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none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-3636cfe3-0 kWtEjG css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/freshdesk/demo-request/" aria-label="Request demo">Request demo<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div width="100%" class="sc-ace17a57-0 sc-3a3f4966-0 eMOqhN"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%272440%27%20height=%272440%27/%3e"/></span><img alt="" src="https://dam.freshworks.com/m/b1ef19de8712c55/original/Hero.webp" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/></span></div></div></div></div></div></section><section id="fdstreamlineadmininpagenav" data-target-id="fdstreamlineadmininpagenav" width="100%" class="sc-ace17a57-0 sc-fe753677-1 hAIjRh xitcV"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe hdoJUs"><div id="in-page-nav" class="sc-6293d692-0 sc-ba72a5a9-0 fBKdRX hnUYDQ"><div class="sc-ace17a57-0 sc-ba72a5a9-1 cfLoyf cmgdiq"></div><ul class="sc-ace17a57-0 sc-ba72a5a9-2 iTgLYZ Lkplr"><li id="427enYJyb4XE6cRbbqBKK1" cursor="pointer" class="sc-6293d692-0 buxcXw"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" font-weight="bold" aria-label="" class="sc-e5af17da-0 kfzxTP">Overview</a></li><li id="2IAxmeLhS3dHT8scrJaSWR" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Capabilities</a></li><li id="2DeQXpyYdqPIZNhSGEpYjM" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Integrations</a></li><li id="26Abk4fStVb9b8t75Y378N" cursor="pointer" class="sc-6293d692-0 jvMuZm"><a role="none" tabindex="0" cursor="pointer" width="max-content" display="block" text-decoration="none" font-size="18" aria-label="" class="sc-e5af17da-0 jUUCEY">Resources</a></li></ul></div></div></section><section id="fdstreamlineadminheadingoverview" data-target-id="fdstreamlineadminheadingoverview" width="100%" class="sc-ace17a57-0 sc-fe753677-1 beHUlt"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 lgncjb"><div class="sc-ace17a57-0 cjMWFG"><div class="sc-ace17a57-0 cuxKJz"><span class="sc-b323b31-0 hBtsTr">MODERNIZE YOUR ADMIN</span><h2 class="sc-4555ca6a-0 eYkskr">Smooth operations</h2><div font-size="18" class="sc-ace17a57-0 UOiit"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Give admins the ability to handle day-to-day business more quickly and easily with smart routing, automated workflows, SLAs that take care of themselves, helpful AI, and more.</p></div></div></div></div></div></section><section id="fdstreamlineadminfullwidthswitchback1" data-target-id="fdstreamlineadminfullwidthswitchback1" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">ROUTING AND ASSIGNMENT</span><h2 class="sc-4555ca6a-0 eYkskr">Smart routing, automatically</h2><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Automatic ticket assignment gets issues in front of the right agent, fast. Tickets can be assigned based on an agent’s skill, workload, or in the order they were received. It all adds up to your team helping more customers more easily.</p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM gvikIb"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%273608%27%20height=%272336%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F19969f4a696f3962%2Foriginal%2FSwitchback-01.webp&w=3840&q=75 1x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F19969f4a696f3962%2Foriginal%2FSwitchback-01.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fdstreamlineadminfullwidthswitchback2" data-target-id="fdstreamlineadminfullwidthswitchback2" width="100%" class="sc-ace17a57-0 sc-fe753677-1 dpYIpz"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 gOsbuI"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">WORKFLOW AUTOMATIONS</span><h2 class="sc-4555ca6a-0 eYkskr">Set and forget</h2><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Freshdesk makes it easy to set up powerful rules to automate any workflow. Using a combination of <span font-style="italic" class="sc-b323b31-0 dWAZPH">“</span>If X, then Y” conditions and multi-select options, you can automate triggers based on time, events, or whenever tickets are created.</p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM jOAFtg"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%273608%27%20height=%272336%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55890b97e93c764d%2Foriginal%2FSwitchback-02.webp&w=3840&q=75 1x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F55890b97e93c764d%2Foriginal%2FSwitchback-02.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fdstreamlineadminfullwidthswitchback3" data-target-id="fdstreamlineadminfullwidthswitchback3" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-ace17a57-0 jUoNJ"><div class="sc-ace17a57-0 gAyOa"><span class="sc-b323b31-0 hBtsTr">SLA MANAGEMENT</span><h2 class="sc-4555ca6a-0 eYkskr">Performance on demand</h2><div font-size="18" class="sc-ace17a57-0 sc-66e0f8ae-1 jlPbeZ gbgdJp"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Managing SLAs can be a full-time job—just not one you want your team to be stuck on. Freshdesk lets you set your SLA policies, then handles the rest: automating time tracking, prioritizing inquiries, managing deadlines, and measuring performance.