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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" class="urlslab-seo-meta-tag"><meta name="twitter:image" content="https://assets.flowhunt.io/screenshots/67d5c5549ec509e6/fa70eca697d7b87/1728901433_1366.webp" class="urlslab-seo-meta-tag"></head> <body class="page-template page-template-template-blog-header page-template-template-blog-header-php page page-id-272634 https://www.liveagent.com/self-service-software/ samoposluzni-softver self-service-software elementor-default elementor-kit-16001"> <div id="app" class="liveagentWeb"> <header class="Header urlslab-skip-keywords urlslab-skip-fragment"> <div class="wrapper"> <div class="Header__logo urlslab-skip-lazy"> <a href="/" title="LiveAgent" hreflang="hr" onover-preload="1"> <img src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_liveagent.svg" width="121" height="30" alt="LiveAgent" class="urlslab-skip-lazy" urlslab-id="0"> </a> </div> <div class="Header__items"> <div class="Header__mobile__hamburger"> <span class="line"></span> <span class="line"></span> <span class="line"></span> </div> <div class="Header__navigation"> <div class="menu-header-navigation-2-croatian-container"><ul id="menu-header-navigation-2-croatian" class="nav"><li id="menu-item-357272" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357272"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Proizvod</a> <ul class="sub-menu"> <li id="menu-item-357284" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357284"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Pregled</a> <ul class="sub-menu"> <li id="menu-item-970836" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970836"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-tour"></use></svg><a href="https://www.liveagent.hr/obilazak-2/" title="Upoznajte se s LiveAgent-om i otkrijte sve nevjerojatne alate i značajke u našoj višekanalnoj help desk aplikaciji. Isprobajte ga danas i poboljšajte svoju korisničku uslugu." hreflang="hr" onover-preload="1">Obilazak<div class="menu-item-description">Opći pregled LiveAgent-a</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-357286" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357286"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Proizvod</a> <ul class="sub-menu"> <li id="menu-item-970837" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970837"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Help desk<div class="menu-item-description">Višekanalna platforma za korisničku podršku</div></a></li> <li id="menu-item-915730" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915730"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.hr/tiketing-softver/" title="Istražite izbor tiketing softvera koji su najčešće korišteni na tržištu. Izaberite idealni tiketing alat i podignite vašu korisničku uslugu u zvijezde." hreflang="hr" onover-preload="1">Ticketing<div class="menu-item-description">Napredni ticketing sustav</div></a></li> <li id="menu-item-357375" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-357375"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.hr/live-chat-softver/" title="Otkrijte najboljih 15 live chat softvera za 2024. uz LiveAgent! Poboljšajte angažman korisnika i pretvorite posjetitelje u klijente uz naš brz i pouzdan chat. Isprobajte besplatno, bez kreditne kartice, i uživajte u vrhunskim značajkama za korisničku podršku." hreflang="hr" onover-preload="1">Live chat<div class="menu-item-description">Najbrži chat uživo na tržištu</div></a></li> </ul> </li> <li id="menu-item-357306" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357306"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-970838" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970838"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.hr/softver-za-korisnicku-podrsku-na-drustvenim-mrezama/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Društveni mediji<div class="menu-item-description">Odgovorite svojim pratiteljima izravno iz LiveAgenta</div></a></li> <li id="menu-item-695149" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-695149"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="/softver-za-pozivni-centar/" title="Otkrijte vrhunski softver za pozivni centar s LiveAgentom bez troškova postavljanja i kreditne kartice. Uživajte u kristalno čistim zvukovima i naprednim značajkama, poput IVR-a i pametnog preusmjeravanja poziva. Isprobajte besplatno i unaprijedite korisničku podršku uz naš cloud-based sustav." hreflang="hr" onover-preload="1">Pozivni centar<div class="menu-item-description">Ugrađeni call centar softver</div></a></li> <li id="menu-item-970839" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970839"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.hr/liveagent-softver-za-bazu-znanja/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Baza znanja<div class="menu-item-description">Pružite mogućnosti samoposluživanja</div></a></li> </ul> </li> <li id="menu-item-357287" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357287"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Koristi se za</a> <ul class="sub-menu"> <li id="menu-item-357384" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-357384"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.hr/posao/" title="Liveagent je softver za pomoć koji se prilagođava potrebama različitih poslovnih modela. Liveagent može pomoći Vašoj tvrtki oko korisničke podrške. Započnite besplatno probno razdoblje od 14 dana. Nije potrebna kreditna kartica. Istražite kako LiveAgent odgovara Vašoj nišnoj agenciji. Edukacija i nevladine organizacije se oslanjaju na LiveAgent." hreflang="hr" onover-preload="1">Poslovna rješenja<div class="menu-item-description">Različita poduzeća, različita rješenja</div></a></li> <li id="menu-item-357374" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-357374"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.hr/industrija/" title="LiveAgent je sposoban ispuniti zahtjeve više poslovnih sfera. Vidite kako LiveAgent može ispuniti vaše zahtjeve i poboljšati vašu korisničku podršku." hreflang="hr" onover-preload="1">Rješenja za industrije<div class="menu-item-description">Prilagodba LiveAgent-a za svaku industriju</div></a></li> <li id="menu-item-738565" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-738565"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.hr/price-o-uspjehu/" title="Softver LiveAgent nudi mogućnosti za upravljanje emailovima, podršku, telefonsku podršku, pozivni centar i upravljanje pritužbama. Također nudi mogućnosti integracija, podršku i blog te izradu akademija i Predložaka. LiveAgent nudi i korisničku službu, VoIP partnerstvo i affiliate program. Sva prava pridržana © 2004-2023 Quality Unit, LLC." hreflang="hr" onover-preload="1">Slučajevi korištenja<div class="menu-item-description">Jedan proizvod, više scenarija korištenja</div></a></li> </ul> </li> <li id="menu-item-357288" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357288"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Integracija</a> <ul class="sub-menu"> <li id="menu-item-357338" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-357338"><a href="/integracije/wordpress/" title="Podignite svoju korisničku podršku na višu razinu na vašim WordPress stranicama. WordPress integracija za LiveAgent vam omogćuje postavljanje chat gumba na vaše web stranice." hreflang="hr" onover-preload="1">WordPress</a></li> <li id="menu-item-357340" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-357340"><a href="/integracije/prestashop/" title="Otkrijte moć Prestashop-a, besplatnog eCommerce rješenja koje podržava više od 250.000 online trgovina globalno. Integrirajte ga s LiveAgent-ovim super brzim live chat widgetom za poboljšanu korisničku podršku i praćenje narudžbi. Izgradite svoju eCommerce stranicu uz jednostavne vodiče i uživajte u prednostima trenutne komunikacije i organizacije. Isprobajte besplatno i unaprijedite svoje poslovanje!" hreflang="hr" onover-preload="1">Prestashop</a></li> <li id="menu-item-357341" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-357341"><a href="/integracije/magento/" title="Integrirajte Magento 2 u LiveAgent i poboljšajte svoj tijek rada. Tiketi će pratiti tijek narudžbi klijenata i možete koristiti jednu platformu." hreflang="hr" onover-preload="1">Magento</a></li> <li id="menu-item-357345" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-357345"><a href="/integracije/shopify/" title="Ako želite da vas klijenti kontaktiraju brže, razmislite o Shopify integraciji za LiveAgent. Ova integracija vam omogućava postavljanje live chata na vašu e-trgovinu." hreflang="hr" onover-preload="1">Shopify</a></li> <li id="menu-item-357346" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-357346"><a href="/integracije/mailchimp/" title="Tiketing softver može biti puno korisniji s Mailchimp integracijom za LiveAgent. Mailchimp integracija vam omogućava upravljanje kontaktima iz vaše korisničke podrške." hreflang="hr" onover-preload="1">Mailchimp</a></li> <li id="menu-item-357350" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-357350"><a href="/integracije/pipedrive/" title="Upravljajte potencijalnim kupcima i ponudama učinkovito s PipeDrive-om integriranim u LiveAgent! Ovaj jednostavan CRM alat omogućuje praćenje komunikacija, automatizaciju tijeka rada i generiranje izvješća. Saznajte kako ova integracija olakšava prodajne procese i povećava produktivnost vašeg tima. Isprobajte besplatno i iskoristite sve prednosti povezivanja PipeDrive-a s LiveAgent-om!" hreflang="hr" onover-preload="1">Pipedrive</a></li> <li id="menu-item-357351" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-357351">Slack</li> <li id="menu-item-738566" class="button-more-integrations menu-item menu-item-type-post_type_archive menu-item-object-ms_integrations menu-item-738566"><a href="https://www.liveagent.hr/integracije/" title="Maksimizirajte korisničko iskustvo s LiveAgent integracijama i proširite funkcionalnosti vašeg podrškog softvera jednostavno i učinkovito!" hreflang="hr" onover-preload="1">Više integracija</a></li> </ul> </li> </ul> </li> <li id="menu-item-357290" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357290"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Resursi</a> <ul class="sub-menu"> <li id="menu-item-357295" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357295"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Naučite</a> <ul class="sub-menu"> <li id="menu-item-738567" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-738567"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1">Akademija<div class="menu-item-description">Postanite stručnjak za korisničku podršku</div></a></li> <li id="menu-item-738568" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738568"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci<div class="menu-item-description">Prilagodljivi obrasci za svaku prigodu</div></a></li> <li id="menu-item-886776" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886776"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Otkrijte raznolike kontrolne popise na LiveAgentu za organiziranje poslovnih procesa. Bez obzira trebate li pomoć u postavljanju društvenih medija, uključivanju SaaS klijenata, pokretanju podcasta ili dubinskoj analizi klijenata, naši popisi će vam olakšati posao i povećati učinkovitost. Idealno za timove korisničke službe, marketinške stručnjake i HR regrutere. Posjetite nas i unaprijedite svoj radni tijek!" hreflang="hr" onover-preload="1">Kontrolni popisi<div class="menu-item-description">Kako upravljati svojim procesom</div></a></li> </ul> </li> <li id="menu-item-357308" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357308"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357324" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-357324"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Otkrijte najnovije vijesti i savjete o korisničkoj podršci s fokusom na help desk softver i zadovoljstvo kupaca. Naučite kako izgraditi bazu vjernih klijenata i održati svoj tim produktivnim uz LiveAgent. Pridružite se našoj zajednici zadovoljnih korisnika i unaprijedite svoju korisničku podršku." hreflang="hr" onover-preload="1">Blog<div class="menu-item-description">Vijesti o korisničkoj podršci i LiveAgent-u</div></a></li> <li id="menu-item-738569" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-738569"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hr" onover-preload="1">Rječnik<div class="menu-item-description">Naučite terminologiju korisničke podrške</div></a></li> <li id="menu-item-738570" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-738570"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="https://www.liveagent.hr/direktorij/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="hr" onover-preload="1">Direktorij<div class="menu-item-description">Potpuna help desk lista kontakata</div></a></li> </ul> </li> <li id="menu-item-357309" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357309"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357390" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-357390"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte svoju vještinu tipkanja s LiveAgent-ovim besplatnim testom tipkanja. Saznajte koliko brzo tipkate u roku od nekoliko minuta i besplatno vježbajte kako biste napredovali." hreflang="hr" onover-preload="1">Test tipkanja<div class="menu-item-description">Unaprijedite vašu brzinu tipkanja</div></a></li> <li id="menu-item-961718" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961718"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.hr/reviews/" title="LiveAgent nudi softver za korisničku službu koji integrira brojne funkcionalnosti. Uz ovaj softver, korisnici mogu kreirati masovne aktivnosti za kontakte bez dodijeljenog prodajnog zastupnika. Dodatno, LiveAgent pruža podršku i niz alternativa te omogućuje prebacivanje podataka. Osim toga, ovdje su dostupni i tečajevi, predlošci, blog, rječnik, webinari i alat za procjenu troškova. Prodajni kontakti dostupni su putem telefona, društvenih mreža i e-pošte. Tvrtka također pruža portal za podršku, zapis izmjena i zahtjeve za prijedloge. LiveAgent posjeduje certifikate i nagrade te surađuje sa partnerima u području VoIP-a." hreflang="hr" onover-preload="1">Recenzije<div class="menu-item-description">Pogledajte recenzije značajki softvera.</div></a></li> <li id="menu-item-357312" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-357312"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podršku<div class="menu-item-description">How-to članci i vodiči</div></a></li> </ul> </li> <li id="menu-item-357296" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357296"><a href="#" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Poduzeće</a> <ul class="sub-menu"> <li id="menu-item-357364" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-357364"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title="LiveAgent je originalni softver korisničke podrške koji je razvila tvrtka Quality Unit. Osnivači su shvatili da je komunikacija s klijentima često neefikasna te su odlučili razviti supersposobni alat korisničke podrške s live chatom, tiketingom i drugim mogućnostima. Danas, LiveAgent služi preko 150 milijuna korisnika i preko 40.000 poduzeća diljem svijeta. Tvrtka teži tome da ponudi inovativan alat koji nastavlja evoluirati u skladu s potrebama klijenata, dok je misija da stvori funkcionalan, cjenovno prihvatljiv i koristan softver. Vizija tvrtke je da smjesti korisničku podršku u centar svakog posla te da odlična korisnička služba postane standardna praksa." hreflang="hr" onover-preload="1">O nama<div class="menu-item-description">Upoznajte tim iza proizvoda</div></a></li> <li id="menu-item-357382" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-357382"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1">Nagrade<div class="menu-item-description">Naše nagrade i uspjesi</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-738574" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-738574"><a href="https://www.liveagent.hr/funkcionalnosti/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr" onover-preload="1">Funkcionalnosti</a></li> <li id="menu-item-803032" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803032"><a href="https://www.liveagent.hr/cjenik/" urlslab_href_old="/cijene/" title="LiveAgent nudi planove koji počinju od 15 $ po agentu mjesečno i uključuju tiketiranje putem e-pošte, značajku chata uživo, bazu znanja i još mnogo toga. Cijeli paket dostupan je za 69 $ po agentu mjesečno." hreflang="hr" onover-preload="1">Cijene</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent na ovoj stranici. Prvo, napišite naziv kompanije i nastavite s korisničkim imenom i lozinkom za uspješnu prijavu." hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Demo</span> </a> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent na ovoj stranici. Prvo, napišite naziv kompanije i nastavite s korisničkim imenom i lozinkom za uspješnu prijavu." hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-hr" lang="hr"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Bliski istok</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/software-za-samoobsluzhvane/" title='Открийте софтуера за самообслужване на LiveAgent - достъпно решение без скрити такси, което позволява на клиентите да решават проблемите си самостоятелно. Подобрете ефективността и удовлетвореността, като намалите административните разходи и времето за реакция. Разгледайте нашия клиентски портал "Всичко в едно" и се насладете на денонощна поддръжка.' hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/self-service-software/" title="Objevte nejlepší samoobslužný softwarový portál pro rok 2021 s LiveAgent! Umožněte svým zákazníkům řešit problémy 24/7 s komplexní bází znalostí, fóry a sledováním tiketů. Zlepšete produktivitu, zvýšte spokojenost a snižte náklady na podporu s intuitivním samoobslužným softwarem. Začněte již dnes bez vstupních poplatků!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/self-service-software/" title="Kunde selvbetjeningssoftware fra LiveAgent vil udvide dine supportmuligheder. Giv dine kunder mulighed for at løse problemer på egen hånd 24/7." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/selbst-servicesoftware/" title="Die Kunden-Selbst-Servicesoftware von LiveAgent erweitert Ihre Supportmöglichkeiten. Ermöglichen Sie Ihren Kunden, Probleme rund um die Uhr selbst zu lösen." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/iseteenindustarkvara/" title="LiveAgenti pakutav klientide iseteenindustarkvara laiendab Teie tugiteenuse võimalusi. Võimaldage oma klientidel probleeme ööpäevaringselt ise lahendada." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/software-de-autoservicio/" title="Amplía las capacidades de tu soporte con el software de asistencia técnica y autoservicio de LiveAgent. Permite que tus clientes resuelvan sus problemas por sí mismos--24/7." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/logiciel-en-libre-service/" title="Découvrez LiveAgent, le meilleur logiciel de libre-service client en 2024, conçu pour améliorer l'expérience et la satisfaction de vos clients. Profitez de fonctionnalités avancées comme le chat en direct, le ticketing, et un centre d'appels, avec une assistance 24/7 et une personnalisation flexible. Choisissez parmi différents modèles de tarification sans frais d'installation et annulez à tout moment. Transformez vos capacités d'assistance et laissez vos clients résoudre leurs problèmes en toute autonomie." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/logismiko-autoeksypiretisis/" title="Το λογισμικό αυτοεξυπηρέτησης πελατών του LiveAgent θα επεκτείνει τις δυνατότητες υποστήριξής σας. Δώστε τη δυνατότητα στους πελάτες σας να επιλύουν προβλήματα μόνοι τους 24/7." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </span> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/software-self-service/" title="Il software di self-service per i clienti di LiveAgent amplierà le tue capacità di assistenza. Consenti ai tuoi clienti di risolvere i problemi da soli, 24 ore su 24, 7 giorni su 7." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/pasapkalposanas-programmatura/" title="Paplašiniet atbalsta iespējas ar LiveAgent palīdzības dienesta un pašapkalpošanās programmatūru. Ļaujiet saviem klientiem pašiem risināt problēmas - 24 stundas diennaktī, 7 dienas nedēļā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/savitarnos-platforma/" title="LiveAgent sukurta klientų savitarnos programinė įranga išplės jūsų aptarnavimo galimybes. Leiskite savo klientams savarankiškai spręsti problemas 24/7." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/onkiszolgalo-szoftver/" title="Bővítse támogatási képességeit a LiveAgent önkiszolgáló szoftverportáljával. Lehetővé teszi ügyfeleinek, hogy önállóan oldják meg a problémákat - a nap 24 órájában." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/selfservice-software/" title="Verbeter uw klantenservice en klanttevredenheid met LiveAgent's Nederlandse selfservice software. Bied een alles-in-één portaal met kennisbank, FAQ's en forums, verlaag ondersteuningskosten en verhoog vertegenwoordigersproductiviteit. Probeer nu gratis!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/selvbetjent-programvare/" title="Oppdag hvordan selvbetjeningsprogramvare kan forbedre kundetilfredshet, redusere kostnader og øke effektiviteten i 2024. Utforsk de beste alternativene og funksjonene som tilbys av LiveAgent for å la kundene dine løse problemer selv, når som helst. Les mer om trender, implementering og ledende leverandører i bransjen." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/narzedzie-self-service/" title="Zwiększ satysfakcję klientów i produktywność dzięki narzędziu self-service od LiveAgent. Oferujemy kompleksową obsługę klientów w wielu kanałach bez długoterminowych umów i ukrytych opłat. Wypróbuj za darmo i dołącz do ponad 21 tysięcy zadowolonych użytkowników!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/self-service-software/" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/po-samoobsluzhivaniya/" title="Функционал клиентского самообслуживания в LiveAgent позволит вам расширить ваши возможности в клиентской поддержке. Пусть ваши клиенты самостоятельно и в любое время дня или ночи находят решения для возникающих у них проблем." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/samoobsluzny-softver/" title="Zákaznícky samoobslužný softvér od LiveAgenta rozšíri vaše možnosti podpory. Umožnite vašim zákazníkom vyriešiť problémy samým 24/7." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/samopostrezna-programska-oprema/" title="Razširite svoje možnosti podpore s pomočjo uporabniške službe in samopostrežne programske opreme LiveAgent. Omogočite strankam, da težave rešujejo same - 24 ur na dan, 7 dni v tednu." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/zizhu-fuwu-ruanjian/" title="使用 LiveAgent 的帮助台和自助服务软件提升您的支持能力。帮助您的客户随时自助解决问题。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/sariling-serbisyo-na-software/" title="Palawakin ang iyong mga kakayahan sa suporta gamit ang help desk at sariling serbisyo na software ng LiveAgent. Hayaan ang iyong mga kustomer na malutas ang mga isyu sa kanilang sarili -- 24/7." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/phan-mem-dich-vu-tu-ho-tro/" title="Mở rộng khả năng trợ giúp khách hàng của bạn bằng phần mềm hỗ trợ khách hàng và dịch vụ tự hỗ trợ (self-service) của LiveAgent. Cho phép khách hàng tự giải quyết các vấn đề của mình -- 24/7." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Bliski istok</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/self-service-software/" title="سيعمل برنامج الخدمة الذاتية للعملاء من LiveAgent على توسيع إمكانيات الدعم لديك. قم بتمكين عملائك من حل المشكلات بأنفسهم على مدار الساعة طوال أيام الأسبوع." