Welcome | Gainsight Community

<!DOCTYPE html> <html lang="en"> <head> <meta name="robots" content="index, follow" /> <meta name="google-site-verification" content="e4RcoxfgBpA6BxMQS5kyp2ZCqIxHN5zuZ-QaJpL-gwk" />  <script async src="https://www.googletagmanager.com/gtag/js?id=UA-139647064-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-139647064-1'); </script>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-D95X6560HT"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-D95X6560HT'); </script>  <style> @import url('https://fonts.googleapis.com/css2?family=Montserrat&display=swap'); </style>  <script type="text/javascript"> (function(n,t,a,e,co){var i="aptrinsic";n[i]=n[i]||function(){ (n[i].q=n[i].q||[]).push(arguments)},n[i].p=e;n[i].c=co; var r=t.createElement("script");r.async=!0,r.src=a+"?a="+e; var c=t.getElementsByTagName("script")[0];c.parentNode.insertBefore(r,c) })(window,document,"https://web-sdk.aptrinsic.com/api/aptrinsic.js","AP-23MZA3YGKNMH-2"); </script>  <script type="text/javascript" src="//script.crazyegg.com/pages/scripts/0119/2042.js" async="async" ></script> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="format-detection" content="telephone=no"> <meta name="HandheldFriendly" content="true" /> <meta http-equiv="X-UA-Compatible" content="ie=edge"><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={licenseKey:"5364be9000",applicationID:"214056673"};;/*! For license information please see nr-loader-rum-1.283.2.min.js.LICENSE.txt */ (()=>{var e,t,r={122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},217:(e,t,r)=>{"use strict";r.d(t,{D0:()=>m,gD:()=>v,xN:()=>h});r(860).K7.genericEvents;const n="experimental.marks",i="experimental.measures",o="experimental.resources",a=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var s=r(614),c=r(944),u=r(384),l=r(122);const d="[data-nr-mask]",f=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(i)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(o)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:s.wk,inactiveMs:s.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){a(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,c.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){a(t)?e.block_selector+=",".concat(t):""!==t&&(0,c.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,c.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},g={},p="All configuration objects require an agent identifier!";function m(e){if(!e)throw new Error(p);if(!g[e])throw new Error("Configuration for ".concat(e," was never set"));return g[e]}function h(e,t){if(!e)throw new Error(p);g[e]=(0,l.a)(t,f());const r=(0,u.nY)(e);r&&(r.init=g[e])}function v(e,t){if(!e)throw new Error(p);var r=m(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>d});var n=r(122),i=r(384),o=r(154),a=r(324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},l={};function d(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!l[e])throw new Error("Runtime for ".concat(e," was never set"));return l[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");l[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(l[e],"harvestCount")||Object.defineProperty(l[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=l[e])}},324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,xv:()=>n});const n="1.283.2",i="PROD",o="CDN"},154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>c,RI:()=>i,WN:()=>l,bv:()=>o,gm:()=>a,mw:()=>s,sb:()=>u});var n=r(863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=c&&"undefined"==typeof SharedWorker,l=((()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);Array.isArray(e)&&e.length>=2&&e[1]})(),Date.now()-(0,n.t)())},687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>d,x3:()=>u});var n=r(836),i=r(606),o=r(860),a=r(646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};l(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),g(e,t,!1),s[e].size&&f(e))}function l(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function d(e="",t="feature",r=!1){if(l(e),!e||!s[e].get(t)||r)return g(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),g(e,t)})))}function g(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(990),o=r(371),a=r(646),s=r(607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},l={},d=!1;try{d=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=g(n),c=m(e),l=c.length,d=0;d<l;d++)c[d].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:h,listeners:m,context:g,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:d?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:d};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function g(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=m(e).concat(t)}function m(e){return n[e]||[]}function h(t){return l[t]=l[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),l=(0,n.Zm)();l.ee||(l.ee=u)},646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(566).bz)()},566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,bz:()=>a});var n=r(154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}},614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(836),i=r(154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>l,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>d});var n=r(154),i=r(863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function l(e,t){a()[e]=t}function d(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(836),i=r(607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];l(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return l(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,l,d;try{a=this,o=[...arguments],l="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],l],e)}i(r+"start",[o,a,s],l,c);try{return d=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],l,c),e}finally{i(r+"end",[o,a,d],l,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function l(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log";n.K7.logging},773:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(154),r(566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},344:(e,t,r)=>{"use strict";r.d(t,{G4:()=>i});var n=r(614);r(860).K7.sessionReplay;const i={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"};n.g.ERROR,n.g.FULL,n.g.OFF},234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(836),i=r(687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},603:(e,t,r)=>{"use strict";r.d(t,{j:()=>K});var n=r(860),i=r(555),o=r(371),a=r(908),s=r(836),c=r(687),u=r(289),l=r(154),d=r(944),f=r(773),g=r(384),p=r(344);const m=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],h=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(863),b=r(614),y=r(993);var w=r(646),R=r(434);const A=new Map;function E(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,d.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,R.YM)(i),a=new w.y(s.P);a.level=n.level,a.customAttributes=n.customAttributes;const c=t[r]?.[R.Jt]||t[r];return A.set(c,a),o.inPlace(t,[r],"wrap-logger-",(()=>A.get(c))),i}function _(){const e=(0,g.pV)();m.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,d.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const x={};function N(e,t,g=!1){t||(0,c.Ak)(e,"api");const m={};var w=s.ee.get(e),R=w.get("tracer");x[e]=b.g.OFF,w.on(p.G4.REPLAY_RUNNING,(t=>{x[e]=t}));var A="api-",_=A+"ixn-";function N(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),j(A,n,!0,o||null===r?"session":void 0)(t,r)}function k(){}m.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,w),function(e,t,r={},i=y.p_.INFO){(0,a.p)(f.xV,["API/logging/".concat(i.toLowerCase(),"/called")],void 0,n.K7.metrics,e),(0,a.p)(y.ET,[(0,v.t)(),t,r,i],void 0,n.K7.logging,e)}(w,e,t,r)},m.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,w),E(w,e,t,{customAttributes:r,level:i})},h.forEach((e=>{m[e]=j(A,e,!0,"api")})),m.addPageAction=j(A,"addPageAction",!0,n.K7.genericEvents),m.recordCustomEvent=j(A,"recordCustomEvent",!0,n.K7.genericEvents),m.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,j(A,"setPageViewName",!0)()},m.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return N(e,t,"setCustomAttribute",r);(0,d.R)(40,typeof t)}else(0,d.R)(39,typeof e)},m.setUserId=function(e){if("string"==typeof e||null===e)return N("enduser.id",e,"setUserId",!0);(0,d.R)(41,typeof e)},m.setApplicationVersion=function(e){if("string"==typeof e||null===e)return N("application.version",e,"setApplicationVersion",!1);(0,d.R)(42,typeof e)},m.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,w),w.emit("manual-start-all")}catch(e){(0,d.R)(23,e)}},m[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,w)},m[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,w),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,w)},m.interaction=function(e){return(new k).get("object"==typeof e?e:{})};const T=k.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,w),g||(0,a.p)(_+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,w),function(){if(R.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw R.emit("fn-err",[arguments,this,t],r),t}finally{R.emit("fn-end",[(0,v.t)()],r)}}}};function j(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,w),i&&(0,a.p)(e+t,[r?(0,v.t)():performance.now(),...arguments],r?null:this,i,w),r?void 0:this}}function I(){r.e(296).then(r.bind(r,778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,d.R)(27,e),w.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{T[e]=j(_,e,void 0,g?n.K7.softNav:n.K7.spa)})),m.setCurrentRouteName=g?j(_,"routeName",void 0,n.K7.softNav):j(A,"routeName",!0,n.K7.spa),m.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,w),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!x[e]],void 0,n.K7.jserrors,w)},l.RI?(0,u.GG)((()=>I()),!0):I(),m}var k=r(217),T=r(122);const j={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},I={};var O=r(284);const S=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let P=!1;function K(e,t={},r,n){let{init:a,info:c,loader_config:u,runtime:d={},exposed:f=!0}=t;d.loaderType=r;const p=(0,g.pV)();c||(a=p.init,c=p.info,u=p.loader_config),(0,k.xN)(e.agentIdentifier,a||{}),function(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");I[e]=(0,T.a)(t,j);const r=(0,g.nY)(e);r&&(r.loader_config=I[e])}(e.agentIdentifier,u||{}),c.jsAttributes??={},l.bv&&(c.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,c);const m=(0,k.D0)(e.agentIdentifier),h=[c.beacon,c.errorBeacon];P||(m.proxy.assets&&(S(m.proxy.assets),h.push(m.proxy.assets)),m.proxy.beacon&&h.push(m.proxy.beacon),_(),(0,g.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===m.soft_navigations.enabled&&m.feature_flags.includes("soft_nav")),d.denyList=[...m.ajax.deny_list||[],...m.ajax.block_internal?h:[]],d.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,d),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=N(e.agentIdentifier,n,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=f),P=!0}},374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>u,K7:()=>s,P3:()=>c,XX:()=>i,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},c={[s.pageViewEvent]:1,[s.pageViewTiming]:2,[s.metrics]:3,[s.jserrors]:4,[s.spa]:5,[s.ajax]:6,[s.sessionTrace]:7,[s.softNav]:8,[s.sessionReplay]:9,[s.logging]:10,[s.genericEvents]:11},u={[s.pageViewEvent]:a,[s.pageViewTiming]:n,[s.ajax]:n,[s.spa]:n,[s.softNav]:n,[s.metrics]:i,[s.jserrors]:i,[s.sessionTrace]:o,[s.sessionReplay]:o,[s.logging]:"browser/logs",[s.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>"nr-rum-1.283.2.min.js",i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.283.2.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),l=0;l<u.length;l++){var d=u[l];if(d.getAttribute("src")==r||d.getAttribute("data-webpack")==t+o){s=d;break}}if(!s){c=!0;var f={296:"sha512-2Y8GMAOGF658KnXzOZ/v+DlLch8TBFvV0tTNnOy9wrpvtDa1t5CdZMyX+LubTymBlzPp6NUjllBghMCZqXBPmg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var g=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(g.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=g.bind(null,s.onerror),s.onload=g.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={374:0,840:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.283.2.PROD"]=self["webpackChunk:NRBA-1.283.2.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(374);var e=i(944),t=i(344),r=i(566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(217);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var l=i(603);var d=i(687),f=i(234),g=i(289),p=i(154),m=i(384);const h=e=>p.RI&&!0===(0,s.gD)(e,"privacy.cookies_enabled");function v(e){return!!(0,m.dV)().o.MO&&h(e)&&!0===(0,s.gD)(e,"session_trace.enabled")}var b=i(389);class y extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,d.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,b.J)((()=>{(0,d.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if(h(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(296).then(i.bind(i,861));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,d.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(296).then(i.bind(i,103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,d.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,g.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return v(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var w=i(630);class R extends y{static featureName=w.T;constructor(e,t=!0){super(e,w.T,t),this.importAggregator(e)}}var A=i(908),E=i(843),_=i(878),x=i(782),N=i(863);class k extends y{static featureName=x.T;constructor(e,t=!0){super(e,x.T,t),p.RI&&((0,E.u)((()=>(0,A.p)("docHidden",[(0,N.t)()],void 0,x.T,this.ee)),!0),(0,_.sp)("pagehide",(()=>(0,A.p)("winPagehide",[(0,N.t)()],void 0,x.T,this.ee))),this.importAggregator(e))}}var T=i(773);class j extends y{static featureName=T.TZ;constructor(e,t=!0){super(e,T.TZ,t),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,m.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,l.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,m.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,k,j],loaderType:"lite"})})()})();</script> <link rel="shortcut icon" type="image/png" href="https://uploads-us-west-2.insided.com/gainsight-us/attachment/d6c06c97-b64e-470f-b47d-999f1a095051_thumb.jpg" /> <title>Welcome | Gainsight Community</title> <meta name="description" content="-"> <meta property="og:title" content="Welcome | Gainsight Community"/> <meta property="og:type" content="website" /> <meta property="og:url" content="https://communities.gainsight.com/welcome-1"/> <meta property="og:description" content="-" /> <meta property="og:image" content="https://uploads-us-west-2.insided.com/gainsight-us/attachment/45d49424-1205-43e9-8de3-f42cf48896bc_thumb.png"/> <meta property="og:image:secure_url" content="https://uploads-us-west-2.insided.com/gainsight-us/attachment/45d49424-1205-43e9-8de3-f42cf48896bc_thumb.png"/> <link rel="canonical" href="https://communities.gainsight.com/welcome-1" /> <link rel="next" href="https://communities.gainsight.com/welcome-1/index2.html" /> <style id="css-variables">@font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #d5d9deff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: 'Montserrat', sans-serif;;--config--main-button-base-font-weight: 400;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #153d5eff;--config--main-color-brand-secondary: #4e5bcaff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #f6f8faff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #f79321ff;--config--main-color-night: #1a1a1aff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: 'Montserrat', sans-serif;;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: 'Montserrat', sans-serif;;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #153d5eff;--config-anchor-base-hover-color: #153d5eff;--config-avatar-notification-background-color: #153d5eff;--config-body-background-color: #f0f2f6ff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #fff2f1;--config-button-cancel-active-border-color: #bf210d;--config-button-cancel-active-color: #9a1c0b;--config-button-cancel-background-color: transparent;--config-button-cancel-border-color: #bf210d;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #9a1c0b;--config-button-cancel-hover-background-color: #fff9f9;--config-button-cancel-hover-border-color: #bf210d;--config-button-cancel-hover-color: #9a1c0b;--config-button-cta-active-background-color: #153D5E;--config-button-cta-active-border-color: #0d2538;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #fff;--config-button-cta-background-color: #153D5E;--config-button-cta-border-color: #153D5E;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #fff;--config-button-cta-focus-background-color: #133856ff;--config-button-cta-focus-border-color: #102f49ff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #fff;--config-button-cta-hover-background-color: #0d2538;--config-button-cta-hover-border-color: #0d2538;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #fff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #3c4abd;--config-button-secondary-active-border-color: #3c4abd;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #fff;--config-button-secondary-background-color: #ffffff;--config-button-secondary-border-color: #153D5E;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #153D5E;--config-button-secondary-focus-background-color: #3b49c4ff;--config-button-secondary-focus-border-color: #3b49c4ff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #153D5E;--config-button-secondary-hover-background-color: #4e5bca;--config-button-secondary-hover-border-color: #4e5bca;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #fff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: rgba(42, 170, 225, 0.15);--config-button-toggle-active-border-color: #153d5e;--config-button-toggle-active-color: #153d5e;--config-button-toggle-background-color: transparent;--config-button-toggle-border-color: #153d5e;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #153d5e;--config-button-toggle-filled-background-color: #153d5eff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #102f49ff;--config-button-toggle-hover-background-color: rgba(42, 170, 225, 0.1);--config-button-toggle-hover-border-color: #153d5e;--config-button-toggle-hover-color: #153d5e;--config-button-toggle-on-active-background-color: #153d5e;--config-button-toggle-on-active-border-color: #153d5e;--config-button-toggle-on-active-color: #fff;--config-button-toggle-on-background-color: #153d5eaa;--config-button-toggle-on-border-color: #153d5e;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #fff;--config-button-toggle-on-hover-background-color: #153d5e;--config-button-toggle-on-hover-border-color: #153d5e;--config-button-toggle-on-hover-color: #fff;--config-button-toggle-outline-background-color: #153d5eff;--config-button-toggle-outline-color: #153d5eff;--config-button-toggle-outline-pseudo-color: #153d5eff;--config-button-toggle-outline-spinner-color: #153d5eff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #1a1a1aff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #153d5eff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #1a1a1aff;--config-editor-comment-toolbar-button-hover-color: #153d5eff;--config-footer-background-color: #1a1a1aff;--config-footer-color: #fff;--config-header-color: #153d5eff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #ffffffff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #153d5eff;--config-link-base-color: #1a1a1aff;--config-link-base-hover-color: #153d5eff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-border-bottom-color: #d5d7db;--config-main-navigation-border-top-color: #d5d7db;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #1a1a1a;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-color: #1a1a1a;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-nav-link-color: #00b3e8;--config-main-navigation-search-placeholder-color: #6d6a6aff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #153d5eff;--config-meta-text-color: #5f6c7aff;--config-notification-widget-background-color: #153d5eff;--config-notification-widget-color: #ffffffff;--config-pagination-active-page-color: #153d5eff;--config-paging-item-hover-color: #153d5eff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #153d5eff;--config-sidebar-widget-font-family: 'Montserrat', sans-serif;;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #ffffffff;--config-tag-modify-link-color: #153d5eff;--config-tag-pill-background-color: #f0f2f6;--config-tag-pill-hover-background-color: #a1c9eaff;--config-tag-pill-hover-border-color: #153d5eff;--config-tag-pill-hover-color: #153d5eff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #153d5e0d;--config-thread-list-mod-break-border-color: #153d5eff;--config-thread-list-sticky-topic-background: #153d5ef2;--config-thread-list-sticky-topic-border-color: #153d5eff;--config-thread-list-sticky-topic-flag-color: #153d5eff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #153d5eff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f79321ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #153d5eff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #3cb54aff;--config-topic-page-answered-field-link-color: #153d5eff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #153d5eff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #d5d9deff;--config-topic-question-color: #f79321ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #f0f2f6ff;--config-widget-cta-color: #1a1a1aff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #153d5eff;--config-widget-tabs-forum-list-header-hover-color: #153d5eff;--config-card-border-radius: 9px;--config-card-border-width: 0;--config-card-background-color: #ffffff;--config-card-title-color: #1a1a1a;--config-card-text-color: #1a1a1a;--config-card-border-color: #d5d7db;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #1a1a1a;--config-card-hover-text-color: #1a1a1a;--config-card-hover-border-color: #d5d7db;--config-card-hover-shadow: 0 5px 20px 0 rgba(0, 0, 0, 0.08);--config-card-active-background-color: #ffffff;--config-card-active-title-color: #1a1a1a;--config-card-active-text-color: #1a1a1a;--config-card-active-border-color: #d5d7db;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-list-views-use-card-theme: 0;--config-list-views-card-border-width: 1px;--config-list-views-card-border-radius: 5px;--config-list-views-card-default-background-color: #ffffff;--config-list-views-card-default-title-color: #153d5eff;--config-list-views-card-default-text-color: #1a1a1aff;--config-list-views-card-default-border-color: #d5d9deff;--config-list-views-card-hover-background-color: #ffffff;--config-list-views-card-hover-title-color: #153d5eff;--config-list-views-card-hover-text-color: #1a1a1aff;--config-list-views-card-hover-border-color: #d5d9deff;--config-list-views-card-click-background-color: #ffffff;--config-list-views-card-click-title-color: #153d5eff;--config-list-views-card-click-text-color: #1a1a1aff;--config-list-views-card-click-border-color: #d5d9deff;--config-sidebar-widget-username-color: #1a1a1aff;--config-username-hover-color: #00b3e8ff;--config-username-hover-decoration: none;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config--favicon-url: https://uploads-us-west-2.insided.com/gainsight-us/attachment/d6c06c97-b64e-470f-b47d-999f1a095051_thumb.jpg;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/css/preact-app.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <meta name="google-site-verification" data-name="insided" content="oqfvLwHZPmbDV01mBZz65Ia-k0iRzDpI_fZnmV4sR5U" /> <style> /* Old CSS .forum-featured-image { background-color: transparent; } .link.js-open-modal.qa-header-login-button { } p.copyright{ color: var(--config-anchor-base-color) !important; } .featuredBanner .banner-notification .box__content.box__pad { background-color: #FCC642; } */ a, .link--user, .thread-list-item a.link--user, .thread-meta-link--default-color { /* deep-blue shade */ color: #22649f; } a:hover, .link--user:hover, .thread-list-item:hover a.link--user:hover, .thread-meta-link--default-color:hover { /* deep-blue */ color: #153d5e; } /*Gainsight redesign*/ /*increase badge size*/ .qa-user-badges-list img { width: 75px; height: 75px; } /*All about pulse featured topic order*/ .pure-carousel #topic-id--43229 { order: -2 !important; } .pure-carousel #topic-id--43258 { order: -1 !important; } /* Quick Links */ .quicklink__box { border-radius: 8px !important; } /* Events */ .event__month { background-color: #153E5E !important; } /* Tabs widget */ /* .tabs--nav { background-color: #143E5D; } */ .qa-tabs-menu { padding: 5px 10px !important; } /* .widget--tabs .tabs__item a { color: white !important; } /* /*banner topic*/ .banner-notification { background-color: #153d5e; } /*homepage banner*/ .homepage-widget-wrapper .forum-featured-image { height: 340px; } .homepage-widget-wrapper .brand-hero-title { padding-top: 80px; } .event-calendar-row{ padding-right: 10px; } .featured-topic--full-width.featured-topic--featured-image .featured-topic__hero { width: 100% ; } .notification-center__panel { z-index: 1026; } /* CSS for Groups Header */ .group-overview-wrapper-title{ color: black; } /* CSS for Groups Header */ .group-overview-wrapper-title{ background-image: url("https://uploads-us-west-2.insided.com/gainsight-us/attachment/13172735-9a48-43d2-8c7c-4032c2056f6a.png"); height: 240px; width: 1140px; background-size: cover; background-repeat: no-repeat; background-position: 100%; align-items: center; justify-content: start; padding-left: 100px; display: flex; margin-bottom: 40px; margin-top: 40px; color: white; border-radius: 16px; } /* CSS for Groups Header on Mobile Devices */ @media (max-width: 812px) { .group-overview-wrapper-title { background-image: url("data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII="); height: 100px; width: 395px; background-size: cover; align-items: center; justify-content: center; display:flex; margin-bottom: 10px; margin-top: 10px; color: black; border-radius: 0; } } /* .popup { position: fixed; top: 50%; left: 50%; transform: translate(-50%, -50%); background-color: #fff; border-radius: 8px; box-shadow: 0 4px 10px rgba(0, 0, 0, 0.2); width: 300px; max-width: 80%; z-index: 1000; text-align: center; padding: 20px; } .popup-content p { font-size: 16px; margin-bottom: 20px; } .popup.hidden { display: none; } #close-popup { background-color: #007bff; color: #fff; border: none; border-radius: 5px; padding: 10px 20px; cursor: pointer; } #close-popup:hover { background-color: #0056b3; } */ </style> </head> <body id="customcss" class="twig_site-forum parent-category category-page category-1"> <div data-preact="destination/modules/Accessibility/SkipToContent/SkipToContent" class="" data-props="{}"><a href="#main-content-target" class="skip-to-content-btn" aria-label="Skip to main content">Skip to main content</a></div>  <div id="community-id" data-data=gainsight-us ></div> <div id="device-type" data-data=desktop ></div> <main id='root' class='body-wrapper'> <div class="ssi ssi-header custom-header"> <style> .custom-gs-grid { display: grid; grid-template-columns: 0.75fr 0.8fr; grid-template-rows: 64px; grid-gap: 10em; padding-bottom: 6px; background: #FFFFFF; padding-top: 10px; /* padding: 0px 60px 0px 60px; */ } @media only screen and (max-width:768px) { .custom-gs-grid { grid-gap: 0em; } .sidebar-right { display: none; } } @media all and (max-width: 700px) { .custom-gs-grid aside, .custom-gs-grid article { grid-column: 1 / 4; } } .custom-gs-grid aside, .custom-gs-grid article { /*background: #eaeaea;*/ display: flex; align-items: center; justify-content: center; } .custom-gs-grid aside a { display:inline-block; height:36px; } ul.custom-header { list-style-type: none; margin: 0; padding: 0; overflow: hidden; } ul.custom-header li { float: left; } ul.custom-header li a { display: block; padding: 8px; text-transform: uppercase; color: #5b5b5b; font-size: 13px; } .custom-header-logo { height: 90%; } /* @media (prefers-color-scheme: dark) { .custom-header-logo { content:url("https://uploads-us-west-2.insided.com/gainsight-en/attachment/94142353-2d26-4a40-91be-52137bacc240.png"); } } */ .custom-header-sidebar { height: 20px; border: 0.5px groove #5B6D86; margin-left: 10px; } .custom-header-logo-text { text-transform: uppercase; font-family: 'Montserrat', sans-serif; font-style: normal; font-weight: 400; font-size: 22px; line-height: 27px; letter-spacing: 0.12em; margin-left: 10px; color: #5B6D86; } /* Page style overrides */ .main-navigation--wrapper { border:none; } </style> <div class="custom-gs-grid"> <aside class="sidebar-left"> <a href="/"><img alt="Gainsight Logo" src="https://uploads-eu-west-1.almostinsided.com/gainsight-en/attachment/f57078aa-c698-4fad-a960-9b1a517f07b8.png" class="custom-header-logo"></a> <div class="custom-header-sidebar"></div> <div class="custom-header-logo-text">Community</div> </aside>  <aside class="sidebar-right"> <ul class="custom-header"> <li><a href="https://gainsight.com" target=“_blank”>Gainsight.com</a></li> <li><a href="https://communities.gainsight.com/p/Gainsight-Support" target=“_blank”>Support & Documentation</a></li> <li><a href="https://gainsight.com/marketplace/" target="_blank">Marketplace</a></li> <li><a href="https://education.gainsight.com/" target="_blank">Training</a></li> <li><a href="https://www.gainsight.com/pulse-plus/" target="_blank">Pulse+</a></li> </ul> </aside> </div> </div> <div class="sitewidth flash-message-wrapper"> <div class="col"> <div class="module templatehead"> </div> </div> </div> <div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredBanner"}"></div> <div data-preact="mega-menu/index" class="" data-props="{"logo":"","newTopicURL":"\/topic\/new","groupCount":25,"communityCategoriesV2":[{"id":1,"type":0,"title":"Welcome","description":"The latest news and updates from the Gainsight team","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":2,"type":0,"title":"Community News","description":"The latest news and and tips on getting the most out of the Gainsight Community","thumbnailImage":"9d8ee06b-62cc-4270-91b5-ef413f8aec7a_thumb.png","parentId":1,"isContainer":false,"children":[],"visibleTopicsCount":361,"url":"https:\/\/communities.gainsight.com\/community-news-2"}],"language":"en","visibleTopicsCount":361,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/welcome-1"},{"id":14,"type":0,"title":"Discuss Gainsight Products","description":"Ask questions, find answers and help others get the most out of all the Gainsight products","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":15,"type":0,"title":"Customer Success (CS)","description":"Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS","thumbnailImage":"5795f8a3-f92e-4016-98c2-efdb659ec6cf_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":4968,"url":"https:\/\/communities.gainsight.com\/customer-success-cs-15"},{"id":16,"type":0,"title":"Product Experience (PX)","description":"Learn about surveys, in-app engagements, and compelling in-product knowledge ","thumbnailImage":"538a716f-c1df-4887-b768-565d33fc3fe2_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":808,"url":"https:\/\/communities.gainsight.com\/product-experience-px-16"},{"id":17,"type":0,"title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform","thumbnailImage":"38ad0bae-11b4-4f52-9818-401f8499f813_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2355,"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17"},{"id":18,"type":0,"title":"Customer Education (CE)","description":"Create compelling learning paths and a cohesive learning experience","thumbnailImage":"cb494660-6850-4ae9-9f20-c7882385a123_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":105,"url":"https:\/\/communities.gainsight.com\/customer-education-ce-18"},{"id":302,"type":0,"title":"Staircase AI by Gainsight ","description":"Explore best practices, connect with peers, and accelerate Staircase AI's impact","thumbnailImage":"b43561c8-7536-440c-a697-3213313df997_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2,"url":"https:\/\/communities.gainsight.com\/staircase-ai-by-gainsight-302"}],"language":"en","visibleTopicsCount":8238,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/discuss-gainsight-products-14"},{"id":7,"type":0,"title":"Share and Learn Best Practices","description":"Discover the latest best practices and network with other industry experts","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":9,"type":0,"title":"CS Perspectives from Gainsight","description":"A place where the Gainsight team shares best practices for effective Customer Success","thumbnailImage":"f54292ea-6c70-41e5-be2d-ef3477ec95f8_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":625,"url":"https:\/\/communities.gainsight.com\/cs-perspectives-from-gainsight-9"},{"id":327,"type":0,"title":"AI Inspiration and Insights","description":"The latest inspirational and insightful articles about AI by Gainsight","thumbnailImage":null,"parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/communities.gainsight.com\/ai-inspiration-and-insights-327"},{"id":8,"type":0,"title":"All About Pulse","description":"Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going","thumbnailImage":"c4ded539-7c66-40dc-87bc-3b9bc15018fb_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":185,"url":"https:\/\/communities.gainsight.com\/all-about-pulse-8"}],"language":"en","visibleTopicsCount":822,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/share-and-learn-best-practices-7"},{"id":209,"type":0,"title":"Meetings and Trainings","description":"Get access to a world of insights with trainings, webinars, roundtables, and more","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":3,"type":0,"title":"Meetings & Office Hours","description":"Get access to a world of insights with webinars, roundtables, and more","thumbnailImage":"790d3a50-196e-4e8c-b727-92a8a4e25d39_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":1506,"url":"https:\/\/communities.gainsight.com\/meetings-office-hours-3"},{"id":4,"type":0,"title":"Training & Certification","description":"Elevate your Gainsight proficiency with trainings, certifications and a community that is cheering you on","thumbnailImage":"c9070e7f-aab7-4724-9d08-b1c035d37ba6_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":97,"url":"https:\/\/communities.gainsight.com\/training-certification-4"}],"language":"en","visibleTopicsCount":1603,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/meetings-and-trainings-209"},{"id":216,"type":0,"title":"Archive","description":"This section contains archived community content","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":217,"type":0,"title":"Archived content","description":"This category contains archived community content that is no longer searchable","thumbnailImage":"1d0dab52-4971-4780-bad9-e6dbcc2f1cb1_thumb.png","parentId":216,"isContainer":false,"children":[],"visibleTopicsCount":580,"url":"https:\/\/communities.gainsight.com\/archived-content-217"}],"language":"en","visibleTopicsCount":580,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/archive-216"}],"knowledgeBaseCategoriesV2":[{"id":226,"type":1,"title":"Best Practices Hub ","description":"Gainsight's official guide to getting value out of the Gainsight platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":227,"type":1,"title":"Reducing Risk and Churn","description":"Explore strategies to mitigate risks and enhance customer retention by identifying and addressing potential issues","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":321,"type":1,"title":"Predictive health scoring","description":"Leverage predictive health scoring to identify risks, drive engagement, and reduce customer churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/predictive-health-scoring-321"},{"id":322,"type":1,"title":"Risk identification & management","description":"Proactively detect, prioritize, and address customer risks to ensure faster resolution and reduced churn.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/risk-identification-management-322"},{"id":230,"type":1,"title":"Digital-led signals & proactive resolution","description":"Leverage digital signals and automation to detect risks early, drive engagement, and ensure resolution.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/digital-led-signals-proactive-resolution-230"},{"id":228,"type":1,"title":"Renewal management & forecasting","description":"Centralize and automate renewal processes to improve forecast accuracy, mitigate risks, and drive retention.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/renewal-management-forecasting-228"},{"id":231,"type":1,"title":"Post-churn analysis and insights ","description":"Discover best practices to analyze churn data, uncover root causes, uncover trends, and enhance retention strategies.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/post-churn-analysis-and-insights-231"},{"id":323,"type":1,"title":"Cross-functional risk collaboration","description":"Align teams with clear roles, processes, and tools to collaboratively manage and mitigate customer risks.","thumbnailImage":null,"parentId":227,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/cross-functional-risk-collaboration-323"}],"visibleTopicsCount":30,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/reducing-risk-and-churn-227"},{"id":237,"type":1,"title":"Improving Team Efficiency","description":"Browse best practices for improving team efficiency by integrating essential tools into a streamlined workspace","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":262,"type":1,"title":"Centralize customer data","description":"Unify customer data across systems to ensure actionable insights, efficient collaboration, and accurate decisions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/centralize-customer-data-262"},{"id":263,"type":1,"title":"Standardize and automate workflows","description":"Streamline operations by standardizing workflows and automating processes for consistent, efficient customer interactions.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/standardize-and-automate-workflows-263"},{"id":265,"type":1,"title":"Enhance visibility and foster collaboration","description":"Empower teams with shared insights, role-specific dashboards, and proactive collaboration for aligned success.","thumbnailImage":null,"parentId":237,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/enhance-visibility-and-foster-collaboration-265"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/improving-team-efficiency-237"},{"id":232,"type":1,"title":"Automating the Customer Journey","description":"Explore best practices for automating customer journeys: outreach, proactive alerts, and self-service guidance\n","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":233,"type":1,"title":"Define and structure the customer lifecycle","description":"Establish tailored, automated lifecycle stages to guide customers seamlessly from onboarding to renewal success.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/define-and-structure-the-customer-lifecycle-233"},{"id":236,"type":1,"title":"Automate onboarding and early engagement","description":"Automate onboarding tasks and early engagement to drive seamless starts, proactive support, and adoption.