</p></div></div><div aria-hidden="false" class="sc-6293d692-0 sc-66e0f8ae-0 eXUoqM gvikIb"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 fVyvuC"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%273608%27%20height=%272336%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1cabc0eed2bf3ebb%2Foriginal%2FSwitchback-03.webp&w=3840&q=75 1x" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F1cabc0eed2bf3ebb%2Foriginal%2FSwitchback-03.webp&w=3840&q=75" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></div></div></div></div></section><section id="fdstreamlineadmincardgridcapabilities" data-target-id="fdstreamlineadmincardgridcapabilities" width="100%" class="sc-ace17a57-0 sc-fe753677-1 dvDBun"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><h2 class="sc-4555ca6a-0 eYkskr">More capabilities</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of AI-boosted features and capabilities. </p></div></div></div><div class="sc-ace17a57-0 sc-cf5e5b21-0 chqiHG eAkGwL"><a href="https://www.freshworks.com/freshdesk/agent-workspace/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Unified agent workspace</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">AI-powered responses, smarter ticketing, easy collaboration—this is scalable support excellence.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/ticketing/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Advanced ticketing management</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Prioritize, categorize, and assign tickets more efficiently and effectively than ever.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/collaboration/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Team collaboration</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">No duplicate efforts. No tasks overlooked. Just easy, efficient collaboration.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/self-service/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Self-service</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Help customers help themselves and empower agents with a robust knowledge base.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/reporting-analytics/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Analytics and insights</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Analyze performance data, create custom reports and dashboards, and easily share results.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/freshdesk/freddy-ai-for-cx/helpdesk/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="0%" height="" class="sc-6293d692-0 sc-3a0af50c-0 knQNYc jtqyTJ"></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Helpdesk AI</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Give agents an AI assistant to help them be more productive, so customers get faster service.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></section><section id="fdstreamlineadmincardgridintegrations" data-target-id="fdstreamlineadmincardgridintegrations" width="100%" class="sc-ace17a57-0 sc-fe753677-1 gyApWp"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 hBtsTr">INSTALL. CUSTOMIZE. PERFORM.</span><h2 class="sc-4555ca6a-0 eYkskr">Freshdesk integrations</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">If it’s a tool that cuts complexity, adds efficiency, and speeds up time to value, it’s easy to integrate with Freshworks—in the cloud or on-premise. Go ahead, put an umbrella in your drink. </p><style data-emotion="css 1vrt8wo">.css-1vrt8wo{font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 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oqhls0">.css-oqhls0{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;position:relative;box-sizing:border-box;-webkit-tap-highlight-color:transparent;background-color:transparent;outline:0;border:0;margin:0;border-radius:0;padding:0;cursor:pointer;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;vertical-align:middle;-moz-appearance:none;-webkit-appearance:none;-webkit-text-decoration:none;text-decoration:none;color:inherit;font-family:"Roboto","Helvetica Neue","Arial Nova",sans-serif;font-size:0.875rem;line-height:1.75rem;font-weight:900;text-transform:uppercase;min-width:64px;padding:6px 8px;border-radius:4px;-webkit-transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:background-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,box-shadow 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,border-color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms,color 250ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;color:#8512E0;min-width:0;text-transform:none;font-weight:700;border-radius:6px;padding-left:1.5rem;padding-right:1.5rem;box-shadow:0px 1px 2px rgba(37, 49, 56, 0.05);font-size:1.125rem;line-height:28px;padding-top:10px;padding-bottom:10px;color:#8512E0;padding:0px;}.css-oqhls0::-moz-focus-inner{border-style:none;}.css-oqhls0.Mui-disabled{pointer-events:none;cursor:default;}@media print{.css-oqhls0{-webkit-print-color-adjust:exact;color-adjust:exact;}}.css-oqhls0:hover{-webkit-text-decoration:none;text-decoration:none;background-color:rgba(133, 18, 224, 0.04);}@media (hover: none){.css-oqhls0:hover{background-color:transparent;}}.css-oqhls0.Mui-disabled{color:rgba(0, 0, 0, 0.26);}.css-oqhls0:focus{outline:2px solid;}.css-oqhls0:hover{cursor:pointer;}.css-oqhls0:hover{color:#5B00CC;}</style><a class="MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium MuiButton-root MuiButton-text MuiButton-textPrimary MuiButton-sizeMedium MuiButton-textSizeMedium sc-605460f-0 sc-605460f-1 ccebJB kemQmI sc-3636cfe3-0 kWtEjG css-oqhls0" tabindex="0" rel="" target="_self" href="https://www.freshworks.com/freshdesk/integrations/" aria-label="Explore integrations">Explore integrations<style data-emotion="css pt151d">.css-pt151d{display:inherit;margin-right:-4px;margin-left:8px;}.css-pt151d>*:nth-of-type(1){font-size:20px;}</style><span class="MuiButton-endIcon MuiButton-iconSizeMedium css-pt151d"><div width="fit-content" class="sc-ace17a57-0 dnhxXn"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="5" y1="12" x2="19" y2="12"></line><polyline points="12 5 19 12 12 19"></polyline></svg></div></span></a></div></div></div><div class="sc-ace17a57-0 sc-cf5e5b21-0 chqiHG eAkGwL"><a href="https://www.freshworks.com/apps/office365/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4da8b0ed75afb32%2Foriginal%2FOffice-365.