u958b\u59cb\u3001\u6d3b\u7528\uff09\u306b\u5206\u3051\u3066\u65e5\u672c\u8a9e\u3067\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":276,"type":1,"title":"\u5168\u88fd\u54c1\u5171\u901a\uff5cGainsight\u306e\u6b69\u304d\u65b9","description":"Gainsight\u306b\u521d\u3081\u307e\u3057\u3066\u306e\u65b9\u306f\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30c1\u30a7\u30c3\u30af\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":277,"type":1,"title":"\u4e00\u822c\u60c5\u5831","description":"\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5165\u308c\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":276,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u4e00\u822c\u60c5\u5831-277"}],"visibleTopicsCount":6,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/\u5168\u88fd\u54c1\u5171\u901a-gainsight\u306e\u6b69\u304d\u65b9-276"},{"id":266,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba","description":"\u3053\u308c\u304b\u3089\u5c0e\u5165\u3092\u59cb\u3081\u308b\u65b9\u3005\u5411\u3051\u306b\u3001\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u5fc5\u8981\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":267,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff11\uff1a\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068","description":"Gainsight\u3078\u3088\u3046\u3053\u305d\uff01\uff01Gainsight\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b\u305f\u3081\u306b\u3082\u3059\u3079\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u898b\u3066\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u304a\u9858\u3044\u3057\u307e\u3059\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff11-\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068-267"},{"id":268,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff12\uff1a\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059","description":"\u30c7\u30fc\u30bf\u5468\u308a\u306e\u6e96\u5099\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u3061\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306fGainsight\u3092\u3053\u308c\u304b\u3089\u4f7f\u3046\u305f\u3081\u306b\u3068\u3066\u3082\u91cd\u8981\u3068\u306a\u308b\u30c7\u30fc\u30bf\u306e\u8003\u3048\u65b9\u304c\u5b66\u3079\u307e\u3059\u306e\u3067\u3001\u3059\u3079\u3066\u898b\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff12-\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059-268"}],"visibleTopicsCount":7,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba-266"},{"id":269,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba","description":"\u904b\u7528\u958b\u59cb\u5f8c\u306b\u77e5\u3063\u3066\u304a\u304f\u3068\u4fbf\u5229\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u304c\u305f\u304f\u3055\u3093\u3002","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":271,"type":1,"title":"\u30a2\u30c9\u30df\u30f3\u5411\u3051\uff1a\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068Tips","description":"\u30ed\u30fc\u30f3\u30c1\u5f8c\u3059\u3050\u306b\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b\u6a5f\u80fd\u306a\u3069\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30a2\u30c9\u30df\u30f3\u5411\u3051-\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068tips-271"},{"id":270,"type":1,"title":"\u30e6\u30fc\u30b6\u30fc\u5411\u3051\uff1a\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046\uff01","description":"\u30e6\u30fc\u30b6\u30fc\u306e\u307f\u306a\u3055\u307e\u304c\u3088\u308a\u5feb\u9069\u306bGainsight\u3092\u4f7f\u3063\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30e6\u30fc\u30b6\u30fc\u5411\u3051-\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046-270"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba-269"},{"id":272,"type":1,"title":"CS\uff5c\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba","description":"\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba\u3067\u304a\u5f79\u7acb\u3061\u3067\u304d\u308b\u69d8\u3005\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":273,"type":1,"title":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406","description":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3084\u30c7\u30fc\u30bf\u306e\u6574\u5099\u306eTips\u3092\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406-273"},{"id":274,"type":1,"title":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528","description":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528-274"},{"id":301,"type":1,"title":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9","description":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3053\u3053\u306b\u96c6\u3081\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9-301"},{"id":303,"type":1,"title":"\u30ec\u30dd\u30fc\u30c8\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9","description":"\u53ef\u8996\u5316\u306b\u4fbf\u5229\u306a\u30ec\u30dd\u30fc\u30c8\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/\u30ec\u30dd\u30fc\u30c8-\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9-303"},{"id":306,"type":1,"title":"CTA\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3","description":"CTA\uff08\u30a2\u30e9\u30fc\u30c8\uff09\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3\u306b\u3064\u3044\u3066\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cta-\u30d7\u30ec\u30a4\u30d6\u30c3\u30af-\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3-306"},{"id":335,"type":1,"title":"\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30e1\u30fc\u30eb\u95a2\u9023","description":"JO\u3084Email\u30a2\u30b7\u30b9\u30c8\u306a\u3069\u306e\u30e1\u30fc\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u95a2\u9023\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc-\u30e1\u30fc\u30eb\u95a2\u9023-335"},{"id":275,"type":1,"title":"\u305d\u308c\u4ee5\u5916\u306eTips","description":"\u3044\u308d\u3093\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/\u305d\u308c\u4ee5\u5916\u306etips-275"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cs-\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba-272"},{"id":307,"type":1,"title":"CC | \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4","description":"CC\u88fd\u54c1\u306b\u95a2\u3057\u3066\u306e\u69d8\u3005\u306a\u60c5\u5831\u3092\u5171\u6709\u3057\u307e\u3059\uff01\u3053\u308c\u304b\u3089\u3082\u3069\u3093\u3069\u3093\u60c5\u5831\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":314,"type":1,"title":"CC | \u306f\u3058\u3081\u306b","description":"CC\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u59cb\u3081\u308b\u524d\/\u521d\u3081\u3066\u30a2\u30c9\u30df\u30f3\u306b\u306a\u3063\u305f\u65b9\u306b\u77e5\u3063\u3066\u304a\u3044\u3066\u307b\u3057\u3044\u3053\u3068\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/cc-\u306f\u3058\u3081\u306b-314"},{"id":319,"type":1,"title":"CC\uff5cIT\u30fb\u30c4\u30fc\u30eb\u9023\u643a","description":"IT\u95a2\u9023\u306e\u8a2d\u5b9a\u3084\u4ed6\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u306b\u3064\u3044\u3066\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/cc-it-\u30c4\u30fc\u30eb\u9023\u643a-319"},{"id":315,"type":1,"title":"CC\uff5c\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4","description":"\u30c7\u30b6\u30a4\u30f3\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/cc-\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4-315"},{"id":318,"type":1,"title":"CC\uff5c\u5168\u4f53\u8a2d\u5b9a\u30fb\u5229\u7528\u8005\u7ba1\u7406","description":"\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u8a2d\u5b9a\u3084\u3001\u5229\u7528\u8005\u306e\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/cc-\u5168\u4f53\u8a2d\u5b9a-\u5229\u7528\u8005\u7ba1\u7406-318"},{"id":316,"type":1,"title":"CC\uff5c\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a","description":"\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":30,"url":"https:\/\/communities.gainsight.com\/cc-\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a-316"},{"id":317,"type":1,"title":"CC\uff5c\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c","description":"\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/cc-\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c-317"},{"id":308,"type":1,"title":"CC | \u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4","description":"\u307e\u305a\u898b\u3066\u3044\u305f\u3060\u304d\u305f\u3044CC\u306b\u95a2\u3057\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cc-\u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4-308"}],"visibleTopicsCount":86,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cc-\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4-307"},{"id":329,"type":1,"title":"CE | \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3","description":"CE\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u304a\u307e\u3068\u3081\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":330,"type":1,"title":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","thumbnailImage":null,"parentId":329,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/ce\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-330"}],"visibleTopicsCount":0,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/ce-\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3-329"},{"id":340,"type":1,"title":"Staircase AI","description":"Staircase\u306b\u95a2\u3057\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":341,"type":1,"title":"Staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"Staircase\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059","thumbnailImage":null,"parentId":340,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/communities.gainsight.com\/staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-341"}],"visibleTopicsCount":1,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/staircase-ai-340"}],"language":"en","visibleTopicsCount":167,"containerCategoriesCount":7,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/japan-knowledge-base-\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9-\u65e5\u672c\u8a9e-247"}]}"></div> <div id="main-content-target" class="col col--main has--side qa-div-main"> <div data-preact="destination/modules/Categories/ContainerCategoryList/index" data-props="{"categoryId":288,"categories":[{"id":226,"type":1,"title":"Best Practices Hub ","description":"Gainsight's official guide to getting value out of the Gainsight platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":227,"type":1,"title":"Reducing Risk and Churn","description":"Explore strategies to mitigate risks and enhance customer retention by identifying and addressing potential issues","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":321,"type":1,"title":"Predictive health scoring","description":"Leverage predictive health scoring to identify risks, drive engagement, and reduce customer churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/predictive-health-scoring-321"},{"id":322,"type":1,"title":"Risk identification & management","description":"Proactively detect, prioritize, and address customer risks to ensure faster resolution and reduced churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/risk-identification-management-322"},{"id":230,"type":1,"title":"Digital-led signals & proactive resolution","description":"Leverage digital signals and automation to detect risks early, drive engagement, and ensure resolution.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/digital-led-signals-proactive-resolution-230"},{"id":228,"type":1,"title":"Renewal management & forecasting","description":"Centralize and automate renewal processes to improve forecast accuracy, mitigate risks, and drive retention.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/renewal-management-forecasting-228"},{"id":231,"type":1,"title":"Post-churn analysis and insights ","description":"Discover best practices to analyze churn data, uncover root causes, uncover trends, and enhance retention strategies.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/post-churn-analysis-and-insights-231"},{"id":323,"type":1,"title":"Cross-functional risk collaboration","description":"Align teams with clear roles, processes, and tools to collaboratively manage and mitigate customer risks.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/cross-functional-risk-collaboration-323"}],"visibleTopicsCount":30,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/reducing-risk-and-churn-227"},{"id":237,"type":1,"title":"Improving Team Efficiency","description":"Browse best practices for improving team efficiency by integrating essential tools into a streamlined workspace","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":262,"type":1,"title":"Centralize customer data","description":"Unify customer data across systems to ensure actionable insights, efficient collaboration, and accurate decisions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/centralize-customer-data-262"},{"id":263,"type":1,"title":"Standardize and automate workflows","description":"Streamline operations by standardizing workflows and automating processes for consistent, efficient customer interactions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/standardize-and-automate-workflows-263"},{"id":265,"type":1,"title":"Enhance visibility and foster collaboration","description":"Empower teams with shared insights, role-specific dashboards, and proactive collaboration for aligned success.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/enhance-visibility-and-foster-collaboration-265"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/improving-team-efficiency-237"},{"id":232,"type":1,"title":"Automating the Customer Journey","description":"Explore best practices for automating customer journeys: outreach, proactive alerts, and self-service guidance\n","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":233,"type":1,"title":"Define and structure the customer lifecycle","description":"Establish tailored, automated lifecycle stages to guide customers seamlessly from onboarding to renewal success.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/define-and-structure-the-customer-lifecycle-233"},{"id":236,"type":1,"title":"Automate onboarding and early engagement","description":"Automate onboarding tasks and early engagement to drive seamless starts, proactive support, and adoption.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/automate-onboarding-and-early-engagement-236"},{"id":324,"type":1,"title":"Drive adoption and expansion with targeted engagement","description":"Automate targeted engagements to boost feature adoption, identify expansion opportunities, and drive customer growth.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-adoption-and-expansion-with-targeted-engagement-324"},{"id":325,"type":1,"title":"Proactively manage risk and retention","description":"Automate risk prioritization, escalation, and playbooks to proactively retain high-value, at-risk customers.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/proactively-manage-risk-and-retention-325"},{"id":326,"type":1,"title":"Ensure compliance and visibility across journey stages","description":"Automate compliance tracking, alerts, and escalation to ensure smooth progression across customer journey stages.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ensure-compliance-and-visibility-across-journey-stages-326"}],"visibleTopicsCount":25,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/automating-the-customer-journey-232"},{"id":281,"type":1,"title":"Improve Product Adoption","description":"Enhance product adoption through data-driven insights, targeted strategies, and automation.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":282,"type":1,"title":"Identify and Address Adoption Gaps","description":"Diagnose and resolve barriers to feature adoption through data-driven insights and targeted interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-address-adoption-gaps-282"},{"id":283,"type":1,"title":"Drive Feature Adoption","description":"Increase feature adoption with campaigns, enablement resources, and advanced strategies.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-feature-adoption-283"},{"id":284,"type":1,"title":"Empower Customers with Usage Insights","description":"Equip customers with actionable data to optimize usage, improve adoption, and achieve success.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-with-usage-insights-284"},{"id":334,"type":1,"title":"Automate Adoption Management","description":"Automate adoption with triggers, communications, health monitoring, and interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/automate-adoption-management-334"}],"visibleTopicsCount":17,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/improve-product-adoption-281"},{"id":285,"type":1,"title":"Increase Advocacy and Referencability","description":"Browse best practices to identify and nurture advocates for growth through advocacy programs.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":286,"type":1,"title":"Identify and Track Potential Advocates","description":"Use data-driven insights to identify, document, and monitor high-potential customer advocates systematically.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-track-potential-advocates-286"},{"id":287,"type":1,"title":"Nurture Advocates Through Engagement","description":"Strengthen relationships with advocates through structured, personalized, and automated engagement strategies.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/nurture-advocates-through-engagement-287"},{"id":332,"type":1,"title":"Leverage Advocates for Public Endorsements and Sales References","description":"Expand brand visibility and accelerate sales by utilizing advocates for success stories, reviews, and references.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-advocates-for-public-endorsements-and-sales-references-332"},{"id":333,"type":1,"title":"Integrate Advocacy into Health Scoring","description":"Incorporate advocacy metrics into health scores to gain a holistic view of customer engagement and loyalty.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/integrate-advocacy-into-health-scoring-333"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/increase-advocacy-and-referencability-285"},{"id":288,"type":1,"title":"Improve Value Realization (ROI)","description":"Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":289,"type":1,"title":"Collect + Confirm goals","description":"Discover how to gather, validate, and align customer goals to establish success foundations.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289"},{"id":290,"type":1,"title":"Maintain continuous ROI-Driven Alignment","description":"Learn to adapt strategies dynamically to evolving customer priorities for sustained value realization.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290"},{"id":291,"type":1,"title":"Drive ROI Through Verified Outcomes","description":"Showcase measurable value by tracking, automating, and highlighting verified customer outcomes.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291"},{"id":336,"type":1,"title":"Leverage Feedback for Optimization","description":"Uncover strategies to refine processes and enhance value delivery using actionable customer feedback.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336"},{"id":338,"type":1,"title":"Empower Customers Through Enablement","description":"Understand how to equip customers with tools and training to achieve goals independently.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338"}],"visibleTopicsCount":20,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/improve-value-realization-roi-288"},{"id":294,"type":1,"title":"Grow Customer Feedback Programs","description":"Capture customer insights, act on feedback, and drive meaningful improvements for long-term success","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":295,"type":1,"title":"Collect and analyze feedback","description":"Gather customer insights, categorize trends, and extract actionable insights for improvement","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-and-analyze-feedback-295"},{"id":296,"type":1,"title":"Close the feedback loop","description":"Acknowledge, act on feedback, and communicate improvements to build trust and loyalty","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/close-the-feedback-loop-296"},{"id":343,"type":1,"title":"Leverage feedback for internal strategies and product roadmap","description":"Align feedback with internal strategies and product decisions to enhance customer success","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-internal-strategies-and-product-roadmap-343"},{"id":344,"type":1,"title":"Scale feedback programs","description":"Automate processes, expand engagement, and optimize feedback programs for continuous growth","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/scale-feedback-programs-344"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/grow-customer-feedback-programs-294"},{"id":297,"type":1,"title":"Accelerate Expansion","description":"Drive growth by identifying and executing strategic expansion opportunities within your existing customer base.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":298,"type":1,"title":"Identify and qualify expansion opportunities","description":"Uncover, qualify, and act on expansion opportunities through data-driven insights and collaboration.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/identify-and-qualify-expansion-opportunities-298"},{"id":299,"type":1,"title":"Execute expansion campaigns","description":"Execute data-driven expansion campaigns that engage customers and drive scalable revenue growth.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/execute-expansion-campaigns-299"},{"id":300,"type":1,"title":"Strategic account planning for expansion","description":"Structure and execute account-level expansion plans through collaboration and data-driven insights.