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/self-service-software/" title="Discover the best customer self-service software of 2024 with LiveAgent. Enhance customer satisfaction and cut costs by automating support processes, offering 24/7 assistance through ticketing, live chat, call center management, and customer portals. Compare top providers like Zoho Desk, Intercom, and Help Scout for optimal business solutions. Explore features, pricing, and benefits to revolutionize your customer support experience today." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/software-de-autoatendimento/" title="Amplie seus recursos de suporte com o help desk e software de autoatendimento do LiveAgent. Permita que seus clientes resolvam problemas por conta própria 24/7" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopirano!"> <div class="Post Post--sidebar-right"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Odlična korisnička usluga počinje s boljim help desk softverom. Pogledajte prednosti LiveAgent-a i započnite s upotrebom za 5 minuta." hreflang="hr" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Samoposlužni softver</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-samoposlu-ni-softver">Samoposlužni softver</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Samoposlužni softver omogućuje korisnicima samostalno rješavanje problema, smanjujući potrebu za korisničkom podrškom. Članak pokriva prednosti, značajke i trendove te ističe najbolje ponuđače u 2024.</p></div>   <div class="compact-header__date"> <span itemprop="datePublished" content="2020-07-28 1:46 pm +02:00"> Published on July 28, 2020 </span> by <a href="https://www.liveagent.hr/author/daniel-pison/" title="Discover expert insights on AI integration in customer service with Daniel Pison at LiveAgent. Elevate your support strategy today!" hreflang="hr" onover-preload="1">Daniel Pison</a>. <span itemprop="dateModified" content="November 23, 2023 1:46 pm +02:00"> Zadnje izmijenjeno u November 23, 2023 u 1:46 pm. </span> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-customer-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Što je samoposlužni softver za klijente?</span></a><a href="#how-does-self-service-software-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Kako samoposlužni softver funkcionira?</span></a><a href="#components-of-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Dijelovi samoposlužnog softvera</span></a><a href="#ticketing" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Tiketing</span></a><a href="#live-chat-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Live chat softver</span></a><a href="#call-center-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Softver za pozivni centar</span></a><a href="#customer-portal" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Korisnički portal</span></a><a href="#key-features-of-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Ključne značajke samoposlužnog softvera</span></a><a href="#social-media-management" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Upravljanje društvenim medijima</span></a><a href="#knowledge-base" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Baza znanja</span></a><a href="#live-chat-widget" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Live chat widget</span></a><a href="#24-7-automation" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">24/7 automatizacija</span></a><a href="#self-service-portal" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Samoposlužni portal</span></a><a href="#how-to-choose-the-best-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Kako izabrati najbolji samoposlužni softver?</span></a><a href="#benefits-of-using-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Prednosti korištenja samoposlužnog softvera</span></a><a href="#trends-related-to-customer-self-service-software-in-2022" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Trendovi vezani za samoposlužni softver za klijente u 2024</span></a><a href="#implementation-of-customer-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Implementacija samoposlužnog softvera za klijente</span></a><a href="#cost-of-customer-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Cijena samoposlužnog softvera za klijente</span></a><a href="#what-do-customers-think-of-liveagent-all-in-one-customer-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Što klijenti misle o LiveAgent-ovom kompaktnom samoposlužnom softveru za klijente?</span></a><a href="#top-20-providers-of-customer-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Top 20 ponuđača samoposlužnog softvera za klijente</span></a><a href="#1-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">1. LiveAgent</span></a><a href="#2-zoho-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">2. Zoho Desk</span></a><a href="#3-intercom" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">3. Intercom</span></a><a href="#4-help-scout" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">4. Help Scout</span></a><a href="#5-whatfix" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">5. Whatfix</span></a><a href="#6-zendesk" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">6. Zendesk</span></a><a href="#7-gladly" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">7. Gladly</span></a><a href="#8-hubspot" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">8. HubSpot</span></a><a href="#9-ada" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">9. Ada</span></a><a href="#10-document360" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">10. Document360</span></a><a href="#11-hornbill-service-manager" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">11. Hornbill Service Manager</span></a><a href="#12-freshdesk-contact-center" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">12. Freshdesk contact center</span></a><a href="#13-helpshift" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">13. Helpshift</span></a><a href="#14-teamsupport" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">14. TeamSupport</span></a><a href="#15-kustomer" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">15. Kustomer</span></a><a href="#16-airkit" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">16. Airkit</span></a><a href="#17-livehelpnow" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">17. LiveHelpNow</span></a><a href="#18-replicant" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">18. Replicant</span></a><a href="#19-apty" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">19. Apty</span></a><a href="#20-solvvy" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">20. Solvvy</span></a><a href="#is-a-trial-version-of-self-service-software-useful" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Je li probna verzija samoposlužnih softvera korisna?</span></a><a href="#advantages-of-the-demo-version-of-self-service-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Prednosti demo verzije samoposlužnog softvera</span></a><a href="#conclusion" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Zaključak</span></a></div></div></div></div>   </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="BlogPost__content Post__content"> <div class="Content"> <p></p><p>Samoposlužni softver je popularno rješenje za kompanije koje žele srezati troškove i poboljšati zadovoljstvo klijenata. <a href="https://www.liveagent.hr/samoposluzni-softver/" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Samoposlužni softver korisničke podrške</a> nudi baze znanja i samoposlužne portale tako da poduzeća mogu automatski pomagati korisnicima 24/7. Ovaj članak će istražiti kako ovi sustavi rade i koji je najbolji za vas.</p> <div class="wp-block-group Post__content__whatis-headline is-layout-flow wp-block-group-is-layout-flow"> <h2 class="wp-block-heading" id="h-what-is-customer-self-service-software">Što je samoposlužni softver za klijente?</h2> <p></p><p>Samoposlužni softver za klijente je vrsta korisničke službe koja omogućuje klijentima da pomognu sami sebi. Ovaj izraz se koristi za sustave korisničke podrške koji su većinom automatizirani, uz minimalnu ljudsku intervenciju. Možete pristupiti samoposlužnom softveru kroz različite medije, kao što su <a href="https://www.liveagent.hr/live-chat-softver/" title="Otkrijte najboljih 15 live chat softvera za 2024. uz LiveAgent! Poboljšajte angažman korisnika i pretvorite posjetitelje u klijente uz naš brz i pouzdan chat. Isprobajte besplatno, bez kreditne kartice, i uživajte u vrhunskim značajkama za korisničku podršku." hreflang="hr" onover-preload="1">live chat</a> na web stranicama ili mobilnim aplikacijama. Ovaj softver obično daje odgovore na najčešća pitanja te resurse koji omogućuju klijentima da riješe svoje probleme bez traženja pomoći od predstavnika kompanije.</p> </div> <p></p><p>Samoposlužni softver za klijente je ključan jer smanjuje vrijeme odgovora, štedi vrijeme, novac i omogućuje kompanijama pružanje bolje podrške svojim klijentima. Pošto se poslovni prioriteti mijenjaju prema pružanju izvrsnog iskustva na svim kanalima, prikladno i visokokvalitetno korisničko iskustvo je potrebno za uspjeh. Samoposlužni softver za klijente to nudi. Ovaj softver se nudi u više planova pretplate i većina ponuđača nudi besplatnu probnu verziju.</p> <h2 class="wp-block-heading" id="how-does-self-service-software-work">Kako samoposlužni softver funkcionira?</h2> <p></p><p>Većina rješenja za samoposlužni softver pruža klijentima naplate, police i generalno znanje o proizvodu. To čine putem <a href="https://www.liveagent.hr/funkcionalnosti/ivr-interaktivni-glasovni-odgovor/" urlslab_href_old="https://www.liveagent.hr/momayezat/ivr-interaktivni-glasovni-odgovor/" title="Odvedite svoje korisnike stručnjacima tijekom glasovnih poziva pomoću Interaktivnog glasovnog odgovora. Napravite vlastita IVR stabla i preusmjeravajte pozive gdje ih želite." hreflang="hr" onover-preload="1">interaktivnih glasovnih odgovora</a>, tekstualnih poruka, emaila, podrške putem portala, mobilnih aplikacija, online <a href="https://www.liveagent.hr/funkcionalnosti/pracenje-ugradeno-u-chat/" title="Procijenite utjecaj chata uživo na konverzije vaše web stranice ili utjecaj vaših agenata na broj prodaj pomoću ugrađenog praćenja chata." hreflang="hr" onover-preload="1">chata</a> i društvenih medija. Korisnici mogu pristupiti relevantnim informacijama 24/7 koristeći navedene značajke kao dodatak samoposlužnim portalima i bazama znanja.</p> <h2 class="wp-block-heading" id="components-of-self-service-software">Dijelovi samoposlužnog softvera</h2> <p></p><p>Glavni dijelovi samoposlužnog sustava su funkcija za pretragu, <a href="https://www.liveagent.hr/tiketing-softver/" title="Istražite izbor tiketing softvera koji su najčešće korišteni na tržištu. Izaberite idealni tiketing alat i podignite vašu korisničku uslugu u zvijezde." hreflang="hr" onover-preload="1">tiketing sustav</a>, integracija računalne telefonije i <a href="https://www.liveagent.hr/liveagent-softver-za-bazu-znanja/" urlslab_href_old="https://www.liveagent.hr/baza-znanja-softver/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">baza znanja</a>. Ovi alati vam omogućuju objavu informacija kojima korisnici mogu lako pristupiti 24/7. Prije odabira samoposlužnog softverskog rješenja, trebate se upoznati sa njegovim bitnim dijelovima.</p> <h3 class="wp-block-heading" id="ticketing">Tiketing</h3> <p></p><p><a href="https://www.liveagent.hr/tiketing-softver/" title="Istražite izbor tiketing softvera koji su najčešće korišteni na tržištu. Izaberite idealni tiketing alat i podignite vašu korisničku uslugu u zvijezde." hreflang="hr" onover-preload="1">Tiketing</a> je uobičajena značajka samoposlužnih softverskih aplikacija. Ova komponenta omogućuje korisnicima predavanje zahtjeva i suradnju s IT profesionalcima na rješenju problema. Jednom kada se tiket preda, postaje vidljiv jednom ili više tehničara koji će riješiti problem korisnika. <a href="https://www.liveagent.hr/tiketing-softver/" title="Istražite izbor tiketing softvera koji su najčešće korišteni na tržištu. Izaberite idealni tiketing alat i podignite vašu korisničku uslugu u zvijezde." hreflang="hr" onover-preload="1">Tiketing</a> komponenta upravlja životnim ciklusom od kreacije, korištenjem ažuriranja statusa, rješavanja problema i zatvaranja. U nekim sustavima, <a href="https://www.liveagent.hr/funkcionalnosti/spajanje-tiketa/" title="Otkrijte značajku spajanja tiketa s LiveAgent-om koja olakšava rad vašeg tima kombiniranjem više tiketa o istom problemu u jedan. Isprobajte besplatno 14 dana i pojednostavite korisničku podršku bez obaveza. Pridružite se zadovoljnim korisnicima uz LiveAgent!" hreflang="hr" onover-preload="1">tiketi</a> također sadrže privitke kao što su snimke zaslona ili zapisi kako bi pomogli tehničarima da razumiju problem. Jednom kada je problem riješen, tiket je zatvoren.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/01/Support-ticketing-software-LiveAgent-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 01 - Support Ticketing Software LiveAgent 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/31cfe88ca86079c8a7e96053c7373569/Support-ticketing-software-LiveAgent-1-1024x541.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/3e5c7ce6b562148f7fe5f3acc2f7453e/Support-ticketing-software-LiveAgent-1-300x158.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/82decb1a20db4330544ee6f7b036792a/Support-ticketing-software-LiveAgent-1-768x405.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/39025ea60df30820fe6b8fda68288718/Support-ticketing-software-LiveAgent-1-95x50.png.webp 95w, https://www.liveagent.hr/wp/urlslab-download/ff643aeee1e5bc604c2fc6580aa1500b/Support-ticketing-software-LiveAgent-1-47x25.png.webp 47w, https://www.liveagent.hr/wp/urlslab-download/90161e9f13aecf6a3a965b8589b5e001/Support-ticketing-software-LiveAgent-1-635x335.png.webp 635w, https://www.liveagent.hr/wp/urlslab-download/228e6caf9cf0b756ea22df1c61a76878/Support-ticketing-software-LiveAgent-1-700x370.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/6c4b2519d07f94c597bdba794c20e2a5/Support-ticketing-software-LiveAgent-1-185x98.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/a2a9d80f3e750c1bcaa3184d984b0149/Support-ticketing-software-LiveAgent-1-110x58.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/3e249b7d80eaa4b9a28d3d83619e217f/Support-ticketing-software-LiveAgent-1-485x256.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/06ef96ca2ada361cf366bf1d07d68197/Support-ticketing-software-LiveAgent-1-42x22.png.webp 42w, https://www.liveagent.hr/wp/urlslab-download/201f0983a644fce43aa09f92c2b3ddd2/Support-ticketing-software-LiveAgent-1-250x132.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/2fa197ddf4ef2f6ff2f21646ae912b32/Support-ticketing-software-LiveAgent-1-1024x541.png 1024w, https://www.liveagent.hr/wp/urlslab-download/a20513d255828bc7b1c6ea756b94dc9a/Support-ticketing-software-LiveAgent-1-300x158.png 300w, https://www.liveagent.hr/wp/urlslab-download/5e3668f8d5297702636f98be1863ccd3/Support-ticketing-software-LiveAgent-1-768x405.png 768w, https://www.liveagent.hr/wp/urlslab-download/531518b832cf0bd43b13e56c907f96e3/Support-ticketing-software-LiveAgent-1-95x50.png 95w, https://www.liveagent.hr/wp/urlslab-download/87a33dfefe9a5ee4258ab14d65fa8c63/Support-ticketing-software-LiveAgent-1-47x25.png 47w, https://www.liveagent.hr/wp/urlslab-download/b5d1ca2c690aaf964746a2d568afa2a6/Support-ticketing-software-LiveAgent-1-635x335.png 635w, https://www.liveagent.hr/wp/urlslab-download/d2046fcff413cc7e39eff24d6497dec0/Support-ticketing-software-LiveAgent-1-700x370.png 700w, https://www.liveagent.hr/wp/urlslab-download/fed9b29439c686e312ceab3690075f94/Support-ticketing-software-LiveAgent-1-185x98.png 185w, https://www.liveagent.hr/wp/urlslab-download/a404ffa9f18b9f32cb35940264756c3a/Support-ticketing-software-LiveAgent-1-110x58.png 110w, https://www.liveagent.hr/wp/urlslab-download/6082c9fe2acc7cd32a2dff8d7f4dd9ad/Support-ticketing-software-LiveAgent-1-485x256.png 485w, https://www.liveagent.hr/wp/urlslab-download/fa895c71fed100732f558069fb59b04e/Support-ticketing-software-LiveAgent-1-42x22.png 42w, https://www.liveagent.hr/wp/urlslab-download/8c5b719fa6fa7c17003badf57d8698ca/Support-ticketing-software-LiveAgent-1-250x132.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/31cfe88ca86079c8a7e96053c7373569/Support-ticketing-software-LiveAgent-1-1024x541.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="541" alt="Podrška-tiketing-softver-LiveAgent-1" class="wp-image-179767" data-src="https://www.liveagent.hr/wp/urlslab-download/2fa197ddf4ef2f6ff2f21646ae912b32/Support-ticketing-software-LiveAgent-1-1024x541.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="28"></picture></a></figure> <h3 class="wp-block-heading" id="live-chat-software">Live chat softver</h3> <p></p><p>Live chat softver vam omogućuje brzi chat s klijentima kada imaju problem. Live chat softver je pogonjen automatizacijom i pomaže vašim klijentima korištenjem automatskih odgovora ili povezivanjem s određenim agentom korisničke službe. Najbolji samoposlužni softver u 2023. pruža automatska rješenja putem live chata i povezuje se s agentima po potrebi. Kao dodatak, možete integrirati live chat u veći broj platformi treće strane.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/12/Live-Chat-Software-by-LiveAgent.gif" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Live Chat Software By LiveAgent.gif" onover-preload="1"><img decoding="async" width="324" height="438" alt="Live chat software by LiveAgent" class="wp-image-167328" data-src="https://www.liveagent.hr/wp/urlslab-download/51dd69d07c2201f99da993df91950dc2/Live-Chat-Software-by-LiveAgent.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"></a></figure> <h3 class="wp-block-heading" id="call-center-software">Softver za pozivni centar</h3> <p></p><p>Dio samoposlužnog softvera koji se odnosi na pozivni centar omogućuje vašem timu da razgovara s klijentima kada vas oni trebaju, u slučaju da automatska rješenja nisu riješila njihov problem. U <a href="https://www.liveagent.ae/momayezat/call-center-overview/" title="مصطلح مركز الاتصال هو مصطلح لمكتب مركزي واحد يستخدم لتلقي أو إجراء عدد كبير من المكالمات. اقرأ المزيد عن مراكز الاتصال." hreflang="ar" onover-preload="1">pozivnom centru</a>, pozivi se dodjeljuju dostupnim agentima po redu zaprimanja. Bez pozivnog centra, nećete moći primati dolazne pozive ili prikladno rasporediti osoblje.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/call-center-management-call-history.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Call Center Management Call History.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/f11e203f1cf7b3e7a320602aaf7c7a74/call-center-management-call-history-1024x641.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/0ffc4d41d10dd541caed2b557ea3217f/call-center-management-call-history-300x188.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/827ee308e972c781c23d641875d4d940/call-center-management-call-history-768x481.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/8cff1dd64648745caef0b02fa1ab2b28/call-center-management-call-history-80x50.png.webp 80w, https://www.liveagent.hr/wp/urlslab-download/c1ba61b6486282d188d72a1e47d7ab44/call-center-management-call-history-40x25.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/a9a9eea584e347680445ff3385e70899/call-center-management-call-history-535x335.png.webp 535w, https://www.liveagent.hr/wp/urlslab-download/4e2e31dacc30bfd474459129009e7a3d/call-center-management-call-history-639x400.png.webp 639w, https://www.liveagent.hr/wp/urlslab-download/0115b0175dfc3412e9bbf39bbca5a4ec/call-center-management-call-history-185x116.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/8ba6e8e53aab2eda85768127881ed2de/call-center-management-call-history-110x69.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/6182299dbd98e3af3a95aded71e2def7/call-center-management-call-history-485x303.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/54bfcad5861319df320e1ee93b9b255e/call-center-management-call-history-1024x641.png 1024w, https://www.liveagent.hr/wp/urlslab-download/44a82144de6cdf4ee8121a08624da1c8/call-center-management-call-history-300x188.png 300w, https://www.liveagent.hr/wp/urlslab-download/1dac2b898de178aede59094b7155acfb/call-center-management-call-history-768x481.png 768w, https://www.liveagent.hr/wp/urlslab-download/45e0dd87eeb8a4f3f589a2bd158527ae/call-center-management-call-history-80x50.png 80w, https://www.liveagent.hr/wp/urlslab-download/f0d9f88ca6fa077a65c33882cc5362f9/call-center-management-call-history-40x25.png 40w, https://www.liveagent.hr/wp/urlslab-download/5fa6f3e14fab1721366680a0c89c44fa/call-center-management-call-history-535x335.png 535w, https://www.liveagent.hr/wp/urlslab-download/9e19af3a41a44a74e8d3c052c122c475/call-center-management-call-history-639x400.png 639w, https://www.liveagent.hr/wp/urlslab-download/03a5e47df165871a615ebff00d891b46/call-center-management-call-history-185x116.png 185w, https://www.liveagent.hr/wp/urlslab-download/37bde8f4802025e8006596464c0143dd/call-center-management-call-history-110x69.png 110w, https://www.liveagent.hr/wp/urlslab-download/5b31db3503403ca7c0b16874e3917790/call-center-management-call-history-485x303.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/f11e203f1cf7b3e7a320602aaf7c7a74/call-center-management-call-history-1024x641.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="641" alt="upravljanje-pozivnim-centrom-povijest-poziva" class="wp-image-142438" data-src="https://www.liveagent.hr/wp/urlslab-download/54bfcad5861319df320e1ee93b9b255e/call-center-management-call-history-1024x641.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"></picture></a></figure> <h3 class="wp-block-heading" id="customer-portal">Korisnički portal</h3> <p></p><p><a href="https://www.liveagent.hr/softver-korisnicki-portal/" title="Omogućite korisnicima pristup resursima i praćenju tiketa uz LiveAgent korisnički portal. Besplatni probni period bez kreditne kartice!" hreflang="hr" onover-preload="1">Korisnički portali</a> omogućuju vašim klijentima pristup bazi znanja. Putem ovih portala možete dijeliti informacije s vašim klijentima te rješavati pritužbe. Dodatno, možete smanjiti vrijeme koje klijenti potroše na razgovor s vašim agentima kreiranjem foruma zajednice, informativne baze podataka i FAQ sekcije unutar vašeg korisničkog portala. Stručan korisnički portal je ključan dio najboljeg samoposlužnog softvera.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/12/Customer-Portal-Overview.gif" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Customer Portal Overview.gif" onover-preload="1"><img decoding="async" width="800" height="427" alt="LiveAgent - customer portal animation" class="wp-image-165515" data-src="https://www.liveagent.hr/wp/urlslab-download/42503a8628981ce5495c9fc8f33c99b2/Customer-Portal-Overview.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></a></figure> <div class="InternalLinks__wrapper"> <a href="/probni-period/" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <div class="InternalLinks__element" style="background-position:center center;background-size:contain;" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/bg_internal_link.png"> <div class="InternalLinks__element__image"><img decoding="async" data-src="https://www.liveagent.hr/wp/urlslab-download/2d41852d01b41ce1cb5a20d89873cea1/selfservice-alternative.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></div> <div class="InternalLinks__element__content"> <div class="InternalLinks__element__content__title">View best rated <div class="InternalLinks__element__content__title--orange">Self-service alternatives</div> </div> <div class="InternalLinks__element__content__text">Find out which solution will help you decrease ticket loads while increasing customer satisfaction and sales.