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class="col-12 w-100 ci-m01-stage"> <header class="page-header size-default bg-blue"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/360364/uncropped_hq/1920/0/6e685b9a9f7426ecf41d1876d9ead6b5/46C5ADC3D134996E4ECF5B271264F527/timocom-bewertungsfunktion-header-xl.webp" media="(min-width: 1200px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/360364/uncropped_hq/1199/0/6e685b9a9f7426ecf41d1876d9ead6b5/77ED08B4E46C79919AFA3BA87B7D1515/timocom-bewertungsfunktion-header-xl.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/360364/uncropped_hq/991/0/6e685b9a9f7426ecf41d1876d9ead6b5/BC32E2CA622941BD61D05746FA63DCAB/timocom-bewertungsfunktion-header-xl.webp" media="(min-width: 768px)"> <source 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text-white"> <h1 class="wordbreak "> Funci贸n de valoraci贸n: m谩s seguridad al escoger nuevos socios de transporte </h1> </div> </div> </div> </div> </header> </div> </div> </div> </section> <section class="d-none d-md-block m-0 py-2 ci-breadcrumb bg-gray-200"> <div class="container"> <div class="row"> <div class="col-12"> <nav id="breadcrumb" aria-label="breadcrumb"> <small> <ul class="d-flex flex-col list-unstyled m-0 p-0" vocab="https://schema.org/" typeof="BreadcrumbList" aria-label="Breadcrumb navigation"> <li class="d-inline-block" property="itemListElement" typeof="ListItem"> <a property="item" typeof="WebPage" href="/"> <span property="name">Timocom Espa帽a</span> </a> <meta property="position" content="1"> </li> <li class="d-inline-block"><span class="mx-1">/</span></li> <li class="d-inline-block" property="itemListElement" typeof="ListItem"> <a property="item" typeof="WebPage" href="/funcion-de-valoracion"> <span property="name"> Funci贸n de valoraci贸n</span> </a> <meta property="position" content="2"> </li> </ul> </small> </nav> </div> </div> </div> </section> <div class=""> <a name="ci-anchor-360400" id="ci-anchor-360400"></a> <section id="m03-textblock-360400" class="ci-module-wrapper py-5 bg-white ci-m03-textblock" > <div class="container"> <div class="row justify-content-center text-left ci-text-align-left"> <div class="col-sm-12 col-md-8"> <h2 class="wordbreak mb-2"> Valoraciones ofrecidas y recibidas sobre 贸rdenes </h2> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-blue ci-numberedliststyle- ci-trimmed-paragraph"> <p>Gracias a la funci贸n de valoraci贸n, los proveedores de servicios o clientes pueden valorarse tras completar los transportes en el <a title="Resumen" href="/servicios" target="_self">marketplace</a>. As铆 promueves, con cada encargo, la transparencia en el sistema como usuario.</p> </div> </div> </div> </div> </section><a name="ci-anchor-360374" id="ci-anchor-360374"></a> <section id="m02-2-column-container-360374" class="ci-module-wrapper ci-m02-two-column-container overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 bg-blue text-white text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Para todos los que adjudican cargas </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-white ci-numberedliststyle- ci-trimmed-paragraph"> <h3>Tus ventajas:</h3><ul class="rte--list"><li><strong>M谩s seguridad:</strong> Con las valoraciones positivas en cuanto a comunicaci贸n, la manipulaci贸n de la mercanc铆a, y las cargas y descargas puntuales, podr谩s asegurarte de que tu carga est茅 en buenas manos.</li><li><strong>Primera opci贸n:</strong> Con una buena puntuaci贸n empresarial, destacar谩s como cliente para las empresas de transporte.</li><li><strong>Ahorro de tiempo:</strong> Conforme a las valoraciones de otros usuarios del sistema, podr谩s escoger a煤n mejor y m谩s r谩pido a los socios comerciales adecuados.</li></ul> </div> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 bg-blue-40 text-dark text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Para todos los que ejecutan transportes </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph"> <h3>Tus ventajas:</h3><ul class="rte--list"><li><strong>M谩s seguridad:</strong>聽Las valoraciones sobre puntualidad de pago, equidad y comunicaci贸n te ayudan a elegir a tus socios comerciales.