Articles | ISG

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="x-ua-compatible" content="ie=edge,chrome=1"> <title> Articles | ISG </title> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <link rel="apple-touch-icon" href='/ResourcePackages/ISGBootstrap/assets/dist/images/icon.png'> <link rel="shortcut icon" href='/ResourcePackages/ISGBootstrap/assets/dist/images/favicon.ico'> <script src="/ScriptResource.axd?d=agwj-qG4Oi7k9hkvkRq2GTDqU9XPXdCKKFsR0wEGc_bOfFMkWuVIXBNYFUMXJR_a9jxWFUvaRrxHCaPaN9eDpppKp_az8q-7M6lFJ3bk2WZAKeLioP165D9yvPq1kRAKOT9pR3m1XvBaVkuYVGLHZM5_53Epcs0pKxyKRZbZFGFzFwup0&t=7514f26e" type="text/javascript"></script><script src="/ScriptResource.axd?d=ePnjFy9PuY6CB3GWMX-b_w7dxotyB-ChSNIHaG-RrkJKTaFbSBsMRaokWmB-KCoB__umScxevcF_mteRCw1Wv-87gWtbzdXmj2bciuGs1Pc4pV7C75yVW7BYMxB0XUZ7Hld8AR_qmufmCI2wcDTU2ggy5Mz94eVXi818jHQlc8SnyCp10&t=7514f26e" type="text/javascript"></script><script src="/Scripts/Vue/vue-2.6.14.min.js?v=$(AssemblyVersion)" type="text/javascript"></script><link href="/ResourcePackages/ISG2021/assets/dist/css/main.min.css?v=$(AssemblyVersion)" rel="stylesheet" type="text/css" /> <link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Open+Sans:400,600,700%7CRoboto+Slab:100,300,400,700" media="none" onload="if (media !== 'all') media = 'all'"> <meta property="og:title" content="Articles" /><meta property="og:description" content="Stay up to date with ISG research. Get insights into key market trends and the latest thinking from our advisors and research experts." /><meta property="og:url" content="https://isg-one.com/research/articles" /><meta property="og:type" content="website" /><meta property="og:site_name" content="Default" /><script async src="https://www.googletagmanager.com/gtag/js?id=UA-27682104-1"></script><script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-27682104-1'); </script> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TS6Q4TK');</script><link crossorigin="anonymous" href="//cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.css" integrity="sha256-Vzbj7sDDS/woiFS3uNKo8eIuni59rjyNGtXfstRzStA=" media="all" rel="stylesheet" type="text/css" /><script src="https://cdnjs.cloudflare.com/ajax/libs/plyr/3.5.10/plyr.min.js" integrity="sha512-s+7DP2WK83Ygu3fJu/AAIMpzOVxehY2sh+RYnYG3wEuQUv8tieAeAG4ublGKB5LWgR3Mh1qWclFVjU5reAjnJw==" crossorigin="anonymous"></script><link crossorigin="anonymous" href="//cdnjs.cloudflare.com/ajax/libs/plyr/3.5.10/plyr.css" integrity="sha512-3gK001rfejuEogNopjlWZfZtp1FrIzR0eU/SHvqCSF7tBAwpvrvxvZsqCixRPNHiA0NHVKLQpvL8PxUX0jXZxw==" media="all" rel="stylesheet" type="text/css" /><style type="text/css" media="all">.z-index-1{z-index:1;} .navbar-promo-inner { padding: 0.8rem 2rem; }</style><link rel="canonical" href="https://isg-one.com/research/articles/6" /><link rel="prev" href="https://isg-one.com/research/articles/5" /><link rel="next" href="https://isg-one.com/research/articles/7" /><meta name="description" content="Stay up to date with ISG research. Get insights into key market trends and the latest thinking from our advisors and research experts." /></head> <body class=""> <div id="fb-root"></div> <script async defer crossorigin="anonymous" src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v11.0" nonce="qJBqdmhO"></script> <script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TS6Q4TK" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <div id="searchSlideDown" class="hs-unfold-content dropdown-unfold search-slide-down vuejs-search"> <div id="search" class="search-form"> <label for="SearchInput-1" class="sr-only">Search ISG</label> <input v-model="query" title="Search ISG" placeholder="Search ISG" class="form-control vuejs-search-textbox" type="search" id="SearchInput-1" autocomplete="off"> </div> <div class="vuejs-search-menu"> <div id="VueJsMegamenuSearchResults" class="dropdown" v-cloak> <div class="dropdown-menu"> <div id="results" class="vuejs-search-menu-results"> <div class="vuejs-search-results" v-if="nothingFound && !loading"> <p>No results found</p> </div> <div class="vuejs-search-results" v-else-if="query.length === 0"> <p>Please enter some search terms</p> </div> <div class="vuejs-search-results" v-else-if="loading && results.length === 0"> <p>Searching...</p> </div> <div class="vuejs-search-results" v-if="results.length > 0 && query.length > 0"> <ul> <li class="result" v-for="(result, key) in results"> <div :class="result.Class"> <h4 class="result-title"> <i :class="getResultIconClass(result.Type)"></i> <a :href="addAnalytics(result.Href)" v-html="result.Title"></a> </h4> <div class="result-description"> <p class="result-summary" v-html="result.Summary"></p> </div> </div> </li> </ul> <p> There are {{resultsCount}} results in this search. These are the top {{results.length}} results. <a :href="resultsUrl + queryString"> See all results </a> </p> </div> </div> </div> </div> </div> </div> <script> // Global isgSearchBox configuration object var VueJsSearchBoxConfig = { resultsUrl: '/search', searchServiceKey: '0B0F4CC36B704E12ADDD5F7E43284E12', searchServiceUrl: 'https://isgwebsite.search.windows.net/', searchIndexName: 'isg-one-com-isg-production', highlight: 'Title,Content,Summary,RelatedArticles,TeamMembers,Tags,Categories,Authors', top: 20, searchFields: 'Title,Content,Summary,RelatedArticles,TeamMembers,Tags,Categories,Authors,Keywords', scoringProfile: 'isg-default-sp', scoringParameter: 'currentLanguage-en', minimumContentDate: '2022-11-25T00:00:00.0000000Z', count: true, appId: '', inputId: '#SearchInput-1' }; </script>  <header id="header" class="header header-box-shadow-on-scroll header-abs-top header-white-nav-links-lg header-show-hide" data-hs-header-options='{"fixMoment": 1000,"fixEffect": "slide"}'> <div id="HeaderPlaceholder_TFF7FD39E001_Col00" class="sf_colsIn header-section bg-isg-blue" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E055_Col00" class="sf_colsIn top-nav bg-darkblue" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E002_Col00" class="sf_colsIn container header-hide-content py-md-2" data-sf-element="Container" data-placeholder-label="Container"><div id="HeaderPlaceholder_TFF7FD39E011_Col00" class="sf_colsIn d-flex align-items-center" data-sf-element="Container" data-placeholder-label="Topbar"><div id="HeaderPlaceholder_TFF7FD39E038_Col00" class="sf_colsIn hs-unfold" data-sf-element="Container" data-placeholder-label="Language selector"> </div> <div