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cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Ti presentiamo Sunshine™</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Una piattaforma potente e flessibile, proprio come la tua azienda.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE 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Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Strumenti conversazionali</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Riunisci diversi sistemi per creare conversazioni naturali e permettere ai clienti di inviare messaggi alla tua azienda come se scrivessero a un amico. Crea messaggi personalizzati e interattivi con gli strumenti e le API di Sunshine Conversations.</p><a href="/it/platform/conversations/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Esplora Sunshine Conversations</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/conversational-tools-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/conversational-tools-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/conversational-tools-2x.png"/></noscript></span></span></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Integra i messaggi dai diversi canali</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Fai crescere la tua attività, una conversazione alla volta. Con un'<a target="_blank" rel="noopener noreferrer" href="https://docs.smooch.io/guide/channel-capabilities/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>API di canale unificata</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, puoi inviare messaggi compatibili con siti web, dispositivi mobili e social.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Orchestrazione delle conversazioni</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Crea un'esperienza di chat che permette di passare facilmente da un sistema all'altro utilizzando l'<a target="_blank" rel="noopener noreferrer" href="https://docs.smooch.io/guide/switchboard/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>orchestrazione delle conversazioni</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Integra sistemi esistenti, bot o software di terze parti.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Estensione delle funzionalità</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Le <a target="_blank" rel="noopener noreferrer" href="https://docs.smooch.io/guide/conversation-extensions/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>estensioni di conversazione</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> consentono di creare esperienze interattive personalizzate all'interno della finestra di chat di qualsiasi canale di messaggistica. I clienti possono scegliere posti a sedere per concerti o visualizzare il carrello direttamente dall'interno della chat.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 grDtLM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">App e framework</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">L'uso di Sunshine non richiede alcuna conoscenza di codice. Se però sai usare il codice, potrai personalizzare Zendesk e soddisfare ancora meglio le esigenze dell'azienda e delle persone che vi lavorano.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27452%27%20height=%27460%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-sunshine/features/apps-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/apps-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/apps-2x.png"/></noscript></span></span></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Personalizzazione senza codifica</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adatta l'<a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>interfaccia utente dell'agente</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> o personalizza Zendesk con pochi clic senza strumenti di configurazione del codice nel Centro amministrativo.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Azioni con le app</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Offri agli agenti un contesto personalizzato e la possibilità di agire creando app con <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk App Framework</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Supporto nativo incorporato</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Semplifica l'accesso all'assistenza ai clienti. Integra l'assistenza in modo nativo nella tua app per dispositivi mobili, nei tuoi siti web o nei tuoi giochi con gli SDK Zendesk.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ijvTVg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Automazione e intelligenza</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Indipendentemente dallo stato del tuo servizio di assistenza, sono disponibili diverse opzioni per semplificare il lavoro del team, accelerare le soluzioni per i clienti e migliorare la produttività degli agenti.