</li><li><strong>Aumento del valor de marca:</strong>聽Las valoraciones positivas influyen en la puntuaci贸n de tu empresa, y as铆 destacas frente a la competencia.</li><li><strong>Eficiencia:</strong>聽Gracias a las valoraciones transparentes dentro del marketplace, encontrar谩s opiniones fiables sobre posibles socios empresariales en un mismo lugar.</li></ul><p>聽</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-360382" id="ci-anchor-360382"></a> <section id="m02-2-column-container-360382" class="ci-module-wrapper ci-m02-two-column-container pt-5 overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> As铆 funciona </h2> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Valoraciones emitidas por 贸rdenes de carga completadas </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default"> <p>En cuanto llega la fecha de descarga, los socios comerciales reciben una notificaci贸n para que se valoren mutuamente con hasta 5聽estrellas. Para mayor transparencia, se deben puntuar en la聽<a title="脫rdenes de carga | Env铆o y recepci贸n digital" href="/servicios/ordenes-de-carga" target="_self">aplicaci贸n 脫rdenes de carga</a>. En los datos de las 贸rdenes de carga, se puede dejar la valoraci贸n, y ver la propia.</p> </div> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/360380/uncropped/890/0/5b86e6af78347a89e0dbba0f307fb407/492C28440209E4B0630912D77E11C589/es-timocom-ratings-feature-screenshot-1.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/360380/uncropped/621/0/5b86e6af78347a89e0dbba0f307fb407/5EE4985CD11E1F788A36A7B48DC3E049/es-timocom-ratings-feature-screenshot-1.webp" media="(min-width: 768px)"> <img srcset="https://timcdnprd.azureedge.net/resource/image/360380/uncropped/510/0/5b86e6af78347a89e0dbba0f307fb407/0F064ACA8E0C88DB9DA5BA9BA60288CE/es-timocom-ratings-feature-screenshot-1.webp" alt="Captura de pantalla del marketplace: valora una orden de transporte en la bolsa de cargas TIMOCOM.." title="Captura de pantalla del marketplace: valora una orden de transporte en la bolsa de cargas TIMOCOM.." title="" class="ci-image ci-img-responsive img-thumbnail img-fluid" loading="lazy" /> </picture> </div> </div> <div class="d-flex flex-column d-lg-block"> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-360390" id="ci-anchor-360390"></a> <section id="m02-2-column-container-360390" class="ci-module-wrapper bg-gray-200 ci-m02-two-column-container overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/360388/uncropped/890/0/57af42cd4dd2a5f8703bdb921090ccf5/AB36CBF4E70527A2E90EA65C2FA01CDF/es-timocom-ratings-feature-screenshot-2.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/360388/uncropped/621/0/57af42cd4dd2a5f8703bdb921090ccf5/94918560178A23BF1A5B66BD874267F9/es-timocom-ratings-feature-screenshot-2.webp" media="(min-width: 768px)"> <img srcset="https://timcdnprd.azureedge.net/resource/image/360388/uncropped/510/0/57af42cd4dd2a5f8703bdb921090ccf5/B16475E3D8E60161A6611C1EEE516F59/es-timocom-ratings-feature-screenshot-2.webp" alt="Captura de pantalla del marketplace: valora una orden de transporte en la bolsa de cargas TIMOCOM.." title="Captura de pantalla del marketplace: valora una orden de transporte en la bolsa de cargas TIMOCOM.." title="" class="ci-image ci-img-responsive img-thumbnail img-fluid" loading="lazy" /> </picture> </div> </div> <div class="d-flex flex-column d-lg-block"> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Valoraci贸n de diferentes categor铆as </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default"> <p>Un聽<strong>cliente</strong>聽puede valorar la comunicaci贸n con el socio comercial, la puntualidad de la carga y descarga, y la manipulaci贸n de la mercanc铆a y la documentaci贸n.</p><p>El聽<strong>proveedor de servicios</strong>聽valora, aparte de la comunicaci贸n, las condiciones justas de los acuerdos y la puntualidad de pago.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-360398" id="ci-anchor-360398"></a> <section id="m02-2-column-container-360398" class="ci-module-wrapper ci-m02-two-column-container overflow-hidden" > <div class=""> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <h2 class="wordbreak wordbreak mb-2 h-sm-2"> Puntuaci贸n empresarial y valoraciones individuales en el perfil empresarial </h2> <div class="d-flex flex-column d-lg-block"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints- ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default"> <p>En el perfil empresarial, se muestra la puntuaci贸n de la compa帽铆a, basada en las valoraciones de clientes y proveedores de los 煤ltimos 12聽meses. Adem谩s, aqu铆 se puede ver la valoraci贸n media de cada categor铆a.