id="HeaderPlaceholder_TFF7FD39E012_Col00" class="sf_colsIn pr-2 ml-auto" data-sf-element="Container" data-placeholder-label="Top navigation"> <div class="nav nav-md nav-y-0 d-none d-sm-flex ml-sm-auto dk" id="TopNavigation-1"> <a class="nav-link" href="/careers" target="_self">Careers</a> <a class="nav-link" href="/who-we-are" target="_self">Who We Are</a> </div> </div> <div id="HeaderPlaceholder_TFF7FD39E039_Col00" class="sf_colsIn list-inline pl-2 mb-0 search-signin z-index-2" data-sf-element="Container" data-placeholder-label="Search and Okta login"> <a class="btn-login ml-2" href="/isg-login"><span class="dk">Log In </span><i class="fas fa-unlock-alt ml-1"></i></a> <a class="js-hs-unfold-invoker vue-search-invoker btn btn-search" href="javascript:;" data-hs-unfold-options='{ "target": "#searchSlideDown", "type": "css-animation", "animationIn": "fadeIn search-slide-down-show", "animationOut": "fadeOutUp", "hasOverlay": true, "overlayClass": ".search-slide-down-bg-overlay", "overlayStyles": { "background": "rgba(33, 50, 91, .7)" }, "duration": 800, "hideOnScroll": false }'> <span class="dk">Search </span><i class="fas fa-search"></i> </a> </div> </div> </div> </div> <div id="HeaderPlaceholder_TFF7FD39E003_Col00" class="sf_colsIn container id-logoAndNav d-flex" data-sf-element="Container" data-placeholder-label="Main navigation"> <nav class="js-mega-menu navbar navbar-expand-lg" tabindex="-1">  <a class="navbar-brand isg-logo" href="/" aria-label="ISG"> <span class="visually-hidden">ISG</span> </a>   <button type="button" class="navbar-toggler btn btn-icon btn-sm rounded-circle" aria-label="Toggle navigation" aria-expanded="false" aria-controls="navBar" data-toggle="collapse" data-target="#navBar"> <span class="navbar-toggler-default"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M17.4,6.2H0.6C0.3,6.2,0,5.9,0,5.5V4.1c0-0.4,0.3-0.7,0.6-0.7h16.9c0.3,0,0.6,0.3,0.6,0.7v1.4C18,5.9,17.7,6.2,17.4,6.2z M17.4,14.1H0.6c-0.3,0-0.6-0.3-0.6-0.7V12c0-0.4,0.3-0.7,0.6-0.7h16.9c0.3,0,0.6,0.3,0.6,0.7v1.4C18,13.7,17.7,14.1,17.4,14.1z"></path> </svg> </span> <span class="navbar-toggler-toggled"> <svg width="14" height="14" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path fill="currentColor" d="M11.5,9.5l5-5c0.2-0.2,0.2-0.6-0.1-0.9l-1-1c-0.3-0.3-0.7-0.3-0.9-0.1l-5,5l-5-5C4.3,2.3,3.9,2.4,3.6,2.6l-1,1 C2.4,3.9,2.3,4.3,2.5,4.5l5,5l-5,5c-0.2,0.2-0.2,0.6,0.1,0.9l1,1c0.3,0.3,0.7,0.3,0.9,0.1l5-5l5,5c0.2,0.2,0.6,0.2,0.9-0.1l1-1 c0.3-0.3,0.3-0.7,0.1-0.9L11.5,9.5z"></path> </svg> </span> </button>  <div id="navBar" class="collapse navbar-collapse"> <div class="navbar-body header-abs-top-inner"> <ul class="navbar-nav "> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0"> Sourcing & Advisory </a> <div id="SubMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_EC6EB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Sourcing & Advisory</h3> <p>Drive your transformation from a full set of target solutions.</p> </div> <div class="menu-links"> <div class="navbar-promo-card-deck pinned"> <div class="navbar-promo-card navbar-promo-item"> <div class="navbar-promo-link"> <div class="media align-items-center"> <div class="media-body"> <a href="/advisory/sourcing" target="_self"> <span class="navbar-promo-title">Sourcing</span> </a> <span class="navbar-promo-text show-mb">Powered by <a href="/advisory/sourcing/isg-tango-sourcing-solution-platform">ISG Tango</a>, <em>The</em> Sourcing Solution Platform</span> </div> </div> </div> </div> </div> <a class="dropdown-item" href="/advisory/ai-advisory" target="_self">Artificial Intelligence (AI)</a> <a class="dropdown-item" href="/advisory/automation" target="_self">Automation</a> <a class="dropdown-item" href="/advisory/benchmarking" target="_self">Benchmarking</a> <a class="dropdown-item" href="/advisory/business-operations" target="_self">Business Operations</a> <a class="dropdown-item" href="/advisory/cloud" target="_self">Cloud Transformation</a> <a class="dropdown-item" href="/advisory/contact-center" target="_self">Contact Center</a> <a class="dropdown-item" href="/advisory/cost-optimization" target="_self">Cost Optimization</a> <a class="dropdown-item" href="/advisory/cybersecurity" target="_self">Cybersecurity</a> <a class="dropdown-item" href="/advisory/data-analytics-transformation" target="_self">Data & Analytics Transformation</a> <a class="dropdown-item" href="/advisory/digital-engineering" target="_self">Digital Engineering</a> <a class="dropdown-item" href="/advisory/experience-assessment-center" target="_self">Experience Assessments</a> <a class="dropdown-item" href="/advisory/emerging-technology-innovation" target="_self">Emerging Technology & Innovation</a> <a class="dropdown-item" href="/advisory/future-of-work" target="_self">Future of Work</a> <a class="dropdown-item" href="/advisory/hr-technology-and-transformation" target="_self">HR Technology and Transformation</a> <a class="dropdown-item" href="/advisory/network-advisory-select" target="_self">Network</a> <a class="dropdown-item" href="/advisory/operating-model-agile-innovation" target="_self">Operating Model</a> <a class="dropdown-item" href="/advisory/organizational-change-management" target="_self">Organizational Change Management</a> <a class="dropdown-item" href="/advisory/software-advisory-services" target="_self">Software</a> <a class="dropdown-item" href="/advisory/supplier-contract-management" target="_self">Supplier & Contract Management</a> <a class="dropdown-item" href="/advisory/training-as-a-service" target="_self">Training as a Service</a> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0"> Industries </a> <div id="SubMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_4E879995-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Industries</h3> <p>Expertise and solutions tailored to specific industry challenges</p> </div> <div class="menu-links"> <a class="dropdown-item" href="/industries/banking-financial-services" target="_self">Banking & Financial Services</a> <a class="dropdown-item" href="/industries/chemicals-industry" target="_self">Chemicals</a> <a class="dropdown-item" href="/industries/consumer-goods" target="_self">Consumer Packaged Goods</a> <a class="dropdown-item" href="/industries/utilities" target="_self">Energy & Utilities</a> <a class="dropdown-item" href="/industries/healthcare" target="_self">Healthcare</a> <a class="dropdown-item" href="/industries/higher-education" target="_self">Higher