</p></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/ai-flowchart-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/ai-flowchart-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/ai-flowchart-2x.png"/></noscript></span></span></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Utilizzo di bot</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abilita il self-service intelligente con i bot. Distribuisci facilmente bot in tutti i canali utilizzando <a href="/it/service/answer-bot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk Answer Bot</span></a> o <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/custom-data/conversations/building-a-chatbot-integration-with-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>bot proprietari dell'azienda</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Configurazione di un workflow intelligente</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/200623866-Workflows/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Gli strumenti di Sunshine per il workflow</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> consentono di creare flussi di assistenza più intelligenti e di fornire soluzioni immediate con automazioni intelligenti.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Personalizzazione low-code</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Semplifica lo sviluppo e aggiungi l'intelligenza al percorso di ciascun cliente con funzionalità quali <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/203661496-Adding-custom-fields-to-your-tickets-and-support-request-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>campi personalizzati</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/115001236988-Creating-macros-for-tickets/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>macro</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div role="complementary" aria-label="body-promo" data-cookie-name="false" data-location="body" class="Promostyle__PromoRoot-sc-1lscwvc-0 iGoyts"><div class="Promostyle__TextWrapper-sc-1lscwvc-2 gMFoUj"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Sviluppatori</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dai un'occhiata alla documentazione per conoscere tutti i dettagli.</p></div><div class="Promostyle__LinkWrapper-sc-1lscwvc-3 biyiQd"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Leggi i documenti per gli sviluppatori<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 grDtLM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Integrazioni</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Riunisci i dati e automatizza il lavoro tra i diversi sistemi con integrazioni predefinite e personalizzate. Collega tra loro le tue app preferite in pochi minuti anziché in mesi e ottieni una visualizzazione completa del cliente su cui gli agenti possono intervenire.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/integrations-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/integrations-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/integrations-2x.png"/></noscript></span></span></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Collegamento di app predefinite</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Inizia subito a lavorare grazie a una <a href="/it/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>libreria di oltre 1200 app predefinite</span></a> e integrazioni che si connettono ai sistemi più diffusi.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Estensione tramite API</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Utilizza un set completo di API per <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>estendere e personalizzare Zendesk</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> con possibilità quasi illimitate.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Creazione di integrazioni</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Offri una CX fluida e senza interruzioni creando rapidamente integrazioni personalizzate tra Zendesk e altri sistemi grazie a Conversational Data Orchestration.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ijvTVg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Dati</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Metti in pratica le tue conoscenze. Modifica il modello di dati Zendesk per renderlo accessibile, utilizzabile e adatto alle esigenze della tua azienda. Puoi acquisire attività, ad esempio l'inserimento di un ordine, e attributi dei clienti, ad esempio il numero di scarpe. Tutto questo confluisce in una vista unificata del cliente.</p></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27894%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/data-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/data-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-sunshine/features/data-2x.png"/></noscript></span></span></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Vista unificata del cliente</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Offri ai tuoi agenti una vista unificata di tutte le informazioni raccolte sul cliente. Utilizzando le API, puoi <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/1500000252821-Getting-started-with-the-Sunshine-platform-for-admins/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>riunire tutte le informazioni provenienti da sistemi diversi</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, ad esempio la cronologia degli ordini, lo stato di fidelizzazione e l'attività web.