聽</p> </div> </div> </div> </div> </div> </div> </div><div class="col-sm-12 col-md-12 col-lg-6 col-xl-6 text-left" > <div class="px-3 py-4 py-lg-5"> <div class="container"> <div class="row justify-content-center"> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-10"> <div class="ci-aspect-ratio-container " > <div class="ci-image-wrapper"> <picture> <source srcset="https://timcdnprd.azureedge.net/resource/image/360396/uncropped/890/0/709b111583f08f50155067e900c875f7/33370505A28E12C4625437B019572173/en-timocom-ratings-feature-screenshot-3.webp" media="(min-width: 992px)"> <source srcset="https://timcdnprd.azureedge.net/resource/image/360396/uncropped/621/0/709b111583f08f50155067e900c875f7/E7D8228832CDE7D1CD1CE4BA54480983/en-timocom-ratings-feature-screenshot-3.webp" media="(min-width: 768px)"> <img srcset="https://timcdnprd.azureedge.net/resource/image/360396/uncropped/510/0/709b111583f08f50155067e900c875f7/5F5ADB61C927926F3DE0A8E5EE47D98F/en-timocom-ratings-feature-screenshot-3.webp" alt="Captura de pantalla del marketplace: funci贸n de valoraci贸nes para socios de transporte" title="Captura de pantalla del marketplace: funci贸n de valoraci贸nes para socios de transporte" title="" class="ci-image ci-img-responsive img-thumbnail img-fluid" loading="lazy" /> </picture> </div> </div> <div class="d-flex flex-column d-lg-block"> </div> </div> </div> </div> </div> </div> </div> </div> </section><a name="ci-anchor-360440" id="ci-anchor-360440"></a> <section id="m14-image-video-360440" class="ci-module-wrapper py-5 bg-white ci-m14-image-video" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-left ci-text-align-left"> <h2 class="wordbreak wordbreak"> Valoraciones ofrecidas y recibidas sobre 贸rdenes </h2> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-blue ci-numberedliststyle-"> <p>Gracias a la funci贸n de valoraci贸n, los proveedores de servicios o clientes pueden valorarse tras completar los transportes en el聽<a title="Resumen" href="/servicios" target="_self"><strong>marketplace</strong></a>. As铆 promueves, con cada encargo, la transparencia en el sistema como usuario.</p><p><strong>Por qu茅 es tan buena la funci贸n de valoraci贸n:</strong></p> </div> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8"> <div class="text-left"> <div class="embed-responsive embed-responsive-16by9 mb-lg-0"> <iframe src="https://player.vimeo.com/video/662566153?h=e949bb68f3?autoplay=0&mute=0&muted=0&loop=0&controls=1" class="border-0" frameid="video-frame-360438" allow="fullscreen; picture-in-picture" allowfullscreen="" width="100%" height="100%" frameborder="0"> </iframe> </div> </div> </div> </div> </div> </section><a name="ci-anchor-360436" id="ci-anchor-360436"></a> <section id="m09-cta-area-360436" class="ci-module-wrapper py-5 bg-cool-gray-120 text-white" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> 驴Tienes preguntas? Estaremos encantados de ayudarte: </h2> </div> </div> <div class="row justify-content-center text-center ci-text-align-center"> <div class="col-sm-12 col-md-10 col-lg-8 col-xl-8 mt-2"> <div class="m-n1 pt-3"> <address class="m-1 text-white lead"> <div class="mt-2"> <p class="m-0"> <i class="icon-solid-phone mr-1 icon-sm"></i> <a class="text-white text-decoration-underline pl-2 mb-0" href="tel:+34 91 788 86 19"> <span class="no-wrap">+34 91 788 86 19</span> </a> </p> <p class="m-0"> <i class="icon-solid-envelope mr-1 icon-sm"></i> <a class="text-white text-decoration-underline pl-2 mb-0 wordbreak" href="mailto:info.es@timocom.com"> <span>info.es@timocom.com</span> </a> </p> </div> </address> </div> </div> </div> </div> </section><a name="ci-anchor-360432" id="ci-anchor-360432"></a> <section id="m08-accordion-360432" class="ci-module-wrapper py-5" > <div class="container"> <div class="row justify-content-center wow fadeInUp"> <div class="col-sm-12 col-md-8 col-lg-8 col-xl-8 text-center ci-text-align-center"> <h2 