</div> </div> <div class="InternalLinks__element__button" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/arrow-right.svg"></div> </div> </a> </div> <h2 class="wp-block-heading" id="key-features-of-self-service-software">Ključne značajke samoposlužnog softvera</h2> <p></p><p>Samoposlužni softver vam daje pristup svim podacima s jedne platforme. To znači da kada korisnik ima problem, on može potražiti rješenje unutar <a href="https://www.liveagent.hr/help-desk-softver/" title="Unaprijedite korisničku podršku uz LiveAgent! Pročitajte članke, recenzije i isprobajte besplatno 14 dana." hreflang="hr" onover-preload="1">kompaktnog centra za podršku</a>. Ako korisnici ne mogu naći zadovoljavajući odgovor, mogućnosti eskalacije kao što su email podrška, live chat, baza znanja i samoposlužni portal su na njihovom raspolaganju. Ključne značajke uključuju:</p> <h3 class="wp-block-heading" id="social-media-management">Upravljanje društvenim medijima</h3> <p></p><p>Komponenta za <a href="https://www.liveagent.ae/social-media-customer-service/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="ar" onover-preload="1">upravljanje društvenim medijima</a> je dio najbolih softverskih sustava samoposluge koji vas povezuje s klijentima putem društvenih medija. Kroz upravljanje svojom prisutosti u društvenim medijima, možete vidjeti gdje i kako najbolje možete pružiti informacije za svoje klijente. Možete koristiti te informacije za daljnje upravljanje svojom digitalnom prisutnosti i poboljšati iskustvo korisničke službe.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Twitter-connection.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Twitter Connection.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/57ef6f4ee8c91df78844e80038569e83/Mockup-Twitter-connection.png.webp 926w, https://www.liveagent.hr/wp/urlslab-download/8324dc12375da0725a65069d3795b235/Mockup-Twitter-connection-300x205.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/50753bb2da5ddc7c887b725b25a95f58/Mockup-Twitter-connection-768x525.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/34ba44edfb82311d7d9ead53d1011702/Mockup-Twitter-connection-73x50.png.webp 73w, https://www.liveagent.hr/wp/urlslab-download/b413fe71096695771384aa27807d58da/Mockup-Twitter-connection-37x25.png.webp 37w, https://www.liveagent.hr/wp/urlslab-download/ba0f68692a4ccc656b6a8529ced1fdfa/Mockup-Twitter-connection-490x335.png.webp 490w, https://www.liveagent.hr/wp/urlslab-download/53bc1cf219f130e595b653658fca841f/Mockup-Twitter-connection-585x400.png.webp 585w, https://www.liveagent.hr/wp/urlslab-download/15c5c79f4ee5b2b15d072ae3dac488d4/Mockup-Twitter-connection-185x126.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/3f7f4835158a593648798f0d595afcbd/Mockup-Twitter-connection-110x75.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/7a140359e2c1497f73f14c0c46f5e181/Mockup-Twitter-connection-485x332.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/6adadd4604baa4b5e51ee1c57c158edb/Mockup-Twitter-connection-32x22.png.webp 32w, https://www.liveagent.hr/wp/urlslab-download/d677687cbd66a46f10824db2fd31bbf6/Mockup-Twitter-connection-250x171.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 926px) 100vw, 926px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/833b9c9d81a7493e55d029016caf92a8/Mockup-Twitter-connection.png 926w, https://www.liveagent.hr/wp/urlslab-download/ac3cf529a3ca5fed5b603842c00f8296/Mockup-Twitter-connection-300x205.png 300w, https://www.liveagent.hr/wp/urlslab-download/e864ec01811cd32ccca0c91203576def/Mockup-Twitter-connection-768x525.png 768w, https://www.liveagent.hr/wp/urlslab-download/11e7e8c57820a5072d48a3f6f2ef68c3/Mockup-Twitter-connection-73x50.png 73w, https://www.liveagent.hr/wp/urlslab-download/f8063650c4ae73ffa0f1f8d8e95336e3/Mockup-Twitter-connection-37x25.png 37w, https://www.liveagent.hr/wp/urlslab-download/0f7137f2e071479a9b1c0a4a2be22d7e/Mockup-Twitter-connection-490x335.png 490w, https://www.liveagent.hr/wp/urlslab-download/52ef003c8f0e8c50fabf5d05cfe79fcb/Mockup-Twitter-connection-585x400.png 585w, https://www.liveagent.hr/wp/urlslab-download/5499f28da64a20f1c58afae875ba2104/Mockup-Twitter-connection-185x126.png 185w, https://www.liveagent.hr/wp/urlslab-download/901961ac65cbec4a0e53741de374e74e/Mockup-Twitter-connection-110x75.png 110w, https://www.liveagent.hr/wp/urlslab-download/ff95ba31eb743ea22e58e78b66f0a462/Mockup-Twitter-connection-485x332.png 485w, https://www.liveagent.hr/wp/urlslab-download/5eee8dd0a6ca0c55be2a6749a85cdbce/Mockup-Twitter-connection-32x22.png 32w, https://www.liveagent.hr/wp/urlslab-download/1cd1158260e75c7a3fc4095cb63e731b/Mockup-Twitter-connection-250x171.png 250w" urlslab-lazy="yes" sizes="(max-width: 926px) 100vw, 926px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/57ef6f4ee8c91df78844e80038569e83/Mockup-Twitter-connection.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="926" height="633" alt="Povezivanje Twittera s help desk softverom - LiveAgent" class="wp-image-201722" data-src="https://www.liveagent.hr/wp/urlslab-download/833b9c9d81a7493e55d029016caf92a8/Mockup-Twitter-connection.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <h3 class="wp-block-heading" id="knowledge-base">Baza znanja</h3> <p></p><p>Najbolji samoposlužni softver uključuje bazu znanja. <a href="https://www.liveagent.hr/liveagent-softver-za-bazu-znanja/" urlslab_href_old="https://www.liveagent.hr/baza-znanja-softver/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Baza znanja</a> sadrži svu dokumentaciju i resurse potrebne klijentima kako bi se snašli u vezi softvera i njegovih značajki. Na primjer, baza znanja se može sastojati od videa, stručnih članaka i FAQ sekcije.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/03/Mockup-Knowledgebase-customization-1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 03 - Mockup Knowledgebase Customization 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/eab1e088ebede48e201be54bdc1ec88f/Mockup-Knowledgebase-customization-1-1024x506.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/242ff74ce72995941d297236c302dc7f/Mockup-Knowledgebase-customization-1-300x148.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/4ddd33cb51a2f81f012409b98eb2da18/Mockup-Knowledgebase-customization-1-768x380.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/e899eeb7cbbd21f618ccf83037be93d5/Mockup-Knowledgebase-customization-1-101x50.png.webp 101w, https://www.liveagent.hr/wp/urlslab-download/6a7aec5088f802c8fabdd6b5d0b41010/Mockup-Knowledgebase-customization-1-51x25.png.webp 51w, https://www.liveagent.hr/wp/urlslab-download/7e42305b2d166314e5f4e1dfb9be5aff/Mockup-Knowledgebase-customization-1-678x335.png.webp 678w, https://www.liveagent.hr/wp/urlslab-download/5eafeb44bc4beb37a6aa15a6b19ef69d/Mockup-Knowledgebase-customization-1-700x346.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/10a88df5307443cdd808fdbc5860faec/Mockup-Knowledgebase-customization-1-185x91.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/e047c402b739cfd36525fdb24474b814/Mockup-Knowledgebase-customization-1-110x54.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/8c979d91c6fc231a9d089a5fb0b64194/Mockup-Knowledgebase-customization-1-485x240.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/6c1330b6e9600743c8fce9c68ad2a08e/Mockup-Knowledgebase-customization-1-45x22.png.webp 45w, https://www.liveagent.hr/wp/urlslab-download/5095c1293428e95d215f3fe58d18c4b4/Mockup-Knowledgebase-customization-1-250x124.png.webp 250w, https://www.liveagent.hr/wp/urlslab-download/b8455d39178e0a8829a2fc9912661450/Mockup-Knowledgebase-customization-1.png.webp 1145w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/24e138510ec6aba6334ad785b3bf507d/Mockup-Knowledgebase-customization-1-1024x506.png 1024w, https://www.liveagent.hr/wp/urlslab-download/8eee41803f14e63b6beb0e0126a15ada/Mockup-Knowledgebase-customization-1-300x148.png 300w, https://www.liveagent.hr/wp/urlslab-download/0fbe23987f961319c98e394ad86e9eb7/Mockup-Knowledgebase-customization-1-768x380.png 768w, https://www.liveagent.hr/wp/urlslab-download/7f592decd784c51333758627bd9e79de/Mockup-Knowledgebase-customization-1-101x50.png 101w, https://www.liveagent.hr/wp/urlslab-download/b4a334e3f94b911d316332d66fb611b7/Mockup-Knowledgebase-customization-1-51x25.png 51w, https://www.liveagent.hr/wp/urlslab-download/be1ee1f92be47d0ccf38c00a69816582/Mockup-Knowledgebase-customization-1-678x335.png 678w, https://www.liveagent.hr/wp/urlslab-download/f59353f7aafc45eb1e19bede1a224e59/Mockup-Knowledgebase-customization-1-700x346.png 700w, https://www.liveagent.hr/wp/urlslab-download/04a1e22eca834b35bbec5883b67121d8/Mockup-Knowledgebase-customization-1-185x91.png 185w, https://www.liveagent.hr/wp/urlslab-download/114f45845b8a6fac569ecbf13f49aae7/Mockup-Knowledgebase-customization-1-110x54.png 110w, https://www.liveagent.hr/wp/urlslab-download/337d918105e5059d03837bcb618034a0/Mockup-Knowledgebase-customization-1-485x240.png 485w, https://www.liveagent.hr/wp/urlslab-download/ba72b2f93d245bbf7a60a7ae79fef3d7/Mockup-Knowledgebase-customization-1-45x22.png 45w, https://www.liveagent.hr/wp/urlslab-download/5b016cdb15191ef2da1bf6075d520f5f/Mockup-Knowledgebase-customization-1-250x124.png 250w, https://www.liveagent.hr/wp/urlslab-download/889a385214874f6042dd48bbed92f91f/Mockup-Knowledgebase-customization-1.png 1145w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/eab1e088ebede48e201be54bdc1ec88f/Mockup-Knowledgebase-customization-1-1024x506.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="506" alt="Prilagodba baze znanja unutar softvera za korisnički portal - LiveAgent" class="wp-image-203927" data-src="https://www.liveagent.hr/wp/urlslab-download/24e138510ec6aba6334ad785b3bf507d/Mockup-Knowledgebase-customization-1-1024x506.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h3 class="wp-block-heading" id="live-chat-widget">Live chat widget</h3> <p></p><p>Još jedna uobičajena značajka samoposlužnog softvera je <a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/live-chat/" title="Live chat, također poznat i kao live chat softver, je online alat za komunikaciju koji Vam omogućuje razgovor s posjetiteljima Vaše web stranice u stvarnom vremenu." hreflang="hr" onover-preload="1">live chat</a> s agentima, što znači da korisnici mogu koristiti video poziv ili poslati poruku agentu kad god trebaju pomoć. Live chat eliminira čekanje na telefonskoj liniji ili ispred poslovnice jer se svi redovi rješavaju online.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Chat-window-docking.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Chat Window Docking.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/7b3f1ed39ead9c072b61e2d3ea1dd11d/Mockup-Chat-window-docking.png.webp 979w, https://www.liveagent.hr/wp/urlslab-download/ae16af5bf4c006e830338ec5aa25f331/Mockup-Chat-window-docking-300x167.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/579ec3efc8ba4b2c730c1be4291d5046/Mockup-Chat-window-docking-768x428.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/9373fa1cf3f3351e4432c808e6eb019a/Mockup-Chat-window-docking-90x50.png.webp 90w, https://www.liveagent.hr/wp/urlslab-download/a31d1da8cfbcbf393c8ee8a800d7a105/Mockup-Chat-window-docking-45x25.png.webp 45w, https://www.liveagent.hr/wp/urlslab-download/3e18ab1a753b97a4fe2f418e885b52b0/Mockup-Chat-window-docking-601x335.png.webp 601w, https://www.liveagent.hr/wp/urlslab-download/133bb565488b8b158d33d7ce2d355e42/Mockup-Chat-window-docking-700x390.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/0f83ed7c91b541be0f1bae2c5420d37b/Mockup-Chat-window-docking-185x103.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/5994732749b3170ffb7703a32b65b581/Mockup-Chat-window-docking-110x61.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/1944b3ca4f641e4a5825d84a1e4c914e/Mockup-Chat-window-docking-485x270.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/10733c936a07173ffcd1b4f45f0642ff/Mockup-Chat-window-docking-39x22.png.webp 39w, https://www.liveagent.hr/wp/urlslab-download/09679a78b7aa0762aea16d18cb13a571/Mockup-Chat-window-docking-250x139.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 979px) 100vw, 979px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/3481621544786d6d720aafddf4e8f691/Mockup-Chat-window-docking.png 979w, https://www.liveagent.hr/wp/urlslab-download/a09676d46add12ef58187072f8aef47e/Mockup-Chat-window-docking-300x167.png 300w, https://www.liveagent.hr/wp/urlslab-download/fb8306a156cdb0a55bffd7c34042fbef/Mockup-Chat-window-docking-768x428.png 768w, https://www.liveagent.hr/wp/urlslab-download/6e45f50f2e39f2db881801ac7555e06d/Mockup-Chat-window-docking-90x50.png 90w, https://www.liveagent.hr/wp/urlslab-download/6e9e32ed102b33b1983811ebca27f9d4/Mockup-Chat-window-docking-45x25.png 45w, https://www.liveagent.hr/wp/urlslab-download/0ad1f008dca823136474c9b7ca29a616/Mockup-Chat-window-docking-601x335.png 601w, https://www.liveagent.hr/wp/urlslab-download/46a72af875b760dd1ff52ce496ca9036/Mockup-Chat-window-docking-700x390.png 700w, https://www.liveagent.hr/wp/urlslab-download/176ef3a80b28f3ecfdff964fcfc1bfdd/Mockup-Chat-window-docking-185x103.png 185w, https://www.liveagent.hr/wp/urlslab-download/1b415b4819e66fdd05b620d6c6def141/Mockup-Chat-window-docking-110x61.png 110w, https://www.liveagent.hr/wp/urlslab-download/14303b8bd770ca9ddc99ead0f76e1ee4/Mockup-Chat-window-docking-485x270.png 485w, https://www.liveagent.hr/wp/urlslab-download/1da2ab8be135d178c9b124373ad8cbce/Mockup-Chat-window-docking-39x22.png 39w, https://www.liveagent.hr/wp/urlslab-download/9212cf3b03baaccbfc3f350c352ac216/Mockup-Chat-window-docking-250x139.png 250w" urlslab-lazy="yes" sizes="(max-width: 979px) 100vw, 979px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/7b3f1ed39ead9c072b61e2d3ea1dd11d/Mockup-Chat-window-docking.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="979" height="546" alt="Značajka chat prozorčića unutar live chat softvera - LiveAgent" class="wp-image-201420" data-src="https://www.liveagent.hr/wp/urlslab-download/3481621544786d6d720aafddf4e8f691/Mockup-Chat-window-docking.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h3 class="wp-block-heading" id="24-7-automation">24/7 automatizacija</h3> <p></p><p>Kada je automatski sustav u pogonu na web stranici ili intranetu kompanije, klijenti mogu dobiti pomoć 24/7 s bilo koje lokacije koja ima internet vezu. Neprestana automatizacija smanjuje količinu potrebnog osoblja te povećava vaš profit. 66% klijenata nastoji samostalno riješiti svoj problem prije kontaktiranja korisničke podrške. Kako bi automatizirali vaš sustav, možete koristiti standardne poruke, predefinirane odgovore i više baza znanja.</p> <h3 class="wp-block-heading" id="self-service-portal">Samoposlužni portal</h3> <p></p><p>Možete dodati automatske značajke na vaš samoposlužni portal tako da klijenti mogu dobiti odgovore na svoja pitanja 24/7. To može uključivati članke baze znanja, instrukcijska videa, forume zajednice i više. Vaš samoposlužni portal bi trebao biti gdje vaši klijenti traže odgovore prije obraćanja vašim agentima.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Customer-portal.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Customer Portal.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/9ce47652b73c5132736bdc7a0b3c8e68/Mockup-Customer-portal.png.webp 893w, https://www.liveagent.hr/wp/urlslab-download/95147504dadab8c29d8f552871ec2308/Mockup-Customer-portal-300x190.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/ad6aa200a05d9bab920aae7210976e06/Mockup-Customer-portal-768x488.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/fb8492466a7fb3b5962b1982875fc077/Mockup-Customer-portal-79x50.png.webp 79w, https://www.liveagent.hr/wp/urlslab-download/30c6586d180cfaa2f2c3b8caf9207c6a/Mockup-Customer-portal-39x25.png.webp 39w, https://www.liveagent.hr/wp/urlslab-download/16606a37e460dc7c7261216c3f22ebd7/Mockup-Customer-portal-528x335.png.webp 528w, https://www.liveagent.hr/wp/urlslab-download/1c61ced3b29ecccabcfe3c0695c27ede/Mockup-Customer-portal-630x400.png.webp 630w, https://www.liveagent.hr/wp/urlslab-download/47e517d13370d8a82732a6efc2578749/Mockup-Customer-portal-185x117.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/737547da09043e6828ca25b77e97cdab/Mockup-Customer-portal-110x70.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/e14b271bedcf229d6ae9e11f3d86630c/Mockup-Customer-portal-485x308.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/98accd13c190ff86248a1f2d286d6452/Mockup-Customer-portal-35x22.png.webp 35w, https://www.liveagent.hr/wp/urlslab-download/185456dee9224ab347f093b669447582/Mockup-Customer-portal-250x159.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 893px) 100vw, 893px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/fa3bbb745758f92e30b2dedcce72b5ba/Mockup-Customer-portal.png 893w, https://www.liveagent.hr/wp/urlslab-download/77c8e61c7cd25f3a0880d0082effaa90/Mockup-Customer-portal-300x190.png 300w, https://www.liveagent.hr/wp/urlslab-download/66ebce090433a0e2bdecf1f52d53c156/Mockup-Customer-portal-768x488.png 768w, https://www.liveagent.hr/wp/urlslab-download/c8e64644a1189110c7334d2e62859d8c/Mockup-Customer-portal-79x50.png 79w, https://www.liveagent.hr/wp/urlslab-download/ca0576e7c1ad2482b4aa15d3d94cefb3/Mockup-Customer-portal-39x25.png 39w, https://www.liveagent.hr/wp/urlslab-download/48bcf82bc252c777c304d6cd48bd49d5/Mockup-Customer-portal-528x335.png 528w, https://www.liveagent.hr/wp/urlslab-download/79f66920400591502b5b2ce78b13d25a/Mockup-Customer-portal-630x400.png 630w, https://www.liveagent.hr/wp/urlslab-download/45729d0808ba6f97c6408209269d9e58/Mockup-Customer-portal-185x117.png 185w, https://www.liveagent.hr/wp/urlslab-download/c1ec0f287ae4a6c3f52956535a84b047/Mockup-Customer-portal-110x70.png 110w, https://www.liveagent.hr/wp/urlslab-download/f1da190a81474a9a86308f19235b0875/Mockup-Customer-portal-485x308.png 485w, https://www.liveagent.hr/wp/urlslab-download/c9bf32a9137d8d474413a85a76557698/Mockup-Customer-portal-35x22.png 35w, https://www.liveagent.hr/wp/urlslab-download/d7fd0b22d4b1eea5be28219b7994a6af/Mockup-Customer-portal-250x159.png 250w" urlslab-lazy="yes" sizes="(max-width: 893px) 100vw, 893px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/9ce47652b73c5132736bdc7a0b3c8e68/Mockup-Customer-portal.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="893" height="567" alt="Softver za korisnički portal - LiveAgent" class="wp-image-201216" data-src="https://www.liveagent.hr/wp/urlslab-download/fa3bbb745758f92e30b2dedcce72b5ba/Mockup-Customer-portal.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Find what's right for you!</p> <p class="BlockDiscover__text">Are you looking for self-service software that will best suit needs of your company? LiveAgent presents you with plenty of useful functions! Curious?</p> <div class="BlockDiscover__buttons"> <a href="/probni-period/" class="Button Button--knockout" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Try it now</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Dogovorite demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="how-to-choose-the-best-self-service-software">Kako izabrati najbolji samoposlužni softver?</h2> <p></p><p>Lako se zbuniti kada odlučujete kako implementirati samoposlužni softver u vaše poslovanje. Trebate promatrati više područja kako bi <a href="https://www.liveagent.hr/posao/#showWebCalcGenerator" title="Liveagent je softver za pomoć koji se prilagođava potrebama različitih poslovnih modela. Liveagent može pomoći Vašoj tvrtki oko korisničke podrške. Započnite besplatno probno razdoblje od 14 dana. Nije potrebna kreditna kartica. Istražite kako LiveAgent odgovara Vašoj nišnoj agenciji. Edukacija i nevladine organizacije se oslanjaju na LiveAgent." hreflang="hr" onover-preload="1">našli najbolje rješenje potreba vašeg poduzeća</a>. Dodatno možete razmotriti značajke, skalabilnost, obveze i ulaganja u hardver, prije nego izaberete najbolji softver.</p> <h4 class="wp-block-heading" id="commitments">Obveze</h4> <p></p><p>Obveze se razlikuju od softvera do softvera. Samoposlužni softver koji zahtjeva prilagodbu od strane developera će biti puno skuplji od onih koji to ne zahtijevaju. Druge obaveze uključuju vrijeme za <a href="https://www.liveagent.hr/akademija/" urlslab_href_old="/academy/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1">trening</a> koje zaposlenici moraju provesti prije nego mogu baratati softverom. Recimo da osoblje kompanije koje je na prvoj crti ima veliku stopu napuštanja zbog otkaza ili manjka promocija. U tom slučaju, aplikacija koja se brzo nauči i lako koristi će biti prikladnija. Visok stupanj stabilnosti sustava je ključan za kompanije koje se oslanjaju na pokretanje vitalnih programa 24/7.</p> <h4 class="wp-block-heading" id="pricing">Cijene</h4> <p></p><p>Trošak implementacije samoposlužnog rješenja zavisi od različitih faktora kao što su vrijeme treninga, dizajn, implementacija, održavanje, trošak infrastrukture i podrška. Kao rezultat toga, dostupni su <a href="https://www.liveagent.hr/cjenik/" urlslab_href_old="https://www.liveagent.hr/cijene/" title="LiveAgent nudi planove koji počinju od 15 $ po agentu mjesečno i uključuju tiketiranje putem e-pošte, značajku chata uživo, bazu znanja i još mnogo toga. Cijeli paket dostupan je za 69 $ po agentu mjesečno." hreflang="hr" onover-preload="1">različiti cjenovni modeli</a> za samoposlužni softver, uključujući plaćanje po korištenju te mjesečno i godišnje, ovisno o potrebama organizacije.</p> <h4 class="wp-block-heading" id="support">Podrška</h4> <p></p><p>Kada birate samoposlužni softver, želite osigurati da vaš tim može brzo pomoći klijentima koristeći alate podrške. Uvijek je korisno odabrati samoposlužni softver koji ima 24/7 podršku i <a href="https://www.liveagent.hr/predlosci/live-chat/" title="Live chat je još uvijek najpopularniji digitalni kanal za komunikaciju s klijentima. Pogledajte naše besplatne predloške za live chat i iskoristite ih odmah." hreflang="hr" onover-preload="1">chat</a>, pogotovo ako imate velik ili remote tim u različitim vremenskim zonama. Dakle, trebate tražiti opcije podrške koje odgovaraju standardima i ciljevima vašeg poslovanja.</p> <h4 class="wp-block-heading" id="ability-to-scale-up-or-down">Skalabilnost</h4> <p>Neovisno o trenutnoj veličini vašeg poduzeća, trebate izabrati samoposlužni <a href="https://www.liveagent.hr/softver-korisnicke-sluzbe/" title="Izbor softvera korisničke službe za najkorištenije platforme na tržištu. Izaberite idealni i podignite svoju korisničku službu u zvijezde." hreflang="hr" onover-preload="1">softver</a> koji ispunjava trenutne i buduće potrebe vašeg poduzeća. Izaberite samoposlužni softver koji može mijenjati vašu pretplatu za veći ili manji paket — što vam omogućuje laku prilagodbu vaše pretplate na softver kada vaše poslovanje uspori ili ubrza. Skalabilnost trebate uzeti u obzir kako bi osigurali da imate prave značajke i cijene za vaše potrebe. </p> <h4 class="wp-block-heading" id="software-limitations">Ograničenja softvera</h4> <p></p><p>Poznavanje ograničenja svakog samoposlužnog softvera će vam pomoći da izaberete najbolji. Pogledajte trenutni broj vašeg osoblja i koje značajke su vam najvažnije. Na primjer, kontakt kanali, dolazni pozivi, <a href="https://www.liveagent.com/features/video-chat/" urlslab_href_old="https://www.liveagent.com/blog/the-power-of-video-in-the-field-of-customer-service/" title="Get more personal with Video Calls. It works just like a regular video conferencing software. Chat and call with your customers now." hreflang="en-US" onover-preload="1">video podrška</a> i programi za tekstualni chat mogu biti ograničeni softverom koji izaberete i hardverom koji posjedujete. Imajte to na umu prije kupovine samoposlužnog softvera.</p> <h4 class="wp-block-heading" id="collaborative-options">Opcije za suradnju</h4> <p></p><p>Pomoći će vam ako izaberete samoposlužni softver koji surađuje s više alata kao što su telefon, chat, baze znanja i video. Korištenjem <a href="https://www.liveagent.hr/samoposluzni-softver/" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">višekanalnog softvera</a> možete surađivati putem više kanala. Htjet ćete izabrati softver koji omogućuje laku komunikaciju putem unutarnjih, kao i vanjskih kanala.