Welcome to Gainsight's GameChanger Community

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main-menu-link main-menu-link--category"><span class="main-menu-link__name">Leverage feedback for internal strategies and product roadmap</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/scale-feedback-programs-344" title="Scale feedback programs" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Scale feedback programs</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-9" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-297" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-297" track="[object 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class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Identify and qualify expansion opportunities</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/execute-expansion-campaigns-299" title="Execute expansion campaigns" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Execute expansion campaigns</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/strategic-account-planning-for-expansion-300" title="Strategic account planning for expansion" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Strategic account planning for expansion</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-10" role="option"><div><a id="mega-menu-category-252" track="[object Object]" href="https://communities.gainsight.com/cc-knowledge-base-252" title="CC Knowledge Base" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>CC Knowledge Base</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-11" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-253" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-253" track="[object Object]" href="https://communities.gainsight.com/getting-started-253" title="Getting Started" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Getting Started</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-253" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-253"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-26902-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/general-information-26" title="General information" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">General information</span><span class="text--meta">11</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/installing-the-customer-community-platform-27" title="Installing the Customer Community Platform" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Installing the Customer Community Platform</span><span class="text--meta">8</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/guides-tutorials-and-learning-material-28" title="Guides, tutorials and learning material" topicsCount="24" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Guides, tutorials and learning material</span><span class="text--meta">24</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/gdpr-dsa-privacy-29" title="GDPR, DSA & Privacy" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">GDPR, DSA & Privacy</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-12" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-254" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-254" track="[object Object]" href="https://communities.gainsight.com/content-management-254" title="Content Management" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Content Management</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-254" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-254"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-26902-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/creating-content-32" title="Creating content" topicsCount="16" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Creating content</span><span class="text--meta">16</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-content-33" title="Moderating content" topicsCount="20" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Moderating content</span><span class="text--meta">20</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/highlighting-content-34" title="Highlighting content" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Highlighting content</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dealing-with-spam-35" title="Dealing with spam" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Dealing with spam</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/seo-36" title="SEO" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SEO</span><span class="text--meta">11</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-13" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-255" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-255" track="[object Object]" href="https://communities.gainsight.com/platform-modules-255" title="Platform Modules" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Platform Modules</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 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class="main-menu-link__name">Knowledge base</span><span class="text--meta">7</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ideation-40" title="Ideation" topicsCount="15" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Ideation</span><span class="text--meta">15</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/events-41" title="Events" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Events</span><span class="text--meta">9</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/groups-42" title="Groups" topicsCount="17" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Groups</span><span class="text--meta">17</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/product-updates-43" title="Product updates" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Product updates</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-14" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-256" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-256" track="[object Object]" href="https://communities.gainsight.com/analytics-reporting-256" title="Analytics & Reporting" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Analytics & Reporting</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-256" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-256"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-26902-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/data-catalog-connectors-313" title="Data Catalog & Connectors" topicsCount="32" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Data Catalog & Connectors</span><span class="text--meta">32</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dashboards-46" title="Dashboards" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Dashboards</span><span class="text--meta">11</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/exports-45" title="Exports" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Exports</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/google-analytics-47" title="Google Analytics" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Google Analytics</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/post-field-analysis-48" title="Post Field Analysis" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Post Field Analysis</span><span class="text--meta">3</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-15" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-257" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-257" track="[object Object]" href="https://communities.gainsight.com/users-gamification-activation-257" title="Users, Gamification 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class="text--meta">14</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-users-61" title="Moderating users" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Moderating users</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/user-roles-permissions-62" title="User roles & permissions" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">User roles & permissions</span><span class="text--meta">8</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ranks-63" title="Ranks" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Ranks</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/badges-64" title="Badges" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Badges</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/registration-login-sso-65" title="Registration, Login, SSO" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Registration, Login, SSO</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/email-campaigns-66" title="Email Campaigns" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Email Campaigns</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-26902-item-16" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-258" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-258" track="[object Object]" href="https://communities.gainsight.com/customization-integrations-258" title="Customization & Integrations" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Customization & Integrations</span><svg width="16" height="16" 