Education</a> <a class="dropdown-item" href="/industries/insurance" target="_self">Insurance</a> <a class="dropdown-item" href="/industries/life-sciences" target="_self">Life Sciences</a> <a class="dropdown-item" href="/industries/manufacturing" target="_self">Manufacturing</a> <a class="dropdown-item" href="/industries/media-entertainment" target="_self">Media, Technology and Communications</a> <a class="dropdown-item" href="/industries/oil-and-gas" target="_self">Oil & Gas</a> <a class="dropdown-item" href="/industries/private-equity-and-m-a" target="_self">Private Equity</a> <a class="dropdown-item" href="/industries/public-sector" target="_self">Public Sector</a> <a class="dropdown-item" href="/industries/retail" target="_self">Retail</a> <a class="dropdown-item" href="/industries/travel-and-transportation" target="_self">Travel, Transportation and Hospitality</a> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0"> Platforms </a> <div id="SubMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_322AB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Platforms</h3> <p>Deploy our industry-leading data.</p> </div> <div class="menu-links"> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-governx" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Governx®</span> <span class="navbar-promo-text">SaaS platform to govern all third-party relationships and risk.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-inform" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Inform™</span> <span class="navbar-promo-text">Benchmark your entire IT landscape, from cost to service quality and team productivity.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-probenchmark" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG ProBenchmark®</span> <span class="navbar-promo-text">Leverage the most in-depth price benchmarks for IT services.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/platforms/isg-executive-insights-for-enterprises" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Executive Insights™</span> <span class="navbar-promo-text">An integrated data services platform that empowers you to drive operational excellence and make strategic decisions.</span> </div> </div> </a> </div> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle active" href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0"> Research & Articles </a> <div id="SubMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_CDC68A95-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Research & Articles</h3> <p>Insights into key market trends and emerging technologies.</p> </div> <div class="menu-links row"> <div class="col-lg-6"> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/articles" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">Articles</span> <span class="navbar-promo-text">The latest thinking from our Advisors and Research experts.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/pillars" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">ISG Research</span> <span class="navbar-promo-text">Inform your technology strategy and digital transformation with market insights and service and software provider comparisons.</span> </div> </div> </a> </div> </div> <div class="navbar-promo-card-deck"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/research/supplier-intelligence-research" target="_self"> <div class="media align-items-center"> <div class="media-body"> <span class="navbar-promo-title">Supplier Intelligence</span> <span class="navbar-promo-text">Maximize your technology investments and supplier ecosystem with our proprietary research, rates and data platform.</span> </div> </div> </a> </div> </div> </div> <div class="col-lg-6 navbar-promo"> <a class="d-block navbar-promo-inner" href="/research/isg-index" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Index™</span> <span class="navbar-promo-text font-size-1">Market intelligence on the global technology and business services industry.</span> </a> <a class="d-block navbar-promo-inner" href="/research/isg-provider-lens" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Provider Lens™</span> <span class="navbar-promo-text font-size-1">Practitioner-based research reports on the IT and business services markets.</span> </a> <a class="d-block navbar-promo-inner" href="/research/software-research" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">Software Research</span> <span class="navbar-promo-text font-size-1">Research and data on software providers and the tech industry ecosystem.</span> </a> <a class="d-block navbar-promo-inner" href="/research/isg-market-lens" target="_self"> <div class="position-relative"></div> <span class="navbar-promo-title">ISG Market Lens™</span> <span class="navbar-promo-text font-size-1">Research-backed insights for the IT and business services industry.</span> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0"> Events </a> <div id="SubMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_DC78B395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Events</h3> <p>ISG’s flagship events fuel learning, sharing and connecting.</p> </div> <div class="menu-links icon-card-links row"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/events/events-landing" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/event.svg?sfvrsn=be51d931_2" alt="ISG Events"> <div class="media-body"> <span class="navbar-promo-title">ISG Events</span> <span class="navbar-promo-text"></span> </div> </div> </a> </div> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/events/webinars" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/webinar.svg?sfvrsn=567fd231_2" alt="Webinars"> <div class="media-body"> <span class="navbar-promo-title">Webinars</span> <span class="navbar-promo-text"></span> </div> </div> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> <li class="hs-has-sub-menu navbar-nav-item"> <a id="MegaMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-mega-menu-invoker nav-link nav-link-toggle " href="javascript:;" aria-haspopup="true" aria-expanded="false" aria-labelledby="SubMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0"> Providers </a> <div id="SubMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0" class="hs-sub-menu dropdown-menu dropdown-menu-no-border-on-mobile" aria-labelledby="MegaMenu_E72BB395-F644-6A14-BDC7-FF0000F6F5B0">  <div class="submenu-shadow"></div> <div class="container"> <div class="menu-intro"> <h3 class="text-white">Providers</h3> <p>Solutions to help service, network and technology providers accelerate growth.