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/automate-onboarding-and-early-engagement-236"},{"id":324,"type":1,"title":"Drive adoption and expansion with targeted engagement","description":"Automate targeted engagements to boost feature adoption, identify expansion opportunities, and drive customer growth.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-adoption-and-expansion-with-targeted-engagement-324"},{"id":325,"type":1,"title":"Proactively manage risk and retention","description":"Automate risk prioritization, escalation, and playbooks to proactively retain high-value, at-risk customers.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/proactively-manage-risk-and-retention-325"},{"id":326,"type":1,"title":"Ensure compliance and visibility across journey stages","description":"Automate compliance tracking, alerts, and escalation to ensure smooth progression across customer journey stages.","thumbnailImage":null,"parentId":232,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ensure-compliance-and-visibility-across-journey-stages-326"}],"visibleTopicsCount":25,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/automating-the-customer-journey-232"},{"id":281,"type":1,"title":"Improve Product Adoption","description":"Enhance product adoption through data-driven insights, targeted strategies, and automation.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":282,"type":1,"title":"Identify and Address Adoption Gaps","description":"Diagnose and resolve barriers to feature adoption through data-driven insights and targeted interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-address-adoption-gaps-282"},{"id":283,"type":1,"title":"Drive Feature Adoption","description":"Increase feature adoption with campaigns, enablement resources, and advanced strategies.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/drive-feature-adoption-283"},{"id":284,"type":1,"title":"Empower Customers with Usage Insights","description":"Equip customers with actionable data to optimize usage, improve adoption, and achieve success.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-with-usage-insights-284"},{"id":334,"type":1,"title":"Automate Adoption Management","description":"Automate adoption with triggers, communications, health monitoring, and interventions.","thumbnailImage":null,"parentId":281,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/automate-adoption-management-334"}],"visibleTopicsCount":17,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/improve-product-adoption-281"},{"id":285,"type":1,"title":"Increase Advocacy and Referencability","description":"Browse best practices to identify and nurture advocates for growth through advocacy programs.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":286,"type":1,"title":"Identify and Track Potential Advocates","description":"Use data-driven insights to identify, document, and monitor high-potential customer advocates systematically.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/identify-and-track-potential-advocates-286"},{"id":287,"type":1,"title":"Nurture Advocates Through Engagement","description":"Strengthen relationships with advocates through structured, personalized, and automated engagement strategies.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/nurture-advocates-through-engagement-287"},{"id":332,"type":1,"title":"Leverage Advocates for Public Endorsements and Sales References","description":"Expand brand visibility and accelerate sales by utilizing advocates for success stories, reviews, and references.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-advocates-for-public-endorsements-and-sales-references-332"},{"id":333,"type":1,"title":"Integrate Advocacy into Health Scoring","description":"Incorporate advocacy metrics into health scores to gain a holistic view of customer engagement and loyalty.","thumbnailImage":null,"parentId":285,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/integrate-advocacy-into-health-scoring-333"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/increase-advocacy-and-referencability-285"},{"id":288,"type":1,"title":"Improve Value Realization (ROI)","description":"Explore best practices to drive measurable customer success by aligning efforts with goals to maximize ROI and value.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":289,"type":1,"title":"Collect + Confirm goals","description":"Discover how to gather, validate, and align customer goals to establish success foundations.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-confirm-goals-289"},{"id":290,"type":1,"title":"Maintain continuous ROI-Driven Alignment","description":"Learn to adapt strategies dynamically to evolving customer priorities for sustained value realization.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/maintain-continuous-roi-driven-alignment-290"},{"id":291,"type":1,"title":"Drive ROI Through Verified Outcomes","description":"Showcase measurable value by tracking, automating, and highlighting verified customer outcomes.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/drive-roi-through-verified-outcomes-291"},{"id":336,"type":1,"title":"Leverage Feedback for Optimization","description":"Uncover strategies to refine processes and enhance value delivery using actionable customer feedback.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-optimization-336"},{"id":338,"type":1,"title":"Empower Customers Through Enablement","description":"Understand how to equip customers with tools and training to achieve goals independently.","thumbnailImage":null,"parentId":288,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/empower-customers-through-enablement-338"}],"visibleTopicsCount":20,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/improve-value-realization-roi-288"},{"id":294,"type":1,"title":"Grow Customer Feedback Programs","description":"Capture customer insights, act on feedback, and drive meaningful improvements for long-term success","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":295,"type":1,"title":"Collect and analyze feedback","description":"Gather customer insights, categorize trends, and extract actionable insights for improvement","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/collect-and-analyze-feedback-295"},{"id":296,"type":1,"title":"Close the feedback loop","description":"Acknowledge, act on feedback, and communicate improvements to build trust and loyalty","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/close-the-feedback-loop-296"},{"id":343,"type":1,"title":"Leverage feedback for internal strategies and product roadmap","description":"Align feedback with internal strategies and product decisions to enhance customer success","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/leverage-feedback-for-internal-strategies-and-product-roadmap-343"},{"id":344,"type":1,"title":"Scale feedback programs","description":"Automate processes, expand engagement, and optimize feedback programs for continuous growth","thumbnailImage":null,"parentId":294,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/scale-feedback-programs-344"}],"visibleTopicsCount":16,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/grow-customer-feedback-programs-294"},{"id":297,"type":1,"title":"Accelerate Expansion","description":"Drive growth by identifying and executing strategic expansion opportunities within your existing customer base.","thumbnailImage":null,"parentId":226,"isContainer":true,"children":[{"id":298,"type":1,"title":"Identify and qualify expansion opportunities","description":"Uncover, qualify, and act on expansion opportunities through data-driven insights and collaboration.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/identify-and-qualify-expansion-opportunities-298"},{"id":299,"type":1,"title":"Execute expansion campaigns","description":"Execute data-driven expansion campaigns that engage customers and drive scalable revenue growth.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/execute-expansion-campaigns-299"},{"id":300,"type":1,"title":"Strategic account planning for expansion","description":"Structure and execute account-level expansion plans through collaboration and data-driven insights.","thumbnailImage":null,"parentId":297,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/strategic-account-planning-for-expansion-300"}],"visibleTopicsCount":13,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/accelerate-expansion-297"}],"language":"en","visibleTopicsCount":152,"containerCategoriesCount":8,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/best-practices-hub-226"},{"id":252,"type":1,"title":"CC Knowledge Base","description":"All of the product documentation and best practice articles for getting the most out of the Customer Communities (CC) platform.","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":253,"type":1,"title":"Getting Started","description":"Getting Started","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":26,"type":1,"title":"General information","description":"In this category you can find more general information about the CC Product","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/general-information-26"},{"id":27,"type":1,"title":"Installing the Customer Community Platform","description":"Guides to help you setting up Customer Community","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/installing-the-customer-community-platform-27"},{"id":28,"type":1,"title":"Guides, tutorials and learning material","description":"In this category you can find guides, FAQs, tutorials and e-learnings to get you started with the Customer Community platform","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":24,"url":"https:\/\/communities.gainsight.com\/guides-tutorials-and-learning-material-28"},{"id":29,"type":1,"title":"GDPR, DSA & Privacy","description":"Here you can find all information related to privacy and the General Data Protection Regulation of the EU","thumbnailImage":null,"parentId":253,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/gdpr-dsa-privacy-29"}],"visibleTopicsCount":51,"containerCategoriesCount":0,"contentCategoriesCount":4,"url":"https:\/\/communities.gainsight.com\/getting-started-253"},{"id":254,"type":1,"title":"Content Management","description":"Content Management","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":32,"type":1,"title":"Creating content","description":"This area contains guides, manuals and examples for you to optimize your content creation process","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":16,"url":"https:\/\/communities.gainsight.com\/creating-content-32"},{"id":33,"type":1,"title":"Moderating content","description":"This area covers the most important topics when it comes to the Moderation of content","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":20,"url":"https:\/\/communities.gainsight.com\/moderating-content-33"},{"id":34,"type":1,"title":"Highlighting content","description":"If you want your users to find content more easily, this category will show you all options available","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/highlighting-content-34"},{"id":35,"type":1,"title":"Dealing with spam","description":"Issues with spammers? Learn how the spam detection works and how to deal with spam","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/dealing-with-spam-35"},{"id":36,"type":1,"title":"SEO","description":"Learn how the platform optimizes content for search","thumbnailImage":null,"parentId":254,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/seo-36"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/content-management-254"},{"id":255,"type":1,"title":"Platform Modules","description":"Platform Modules","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":38,"type":1,"title":"Community","description":"Learn more about the community settings & best practices for your community structure","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/community-38"},{"id":39,"type":1,"title":"Knowledge base","description":"Learn more about the features of our knowledge base module","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/knowledge-base-39"},{"id":40,"type":1,"title":"Ideation","description":"This category covers all information around ideation settings and best practices","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":15,"url":"https:\/\/communities.gainsight.com\/ideation-40"},{"id":41,"type":1,"title":"Events","description":"Learn more about our events capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/events-41"},{"id":42,"type":1,"title":"Groups","description":"Learn more about our group capabilities.","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":17,"url":"https:\/\/communities.gainsight.com\/groups-42"},{"id":43,"type":1,"title":"Product updates","description":"Close the feedback loop to your users with product updates","thumbnailImage":null,"parentId":255,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/product-updates-43"}],"visibleTopicsCount":61,"containerCategoriesCount":0,"contentCategoriesCount":6,"url":"https:\/\/communities.gainsight.com\/platform-modules-255"},{"id":256,"type":1,"title":"Analytics & Reporting","description":"Analytics & Reporting","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":313,"type":1,"title":"Data Catalog & Connectors","description":"Explore and learn about all of the data objects available in the CC data lake and how to connect","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":32,"url":"https:\/\/communities.gainsight.com\/data-catalog-connectors-313"},{"id":46,"type":1,"title":"Dashboards","description":"Dashboards are the best way to check activity on your community fast & easy","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/dashboards-46"},{"id":45,"type":1,"title":"Exports","description":"Exports are the raw data .csv downloads of platform activity. Here you will learn more about them","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/exports-45"},{"id":47,"type":1,"title":"Google Analytics","description":"Here you can find some handy tricks to get more out of your community analytics","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/google-analytics-47"},{"id":48,"type":1,"title":"Post Field Analysis","description":"With Post Field Analysis you can analyze what users are talking about in the most detailed way possible","thumbnailImage":null,"parentId":256,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/post-field-analysis-48"}],"visibleTopicsCount":56,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/analytics-reporting-256"},{"id":257,"type":1,"title":"Users, Gamification & Activation","description":"Users, Gamification & Activation","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":60,"type":1,"title":"(Super-)user engagement","description":"Features, tips and tricks regarding Super users and general user engagement","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/super-user-engagement-60"},{"id":61,"type":1,"title":"Moderating users","description":"How to moderate the users in your community","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/moderating-users-61"},{"id":62,"type":1,"title":"User roles & permissions","description":"Here you can learn more about permission management and user moderation","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/user-roles-permissions-62"},{"id":63,"type":1,"title":"Ranks","description":"All information about the rank settings and best practices","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/ranks-63"},{"id":64,"type":1,"title":"Badges","description":"All information about Badge settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/badges-64"},{"id":65,"type":1,"title":"Registration, Login, SSO","description":"In this category you can learn more about the registration & login settings","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/registration-login-sso-65"},{"id":66,"type":1,"title":"Email Campaigns","description":"Learn all about reaching your users through Email Campaigns","thumbnailImage":null,"parentId":257,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/email-campaigns-66"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/users-gamification-activation-257"},{"id":258,"type":1,"title":"Customization & Integrations","description":"Customization & Integrations","thumbnailImage":null,"parentId":252,"isContainer":true,"children":[{"id":50,"type":1,"title":"Homepage","description":"Customize your homepage options and discover best practices","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/homepage-50"},{"id":51,"type":1,"title":"Platform Styling","description":"Learn how to customize the styling of your platform","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":22,"url":"https:\/\/communities.gainsight.com\/platform-styling-51"},{"id":52,"type":1,"title":"Phrases","description":"Change the text strings of your community by using our phrases tool","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":9,"url":"https:\/\/communities.gainsight.com\/phrases-52"},{"id":278,"type":1,"title":"Languages","description":"Learn more about language settings and creating a localized experience ","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/languages-278"},{"id":53,"type":1,"title":"SSO","description":"Guides to help you set up SSO on Gainsight Customer Community.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":13,"url":"https:\/\/communities.gainsight.com\/sso-53"},{"id":54,"type":1,"title":"Integrations","description":"Find out how to integrate Customer Community with other apps.","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/integrations-54"},{"id":55,"type":1,"title":"API","description":"All API documentation and best practices can be found here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/api-55"},{"id":56,"type":1,"title":"Emails","description":"Learn how to customize the styling of system email notifications","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/emails-56"},{"id":57,"type":1,"title":"Third-party Scripts","description":"Learn about the possibilities of external (third-party) tools","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/third-party-scripts-57"},{"id":58,"type":1,"title":"Embeddable Widgets","description":"Embeddable Widgets enable you to send community content to other websites easily. Learn more about them here","thumbnailImage":null,"parentId":258,"isContainer":false,"children":[],"visibleTopicsCount":18,"url":"https:\/\/communities.gainsight.com\/embeddable-widgets-58"}],"visibleTopicsCount":116,"containerCategoriesCount":0,"contentCategoriesCount":10,"url":"https:\/\/communities.gainsight.com\/customization-integrations-258"}],"language":"en","visibleTopicsCount":392,"containerCategoriesCount":6,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/cc-knowledge-base-252"},{"id":247,"type":1,"title":"Japan Knowledge Base | \u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\uff08\u65e5\u672c\u8a9e\uff09","description":"\u69d8\u3005\u306aGainsight\u306e\u6d3b\u7528\u306b\u5411\u3051\u3066\u5fc5\u8981\u306a\u60c5\u5831\u3092\u30d5\u30a7\u30fc\u30ba\uff08\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u904b\u7528\u958b\u59cb\u3001\u6d3b\u7528\uff09\u306b\u5206\u3051\u3066\u65e5\u672c\u8a9e\u3067\u3054\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":276,"type":1,"title":"\u5168\u88fd\u54c1\u5171\u901a\uff5cGainsight\u306e\u6b69\u304d\u65b9","description":"Gainsight\u306b\u521d\u3081\u307e\u3057\u3066\u306e\u65b9\u306f\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30c1\u30a7\u30c3\u30af\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":277,"type":1,"title":"\u4e00\u822c\u60c5\u5831","description":"\u307e\u305a\u306f\u3053\u3053\u304b\u3089\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u5165\u308c\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":276,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u4e00\u822c\u60c5\u5831-277"}],"visibleTopicsCount":6,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/\u5168\u88fd\u54c1\u5171\u901a-gainsight\u306e\u6b69\u304d\u65b9-276"},{"id":266,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba","description":"\u3053\u308c\u304b\u3089\u5c0e\u5165\u3092\u59cb\u3081\u308b\u65b9\u3005\u5411\u3051\u306b\u3001\u5c0e\u5165\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u5fc5\u8981\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":267,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff11\uff1a\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068","description":"Gainsight\u3078\u3088\u3046\u3053\u305d\uff01\uff01Gainsight\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u308a\u3001\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b\u305f\u3081\u306b\u3082\u3059\u3079\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u898b\u3066\u5fc5\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u304a\u9858\u3044\u3057\u307e\u3059\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":4,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff11-\u307e\u305a\u6700\u521d\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068-267"},{"id":268,"type":1,"title":"\u30b9\u30c6\u30c3\u30d7\uff12\uff1a\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059","description":"\u30c7\u30fc\u30bf\u5468\u308a\u306e\u6e96\u5099\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u3061\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u3042\u308b\u30b3\u30f3\u30c6\u30f3\u30c4\u306fGainsight\u3092\u3053\u308c\u304b\u3089\u4f7f\u3046\u305f\u3081\u306b\u3068\u3066\u3082\u91cd\u8981\u3068\u306a\u308b\u30c7\u30fc\u30bf\u306e\u8003\u3048\u65b9\u304c\u5b66\u3079\u307e\u3059\u306e\u3067\u3001\u3059\u3079\u3066\u898b\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\uff01","thumbnailImage":null,"parentId":266,"isContainer":false,"children":[],"visibleTopicsCount":3,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30c6\u30c3\u30d7\uff12-\u30c7\u30fc\u30bf\u5468\u308a\u3092\u78ba\u8a8d\u3057\u307e\u3059-268"}],"visibleTopicsCount":7,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u524d\u30d5\u30a7\u30fc\u30ba-266"},{"id":269,"type":1,"title":"CS\uff5c\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba","description":"\u904b\u7528\u958b\u59cb\u5f8c\u306b\u77e5\u3063\u3066\u304a\u304f\u3068\u4fbf\u5229\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u304c\u305f\u304f\u3055\u3093\u3002","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":271,"type":1,"title":"\u30a2\u30c9\u30df\u30f3\u5411\u3051\uff1a\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068Tips","description":"\u30ed\u30fc\u30f3\u30c1\u5f8c\u3059\u3050\u306b\u8a2d\u5b9a\u304c\u5fc5\u8981\u306b\u306a\u308b\u6a5f\u80fd\u306a\u3069\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30a2\u30c9\u30df\u30f3\u5411\u3051-\u30ed\u30fc\u30f3\u30c1\u5f8c\u306b\u8a2d\u5b9a\u3057\u305f\u3044\u3053\u3068tips-271"},{"id":270,"type":1,"title":"\u30e6\u30fc\u30b6\u30fc\u5411\u3051\uff1a\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046\uff01","description":"\u30e6\u30fc\u30b6\u30fc\u306e\u307f\u306a\u3055\u307e\u304c\u3088\u308a\u5feb\u9069\u306bGainsight\u3092\u4f7f\u3063\u3066\u3044\u305f\u3060\u304f\u305f\u3081\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":269,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30e6\u30fc\u30b6\u30fc\u5411\u3051-\u3053\u3053\u304b\u3089\u59cb\u3081\u3066\u307f\u3088\u3046-270"}],"visibleTopicsCount":15,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/cs-\u904b\u7528\u958b\u59cb\u30d5\u30a7\u30fc\u30ba-269"},{"id":272,"type":1,"title":"CS\uff5c\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba","description":"\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba\u3067\u304a\u5f79\u7acb\u3061\u3067\u304d\u308b\u69d8\u3005\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":273,"type":1,"title":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406","description":"\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3084\u30c7\u30fc\u30bf\u306e\u6574\u5099\u306eTips\u3092\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":11,"url":"https:\/\/communities.gainsight.com\/\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u3068\u30c7\u30fc\u30bf\u7ba1\u7406-273"},{"id":274,"type":1,"title":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528","description":"\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/\u69d8\u3005\u306a\u30c4\u30fc\u30eb\u306e\u30c7\u30fc\u30bf\u9023\u643a\u3068\u6d3b\u7528-274"},{"id":301,"type":1,"title":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9","description":"\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u3053\u3053\u306b\u96c6\u3081\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9-301"},{"id":303,"type":1,"title":"\u30ec\u30dd\u30fc\u30c8\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9","description":"\u53ef\u8996\u5316\u306b\u4fbf\u5229\u306a\u30ec\u30dd\u30fc\u30c8\u3084\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":7,"url":"https:\/\/communities.gainsight.com\/\u30ec\u30dd\u30fc\u30c8-\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9-303"},{"id":306,"type":1,"title":"CTA\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3","description":"CTA\uff08\u30a2\u30e9\u30fc\u30c8\uff09\u30fb\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30fb\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3\u306b\u3064\u3044\u3066\u306eTips\u3092\u3054\u7d39\u4ecb","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cta-\u30d7\u30ec\u30a4\u30d6\u30c3\u30af-\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30f3-306"},{"id":335,"type":1,"title":"\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30e1\u30fc\u30eb\u95a2\u9023","description":"JO\u3084Email\u30a2\u30b7\u30b9\u30c8\u306a\u3069\u306e\u30e1\u30fc\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u95a2\u9023\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":10,"url":"https:\/\/communities.gainsight.com\/\u30c7\u30b8\u30bf\u30eb\u30b8\u30e3\u30fc\u30cb\u30fc-\u30e1\u30fc\u30eb\u95a2\u9023-335"},{"id":275,"type":1,"title":"\u305d\u308c\u4ee5\u5916\u306eTips","description":"\u3044\u308d\u3093\u306aTips\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":272,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/\u305d\u308c\u4ee5\u5916\u306etips-275"}],"visibleTopicsCount":52,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cs-\u6d3b\u7528\u30d5\u30a7\u30fc\u30ba-272"},{"id":307,"type":1,"title":"CC | \u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4","description":"CC\u88fd\u54c1\u306b\u95a2\u3057\u3066\u306e\u69d8\u3005\u306a\u60c5\u5831\u3092\u5171\u6709\u3057\u307e\u3059\uff01\u3053\u308c\u304b\u3089\u3082\u3069\u3093\u3069\u3093\u60c5\u5831\u8ffd\u52a0\u3057\u3066\u3044\u304d\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":314,"type":1,"title":"CC | \u306f\u3058\u3081\u306b","description":"CC\u5c0e\u5165\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u59cb\u3081\u308b\u524d\/\u521d\u3081\u3066\u30a2\u30c9\u30df\u30f3\u306b\u306a\u3063\u305f\u65b9\u306b\u77e5\u3063\u3066\u304a\u3044\u3066\u307b\u3057\u3044\u3053\u3068\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3057\u305f\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/communities.gainsight.com\/cc-\u306f\u3058\u3081\u306b-314"},{"id":319,"type":1,"title":"CC\uff5cIT\u30fb\u30c4\u30fc\u30eb\u9023\u643a","description":"IT\u95a2\u9023\u306e\u8a2d\u5b9a\u3084\u4ed6\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u306b\u3064\u3044\u3066\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":8,"url":"https:\/\/communities.gainsight.com\/cc-it-\u30c4\u30fc\u30eb\u9023\u643a-319"},{"id":315,"type":1,"title":"CC\uff5c\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4","description":"\u30c7\u30b6\u30a4\u30f3\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":14,"url":"https:\/\/communities.gainsight.com\/cc-\u30c7\u30b6\u30a4\u30f3\u306e\u5909\u66f4-315"},{"id":318,"type":1,"title":"CC\uff5c\u5168\u4f53\u8a2d\u5b9a\u30fb\u5229\u7528\u8005\u7ba1\u7406","description":"\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306e\u8a2d\u5b9a\u3084\u3001\u5229\u7528\u8005\u306e\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":23,"url":"https:\/\/communities.gainsight.com\/cc-\u5168\u4f53\u8a2d\u5b9a-\u5229\u7528\u8005\u7ba1\u7406-318"},{"id":316,"type":1,"title":"CC\uff5c\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a","description":"\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":30,"url":"https:\/\/communities.gainsight.com\/cc-\u5404\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u8a2d\u5b9a-316"},{"id":317,"type":1,"title":"CC\uff5c\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c","description":"\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u3002","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/cc-\u30ed\u30fc\u30f3\u30c1\u524d\u5f8c-317"},{"id":308,"type":1,"title":"CC | \u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4","description":"\u307e\u305a\u898b\u3066\u3044\u305f\u3060\u304d\u305f\u3044CC\u306b\u95a2\u3057\u3066\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u3054\u7d39\u4ecb\uff01","thumbnailImage":null,"parentId":307,"isContainer":false,"children":[],"visibleTopicsCount":5,"url":"https:\/\/communities.gainsight.com\/cc-\u5c0e\u5165\u6642\u306e\u53c2\u8003\u30b3\u30f3\u30c6\u30f3\u30c4-308"}],"visibleTopicsCount":86,"containerCategoriesCount":0,"contentCategoriesCount":7,"url":"https:\/\/communities.gainsight.com\/cc-\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b3\u30f3\u30c6\u30f3\u30c4-307"},{"id":329,"type":1,"title":"CE | \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3","description":"CE\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u304a\u307e\u3068\u3081\u3057\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":330,"type":1,"title":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"CE\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","thumbnailImage":null,"parentId":329,"isContainer":false,"children":[],"visibleTopicsCount":0,"url":"https:\/\/communities.gainsight.com\/ce\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-330"}],"visibleTopicsCount":0,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/ce-\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30c7\u30e5\u30b1\u30fc\u30b7\u30e7\u30f3-329"},{"id":340,"type":1,"title":"Staircase AI","description":"Staircase\u306b\u95a2\u3057\u3066\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059\uff01","thumbnailImage":null,"parentId":247,"isContainer":true,"children":[{"id":341,"type":1,"title":"Staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u5de5\u4e8b\u4e2d\uff09","description":"Staircase\u306e\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u3044\u307e\u3059","thumbnailImage":null,"parentId":340,"isContainer":false,"children":[],"visibleTopicsCount":1,"url":"https:\/\/communities.gainsight.com\/staircase\u7528\u30b3\u30f3\u30c6\u30f3\u30c4-\u5de5\u4e8b\u4e2d-341"}],"visibleTopicsCount":1,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/staircase-ai-340"}],"language":"en","visibleTopicsCount":167,"containerCategoriesCount":7,"contentCategoriesCount":0,"url":"https:\/\/communities.gainsight.com\/japan-knowledge-base-\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9-\u65e5\u672c\u8a9e-247"}],"communityCustomerTitle":"Gainsight Community","ssoLoginUrl":"","showAuthPage":false,"items":[{"key":"community","visibility":true,"name":"Community"},{"key":"ideation","visibility":true,"name":"Ideas","url":"\/ideas"},{"key":"event","visibility":true,"name":"Events","url":"\/events"},{"key":"group","visibility":true,"name":"Groups & Betas","url":"\/groups"},{"key":"productUpdates","visibility":true,"name":"Product Updates","url":"\/product-updates"},{"key":"custom","visibility":false,"name":"All About Pulse","url":"https:\/\/community.gainsight.com\/all-about-pulse-55","external":false},{"key":"knowledgeBase","visibility":true,"name":"Knowledge Base"}],"searchInfo":{"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":false,"isFederatedFreshdeskSearch":false,"category":null,"isParentCategory":null,"isExtendableSearch":null},"permissions":{"ideation":true,"productUpdates":true},"enabledLanguages":[],"publishedLanguages":[{"id":"0653137f-b8ec-7346-8000-4c5952edc955","code":"en","iso":"en-us","locale":"en_US","name":"English","isEnabled":true,"isDefault":true,"isPublished":true}],"selectedLanguage":"en","isSpacesOnly":false,"phrases":{"Common":{"main.navigation.menu_label":"Menu","nav.title.forum.overview":"Forum overview","nav.title.forum.recent.activity":"Recently active topics","nav.title.forum.activity.last.visit":"Active since last visit","nav.title.forum.unanswered.questions":"Unanswered questions","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."},"Forum":{"nav.title.knowledgebase":"Knowledge Base","nav.title.knowledgebase.overview":"Knowledge Base","nav.title.community":"Community","live.search.placeholder":"Search for answers, best practices and more","live.search.search.text":"Search:","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","go.to.homepage":"Go to homepage","My profile":"My profile","Topic|Topics":"Topic|Topics","Reply|Replies":"Reply|Replies","Solved":"Solved","header.profile.dropdown.subscriptions":"Subscriptions","Private messages":"Private messages","Settings":"Settings","Logout":"Log out"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"}},"searchRevamp":true,"aiSearchSummary":true,"selectedTemplate":0}"><section class="main-navigation--wrapper header-navigation"><div class="main-navigation-sitewidth"><div class="header-navigation_logo-wrapper"><a target="_self" href="/" aria-label="Forum|go.to.homepage" class="header-navigation_logo-anchor" track="[object Object]"></a></div><div class="header-navigation-items-wrapper"><div class="header-navigation-items_and_search"><div class="header-navigation-items_and_search-inner"><nav role="navigation"><ul class="header-navigation-items_menu"><li class="header-navigation_list-item main-menu" track="[object Object]"><div class="dropdown-container"><button id="community-categories" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <span style="display: flex; align-items: center;" class="main-menu-trigger"><span>Community</span><svg aria-hidden="true" width="16" height="16" class viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 8.58997L12 13.17L16.59 8.58997L18 9.99997L12 16L6 9.99997L7.41 8.58997Z" fill="currentColor"></path></svg></span></button><ul aria-labelledby="community-categories" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--forums-overview is-hidden"><li aria-hidden="true" class="arrow is-hidden-S"></li><li class="main-menu-list--overflow-scroll"><ul class="main-menu-list main-menu-list--quicklinks"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-0" role="option"><a track="[object Object]" href="/community" class="main-menu-link link--text"></a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-1" role="option"><a track="[object Object]" href="/search/activity/recent" class="main-menu-link link--text">Recently active topics</a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-2" role="option"><a track="[object Object]" href="/search/activity/unanswered" class="main-menu-link link--text">Unanswered questions</a></li></ul><ul class="main-menu-list"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-3" role="option"><div><a id="mega-menu-category-1" track="[object Object]" href="https://communities.gainsight.com/welcome-1" title="Welcome" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Welcome</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-4" role="option"><div><a id="mega-menu-category-2" track="[object Object]" href="https://communities.gainsight.com/community-news-2" title="Community News" topicsCount="361" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Community News</span><span class="text--meta">361</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-5" role="option"><div><a id="mega-menu-category-14" track="[object Object]" href="https://communities.gainsight.com/discuss-gainsight-products-14" title="Discuss Gainsight Products" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Discuss Gainsight Products</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-6" role="option"><div><a id="mega-menu-category-15" track="[object Object]" href="https://communities.gainsight.com/customer-success-cs-15" title="Customer Success (CS)" topicsCount="4968" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Customer Success (CS)</span><span class="text--meta">4968</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-7" role="option"><div><a id="mega-menu-category-16" track="[object Object]" href="https://communities.gainsight.com/product-experience-px-16" title="Product Experience (PX)" topicsCount="808" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Product Experience (PX)</span><span class="text--meta">808</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-8" role="option"><div><a id="mega-menu-category-17" track="[object Object]" href="https://communities.gainsight.com/customer-communities-cc-17" title="Customer Communities (CC)" topicsCount="2355" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Customer Communities (CC)</span><span class="text--meta">2355</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-9" role="option"><div><a id="mega-menu-category-18" track="[object Object]" href="https://communities.gainsight.com/customer-education-ce-18" title="Customer Education (CE)" topicsCount="105" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Customer Education (CE)</span><span class="text--meta">105</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-10" role="option"><div><a id="mega-menu-category-302" track="[object Object]" href="https://communities.gainsight.com/staircase-ai-by-gainsight-302" title="Staircase AI by Gainsight " topicsCount="2" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Staircase AI by Gainsight </span><span class="text--meta">2</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-11" role="option"><div><a id="mega-menu-category-7" track="[object Object]" href="https://communities.gainsight.com/share-and-learn-best-practices-7" title="Share and Learn Best Practices" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Share and Learn Best Practices</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-12" role="option"><div><a id="mega-menu-category-9" track="[object Object]" href="https://communities.gainsight.com/cs-perspectives-from-gainsight-9" title="CS Perspectives from Gainsight" topicsCount="625" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CS Perspectives from Gainsight</span><span class="text--meta">625</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-13" role="option"><div><a id="mega-menu-category-327" track="[object