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main-menu-link main-menu-link--category"><span class="main-menu-link__name">Platform Styling</span><span class="text--meta">22</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/phrases-52" title="Phrases" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Phrases</span><span class="text--meta">9</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/languages-278" title="Languages" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Languages</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/sso-53" title="SSO" topicsCount="13" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SSO</span><span class="text--meta">13</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/integrations-54" title="Integrations" topicsCount="23" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Integrations</span><span class="text--meta">23</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/api-55" title="API" topicsCount="10" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">API</span><span class="text--meta">10</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-93" role="option"><a track="[object Object]" href="https://communities.gainsight.com/emails-56" title="Emails" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Emails</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-94" role="option"><a track="[object Object]" href="https://communities.gainsight.com/third-party-scripts-57" title="Third-party Scripts" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Third-party Scripts</span><span class="text--meta">3</span></a></li><li class="main-menu-list__item" id="downshift-26902-item-95" role="option"><a track="[object Object]" href="https://communities.gainsight.com/embeddable-widgets-58" title="Embeddable Widgets" topicsCount="18" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Embeddable Widgets</span><span class="text--meta">18</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item 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And we\u2019d love if it our users wouldn\u2019t have to log in again to our\u00a0community.<\/p><p>\u00a0<\/p><p>Any ideas?<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":1,"views":16,"votes":0,"replyCount":1,"publishedAt":"2025-03-14T16:01:40+00:00","lastActivityAt":"2025-03-14T17:41:09+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":26090,"author":{"id":"13737","username":"jwren","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120844"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/new-topic-choose-category-why-all-the-categories-are-listed-27357"},"id":"8332","publicId":"27357","title":"New topic, choose category. Why all the categories are listed?","content":"<p>I havent thought this before but one of our user reported this:<\/p><p>User wrote, that when he\/she starts new topic, it is difficult to find correct category to where to publish topic. Later on user added, that in the Category listing there are bunch of categories but it isnt possible to publish new topics in all of them.<\/p><p>And yes, it is true. I tested this here as well, when choosing Category I can see, for example \u201cCommunity news\u201d category, but I cant publish new topic there:<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/b483b4bf-2c97-4069-8090-fb567c93370a.png\" \/><\/figure><p>\u00a0<\/p><p>This is confusing. Also, when there are bunch of categories, it would be better UX if there is only visible the categories when user have rights to publish new topics there.<\/p><p>Is there anything I can do?<\/p><p>And, what is phrase to translate that error in Finnish?<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":2,"views":26,"votes":0,"replyCount":4,"publishedAt":"2025-03-14T14:59:55+00:00","lastActivityAt":"2025-03-14T16:53:21+00:00","lastContributor":{"id":"12447","username":"Chris Hackett","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b5df4dc7-5954-4193-9ec4-5682b374c49c.png"},"lastPostId":26088,"author":{"id":"11949","username":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120841"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-change-colors-on-our-registration-page-27359"},"id":"8334","publicId":"27359","title":"How do I change colors on our registration page?","content":"<p>Hi Community,<\/p><p>I could use a bit of help. I\u2019m not sure how to make some edits to our registration page. I assume the colors are from choices on the homepage?<\/p><p>Here\u2019s what I\u2019d like to change:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/58bca735-6128-477f-9171-b5610fe1ee28.png\" \/><\/figure><p>Error Messages are appearing in orange. It\u2019s one of our colors, but we can\u2019t use orange on white. Does anyone know what field that is?<\/p><p>And the check box for terms and conditions is tiny. Can we make it larger and maybe bold?<\/p><p>And just feedback - if you try to join and have missed that terms and conditions box, it clears the whole page, which is annoying. Any way to fix it?<\/p><p>\u00a0<\/p><p>Thank you!\u00a0<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":0,"views":4,"votes":0,"replyCount":0,"publishedAt":"2025-03-14T16:48:28+00:00","lastActivityAt":"2025-03-14T16:48:28+00:00","lastContributor":{"id":"11751","username":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/812ef240-cf75-4f90-8ad3-76f9d6224fb3.png"},"lastPostId":0,"author":{"id":"11751","username":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/812ef240-cf75-4f90-8ad3-76f9d6224fb3.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/phrase-to-edit-the-you-re-attending-modal-27356"},"id":"8331","publicId":"27356","title":"Phrase to edit the You're Attending modal","content":"<p>When a user registers for an event, they see a screen title You\u2019re Attending.<\/p><p>I have found the phrase to adjust the title, but I would really like to add more info to the screen. Is that possible?<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/05aa44a7-be52-4947-aaf4-8da8b6d66f87.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":1,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-03-14T14:50:38+00:00","lastActivityAt":"2025-03-14T14:50:38+00:00","lastContributor":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"lastPostId":0,"author":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/why-is-the-show-more-button-out-of-theme-27354"},"id":"8330","publicId":"27354","title":"Why is the 'show more' button out of theme?","content":"<p>The \u2018show more\u2019 button to view attendees of an event is a standard button. Why is this not following the defined theme from settings?<\/p><p>\u00a0<\/p><p>Is it a bug, oversight?\u00a0<\/p><p>FYI \u200b<user-mention data-id=\"12396\">@Bobby Loftus<\/user-mention>\u00a0\u200b<user-mention data-id=\"4258\">@Julian<\/user-mention>\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4952cf94-741b-4d62-82c8-bf11654a659d.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-03-14T13:30:36+00:00","lastActivityAt":"2025-03-14T13:30:36+00:00","lastContributor":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"lastPostId":0,"author":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-success-cs-15","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/difference-between-adoption-explorer-and-adoption-tracker-27353"},"id":"8329","publicId":"27353","title":"Difference between Adoption Explorer and Adoption Tracker","content":"<p>What are the differences between Adoption Explorer and Adoption Tracker?<\/p><p>Adoption Tracker was introduced at the beginning of February, according to the Janurary release notes. However, it doesn\u2019t refer the differences between AX and AT despite the similarity of the feature.<\/p><p>Could somebody explain the difference?<\/p><p>Thanks.<\/p>","categoryName":"Customer Success (CS)","categoryId":"15","contentType":"question","featuredImage":"","likes":1,"views":23,"votes":0,"replyCount":3,"publishedAt":"2025-03-14T08:47:51+00:00","lastActivityAt":"2025-03-14T12:46:29+00:00","lastContributor":{"id":"6075","username":"romihache","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4d65495-ce2f-42c7-af6b-4af9673effd5.png"},"lastPostId":26082,"author":{"id":"7560","username":"Shin","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120828"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-success-cs-15","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/see-user-group-associations-provisioning-licenses-27310"},"id":"8316","publicId":"27310","title":"See User Group Associations\/Provisioning Licenses?","content":"<p>Hi Gainsight Community,<br \/><br \/>I am a newer Admin. We have been struggling to find a solid way to provision our Licenses, Permission Bundles, etc. I built an API call that would provision the appropriate license and bundle, but I am really struggling with identifying the users.<br \/><br \/>I had this\u00a0<u>genius<\/u>\u00a0(it was genius to me, but I am also very new)\u00a0idea to use User Groups. To me, if a user is in a user group, give them this license works perfect. However, I was quickly thwarted when I realized I cannot actually see User to User Group associations in the rules engine.