Support | welcome to api.nsw

<!DOCTYPE html> <html lang="en"> <head>    <script async src="https://www.googletagmanager.com/gtag/js?id=G-HBDXWQ4YXP"></script> <script> window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('js', new Date()); gtag('config', 'G-HBDXWQ4YXP'); </script> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <title>Support | welcome to api.nsw</title> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.1.3/css/bootstrap.min.css" crossorigin="anonymous" integrity="sha256-eSi1q2PG6J7g7ib17yAaWMcrr5GrtohYChqibrV7PBE=" /> <meta name="x-stylesheet-fallback-test" content="" class="sr-only" /><script>!function(a,b,c,d){var e,f=document,g=f.getElementsByTagName("SCRIPT"),h=g[g.length-1].previousElementSibling,i=f.defaultView&&f.defaultView.getComputedStyle?f.defaultView.getComputedStyle(h):h.currentStyle;if(i&&i[a]!==b)for(e=0;e<c.length;e++)f.write('<link href="'+c[e]+'" '+d+"/>")}("position","absolute",["/lib/bootstrap/dist/css/bootstrap.min.css"], "rel=\u0022stylesheet\u0022 crossorigin=\u0022anonymous\u0022 integrity=\u0022sha256-eSi1q2PG6J7g7ib17yAaWMcrr5GrtohYChqibrV7PBE=\u0022 ");</script> <link rel="stylesheet" href="/css/site.min.css" /> <link rel="stylesheet" href="/lib/toastr/toastr.min.css" /> <link href="https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css" rel="stylesheet"> <link href="https://fonts.googleapis.com/icon?family=Material+Icons" rel="stylesheet">  <link href="https://fonts.googleapis.com/css?family=Montserrat" rel="stylesheet"> </head> <body> <div class="layout-section"> <header> <div class="headerSlogan"> <div class="siteContainer">A NSW Government website</div> </div> <div class="headerContainer"> <div class="siteContainer"> <a class="logoLink d-none d-md-block" href="/"> <img class="logo" alt="API NSW Logo" src="/images/api-nsw-logo.png" /> </a> <nav class="navbar navbar-expand-md"> <button id="menu-button" class="navbar-toggler" type="button" data-toggle="collapse" data-target=".navbar-collapse" aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation"> <span id="menu" class="material-icons font-weight-bold">dehaze</span> <div id="menu-div" class="font-weight-bold">Menu</div> <span id="close" class="material-icons font-weight-bold d-none">close</span> <div id="close-div" class="font-weight-bold d-none">Close</div> </button> <a class="logoLink d-block d-md-none" href="/"> <img class="logo" alt="API NSW Logo" src="/images/api-nsw-logo.png" /> </a> <div id="navBar" class="navbar-collapse collapse d-md-inline-flex flex-md-row-reverse"> <ul class="navbar-nav d-none d-md-flex"> <li class="nav-item"> <a tabindex="9" href="/Account/Register" class="nav-link">Sign up</a> </li> <li class="nav-item"> <a tabindex="10" href="/Account/Login" class="nav-link">Login</a> </li> </ul> <ul class="navbar-nav flex-grow-1"> <li class="nav-item"> <a tabindex="1" href="/" class="nav-link">Home</a> </li> <li class="nav-item"> <a tabindex="2" href="/ProductCategory" class="nav-link">API Catalogue</a> </li> <li class="nav-item"> <a tabindex="3" href="/Showcase" class="nav-link">Showcases</a> </li> <li class="nav-item"> <a tabindex="6" href="/Support" class="nav-link active">Support</a> </li> </ul> <ul class="navbar-nav d-md-none"> <li class="nav-item"> <a tabindex="9" href="/Account/Register" class="nav-link">Sign up</a> </li> <li class="nav-item"> <a tabindex="10" href="/Account/Login" class="nav-link">Login</a> </li> </ul> </div> </nav> </div> </div> </header> </div> <div class="page-body"> <main role="main"> <div class="body-section"> <div class="sectionBanner"> <div class="siteContainer"> <h2>Support</h2> </div> </div> <div class="siteContainer">  <div class="supportContainer"> <div class="howCanWeHelpContainer"> <h2 class="mb-3 font-weight-bold">How can we help?