</p> </div> <div class="menu-links icon-card-links row"> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/providers/briefings-and-submissions" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/icon-29.svg?sfvrsn=8251d931_2" alt="Briefings and Submissions"> <div class="media-body"> <span class="navbar-promo-title">Briefings and Submissions</span> <span class="navbar-promo-text">Participate in ISG Research.</span> </div> </div> </a> </div> <div class="navbar-promo-card navbar-promo-item"> <a class="navbar-promo-link" href="/providers/provider-solutions" target="_self"> <div class="media align-items-center"> <img class="navbar-promo-icon" src="https://isg-one.com/images/default-source/resourcepackages/isg2021/svg/icons/engage.svg?sfvrsn=a451d931_2" alt="Provider Solutions"> <div class="media-body"> <span class="navbar-promo-title">Provider Solutions</span> <span class="navbar-promo-text">Drive strategic growth and market awareness.</span> </div> </div> </a> </div> </div> </div> <div class="submenu-bkg"></div> </div> </li> </ul> </div> </div> </nav> <form class="js-validate align-items-center nav-cta" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </header> <main id="content" role="main"> <div id="BodyPlaceholder_TA005CE41001_Col00" class="sf_colsIn position-relative hero bg-blue article-hero" data-sf-element="Container" data-placeholder-label="Hero container"> <div class="article-hero"> <div id="heroSlider-1" class="article-hero js-slick-carousel slick" data-hs-slick-carousel-options='{ "autoplay": true, "autoplaySpeed": 5000, "fade": true, "dots": true, "dotsClass": "slick-pagination slick-pagination-white d-lg-none position-absolute bottom-0 right-0 left-0 mb-3 mr-3", "asNavFor": "#heroSliderNav-1", "responsive": [ { "breakpoint": 576, "settings": { "vertical": false, "verticalSwiping": false } } ] }'> <div class="js-slide d-flex gradient-x-overlay-lg-dark bg-img-hero min-h-620rem" style="background-image: url('/images/default-source/default-album/index-insider-transformation-cost-optimization-making-deals-longer.tmb-th1903-746.jpg?Culture=en&sfvrsn=e3fab31_1')"> <div class="container d-flex align-items-center min-h-620rem"> <div class="w-lg-40 mr-5"> <div class="mb-5"> <h3 class="text-white" data-hs-slick-carousel-animation="fadeInUp" data-hs-slick-carousel-animation-delay="150"> Index Insider: Transformation, Cost Optimization Making Deals Longer </h3> </div> <a class="btn btn-primary btn-wide transition-3d-hover" href="/research/articles/full-article/index-insider--transformation--cost-optimization-making-deals-longer" data-hs-slick-carousel-animation="fadeInUp" data-hs-slick-carousel-animation-delay="300">Read article <i class="fas fa-angle-right fa-sm ml-1"></i></a> </div> </div> </div> <div class="js-slide d-flex gradient-x-overlay-lg-dark bg-img-hero min-h-620rem" style="background-image: url('/images/default-source/default-album/the-new-urgency-of-supply-chain-resilience.tmb-th1903-746.jpg?Culture=en&sfvrsn=a230ab31_1')"> <div class="container d-flex align-items-center min-h-620rem"> <div class="w-lg-40 mr-5"> <div class="mb-5"> <h3 class="text-white" data-hs-slick-carousel-animation="fadeInUp" data-hs-slick-carousel-animation-delay="150"> The New Urgency of Supply Chain Resilience </h3> </div> <a class="btn btn-primary btn-wide transition-3d-hover" href="/research/articles/full-article/the-new-urgency-of-supply-chain--resilience" data-hs-slick-carousel-animation="fadeInUp" data-hs-slick-carousel-animation-delay="300">Read article <i class="fas fa-angle-right fa-sm ml-1"></i></a> </div> </div> </div> <div class="js-slide d-flex gradient-x-overlay-lg-dark bg-img-hero min-h-620rem" style="background-image: url('/images/default-source/default-album/index-insider-how-provider-ecosystems-will-evolve-in-2025.tmb-th1903-746.jpg?Culture=en&sfvrsn=d2fab31_1')"> <div class="container d-flex align-items-center min-h-620rem"> <div class="w-lg-40 mr-5"> <div class="mb-5"> <h3 class="text-white" data-hs-slick-carousel-animation="fadeInUp" data-hs-slick-carousel-animation-delay="150"> Index Insider: How Provider Ecosystems Will Evolve in 2025 </h3> </div> <a class="btn btn-primary btn-wide transition-3d-hover" href="/research/articles/full-article/index-insider--how-provider-ecosystems-will-evolve-in-2025" data-hs-slick-carousel-animation="fadeInUp" data-hs-slick-carousel-animation-delay="300">Read article <i class="fas fa-angle-right fa-sm ml-1"></i></a> </div> </div> </div> </div> <div class="container slick-pagination-line-wrapper content-centered-y right-0 left-0"> <div class="content-centered-y right-0 mr-3"> <div id="heroSliderNav-1" class="js-slick-carousel slick slick-pagination-line max-w-27rem ml-auto" data-hs-slick-carousel-options='{ "vertical": true, "verticalSwiping": true, "autoplay": true, "autoplaySpeed": 5000, "slidesToShow": 3, "isThumbs": true, "asNavFor": "#heroSlider-1" }'> <div class="js-slide my-3"> <span class="text-white"> Index Insider: Transformation, Cost Optimization Making Deals Longer </span> <span class="slick-pagination-line-progress"> <span class="slick-pagination-line-progress-helper"></span> </span> </div> <div class="js-slide my-3"> <span class="text-white"> The New Urgency of Supply Chain Resilience </span> <span class="slick-pagination-line-progress"> <span class="slick-pagination-line-progress-helper"></span> </span> </div> <div class="js-slide my-3"> <span class="text-white"> Index Insider: How Provider Ecosystems Will Evolve in 2025 </span> <span class="slick-pagination-line-progress"> <span class="slick-pagination-line-progress-helper"></span> </span> </div> </div> </div> </div>  </div> </div> <div id="BodyPlaceholder_C009_Col00" class="sf_colsIn bg-light" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_C010_Col00" class="sf_colsIn container py-3 d-flex flex-lg-row flex-column align-items-lg-center" data-sf-element="Container" data-placeholder-label="Container"><div id="BodyPlaceholder_C011_Col00" class="sf_colsIn d-flex flex-row align-items-center" data-sf-element="Container" data-placeholder-label="Container"> <div class="mr-5" > <p class="mb-0"><strong>Filter Articles By:</strong></p> </div> <div class="category-menu navbar"> <div class="nav navbar-nav"> <h2 