class="wordbreak wordbreak"> Preguntas m谩s frecuentes </h2> </div> </div> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8 ci-m08-accordion"> <div itemscope itemtype="https://schema.org/FAQPage"> <div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-1-360402" aria-expanded="true" aria-controls="item-360432-1-360402"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴C贸mo puede mi empresa recibir valoraciones? </div> </button> <div id="item-360432-1-360402" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>La funci贸n de valoraci贸n de TIMOCOM se basa en transacciones, es decir, las empresas se valoran a trav茅s de transacciones.</p><p>Los proveedores de servicios y los clientes se pueden valorar mutuamente si existe una orden de carga aceptada por ambas partes en el marketplace. As铆 se garantiza que ambos socios hayan completado realmente una orden juntos.</p> </div> </div> </div> </div> <meta itemprop="position" content="1"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-2-360416" aria-expanded="true" aria-controls="item-360432-2-360416"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴Qu茅 categor铆as puedo valorar? </div> </button> <div id="item-360432-2-360416" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-default ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Como proveedor de servicios, se pueden valorar las siguientes categor铆as:</p><ul class="rte--list"><li>Comunicaci贸n con el departamento de control</li><li>Carga y descarga puntuales</li><li>Manipulaci贸n de la mercanc铆a</li><li>Gesti贸n de documentos</li></ul><p>Como cliente, se pueden valorar las siguientes categor铆as:</p><ul class="rte--list"><li>Comunicaci贸n</li><li>Condiciones contractuales justas</li><li>Pago</li></ul><p>Cada categor铆a tiene el mismo peso en la valoraci贸n general. Las subcategor铆as no valoradas no se tendr谩n en cuenta en el c谩lculo.</p> </div> </div> </div> </div> <meta itemprop="position" content="2"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-3-360418" aria-expanded="true" aria-controls="item-360432-3-360418"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴Puedo dejar comentarios sobre mi valoraci贸n? (Si no es posible, 驴por qu茅 no?) </div> </button> <div id="item-360432-3-360418" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p><br/></p><p>No, no se pueden dejar comentarios sobre una valoraci贸n. La divisi贸n en subcategor铆as permite una valoraci贸n diferenciada para as铆 poder prescindir de comentarios. TIMOCOM no puede revisar los comentarios y, por tanto, existe el peligro de que se publiquen ofensas o mentiras que, en el peor de los casos, puedan perjudicar a una empresa.</p> </div> </div> </div> </div> <meta itemprop="position" content="3"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-4-360420" aria-expanded="true" aria-controls="item-360432-4-360420"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴Por qu茅 solo se puede valorar a trav茅s de la orden de carga? </div> </button> <div id="item-360432-4-360420" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Porque se debe garantizar que el proveedor de servicios y el cliente hayan completado realmente una orden juntos y as铆 evitar que, de este modo, se manipule el resultado de la valoraci贸n.</p> </div> </div> </div> </div> <meta itemprop="position" content="4"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-5-360422" aria-expanded="true" aria-controls="item-360432-5-360422"> <div class="card-header color-blue w-100 text-left" itemprop="name"> He acordado una orden de carga. 驴Cu谩ndo puedo valorar a la otra empresa? </div> </button> <div id="item-360432-5-360422" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Podr谩s valorar a la empresa conforme a la orden de carga pertinente cuando se llegue a la fecha de descarga de la orden.</p> </div> </div> </div> </div> <meta itemprop="position" content="5"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-6-360424" aria-expanded="true" aria-controls="item-360432-6-360424"> <div class="card-header color-blue w-100 text-left" itemprop="name"> El 煤ltimo a帽o, he firmado X 贸rdenes de carga. 