Object]" href="https://communities.gainsight.com/ai-inspiration-and-insights-327" title="AI Inspiration and Insights" topicsCount="12" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">AI Inspiration and Insights</span><span class="text--meta">12</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-14" role="option"><div><a id="mega-menu-category-8" track="[object Object]" href="https://communities.gainsight.com/all-about-pulse-8" title="All About Pulse" topicsCount="185" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">All About Pulse</span><span class="text--meta">185</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-15" role="option"><div><a id="mega-menu-category-209" track="[object Object]" href="https://communities.gainsight.com/meetings-and-trainings-209" title="Meetings and Trainings" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Meetings and Trainings</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-16" role="option"><div><a id="mega-menu-category-3" track="[object Object]" href="https://communities.gainsight.com/meetings-office-hours-3" title="Meetings & Office Hours" topicsCount="1506" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Meetings & Office Hours</span><span class="text--meta">1506</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-17" role="option"><div><a id="mega-menu-category-4" track="[object Object]" href="https://communities.gainsight.com/training-certification-4" title="Training & Certification" topicsCount="97" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Training & Certification</span><span class="text--meta">97</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-18" role="option"><div><a id="mega-menu-category-216" track="[object Object]" href="https://communities.gainsight.com/archive-216" title="Archive" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Archive</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1144-item-19" role="option"><div><a id="mega-menu-category-217" track="[object Object]" href="https://communities.gainsight.com/archived-content-217" title="Archived content" topicsCount="580" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Archived content</span><span class="text--meta">580</span></a></div></li></ul></li></ul></div></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-ideas" href="/ideas" target rel="noreferrer">Ideas</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-events" href="/events" target rel="noreferrer">Events</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-groups-&-betas" href="/groups" target rel="noreferrer">Groups & Betas</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-product-updates" href="/product-updates" target rel="noreferrer">Product Updates</a></li><li class="header-navigation_list-item main-menu" track="[object Object]"><div class="dropdown-container"><button id="knowledgebase-categories" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <span style="display: flex; align-items: center;" class="main-menu-trigger"><span>Knowledge Base</span><svg aria-hidden="true" width="16" height="16" class viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 8.58997L12 13.17L16.59 8.58997L18 9.99997L12 16L6 9.99997L7.41 8.58997Z" fill="currentColor"></path></svg></span></button><ul aria-labelledby="knowledgebase-categories" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--forums-overview is-hidden"><li aria-hidden="true" class="arrow is-hidden-S"></li><li class="main-menu-list--overflow-scroll"><ul class="main-menu-list main-menu-list--quicklinks"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-0" role="option"><a track="[object Object]" href="/knowledge-base" class="main-menu-link link--text">Knowledge Base</a></li></ul><ul class="main-menu-list"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-1" role="option"><div><a id="mega-menu-category-226" track="[object Object]" href="https://communities.gainsight.com/best-practices-hub-226" title="Best Practices Hub " class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Best Practices Hub </strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-2" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-227" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-227" track="[object Object]" href="https://communities.gainsight.com/reducing-risk-and-churn-227" title="Reducing Risk and Churn" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Reducing Risk and Churn</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-227" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-227"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/predictive-health-scoring-321" title="Predictive health scoring" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Predictive health scoring</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/risk-identification-management-322" title="Risk identification & management" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Risk identification & management</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/digital-led-signals-proactive-resolution-230" title="Digital-led signals & proactive resolution" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Digital-led signals & proactive resolution</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/renewal-management-forecasting-228" title="Renewal management & forecasting" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Renewal management & forecasting</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/post-churn-analysis-and-insights-231" title="Post-churn analysis and insights " topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Post-churn analysis and insights </span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cross-functional-risk-collaboration-323" title="Cross-functional risk collaboration" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Cross-functional risk collaboration</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-3" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-237" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-237" track="[object Object]" href="https://communities.gainsight.com/improving-team-efficiency-237" title="Improving Team Efficiency" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Improving Team Efficiency</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-237" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-237"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/centralize-customer-data-262" title="Centralize customer data" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Centralize customer data</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/standardize-and-automate-workflows-263" title="Standardize and automate workflows" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Standardize and automate workflows</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/enhance-visibility-and-foster-collaboration-265" title="Enhance visibility and foster collaboration" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Enhance visibility and foster collaboration</span><span class="text--meta">5</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-4" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-232" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-232" track="[object Object]" href="https://communities.gainsight.com/automating-the-customer-journey-232" title="Automating the Customer Journey" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Automating the Customer Journey</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-232" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-232"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/define-and-structure-the-customer-lifecycle-233" title="Define and structure the customer lifecycle" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Define and structure the customer lifecycle</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/automate-onboarding-and-early-engagement-236" title="Automate onboarding and early engagement" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Automate onboarding and early engagement</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/drive-adoption-and-expansion-with-targeted-engagement-324" title="Drive adoption and expansion with targeted engagement" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Drive adoption and expansion with targeted engagement</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/proactively-manage-risk-and-retention-325" title="Proactively manage risk and retention" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Proactively manage risk and retention</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ensure-compliance-and-visibility-across-journey-stages-326" title="Ensure compliance and visibility across journey stages" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Ensure compliance and visibility across journey stages</span><span class="text--meta">5</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-5" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-281" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-281" track="[object Object]" href="https://communities.gainsight.com/improve-product-adoption-281" title="Improve Product Adoption" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Improve Product Adoption</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-281" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-281"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/identify-and-address-adoption-gaps-282" title="Identify and Address Adoption Gaps" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Identify and Address Adoption Gaps</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/drive-feature-adoption-283" title="Drive Feature Adoption" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Drive Feature Adoption</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/empower-customers-with-usage-insights-284" title="Empower Customers with Usage Insights" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Empower Customers with Usage Insights</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/automate-adoption-management-334" title="Automate Adoption Management" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Automate Adoption Management</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-6" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-285" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-285" track="[object Object]" href="https://communities.gainsight.com/increase-advocacy-and-referencability-285" title="Increase Advocacy and Referencability" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Increase Advocacy and Referencability</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-285" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-285"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/identify-and-track-potential-advocates-286" title="Identify and Track Potential Advocates" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Identify and Track Potential Advocates</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/nurture-advocates-through-engagement-287" title="Nurture Advocates Through Engagement" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Nurture Advocates Through Engagement</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/leverage-advocates-for-public-endorsements-and-sales-references-332" title="Leverage Advocates for Public Endorsements and Sales References" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Leverage Advocates for Public Endorsements and Sales References</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/integrate-advocacy-into-health-scoring-333" title="Integrate Advocacy into Health Scoring" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Integrate Advocacy into Health Scoring</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-7" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-288" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-288" track="[object Object]" href="https://communities.gainsight.com/improve-value-realization-roi-288" title="Improve Value Realization (ROI)" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Improve Value Realization (ROI)</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-288" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-288"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/collect-confirm-goals-289" title="Collect + Confirm goals" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Collect + Confirm goals</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/maintain-continuous-roi-driven-alignment-290" title="Maintain continuous ROI-Driven Alignment" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Maintain continuous ROI-Driven Alignment</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/drive-roi-through-verified-outcomes-291" title="Drive ROI Through Verified Outcomes" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Drive ROI Through Verified Outcomes</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/leverage-feedback-for-optimization-336" title="Leverage Feedback for Optimization" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Leverage Feedback for Optimization</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/empower-customers-through-enablement-338" title="Empower Customers Through Enablement" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Empower Customers Through Enablement</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-8" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-294" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-294" track="[object Object]" href="https://communities.gainsight.com/grow-customer-feedback-programs-294" title="Grow Customer Feedback Programs" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Grow Customer Feedback Programs</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-294" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-294"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/collect-and-analyze-feedback-295" title="Collect and analyze feedback" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Collect and analyze feedback</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/close-the-feedback-loop-296" title="Close the feedback loop" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Close the feedback loop</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/leverage-feedback-for-internal-strategies-and-product-roadmap-343" title="Leverage feedback for internal strategies and product roadmap" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Leverage feedback for internal strategies and product roadmap</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/scale-feedback-programs-344" title="Scale feedback programs" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Scale feedback programs</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-9" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-297" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-297" track="[object Object]" href="https://communities.gainsight.com/accelerate-expansion-297" title="Accelerate Expansion" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Accelerate Expansion</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-297" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-297"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/identify-and-qualify-expansion-opportunities-298" title="Identify and qualify expansion opportunities" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Identify and qualify expansion opportunities</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/execute-expansion-campaigns-299" title="Execute expansion campaigns" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Execute expansion campaigns</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/strategic-account-planning-for-expansion-300" title="Strategic account planning for expansion" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Strategic account planning for expansion</span><span class="text--meta">4</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-10" role="option"><div><a id="mega-menu-category-252" track="[object Object]" href="https://communities.gainsight.com/cc-knowledge-base-252" title="CC Knowledge Base" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>CC Knowledge Base</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-11" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-253" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-253" track="[object Object]" href="https://communities.gainsight.com/getting-started-253" title="Getting Started" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Getting Started</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-253" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-253"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/general-information-26" title="General information" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">General information</span><span class="text--meta">11</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/installing-the-customer-community-platform-27" title="Installing the Customer Community Platform" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Installing the Customer Community Platform</span><span class="text--meta">8</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/guides-tutorials-and-learning-material-28" title="Guides, tutorials and learning material" topicsCount="24" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Guides, tutorials and learning material</span><span class="text--meta">24</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/gdpr-dsa-privacy-29" title="GDPR, DSA & Privacy" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">GDPR, DSA & Privacy</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-12" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-254" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-254" track="[object Object]" href="https://communities.gainsight.com/content-management-254" title="Content Management" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Content Management</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-254" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-254"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/creating-content-32" title="Creating content" topicsCount="16" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Creating content</span><span class="text--meta">16</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-content-33" title="Moderating content" topicsCount="20" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Moderating content</span><span class="text--meta">20</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/highlighting-content-34" title="Highlighting content" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Highlighting content</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dealing-with-spam-35" title="Dealing with spam" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Dealing with spam</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/seo-36" title="SEO" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SEO</span><span class="text--meta">11</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-13" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-255" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-255" track="[object Object]" href="https://communities.gainsight.com/platform-modules-255" title="Platform Modules" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Platform Modules</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-255" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-255"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/community-38" title="Community" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Community</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/knowledge-base-39" title="Knowledge base" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Knowledge base</span><span class="text--meta">7</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ideation-40" title="Ideation" topicsCount="15" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Ideation</span><span class="text--meta">15</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/events-41" title="Events" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Events</span><span class="text--meta">9</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/groups-42" title="Groups" topicsCount="17" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Groups</span><span class="text--meta">17</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/product-updates-43" title="Product updates" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Product updates</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-14" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-256" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-256" track="[object Object]" href="https://communities.gainsight.com/analytics-reporting-256" title="Analytics & Reporting" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Analytics & Reporting</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-256" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-256"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/data-catalog-connectors-313" title="Data Catalog & Connectors" topicsCount="32" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Data Catalog & Connectors</span><span class="text--meta">32</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/dashboards-46" title="Dashboards" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Dashboards</span><span class="text--meta">11</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/exports-45" title="Exports" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Exports</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/google-analytics-47" title="Google Analytics" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Google Analytics</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/post-field-analysis-48" title="Post Field Analysis" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Post Field Analysis</span><span class="text--meta">3</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-15" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-257" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-257" track="[object Object]" href="https://communities.gainsight.com/users-gamification-activation-257" title="Users, Gamification & Activation" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Users, Gamification & Activation</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-257" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-257"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/super-user-engagement-60" title="(Super-)user engagement" topicsCount="14" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">(Super-)user engagement</span><span class="text--meta">14</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/moderating-users-61" title="Moderating users" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Moderating users</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/user-roles-permissions-62" title="User roles & permissions" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">User roles & permissions</span><span class="text--meta">8</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ranks-63" title="Ranks" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Ranks</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/badges-64" title="Badges" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Badges</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/registration-login-sso-65" title="Registration, Login, SSO" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Registration, Login, SSO</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/email-campaigns-66" title="Email Campaigns" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Email Campaigns</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-16" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-258" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-258" track="[object Object]" href="https://communities.gainsight.com/customization-integrations-258" title="Customization & Integrations" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Customization & Integrations</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-258" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-258"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/homepage-50" title="Homepage" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Homepage</span><span class="text--meta">7</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/platform-styling-51" title="Platform Styling" topicsCount="22" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Platform Styling</span><span class="text--meta">22</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/phrases-52" title="Phrases" topicsCount="9" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Phrases</span><span class="text--meta">9</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/languages-278" title="Languages" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Languages</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/sso-53" title="SSO" topicsCount="13" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">SSO</span><span class="text--meta">13</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/integrations-54" title="Integrations" topicsCount="23" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Integrations</span><span class="text--meta">23</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/api-55" title="API" topicsCount="10" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">API</span><span class="text--meta">10</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-93" role="option"><a track="[object Object]" href="https://communities.gainsight.com/emails-56" title="Emails" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Emails</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-94" role="option"><a track="[object Object]" href="https://communities.gainsight.com/third-party-scripts-57" title="Third-party Scripts" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Third-party Scripts</span><span class="text--meta">3</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-95" role="option"><a track="[object Object]" href="https://communities.gainsight.com/embeddable-widgets-58" title="Embeddable Widgets" topicsCount="18" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Embeddable Widgets</span><span class="text--meta">18</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-17" role="option"><div><a id="mega-menu-category-247" track="[object Object]" href="https://communities.gainsight.com/japan-knowledge-base-ナレッジベース-日本語-247" title="Japan Knowledge Base | ナレッジベース（日本語）" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Japan Knowledge Base | ナレッジベース（日本語）</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-18" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-276" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-276" track="[object Object]" href="https://communities.gainsight.com/全製品共通-gainsightの歩き方-276" title="全製品共通｜Gainsightの歩き方" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">全製品共通｜Gainsightの歩き方</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-276" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-276"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/一般情報-277" title="一般情報" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">一般情報</span><span class="text--meta">6</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-19" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-266" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-266" track="[object Object]" href="https://communities.gainsight.com/cs-運用開始前フェーズ-266" title="CS｜運用開始前フェーズ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">CS｜運用開始前フェーズ</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-266" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-266"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ステップ１-まず最初に確認すること-267" title="ステップ１：まず最初に確認すること" topicsCount="4" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">ステップ１：まず最初に確認すること</span><span class="text--meta">4</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ステップ２-データ周りを確認します-268" title="ステップ２：データ周りを確認します" topicsCount="3" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">ステップ２：データ周りを確認します</span><span class="text--meta">3</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-20" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-269" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-269" track="[object Object]" href="https://communities.gainsight.com/cs-運用開始フェーズ-269" title="CS｜運用開始フェーズ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">CS｜運用開始フェーズ</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-269" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-269"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/アドミン向け-ローンチ後に設定したいことtips-271" title="アドミン向け：ローンチ後に設定したいことTips" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">アドミン向け：ローンチ後に設定したいことTips</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ユーザー向け-ここから始めてみよう-270" title="ユーザー向け：ここから始めてみよう！" topicsCount="10" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">ユーザー向け：ここから始めてみよう！</span><span class="text--meta">10</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-21" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-272" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-272" track="[object Object]" href="https://communities.gainsight.com/cs-活用フェーズ-272" title="CS｜活用フェーズ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">CS｜活用フェーズ</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-272" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-272"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ルールエンジンとデータ管理-273" title="ルールエンジンとデータ管理" topicsCount="11" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">ルールエンジンとデータ管理</span><span class="text--meta">11</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/様々なツールのデータ連携と活用-274" title="様々なツールのデータ連携と活用" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">様々なツールのデータ連携と活用</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/スコアカード-301" title="スコアカード" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">スコアカード</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/レポート-ダッシュボード-303" title="レポート・ダッシュボード" topicsCount="7" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">レポート・ダッシュボード</span><span class="text--meta">7</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cta-プレイブック-サクセスプラン-306" title="CTA・プレイブック・サクセスプラン" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CTA・プレイブック・サクセスプラン</span><span class="text--meta">5</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/デジタルジャーニー-メール関連-335" title="デジタルジャーニー・メール関連" topicsCount="10" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">デジタルジャーニー・メール関連</span><span class="text--meta">10</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/それ以外のtips-275" title="それ以外のTips" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">それ以外のTips</span><span class="text--meta">8</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-22" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-307" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-307" track="[object Object]" href="https://communities.gainsight.com/cc-コミュニティコンテンツ-307" title="CC | コミュニティコンテンツ" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">CC | コミュニティコンテンツ</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-307" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-307"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-はじめに-314" title="CC | はじめに" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CC | はじめに</span><span class="text--meta">6</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-26" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-it-ツール連携-319" title="CC｜IT・ツール連携" topicsCount="8" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CC｜IT・ツール連携</span><span class="text--meta">8</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-27" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-デザインの変更-315" title="CC｜デザインの変更" topicsCount="14" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CC｜デザインの変更</span><span class="text--meta">14</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-28" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-全体設定-利用者管理-318" title="CC｜全体設定・利用者管理" topicsCount="23" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CC｜全体設定・利用者管理</span><span class="text--meta">23</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-29" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-各モジュールの設定-316" title="CC｜各モジュールの設定" topicsCount="30" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CC｜各モジュールの設定</span><span class="text--meta">30</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-30" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-ローンチ前後-317" title="CC｜ローンチ前後" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CC｜ローンチ前後</span><span class="text--meta">0</span></a></li><li class="main-menu-list__item" id="downshift-1145-item-85" role="option"><a track="[object Object]" href="https://communities.gainsight.com/cc-導入時の参考コンテンツ-308" title="CC | 導入時の参考コンテンツ" topicsCount="5" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CC | 導入時の参考コンテンツ</span><span class="text--meta">5</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-23" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-329" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-329" track="[object Object]" href="https://communities.gainsight.com/ce-カスタマーエデュケーション-329" title="CE | カスタマーエデュケーション" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">CE | カスタマーエデュケーション</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-329" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-329"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/ce用コンテンツ-工事中-330" title="CE用コンテンツ（工事中）" topicsCount="0" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">CE用コンテンツ（工事中）</span><span class="text--meta">0</span></a></li></ul></li></ul></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-1145-item-24" role="option"><div class="dropdown-container"><button id="knowledgebase-categories-340" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <div><a id="mega-menu-category-340" track="[object Object]" href="https://communities.gainsight.com/staircase-ai-340" title="Staircase AI" isNested class="link--text main-menu-link main-menu-link--category main-menu-link--category--nested"><span class="main-menu-link__name">Staircase AI</span><svg width="16" height="16" viewBox="0 0 24 24" class><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></button><ul aria-labelledby="knowledgebase-categories-340" Component="ul" tabIndex="-1" role="menu" class="dropdown--forums-overview--nested is-hidden"><li class="dropdown dropdown--forums-overview main-menu-list--overflow-scroll" id="mega-menu-category-dropdown-340"><ul class="main-menu-list"><li class="main-menu-list__item" id="downshift-1145-item-25" role="option"><a track="[object Object]" href="https://communities.gainsight.com/staircase用コンテンツ-工事中-341" title="Staircase用コンテンツ（工事中）" topicsCount="1" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Staircase用コンテンツ（工事中）</span><span class="text--meta">1</span></a></li></ul></li></ul></div></li></ul></li></ul></div></li></ul></nav><div class="header-navigation-items_hamburger"><div class="slider-menu"><span class="slider-trigger"><svg width="24" height="24" viewBox="0 0 24 24" fill="none"><path d="M3 18H21V16H3V18ZM3 13H21V11H3V13ZM3 6V8H21V6H3Z" fill="currentColor"></path></svg></span><span></span></div></div><div class="header-navigation_logo-wrapper is-hidden-L"><a target="_self" href="/" aria-label="Forum|go.to.homepage" class="header-navigation_logo-anchor" track="[object Object]"></a></div></div></div></div><section class="main-navigation--nav-buttons-wrapper" data-view="MainNavigation"><ul><li class="is-hidden-S"><a href="/topic/new" data-track="{"trigger":"navigation","type":"Topic Initiated"}" data-ga-track="{"eventCategory":"Homepage","eventAction":"Create topic clicked","eventLabel":{"Position":"Navigation"}}" class="menu-create-topic qa-menu-create-topic btn btn--cta" role="button" title><span aria-hidden="true" class="header-navigation-button-icon"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class><path d="M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z"></path></svg></span><span></span></a></li><li><a role="button" href="#" class="header-login-button qa-header-login-button btn btn--secondary"><span aria-hidden="true" class="header-navigation-button-icon"><svg width="16" height="16" viewBox="0 0 24 24" fill="none"><path d="M12 12C14.21 12 16 10.21 16 8C16 5.79 14.21 4 12 4C9.79 4 8 5.79 8 8C8 10.21 9.79 12 12 12ZM12 14C9.33 14 4 15.34 4 18V20H20V18C20 15.34 14.67 14 12 14Z" fill="currentColor"></path></svg></span><span></span></a></li></ul></section></div></section></div> <div data-preact="widget-breadcrumb/Breadcrumb" class="" data-props="{"breadcrumbData":[{"url":"\/","title":"Home"},{"url":"\/community","title":"Getting started"},{"url":"\/welcome-1","title":"Welcome"}]}"><div class="sitewidth breadcrumb-container"><div class="col main-navigation--breadcrumb-wrapper widget--breadcrumb"><ul class="breadcrumb"><li class="breadcrumb-item qa-breadcrumb-community"><a class="breadcrumb-item-link" href="/"><i class="icon icon--caret-left is-visible-S"></i>Home</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-category"><a class="breadcrumb-item-link" href="/community"><i class="icon icon--caret-left is-visible-S"></i>Getting started</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-forum"><span class="current"><i class="icon icon--caret-left is-visible-S"></i>Welcome</span><i class="icon icon--caret-right"></i></li></ul></div></div></div> <div class="forum-featured-image" style="background-color: transparent; background-image: url(https://uploads-us-west-2.insided.com/gainsight-us/attachment/40f970f6-fca7-4ea9-8c1a-7d1a3cdd52c9_thumb.png)"> <div class="forum-featured-image__content"> <div class="sitewidth"> <div class="col col--main has--side"> <div class="forum-list-view-spacing forum-list-view-spacing--v qa-subForum-header"> <h1 class="thread-list-view-title hero-subforum-title qa-page-title">Welcome</h1> <p class="forum-list-view-description hero-subforum-description qa-subforum-description">The latest news and updates from the Gainsight team</p> <div class='searchbar-in-hero'> <form method="get" action="/search"> <div class="searchbox searchbox--large qa-search-area"> <div class="searchbox__input qa-menu-search-input search-v2"> <div class="algolia-search--forum algolia-search" data-preact="destination/modules/Search/Features/SearchWidget/SearchForm" data-props='{"isUserGuest":true,"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":false,"isFederatedFreshdeskSearch":false,"isAlgoliaAnswersActive":false,"searchInContentCategories":[2],"groupId":null,"aiSearchSummary":true,"phrases":{"Forum":{"live.search.placeholder":"Search for answers, best practices and more","live.search.search.text":"Search:","show.results":"Show results","advanced.search.filters":"Filters","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","vraag":"Question","advanced.search.show.more.topics":"Show {number} results","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity","live.searchv2.no.result.title":"No search results","live.searchv2.no.result.text":"We couldn't find anything related to your query. Try typing a different one.","live.searchv2.footer.press":"Press","live.searchv2.footer.enter":"Enter","live.searchv2.footer.text":"to see the AI summary and all results for your query","live.searchv2.recents":"Recents"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"},"Common":{"advanced.search.filter.clear.all":"Clear all","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."