</p> <div class="BlogCTA__wrapper Post__m__negative"> <div class="BlogCTA__element"> <div class="BlogCTA__element__text">Stand out from your competitors with a strong<br> customer service culture</div> <div class="BlogCTA__element__image"></div> <div class="BlogCTA__buttons"> <a href="/probni-period/" class="BlogCTA__element__button Button Button--knockout" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Start free trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Dogovorite demo</span> </a> </div> </div> </div> <h2 class="wp-block-heading" id="benefits-of-using-self-service-software">Prednosti korištenja samoposlužnog softvera</h2> <p></p><p>Ponuda samoposlužnih mogućnosti unutar softvera može pomoći zaposlenicima da obavljaju svoj posao sa smanjenim troškovima a istovremeno povećavaju zadovoljstvo korisnika. <a href="https://www.liveagent.hr/istrazivanje/" urlslab_href_old="/research/" title="Istrazivanje" hreflang="hr" onover-preload="1">Značajne koristi</a> korištenja samoposlužnog softvera su smanjeni troškovi, povećana produktivnost i zadovoljstvo korisnika korištenjem automatskih akcija.</p> <ul class="wp-block-list"> <li><p><strong>Smanjeni troškovi</strong> – Uvođenje samoposlužnog softvera nudi značajno smanjenje troškove jer je potrebno manje obuke i manje agenata za rješavanje problema klijenata. Samoposlužni softver također može pojednostaviti vašu internu obuku svojim člancima baze znanja.</p></li> <li><p><strong>Povećana produktivnost</strong> – Samoposlužni softver može povećati produktivnost kada se pravilno implementira. Kao rezultat toga, potrebe klijenata su brže zadovoljene i agenti mogu rješavati probleme koji zahtijevaju pažnju.</p></li> <li><p><strong>Zadovoljstvo klijenata</strong> – Samoposlužni softver povećava razine zadovoljstva među klijentima zbog svoje sposobnosti pristupa 24/7. 27% klijenata kaže da je nedostatak kontaktiranja korisničke službe putem kanala koji oni preferiraju doprinijeo lošem korisničkom iskustvu. Izbjegnite to kako bi poboljšali odnose s klijentima i njihovo zadovoljstvo.</p></li> </ul> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2019/09/How-To-Measure-Customer-Satisfaction.jpg" data-lightbox="gallery" title="App - Uploads - 2019 - 09 - How To Measure Customer Satisfaction.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6373844dd888f6e4c0193fc445c55c93/How-To-Measure-Customer-Satisfaction.jpg.webp 600w, https://www.liveagent.hr/wp/urlslab-download/59bd3faf7fe6ea21e02a1935785dc4cc/How-To-Measure-Customer-Satisfaction-300x158.jpg.webp 300w, https://www.liveagent.hr/wp/urlslab-download/3465b470e99e1572d06be4c96e508e53/How-To-Measure-Customer-Satisfaction-95x50.jpg.webp 95w, https://www.liveagent.hr/wp/urlslab-download/095ff6db0214e96e5f98711583216664/How-To-Measure-Customer-Satisfaction-48x25.jpg.webp 48w, https://www.liveagent.hr/wp/urlslab-download/c2537454f69296d66b6f6d71afaeabc9/How-To-Measure-Customer-Satisfaction-185x97.jpg.webp 185w, https://www.liveagent.hr/wp/urlslab-download/b1f8504640e2feca24781f646048f110/How-To-Measure-Customer-Satisfaction-110x58.jpg.webp 110w, https://www.liveagent.hr/wp/urlslab-download/81393a7e60fbb85cc930860985fee70b/How-To-Measure-Customer-Satisfaction-485x255.jpg.webp 485w, https://www.liveagent.hr/wp/urlslab-download/6edbfe420e5605aa4c0141e4d3b5f019/How-To-Measure-Customer-Satisfaction-250x131.jpg.webp 250w, https://www.liveagent.hr/wp/urlslab-download/9346f6aed0f5d1205f28c746c59b6a25/How-To-Measure-Customer-Satisfaction-42x22.jpg.webp 42w" urlslab-lazy="yes" sizes="(max-width: 600px) 100vw, 600px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/c373031a3768d6941a80da181e978f54/How-To-Measure-Customer-Satisfaction.jpg 600w, https://www.liveagent.hr/wp/urlslab-download/38f4b6c4343754b9a2bc7f954cd6f2dc/How-To-Measure-Customer-Satisfaction-300x158.jpg 300w, https://www.liveagent.hr/wp/urlslab-download/311df95bfde204954c498f377c229ae9/How-To-Measure-Customer-Satisfaction-95x50.jpg 95w, https://www.liveagent.hr/wp/urlslab-download/a165ddc317702b6851b366c4456c159e/How-To-Measure-Customer-Satisfaction-48x25.jpg 48w, https://www.liveagent.hr/wp/urlslab-download/fa6856d4e00cc46109a2d381ea9e4709/How-To-Measure-Customer-Satisfaction-185x97.jpg 185w, https://www.liveagent.hr/wp/urlslab-download/7e38ac5f504313c8b8c2963f3d2e65df/How-To-Measure-Customer-Satisfaction-110x58.jpg 110w, https://www.liveagent.hr/wp/urlslab-download/f49c602d8dd5718c4b22e0c0bd4bffbd/How-To-Measure-Customer-Satisfaction-485x255.jpg 485w, https://www.liveagent.hr/wp/urlslab-download/c1abd14859ab9b93ef21b6434ac5ea56/How-To-Measure-Customer-Satisfaction-250x131.jpg 250w, https://www.liveagent.hr/wp/urlslab-download/e8e28c867bc1e33c0d2c2bbdfad8dba3/How-To-Measure-Customer-Satisfaction-42x22.jpg 42w" urlslab-lazy="yes" sizes="(max-width: 600px) 100vw, 600px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6373844dd888f6e4c0193fc445c55c93/How-To-Measure-Customer-Satisfaction.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="600" height="315" alt="Measure Customer Satisfaction" class="wp-image-1590" data-src="https://www.liveagent.hr/wp/urlslab-download/c373031a3768d6941a80da181e978f54/How-To-Measure-Customer-Satisfaction.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h2 class="wp-block-heading" id="trends-related-to-customer-self-service-software-in-2022">Trendovi vezani za samoposlužni softver za klijente u 2024</h2> <p></p><p>Samoposlužni softver za klijente ima očekivani rast u prosjeku <a href="https://www.openpr.com/news/2419097/customer-self-service-software-market-trends-2021" title="Press release - Orion Market Reports - Customer Self Service Software Market Trends 2021 | Segmentation, Outlook, Industry Report to 2027 - published on openPR.com" hreflang="en">15% godišnje do 2027</a>. Kako bi najbolje iskoristili samoposlužni softver, morate prepoznati trendove klijenata iz njihovih podataka o kupnji, a <a href="https://www.liveagent.hr/akademija/korisnicka-podrska-vs-sluzba-za-podrsku/" title="Znate li razliku između korisničke podrške i službe za podršku? Saznajte definiciju svake od njih i naučite zašto ne znače isto." hreflang="hr" onover-preload="1">podrška</a> treba biti ažurirana tim informacijama. Samoposlužni softver je postao sve važniji za kućne urede. Korištenjem umjetne inteligencije u samoposlužnom softveru možete koristiti konverzacijski marketing dok pomažete klijentima u rješavanju njihovih problema.</p> <h2 class="wp-block-heading" id="implementation-of-customer-self-service-software">Implementacija samoposlužnog softvera za klijente</h2> <p></p><p>Implementacija samoposlužnog softvera za klijente je vrlo kompleksna u usporedbi s tradicionalnim kanalima podrške. Morate razmotriti više koraka kada uvodite samoposlužni softver. Korisno je <a href="https://www.liveagent.hr/akademija/anketiranje-korisnika/" title="Prikupljanje podataka anketama i njihova analiza donosi vam važne uvide. Naučite kako kreirati anketu." hreflang="hr" onover-preload="1">slati ankete</a> i pitati što klijenti misle o novim pristupima ili kako komuniciraju s vašom kompanijom.</p> <p>Administratori proizvoda mogu pomoći kreiranjem priručnika o proizvodu za klijente kada implementirate samoposlužne sustave. Stadij implementacije samoposlužnog softvera obično traje manje od dva tjedna. IT radnici i vanjski ponuđači trebaju koordinirati svoj pristup tijekom podizanja sustava, inače vrijeme u kojem sustav ne radi može biti problem.</p> <h2 class="wp-block-heading" id="cost-of-customer-self-service-software">Cijena samoposlužnog softvera za klijente</h2> <p></p><p>Cjenovni raspon klijentskog samoposlužnog softvera značajno varira i ovisi od različitih faktora kao što su priroda posla. Obično, iskusne kompanije s dugom poviješću naplaćuju više za svoje proizvode. Klijentski samoposlužni softver može koštati stotine, tisuće ili više, ovisno od funkcionalnosti i podrške sustava. Ovo posljednje je posebno važno u slučaju velikih <a href="https://www.liveagent.com/blog/8-reasons-why-your-ecommerce-website-needs-live-chat-support/" urlslab_href_old="https://www.liveagent.com/blog/ecommerce-customer-service-feature-tips/" title="Excellent, fast and friendly customer support plays a huge role in nurturing and retaining your relationships with your existing customers." hreflang="en-US" onover-preload="1">e-commerce web stranica</a> koje imaju velik promet tijekom špice. Open source rješenja su obično besplatna i ne zahtijevaju plaćanje licenci, ali mogu imati ograničenu funkcionalnost. Kompanije mogu naplaćivati po korisničkoj licenci ili na mjesečnoj bazi, ali će nuditi superiorne značajke.</p> <h2 class="wp-block-heading" id="what-do-customers-think-of-liveagent-all-in-one-customer-self-service-software">Što klijenti misle o LiveAgent-ovom kompaktnom samoposlužnom softveru za klijente?</h2> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <p>“Mogućnost da imamo sve naše emailove, live chat, sustav tiketa i društvene kanale na jednom mjestu nevjerojatno olakšava život našem poduzeću kako ono raste. Sustav tiketa mi je najdraža značajka jer je toliko lak za organizaciju. Dobro je da možemo prilagoditi izgled naših posebnih stranica, kao i chata.”</p> <cite><p><a href="https://www.trustradius.com/products/liveagent/reviews" urlslab_href_old="https://www.trustradius.com/products/liveagent/reviews/" title="Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more." hreflang="en-US">Sara Owen</a></p></cite></blockquote> <p></p><p>LiveAgent vam daje kompaktni help desk softver koji uključuje i moćne samoposlužne opcije. Može ga koristiti bilo tko s pristupom internetu i nije ga potrebno instalirati. Klijenti uživaju u lakoći LiveAgent-ovih kompaktnih mogućnosti koje omogućuju njihovim poduzećima rješavanje svih aspekata iskustva korisničke službe. S automatskim značajkama, višekanalnom komunikacijom, potpunim pozivnim centrom i više, LiveAgent može s lakoćom riješiti bilo koji zahtjev korisnika i ima <a href="https://www.getapp.com/customer-service-support-software/a/liveagent/reviews/" title="Customer Service Support Software - A - Liveagent - Reviews">prosječnu ocjenu korisnika od 4.7 zvjezdica</a>.</p> <h2 class="wp-block-heading" id="top-20-providers-of-customer-self-service-software">Top 20 ponuđača samoposlužnog softvera za klijente</h2> <p>Kako bi osigurali najbolje samoposlužne opcije za vaša mala, srednja ili velika poduzeća, sastavili smo popis od 20 najboljih samoposlužnih softvera u 2024. Alternative su dostupne za ispunjenje potreba vašeg poduzeća kada su u pitanju različite značajke, prednosti, nedostaci i cjenovne opcije.</p> <h3 class="wp-block-heading" id="1-liveagent">1. LiveAgent</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/04/liveagent-new-homepage.jpg" data-lightbox="gallery" title="App - Uploads - 2023 - 04 - Liveagent New Homepage.jpg" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/9d308f70bea689607a202490a11b0919/liveagent-new-homepage-1024x582.jpg.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/edc8e69e8dad122fec1febbc804b878d/liveagent-new-homepage-300x170.jpg.webp 300w, https://www.liveagent.hr/wp/urlslab-download/c0e52138218e18712d12bbfde6a9fdc3/liveagent-new-homepage-768x436.jpg.webp 768w, https://www.liveagent.hr/wp/urlslab-download/cf1ad995ea33b86fe1f589693ec00477/liveagent-new-homepage-1536x873.jpg.webp 1536w, https://www.liveagent.hr/wp/urlslab-download/e4f55df47b8b5c01e9360937273b0185/liveagent-new-homepage-88x50.jpg.webp 88w, https://www.liveagent.hr/wp/urlslab-download/3efd85a885d8527d547f407edee0f2e3/liveagent-new-homepage-44x25.jpg.webp 44w, https://www.liveagent.hr/wp/urlslab-download/4a0338c33625fd6b68ded2b478fe9d19/liveagent-new-homepage-589x335.jpg.webp 589w, https://www.liveagent.hr/wp/urlslab-download/3022bc24b153beaf14d2d15833a7ee0e/liveagent-new-homepage-700x398.jpg.webp 700w, https://www.liveagent.hr/wp/urlslab-download/cd0934fb0da6182a11c3fe41429c3e54/liveagent-new-homepage-185x105.jpg.webp 185w, https://www.liveagent.hr/wp/urlslab-download/3f5312e7866f805ffda7e3574e66ec31/liveagent-new-homepage-110x63.jpg.webp 110w, https://www.liveagent.hr/wp/urlslab-download/7d7cd7c0f15f55b45824d3f111deb2ac/liveagent-new-homepage-485x276.jpg.webp 485w, https://www.liveagent.hr/wp/urlslab-download/c8da63eaeed9b9adde87bc3638380f20/liveagent-new-homepage.jpg.webp 1610w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/b9da1eaf5c339845c9b5298198332c18/liveagent-new-homepage-1024x582.jpg 1024w, https://www.liveagent.hr/wp/urlslab-download/0881175e0f26183cb75ade87d0d75ccd/liveagent-new-homepage-300x170.jpg 300w, https://www.liveagent.hr/wp/urlslab-download/cc0b48510e9e9ceee8a303b782092c66/liveagent-new-homepage-768x436.jpg 768w, https://www.liveagent.hr/wp/urlslab-download/1ed7a22524399b2fecd2f0f169807dc9/liveagent-new-homepage-1536x873.jpg 1536w, https://www.liveagent.hr/wp/urlslab-download/b3d4eb3b668157d4a4142438149ba578/liveagent-new-homepage-88x50.jpg 88w, https://www.liveagent.hr/wp/urlslab-download/7aef00291ca8be493e2f6deed11ae792/liveagent-new-homepage-44x25.jpg 44w, https://www.liveagent.hr/wp/urlslab-download/a8225fa1e5f7b044d435a6208d7e97a8/liveagent-new-homepage-589x335.jpg 589w, https://www.liveagent.hr/wp/urlslab-download/2dfcd917db4c6fce558d208fc97cbda7/liveagent-new-homepage-700x398.jpg 700w, https://www.liveagent.hr/wp/urlslab-download/d0034119214b324cc13839c7825149fa/liveagent-new-homepage-185x105.jpg 185w, https://www.liveagent.hr/wp/urlslab-download/e9dd26dfe39b157c0c1eb5073d3cf31d/liveagent-new-homepage-110x63.jpg 110w, https://www.liveagent.hr/wp/urlslab-download/3cde2c2a3cb60168fe1aa0c1fce98441/liveagent-new-homepage-485x276.jpg 485w, https://www.liveagent.hr/wp/urlslab-download/4ee4365aeacb44ce4de20fbdcb933395/liveagent-new-homepage.jpg 1610w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/9d308f70bea689607a202490a11b0919/liveagent-new-homepage-1024x582.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="582" alt="LiveAgent help desk software" class="wp-image-821181" data-src="https://www.liveagent.hr/wp/urlslab-download/b9da1eaf5c339845c9b5298198332c18/liveagent-new-homepage-1024x582.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a></figure> <p>LiveAgent je softver za web stranice koji pruža korisničku službu putem emaila, chata, telefona i više. LiveAgent softver se može instalirati na poslužitelj kompanije ili na LiveAgent poslužitelj, kao i većina web aplikacija. Uz LiveAgent možete upravljati svime, od samoposlužnih opcija do vašeg pozivnog centra i timova korisničke službe.</p> <h4 class="wp-block-heading" id="recommended-for-all-size-businesses">Preporučen za poduzeća svih veličina</h4> <p>Poduzeće bilo koje veličine može koristiti LiveAgent, od malih do velikih poslovanja. Njegove sveobuhvatne značajke i superiorna kvaliteta sustava čine LiveAgent idealnim rješenjem za korisničku službu. Svatko može koristiti LiveAgent softver jer jima konkurentnu cijenu i besplatni probni plan.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>LiveAgent se izdvaja od ostalih sustava ponudom 190+ integracija sustava za lakše korištenje softvera.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Upravljanje zadacima</li> <li>Značajka za snimanje po zahtjevu</li> <li>Live chat</li> <li>Baza znanja</li> <li>Samoposlužni portal</li> <li>Dolazni pozivi</li> <li>Moćna analitika</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros">Prednosti</h4> <ul class="wp-block-list"> <li>Mogućnost samoposluge za klijente</li> <li>Prilagodljive oznake prioritiziraju tijekove rada</li> <li>Automatski sustavi tiketa olakšavaju praćenje interakcija</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons">Nedostaci</h4> <ul class="wp-block-list"> <li>Poruke vrlo rijetko mogu završiti u spam mapi</li> <li>Nema otvorenog praćenja za emailove</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Osim besplatne probne verzije, LiveAgent nudi i besplatnu verziju. Klijenti imaju opciju izabrati između više razina usluga i cjenovnih planova, uključujući $9, $29 i $49 po agentu mjesečno. Kreditna kartica nije potrebna za prijavu na LiveAgent.</p> <h3 class="wp-block-heading" id="2-zoho-desk">2. Zoho Desk</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/zoho-desk-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Zoho Desk Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/349ee46d228710973e51c637cda03202/zoho-desk-home-page-1024x475.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/17328e28e728291356ebccba643b672e/zoho-desk-home-page-300x139.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/4b9bd569ceee18ba584b51d93adbee3a/zoho-desk-home-page-768x356.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/1541d59685e94666005510cfef08d7e8/zoho-desk-home-page-108x50.png.webp 108w, https://www.liveagent.hr/wp/urlslab-download/7bc15a0502d8aa3bd9cf4183ab1726f7/zoho-desk-home-page-54x25.png.webp 54w, https://www.liveagent.hr/wp/urlslab-download/237c19682ce82855320c676875d38be1/zoho-desk-home-page-722x335.png.webp 722w, https://www.liveagent.hr/wp/urlslab-download/5ca210ce0690effd94ea06495b42f2bc/zoho-desk-home-page-700x325.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/97efd73d4380df012d1db711749eca95/zoho-desk-home-page-185x86.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/f70c362c7c1eef631149f83c46b876c1/zoho-desk-home-page-110x51.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/792471a408d796268cc262fd5be971aa/zoho-desk-home-page-485x225.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/ba0854bd7f143fc5e48a0dc476d12e26/zoho-desk-home-page.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/ad993d6104fd17c18946c95ed26e8f4c/zoho-desk-home-page-1024x475.png 1024w, https://www.liveagent.hr/wp/urlslab-download/5fbaa50809463055ec2fb9bad2f1d7ae/zoho-desk-home-page-300x139.png 300w, https://www.liveagent.hr/wp/urlslab-download/404cac969d7125a1b35bbebaf7d44732/zoho-desk-home-page-768x356.png 768w, https://www.liveagent.hr/wp/urlslab-download/d322ede739f3a425a277bd4859db88af/zoho-desk-home-page-108x50.png 108w, https://www.liveagent.hr/wp/urlslab-download/2639681ccee6f571de1c18ae4a6119f8/zoho-desk-home-page-54x25.png 54w, https://www.liveagent.hr/wp/urlslab-download/1b8da21ee89f33a0e7d6466f6cf1dca6/zoho-desk-home-page-722x335.png 722w, https://www.liveagent.hr/wp/urlslab-download/3ecb7e760412e36526b7d80ae2f2ca63/zoho-desk-home-page-700x325.png 700w, https://www.liveagent.hr/wp/urlslab-download/29ee00a30fb92a6dbd12b4caca15d892/zoho-desk-home-page-185x86.png 185w, https://www.liveagent.hr/wp/urlslab-download/c767fcc1bf32d75e63946625ef48f725/zoho-desk-home-page-110x51.png 110w, https://www.liveagent.hr/wp/urlslab-download/53d369c5d5872f9a756be3f8882fe5c3/zoho-desk-home-page-485x225.png 485w, https://www.liveagent.hr/wp/urlslab-download/42d59551e06f7ba938133ac5a38bcdb9/zoho-desk-home-page.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/349ee46d228710973e51c637cda03202/zoho-desk-home-page-1024x475.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="475" alt="Zoho desk stranica" class="wp-image-524557" data-src="https://www.liveagent.hr/wp/urlslab-download/ad993d6104fd17c18946c95ed26e8f4c/zoho-desk-home-page-1024x475.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a></figure> <p>Zoho Desk omogućuje bilo kojem poduzeću ili brendu upravljanje interakcijama s klijentima i pružanje samoposlužnih opcija kada vaši <a href="https://www.liveagent.hr/funkcionalnosti/agenti/" title="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." hreflang="hr" onover-preload="1">agenti</a> nisu dostupni. Zoho Desk može pomoći u svim vašim zahtjevima, od samoposluge do veza s klijentima.</p> <h4 class="wp-block-heading" id="recommended-for-high-volume-requests">Preporučen za veće količine zahtjeva</h4> <p>Zoho Desk je preporučen za mala i srednja poduzeća koja imaju manji broj zahtjeva. Korištenjem Zoho Deska vaši korisnici imaju pristup pouzdanim samoposlužnim značajkama u bilo koje vrijeme.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Zoho Desk je jedinstven zbog svoje mogućnosti upravljanja imidžem brenda i interakcijama s klijentima putem automatiziranih značajki.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni portal</li> <li>Mogućnost suradnje više timova.</li> <li>Analitika za uvid i utjecaj.</li> <li>Upravljačka ploča za agente i menadžere.</li> <li>ZIA, kontekstualni AI.</li> <li>Automatizacija lakih i ponavljajućih zadataka.</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-0">Prednosti</h4> <ul class="wp-block-list"> <li>Laka automatizacija baza znanja</li> <li>Mogućnost primanja svih koraka i povijesti za svaki tiket</li> <li>Rješavanje komunikacije s više digitalnih kanala u jednom sustavu</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-0">Nedostaci</h4> <ul class="wp-block-list"> <li>Tiketi ne mogu biti razvrstani po računu</li> <li>Nema alarma kada tiket prijeđe od jednog agenta drugome</li> <li>Ograničena prilagodba za web obrasce</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Zoho Desk ima četiri razine usluge, besplatnu verziju s ograničenim značajkama i opcije od $14, $23 i $40 po agentu mjesečno. Postoji i 15-dnevna besplatna probna verzija za Zoho Desk.</p> <h3 class="wp-block-heading" id="3-intercom">3. Intercom</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/11/intercom-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 11 - Intercom Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6f49b2c3be4e98c4becec43de407da83/intercom-home-page-1024x481.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/775349f4fd89e5a892ae590e4d3dd7d5/intercom-home-page-300x141.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/c7327dc7f26369661e12bea3f86875e0/intercom-home-page-768x361.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/2382b7dab81073666c120844ccc27240/intercom-home-page-106x50.png.webp 106w, https://www.liveagent.hr/wp/urlslab-download/41dce66c4f92cdb19e3a41a922fc335d/intercom-home-page-53x25.png.webp 53w, https://www.liveagent.hr/wp/urlslab-download/68859d710cab8dc9331822a75e9ac096/intercom-home-page-713x335.png.webp 713w, https://www.liveagent.hr/wp/urlslab-download/7dbaf32c28d7c779bd53aefeab66dba5/intercom-home-page-700x329.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/8ab4f8d7ecb7d497fb56b9acea25e9e9/intercom-home-page-185x87.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/2debec60a12cb66348f1600bd54dac39/intercom-home-page-110x52.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/55b72a8e085c4a4d8359cdfcd38b6cb0/intercom-home-page-485x228.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/7d18df801bd18c7c754d4ebe14e66426/intercom-home-page.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/c3b6e6a36e3fa51ba1a00a75ec053d57/intercom-home-page-1024x481.png 1024w, https://www.liveagent.hr/wp/urlslab-download/e982a1faf1aab39456a2f78c48f9d400/intercom-home-page-300x141.png 300w, https://www.liveagent.hr/wp/urlslab-download/f19208c454ffeeee87791257e9c13690/intercom-home-page-768x361.png 768w, https://www.liveagent.hr/wp/urlslab-download/2dae219db25c7c0a9a15a5e400e84c87/intercom-home-page-106x50.png 106w, https://www.liveagent.hr/wp/urlslab-download/752c2de5c491b555a78a09d729946857/intercom-home-page-53x25.png 53w, https://www.liveagent.hr/wp/urlslab-download/97c7cc6be893150566cf48b7365fdd55/intercom-home-page-713x335.png 713w, https://www.liveagent.hr/wp/urlslab-download/58da027e070e898c1c519528830aed0c/intercom-home-page-700x329.png 700w, https://www.liveagent.hr/wp/urlslab-download/7f78ea503d6656e84be4e07cd0d26492/intercom-home-page-185x87.png 185w, https://www.liveagent.hr/wp/urlslab-download/625525a970a7865f98a39fe80803b905/intercom-home-page-110x52.png 110w, https://www.liveagent.hr/wp/urlslab-download/48976935ec741a155b62dfd41109c899/intercom-home-page-485x228.png 485w, https://www.liveagent.hr/wp/urlslab-download/fc37d555bba2882558c1fec922b27a95/intercom-home-page.