驴Puedo valorarlas ahora? </div> </button> <div id="item-360432-6-360424" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>No. Solo se pueden valorar 贸rdenes de carga acordadas tras la puesta en marcha de la funci贸n de valoraci贸n.</p> </div> </div> </div> </div> <meta itemprop="position" content="6"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-7-360426" aria-expanded="true" aria-controls="item-360432-7-360426"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴C贸mo se calcula la puntuaci贸n empresarial? 驴Qu茅 valoraciones se tienen en cuenta? 驴A partir de cu谩ndo se puede ver la puntuaci贸n empresarial? </div> </button> <div id="item-360432-7-360426" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>La puntuaci贸n empresarial se calcula con la media de la valoraci贸n como proveedor de servicios y como cliente.</p><p>En la valoraci贸n como cliente y proveedor de servicios, se incluyen todas las valoraciones de transacciones (贸rdenes de carga) de los 煤ltimos 12聽meses.</p> </div> </div> </div> </div> <meta itemprop="position" content="7"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-8-360428" aria-expanded="true" aria-controls="item-360432-8-360428"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴Se me recordar谩n autom谩ticamente las valoraciones pendientes? </div> </button> <div id="item-360432-8-360428" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Cuando se abra el plazo de valoraci贸n, recibir谩s una notificaci贸n a trav茅s de la campana del marketplace y se enviar谩 un e-mail a la persona de contacto guardada en la orden. Si no hay ninguna persona de contacto en la orden, todos los usuarios de la empresa recibir谩n una notificaci贸n a trav茅s de la campana y un e-mail (requisito: consentimiento en los ajustes). Adem谩s, se remitir谩 un recordatorio a trav茅s de los canales ya mencionados.</p> </div> </div> </div> </div> <meta itemprop="position" content="8"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-9-360430" aria-expanded="true" aria-controls="item-360432-9-360430"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴C贸mo puedo modificar la valoraci贸n que he emitido? </div> </button> <div id="item-360432-9-360430" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>La valoraci贸n se puede cambiar hasta el final del plazo de valoraci贸n siempre que solo se haya guardado y no se haya aprobado como definitiva.</p> </div> </div> </div> </div> <meta itemprop="position" content="9"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-10-360404" aria-expanded="true" aria-controls="item-360432-10-360404"> <div class="card-header color-blue w-100 text-left" itemprop="name"> No estoy satisfecho con mi valoraci贸n. 驴Qu茅 opciones tengo ahora? 驴C贸mo puedo modificar la valoraci贸n? </div> </button> <div id="item-360432-10-360404" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Existe la posibilidad de solicitar una correcci贸n al socio comercial directamente en el marketplace a trav茅s de la vista detallada de la orden de carga (apartado "Valoraci贸n"). Recomendamos contactar con el socio comercial personalmente para explicarle los motivos de tal solicitud.</p><p>La valoraci贸n se incorpora a la puntuaci贸n empresarial tras su publicaci贸n, incluso si hay una solicitud de correcci贸n a煤n pendiente. En cuanto se produzca una correcci贸n, se volver谩 a calcular la puntuaci贸n empresarial.</p><p>La respuesta a una solicitud de correcci贸n debe tener lugar en un plazo de 7聽d铆as.</p> </div> </div> </div> </div> <meta itemprop="position" content="10"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-11-360406" aria-expanded="true" aria-controls="item-360432-11-360406"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴D贸nde puedo reclamar si una valoraci贸n es desproporcionada o si no se ha corregido? </div> </button> <div id="item-360432-11-360406" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>TIMOCOM no puede corregir ni eliminar valoraciones como proveedor neutral de la plataforma. Intenta contactar directamente con el socio comercial y aprovecha la opci贸n de correcci贸n disponible para cada valoraci贸n.