}}}'><div><input type="search" placeholder="Search for answers, best practices and more" class="search-box__input"></div></div> </div> </div> </form> </div> </div> </div> </div> </div> </div> <div class="sitewidth"> <div data-preact="category/CategoryList" data-props="{"id":1,"categoriesV2":[{"id":1,"type":0,"title":"Welcome","description":"The latest news and updates from the Gainsight team","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":2,"type":0,"title":"Community News","description":"The latest news and and tips on getting the most out of the Gainsight Community","thumbnailImage":"9d8ee06b-62cc-4270-91b5-ef413f8aec7a_thumb.png","parentId":1,"isContainer":false,"children":[],"visibleTopicsCount":361,"url":"https:\/\/communities.gainsight.com\/community-news-2"}],"language":"en","visibleTopicsCount":361,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/welcome-1"},{"id":14,"type":0,"title":"Discuss Gainsight Products","description":"Ask questions, find answers and help others get the most out of all the Gainsight products","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":15,"type":0,"title":"Customer Success (CS)","description":"Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS","thumbnailImage":"5795f8a3-f92e-4016-98c2-efdb659ec6cf_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":4968,"url":"https:\/\/communities.gainsight.com\/customer-success-cs-15"},{"id":16,"type":0,"title":"Product Experience (PX)","description":"Learn about surveys, in-app engagements, and compelling in-product knowledge ","thumbnailImage":"538a716f-c1df-4887-b768-565d33fc3fe2_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":808,"url":"https:\/\/communities.gainsight.com\/product-experience-px-16"},{"id":17,"type":0,"title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform","thumbnailImage":"38ad0bae-11b4-4f52-9818-401f8499f813_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2355,"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17"},{"id":18,"type":0,"title":"Customer Education (CE)","description":"Create compelling learning paths and a cohesive learning experience","thumbnailImage":"cb494660-6850-4ae9-9f20-c7882385a123_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":105,"url":"https:\/\/communities.gainsight.com\/customer-education-ce-18"},{"id":302,"type":0,"title":"Staircase AI by Gainsight ","description":"Explore best practices, connect with peers, and accelerate Staircase AI's impact","thumbnailImage":"b43561c8-7536-440c-a697-3213313df997_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2,"url":"https:\/\/communities.gainsight.com\/staircase-ai-by-gainsight-302"}],"language":"en","visibleTopicsCount":8238,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/discuss-gainsight-products-14"},{"id":7,"type":0,"title":"Share and Learn Best Practices","description":"Discover the latest best practices and network with other industry experts","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":9,"type":0,"title":"CS Perspectives from Gainsight","description":"A place where the Gainsight team shares best practices for effective Customer Success","thumbnailImage":"f54292ea-6c70-41e5-be2d-ef3477ec95f8_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":625,"url":"https:\/\/communities.gainsight.com\/cs-perspectives-from-gainsight-9"},{"id":327,"type":0,"title":"AI Inspiration and Insights","description":"The latest inspirational and insightful articles about AI by Gainsight","thumbnailImage":null,"parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/communities.gainsight.com\/ai-inspiration-and-insights-327"},{"id":8,"type":0,"title":"All About Pulse","description":"Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going","thumbnailImage":"c4ded539-7c66-40dc-87bc-3b9bc15018fb_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":185,"url":"https:\/\/communities.gainsight.com\/all-about-pulse-8"}],"language":"en","visibleTopicsCount":822,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/share-and-learn-best-practices-7"},{"id":209,"type":0,"title":"Meetings and Trainings","description":"Get access to a world of insights with trainings, webinars, roundtables, and more","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":3,"type":0,"title":"Meetings & Office Hours","description":"Get access to a world of insights with webinars, roundtables, and more","thumbnailImage":"790d3a50-196e-4e8c-b727-92a8a4e25d39_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":1506,"url":"https:\/\/communities.gainsight.com\/meetings-office-hours-3"},{"id":4,"type":0,"title":"Training & Certification","description":"Elevate your Gainsight proficiency with trainings, certifications and a community that is cheering you on","thumbnailImage":"c9070e7f-aab7-4724-9d08-b1c035d37ba6_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":97,"url":"https:\/\/communities.gainsight.com\/training-certification-4"}],"language":"en","visibleTopicsCount":1603,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/meetings-and-trainings-209"},{"id":216,"type":0,"title":"Archive","description":"This section contains archived community content","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":217,"type":0,"title":"Archived content","description":"This category contains archived community content that is no longer searchable","thumbnailImage":"1d0dab52-4971-4780-bad9-e6dbcc2f1cb1_thumb.png","parentId":216,"isContainer":false,"children":[],"visibleTopicsCount":580,"url":"https:\/\/communities.gainsight.com\/archived-content-217"}],"language":"en","visibleTopicsCount":580,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/archive-216"}],"isCommunity":true}"></div> <div class="col col--main has--side qa-div-main widget-wrapper"> <div class="list-widget-wrapper"> <header class="list__items--header qa-list-menu"> <div class="list__items--header-heading qa-thread-list-count"> 361 Topics </div> <div data-preact="destination/modules/Categories/shared/SortingDropdown" class="" data-props="{"sortOptions":[{"sortType":"lastActivityAt","sortDirection":"desc","sortLabel":"Recently active"},{"sortType":"replyCount","sortDirection":"desc","sortLabel":"Most replies"},{"sortType":"views","sortDirection":"desc","sortLabel":"Most views"},{"sortType":"publishedAt","sortDirection":"desc","sortLabel":"Newest first"}]}"><nav><div class="dropdown-container dropdown--sort-options-trigger"><button id="sorting-dropdown" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <p class="sort-option-trigger dropdown-links"><span>Recently active</span></p></button><ul aria-labelledby="sorting-dropdown" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--sort-options is-hidden"><a class="dropdown-links__item-link" href="?sort=replyCount">Most replies</a><a class="dropdown-links__item-link" href="?sort=views">Most views</a><a class="dropdown-links__item-link" href="?sort=publishedAt">Newest first</a></ul></div></nav></div> </header> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/definitions-of-our-idea-statuses-23621"},"id":"2549","publicId":"23621","title":"Definitions of our Idea Statuses","content":"<p>As part of our recent project to merge the Gainsight and inSpired communities we made some changes to the statuses of our ideas in order to make them more simple, streamlined and intuitive.<\/p><p>Below is a set of simple definitions for each of our current statuses.<br \/>\u00a0<\/p><div><table><tbody><tr><td style=\"background-color:#ffffff;width:135px;\">\t\t\t<p><span style=\"color:#000000;\"><strong><em>Idea Status<\/em><\/strong><\/span><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\"><strong>Definition<\/strong><\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"background-color:#ffffff;width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>New Idea<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">New idea that has not yet been reviewed or acknowledged by a Product Manager<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Open<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Idea has been reviewed and acknowledged by a Product Manager<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Discovery<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Requirements are being gathered and feasibility is being evaluated<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Development<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Idea is currently in development<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Parked<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Product Manager has determined this is not going to be considered (for now)<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Released<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Idea has been developed and released in the Gainsight product<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Closed (Won\u2019t Do)<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Idea won\u2019t be worked on as it isn\u2019t feasible or aligned with product direction<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Current Behaviour<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Idea won\u2019t be worked on as it is already current behavior or possible with workaround<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><tr><td style=\"width:135px;\">\t\t\t<p><strong><span style=\"color:#000000;\"><em>Closed (Duplicate)<\/em><\/span><\/strong><\/p>\t\t\t<\/td>\t\t\t<td style=\"width:510px;\">\t\t\t<p><span style=\"color:#000000;\">Idea has been merged into an existing idea as it was a duplicate<\/span><\/p>\t\t\t<\/td>\t\t<\/tr><\/tbody><\/table><\/div>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":12,"views":271,"votes":0,"replyCount":2,"publishedAt":"2024-02-29T14:06:14+01:00","lastActivityAt":"2024-11-06T10:45:41+01:00","lastContributor":{"id":"7338","username":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png"},"lastPostId":9793,"author":{"id":"7338","username":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png"},"sticky":true,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 months ago","lastReplyPublicId":"116780"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-23621 topic-view--sticky"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/definitions-of-our-idea-statuses-23621"></a><svg class="topic-view_sticky-flag" width="14" height="18" fill="currentColor" viewBox="0 0 14 18" xmlns="http://www.w3.org/2000/svg"><path d="M14 0H0V18L7 15L14 18V0Z"></path></svg><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kenneth-r-7338" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" style="width: 100%;" title alt="Kenneth R" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/kenneth-r-7338">Kenneth R</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/definitions-of-our-idea-statuses-23621" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Definitions of our Idea Statuses</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/definitions-of-our-idea-statuses-23621">As part of our recent project to merge the Gainsight and inSpired communities we made some changes to the statuses of our ideas in order to make them more simple, streamlined and intuitive.Below is a set of simple definitions for each of our current statuses. Idea Status Definition New Idea New idea that has not yet been reviewed or acknowledged by a Product Manager Open Idea has been reviewed and acknowledged by a Product Manager Discovery Requirements are being gathered and feasibility is being evaluated Development Idea is currently in development Parked Product Manager has determined this is not going to be considered (for now) Released Idea has been developed and released in the Gainsight product Closed (Won’t Do) Idea won’t be worked on as it isn’t feasible or aligned with product direction Current Behaviour Idea won’t be worked on as it is already cu</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">12</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/definitions-of-our-idea-statuses-23621"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">271</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/definitions-of-our-idea-statuses-23621?postid=116780#post116780"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kenneth-r-7338" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" style="width: 100%;" title alt="Kenneth R" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/definitions-of-our-idea-statuses-23621?postid=116780#post116780"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-11-06T09:45:41.000Z">3 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/let-s-talk-self-service-26988"},"id":"3248","publicId":"26988","title":"Let\u2019s talk self-service!","content":"<p><span style=\"color:#000000;\">Ever feel like your team is stuck answering the same questions on repeat? We\u2019ve been there, and it\u2019s exhausting. That\u2019s why we developed the eBook <\/span><span style=\"color:#000000;\"><em>Empowering Customers to Take Success Into Their Own Hands. <\/em><\/span><span style=\"color:#000000;\">We want to help you and our community better help yourselves and free up your teams to focus on the bigger stuff.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">It has some super practical tips, like:\u00a0<\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Helping customers find answers fast (faster than we can hit \"reply\").<\/strong><\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Adding support into workflows so naturally, it feels invisible.<\/strong><\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Creating a consistent, trusted experience at every touchpoint.<\/strong><\/span><\/li><\/ul><p><span style=\"color:#000000;\">Honestly, it\u2019s a great read if you\u2019re looking for ways to scale without burning everyone out.\u00a0<\/span><\/p><section class=\"callout callout-green\"><div><p>Check it out <a href=\"http:\/\/www.gainsight.com\/resource\/empowering-customers-to-take-success-into-their-own-hands\/\" rel=\"nofollow ugc\"><strong>HERE<\/strong><\/a> if you are interested!<\/p><\/div><\/section><p>\u00a0<\/p><p><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">Let us know what you think \u2013 would love to know how your team is tackling this!\u00a0<\/span><\/span><\/p><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":0,"views":14,"votes":0,"replyCount":0,"publishedAt":"2025-02-10T14:30:50+00:00","lastActivityAt":"2025-02-10T14:30:50+00:00","lastContributor":{"id":"14997","username":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png"},"lastPostId":0,"author":{"id":"14997","username":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 days ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26988"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/let-s-talk-self-service-26988"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nengel-14997" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" style="width: 100%;" title alt="nengel" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/nengel-14997">nengel</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/let-s-talk-self-service-26988" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Let’s talk self-service!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/let-s-talk-self-service-26988">Ever feel like your team is stuck answering the same questions on repeat? We’ve been there, and it’s exhausting. That’s why we developed the eBook Empowering Customers to Take Success Into Their Own Hands. We want to help you and our community better help yourselves and free up your teams to focus on the bigger stuff. It has some super practical tips, like: Helping customers find answers fast (faster than we can hit "reply"). Adding support into workflows so naturally, it feels invisible. Creating a consistent, trusted experience at every touchpoint.Honestly, it’s a great read if you’re looking for ways to scale without burning everyone out. Check it out HERE if you are interested! Let us know what you think – would love to know how your team is tackling this! </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/let-s-talk-self-service-26988"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">14</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/let-s-talk-self-service-26988"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nengel-14997" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" style="width: 100%;" title alt="nengel" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/let-s-talk-self-service-26988"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-10T14:30:50.000Z">20 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/craving-better-roi-let-digital-led-customer-success-deliver-26987"},"id":"3247","publicId":"26987","title":"Craving Better ROI? Let Digital-Led Customer Success Deliver!","content":"<p><span style=\"color:#000000;\">Let\u2019s be honest: the old ways of doing Customer Success aren\u2019t cutting it. <\/span><\/p><p><span style=\"color:#000000;\">Customers expect value today, and if we\u2019re not meeting them where they are with online communities, academies, and in-app guidance, we\u2019re falling behind.<\/span><\/p><p><span style=\"color:#000000;\">That\u2019s where digital-led CS comes in. It\u2019s about scaling smarter, creating meaningful post-sales experiences, and driving real ROI.<\/span><\/p><p><span style=\"color:#000000;\">Forrester just dropped a report on this exact topic, and it\u2019s worth a read. It dives into:<\/span><\/p><ul><li><span style=\"color:#000000;\">Why skipping digital post-sales investments could cost you big.<\/span><\/li>\t<li><span style=\"color:#000000;\">How digital-led CS can help you scale without compromising customer value.<\/span><\/li>\t<li><span style=\"color:#000000;\">The power of community, learning, and in-app guidance makes it all work.<\/span><\/li><\/ul><p><span style=\"color:#000000;\">If scaling efficiently and driving ROI is on your radar for 2025, this report is a solid starting point.<\/span><\/p><section class=\"callout callout-green\"><div><p><strong><a href=\"https:\/\/www.gainsight.com\/resource\/craving-better-roi-let-digital-led-customer-success-deliver\/\">\ud83d\udce5 GRAB IT HERE:<\/a><\/strong><\/p><\/div><\/section><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":2,"views":17,"votes":0,"replyCount":0,"publishedAt":"2025-02-06T15:30:45+00:00","lastActivityAt":"2025-02-06T15:30:45+00:00","lastContributor":{"id":"14997","username":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png"},"lastPostId":0,"author":{"id":"14997","username":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"24 days ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26987"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/craving-better-roi-let-digital-led-customer-success-deliver-26987"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nengel-14997" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" style="width: 100%;" title alt="nengel" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/nengel-14997">nengel</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/craving-better-roi-let-digital-led-customer-success-deliver-26987" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Craving Better ROI? Let Digital-Led Customer Success Deliver!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/craving-better-roi-let-digital-led-customer-success-deliver-26987">Let’s be honest: the old ways of doing Customer Success aren’t cutting it. Customers expect value today, and if we’re not meeting them where they are with online communities, academies, and in-app guidance, we’re falling behind.That’s where digital-led CS comes in. It’s about scaling smarter, creating meaningful post-sales experiences, and driving real ROI.Forrester just dropped a report on this exact topic, and it’s worth a read. It dives into:Why skipping digital post-sales investments could cost you big. How digital-led CS can help you scale without compromising customer value. The power of community, learning, and in-app guidance makes it all work.If scaling efficiently and driving ROI is on your radar for 2025, this report is a solid starting point.📥 GRAB IT HERE: </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/craving-better-roi-let-digital-led-customer-success-deliver-26987"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">17</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/craving-better-roi-let-digital-led-customer-success-deliver-26987"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nengel-14997" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" style="width: 100%;" title alt="nengel" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/craving-better-roi-let-digital-led-customer-success-deliver-26987"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-06T15:30:45.000Z">24 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/let-s-talk-about-making-self-service-actually-work-26986"},"id":"3246","publicId":"26986","title":"Let\u2019s talk about making self-service actually work!","content":"<p><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">If you\u2019re like us, you\u2019ve probably thought a lot about self-service lately. Customers want quick answers and easy solutions, and honestly, so does your team. But building a <\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><em>good <\/em><\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">self-service strategy? <\/span><\/span><\/p><p><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">That\u2019s a whole other challenge.\u00a0<\/span><\/span><\/p><p><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">That\u2019s why we are bringing you our <\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><em>Essential Guide to Digital Self-Service, <\/em><\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">and it\u2019s packed with practical advice for getting it right. It breaks down:\u00a0<\/span><\/span><\/p><ul><li><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">How to design self-service solutions that <\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><em>actually<\/em><\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"> help customers (and not just frustrate them).<\/span><\/span><\/li>\t<li><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">Ways to reduce support tickets while improving customer satisfaction.<\/span><\/span><\/li>\t<li><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">What a killer self-service strategy can do for your team\u2019s efficiency <\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"><em>and<\/em><\/span><\/span><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\"> your bottom line.<\/span><\/span><\/li><\/ul><p><span style=\"color:#222222;\"><span style=\"background-color:#ffffff;\">This guide is your instruction manual for scaling smarter and making self-service a win-win for everyone.<\/span><\/span><\/p><section class=\"callout callout-green\"><div><p><strong>\ud83d\udcd6 <a href=\"http:\/\/www.gainsight.com\/essential-guides\/digital-self-service\/\">CHECK IT OUT HERE<\/a>!<\/strong><\/p><\/div><\/section><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":3,"views":42,"votes":0,"replyCount":4,"publishedAt":"2025-02-03T14:30:09+00:00","lastActivityAt":"2025-02-04T16:27:31+00:00","lastContributor":{"id":"14987","username":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png"},"lastPostId":10056,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"26 days ago","lastReplyPublicId":"119543"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26986"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/let-s-talk-about-making-self-service-actually-work-26986"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/let-s-talk-about-making-self-service-actually-work-26986" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Let’s talk about making self-service actually work!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/let-s-talk-about-making-self-service-actually-work-26986">If you’re like us, you’ve probably thought a lot about self-service lately. Customers want quick answers and easy solutions, and honestly, so does your team. But building a good self-service strategy? That’s a whole other challenge. That’s why we are bringing you our Essential Guide to Digital Self-Service, and it’s packed with practical advice for getting it right. It breaks down: How to design self-service solutions that actually help customers (and not just frustrate them). Ways to reduce support tickets while improving customer satisfaction. What a killer self-service strategy can do for your team’s efficiency and your bottom line.This guide is your instruction manual for scaling smarter and making self-service a win-win for everyone.📖 CHECK IT OUT HERE! </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/let-s-talk-about-making-self-service-actually-work-26986"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">42</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/let-s-talk-about-making-self-service-actually-work-26986?postid=119543#post119543"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/robsteinberg-14987" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/4ff92987-b959-41ca-916a-36f416a590f7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/4ff92987-b959-41ca-916a-36f416a590f7.png" style="width: 100%;" title alt="RobSteinberg" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/let-s-talk-about-making-self-service-actually-work-26986?postid=119543#post119543"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-02-04T16:27:31.000Z">26 days ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/happy-community-manager-appreciation-day-26949"},"id":"3236","publicId":"26949","title":"Happy Community Manager Appreciation Day!","content":"<h3 style=\"text-align:center;\">\ud83c\udf1f\u00a0<strong>Happy Community Manager Appreciation Day!\u00a0<\/strong>\ud83c\udf1f<\/h3><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/a5a64b16-6736-4014-a7ce-5bd5a45ce2cd.gif\" width=\"516\" \/><\/figure><p>\u00a0<\/p><p>Today, we celebrate the unsung heroes who make our favorite online spaces welcoming and dynamic!<\/p><p>Celebrating the superstar community managers behind some of the most unique &amp; engaging communities out there\ud83d\udd25 - \u200b<\/p><p>\u200b<user-mention data-id=\"9545\">@DannyPancratz<\/user-mention>\u00a0\u200b<user-mention data-id=\"11949\">@revote<\/user-mention>\u00a0\u200b<user-mention data-id=\"9653\">@juan.delrio<\/user-mention>\u00a0<user-mention data-id=\"7300\">@sarahmasterton-brown<\/user-mention>\u00a0\u200b<user-mention data-id=\"7427\">@Alistair FIeld<\/user-mention>\u00a0\u200b<user-mention data-id=\"11176\">@Ditte<\/user-mention>\u00a0\u200b<user-mention data-id=\"9578\">@security_lion<\/user-mention>\u00a0\u00a0\u200b<user-mention data-id=\"10753\">@Johnk<\/user-mention>\u00a0\u200b<user-mention data-id=\"12511\">@JeppePeppe<\/user-mention>\u00a0\u200b<user-mention data-id=\"14686\">@danielle.leroux<\/user-mention>\u00a0\u200b<user-mention data-id=\"9916\">@emiller<\/user-mention>\u00a0\u200b<user-mention data-id=\"14679\">@Laurenseife<\/user-mention>\u00a0\u200b<user-mention data-id=\"13233\">@Manouska<\/user-mention>\u00a0\u200b<user-mention data-id=\"13903\">@daniel.truman<\/user-mention>\u00a0\u200b<user-mention data-id=\"11268\">@timcavey<\/user-mention>\u00a0\u200b<user-mention data-id=\"8707\">@Daniele Cmty<\/user-mention>\u00a0\u200b<user-mention data-id=\"7474\">@dayn.johnson<\/user-mention>\u00a0\u200b<user-mention data-id=\"13310\">@jillian.bejtlich<\/user-mention>\u00a0&amp; many others!<\/p><p>\u00a0<\/p><p><strong>Thanks for all the energy and passion you bring to your communities and ours!<\/strong>\ud83d\ude4f\ud83c\udffd<\/p><section class=\"callout callout-green\"><div><div><div><div><div><p>We\u2019ve sprinkled a little\u00a0<strong>celebration<\/strong>\u00a0<strong>on our<\/strong>\u00a0<strong>homepage<\/strong>\u00a0today to celebrate this special day!\ud83d\udc40<\/p><p>Don\u2019t miss the festive confetti &amp; pop-up when you visit our homepage (if you have a running session\u00a0you might need to load in incognito mode to see it - we\u2019ve made sure you only see it once!)<br \/><em>\u2014ehmm, a small token of our appreciation crafted with a bit of help from chatGPT &amp; Canva.\u00a0<\/em><\/p><\/div><\/div><\/div><\/div><\/div><\/section><p><br \/>Thanks,<\/p><p>Gainsight Community Team (Kenneth &amp; Revathi)<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":22,"views":196,"votes":0,"replyCount":12,"publishedAt":"2025-01-27T10:41:08+00:00","lastActivityAt":"2025-01-30T20:29:19+00:00","lastContributor":{"id":"14739","username":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png"},"lastPostId":10028,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 month ago","lastReplyPublicId":"119357"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26949"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/happy-community-manager-appreciation-day-26949"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/happy-community-manager-appreciation-day-26949" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Happy Community Manager Appreciation Day!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/happy-community-manager-appreciation-day-26949">🌟 Happy Community Manager Appreciation Day! 🌟 Today, we celebrate the unsung heroes who make our favorite online spaces welcoming and dynamic!Celebrating the superstar community managers behind some of the most unique &amp; engaging communities out there🔥 - @DannyPancratz @revote @juan.delrio @sarahmasterton-brown @Alistair FIeld @Ditte @security_lion @Johnk @JeppePeppe @danielle.leroux @emiller @Laurenseife @Manouska @daniel.truman @timcavey @Daniele Cmty @dayn.johnson @jillian.bejtlich &amp; many others! Thanks for all the energy and passion you bring to your communities and ours!🙏🏽We’ve sprinkled a little celebration on our homepage today to celebrate this special day!👀Don’t miss the festive confetti &amp; pop-up when you visit our homepage (if you have a running session you might need to load in incognito mode to see it - we’ve made sure you only see it once!)—ehmm, a small token of our appreciation crafted with a bit of help from chatGPT &amp; Canva. Than</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">22</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/happy-community-manager-appreciation-day-26949"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">196</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/happy-community-manager-appreciation-day-26949?postid=119357#post119357"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">12</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/gracefacex-14739" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png" style="width: 100%;" title alt="gracefacex" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/happy-community-manager-appreciation-day-26949?postid=119357#post119357"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-30T20:29:19.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/2025-cs-ops-product-council-announcement-26885"},"id":"3226","publicId":"26885","title":"2025 CS Ops Product Council Announcement!","content":"<p>\u00a0The results are in and your<strong> 2025 CS Ops Product Council <\/strong>is\u2026.<\/p><p><oembed url=\"https:\/\/media.giphy.com\/media\/4276IAeqmxgk00fMDM\/giphy.gif?cid=790b7611i2a993bitvufcns99n19os8ghrye2fa3gr4iv83m&amp;ep=v1_gifs_search&amp;rid=giphy.gif&amp;ct=g\"><\/oembed><\/p><p style=\"text-align:center;\"><strong>Aaron Hatton, <\/strong>PVcase \u200b<user-mention data-id=\"7506\">@aaronhatton<\/user-mention>\u00a0<br \/><strong>Annie Moore<\/strong>, Infor \u200b<user-mention data-id=\"6021\">@AnnieMo<\/user-mention>\u00a0<br \/><strong>Brad Tippets<\/strong>, CS Solutions \u200b<user-mention data-id=\"4356\">@tippetts<\/user-mention>\u00a0<br \/><strong>Bradley Bazhaw<\/strong>, Anaplan \u200b<user-mention data-id=\"5338\">@bradley<\/user-mention>\u00a0<br \/><strong>Carol Keyes<\/strong>, BMC Software \u200b<user-mention data-id=\"10126\">@Carol_Keyes<\/user-mention>\u00a0<br \/><strong>David Person<\/strong>, Rockwell Automation, Inc. \u200b<user-mention data-id=\"7096\">@bytor104<\/user-mention>\u00a0<br \/><strong>Dayn Johnson<\/strong>, Recorded Future \u200b<user-mention data-id=\"7474\">@dayn.johnson<\/user-mention>\u00a0<br \/><strong>Harika Singadi<\/strong>, Auditboard \u200b<user-mention data-id=\"6535\">@Harika Singadi<\/user-mention>\u00a0<br \/><strong>Heather Hansen<\/strong>, Acquia \u200b<user-mention data-id=\"1278\">@heather_hansen<\/user-mention>\u00a0<br \/><strong>Jon Parker<\/strong>, Commvault \u200b<user-mention data-id=\"6871\">@jparker<\/user-mention>\u00a0<br \/><strong>Kaleb Yurchak<\/strong>, Paycor \u200b<user-mention data-id=\"9582\">@kalebyurchak<\/user-mention>\u00a0<br \/><strong>Keith Mattes<\/strong>, GitLab \u200b<user-mention data-id=\"1200\">@keith_mattes<\/user-mention>\u00a0<br \/><strong>Manhar Walia, <\/strong>Wigmore IT<strong>\u00a0<\/strong><strong>\u200b<\/strong><user-mention data-id=\"5740\">@manharwalia<\/user-mention><strong>\u00a0<br \/>Revant Amingad<\/strong>, Responsive.io \u200b<user-mention data-id=\"4103\">@Revant_Amingad<\/user-mention>\u00a0<br \/><strong>Romina Herrera, <\/strong>Appspace \u200b<user-mention data-id=\"6075\">@romihache<\/user-mention>\u00a0<br \/><strong>Sarah Miracle<\/strong>, Amplitude \u200b<user-mention data-id=\"5927\">@sarahmiracle<\/user-mention>\u00a0<br \/><strong>Spencer Engel, <\/strong>Forcepoint \u200b<user-mention data-id=\"1363\">@spencer_engel<\/user-mention>\u00a0<br \/><strong>Stuart Kilpatrick, <\/strong>Magnet Forensics \u200b<user-mention data-id=\"7485\">@Stuart<\/user-mention>\u00a0\u00a0<br \/><strong>Travis Floyd<\/strong>, Armis \u200b<user-mention data-id=\"2191\">@travis_floyd<\/user-mention>\u00a0<br \/><strong>Wayne Baker<\/strong>, IBM \u200b<user-mention data-id=\"1073\">@wayne_baker<\/user-mention>\u00a0<\/p><p><strong>Congratulations to all the outstanding individuals nominated and selected for our fourth annual CS Ops Product Council!<\/strong><br \/><br \/>These incredible individuals above have made a lasting impact on their organizations and peers. They've played a key role in shaping CS Ops as a career within the industry, have been dedicated to fostering our Community, and have deployed amazing solutions through their innovation with Gainsight. We are thrilled to continue growing our partnership this year and look forward to all we will accomplish together with them as our trusted advisors.<br \/><br \/>A special thank you to everyone who submitted nominations (we received nearly 80 this year!), as well as our Scoring Committee made up of Gainsight CS and Product Leadership,\u00a0\u200b<user-mention data-id=\"4526\">@TMaier<\/user-mention>,\u00a0<user-mention data-id=\"493\">@angela_domenichelli<\/user-mention>,\u00a0 \u200b<user-mention data-id=\"2500\">@victoria_peeker_barry<\/user-mention>, and \u200b<user-mention data-id=\"6512\">@alizee<\/user-mention>\u00a0\u2014for your time and efforts in the selection process.<br \/><br \/>Finally, a heartfelt shoutout to our <strong>amazing 2024 Council<\/strong> (select members pictured below)\u00a0for their unwavering dedication to Gainsight. We deeply appreciate your time, commitment, valuable feedback, and all that you\u2019ve contributed to our Community. Thank you for all that you\u2019ve helped us achieve!<\/p><p style=\"text-align:center;\">\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/24c088c2-de26-4f87-ab93-310647bf29b9.png\" \/><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/d1e2a9a5-12be-483e-a477-6ab11027fb2a.png\" \/><figcaption>*Please note not everyone is pictured.\u00a0<\/figcaption><\/figure><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":18,"views":488,"votes":0,"replyCount":19,"publishedAt":"2025-01-15T20:59:58+00:00","lastActivityAt":"2025-01-30T16:27:49+00:00","lastContributor":{"id":"5338","username":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png"},"lastPostId":10025,"author":{"id":"7001","username":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 month ago","lastReplyPublicId":"119322"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26885"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-announcement-26885"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sshroff-7001" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png" style="width: 100%;" title alt="sshroff" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/sshroff-7001">sshroff</a></span><span class="user-title text--meta">Gainsight Employee ⭐️⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-announcement-26885" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">2025 CS Ops Product Council Announcement!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-announcement-26885"> The results are in and your 2025 CS Ops Product Council is….Aaron Hatton, PVcase @aaronhatton Annie Moore, Infor @AnnieMo Brad Tippets, CS Solutions @tippetts Bradley Bazhaw, Anaplan @bradley Carol Keyes, BMC Software @Carol_Keyes David Person, Rockwell Automation, Inc. @bytor104 Dayn Johnson, Recorded Future @dayn.johnson Harika Singadi, Auditboard @Harika Singadi Heather Hansen, Acquia @heather_hansen Jon Parker, Commvault @jparker Kaleb Yurchak, Paycor @kalebyurchak Keith Mattes, GitLab @keith_mattes Manhar Walia, Wigmore IT @manharwalia Revant Amingad, Responsive.io @Revant_Amingad Romina Herrera, Appspace @romihache Sarah Miracle, Amplitude @sarahmiracle Spencer Engel, Forcepoint @spencer_engel Stuart Kilpatrick, Magnet Forensics @Stuart Travis Floyd, Armis @travis_floyd Wayne Baker, IBM @wayne_baker Congratulations to all the outstanding individuals nominated and selected for our fourth annual CS Ops Product Council!These incredible individuals above have ma</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">18</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-announcement-26885"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">488</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-announcement-26885?postid=119322#post119322"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">19</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/bradley-5338" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png" style="width: 100%;" title alt="bradley" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-announcement-26885?postid=119322#post119322"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-30T16:27:49.