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6f49b2c3be4e98c4becec43de407da83/intercom-home-page-1024x481.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="481" alt="Intercom stranica" class="wp-image-524589" data-src="https://www.liveagent.hr/wp/urlslab-download/c3b6e6a36e3fa51ba1a00a75ec053d57/intercom-home-page-1024x481.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a></figure> <p></p><p>Intercom komunikacijski softver vam omogućuje pružanje personaliziranog korisničkog iskustva tijekom putovanja kupca.</p> <h4 class="wp-block-heading" id="recommended-for-medium-to-large-businesses">Preporučen za srednja i velika poduzeća</h4> <p>Intercom koriste velike kompanije diljem svijeta, kao što su New Relic, Sotheby i Shopify, za rješavanje njihovih potreba za samoposlužnim softverom.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Intercom se ističe od ostalih sustava pružanjem efikasnijeg načina za skaliranje vaših poslovnih operacija.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni portal</li> <li>Integracija za društvene medije</li> <li>Proaktivni chat</li> <li>Upravljanje redom čekanja</li> <li>Izvještaji i analiza</li> <li>Radnje kojima su događaji okidači</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-1">Prednosti</h4> <ul class="wp-block-list"> <li>Lak za instalirati</li> <li>Čuva odgovore klijenata</li> <li>Lako je voditi chat s potencijalnim klijentima</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-1">Nedostaci</h4> <ul class="wp-block-list"> <li>Ograničena korisnička podrška</li> <li>API ne može arhivirati segment</li> <li>Ograničeno izvještavanje</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price"></h4><p>Cijena</p> <p>Možete koristiti Intercom značajke u planovima od $38 i $75. Prilagođeni botovi i botovi za odgovaranje počinju od $99, upoznavanje s proizvodom od $119, a članci <a href="https://www.liveagent.hr/funkcionalnosti/interna-baza-znanja/" title="LiveAgent je help desk rješenje koje također nudi i internu bazu znanja. Saznajte više o internoj bazi znanja i dobijte besplatni probni period." hreflang="hr" onover-preload="1">baze znanja</a> od $49. Sve cijene su mjesečne, a postoji i besplatna probna verzija. Morate im se izravno obratiti za daljnje procjene cijena.</p> <h3 class="wp-block-heading" id="4-help-scout">4. Help Scout</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/help-scout-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Help Scout Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/23ec42a26e7ce90a1c770229fb46bb68/help-scout-homepage-1024x444.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/907cdfdff7297aba112494ad103c5332/help-scout-homepage-300x130.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/5a1478fe9d86b25f2227dfc4babb933b/help-scout-homepage-768x333.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/b187d0571c9d26dea291dc0721dce96c/help-scout-homepage-115x50.png.webp 115w, https://www.liveagent.hr/wp/urlslab-download/dd12387dd20334ae63ed8c0fe4e3e9fb/help-scout-homepage-58x25.png.webp 58w, https://www.liveagent.hr/wp/urlslab-download/1fe7264e51068111771e5d930a969e35/help-scout-homepage-772x335.png.webp 772w, https://www.liveagent.hr/wp/urlslab-download/317677af8734c513408dbd10d10df2bf/help-scout-homepage-700x304.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/040c8ed10b09fecee6cccc6e6dc7fad7/help-scout-homepage-185x80.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/15a460d49555ffe8ab76cce13050ea5c/help-scout-homepage-110x48.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/b400bfabd7f337930283ec88fe156f0d/help-scout-homepage-485x210.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/9ddf51bff597f346fb2945793ffc5d53/help-scout-homepage.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/f95c259607688a46178f2e9495579a57/help-scout-homepage-1024x444.png 1024w, https://www.liveagent.hr/wp/urlslab-download/cbd760cde986e4f670af1981cd5c742b/help-scout-homepage-300x130.png 300w, https://www.liveagent.hr/wp/urlslab-download/f7f18800e8785eb8a660589d4926a290/help-scout-homepage-768x333.png 768w, https://www.liveagent.hr/wp/urlslab-download/df57379284ae836895275f64318c4f28/help-scout-homepage-115x50.png 115w, https://www.liveagent.hr/wp/urlslab-download/2ac346d6a1d7157ce32676e664bf69ff/help-scout-homepage-58x25.png 58w, https://www.liveagent.hr/wp/urlslab-download/61b6581d856f6c865d4d4dcc284c4c6b/help-scout-homepage-772x335.png 772w, https://www.liveagent.hr/wp/urlslab-download/c5985ddcd06565fc8976ef097953c48c/help-scout-homepage-700x304.png 700w, https://www.liveagent.hr/wp/urlslab-download/6b265ca0c4824087526a9a25e4146339/help-scout-homepage-185x80.png 185w, https://www.liveagent.hr/wp/urlslab-download/0b50e821fed7b4c1ba80fdd1f250f091/help-scout-homepage-110x48.png 110w, https://www.liveagent.hr/wp/urlslab-download/ff86cf3d12ebaf33482d0ab016c21779/help-scout-homepage-485x210.png 485w, https://www.liveagent.hr/wp/urlslab-download/ed1df901afc1e30c279684f25f091dbe/help-scout-homepage.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/23ec42a26e7ce90a1c770229fb46bb68/help-scout-homepage-1024x444.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="444" alt="Help scout homepage" class="wp-image-561020" data-src="https://www.liveagent.hr/wp/urlslab-download/f95c259607688a46178f2e9495579a57/help-scout-homepage-1024x444.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a></figure> <p>Help Scout pruža izvještaje, robusni API i integriranu bazu znanja. Dakle, omogućuje vam da se fokusirate na vašu korisničku službu i poslovne ciljeve, umjesto na manje probleme korisnika..</p> <h4 class="wp-block-heading" id="recommended-for-500-users">Preporučen za 500+ korisnika</h4> <p>Help Scout-ove uredne značajke i jednostavno korištenje su preporučene za organizacije s više od 500 korisnika. Njihove samoposlužne potrebe se mogu nositi s vašim poslovanjem, a ne usporavati ga.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Help Scout se izdvaja sa svojim fokusom na poboljšanje zadovoljstva korisnika.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni portal</li> <li>Upravljanje odgovorima</li> <li>Ankete i povratne informacije</li> <li>Chat i poruke</li> <li>Upravljanje pozivnim centrom</li> <li>Značajka za predefinirane odgovore</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-20 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-2">Prednosti</h4> <ul class="wp-block-list"> <li>Lak za implementaciju</li> <li>Kompaktno rješenje</li> <li>Lak za korištenje</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-2">Nedostaci</h4> <ul class="wp-block-list"> <li>Usmjeren na tikete</li> <li>Ograničena integracija s web stranicom</li> <li>Ograničena prilagodba</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Help Scout nudi pakete od $15, $25 i $40 po agentu mjesečno. Ako plaćate godišnje, cijena je niža. Takožer možete isprobati Help Scout potpuno besplatno.</p> <h3 class="wp-block-heading" id="5-whatfix">5. Whatfix</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/whatfix-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Whatfix Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/a7db1b02abf7c019a0ae808a3f34c2d1/whatfix-home-page-1024x460.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/4049a45466da28bf4d4d78ed5abddfd4/whatfix-home-page-300x135.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/964115d2bfa41f2be6a1d89c91b7467f/whatfix-home-page-768x345.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/56fbb444a538e03d4864a8f144c71ef0/whatfix-home-page-111x50.png.webp 111w, https://www.liveagent.hr/wp/urlslab-download/315366f6bf91401a98b2bc1e5a9c5b76/whatfix-home-page-56x25.png.webp 56w, https://www.liveagent.hr/wp/urlslab-download/f7141b83b2248bd800cda3c5d7756f34/whatfix-home-page-746x335.png.webp 746w, https://www.liveagent.hr/wp/urlslab-download/0d80441ec174ea1bf3a41207ad2363d1/whatfix-home-page-700x314.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/8bbb5c4bb98f784e0495dae956c2b467/whatfix-home-page-185x83.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/09c88078d9a5d38770ab79608cfef3bf/whatfix-home-page-110x49.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/6f7f7e8d1f781f4437d98efd39981559/whatfix-home-page-485x218.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/3e073f5bc886b72d535c3f95da8f59db/whatfix-home-page.png.webp 1864w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/b863d68e68dafbdcfa80ee373fc174d2/whatfix-home-page-1024x460.png 1024w, https://www.liveagent.hr/wp/urlslab-download/dab48bb8801add93614b7dad76d7dd73/whatfix-home-page-300x135.png 300w, https://www.liveagent.hr/wp/urlslab-download/8d4c33669e1b9a4b14d4a27718337559/whatfix-home-page-768x345.png 768w, https://www.liveagent.hr/wp/urlslab-download/67e7f71a1e8d8bcdff72260ec3f5fcb4/whatfix-home-page-111x50.png 111w, https://www.liveagent.hr/wp/urlslab-download/a35136911cbdf998a95f38c15e9a55ea/whatfix-home-page-56x25.png 56w, https://www.liveagent.hr/wp/urlslab-download/b46f0a6eddd02ceef4af5888122fb876/whatfix-home-page-746x335.png 746w, https://www.liveagent.hr/wp/urlslab-download/0c15f88f8344fc639e4e192715e3eafa/whatfix-home-page-700x314.png 700w, https://www.liveagent.hr/wp/urlslab-download/c2d630008236b4705489289c17ffe49e/whatfix-home-page-185x83.png 185w, https://www.liveagent.hr/wp/urlslab-download/99532c305fcace16c577d908fd631730/whatfix-home-page-110x49.png 110w, https://www.liveagent.hr/wp/urlslab-download/cb6b700aa52525021f5bb620defb5d6d/whatfix-home-page-485x218.png 485w, https://www.liveagent.hr/wp/urlslab-download/a0e64e10f6f793deee580f9ef1c40ffe/whatfix-home-page.png 1864w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/a7db1b02abf7c019a0ae808a3f34c2d1/whatfix-home-page-1024x460.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="460" alt="Whatfix homepage" class="wp-image-557338" data-src="https://www.liveagent.hr/wp/urlslab-download/b863d68e68dafbdcfa80ee373fc174d2/whatfix-home-page-1024x460.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure> <p></p><p>Whatfix je samoposlužni softver koji omogućuje korisnicima samostalno rješavanje jednostavnih IT problema u aplikaciji, minimizirajući korištenje vašeg tima podrške dok povećavate zadovoljstvo klijenata..</p> <h4 class="wp-block-heading" id="recommended-for-positive-software-roi">Preporučen za pozitivni ROI softvera</h4> <p>Whatfix samoposlužni softver smanjuje vrijeme lansiranja, poboljšava zadovoljstvo zaposlenika i stvara pozitivan ROI softvera kroz svoje automatizirane znnačajke.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Whatfixse ističe po brou platformi na kojima rade, kao što su Salesforce, Office 365, Oracle CRM i više.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni alati</li> <li>Ciljanje publike</li> <li>Kontrola kvalitete podataka</li> <li>Obuka unutar aplikacije</li> <li>Više jezika</li> <li>Kreiranje sadržaja</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-3">Prednosti</h4> <ul class="wp-block-list"> <li>Responzivna korisnička podrška</li> <li>Lak za korištenje</li> <li>Kreirajte vodiče na više jezika</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-3">Nedostaci</h4> <ul class="wp-block-list"> <li>Nije dostupno na mobilnim uređajima</li> <li>Ograničena analitika</li> <li>Nije idealan za veće web stranice</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Whatfix ima besplatnu probnu verziju i besplatan softver. Međutim, morate ih izravno kontaktirati za cijenu njihovog samoposlužnog softvera.</p> <h3 class="wp-block-heading" id="6-zendesk">6. Zendesk</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/zendesk-website1.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Zendesk Website1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/2d3a0661ed14db5fd5b095d7bf0b47db/zendesk-website1-1024x497.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/94737fd2160d718d4adac606c0c062e4/zendesk-website1-300x146.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/d55d4d3d9465d5c25da80492825d0ef7/zendesk-website1-768x373.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/2f13ee1b05f7cb404170db3659dec4fe/zendesk-website1-103x50.png.webp 103w, https://www.liveagent.hr/wp/urlslab-download/53b4cffb701d012367a602a6e6bc5fc9/zendesk-website1-52x25.png.webp 52w, https://www.liveagent.hr/wp/urlslab-download/bc865e7420fcaf691471cb12d6268df8/zendesk-website1-690x335.png.webp 690w, https://www.liveagent.hr/wp/urlslab-download/50ab686ae5cab8124b968e7022970448/zendesk-website1-700x340.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/e7a9c9e3c5117057de1c08f2194df38c/zendesk-website1-185x90.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/bceb791aebee04086401230cad9e7226/zendesk-website1-110x53.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/8738c202dea2158c261c6b4e512faff5/zendesk-website1-485x235.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/d57e8e8aaa6d04c42e72f5e881070311/zendesk-website1.png.webp 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/64d866dc7047647d7ca26ee11b795daf/zendesk-website1-1024x497.png 1024w, https://www.liveagent.hr/wp/urlslab-download/2041930ed3e5853afd8f39f4b46b9fc9/zendesk-website1-300x146.png 300w, https://www.liveagent.hr/wp/urlslab-download/fb4a7c30ada8f49e8ed7820018cb7699/zendesk-website1-768x373.png 768w, https://www.liveagent.hr/wp/urlslab-download/a8ae7a7a4fcca83b3b0d6ba5fa2f20cc/zendesk-website1-103x50.png 103w, https://www.liveagent.hr/wp/urlslab-download/5ef903c58dcd2ce61ed407230b382bec/zendesk-website1-52x25.png 52w, https://www.liveagent.hr/wp/urlslab-download/3e224c931401f01f8ee75019b7b8e4bc/zendesk-website1-690x335.png 690w, https://www.liveagent.hr/wp/urlslab-download/f58bbdcdf1a196b1dd6bc9f2c1eec67f/zendesk-website1-700x340.png 700w, https://www.liveagent.hr/wp/urlslab-download/ee60724b94a59555b1be6321a0ca47b0/zendesk-website1-185x90.png 185w, https://www.liveagent.hr/wp/urlslab-download/15006b12aaf903de88b6277efd7fe45c/zendesk-website1-110x53.png 110w, https://www.liveagent.hr/wp/urlslab-download/fe4d7fc9f066c9fa921b2ae4d07d6edf/zendesk-website1-485x235.png 485w, https://www.liveagent.hr/wp/urlslab-download/e72d95374dd57d48c0987b28698bd0e4/zendesk-website1.png 1618w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/2d3a0661ed14db5fd5b095d7bf0b47db/zendesk-website1-1024x497.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="497" alt="Zendesk stranica" class="wp-image-555608" data-src="https://www.liveagent.hr/wp/urlslab-download/64d866dc7047647d7ca26ee11b795daf/zendesk-website1-1024x497.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a></figure> <p>Zendesksamoposlužni softver vam pruža načine da pojednostavite svoje upravljanje korisničkom podrškom i ponudite samoposlužne opcije unutar jednog alata.</p> <h4 class="wp-block-heading" id="recommended-for-bettering-customer-experience">Preporučen za poboljšanje korisničkog iskustva</h4> <p></p><p>Zendesk samoposlužni softver je fleksibilan, sa moćnim <a href="https://www.liveagent.si/funkcije/pravila/" urlslab_href_old="https://www.liveagent.hr/momayezat/pravila/" title="Avtomatizirajte in organizirajte svoj potek dela s pravili. Pravila omogočajo organiziranje zahtevkov, samodejno pošiljanje odgovorov in še več." hreflang="sl-SI" onover-preload="1">alatima za automatizaciju</a> i omogućava vam da se fokusirate na pružanje bolje korisničke usluge umjesto da provodite cijelo vrijeme odgovoarajući na pitanja klijenata. Mala poduzeća mogu imati ogromne koristi od Zendesk značajki.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Zendesk se istilče od ostalih samoposlužnih sustava svojom chatbot integracijom koja brzo rješava probleme klijenata 24/7 u poduzećima bilo koje veličine.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni portal</li> <li>Virtualni pomoćnik</li> <li>Nadzor društvenih medija</li> <li>IVR i prepoznavanje glasa</li> <li>Upravljanje zadacima</li> <li>Upravljanje negativnim povratnim informacijama</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-4">Prednosti</h4> <ul class="wp-block-list"> <li>Bogat značajkama</li> <li>Dostupan na 40 jezika</li> <li>Lak za korištenje</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-4">Nedostaci</h4> <ul class="wp-block-list"> <li>Komplicirane licence</li> <li>Ograničena korisnička podrška</li> <li>Zahtjeva obuku agenata</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Zendesk ima cijenu samo za podršku koja počinje od $19.99 po agentu mjesečno i paket ponudu koja počinje od $49.99 po agentu mjesečno. Zendesk ima besplatnu probnu verziju. Morate ih izravno kontaktirati za cijenu.</p> <p>Iako Zendeskov samoposlužni softver nudi mnoštvo prednosti, vrijedi razmotriti druge mogućnosti na tržištu. Neki <a href="https://www.liveagent.hr/zendesk-alternativa/" title="Liveagent je najrecenziraniji i najbolje ocijenjeni help desk softver, pa mislimo da je savršena alternativa za Zendesk. Liveagent je preveden na 43 različita jezika (neki su djelomično prevedeni) i podržava widgete prilagodljive jeziku." hreflang="hr" onover-preload="1">Zendesk konkurenti</a> nude fleksibilna rješenja koja su pristupačnija za manje tvrtke.</p> <h3 class="wp-block-heading" id="7-gladly">7. Gladly</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/gladly-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Gladly Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/3d1d88babfee3d6ff2015c3248bc027c/gladly-homepage-1024x539.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/ddcd2c001fc997fbb4c464cfc4b6a4d1/gladly-homepage-300x158.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/16dc920d292dd241c94b17a33b37a26d/gladly-homepage-768x404.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/c2aff12f77e7975baf42d563dc767dba/gladly-homepage-95x50.png.webp 95w, https://www.liveagent.hr/wp/urlslab-download/dac69156a9d877ff5911ad6a19694a2e/gladly-homepage-48x25.png.webp 48w, https://www.liveagent.hr/wp/urlslab-download/0c8de3f9ea421700470a9cf9298f73d7/gladly-homepage-637x335.png.webp 637w, https://www.liveagent.hr/wp/urlslab-download/342d638da17034e41437e7f2a0d2f0d6/gladly-homepage-700x368.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/ca6553bac8968655fa0191fa2528f31a/gladly-homepage-185x97.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/a3d6249e9013c9f73590c31c0f081b9a/gladly-homepage-110x58.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/34573811cb712b5bbec86808e32ed188/gladly-homepage-485x255.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/e7bb91f561840cd0dc5bafb808f5739b/gladly-homepage.png.webp 1770w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/901ce371436cefa3a3c1e31727853c17/gladly-homepage-1024x539.png 1024w, https://www.liveagent.hr/wp/urlslab-download/a066b1c4acdc57e80cbb4fd2295e8641/gladly-homepage-300x158.png 300w, https://www.liveagent.hr/wp/urlslab-download/0362c2a3547a13e7609f6fa809afdc01/gladly-homepage-768x404.png 768w, https://www.liveagent.hr/wp/urlslab-download/181ff75064d1cd86f2fe388f49419beb/gladly-homepage-95x50.png 95w, https://www.liveagent.hr/wp/urlslab-download/c8e2abbf866ab4953391a602723498fb/gladly-homepage-48x25.png 48w, https://www.liveagent.hr/wp/urlslab-download/ad4bc088170bb6cb7cd51c20f7bc3053/gladly-homepage-637x335.png 637w, https://www.liveagent.hr/wp/urlslab-download/e563d12bd8d3fe726344ea11f892b3c5/gladly-homepage-700x368.png 700w, https://www.liveagent.hr/wp/urlslab-download/10ee90157e6ddaa1e7bc41e59bb56cd2/gladly-homepage-185x97.png 185w, https://www.liveagent.hr/wp/urlslab-download/99413a9e2234c64a07e88bbe6c211980/gladly-homepage-110x58.png 110w, https://www.liveagent.hr/wp/urlslab-download/0811c0122b70c15404b856eb7480b22d/gladly-homepage-485x255.png 485w, https://www.liveagent.hr/wp/urlslab-download/5e79a4861e8bee2f92f29bf5cf09afa2/gladly-homepage.png 1770w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/3d1d88babfee3d6ff2015c3248bc027c/gladly-homepage-1024x539.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="539" alt="Gladly homepage" class="wp-image-561137" data-src="https://www.liveagent.hr/wp/urlslab-download/901ce371436cefa3a3c1e31727853c17/gladly-homepage-1024x539.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a></figure> <p>Gladly je personalizirani samoposlužni softver koji nema odvojenih integracija i ima odličnu podršku putem poziva, omogućujući vašem poduzeću brzo i lako pružanje samoposlužnih opcija.</p> <h4 class="wp-block-heading" id="recommended-for-natively-built-in-self-service">Preporučen za izvorno građenje samoposluge</h4> <p>Uz Gladly, klijenti mogu iskoristiti besprijekorne i brze samoposlužne opcije izgrađene unutar njihovog softvera. Gladly-jev softver je koristan u industrijama kao što su ugostiteljstvo i putovanja zbog svoje lakoće upotrebe.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Zbog svojih izvornih značajki samoposluge, Gladly se ističe od konkurencije, te pruža malim poduzećima i startupima alat koji im treba, bez zahtjeva za dodatnim integracijama.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Personalizacija</li> <li>Samoposlužni portal</li> <li>Upravljanje znanjem</li> <li>Praćenje problema</li> <li>Izvještaji i analiza</li> <li>Analiza teksta</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-5">Prednosti</h4> <ul class="wp-block-list"> <li>Lak za korištenje</li> <li>Dosta značajki</li> <li>Organizirana prezentacija informacija</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-5">Nedostaci</h4> <ul class="wp-block-list"> <li>Ograničena korisnička podrška</li> <li>Noviji komad softvera</li> <li>Greške u pozivima</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Gladly nudi besplatnu verziju, kao i opcije od $38 i $150 po agentu mjesečno.</p> <h3 class="wp-block-heading" id="8-hubspot">8. HubSpot</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/hubspot-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Hubspot Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/5d2cc4ea1c55b0331f8e096c6826774a/hubspot-homepage-1024x478.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/52aab801831433533fadc43dc096d4a0/hubspot-homepage-300x140.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/ae9019f86b6a0a5e0dca23504a0f0209/hubspot-homepage-768x358.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/7bc97ab99f986f01f4fbb3ee4b3ac10e/hubspot-homepage-107x50.png.webp 107w, https://www.liveagent.hr/wp/urlslab-download/a209113efe20ca930f4ce58580aa18eb/hubspot-homepage-54x25.png.webp 54w, https://www.liveagent.hr/wp/urlslab-download/594ee1471899220bb36016f0826c0f94/hubspot-homepage-718x335.png.webp 718w, https://www.liveagent.hr/wp/urlslab-download/adcd3122782fab01685f279a98a0f99b/hubspot-homepage-700x327.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/1222209e24529c43d15c90a09cd493a3/hubspot-homepage-185x86.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/fa3401fb1cf4e36a0b13effb56d18daa/hubspot-homepage-110x51.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/17b93d0f825176e5290f395e1e3e29c9/hubspot-homepage-485x226.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/4c4936b344712d3dedc2051ffc2c5811/hubspot-homepage.png.webp 1369w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/fd38d150f99d835878cc85fac94c406d/hubspot-homepage-1024x478.png 1024w, https://www.liveagent.hr/wp/urlslab-download/f2682dcf5b9b45d27942e5461bdff709/hubspot-homepage-300x140.png 300w, https://www.liveagent.hr/wp/urlslab-download/3a08c260cd22c45d9f3542c9937068a9/hubspot-homepage-768x358.png 768w, https://www.liveagent.hr/wp/urlslab-download/885bf60d6a627b9768ba7e9a80b5be66/hubspot-homepage-107x50.png 107w, https://www.liveagent.hr/wp/urlslab-download/15b421b146f4de3d03ca042ebba5f949/hubspot-homepage-54x25.png 54w, https://www.liveagent.hr/wp/urlslab-download/f63ce24c05c4169b2194d6c45cdfa753/hubspot-homepage-718x335.png 718w, https://www.liveagent.hr/wp/urlslab-download/e3925b8dce5b937bee4c77f4a275bd8c/hubspot-homepage-700x327.png 700w, https://www.liveagent.hr/wp/urlslab-download/16d806bb1265f8ab943a64a9a6cd2429/hubspot-homepage-185x86.png 185w, https://www.liveagent.hr/wp/urlslab-download/772f9a8cc804aa26fbadc6d312588d03/hubspot-homepage-110x51.png 110w, https://www.liveagent.hr/wp/urlslab-download/30a5afb490334ed112e362073c4f4120/hubspot-homepage-485x226.png 485w, https://www.liveagent.hr/wp/urlslab-download/49db0cea5e5097415d4fed579da60fec/hubspot-homepage.png 1369w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/5d2cc4ea1c55b0331f8e096c6826774a/hubspot-homepage-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt="Hubspot Service Hub ticketing tool homepage" class="wp-image-561108" data-src="https://www.liveagent.hr/wp/urlslab-download/fd38d150f99d835878cc85fac94c406d/hubspot-homepage-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a></figure> <p></p><p>HubSpot omogućuje kompanijama svih veličina povećanje angažmana klijenata putem blogova, društvenih medija, odredišnih stranica, email kampanja, upravljanja sadržajem web stranica, web analitikom i izvještavanjem.