\u00a0<br \/><br \/>Is this a point of frustration for anyone else? Why isn\u2019t this a feature? Do people have better ways of provisioning their users what they need?<br \/><br \/>The reason why User Groups sounded wonderful is that we feel comfortable giving our managers user group edit access, and they can have that with out being able to edit individual users.<\/p>","categoryName":"Customer Success (CS)","categoryId":"15","contentType":"question","featuredImage":"","likes":0,"views":40,"votes":0,"replyCount":5,"publishedAt":"2025-03-08T14:38:27+00:00","lastActivityAt":"2025-03-13T15:47:21+00:00","lastContributor":{"id":"5338","username":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png"},"lastPostId":26076,"author":{"id":"15714","username":"nmills2121","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 days ago","lastReplyPublicId":"120807"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/scheduling-email-campaigns-based-on-segments-27341"},"id":"8326","publicId":"27341","title":"Scheduling Email Campaigns based on segments","content":"<p>Hi! I just want to check something. We have a big event coming up and have created a segment for people in our community who have not registered. Our plan is to send messaging to those folks pushing them to sign up.\u00a0<\/p><p>\u00a0<\/p><p>If we schedule the email campaign to go out in 2 weeks from now, will the message be sent to everyone in the segment when we scheduled it, or everyone in the segment for when it sends (in 2 weeks)?<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":0,"views":21,"votes":0,"replyCount":1,"publishedAt":"2025-03-12T21:42:44+00:00","lastActivityAt":"2025-03-13T13:09:57+00:00","lastContributor":{"id":"9545","username":"DannyPancratz","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/667b5cf6-18c1-4de1-968d-eddb425ee798.png"},"lastPostId":26072,"author":{"id":"15175","username":"LuH","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/2af4a58e-672d-49f8-acef-2bc9f0676aac.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 days ago","lastReplyPublicId":"120792"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/can-we-tweak-how-things-appear-on-mobile-27309"},"id":"8315","publicId":"27309","title":"Can we tweak how things appear on mobile?","content":"<p>Hi - Are we able to format how the community looks on mobile? A couple places I\u2019d change:<\/p><p>We\u2019re a private community and the image behind the login page (added via CSS) is really cut off. I\u2019d probably resize.<\/p><p>For the top banner - we have the design mostly on the right hand side. None of that shows on mobile; it\u2019s just orange.\u00a0<\/p><p>The content is there; the formatting just doesn\u2019t translate well.<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":2,"views":28,"votes":0,"replyCount":3,"publishedAt":"2025-03-07T18:58:03+00:00","lastActivityAt":"2025-03-12T18:42:31+00:00","lastContributor":{"id":"11751","username":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/812ef240-cf75-4f90-8ad3-76f9d6224fb3.png"},"lastPostId":26067,"author":{"id":"11751","username":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/812ef240-cf75-4f90-8ad3-76f9d6224fb3.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 days 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There are out of the box report widgets but they can only be added to the summary section of the C360 and the reports are limited. 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Currently, to achieve this, I have to force the exact same data from that standard object to a separate low volume object. Doing it this way causes issues because I can only push data to that object every two hours, when real-time updates would be ideal. If a custom field from the person was allowed to be edited, it would update the object and give everyone the data needed across the platform immediately.\u00a0 It seems counterproductive to not allow this since I\u2019m essentially storing \u2018person\u2019 data in a non-person object just to allow inline editing, but it\u2019s not on the person object so this causes many limitations.<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":29,"votes":4,"replyCount":1,"publishedAt":"2024-04-02T22:51:01+00:00","lastActivityAt":"2025-03-14T20:13:41+00:00","lastContributor":{"id":"10301","username":"nburke","avatar":""},"lastPostId":46486,"author":{"id":"3264","username":"jamie_anderson","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4a3c9d0b-096b-4ef1-9a5c-0861d6df52ec.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120851"},{"categoryUrl":"https:\/\/communities.gainsight.com\/dealing-with-spam-35","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/dealing-with-spam-35\/best-practices-for-dealing-with-spam-25188"},"id":"2827","publicId":"25188","title":"Best Practices For Dealing With Spam","content":"<p><strong>Introduction to Spam<\/strong><\/p><p><span style=\"color:#000000;\">Nobody wants spam in their community. It\u2019s annoying for you and your members!\u00a0 Unfortunately, when we manage an enterprise community, we will inevitably run into it at some point. If you\u2019re reading this article, chances are you\u2019re running into it now.\u00a0 On any platform where users can create accounts and post content, spammers will try to take advantage. Without effective measures, they will try to flood your community with unsolicited links, gaining 'free' access to your audience.<\/span><\/p><p><span style=\"color:#000000;\">Spammer tactics have evolved over the years. It\u2019s important to note, that in our experience, there is generally a human behind spam accounts. This is one of the reasons that automated measures\u00a0alone are\u00a0not 100% effective. Spammers will typically identify a community and start \u2018testing the defences\u2019 by creating accounts and posting some relatively innocent content.\u00a0 In some cases they\u2019ll re-purpose real content from other topics, making it harder to identify.\u00a0 Inevitably, at some point, their posts will start including links.<\/span><\/p><p><span style=\"color:#000000;\">Some degree of spam may be inevitable, but thankfully there are powerful tools and best practices at our disposal that we can put into play to deter spammers. And that\u2019s the key principle - the goal is to deter spammers so that their efforts feel wasted.\u00a0 They\u2019ll then move on.\u00a0\u00a0<\/span><\/p><p><span style=\"color:#000000;\">So let\u2019s look at how we do that.<\/span><\/p><p><span style=\"color:#000000;\"><strong>Spam detection powered by Akismet<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Our Gainsight CC platform includes a powerful automated AI and machine learning <\/span><a href=\"https:\/\/communities.gainsight.com\/dealing-with-spam-35\/how-to-enable-the-spam-filter-and-moderate-spam-18914?tid=18914&amp;fid=35\"><span style=\"color:#1155cc;\"><u>spam-fighting filter<\/u><\/span><\/a><span style=\"color:#000000;\"> powered by Akismet.\u00a0 We recommend to all of our customers to have this filter enabled (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Spam prevention<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 This spam detection filter will work to identify incoming spam based on known patterns.\u00a0\u00a0<\/span><\/p><p><span style=\"color:#000000;\">When the spam detection fails to automatically detect incoming spam, it\u2019s important to click on <\/span><span style=\"color:#000000;\"><strong>Mark as spam <\/strong><\/span><span style=\"color:#000000;\">in the moderate topic view.\u00a0 This will help the filter to learn and detect this type of spam automatically in the future.<\/span><\/p><p><span style=\"color:#000000;\">Identified spam will appear in the <strong>Content<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Spam<\/strong><\/span><span style=\"color:#000000;\"> folder, where you can validate that flagged content is, indeed, spam.\u00a0 This validation is important as it is possible to get a false positive. It can be a good idea to exempt active members from the spam checker so they don\u2019t run the risk of experiencing a false positive.\u00a0 A smart way to do that is to create a custom role that is exempt from the spam checker and automatically assign it to members via a rank, once they pass a certain threshold.