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/fellow-cs-pros-are-your-csms-swamped-with-faqs-let-s-fix-that-26985"},"id":"3245","publicId":"26985","title":"Fellow CS pros: Are your CSMs swamped with FAQs? Let\u2019s fix that.","content":"<p>\u00a0<\/p><p>Digital self-service isn\u2019t just a nice-to-have anymore\u2014it\u2019s essential.<\/p><p><strong>Here\u2019s how it can help your team:<\/strong><\/p><p>\ud83d\udca1\u00a0<strong>Empower your customers:\u00a0<\/strong>They want fast answers, and self-service delivers 24\/7. Happier customers and fewer support tickets = a win-win.<\/p><p>\ud83d\udca1\u00a0<strong>Free up your CSMs:\u00a0<\/strong>Let your team focus on renewals, upsells, and strategic conversations\u2014not answering the same question for the hundredth time.\u00a0<a href=\"https:\/\/www.gainsight.com\/customers\/bonfire\/\" rel=\"noopener noreferrer\">Bonfire<\/a>\u00a0saved 2,000+ hours with a self-service strategy.<\/p><p>\ud83d\udca1\u00a0<strong>Scale smarter, not harder:\u00a0<\/strong>Growing your customer base doesn\u2019t have to mean growing your headcount. Self-service scales with you.<\/p><p>\ud83d\udca1\u00a0<strong>Stay ahead with AI:\u00a0<\/strong>Proactively guide customers to solutions before they even need to ask. It\u2019s like having an extra team member who never sleeps.<strong> <\/strong><\/p><p>\u00a0<\/p><section class=\"callout callout-green\"><div><p><strong>Are you curious how digital self-service could work for your org?<\/strong><\/p><p><strong>Check out\u00a0<a href=\"https:\/\/www.gainsight.com\/blog\/cost-effective-customer-support-how-self-service-reduces-operational-costs\/\" rel=\"noopener noreferrer\">this blog<\/a><\/strong><strong>\u00a0for more details and learn about our self-service solutions\u00a0<\/strong><\/p><\/div><\/section><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":2,"views":13,"votes":0,"replyCount":0,"publishedAt":"2025-01-30T15:30:48+00:00","lastActivityAt":"2025-01-30T15:30:48+00:00","lastContributor":{"id":"14997","username":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png"},"lastPostId":0,"author":{"id":"14997","username":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 month ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26985"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/fellow-cs-pros-are-your-csms-swamped-with-faqs-let-s-fix-that-26985"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nengel-14997" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" style="width: 100%;" title alt="nengel" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/nengel-14997">nengel</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/fellow-cs-pros-are-your-csms-swamped-with-faqs-let-s-fix-that-26985" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Fellow CS pros: Are your CSMs swamped with FAQs? Let’s fix that.</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/fellow-cs-pros-are-your-csms-swamped-with-faqs-let-s-fix-that-26985"> Digital self-service isn’t just a nice-to-have anymore—it’s essential.Here’s how it can help your team:💡 Empower your customers: They want fast answers, and self-service delivers 24/7. Happier customers and fewer support tickets = a win-win.💡 Free up your CSMs: Let your team focus on renewals, upsells, and strategic conversations—not answering the same question for the hundredth time. Bonfire saved 2,000+ hours with a self-service strategy.💡 Scale smarter, not harder: Growing your customer base doesn’t have to mean growing your headcount. Self-service scales with you.💡 Stay ahead with AI: Proactively guide customers to solutions before they even need to ask. It’s like having an extra team member who never sleeps. Are you curious how digital self-service could work for your org?Check out this blog for more details and learn about our self-service solutions </a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/fellow-cs-pros-are-your-csms-swamped-with-faqs-let-s-fix-that-26985"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">13</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/fellow-cs-pros-are-your-csms-swamped-with-faqs-let-s-fix-that-26985"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/nengel-14997" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/aca12915-28e4-45c6-aa7f-e83d4410fc26.png" style="width: 100%;" title alt="nengel" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/fellow-cs-pros-are-your-csms-swamped-with-faqs-let-s-fix-that-26985"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-30T15:30:48.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/the-new-gainsight-community-ranks-systems-25322"},"id":"2851","publicId":"25322","title":"The new Gainsight Community ranks systems","content":"<p><span style=\"color:#000000;\">Hi everyone,<\/span><\/p><p><span style=\"color:#000000;\">Some of you might have noticed something new in our community recently.\u00a0\u00a0<\/span><span style=\"color:#000000;\">We have completely redesigned our ranks system, and that means that you will now have a new rank connected to your member profile.<\/span><\/p><p><span style=\"color:#000000;\">In case you\u2019re wondering what a rank is, it\u2019s a ladder that you can rise up in the community through participation.\u00a0 It\u2019s a badge of honor for those who contribute\u00a0to the community, and it helps everyone quickly get a sense of which members are the true experts.\u00a0 You\u2019ll know when you get a new rank as we\u2019ll send you a nice message about it.\u00a0\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><img src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXcIoyCH6X3N-KjM_KRDwjUoCggwPwMXqw5KMk3b7QCzcLMASp2KSvusPI-UUAGPXpDswGMob8QVIE_pyBLzkGHpMugA5S-nlqOQjgPDRIc7uq5srX4i5yLNwNkZGzyNzswYzxLH8Peht5rqpaV4f3HqqjU?key=5yDWYrbC3ETQnd6CW2eoqA\" width=\"624\" alt=\"AD_4nXcIoyCH6X3N-KjM_KRDwjUoCggwPwMXqw5KMk3b7QCzcLMASp2KSvusPI-UUAGPXpDswGMob8QVIE_pyBLzkGHpMugA5S-nlqOQjgPDRIc7uq5srX4i5yLNwNkZGzyNzswYzxLH8Peht5rqpaV4f3HqqjU?key=5yDWYrbC3ETQnd6CW2eoqA\" \/><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Ranks are based on thresholds that you reach through joining and participating in the community.\u00a0 We won\u2019t share the precise thresholds and data points behind our system, but here is a quick explanation of the titles and what they signify:<\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Explorer<\/strong><\/span><span style=\"color:#000000;\">. Everyone starts in the Explorer ranks (from \u2b50\ufe0f to \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f), which are for members who have joined the community and potentially re-visited several times, but have not participated by creating a topic or a reply.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Contributor<\/strong><\/span><span style=\"color:#000000;\">. The Contributor ranks (from \u2b50\ufe0f to \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f) are for members who are actively participating by contributing content in the community to various degrees.\u00a0\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Helper<\/strong><\/span><span style=\"color:#000000;\">.\u00a0 The Helper ranks (from \u2b50\ufe0f to \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f) are for those who have started actively helping other community members.\u00a0 <\/span><span style=\"color:#000000;\"><strong><em>Hint<\/em><\/strong><\/span><span style=\"color:#000000;\">: <\/span><span style=\"color:#000000;\"><em>When one of your replies gets marked as the best answer to a question, there\u2019s no doubt that you\u2019ve been very helpful!<\/em><\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Expert<\/strong><\/span><span style=\"color:#000000;\">.\u00a0 The Expert ranks (from \u2b50\ufe0f to \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f) are for our elite members who have been highly active and helpful for an extended period of time.\u00a0 If you get a reply from one of our Experts you can be sure that you\u2019re talking to one of our most knowledgeable members.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>VIP.\u00a0 <\/strong><\/span><span style=\"color:#000000;\">You might also see that a few of our members have a VIP rank (\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f).\u00a0 This signifies that they\u2019re one of our absolute top-tier members and that they have access to our\u00a0exclusive invite-only VIP area.<\/span><\/li><\/ul><p><span style=\"color:#000000;\">We hope you enjoy our new ranks system!\u00a0 We will be reviewing and updating it roughly every six months, and we already have ideas for optimizing it further.\u00a0 In the meantime, if you have questions or feedback just let us know.<\/span><\/p><p>\u00a0<\/p><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":9,"views":223,"votes":0,"replyCount":4,"publishedAt":"2024-08-20T13:55:00+02:00","lastActivityAt":"2025-01-14T09:12:48+01:00","lastContributor":{"id":"7338","username":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png"},"lastPostId":9921,"author":{"id":"7338","username":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 month ago","lastReplyPublicId":"118746"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-25322"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/the-new-gainsight-community-ranks-systems-25322"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kenneth-r-7338" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" style="width: 100%;" title alt="Kenneth R" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/kenneth-r-7338">Kenneth R</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/the-new-gainsight-community-ranks-systems-25322" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">The new Gainsight Community ranks systems</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/the-new-gainsight-community-ranks-systems-25322">Hi everyone,Some of you might have noticed something new in our community recently. We have completely redesigned our ranks system, and that means that you will now have a new rank connected to your member profile.In case you’re wondering what a rank is, it’s a ladder that you can rise up in the community through participation. It’s a badge of honor for those who contribute to the community, and it helps everyone quickly get a sense of which members are the true experts. You’ll know when you get a new rank as we’ll send you a nice message about it. Ranks are based on thresholds that you reach through joining and participating in the community. We won’t share the precise thresholds and data points behind our system, but here is a quick explanation of the titles and what they signify:Explorer. Everyone starts in the Explorer ranks (from ⭐️ to ⭐️⭐️⭐️), which are for members who have joined the community and potentially re-visited several times, but have not participated by creating</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">9</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/the-new-gainsight-community-ranks-systems-25322"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">223</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/the-new-gainsight-community-ranks-systems-25322?postid=118746#post118746"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kenneth-r-7338" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png" style="width: 100%;" title alt="Kenneth R" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/the-new-gainsight-community-ranks-systems-25322?postid=118746#post118746"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-14T08:12:48.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/are-you-a-gamechanger-award-nominations-for-pulse-us-2025-are-now-open-26835"},"id":"14541","publicId":"26835","title":"Are you a Gamechanger? Award nominations for Pulse US 2025 are now open!","content":"<p>\u00a0<\/p><a href=\"https:\/\/www.gainsight.com\/gamechangerawards\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2ee58905-18f3-4bc2-a0e6-01578acbbb16.png\" \/><\/a><p>The 2025\u00a0GameChanger Awards Nominations are now open!\u00a0<a href=\"https:\/\/www.gainsight.com\/gamechangerawards\/\" target=\"_blank\" rel=\"noreferrer noopener\"><u>The GameChanger Awards<\/u><\/a>\u00a0are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, and never stops challenging the status quo. Sound like you? We thought so!<\/p><p>This year's Categories are...<\/p><ul><li>The Architect (CC)<\/li>\t<li>The Challenger (CS)<\/li>\t<li>The Defender (CE)<\/li>\t<li>The Digital Customer Success Disruptor (Any Product)<\/li>\t<li>The Dream Team (Any Product)<\/li>\t<li>The Experience Maker (PX)<\/li>\t<li>The Transformational Leader (VP or above) (Any Product)<\/li>\t<li>The Visionary (AI) (Any\u00a0Product)<\/li><\/ul><p>To see a full description of the award categories, visit the home page\u00a0<a href=\"https:\/\/www.gainsight.com\/gamechangerawards\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p><p>To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between Feb 2024\u00a0and Feb 2025.\u00a0<\/p><p>Winners and finalists will receive 1 free ticket to Pulse 2025\u00a0in Las Vegas, May 28th - 29th, 2024. There each winner will be celebrated and presented with their official GameChangers Award, custom swag, and become a member of the exclusive GameChanger Award winner community!<\/p><p><strong>Nominations close February 23, 2024 at 6pm PT<\/strong><\/p>","categoryName":"Community News","categoryId":"2","contentType":"conversation","featuredImage":"","likes":0,"views":34,"votes":0,"replyCount":0,"publishedAt":"2025-01-09T20:28:45+01:00","lastActivityAt":"2025-01-09T20:28:45+01:00","lastContributor":{"id":"4082","username":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png"},"lastPostId":0,"author":{"id":"4082","username":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 month ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26835"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/are-you-a-gamechanger-award-nominations-for-pulse-us-2025-are-now-open-26835"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dshorter-4082" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png" style="width: 100%;" title alt="dshorter" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/dshorter-4082">dshorter</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/are-you-a-gamechanger-award-nominations-for-pulse-us-2025-are-now-open-26835" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Are you a Gamechanger? Award nominations for Pulse US 2025 are now open!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/are-you-a-gamechanger-award-nominations-for-pulse-us-2025-are-now-open-26835"> The 2025 GameChanger Awards Nominations are now open! The GameChanger Awards are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, and never stops challenging the status quo. Sound like you? We thought so!This year's Categories are...The Architect (CC) The Challenger (CS) The Defender (CE) The Digital Customer Success Disruptor (Any Product) The Dream Team (Any Product) The Experience Maker (PX) The Transformational Leader (VP or above) (Any Product) The Visionary (AI) (Any Product)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between Feb 2024 and Feb 2025. Winners and finalists will receive 1 free ticket to Pulse 2025 in Las Vega</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/are-you-a-gamechanger-award-nominations-for-pulse-us-2025-are-now-open-26835"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">34</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/are-you-a-gamechanger-award-nominations-for-pulse-us-2025-are-now-open-26835"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/dshorter-4082" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png" style="width: 100%;" title alt="dshorter" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/are-you-a-gamechanger-award-nominations-for-pulse-us-2025-are-now-open-26835"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2025-01-09T19:28:45.000Z">1 month ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/where-is-my-badge-14405"},"id":"1219","publicId":"14405","title":"Where is my badge?","content":"<h3>Ranks and Badges<\/h3><figure style=\"float:left;margin-right:20px;\"><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0660aace-5ebd-4ade-b004-7586af224469.png\" width=\"369\" \/><\/figure><p>Ranks accrue over time based on your depth and variety of engagement on the Community indicating the value brought to the Community by the member over time.<\/p><p>This is <span style=\"color:#000000;\"><strong><em>Automatic<\/em><\/strong><\/span> and denoted by the icons against your profile pic.\u00a0Read about our Ranking system on the post below.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><oembed url=\"https:\/\/communities.gainsight.com\/fid-2\/tid-6217\"><\/oembed><\/p><p>The <strong>Badges<\/strong> you spot in the pop-out while hovering over the user profile pics or on their profiles are tailored for the various initiatives the user participates in that Gainsight offers on the Community and are <strong><em>Manually assigned <\/em><\/strong>by the Community team.<\/p><p>Initiatives like what certifications did they do, are they participating in a Beta, did they attend (or speak) our annual Pulse conference and other badges that might be more exclusive for certain groups of advanced users.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0547a215-62c7-4c74-9184-d137bdecb5cf.png\" width=\"665\" \/><\/figure><h2>Does your profile miss a badge?<\/h2><p>Let\u2019s make it simple to address... please let the Community team know on this thread and we will look into it.<\/p><p>A great example (above)\u00a0of cross-checking whether your Certifications are also reflected on your GameChanger community profile.<\/p><p>Oh,\u00a0and a good reminder how Badges look way better on a <a href=\"https:\/\/community.gainsight.com\/lounge-area-31\/1-complete-your-profile-41651\" rel=\"noreferrer\" target=\"_self\">Completed user profile<\/a>.\u00a0?<\/p><p>\u00a0<\/p><figure style=\"float:right;margin-left:20px;\"><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8124a80e-eec1-43b4-905f-7ed3e621a9f9.png\" width=\"251\" \/><\/figure><h2>Badges not visible?<\/h2><p>You know you\u2019ve been manually assigned badges, like Ben\u2019s profile in the 1st screenshot, but they don\u2019t show up on your profile?<\/p><p>Chances are, you might have the Badge display Setting selected as \u2018No\u2019.<\/p><p>Please go to your <a href=\"https:\/\/community.gainsight.com\/settings\/general\" rel=\"noreferrer\" target=\"_self\">Profile settings<\/a>\u00a0and you should be able to have them displayed.<\/p><p>\u00a0<\/p><h3>Other things the Community Manager can help you with?<\/h3><p>If you feel any other inconsistencies about using your account or queries regarding this platform,\u00a0<a href=\"https:\/\/community.gainsight.com\/lounge-area-31\/keep-using-your-community-account-when-changing-companies-41597\" rel=\"noreferrer\" target=\"_self\">Or resetting your email address<\/a>, please let us know.<\/p><hr \/><p>\u00a0<\/p><h2>Doing other cool things together<\/h2><p>Have a local chapter in mind, host an event, meetup\u00a0or thinking about some interesting collaboration cases or want some specific reports for your area?<\/p><p><a href=\"https:\/\/community.gainsight.com\/all-about-pulse-55\/in-person-networking-at-pulse-43220\" rel=\"noreferrer\" target=\"_self\">We are Big on in-person meetups<\/a>.<\/p><p>Share with us how do you want to \u2018Community, beyond\u00a0the regular Discussions and Product feature Ideas usage.<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Drop a comment below, on this very post, and let\u2019s think of cool Social ways to achieve things together.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/6df41eed-1ec6-4cee-9172-84238fbf67f7_thumb.png","likes":6,"views":876,"votes":0,"replyCount":58,"publishedAt":"2022-08-19T12:34:48+02:00","lastActivityAt":"2024-12-20T14:40:31+01:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":9883,"author":{"id":"6662","username":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png"},"sticky":false,"publicLabel":"Blog","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 months ago","lastReplyPublicId":"118344"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-14405"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/where-is-my-badge-14405"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anirbandutta-6662" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" style="width: 100%;" title alt="anirbandutta" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold rank--italic username hover-underline" style="color: ;" href="/members/anirbandutta-6662">anirbandutta</a></span><span class="user-title text--meta">Expert ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/6df41eed-1ec6-4cee-9172-84238fbf67f7_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/6df41eed-1ec6-4cee-9172-84238fbf67f7_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/where-is-my-badge-14405" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Where is my badge?</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Blog</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/where-is-my-badge-14405">Ranks and BadgesRanks accrue over time based on your depth and variety of engagement on the Community indicating the value brought to the Community by the member over time.This is Automatic and denoted by the icons against your profile pic. Read about our Ranking system on the post below. The Badges you spot in the pop-out while hovering over the user profile pics or on their profiles are tailored for the various initiatives the user participates in that Gainsight offers on the Community and are Manually assigned by the Community team.Initiatives like what certifications did they do, are they participating in a Beta, did they attend (or speak) our annual Pulse conference and other badges that might be more exclusive for certain groups of advanced users.Does your profile miss a badge?Let’s make it simple to address... please let the Community team know on this thread and we will look into it.A great example (above) of cross-checking whether your Certifications are also reflected on you</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">6</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/where-is-my-badge-14405"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">876</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/where-is-my-badge-14405?postid=118344#post118344"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">58</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/where-is-my-badge-14405?postid=118344#post118344"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-20T13:40:31.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/hiring-a-community-manager-come-work-with-me-26565"},"id":"8091","publicId":"26565","title":"Hiring a Community Manager! Come work with me!","content":"<p>Hi friends-\u00a0Long time lurker, first time poster! I\u2019ve spent the last 6 months building and launching our new customer community at Showpad on Gainsight CC. We\u2019re now ready to hire a Community Manager to nurture and grow it!\u00a0<\/p><p>Are you a natural connector with a passion for fostering meaningful relationships? Do you thrive in a digital-first environment where storytelling and collaboration fuel growth? If so, we want you to join Showpad as our\u00a0<strong>Community Manager<\/strong>!<\/p><p>\u00a0<\/p><p><strong>Key Responsibilities:<\/strong><\/p><p>As the\u00a0<strong>Community Manager<\/strong>, you will play a pivotal role in growing and nurturing\u00a0<strong>The Rev<\/strong>, Showpad\u2019s vibrant user community. You\u2019ll collaborate with a passionate team to engage users, partners, thought leaders, and employees, delivering exceptional digital experiences that fuel adoption, learning, and advocacy.<\/p><ul><li>Community Administration: Manage user accounts, moderate content, and oversee upgrades to ensure a thriving digital space.<\/li>\t<li>Insights &amp; Reporting: Monitor community health and produce actionable reports to drive improvements.<\/li>\t<li>Program Management: Develop and execute community programs, such as webinars and gamification, to foster engagement.<\/li>\t<li>Content Creation: Craft engaging newsletters, blog posts, and discussion prompts that keep the conversation alive.<\/li>\t<li>Integration: Partner with internal teams to align community initiatives with product launches, events, and marketing campaigns.<\/li>\t<li>Education: Develop FAQs, guides, and best practices to support member success.<\/li>\t<li>Feedback Loop: Collaborate with Customer Success and Product teams to relay user insights that enhance our platform.<\/li><\/ul><p>\u00a0<\/p><p><strong>What We\u2019re Looking For:<\/strong><\/p><ul><li>Bachelor\u2019s degree in Marketing, Communications, Business, or related field.<\/li>\t<li>1\u20133 years of experience in online community management.<\/li>\t<li>Exceptional written and verbal communication skills.<\/li>\t<li>Proven ability to build relationships and nurture online communities.<\/li>\t<li>Familiarity with Gainsight CC\u00a0and CRM tools.<\/li>\t<li>A passion for storytelling, connecting people, and facilitating impactful conversations.<\/li><\/ul><p>This is a hybrid\/remote role. In\u00a0Bangalore, you\u2019d meet in person 2x\/month with the local team. In\u00a0Bucharest, you\u2019d work in our local\u00a0office 2x\/week.\u00a0<\/p><p>\u00a0<\/p><p>Bangalore:\u00a0<a href=\"https:\/\/www.showpad.com\/careers\/job?id=6447576\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/www.showpad.com\/careers\/job?id=6447576<\/a><\/p><p>Bucharest:\u00a0<a href=\"https:\/\/www.showpad.com\/careers\/job?id=6447576\" rel=\"noreferrer noopener nofollow ugc\">https:\/\/www.showpad.com\/careers\/job?id=6447576<\/a><\/p>","categoryName":"Community News","categoryId":"2","contentType":"question","featuredImage":"","likes":1,"views":31,"votes":0,"replyCount":1,"publishedAt":"2024-12-06T19:53:53+01:00","lastActivityAt":"2024-12-09T06:52:51+01:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":25314,"author":{"id":"13768","username":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"2 months ago","lastReplyPublicId":"117910"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26565"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/hiring-a-community-manager-come-work-with-me-26565"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/brichenkin-13768" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/32844e58-2594-44ca-802f-d362a0106860.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/32844e58-2594-44ca-802f-d362a0106860.png" style="width: 100%;" title alt="brichenkin" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user username hover-underline" style="color: ;" href="/members/brichenkin-13768">brichenkin</a></span><span class="user-title text--meta">Contributor ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>asked in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/hiring-a-community-manager-come-work-with-me-26565" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Hiring a Community Manager! Come work with me!</a><div class="tooltip tooltip--day tooltip--thread-type" title><div class="js-tooltip-trigger" aria-haspopup="true"><i class="icon--auto-width icon--question-circle" style></i></div></div></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/hiring-a-community-manager-come-work-with-me-26565">Hi friends- Long time lurker, first time poster! I’ve spent the last 6 months building and launching our new customer community at Showpad on Gainsight CC. We’re now ready to hire a Community Manager to nurture and grow it! Are you a natural connector with a passion for fostering meaningful relationships? Do you thrive in a digital-first environment where storytelling and collaboration fuel growth? If so, we want you to join Showpad as our Community Manager! Key Responsibilities:As the Community Manager, you will play a pivotal role in growing and nurturing The Rev, Showpad’s vibrant user community. You’ll collaborate with a passionate team to engage users, partners, thought leaders, and employees, delivering exceptional digital experiences that fuel adoption, learning, and advocacy.Community Administration: Manage user accounts, moderate content, and oversee upgrades to ensure a thriving digital space. Insights &amp; Reporting: Monitor community health and produce actionable reports t</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/hiring-a-community-manager-come-work-with-me-26565"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">31</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/hiring-a-community-manager-come-work-with-me-26565?postid=117910#post117910"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/hiring-a-community-manager-come-work-with-me-26565?postid=117910#post117910"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-12-09T05:52:51.000Z">2 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/2025-cs-ops-product-council-nominations-closed-26176"},"id":"14442","publicId":"26176","title":"2025 CS Ops Product Council Nominations Closed!","content":"<h3 style=\"text-align:justify;\"><strong>\ud83d\udea8 Nominations for the 2025 CS Ops Product Council\u00a0\ud83d\udea8<\/strong><\/h3><h3 style=\"text-align:justify;\">\u00a0<\/h3><h3 style=\"text-align:justify;\"><strong>What is the CS Ops Product Council?<\/strong><\/h3><p style=\"text-align:justify;\">The CS Ops Product Council is a community-driven group of passionate individuals who gather <strong><em>every eight weeks <\/em><\/strong>to discuss emerging trends in CS Ops and provide valuable input on Gainsight\u2019s product evolution.\u00a0<br \/>\u00a0<\/p><h3 style=\"text-align:justify;\"><strong>Council Mission<\/strong><\/h3><p style=\"text-align:justify;\">Our mission is to spotlight community contributors and empower the future of customer success through these key pillars:<\/p><ul><li><strong>Celebrate and elevate<\/strong> top contributors within the CS Ops community.<\/li>\t<li><strong>Leverage collective expertise<\/strong> to guide Gainsight\u2019s product development.<\/li>\t<li><strong>Inspire and model leadership<\/strong> to foster growth across the CS Ops ecosystem.<\/li><\/ul><h3 style=\"text-align:justify;\">Want to learn more?<strong> <\/strong>Check out this <a href=\"https:\/\/docs.google.com\/document\/d\/1bIc6j9K1al4EjDa8mLI22DsmQcLIzOs2AfdjTJqz1nU\/edit?usp=sharing\" rel=\"noreferrer noopener\"><strong><u>FAQ<\/u><\/strong><\/a>!<\/h3><h3 style=\"text-align:justify;\"><br \/><strong>Council Themes for 2025 Sessions<\/strong><\/h3><p style=\"text-align:justify;\">\u00a0This year\u2019s council sessions will focus on impactful themes such as:<\/p><ol><li>Scaled Success (e.g., Journey Orchestrator, Spaces, Pooled CS)<\/li>\t<li>Key AI Features (e.g., Copilot, Scorecard Optimizer)<\/li>\t<li>Staircase Integration (including automated logging, insights, and scores)<\/li>\t<li>Quality &amp; Stability<\/li>\t<li>Platform Enhancements (e.g., Integrations, Permissions)<\/li><\/ol><h3 style=\"text-align:justify;\">\u00a0<\/h3><h3 style=\"text-align:justify;\"><strong>Perks of\u00a0being a CS Ops Council Member<\/strong><\/h3><p style=\"text-align:justify;\">As a member of the program, you are eligible for several special rewards:<\/p><ul><li>Welcome &amp; End-of-year appreciation gifts<\/li>\t<li>Community and Linkedin Badges<\/li>\t<li>Full Pulse Pass\u00a0<\/li>\t<li>Pulse Keynote VIP Seating<\/li>\t<li>Private Community group<\/li>\t<li>Direct access to select members of our Product Management team with every session<\/li>\t<li>Gainsight-sponsored Admin certification for the entire year\u00a0<\/li><\/ul><h3 style=\"text-align:justify;\"><strong>How does the Selection Process Work?<\/strong><\/h3><p style=\"text-align:justify;\">In true community spirit, this program is built <strong>by the people, for the people<\/strong>\u2014we\u2019re gathering nominations directly from the <strong>GameChanger Community<\/strong>!<\/p><p style=\"text-align:justify;\">Once the nomination period ends, all identifying information will be removed to ensure unbiased evaluation. A selection committee\u2014composed of Gainsight leaders and existing council members\u2014will review and score the anonymized submissions based on the criteria below. The top 20 candidates will be invited to join the Council for a <strong>one-year term.<\/strong><\/p><p style=\"text-align:justify;\">This council renews annually, offering fresh opportunities for new voices. Members can serve <strong>up to two consecutive years<\/strong> and then must sit out for one year before becoming eligible again.<\/p><h3 style=\"text-align:justify;\">\u00a0<\/h3><h3 style=\"text-align:justify;\"><strong>What makes an Ideal Council Member?<\/strong><\/h3><p style=\"text-align:justify;\">We\u2019re looking for individuals who embody the following qualities:<\/p><ul><li>A <strong>cross-functional perspective<\/strong> with a knack for process-oriented thinking.<\/li>\t<li>Active, constructive contributions within the CS Ops Community.<\/li>\t<li>A <strong>collaborative mindset<\/strong> with a passion for creative problem-solving and continuous learning.<\/li>\t<li>Demonstrates <strong>empathy, kindness, and respect<\/strong> for differing perspectives.<\/li>\t<li>Offers feedback thoughtfully, representing the Gainsight brand with care and professionalism.<\/li>\t<li>Participates in <strong>thought leadership and advocacy efforts<\/strong>, such as Pulse, panels, or other speaking engagements.<\/li>\t<li>Bonus if you have experience with <strong>multiple Gainsight products<\/strong>.\u00a0<br \/><em>Note: All experience levels are welcome!<\/em><\/li><\/ul><section class=\"callout callout-blue\"><div><div><div><div><div><div><h3 style=\"text-align:justify;\"><strong>How can you Nominate?<\/strong><\/h3><p style=\"text-align:justify;\">Know someone who embodies these values and would be a great voice for the Admin Community? Or, do you see yourself as a perfect fit? Nominate them\u2014or yourself\u2014by filling out the appropriate nomination form below.\u00a0<\/p><ul><li><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfjFOU9lcZ6f47NHhU_wj14_9oVwwYOtRLda1zj4dfsvrQgMA\/viewform?usp=sf_link\" rel=\"noreferrer noopener\"><u>Nomination Form<\/u><\/a> (to be completed if you are nomination a fellow peer or Admin)<\/li>\t<li><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSchZmZsU64r8s1q9SZn8v01gFlOhZDDc0nMOL59DB79rtax9A\/viewform?usp=sharing\" rel=\"noreferrer noopener\"><u>Self-Nomination Form<\/u><\/a>\u00a0<\/li>\t<li>All tenure levels are welcome!<\/li><\/ul><p style=\"text-align:justify;\"><strong>Deadline: Nominations will close on November 20th.<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p style=\"text-align:justify;\"><br \/><em>We can\u2019t wait to see the incredible talent this year\u2019s council will bring together. Let\u2019s continue to build a thriving CS Ops Community and shape the future of Customer Success together!<\/em><\/p><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"conversation","featuredImage":"","likes":8,"views":521,"votes":0,"replyCount":4,"publishedAt":"2024-11-05T22:36:19+01:00","lastActivityAt":"2024-11-21T22:01:27+01:00","lastContributor":{"id":"11022","username":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png"},"lastPostId":53756,"author":{"id":"8365","username":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 months ago","lastReplyPublicId":"117368"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-26176"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-nominations-closed-26176"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/snigdha-adiraju-8365" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png" style="width: 100%;" title alt="Snigdha Adiraju" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/snigdha-adiraju-8365">Snigdha Adiraju</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-nominations-closed-26176" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">2025 CS Ops Product Council Nominations Closed!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-nominations-closed-26176">🚨 Nominations for the 2025 CS Ops Product Council 🚨 What is the CS Ops Product Council?The CS Ops Product Council is a community-driven group of passionate individuals who gather every eight weeks to discuss emerging trends in CS Ops and provide valuable input on Gainsight’s product evolution. Council MissionOur mission is to spotlight community contributors and empower the future of customer success through these key pillars:Celebrate and elevate top contributors within the CS Ops community. Leverage collective expertise to guide Gainsight’s product development. Inspire and model leadership to foster growth across the CS Ops ecosystem.Want to learn more? Check out this FAQ!Council Themes for 2025 Sessions This year’s council sessions will focus on impactful themes such as:Scaled Success (e.g., Journey Orchestrator, Spaces, Pooled CS) Key AI Features (e.g., Copilot, Scorecard Optimizer) Staircase Integration (including automated logging, insights, and scores) Quality &amp; Stability</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">8</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-nominations-closed-26176"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">521</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-nominations-closed-26176?postid=117368#post117368"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">4</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/cristianaf-11022" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8de13809-359f-4931-b688-10b94b6ee6b5.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8de13809-359f-4931-b688-10b94b6ee6b5.png" style="width: 100%;" title alt="CristianaF" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/2025-cs-ops-product-council-nominations-closed-26176?postid=117368#post117368"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-11-21T21:01:27.000Z">3 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/how-can-i-participate-in-the-gainsight-beta-program-13748"},"id":"1158","publicId":"13748","title":"How Can I participate in the Gainsight Beta Program?","content":"<p>If,\u00a0getting your hands on tech\u00a0before anyone else has, excites you, then this program is for you.