</p> <h4 class="wp-block-heading" id="recommended-for-email-marketing">Preporučen za email marketing</h4> <p></p><p>Hubspot je preporučen za poduzeća koja koriste email marketing. Hubspot omogućuje 24/7 samoposlužna rješenja dok nudi značajke za email marketing, čineći ih prikladnima za sve u različitim dijelovima e-marketinga.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Hubspot je jedinstven po nuđenju pristupa personaliziranim email rješenjima i rješenjima korisničke službe u jednoj aplikaciji. Hubspot je u startu skuplji od ostalih opcija, ali ima raznolike mogućnosti, što čini Hubspot prikladnijim za srednja i velika poduzeća.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Analiza u realnom vremenu</li> <li>Samoposlužni portal</li> <li>Radnje kojima su događaji okidači</li> <li>Integracija za Google Analytics</li> <li>Upravljanje s više računa</li> <li>SEO upravljanje</li> </ul> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Hubspot nudi besplatnu verziju i besplatnu probnu verziju. Osim toga, postoje opcije od $50/mjesec – $600/godina, $1,780/mjesec – $19,200/godina i $4,000/mjesec – $48,000/godina.</p> <h3 class="wp-block-heading" id="9-ada">9. Ada</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/ada-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Ada Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/047a4f6c22af28a13f41aa9703326887/ada-home-page-1024x556.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/a1fe4a4a9e748ca91ad55eeb9e2512b4/ada-home-page-300x163.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/ec3cf60cd4c99fe83475e0086d55e76a/ada-home-page-768x417.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/0c88cda894550a35bc3b31366042569d/ada-home-page-92x50.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/a93cf659c04556eb8671db62537b3622/ada-home-page-46x25.png.webp 46w, https://www.liveagent.hr/wp/urlslab-download/0a624410ccdf4f2a754fd963f14108b4/ada-home-page-617x335.png.webp 617w, https://www.liveagent.hr/wp/urlslab-download/4f13c55c78174435fa7155e44e492609/ada-home-page-700x380.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/2dc6ac94c0ec0f2bbe60298def291c69/ada-home-page-185x100.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/fcff4a6d4e0f3dacd890fb918f332ab1/ada-home-page-110x60.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/aae1ea206b895ab1c41df5e1771393af/ada-home-page-485x263.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/bf48c367d204475b532c389237130856/ada-home-page.png.webp 1652w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/007162542741d142ae82f247040fc5c6/ada-home-page-1024x556.png 1024w, https://www.liveagent.hr/wp/urlslab-download/4521f0cc117f6c9439a290913f05c90f/ada-home-page-300x163.png 300w, https://www.liveagent.hr/wp/urlslab-download/5be72c24aa54f6a67d098ec44bb0978a/ada-home-page-768x417.png 768w, https://www.liveagent.hr/wp/urlslab-download/5448c73ae7c61ca8891f97168db3a535/ada-home-page-92x50.png 92w, https://www.liveagent.hr/wp/urlslab-download/f72a5e8dfadd35439a22ec66a51f0a8c/ada-home-page-46x25.png 46w, https://www.liveagent.hr/wp/urlslab-download/6a4f45ed4baa9e8d7f3b59b9b8652201/ada-home-page-617x335.png 617w, https://www.liveagent.hr/wp/urlslab-download/1503147b24374c8ebc01006823fa8a6d/ada-home-page-700x380.png 700w, https://www.liveagent.hr/wp/urlslab-download/26744984e16111d09b5270f68a55db51/ada-home-page-185x100.png 185w, https://www.liveagent.hr/wp/urlslab-download/c4c6f298213639f750fac2cf37e04c64/ada-home-page-110x60.png 110w, https://www.liveagent.hr/wp/urlslab-download/0a576f160432b3acd2247075755faa62/ada-home-page-485x263.png 485w, https://www.liveagent.hr/wp/urlslab-download/c17e05da489c2e6962938d53d167b395/ada-home-page.png 1652w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/047a4f6c22af28a13f41aa9703326887/ada-home-page-1024x556.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="556" alt="Ada homepage" class="wp-image-557429" data-src="https://www.liveagent.hr/wp/urlslab-download/007162542741d142ae82f247040fc5c6/ada-home-page-1024x556.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></picture></a></figure> <p>Ada kombinira alate platforme za upravljanje klijentima koju je jednostavno koristiti i vaše omiljene CRM alate.</p> <h4 class="wp-block-heading" id="recommended-for-mobile-campaigns">Preporučena za mobilne kampanje</h4> <p>Uz Ada, poduzeća mogu kreirati fascinantne i angažirajuće marketinške kampanje optimizirane za mobilne uređaje. To čini Ada odličnim rješenjem za male i mikro kompanije.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Ada je različita od ostalih ponuđača zbog svog naglaska na mobilna rješenja koja osnažuju vašu korisničku službu.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Društveni marketing</li> <li>Samoposlužna rješenja</li> <li>Prilagodljivi CTA</li> <li>Upravljanje kanalima</li> <li>Dinamični sadržaj</li> <li>Upravljanje potencijalnim klijentima</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-6">Prednosti</h4> <ul class="wp-block-list"> <li>Pojednostavljuje marketing</li> <li>Praktičan i lak za korištenje</li> <li>Temeljen na cloudu</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-6">Nedostaci</h4> <ul class="wp-block-list"> <li>E-mail alati se mogu poboljšati</li> <li>Nema integracije za Instagram</li> <li>Minimalne telefonske značajke</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Ada ima besplatan probni period a pretplate počinju od $40 po agentu mjesečno. Dodatno, Ada nudi 40% popusta za godišnju pretplatu, ali morate im se izravno obratiti za procjenu.</p> <h3 class="wp-block-heading" id="10-document360">10. Document360</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/document360-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Document360 Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/5fbd694c6df2d0bd5ed22b384ffe578b/document360-homepage-1024x489.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/bc4c5626077044c83fcb42c4ddaf0879/document360-homepage-300x143.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/304a093c6d3d612f29998b84c7728602/document360-homepage-768x366.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/d0dff9937a918e9facc6a52cbe746c11/document360-homepage-105x50.png.webp 105w, https://www.liveagent.hr/wp/urlslab-download/cb2a6e2c7c3fcfeb6d70b85631921da6/document360-homepage-52x25.png.webp 52w, https://www.liveagent.hr/wp/urlslab-download/7ba63a30c90898381973788efba7fe42/document360-homepage-702x335.png.webp 702w, https://www.liveagent.hr/wp/urlslab-download/10e92faa384bacf602eadf1d3d38b5dd/document360-homepage-700x334.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/c909fac294da53a1db5ca8f12bed712c/document360-homepage-185x88.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/db0f0859e357b600ba99d19e57fd5dda/document360-homepage-110x52.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/79d6da33967f1ff819ecfe3a8a99bbf2/document360-homepage-485x231.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/8bd1bfe4d3bd4d22fc2477da48a6e97d/document360-homepage.png.webp 1723w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/2e00805502f0abb3af0a9803e17d61a0/document360-homepage-1024x489.png 1024w, https://www.liveagent.hr/wp/urlslab-download/8e9bcdb2265787311fb5356122fa9f68/document360-homepage-300x143.png 300w, https://www.liveagent.hr/wp/urlslab-download/295e0861f9806c5356219ad890bda9ec/document360-homepage-768x366.png 768w, https://www.liveagent.hr/wp/urlslab-download/b429d620898e182a45fd39c147083cac/document360-homepage-105x50.png 105w, https://www.liveagent.hr/wp/urlslab-download/9e8699cf444fc8ab8c61afb0d684ec31/document360-homepage-52x25.png 52w, https://www.liveagent.hr/wp/urlslab-download/2b3c1d9701536f847198b5ca0be93aff/document360-homepage-702x335.png 702w, https://www.liveagent.hr/wp/urlslab-download/3edef7901b5cc47fb6063e806a035db6/document360-homepage-700x334.png 700w, https://www.liveagent.hr/wp/urlslab-download/9e563b408b2faff9ba066a8850a634d8/document360-homepage-185x88.png 185w, https://www.liveagent.hr/wp/urlslab-download/88283ebdc8ae296b881ca97839f51381/document360-homepage-110x52.png 110w, https://www.liveagent.hr/wp/urlslab-download/fd617fb87f4f8989ed37f0e61c688576/document360-homepage-485x231.png 485w, https://www.liveagent.hr/wp/urlslab-download/75a1572d4c2fedf3f63618fd13ab31e6/document360-homepage.png 1723w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/5fbd694c6df2d0bd5ed22b384ffe578b/document360-homepage-1024x489.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="489" alt="Document360 homepage" class="wp-image-561079" data-src="https://www.liveagent.hr/wp/urlslab-download/2e00805502f0abb3af0a9803e17d61a0/document360-homepage-1024x489.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></picture></a></figure> <p></p><p>Document360 vam omogućuje kreiranje baza znanja kako bi smanjili zahtjeve za podrškom i do 50%.</p> <h4 class="wp-block-heading" id="recommended-for-a-self-service-knowledge-base">Preporučen za samoposlužne baze znanja</h4> <p>Document360 je odličan za poduzeća svih veličina koja žele kreirati i objaviti korisne baze znanja koje se slažu s identitetom vašeg brenda, Zbog toga, mala i srednja poduzeća najbolje mogu iskoristiti Document360.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Razlog zašto je Document360 različit od ostalih samoposlužnih ponuđača je taj što različite institucije, kao što je Harvard, vjeruju njegovom softveru za bazu znanja.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni portal</li> <li>Upravljanje sadržajem</li> <li>Alati za suradnju</li> <li>Upravljanje bazom znanja</li> <li>Rasprave i forumi</li> <li>Potpuna pretraga teksta</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-7">Prednosti</h4> <ul class="wp-block-list"> <li>Korisna korisnička podrška</li> <li>Centralno čvorište informacija</li> <li>Koristiti kao internu ili eksternu bazu znanja</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-7">Nedostaci</h4> <ul class="wp-block-list"> <li>Ograničene značajke</li> <li>Nema provjere pravopisa</li> <li>Nema mobilnu aplikaciju</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Document360 nudi opcije od $49, $149 i $299 mjesečno, uz dodatak besplatne probne verzije. Nadalje, postoji i enterprise plus plan, ali im se morate izravno obratiti za cijenu.</p> <h3 class="wp-block-heading" id="11-hornbill-service-manager">11. Hornbill Service Manager</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/hornbill-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Hornbill Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/45095dde932f72f03c6ca54b894e6009/hornbill-home-page-1024x437.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/3a8958fb6eeb8b9e74972e2af881ef23/hornbill-home-page-300x128.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/6580abcc4cc212b4f05a962b05262767/hornbill-home-page-768x328.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/becc804614f18cb987f7be629ec143c4/hornbill-home-page-117x50.png.webp 117w, https://www.liveagent.hr/wp/urlslab-download/c435c187936a2f9d4ad07fad49bc1c52/hornbill-home-page-59x25.png.webp 59w, https://www.liveagent.hr/wp/urlslab-download/ce32d4a171a53d2db235def661257360/hornbill-home-page-785x335.png.webp 785w, https://www.liveagent.hr/wp/urlslab-download/5009e693dbeaf167ab9eb4fa482a4d2a/hornbill-home-page-700x299.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/7af7f9c1beb62c6249c1e151560d435f/hornbill-home-page-185x79.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/7ab0e8e84758da3c0c014503d1b1bd07/hornbill-home-page-110x47.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/75fd10187864001e1dc7c21e1a727b2d/hornbill-home-page-485x207.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/2e4a7845d836198d0cfd1ff7d2856aaa/hornbill-home-page.png.webp 1616w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/459e5d3840fadcc3aaa5891ecdbe8e1d/hornbill-home-page-1024x437.png 1024w, https://www.liveagent.hr/wp/urlslab-download/03f64ca9908b21edaedb76582a5d5717/hornbill-home-page-300x128.png 300w, https://www.liveagent.hr/wp/urlslab-download/96fb074b915e412570f0586fb2597336/hornbill-home-page-768x328.png 768w, https://www.liveagent.hr/wp/urlslab-download/8bcb0c443c1c4ba5d8ef97f46d035096/hornbill-home-page-117x50.png 117w, https://www.liveagent.hr/wp/urlslab-download/d519f0e68cde043513acc69376caa461/hornbill-home-page-59x25.png 59w, https://www.liveagent.hr/wp/urlslab-download/19fb62469116727c6ea16ffa6bd14d87/hornbill-home-page-785x335.png 785w, https://www.liveagent.hr/wp/urlslab-download/a83890b6d4df1339b66a06877f8d4717/hornbill-home-page-700x299.png 700w, https://www.liveagent.hr/wp/urlslab-download/c4149b991323b667da7a6f83a429cf67/hornbill-home-page-185x79.png 185w, https://www.liveagent.hr/wp/urlslab-download/0326e353e93a4561e5ec7be31321e435/hornbill-home-page-110x47.png 110w, https://www.liveagent.hr/wp/urlslab-download/403b673d33aa81e5bcec13a5649c9a98/hornbill-home-page-485x207.png 485w, https://www.liveagent.hr/wp/urlslab-download/7b564ec9b4e58c64116836f0b9073931/hornbill-home-page.png 1616w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/45095dde932f72f03c6ca54b894e6009/hornbill-home-page-1024x437.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="437" alt="Hornbill homepage" class="wp-image-557487" data-src="https://www.liveagent.hr/wp/urlslab-download/459e5d3840fadcc3aaa5891ecdbe8e1d/hornbill-home-page-1024x437.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></picture></a></figure> <p></p><p>Hornbill Service Manager nudi 100% okruženje bez kodiranja uz moćne automatizirane procese koji pružaju brzu uslugu dok ujedno smanjuju troškove.</p> <h4 class="wp-block-heading" id="recommended-for-non-restrictive-tools">Preporučen za alate bez ograničenja</h4> <p>Hornbill Service Manager uklanja ograničenja koda samoposlužnog softvera, što koristi automatska ažuriranja i dodijeljene resurse.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Hornbill upravitelj službe se izdvaja svojom automatizacijom i samoposlužnim softverom koji je lako koristiti, što može pomoći rastu malih poduzeća.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Upravljanje izdanjima</li> <li>Upravljanje bazom znanja</li> <li>Izvještaji o uslugama</li> <li>Upravljanje problemima</li> <li>Upravljanje konfiguracijom</li> <li>Praćenje imovine</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-8">Prednosti</h4> <ul class="wp-block-list"> <li>Intuitivan za korištenje</li> <li>Lakoća postavljanja</li> <li>Prilagodljivi procesi</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-8">Nedostaci</h4> <ul class="wp-block-list"> <li>Ograničene značajke, kao što je funkcionalnost upravljačke ploče</li> <li>Izvještaji mogu biti teški za implementaciju</li> <li>Ne može se promijeniti vrsta tiketa nakon što je on kreiran</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Hornbill Service Manager nudi besplatni probni period. Za sve ostalo, morat ćete ih kontaktirati izravno za cijenu.</p> <h3 class="wp-block-heading" id="12-freshdesk-contact-center">12. Freshdesk contact center</h3> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/freshdesk-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Freshdesk Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/10d4be4857f5b08a56ce89139c5c8718/freshdesk-homepage.png.webp 1732w, https://www.liveagent.hr/wp/urlslab-download/1831b4a445b849096ecea8e1ac3bd2c6/freshdesk-homepage-300x155.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/c877c6e319a130e094f446e5333f6716/freshdesk-homepage-1024x527.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/3d0dfba203850a80624de9cadff716b6/freshdesk-homepage-768x396.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/b1d9736114ed6e11aa555d572a26cb01/freshdesk-homepage-97x50.png.webp 97w, https://www.liveagent.hr/wp/urlslab-download/632a82d4995b4500902a32566c3f1b3c/freshdesk-homepage-49x25.png.webp 49w, https://www.liveagent.hr/wp/urlslab-download/a686b7273b8aa8acd8b1b15b793f2baf/freshdesk-homepage-650x335.png.webp 650w, https://www.liveagent.hr/wp/urlslab-download/6c6c25e753f312e5c8a639c78a4435fe/freshdesk-homepage-700x361.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/a788a2469f8d3458177470f093b0747d/freshdesk-homepage-185x95.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/7f572d5a307ada88465f91e4e1b620fa/freshdesk-homepage-110x57.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/f2f19d4cb4f0e6ba7deb2debad6a693c/freshdesk-homepage-485x250.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1732px) 100vw, 1732px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/3a88ffddee4b7f0cf3d23def1e95170e/freshdesk-homepage.png 1732w, https://www.liveagent.hr/wp/urlslab-download/073217c822ec3c444aa8b34f09ffb0f0/freshdesk-homepage-300x155.png 300w, https://www.liveagent.hr/wp/urlslab-download/8b37f9caf8901d157917823281c29213/freshdesk-homepage-1024x527.png 1024w, https://www.liveagent.hr/wp/urlslab-download/f4fd18347ed4ea9fea19c9ff3a256d6a/freshdesk-homepage-768x396.png 768w, https://www.liveagent.hr/wp/urlslab-download/82d77356eae6d4c1f7d84aead3b85239/freshdesk-homepage-97x50.png 97w, https://www.liveagent.hr/wp/urlslab-download/3d95f3c8584fbe8519270ea1ceca22ad/freshdesk-homepage-49x25.png 49w, https://www.liveagent.hr/wp/urlslab-download/0b940862c88f589d8a4b4073b68e1bda/freshdesk-homepage-650x335.png 650w, https://www.liveagent.hr/wp/urlslab-download/8d71ea4688d23b1dc3e997b3b544f20c/freshdesk-homepage-700x361.png 700w, https://www.liveagent.hr/wp/urlslab-download/05126c19e32771d5a587f73406420c85/freshdesk-homepage-185x95.png 185w, https://www.liveagent.hr/wp/urlslab-download/02441c1e72118b926590a08ad541fc43/freshdesk-homepage-110x57.png 110w, https://www.liveagent.hr/wp/urlslab-download/3642ebf26655fd4a7ce9ca4a07e3d4d6/freshdesk-homepage-485x250.png 485w" urlslab-lazy="yes" sizes="(max-width: 1732px) 100vw, 1732px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/10d4be4857f5b08a56ce89139c5c8718/freshdesk-homepage.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1732" height="892" alt="Freshdesk stranica" class="wp-image-559397" data-src="https://www.liveagent.hr/wp/urlslab-download/3a88ffddee4b7f0cf3d23def1e95170e/freshdesk-homepage.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></picture></a></figure> <p></p><p>Freshdesk pretvara agente u zastupnike klijenata kroz integraciju za društvene medije kao što su Facebook, Twitter, Gmail, LinkedIn i više.</p> <h4 class="wp-block-heading" id="recommended-for-ngos">Preporučen za nevladine organizacije</h4> <p>Freshdesk kontaktni centar upravlja i pojednostavljuje telefonske konverzacije za NGO, NFP i BFSI industrije nudeći samoodrživa samoposlužna rješenja.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Freshdesk kontaktni centar se izdvaja svojom mogućnošću za lako upravljanje i pojednostavljivanje operacija unutar samoposlužnih operacija srednjih i velikih poduzeća.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Virtualni pozivni centar</li> <li>Izvještaji i analiza</li> <li>Nadzor aktivnosti zaposlenika</li> <li>Alati za suradnju</li> <li>Kombinirani pozivni centar</li> <li>Samoposlužne opcije</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-9">Prednosti</h4> <ul class="wp-block-list"> <li>Analizira tjednu količinu poziva</li> <li>Prati i nadzire probleme klijenata</li> <li>Lako postavljanje</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-9">Nedostaci</h4> <ul class="wp-block-list"> <li>Svaki tiket se preusmjerava na upravitelja računa</li> <li>Spor odgovor korisničke službe</li> <li>Tijek poziva se ne može jednostavno prilagoditi </li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Postoji besplatna verzija, kao i opcije od $15 i $39 po agentu mjesečno. Besplatna probna verzija sustava je također dostupna.</p> <h3 class="wp-block-heading" id="13-helpshift">13. Helpshift</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/helpshift-homepage.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Helpshift Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/c2ce1103478bb8b9d77fb4e8c2e6eba3/helpshift-homepage-1024x512.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/30d8d17d28935a8c5c4a3db83aa8b1c5/helpshift-homepage-300x150.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/a8408c95250f4a9a59ad0a30d8fa22b0/helpshift-homepage-768x384.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/035eea710b98a5a89ceb1609d4e0117f/helpshift-homepage-100x50.png.webp 100w, https://www.liveagent.hr/wp/urlslab-download/5038b668acdbcfa232845958487ed17e/helpshift-homepage-50x25.png.webp 50w, https://www.liveagent.hr/wp/urlslab-download/981bcaff5cfba2bf84cf956e326b451a/helpshift-homepage-670x335.png.webp 670w, https://www.liveagent.hr/wp/urlslab-download/14073f6ae82a1312cfe12876661110b7/helpshift-homepage-700x350.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/65a9a6c4185bd9a7016b66f4bf154bf3/helpshift-homepage-185x93.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/34bf31790a0fec7d6b75bc2a3ce4ed04/helpshift-homepage-110x55.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/a3dd7f51416dad69cb76d6ddbb47dd98/helpshift-homepage-485x243.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/2a06f8eca1f0761537412f231c21959b/helpshift-homepage.png.webp 1882w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/4a0828ffd5eec99b45c4ea27f02b08b9/helpshift-homepage-1024x512.png 1024w, https://www.liveagent.hr/wp/urlslab-download/a6462cf709cbd07879c152e46d773d0e/helpshift-homepage-300x150.png 300w, https://www.liveagent.hr/wp/urlslab-download/6adf35f5e786e7e2ad4c1bf3282bdc27/helpshift-homepage-768x384.png 768w, https://www.liveagent.hr/wp/urlslab-download/8d2c0a84ec114e0e52ca88f9ea8d3b01/helpshift-homepage-100x50.png 100w, https://www.liveagent.hr/wp/urlslab-download/ce11bb3ed2f0122ef7874f62602431be/helpshift-homepage-50x25.png 50w, https://www.liveagent.hr/wp/urlslab-download/76e849e3b893e602bb2844a740c681d2/helpshift-homepage-670x335.png 670w, https://www.liveagent.hr/wp/urlslab-download/247a4bf036c7151ac8f43df7f8f9a5ae/helpshift-homepage-700x350.png 700w, https://www.liveagent.hr/wp/urlslab-download/6012f16eb9df73b266919ba0ae3f55c7/helpshift-homepage-185x93.png 185w, https://www.liveagent.hr/wp/urlslab-download/7cfdb9cbb6164048d558e0910b6d7da9/helpshift-homepage-110x55.png 110w, https://www.liveagent.hr/wp/urlslab-download/eeab9afb7f2f09dd085791597806301b/helpshift-homepage-485x243.png 485w, https://www.liveagent.hr/wp/urlslab-download/7b240803357738ee61a54d3b495955ff/helpshift-homepage.png 1882w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/c2ce1103478bb8b9d77fb4e8c2e6eba3/helpshift-homepage-1024x512.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="512" alt="Helpshift homepage" class="wp-image-561049" data-src="https://www.liveagent.hr/wp/urlslab-download/4a0828ffd5eec99b45c4ea27f02b08b9/helpshift-homepage-1024x512.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></picture></a></figure> <p>Helpshift platforma integrira automatizaciju, botove, poruke i AI u skalabilnu platformu za korisničku službu.</p> <h4 class="wp-block-heading" id="recommended-for-a-unique-payment-plan">Preporučen za unikatne planove pretplate</h4> <p>Dizajniran za mala i srednja poduzeća, Helpshift nudi telefonsku i web chat podršku s jedinstvenim cjenovnim planovima koji se temelje na aktivnosti korisnika.