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Personalizzazione per l'azienda</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adatta Zendesk alla struttura e ai processi unici della tua organizzazione mediante <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/custom-data/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>oggetti personalizzati</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Se fai parte di un team IT, puoi monitorare i laptop. Se ti occupi di retail, puoi archiviare i cataloghi dei prodotti o la cronologia degli ordini dei clienti.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Utilizzo dei dati</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/it/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Crea report</span></a> ed estrai informazioni dettagliate dai dati. In questo modo potrai creare nuovi workflow, semplificare i processi e personalizzare il percorso del cliente.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 grDtLM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Sicurezza e privacy</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sunshine offre funzionalità integrate e flessibili per la sicurezza e la privacy, per aiutarti lungo il percorso verso la compliance e la fiducia. Ottieni un maggiore controllo sulla protezione e la privacy dei dati con il componente aggiuntivo <a href="/it/customer-data-privacy-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Protezione e privacy dei dati avanzate</a>.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27869%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-security/all-logos-v2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos-v2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos-v2.png"/></noscript></span></span></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Scalabilità e sicurezza</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">La compliance è assicurata da <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408887573274-Configuring-end-user-access-and-sign-in/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>controllo degli accessi</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408837948698-Zendesk-s-secure-by-design-cloud-solution/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>protezione dei dati</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a href="/it/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>best practice e standard di settore</span></a>.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Proteggi i dati privati</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Rispetta i <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>requisiti</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> di privacy e limita i rischi con strumenti per la <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>minimizzazione dei dati</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e la gestione massiva dei dati.</p></div><div class="StyledCol-sc-inuw62-0 dmiPcH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Tutela la sicurezza con registri e monitoraggio</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mantieni un <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434-Viewing-the-audit-log-for-changes/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>registro</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> completo dei dati e monitora le attività per realizzare la tua strategia di compliance, migliorare la sicurezza e agevolare i processi di ripristino.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ijvTVg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ckLVTK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Infrastruttura</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sunshine offre le prestazioni e l’affidabilità del cloud pubblico e tutta la scalabilità necessaria per affrontare i cambiamenti, grazie a un’<a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832509338/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>architettura che supera gli standard di settore</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div><div class="StyledCol-sc-inuw62-0 gCycCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27888%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-sunshine/features/infrastructure-2x.png 1x, 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class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dai un'occhiata alla documentazione completa per gli sviluppatori.