\u00a0\u00a0<\/span><\/p><p><strong><em>Note on data privacy<\/em><\/strong><\/p><content-spoiler><p>\u00a0<\/p><p><span style=\"color:#000000;\">Akismet is a third-party but no personally identifiable information is sent to it as part of our integration. Here is an example of the content that is sent to Akismet:<\/span><\/p><p><span style=\"color:#188038;\">{<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"blog\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"https:\/\/gainsight-us.insided.com\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"user_ip\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"0xcc62fd51caf7580d19146dad8c0916f2\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_author\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"users_username\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_content\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"&lt;p&gt;This is the content&lt;\/p&gt;\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_type\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"forum-post\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_author_email\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"0xcaaa85b24f7a4705bfe699e22075f44e\"<\/span><\/p><p><span style=\"color:#188038;\">}<\/span><\/p><p><span style=\"color:#000000;\">As you can see, no identifiable information about the user is transmitted. All that is sent are hashed versions of the email address and IP address, which Akismet then uses to look up known spammers.<\/span><\/p><\/content-spoiler><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Pre-moderation rules<\/strong><\/span><\/p><p><span style=\"color:#000000;\">A handy tool in the CC platform is <\/span><a href=\"https:\/\/communities.gainsight.com\/dealing-with-spam-35\/how-to-configure-the-keyword-blocker-19879?tid=19879&amp;fid=35\"><span style=\"color:#1155cc;\"><u>the keyword blocker<\/u><\/span><\/a><span style=\"color:#000000;\"> (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Pre-moderation rules<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Keyword blocker<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 It allows you to configure a set of words and phrases that will automatically trigger a post to go to the <\/span><span style=\"color:#000000;\"><strong>Pending<\/strong><\/span><span style=\"color:#000000;\"> queue, where a moderator will need to approve the post before it appears in the community.\u00a0 This is often used for profanity but it can also be used to fight spam.\u00a0 Simply add any distinct terms that spammers are using in your community to this filter.<\/span><\/p><p><span style=\"color:#000000;\">You also have the option of enabling moderator approval of all new content (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Pre-moderation rules<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Moderator approval of new topics and replies<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 We rarely encourage this feature to be enabled, as it impacts the experience of all members significantly, but it can be a useful tool to enable for a short period of time in extreme cases, as it will heavily deter spammers.<\/span><\/p><p><span style=\"color:#000000;\">One more powerful option is to enable registration approvals (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Registration rules<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Registration approvals<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 This is another feature we would only recommend to enable in extreme situations, but similar to moderation approval of all new content, it can be a useful way to powerfully deter spammers by blocking their ability to create new accounts.<\/span><\/p><p><span style=\"color:#000000;\">If you do get to the stage of\u00a0locking\u00a0down content or registrations\u00a0pending approval from moderators,\u00a0the spammers will generally move on quickly. If you are unsure if the spammers have moved on, you are welcome to email our engineers at\u00a0<\/span><a href=\"mailto:ccsupport@gainsight.com\"><span style=\"color:#1155cc;\"><u>ccsupport@gainsight.com<\/u><\/span><\/a><span style=\"color:#000000;\"> who can dig into the traffic data for you.<\/span><\/p><p><span style=\"color:#000000;\"><strong>Community Management and Moderation Best Practices<\/strong><\/span><\/p><p><span style=\"color:#000000;\">The tools above are very powerful, but as we\u2019re dealing with humans who are able to quickly adjust their tactics, it\u2019s important to also apply some daily best practices:<\/span><\/p><ul><li><span style=\"color:#000000;\">If you\u2019re seeing spammers starting to target your community, regularly monitor the User Overview (<\/span><span style=\"color:#000000;\"><strong>Users<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>User Overview<\/strong><\/span><span style=\"color:#000000;\">) page for new registrations.\u00a0 Some spammers are easily identifiable by their email addresses or terms they\u2019ve entered in their profile fields.\u00a0 By doing this regularly you\u2019re likely able to ban spammer accounts before they\u2019ve posted their first content.<\/span><\/li>\t<li><span style=\"color:#000000;\">You may sometimes find it challenging to identify if a member is a spammer or not.\u00a0 There might be something slightly \u2018off\u2019 about the username, email address or the posted content, but not enough to be entirely certain.\u00a0 In those cases you can check the IP address within the topic moderation view.\u00a0 Spammers will sometimes create multiple accounts from the same IP.\u00a0 When still in doubt, you can choose to simply keep an eye on the account.\u00a0 Or send a friendly private message to gauge if the member is genuine or not.<\/span><\/li>\t<li><span style=\"color:#000000;\">While it can be inconvenient in the short-term, if you\u2019re finding that spammers are starting to target your community it\u2019s a good idea to prioritize moderation so that new accounts and spam content are identified and removed as quickly as possible.\u00a0 Again, you want to deter them as much as possible - once they realize that your community is tightly moderated, they will feel that their efforts are wasted and they will move on.\u00a0\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\">Encourage your community members to report suspicious activity to you. You may want to set up your email address to directly receive notifications of reported content (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Moderation notifications<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Reported content<\/strong><\/span><span style=\"color:#000000;\">) to help you take swift action on these reports.<\/span><\/li><\/ul><p><span style=\"color:#000000;\">With these tools and best practices you should be able to prevent and deter spammers from sticking around in your community.\u00a0 Hang in there, and you will win!<\/span><\/p><p><span style=\"color:#000000;\">One final note, which is more long-term and strategic, is that implementing Single Sign-On (SSO) can be a helpful ingredient in preventing spam in the long-term, as it will take more effort for spammers to set up an account and will give you more options around the registration flow.\u00a0 We don\u2019t generally see SSO set up for this reason alone, but it\u2019s definitely one factor to consider if you\u2019re thinking about it.<\/span><\/p><p>\u00a0<\/p>","categoryName":"Dealing with spam","categoryId":"35","contentType":"article","featuredImage":"","likes":1,"views":153,"votes":0,"replyCount":4,"publishedAt":"2024-08-07T13:03:52+00:00","lastActivityAt":"2025-03-14T20:12:05+00:00","lastContributor":{"id":"11949","username":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png"},"lastPostId":10149,"author":{"id":"7338","username":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120850"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/private-messages-spam-18588"},"id":"11273","publicId":"18588","title":"Private messages (spam)","content":"<p>Last weekend we had an user spamming several community members through private messages (DM). Fortunately, a super user contacted us in the evening to let us know he received a spam message.<\/p><ul><li>Is there a policy with regards to sending several private messages to different users within x timespan? For example, when sending x messages to y users within x time the DM-feature is temp. disabled (freeze) and the moderator notified?<\/li><\/ul><ul><li>It would also be great if the moderators would receive a notification\/alert when an user is sending mass DM\u2019s.<\/li><\/ul>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"conversation","featuredImage":"","likes":3,"views":546,"votes":0,"replyCount":35,"publishedAt":"2018-05-14T09:10:03+00:00","lastActivityAt":"2025-03-14T19:59:52+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":54277,"author":{"id":"11328","username":"Niels Kamper","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/e109fa5f-d63d-4933-8e31-c911a1c0a629.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120849"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/report-spam-from-the-private-messages-19950"},"id":"9868","publicId":"19950","title":"Report spam from the private messages","content":"<p>Hi there,<\/p><p>It would be convenient to have an option to flag spam right in private messages.