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Helpshift je jedinstven zbog svog iskustva sa samoposlužnim rješenjima za mobilne platforme i mobilne igre koje koriste AI, što čini Helpshift savršenim za samostalne poduzetnike u području digitalne kreacije.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Chatbot</li> <li>Upravljanje bazom znanja</li> <li>Pristup i kontrola na daljinu</li> <li>Predefinirani odgovori</li> <li>Upravljanje tiketima</li> <li>Samoposlužni portal</li> </ul> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Helpshift-ov cjenovni model je temeljen na ostvarenoj komunikaciji sa korisničkom službom, što znači da plaćate samo za probleme koje riješite. Helpshift nudi besplatnu probnu verziju kao i besplatnu verziju svog softvera. Međutim, morate im se obratiti ako želite cijenu.</p> <h3 class="wp-block-heading" id="14-teamsupport">14. TeamSupport</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/teamsupport-website.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Teamsupport Website.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/41ce3caa01909b1edf93c7aeaa291d4b/teamsupport-website-1024x484.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/d6cc28609d998d237f69d2b93866688c/teamsupport-website-300x142.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/140b9d05f33737b0e48d72d008bccbe4/teamsupport-website-768x363.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/49fa1b7a98f19bee67901d3e65ba7999/teamsupport-website-106x50.png.webp 106w, https://www.liveagent.hr/wp/urlslab-download/5c5ba87fa0d39a5d96a347605a5ca897/teamsupport-website-53x25.png.webp 53w, https://www.liveagent.hr/wp/urlslab-download/48ebd9b3bfe3523880fd4123159717aa/teamsupport-website-709x335.png.webp 709w, https://www.liveagent.hr/wp/urlslab-download/33f9b01710970d738cc61ac06ebc9a71/teamsupport-website-700x331.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/bbc1b5d22630304a65da43eb7b1d1db2/teamsupport-website-185x87.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/888a4c6c62ed14a39e87567d4f3c6425/teamsupport-website-110x52.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/be90cdf841fa82528d4da84ed00604d4/teamsupport-website-485x229.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/9f0a89527893e3ca694f002f3bc90854/teamsupport-website.png.webp 1738w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/355b5b8dfbf8d7d225ea6fc51729eb92/teamsupport-website-1024x484.png 1024w, https://www.liveagent.hr/wp/urlslab-download/d2a70bd54a59f4f3e5dbb9b85d61ae3d/teamsupport-website-300x142.png 300w, https://www.liveagent.hr/wp/urlslab-download/6cc8053227442113b73ddd5ca3a77f0b/teamsupport-website-768x363.png 768w, https://www.liveagent.hr/wp/urlslab-download/9d1f42d7e00e9c742e37252a47793f97/teamsupport-website-106x50.png 106w, https://www.liveagent.hr/wp/urlslab-download/5da8e445537b99b45d242f42b0f9ed29/teamsupport-website-53x25.png 53w, https://www.liveagent.hr/wp/urlslab-download/7d16a0a2ef9fe1411addc89b1f4b73e9/teamsupport-website-709x335.png 709w, https://www.liveagent.hr/wp/urlslab-download/b9cd45bebaaf576a927dc7d23cbfd7fd/teamsupport-website-700x331.png 700w, https://www.liveagent.hr/wp/urlslab-download/d62333295b6660a4434566e91a5eb3b0/teamsupport-website-185x87.png 185w, https://www.liveagent.hr/wp/urlslab-download/ebafd26a435719272387c85e0ebf53db/teamsupport-website-110x52.png 110w, https://www.liveagent.hr/wp/urlslab-download/136a9c20d73557a620c887152d5b15c0/teamsupport-website-485x229.png 485w, https://www.liveagent.hr/wp/urlslab-download/4d4a4e809e9b73d1f120e17ec8a9bbc8/teamsupport-website.png 1738w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/41ce3caa01909b1edf93c7aeaa291d4b/teamsupport-website-1024x484.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="484" alt="TeamSupport stranica" class="wp-image-555120" data-src="https://www.liveagent.hr/wp/urlslab-download/355b5b8dfbf8d7d225ea6fc51729eb92/teamsupport-website-1024x484.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></picture></a></figure> <p>Teamsupport koristi efikasno upravljanje tiketima i višekanalnu podršku za pružanje samoposlužnih opcija diljem više digitalnih kanala, omogućujući kompanijama laku skalabilnost dok pružaju vrhunsku korisničku uslugu.</p> <h4 class="wp-block-heading" id="recommended-for-b2b-needs">Preporučen za B2B potrebe</h4> <p>Dizajniran isključivo za kompanije koje trebaju skalirati svoje alate za rješavanje problema na većoj razini, Teamsupport je pravo rješenje.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Teamsupport je jedinstven jer omogućuje velikim timovima praćenje dodatnih informacija na tiketima, ne samo problema. Dodatno, možete pojednostaviti samoposlužne opcije svog poduzeća.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Višekanalna komunikacija</li> <li>Samoposlužni portal</li> <li>Upravljanje pozivnim centrom</li> <li>Konfiguracija tijeka rada</li> <li>Izvještaji i analiza</li> <li>Chat u realnom vremenu</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-10">Prednosti</h4> <ul class="wp-block-list"> <li>24/7 podrška</li> <li>Upravljanje timom i tijekovima rada</li> <li>Intuitivne funkcije</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-10">Nedostaci</h4> <ul class="wp-block-list"> <li>Nezgrapan softver</li> <li>Postavljanje može biti zbunjujuće</li> <li>Ograničena prilagodba</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Teamsupport nudi besplatnu probnu verziju, kao i opcije od $50 i $69 po agentu mjesečno. Teamsupport također nudi i besplatnu probnu verziju svog softvera.</p> <h3 class="wp-block-heading" id="15-kustomer">15. Kustomer</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/kustomer-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Kustomer Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/2bbbf62b5c4965b8b3a4ec6c918a87ae/kustomer-home-page-1024x547.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/fefd34501658ba080b3b54c0bff6cd99/kustomer-home-page-300x160.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/784e2c59559fd6fd74bb76e1a728da81/kustomer-home-page-768x410.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/9342a8592d64a2f6a3750657d0f25973/kustomer-home-page-94x50.png.webp 94w, https://www.liveagent.hr/wp/urlslab-download/7e9587e5c1c6c21d211829d49b5d9f63/kustomer-home-page-47x25.png.webp 47w, https://www.liveagent.hr/wp/urlslab-download/cdd17d3b49fdc8189ba23796a07d8938/kustomer-home-page-628x335.png.webp 628w, https://www.liveagent.hr/wp/urlslab-download/86c340048694563dbd5adec04c628f36/kustomer-home-page-700x374.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/fea1b7f28d65779e504dbd3573d352d4/kustomer-home-page-185x99.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/04034cf4c5b89672df9e1bc792c7edb8/kustomer-home-page-110x59.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/593f5c09dc60213472ab08c82567fc04/kustomer-home-page-485x259.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/47ffe99370a2f0e6bce746dcd6529e64/kustomer-home-page.png.webp 1731w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/29508d229a215eeeeae4575b3ad9545e/kustomer-home-page-1024x547.png 1024w, https://www.liveagent.hr/wp/urlslab-download/0de15c920f457fa1b273d49d59955d9a/kustomer-home-page-300x160.png 300w, https://www.liveagent.hr/wp/urlslab-download/921bab3f4b281cf3a382b86452145f2f/kustomer-home-page-768x410.png 768w, https://www.liveagent.hr/wp/urlslab-download/de05055f78bce948796f025ae74cf478/kustomer-home-page-94x50.png 94w, https://www.liveagent.hr/wp/urlslab-download/32ccfd0318c0bfe53649f8f544aa229b/kustomer-home-page-47x25.png 47w, https://www.liveagent.hr/wp/urlslab-download/49f80a898aa4bece7a83f0d5f2801a92/kustomer-home-page-628x335.png 628w, https://www.liveagent.hr/wp/urlslab-download/7c74429f073693d3c3a75456f5bd02ee/kustomer-home-page-700x374.png 700w, https://www.liveagent.hr/wp/urlslab-download/2d16fde1be132d24043bc155306c0a78/kustomer-home-page-185x99.png 185w, https://www.liveagent.hr/wp/urlslab-download/f3ecd647849921b6e2f1eff77fb9f667/kustomer-home-page-110x59.png 110w, https://www.liveagent.hr/wp/urlslab-download/7bd94deac1b61169a0c6741b9db3bad4/kustomer-home-page-485x259.png 485w, https://www.liveagent.hr/wp/urlslab-download/b5eec8b7a79fabb19a5c67fb2dfcd259/kustomer-home-page.png 1731w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/2bbbf62b5c4965b8b3a4ec6c918a87ae/kustomer-home-page-1024x547.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="547" alt="Kustomer homepage" class="wp-image-557545" data-src="https://www.liveagent.hr/wp/urlslab-download/29508d229a215eeeeae4575b3ad9545e/kustomer-home-page-1024x547.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></picture></a></figure> <p>Kustomer vam omogućuje automatizaciju 40% vaših konverzacija bez kompromitiranja kvalitete usluge koju nudite.</p> <h4 class="wp-block-heading" id="recommended-for-best-in-class-chatbots">Preporučen za najbolje chatbotove u klasi</h4> <p>Kustomer omogućuje korisnicima kreiranje prilagodljivih botova koji mogu pomoći u tijekovima rada i interakcijama s klijentima – pojednostavljujući vaše operacije i smanjujući troškove kompanije.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Unikatni aspekt koji Kustomer nudi je njegov AI-pogonjen sustav otklona koji djeluje kao prva crta obrane kada rješavate probleme s klijentima. Nadalje, Kustomer odlično radi za mala i srednja poduzeća.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni portal</li> <li><p><a href="https://www.liveagent.hr/funkcionalnosti/pregled-analitike/" title="Iskoristite holistički pregled napora svoje korisničke podrške pomoću naše značajke nadzorne ploče s pregledom analitike u LiveAgentu i odmah poboljšajte svoje poslovanje." hreflang="hr" onover-preload="1">Izvještaji i analitika</a></p></li> <li>Chat u realnom vremenu</li> <li>Virtualni pomoćnik</li> <li>Nadzor mreže</li> <li>Višekanalno prikupljanje podataka</li> </ul> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Kustomer-ov softver košta $89 i $139. Nema besplatne probne verzije niti besplatne verzije softvera.</p> <h3 class="wp-block-heading" id="16-airkit">16. Airkit</h3> <p>Airkit se integrira u backend vaše web stranice kako bi ponudio samoposlužne opcije dok pruža digitalno iskustvo vašim klijentima.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/airkit-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Airkit Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6f08aecf89e6dfb2e932549898c32aad/airkit-home-page-1024x496.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/fb28308f7fa0b638fc16ce5490666044/airkit-home-page-300x145.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/516d6a1226554b6cd3fc0fb71b98808e/airkit-home-page-768x372.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/9456f8da1e74487ffce3ca32e61fdba3/airkit-home-page-103x50.png.webp 103w, https://www.liveagent.hr/wp/urlslab-download/11dca6aa14a5fea317a25087179f3d8d/airkit-home-page-52x25.png.webp 52w, https://www.liveagent.hr/wp/urlslab-download/15d29bcb76d91b356dd886748f2844c3/airkit-home-page-692x335.png.webp 692w, https://www.liveagent.hr/wp/urlslab-download/5e36ca21438c6ead27a08d8d66610f7a/airkit-home-page-700x339.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/c2f958087edbbba5cbb78346ce0eee4a/airkit-home-page-185x90.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/9ee6f55da26d9bb6a6e2be75bf8ce168/airkit-home-page-110x53.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/69e0f91f94e0e5aa096b62cd9a75c699/airkit-home-page-485x235.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/cfc8ea0a6217ef9edd2a6b33c9665c41/airkit-home-page.png.webp 1695w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/a45b8a5bc4f64040c1f0d75c560f80a0/airkit-home-page-1024x496.png 1024w, https://www.liveagent.hr/wp/urlslab-download/787709507ac9b9139e182e2774c4eddd/airkit-home-page-300x145.png 300w, https://www.liveagent.hr/wp/urlslab-download/f16a4c8abf24dcce85e0b84d7cdd46e8/airkit-home-page-768x372.png 768w, https://www.liveagent.hr/wp/urlslab-download/33f109b6260d9146f2befa55afc0cef8/airkit-home-page-103x50.png 103w, https://www.liveagent.hr/wp/urlslab-download/33c33482e8199c29927efce560fd7713/airkit-home-page-52x25.png 52w, https://www.liveagent.hr/wp/urlslab-download/09fa3f007d740d5a3caad511ba2acfae/airkit-home-page-692x335.png 692w, https://www.liveagent.hr/wp/urlslab-download/fa46b3a29895dcf5c6ee152a4a877dd1/airkit-home-page-700x339.png 700w, https://www.liveagent.hr/wp/urlslab-download/df6c0faaba007e0a8440d1bcef150ea4/airkit-home-page-185x90.png 185w, https://www.liveagent.hr/wp/urlslab-download/a0635cf8bb92d11200f8ba4ee2ab97d2/airkit-home-page-110x53.png 110w, https://www.liveagent.hr/wp/urlslab-download/2b7d859b34f30465e06641852dac65d2/airkit-home-page-485x235.png 485w, https://www.liveagent.hr/wp/urlslab-download/8c1896667b41e5fa5168f798c79d4356/airkit-home-page.png 1695w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6f08aecf89e6dfb2e932549898c32aad/airkit-home-page-1024x496.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="496" alt="Airkit homepage" class="wp-image-557574" data-src="https://www.liveagent.hr/wp/urlslab-download/a45b8a5bc4f64040c1f0d75c560f80a0/airkit-home-page-1024x496.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></picture></a></figure> <h4 class="wp-block-heading" id="recommended-for-engineering-teams">Preporučen za timove inžinjera</h4> <p>Airkit omogućuje timovima inžinjera implementaciju dodatnih značajki korisničke službe u backend web stranice bez potrebe za zapošljavanjem dodatnih zaposlenika.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Za razliku od ostalih ponuđača, Airkit nudi prilagođenu automatizaciju koja može biti integrirana u vaš backend, stoga je odličan izbor za srednja i velika poduzeća.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Izvještaji i analiza</li> <li>Samoposlužne opcije</li> <li>API</li> <li>Integracije s trećom stranom</li> <li>Prikupljanje podataka</li> <li>Prilagodljivi predlošci</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-29 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-11">Prednosti</h4> <ul class="wp-block-list"> <li>Lak za korištenje</li> <li>Korisnička služba i podrška</li> <li>Samoposlužne značajke</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-11">Nedostaci</h4> <ul class="wp-block-list"> <li>Ograničene značajke</li> <li>Novi softver</li> <li>Nema integraciju za Google Analytics</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Možete isprobati Airkit besplatno, ali im se morate izravno obratiti za cijenu prilagođenu vašem poslovanju.</p> <h3 class="wp-block-heading" id="17-livehelpnow">17. LiveHelpNow</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/livehelpnow-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Livehelpnow Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/f5614e9e70953e4e7c7e1aeff0ba05e9/livehelpnow-home-page-1024x483.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/1745ad9add503a112ba2fb15328f6a6f/livehelpnow-home-page-300x142.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/f79f1b39e00fe1b4680983862ccc58d0/livehelpnow-home-page-768x362.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/0f249d8c9249c1bb55e2f504d9bb6e4c/livehelpnow-home-page-106x50.png.webp 106w, https://www.liveagent.hr/wp/urlslab-download/091f9585c71011aed384e540b0b8158a/livehelpnow-home-page-53x25.png.webp 53w, https://www.liveagent.hr/wp/urlslab-download/3e6199f5ff213d73dccd578e5b78500a/livehelpnow-home-page-710x335.png.webp 710w, https://www.liveagent.hr/wp/urlslab-download/ea3c2b27f7b00ccbb1afaca70e33c4ee/livehelpnow-home-page-700x330.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/b6e1ddc2380133b7160c40f732e6ae11/livehelpnow-home-page-185x87.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/56c64ccb96ce81b0b345b82bc2ff43ec/livehelpnow-home-page-110x52.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/617bbd7b77f1384c4c8474c186811593/livehelpnow-home-page-485x229.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/10312fdc296509fc49e13cd9abcfd2ec/livehelpnow-home-page.png.webp 1836w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/fdad20da69471c25506b4a4ad32fe290/livehelpnow-home-page-1024x483.png 1024w, https://www.liveagent.hr/wp/urlslab-download/1a70b7af67ae226e2fcb429207ddbbbc/livehelpnow-home-page-300x142.png 300w, https://www.liveagent.hr/wp/urlslab-download/d02d1a787674061a02cafa1e4890caf5/livehelpnow-home-page-768x362.png 768w, https://www.liveagent.hr/wp/urlslab-download/a5ee23f57287394acdb69b4a3e244b3e/livehelpnow-home-page-106x50.png 106w, https://www.liveagent.hr/wp/urlslab-download/63dfff7d085252b4794f6e7daf0373c1/livehelpnow-home-page-53x25.png 53w, https://www.liveagent.hr/wp/urlslab-download/2d9ffe3f151bedee637d16c164ad9d6d/livehelpnow-home-page-710x335.png 710w, https://www.liveagent.hr/wp/urlslab-download/8a2a290e88917d3bee50ac72c21b6e2e/livehelpnow-home-page-700x330.png 700w, https://www.liveagent.hr/wp/urlslab-download/2ec5ef432f02a3889d1ec7bee7c11e9d/livehelpnow-home-page-185x87.png 185w, https://www.liveagent.hr/wp/urlslab-download/e16ea94accc298ee1405bc94a19204f6/livehelpnow-home-page-110x52.png 110w, https://www.liveagent.hr/wp/urlslab-download/8db0cd1db6334fde90a1a560ceb2a402/livehelpnow-home-page-485x229.png 485w, https://www.liveagent.hr/wp/urlslab-download/27479b77e996c556931af10bea575463/livehelpnow-home-page.png 1836w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/f5614e9e70953e4e7c7e1aeff0ba05e9/livehelpnow-home-page-1024x483.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="483" alt="LiveHelpNow homepage" class="wp-image-557604" data-src="https://www.liveagent.hr/wp/urlslab-download/fdad20da69471c25506b4a4ad32fe290/livehelpnow-home-page-1024x483.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"></picture></a></figure> <p>LiveHelpNow nudi više značajki u svom help desk softveru kao što je live chat, <a href="https://www.liveagent.hr/funkcionalnosti/baza-znanja/" title="LiveAgent nudi prilagodljivu Bazu znanja s forumima i pretraživim widgetima. Isprobajte besplatno i unaprijedite korisničku podršku!" hreflang="hr" onover-preload="1">baza znanja</a> i upravljanje emailom.</p> <h4 class="wp-block-heading" id="recommended-for-customer-contact-management">Preporučen za upravljanje kontaktima s klijentima</h4> <p>LiveHelpNow je preporučen zbog svog nagrađivanog chat softvera koji može svojim značajkama pomoći vrlo malim, kao i srednjim poduzećima,</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>LiveHelpNow se izdvaja sa svojim fokusom na poboljšanje zadovoljstva klijenata kroz samoposlužna rješenja i povećanje prodaje generiranjem potencijalnih kupaca.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Samoposlužni portal</li> <li>Prilagodljivi i ugrađeni prozorčići</li> <li>Višekanalna komunikacija</li> <li>Geotargeting</li> <li>Upravljanje pozivnim centrom</li> <li>Predefinirani odgovori</li> <li>Upravljanje IT imovinom</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-30 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-12">Prednosti</h4> <ul class="wp-block-list"> <li>Lak za implementaciju</li> <li>Korisna analitika</li> <li>Automatizacija korisničke službe</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-12">Nedostaci</h4> <ul class="wp-block-list"> <li>Ograničena korisnička podrška</li> <li>Ograničena prilagodba</li> <li>Ograničene značajke i UI</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p></p><p>LiveHelpNow nudi opcije za upravljanje email tiketima, live chat i <a href="https://www.liveagent.si/funkcije/baza-znanja/" urlslab_href_old="https://www.liveagent.hr/momayezat/baza-znanja/" title="Odkrijte, kako lahko LiveAgentova baza znanja izboljša vašo samopostrežno podporo strankam. Ustvarite prilagojene kategorije, članke in forume za enostaven dostop do informacij. Poskusite brezplačno zdaj in izboljšajte uporabniško izkušnjo z našo prilagodljivo programsko opremo." hreflang="sl-SI" onover-preload="1">bazu znanja</a> koje počinju od $21. Nadalje, ne nude besplatnu verziju, samo besplatnu probu.</p> <h3 class="wp-block-heading" id="18-replicant">18. Replicant</h3> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/replicant-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Replicant Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/00091aca9ed9f73fcf8d1210b54f1520/replicant-home-page.png.webp 1829w, https://www.liveagent.hr/wp/urlslab-download/67f10745176f899caacc5a42bfa07d39/replicant-home-page-300x133.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/95ffe57d2ceb099d479017b41964c827/replicant-home-page-1024x454.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/a94a6cad82a19f4ff9492af733925a9d/replicant-home-page-768x341.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/4e099cd144e7554d65952997810ee50f/replicant-home-page-113x50.png.webp 113w, https://www.liveagent.hr/wp/urlslab-download/7678cdff12968b7a298edfda18ff93d4/replicant-home-page-56x25.png.webp 56w, https://www.liveagent.hr/wp/urlslab-download/aa4d0837946bf21e68d50ebc17de12d0/replicant-home-page-756x335.png.webp 756w, https://www.liveagent.hr/wp/urlslab-download/f2f7594b1c1f32c725b47b3a0cfda59c/replicant-home-page-700x310.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/757afee5b5be52dffa9f228076cf1af8/replicant-home-page-185x82.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/f70462a145b826589863d5b8299a57fe/replicant-home-page-110x49.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/9104e4a5db9ad74207ab5d60caeec29c/replicant-home-page-485x215.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1829px) 100vw, 1829px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/8736b36304ef4e1637b0a0fb1d698bf6/replicant-home-page.png 1829w, https://www.liveagent.hr/wp/urlslab-download/0cd547d6f153de028a76ab150dccfc7d/replicant-home-page-300x133.png 300w, https://www.liveagent.hr/wp/urlslab-download/5ea0d31dcc7b6874bd47a1ad4420562b/replicant-home-page-1024x454.png 1024w, https://www.liveagent.hr/wp/urlslab-download/fb8a5937de32728a1867def4c52ba262/replicant-home-page-768x341.png 768w, https://www.liveagent.hr/wp/urlslab-download/d24bfd66108cc97ac4ca84347f4be090/replicant-home-page-113x50.png 113w, https://www.liveagent.hr/wp/urlslab-download/c385af09bf29286c5b23b669a1fd658b/replicant-home-page-56x25.png 56w, https://www.liveagent.hr/wp/urlslab-download/508f05165ffb59237d29a4c34a4addc0/replicant-home-page-756x335.png 756w, https://www.liveagent.hr/wp/urlslab-download/b06d3909fdc986fb72a7f90b0f30c750/replicant-home-page-700x310.png 700w, https://www.liveagent.hr/wp/urlslab-download/f034c503697ab8940d563ecc05ea41e2/replicant-home-page-185x82.png 185w, https://www.liveagent.hr/wp/urlslab-download/6a1fbaa78178a9d8d4015b024fb8ab20/replicant-home-page-110x49.png 110w, https://www.liveagent.hr/wp/urlslab-download/07ff8b3af63ae1c003ddc9e9d7972d4a/replicant-home-page-485x215.png 485w" urlslab-lazy="yes" sizes="(max-width: 1829px) 100vw, 1829px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/00091aca9ed9f73fcf8d1210b54f1520/replicant-home-page.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1829" height="811" alt="Replicant stranica" class="wp-image-560988" data-src="https://www.liveagent.hr/wp/urlslab-download/8736b36304ef4e1637b0a0fb1d698bf6/replicant-home-page.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="55"></picture></a></figure> <p>Replicant pruža softver za korisničku podršku koji koristi AI za prirodnu komunikaciju s klijentima i odgovor na pitanja bez odgađanja odgovaranja.</p> <h4 class="wp-block-heading" id="recommended-for-ai-voice-support">Preporučen za AI glasovnu podršku</h4> <p>Replicant može pomoći velikim poduzećima automatizirati korisničku službu koristeći AI glasovne pozive. Može se upravljati svim aspektima korisničkih <a href="https://www.liveagent.hr/funkcionalnosti/prijenos-poziva/" title="Prijenos poziva vodi brigu o vašim pozivima. Praćeni prijenos čeka završetak poziva sve dok nije bilo odgovoren, odbačen ili jednostavno nije odgovoren od strane drugog agenta." hreflang="hr" onover-preload="1">poziva</a>, zajedno s bazama znanja koje pružaju izravna rješenja. Replicant nudi 24/7 korisničku podršku putem glasovne AI putem telefona za brzo i prirodno rješavanje korisničkih problema.