</p><a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/documentation/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk per gli sviluppatori<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 cmRjVg 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/platform/features/","es":"https://www.zendesk.es/platform/features/","fr":"https://www.zendesk.fr/platform/features/","hk":"https://www.zendesk.hk/platform/features/","it":"https://www.zendesk.com/it/platform/features/","kr":"https://www.zendesk.kr/platform/features/","mx":"https://www.zendesk.com.mx/platform/features/","nl":"https://www.zendesk.nl/platform/features/","th":"https://www.zendesk.com/th/platform/features/","tw":"https://www.zendesk.tw/platform/features/","in":"https://www.zendesk.com/in/platform/features/","sg":"https://www.zendesk.com/sg/platform/features/","au":"https://www.zendesk.com/au/platform/features/","dk":"https://www.zendesk.com/dk/platform/features/","se":"https://www.zendesk.com/se/platform/features/","us":"https://www.zendesk.com/platform/features/","br":"https://www.zendesk.com.br/platform/features/","gb":"https://www.zendesk.co.uk/platform/features/","jp":"https://www.zendesk.co.jp/platform/features/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-migrated.php","_katamari-temp-source_id":"365761","katamari-sunshine-hero-1":"È una nuova alba","katamari-sunshine-hero-2":"Zendesk Sunshine™ è una piattaforma CRM aperta e flessibile nativa di AWS. Permette di collegare tutti i dati dei clienti, ovunque siano memorizzati, per un contesto più completo e per offrire agli sviluppatori e agli amministratori gli strumenti di cui hanno bisogno per creare le migliori customer experience.","katamari-sunshine-hero-3":"\u003cdiv class=\"wistia_embed wistia_async_d9iz4w3lda popover=true popoverContent=link popoverSize=960x540 anchor-video-large\"\u003e\u003ca class=\"anchor-video-fill anchor-video anchor anchor-large\" tabindex=\"0\"\u003e\u003cspan\u003e\u003cspan class=\"hide-small-down\"\u003eGuarda il video\u003c/span\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-contact-form-modal-submit":"Contattaci","katamari-swap-modal-contact-form-hiddenCampaignId":"\u003cinput type=\"hidden\" name=\"hiddenCampaignId\" id=\"hiddenCampaignId\" value=\"70180000000O3mw\"\u003e","katamari-swap-modal-contact-form-lead_source":"\u003cinput type=\"hidden\" name=\"lead_source\" id=\"lead_source\" value=\"Website-Contact Sales\"\u003e","katamari-swap-modal-contact-form-lead_source_detail":"\u003cinput type=\"hidden\" name=\"lead_source_detail\" id=\"lead_source_detail\" value=\"2020 - WW - Website-Contact Sales - Talk Partner Edition\"\u003e","katamari-sunshine-features-1":"La quadratura del \u003cspan class=\"whitespace-nowrap\"\u003ecerchio\u003c/span\u003e","katamari-sunshine-features-2":"Sunshine è nativa di AWS e utilizza dati interni ed esterni a Zendesk per costruire qualsiasi tipo di applicazione per i clienti o gli \u003cspan class=\"whitespace-nowrap\"\u003eutenti aziendali\u003c/span\u003e.","katamari-sunshine-features-3":"Scopri cosa rende Sunshine così luminosa","katamari-sunshine-features-4":"Sunshine è composta da 4 componenti principali: profili unificati, eventi personalizzati, oggetti personalizzati e conversazioni, che ti offrono tutto ciò di cui hai bisogno per avere una visione completa dell'esperienza clienti.","katamari-sunshine-features-5":"Scarica la guida tecnica","katamari-sunshine-features-6":"Profili unificati","katamari-sunshine-features-7":"Crea profili dei clienti con attributi ricavati da applicazioni di terzi per un quadro più articolato e completo.","katamari-sunshine-features-8":"Inizia","katamari-sunshine-features-9":"Eventi personalizzati","katamari-sunshine-features-10":"Acquisisci ogni interazione con i clienti, come il carrello degli acquisti, il web o l'attività mobile, per ottenere una visione dinamica del percorso del cliente.","katamari-sunshine-features-11":"Inizia","katamari-sunshine-features-12":"Oggetti personalizzati","katamari-sunshine-features-13":"Permette di memorizzare e connettere nuove fonti di dati, come cronologia di ordini e prodotti, per avere più contesto sul cliente.","katamari-sunshine-features-14":"Inizia","katamari-sunshine-features-15":"Conversazioni","katamari-sunshine-features-16":"Riunisci i messaggi di ogni canale in un'unica vista unificata della conversazione con il cliente.","katamari-sunshine-features-17":"Ulteriori informazioni","katamari-sunshine-features-18":"Integra i sistemi in pochi minuti, non in mesi","katamari-sunshine-features-19":"Con il Connettore eventi di Amazon è possibile trasmettere gli eventi Zendesk in tempo reale nei principali servizi AWS e sfruttare appieno i dati dei clienti.","katamari-sunshine-features-20":"Ulteriori informazioni","katamari-sunshine-features-21":"Inizia a costruire","katamari-sunshine-features-22":"Documentazione","katamari-sunshine-features-23":"Formazione","katamari-sunshine-features-24":"Centro assistenza","katamari-sunshine-contact-h3":"Possiamo aiutarti a costruire la migliore soluzione per la tua attività.","_edit_lock":"1696285770:5371","katamari-1":"Ti presentiamo Sunshine™","katamari-2":"Una piattaforma potente e flessibile, proprio come la tua azienda.","katamari-3":"Leggi i documenti per gli