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/strategic-account-planning-for-expansion-300"}],"visibleTopicsCount":13,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/accelerate-expansion-297"}],"language":"en","visibleTopicsCount":152,"containerCategoriesCount":8,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/best-practices-hub-226"},{"id":252,"type":1,"title":"CC Knowledge Base","description":"All of the product documentation and best practice articles for getting the most out of the Customer Communities (CC) platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":253,"type":1,"title":"Getting Started","description":"Getting Started","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":26,"type":1,"title":"General information","description":"In this category you can find more general information about the CC Product","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/general-information-26"},{"id":27,"type":1,"title":"Installing the Customer Community Platform","description":"Guides to help you setting up Customer Community","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/installing-the-customer-community-platform-27"},{"id":28,"type":1,"title":"Guides, tutorials and learning material","description":"In this category you can find guides, FAQs, tutorials and e-learnings to get you started with the Customer Community platform","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":24,"url":"https:\/\/communities.gainsight.com\/guides-tutorials-and-learning-material-28"},{"id":29,"type":1,"title":"GDPR, DSA & Privacy","description":"Here you can find all information related to privacy and the General Data Protection Regulation of the EU","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/gdpr-dsa-privacy-29"}],"visibleTopicsCount":51,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/getting-started-253"},{"id":254,"type":1,"title":"Content Management","description":"Content Management","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":32,"type":1,"title":"Creating content","description":"This area contains guides, manuals and examples for you to optimize your content creation process","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":16,"url":"https:\/\/communities.gainsight.com\/creating-content-32"},{"id":33,"type":1,"title":"Moderating content","description":"This area covers the most important topics when it comes to the Moderation of content","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":20,"url":"https:\/\/communities.gainsight.com\/moderating-content-33"},{"id":34,"type":1,"title":"Highlighting content","description":"If you want your users to find content more easily, this category will show you all options available","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/highlighting-content-34"},{"id":35,"type":1,"title":"Dealing with spam","description":"Issues with spammers? Learn how the spam detection works and how to deal with spam","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/dealing-with-spam-35"},{"id":36,"type":1,"title":"SEO","description":"Learn how the platform optimizes content for search","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/seo-36"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/content-management-254"},{"id":255,"type":1,"title":"Platform Modules","description":"Platform Modules","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":38,"type":1,"title":"Community","description":"Learn more about the community settings & best practices for your community structure","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/community-38"},{"id":39,"type":1,"title":"Knowledge base","description":"Learn more about the features of our knowledge base module","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/knowledge-base-39"},{"id":40,"type":1,"title":"Ideation","description":"This category covers all information around ideation settings and best practices","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":15,"url":"https:\/\/communities.gainsight.com\/ideation-40"},{"id":41,"type":1,"title":"Events","description":"Learn more about our events capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/events-41"},{"id":42,"type":1,"title":"Groups","description":"Learn more about our group capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":17,"url":"https:\/\/communities.gainsight.com\/groups-42"},{"id":43,"type":1,"title":"Product updates","description":"Close the feedback loop to your users with product updates","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/product-updates-43"}],"visibleTopicsCount":61,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/platform-modules-255"},{"id":256,"type":1,"title":"Analytics & Reporting","description":"Analytics & Reporting","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":313,"type":1,"title":"Data Catalog & Connectors","description":"Explore and learn about all of the data objects available in the CC data lake and how to connect","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":32,"url":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313"},{"id":46,"type":1,"title":"Dashboards","description":"Dashboards are the best way to check activity on your community fast & easy","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/dashboards-46"},{"id":45,"type":1,"title":"Exports","description":"Exports are the raw data .csv downloads of platform activity. Here you will learn more about them","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/exports-45"},{"id":47,"type":1,"title":"Google Analytics","description":"Here you can find some handy tricks to get more out of your community analytics","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/google-analytics-47"},{"id":48,"type":1,"title":"Post Field Analysis","description":"With Post Field Analysis you can analyze what users are talking about in the most detailed way possible","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/post-field-analysis-48"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/analytics-reporting-256"},{"id":257,"type":1,"title":"Users, Gamification & Activation","description":"Users, Gamification & Activation","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":60,"type":1,"title":"(Super-)user engagement","description":"Features, tips and tricks regarding Super users and general user engagement","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/super-user-engagement-60"},{"id":61,"type":1,"title":"Moderating users","description":"How to moderate the users in your community","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/moderating-users-61"},{"id":62,"type":1,"title":"User roles & permissions","description":"Here you can learn more about permission management and user moderation","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/user-roles-permissions-62"},{"id":63,"type":1,"title":"Ranks","description":"All information about the rank settings and best practices","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ranks-63"},{"id":64,"type":1,"title":"Badges","description":"All information about Badge settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/badges-64"},{"id":65,"type":1,"title":"Registration, Login, SSO","description":"In this category you can learn more about the registration & login settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/registration-login-sso-65"},{"id":66,"type":1,"title":"Email Campaigns","description":"Learn all about reaching your users through Email Campaigns","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/email-campaigns-66"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/users-gamification-activation-257"},{"id":258,"type":1,"title":"Customization & Integrations","description":"Customization & Integrations","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":50,"type":1,"title":"Homepage","description":"Customize your homepage options and discover best practices","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/homepage-50"},{"id":51,"type":1,"title":"Platform Styling","description":"Learn how to customize the styling of your platform","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":22,"url":"https:\/\/communities.gainsight.com\/platform-styling-51"},{"id":52,"type":1,"title":"Phrases","description":"Change the text strings of your community by using our phrases tool","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/phrases-52"},{"id":278,"type":1,"title":"Languages","description":"Learn more about language settings and creating a localized experience ","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/languages-278"},{"id":53,"type":1,"title":"SSO","description":"Guides to help you set up SSO on Gainsight Customer Community.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":13,"url":"https:\/\/communities.gainsight.com\/sso-53"},{"id":54,"type":1,"title":"Integrations","description":"Find out how to integrate Customer Community with other apps.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/integrations-54"},{"id":55,"type":1,"title":"API","description":"All API documentation and best practices can be found here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/api-55"},{"id":56,"type":1,"title":"Emails","description":"Learn how to customize the styling of system email notifications","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/emails-56"},{"id":57,"type":1,"title":"Third-party Scripts","description":"Learn about the possibilities of external (third-party) tools","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/third-party-scripts-57"},{"id":58,"type":1,"title":"Embeddable Widgets","description":"Embeddable Widgets enable you to send community content to other websites easily. Learn more about them here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":18,"url":"https:\/\/communities.gainsight.com\/embeddable-widgets-58"}],"visibleTopicsCount":116,"containerCategoriesCount":0,"contentCategoriesCount":10,"url":"https:\/\/communities.gainsight.com\/customization-integrations-258"}],"language":"en","visibleTopicsCount":392,"containerCategoriesCount":6,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/cc-knowledge-base-252"},{"id":247,"type":1,"title":"Japan Knowledge Base | \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff08\u65e5\u672c\u8a9e\uff09","description":"\u69d8\u3005\u306aGainsight\u306e\u6d3b\u7528\u306b\u5411\u3051\u3066\u5fc5\u8981\u306a\u60c5\u5831\u3092\u30d5\u30a7\u30fc\u30ba\uff08\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u904b\u7528\u958b\u59cb\u3001\u6d3b\u7528\uff09\u306b\u5206\u3051\u3066\u65e5\u672c\u8a9e\u3067\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":276,"type":1,"title":"\u5168\u88fd\u54c1\u5171\u901a\uff5cGainsight\u306e\u6b69\u304d\u65b9","description":"Gainsight\u306b\u521d\u3081\u307e\u3057\u3066\u306e\u65b9\u306f\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30c1\u30a7\u30c3\u30af\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":277,"type":1,"title":"\u4e00\u822c\u60c5\u5831","description":"\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5165\u308c\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":276,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u4e00\u822c\u60c5\u5831-277"}],"visibleTopicsCount":6,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/\u5168\u88fd\u54c1\u5171\u901a-gainsight\u306e\u6b69\u304d\u65b9-276"},{"id":266,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba","description":"\u3053\u308c\u304b\u3089\u5c0e\u5165\u3092\u59cb\u3081\u308b\u65b9\u3005\u5411\u3051\u306b\u3001\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u5fc5\u8981\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":267,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff11\uff1a\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068","description":"Gainsight\u3078\u3088\u3046\u3053\u305d\uff01\uff01Gainsight\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b\u305f\u3081\u306b\u3082\u3059\u3079\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u898b\u3066\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u304a\u9858\u3044\u3057\u307e\u3059\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff11-\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068-267"},{"id":268,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff12\uff1a\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059","description":"\u30c7\u30fc\u30bf\u5468\u308a\u306e\u6e96\u5099\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u3061\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306fGainsight\u3092\u3053\u308c\u304b\u3089\u4f7f\u3046\u305f\u3081\u306b\u3068\u3066\u3082\u91cd\u8981\u3068\u306a\u308b\u30c7\u30fc\u30bf\u306e\u8003\u3048\u65b9\u304c\u5b66\u3079\u307e\u3059\u306e\u3067\u3001\u3059\u3079\u3066\u898b\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff12-\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059-268"}],"visibleTopicsCount":7,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba-266"},{"id":269,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba","description":"\u904b\u7528\u958b\u59cb\u5f8c\u306b\u77e5\u3063\u3066\u304a\u304f\u3068\u4fbf\u5229\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u304c\u305f\u304f\u3055\u3093\u3002","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":271,"type":1,"title":"\u30a2\u30c9\u30df\u30f3\u5411\u3051\uff1a\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068Tips","description":"\u30ed\u30fc\u30f3\u30c1\u5f8c\u3059\u3050\u306b\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b\u6a5f\u80fd\u306a\u3069\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30a2\u30c9\u30df\u30f3\u5411\u3051-\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068tips-271"},{"id":270,"type":1,"title":"\u30e6\u30fc\u30b6\u30fc\u5411\u3051\uff1a\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046\uff01","description":"\u30e6\u30fc\u30b6\u30fc\u306e\u307f\u306a\u3055\u307e\u304c\u3088\u308a\u5feb\u9069\u306bGainsight\u3092\u4f7f\u3063\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30e6\u30fc\u30b6\u30fc\u5411\u3051-\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046-270"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba-269"},{"id":272,"type":1,"title":"CS\uff5c\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba","description":"\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba\u3067\u304a\u5f79\u7acb\u3061\u3067\u304d\u308b\u69d8\u3005\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":273,"type":1,"title":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406","description":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3084\u30c7\u30fc\u30bf\u306e\u6574\u5099\u306eTips\u3092\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406-273"},{"id":274,"type":1,"title":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528","description":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528-274"},{"id":301,"type":1,"title":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9","description":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3053\u3053\u306b\u96c6\u3081\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9-301"},{"id":303,"type":1,"title":"\u30ec\u30dd\u30fc\u30c8\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9","description":"\u53ef\u8996\u5316\u306b\u4fbf\u5229\u306a\u30ec\u30dd\u30fc\u30c8\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/\u30ec\u30dd\u30fc\u30c8-\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9-303"},{"id":306,"type":1,"title":"CTA\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3","description":"CTA\uff08\u30a2\u30e9\u30fc\u30c8\uff09\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3\u306b\u3064\u3044\u3066\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cta-\u30d7\u30ec\u30a4\u30d6\u30c3\u30af-\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3-306"},{"id":335,"type":1,"title":"\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30e1\u30fc\u30eb\u95a2\u9023","description":"JO\u3084Email\u30a2\u30b7\u30b9\u30c8\u306a\u3069\u306e\u30e1\u30fc\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u95a2\u9023\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc-\u30e1\u30fc\u30eb\u95a2\u9023-335"},{"id":275,"type":1,"title":"\u305d\u308c\u4ee5\u5916\u306eTips","description":"\u3044\u308d\u3093\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/\u305d\u308c\u4ee5\u5916\u306etips-275"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cs-\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba-272"},{"id":307,"type":1,"title":"CC | \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4","description":"CC\u88fd\u54c1\u306b\u95a2\u3057\u3066\u306e\u69d8\u3005\u306a\u60c5\u5831\u3092\u5171\u6709\u3057\u307e\u3059\uff01\u3053\u308c\u304b\u3089\u3082\u3069\u3093\u3069\u3093\u60c5\u5831\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":314,"type":1,"title":"CC | \u306f\u3058\u3081\u306b","description":"CC\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u59cb\u3081\u308b\u524d\/\u521d\u3081\u3066\u30a2\u30c9\u30df\u30f3\u306b\u306a\u3063\u305f\u65b9\u306b\u77e5\u3063\u3066\u304a\u3044\u3066\u307b\u3057\u3044\u3053\u3068\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/cc-\u306f\u3058\u3081\u306b-314"},{"id":319,"type":1,"title":"CC\uff5cIT\u30fb\u30c4\u30fc\u30eb\u9023\u643a","description":"IT\u95a2\u9023\u306e\u8a2d\u5b9a\u3084\u4ed6\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u306b\u3064\u3044\u3066\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/cc-it-\u30c4\u30fc\u30eb\u9023\u643a-319"},{"id":315,"type":1,"title":"CC\uff5c\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4","description":"\u30c7\u30b6\u30a4\u30f3\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/cc-\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4-315"},{"id":318,"type":1,"title":"CC\uff5c\u5168\u4f53\u8a2d\u5b9a\u30fb\u5229\u7528\u8005\u7ba1\u7406","description":"\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u8a2d\u5b9a\u3084\u3001\u5229\u7528\u8005\u306e\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/cc-\u5168\u4f53\u8a2d\u5b9a-\u5229\u7528\u8005\u7ba1\u7406-318"},{"id":316,"type":1,"title":"CC\uff5c\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a","description":"\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":30,"url":"https:\/\/communities.gainsight.com\/cc-\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a-316"},{"id":317,"type":1,"title":"CC\uff5c\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c","description":"\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/cc-\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c-317"},{"id":308,"type":1,"title":"CC | \u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4","description":"\u307e\u305a\u898b\u3066\u3044\u305f\u3060\u304d\u305f\u3044CC\u306b\u95a2\u3057\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cc-\u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4-308"}],"visibleTopicsCount":86,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cc-\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4-307"},{"id":329,"type":1,"title":"CE | \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3","description":"CE\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u304a\u307e\u3068\u3081\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":330,"type":1,"title":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","thumbnailImage":null,"parentId":329,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/ce\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-330"}],"visibleTopicsCount":0,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/ce-\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3-329"},{"id":340,"type":1,"title":"Staircase AI","description":"Staircase\u306b\u95a2\u3057\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":341,"type":1,"title":"Staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"Staircase\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059","thumbnailImage":null,"parentId":340,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/communities.gainsight.com\/staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-341"}],"visibleTopicsCount":1,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/staircase-ai-340"}],"language":"en","visibleTopicsCount":167,"containerCategoriesCount":7,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/japan-knowledge-base-\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9-\u65e5\u672c\u8a9e-247"}],"categoriesContent":{"289":[{"categoryUrl":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289\/identify-and-gather-customer-goals-26868"},"id":"3209","publicId":"26868","title":"Identify and Gather Customer Goals","content":"Introduction<\/strong><\/span><\/p>Effectively identifying and gathering customer goals is critical to building a strong foundation for achieving value realization. By aligning your internal strategies with customer priorities, you can ensure that your solutions are tailored to meet their specific needs. This article provides actionable steps for capturing customer goals using structured approaches, leveraging Gainsight tools to document and collaborate efficiently.<\/span><\/p><hr \/>Step 1: Use Structured Surveys to Capture Goals<\/strong><\/span><\/p>Surveys provide a scalable way to collect goals from customers across segments.<\/span><\/p><ul><li>\tDesign Goal-Centric Surveys<\/strong><\/span>: Create surveys that focus on key business challenges, desired outcomes, and success metrics. Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Survey_Design\">Survey Design Best Practices<\/u><\/span><\/a> to ensure clarity and relevance.<\/span><\/p>\t<\/li>\t<li>\tAutomate Survey Distribution<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Journey_Orchestrator_and_Email_Templates\/About\/Journey_Orchestrator_and_Automated_Email_Overview\">Journey Orchestrator<\/u><\/span><\/a> to schedule and distribute surveys at scale.<\/span><\/p>\t<\/li>\t<li>\tIncorporate Open-Ended Questions<\/strong><\/span>: Encourage customers to share detailed insights about their long-term goals and challenges.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Conduct Stakeholder Interviews<\/strong><\/span><\/p>Interviews help uncover deeper insights that might not surface in surveys.<\/span><\/p><ul><li>\tPrepare Thoughtful Questions<\/strong><\/span>: Focus on uncovering pain points, expected ROI, and strategic objectives.<\/span><\/p>\t<\/li>\t<li>\tEngage Key Stakeholders<\/strong><\/span>: Include decision-makers and end-users to capture diverse perspectives.<\/span><\/p>\t<\/li>\t<li>\tLog Responses in Timeline<\/strong><\/span>: Document key insights from interviews using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> for easy reference and collaboration.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Align Customer Goals with Pre-EBR Inputs<\/strong><\/span><\/p>Pre-EBR inputs ensure alignment before key business reviews.<\/span><\/p><ul><li>\tDesign Pre-EBR Surveys<\/strong><\/span>: Use templates from\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/01About\/Surveys_Overview\">Gainsight Surveys<\/u><\/span><\/a> to collect updated goals, priorities, and discussion topics.<\/span><\/p>\t<\/li>\t<li>\tIncorporate Feedback into Success Plans<\/strong><\/span>: Regularly update customer goals in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/Overview\/Success_Plan_Overview\">Success Plans<\/u><\/span><\/a> to ensure alignment with ongoing strategies.<\/span><\/p>\t<\/li>\t<li>\tUse Dashboards to Track EBR Insights<\/strong><\/span>: Monitor pre-EBR survey responses using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/About\/Horizon_Reports_and_Dashboards_Overview\">Dashboards<\/u><\/span><\/a> for data-driven reviews.<\/span><\/p>\t<\/li><\/ul>\u00a0<\/p><hr \/>Step 4: Collaborate Across Teams<\/strong><\/span><\/p>Effective goal collection requires cross-functional collaboration.