</h2> <form id="request" method="post" action="/Support"> <div class="form-check"> <input title="Heading" id="15" class="radioButton" type="radio" name="Qna" value="I want to report a problem" checked="checked" /> <label for="15"> I want to report a problem </label> </div> <div class="form-check"> <input title="Heading" id="16" class="radioButton" type="radio" name="Qna" value="I want to change my quota for an API" /> <label for="16"> I want to change my quota for an API </label> </div> <div class="form-check"> <input title="Heading" id="17" class="radioButton" type="radio" name="Qna" value="I want to delete my API" /> <label for="17"> I want to delete my API </label> </div> <div class="form-check"> <input title="Heading" id="18" class="radioButton" type="radio" name="Qna" value="Others - please specify" /> <label for="18"> Others - please specify </label> </div> <div class="form-group mt-5"> <label for="Name">Name</label> <input title="Name" class="form-control form-control-lg" type="text" data-val="true" data-val-length="Name must be at least 1 and at max 100 characters long." data-val-length-max="100" data-val-length-min="1" data-val-required="Please enter your name." id="Name" maxlength="100" name="Name" value="" /> <span class="text-danger field-validation-valid" data-valmsg-for="Name" data-valmsg-replace="true"></span> </div> <div class="form-group mt-5"> <label for="Email">Email</label> <input title="Email" class="form-control form-control-lg" type="email" data-val="true" data-val-email="Invalid email address" data-val-required="Please enter your email." id="Email" name="Email" value="" /> <span class="text-danger field-validation-valid" data-valmsg-for="Email" data-valmsg-replace="true"></span> </div> <div class="form-group mt-5"> <label for="Description">Please provide details</label> <textarea class="form-control form-control-lg" rows="10" data-val="true" data-val-required="Please enter description." id="Description" name="Description"> </textarea> <span class="text-danger field-validation-valid" data-valmsg-for="Description" data-valmsg-replace="true"></span> </div> <div class="form-group mt-5 mb-0 checkbox"> <input title="AgreeTerms" class="ml-2 " type="checkbox" data-val="true" data-val-range="Please agree to the privacy policy." data-val-range-max="True" data-val-range-min="True" data-val-required="Please agree to the privacy policy." id="AgreeTerms" name="AgreeTerms" value="true" /> <label class="ml-2" for="AgreeTerms"> I have read the information regarding <a target="_blank" href="/Home/Privacy">privacy policy</a> </label> <span class="text-danger field-validation-valid" data-valmsg-for="AgreeTerms" data-valmsg-replace="true"></span> </div> <div class="form-group mt-5"> <div class="g-recaptcha" data-sitekey="6Le-NJsUAAAAADnKtV0pCtDD2r9WaZXwyNEliLCq" data-callback="onRecaptchaSuccess"></div> <span class="text-danger field-validation-error d-none" id="captcha-check"> <span>captchaErrorMessage</span> </span> <button type="submit" id="support-create-case" class="btn btn-lg btn-primary mt-5">Submit</button> </div> <input name="__RequestVerificationToken" type="hidden" value="CfDJ8NKT8k0iH51Ajf2I-yenYl3jehRx_YQndwc3BUAKUK5lFvr3yZgtjjIbZHrAxod1XJ6ykhoOP0ojo38FX-0dSgKcHUJWomlfA7w02gLhhU6PNvLYcJ5ajrw1VxOhV-AXnlAvkBmJg7tHcrY-b5-GSdw" /><input name="AgreeTerms" type="hidden" value="false" /></form> <div> <br/> <hr/> <div class="faqContainer"> <h2>Frequently asked questions</h2> <div id="faqItem_9" class="faqItem accordionItem"><div id="accordionTitle_9" class="faqTitle accordionTitle" style="background-color: #fff"><div class="faqTitleText accordionTitleText">How can I access API.NSW portal?