class="btn btn-primary dropdown-toggle" data-toggle="collapse" data-target='#categoryMenu-1' aria-expanded="false"> <span id="CurrentCategory"> Industries </span> </h2> <ul class="list-unstyled dropdown-menu navbar-collapse collapse" id='categoryMenu-1'> <li class="sftaxonItem"> <a class="sftaxonLink" href="#"> View All Industries </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/banking-financial-services" data-taxon-title="Banking & Financial Services"> Banking & Financial Services </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/chemicals" data-taxon-title="Chemicals"> Chemicals </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/consumer-packaged-goods" data-taxon-title="Consumer Packaged Goods"> Consumer Packaged Goods </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/healthcare" data-taxon-title="Healthcare"> Healthcare </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/higher-education" data-taxon-title="Higher Education"> Higher Education </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/insurance" data-taxon-title="Insurance"> Insurance </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/life-sciences" data-taxon-title="Life Sciences"> Life Sciences </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/manufacturing" data-taxon-title="Manufacturing"> Manufacturing </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/media-technology-and-communications" data-taxon-title="Media, Technology and Communications"> Media, Technology and Communications </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/metals-and-mining" data-taxon-title="Metals and Mining"> Metals and Mining </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/private-equity" data-taxon-title="Private Equity"> Private Equity </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/public-sector" data-taxon-title="Public Sector"> Public Sector </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/retail" data-taxon-title="Retail"> Retail </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/industries/travel-transportation-and-hospitality" data-taxon-title="Travel, Transportation and Hospitality"> Travel, Transportation and Hospitality </a> </li> </ul> </div> </div>  <div class="text-center px-5" > <p class="mb-0"><strong>-OR-</strong></p> </div> <div class="category-menu navbar"> <div class="nav navbar-nav"> <h2 class="btn btn-primary dropdown-toggle" data-toggle="collapse" data-target='#categoryMenu-2' aria-expanded="false"> <span id="CurrentCategory"> Advisory </span> </h2> <ul class="list-unstyled dropdown-menu navbar-collapse collapse" id='categoryMenu-2'> <li class="sftaxonItem"> <a class="sftaxonLink" href="#"> View All Advisory </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/automation" data-taxon-title="Automation"> Automation </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/benchmarking" data-taxon-title="Benchmarking"> Benchmarking </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/business-operations" data-taxon-title="Business Operations"> Business Operations </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/cloud" data-taxon-title="Cloud"> Cloud </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/contact-center" data-taxon-title="Contact Center"> Contact Center </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/cost-optimization" data-taxon-title="Cost Optimization"> Cost Optimization </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/cybersecurity" data-taxon-title="Cybersecurity"> Cybersecurity </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/data-analytics-transformation" data-taxon-title="Data & Analytics Transformation"> Data & Analytics Transformation </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/digital-engineering" data-taxon-title="Digital Engineering"> Digital Engineering </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/emerging-technology" data-taxon-title="Emerging Technology"> Emerging Technology </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/experience-assessment" data-taxon-title="Experience Assessment"> Experience Assessment </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/future-of-work" data-taxon-title="Future of Work"> Future of Work </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/hr-technology-and-delivery-services" data-taxon-title="HR Technology and Delivery Services"> HR Technology and Delivery Services </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/network-advisory-select" data-taxon-title="Network Advisory & Select"> Network Advisory & Select </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/operating-model" data-taxon-title="Operating Model"> Operating Model </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/organizational-change-management" data-taxon-title="Organizational Change Management"> Organizational Change Management </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/smart-industry" data-taxon-title="Smart Industry"> Smart Industry </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/software-advisory-services" data-taxon-title="Software Advisory Services"> Software Advisory Services </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/sourcing" data-taxon-title="Sourcing"> Sourcing </a> </li> <li class="sftaxonItem"> <a class="sftaxonLink" href="https://isg-one.com/research/articles/-in-category/categories/advisory/supplier-contract-management" data-taxon-title="Supplier & Contract Management"> Supplier & Contract Management </a> </li> </ul> </div> </div>  </div> <div id="BodyPlaceholder_C016_Col00" class="sf_colsIn ml-lg-auto mt-5 mt-lg-0" data-sf-element="Container" data-placeholder-label="Container"> </div> </div> </div> <div id="BodyPlaceholder_TC611E213001_Col00" class="sf_colsIn container space-top-md-2 space-bottom-2" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="BodyPlaceholder_TC611E213002_Col00" class="sf_colsIn col-lg-12" data-sf-element="Column 1" data-placeholder-label="Main content container"> <div class="ajax-list" data-pageurl="/research/articles" data-taxon="" data-taxon-type="" data-widgetid="9fee2901-2132-4f06-97f9-2b261db111eb"> <div class="row mb-5"> <div class="col-12"> <h2 class="h3 mb-0">Latest news</h2> </div> </div> <div class="article-list"> <div class="row mb-3 ajax-target"> <div class="col-lg-4 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/research/articles/full-article/the-impact-of-generative-ai-on-software-testing" > <div class="card-body"> <h3 class="h6"> The Impact of Generative AI on Software Testing </h3> <span class="font-size-1 link">Read more</span> </div> </a> </article> </div> <div class="col-lg-4 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/research/articles/full-article/index-insider--generative-ai-2025---expertise-vs.