<\/span><\/p><ul><li>\tCentralize Documentation<\/strong><\/span>: Store goals in a unified platform like Success Plans or\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/01About\/Timeline_Overview\">Timeline<\/u><\/span><\/a> to ensure visibility across teams.<\/span><\/p>\t<\/li>\t<li>\tSchedule Team Reviews<\/strong><\/span>: Host regular syncs to validate and refine captured goals based on evolving customer priorities.<\/span><\/p>\t<\/li>\t<li>\tUse Playbooks for Consistency<\/strong><\/span>: Implement\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/04Cockpit_and_Playbooks\/00Cockpit_Horizon_Experience\/About\/CTAs%2C_Tasks%2C_and_Playbooks_Overview\">Playbooks<\/u><\/span><\/a> to standardize the goal collection process.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>Having captured and aligned customer goals, the next step is to <\/span><a href=\"https:\/\/communities.gainsight.com\/collect-confirm-goals-289\/standardize-and-document-customer-goals-26867\">Standardize and define these goals with measurable metrics<\/u><\/strong><\/span><\/a>. This ensures that every goal is actionable and tied to tangible business outcomes. Stay tuned for the next article in this series.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide - <\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/FAQs\/Survey_Program_Best_Practices\">How to Build Effective Customer Surveys<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tGuide:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/how-to-efficiently-and-repeatedly-identify-the-right-value-stories\/\">How to Efficiently and Repeatedly Identify the Right Value Stories<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/three-steps-building-effective-client-success-plan\/\">Three Steps to Building an Effective Client Success Plan<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/end-to-end-outcomes-strategies-for-delivering-value-throughout-the-entire-customer-journey\/\">End-To-End Outcomes: Strategies for Delivering Value Throughout the Customer Journey<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Collect + Confirm goals","categoryId":"289","contentType":"article","featuredImage":"","likes":0,"views":16,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T14:38:42+01:00","lastActivityAt":"2025-01-15T14:38:42+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289\/standardize-and-document-customer-goals-26867"},"id":"3208","publicId":"26867","title":"Standardize and Document Customer Goals","content":"Introduction<\/strong><\/span><\/p>To maximize the impact of customer success efforts, goals need to be standardized and aligned with measurable metrics. This ensures consistency across accounts and allows teams to track progress effectively. In this article, we\u2019ll explore how to document customer goals systematically, associate them with key metrics, and use Gainsight tools to make goals actionable and trackable.<\/span><\/p><hr \/>Step 1: Centralize Goals in Success Plans<\/strong><\/span><\/p>Organizing customer goals in a centralized system ensures visibility and consistency.<\/span><\/p><ul><li>\tUse Success Plans<\/strong><\/span>: Store goals in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> to provide a single source of truth for all stakeholders.<\/span><\/p>\t<\/li>\t<li>\tStandardize Goal Categories<\/strong><\/span>: Create uniform goal categories (e.g., revenue growth, efficiency improvements) to ensure consistency across accounts.<\/span><\/p>\t<\/li>\t<li>\tLeverage Templates<\/strong><\/span>: Use Success Plan templates to streamline documentation and make tracking more efficient.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Define Measurable Metrics for Each Goal<\/strong><\/span><\/p>Every goal should have clear, quantifiable metrics to evaluate success.<\/span><\/p><ul><li>\tIdentify ROI Metrics<\/strong><\/span>: Link goals to metrics such as cost savings, efficiency gains, or revenue improvements. Refer to\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/Admin_Guides\/Configure_Success_Plan\">Customer Success ROI Metric Design<\/u><\/span><\/a> for ideas on metric design.<\/span><\/p>\t<\/li>\t<li>\tDocument Before-and-After States<\/strong><\/span>: Use measurable baselines to track the impact of customer success efforts over time.<\/span><\/p>\t<\/li>\t<li>\tIntegrate Metrics into Dashboards<\/strong><\/span>: Visualize metrics in <\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/08_Configure_Dashboards\">Dashboards<\/u><\/span><\/a> to monitor performance and trends.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Ensure Collaboration During Goal Definition<\/strong><\/span><\/p>Collaborating with customers and internal teams ensures that goals are both relevant and actionable.<\/span><\/p><ul><li>\tInvolve Key Stakeholders<\/strong><\/span>: Engage decision-makers and end-users in defining goals during onboarding and EBRs.<\/span><\/p>\t<\/li>\t<li>\tValidate Goals Using Surveys<\/strong><\/span>: Use surveys to gather pre-EBR inputs and understand evolving customer priorities before key meetings.<\/span><\/p>\t<\/li>\t<li>\tAlign Goals with Internal Processes<\/strong><\/span>: Ensure alignment with team strategies by reviewing goals during regular syncs.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Track Goal Alignment Across Accounts<\/strong><\/span><\/p>Monitoring goal alignment ensures teams stay focused on customer priorities.<\/span><\/p><ul><li>\tUse Timeline to Log Updates<\/strong><\/span>: Document discussions and changes to goals using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tAutomate Goal Tracking<\/strong><\/span>: Set up rules in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Rules Engine<\/u><\/span><\/a> to monitor progress and trigger CTAs if milestones are missed.<\/span><\/p>\t<\/li>\t<li>\tReport Progress Regularly<\/strong><\/span>: Share updates with customers and teams through automated reports or dashboards.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With standardized goals and defined metrics in place, you\u2019re ready to validate these goals during onboarding to ensure alignment with customer business objectives.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/how-to-speak-cfo\/\">How to Speak CFO: Real-World Tips for Communicating the ROI<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/supercharge-your-cs-team-to-boost-customer-value\/\">Supercharge Your CS Team to Boost Customer Value<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/mastering-a-future-proof-success-architecture-implementing-value-streams-and-success-planning-in-gainsight\/\">Mastering a Future Proof Success Architecture<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Collect + Confirm goals","categoryId":"289","contentType":"article","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T14:36:55+01:00","lastActivityAt":"2025-01-15T14:36:55+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289\/validate-customer-goals-during-onboarding-26866"},"id":"3207","publicId":"26866","title":"Validate Customer Goals During Onboarding","content":"Introduction<\/strong><\/span><\/p>Validating customer goals during onboarding ensures alignment with their business objectives from the start. This early alignment builds trust and sets the stage for effective collaboration. In this article, we\u2019ll explore how to validate customer goals during onboarding, ensuring they remain relevant and actionable throughout the customer journey.<\/span><\/p>\u00a0<\/p><hr \/>Step 1: Collaborate to Confirm Initial Goals<\/strong><\/span><\/p>Start onboarding with a clear understanding of customer objectives.<\/span><\/p><ul><li>\tReview Initial Goals<\/strong><\/span>: Use data collected through the <\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a> during onboarding to confirm alignment.<\/span><\/p>\t<\/li>\t<li>\tEngage Key Stakeholders<\/strong><\/span>: Host kickoff meetings to validate goals with decision-makers and end-users. Document insights in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a>.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Assess Relevance and Feasibility of Goals<\/strong><\/span><\/p>Ensure that goals are actionable and align with current business priorities.<\/span><\/p><ul><li>\tValidate Feasibility<\/strong><\/span>: Identify potential challenges in achieving goals and discuss adjustments as needed.<\/span><\/p>\t<\/li>\t<li>\tPrioritize Objectives<\/strong><\/span>: Focus on high-impact goals that can deliver measurable value early in the relationship. Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> to organize and track prioritized goals.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Refine Goals Through Regular Touchpoints<\/strong><\/span><\/p>Use onboarding milestones to review and refine goals.<\/span><\/p><ul><li>\tSchedule Goal Check-ins<\/strong><\/span>: Use the Surveys feature to gather inputs before key touchpoints like onboarding progress reviews.<\/span><\/p>\t<\/li>\t<li>\tIncorporate Early Feedback<\/strong><\/span>: Refine goals based on customer feedback from initial product interactions. Use <\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/About\/Horizon_Reports_and_Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to track engagement and usage trends.<\/span><\/p>\t<\/li>\t<li>\tDocument Changes<\/strong><\/span>: Log any updates to customer goals in Success Plans or Timeline for transparency.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Align Goals with ROI Metrics<\/strong><\/span><\/p>Tie validated goals to measurable outcomes early in the relationship.<\/span><\/p><ul><li>\tDefine Success Metrics<\/strong><\/span>: Work with customers to establish ROI metrics for each goal (e.g., increased efficiency, cost savings).<\/span><\/p>\t<\/li>\t<li>\tMonitor Goal Progress<\/strong><\/span>: Use the\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Rules Engine<\/u><\/span><\/a> to set up automated monitoring for goal milestones.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>Once you\u2019ve validated customer goals during onboarding, shift focus to monitoring the effectiveness of your goal collection and validation processes. This ensures continuous alignment and improvement in customer success strategies.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/cs-valuation-calculator\/\">Customer Success Valuation Calculator<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/three-steps-building-effective-client-success-plan\/\">Three Steps to Building an Effective Client Success Plan<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/driving-results-with-strategic-success-planning\/\">Driving Results with Strategic Success Planning<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Collect + Confirm goals","categoryId":"289","contentType":"article","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T14:35:27+01:00","lastActivityAt":"2025-01-15T14:35:27+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289\/monitor-goal-collection-effectiveness-26865"},"id":"3206","publicId":"26865","title":"Monitor Goal Collection Effectiveness","content":"Introduction<\/strong><\/span><\/p>Capturing and documenting customer goals is an essential first step, but ensuring their effectiveness requires regular evaluation. Monitoring the goal collection process helps identify gaps, refine strategies, and ensure alignment with customer needs. This article outlines actionable steps to evaluate, track, and optimize your goal collection efforts using Gainsight tools.<\/span><\/p><hr \/>Step 1: Evaluate Survey Completion Rates<\/strong><\/span><\/p>Survey responses provide valuable insights into customer priorities, but incomplete responses can limit their utility.<\/span><\/p><ul><li>\tTrack Completion Metrics<\/strong><\/span>: Use<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/01About\/Surveys_Analytics_Overview\">\u00a0<\/span>Survey Analytics<\/u><\/span><\/a> to analyze response rates, identify drop-off points, and measure completion trends.<\/span><\/p>\t<\/li>\t<li>\tTarget Low-Engagement Segments<\/strong><\/span>: Identify customer segments with low survey participation and implement follow-ups or alternative engagement methods.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Assess Documentation Consistency<\/strong><\/span><\/p>Standardized documentation ensures that goals are visible, actionable, and accessible across teams.<\/span><\/p><ul><li>\tAudit Success Plan Entries<\/strong><\/span>: Review entries in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> for completeness and consistency.<\/span><\/p>\t<\/li>\t<li>\tUse Goal Templates<\/strong><\/span>: Leverage standardized templates to ensure uniform goal documentation across accounts.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Identify Patterns in Goal Coverage<\/strong><\/span><\/p>Ensure your goal collection process comprehensively addresses customer priorities across all accounts.<\/span><\/p><ul><li>\tVisualize Account Coverage<\/strong><\/span>: Build tailored dashboards in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to track the number of accounts with documented goals.<\/span><\/p>\t<\/li>\t<li>\tAnalyze Persona Representation<\/strong><\/span>: Verify whether key personas, such as decision-makers and end-users, are well-represented in collected goals.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Refine Goal Collection Processes<\/strong><\/span><\/p>Refinement ensures continuous improvement and alignment with evolving customer needs.<\/span><\/p><ul><li>\tUpdate Survey Templates<\/strong><\/span>: Modify survey questions to address common gaps or feedback.<\/span><\/p>\t<\/li>\t<li>\tAutomate Follow-Ups<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Journey_Orchestrator_and_Email_Templates\/About\/Journey_Orchestrator_and_Automated_Email_Overview\">Journey Orchestrator<\/u><\/span><\/a> to send reminders for incomplete surveys or missing goals.<\/span><\/p>\t<\/li>\t<li>\tIncorporate Internal Feedback<\/strong><\/span>: Collaborate with teams to identify process improvements and implement them effectively.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With a robust monitoring process in place, transition to<\/span> <\/span><a href=\"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290\">Maintaining continuous ROI-driven alignment<\/strong><\/a> with customer priorities to ensure long-term relevance and success.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/craving-better-roi-let-digital-led-customer-success-deliver\/\">Craving Better ROI? Let Digital-Led Customer Success Deliver<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/the-dos-and-donts-of-executive-business-reviews\/\">The Do\u2019s and Don\u2019ts of Executive Business Reviews<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/end-to-end-outcomes-strategies-for-delivering-value-throughout-the-entire-customer-journey\/\">End-To-End Outcomes: Strategies for Delivering Value<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/maximizing-value-a-guide-to-operationalizing-outcomes\/\">Maximizing Value: A Guide to Operationalizing Outcomes<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Collect + Confirm goals","categoryId":"289","contentType":"article","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T14:33:41+01:00","lastActivityAt":"2025-01-15T14:33:41+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"290":[{"categoryUrl":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290\/conduct-regular-success-plan-reviews-26872"},"id":"3213","publicId":"26872","title":"Conduct Regular Success Plan Reviews","content":"Introduction<\/strong><\/span><\/p>Regularly reviewing Success Plans is critical for maintaining alignment with evolving customer priorities. By ensuring these plans stay relevant, you can proactively address customer needs and demonstrate consistent value. This article provides actionable steps to conduct effective Success Plan reviews, leveraging Gainsight tools for collaboration and tracking.<\/span><\/p><hr \/>Step 1: Schedule Routine Success Plan Reviews<\/strong><\/span><\/p>Establish a consistent cadence for reviewing Success Plans to ensure ongoing alignment.<\/span><\/p><ul><li>\tDefine Review Frequency<\/strong><\/span>: Set a schedule based on customer needs (e.g., quarterly, semi-annually) and account complexity.<\/span><\/p>\t<\/li>\t<li>\tAutomate Reminders<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/04Cockpit_and_Playbooks\/00Cockpit_Horizon_Experience\/User_Guides\/Create_Manual_Call_to_Action_(CTAs)_and_Tasks\">CTAs<\/u><\/span><\/a> in Gainsight to ensure timely follow-ups with customers.<\/span><\/p>\t<\/li>\t<li>\tInvolve Key Stakeholders<\/strong><\/span>: Include decision-makers and relevant internal teams in review meetings to maximize collaboration.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Assess Progress Against Goals<\/strong><\/span><\/p>Evaluate how well the customer\u2019s goals are being met and identify areas needing adjustment.<\/span><\/p><ul><li>\tUse Success Plans for Tracking<\/strong><\/span>: Review documented goals and milestones within\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tAnalyze Goal Metrics<\/strong><\/span>: Use dashboards to visualize progress against defined ROI metrics and identify potential gaps. Refer to\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> for detailed reporting.<\/span><\/p>\t<\/li>\t<li>\tGather Feedback<\/strong><\/span>: Capture customer feedback during reviews to validate progress and adjust priorities if necessary.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Update Success Plans Based on Reviews<\/strong><\/span><\/p>Refine Success Plans to reflect evolving customer needs and priorities.<\/span><\/p><ul><li>\tLog Updates in Timeline<\/strong><\/span>: Record discussions and changes using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> for visibility and future reference.<\/span><\/p>\t<\/li>\t<li>\tAdjust Milestones<\/strong><\/span>: Modify goals or add new milestones to align with updated customer objectives.<\/span><\/p>\t<\/li>\t<li>\tCommunicate Changes<\/strong><\/span>: Share updated plans with customers to ensure transparency and alignment.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Track Outcomes Over Time<\/strong><\/span><\/p>Monitor the impact of Success Plan reviews to ensure continuous alignment and value realization.<\/span><\/p><ul><li>\tLeverage Rules Engine for Automation<\/strong><\/span>: Set up rules to track outcomes and trigger alerts for overdue milestones. Learn more about the\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Rules Engine<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tMeasure ROI Progress<\/strong><\/span>: Use dashboards to evaluate how updates to the Success Plan contribute to ROI improvement.<\/span><\/p>\t<\/li>\t<li>\tIterate Regularly<\/strong><\/span>: Use insights from past reviews to refine future review processes and Success Plans.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>The next step is to leverage dashboards to monitor goal alignment continuously. This ensures you can proactively address gaps and misalignments before they become challenges.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/the-dos-and-donts-of-executive-business-reviews\/\">The Do\u2019s and Don\u2019ts of Executive Business Reviews<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/driving-results-with-strategic-success-planning\/\">Driving Results with Strategic Success Planning<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/mastering-a-future-proof-success-architecture-implementing-value-streams-and-success-planning-in-gainsight\/\">Mastering a Future Proof Success Architecture<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Maintain continuous ROI-Driven Alignment","categoryId":"290","contentType":"article","featuredImage":"","likes":0,"views":10,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:14:07+01:00","lastActivityAt":"2025-01-15T15:14:07+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290\/use-dashboards-to-monitor-goal-alignment-26871"},"id":"3212","publicId":"26871","title":"Use Dashboards to Monitor Goal Alignment","content":"Introduction<\/strong><\/span><\/p>Monitoring customer goal alignment is critical to ensuring that success strategies stay relevant and impactful. Dashboards provide real-time insights into progress, allowing you to identify gaps and proactively address misalignments. This article outlines how to use dashboards effectively to track goal alignment and maintain customer satisfaction.<\/span><\/p><hr \/>Step 1: Build Goal-Focused Dashboards<\/strong><\/span><\/p>Create dashboards tailored to track customer goals and key metrics.<\/span><\/p><ul><li>\tDefine Key Metrics<\/strong><\/span>: Focus on metrics such as milestone completion, ROI progress, and health scores. Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to visualize these metrics effectively.<\/span><\/p>\t<\/li>\t<li>\tOrganize by Customer Segments<\/strong><\/span>: Segment dashboards by regions, tiers, or account owners to ensure actionable insights for each segment.<\/span><\/p>\t<\/li>\t<li>\tLeverage Visual Widgets<\/strong><\/span>: Use bar graphs, pie charts, and trend lines to simplify data interpretation.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Track Progress Against Goals<\/strong><\/span><\/p>Dashboards allow you to monitor progress and identify deviations from planned outcomes.<\/span><\/p><ul><li>\tUse Success Plans for Data Integration<\/strong><\/span>: Ensure that documented goals in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> are reflected in your dashboards.<\/span><\/p>\t<\/li>\t<li>\tMonitor Goal Completion Rates<\/strong><\/span>: Use widgets to track the percentage of completed milestones and identify overdue items.<\/span><\/p>\t<\/li>\t<li>\tAutomate Data Updates<\/strong><\/span>: Schedule automated data refreshes to keep dashboards current without manual effort.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Identify and Address Misalignments<\/strong><\/span><\/p>Dashboards help pinpoint areas where customer goals may not align with current strategies.<\/span><\/p><ul><li>\tSpot Health Score Drops<\/strong><\/span>: Use health score trends to detect at-risk accounts. Refer to\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/05Scorecards\/01About\/Scorecards_Overview\">Scorecards<\/u><\/span><\/a> for monitoring detailed health metrics.<\/span><\/p>\t<\/li>\t<li>\tAnalyze Gaps by Segment<\/strong><\/span>: Identify which segments have lower goal achievement rates and prioritize interventions.<\/span><\/p>\t<\/li>\t<li>\tTrigger Alerts for Risks<\/strong><\/span>: Set up notifications for significant misalignments using the\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Rules Engine<\/u><\/span><\/a>.