<\/p><p>Here is the comment from the community members -\u00a0<a href=\"https:\/\/community.miro.com\/lounge-area-61\/spam-in-miro-community-2372\">https:\/\/community.miro.com\/lounge-area-61\/spam-in-miro-community-2372<\/a><\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":170,"votes":30,"replyCount":15,"publishedAt":"2020-11-19T09:06:06+00:00","lastActivityAt":"2025-03-14T19:57:06+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":46485,"author":{"id":"11754","username":"Marina Perminova","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/59433ecd-59eb-4bc8-a9b8-91cee9e01344.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"Open","textColor":"000000","backgroundColor":"86e5dd"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120848"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/can-community-sso-recognize-a-user-already-logged-in-on-the-product-side-27358"},"id":"8333","publicId":"27358","title":"Can Community SSO recognize a user already logged in on the product side?","content":"<p>We use SSO so that our users have the same login credentials for our product and our community\u00a0\u2705<\/p><p>\u00a0<\/p><p>Does anyone know if there\u2019s a way to make a user who is logged in to our product be automatically logged into Community?<\/p><p>\u00a0<\/p><p>Context:<\/p><p>We\u2019d like to add more links to our community within product. And we\u2019d love if it our users wouldn\u2019t have to log in again to our\u00a0community.<\/p><p>\u00a0<\/p><p>Any ideas?<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":1,"views":16,"votes":0,"replyCount":1,"publishedAt":"2025-03-14T16:01:40+00:00","lastActivityAt":"2025-03-14T17:41:09+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":26090,"author":{"id":"13737","username":"jwren","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days 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And we\u2019d love if it our users wouldn\u2019t have to log in again to our\u00a0community.<\/p><p>\u00a0<\/p><p>Any ideas?<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":1,"views":16,"votes":0,"replyCount":1,"publishedAt":"2025-03-14T16:01:40+00:00","lastActivityAt":"2025-03-14T17:41:09+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":26090,"author":{"id":"13737","username":"jwren","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120844"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/new-topic-choose-category-why-all-the-categories-are-listed-27357"},"id":"8332","publicId":"27357","title":"New topic, choose category. Why all the categories are listed?","content":"<p>I havent thought this before but one of our user reported this:<\/p><p>User wrote, that when he\/she starts new topic, it is difficult to find correct category to where to publish topic. Later on user added, that in the Category listing there are bunch of categories but it isnt possible to publish new topics in all of them.<\/p><p>And yes, it is true. I tested this here as well, when choosing Category I can see, for example \u201cCommunity news\u201d category, but I cant publish new topic there:<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/b483b4bf-2c97-4069-8090-fb567c93370a.png\" \/><\/figure><p>\u00a0<\/p><p>This is confusing. Also, when there are bunch of categories, it would be better UX if there is only visible the categories when user have rights to publish new topics there.<\/p><p>Is there anything I can do?<\/p><p>And, what is phrase to translate that error in Finnish?<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":2,"views":26,"votes":0,"replyCount":4,"publishedAt":"2025-03-14T14:59:55+00:00","lastActivityAt":"2025-03-14T16:53:21+00:00","lastContributor":{"id":"12447","username":"Chris Hackett","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b5df4dc7-5954-4193-9ec4-5682b374c49c.png"},"lastPostId":26088,"author":{"id":"11949","username":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120841"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/how-do-i-change-colors-on-our-registration-page-27359"},"id":"8334","publicId":"27359","title":"How do I change colors on our registration page?","content":"<p>Hi Community,<\/p><p>I could use a bit of help. I\u2019m not sure how to make some edits to our registration page. I assume the colors are from choices on the homepage?<\/p><p>Here\u2019s what I\u2019d like to change:<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/58bca735-6128-477f-9171-b5610fe1ee28.png\" \/><\/figure><p>Error Messages are appearing in orange. It\u2019s one of our colors, but we can\u2019t use orange on white. Does anyone know what field that is?<\/p><p>And the check box for terms and conditions is tiny. Can we make it larger and maybe bold?<\/p><p>And just feedback - if you try to join and have missed that terms and conditions box, it clears the whole page, which is annoying. Any way to fix it?<\/p><p>\u00a0<\/p><p>Thank you!\u00a0<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":0,"views":4,"votes":0,"replyCount":0,"publishedAt":"2025-03-14T16:48:28+00:00","lastActivityAt":"2025-03-14T16:48:28+00:00","lastContributor":{"id":"11751","username":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/812ef240-cf75-4f90-8ad3-76f9d6224fb3.png"},"lastPostId":0,"author":{"id":"11751","username":"Kgastaldo","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/812ef240-cf75-4f90-8ad3-76f9d6224fb3.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/phrase-to-edit-the-you-re-attending-modal-27356"},"id":"8331","publicId":"27356","title":"Phrase to edit the You're Attending modal","content":"<p>When a user registers for an event, they see a screen title You\u2019re Attending.<\/p><p>I have found the phrase to adjust the title, but I would really like to add more info to the screen. Is that possible?<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/05aa44a7-be52-4947-aaf4-8da8b6d66f87.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":1,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-03-14T14:50:38+00:00","lastActivityAt":"2025-03-14T14:50:38+00:00","lastContributor":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"lastPostId":0,"author":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/why-is-the-show-more-button-out-of-theme-27354"},"id":"8330","publicId":"27354","title":"Why is the 'show more' button out of theme?","content":"<p>The \u2018show more\u2019 button to view attendees of an event is a standard button. Why is this not following the defined theme from settings?<\/p><p>\u00a0<\/p><p>Is it a bug, oversight?\u00a0<\/p><p>FYI \u200b<user-mention data-id=\"12396\">@Bobby Loftus<\/user-mention>\u00a0\u200b<user-mention data-id=\"4258\">@Julian<\/user-mention>\u00a0<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4952cf94-741b-4d62-82c8-bf11654a659d.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":0,"publishedAt":"2025-03-14T13:30:36+00:00","lastActivityAt":"2025-03-14T13:30:36+00:00","lastContributor":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"lastPostId":0,"author":{"id":"7427","username":"Alistair FIeld","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/5c9f50a7-c604-4c68-a417-a1c278d5aa2a.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-success-cs-15","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/difference-between-adoption-explorer-and-adoption-tracker-27353"},"id":"8329","publicId":"27353","title":"Difference between Adoption Explorer and Adoption Tracker","content":"<p>What are the differences between Adoption Explorer and Adoption Tracker?<\/p><p>Adoption Tracker was introduced at the beginning of February, according to the Janurary release notes. However, it doesn\u2019t refer the differences between AX and AT despite the similarity of the feature.<\/p><p>Could somebody explain the difference?<\/p><p>Thanks.<\/p>","categoryName":"Customer Success (CS)","categoryId":"15","contentType":"question","featuredImage":"","likes":1,"views":23,"votes":0,"replyCount":3,"publishedAt":"2025-03-14T08:47:51+00:00","lastActivityAt":"2025-03-14T12:46:29+00:00","lastContributor":{"id":"6075","username":"romihache","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c4d65495-ce2f-42c7-af6b-4af9673effd5.png"},"lastPostId":26082,"author":{"id":"7560","username":"Shin","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120828"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-success-cs-15","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-success-cs-15\/see-user-group-associations-provisioning-licenses-27310"},"id":"8316","publicId":"27310","title":"See User Group Associations\/Provisioning Licenses?","content":"<p>Hi Gainsight Community,<br \/><br \/>I am a newer Admin. We have been struggling to find a solid way to provision our Licenses, Permission Bundles, etc. I built an API call that would provision the appropriate license and bundle, but I am really struggling with identifying the users.<br \/><br \/>I had this\u00a0<u>genius<\/u>\u00a0(it was genius to me, but I am also very new)\u00a0idea to use User Groups. To me, if a user is in a user group, give them this license works perfect. However, I was quickly thwarted when I realized I cannot actually see User to User Group associations in the rules engine.