</div><div id="accordionAction_9" class="faqTitleAction accordionTitleAction rotate-0"><i id="accordionAction_9" class="material-icons">keyboard_arrow_down</i></div></div><div id="accordionDetail_9" class="faqDetail accordionDetail" style="display: none;"><p>Register your details with API.NSW. Click Register</p><p>Fill in all the details and click "Create a new account" button</p><p>Once you have registered, you will receive a confirmation email (this may take up to 24 hours*)</p><p>Click on the activation links to verify your account</p><p>After verifying your account, you will be able to log in to the developer portal</p></div></div><div id="faqItem_10" class="faqItem accordionItem"><div id ="accordionTitle_10" class="faqTitle accordionTitle" style="background-color: #fff"><div class="faqTitleText accordionTitleText">How can I get an OAuth Token</div><div id="accordionAction_10" class="faqTitleAction accordionTitleAction rotate-0"><i id="accordionAction_10" class="material-icons">keyboard_arrow_down</i></div></div><div id="accordionDetail_10" class="faqDetail accordionDetail" style="display: none;"><p>Once your app is approved, you will be able to view and use your API Secret and Key listed under my account section. Please encode the "Key:Secret" as base 64, by visiting Encode Base 64. For example if your key is "Andy:Password" before typing it into the base 64 website. Then you click encode, to receive the base 64 encoded value as QW5keTpQYXNzd29yZA==</p></div></div><div id="faqItem_11" class="faqItem accordionItem"><div id ="accordionTitle_11" class="faqTitle accordionTitle" style="background-color: #fff"><div class="faqTitleText accordionTitleText">What does APP mean?</div><div id="accordionAction_11" class="faqTitleAction accordionTitleAction rotate-0"><i id="accordionAction_11" class="material-icons">keyboard_arrow_down</i></div></div><div id="accordionDetail_11" class="faqDetail accordionDetail" style="display: none;"><p>Click Log In</p><p>Then click on My Account</p><p>You can now add an app project by clicking "Add a new App" button</p><p>Fill in the details and select the API collection you would like to use from the list available</p><p>Click on "Create APP". Your app will be in "Pending" state waiting to be approved by api.nsw administrator</p><p>Once your app has been approved you will receive an email notification</p></div></div><div id="faqItem_12" class="faqItem accordionItem"><div id ="accordionTitle_12" class="faqTitle accordionTitle" style="background-color: #fff"><div class="faqTitleText accordionTitleText">How can I make an API call?</div><div id="accordionAction_12" class="faqTitleAction accordionTitleAction rotate-0"><i id="accordionAction_12" class="material-icons">keyboard_arrow_down</i></div></div><div id="accordionDetail_12" class="faqDetail accordionDetail" style="display: none;"><p>Visit APIs tab and select the API you registered for (refer to step A above)</p><p>On the API description page, select "View API" button</p><p>You will be redirected to page listing all the resources under that API</p><p>Select one of the methods by clicking the link provided</p><p>Enter the values for Api Key in space provided</p><p>Replace {Token} with the token value you received from "Get an OAuth Token" without the quotation marks (refer step C above)</p></div></div> </div> </div> <div id="iso-container" class="mt-5"> <h3>API NSW Security</h3> <img src="//cdn.onegov.nsw.gov.au/CDN/img/ISO27001.png" alt="ISO/IEC 27001"> <div class="description"> <strong>ISO/IEC 27001:2013 Information system management</strong> <p>API.NSW is certified for its implementation of standards.