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Share Insights Across Teams<\/strong><\/span><\/p>Collaborate effectively by sharing dashboard insights with stakeholders.<\/span><\/p><ul><li>\tEnable Role-Specific Views<\/strong><\/span>: Customize dashboard access for different roles, such as CSMs and executives.<\/span><\/p>\t<\/li>\t<li>\tEmbed Dashboards in Collaboration Tools<\/strong><\/span>: Share dashboards through tools like Slack or Salesforce for seamless cross-functional collaboration.<\/span><\/p>\t<\/li>\t<li>\tSchedule Reporting Cadence<\/strong><\/span>: Set a regular cadence to review dashboards during team meetings or customer check-ins.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>The next step is to validate and adjust goals during customer check-ins, ensuring alignment with evolving priorities and needs.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/Admin_Guides\/How_to_Build_Basic_Reports\">How to Build Basic Reports<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/delivering-value-to-your-customers-across-the-lifecycle-building-a-customer-journey-that-delivers-value-at-every-stage\/\">Delivering Value to Your Customers Across the Lifecycle<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/using-data-and-digital-engagements-to-drive-roi\/\">Using Data and Digital Engagements to Drive ROI<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Maintain continuous ROI-Driven Alignment","categoryId":"290","contentType":"article","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:12:30+01:00","lastActivityAt":"2025-01-15T15:12:30+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290\/validate-and-adjust-goals-during-check-ins-26870"},"id":"3211","publicId":"26870","title":"Validate and Adjust Goals During Check-ins","content":"Introduction<\/strong><\/span><\/p>Customer goals evolve over time, influenced by shifting priorities and market conditions. Regular check-ins provide an opportunity to validate and adjust goals to ensure ongoing alignment with customer needs. This article outlines how to leverage customer interactions to refine goals and keep Success Plans actionable.<\/span><\/p><hr \/>Step 1: Structure Check-ins Around Goal Validation<\/strong><\/span><\/p>Make goal validation a core focus of customer check-ins.<\/span><\/p><ul><li>\tPrepare Using Pre-Meeting Inputs<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/01About\/Surveys_Overview\">Surveys<\/u><\/span><\/a> to gather customer updates before check-ins.<\/span><\/p>\t<\/li>\t<li>\tAlign on Progress<\/strong><\/span>: Start discussions by reviewing existing goals and milestones documented in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tDocument Insights<\/strong><\/span>: Log key takeaways and updated priorities in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a>.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Identify Evolving Customer Priorities<\/strong><\/span><\/p>Understand how customer needs have shifted since the last review.<\/span><\/p><ul><li>\tUse Dashboards for Context<\/strong><\/span>: Refer to goal progress and health metrics via\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tAsk Probing Questions<\/strong><\/span>: Focus on uncovering new challenges or opportunities influencing customer objectives.<\/span><\/p>\t<\/li>\t<li>\tValidate Feasibility<\/strong><\/span>: Reassess whether current goals remain realistic and adjust timelines or metrics as needed.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Refine Goals for Better Alignment<\/strong><\/span><\/p>Update goals to reflect the latest customer insights and priorities.<\/span><\/p><ul><li>\tModify Success Plans<\/strong><\/span>: Adjust milestones and add new goals directly in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tEstablish Updated Metrics<\/strong><\/span>: Collaborate with customers to redefine measurable success indicators.<\/span><\/p>\t<\/li>\t<li>\tCommunicate Changes<\/strong><\/span>: Share updated plans with customers post-check-in to ensure alignment and transparency.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Track Adjusted Goals Over Time<\/strong><\/span><\/p>Monitor progress to ensure updated goals drive measurable outcomes.<\/span><\/p><ul><li>\tSet Automated Alerts<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Rules Engine<\/u><\/span><\/a> to notify teams of overdue or at-risk milestones.<\/span><\/p>\t<\/li>\t<li>\tReview Outcomes in Future Check-ins<\/strong><\/span>: Use previous updates to inform discussions and track long-term alignment.<\/span><\/p>\t<\/li>\t<li>\tIterate Regularly<\/strong><\/span>: Leverage recurring insights to refine processes and improve the goal-setting framework.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>Integrate alignment reviews into Executive Business Reviews (EBRs) to provide a comprehensive platform for showcasing progress and refining strategies collaboratively.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">How to Create Surveys<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/delivering-value-to-your-customers-across-the-lifecycle-building-a-customer-journey-that-delivers-value-at-every-stage\/\">Delivering Value to Your Customers Across the Lifecycle<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/end-to-end-outcomes-strategies-for-delivering-value-throughout-the-entire-customer-journey\/\">End-To-End Outcomes: Strategies for Delivering Value<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Maintain continuous ROI-Driven Alignment","categoryId":"290","contentType":"article","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:10:46+01:00","lastActivityAt":"2025-01-15T15:10:46+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290\/integrate-alignment-reviews-into-ebrs-26869"},"id":"3210","publicId":"26869","title":"Integrate Alignment Reviews into EBRs","content":"Introduction<\/strong><\/span><\/p>Executive Business Reviews (EBRs) provide a critical platform for aligning with customers, showcasing progress, and refining strategies collaboratively. By incorporating alignment reviews into EBRs, you can ensure discussions are focused on customer goals, measurable outcomes, and value realization. This article outlines how to structure EBRs to integrate alignment reviews effectively.<\/span><\/p><hr \/>Step 1: Prepare EBR Agendas with Goal Alignment in Mind<\/strong><\/span><\/p>Set clear expectations by structuring EBR agendas around customer goals and progress.<\/span><\/p><ul><li>\tInclude Goal Review as a Key Agenda Item<\/strong><\/span>: Focus discussions on goal progress and ROI metrics. Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> to provide a structured overview.<\/span><\/p>\t<\/li>\t<li>\tGather Pre-EBR Inputs<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a> to collect customer updates on evolving priorities.<\/span><\/p>\t<\/li>\t<li>\tShare the Agenda in Advance<\/strong><\/span>: Distribute EBR agendas ahead of time to ensure stakeholders come prepared.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Showcase Value Realization<\/strong><\/span><\/p>Use data and insights to demonstrate the tangible value delivered to the customer.<\/span><\/p><ul><li>\tPresent ROI Metrics<\/strong><\/span>: Use dashboards to highlight progress against defined metrics. Refer to<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\"> <\/span>Dashboards<\/u><\/span><\/a> for showcasing value visually.<\/span><\/p>\t<\/li>\t<li>\tLeverage Success Stories<\/strong><\/span>: Share real-world examples of how your product has supported the customer\u2019s business objectives.<\/span><\/p>\t<\/li>\t<li>\tHighlight Key Wins<\/strong><\/span>: Focus on measurable achievements, such as cost savings, efficiency improvements, or increased revenue.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Collaboratively Refine Goals and Strategies<\/strong><\/span><\/p>Work with customers to align on updated goals and strategies during the EBR.<\/span><\/p><ul><li>\tFacilitate Goal Discussions<\/strong><\/span>: Use insights from previous check-ins to inform adjustments.<\/span><\/p>\t<\/li>\t<li>\tDocument Changes in Real-Time<\/strong><\/span>: Update Success Plans directly during the EBR to ensure clarity and transparency.<\/span><\/p>\t<\/li>\t<li>\tAgree on Next Steps<\/strong><\/span>: Collaborate to define actionable next steps and assign ownership for follow-ups.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Follow Up Post-EBR<\/strong><\/span><\/p>Reinforce the outcomes of the EBR with clear documentation and ongoing engagement.<\/span><\/p><ul><li>\tShare Updated Success Plans<\/strong><\/span>: Send a summary of updated goals and milestones using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Share_Success_Plan\">Success Plans<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tLog Key EBR Insights in Timeline<\/strong><\/span>: Record critical discussions and decisions in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tTrack Action Items<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/04Cockpit_and_Playbooks\/00Cockpit_Horizon_Experience\/User_Guides\/Create_Manual_Call_to_Action_(CTAs)_and_Tasks\">CTAs<\/u><\/span><\/a> to assign and monitor follow-ups.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>By integrating alignment reviews into EBRs, you lay the foundation for maintaining continuous alignment and showcasing progress. The next step is to focus on leveraging verified outcomes to demonstrate ROI consistently.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/the-dos-and-donts-of-executive-business-reviews\/\">The Do\u2019s and Don\u2019ts of Executive Business Reviews<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/lead-with-value-transforming-the-qbr-from-a-numbers-to-value-based-conversation\/\">Lead with Value: Transforming the QBR from a Numbers to Value Based Conversation<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/panel-surviving-the-cut-how-to-communicate-roi-throughout-the-customer-journey\/\">Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Maintain continuous ROI-Driven Alignment","categoryId":"290","contentType":"article","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:09:23+01:00","lastActivityAt":"2025-01-15T15:09:23+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"RUN","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"291":[{"categoryUrl":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291\/leverage-metrics-to-track-verified-outcomes-26876"},"id":"3217","publicId":"26876","title":"Leverage Metrics to Track Verified Outcomes","content":"Introduction<\/strong><\/span><\/p>Tracking verified outcomes is essential to demonstrate the tangible value customers gain from your product. By linking outcomes to predefined metrics, you can measure ROI effectively and communicate success transparently. This article outlines how to leverage metrics to track verified outcomes and ensure alignment with customer goals.<\/span><\/p><hr \/>Step 1: Define and Document Metrics for Customer Goals<\/strong><\/span><\/p>Use <\/span>Customer Goals<\/strong><\/span> to define specific objectives and <\/span>Success Plans<\/strong><\/span> to track broader alignment.<\/span><\/p><ul><li>\tUse Customer Goals for Specific Metrics<\/strong><\/span>: Capture objectives like cost savings or efficiency gains using the\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> feature.<\/span><\/p>\t<\/li>\t<li>\tIntegrate with Success Plans<\/strong><\/span>: Align these goals within\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> to provide a holistic view of milestones and actions.<\/span><\/p>\t<\/li>\t<li>\tStandardize Metrics<\/strong><\/span>: Use templates to ensure consistency in goals and metrics across accounts.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Track Outcomes Using Timeline<\/strong><\/span><\/p>Document verified outcomes tied to both goals and success milestones.<\/span><\/p><ul><li>\tLog Milestones in Timeline<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> to document key events and achievements.<\/span><\/p>\t<\/li>\t<li>\tTag Goals to Outcomes<\/strong><\/span>: Reference <\/span>Customer Goals<\/strong><\/span> when recording verified outcomes for better traceability.<\/span><\/p>\t<\/li>\t<li>\tTrack Broader Milestones<\/strong><\/span>: Use <\/span>Success Plans<\/strong><\/span> for tracking and visualizing how goals contribute to the overarching plan.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Visualize Metrics and Outcomes in Dashboards<\/strong><\/span><\/p>Dashboards enable real-time monitoring and effective communication of progress.<\/span><\/p><ul><li>\tBuild Outcome-Centric Dashboards<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to visualize metrics like ROI trends, goal completion rates, and health scores.<\/span><\/p>\t<\/li>\t<li>\tIntegrate Customer Goals<\/strong><\/span>: Include insights from the Customer Goals feature to provide a comprehensive view of progress.<\/span><\/p>\t<\/li>\t<li>\tShare Dashboards with Stakeholders<\/strong><\/span>: Automate reports to share visualized metrics and outcomes with internal teams and customers.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Establish a Continuous Feedback Loop<\/strong><\/span><\/p>Refine metrics tracking and alignment processes based on customer feedback.<\/span><\/p><ul><li>\tCollect Feedback on Goals<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a> to gather insights on perceived value and effectiveness of goals.<\/span><\/p>\t<\/li>\t<li>\tAdjust Metrics Dynamically<\/strong><\/span>: Revisit and refine metrics based on evolving customer needs or market changes.<\/span><\/p>\t<\/li>\t<li>\tAutomate Alerts for Progress<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Rules Engine<\/u><\/span><\/a> to trigger notifications for milestone completions or delays.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>The next step is to capture verified outcomes systematically using Gainsight tools, ensuring all critical data is logged and accessible for analysis and reporting.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/Admin_Guide\/Configure_Customer_Goals_Settings\">Configure Customer Goals Settings<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/three-steps-building-effective-client-success-plan\/\">Three Steps to Building an Effective Client Success Plan<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/value-relay-tracking-customer-value-from-pre-sale-to-post-implementation\/\">Value Relay: Tracking Customer Value from Pre-Sale to Post-Implementation<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Drive ROI Through Verified Outcomes","categoryId":"291","contentType":"article","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:34:39+01:00","lastActivityAt":"2025-01-15T15:34:39+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291\/capture-verified-outcomes-using-gainsight-26875"},"id":"3216","publicId":"26875","title":"Capture Verified Outcomes Using Gainsight","content":"Introduction<\/strong><\/span><\/p>Documenting verified outcomes systematically ensures you can demonstrate the tangible value your customers gain from your product. Gainsight provides powerful tools like Timeline, Customer Goals, and Success Plans to log and organize outcomes, making it easier to track progress and communicate ROI effectively. This article guides you on capturing verified outcomes using Gainsight tools.<\/span><\/p><hr \/>Step 1: Use the Customer Goals Feature for Specific Outcomes<\/strong><\/span><\/p>Leverage the <\/span>Customer Goals<\/strong><\/span> feature to document and track measurable outcomes tied to customer objectives.<\/span><\/p><ul><li>\tCreate Goals for Key Outcomes<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to define objectives like efficiency improvements or revenue growth.<\/span><\/p>\t<\/li>\t<li>\tLink Metrics to Goals<\/strong><\/span>: Document success metrics, such as percentage cost savings, to provide clarity and consistency.<\/span><\/p>\t<\/li>\t<li>\tCollaborate with Customers<\/strong><\/span>: Align goals with customer feedback during check-ins or EBRs to ensure relevance.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Log Verified Outcomes in Timeline<\/strong><\/span><\/p>Document specific milestones and achievements in <\/span>Timeline<\/strong><\/span> to maintain visibility across teams.<\/span><\/p><ul><li>\tStandardize Outcome Logging<\/strong><\/span>: Use a dedicated activity type like \"Verified Outcome\" in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tInclude Baseline and Achieved Metrics<\/strong><\/span>: Record both starting metrics and final results to show clear progress.<\/span><\/p>\t<\/li>\t<li>\tTag Related Goals<\/strong><\/span>: Reference linked <\/span>Customer Goals<\/strong><\/span> for better alignment and tracking.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Integrate Outcomes into Success Plans<\/strong><\/span><\/p>Use <\/span>Success Plans<\/strong><\/span> to track verified outcomes as part of broader customer objectives.<\/span><\/p><ul><li>\tAdd Outcomes as Milestones<\/strong><\/span>: Incorporate key achievements into\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tAlign Outcomes with Actionable Steps<\/strong><\/span>: Ensure that milestones reflect specific actions taken to achieve goals.<\/span><\/p>\t<\/li>\t<li>\tShare Updated Plans<\/strong><\/span>: Communicate progress with customers by sharing Success Plans regularly.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Visualize Outcomes with Dashboards<\/strong><\/span><\/p>Dashboards enable real-time monitoring and effective communication of verified outcomes.<\/span><\/p><ul><li>\tBuild Outcome-Focused Dashboards<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to visualize outcomes like ROI trends or milestone completion rates.<\/span><\/p>\t<\/li>\t<li>\tSegment by Goal Categories<\/strong><\/span>: Create widgets that group outcomes by goal type (e.g., cost savings, adoption improvement).<\/span><\/p>\t<\/li>\t<li>\tAutomate Reporting<\/strong><\/span>: Schedule automated reports to share dashboards with stakeholders regularly.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>The next step is to automate ROI tracking using Scorecards and Rules Engine, ensuring consistent updates and actionable insights.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">How to Create Success Plans<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/the-dos-and-donts-of-executive-business-reviews\/\">The Do\u2019s and Don\u2019ts of Executive Business Reviews<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/panel-surviving-the-cut-how-to-communicate-roi-throughout-the-customer-journey\/\">Panel: Surviving the Cut: How to Communicate ROI Throughout the Customer Journey<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Drive ROI Through Verified Outcomes","categoryId":"291","contentType":"article","featuredImage":"","likes":0,"views":29,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:33:05+01:00","lastActivityAt":"2025-01-15T15:33:05+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291\/automate-roi-tracking-with-scorecards-and-rules-engine-26874"},"id":"3215","publicId":"26874","title":"Automate ROI Tracking with Scorecards and Rules Engine","content":"Introduction<\/strong><\/span><\/p>Automating ROI tracking ensures consistent and efficient updates to metrics, enabling you to demonstrate value effortlessly. By leveraging Gainsight's Scorecards and Rules Engine, you can streamline the tracking of verified outcomes and integrate them into customer health metrics. This article provides actionable steps to automate ROI tracking and align it with customer goals.<\/span><\/p><hr \/>Step 1: Set Up ROI Metrics in Scorecards<\/strong><\/span><\/p>Define ROI-related metrics in Scorecards to track customer outcomes effectively.<\/span><\/p><ul><li>\tCreate Custom Measures<\/strong><\/span>:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/05Scorecards\/02Admin_Guides\/Create_Measures_and_Measure_Groups\">Create Measures and Measure Groups<\/u><\/span><\/a> to set up ROI metrics like cost savings, adoption rates, or revenue growth.<\/span><\/p>\t<\/li>\t<li>\tWeight Metrics Appropriately<\/strong><\/span>: Assign weights to metrics based on their importance to overall customer health.<\/span><\/p>\t<\/li>\t<li>\tAlign with Customer Goals<\/strong><\/span>: Reference metrics defined in the\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> feature to ensure consistency.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Automate Updates Using Rules Engine<\/strong><\/span><\/p>Configure the Rules Engine to update Scorecards based on real-time data.<\/span><\/p><ul><li>\tDefine Data Sources<\/strong><\/span>: Pull data from verified outcomes logged in Timeline or Dashboards.<\/span><\/p>\t<\/li>\t<li>\tSet Trigger Conditions<\/strong><\/span>: Create rules to update metrics automatically when milestones are achieved or thresholds are met. Refer to\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Getting Started with Rules Engine<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tNotify Teams Automatically<\/strong><\/span>: Use email alerts or CTAs to notify stakeholders of metric changes.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Integrate ROI Metrics into Customer Health Scores<\/strong><\/span><\/p>Incorporate ROI metrics into health scores to provide a comprehensive view of customer health.<\/span><\/p><ul><li>\tUse Scorecard Schemes<\/strong><\/span>: Configure\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/05Scorecards\/02Admin_Guides\/Configure_Scorecard_Schemes\">Scorecard Schemes<\/u><\/span><\/a> to include ROI metrics in customer health evaluations.<\/span><\/p>\t<\/li>\t<li>\tMonitor Trends<\/strong><\/span>: Track how ROI-related health scores evolve over time using dashboards.<\/span><\/p>\t<\/li>\t<li>\tShare Insights with Customers<\/strong><\/span>: Present ROI metrics during EBRs to reinforce the value delivered.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Review and Refine Tracking Processes<\/strong><\/span><\/p>Ensure your tracking processes remain effective by incorporating feedback and reviewing trends.<\/span><\/p><ul><li>\tCollect Customer Feedback<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a> to understand how customers perceive the value being delivered.<\/span><\/p>\t<\/li>\t<li>\tAdjust Metrics Dynamically<\/strong><\/span>: Refine metrics or add new ones based on customer feedback or changing priorities.<\/span><\/p>\t<\/li>\t<li>\tIterate Regularly<\/strong><\/span>: Review the rules and Scorecard configurations periodically to improve accuracy and efficiency.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With automated ROI tracking in place, the next step is to showcase ROI insights effectively during customer discussions to reinforce value and strengthen relationships.