\u00a0<br \/><br \/>Is this a point of frustration for anyone else? Why isn\u2019t this a feature? Do people have better ways of provisioning their users what they need?<br \/><br \/>The reason why User Groups sounded wonderful is that we feel comfortable giving our managers user group edit access, and they can have that with out being able to edit individual users.<\/p>","categoryName":"Customer Success (CS)","categoryId":"15","contentType":"question","featuredImage":"","likes":0,"views":40,"votes":0,"replyCount":5,"publishedAt":"2025-03-08T14:38:27+00:00","lastActivityAt":"2025-03-13T15:47:21+00:00","lastContributor":{"id":"5338","username":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png"},"lastPostId":26076,"author":{"id":"15714","username":"nmills2121","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 days ago","lastReplyPublicId":"120807"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/scheduling-email-campaigns-based-on-segments-27341"},"id":"8326","publicId":"27341","title":"Scheduling Email Campaigns based on segments","content":"<p>Hi! I just want to check something. We have a big event coming up and have created a segment for people in our community who have not registered. 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They are suggesting that it is better to have one login for everything in Gainsight.\u00a0<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":8,"votes":1,"replyCount":1,"publishedAt":"2025-03-12T22:12:19+00:00","lastActivityAt":"2025-03-14T23:39:26+00:00","lastContributor":{"id":"15763","username":"Markus S","avatar":""},"lastPostId":46488,"author":{"id":"8487","username":"Peddi Raju Gadi","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120855"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/community-exclusive-section-for-the-c360-27360"},"id":"11783","publicId":"27360","title":"Community exclusive section for the C360","content":"<p>Posting on behalf of a customer.\u00a0<\/p><p>\u00a0<\/p><p>Currently there doesn\u2019t exist an exclusive C360 section for community based information. There are out of the box report widgets but they can only be added to the summary section of the C360 and the reports are limited. Customer would like the ability to have an exclusive section for community information similar to how we have exclusive sections for scorecard information, surveys, etc.\u00a0<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":2,"votes":1,"replyCount":0,"publishedAt":"2025-03-14T20:54:31+00:00","lastActivityAt":"2025-03-14T20:54:31+00:00","lastContributor":{"id":"15013","username":"Dakota Copeland","avatar":""},"lastPostId":0,"author":{"id":"15013","username":"Dakota Copeland","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/enable-users-to-edit-custom-field-in-relationship-mass-edit-report-15712"},"id":"11675","publicId":"15712","title":"Enable users to edit custom field in Relationship mass edit report","content":"<p>If we can have a feature where users can edit custom fields in Relationship\u00a0Mass Edit report.<br \/>So CSMs can directly update the custom field for their accounts in\u00a0report.<br \/>\u00a0<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":24,"votes":3,"replyCount":2,"publishedAt":"2023-02-03T12:19:42+00:00","lastActivityAt":"2025-03-14T20:14:56+00:00","lastContributor":{"id":"10301","username":"nburke","avatar":""},"lastPostId":46487,"author":{"id":"5210","username":"abgupta","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120852"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/ability-to-inline-edit-a-custom-field-on-report-built-from-standard-object-23949"},"id":"10744","publicId":"23949","title":"Ability to inline edit a custom field on report built from standard object","content":"<p>I need to be able to add a report to a dashboard that is built from a standard object, or has a lookup to a standard object, and have the option to enable inline editing for custom fields I\u2019ve added to the object.<\/p><p>I have a team that needs to see a territory\/regional view of persons, with inline editable fields for the person in the report. Currently, to achieve this, I have to force the exact same data from that standard object to a separate low volume object. Doing it this way causes issues because I can only push data to that object every two hours, when real-time updates would be ideal. If a custom field from the person was allowed to be edited, it would update the object and give everyone the data needed across the platform immediately.\u00a0 It seems counterproductive to not allow this since I\u2019m essentially storing \u2018person\u2019 data in a non-person object just to allow inline editing, but it\u2019s not on the person object so this causes many limitations.<\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":29,"votes":4,"replyCount":1,"publishedAt":"2024-04-02T22:51:01+00:00","lastActivityAt":"2025-03-14T20:13:41+00:00","lastContributor":{"id":"10301","username":"nburke","avatar":""},"lastPostId":46486,"author":{"id":"3264","username":"jamie_anderson","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4a3c9d0b-096b-4ef1-9a5c-0861d6df52ec.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"New Idea","textColor":"000000","backgroundColor":"bae2f7"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120851"},{"categoryUrl":"https:\/\/communities.gainsight.com\/dealing-with-spam-35","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/dealing-with-spam-35\/best-practices-for-dealing-with-spam-25188"},"id":"2827","publicId":"25188","title":"Best Practices For Dealing With Spam","content":"<p><strong>Introduction to Spam<\/strong><\/p><p><span style=\"color:#000000;\">Nobody wants spam in their community. It\u2019s annoying for you and your members!\u00a0 Unfortunately, when we manage an enterprise community, we will inevitably run into it at some point. If you\u2019re reading this article, chances are you\u2019re running into it now.\u00a0 On any platform where users can create accounts and post content, spammers will try to take advantage. Without effective measures, they will try to flood your community with unsolicited links, gaining 'free' access to your audience.<\/span><\/p><p><span style=\"color:#000000;\">Spammer tactics have evolved over the years. It\u2019s important to note, that in our experience, there is generally a human behind spam accounts. This is one of the reasons that automated measures\u00a0alone are\u00a0not 100% effective. Spammers will typically identify a community and start \u2018testing the defences\u2019 by creating accounts and posting some relatively innocent content.\u00a0 In some cases they\u2019ll re-purpose real content from other topics, making it harder to identify.\u00a0 Inevitably, at some point, their posts will start including links.<\/span><\/p><p><span style=\"color:#000000;\">Some degree of spam may be inevitable, but thankfully there are powerful tools and best practices at our disposal that we can put into play to deter spammers. And that\u2019s the key principle - the goal is to deter spammers so that their efforts feel wasted.\u00a0 They\u2019ll then move on.\u00a0\u00a0<\/span><\/p><p><span style=\"color:#000000;\">So let\u2019s look at how we do that.<\/span><\/p><p><span style=\"color:#000000;\"><strong>Spam detection powered by Akismet<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Our Gainsight CC platform includes a powerful automated AI and machine learning <\/span><a href=\"https:\/\/communities.gainsight.com\/dealing-with-spam-35\/how-to-enable-the-spam-filter-and-moderate-spam-18914?tid=18914&amp;fid=35\"><span style=\"color:#1155cc;\"><u>spam-fighting filter<\/u><\/span><\/a><span style=\"color:#000000;\"> powered by Akismet.\u00a0 We recommend to all of our customers to have this filter enabled (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Spam prevention<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 This spam detection filter will work to identify incoming spam based on known patterns.\u00a0\u00a0<\/span><\/p><p><span style=\"color:#000000;\">When the spam detection fails to automatically detect incoming spam, it\u2019s important to click on <\/span><span style=\"color:#000000;\"><strong>Mark as spam <\/strong><\/span><span style=\"color:#000000;\">in the moderate topic view.\u00a0 This will help the filter to learn and detect this type of spam automatically in the future.<\/span><\/p><p><span style=\"color:#000000;\">Identified spam will appear in the <strong>Content<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Spam<\/strong><\/span><span style=\"color:#000000;\"> folder, where you can validate that flagged content is, indeed, spam.\u00a0 This validation is important as it is possible to get a false positive. It can be a good idea to exempt active members from the spam checker so they don\u2019t run the risk of experiencing a false positive.\u00a0 A smart way to do that is to create a custom role that is exempt from the spam checker and automatically assign it to members via a rank, once they pass a certain threshold.