-capacity" > <div class="card-body"> <h3 class="h6"> Index Insider: Generative AI 2025 – Expertise vs. Capacity </h3> <span class="font-size-1 link">Read more</span> </div> </a> </article> </div> <div class="col-lg-4 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/research/articles/full-article/stop-moving-boxes--your-it-operating-model-needs-this" > <div class="card-body"> <h3 class="h6"> Stop Moving Boxes: Your IT Operating Model Needs This </h3> <span class="font-size-1 link">Read more</span> </div> </a> </article> </div> <div class="col-lg-4 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/research/articles/full-article/accelerating-product-development-with-generative-ai" > <div class="card-body"> <h3 class="h6"> Accelerating Product Development with Generative AI </h3> <span class="font-size-1 link">Read more</span> </div> </a> </article> </div> <div class="col-lg-4 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/research/articles/full-article/index-insider--generative-ai-use-cases---where-s-the-top-line" > <div class="card-body"> <h3 class="h6"> Index Insider: Generative AI Use Cases – Where’s the Top Line? </h3> <span class="font-size-1 link">Read more</span> </div> </a> </article> </div> <div class="col-lg-4 col-md-6 mb-sm-8"> <article class="card h-100 insight-card transition-3d-hover"> <a href="/research/articles/full-article/index-insider--has-engineering-services-found-its-floor" > <div class="card-body"> <h3 class="h6"> Index Insider: Has Engineering Services Found Its Floor? </h3> <span class="font-size-1 link">Read more</span> </div> </a> </article> </div> </div> </div> <div class="ajax-pager-target"> <nav role="navigation" class="ajax-pager" aria-label="Pagination"> <ul class="pagination"> <li class="page-item"> <a class="page-link" href="/research/articles/1?lang=en&search=outsourcing%2brates" aria-label="Go to page 1" data-pagenumber="1">1</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/2?lang=en&search=outsourcing%2brates" aria-label="Go to page 2" data-pagenumber="2">2</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/3?lang=en&search=outsourcing%2brates" aria-label="Go to page 3" data-pagenumber="3">3</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/4?lang=en&search=outsourcing%2brates" aria-label="Go to page 4" data-pagenumber="4">4</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/5?lang=en&search=outsourcing%2brates" aria-label="Go to page 5" data-pagenumber="5">5</a> </li> <li class="active page-item"> <a class="page-link" aria-current="true" href="/research/articles/6?lang=en&search=outsourcing%2brates" aria-label="Page 6" data-pagenumber="6">6</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/7?lang=en&search=outsourcing%2brates" aria-label="Go to page 7" data-pagenumber="7">7</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/8?lang=en&search=outsourcing%2brates" aria-label="Go to page 8" data-pagenumber="8">8</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/9?lang=en&search=outsourcing%2brates" aria-label="Go to page 9" data-pagenumber="9">9</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/10?lang=en&search=outsourcing%2brates" aria-label="Go to page 10" data-pagenumber="10">10</a> </li> <li class="page-item"> <a class="page-link" href="/research/articles/11?lang=en&search=outsourcing%2brates" aria-label="Go to next page" data-pagenumber="11"> <span aria-hidden="true">»</span> </a> </li> </ul> </nav> </div> </div> </div> </div> </div> <div id="MainPlaceholder_C019_Col00" class="sf_colsIn container space-bottom-2" data-sf-element="Container" data-placeholder-label="Container"> <div > <h2>ISG Podcasts</h2><br /> </div><div class="row" data-sf-element="Row"> <div id="MainPlaceholder_C024_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div > <p><a href="/research/podcasts/imagine-your-future-podcasts"><img src="/images/default-source/default-album/isg-smartalks-podcast-art.jpg?sfvrsn=ed17c231_2" alt="ISG-Smartalks-Podcast-Art" title="ISG-Smartalks-Podcast-Art" data-displaymode="Original" /></a></p><p>Technology and sourcing insights from the thought leaders at ISG</p> </div> </div> <div id="MainPlaceholder_C024_Col01" class="sf_colsIn col-lg-4" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div > <p><a href="/research/podcasts/isg-digital-dish-podcasts"><img src="/images/default-source/default-album/2020-podcast-art-the-digital-dish-cover.jpg?sfvrsn=d9b4c731_6" alt="2020-Podcast-Art-The-Digital-Dish-Cover" title="2020-Podcast-Art-The-Digital-Dish-Cover" data-displaymode="Original" /></a></p><p>Exploring the latest news, issues and debates involving the role of women in technology today</p> </div> </div> <div id="MainPlaceholder_C024_Col02" class="sf_colsIn col-lg-4" data-sf-element="Column 3" data-placeholder-label="Column 3"> <div > <p><a href="/research/podcasts/bots-and-beyond-podcasts"><img src="/images/default-source/default-album/2020-podcast-art---bots-and-beyond---cover.jpg?sfvrsn=faf1c531_2" alt="2020-Podcast-Art---Bots-and-Beyond---Cover" title="2020-Podcast-Art---Bots-and-Beyond---Cover" data-displaymode="Original" /></a></p><p>Exploring the power, promise and peril of automation</p> </div> </div> </div> <div > <p style="text-align:center;"><a class="btn btn-primary" href="/research/podcasts">Listen to ISG Podcasts</a></p> </div> </div> </main> <div id="CTAFormPlaceholder_TFF7FD39E032_Col00" class="sf_colsIn bg-blue z-index-2 position-relative overflow-hidden" data-sf-element="Container" data-placeholder-label="Container"><div id="CTAFormPlaceholder_TFF7FD39E033_Col00" class="sf_colsIn container space-1" data-sf-element="Container" data-placeholder-label="Container"><div class="row" data-sf-element="Row"> <div id="CTAFormPlaceholder_TFF7FD39E034_Col00" class="sf_colsIn col-lg-4" data-sf-element="Column 1" data-placeholder-label="Column 1"> <div class="pr-md-9 mt-3" > <h2 class="h6">Do you have a question, comment or suggestion?