sviluppatori","katamari-4":"Contatta le vendite","katamari-5":"Strumenti conversazionali","katamari-6":"Riunisci diversi sistemi per creare conversazioni naturali e permettere ai clienti di inviare messaggi alla tua azienda come se scrivessero a un amico. Crea messaggi personalizzati e interattivi con gli strumenti e le API di Sunshine Conversations.","katamari-7":"Esplora Sunshine Conversations","katamari-8":"Integra i messaggi dai diversi canali","katamari-9":"Fai crescere la tua attività, una conversazione alla volta. Con un'\u003ca href=\"https://docs.smooch.io/guide/channel-capabilities/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eAPI di canale unificata\u003c/span\u003e\u003c/a\u003e, puoi inviare messaggi compatibili con siti web, dispositivi mobili e social.","katamari-10":"Orchestrazione delle conversazioni","katamari-11":"Crea un'esperienza di chat che permette di passare facilmente da un sistema all'altro utilizzando l'\u003ca href=\"https://docs.smooch.io/guide/switchboard/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eorchestrazione delle conversazioni\u003c/span\u003e\u003c/a\u003e. Integra sistemi esistenti, bot o software di terze parti.","katamari-12":"Estensione delle funzionalità","katamari-13":"Le \u003ca href=\"https://docs.smooch.io/guide/conversation-extensions/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eestensioni di conversazione\u003c/span\u003e\u003c/a\u003e consentono di creare esperienze interattive personalizzate all'interno della finestra di chat di qualsiasi canale di messaggistica. I clienti possono scegliere posti a sedere per concerti o visualizzare il carrello direttamente dall'interno della chat.","katamari-14":"App e framework","katamari-15":"L'uso di Sunshine non richiede alcuna conoscenza di codice. Se però sai usare il codice, potrai personalizzare Zendesk e soddisfare ancora meglio le esigenze dell'azienda e delle persone che vi lavorano.","katamari-16":"Personalizzazione senza codifica","katamari-17":"Adatta l'\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003einterfaccia utente dell'agente\u003c/span\u003e\u003c/a\u003e o personalizza Zendesk con pochi clic senza strumenti di configurazione del codice nel Centro amministrativo.","katamari-18":"Azioni con le app","katamari-19":"Offri agli agenti un contesto personalizzato e la possibilità di agire creando app con \u003ca href=\"https://developer.zendesk.com/documentation/apps/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eZendesk App Framework\u003c/span\u003e\u003c/a\u003e.","katamari-20":"Supporto nativo incorporato","katamari-21":"Semplifica l'accesso all'assistenza ai clienti. Integra l'assistenza in modo nativo nella tua app per dispositivi mobili, nei tuoi siti web o nei tuoi giochi con gli SDK Zendesk.","katamari-22":"Automazione e intelligenza","katamari-23":"Indipendentemente dallo stato del tuo servizio di assistenza, sono disponibili diverse opzioni per semplificare il lavoro del team, accelerare le soluzioni per i clienti e migliorare la produttività degli agenti.","katamari-24":"Utilizzo di bot","katamari-25":"Abilita il self-service intelligente con i bot. Distribuisci facilmente bot in tutti i canali utilizzando \u003ca href=\"/service/answer-bot/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Answer Bot\u003c/span\u003e\u003c/a\u003e o \u003ca href=\"https://developer.zendesk.com/documentation/custom-data/conversations/building-a-chatbot-integration-with-zendesk/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003ebot proprietari dell'azienda\u003c/span\u003e\u003c/a\u003e.","katamari-26":"Configurazione di un workflow intelligente","katamari-27":"\u003ca href=\"https://support.zendesk.com/hc/en-us/sections/200623866-Workflows/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eGli strumenti di Sunshine per il workflow\u003c/span\u003e\u003c/a\u003e consentono di creare flussi di assistenza più intelligenti e di fornire soluzioni immediate con automazioni intelligenti.","katamari-28":"Personalizzazione low-code","katamari-29":"Semplifica lo sviluppo e aggiungi l'intelligenza al percorso di ciascun cliente con funzionalità quali \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203661496-Adding-custom-fields-to-your-tickets-and-support-request-form/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003ecampi personalizzati\u003c/span\u003e\u003c/a\u003e e \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/115001236988-Creating-macros-for-tickets/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003emacro\u003c/span\u003e\u003c/a\u003e.","katamari-30":"Sviluppatori","katamari-31":"Dai un'occhiata alla documentazione per conoscere tutti i dettagli.","katamari-32":"Leggi i documenti per gli sviluppatori","katamari-33":"Integrazioni","katamari-34":"La compatibilità con altri prodotti permette di integrare tutti i sistemi in pochi minuti, anziché mesi. Non potrebbe essere altrimenti.","katamari-35":"Collegamento di app predefinite","katamari-36":"Inizia subito a lavorare grazie a una \u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003elibreria