<\/p><p>Together we can co-create the future of Gainsight\u2019s exciting offerings.<\/p><div style=\"text-align:center;\"><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0bae656f-afb3-4d6a-94ac-229b9225701b.png\" width=\"301\" \/><figcaption>Featured @aschreiner for his awesome engagement \ud83c\udf89\u00a0<\/figcaption><\/figure><\/div><h3>Are you a Gainsight customer?<\/h3><section class=\"callout callout-blue\"><div><div><div><div><p>Please note this program is only for a Gainsight Customer using our CS or PX products.<\/p><\/div><\/div><\/div><\/div><\/section><p><a href=\"https:\/\/community.gainsight.com\/lounge-area-31\/1-complete-your-profile-41651\" rel=\"noreferrer\" target=\"_self\">Complete your Community profile<\/a>, always helps us in identifying you better.<\/p><p>\u00a0<\/p><h3>Becoming\u00a0a Gainsight Beta Buddy<\/h3><ol><li>You need a Gainsight Gamechangers Community account with your official email address.\u00a0<a href=\"https:\/\/community.gainsight.com\" rel=\"noreferrer\" target=\"_self\">Create one here<\/a> if you don't have.<\/li>\t<li>Leave a comment on this post and let us know the <em>product Feature area<\/em> you\u2019d be\u00a0interested in testing.<\/li><\/ol><p>You become a \u2018<strong>Gainsight Beta Buddy<\/strong>\u2019, when you are presented the opportunity, participate in and give us feedback\u00a0on\u00a0our pre-release software in one of the feature Betas you are nominated for.<\/p><section class=\"callout callout-blue\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Note: This is only a self-nomination step to let us know your interest. The actual selection process is a bit more intricate and you\u2019ll receive an invite directly from the organizers of the Beta when we roll out one.\u00a0A PM or a CSM will reach out to you when a Beta for your area of interest is scheduled.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><p>Btw, you can always engage in other ways:<\/p><ul><li>Search the community for Documentation, Discussions and Ideas<\/li>\t<li>If you have an existing Product Question,\u00a0<a href=\"https:\/\/community.gainsight.com\/discuss-product-features-2\" rel=\"noreferrer\" target=\"_self\">submit here<\/a><\/li>\t<li>If you\u2019d like to submit a new Feature request, <a href=\"https:\/\/community.gainsight.com\/submit-a-product-idea-3\" rel=\"noreferrer\" target=\"_self\">submit here<\/a><\/li><\/ul><p>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9bf6203b-d8d1-4498-860a-660d6c561fe6_thumb.png","likes":9,"views":1008,"votes":0,"replyCount":39,"publishedAt":"2022-05-24T17:26:14+02:00","lastActivityAt":"2024-10-15T19:40:16+02:00","lastContributor":{"id":"6365","username":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png"},"lastPostId":9749,"author":{"id":"6662","username":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png"},"sticky":false,"publicLabel":"Blog","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 months ago","lastReplyPublicId":"116074"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-13748"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/how-can-i-participate-in-the-gainsight-beta-program-13748"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anirbandutta-6662" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" style="width: 100%;" title alt="anirbandutta" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold rank--italic username hover-underline" style="color: ;" href="/members/anirbandutta-6662">anirbandutta</a></span><span class="user-title text--meta">Expert ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/9bf6203b-d8d1-4498-860a-660d6c561fe6_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/9bf6203b-d8d1-4498-860a-660d6c561fe6_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/how-can-i-participate-in-the-gainsight-beta-program-13748" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">How Can I participate in the Gainsight Beta Program?</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Blog</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/how-can-i-participate-in-the-gainsight-beta-program-13748">If, getting your hands on tech before anyone else has, excites you, then this program is for you.Together we can co-create the future of Gainsight’s exciting offerings.Featured @aschreiner for his awesome engagement 🎉 Are you a Gainsight customer?Please note this program is only for a Gainsight Customer using our CS or PX products.Complete your Community profile, always helps us in identifying you better. Becoming a Gainsight Beta BuddyYou need a Gainsight Gamechangers Community account with your official email address. Create one here if you don't have. Leave a comment on this post and let us know the product Feature area you’d be interested in testing.You become a ‘Gainsight Beta Buddy’, when you are presented the opportunity, participate in and give us feedback on our pre-release software in one of the feature Betas you are nominated for.Note: This is only a self-nomination step to let us know your interest. The actual selection process is a bit more intricate and you’ll receive an</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">9</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/how-can-i-participate-in-the-gainsight-beta-program-13748"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1008</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/how-can-i-participate-in-the-gainsight-beta-program-13748?postid=116074#post116074"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">39</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/cornelia-6365" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8115c53c-d2cb-4433-aaef-eac314d0b007.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8115c53c-d2cb-4433-aaef-eac314d0b007.png" style="width: 100%;" title alt="Cornelia" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/how-can-i-participate-in-the-gainsight-beta-program-13748?postid=116074#post116074"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-10-15T17:40:16.000Z">4 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/let-s-introduce-ourselves-9334"},"id":"880","publicId":"9334","title":"Let\u2019s Introduce Ourselves!!","content":"<p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">Hi All, Hope you all are doing well!<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to <\/span><span style=\"background-color:transparent;color:#222222;\">encourage new users to introduce themselves here, so we can know each other better and communicate quickly.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">I\u2018m Sai Ram and I\u2019m the Community Manager at Gainsight, based in\u00a0Hyderabad, India.\u00a0<\/span><\/span><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">I\u2019ve worked here in a few different departments, and I\u2019m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">I\u2019m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I\u2019m also responsible for running periodic community contests.<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#333333;\">I also spend a lot of time after work with my children, friends and on physical fitness.\u00a0<\/span><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Please tell us a bit about yourself! Here\u2019s a few questions for your consideration:<\/strong><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">What\u2019s your current role and where are you based?<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">What are you hoping to learn from the community?<\/span><\/span><\/p><p><span style=\"color:#000000;\"><span style=\"background-color:transparent;color:#363636;\">What do you like to do for fun?<\/span><\/span><\/p><p>Oh and btw,\u00a0\u00a0Complete your profile :)\u00a0<\/p><p>\u00a0<\/p><p>Next steps:<\/p><ul><li><a href=\"https:\/\/community.gainsight.com\/community-welcome-31\/new-here-let-s-get-started-38446\" rel=\"noreferrer\" target=\"_self\">Get started with the Community<\/a>\u00a0<\/li>\t<li><a href=\"https:\/\/community.gainsight.com\/community-welcome-31\/2-community-usage-best-practices-36924\" rel=\"noreferrer\" target=\"_self\">Usage Best practices<\/a><\/li><\/ul>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/63047546-525b-4bff-aa64-7a51d6427660_thumb.jpg","likes":15,"views":2590,"votes":0,"replyCount":102,"publishedAt":"2020-05-13T18:26:16+00:00","lastActivityAt":"2024-09-05T06:38:41+00:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":9663,"author":{"id":"1420","username":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 months ago","lastReplyPublicId":"114560"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-9334"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/let-s-introduce-ourselves-9334"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/sai-ram-1420" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png" style="width: 100%;" title alt="sai_ram" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold rank--italic username hover-underline" style="color: ;" href="/members/sai-ram-1420">sai_ram</a></span><span class="user-title text--meta">Expert ⭐️⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/63047546-525b-4bff-aa64-7a51d6427660_thumb.jpg" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/63047546-525b-4bff-aa64-7a51d6427660_thumb.jpg"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/let-s-introduce-ourselves-9334" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Let’s Introduce Ourselves!!</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/let-s-introduce-ourselves-9334">Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">15</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/let-s-introduce-ourselves-9334"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2590</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/let-s-introduce-ourselves-9334?postid=114560#post114560"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">102</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/let-s-introduce-ourselves-9334?postid=114560#post114560"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-09-05T06:38:41.000Z">5 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/calling-all-cs-leaders-take-the-2024-cs-index-survey-25238"},"id":"2862","publicId":"25238","title":"Calling All CS Leaders: Take the 2024 CS Index Survey!","content":"<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76787c53-437f-40c8-9514-24f8183270c4.png\" \/><\/figure><p>\u00a0<\/p><p>The only constant in SaaS and Customer Success seems to be <strong><span style=\"color:#48b2eb;\">change<\/span><\/strong> - this year, that \u2018change\u2019\u00a0tied to gen AI, a focus on revenue within CS orgs, and the accelerated need for digital CS motions to scale customer engagement and efficiencies while driving better results.\u00a0<\/p><p>\u00a0<\/p><p>What <strong><em>hasn\u2019t <\/em><\/strong>changed: measuring the evolution of CS in Gainsight\u2019s annual <strong><a href=\"https:\/\/www.gainsight.com\/benchmarks\/2024-cs-index-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Success Index Survey<\/a>.\u00a0\u00a0<\/strong><\/p><p>\u00a0<\/p><p>We officially launched our 2024 Customer Success Index Survey created in partnership with Benchmarkit and designed to gather and highlight key trends and insights into the current state of CS.\u00a0<strong>And <em>YOU<\/em> have a chance to shape the insights and outputs of this report!<\/strong><span style=\"color:#0e0e0e;\"><strong>\u00a0<\/strong><\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#0e0e0e;\">Your input is vital in painting an accurate picture of how Customer Success leaders are navigating today\u2019s market dynamics, leveraging AI, and making crucial decisions for the future. The insights gathered from this survey will help you benchmark your own strategies against industry standards, identify areas for improvement, and stay ahead of emerging trends.\u00a0<\/span><\/p><p>\u00a0<\/p><p><strong>Things we learned in the 2023 CS Index:<\/strong><\/p><ul><li>98% of companies either maintained or increased their investment in CS in 2023<\/li>\t<li>41% of companies measured CS on expansion revenue and<\/li>\t<li>42% of CS teams were responsible for renewals<\/li>\t<li>Companies with a dedicated CS Ops team doubled from 2022 to 2023 (20% to 41%, respectively)<\/li>\t<li>Over half of participants already had a Digital CS program in place in 2023<\/li><\/ul><p>\u00a0<\/p><p><strong>Help us pinpoint what\u2019s changed, what\u2019s the same, and what\u2019s top of mind in 2024!\u00a0<span style=\"color:#0e0e0e;\">Click the link below to participate in the survey and secure your copy of the comprehensive report\u00a0<\/span>\ud83d\udc47<\/strong><\/p><p>\u00a0<\/p><h3><em><a href=\"https:\/\/www.gainsight.com\/benchmarks\/2024-cs-index-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color:#153d5e;\">\u00a0Take the CS Index Survey\u00a0<\/span><\/a><\/em><\/h3>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9e4af2c2-dc8e-4e8a-ad6b-d24f7bbe3f52_thumb.png","likes":2,"views":47,"votes":0,"replyCount":0,"publishedAt":"2024-08-13T14:26:00+02:00","lastActivityAt":"2024-08-13T14:26:00+02:00","lastContributor":{"id":"6838","username":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png"},"lastPostId":0,"author":{"id":"6838","username":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 months ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-25238"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/calling-all-cs-leaders-take-the-2024-cs-index-survey-25238"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tori-jeffcoat-6838" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" style="width: 100%;" title alt="Tori Jeffcoat" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/tori-jeffcoat-6838">Tori Jeffcoat</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/9e4af2c2-dc8e-4e8a-ad6b-d24f7bbe3f52_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/9e4af2c2-dc8e-4e8a-ad6b-d24f7bbe3f52_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/calling-all-cs-leaders-take-the-2024-cs-index-survey-25238" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Calling All CS Leaders: Take the 2024 CS Index Survey!</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/calling-all-cs-leaders-take-the-2024-cs-index-survey-25238"> The only constant in SaaS and Customer Success seems to be change - this year, that ‘change’ tied to gen AI, a focus on revenue within CS orgs, and the accelerated need for digital CS motions to scale customer engagement and efficiencies while driving better results. What hasn’t changed: measuring the evolution of CS in Gainsight’s annual Customer Success Index Survey. We officially launched our 2024 Customer Success Index Survey created in partnership with Benchmarkit and designed to gather and highlight key trends and insights into the current state of CS. And YOU have a chance to shape the insights and outputs of this report! Your input is vital in painting an accurate picture of how Customer Success leaders are navigating today’s market dynamics, leveraging AI, and making crucial decisions for the future. The insights gathered from this survey will help you benchmark your own strategies against industry standards, identify areas for improvement, and stay ahead of emerging tren</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/calling-all-cs-leaders-take-the-2024-cs-index-survey-25238"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">47</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/calling-all-cs-leaders-take-the-2024-cs-index-survey-25238"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tori-jeffcoat-6838" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" style="width: 100%;" title alt="Tori Jeffcoat" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/calling-all-cs-leaders-take-the-2024-cs-index-survey-25238"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-08-13T12:26:00.000Z">6 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/gainsight-accelerates-human-first-ai-with-staircase-ai-by-gainsight-25214"},"id":"2861","publicId":"25214","title":"Gainsight Accelerates Human-First AI with Staircase AI by Gainsight!","content":"<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9e833f03-e1c6-48ce-a8fa-755ca973148b.png\" \/><figcaption>Gainsight acquires Staircase AI<\/figcaption><\/figure><h2><strong>If you missed the news, Gainsight is <a href=\"https:\/\/www.gainsight.com\/press\/gainsight-doubles-down-on-ai-leadership\/\" rel=\"noreferrer noopener\">thrilled to announce our acquisition of Staircase AI<\/a>! <\/strong><\/h2><p>\u00a0<\/p><p>We\u2019ve been a <strong>leader in AI since 2021<\/strong>, and with over a dozen live features (including the coming Gainsight Copilot, now in beta!) our customers have saved hours and dollars with AI -\u00a0generating\u00a0over six million cheat sheets, 461,000 meeting summaries, and 649,000 survey analyses in\u00a0the past eight months.\u00a0<\/p><p>\u00a0<\/p><p>With this acquisition, <strong><a href=\"https:\/\/www.gainsight.com\/staircase-ai\/\" rel=\"noreferrer noopener\">Staircase AI<\/a> will become a new, distinct offering<\/strong> within Gainsight\u2019s portfolio. Staircase\u00a0delivers an AI-powered analysis of every customer interaction (automatically aggregated, with no manual data entry required), across every channel,\u00a0and turns them into real-time insights. Staircase AI\u2019s secure and compliant platform is trusted by companies of all sizes, including global enterprises like Claroty, ServiceTitan, and Skai.<\/p><p>\u00a0<\/p><h3><strong>Introducing Staircase AI by Gainsight<\/strong><\/h3><p>Staircase AI makes it easier to capture all customer touchpoints, automatically, offering a multitude of time-savings and visibility benefits to customer-facing teams including:<\/p><ul><li><strong>Omni-channel Integration and Visibility:<\/strong>\u00a0Eliminate manual data entry with automatically logged customer interactions. Analyze interactions across email, calendar, chat, Slack, support tickets, CRM, CS platforms, and more to capture critical conversational signals.<\/li>\t<li><strong>Unbiased, Early Warning System for Customer Health and Risk:<\/strong>\u00a0Receive reliable, AI-generated insights including real-time sentiment analysis, health scores, early churn signals, and overall relationship strength.<\/li>\t<li><strong>Multi-threaded Relationship Intelligence:<\/strong>\u00a0Analyze complex interactions to provide qualitative insights such as strength, complexity, and coverage, as well as relationship radars showing stakeholder alignment.<\/li>\t<li><strong>Executive Dashboards to Better Evaluate Customer Health and Team Performance:<\/strong>\u00a0Receive executive-level summaries across an entire customer base for improved analysis and reporting. Generate pre-configured reports of resource allocation, team efficiency, the true cost and time spent per account, response times, and more.<\/li>\t<li><strong>Expansion Opportunity Detection:<\/strong>\u00a0Pinpoint satisfied, engaged customers poised for business expansion, targeting high-potential accounts.<\/li>\t<li><strong>Real-Time Alerts and Notifications:<\/strong>\u00a0Receive instant Slack and email alerts on critical customer issues for immediate action.<\/li>\t<li><strong>Rapid, One-Day Implementation and Enterprise-Grade Security:<\/strong>\u00a0Achieve full functionality \u2013 including automated data ingestion, analysis, and alerting \u2013 with the most stringent security requirements, from day one. No ongoing administration is required.<\/li><\/ul><p>Check out a quick overview of Staircase AI below!<\/p><oembed url=\"https:\/\/vimeo.com\/gainsight\/staircase-ai\"><\/oembed><p>\u00a0<\/p><h3><strong>Learn More in Our\u00a0Upcoming Webinar<\/strong><\/h3><p>We\u2019re so excited to bring <a href=\"https:\/\/www.gainsight.com\/staircase-ai\/\" rel=\"noreferrer noopener\">Staircase AI by Gainsight<\/a> to our customers - <strong><a href=\"https:\/\/www.gainsight.com\/event\/staircase-and-gainsight\/\" rel=\"noreferrer noopener\">register for our upcoming webinar on August 19<\/a><\/strong> to hear more from Ori Entis, Co-Founder &amp; CEO at Staircase AI, Nick Mehta, CEO at Gainsight, and Chuck Ganapathi, President &amp; COO at Gainsight!<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":6,"views":300,"votes":0,"replyCount":0,"publishedAt":"2024-08-09T13:55:52+02:00","lastActivityAt":"2024-08-09T13:55:52+02:00","lastContributor":{"id":"6838","username":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png"},"lastPostId":0,"author":{"id":"6838","username":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 months ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-25214"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/gainsight-accelerates-human-first-ai-with-staircase-ai-by-gainsight-25214"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tori-jeffcoat-6838" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" style="width: 100%;" title alt="Tori Jeffcoat" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/tori-jeffcoat-6838">Tori Jeffcoat</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/gainsight-accelerates-human-first-ai-with-staircase-ai-by-gainsight-25214" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Gainsight Accelerates Human-First AI with Staircase AI by Gainsight!</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/gainsight-accelerates-human-first-ai-with-staircase-ai-by-gainsight-25214">Gainsight acquires Staircase AIIf you missed the news, Gainsight is thrilled to announce our acquisition of Staircase AI! We’ve been a leader in AI since 2021, and with over a dozen live features (including the coming Gainsight Copilot, now in beta!) our customers have saved hours and dollars with AI - generating over six million cheat sheets, 461,000 meeting summaries, and 649,000 survey analyses in the past eight months. With this acquisition, Staircase AI will become a new, distinct offering within Gainsight’s portfolio. Staircase delivers an AI-powered analysis of every customer interaction (automatically aggregated, with no manual data entry required), across every channel, and turns them into real-time insights. Staircase AI’s secure and compliant platform is trusted by companies of all sizes, including global enterprises like Claroty, ServiceTitan, and Skai. Introducing Staircase AI by GainsightStaircase AI makes it easier to capture all customer touchpoints, automatically, of</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">6</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/gainsight-accelerates-human-first-ai-with-staircase-ai-by-gainsight-25214"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">300</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/gainsight-accelerates-human-first-ai-with-staircase-ai-by-gainsight-25214"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/tori-jeffcoat-6838" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png" style="width: 100%;" title alt="Tori Jeffcoat" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/gainsight-accelerates-human-first-ai-with-staircase-ai-by-gainsight-25214"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-08-09T11:55:52.000Z">6 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/new-cs-ops-admin-jobs-batch-49-24888"},"id":"2764","publicId":"24888","title":"New CS Ops & Admin Jobs - Batch 49","content":"<p>Hello hello all,<\/p><p>Been a while and\u00a0I hope you all are keeping well\u00a0\ud83d\ude42<\/p><p>It\u2019s been a busy few days and after a quick PTO, I\u2019m back with the series once again!<\/p><p>\u00a0<\/p><p><strong>Here\u2019s a new list of opportunities:<\/strong><\/p><ul><li><strong>Process Unity<\/strong><em><strong> <\/strong>(US - Remote)<\/em> :\u00a0Gainsight Administrator -\u00a0<u><a href=\"https:\/\/bit.ly\/3XVRRBr\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3XVRRBr<\/a><\/u><\/li>\t<li><strong>Atlassian<\/strong> <em>(US - Remote) <\/em>:\u00a0Customer Success Business System Analyst -\u00a0<u><a href=\"https:\/\/bit.ly\/3zAXydH\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3zAXydH<\/a><\/u><\/li>\t<li><strong>OneTrust<\/strong><em> (Atlanta, Giorgia)<\/em> :\u00a0Gainsight Administrator -\u00a0<u><a href=\"https:\/\/bit.ly\/4bVVZ7X\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/4bVVZ7X<\/a><\/u><\/li>\t<li><strong>deel<\/strong> <em>(India - Remote)<\/em> :\u00a0Technical Program Manager - Gainsight -\u00a0<u><a href=\"https:\/\/bit.ly\/3LhCoUK\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3LhCoUK<\/a><\/u><\/li>\t<li><strong>BILL<\/strong><em> (Draper, Utah, United States)<\/em> :\u00a0Sr. Customer Success Operations Analyst -\u00a0<u><a href=\"https:\/\/bit.ly\/3zEGTGf\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3zEGTGf<\/a><\/u><\/li>\t<li><strong>HiBob<\/strong><em> (London, UK) <\/em>:\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/4cAB2QJ\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/4cAB2QJ<\/a><\/u><\/li>\t<li><strong>Goodays<\/strong><em> (Paris, Lille - Hybrid Remote)<\/em> :\u00a0\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/4cCqUHc\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/4cCqUHc<\/a><\/u><\/li>\t<li><strong>SoSafe<\/strong> <em>(London, UK)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3W47Jz4\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bit.ly\/3W47Jz4<\/a><\/u><\/li><\/ul>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/74a6d6ee-1341-4f13-8956-84691a271322_thumb.png","likes":0,"views":249,"votes":0,"replyCount":2,"publishedAt":"2024-07-12T12:02:26+02:00","lastActivityAt":"2024-07-15T08:10:25+02:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":9497,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"7 months ago","lastReplyPublicId":"112308"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-24888"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-49-24888"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/74a6d6ee-1341-4f13-8956-84691a271322_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/74a6d6ee-1341-4f13-8956-84691a271322_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-49-24888" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New CS Ops & Admin Jobs - Batch 49</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-49-24888">Hello hello all,Been a while and I hope you all are keeping well 🙂It’s been a busy few days and after a quick PTO, I’m back with the series once again! Here’s a new list of opportunities:Process Unity (US - Remote) : Gainsight Administrator - https://bit.ly/3XVRRBr Atlassian (US - Remote) : Customer Success Business System Analyst - https://bit.ly/3zAXydH OneTrust (Atlanta, Giorgia) : Gainsight Administrator - https://bit.ly/4bVVZ7X deel (India - Remote) : Technical Program Manager - Gainsight - https://bit.ly/3LhCoUK BILL (Draper, Utah, United States) : Sr. Customer Success Operations Analyst - https://bit.ly/3zEGTGf HiBob (London, UK) : Customer Success Operations Manager - https://bit.ly/4cAB2QJ Goodays (Paris, Lille - Hybrid Remote) : Customer Success Operations Manager - https://bit.ly/4cCqUHc SoSafe (London, UK) : Customer Success Operations Manager - https://bit.ly/3W47Jz4</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-49-24888"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">249</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-49-24888?postid=112308#post112308"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-49-24888?postid=112308#post112308"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-07-15T06:10:25.000Z">7 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/new-cs-ops-admin-jobs-batch-48-24271"},"id":"2655","publicId":"24271","title":"New CS Ops & Admin Jobs - Batch 48","content":"<p>Hello everyone,<\/p><p>It\u2019s been a while!\u00a0\ud83d\ude01<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/8a7cac2f-0f2f-4c35-abb6-14b3dd6455d3.gif\" width=\"287\" \/><\/figure><p>\u00a0<\/p><p><strong>Here are some new opportunities:<\/strong><\/p><ul><li><strong>Swooped<\/strong> <em>(US - Remote)<\/em> :\u00a0Revenue Specialist, Customer Success Operations -\u00a0<u><a href=\"https:\/\/bit.ly\/3USaep2\">https:\/\/bit.ly\/3USaep2<\/a><\/u><\/li>\t<li><strong>Staffbase<\/strong><em> (London, UK - On site)<\/em> :Senior Customer Success Operations -\u00a0<u><a href=\"https:\/\/bit.ly\/3UNV2sI\">https:\/\/bit.ly\/3UNV2sI<\/a><\/u><\/li>\t<li><strong>Goodhabitz<\/strong>\u00a0<em>(Eindhoven, Netherlands - Hybrid) <\/em>:\u00a0Customer Success Operations Manager\u00a0-\u00a0<u><a href=\"https:\/\/bit.ly\/4dumL95\">https:\/\/bit.ly\/4dumL95<\/a><\/u><\/li>\t<li><strong>Canto<\/strong><em>\u00a0(US - Remote)<\/em> :\u00a0Customer Success Operations Manager\u00a0-\u00a0<u><a href=\"https:\/\/bit.ly\/3Wv4u5t\">https:\/\/bit.ly\/3Wv4u5t<\/a><\/u>\u00a0<\/li>\t<li><strong>Varonis<\/strong><em> (United States)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3wdwoZm\">https:\/\/bit.ly\/3wdwoZm<\/a><\/u><\/li>\t<li><strong>LeanIX<\/strong> <em>(Multiple locations) <\/em>:\u00a0Customer Success Operations Manager: GS Admin -\u00a0<u><a href=\"https:\/\/bit.ly\/3Wv4vX5\">https:\/\/bit.ly\/3Wv4vX5<\/a><\/u><\/li>\t<li><strong>turnitin<\/strong> <em>(Remote)<\/em> :\u00a0Gainsight Administrator -\u00a0<u><a href=\"https:\/\/bit.ly\/3ybP8ZJ\">https:\/\/bit.ly\/3ybP8ZJ<\/a><\/u><\/li>\t<li><strong>SoSafe<\/strong> <strong>GMBH<\/strong> <em>(London, UK)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3wfL1vd\">https:\/\/bit.ly\/3wfL1vd<\/a><\/u><\/li>\t<li><strong>Phantom<\/strong> <strong>Buster<\/strong> <em>(France, Remote)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3UvNbib\">https:\/\/bit.ly\/3UvNbib<\/a><\/u><\/li><\/ul><p>\u00a0<\/p><p style=\"text-align:center;\"><strong>Pulse is just a few days away!\ud83d\ude28<\/strong><\/p><p style=\"text-align:center;\"><strong>\ud83d\udd25 Check out all the<a href=\"https:\/\/communities.gainsight.com\/search?q=pulse+2024+tracks&amp;search_type=tag\"> speakers dropping teasers to their sessions<\/a>\u00a0\ud83d\udd25<\/strong><\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c18adce8-dec8-483b-a737-7314ca9416ec_thumb.png","likes":2,"views":238,"votes":0,"replyCount":0,"publishedAt":"2024-05-10T15:30:48+02:00","lastActivityAt":"2024-05-10T15:30:48+02:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":0,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"9 months ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-24271"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-48-24271"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/c18adce8-dec8-483b-a737-7314ca9416ec_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/c18adce8-dec8-483b-a737-7314ca9416ec_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-48-24271" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New CS Ops & Admin Jobs - Batch 48</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-48-24271">Hello everyone,It’s been a while! 😁 Here are some new opportunities:Swooped (US - Remote) : Revenue Specialist, Customer Success Operations - https://bit.ly/3USaep2 Staffbase (London, UK - On site) :Senior Customer Success Operations - https://bit.ly/3UNV2sI Goodhabitz (Eindhoven, Netherlands - Hybrid) : Customer Success Operations Manager - https://bit.ly/4dumL95 Canto (US - Remote) : Customer Success Operations Manager - https://bit.ly/3Wv4u5t Varonis (United States) : Customer Success Operations Manager - https://bit.ly/3wdwoZm LeanIX (Multiple locations) : Customer Success Operations Manager: GS Admin - https://bit.ly/3Wv4vX5 turnitin (Remote) : Gainsight Administrator - https://bit.ly/3ybP8ZJ SoSafe GMBH (London, UK) : Customer Success Operations Manager - https://bit.ly/3wfL1vd Phantom Buster (France, Remote) : Customer Success Operations Manager - https://bit.ly/3UvNbib Pulse is just a few days away!😨🔥 Check out all the speakers dropping teasers to their sessions 🔥</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">2</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-48-24271"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">238</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-48-24271"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-48-24271"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-05-10T13:30:48.000Z">9 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/the-community-this-week-gamechanger-to-become-one-community-for-all-gainsight-products-18045"},"id":"1595","publicId":"18045","title":"The Community This Week: GameChanger to become One Community for all Gainsight products","content":"'<p>You might have picked up the chatter already but this is a formal announcement of GameChanger ramping up to become One Community for all it\u2019s product lines: CS and PX which it already is, <em>incoming<\/em> CE and CC.<\/p><p>We will be witnessing small changes on GameChanger to prepare for that direction, but here\u2019s a simple one para plan.<\/p><h2>For CE<\/h2><p>Acquisitions can be a lengthy process, often spanning multiple quarters and months. However, we find that a quick win is aligning with the parent organization''s community, if available. Fortunately, we have us - GameChanger,\u00a0where the party has just started with <a href=\"https:\/\/community.gainsight.com\/lounge-area-31\/10-000-members-46903\">10K + people in the house<\/a>! ?<\/p><p>Gainsight CE would be stepping into the Community world for the first time so we\u2019ll need to welcome them and get them settled in.<\/p><p>We are throwing doors open for <strong>Gainsight Customer Education<\/strong> on GameChanger verrrry soon. :)\u00a0<\/p><p>\u00a0<\/p><h2>For CC (inSided)<\/h2><p>These lines by Bono perfectly sums up the Community situation we\u2019ve had with\u00a0Gainsight Customer Communities (the product formerly inSided)<\/p><blockquote><p>We''re one, but we''re not the same<br \/>We get to carry each other, carry each other<br \/>One<\/p><\/blockquote><p>Contrary to CE, inSided, or Gainsight CC has been a roaring <a href=\"https:\/\/community.insided.com\/\">7years, 2k strong Community known as inSpired<\/a>.<\/p><p>Merging CC is going to be a little more elaborate. Here\u2019s the plan,\u00a0and in the spirit of the season.<\/p><h2 style=\"text-align:center;\"><a href=\"https:\/\/community.insided.com\/announcements-16\/inspired-gamechanger-a-ghoulishly-united-destiny-6251\">inSpired + GameChanger: a ghoulishly united destiny ?<\/a><\/h2><p>\u00a0<\/p><h2>How does this impact us?<\/h2><p>The Merger and migration process itself would take a couple of days followed by QA and post-migration phase to make the environment ready.<\/p><p>There would never be an outage but the Community would be read-only during this period, so <strong>mark your calendars<\/strong>.<\/p><oembed url=\"https:\/\/communities.gainsight.com\"><\/oembed><p>\u00a0<\/p><section class=\"callout callout-blue\"><div><ol><li>Week of Dec 4, you can consume content from the Community but just not engage<\/li>\t<li>There will be a couple of structural changes (nav, categories, etc), but <a href=\"https:\/\/community.gainsight.com\/lounge-area-31\/how-do-you-stay-on-top-of-responding-to-posts-46449\">only for the better<\/a>\u00a0:)<\/li>\t<li>Oh, and you might be asked to login once more\u2026\u00a0a standard after any change\u00a0\u00a0<\/li><\/ol><\/div><\/section><p><em>May I just add that all our contributions, activities, points and Badges would remain intact<\/em>.<\/p><p>Infact, our inSpired friends shall be moving over with their contributions and mapped to the GameChanger ranking system.<\/p><p>So that\u2019s it.<\/p><p>Once that freeze lifts, prepare to welcome a Huge bunch of awesome new, inSpired Community members!<\/p><blockquote><p>One life with each other<\/p><p>Sisters, brothers<\/p><\/blockquote><p>\u00a0<\/p><p><em>Time to have a Lot of ?\u00a0? <a href=\"https:\/\/community.gainsight.com\/lounge-area-31\/2-let-s-introduce-ourselves-38152\">on the Introductions thread<\/a>\u00a0with our new friends from CE and CC!