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Microsoft 365</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Change ticket priority, assign agents, update status, and open tickets right from Outlook.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/apps/google_contacts/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4df1898f18b0fd16%2Foriginal%2Fgoogle-contacts.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Google Contacts</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Import and manage all your Gmail contacts—even create a secure, shareable address book.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/apps/asana/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=1920&q=75 1920w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=2048&q=75 2048w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=3840&q=75 3840w" src="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F58b0ecad13c1f31a%2Foriginal%2Fasana.webp&w=3840&q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" loading="lazy"/></noscript></span></div></div><div class="sc-ace17a57-0 sc-c062d345-1 dNCHqd kCkeFy"><h3 font-weight="bold" class="sc-4555ca6a-0 jBdbtO">Asana</h3><p height="auto" class="sc-5159831f-0 sc-c062d345-3 htPTCC cGXhgO">Import tasks from Freshdesk tickets into Asana for easy tracking and follow-up.</p><div class="sc-ace17a57-0 bJkXvg"></div></div></div></a></div></div></div></section><section id="fdstreamlineadmincardgridresources" data-target-id="fdstreamlineadmincardgridresources" width="100%" class="sc-ace17a57-0 sc-fe753677-1 TcDJe"><div width="100%" class="sc-6293d692-0 sc-fe753677-0 brPMqe"><div class="sc-6293d692-0 eBXXls"><div class="sc-ace17a57-0 bHsGXB"><div class="sc-ace17a57-0 cZzumZ"><span class="sc-b323b31-0 hBtsTr">CUSTOMER STORIES AND MORE</span><h2 class="sc-4555ca6a-0 eYkskr">Related resources</h2><div font-size="18" class="sc-ace17a57-0 faQoGN"><p class="sc-5159831f-0 sc-b0fbbdb9-2 tSOdx bMOyxW">Leading brands around the world use Freshdesk to streamline their processes and delight more customers. Yours should be next. </p></div></div></div><div class="sc-ace17a57-0 sc-cf5e5b21-0 chqiHG eAkGwL"><a href="https://www.freshworks.com/resources/customer-service-benchmark-report-2024/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ad589570d6d1395%2Foriginal%2FCard-02.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ad589570d6d1395%2Foriginal%2FCard-02.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ad589570d6d1395%2Foriginal%2FCard-02.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ad589570d6d1395%2Foriginal%2FCard-02.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ad589570d6d1395%2Foriginal%2FCard-02.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F4ad589570d6d1395%2Foriginal%2FCard-02.webp&w=1920&q=75 1920w, 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class="sc-ace17a57-0 bJkXvg"></div></div></div></a><a href="https://www.freshworks.com/customers/stories/thomas-cook/" text-decoration="none" class="sc-ace17a57-0 sc-e002fe6f-1 gOnDqr cQDLSX"><div width="342px" height="100%" class="sc-ace17a57-0 sc-e002fe6f-0 kvKJOs ifdYSE"><div width="100%" height="228px" class="sc-6293d692-0 sc-3a0af50c-0 bAluPN jtqyTJ"><div width="fit-content" height="fit-content" class="sc-6293d692-0 sc-fa706f9-0 bDLIOO"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F78b43055c8d7953%2Foriginal%2FCard-03.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F78b43055c8d7953%2Foriginal%2FCard-03.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F78b43055c8d7953%2Foriginal%2FCard-03.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F78b43055c8d7953%2Foriginal%2FCard-03.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F78b43055c8d7953%2Foriginal%2FCard-03.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F78b43055c8d7953%2Foriginal%2FCard-03.webp&w=1920&q=75 1920w, 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" sizes="100vw" srcSet="/_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F64e2e93285cb9f56%2Foriginal%2Fcard-03.webp&w=640&q=75 640w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F64e2e93285cb9f56%2Foriginal%2Fcard-03.webp&w=750&q=75 750w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F64e2e93285cb9f56%2Foriginal%2Fcard-03.webp&w=828&q=75 828w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F64e2e93285cb9f56%2Foriginal%2Fcard-03.webp&w=1080&q=75 1080w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F64e2e93285cb9f56%2Foriginal%2Fcard-03.webp&w=1200&q=75 1200w, /_next/image/?url=https%3A%2F%2Fdam.freshworks.com%2Fm%2F64e2e93285cb9f56%2Foriginal%2Fcard-03.webp&w=1920&q=75 1920w, 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