di oltre 1200 app predefinite\u003c/span\u003e\u003c/a\u003e e integrazioni che si connettono ai sistemi più diffusi.","katamari-37":"Estensione tramite API","katamari-38":"Utilizza un set completo di API per \u003ca href=\"https://developer.zendesk.com/api-reference/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eestendere e personalizzare Zendesk\u003c/span\u003e\u003c/a\u003e con possibilità quasi illimitate.","katamari-39":"Creazione di integrazioni","katamari-40":"Offri agli agenti il contesto critico di cui hanno bisogno. Crea integrazioni personalizzate con altri sistemi mediante Zendesk Integration Services.","katamari-41":"Utilizzo di AWS","katamari-42":"Usa il \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360043496933-Setting-up-the-Zendesk-Events-Connector-for-Amazon-EventBridge/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003econnettore eventi per AWS\u003c/span\u003e\u003c/a\u003e per creare app complesse basandoti sui dati del servizio clienti. Puoi anche creare potenti app di apprendimento automatico, analisi avanzate e molto altro.","katamari-43":"Dati","katamari-44":"Metti in pratica le tue conoscenze. Modifica il modello di dati Zendesk per renderlo accessibile, utilizzabile e adatto alle esigenze della tua azienda. Puoi acquisire attività, ad esempio l'inserimento di un ordine, e attributi dei clienti, ad esempio il numero di scarpe. Tutto questo confluisce in una vista unificata del cliente.","katamari-45":"Vista unificata del cliente","katamari-46":"Offri ai tuoi agenti una vista unificata di tutte le informazioni raccolte sul cliente. Utilizzando le API, puoi \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/1500000252821-Getting-started-with-the-Sunshine-platform-for-admins/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eriunire tutte le informazioni provenienti da sistemi diversi\u003c/span\u003e\u003c/a\u003e, ad esempio la cronologia degli ordini, lo stato di fidelizzazione e l'attività web.","katamari-47":"Personalizzazione per l'azienda","katamari-48":"Adatta Zendesk alla struttura e ai processi unici della tua organizzazione mediante \u003ca href=\"https://developer.zendesk.com/documentation/custom-data/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eoggetti personalizzati\u003c/span\u003e\u003c/a\u003e. Se fai parte di un team IT, puoi monitorare i laptop. Se ti occupi di retail, puoi archiviare i cataloghi dei prodotti o la cronologia degli ordini dei clienti.","katamari-49":"Utilizzo dei dati","katamari-50":"\u003ca href=\"/service/analytics/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eCrea report\u003c/span\u003e\u003c/a\u003e ed estrai informazioni dettagliate dai dati. In questo modo potrai creare nuovi workflow, semplificare i processi e personalizzare il percorso del cliente.","katamari-51":"Infrastruttura","katamari-52":"Sunshine offre la scalabilità e la sicurezza del cloud pubblico, ciò significa che affidabilità e conformità sono integrate direttamente nell'azienda.","katamari-53":"Scalabilità in base alle esigenze","katamari-54":"Le nostre operazioni e l'\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/203661906/\" class=\"anchor\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003earchitettura tecnologica\u003c/span\u003e\u003c/a\u003e vanno oltre gli standard del settore e ti permettono di ridimensionare senza compromettere prestazioni e affidabilità.","katamari-55":"Protezione dei dati","katamari-56":"La sicurezza di livello enterprise è fondamentale per Zendesk, che garantisce la riservatezza e la sicurezza dei dati.","katamari-57":"Privacy e sicurezza","katamari-58":"Zendesk è conforme ai \u003ca href=\"/product/zendesk-security/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eframework generali di sicurezza e privacy\u003c/span\u003e\u003c/a\u003e accettati dal settore.","katamari-59":"Ma aspetta, c'è di più","katamari-60":"Dai un'occhiata alla documentazione completa per gli sviluppatori.","katamari-61":"Zendesk per gli sviluppatori","katamari-contact-form-modal-head":"Possiamo aiutarti a costruire la migliore soluzione per la tua attività.","_edit_last":"2901","l10n-variant-promo-eyebrow":"\u003cstrong\u003eZendesk Relate 2022\u003c/strong\u003eIl nostro evento globale dedicato all'esperienza clienti\u003ca href='https://zendeskrelate.com/?geo=emea\u0026utm_medium=eyebrowpromo\u0026utm_campaign=Relate2022' class='anchor' target='_blank'\u003e\u003cspan\u003eIscriviti gratis\u003c/span\u003e\u003c/a\u003e","zen-wnq222-eyebrow-promo":"\u003cstrong\u003eRelate 2022\u003c/strong\u003e Torniamo al lavoro \u003ca href=\"/whats-new/\" class=\"anchor\"\u003e\u003cspan\u003eScopri le novità di Zendesk\u003c/span\u003e\u003c/a\u003e","zen-34":"Riunisci i dati e automatizza il lavoro tra i diversi sistemi con integrazioni predefinite e personalizzate. Collega tra loro le tue app preferite in pochi minuti anziché in mesi e ottieni una visualizzazione completa del cliente su cui gli agenti possono intervenire.","zen-40":"Offri una CX fluida e