<\/em><\/p>'","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1eeea2c1-1d02-4d6d-b853-4ba24a2f8512_thumb.jpg","likes":3,"views":251,"votes":0,"replyCount":13,"publishedAt":"2023-11-03T08:08:58+01:00","lastActivityAt":"2024-04-16T15:54:47+02:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":9238,"author":{"id":"6662","username":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png"},"sticky":false,"publicLabel":"Blog","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"10 months ago","lastReplyPublicId":"109083"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-18045"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/the-community-this-week-gamechanger-to-become-one-community-for-all-gainsight-products-18045"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/anirbandutta-6662" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png" style="width: 100%;" title alt="anirbandutta" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold rank--italic username hover-underline" style="color: ;" href="/members/anirbandutta-6662">anirbandutta</a></span><span class="user-title text--meta">Expert ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/1eeea2c1-1d02-4d6d-b853-4ba24a2f8512_thumb.jpg" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/1eeea2c1-1d02-4d6d-b853-4ba24a2f8512_thumb.jpg"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/the-community-this-week-gamechanger-to-become-one-community-for-all-gainsight-products-18045" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">The Community This Week: GameChanger to become One Community for all Gainsight products</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">Blog</span></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/the-community-this-week-gamechanger-to-become-one-community-for-all-gainsight-products-18045">'You might have picked up the chatter already but this is a formal announcement of GameChanger ramping up to become One Community for all it’s product lines: CS and PX which it already is, incoming CE and CC.We will be witnessing small changes on GameChanger to prepare for that direction, but here’s a simple one para plan.For CEAcquisitions can be a lengthy process, often spanning multiple quarters and months. However, we find that a quick win is aligning with the parent organization''s community, if available. Fortunately, we have us - GameChanger, where the party has just started with 10K + people in the house! ?Gainsight CE would be stepping into the Community world for the first time so we’ll need to welcome them and get them settled in.We are throwing doors open for Gainsight Customer Education on GameChanger verrrry soon. :) For CC (inSided)These lines by Bono perfectly sums up the Community situation we’ve had with Gainsight Customer Communities (the product formerly inSided)We</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">3</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/the-community-this-week-gamechanger-to-become-one-community-for-all-gainsight-products-18045"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">251</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/the-community-this-week-gamechanger-to-become-one-community-for-all-gainsight-products-18045?postid=109083#post109083"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">13</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/the-community-this-week-gamechanger-to-become-one-community-for-all-gainsight-products-18045?postid=109083#post109083"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-04-16T13:54:47.000Z">10 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/new-cs-ops-admin-jobs-batch-47-24046"},"id":"2624","publicId":"24046","title":"New CS Ops & Admin Jobs - Batch 47","content":"<p>Hello folks,<\/p><p>Before I go into the list of opportunities, just want to say\u2026<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/35ebb36b-f08f-48cc-8720-464a00995bfc.gif\" width=\"409\" \/><\/figure><p>\u00a0<\/p><p><strong>Here\u2019s the list for this week:<\/strong><\/p><ul><li><strong>Mastercard<\/strong><em> (Boston, MA - Hybrid)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3TryqfR\">https:\/\/bit.ly\/3TryqfR<\/a><\/u><\/li>\t<li><strong>GoodHabitz<\/strong> <em>(North Brabant, Netherlands -Hybrid) <\/em>:\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3VRtHad\">https:\/\/bit.ly\/3VRtHad<\/a><\/u><\/li>\t<li><strong>Foursquare<\/strong><em> (Seattle, WA - Remote)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3TYb4yM\">https:\/\/bit.ly\/3TYb4yM<\/a><\/u><\/li>\t<li><strong>Xcede<\/strong> <em>(Greater Madrid Metropolitian Area - Remote) <\/em>:\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/4cQalbn\">https:\/\/bit.ly\/4cQalbn<\/a><\/u><\/li>\t<li><strong>Foursquare<\/strong><em> (New York, NY - Remote)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/4aBk2cf\">https:\/\/bit.ly\/4aBk2cf<\/a><\/u><\/li>\t<li><strong>Foursquare<\/strong> <em>(Chicago, IL - Remote)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3TSB6U1\">https:\/\/bit.ly\/3TSB6U1<\/a><\/u><\/li>\t<li><strong>Adobe<\/strong> <em>(London, UK)<\/em> :\u00a0Customer Success Strategic Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3TYgf1s\">https:\/\/bit.ly\/3TYgf1s<\/a><\/u><\/li>\t<li><strong>Gooddays<\/strong> (ex-Critizr) <em>(Paris, France - Hybrid)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3UcCySC\">https:\/\/bit.ly\/3UcCySC<\/a><\/u><\/li>\t<li><strong>Abnormal<\/strong> <strong>Security<\/strong><em> (US -Remote)<\/em> :\u00a0Gainsight Administrator -\u00a0<u><a href=\"https:\/\/bit.ly\/4b9NoP1\">https:\/\/bit.ly\/4b9NoP1<\/a><\/u><\/li>\t<li><strong>Varonis<\/strong> <em>(United States)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/4cVhAis\">https:\/\/bit.ly\/4cVhAis<\/a><\/u><\/li>\t<li><strong>Barracuda<\/strong><em> (US -Remote)<\/em> :\u00a0Gainsight Administrator -\u00a0\u00a0<u><a href=\"https:\/\/bit.ly\/49P1Zyh\">https:\/\/bit.ly\/49P1Zyh<\/a><\/u><\/li>\t<li><strong>Solarwinds<\/strong><em> (Bengaluru, India)<\/em> :\u00a0Gainsight Administrator -\u00a0<u><a href=\"https:\/\/bit.ly\/3Jc3pYJ\">https:\/\/bit.ly\/3Jc3pYJ<\/a><\/u><\/li>\t<li><strong>Anaplan<\/strong> <em>(New York, NY - Remote) <\/em>:\u00a0Senior Gainsight Administrator -\u00a0<u><a href=\"https:\/\/bit.ly\/4aHQMQO\">https:\/\/bit.ly\/4aHQMQO<\/a><\/u><\/li>\t<li><strong>LeanIX<\/strong> <em>(Bonn, North Rhine-Westphalia, German -Remote)<\/em> : Gainsight Administrator -\u00a0<u><a href=\"https:\/\/bit.ly\/3Uclf44\">https:\/\/bit.ly\/3Uclf44<\/a><\/u><\/li><\/ul><p>\u00a0<\/p><p>As always, if you\u2019re aware of\u00a0any opportunities, drop them in the comments below!<\/p><p>\u00a0<\/p><p style=\"text-align:center;\">\u00a0 \u2b50 Pulse US \u201824 is inching closer and in case you\u2019re planning to attend it,\u00a0<\/p><p style=\"text-align:center;\">don\u2019t miss out\u00a0on\u00a0<strong><a href=\"https:\/\/communities.gainsight.com\/all-about-pulse-8\/faqs-a-special-discount-for-pulse-us-2024-24012\">our special community discount code!<\/a><\/strong>\u2b50<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3313f55a-5361-432c-bf88-46ca81acd85e_thumb.png","likes":0,"views":104,"votes":0,"replyCount":0,"publishedAt":"2024-04-12T08:43:22+02:00","lastActivityAt":"2024-04-12T08:43:22+02:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":0,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"10 months ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-24046"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-47-24046"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/3313f55a-5361-432c-bf88-46ca81acd85e_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/3313f55a-5361-432c-bf88-46ca81acd85e_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-47-24046" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New CS Ops & Admin Jobs - Batch 47</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-47-24046">Hello folks,Before I go into the list of opportunities, just want to say… Here’s the list for this week:Mastercard (Boston, MA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3TryqfR GoodHabitz (North Brabant, Netherlands -Hybrid) : Customer Success Operations Manager - https://bit.ly/3VRtHad Foursquare (Seattle, WA - Remote) : Customer Success Operations Manager - https://bit.ly/3TYb4yM Xcede (Greater Madrid Metropolitian Area - Remote) : Customer Success Operations Manager - https://bit.ly/4cQalbn Foursquare (New York, NY - Remote) : Customer Success Operations Manager - https://bit.ly/4aBk2cf Foursquare (Chicago, IL - Remote) : Customer Success Operations Manager - https://bit.ly/3TSB6U1 Adobe (London, UK) : Customer Success Strategic Operations Manager - https://bit.ly/3TYgf1s Gooddays (ex-Critizr) (Paris, France - Hybrid) : Customer Success Operations Manager - https://bit.ly/3UcCySC Abnormal Security (US -Remote) : Gainsight Administrator - https://bit.ly/4b9NoP1</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-47-24046"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">104</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-47-24046"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-47-24046"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-04-12T06:43:22.000Z">10 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/new-cs-ops-admin-jobs-batch-45-23562"},"id":"2537","publicId":"23562","title":"New CS Ops & Admin Jobs - Batch 45","content":"<p>Hello all,<\/p><p>Been a while! \ud83d\ude01<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/a7c4e1c7-8f8e-4fe9-8737-7f89d355c8e2.gif\" width=\"349\" \/><\/figure><p>\u00a0<\/p><p><strong>Here are some new opportunities:<\/strong><\/p><ul><li><strong>Helium<\/strong> <em>(Los Angeles, CA - Remote) <\/em>:\u00a0Customer Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3w7Ygh7\">https:\/\/bit.ly\/3w7Ygh7<\/a><\/u><\/li>\t<li><strong>PubMatic<\/strong><em> (Gurugram, India- Hybrid)<\/em> :\u00a0Customer Success Operations Manager, APAC -\u00a0<u><a href=\"https:\/\/bit.ly\/3HRTmHo\">https:\/\/bit.ly\/3HRTmHo<\/a><\/u><\/li>\t<li><strong>ZoomInfo<\/strong>\u00a0<em>(Vancouver, WA)<\/em> :\u00a0Senior Customer Success Operations Manager\u00a0-\u00a0<u><a href=\"https:\/\/bit.ly\/3StdViw\">https:\/\/bit.ly\/3StdViw<\/a><\/u><\/li>\t<li><strong>Herjavec<strong> <\/strong>Group<\/strong><em>\u00a0(Bengaluru, India) <\/em>:\u00a0Customer Success Operations Analyst\u00a0-\u00a0<a href=\"https:\/\/bit.ly\/4bYK3U6\">https:\/\/bit.ly\/4bYK3U6<\/a><\/li>\t<li><strong>Chargebee<\/strong>\u00a0<em>(NAMER)<\/em> :Global head of Customer Operations\u00a0-\u00a0<u><a href=\"https:\/\/bit.ly\/49zlQlm\">https:\/\/bit.ly\/49zlQlm<\/a><\/u><\/li>\t<li><strong>Security Scorecard\u00a0<\/strong>(<em>US- Remote) <\/em>:\u00a0Senior Manager RevOps, Head of CS Operations\u00a0-\u00a0<u><a href=\"https:\/\/bit.ly\/4bHZcZH\">https:\/\/bit.ly\/4bHZcZH<\/a><\/u><\/li>\t<li><strong>SoSafe\u00a0<\/strong><em>(Dublin, Ireland)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3T8EVp3\">https:\/\/bit.ly\/3T8EVp3<\/a><\/u><\/li>\t<li><strong>SoSafe<\/strong>\u00a0<em>(Cologne, North Rhine-Westphalia, Germany)<\/em> :\u00a0Customer Success Operations Manager\u00a0-\u00a0<u><a href=\"https:\/\/bit.ly\/3SLb8B9\">https:\/\/bit.ly\/3SLb8B9<\/a><\/u><\/li>\t<li><strong>Pigment<\/strong> <em>(Paris, France - Hybrid)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3uNFjj9\">https:\/\/bit.ly\/3uNFjj9<\/a><\/u><\/li>\t<li><strong>K&amp;K Global Talent Solutions Inc.<em> <\/em><\/strong><em>(Columbus, Ohio - Remote) <\/em>:Gainsight NXT Admin -\u00a0<u><a href=\"https:\/\/bit.ly\/3wwE9ch\">https:\/\/bit.ly\/3wwE9ch<\/a><\/u><\/li>\t<li><strong>Amplify<\/strong> <em>(US - Remote)<\/em> :\u00a0Operations Manager, Customer Success -\u00a0<a href=\"https:\/\/bit.ly\/3T4NOzL\">https:\/\/bit.ly\/3T4NOzL<\/a><\/li>\t<li><strong>Redis<\/strong> <em>(US - Remote)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/48AqjTW\">https:\/\/bit.ly\/48AqjTW<\/a><\/u><\/li><\/ul>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/05c7c039-fb00-44e9-a167-c86720fb757c_thumb.png","likes":1,"views":205,"votes":0,"replyCount":2,"publishedAt":"2024-02-23T15:30:29+01:00","lastActivityAt":"2024-04-03T07:22:10+02:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":9205,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"11 months ago","lastReplyPublicId":"108664"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-23562"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-45-23562"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/05c7c039-fb00-44e9-a167-c86720fb757c_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/05c7c039-fb00-44e9-a167-c86720fb757c_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-45-23562" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New CS Ops & Admin Jobs - Batch 45</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-45-23562">Hello all,Been a while! 😁 Here are some new opportunities:Helium (Los Angeles, CA - Remote) : Customer Operations Manager - https://bit.ly/3w7Ygh7 PubMatic (Gurugram, India- Hybrid) : Customer Success Operations Manager, APAC - https://bit.ly/3HRTmHo ZoomInfo (Vancouver, WA) : Senior Customer Success Operations Manager - https://bit.ly/3StdViw Herjavec Group (Bengaluru, India) : Customer Success Operations Analyst - https://bit.ly/4bYK3U6 Chargebee (NAMER) :Global head of Customer Operations - https://bit.ly/49zlQlm Security Scorecard (US- Remote) : Senior Manager RevOps, Head of CS Operations - https://bit.ly/4bHZcZH SoSafe (Dublin, Ireland) : Customer Success Operations Manager - https://bit.ly/3T8EVp3 SoSafe (Cologne, North Rhine-Westphalia, Germany) : Customer Success Operations Manager - https://bit.ly/3SLb8B9 Pigment (Paris, France - Hybrid) : Customer Success Operations Manager - https://bit.ly/3uNFjj9 K&amp;K Global Talent Solutions Inc. (Columbus, Ohio - Remote) :Gainsight N</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">1</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-45-23562"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">205</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-45-23562?postid=108664#post108664"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">2</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-45-23562?postid=108664#post108664"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-04-03T05:22:10.000Z">11 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/hopping-past-the-easter-spam-wave-23936"},"id":"2607","publicId":"23936","title":"Hopping past the Easter Spam Wave","content":"<p><span style=\"color:#000000;\">Hello everyone,<\/span><\/p><p><span style=\"color:#000000;\">I hope you all had a wonderful Easter filled with joy, chocolates, and some well-deserved relaxation!\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Unfortunately, a bunch of spam posts decided to crash our party here.\u00a0<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>The Lowdown on the Spam:<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Just when we were all enjoying our Easter break, our community was hit with an unexpected wave of spam posts. We know it would have been frustrating with those notifications, and we want to extend our sincerest apologies for any inconvenience this may have caused during your holiday time.<\/span><\/p><p><span style=\"color:#000000;\">Our community platform has several robust spam prevention technologies operating that block almost all attempts at posting spam.\u00a0 This includes machine learning algorithms that adjust to new attempts at getting past our measures.\u00a0 Unfortunately, however, it is possible for dedicated spammers to at least temporarily circumvent these systems, as happened past weekend.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>What We Did About It:<\/strong><\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Immediate Spring Cleaning and Measures: <\/strong><\/span><span style=\"color:#000000;\">Our team cleaned up the spam posts within a few hours of it being posted out. We wanted to ensure our community remains a place for genuine connection and sharing. We\u2019ve also shared the reports further to the larger team in order to take additional security measures for our community.\u00a0<\/span><span style=\"color:#000000;\">Adhering to all the steps here -\u00a0<\/span><\/li><\/ul><oembed url=\"https:\/\/communities.gainsight.com\/moderating-users-61\/how-to-ban-a-user-18514\"><\/oembed><ul><li><span style=\"color:#000000;\"><strong>Moving Forward: <\/strong><\/span><span style=\"color:#000000;\">We're committed to learning from this incident and continuously improving our spam detection and prevention strategies. Our goal is to ensure that the Gainsight Community remains a peaceful and engaging space for all members, even during holiday seasons.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Your Role in Our Community\u2019s Safety:<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Keep those reports coming!\u00a0 If you see something spammy, feel free to send it across to us at community@gainsight.com. <\/span><\/p><p><span style=\"color:#000000;\">Your reports are invaluable to us.<\/span><\/p><p><span style=\"color:#0d0d0d;\">We truly appreciate your understanding, patience, and support through this unexpected Easter adventure.<\/span><\/p><p><span style=\"color:#0d0d0d;\">Happy community-ing!\u00a0<\/span><\/p><p>\u00a0<\/p><p>Thanks,<\/p><p>Your Gainsight Community Team \ud83c\udf1e<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":4,"views":51,"votes":0,"replyCount":0,"publishedAt":"2024-04-02T11:49:16+02:00","lastActivityAt":"2024-04-02T11:49:16+02:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":0,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"11 months ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-23936"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/hopping-past-the-easter-spam-wave-23936"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/hopping-past-the-easter-spam-wave-23936" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Hopping past the Easter Spam Wave</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/hopping-past-the-easter-spam-wave-23936">Hello everyone,I hope you all had a wonderful Easter filled with joy, chocolates, and some well-deserved relaxation! Unfortunately, a bunch of spam posts decided to crash our party here. The Lowdown on the Spam:Just when we were all enjoying our Easter break, our community was hit with an unexpected wave of spam posts. We know it would have been frustrating with those notifications, and we want to extend our sincerest apologies for any inconvenience this may have caused during your holiday time.Our community platform has several robust spam prevention technologies operating that block almost all attempts at posting spam. This includes machine learning algorithms that adjust to new attempts at getting past our measures. Unfortunately, however, it is possible for dedicated spammers to at least temporarily circumvent these systems, as happened past weekend. What We Did About It:Immediate Spring Cleaning and Measures: Our team cleaned up the spam posts within a few hours of it being pos</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">4</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/hopping-past-the-easter-spam-wave-23936"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">51</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/hopping-past-the-easter-spam-wave-23936"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/hopping-past-the-easter-spam-wave-23936"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-04-02T09:49:16.000Z">11 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/new-cs-ops-admin-jobs-batch-46-23841"},"id":"2596","publicId":"23841","title":"New CS Ops & Admin Jobs - Batch 46","content":"<p>Hello everyone,<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1e9e5316-3fbc-432b-8b29-5106cfbca493.gif\" width=\"346\" \/><\/figure><p>\u00a0<\/p><p><strong>Here are some new opportunities:<\/strong><\/p><ul><li><strong>Swooped<\/strong><em> (US - Remote) <\/em>:\u00a0Senior CS Operations and Program Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/43qJP4f\">https:\/\/bit.ly\/43qJP4f<\/a><\/u><\/li>\t<li><strong>Webflow<\/strong><em> (US - Remote)<\/em> :\u00a0Senior CS Operations and Program Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/43rNsGS\">https:\/\/bit.ly\/43rNsGS<\/a><\/u><\/li>\t<li><strong>Connected Cars<\/strong> <em>(Copenhagen, Demark - Hybrid)<\/em> :\u00a0CS Operations Lead -\u00a0<u><a href=\"https:\/\/bit.ly\/3x3TqSh\">https:\/\/bit.ly\/3x3TqSh<\/a><\/u><\/li>\t<li><strong>Mastercard<\/strong> <em>(Boston, MA - Hybrid)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3TryqfR\">https:\/\/bit.ly\/3TryqfR<\/a><\/u><\/li>\t<li><strong>Katana<\/strong> <em>(North America - Remote) <\/em>:\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3x405Mv\">https:\/\/bit.ly\/3x405Mv<\/a><\/u><\/li>\t<li><strong>Productboard<\/strong><em> (San Fransisco)<\/em> : Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/43tGh12\">https:\/\/bit.ly\/43tGh12<\/a><\/u><\/li>\t<li><strong>Varicent<\/strong> <em>(Toronto - Remote)<\/em> :Senior Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3TpBnxz\">https:\/\/bit.ly\/3TpBnxz<\/a><\/u><\/li>\t<li><strong>ABC Glofox<\/strong><em> (US - Remote)<\/em> :\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3TwhAwa\">https:\/\/bit.ly\/3TwhAwa<\/a><\/u><\/li>\t<li><strong>Goodays<\/strong> <em>(Paris, lille - Hybrid Remote) <\/em>:\u00a0Customer Success Operations Manager -\u00a0<u><a href=\"https:\/\/bit.ly\/3PsMh4w\">https:\/\/bit.ly\/3PsMh4w<\/a><\/u><\/li>\t<li><strong>athenahealth<\/strong> <em>(Atlanta, GA) <\/em>:\u00a0Customer Success Operations Associate -\u00a0<u><a href=\"https:\/\/bit.ly\/4aopzCn\">https:\/\/bit.ly\/4aopzCn<\/a><\/u><\/li>\t<li><strong>athenahealth<\/strong> <em>(Boston, GA) <\/em>:\u00a0Customer Success Operations Associate -\u00a0<a href=\"https:\/\/bit.ly\/3TtQIx9\">https:\/\/bit.ly\/3TtQIx9<\/a><\/li><\/ul><p>\u00a0<\/p><p>Have a great weekend ahead!\ud83d\ude0a<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ac070710-4ec1-4f90-9d61-e91053dde4be_thumb.png","likes":0,"views":107,"votes":0,"replyCount":0,"publishedAt":"2024-03-22T13:30:38+01:00","lastActivityAt":"2024-03-22T13:30:38+01:00","lastContributor":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"lastPostId":0,"author":{"id":"7836","username":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"11 months ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-23841"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-46-23841"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/revathimenon-7836">revathimenon</a></span><span class="user-title text--meta">Gainsight Community Manager</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div role="img" aria-label class="lazy thread-list-block__featured-image-link" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/ac070710-4ec1-4f90-9d61-e91053dde4be_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/gainsight-us/attachment/width/480/ac070710-4ec1-4f90-9d61-e91053dde4be_thumb.png"> </div><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-46-23841" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">New CS Ops & Admin Jobs - Batch 46</a></div><div class="thread-list-block__article-wrapper"><div class="thread-list-block__article-excerpt"><p class="thread-list-block__content thread-list-block__content--article qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-46-23841">Hello everyone, Here are some new opportunities:Swooped (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43qJP4f Webflow (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43rNsGS Connected Cars (Copenhagen, Demark - Hybrid) : CS Operations Lead - https://bit.ly/3x3TqSh Mastercard (Boston, MA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3TryqfR Katana (North America - Remote) : Customer Success Operations Manager - https://bit.ly/3x405Mv Productboard (San Fransisco) : Customer Success Operations Manager - https://bit.ly/43tGh12 Varicent (Toronto - Remote) :Senior Customer Success Operations Manager - https://bit.ly/3TpBnxz ABC Glofox (US - Remote) : Customer Success Operations Manager - https://bit.ly/3TwhAwa Goodays (Paris, lille - Hybrid Remote) : Customer Success Operations Manager - https://bit.ly/3PsMh4w athenahealth (Atlanta, GA) : Customer Success Operations Associate - https://bit.ly/4aopzCn athenahealth (Bosto</a></p></div></div></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">0</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-46-23841"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">107</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-46-23841"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/revathimenon-7836" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/d0745cc1-df76-4266-9d20-6c7572eaf418.png" style="width: 100%;" title alt="revathimenon" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/new-cs-ops-admin-jobs-batch-46-23841"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-03-22T12:30:38.000Z">11 months ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/gainsight-product-roadmap-webinar-fy25-23642"},"id":"13665","publicId":"23642","title":"Gainsight Product Roadmap Webinar - FY25","content":"<figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/479b4e04-8004-4601-bfab-6a41c1290fc5.png\" \/><\/figure><p>\u00a0<\/p><p>\ud83d\udea8I'm really looking forward to our upcoming webinar, hosted by Denise Stokowski, SVP of Product Management, where we'll have the chance to discuss the exciting future of our products. It's always a pleasure to engage with both our customers and internal colleagues because it reaffirms that we're moving in the right direction with our ideas and constantly striving to make improvements.\u00a0<br \/>Even though our plans may shift from time to time to address changing needs or strategic goals, please know that keeping our customers \u00a0informed is always a top priority for us.<\/p><p><br \/><strong>Just a quick reminder<\/strong>: here is the <a href=\"https:\/\/gainsight.zoom.us\/webinar\/register\/WN_Wv6RlUMxT6-OcbbrDpYIBw#\/registration\" target=\"_blank\" rel=\"noreferrer noopener\">link<\/a> to register for the webinar.\u00a0<\/p><p><br \/>During the session, we'll be sharing our roadmap and delving into how our strategic initiatives and enhancements can directly benefit your team and contribute to stronger business outcomes. It's an excellent opportunity for you to interact with our product leaders and ask questions in real-time. Additionally, we'll be sharing further resources and ways for you to stay engaged and informed after the webinar concludes.<br \/>As we move forward, I'm curious to learn more about your team's focus for the upcoming year in terms of strengthening connections with your customers and communities. It's always valuable to exchange insights and ideas.<\/p><p>So I'm looking forward to hearing from you and discussing how we can continue to support your goals.\u00a0<br \/>We\u2019ll return to this community discussion after the webinar to hear additional feedback and continue the conversation.\u00a0\ud83e\udd1d\ud83c\udffb<br \/>\u00a0<\/p><p>cc- <user-mention data-id=\"723\">@jake_ellis<\/user-mention>\u00a0<user-mention data-id=\"3304\">@manu_mittal<\/user-mention>\u00a0<user-mention data-id=\"6453\">@PavanCh<\/user-mention>\u00a0<user-mention data-id=\"4486\">@rahul_prayakarao<\/user-mention>\u00a0<user-mention data-id=\"1394\">@rakesh<\/user-mention>\u00a0<user-mention data-id=\"12539\">@Pawel<\/user-mention>\u00a0<user-mention data-id=\"10810\">@AllysonL<\/user-mention>\u00a0<user-mention data-id=\"326\">@shantan_reddy<\/user-mention>\u00a0<\/p>","categoryName":"Community News","categoryId":"2","contentType":"conversation","featuredImage":"","likes":5,"views":180,"votes":0,"replyCount":0,"publishedAt":"2024-03-01T16:52:01+01:00","lastActivityAt":"2024-03-01T16:52:01+01:00","lastContributor":{"id":"266","username":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png"},"lastPostId":0,"author":{"id":"266","username":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 year ago"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-23642"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/gainsight-product-roadmap-webinar-fy25-23642"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/rajyalakshmi-vele-266" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/150x150/rajyalakshmi_vele.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/150x150/rajyalakshmi_vele.png" style="width: 100%;" title alt="rajyalakshmi_vele" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/rajyalakshmi-vele-266">rajyalakshmi_vele</a></span><span class="user-title text--meta">Gainsight Employee ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>posted in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/gainsight-product-roadmap-webinar-fy25-23642" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Gainsight Product Roadmap Webinar - FY25</a></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/gainsight-product-roadmap-webinar-fy25-23642"> 🚨I'm really looking forward to our upcoming webinar, hosted by Denise Stokowski, SVP of Product Management, where we'll have the chance to discuss the exciting future of our products. It's always a pleasure to engage with both our customers and internal colleagues because it reaffirms that we're moving in the right direction with our ideas and constantly striving to make improvements. Even though our plans may shift from time to time to address changing needs or strategic goals, please know that keeping our customers informed is always a top priority for us.Just a quick reminder: here is the link to register for the webinar. During the session, we'll be sharing our roadmap and delving into how our strategic initiatives and enhancements can directly benefit your team and contribute to stronger business outcomes. It's an excellent opportunity for you to interact with our product leaders and ask questions in real-time. Additionally, we'll be sharing further resources and ways for you t</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">5</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/gainsight-product-roadmap-webinar-fy25-23642"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">180</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/gainsight-product-roadmap-webinar-fy25-23642"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">0</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/rajyalakshmi-vele-266" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/150x150/rajyalakshmi_vele.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/150x150/rajyalakshmi_vele.png" style="width: 100%;" title alt="rajyalakshmi_vele" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/gainsight-product-roadmap-webinar-fy25-23642"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-03-01T15:52:01.000Z">1 year ago</time></a></span></div></div></div></div></div> <div data-preact="destination/modules/Content/TopicList/TopicListItem" class="" data-props="{"topic":{"categoryUrl":"https:\/\/communities.gainsight.com\/community-news-2","topicUrl":{"destination":"https:\/\/communities.gainsight.com\/community-news-2\/win-200-for-sharing-your-ux-feedback-on-gainsight-products-cs-px-cc-ce-23247"},"id":"2429","publicId":"23247","title":"Win $200 for sharing your UX Feedback on Gainsight Products (CS, PX, CC, CE)!","content":"<h3 style=\"text-align:center;\"><img alt=\"We Need You GIF - We Need You - Discover &amp; Share GIFs\" src=\"https:\/\/media.tenor.com\/ZSuaLa273pEAAAAM\/we-need-you-oliver-putman.gif\" \/><\/h3><p style=\"text-align:center;\">\u00a0<\/p><p style=\"text-align:center;\"><strong>\u270b\u00a0\ud83d\ude0a\u00a0<span style=\"color:#16a085;\">Help Needed\u00a0<\/span>\ud83e\udd1a\u00a0\ud83d\ude0a\u00a0<\/strong><\/p><p>\u00a0<\/p><p>Hello Gainsight Family!<\/p><p>\u00a0<\/p><p>Do you ever experience frustrating moments in Gainsight <span style=\"color:#3498db;\">CS<\/span>, <span style=\"color:#e67e22;\">PX<\/span>, <span style=\"color:#ff0099;\">CC<\/span>, or <span style=\"color:#27ae60;\">CE<\/span>?\u00a0<strong>Well, we want to <a href=\"https:\/\/docs.google.com\/forms\/d\/11GtxfRAHo2PYWsx3gPdp7tg3hDLBK73vIwhUdxhgCUE\/edit\" rel=\"noreferrer noopener\">hear from you!!\u00a0<\/a> <\/strong><\/p><p>\u00a0<\/p><p>We are always looking to improve our products and provide a better user experience. In an effort to do this, we need YOUR help!<\/p><p>\u00a0<\/p><p>\ud83c\udfa5We are looking for short 30-second videos that capture<strong>\u00a0frustrating or broken experiences<\/strong>\u00a0for our end users and admins. While we have community posts, there is something about also seeing a video that captures that moment that makes it memorable, powerful and easier to explain to downstream teams.\u00a0<\/p><p>\u00a0<\/p><h2 style=\"text-align:center;\"><span style=\"color:#e74c3c;\">\u27a1<\/span>Please encourage your teams to upload their videos <a href=\"https:\/\/docs.google.com\/forms\/d\/11GtxfRAHo2PYWsx3gPdp7tg3hDLBK73vIwhUdxhgCUE\/edit\" rel=\"noreferrer noopener\">HERE<\/a>\u00a0<span style=\"color:#e74c3c;\">\u2b05<\/span><\/h2><p>\u00a0<\/p><p style=\"text-align:center;\"><span style=\"color:#e74c3c;\">OR<\/span><\/p><p style=\"text-align:center;\"><span style=\"color:#e74c3c;\">\u27a1Email us at\u00a0<\/span>\u00a0<a href=\"mailto:uxfeedback@gainsight.com\" rel=\"noopener noreferrer\">uxfeedback@gainsight.com<\/a>\u00a0<span style=\"color:#e74c3c;\">\u2b05<\/span><\/p><p>\u00a0<\/p><p style=\"text-align:center;\">To show our gratitude,\u00a0we will hold a <strong><span style=\"color:#16a085;\">$200 Amazon Gift Card<\/span><\/strong> raffle between all respondents who post a video.\u00a0<\/p><p style=\"text-align:center;\"><span style=\"color:#e74c3c;\">\u27a1<\/span>These submissions will run through<span style=\"color:#16a085;\"> End of April where we will draw a winner!!<\/span><span style=\"color:#e74c3c;\">\u2b05<\/span><br \/><br \/>\ud83d\udce3You get\u00a0<strong>one raffle ticket per video<\/strong>, so posting more videos will increase your chances of winning!\ud83d\udce3<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>Thank you for your support!<\/p>","categoryName":"Community News","categoryId":"2","contentType":"article","featuredImage":"","likes":8,"views":214,"votes":0,"replyCount":1,"publishedAt":"2024-01-31T17:16:33+01:00","lastActivityAt":"2024-01-31T18:45:48+01:00","lastContributor":{"id":"7372","username":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png"},"lastPostId":9032,"author":{"id":"7372","username":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png"},"sticky":false,"publicLabel":"News","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 year ago","lastReplyPublicId":"106446"},"authors":{"266":{"id":266,"url":"\/members\/rajyalakshmi-vele-266","name":"rajyalakshmi_vele","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/150x150\/rajyalakshmi_vele.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":13},"1420":{"id":1420,"url":"\/members\/sai-ram-1420","name":"sai_ram","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/993b9a8b-29a0-41b4-a583-2283b3d85ae8.png","userTitle":"Expert \u2b50\ufe0f\u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":3727},"4082":{"id":4082,"url":"\/members\/dshorter-4082","name":"dshorter","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/1cc3a08f-b3b1-45f3-99e3-2db5f23587f3.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":7},"5338":{"id":5338,"url":"\/members\/bradley-5338","name":"bradley","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d2f0ae35-6a08-4765-ad2d-d3d2f4367101.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/1731d57e-c65b-43bc-98f5-ee043a6b446c_thumb.png","title":"Gainsight Certified Admin for NXT: Level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/96dbfacd-cf05-4e90-9257-b8b52aa6ec91_thumb.png","title":"CS Ops Product Council 2022"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/5840292e-b624-44c7-843a-ccc551bc2f40_thumb.png","title":"CS Ops Product Council 2023"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192_thumb.png","title":"CS Ops Product Council 2025"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1108},"6365":{"id":6365,"url":"\/members\/cornelia-6365","name":"Cornelia","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8115c53c-d2cb-4433-aaef-eac314d0b007.png","userTitle":"ProdOps","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":335},"6662":{"id":6662,"url":"\/members\/anirbandutta-6662","name":"anirbandutta","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/b7dcbd66-f4db-4ac6-8ce9-a4832cf25cc6.png","userTitle":"Expert \u2b50\ufe0f","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":true,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Expert \u2b50\ufe0f","color":""},"postCount":1804},"6838":{"id":6838,"url":"\/members\/tori-jeffcoat-6838","name":"Tori Jeffcoat","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/c13fa963-9182-4f4b-bf7b-14cc51e556e4.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2cd97cfb-148d-4526-a7e0-025c4fd8b904_thumb.png","title":"Pulse 2024 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/4a0ccf77-0788-494f-a795-bf5c33829bc0_thumb.png","title":"Pulse 2024 Speaker"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":3},"7001":{"id":7001,"url":"\/members\/sshroff-7001","name":"sshroff","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e75e9b85-04c4-4110-8f45-568a8fb4ee1d.png","userTitle":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","userLevel":6,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/2fddf9f9-2339-43d5-9ae5-23a4b855ac07_thumb.png","title":"Digital CS Advisory Board member"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":52},"7338":{"id":7338,"url":"\/members\/kenneth-r-7338","name":"Kenneth R","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/bb1d7eca-63bc-4095-b697-e1097ac0dde6.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9249b078-541f-4fa0-ac52-58f556e432d0_thumb.png","title":"Gainsight Beta Buddy"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/bf0aefaa-fca5-47e2-9cab-f229e30e218e_thumb.png","title":"Pulse 2022 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ea6b3c2e-2d44-4859-9c9e-491af77656f0_thumb.png","title":"Pulse 2023 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":414},"7372":{"id":7372,"url":"\/members\/kathleenkenny23-7372","name":"kathleenkenny23","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8ba187b9-97f7-4e8a-8a90-433f64390e99.png","userTitle":"Helper \u2b50\ufe0f","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ad524650-555a-41d4-95bb-2738a8c42d40_thumb.png","title":"Pulse 2022 Speaker"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/0f74b829-b1ca-45cc-9f73-a4d9c8c59a38_thumb.png","title":"Pulse 2023 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/c0e9fa64-7d2e-4019-9687-1bc1fe98c53e_thumb.png","title":"Pulse 2023 Track Leader"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Helper \u2b50\ufe0f","color":""},"postCount":44},"7836":{"id":7836,"url":"\/members\/revathimenon-7836","name":"revathimenon","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/d0745cc1-df76-4266-9d20-6c7572eaf418.png","userTitle":"Gainsight Community Manager","userLevel":7,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/3fc42475-bcc9-4f21-89aa-ffc1000382c8_thumb.png","title":"Gainsight CSM level 2"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fb3dad8e-c030-45d8-85b7-cf65d7270cc3_thumb.png","title":"Gainsight CSM level 3"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/fc3bafba-fa58-4b18-bd68-10af2d99ab91_thumb.png","title":"Pulse 2022 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/51112ebd-5839-4b06-b38b-9ecbc440b05a_thumb.png","title":"Community Champion"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/76b9fb90-4875-44af-95c8-d9a6a0405959_thumb.png","title":"Customer Success Operations"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":563},"8365":{"id":8365,"url":"\/members\/snigdha-adiraju-8365","name":"Snigdha Adiraju","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/ba711d1d-a7be-4789-abc2-2c05fe8c1286.png","userTitle":"Gainsight Employee \u2b50\ufe0f","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/9fd4d016-f0de-48db-8df0-3b263a4ec467_thumb.png","title":"Gainsight CSM level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/796d2646-be81-4509-a950-7348bb8c629d_thumb.png","title":"Gainsight End User Certification"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":true,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Gainsight Employee \u2b50\ufe0f","color":""},"postCount":4},"11022":{"id":11022,"url":"\/members\/cristianaf-11022","name":"CristianaF","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/8de13809-359f-4931-b688-10b94b6ee6b5.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/ef981676-3e74-4ace-8741-b87205870364_thumb.jpg","title":"Gainsight Associate Admin: Level 1"},{"url":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/77db007c-3278-44a6-8fc8-39deb68c3442_thumb.png","title":"Pulse 2024 Attendee"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":10},"13768":{"id":13768,"url":"\/members\/brichenkin-13768","name":"brichenkin","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/32844e58-2594-44ca-802f-d362a0106860.