</p> </div> </div> </div> </div> <meta itemprop="position" content="11"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-12-360408" aria-expanded="true" aria-controls="item-360432-12-360408"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴D贸nde encuentro a las empresas que, tras finalizar el transporte, a煤n no he valorado? </div> </button> <div id="item-360432-12-360408" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>En la vista general de 贸rdenes de carga, se puede filtrar por 贸rdenes a煤n no valoradas.</p><p>Asimismo, en la p谩gina de inicio, el widget de "valoraciones" muestra el n煤mero de valoraciones pendientes. Al hacer click aqu铆, pasas directamente a las 贸rdenes a煤n por valorar.</p> </div> </div> </div> </div> <meta itemprop="position" content="12"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-13-360410" aria-expanded="true" aria-controls="item-360432-13-360410"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴C贸mo protege TIMOCOM esta funci贸n frente a valoraciones fraudulentas? </div> </button> <div id="item-360432-13-360410" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>La funci贸n de valoraci贸n en TIMOCOM se basa en las transacciones. Es decir, las empresas solo se pueden valorar entre s铆 si realmente han realizado una orden juntas (seg煤n se certifica y representa a trav茅s de las 贸rdenes de carga de TIMOCOM).</p><p>As铆 se complica manipular las valoraciones, puesto que la competencia no puede emitir valoraciones sin la transacci贸n pertinente.</p> </div> </div> </div> </div> <meta itemprop="position" content="13"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-14-360412" aria-expanded="true" aria-controls="item-360432-14-360412"> <div class="card-header color-blue w-100 text-left" itemprop="name"> 驴Qu茅 pasa con mi valoraci贸n empresarial cuando me doy de baja? 驴Qu茅 pasa con las empresas bloqueadas? 驴Qu茅 pasa con los clientes recurrentes? </div> </button> <div id="item-360432-14-360412" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>Si te das de baja, se perder谩 tu valoraci贸n empresarial. Incluso si vuelves a ser cliente m谩s adelante, no se podr谩 recuperar la valoraci贸n empresarial.</p><p>En cambio, en el caso de las empresas bloqueadas, la valoraci贸n empresarial se conserva y la pueden ver todos los clientes del marketplace cuando se desbloquean.</p> </div> </div> </div> </div> <meta itemprop="position" content="14"> </div><div class="accordion color-cool-gray-120" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question" > <button type="button" class="card color-cool-gray-120 p-0 w-100" data-toggle="collapse" data-target="#item-360432-15-360414" aria-expanded="true" aria-controls="item-360432-15-360414"> <div class="card-header color-blue w-100 text-left" itemprop="name"> Mi contrato de TIMOCOM est谩 en pausa. 驴Conservo mis valoraciones? (En caso afirmativo, 驴cambia la valoraci贸n por el periodo de validez de las valoraciones?) </div> </button> <div id="item-360432-15-360414" class="collapse" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <div class="card"> <div class="card-body" itemprop="text"> <div class="ci-richtext wordbreak ci-bulletpoints-solid ci-bulletpoints-color-dark ci-numberedliststyle- ci-trimmed-paragraph ci-bulletpoints-color-default ci-ignore-color-scheme"> <p>En caso de pausa contractual (no baja), se mantienen todas las valoraciones. Sin embargo, la puntuaci贸n empresarial solo incluye las valoraciones de los 煤ltimos 12聽meses de forma que, cuando se reanude el contrato, ya no se tendr谩n en cuenta las valoraciones antiguas, por lo que la puntuaci贸n empresarial podr铆a cambiar.</p> </div> </div> </div> </div> <meta itemprop="position" content="15"> </div> </div> </div> </div> </div> </section><a name="ci-anchor-360452" id="ci-anchor-360452"></a> <section id="m18-icon-link-list-360452" class="ci-module-wrapper py-5 bg-white " > <div class="container"> <div class="row justify-content-center "> <div class="col-sm-12 col-md-10 col-lg-10 col-xl-8"> <div class="d-sm-block d-md-flex text-center justify-content-center flex-md-wrap flex-lg-nowrap mx-lg-n4"> <div class="p-4 py-md-0 flex-grow-1" > <a href="/empresa/historias-de-exito" data-cif-tracking="{"uniqueTargetId":"overlay_360446_357968"}" class="ci-link-whole-module" title="Historias de 茅xito de TIMOCOM | 脡xitos de nuestros clientes"> <div class="text-center img-fluide"> 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