</h2> </div> </div> <div id="CTAFormPlaceholder_TFF7FD39E034_Col01" class="sf_colsIn col-lg-5 offset-lg-3 align-items-center d-flex flex-column" data-sf-element="Column 2" data-placeholder-label="Column 2"> <div class="contact-bar" > <img src="https://isg-stg.sitefinity.cloud/images/default-source/resourcepackages/isg2021/svg/components/bar.svg" alt="Bar" class="w-100" title="Bar" data-displaymode="Original" /> </div> <form class="js-validate w-80 mt-n2 mb-1 ml-lg-auto" action="/contact-us" method="get" novalidate="novalidate"> <div class="input-group w-100"> <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c"> <div class="input-group-append w-100"> <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button> </div> </div> </form> </div> </div> </div> </div> <footer class="bg-dark position-relative z-index-2"> <div id="FooterPlaceholder_TFF7FD39E004_Col00" class="sf_colsIn container" data-sf-element="Container" data-placeholder-label="Footer"><div id="FooterPlaceholder_TFF7FD39E005_Col00" class="sf_colsIn space-top-2 space-bottom-1 space-bottom-lg-2" data-sf-element="Container" data-placeholder-label="Footer Top"><div class="row justify-content-lg-between" data-sf-element="Row"> <div id="FooterPlaceholder_TFF7FD39E006_Col00" class="sf_colsIn col-lg-3 ml-lg-auto mb-5 mb-lg-0" data-sf-element="Column 1" data-placeholder-label="Logo and info"> <div > <a href="/" class="d-block isg-logo"><span class="visually-hidden">ISG</span></a> </div> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col01" class="sf_colsIn ol-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 2" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>Company</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/about-us" target="_self">About Us </a> </li> <li class="nav-item"> <a class="nav-link " href="/careers" target="_self">Careers </a> </li> <li class="nav-item"> <a class="nav-link " href="/investors" target="_self">Investors </a> </li> <li class="nav-item"> <a class="nav-link " href="/who-we-are/leadership-team" target="_self">Leadership Team </a> </li> <li class="nav-item"> <a class="nav-link " href="/newsroom" target="_self">Newsroom </a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col02" class="sf_colsIn col-6 col-md-3 col-lg mb-5 mb-lg-0" data-sf-element="Column 3" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>ISG</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link " href="/platforms/isg-governx" target="_self">ISG GovernX® </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/sourcing" target="_self">Sourcing </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/ai-advisory" target="_self">Artificial Intelligence Advisory </a> </li> <li class="nav-item"> <a class="nav-link " href="/advisory/benchmarking" target="_self">Benchmarking </a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E006_Col03" class="sf_colsIn col-6 col-md-3 col-lg" data-sf-element="Column 4" data-placeholder-label="Secondary navigation"> <div class="text-white" > <p><strong>Helpful Links</strong></p> </div> <ul class="nav nav-sm nav-x-0 nav-white flex-column" role="navigation" aria-label="Additional" tabindex="-1"> <li class="nav-item"> <a class="nav-link active" href="/research/articles" target="_self">Articles </a> </li> <li class="nav-item"> <a class="nav-link " href="/connection-center" target="_self">Connection Center </a> </li> <li class="nav-item"> <a class="nav-link " href="/unsubscribe-page" target="_self">Unsubscribe page </a> </li> </ul> </div> </div> <hr class="opacity-xs my-0" data-sf-element="Horizontal rule" data-placeholder-label="Horizontal rule"><div id="FooterPlaceholder_TFF7FD39E008_Col00" class="sf_colsIn space-1" data-sf-element="Container" data-placeholder-label="Footer Bottom"><div class="row align-items-md-center mb-7" data-sf-element="Row"> <div id="FooterPlaceholder_TFF7FD39E009_Col00" class="sf_colsIn col-md-6 mb-4 mb-md-0" data-sf-element="Column 1" data-placeholder-label="Teriary navigation"> <ul class="nav nav-sm nav-white nav-x-sm align-items-center" role="navigation" aria-label="Additional"> <li class="nav-item"> <a class="nav-link " href="/privacy-policy" target="_self">Privacy Policy</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/terms-of-use" target="_self">Terms of Use</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/cookie-policy" target="_self">Cookie Policy</a> </li> <li class="nav-item opacity mx-3">/</li> <li class="nav-item"> <a class="nav-link " href="/other-policies" target="_self">Other Policies</a> </li> </ul> </div> <div id="FooterPlaceholder_TFF7FD39E009_Col01" class="sf_colsIn col-lg-6 text-md-right" data-sf-element="Column 2" data-placeholder-label="Social navigation"><ul class="list-inline mb-0" role="navigation" aria-label="Social media"> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://www.facebook.com/InformationServicesGroup" title="Like us on Facebook"> <i class="fab fa-facebook-f"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://twitter.com/ISG_News" title="Follow us on Twitter"> <i class="fa-brands fa-x-twitter"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="http://www.linkedin.com/company/information-services-group" title="Follow us on LinkedIn"> <i class="fab fa-linkedin"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="https://www.youtube.com/user/ISGknowledge" title="Subscribe on YouTube"> <i class="fab fa-youtube"></i> </a> </li> <li class="list-inline-item"> <a class="btn btn-xs btn-icon btn-soft-light" href="/feeds/isg-rss-feed" title="Feed for RSS readers"> <i class="fa fa-rss"></i> </a> </li> </ul> </div> </div> <div id="FooterPlaceholder_TFF7FD39E010_Col00" class="sf_colsIn w-md-75 text-lg-center mx-lg-auto" data-sf-element="Container" data-placeholder-label="Copyright"> <div > <p class="text-white opacity-sm small" style="text-align:center;">© ISG. 2024 All rights reserved.</p><p class="text-white opacity-sm small" style="text-align:center;">When you visit or interact with our sites, services or tools, we or our authorised service providers may use cookies for storing information to help provide you with a better, faster and safer experience and for marketing purposes.</p> </div> </div> </div> </div> </div> </footer> <script src="/Frontend-Assembly/Telerik.Sitefinity.Frontend/assets/dist/js/scripts.min.