<\/span><\/p><hr \/> Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/05Scorecards\/02Admin_Guides\/Configure_Scorecards\">Configure Scorecards<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/how-to-efficiently-and-repeatedly-identify-the-right-value-stories\/\">How to Efficiently and Repeatedly Identify the Right Value Stories<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/using-data-and-digital-engagements-to-drive-roi\/\">Using Data and Digital Engagements to Drive ROI<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Drive ROI Through Verified Outcomes","categoryId":"291","contentType":"article","featuredImage":"","likes":0,"views":6,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:31:37+01:00","lastActivityAt":"2025-01-15T15:31:37+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291\/showcase-roi-insights-in-customer-discussions-26873"},"id":"3214","publicId":"26873","title":"Showcase ROI Insights in Customer Discussions","content":"Introduction<\/strong><\/span><\/p>Effectively presenting ROI insights during customer discussions reinforces the value delivered and strengthens partnerships. By leveraging Gainsight\u2019s tools, you can present verified outcomes and ROI metrics in a way that drives meaningful conversations. This article outlines best practices for showcasing ROI insights in EBRs, check-ins, and other strategic meetings.<\/span><\/p><hr \/>Step 1: Prepare ROI Data in Dashboards<\/strong><\/span><\/p>Use dashboards to consolidate and visualize key ROI metrics.<\/span><\/p><ul><li>\tInclude Key Metrics<\/strong><\/span>: Focus on milestones achieved, cost savings, and revenue growth. Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to create clear visualizations.<\/span><\/p>\t<\/li>\t<li>\tSegment Insights by Goals<\/strong><\/span>: Present ROI data grouped by customer-specific goals using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tAutomate Data Updates<\/strong><\/span>: Schedule updates to ensure your dashboards reflect real-time progress.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Customize Discussions Based on Customer Priorities<\/strong><\/span><\/p>Tailor ROI presentations to align with customer-specific needs.<\/span><\/p><ul><li>\tLeverage Success Plans for Context<\/strong><\/span>: Reference broader goals and milestones documented in<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\"> <\/span>Success Plans<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tHighlight High-Impact Metrics<\/strong><\/span>: Emphasize metrics that resonate most with the customer\u2019s business priorities.<\/span><\/p>\t<\/li>\t<li>\tUse Success Stories<\/strong><\/span>: Share examples of how similar customers achieved value to add context and inspiration.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Facilitate Collaborative Discussions<\/strong><\/span><\/p>Ensure customer discussions are interactive and goal-focused.<\/span><\/p><ul><li>\tDiscuss Progress and Adjust Goals<\/strong><\/span>: Use insights from\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> to revisit and refine customer goals.<\/span><\/p>\t<\/li>\t<li>\tAddress Gaps or Challenges<\/strong><\/span>: Use dashboards to identify and discuss areas where additional focus is required.<\/span><\/p>\t<\/li>\t<li>\tDefine Next Steps<\/strong><\/span>: Collaborate with customers to outline actionable items for the next phase.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Share ROI Insights Post-Meeting<\/strong><\/span><\/p>Reinforce the discussion by sharing a summary of ROI insights.<\/span><\/p><ul><li>\tExport and Share Dashboards<\/strong><\/span>: Provide customers with visual summaries of key metrics.<\/span><\/p>\t<\/li>\t<li>\tUpdate Goals and Plans<\/strong><\/span>: Reflect meeting outcomes in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> and Success Plans.<\/span><\/p>\t<\/li>\t<li>\tLog Meeting Outcomes in Timeline<\/strong><\/span>: Record key takeaways and action items for team reference.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With ROI insights showcased effectively, your focus can shift to building stronger relationships by leveraging verified outcomes to guide future strategies.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/Admin_Guides\/How_to_Build_Basic_Reports\">How to Build Basic Reports<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/driving-results-with-strategic-success-planning\/\">Driving Results with Strategic Success Planning<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/lead-with-value-transforming-the-qbr-from-a-numbers-to-value-based-conversation\/\">Lead with Value: Transforming the QBR from a Numbers to Value Based Conversation<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Drive ROI Through Verified Outcomes","categoryId":"291","contentType":"article","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T15:30:13+01:00","lastActivityAt":"2025-01-15T15:30:13+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"RUN","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"336":[{"categoryUrl":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336\/collect-actionable-feedback-across-customer-touchpoints-26880"},"id":"3221","publicId":"26880","title":"Collect Actionable Feedback Across Customer Touchpoints","content":"Introduction<\/strong><\/span><\/p>Feedback is a powerful tool for refining strategies, improving processes, and aligning with customer needs. By systematically collecting actionable feedback at key touchpoints, you can ensure that customer insights directly inform decision-making and value delivery. This article outlines how to gather, organize, and leverage customer feedback effectively using Gainsight tools.<\/span><\/p><hr \/>Step 1: Design Feedback Surveys Aligned with Customer Goals<\/strong><\/span><\/p>Use surveys to gather structured, actionable feedback that aligns with customer objectives.<\/span><\/p><ul><li>\tLeverage the Customer Goals Feature<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to identify areas where feedback is most needed.<\/span><\/p>\t<\/li>\t<li>\tDesign Goal-Oriented Surveys<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Survey_Design\">Survey Design<\/u><\/span><\/a> to create targeted questions that address key objectives like adoption, satisfaction, or ROI.<\/span><\/p>\t<\/li>\t<li>\tDistribute Surveys Strategically<\/strong><\/span>: Automate survey distribution using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Journey_Orchestrator_and_Email_Templates\/About\/Journey_Orchestrator_and_Automated_Email_Overview\">Journey Orchestrator<\/u><\/span><\/a>.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Collect Feedback at Critical Touchpoints<\/strong><\/span><\/p>Focus on key moments in the customer lifecycle to gather meaningful insights.<\/span><\/p><ul><li>\tPost-Onboarding Surveys<\/strong><\/span>: Capture feedback on the onboarding process to identify areas for improvement.<\/span><\/p>\t<\/li>\t<li>\tPre-EBR Inputs<\/strong><\/span>: Use surveys to gather customer priorities and align on discussion topics ahead of EBRs.<\/span><\/p>\t<\/li>\t<li>\tPost-Interaction Feedback<\/strong><\/span>: Collect insights after major customer interactions to assess satisfaction and value received.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Organize and Analyze Feedback<\/strong><\/span><\/p>Turn raw feedback into actionable insights.<\/span><\/p><ul><li>\tCentralize Feedback in Timeline<\/strong><\/span>: Log key survey results and direct customer feedback in<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\"> <\/span>Timeline<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tUse Dashboards for Analysis<\/strong><\/span>: Build dashboards to identify trends, recurring issues, and areas for optimization. Refer to\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> for visualization.<\/span><\/p>\t<\/li>\t<li>\tSegment Feedback by Personas or Accounts<\/strong><\/span>: Group feedback based on customer segments to tailor solutions effectively.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Close the Feedback Loop<\/strong><\/span><\/p>Ensure customers see how their feedback drives change and improvement.<\/span><\/p><ul><li>\tCommunicate Changes<\/strong><\/span>: Share updates with customers on how their feedback has influenced your processes.<\/span><\/p>\t<\/li>\t<li>\tRefine Success Plans and Goals<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> and Customer Goals to incorporate customer-driven improvements.<\/span><\/p>\t<\/li>\t<li>\tTrack Impact Over Time<\/strong><\/span>: Monitor how changes driven by feedback impact key metrics like adoption or retention.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>The next step is to analyze feedback trends to identify improvement areas and make data-driven refinements to strategies.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Survey_Design\">\u00a0<\/span>Survey Design<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/end-to-end-outcomes-strategies-for-delivering-value-throughout-the-entire-customer-journey\/\">End-To-End Outcomes: Strategies for Delivering Value Throughout the Entire Customer Journey<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/how-to-efficiently-and-repeatedly-identify-the-right-value-stories\/\">How to Efficiently and Repeatedly Identify the Right Value Stories<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Leverage Feedback for Optimization","categoryId":"336","contentType":"article","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T16:11:13+01:00","lastActivityAt":"2025-01-15T16:11:13+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336\/analyze-feedback-to-identify-improvement-areas-26879"},"id":"3220","publicId":"26879","title":"Analyze Feedback to Identify Improvement Areas","content":"Introduction<\/strong><\/span><\/p>Collecting feedback is only the first step; the real value lies in analyzing it to uncover actionable insights. By identifying trends, recurring issues, and areas of opportunity, you can refine strategies and drive meaningful improvements. This article provides a step-by-step guide to analyzing feedback effectively using Gainsight tools.<\/span><\/p><hr \/>Step 1: Centralize Feedback for Easier Analysis<\/strong><\/span><\/p>Organize feedback in a single location to streamline analysis and collaboration.<\/span><\/p><ul><li>\tLog Feedback in Timeline<\/strong><\/span>: Document survey results and key insights in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> for visibility across teams.<\/span><\/p>\t<\/li>\t<li>\tIntegrate Feedback with Customer Goals<\/strong><\/span>: Reference feedback against\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to evaluate how well goals are being met.<\/span><\/p>\t<\/li>\t<li>\tGroup Feedback by Accounts or Personas<\/strong><\/span>: Segment data by customer type to tailor solutions effectively.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Identify Trends and Patterns in Feedback<\/strong><\/span><\/p>Use analytics tools to uncover common themes and improvement areas.<\/span><\/p><ul><li>\tBuild Feedback Dashboards<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to visualize trends like recurring challenges or positive themes.<\/span><\/p>\t<\/li>\t<li>\tAnalyze Sentiment<\/strong><\/span>: Assess customer sentiment through survey responses to gauge satisfaction and pinpoint dissatisfaction areas.<\/span><\/p>\t<\/li>\t<li>\tHighlight High-Impact Feedback<\/strong><\/span>: Prioritize actionable feedback that aligns with key business objectives, such as adoption or retention.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Use Feedback to Prioritize Areas for Improvement<\/strong><\/span><\/p>Translate insights into clear priorities for process and strategy adjustments.<\/span><\/p><ul><li>\tFocus on Recurring Themes<\/strong><\/span>: Address common issues raised by multiple customers first.<\/span><\/p>\t<\/li>\t<li>\tValidate with Customer Goals<\/strong><\/span>: Ensure that improvement areas directly support customer goals captured in<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\"> <\/span>Customer Goals<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tDocument Priorities in Success Plans<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> to track actionable steps for resolving issues.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Share Insights Across Teams<\/strong><\/span><\/p>Ensure cross-functional teams are informed and aligned on improvement initiatives.<\/span><\/p><ul><li>\tCreate Custom Reports for Stakeholders<\/strong><\/span>: Share targeted insights with CSMs, product teams, and leadership using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tCollaborate Using Timeline<\/strong><\/span>: Use Timeline to document and share feedback-driven priorities with internal teams.<\/span><\/p>\t<\/li>\t<li>\tAutomate Updates<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/03Rules_Engine\/Rules_Engine_(Bionic_Rules)\/Admin_Guides\/01Getting_Started_with_Rules_Engine\">Rules Engine<\/u><\/span><\/a> to notify teams of new feedback trends or high-priority issues.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>The next step is to operationalize feedback by implementing changes and demonstrating the impact of these improvements to customers.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Create Customer Goals<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/maximizing-value-a-guide-to-operationalizing-outcomes\/\">Maximizing Value: A Guide to Operationalizing Outcomes<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/how-to-efficiently-and-repeatedly-identify-the-right-value-stories\/\">How to Efficiently and Repeatedly Identify the Right Value Stories<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Leverage Feedback for Optimization","categoryId":"336","contentType":"article","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T16:08:17+01:00","lastActivityAt":"2025-01-15T16:08:17+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336\/implement-feedback-driven-changes-26878"},"id":"3219","publicId":"26878","title":"Implement Feedback-Driven Changes","content":"Introduction<\/strong><\/span><\/p>Turning feedback into action is essential for demonstrating customer-centricity and delivering meaningful improvements. By implementing changes based on feedback, you can address customer concerns, refine processes, and enhance value delivery. This article outlines how to operationalize feedback-driven changes effectively using Gainsight tools.<\/span><\/p><hr \/>Step 1: Prioritize Feedback-Driven Changes<\/strong><\/span><\/p>Focus on feedback that aligns with customer goals and has the greatest potential impact.<\/span><\/p><ul><li>\tValidate Against Customer Goals<\/strong><\/span>: Compare feedback with objectives documented in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to ensure alignment.<\/span><\/p>\t<\/li>\t<li>\tRank by Impact and Feasibility<\/strong><\/span>: Use feedback dashboards to prioritize changes based on customer impact and implementation effort.<\/span><\/p>\t<\/li>\t<li>\tDocument Priorities in Success Plans<\/strong><\/span>: Track planned changes in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> for transparency and accountability.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Collaborate with Cross-Functional Teams<\/strong><\/span><\/p>Ensure successful implementation by engaging the right stakeholders.<\/span><\/p><ul><li>\tShare Insights via Timeline<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> to log and share key feedback insights across teams.<\/span><\/p>\t<\/li>\t<li>\tEngage Product and Support Teams<\/strong><\/span>: Align feedback-driven changes with product roadmaps or service processes.<\/span><\/p>\t<\/li>\t<li>\tAssign Ownership for Action Items<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/04Cockpit_and_Playbooks\/00Cockpit_Horizon_Experience\/User_Guides\/Create_Manual_Call_to_Action_(CTAs)_and_Tasks\">CTAs<\/u><\/span><\/a> to assign and track responsibilities for each planned change.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Monitor and Measure the Impact of Changes<\/strong><\/span><\/p>Track the success of implemented changes to ensure they deliver measurable improvements.<\/span><\/p><ul><li>\tUse Dashboards to Track Results<\/strong><\/span>: Build dashboards to monitor metrics tied to implemented changes, such as adoption rates or NPS scores.<\/span><\/p>\t<\/li>\t<li>\tUpdate Customer Goals<\/strong><\/span>: Reflect changes in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to demonstrate progress.<\/span><\/p>\t<\/li>\t<li>\tGather Post-Change Feedback<\/strong><\/span>: Distribute targeted surveys to customers to evaluate satisfaction with the changes.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Communicate Changes to Customers<\/strong><\/span><\/p>Close the feedback loop by highlighting how their input has driven improvements.<\/span><\/p><ul><li>\tShare Updates During Check-ins<\/strong><\/span>: Use regular meetings to showcase changes and their positive impact.<\/span><\/p>\t<\/li>\t<li>\tIncorporate into EBRs<\/strong><\/span>: Highlight feedback-driven changes in EBRs to reinforce customer-centricity.<\/span><\/p>\t<\/li>\t<li>\tSend Targeted Communications<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Journey_Orchestrator_and_Email_Templates\/About\/Journey_Orchestrator_and_Automated_Email_Overview\">Journey Orchestrator<\/u><\/span><\/a> to share personalized updates about implemented changes.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>The next step is to foster transparency by communicating feedback-driven improvements and tracking their impact over time.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Create Customer Goals<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/using-data-and-digital-engagements-to-drive-roi\/\">Using Data and Digital Engagements to Drive ROI<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/how-to-communicate-your-value-as-a-cs-leader\/\">How to Communicate Your Value as a CS Leader<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Leverage Feedback for Optimization","categoryId":"336","contentType":"article","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T16:06:59+01:00","lastActivityAt":"2025-01-15T16:06:59+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336\/communicate-changes-and-foster-transparency-26877"},"id":"3218","publicId":"26877","title":"Communicate Changes and Foster Transparency","content":"Introduction<\/strong><\/span><\/p>Sharing how customer feedback drives improvements is key to building trust and reinforcing a customer-centric approach. Transparent communication ensures customers feel heard and appreciated, strengthening partnerships and driving loyalty. This article outlines how to effectively communicate feedback-driven changes using Gainsight tools.<\/span><\/p><hr \/>Step 1: Document Changes in Customer Goals and Success Plans<\/strong><\/span><\/p>Ensure all feedback-driven changes are systematically recorded and visible to stakeholders.<\/span><\/p><ul><li>\tUpdate Customer Goals<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to reflect adjustments made based on feedback.<\/span><\/p>\t<\/li>\t<li>\tAdd Milestones in Success Plans<\/strong><\/span>: Document actionable steps in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> to track progress transparently.<\/span><\/p>\t<\/li>\t<li>\tLog Key Updates in Timeline<\/strong><\/span>: Record all significant changes using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> for team alignment.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Share Updates with Customers Regularly<\/strong><\/span><\/p>Proactively communicate how their feedback has influenced improvements.<\/span><\/p><ul><li>\tHighlight Changes During Check-ins<\/strong><\/span>: Use regular meetings to review implemented changes and their impact.<\/span><\/p>\t<\/li>\t<li>\tLeverage EBRs<\/strong><\/span>: Present a detailed summary of feedback-driven improvements during Executive Business Reviews.<\/span><\/p>\t<\/li>\t<li>\tSend Personalized Updates<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Journey_Orchestrator_and_Email_Templates\/About\/Journey_Orchestrator_and_Automated_Email_Overview\">Journey Orchestrator<\/u><\/span><\/a> to send tailored updates highlighting specific changes.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Measure the Impact of Communicated Changes<\/strong><\/span><\/p>Track how customers perceive and respond to the shared updates.<\/span><\/p><ul><li>\tDistribute Post-Change Surveys<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a> to gather feedback on how well the changes meet their expectations.<\/span><\/p>\t<\/li>\t<li>\tMonitor Metrics in Dashboards<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to track metrics like NPS scores, adoption rates, and engagement levels.<\/span><\/p>\t<\/li>\t<li>\tAnalyze Sentiment Trends<\/strong><\/span>: Assess sentiment shifts using post-update feedback to refine future strategies.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Foster Ongoing Collaboration<\/strong><\/span><\/p>Encourage customers to continue sharing feedback to create a cycle of continuous improvement.<\/span><\/p><ul><li>\tSolicit Regular Input<\/strong><\/span>: Use targeted surveys and check-ins to gather ongoing insights.<\/span><\/p>\t<\/li>\t<li>\tRecognize Customer Contributions<\/strong><\/span>: Highlight customers who provided impactful feedback in newsletters or case studies.<\/span><\/p>\t<\/li>\t<li>\tClose the Loop Continuously<\/strong><\/span>: Reinforce the value of their feedback by regularly updating them on progress and next steps.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With a transparent communication strategy in place, your next focus should be on measuring the long-term impact of feedback-driven changes and refining processes for sustained improvement.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/Admin_Guide\/Configure_Customer_Goals_Settings\">Configure Customer Goals Settings<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/delivering-value-to-your-customers-across-the-lifecycle-building-a-customer-journey-that-delivers-value-at-every-stage\/\">Delivering Value to Your Customers Across the Lifecycle<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/how-to-communicate-your-value-as-a-cs-leader\/\">How to Communicate Your Value as a CS Leader<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Leverage Feedback for Optimization","categoryId":"336","contentType":"article","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T16:05:34+01:00","lastActivityAt":"2025-01-15T16:05:34+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"RUN","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}],"338":[{"categoryUrl":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338\/develop-customer-centric-enablement-resources-26884"},"id":"3225","publicId":"26884","title":"Develop Customer-Centric Enablement Resources","content":"Introduction<\/strong><\/span><\/p>Providing customers with tailored enablement resources is essential for empowering them to achieve their goals independently. By aligning resources with customer objectives, you can ensure they derive maximum value from your product. This article outlines how to create effective enablement resources using Gainsight\u2019s tools and best practices.