\u00a0\u00a0<\/span><\/p><p><strong><em>Note on data privacy<\/em><\/strong><\/p><content-spoiler><p>\u00a0<\/p><p><span style=\"color:#000000;\">Akismet is a third-party but no personally identifiable information is sent to it as part of our integration. Here is an example of the content that is sent to Akismet:<\/span><\/p><p><span style=\"color:#188038;\">{<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"blog\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"https:\/\/gainsight-us.insided.com\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"user_ip\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"0xcc62fd51caf7580d19146dad8c0916f2\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_author\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"users_username\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_content\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"&lt;p&gt;This is the content&lt;\/p&gt;\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_type\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"forum-post\",<\/span><\/p><p><span style=\"color:#000000;\">\u00a0\u00a0\u00a0\u00a0<\/span><span style=\"color:#188038;\">\"comment_author_email\":<\/span><span style=\"color:#000000;\"> <\/span><span style=\"color:#188038;\">\"0xcaaa85b24f7a4705bfe699e22075f44e\"<\/span><\/p><p><span style=\"color:#188038;\">}<\/span><\/p><p><span style=\"color:#000000;\">As you can see, no identifiable information about the user is transmitted. All that is sent are hashed versions of the email address and IP address, which Akismet then uses to look up known spammers.<\/span><\/p><\/content-spoiler><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Pre-moderation rules<\/strong><\/span><\/p><p><span style=\"color:#000000;\">A handy tool in the CC platform is <\/span><a href=\"https:\/\/communities.gainsight.com\/dealing-with-spam-35\/how-to-configure-the-keyword-blocker-19879?tid=19879&amp;fid=35\"><span style=\"color:#1155cc;\"><u>the keyword blocker<\/u><\/span><\/a><span style=\"color:#000000;\"> (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Pre-moderation rules<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Keyword blocker<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 It allows you to configure a set of words and phrases that will automatically trigger a post to go to the <\/span><span style=\"color:#000000;\"><strong>Pending<\/strong><\/span><span style=\"color:#000000;\"> queue, where a moderator will need to approve the post before it appears in the community.\u00a0 This is often used for profanity but it can also be used to fight spam.\u00a0 Simply add any distinct terms that spammers are using in your community to this filter.<\/span><\/p><p><span style=\"color:#000000;\">You also have the option of enabling moderator approval of all new content (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Pre-moderation rules<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Moderator approval of new topics and replies<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 We rarely encourage this feature to be enabled, as it impacts the experience of all members significantly, but it can be a useful tool to enable for a short period of time in extreme cases, as it will heavily deter spammers.<\/span><\/p><p><span style=\"color:#000000;\">One more powerful option is to enable registration approvals (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Registration rules<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Registration approvals<\/strong><\/span><span style=\"color:#000000;\">).\u00a0 This is another feature we would only recommend to enable in extreme situations, but similar to moderation approval of all new content, it can be a useful way to powerfully deter spammers by blocking their ability to create new accounts.<\/span><\/p><p><span style=\"color:#000000;\">If you do get to the stage of\u00a0locking\u00a0down content or registrations\u00a0pending approval from moderators,\u00a0the spammers will generally move on quickly. If you are unsure if the spammers have moved on, you are welcome to email our engineers at\u00a0<\/span><a href=\"mailto:ccsupport@gainsight.com\"><span style=\"color:#1155cc;\"><u>ccsupport@gainsight.com<\/u><\/span><\/a><span style=\"color:#000000;\"> who can dig into the traffic data for you.<\/span><\/p><p><span style=\"color:#000000;\"><strong>Community Management and Moderation Best Practices<\/strong><\/span><\/p><p><span style=\"color:#000000;\">The tools above are very powerful, but as we\u2019re dealing with humans who are able to quickly adjust their tactics, it\u2019s important to also apply some daily best practices:<\/span><\/p><ul><li><span style=\"color:#000000;\">If you\u2019re seeing spammers starting to target your community, regularly monitor the User Overview (<\/span><span style=\"color:#000000;\"><strong>Users<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>User Overview<\/strong><\/span><span style=\"color:#000000;\">) page for new registrations.\u00a0 Some spammers are easily identifiable by their email addresses or terms they\u2019ve entered in their profile fields.\u00a0 By doing this regularly you\u2019re likely able to ban spammer accounts before they\u2019ve posted their first content.<\/span><\/li>\t<li><span style=\"color:#000000;\">You may sometimes find it challenging to identify if a member is a spammer or not.\u00a0 There might be something slightly \u2018off\u2019 about the username, email address or the posted content, but not enough to be entirely certain.\u00a0 In those cases you can check the IP address within the topic moderation view.\u00a0 Spammers will sometimes create multiple accounts from the same IP.\u00a0 When still in doubt, you can choose to simply keep an eye on the account.\u00a0 Or send a friendly private message to gauge if the member is genuine or not.<\/span><\/li>\t<li><span style=\"color:#000000;\">While it can be inconvenient in the short-term, if you\u2019re finding that spammers are starting to target your community it\u2019s a good idea to prioritize moderation so that new accounts and spam content are identified and removed as quickly as possible.\u00a0 Again, you want to deter them as much as possible - once they realize that your community is tightly moderated, they will feel that their efforts are wasted and they will move on.\u00a0\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\">Encourage your community members to report suspicious activity to you. You may want to set up your email address to directly receive notifications of reported content (<\/span><span style=\"color:#000000;\"><strong>Settings<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Moderation notifications<\/strong><\/span><span style=\"color:#000000;\"> &gt; <\/span><span style=\"color:#000000;\"><strong>Reported content<\/strong><\/span><span style=\"color:#000000;\">) to help you take swift action on these reports.<\/span><\/li><\/ul><p><span style=\"color:#000000;\">With these tools and best practices you should be able to prevent and deter spammers from sticking around in your community.\u00a0 Hang in there, and you will win!<\/span><\/p><p><span style=\"color:#000000;\">One final note, which is more long-term and strategic, is that implementing Single Sign-On (SSO) can be a helpful ingredient in preventing spam in the long-term, as it will take more effort for spammers to set up an account and will give you more options around the registration flow.\u00a0 We don\u2019t generally see SSO set up for this reason alone, but it\u2019s definitely one factor to consider if you\u2019re thinking about it.<\/span><\/p><p>\u00a0<\/p>","categoryName":"Dealing with spam","categoryId":"35","contentType":"article","featuredImage":"","likes":1,"views":153,"votes":0,"replyCount":4,"publishedAt":"2024-08-07T13:03:52+00:00","lastActivityAt":"2025-03-14T20:12:05+00:00","lastContributor":{"id":"11949","username":"revote","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e54b13ea-3905-4112-8199-8a4efffd86ec.png"},"lastPostId":10149,"author":{"id":"7338","username":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120850"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/private-messages-spam-18588"},"id":"11273","publicId":"18588","title":"Private messages (spam)","content":"<p>Last weekend we had an user spamming several community members through private messages (DM). Fortunately, a super user contacted us in the evening to let us know he received a spam message.<\/p><ul><li>Is there a policy with regards to sending several private messages to different users within x timespan? For example, when sending x messages to y users within x time the DM-feature is temp. disabled (freeze) and the moderator notified?<\/li><\/ul><ul><li>It would also be great if the moderators would receive a notification\/alert when an user is sending mass DM\u2019s.