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":0},"14739":{"id":14739,"url":"\/members\/gracefacex-14739","name":"gracefacex","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/e70d951e-d798-4f57-ab5b-6b3571a5f7c7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":5},"14987":{"id":14987,"url":"\/members\/robsteinberg-14987","name":"RobSteinberg","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/4ff92987-b959-41ca-916a-36f416a590f7.png","userTitle":"Contributor \u2b50\ufe0f\u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f\u2b50\ufe0f","color":""},"postCount":9},"14997":{"id":14997,"url":"\/members\/nengel-14997","name":"nengel","avatar":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/icon\/200x200\/aca12915-28e4-45c6-aa7f-e83d4410fc26.png","userTitle":"Contributor \u2b50\ufe0f","userLevel":1,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Contributor \u2b50\ufe0f","color":""},"postCount":1}},"isActivityPage":null,"showUnsubscribeBtn":null,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/","isGuest":true,"csrfToken":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4","hideCategoryMetadata":false,"phrases":{"Forum":{"thread.unsubscribe":"Unsubscribe","vraag":"Question","beantwoord":"Solved","topic.list.metadata.asked.in":"asked in","topic.list.metadata.published.in":"published in","topic.list.metadata.shared.in":"shared in","topic.list.metadata.posted.in":"posted in"}}}"><div class="qa-topic-block topic-view js-thread js-thread-id-23247"><a data-track-type="click" data-element-name="Search result topic link" class="topic-view_link" href="https://communities.gainsight.com/community-news-2/win-200-for-sharing-your-ux-feedback-on-gainsight-products-cs-px-cc-ce-23247"></a><div class="topic-view_header"><div class="topic-view_header-item"><div class="avatar avatar" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kathleenkenny23-7372" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8ba187b9-97f7-4e8a-8a90-433f64390e99.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8ba187b9-97f7-4e8a-8a90-433f64390e99.png" style="width: 100%;" title alt="kathleenkenny23" /></a></div></div></div><div class="topic-view_header-items-gathered"><div class="topic-view_header-item"><span><a class="qa-username link--user rank--bold username hover-underline" style="color: ;" href="/members/kathleenkenny23-7372">kathleenkenny23</a></span><span class="user-title text--meta">Helper ⭐️</span></div><a href="https://communities.gainsight.com/community-news-2" data-track-type="click" data-element-name="Search result topic header link" class="topic-view_header-item text--meta"><div class="topic-view_header-item text--meta"><span>published in</span> <span class="topic-view_header-item_category-link">Community News</span></div></a></div></div><div class="topic-view_info"><div class="topic-view_body-container"><div class="topic-view_body" role="button" tabIndex="0"><div class="thread-list-block__title"><a href="https://communities.gainsight.com/community-news-2/win-200-for-sharing-your-ux-feedback-on-gainsight-products-cs-px-cc-ce-23247" data-track-type="click" data-element-name="Search result topic title link" class="qa-topic-title thread-list-block__title-link">Win $200 for sharing your UX Feedback on Gainsight Products (CS, PX, CC, CE)!</a><span class="thread__content-type-pill pill pill--uppercase pill--article qa-content-type-pill">News</span></div><p class="thread-list-block__content qa-topic-content"><a href="https://communities.gainsight.com/community-news-2/win-200-for-sharing-your-ux-feedback-on-gainsight-products-cs-px-cc-ce-23247"> ✋ 😊 Help Needed 🤚 😊 Hello Gainsight Family! Do you ever experience frustrating moments in Gainsight CS, PX, CC, or CE? Well, we want to hear from you!! We are always looking to improve our products and provide a better user experience. In an effort to do this, we need YOUR help! 🎥We are looking for short 30-second videos that capture frustrating or broken experiences for our end users and admins. While we have community posts, there is something about also seeing a video that captures that moment that makes it memorable, powerful and easier to explain to downstream teams. ➡Please encourage your teams to upload their videos HERE ⬅ OR➡Email us at uxfeedback@gainsight.com ⬅ To show our gratitude, we will hold a $200 Amazon Gift Card raffle between all respondents who post a video. ➡These submissions will run through End of April where we will draw a winner!!⬅📣You get one raffle ticket per video, so posting more videos will increase your chances of winning!📣 Thank you for your</a></p></div><div class="topic-view_footer "><div><button class="thread-meta-item thread-meta-item--hover-highlight thread-meta-item--likes qa-topic-meta-likes-icon" type="button"><span class="topic__likes-count"><i class="thread-meta-item__icon icon--auto-width icon--thumb-up"></i><span class="js-vote-count qa-topic-meta-likes-content test thread-meta-item__text">8</span></span></button></div><span class="thread-meta-item thread-meta-item--hover-highlight is-hidden-S"><a class="qa-topic-meta-views" data-track-type="click" data-element-name="Search result topic meta link" href="https://communities.gainsight.com/community-news-2/win-200-for-sharing-your-ux-feedback-on-gainsight-products-cs-px-cc-ce-23247"><span class="topic__views-count"><svg width="20" height="20" viewBox="0 0 20 20" class="thread-meta-item__icon icon--auto-width icon--eye"><path d="M10.0002 3.75C5.8335 3.75 2.27516 6.34167 0.833496 10C2.27516 13.6583 5.8335 16.25 10.0002 16.25C14.1668 16.25 17.7252 13.6583 19.1668 10C17.7252 6.34167 14.1668 3.75 10.0002 3.75ZM10.0002 14.1667C7.70016 14.1667 5.8335 12.3 5.8335 10C5.8335 7.7 7.70016 5.83333 10.0002 5.83333C12.3002 5.83333 14.1668 7.7 14.1668 10C14.1668 12.3 12.3002 14.1667 10.0002 14.1667ZM10.0002 7.5C8.61683 7.5 7.50016 8.61667 7.50016 10C7.50016 11.3833 8.61683 12.5 10.0002 12.5C11.3835 12.5 12.5002 11.3833 12.5002 10C12.5002 8.61667 11.3835 7.5 10.0002 7.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">214</span></span></a></span><span class="thread-meta-item thread-meta-item--comments thread-meta-item--hover-highlight"><a class="qa-topic-meta-replies-icon" data-track-type="click" data-element-name="Search result topic last post link" href="https://communities.gainsight.com/community-news-2/win-200-for-sharing-your-ux-feedback-on-gainsight-products-cs-px-cc-ce-23247?postid=106446#post106446"><span class="topic__reply-count"><svg width="14" height="14" class="thread-meta-item__icon icon--auto-width icon--comment" viewBox="0 0 12 13"><path d="M10.8 0.5H1.2C0.54 0.5 0 1.04 0 1.7V12.5L2.4 10.1H10.8C11.46 10.1 12 9.56 12 8.9V1.7C12 1.04 11.46 0.5 10.8 0.5Z" fill="currentColor"></path></svg><span class="thread-meta-item__text">1</span></span></a></span><span class="thread-meta-item thread-meta-item--last-update thread-meta-item--hover-highlight"><div class="avatar avatar--XS thread-meta-item__icon" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/kathleenkenny23-7372" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8ba187b9-97f7-4e8a-8a90-433f64390e99.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/icon/200x200/8ba187b9-97f7-4e8a-8a90-433f64390e99.png" style="width: 100%;" title alt="kathleenkenny23" /></a></div></div><a data-track-type="click" data-element-name="Search result topic post date link" class="qa-topic-meta-last-post-date-link" href="https://communities.gainsight.com/community-news-2/win-200-for-sharing-your-ux-feedback-on-gainsight-products-cs-px-cc-ce-23247?postid=106446#post106446"><time class="thread-meta-item__text" aria-label="Last post relative creation date" dateTime="2024-01-31T17:45:48.000Z">1 year ago</time></a></span></div></div></div></div></div> <div class="thread-list-block forum-list-view-spacing forum-list-view-spacing--v-s thread-list-pagination text-center"> <div class="pagination is-hidden-mobile-only "> <ul class="pages"><li class="page tooltip tooltip--day current" data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/welcome-1/index1.html" data-page="1" class="qa-pagination-link">1</a></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/welcome-1/index2.html" data-page="2" class="qa-pagination-link">2</a></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/welcome-1/index3.html" data-page="3" class="qa-pagination-link">3</a></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/welcome-1/index4.html" data-page="4" class="qa-pagination-link">4</a></li><li class="gap"><span>...</span></li><li class="page tooltip tooltip--day " data-view="Tooltip" data-data='{"disableOnMobile": true}'><a href="/welcome-1/index15.html" data-page="15" class="qa-pagination-link">15</a></li><li class="pagination-icon-container qa-pagination-next pagination-next"><a class="next" aria-label="Navigate to next page" href="/welcome-1/index2.html" data-page="2"><i class="icon--next-page"></i></a></li></ul> </div> <div class="pagination is-hidden-mobile-up"> <div class="pages"><span class="paginatin-current">Page 1 / 15 </span><div class="pagination-icon-container pagination-next"><a class="next qa-pagination-next" href="/welcome-1/index2.html" data-page="2"><i class="icon--next-page" aria-hidden="true"></i></a></div><div class="pagination-icon-container pagination-last"><a class="last qa-pagination-last" href="/welcome-1/index15.html" data-page="15"><i class="icon--last-page" aria-hidden="true"></i></a></div></div> </div> </div> </div> </div> <div class="col col--side qa-div-side"> <div class="module Sidebarmodule"> <div data-preact="widget-navigation/navigation-loader" class="box widget widget--navigation" data-props="{"title":"","categoriesV2":[{"id":1,"type":0,"title":"Welcome","description":"The latest news and updates from the Gainsight team","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":2,"type":0,"title":"Community News","description":"The latest news and and tips on getting the most out of the Gainsight Community","thumbnailImage":"9d8ee06b-62cc-4270-91b5-ef413f8aec7a_thumb.png","parentId":1,"isContainer":false,"children":[],"visibleTopicsCount":361,"url":"https:\/\/communities.gainsight.com\/community-news-2"}],"language":"en","visibleTopicsCount":361,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/welcome-1"},{"id":14,"type":0,"title":"Discuss Gainsight Products","description":"Ask questions, find answers and help others get the most out of all the Gainsight products","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":15,"type":0,"title":"Customer Success (CS)","description":"Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS","thumbnailImage":"5795f8a3-f92e-4016-98c2-efdb659ec6cf_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":4968,"url":"https:\/\/communities.gainsight.com\/customer-success-cs-15"},{"id":16,"type":0,"title":"Product Experience (PX)","description":"Learn about surveys, in-app engagements, and compelling in-product knowledge ","thumbnailImage":"538a716f-c1df-4887-b768-565d33fc3fe2_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":808,"url":"https:\/\/communities.gainsight.com\/product-experience-px-16"},{"id":17,"type":0,"title":"Customer Communities (CC)","description":"Discover how to build engaging, vibrant communities with the CC platform","thumbnailImage":"38ad0bae-11b4-4f52-9818-401f8499f813_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2355,"url":"https:\/\/communities.gainsight.com\/customer-communities-cc-17"},{"id":18,"type":0,"title":"Customer Education (CE)","description":"Create compelling learning paths and a cohesive learning experience","thumbnailImage":"cb494660-6850-4ae9-9f20-c7882385a123_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":105,"url":"https:\/\/communities.gainsight.com\/customer-education-ce-18"},{"id":302,"type":0,"title":"Staircase AI by Gainsight ","description":"Explore best practices, connect with peers, and accelerate Staircase AI's impact","thumbnailImage":"b43561c8-7536-440c-a697-3213313df997_thumb.png","parentId":14,"isContainer":false,"children":[],"visibleTopicsCount":2,"url":"https:\/\/communities.gainsight.com\/staircase-ai-by-gainsight-302"}],"language":"en","visibleTopicsCount":8238,"containerCategoriesCount":0,"contentCategoriesCount":5,"url":"https:\/\/communities.gainsight.com\/discuss-gainsight-products-14"},{"id":7,"type":0,"title":"Share and Learn Best Practices","description":"Discover the latest best practices and network with other industry experts","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":9,"type":0,"title":"CS Perspectives from Gainsight","description":"A place where the Gainsight team shares best practices for effective Customer Success","thumbnailImage":"f54292ea-6c70-41e5-be2d-ef3477ec95f8_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":625,"url":"https:\/\/communities.gainsight.com\/cs-perspectives-from-gainsight-9"},{"id":327,"type":0,"title":"AI Inspiration and Insights","description":"The latest inspirational and insightful articles about AI by Gainsight","thumbnailImage":null,"parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/communities.gainsight.com\/ai-inspiration-and-insights-327"},{"id":8,"type":0,"title":"All About Pulse","description":"Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going","thumbnailImage":"c4ded539-7c66-40dc-87bc-3b9bc15018fb_thumb.png","parentId":7,"isContainer":false,"children":[],"visibleTopicsCount":185,"url":"https:\/\/communities.gainsight.com\/all-about-pulse-8"}],"language":"en","visibleTopicsCount":822,"containerCategoriesCount":0,"contentCategoriesCount":3,"url":"https:\/\/communities.gainsight.com\/share-and-learn-best-practices-7"},{"id":209,"type":0,"title":"Meetings and Trainings","description":"Get access to a world of insights with trainings, webinars, roundtables, and more","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":3,"type":0,"title":"Meetings & Office Hours","description":"Get access to a world of insights with webinars, roundtables, and more","thumbnailImage":"790d3a50-196e-4e8c-b727-92a8a4e25d39_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":1506,"url":"https:\/\/communities.gainsight.com\/meetings-office-hours-3"},{"id":4,"type":0,"title":"Training & Certification","description":"Elevate your Gainsight proficiency with trainings, certifications and a community that is cheering you on","thumbnailImage":"c9070e7f-aab7-4724-9d08-b1c035d37ba6_thumb.png","parentId":209,"isContainer":false,"children":[],"visibleTopicsCount":97,"url":"https:\/\/communities.gainsight.com\/training-certification-4"}],"language":"en","visibleTopicsCount":1603,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/communities.gainsight.com\/meetings-and-trainings-209"},{"id":216,"type":0,"title":"Archive","description":"This section contains archived community content","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":217,"type":0,"title":"Archived content","description":"This category contains archived community content that is no longer searchable","thumbnailImage":"1d0dab52-4971-4780-bad9-e6dbcc2f1cb1_thumb.png","parentId":216,"isContainer":false,"children":[],"visibleTopicsCount":580,"url":"https:\/\/communities.gainsight.com\/archived-content-217"}],"language":"en","visibleTopicsCount":580,"containerCategoriesCount":0,"contentCategoriesCount":1,"url":"https:\/\/communities.gainsight.com\/archive-216"}]}"></div> <div data-preact="widget-most-liked/index.sync" class="" data-props="{"config":{"id":"widget_2","widget_type":"leaderboard","title":"Most liked contributions by","pagesize":"5","days":"7"},"maxResults":"5","amount":"5","period":"7","title":"Most liked contributions by","phrases":{"Forum":{"{n} like.single|{n} like.plural":"{n} like|{n} likes"}}}"></div> <div data-preact="widget-badges/BadgesEarned.sync" class="" data-props="{"title":"Badges","config":{"id":"widget_3","widget_type":"awarded_badges","title":"Badges","pagesize":"5"},"badges":[{"title":"Level 2 - Journey Orchestrator & Surveys","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/e5c2d42b-1aef-429d-a043-c095007ef3a9.png","username":"Sravanthi Eleti","userUrl":"\/members\/m-10869"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"Wayne","userUrl":"\/members\/m-5879"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"bytor104","userUrl":"\/members\/m-7096"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"jparker","userUrl":"\/members\/m-6871"},{"title":"CS Ops Product Council 2025","image":"https:\/\/uploads-us-west-2.insided.com\/gainsight-us\/attachment\/100682b9-a308-479d-91de-8be9daec3192.png","username":"travis_floyd","userUrl":"\/members\/m-2191"}],"phrases":{"Forum":{"has earned the badge {badgetitle}":"has earned the badge {badgetitle}","Show all badges":"Show all badges"}}}"><section class="box widget widget--badges qa-widget-badges badges qa-badges-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading badges__heading">Badges</h3><div><ul track="[object Object]" class="list list--badges unpad--sidebar qa-badges-earned-list"><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/e5c2d42b-1aef-429d-a043-c095007ef3a9.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/e5c2d42b-1aef-429d-a043-c095007ef3a9.png" title="Level 2 - Journey Orchestrator & Surveys" alt="Level 2 - Journey Orchestrator & Surveys" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-10869">Sravanthi Eleti</a><span class="text--meta">has earned the badge Level 2 - Journey Orchestrator & Surveys</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" title="CS Ops Product Council 2025" alt="CS Ops Product Council 2025" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-5879">Wayne</a><span class="text--meta">has earned the badge CS Ops Product Council 2025</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" title="CS Ops Product Council 2025" alt="CS Ops Product Council 2025" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-7096">bytor104</a><span class="text--meta">has earned the badge CS Ops Product Council 2025</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" title="CS Ops Product Council 2025" alt="CS Ops Product Council 2025" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-6871">jparker</a><span class="text--meta">has earned the badge CS Ops Product Council 2025</span></div></div></li><li><div class="user flag flag--top"><div class="flag__image"><img role="img" src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/gainsight-us/attachment/100682b9-a308-479d-91de-8be9daec3192.png" title="CS Ops Product Council 2025" alt="CS Ops Product Council 2025" /></div><div class="user_data flag__body"><a class="link username" href="/members/m-2191">travis_floyd</a><span class="text--meta">has earned the badge CS Ops Product Council 2025</span></div></div></li></ul><a class="btn--cta btn--show-more link link--underline widget--badges__btn-more" href="/badges">Show all badges<svg width="20" height="20" viewBox="0 0 24 24" class="badges-link-text-icon"><path d="M10 6L8.59003 7.41L13.17 12L8.59003 16.59L10 18L16 12L10 6Z" fill="currentColor"></path></svg></a></div></div></div></section></div> <div data-preact="widget-popular-tags/WidgetPopularTags.sync" class="" data-props="{"title":"popular Tags","amount":"5","config":{"id":"widget_4","widget_type":"tags","title":"popular Tags","pagesize":"5"}}"></div> </div> </div> </div> <div class="full-width Template-footer"> <div data-preact="powered-by-insided/index" class="powered-by-insided-footer" data-props="{"rootUrl":"communities.gainsight.com","termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"communityVisibility":"public","isGuestUser":true,"phrases":{"Forum":{"branded.back_to_top":"Back to top","Terms & Conditions":"Terms & Conditions","cookiepolicy.link":"Cookie settings"}}}"><div class="Template-footer"><div class="sitewidth box box--blend" data-component="scrollTopStickyButton"><div class="templatefoot"><a href="https://www.gainsight.com/customer-communities/" class="logo-gainsight" title="Visit Gainsight.com" target="_blank" rel="noreferrer" aria-label="Powered by Gainsight"><span class="is-hidden">Powered by Gainsight</span></a></div><div class="templatefoot-privacy-links"><a href="/site/terms" aria-label="Terms & Conditions">Terms & Conditions</a><a href="#" aria-label="Cookie settings">Cookie settings</a></div><span class="scroll-to-top-sticky-button js-scrollto widget--base-shadow is-hidden-S custom-scroll-to-top" title="Back to top" aria-label="Back to top"></span></div></div></div> </div> <a href="/topic/new" aria-label="Create topic" data-track='{"trigger":"floating button","type":"Topic Initiated"}' role="button" class="btn--cta btn--create-topic btn--fixed btn--fixed__bottom is-visible-S qa-menu-create-topic"> <span class="icon icon--pen icon--auto-width" aria-hidden="true"></span> </a> <div class="modals box is-hidden js-legacy-modals"> <div class="qa-register-modal" data-helper="modal" data-data='{"modal_id": "register", "mainClass": "modal--register"}' id="modal_register" > <label for="" > </label> <h2> Sign up </h2> <p>If you ever had a profile with us, there's no need to create another one.<br> Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.<br><br> Else, please continue with the registration below. </p> <div id="modal_login" > </div> <form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate"> <div class="js-notification "> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_username"> Username * </label> </div> <div class="second"> <input type="text" id="register_user_username" name="register[user][username]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_email"> E-mail address * </label> </div> <div class="second"> <input type="email" id="register_user_email" name="register[user][email]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_5"> First name * </label> </div> <div class="second"> <input type="text" id="register_customfield_5" name="register[customfield][5]" data-minChar="" data-maxChar="1000" placeholder="" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_6"> Last Name * </label> </div> <div class="second"> <input type="text" id="register_customfield_6" name="register[customfield][6]" data-minChar="" data-maxChar="1000" placeholder="" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label" for="register_customfield_7"> Company * </label> </div> <div class="second"> <input type="text" id="register_customfield_7" name="register[customfield][7]" data-minChar="" data-maxChar="1000" placeholder="" data-labels="{"single":"{n} character left","plural":"{n} characters left"}" /> </div> </div> <div class="form__row"> <div class="first"> <label data-required="1" class="label required" for="register_user_password"> Password * </label> </div> <div class="second"> <input type="password" id="register_user_password" name="register[user][password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1" /> <label for="register_terms" class="required"> I accept the <a href="/site/terms" target="_blank" class="terms"> terms & conditions </a> </label> </div> </div> <div class="email_repeat"> <div class="form__row"> <div class="first"> <label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label> </div> <div class="second"> <input type="text" id="register_email_repeat" name="register[email_repeat]" /> </div> </div> </div> <button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width"> Register </button> <input type="hidden" id="register_is_invite" name="register[is_invite]" /> <input type="hidden" id="register__token" name="register[_token]" value="HPbcXUt8T7hOKBQ99J3GGnbzC9O60U93fCbONGEESVo" /> </form> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Welcome to the Gainsight Community</h2> <p><p><a href="https://communities.gainsight.com/member/forgotPassword">Retrieve username / Reset password</a> or <a class="js-open-modal" data-modal="register">Create an account</a> </p> </p> <form name="login" method="post" action="/member/login" class="form js-ajax-form--login"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_usernameOrEmail"> Username or Email </label> </div> <div class="second"> <input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required" /> </div> </div> <div class="form__row"> <div class="first"> <label class="label required" for="login_password"> Password </label> </div> <div class="second"> <input type="password" id="login_password" name="login[password]" required="required" /> </div> </div> <div class="form__row"> <div class="first choices--stacked fancyselect"> <input type="checkbox" id="login_remember" name="login[remember]" value="1" /> <label for="login_remember"> Remember me </label> </div> </div> <button type="submit" id="login_submit" name="login[submit]" disabled="" class="btn btn--cta btn--full-width disabled"> Log in </button> <div class="box__pad box--note box--blend"> <a href="#" class="js-open-modal" data-modal="forgot" tabindex="-1">Forgot / reset password </a> </div> <input type="hidden" id="login__token" name="login[_token]" value="My-DbOBnzWK2IpU1-LcB6iHKLYOY0uph4zuEJJBsnoI" /> </form> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.</p> <form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__328125716"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label> </div> <div class="second"> <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required" /> </div> </div> <div class="form-row first"> <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send </button> <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a> </div> <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="UP63v1-204S-3bTjcCLyU2oawqm7Cvjoz2aRFPx-rLA" /> </form> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-pending-modal"}'> <h2>Scanning file for viruses.</h2> <p>Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.</p> <a href="#" class="mfp-close btn--cta">OK</a> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-infected-modal"}'> <h2>This file cannot be downloaded</h2> <p>Sorry, our virus scanner detected that this file isn't safe to download.</p> <a href="#" class="mfp-close btn--cta">OK</a> </div> </div> <script> window.appState = { appName: 'forum', activeHubModules: ["Community","Event","Group","Ideation","KnowledgeBase","ProductUpdates"], activeEntities: {"topic":true,"replies":true,"userRoles":true,"userSignature":true,"userCustomTitle":true,"privateMessage":true}, } </script> <div><script type="text/javascript">window.inSidedData = {"communityId":"gainsight-us","environment":"production","language":"en","device":"desktop","user":{"userid":null,"name":"guest","role":"roles.guest","mainRole":"roles.guest","rank":"","avatar":"","rankIcon":"","rankName":"","isModerator":false,"pmUnreadCount":0,"pmTotalCount":0,"topicsCount":0,"repliesCount":0,"solvedCount":0,"loginSource":null,"registerSource":null},"page":{"pageNumber":1,"name":"Category","path":"Gainsight Community:Content:Category:Welcome","section":"Content","site":"Gainsight Community","title":"Category:Welcome","url":"/welcome-1","firstRender":false},"form":{"name":"","step":""},"content":{"category":{"id":1,"title":"Welcome","type":null},"topic":{"id":null,"title":null,"type":null,"content_type":null,"source_id":null,"created":null,"replies":null,"is_sticky":null,"prefix":null,"tags":null},"post":{"id":null},"path":"Welcome:"},"search":{"phrase":null,"count":null}}</script></div> <div data-preact="cookie-banner/index" class="" data-props="{"level":1,"termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"phrases":{"Forum":{"cookiepolicy.title":"Cookie policy","cookiepolicy.content":"We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.button":"Accept cookies","cookiepolicy.button.deny":"Deny all","cookiepolicy.link":"Cookie settings","cookiepolicy.modal.title":"Cookie settings","cookiepolicy.modal.content":"We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. ","cookiepolicy.modal.level1":"Basic<br>Functional","cookiepolicy.modal.level2":"Normal<br>Functional + analytics","cookiepolicy.modal.level3":"Complete<br>Functional + analytics + social media + embedded videos"}}}"></div> <div class="ssi ssi-footer custom-footer"> </div> <input id="csrftoken" type="hidden" value="NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4"/> <div data-preact="site-wide/index" class="" data-props="{}"><div></div></div> <script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/206.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/659.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/857.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/618.js'></script><script crossorigin='anonymous' src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/preact-app.js' id='insided-preact-app' data-basepath='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/' data-environment='production' data-region='us-west-2' data-communityId='gainsight-us' data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","salesforceSyncAccountData","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","companyImport","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","contacts","privateGroup","moderationOverviewBetaDefault","emailCampaigns","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","reportPrivateMessages","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","productAreasV2Required","trackingEnabled","ccRebranding","spaces","contentInPreferredLanguage","searchRevamp","aiSmartSearchBeta","aiSearchSummary","widgetSiteIdentity","eventSubscriptions","aiSmartSearchEnableForAllRoles","searchRevampForAllRoles","aiFeedback","customizationSettings","multiLanguage","platformVisibility","experimentalFeatures","userRoles","userProfileFields","userProfileOverview","userGroups","registrationRules","topicsCreate","moderationHome","moderationOverview","draftContent","spamContent","systemEmails","emailSuppression","userOverview","userSegments","analyticsMetadata","analyticsExport","translations","widgetsSettings","selfServiceSSO","customPages","contentHelpfulness","moderationLabels","metadataSettings","automationRules","preModerationRules","moderationNotifications","spamPrevention","seoManagement","categorySettings","allowCdnCaching","localizedHomepage","unifiedIndexEnabled","CommunityOverviewOpenForAllUsers","article","articleToProductUpdateConversion","awardBadges","conversationalWidget","cookiebar","destinationCustomization","dynamicContentWidget","emailTemplate","emoji","federatedSearchApi","gainsight","group","keywordBlocker","lazyLoading","leaderboardPage","moderationOverviewBeta","moderationOverviewBetaForTeam","privateEvents","selfBadges","subtitleAndBackgroundToWidgets","teamNotes","userManagement","widgetLibrary","zapier","zendesk","eventsUpdates","eventsOverviewPagination","notificationCenter","newTopicModerationPage","biToolsConnector","contentCopilot","aiCampaigns","eventsCustomization","gainsightPlatformSso","categoriesConfig","categoriesV2Destination","categoriesV2ConfigCommunity","categoriesV2Community","inAppNotifications","accessibilityImprovements","horizonAnalytics"]' data-userPermissions='{"readableCategories":[],"permissions":["forum-idea-all","forum-product-updates-all"]}' data-cssLink='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/css/preact-app.css' data-defaultCdn='' data-fb-app-id='' data-communityUrl='https://communities.gainsight.com' data-controlUrl='https://gainsight-us.insided.com' data-eventLogger='https://t3t09eztsd.execute-api.us-west-2.amazonaws.com/v1/event' data-application='forum' data-cookieConfig='{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}}' data-defaultCookieLevel='1' nonce='' data-search='{"client_id":"2BDID0VSM6","token":"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","basicToken":"NzMyNzhjNGMwMmY3Yzc5NjBmOTc2NzdjZWZlOTI5MzZkODNjN2UwNWFkM2I5ZTBmNzAwZGMyY2E0NTVmZTU4ZGZpbHRlcnM9cHVibGljX3JlY29yZCUzQXRydWUmcmVzdHJpY3RJbmRpY2VzPWdhaW5zaWdodC11cyUyQSZxdWVyeUxhbmd1YWdlcz0lNUIlMjJlbiUyMiU1RCZ2YWxpZFVudGlsPTE3NDA5OTk1MjQ=","isZendeskFederatedSearchEnabled":false,"hiddenCategories":["217"]}' data-selectedCookieLevel='1'></script> <script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/206.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/729.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/857.js'></script><script src="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/app.js" id="insided-app" data-basepath="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/js/" nonce="" data-environment="production" data-region="us-west-2" data-communityId="gainsight-us" data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","salesforceSyncAccountData","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","companyImport","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","contacts","privateGroup","moderationOverviewBetaDefault","emailCampaigns","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","reportPrivateMessages","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","productAreasV2Required","trackingEnabled","ccRebranding","spaces","contentInPreferredLanguage","searchRevamp","aiSmartSearchBeta","aiSearchSummary","widgetSiteIdentity","eventSubscriptions","aiSmartSearchEnableForAllRoles","searchRevampForAllRoles","aiFeedback","customizationSettings","multiLanguage","platformVisibility","experimentalFeatures","userRoles","userProfileFields","userProfileOverview","userGroups","registrationRules","topicsCreate","moderationHome","moderationOverview","draftContent","spamContent","systemEmails","emailSuppression","userOverview","userSegments","analyticsMetadata","analyticsExport","translations","widgetsSettings","selfServiceSSO","customPages","contentHelpfulness","moderationLabels","metadataSettings","automationRules","preModerationRules","moderationNotifications","spamPrevention","seoManagement","categorySettings","allowCdnCaching","localizedHomepage","unifiedIndexEnabled","CommunityOverviewOpenForAllUsers","article","articleToProductUpdateConversion","awardBadges","conversationalWidget","cookiebar","destinationCustomization","dynamicContentWidget","emailTemplate","emoji","federatedSearchApi","gainsight","group","keywordBlocker","lazyLoading","leaderboardPage","moderationOverviewBeta","moderationOverviewBetaForTeam","privateEvents","selfBadges","subtitleAndBackgroundToWidgets","teamNotes","userManagement","widgetLibrary","zapier","zendesk","eventsUpdates","eventsOverviewPagination","notificationCenter","newTopicModerationPage","biToolsConnector","contentCopilot","aiCampaigns","eventsCustomization","gainsightPlatformSso","categoriesConfig","categoriesV2Destination","categoriesV2ConfigCommunity","categoriesV2Community","inAppNotifications","accessibilityImprovements","horizonAnalytics"]' data-cssLink='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/dist/css/preact-app.css' data-defaultCdn='https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/control/assets' data-fb-app-id='' data-language='en'></script><script nonce="">app.init([{"model":"csrf","data":{"name":"yip_csrf_token","token":"NZxT5E6YVafaAva3hXR0f_Y5U5Q-X72dpMI77Fb3Rm4"}},{"el":"head","component":"google-analytics","data":{"tokens":[{"token":"UA-151706589-1","name":"insided","verification":"oqfvLwHZPmbDV01mBZz65Ia-k0iRzDpI_fZnmV4sR5U"}],"privacyLevel":1,"nonce":""}},{"el":".js-ajax-form--registration","component":"ajax-form"},{"el":".js-ajax-form--login","component":"ajax-form"},{"el":"#form--forgot__328125716","component":"ajax-form"},{"el":".js-open-modal","helper":"show-modal"},{"data":{"map":null,"breadcrumbData":[{"url":"\/","title":"Home"},{"url":"\/community","title":"Getting started"},{"url":"\/welcome-1","title":"Welcome"}]},"component":"tracker"},{"el":"body","helper":"collapse"},{"el":"body","helper":"ajax-link"},{"model":"global_translations","data":{"ajax-form":{"connection_error":"Unable to submit form. Please refresh the page and try again."},"modal":{"close":"Close","loading":"Loading","gallery_previous":"Previous","gallery_next":"Next","gallery_counter":"%curr% of %total%","image_error":"The image could not be loaded","content_error":"The content could not be loaded"}}},{"view":"MainNavigation","el":".js-main-navigation"}]);</script> </main> <script> $('.custom-featured-topic-cards .widget--featured-topics').prepend('<h3 class="quick-links-title">Featured Topics</h3>'); </script> <script> var id = inSidedData.content.category.id; if (id == 3 || id == 22 || id == 23) { $('.g2-link').attr('href', 'https://www.g2.com/contributor/gainsightpxcommunity-vs'); } </script>  <script> // (function(d,u,ac){var s=d.createElement('script');s.type='text/javascript';s.src='https://a.omappapi.com/app/js/api.min.js';s.async=true;s.dataset.user=u;s.dataset.account=ac;d.getElementsByTagName('head')[0].appendChild(s);})(document,5205,3950); </script>   <script> function callback(mutationList, observer) { for (const mutation of mutationList) { if (mutation.type === "childList") { var container = document.getElementsByClassName( "algolia-hit-container" )[0]; if (container) { container.style.display="flex" container.style.flexDirection="column" children = container.getElementsByClassName('algolia-search-results-section__title') container.getElementsByClassName('link algolia-search__action')[0].style.order=4 for (var i = 0; i < children.length; i++) { if(children[i].firstChild.textContent == "Community"){ children[i].parentElement.style.order=1 }else if(children[i].firstChild.textContent == 'Gainsight University'){ children[i].parentElement.style.order=3 }else if(children[i].firstChild.textContent == 'Support Documentation'){ children[i].parentElement.style.order=4 } } } } } } const targetNode = document.querySelector("body"); const observerOptions = { childList: true, subtree: true, }; const observer = new MutationObserver(callback); observer.observe(targetNode, observerOptions); </script>   <script type="text/javascript"> //passing user and account objects: aptrinsic("identify", { //User Fields "id": inSidedData.user.userid, // User Unique ID "name": inSidedData.user.name, // User name as specified "avatar": inSidedData.user.avatar, // User profile picture "role": inSidedData.user.role, // User roles "rankName": inSidedData.user.rankName, // User Rank "repliesCount": inSidedData.user.repliesCount, // User reply count "solvedCount": inSidedData.user.solvedCount, // User solved count "topicsCount": inSidedData.user.topicsCount, // User topics count }); </script>  <script> $(".topic-view_header-item_category-link:contains('Customer Communities (CC)')").css('color', '#ec246d'); $(".topic-view_header-item_category-link:contains('Customer Education (CE)')").css('color', '#8AC146'); $(".topic-view_header-item_category-link:contains('Product Experience (PX)')").css('color', '#FCC642'); $(".topic-view_header-item_category-link:contains('Customer Success (CS)')").css('color', '#01B0E0'); </script> <script> if (window.location.href == 'https://communities.gainsight.com/fid-10/tid-17476'){ window.location = "https://communities.gainsight.com/product-experience-px-16/creating-a-personalized-welcome-guide-with-gainsight-px-23764" } </script> <script src="https://dowpznhhyvkm4.cloudfront.net/2025-02-28-14-36-08-6a1b90b2c6/control/assets/common/js/jquery.yiiactiveform.js" nonce=""></script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5364be9000","applicationID":"214056673,438654967,16947947","transactionName":"YgFTY0QFW0sHUkVQWVtLcFRCDVpWSXhfal9RAVVrdQtbTBReXVVTRzh3WEQRWGQyXkFQVXYLX0NEC1lUA0MeVkBQFkdeUxM=","queueTime":0,"applicationTime":457,"atts":"TkZEFQwfSBREUBMDTUgZ","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>

CINXE.COM

Welcome | Gainsight Community