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p></p><p>Replicant je jedinstven zbog svoje sposobnosti da koristi <a href="https://www.liveagent.com/blog/ai-in-customer-service/" urlslab_href_old="https://www.liveagent.com/blog/role-of-machine-learning-in-customer-experience/" title="Find out how AI redefines customer experience and improves customer service. Learn from real-life examples and use cases." hreflang="en-US" onover-preload="1">AI glasovnu podršku</a> za automatizaciju vaše korisničke službe.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Sinteza govora</li> <li>Chatbot</li> <li>Kontekstualno navođenje</li> <li>Live chat</li> <li>Višekanalna komunikacija</li> <li>Više jezika</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-31 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-13">Prednosti</h4> <ul class="wp-block-list"> <li>Korisnička služba je korisna</li> <li>AI glasovni pozivi</li> <li>Softver fokusiran na klijente</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-13">Nedostaci</h4> <ul class="wp-block-list"> <li>Ograničene značajke</li> <li>Proces učenja</li> <li>Ograničena prilagodba</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Replicant nudi besplatni demo svog autonomnog kontakt centra, ali ih trebate izravno kontaktirati za cijenu.</p> <h3 class="wp-block-heading" id="19-apty">19. Apty</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/apty-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Apty Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6b628596563acc7405bfdd73ff2e52e7/apty-home-page-1024x516.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/86c91c43e227b1a88bb870a8f0a0b4bb/apty-home-page-300x151.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/86009080699772e7ca446c463ecd5a36/apty-home-page-768x387.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/e752bfc2223fed0328f839cbbaa70329/apty-home-page-99x50.png.webp 99w, https://www.liveagent.hr/wp/urlslab-download/8d24f44eefcfd76345b528f74500bf33/apty-home-page-50x25.png.webp 50w, https://www.liveagent.hr/wp/urlslab-download/5e8900bedcb19ba3734362672f181fb3/apty-home-page-665x335.png.webp 665w, https://www.liveagent.hr/wp/urlslab-download/50e13ebca85f1fa471ab2d4f430246f0/apty-home-page-700x353.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/287d229d8721060545e17c9979ee5ab5/apty-home-page-185x93.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/ce56d2e903d75d0b1f190c5f76ac2c0c/apty-home-page-110x55.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/42a57a1d3b3ba81c47c37e566e12f650/apty-home-page-485x244.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/47c76decc1efdcec2acfb2c6e580c787/apty-home-page.png.webp 1857w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/13617356b7c024124debc455a823130e/apty-home-page-1024x516.png 1024w, https://www.liveagent.hr/wp/urlslab-download/d8a79c8c9b7c957210d6e69fb7e495b7/apty-home-page-300x151.png 300w, https://www.liveagent.hr/wp/urlslab-download/3cb71146928d8dee796552606ef737e8/apty-home-page-768x387.png 768w, https://www.liveagent.hr/wp/urlslab-download/25155655c310360463f5da2dcc2463c3/apty-home-page-99x50.png 99w, https://www.liveagent.hr/wp/urlslab-download/1ce33670f342b7ef48ccaa884e3bbae0/apty-home-page-50x25.png 50w, https://www.liveagent.hr/wp/urlslab-download/2c40a3ed34bbb134a0b534bd99668532/apty-home-page-665x335.png 665w, https://www.liveagent.hr/wp/urlslab-download/ae35459885a10f474ca0f39c761dbce0/apty-home-page-700x353.png 700w, https://www.liveagent.hr/wp/urlslab-download/5c0bcd51799b6cce84157d6268d5fec8/apty-home-page-185x93.png 185w, https://www.liveagent.hr/wp/urlslab-download/5c58502b1d232ff0724021e6474a649e/apty-home-page-110x55.png 110w, https://www.liveagent.hr/wp/urlslab-download/fe407b3fc0e5ed46abb397faf58614a8/apty-home-page-485x244.png 485w, https://www.liveagent.hr/wp/urlslab-download/86eae68c886261038b34d3a8340ee8b4/apty-home-page.png 1857w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6b628596563acc7405bfdd73ff2e52e7/apty-home-page-1024x516.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="516" alt="Apty homepage" class="wp-image-557662" data-src="https://www.liveagent.hr/wp/urlslab-download/13617356b7c024124debc455a823130e/apty-home-page-1024x516.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="56"></picture></a></figure> <p>Apty pomaže za produktivnost zaposlenika, smanjene troškove treninga i povećan ROI softvera korištenjem svoje vizualne platforme za navođenje.</p> <h4 class="wp-block-heading" id="recommended-for-improving-features">Preporučen za poboljšanje značajki</h4> <p>Apty pomaže kompanijama da poboljšaju svoj trenutni proizvod i usvoje značajke usmjerene na klijente koristeći svoj SaaS proizvod.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Apty se ističe od ostalih ponuđača svojom sposobnosti da ponudi značajke usmjerene na klijente po cijeni nižoj od ostalih ponuđača, što čini Apty rješenjem korisničke službe prilagođenim za male i srednje kompanije.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Uključivanje korisnika</li> <li>Upravljanje lansiranjem</li> <li>Obuka unutar aplikacije</li> <li>Kontekstualno navođenje</li> <li>Kreiranje sadržaja</li> <li>Ankete i povratne informacije</li> </ul> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-32 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-pros-14">Prednosti</h4> <ul class="wp-block-list"> <li>Uvidi i podaci</li> <li>Pomaže u uključivanju korisnika</li> <li>Korisna korisnička podrška</li> </ul> </div> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <div class="wp-block-group bullet-list__fourth is-layout-flow wp-block-group-is-layout-flow"> <h4 class="wp-block-heading" id="h-cons-14">Nedostaci</h4> <ul class="wp-block-list"> <li>Proces učenja za korisnike</li> <li>Ograničena integracija softvera</li> <li>Nema online foruma niti zajednice</li> </ul> </div> </div> </div> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Apty nudi besplatnu probnu verziju i besplatnu verziju svog softvera. Kontaktirajte Apty izravno kako bi kreirali prilagođeni plan i dobili cijenu koja vam odgovara ako želite koristiti sve njiihove značajke.</p> <h3 class="wp-block-heading" id="20-solvvy">20. Solvvy</h3> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/12/solvvy-home-page.png" data-lightbox="gallery" title="App - Uploads - 2021 - 12 - Solvvy Home Page.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/f8767dd9bcd951a7b04c228c94bdc3b9/solvvy-home-page-1024x421.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/7701ecc55687052e1d6918bfbfd7e6e3/solvvy-home-page-300x123.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/eaba11a2e924404b9351d86f8d716842/solvvy-home-page-768x316.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/aa2997b9c47552036e6a3f853c0cdfa1/solvvy-home-page-122x50.png.webp 122w, https://www.liveagent.hr/wp/urlslab-download/b9e82a9d922caf46659be98b87f12a2f/solvvy-home-page-61x25.png.webp 61w, https://www.liveagent.hr/wp/urlslab-download/293248a3c63f618c71e21eac753a98d9/solvvy-home-page-815x335.png.webp 815w, https://www.liveagent.hr/wp/urlslab-download/30efa4c209f616e9f7c85204c316c470/solvvy-home-page-700x288.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/2f714a26834787979567ab2ea353facc/solvvy-home-page-185x76.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/7650630c447e3df6d8e36da7bf58b276/solvvy-home-page-110x45.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/c581d710604e7c215a466cac88b462c5/solvvy-home-page-485x199.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/25a2697abbb17eecc2b97ae4c84e9420/solvvy-home-page.png.webp 1849w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/930d92522e289ac48e433a3d5657b2d4/solvvy-home-page-1024x421.png 1024w, https://www.liveagent.hr/wp/urlslab-download/ec982d73406fd28c93a5af07764a9b20/solvvy-home-page-300x123.png 300w, https://www.liveagent.hr/wp/urlslab-download/b25d376b443dcbcc0e8a7c8af8c44063/solvvy-home-page-768x316.png 768w, https://www.liveagent.hr/wp/urlslab-download/057eb6f02bd397210caac2a947d37a2e/solvvy-home-page-122x50.png 122w, https://www.liveagent.hr/wp/urlslab-download/324a0412fa10d54ee8a246ba2a05eb5f/solvvy-home-page-61x25.png 61w, https://www.liveagent.hr/wp/urlslab-download/9436f67f2e8edb97c7ed46b4ddcb9de1/solvvy-home-page-815x335.png 815w, https://www.liveagent.hr/wp/urlslab-download/d7c16af3f995556e24337dcd2bd4d2cb/solvvy-home-page-700x288.png 700w, https://www.liveagent.hr/wp/urlslab-download/6887397440025e9f49abb7c33e206cec/solvvy-home-page-185x76.png 185w, https://www.liveagent.hr/wp/urlslab-download/9f302c231488a833dd82e85cfe96e540/solvvy-home-page-110x45.png 110w, https://www.liveagent.hr/wp/urlslab-download/021696038ce4a18f789bb8ded6f94761/solvvy-home-page-485x199.png 485w, https://www.liveagent.hr/wp/urlslab-download/5373ce31e9fbafa24d189ebcba78aa57/solvvy-home-page.png 1849w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/f8767dd9bcd951a7b04c228c94bdc3b9/solvvy-home-page-1024x421.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="421" alt="Solvvy homepage" class="wp-image-557691" data-src="https://www.liveagent.hr/wp/urlslab-download/930d92522e289ac48e433a3d5657b2d4/solvvy-home-page-1024x421.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"></picture></a></figure> <p>Solvvy je cloud-based rješenje koje automatizira vaše poslovanje s praćenjem performansi i podršku tijekovima rada korištenjem chatbotova za podršku potrebama vaše korisničke službe.</p> <h4 class="wp-block-heading" id="recommended-for-next-gen-automation">Preporučen za modernu automatizaciju</h4> <p></p><p>Solvvy nudi skalabilno i personalizirano korisničko iskustvo korištenjem značajki automatizacije i modernih chatbotova, što ga čini savršenim rješenjem za mala, kao i velika poduzeća koja žele automatizirati operacije.</p> <h4 class="wp-block-heading" id="key-features">Ključne značajke</h4> <p>Solvvy se izdvaja od ostalih ponuđača korištenjem modernih chatbotova za automatizaciju korisničkog iskustva.</p> <h4 class="wp-block-heading" id="key-features-include">Ključne značajke uključuju:</h4> <ul class="wp-block-list"> <li>Chatbot</li> <li>Samoposlužne značajke</li> <li>Prethodno konfigurirani bot</li> <li>Višekanalna komunikacija</li> <li>Baza znanja</li> <li>Tijekovi rada</li> </ul> <h4 class="wp-block-heading" id="price">Cijena</h4> <p>Solvvy nudi tri razine usluge: </p> <div class="BlockDiscover BlockDiscover--support-portal" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Still didn't make up your mind?</p> <p class="BlockDiscover__text">LiveAgent offers you free trial so you can try all those features and integrations for yourself. Curious about all the opportunities?</p> <div class="BlockDiscover__buttons"> <a href="/probni-period/" class="Button Button--knockout" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Try it today!</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Dogovorite demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div data-widget> <link data-href="https://www.liveagent.hr/app/themes/liveagent/apps/web-calc-featured/build/static/css/main.css?24112680424" rel="stylesheet"> <div id="calcfeaturedWrapper"> <div id="calcfeatured" dir="ltr" class="calcfeatured--main"></div> </div> <script> (() => { sessionStorage.setItem('WebCalcFeatured', '["selfservice"]'); })() </script> <script data-src="https://www.liveagent.hr/app/themes/liveagent/apps/web-calc-featured/build/static/js/main.js?24112680424"></script> </div> <h2 class="wp-block-heading" id="is-a-trial-version-of-self-service-software-useful">Je li probna verzija samoposlužnih softvera korisna?</h2> <p>Najbolji samoposlužni softver ima probnu verziju koja omogućuje da ga zaposlenici testiraju prije kupovine ili implementacije u kompaniju. To daje vlasniku mogućnost nadzora iz prve ruke kako zaposlenici koriste softver i pomaže u odluci trebaju li posebne značajke ili ne.</p> <h3 class="wp-block-heading" id="advantages-of-the-demo-version-of-self-service-software">Prednosti demo verzije samoposlužnog softvera</h3> <ul class="wp-block-list"> <li>Besplatne probne verzije vam mogu pomoći odrediti je li određeni proizvod pravi izbor za vaše poslovne potrebe.</li> <li>Besplatna proba vam omogućava da isprobate nešto bez plaćanja. Ako vam se ne svidi nakon probnog perioda, jednostavno ga deinstalirate.</li> <li>Demo verzija minimizira traćenje novca i vremena na kupnje koje nisu pravi izbor za vaše poduzeće.</li> <li>Demo verzija omogućuje poduzećima da vide kako se cijeli njihovi timovi uklapaju u svaki modul unutar softvera bez potrebe za kupovinom različitih verzija.</li> </ul> <h4 class="wp-block-heading" id="get-a-trial-version-of-self-service-software">Uzmite probnu verziju samoposlužnog softvera</h4> <p></p><p>Možete se prijaviti za <a href="https://www.liveagent.hr/probni-period/" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1">besplatnu 30-dnevnu probnu</a> verziju LiveAgent-ovog samoposlužnog softvera na <a href="https://www.liveagent.hr/probni-period/" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1">/probni-period/</a>. Kreditna kartica vam nije potrebna, što čini besplatno isprobavanje softvera kako bi vidjeli odgovara li vašim potrebama lakšim no ikad.</p> <h2 class="wp-block-heading" id="conclusion">Zaključak</h2> <p></p><p>Ako ste vlasnik poduzeća, znate koliko je važna korisnička služba. Pored svih vaših obaveza i odgovornosti, pružanje podrške 24/7 može predstavljati izazov. Tu vam samoposlužni softver može pomoći. Jedan od tih sustava je i LiveAgent, koji je dizajniran posebno za poduzeća koja žele lak način da oslobode svoje agente od odgovaranja na ponavljajuća pitanja, omogućujući im da se fokusiraju na kvalitetniju uslugu i kompleksnije probleme. Klijenti će moći naći odgovore sami, bez potrebe za kontaktiranjem ikoga iz vaše organizacije – štedeći vrijeme objema stranama. LiveAgent nudi <a href="https://www.liveagent.hr/probni-period/" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1">besplatnu 30-dnevnu probu</a>, tako da ga možete iskušati prije kupnje i uvjeriti se odgovara li ovaj samoposlužni softver vašem timu.</p> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Povezani članci</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/rjesavanje-poziva/" title="Saznajte više o rješavanju poziva. 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Otkrijte kako se istaknuti među konkurencijom!</p><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/rjesavanje-poziva/" title="Saznajte više o rješavanju poziva. Razumijte koncepte korisničke podrške u dubinu uz jednostavna objašnjenja od strane profesionalaca." class="urlslab-rel-res-item-arrow" hreflang="hr" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/softver-za-pozivni-centar/" title="Istražite ponudu najboljih softvera za pozivni centar na tržištu. Izaberite idealni softver pozivnog centra za vašu web stranicu i podignite svoju korisničku uslugu u zvijezde." hreflang="hr" onover-preload="1"><img alt="Istražite ponudu najboljih softvera za pozivni centar na tržištu. 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Bez obzira na industriju, saznajte kako odabrati pravi alat za vašu tvrtku i poboljšajte odnose s klijentima te povećajte zadovoljstvo zaposlenika. Posjetite nas za besplatno isprobavanje i podignite vašu korisničku službu na novu razinu!</p><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/usluzni-softver/" title="Što je uslužni softver i zašto može podići vašu korisničku službu na sljedeću razinu." class="urlslab-rel-res-item-arrow" hreflang="hr" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/softver-pozivnog-centra/" title="Softver pozivnog centra pruža podršku, prodaje proizvode, upravlja telemarketingom. Postoje dvije vrste - CRM softver i softver za integraciju računalne telefonije." hreflang="hr" onover-preload="1"><img alt="Softver pozivnog centra pruža podršku, prodaje proizvode, upravlja telemarketingom. Postoje dvije vrste - CRM softver i softver za integraciju računalne telefonije." data-src="https://assets.flowhunt.io/screenshots/67d5c5549ec509e6/8da2b34ef0f7de0b/1728975862_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="61"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/softver-pozivnog-centra/" title="Softver pozivnog centra pruža podršku, prodaje proizvode, upravlja telemarketingom. Postoje dvije vrste - CRM softver i softver za integraciju računalne telefonije." hreflang="hr" onover-preload="1">Softver pozivnog centra</a></p><p class="urlslab-rel-res-item-summary">LiveAgent pozivni centar: spriječite izgaranje agenata i poboljšajte uslugu. Isprobajte besplatno, bez obaveza!</p><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/softver-pozivnog-centra/" title="Softver pozivnog centra pruža podršku, prodaje proizvode, upravlja telemarketingom. Postoje dvije vrste - CRM softver i softver za integraciju računalne telefonije." class="urlslab-rel-res-item-arrow" hreflang="hr" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Isprobajte besplatno</div> <div class="Signup__sidebar__subtitle">Bez obaveza</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Puno ime" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Naziv poduzeća" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Odaberite ime za svoju LiveAgent poddomenu. 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52.0625 5.60756ZM60.0714 9.43792C60.0714 10.0897 60.1696 10.5629 60.3571 10.8576C60.2054 10.9111 60.0714 10.9558 59.9464 10.9826C59.8214 11.0093 59.6875 11.0183 59.5447 11.0183C59.25 11.0183 59.0268 10.9647 58.875 10.8486C58.7232 10.7326 58.625 10.5718 58.5893 10.3576C58.4107 10.5451 58.1696 10.7058 57.875 10.8397C57.5804 10.9736 57.2143 11.0361 56.7857 11.0361C56.5625 11.0361 56.3393 11.0093 56.1161 10.9468C55.8929 10.8843 55.6964 10.7861 55.5089 10.6433C55.3304 10.5004 55.1786 10.3129 55.0625 10.0808C54.9464 9.84863 54.8929 9.56292 54.8929 9.22363C54.8929 8.80399 54.9911 8.4647 55.1964 8.20578C55.4018 7.94685 55.6518 7.73256 55.9554 7.58078C56.2589 7.42899 56.5893 7.32185 56.9464 7.26828C57.3036 7.2147 57.625 7.17006 57.9196 7.16113C58.0179 7.15221 58.1161 7.15221 58.2054 7.15221H58.4732V6.92899C58.4732 6.61649 58.3929 6.38435 58.2232 6.25935C58.0536 6.12542 57.7768 6.06292 57.4018 6.06292C57.0447 6.06292 56.7321 6.11649 56.4554 6.23256C56.1786 6.34863 55.9107 6.48256 55.6429 6.62542C55.5268 6.48256 55.4375 6.33078 55.3661 6.16113C55.2946 5.99149 55.2589 5.86649 55.2589 5.78613C55.2589 5.67006 55.3214 5.56292 55.4464 5.45578C55.5714 5.34863 55.75 5.25042 55.9732 5.17006C56.1964 5.08078 56.4464 5.01828 56.7411 4.96471C57.0268 4.91113 57.3304 4.88435 57.6518 4.88435C58.0982 4.88435 58.4732 4.92899 58.7768 5.01828C59.0893 5.10756 59.3393 5.25042 59.5268 5.43792C59.7232 5.62542 59.8571 5.86649 59.9375 6.14327C60.0179 6.42899 60.0625 6.75935 60.0625 7.13435L60.0714 9.43792ZM58.4911 8.00935H58.3214C58.2679 8.00935 58.2054 8.00935 58.1518 8.01827C57.9464 8.03613 57.7411 8.06292 57.5446 8.08971C57.3393 8.12542 57.1607 8.17899 57.0089 8.25935C56.8482 8.3397 56.7232 8.44685 56.625 8.58078C56.5268 8.71471 56.4732 8.88435 56.4732 9.0897C56.4732 9.32185 56.5357 9.51828 56.6696 9.67899C56.8036 9.8397 57.0268 9.92006 57.3393 9.92006C57.4911 9.92006 57.6429 9.9022 57.7857 9.85756C57.9286 9.81292 58.0446 9.75935 58.1518 9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? 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Kontaktirajte nas i izravno ćemo vam se javiti s odgovorima." hreflang="hr" onover-preload="1">Zahtjev za prijedlog</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-22 widget_nav_menu"><div class="Footer__top__column__title h5">Poduzeće</div><div class="menu-footer-top-company-croatian-container"><ul id="menu-footer-top-company-croatian" class="menu"><li id="menu-item-453624"><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title="LiveAgent je originalni softver korisničke podrške koji je razvila tvrtka Quality Unit. Osnivači su shvatili da je komunikacija s klijentima često neefikasna te su odlučili razviti supersposobni alat korisničke podrške s live chatom, tiketingom i drugim mogućnostima. Danas, LiveAgent služi preko 150 milijuna korisnika i preko 40.000 poduzeća diljem svijeta. Tvrtka teži tome da ponudi inovativan alat koji nastavlja evoluirati u skladu s potrebama klijenata, dok je misija da stvori funkcionalan, cjenovno prihvatljiv i koristan softver. Vizija tvrtke je da smjesti korisničku podršku u centar svakog posla te da odlična korisnička služba postane standardna praksa." hreflang="hr" onover-preload="1">O nama</a></li> <li id="menu-item-400492"><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1">Nagrade & certifikati</a></li> <li id="menu-item-743432"><a href="https://www.liveagent.hr/price-o-uspjehu/" title="Softver LiveAgent nudi mogućnosti za upravljanje emailovima, podršku, telefonsku podršku, pozivni centar i upravljanje pritužbama. Također nudi mogućnosti integracija, podršku i blog te izradu akademija i Predložaka. LiveAgent nudi i korisničku službu, VoIP partnerstvo i affiliate program. Sva prava pridržana © 2004-2023 Quality Unit, LLC." hreflang="hr" onover-preload="1">Recenzije korisnika</a></li> <li id="menu-item-400494"><a href="/integracije#voip-partneri/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="hr" onover-preload="1">VoIP partneri</a></li> <li id="menu-item-400497"><a href="https://www.liveagent.hr/affiliate-program/" title="Pridružite se LiveAgent-ovom affiliate programu i ostvarite izvješća o prodaji, prometu i izvedbi u stvarnom vremenu. Unaprijedite korisničku podršku uz naš višekanalni help desk softver. Počnite zarađivati već danas!" hreflang="hr" onover-preload="1">Affiliate program</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-23 widget_nav_menu"><div class="Footer__top__column__title h5">Naučite</div><div class="menu-footer-top-learn-croatian-container"><ul id="menu-footer-top-learn-croatian" class="menu"><li id="menu-item-400529"><a href="/blog/" title="Otkrijte najnovije vijesti i savjete o korisničkoj podršci s fokusom na help desk softver i zadovoljstvo kupaca. Naučite kako izgraditi bazu vjernih klijenata i održati svoj tim produktivnim uz LiveAgent. Pridružite se našoj zajednici zadovoljnih korisnika i unaprijedite svoju korisničku podršku." hreflang="hr" onover-preload="1">Blog</a></li> <li id="menu-item-743465"><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hr" onover-preload="1">Rječnik</a></li> <li id="menu-item-743473"><a href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1">Akademija</a></li> <li id="menu-item-743476"><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci</a></li> <li id="menu-item-400538"><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte svoju vještinu tipkanja s LiveAgent-ovim besplatnim testom tipkanja. Saznajte koliko brzo tipkate u roku od nekoliko minuta i besplatno vježbajte kako biste napredovali." hreflang="hr" onover-preload="1">Test tipkanja</a></li> <li id="menu-item-743477"><a href="https://www.liveagent.hr/kalkulator-troskova/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. 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Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP telefonski sustavi</a></li> <li id="menu-item-743503"><a href="https://www.liveagent.hr/samoposluzni-softver/" aria-current="page" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr">Samoposlužni softver</a></li> <li id="menu-item-743504"><a href="https://www.liveagent.hr/softver-dolazni-poziv-call-centar/" title="Otkrijte kako LiveAgent softver za dolazne pozive pomaže tvrtkama da poboljšaju korisničko iskustvo i povećaju prodaju pomoću IVR tehnologije, pametnog usmjeravanja poziva i integriranog video chata. 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