<\/span><\/p><hr \/>Step 1: Understand Customer Objectives and Needs<\/strong><\/span><\/p>Develop resources that align with customer goals and priorities.<\/span><\/p><ul><li>\tReference Customer Goals<\/strong><\/span>: Use the\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> feature to identify key objectives and tailor resources accordingly.<\/span><\/p>\t<\/li>\t<li>\tSegment by Persona or Tier<\/strong><\/span>: Address the unique needs of decision-makers, end-users, or specific customer segments.<\/span><\/p>\t<\/li>\t<li>\tLeverage Surveys for Input<\/strong><\/span>: Collect feedback on resource needs using\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a>.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Develop Scalable Enablement Content<\/strong><\/span><\/p>Create resources that are accessible and relevant to all customers.<\/span><\/p><ul><li>\tOnboarding Guides<\/strong><\/span>: Provide step-by-step guides tailored to specific customer roles or use cases.<\/span><\/p>\t<\/li>\t<li>\tWebinars and Training Videos<\/strong><\/span>: Use engaging formats to deliver actionable insights.<\/span><\/p>\t<\/li>\t<li>\tIn-App Notifications<\/strong><\/span>: Leverage Gainsight PX to guide users through product features with In-App Engagements.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Centralize Resources for Easy Access<\/strong><\/span><\/p>Ensure customers can easily find and access the resources they need.<\/span><\/p><ul><li>\tCreate a Resource Hub<\/strong><\/span>: Develop a centralized repository for all enablement materials.<\/span><\/p>\t<\/li>\t<li>\tUse Gainsight Home for Organization<\/strong><\/span>: Utilize<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Gainsight_Home\/About\/Gainsight_Home_Overview\"> <\/span>Gainsight Home<\/u><\/span><\/a> to display key resources for CSMs and customers.<\/span><\/p>\t<\/li>\t<li>\tPromote Resources Through Email Campaigns<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Journey_Orchestrator_and_Email_Templates\/About\/Journey_Orchestrator_and_Automated_Email_Overview\">Journey Orchestrator<\/u><\/span><\/a> to share relevant resources at critical moments.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Monitor Resource Usage and Effectiveness<\/strong><\/span><\/p>Track engagement and optimize resources based on customer feedback and behavior.<\/span><\/p><ul><li>\tUse Dashboards for Tracking<\/strong><\/span>: Monitor resource engagement metrics via\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tIncorporate Feedback for Improvement<\/strong><\/span>: Use follow-up surveys to gather insights on resource effectiveness.<\/span><\/p>\t<\/li>\t<li>\tIterate on Content<\/strong><\/span>: Refine and update resources based on usage patterns and customer feedback.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With customer-centric resources in place, the next step is to deliver personalized value insights through in-app engagements.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Create Customer Goals<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/supercharge-your-cs-team-to-boost-customer-value\/\">Supercharge Your CS Team to Boost Customer Value<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/5-steps-to-scaling-customer-value\/\">5 Steps to Scaling Customer Value<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Empower Customers Through Enablement","categoryId":"338","contentType":"article","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T17:00:16+01:00","lastActivityAt":"2025-01-15T17:00:16+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"CRAWL","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338\/empower-csms-to-share-value-insights-with-customers-26883"},"id":"3224","publicId":"26883","title":"Empower CSMs to Share Value Insights with Customers","content":"Introduction<\/strong><\/span><\/p>CSMs play a critical role in ensuring customers realize value from your product. By leveraging tools like Success Plans, Customer Goals, and Dashboards, they can share actionable insights and reinforce the ROI achieved. This article outlines strategies for empowering CSMs to deliver impactful value updates during customer interactions.<\/span><\/p><hr \/>Step 1: Align on Customer Goals and Objectives<\/strong><\/span><\/p>Ensure that all value-sharing efforts are rooted in customer priorities.<\/span><\/p><ul><li>\tLeverage the Customer Goals Feature<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to identify and track key objectives.<\/span><\/p>\t<\/li>\t<li>\tDocument Goals in Success Plans<\/strong><\/span>: Align broader milestones in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a>.<\/span><\/p>\t<\/li>\t<li>\tCollaborate with Stakeholders<\/strong><\/span>: Regularly validate goals during check-ins or EBRs to ensure alignment.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Prepare Insights Using Dashboards<\/strong><\/span><\/p>Equip CSMs with data-driven insights to share with customers.<\/span><\/p><ul><li>\tBuild Goal-Focused Dashboards<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to visualize progress toward customer goals.<\/span><\/p>\t<\/li>\t<li>\tSegment Insights by Account or Persona<\/strong><\/span>: Create widgets tailored to specific customer tiers or personas for relevance.<\/span><\/p>\t<\/li>\t<li>\tAutomate Updates<\/strong><\/span>: Schedule automated reports to ensure data shared is always up-to-date.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Deliver Value Insights During Customer Interactions<\/strong><\/span><\/p>Use customer meetings to reinforce ROI and share progress updates.<\/span><\/p><ul><li>\tHighlight Key Wins<\/strong><\/span>: Use Success Plans to showcase milestones achieved and ROI delivered.<\/span><\/p>\t<\/li>\t<li>\tAddress Challenges with Data<\/strong><\/span>: Leverage dashboards to identify and discuss areas needing improvement.<\/span><\/p>\t<\/li>\t<li>\tSolicit Feedback<\/strong><\/span>: Gather input from customers to refine goals and adjust strategies as needed.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Follow Up with Shared Resources<\/strong><\/span><\/p>Reinforce discussions with targeted follow-ups and shared materials.<\/span><\/p><ul><li>\tSend Customized Success Snapshots<\/strong><\/span>: Provide summaries of goals, achievements, and next steps.<\/span><\/p>\t<\/li>\t<li>\tShare Relevant Resources<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Journey_Orchestrator_and_Email_Templates\/About\/Journey_Orchestrator_and_Automated_Email_Overview\">Journey Orchestrator<\/u><\/span><\/a> to share tailored guides or insights post-meeting.<\/span><\/p>\t<\/li>\t<li>\tDocument Key Takeaways<\/strong><\/span>: Log all discussions and follow-ups in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a>.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With CSMs delivering impactful insights, the next step is to deepen customer engagement through structured workshops and training sessions.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Create Customer Goals<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/panel-surviving-the-cut-how-to-communicate-roi-throughout-the-customer-journey\/\">Panel: Surviving the Cut: How to Communicate ROI throughout the Customer Journey<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/three-steps-building-effective-client-success-plan\/\">Three Steps to Building an Effective Client Success Plan<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Empower Customers Through Enablement","categoryId":"338","contentType":"article","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T16:58:47+01:00","lastActivityAt":"2025-01-15T16:58:47+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338\/run-impact-driven-workshops-and-training-26882"},"id":"3223","publicId":"26882","title":"Run Impact-Driven Workshops and Training","content":"Introduction<\/strong><\/span><\/p>Workshops and training sessions are powerful tools for empowering customers to maximize the value of your product. By tailoring sessions to customer needs, you can deepen engagement, address pain points, and enhance product adoption. This article provides a guide to designing and delivering effective, impact-driven workshops and training.<\/span><\/p><hr \/>Step 1: Identify Training Needs and Objectives<\/strong><\/span><\/p>Tailor workshops to address customer-specific goals and challenges.<\/span><\/p><ul><li>\tReference Customer Goals<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> to align training objectives with customer priorities.<\/span><\/p>\t<\/li>\t<li>\tSegment Customers by Needs<\/strong><\/span>: Group customers by roles, use cases, or product adoption stages to design relevant sessions.<\/span><\/p>\t<\/li>\t<li>\tGather Pre-Workshop Input<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a> to identify topics customers want covered.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Design Engaging Workshop Content<\/strong><\/span><\/p>Create content that is interactive, actionable, and tailored to the audience.<\/span><\/p><ul><li>\tFocus on Use Cases<\/strong><\/span>: Develop training materials around real-world scenarios relevant to the customer\u2019s industry or role.<\/span><\/p>\t<\/li>\t<li>\tIncorporate Interactive Elements<\/strong><\/span>: Use hands-on exercises, quizzes, and live Q&amp;A sessions to keep customers engaged.<\/span><\/p>\t<\/li>\t<li>\tLeverage Visual Aids<\/strong><\/span>: Use dashboards or\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Snapshots\/About\/Overview_of_Success_Snapshots\">Success Snapshots<\/u><\/span><\/a> to present data and achievements effectively.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Deliver Workshops Effectively<\/strong><\/span><\/p>Ensure sessions are impactful by focusing on clarity and engagement.<\/span><\/p><ul><li>\tUse Virtual and In-Person Formats<\/strong><\/span>: Offer flexible delivery options to accommodate customer preferences.<\/span><\/p>\t<\/li>\t<li>\tEngage Participants Actively<\/strong><\/span>: Encourage attendees to ask questions, share experiences, and collaborate.<\/span><\/p>\t<\/li>\t<li>\tHighlight ROI<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to demonstrate measurable outcomes achieved through product usage.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Follow Up with Resources and Action Plans<\/strong><\/span><\/p>Reinforce workshop learnings with targeted follow-ups.<\/span><\/p><ul><li>\tProvide Recordings and Materials<\/strong><\/span>: Share session recordings and supplemental guides for future reference.<\/span><\/p>\t<\/li>\t<li>\tDocument Outcomes in Success Plans<\/strong><\/span>: Update\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Plans\/Success_Plans\/User_Guides\/Create_Success_Plan\">Success Plans<\/u><\/span><\/a> with action items discussed during the workshop.<\/span><\/p>\t<\/li>\t<li>\tTrack Adoption Metrics<\/strong><\/span>: Use dashboards to monitor how training impacts key metrics like adoption and engagement.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With workshops in place, the next step is to evaluate the effectiveness of your enablement strategies and refine them based on customer feedback.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Success_Snapshots\/About\/Overview_of_Success_Snapshots\">Overview of Success Snapshots<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/delivering-customer-value-through-a-built-in-maturity-model-and-adoption-plans\/\">Delivering Customer Value Through a Built-In Maturity Model<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tBlog:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/blog\/three-steps-building-effective-client-success-plan\/\">Three Steps to Building an Effective Client Success Plan<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Empower Customers Through Enablement","categoryId":"338","contentType":"article","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T16:57:30+01:00","lastActivityAt":"2025-01-15T16:57:30+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"WALK","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false},{"categoryUrl":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338\/evaluate-and-optimize-enablement-for-roi-impact-26881"},"id":"3222","publicId":"26881","title":"Evaluate and Optimize Enablement for ROI Impact","content":"Introduction<\/strong><\/span><\/p>Evaluating the effectiveness of enablement efforts ensures they drive measurable ROI for customers. By tracking key metrics, gathering feedback, and refining resources, you can continuously improve the value customers derive from your product. This article outlines strategies for assessing and optimizing enablement to enhance ROI realization.<\/span><\/p><hr \/>Step 1: Track Enablement Efforts Using Dashboards<\/strong><\/span><\/p>Leverage dashboards to monitor engagement and effectiveness metrics for enablement resources.<\/span><\/p><ul><li>\tBuild ROI-Focused Dashboards<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to track metrics like resource utilization, adoption rates, and cost savings.<\/span><\/p>\t<\/li>\t<li>\tSegment Data for Deeper Insights<\/strong><\/span>: Analyze trends by customer tier, industry, or role to identify enablement gaps.<\/span><\/p>\t<\/li>\t<li>\tMonitor Goal Alignment<\/strong><\/span>: Reference goals from the\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Customer Goals<\/u><\/span><\/a> feature to ensure resources are tied to measurable objectives.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 2: Gather Feedback on Enablement Impact<\/strong><\/span><\/p>Collect customer insights to evaluate how enablement efforts affect their business outcomes.<\/span><\/p><ul><li>\tUse Surveys to Gather Input<\/strong><\/span>: Deploy\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/06Surveys\/02Admin_Guides\/Create_a_Survey\">Surveys<\/u><\/span><\/a> post-training or resource delivery to understand satisfaction and impact.<\/span><\/p>\t<\/li>\t<li>\tConduct One-on-One Feedback Sessions<\/strong><\/span>: Include feedback discussions in check-ins or EBRs for detailed insights.<\/span><\/p>\t<\/li>\t<li>\tLog Feedback in Timeline<\/strong><\/span>: Document key feedback points in\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Timeline\/02User_Guides\/Log_Activities_to_Timeline\">Timeline<\/u><\/span><\/a> to maintain visibility across teams.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 3: Analyze and Refine Enablement Resources<\/strong><\/span><\/p>Refine your enablement strategies based on insights from dashboards and customer feedback.<\/span><\/p><ul><li>\tIdentify Underperforming Resources<\/strong><\/span>: Use\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Reports_and_Dashboards\/User_Guides\/Dashboards_Overview\">Dashboards<\/u><\/span><\/a> to pinpoint resources with low engagement or usage rates.<\/span><\/p>\t<\/li>\t<li>\tIncorporate Customer Feedback<\/strong><\/span>: Leverage insights from surveys and discussions to identify areas for improvement.<\/span><\/p>\t<\/li>\t<li>\tIterate Content for Greater ROI<\/strong><\/span>: Update guides, webinars, and Success Plans to better address customer needs and drive outcomes.<\/span><\/p>\t<\/li><\/ul><hr \/>Step 4: Demonstrate Value and Next Steps<\/strong><\/span><\/p>Showcase how enablement efforts contribute to ROI and outline improvement plans.<\/span><\/p><ul><li>\tShare Dashboards with Stakeholders<\/strong><\/span>: Provide visual summaries of enablement impact during check-ins or EBRs.<\/span><\/p>\t<\/li>\t<li>\tCommunicate Adjustments<\/strong><\/span>: Highlight changes made based on feedback to reinforce a customer-centric approach.<\/span><\/p>\t<\/li>\t<li>\tSet Clear Next Steps<\/strong><\/span>: Collaborate with customers to define new goals or resource needs.<\/span><\/p>\t<\/li><\/ul><hr \/>What\u2019s Next?<\/strong><\/span><\/p>With enablement strategies optimized for ROI, focus on scaling efforts to reach more customers and amplify impact across segments.<\/span><\/p><hr \/>Explore More<\/strong><\/span><\/p><ul><li>\tGuide:\u00a0<\/span><a href=\"https:\/\/support.gainsight.com\/gainsight_nxt\/Customer_Goals\/User_Guide\/Create_Customer_Goals\">Create Customer Goals<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tPulse Video:\u00a0<\/span><a href=\"https:\/\/pulselibrary.gainsight.com\/video\/building-the-business-case-for-value-realisation\/\">Building the Business Case for Value Realisation<\/u><\/span><\/a><\/p>\t<\/li>\t<li>\tReport:\u00a0<\/span><a href=\"https:\/\/www.gainsight.com\/resource\/craving-better-roi-let-digital-led-customer-success-deliver\/\">Craving Better ROI? Let Digital-Led Customer Success Deliver<\/u><\/span><\/a><\/p>\t<\/li><\/ul>","categoryName":"Empower Customers Through Enablement","categoryId":"338","contentType":"article","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-01-15T16:56:19+01:00","lastActivityAt":"2025-01-15T16:56:19+01:00","lastContributor":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"lastPostId":0,"author":{"id":"7806","username":"smondreti","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/067566f1-f2a5-4f5d-929f-c19447f6e37d.png"},"sticky":false,"publicLabel":"RUN","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false}]}}"> </div> </div> <div class="col col--side qa-div-side"> <div data-preact="knowledge-base/navigation-loader" class="box__pad--sides--mobile-only" data-props='{"currentCategory":288,"categoriesV2":[{"id":226,"type":1,"title":"Best Practices Hub ","description":"Gainsight's official guide to getting value out of the Gainsight platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":227,"type":1,"title":"Reducing Risk and Churn","description":"Explore strategies to mitigate risks and enhance customer retention by identifying and addressing potential issues","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":321,"type":1,"title":"Predictive health scoring","description":"Leverage predictive health scoring to identify risks, drive engagement, and reduce customer churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/predictive-health-scoring-321"},{"id":322,"type":1,"title":"Risk identification & management","description":"Proactively detect, prioritize, and address customer risks to ensure faster resolution and reduced churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/risk-identification-management-322"},{"id":230,"type":1,"title":"Digital-led signals & proactive resolution","description":"Leverage digital signals and automation to detect risks early, drive engagement, and ensure resolution.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/digital-led-signals-proactive-resolution-230"},{"id":228,"type":1,"title":"Renewal management & forecasting","description":"Centralize and automate renewal processes to improve forecast accuracy, mitigate risks, and drive retention.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/renewal-management-forecasting-228"},{"id":231,"type":1,"title":"Post-churn analysis and insights ","description":"Discover best practices to analyze churn data, uncover root causes, uncover trends, and enhance retention strategies.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/post-churn-analysis-and-insights-231"},{"id":323,"type":1,"title":"Cross-functional risk collaboration","description":"Align teams with clear roles, processes, and tools to collaboratively manage and mitigate customer risks.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/cross-functional-risk-collaboration-323"}],"visibleTopicsCount":30,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/reducing-risk-and-churn-227"},{"id":237,"type":1,"title":"Improving Team Efficiency","description":"Browse best practices for improving team efficiency by integrating essential tools into a streamlined workspace","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":262,"type":1,"title":"Centralize customer data","description":"Unify customer data across systems to ensure actionable insights, efficient collaboration, and accurate decisions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/centralize-customer-data-262"},{"id":263,"type":1,"title":"Standardize and automate workflows","description":"Streamline operations by standardizing workflows and automating processes for consistent, efficient customer interactions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/standardize-and-automate-workflows-263"},{"id":265,"type":1,"title":"Enhance visibility and foster collaboration","description":"Empower teams with shared insights, role-specific dashboards, and proactive collaboration for aligned success.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/enhance-visibility-and-foster-collaboration-265"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/improving-team-efficiency-237"},{"id":232,"type":1,"title":"Automating the Customer Journey","description":"Explore best practices for automating customer journeys: outreach, proactive alerts, and self-service guidance\n","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":233,"type":1,"title":"Define and structure the customer lifecycle","description":"Establish tailored, automated lifecycle stages to guide customers seamlessly from onboarding to renewal success.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/define-and-structure-the-customer-lifecycle-233"},{"id":236,"type":1,"title":"Automate onboarding and early engagement","description":"Automate onboarding tasks and early engagement to drive seamless starts, proactive support, and adoption.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/automate-onboarding-and-early-engagement-236"},{"id":324,"type":1,"title":"Drive adoption and expansion with targeted engagement","description":"Automate targeted engagements to boost feature adoption, identify expansion opportunities, and drive customer growth.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-adoption-and-expansion-with-targeted-engagement-324"},{"id":325,"type":1,"title":"Proactively manage risk and retention","description":"Automate risk prioritization, escalation, and playbooks to proactively retain high-value, at-risk customers.