<\/li><\/ul>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"conversation","featuredImage":"","likes":3,"views":546,"votes":0,"replyCount":35,"publishedAt":"2018-05-14T09:10:03+00:00","lastActivityAt":"2025-03-14T19:59:52+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":54277,"author":{"id":"11328","username":"Niels Kamper","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/90x90\/e109fa5f-d63d-4933-8e31-c911a1c0a629.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120849"},{"categoryUrl":"https:\/\/communities.gainsight.com\/-","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/ideas\/report-spam-from-the-private-messages-19950"},"id":"9868","publicId":"19950","title":"Report spam from the private messages","content":"<p>Hi there,<\/p><p>It would be convenient to have an option to flag spam right in private messages.<\/p><p>Here is the comment from the community members -\u00a0<a href=\"https:\/\/community.miro.com\/lounge-area-61\/spam-in-miro-community-2372\">https:\/\/community.miro.com\/lounge-area-61\/spam-in-miro-community-2372<\/a><\/p>","categoryName":"","categoryId":"","contentType":"idea","featuredImage":"","likes":0,"views":170,"votes":30,"replyCount":15,"publishedAt":"2020-11-19T09:06:06+00:00","lastActivityAt":"2025-03-14T19:57:06+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":46485,"author":{"id":"11754","username":"Marina Perminova","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/59433ecd-59eb-4bc8-a9b8-91cee9e01344.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"Open","textColor":"000000","backgroundColor":"86e5dd"},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days ago","lastReplyPublicId":"120848"},{"categoryUrl":"https:\/\/communities.gainsight.com\/customer-communities-cc-17","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/customer-communities-cc-17\/can-community-sso-recognize-a-user-already-logged-in-on-the-product-side-27358"},"id":"8333","publicId":"27358","title":"Can Community SSO recognize a user already logged in on the product side?","content":"<p>We use SSO so that our users have the same login credentials for our product and our community\u00a0\u2705<\/p><p>\u00a0<\/p><p>Does anyone know if there\u2019s a way to make a user who is logged in to our product be automatically logged into Community?<\/p><p>\u00a0<\/p><p>Context:<\/p><p>We\u2019d like to add more links to our community within product. And we\u2019d love if it our users wouldn\u2019t have to log in again to our\u00a0community.<\/p><p>\u00a0<\/p><p>Any ideas?<\/p>","categoryName":"Customer Communities (CC)","categoryId":"17","contentType":"question","featuredImage":"","likes":1,"views":16,"votes":0,"replyCount":1,"publishedAt":"2025-03-14T16:01:40+00:00","lastActivityAt":"2025-03-14T17:41:09+00:00","lastContributor":{"id":"12141","username":"Blastoise186","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/520bd89b-21e9-4446-8320-53210c8bc735.png"},"lastPostId":26090,"author":{"id":"13737","username":"jwren","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 days 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data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/c4ded539-7c66-40dc-87bc-3b9bc15018fb_thumb.png" title="All About Pulse" alt="All About Pulse" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://communities.gainsight.com/all-about-pulse-8" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">All About Pulse</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">185 topics</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="327"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://communities.gainsight.com/ai-inspiration-and-insights-327" class="link--quiet link--topic link--subforum 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topics</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category" id="category-216"><div class="category-title"><h2><a href="https://communities.gainsight.com/archive-216" class="link--subforum qa-category-link" track="[object Object]">Archive</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta">This section contains archived community content</div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="217"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/1d0dab52-4971-4780-bad9-e6dbcc2f1cb1_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/1d0dab52-4971-4780-bad9-e6dbcc2f1cb1_thumb.png" title="Archived content" alt="Archived content" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://communities.gainsight.com/archived-content-217" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Archived content</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">581 topics</li></ul></div></div></div></div></div></div></div></div></div></div><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-3 is-hidden--loose"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div 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data-props="{"maxResults":10,"timeRange":["thisWeek","allTime"],"title":"Customers changing the game","emptyMessage":"It's a new week! 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This list will populate as soon as we have a few more activities. <p></div><div class="leaderboard-link-text"><a href="/leaderboard?period=thisWeek" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text">It's a new week! This list will populate as soon as we have a few more activities. <p></div><div class="leaderboard-link-text"><a href="/leaderboard?period=allTime" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--announcement_card widget-container--container-2-1-column_2-index-2" data-idx="2"><div class="widget-placeholder"></div></div><div class="widget-container widget-container--event_calendar widget-container--container-2-1-column_2-index-3" data-idx="3"><div class="widget-placeholder"><div data-preact="widget-events-calendar/index" class="" data-props="{"config":{"amount":5,"title":"Gainsight 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game","emptyMessage":"","isPreviewEmptyMessage":false,"excludeUserRole":["roles.super-user","Employee Alum","roles.registered"],"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"config":{"maxResults":5,"excludeUserRole":["roles.super-user","Employee Alum","roles.registered"],"timeRange":["thisWeek","allTime"],"emptyMessage":"","isPreviewEmptyMessage":false,"showLink":true,"linkText":"Show full leaderboard","showLoggedInUserSection":true,"title":"Gainsters changing the game","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"CONTENT"},"phrases":{"Forum":{"{n} point| {n} points":"{n} point| {n} points","leaderboard.logged.in.user":"You","leaderboard.header.ranking":"Ranking","leaderboard.header.points":"Points"}}}"><section role="group" class="widget--leaderboard_points qa-widget-leaderboard_points leaderboard_points qa-leaderboard_points-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading leaderboard_points__heading">Gainsters changing the game</h3><div class="leaderboard-container"><div class="sections__nav "><ul class="tabs--navigation qa-profile-tooltip-tabs"><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab tabs__btn--active" type="button"></button></li><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div><div class="leaderboard-link-text"><a href="/leaderboard?period=thisWeek" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div><div class="leaderboard-link-text"><a href="/leaderboard?period=allTime" class="btn--cta btn--show-more"> Show full leaderboard<svg width="20" height="20" viewBox="0 0 24 24" class="leaderboard-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></div></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--badges widget-container--container-2-1-column_2-index-5" data-idx="5"><div class="widget-placeholder"><div data-preact="widget-badges/BadgesEarned.sync" class="" data-props="{"title":"","config":{"amount":"5","title":"","subtitle":"Recently Awarded Badges","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"Content"},"badges":[{"title":"Level 2 - Journey Orchestrator & Surveys","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9.png","username":"Sravanthi Eleti","userUrl":"\/members\/m-10869"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"Wayne","userUrl":"\/members\/m-5879"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"bytor104","userUrl":"\/members\/m-7096"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"jparker","userUrl":"\/members\/m-6871"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"travis_floyd","userUrl":"\/members\/m-2191"}],"phrases":{"Forum":{"has earned the badge {badgetitle}":"has earned the badge {badgetitle}","Show all badges":"Show all badges"}}}"><section role="group" class="box widget widget--badges qa-widget-badges badges qa-badges-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h4 class="widget__subheading badges__subheading font-normal-weight">Recently Awarded Badges</h4><div><ul track="[object Object]" class="list list--badges unpad--sidebar qa-badges-earned-list"><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/e5c2d42b-1aef-429d-a043-c095007ef3a9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/e5c2d42b-1aef-429d-a043-c095007ef3a9.png" title="Level 2 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