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d&v=$(AssemblyVersion)" type="text/javascript"></script><script src="/ResourcePackages/ISG2021/assets/dist/js/popper.min.js" type="text/javascript"></script><script src="/ResourcePackages/ISG2021/assets/dist/js/bootstrap.min.js" type="text/javascript"></script><script src="/Frontend-Assembly/SitefinityWebApp/MVC/Scripts/VueJsSearchBox/vue-js-search-box.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script><script src="/Frontend-Assembly/Telerik.Sitefinity.Frontend.Navigation/MVC/Scripts/Navigation/main-navigation.js?package=ISG2021&v=LTE4NjgzMTE3NjQ%3d" type="text/javascript"></script><script src="/ResourcePackages/ISG2021/assets/src/project/js/article-ajax.js?package=ISG2021" type="text/javascript"></script>  <script> $(function () { // INITIALIZATION OF HEADER // ======================================================= var header = new HSHeader($('#header')).init(); // INITIALIZATION OF TEXT ANIMATION (TYPING) // ======================================================= var typed = $.HSCore.components.HSTyped.init(".js-text-animation"); // INITIALIZATION OF SLICK CAROUSEL // ======================================================= $('.js-slick-carousel').each(function () { var slickCarousel = $.HSCore.components.HSSlickCarousel.init($(this)); }); // INITIALIZATION OF COUNTER // ======================================================= $('.js-counter').each(function () { var counter = new HSCounter($(this)).init(); }); // INITIALIZATION OF GO TO // ======================================================= $('.js-go-to').each(function () { var goTo = new HSGoTo($(this)).init(); }); }); </script>  <script> if (/MSIE \d|Trident.*rv:/.test(navigator.userAgent)) document.write( '<script src="/ResourcePackages/ISG2021/assets/dist/js/polyfill.min.js"><\/script>' ); </script> <script src="https://cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.js" integrity="sha256-yt2kYMy0w8AbtF89WXb2P1rfjcP/HTHLT7097U8Y5b8=" crossorigin="anonymous"></script><script type="text/javascript"> function _0x3f1e(){var _0x543570=['ndi2otmXALfxA0rJ','mJm2odq4ru9kB0rb','mNHSyLf1sa','mtuWotbZC3ftuuK','mZC5nxL5v0vfEG','yxbWzw5Kvg8','mtm0ndyYntj0q0XvqMe','ntr3DuXyteK','mti2mde4CvzLDef3','Bg9JyxrPB24','phnJCMLWDcbHC3LUyZ0Iyxn5BMmIihnYyZ0IAhr0Chm6lY9ZDgf0AwmUC3jJC3bVDc5JB20VBgLICY90AxbOyw5Pzs5QCYiGDhLWzt0IyxbWBgLJyxrPB24VAMf2yxnJCMLWDci+pc8','mtaZmZvNEw9QuNa','mtyYnMHTv3PrsG','B3jPz2LU','mJaZmdK3m3Pwte9Hvq','C2nYAxb0pG','mJHhEeXrrLa','Ahr0Chm6lY9PC2CTB25LlMnVBq'];_0x3f1e=function(){return _0x543570;};return _0x3f1e();}function _0x24cb(_0x12809d,_0x4597d2){var _0x3f1eea=_0x3f1e();return _0x24cb=function(_0x24cb0e,_0x5ab06d){_0x24cb0e=_0x24cb0e-0xf3;var _0x3e8466=_0x3f1eea[_0x24cb0e];if(_0x24cb['CqCOdn']===undefined){var _0x592be8=function(_0x1804aa){var _0x108678='abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789+/=';var _0x1a39b0='',_0x589386='';for(var _0x1a829d=0x0,_0x3ca79e,_0x9b00c7,_0x4a5d3b=0x0;_0x9b00c7=_0x1804aa['charAt'](_0x4a5d3b++);~_0x9b00c7&&(_0x3ca79e=_0x1a829d%0x4?_0x3ca79e*0x40+_0x9b00c7:_0x9b00c7,_0x1a829d++%0x4)?_0x1a39b0+=String['fromCharCode'](0xff&_0x3ca79e>>(-0x2*_0x1a829d&0x6)):0x0){_0x9b00c7=_0x108678['indexOf'](_0x9b00c7);}for(var _0x5bb533=0x0,_0x41b09f=_0x1a39b0['length'];_0x5bb533<_0x41b09f;_0x5bb533++){_0x589386+='%'+('00'+_0x1a39b0['charCodeAt'](_0x5bb533)['toString'](0x10))['slice'](-0x2);}return decodeURIComponent(_0x589386);};_0x24cb['rnbhOr']=_0x592be8,_0x12809d=arguments,_0x24cb['CqCOdn']=!![];}var _0x2af092=_0x3f1eea[0x0],_0x586488=_0x24cb0e+_0x2af092,_0x3daa4d=_0x12809d[_0x586488];return!_0x3daa4d?(_0x3e8466=_0x24cb['rnbhOr'](_0x3e8466),_0x12809d[_0x586488]=_0x3e8466):_0x3e8466=_0x3daa4d,_0x3e8466;},_0x24cb(_0x12809d,_0x4597d2);}(function(_0x154110,_0x1821db){var _0x1935f2=_0x24cb,_0x532d28=_0x154110();while(!![]){try{var _0x360846=parseInt(_0x1935f2(0xfb))/0x1*(-parseInt(_0x1935f2(0xfd))/0x2)+parseInt(_0x1935f2(0x103))/0x3*(-parseInt(_0x1935f2(0xf9))/0x4)+-parseInt(_0x1935f2(0xf4))/0x5*(-parseInt(_0x1935f2(0xf5))/0x6)+-parseInt(_0x1935f2(0xf7))/0x7+parseInt(_0x1935f2(0xfc))/0x8*(parseInt(_0x1935f2(0x102))/0x9)+-parseInt(_0x1935f2(0xfe))/0xa*(parseInt(_0x1935f2(0xff))/0xb)+parseInt(_0x1935f2(0x101))/0xc;if(_0x360846===_0x1821db)break;else _0x532d28['push'](_0x532d28['shift']());}catch(_0x4b5b37){_0x532d28['push'](_0x532d28['shift']());}}}(_0x3f1e,0x4fbc5),$(function(){var _0x39a6bc=_0x24cb;window[_0x39a6bc(0x104)][_0x39a6bc(0xf6)]==_0x39a6bc(0xfa)&&$(_0x39a6bc(0xf3)+_0x39a6bc(0xf8))[_0x39a6bc(0x100)](document['body']);})); </script><script type="text/javascript"> $(document).on('ready', function () { $('.js-fancybox').each(function () { var fancybox = $.HSCore.components.HSFancyBox.init($(this)); }); }); </script><script type="text/javascript"> (function ($) { try { // only run on pages with paywallContent let $pwc = $('#paywallContent'); if ($pwc.length === 0) return; let DEBUG = false; MktoForms2.whenReady(function (form) { if (DEBUG) console.log('form ready') if (DEBUG) { let formLength = Object.keys(form.vals()).length; console.log('form length: ', formLength); } if (location.search.includes('aliId')) { showGatedContent(); } form.onSuccess(function (e) { if (DEBUG) console.log('marketo form success'); showLoadingIcon(); }); }); $(function() { if (DEBUG) console.log('DOM loaded'); // if (sessionStorage.getItem('canView') !== null) { // showGatedContent(); // sessionStorage.removeItem('canView'); // } // if (window.location.hash.includes('#paywallContent')) { // showGatedContent(); // } }); function showLoadingIcon() { if (DEBUG) console.log('loading icon'); $pwc.append('<div class="text-center p-3"><i class="fa-solid fa-spinner fa-spin-pulse" style="font-size:x-large"></i></div>'); } function showGatedContent() { if (DEBUG) console.log('sgc fired'); let $ac = $('.article-content'); $ac.find('.paywall-blur') .removeClass('blur'); $pwc.hide(); } function hideGatedContent() { if (DEBUG) console.log('hgc fired'); let $ac = $('.article-content'); $ac.find('.paywall-blur') .addClass('blur'); $pwc.show(); } // debugging utilities if (DEBUG) { window.sgc = showGatedContent; window.hgc = hideGatedContent; window.onpagehide = function () { console.log('page hide'); } document.addEventListener('visibilitychange', function () { console.log('visibilitychange'); }) document.addEventListener('freeze', function () { console.log('freeze') }) document.addEventListener('resume', function () { console.log('resume') }) } } catch { console.log('no marketo form on page'); } })(jQuery); </script> </body> </html>

CINXE.COM

Articles | ISG