</p> <a href="https://www.iso.org/isoiec-27001-information-security.html" target="_blank">Learn about ISO 27001</a> </div> </div> </div> </div> </div> </div> </main> </div> <div> <footer> <div class="footerContainer"> <div class="navigation"> <div class="siteContainer"> <div class="leftLinks"> <span>For developers</span> <ul> <li> <a href="https://playbook.api.gov.au/format_needs.html" target="_blank">Data format needed</a> </li> <li> <a href="https://toolkit.data.gov.au" target="_blank"> Open data toolkit </a> </li> <li> <a href="https://playbook.api.gov.au/format.html" target="_blank"> Proposing a data format </a> </li> </ul> </div> <div class="rightLinks"> <span>Related sites</span> <ul> <li> <a href="http://www.data.vic.gov.au" target="_blank"> data.vic.gov.au </a> </li> <li> <a href="http://www.data.sa.gov.au" target="_blank"> data.sa.gov.au </a> </li> <li> <a href="http://www.data.gov.au" target="_blank"> data.gov.au </a> </li> <li> <a href="http://www.data.qld.gov.au" target="_blank"> data.qld.gov.au </a> </li> <li> <a href="http://www.api.gov.au" target="_blank"> api.gov.au </a> </li> <li> <a href="https://data.nsw.gov.au/" target="_blank"> data.nsw.gov.au </a> </li> </ul> </div> </div> </div> <div class="disclaimer"> <div class="siteContainer"> <div class="acknowledgement"> <p> We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. </p> </div> </div> <div class="footerDivider"> </div> <div class="siteContainer"> <div class="footerCommonLinks"> <ul> <li> <a class="text-white" href="/Home/Privacy" target="_blank"> Privacy </a> </li> <li> <a class="text-white" href="/Home/Terms" target="_blank"> Terms </a> </li> </ul> </div> <div class="footerCopywrite"> Copyright © 2024 Department of Customer Service </div> </div> </div> </div> <div class="to-top"><i class="fa fa-angle-double-up"></i></div> </footer> </div> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.4.1/jquery.min.js" crossorigin="anonymous" integrity="sha256-CSXorXvZcTkaix6Yvo6HppcZGetbYMGWSFlBw8HfCJo="> </script> <script>(window.jQuery||document.write("\u003Cscript src=\u0022/lib/jquery/dist/jquery.min.js\u0022 crossorigin=\u0022anonymous\u0022 integrity=\u0022sha256-CSXorXvZcTkaix6Yvo6HppcZGetbYMGWSFlBw8HfCJo=\u0022\u003E\u003C/script\u003E"));</script> <script src="https://cdnjs.cloudflare.com/ajax/libs/twitter-bootstrap/4.1.3/js/bootstrap.bundle.min.js" crossorigin="anonymous" integrity="sha256-E/V4cWE4qvAeO5MOhjtGtqDzPndRO1LBk8lJ/PR7CA4="> </script> <script>(window.jQuery && window.jQuery.fn && window.jQuery.fn.modal||document.write("\u003Cscript src=\u0022/lib/bootstrap/dist/js/bootstrap.bundle.min.js\u0022 crossorigin=\u0022anonymous\u0022 integrity=\u0022sha256-E/V4cWE4qvAeO5MOhjtGtqDzPndRO1LBk8lJ/PR7CA4=\u0022\u003E\u003C/script\u003E"));</script> <script src="/lib/loadingoverlay/loadingOverlay.min.js"></script> <script src="/js/site.min.js?v=oXA75U7r1wIh2jjSlN_7BKWPpBK4vROm9AvLM9c5k3c"></script> <script src="/lib/toastr/toastr.min.js?v=kNrPCuLUqofLDTzzpNDr1i6IAlRlo9ALyoFzjw5giJE"></script> <script src="/js/loadingIndicator.min.js?v=ckzmZ2fanzdQJCWZnWM8VdVkSixk37-MKaC3B_gZYg4"></script> <script src="https://onegov.nsw.gov.au/quickfeed/js/quickfeed.min.js"></script> <style type="text/css"> .accordionTitle { background-color: transparent; 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Support | welcome to api.nsw