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/proactively-manage-risk-and-retention-325"},{"id":326,"type":1,"title":"Ensure compliance and visibility across journey stages","description":"Automate compliance tracking, alerts, and escalation to ensure smooth progression across customer journey stages.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ensure-compliance-and-visibility-across-journey-stages-326"}],"visibleTopicsCount":25,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/automating-the-customer-journey-232"},{"id":281,"type":1,"title":"Improve Product Adoption","description":"Enhance product adoption through data-driven insights, targeted strategies, and automation.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":282,"type":1,"title":"Identify and Address Adoption Gaps","description":"Diagnose and resolve barriers to feature adoption through data-driven insights and targeted interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-address-adoption-gaps-282"},{"id":283,"type":1,"title":"Drive Feature Adoption","description":"Increase feature adoption with campaigns, enablement resources, and advanced strategies.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-feature-adoption-283"},{"id":284,"type":1,"title":"Empower Customers with Usage Insights","description":"Equip customers with actionable data to optimize usage, improve adoption, and achieve success.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-with-usage-insights-284"},{"id":334,"type":1,"title":"Automate Adoption Management","description":"Automate adoption with triggers, communications, health monitoring, and interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/automate-adoption-management-334"}],"visibleTopicsCount":17,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/improve-product-adoption-281"},{"id":285,"type":1,"title":"Increase Advocacy and Referencability","description":"Browse best practices to identify and nurture advocates for growth through advocacy programs.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":286,"type":1,"title":"Identify and Track Potential Advocates","description":"Use data-driven insights to identify, document, and monitor high-potential customer advocates systematically.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-track-potential-advocates-286"},{"id":287,"type":1,"title":"Nurture Advocates Through Engagement","description":"Strengthen relationships with advocates through structured, personalized, and automated engagement strategies.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/nurture-advocates-through-engagement-287"},{"id":332,"type":1,"title":"Leverage Advocates for Public Endorsements and Sales References","description":"Expand brand visibility and accelerate sales by utilizing advocates for success stories, reviews, and references.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-advocates-for-public-endorsements-and-sales-references-332"},{"id":333,"type":1,"title":"Integrate Advocacy into Health Scoring","description":"Incorporate advocacy metrics into health scores to gain a holistic view of customer engagement and loyalty.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/integrate-advocacy-into-health-scoring-333"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/increase-advocacy-and-referencability-285"},{"id":288,"type":1,"title":"Improve Value Realization (ROI)","description":"Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":289,"type":1,"title":"Collect + Confirm goals","description":"Discover how to gather, validate, and align customer goals to establish success foundations.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289"},{"id":290,"type":1,"title":"Maintain continuous ROI-Driven Alignment","description":"Learn to adapt strategies dynamically to evolving customer priorities for sustained value realization.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290"},{"id":291,"type":1,"title":"Drive ROI Through Verified Outcomes","description":"Showcase measurable value by tracking, automating, and highlighting verified customer outcomes.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291"},{"id":336,"type":1,"title":"Leverage Feedback for Optimization","description":"Uncover strategies to refine processes and enhance value delivery using actionable customer feedback.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336"},{"id":338,"type":1,"title":"Empower Customers Through Enablement","description":"Understand how to equip customers with tools and training to achieve goals independently.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338"}],"visibleTopicsCount":20,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/improve-value-realization-roi-288"},{"id":294,"type":1,"title":"Grow Customer Feedback Programs","description":"Capture customer insights, act on feedback, and drive meaningful improvements for long-term success","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":295,"type":1,"title":"Collect and analyze feedback","description":"Gather customer insights, categorize trends, and extract actionable insights for improvement","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-and-analyze-feedback-295"},{"id":296,"type":1,"title":"Close the feedback loop","description":"Acknowledge, act on feedback, and communicate improvements to build trust and loyalty","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/close-the-feedback-loop-296"},{"id":343,"type":1,"title":"Leverage feedback for internal strategies and product roadmap","description":"Align feedback with internal strategies and product decisions to enhance customer success","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-internal-strategies-and-product-roadmap-343"},{"id":344,"type":1,"title":"Scale feedback programs","description":"Automate processes, expand engagement, and optimize feedback programs for continuous growth","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/scale-feedback-programs-344"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/grow-customer-feedback-programs-294"},{"id":297,"type":1,"title":"Accelerate Expansion","description":"Drive growth by identifying and executing strategic expansion opportunities within your existing customer base.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":298,"type":1,"title":"Identify and qualify expansion opportunities","description":"Uncover, qualify, and act on expansion opportunities through data-driven insights and collaboration.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/identify-and-qualify-expansion-opportunities-298"},{"id":299,"type":1,"title":"Execute expansion campaigns","description":"Execute data-driven expansion campaigns that engage customers and drive scalable revenue growth.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/execute-expansion-campaigns-299"},{"id":300,"type":1,"title":"Strategic account planning for expansion","description":"Structure and execute account-level expansion plans through collaboration and data-driven insights.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/strategic-account-planning-for-expansion-300"}],"visibleTopicsCount":13,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/accelerate-expansion-297"}],"language":"en","visibleTopicsCount":152,"containerCategoriesCount":8,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/best-practices-hub-226"},{"id":252,"type":1,"title":"CC Knowledge Base","description":"All of the product documentation and best practice articles for getting the most out of the Customer Communities (CC) platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":253,"type":1,"title":"Getting Started","description":"Getting Started","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":26,"type":1,"title":"General information","description":"In this category you can find more general information about the CC Product","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/general-information-26"},{"id":27,"type":1,"title":"Installing the Customer Community Platform","description":"Guides to help you setting up Customer Community","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/installing-the-customer-community-platform-27"},{"id":28,"type":1,"title":"Guides, tutorials and learning material","description":"In this category you can find guides, FAQs, tutorials and e-learnings to get you started with the Customer Community platform","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":24,"url":"https:\/\/communities.gainsight.com\/guides-tutorials-and-learning-material-28"},{"id":29,"type":1,"title":"GDPR, DSA & Privacy","description":"Here you can find all information related to privacy and the General Data Protection Regulation of the EU","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/gdpr-dsa-privacy-29"}],"visibleTopicsCount":51,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/getting-started-253"},{"id":254,"type":1,"title":"Content Management","description":"Content Management","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":32,"type":1,"title":"Creating content","description":"This area contains guides, manuals and examples for you to optimize your content creation process","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":16,"url":"https:\/\/communities.gainsight.com\/creating-content-32"},{"id":33,"type":1,"title":"Moderating content","description":"This area covers the most important topics when it comes to the Moderation of content","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":20,"url":"https:\/\/communities.gainsight.com\/moderating-content-33"},{"id":34,"type":1,"title":"Highlighting content","description":"If you want your users to find content more easily, this category will show you all options available","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/highlighting-content-34"},{"id":35,"type":1,"title":"Dealing with spam","description":"Issues with spammers? Learn how the spam detection works and how to deal with spam","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/dealing-with-spam-35"},{"id":36,"type":1,"title":"SEO","description":"Learn how the platform optimizes content for search","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/seo-36"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/content-management-254"},{"id":255,"type":1,"title":"Platform Modules","description":"Platform Modules","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":38,"type":1,"title":"Community","description":"Learn more about the community settings & best practices for your community structure","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/community-38"},{"id":39,"type":1,"title":"Knowledge base","description":"Learn more about the features of our knowledge base module","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/knowledge-base-39"},{"id":40,"type":1,"title":"Ideation","description":"This category covers all information around ideation settings and best practices","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":15,"url":"https:\/\/communities.gainsight.com\/ideation-40"},{"id":41,"type":1,"title":"Events","description":"Learn more about our events capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/events-41"},{"id":42,"type":1,"title":"Groups","description":"Learn more about our group capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":17,"url":"https:\/\/communities.gainsight.com\/groups-42"},{"id":43,"type":1,"title":"Product updates","description":"Close the feedback loop to your users with product updates","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/product-updates-43"}],"visibleTopicsCount":61,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/platform-modules-255"},{"id":256,"type":1,"title":"Analytics & Reporting","description":"Analytics & Reporting","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":313,"type":1,"title":"Data Catalog & Connectors","description":"Explore and learn about all of the data objects available in the CC data lake and how to connect","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":32,"url":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313"},{"id":46,"type":1,"title":"Dashboards","description":"Dashboards are the best way to check activity on your community fast & easy","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/dashboards-46"},{"id":45,"type":1,"title":"Exports","description":"Exports are the raw data .csv downloads of platform activity. Here you will learn more about them","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/exports-45"},{"id":47,"type":1,"title":"Google Analytics","description":"Here you can find some handy tricks to get more out of your community analytics","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/google-analytics-47"},{"id":48,"type":1,"title":"Post Field Analysis","description":"With Post Field Analysis you can analyze what users are talking about in the most detailed way possible","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/post-field-analysis-48"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/analytics-reporting-256"},{"id":257,"type":1,"title":"Users, Gamification & Activation","description":"Users, Gamification & Activation","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":60,"type":1,"title":"(Super-)user engagement","description":"Features, tips and tricks regarding Super users and general user engagement","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/super-user-engagement-60"},{"id":61,"type":1,"title":"Moderating users","description":"How to moderate the users in your community","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/moderating-users-61"},{"id":62,"type":1,"title":"User roles & permissions","description":"Here you can learn more about permission management and user moderation","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/user-roles-permissions-62"},{"id":63,"type":1,"title":"Ranks","description":"All information about the rank settings and best practices","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ranks-63"},{"id":64,"type":1,"title":"Badges","description":"All information about Badge settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/badges-64"},{"id":65,"type":1,"title":"Registration, Login, SSO","description":"In this category you can learn more about the registration & login settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/registration-login-sso-65"},{"id":66,"type":1,"title":"Email Campaigns","description":"Learn all about reaching your users through Email Campaigns","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/email-campaigns-66"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/users-gamification-activation-257"},{"id":258,"type":1,"title":"Customization & Integrations","description":"Customization & Integrations","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":50,"type":1,"title":"Homepage","description":"Customize your homepage options and discover best practices","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/homepage-50"},{"id":51,"type":1,"title":"Platform Styling","description":"Learn how to customize the styling of your platform","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":22,"url":"https:\/\/communities.gainsight.com\/platform-styling-51"},{"id":52,"type":1,"title":"Phrases","description":"Change the text strings of your community by using our phrases tool","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/phrases-52"},{"id":278,"type":1,"title":"Languages","description":"Learn more about language settings and creating a localized experience ","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/languages-278"},{"id":53,"type":1,"title":"SSO","description":"Guides to help you set up SSO on Gainsight Customer Community.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":13,"url":"https:\/\/communities.gainsight.com\/sso-53"},{"id":54,"type":1,"title":"Integrations","description":"Find out how to integrate Customer Community with other apps.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/integrations-54"},{"id":55,"type":1,"title":"API","description":"All API documentation and best practices can be found here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/api-55"},{"id":56,"type":1,"title":"Emails","description":"Learn how to customize the styling of system email notifications","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/emails-56"},{"id":57,"type":1,"title":"Third-party Scripts","description":"Learn about the possibilities of external (third-party) tools","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/third-party-scripts-57"},{"id":58,"type":1,"title":"Embeddable Widgets","description":"Embeddable Widgets enable you to send community content to other websites easily. Learn more about them here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":18,"url":"https:\/\/communities.gainsight.com\/embeddable-widgets-58"}],"visibleTopicsCount":116,"containerCategoriesCount":0,"contentCategoriesCount":10,"url":"https:\/\/communities.gainsight.com\/customization-integrations-258"}],"language":"en","visibleTopicsCount":392,"containerCategoriesCount":6,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/cc-knowledge-base-252"},{"id":247,"type":1,"title":"Japan Knowledge Base | \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff08\u65e5\u672c\u8a9e\uff09","description":"\u69d8\u3005\u306aGainsight\u306e\u6d3b\u7528\u306b\u5411\u3051\u3066\u5fc5\u8981\u306a\u60c5\u5831\u3092\u30d5\u30a7\u30fc\u30ba\uff08\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u904b\u7528\u958b\u59cb\u3001\u6d3b\u7528\uff09\u306b\u5206\u3051\u3066\u65e5\u672c\u8a9e\u3067\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":276,"type":1,"title":"\u5168\u88fd\u54c1\u5171\u901a\uff5cGainsight\u306e\u6b69\u304d\u65b9","description":"Gainsight\u306b\u521d\u3081\u307e\u3057\u3066\u306e\u65b9\u306f\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30c1\u30a7\u30c3\u30af\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":277,"type":1,"title":"\u4e00\u822c\u60c5\u5831","description":"\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5165\u308c\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":276,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u4e00\u822c\u60c5\u5831-277"}],"visibleTopicsCount":6,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/\u5168\u88fd\u54c1\u5171\u901a-gainsight\u306e\u6b69\u304d\u65b9-276"},{"id":266,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba","description":"\u3053\u308c\u304b\u3089\u5c0e\u5165\u3092\u59cb\u3081\u308b\u65b9\u3005\u5411\u3051\u306b\u3001\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u5fc5\u8981\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":267,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff11\uff1a\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068","description":"Gainsight\u3078\u3088\u3046\u3053\u305d\uff01\uff01Gainsight\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b\u305f\u3081\u306b\u3082\u3059\u3079\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u898b\u3066\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u304a\u9858\u3044\u3057\u307e\u3059\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff11-\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068-267"},{"id":268,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff12\uff1a\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059","description":"\u30c7\u30fc\u30bf\u5468\u308a\u306e\u6e96\u5099\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u3061\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306fGainsight\u3092\u3053\u308c\u304b\u3089\u4f7f\u3046\u305f\u3081\u306b\u3068\u3066\u3082\u91cd\u8981\u3068\u306a\u308b\u30c7\u30fc\u30bf\u306e\u8003\u3048\u65b9\u304c\u5b66\u3079\u307e\u3059\u306e\u3067\u3001\u3059\u3079\u3066\u898b\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff12-\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059-268"}],"visibleTopicsCount":7,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba-266"},{"id":269,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba","description":"\u904b\u7528\u958b\u59cb\u5f8c\u306b\u77e5\u3063\u3066\u304a\u304f\u3068\u4fbf\u5229\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u304c\u305f\u304f\u3055\u3093\u3002","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":271,"type":1,"title":"\u30a2\u30c9\u30df\u30f3\u5411\u3051\uff1a\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068Tips","description":"\u30ed\u30fc\u30f3\u30c1\u5f8c\u3059\u3050\u306b\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b\u6a5f\u80fd\u306a\u3069\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30a2\u30c9\u30df\u30f3\u5411\u3051-\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068tips-271"},{"id":270,"type":1,"title":"\u30e6\u30fc\u30b6\u30fc\u5411\u3051\uff1a\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046\uff01","description":"\u30e6\u30fc\u30b6\u30fc\u306e\u307f\u306a\u3055\u307e\u304c\u3088\u308a\u5feb\u9069\u306bGainsight\u3092\u4f7f\u3063\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30e6\u30fc\u30b6\u30fc\u5411\u3051-\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046-270"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba-269"},{"id":272,"type":1,"title":"CS\uff5c\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba","description":"\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba\u3067\u304a\u5f79\u7acb\u3061\u3067\u304d\u308b\u69d8\u3005\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":273,"type":1,"title":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406","description":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3084\u30c7\u30fc\u30bf\u306e\u6574\u5099\u306eTips\u3092\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406-273"},{"id":274,"type":1,"title":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528","description":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528-274"},{"id":301,"type":1,"title":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9","description":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3053\u3053\u306b\u96c6\u3081\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9-301"},{"id":303,"type":1,"title":"\u30ec\u30dd\u30fc\u30c8\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9","description":"\u53ef\u8996\u5316\u306b\u4fbf\u5229\u306a\u30ec\u30dd\u30fc\u30c8\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/\u30ec\u30dd\u30fc\u30c8-\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9-303"},{"id":306,"type":1,"title":"CTA\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3","description":"CTA\uff08\u30a2\u30e9\u30fc\u30c8\uff09\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3\u306b\u3064\u3044\u3066\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cta-\u30d7\u30ec\u30a4\u30d6\u30c3\u30af-\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3-306"},{"id":335,"type":1,"title":"\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30e1\u30fc\u30eb\u95a2\u9023","description":"JO\u3084Email\u30a2\u30b7\u30b9\u30c8\u306a\u3069\u306e\u30e1\u30fc\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u95a2\u9023\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc-\u30e1\u30fc\u30eb\u95a2\u9023-335"},{"id":275,"type":1,"title":"\u305d\u308c\u4ee5\u5916\u306eTips","description":"\u3044\u308d\u3093\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/\u305d\u308c\u4ee5\u5916\u306etips-275"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cs-\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba-272"},{"id":307,"type":1,"title":"CC | \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4","description":"CC\u88fd\u54c1\u306b\u95a2\u3057\u3066\u306e\u69d8\u3005\u306a\u60c5\u5831\u3092\u5171\u6709\u3057\u307e\u3059\uff01\u3053\u308c\u304b\u3089\u3082\u3069\u3093\u3069\u3093\u60c5\u5831\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":314,"type":1,"title":"CC | \u306f\u3058\u3081\u306b","description":"CC\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u59cb\u3081\u308b\u524d\/\u521d\u3081\u3066\u30a2\u30c9\u30df\u30f3\u306b\u306a\u3063\u305f\u65b9\u306b\u77e5\u3063\u3066\u304a\u3044\u3066\u307b\u3057\u3044\u3053\u3068\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/cc-\u306f\u3058\u3081\u306b-314"},{"id":319,"type":1,"title":"CC\uff5cIT\u30fb\u30c4\u30fc\u30eb\u9023\u643a","description":"IT\u95a2\u9023\u306e\u8a2d\u5b9a\u3084\u4ed6\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u306b\u3064\u3044\u3066\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/cc-it-\u30c4\u30fc\u30eb\u9023\u643a-319"},{"id":315,"type":1,"title":"CC\uff5c\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4","description":"\u30c7\u30b6\u30a4\u30f3\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/cc-\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4-315"},{"id":318,"type":1,"title":"CC\uff5c\u5168\u4f53\u8a2d\u5b9a\u30fb\u5229\u7528\u8005\u7ba1\u7406","description":"\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u8a2d\u5b9a\u3084\u3001\u5229\u7528\u8005\u306e\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/cc-\u5168\u4f53\u8a2d\u5b9a-\u5229\u7528\u8005\u7ba1\u7406-318"},{"id":316,"type":1,"title":"CC\uff5c\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a","description":"\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":30,"url":"https:\/\/communities.gainsight.com\/cc-\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a-316"},{"id":317,"type":1,"title":"CC\uff5c\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c","description":"\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/cc-\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c-317"},{"id":308,"type":1,"title":"CC | \u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4","description":"\u307e\u305a\u898b\u3066\u3044\u305f\u3060\u304d\u305f\u3044CC\u306b\u95a2\u3057\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cc-\u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4-308"}],"visibleTopicsCount":86,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cc-\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4-307"},{"id":329,"type":1,"title":"CE | \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3","description":"CE\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u304a\u307e\u3068\u3081\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":330,"type":1,"title":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","thumbnailImage":null,"parentId":329,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/ce\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-330"}],"visibleTopicsCount":0,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/ce-\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3-329"},{"id":340,"type":1,"title":"Staircase AI","description":"Staircase\u306b\u95a2\u3057\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":341,"type":1,"title":"Staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"Staircase\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059","thumbnailImage":null,"parentId":340,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/communities.gainsight.com\/staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-341"}],"visibleTopicsCount":1,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/staircase-ai-340"}],"language":"en","visibleTopicsCount":167,"containerCategoriesCount":7,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/japan-knowledge-base-\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9-\u65e5\u672c\u8a9e-247"}]}'></div> </div> </div> <div class="full-width Template-footer"> <div data-preact="powered-by-insided/index" class="powered-by-insided-footer" data-props="{"rootUrl":"communities.gainsight.com","termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"communityVisibility":"public","isGuestUser":true,"phrases":{"Forum":{"branded.back_to_top":"Back to top","Terms & Conditions":"Terms & Conditions","cookiepolicy.link":"Cookie settings"}}}"><div class="Template-footer"><div class="sitewidth box box--blend" data-component="scrollTopStickyButton"><div class="templatefoot"><a href="https://www.gainsight.com/customer-communities/" class="logo-gainsight" title="Visit Gainsight.com" target="_blank" rel="noreferrer" aria-label="Powered by Gainsight">Powered by Gainsight</a></div><div class="templatefoot-privacy-links"><a href="/site/terms" aria-label="Terms & Conditions">Terms & Conditions</a><a href="#" aria-label="Cookie settings">Cookie settings</a></div></div></div></div> </div> <a href="/topic/new" aria-label="Create topic" data-track='{"trigger":"floating button","type":"Topic Initiated"}' role="button" class="btn--cta btn--create-topic btn--fixed btn--fixed__bottom is-visible-S qa-menu-create-topic"> </a> <div class="modals box is-hidden js-legacy-modals"> <div class="qa-register-modal" data-helper="modal" data-data='{"modal_id": "register", "mainClass": "modal--register"}' id="modal_register" > <label for="" > </label> <h2> Sign up </h2> If you ever had a profile with us, there's no need to create another one. Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left. Else, please continue with the registration below. <div id="modal_login" > </div> <form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate"> <div class="js-notification "> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_username"> Username * </label> </div> <div class="second"> <input type="text" id="register_user_username" name="register[user][username]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_email"> E-mail address * </label> </div> <div class="second"> <input type="email" id="register_user_email" name="register[user][email]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_5"> First name * </label> </div> <div class="second"> <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minChar="" data-maxChar="1000" placeholder="" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_6"> Last Name * </label> </div> <div class="second"> <input type="text" id="register_customfield_6" name="register[customfield][6]" data-minChar="" data-maxChar="1000" placeholder="" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_7"> Company * </label> </div> <div class="second"> <input type="text" id="register_customfield_7" name="register[customfield][7]" data-minChar="" data-maxChar="1000" placeholder="" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> I accept the <a href="/site/terms" target="_blank" class="terms"> terms & conditions </a> </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="T8Hp3owuGReuYZryHF2htwf4Ol4EjMSoVJNPug7PzsU" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Welcome to the Gainsight Community</h2> <a href="https://communities.gainsight.com/member/forgotPassword">Retrieve username / Reset password</a> or <a class="js-open-modal" data-modal="register">Create an account</a> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" disabled="" class="btn btn--cta btn--full-width disabled"> Log in </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot / reset password </a> </div> <input type="hidden" id="login__token" name="login[_token]" value="eiMWjiOuzY9bLPBxlP23lvmDSAYselnb8EYHB8f9eOY" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > Enter your E-mail address. We'll send you an e-mail with instructions to reset your password. <form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1054186252"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label> </div> <div class="second"> <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required" /> </div> </div> <div class="form-row first"> <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send </button> <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a> </div> <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="Z6C1Kh2vhVNMFaaa09iOJXf4RUqG9PjZw5Vrjy070ao" /> </form> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-pending-modal"}'> <h2>Scanning file for viruses.</h2> Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. <a href="#" class="mfp-close btn--cta">OK</a> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-infected-modal"}'> <h2>This file cannot be downloaded</h2> Sorry, our virus scanner detected that this file isn't safe to download. <a href="#" class="mfp-close btn--cta">OK</a> </div> </div> <script> window.appState = { appName: 'forum', activeHubModules: ["Community","Event","Group","Ideation","KnowledgeBase","ProductUpdates"], activeEntities: {"topic":true,"replies":true,"userRoles":true,"userSignature":true,"userCustomTitle":true,"privateMessage":true}, } </script> <div><script type="text/javascript">window.inSidedData = {"communityId":"gainsight-us","environment":"production","language":"en","device":"desktop","user":{"userid":null,"name":"guest","role":"roles.guest","mainRole":"roles.guest","rank":"","avatar":"","rankIcon":"","rankName":"","isModerator":false,"pmUnreadCount":0,"pmTotalCount":0,"topicsCount":0,"repliesCount":0,"solvedCount":0,"loginSource":null,"registerSource":null},"page":{"pageNumber":1,"name":"Category","path":"Gainsight Community:Content:Category:Improve Value Realization (ROI)","section":"Content","site":"Gainsight Community","title":"Category:Improve Value Realization (ROI)","url":"/improve-value-realization-roi-288","firstRender":false},"form":{"name":"","step":""},"content":{"category":{"id":288,"title":"Improve Value Realization (ROI)","type":null},"topic":{"id":null,"title":null,"type":null,"content_type":null,"source_id":null,"created":null,"replies":null,"is_sticky":null,"prefix":null,"tags":null},"post":{"id":null},"path":"Improve Value Realization (ROI):"},"search":{"phrase":null,"count":null}}</script></div> <div data-preact="cookie-banner/index" class="" data-props="{"level":1,"termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"phrases":{"Forum":{"cookiepolicy.title":"Cookie policy","cookiepolicy.content":"We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.button":"Accept cookies","cookiepolicy.button.deny":"Deny all","cookiepolicy.link":"Cookie settings","cookiepolicy.modal.title":"Cookie settings","cookiepolicy.modal.content":"We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. ","cookiepolicy.modal.level1":"Basic Functional","cookiepolicy.modal.level2":"Normal Functional + analytics","cookiepolicy.modal.level3":"Complete Functional + analytics + social media + embedded videos"}}}"></div> <div class="ssi ssi-footer custom-footer"> </div> <input id="csrftoken" type="hidden" value="DjtsQokqll3FIPk8Rm6Cuhyw1cRrfEY8pHTTsDe8h8k"/> <div data-preact="site-wide/index" class="" data-props="{}"><div></div></div> <script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/206.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/659.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/857.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/618.js'></script><script crossorigin='anonymous' src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/preact-app.js' id='insided-preact-app' data-basepath='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/' data-environment='production' data-region='us-west-2' data-communityId='gainsight-us' data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","salesforceSyncAccountData","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","companyImport","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","contacts","privateGroup","moderationOverviewBetaDefault","emailCampaigns","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","reportPrivateMessages","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","productAreasV2Required","trackingEnabled","ccRebranding","spaces","contentInPreferredLanguage","searchRevamp","aiSmartSearchBeta","aiSearchSummary","widgetSiteIdentity","eventSubscriptions","aiSmartSearchEnableForAllRoles","searchRevampForAllRoles","aiFeedback","customizationSettings","multiLanguage","platformVisibility","experimentalFeatures","userRoles","userProfileFields","userProfileOverview","userGroups","registrationRules","topicsCreate","moderationHome","moderationOverview","draftContent","spamContent","systemEmails","emailSuppression","userOverview","userSegments","analyticsMetadata","analyticsExport","translations","widgetsSettings","selfServiceSSO","customPages","contentHelpfulness","moderationLabels","metadataSettings","automationRules","preModerationRules","moderationNotifications","spamPrevention","seoManagement","categorySettings","allowCdnCaching","localizedHomepage","unifiedIndexEnabled","CommunityOverviewOpenForAllUsers","article","articleToProductUpdateConversion","awardBadges","conversationalWidget","cookiebar","destinationCustomization","dynamicContentWidget","emailTemplate","emoji","federatedSearchApi","gainsight","group","keywordBlocker","lazyLoading","leaderboardPage","moderationOverviewBeta","moderationOverviewBetaForTeam","privateEvents","selfBadges","subtitleAndBackgroundToWidgets","teamNotes","userManagement","widgetLibrary","zapier","zendesk","eventsUpdates","eventsOverviewPagination","notificationCenter","newTopicModerationPage","biToolsConnector","contentCopilot","aiCampaigns","eventsCustomization","gainsightPlatformSso","categoriesConfig","categoriesV2Destination","categoriesV2ConfigCommunity","categoriesV2Community","inAppNotifications","accessibilityImprovements","horizonAnalytics"]' data-userPermissions='{"readableCategories":[],"permissions":["forum-idea-all","forum-product-updates-all"]}' data-cssLink='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/css/preact-app.css' data-defaultCdn='' data-fb-app-id='' data-communityUrl='https://communities.gainsight.com' data-controlUrl='https://gainsight-us.insided.com' data-eventLogger='https://t3t09eztsd.execute-api.us-west-2.amazonaws.com/v1/event' data-application='forum' data-cookieConfig='{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}}' data-defaultCookieLevel='1' nonce='' data-search='{"client_id":"2BDID0VSM6","token":"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","basicToken":"MjM0MTllZjllZjYzNWNkY2IyZGY1MTQ5YjVlNTUwMzIxZDYzY2YxODQ2MjY5ZjE5NDUzZWVlYmFhMTgxN2ZkNmZpbHRlcnM9cHVibGljX3JlY29yZCUzQXRydWUmcmVzdHJpY3RJbmRpY2VzPWdhaW5zaWdodC11cyUyQSZxdWVyeUxhbmd1YWdlcz0lNUIlMjJlbiUyMiU1RCZ2YWxpZFVudGlsPTE3NDA5NTE3NjM=","isZendeskFederatedSearchEnabled":false,"hiddenCategories":["217"]}' data-selectedCookieLevel='1'></script> <script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/206.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/729.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/857.js'></script><script src="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/app.js" id="insided-app" data-basepath="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/" nonce="" data-environment="production" data-region="us-west-2" data-communityId="gainsight-us" data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","salesforceSyncAccountData","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","companyImport","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","contacts","privateGroup","moderationOverviewBetaDefault","emailCampaigns","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","reportPrivateMessages","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","productAreasV2Required","trackingEnabled","ccRebranding","spaces","contentInPreferredLanguage","searchRevamp","aiSmartSearchBeta","aiSearchSummary","widgetSiteIdentity","eventSubscriptions","aiSmartSearchEnableForAllRoles","searchRevampForAllRoles","aiFeedback","customizationSettings","multiLanguage","platformVisibility","experimentalFeatures","userRoles","userProfileFields","userProfileOverview","userGroups","registrationRules","topicsCreate","moderationHome","moderationOverview","draftContent","spamContent","systemEmails","emailSuppression","userOverview","userSegments","analyticsMetadata","analyticsExport","translations","widgetsSettings","selfServiceSSO","customPages","contentHelpfulness","moderationLabels","metadataSettings","automationRules","preModerationRules","moderationNotifications","spamPrevention","seoManagement","categorySettings","allowCdnCaching","localizedHomepage","unifiedIndexEnabled","CommunityOverviewOpenForAllUsers","article","articleToProductUpdateConversion","awardBadges","conversationalWidget","cookiebar","destinationCustomization","dynamicContentWidget","emailTemplate","emoji","federatedSearchApi","gainsight","group","keywordBlocker","lazyLoading","leaderboardPage","moderationOverviewBeta","moderationOverviewBetaForTeam","privateEvents","selfBadges","subtitleAndBackgroundToWidgets","teamNotes","userManagement","widgetLibrary","zapier","zendesk","eventsUpdates","eventsOverviewPagination","notificationCenter","newTopicModerationPage","biToolsConnector","contentCopilot","aiCampaigns","eventsCustomization","gainsightPlatformSso","categoriesConfig","categoriesV2Destination","categoriesV2ConfigCommunity","categoriesV2Community","inAppNotifications","accessibilityImprovements","horizonAnalytics"]' data-cssLink='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/css/preact-app.css' data-defaultCdn='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/control/assets' data-fb-app-id='' data-language='en'></script><script nonce="">app.init([{"model":"csrf","data":{"name":"yip_csrf_token","token":"DjtsQokqll3FIPk8Rm6Cuhyw1cRrfEY8pHTTsDe8h8k"}},{"el":"head","component":"google-analytics","data":{"tokens":[{"token":"UA-151706589-1","name":"insided","verification":"oqfvLwHZPmbDV01mBZz65Ia-k0iRzDpI_fZnmV4sR5U"}],"privacyLevel":1,"nonce":""}},{"el":".js-ajax-form--registration","component":"ajax-form"},{"el":".js-ajax-form--login","component":"ajax-form"},{"el":"#form--forgot__1054186252","component":"ajax-form"},{"el":".js-open-modal","helper":"show-modal"},{"data":{"map":null,"breadcrumbData":[{"url":"\/","title":"Home"},{"url":"\/knowledge-base","title":"Knowledge Base"},{"url":"\/best-practices-hub-226","title":"Best Practices Hub "},{"url":"\/improve-value-realization-roi-288","title":"Improve Value Realization (ROI)"}]},"component":"tracker"},{"el":"body","helper":"collapse"},{"el":"body","helper":"ajax-link"},{"model":"global_translations","data":{"ajax-form":{"connection_error":"Unable to submit form. Please refresh the page and try again."},"modal":{"close":"Close","loading":"Loading","gallery_previous":"Previous","gallery_next":"Next","gallery_counter":"%curr% of %total%","image_error":"The image could not be loaded","content_error":"The content could not be loaded"}}},{"view":"MainNavigation","el":".js-main-navigation"}]);</script> </main> <script> $('.custom-featured-topic-cards .widget--featured-topics').prepend('<h3 class="quick-links-title">Featured Topics</h3>'); </script> <script> var id = inSidedData.content.category.id; if (id == 3 || id == 22 || id == 23) { $('.g2-link').attr('href', 'https://www.g2.com/contributor/gainsightpxcommunity-vs'); } </script>  <script> // (function(d,u,ac){var s=d.createElement('script');s.type='text/javascript';s.src='https://a.omappapi.com/app/js/api.min.js';s.async=true;s.dataset.user=u;s.dataset.account=ac;d.getElementsByTagName('head')[0].appendChild(s);})(document,5205,3950); </script>   <script> function callback(mutationList, observer) { for (const mutation of mutationList) { if (mutation.type === "childList") { var container = document.getElementsByClassName( "algolia-hit-container" )[0]; if (container) { container.style.display="flex" container.style.flexDirection="column" children = container.getElementsByClassName('algolia-search-results-section__title') container.getElementsByClassName('link algolia-search__action')[0].style.order=4 for (var i = 0; i < children.length; i++) { if(children[i].firstChild.textContent == "Community"){ children[i].parentElement.style.order=1 }else if(children[i].firstChild.textContent == 'Gainsight University'){ children[i].parentElement.style.order=3 }else if(children[i].firstChild.textContent == 'Support Documentation'){ children[i].parentElement.style.order=4 } } } } } } const targetNode = document.querySelector("body"); const observerOptions = { childList: true, subtree: true, }; const observer = new MutationObserver(callback); observer.observe(targetNode, observerOptions); </script>   <script type="text/javascript"> //passing user and account objects: aptrinsic("identify", { //User Fields "id": inSidedData.user.userid, // User Unique ID "name": inSidedData.user.name, // User name as specified "avatar": inSidedData.user.avatar, // User profile picture "role": inSidedData.user.role, // User roles "rankName": inSidedData.user.rankName, // User Rank "repliesCount": inSidedData.user.repliesCount, // User reply count "solvedCount": inSidedData.user.solvedCount, // User solved count "topicsCount": inSidedData.user.topicsCount, // User topics count }); </script>  <script> $(".topic-view_header-item_category-link:contains('Customer Communities (CC)')").css('color', '#ec246d'); $(".topic-view_header-item_category-link:contains('Customer Education (CE)')").css('color', '#8AC146'); $(".topic-view_header-item_category-link:contains('Product Experience (PX)')").css('color', '#FCC642'); $(".topic-view_header-item_category-link:contains('Customer Success (CS)')").css('color', '#01B0E0'); </script> <script> if (window.location.href == 'https://communities.gainsight.com/fid-10/tid-17476'){ window.location = "https://communities.gainsight.com/product-experience-px-16/creating-a-personalized-welcome-guide-with-gainsight-px-23764" } </script> <script src="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/control/assets/common/js/jquery.yiiactiveform.js" nonce=""></script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5364be9000","applicationID":"214056673,438654967,16947947","transactionName":"YgFTY0QFW0sHUkVQWVtLcFRCDVpWSXhfal9RAVVrdQtbTBReXVVTRzh3WEQRWGQyXkFQVXYLX0NEC1lUA0MeVkBQFkdeUxM=","queueTime":0,"applicationTime":576,"atts":"TkZEFQwfSBREUBMDTUgZ","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>

CINXE.COM

Improve Value Realization (ROI) | Gainsight Community