senza interruzioni creando rapidamente integrazioni personalizzate tra Zendesk e altri sistemi grazie a Conversational Data Orchestration.","zen-crumb-1":"Zendesk Sunshine","zen-crumb-2":"Funzionalità","l10n-variant-relate-eyebrow-heading":"Zendesk Relate","l10n-variant-relate-eyebrow-body":"Scopri ciò che Zendesk AI può fare per te","l10n-variant-relate-eyebrow-cta":"Guarda ora","l10n-variant-relate-eyebrow-href":"/event/zendeskrelate2023on-demand/webpromo","zen-1":"Sicurezza e privacy","zen-2":"Sunshine offre funzionalità flessibili per la sicurezza e la privacy, per aiutarti lungo il percorso verso la compliance e la fiducia.","zen-3":"Scalabilità e sicurezza","zen-4":"La compliance è assicurata da \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408887573274-Configuring-end-user-access-and-sign-in/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003econtrollo degli accessi\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408837948698-Zendesk-s-secure-by-design-cloud-solution/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eprotezione dei dati\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/trust-center/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003ebest practice e standard di settore\u003c/span\u003e\u003c/a\u003e.","zen-5":"Proteggi i dati privati","zen-6":"Rispetta i \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003erequisiti\u003c/span\u003e\u003c/a\u003e di privacy e limita i rischi con strumenti per la \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eminimizzazione dei dati\u003c/span\u003e\u003c/a\u003e e la gestione massiva dei dati.","zen-7":"Tutela la sicurezza con registri e monitoraggio","zen-8":"Mantieni un \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434-Viewing-the-audit-log-for-changes/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003eregistro\u003c/span\u003e\u003c/a\u003e completo dei dati e monitora le attività per realizzare la tua strategia di compliance, migliorare la sicurezza e agevolare i processi di ripristino.","zen-9":"Sunshine offre le prestazioni e l’affidabilità del cloud pubblico e tutta la scalabilità necessaria per affrontare i cambiamenti, grazie a un’\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832509338/\" data-shortcode=\"1\" class=\"link\" target=\"_blank\" rel=\" noopener\"\u003e\u003cspan\u003earchitettura che supera gli standard di settore\u003c/span\u003e\u003c/a\u003e.","_tms_delivery":"2023-09-29 18:01:35","zen-adpp-1":"Sunshine offre funzionalità integrate e flessibili per la sicurezza e la privacy, per aiutarti lungo il percorso verso la compliance e la fiducia. Ottieni un maggiore controllo sulla protezione e la privacy dei dati con il componente aggiuntivo \u003ca href=\"/customer-data-privacy-protection/\"\u003eProtezione e privacy dei dati avanzate\u003c/a\u003e.","canonical":"https://www.zendesk.com/it/platform/features/","seoTitle":"Funzionalità della piattaforma Zendesk | Zendesk Sunshine","seoDescription":"Utilizzate dagli sviluppatori di tutto il mondo, le nostre funzionalità spaziano dall'esperienza utente e flussi di lavoro intelligenti, ai dati dei clienti, all'infrastruttura e alla sicurezza. Ulteriori informazioni.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-5.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3rq4eYG","facebook":"https://zdsk.co/45cpu1P","linkedin":"https://zdsk.co/3rugmrz"},"path":"/platform/features/","title":"Funzionalità di Zendesk Sunshine","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-09-29 18:01:35","updatedAtFormatted":"29 settembre 2023","content":""},"preview":false,"id":202107004,"locale":"it"},"__lang":"it","__namespaces":{"header":{"brand_logoname_blog":"Blog Zendesk","newsroom":"Newsroom","brand_subtitle_newsroom":"Notizie e annunci aziendali","marketplace":"Marketplace","arialabel_toggle":"Attiva/disattiva menu mobile","arialabel_search":"Ricerca","contact_us":"Contattaci","primary_btn":"Prova gratuita","primary_btn_blog":"Inizia la tua prova gratuita","secondary_btn_pricing":"Acquista ora","secondary_btn_login":"Accedi","secondary_btn_demo":"Guarda la demo","return_to_homepage":"Vai alla homepage di Zendesk","newsroom_navlink_press_releases":"Comunicati stampa","newsroom_navlink_media":"Risorse multimediali","primary_btn_newsroom":"Contattaci","dropdown_products":"Prodotti","dropdowns_service_title":"Zendesk per il servizio clienti","dropdowns_service_subtitle":"La soluzione di assistenza completa","dropdowns_sell_title":"Zendesk per le vendite","dropdowns_sell_subtitle":"Una soluzione di vendita moderna","dropdown_products_platform_title":"Piattaforma Sunshine","dropdown_products_platform_subtitle":"Veloce, aperta e flessibile","dropdown_products_marketplace_subtitle":"App, integrazioni e partner","dropdown_pricing":"Prezzi","dropdown_solutions":"Soluzioni","dropdown_solutions_enterprise_title":"Grande azienda","dropdown_solutions_enterprise_subtitle":"Conversazioni su vasta scala","dropdown_solutions_smb_title":"Piccole e medie imprese","dropdown_solutions_smb_subtitle":"Crescere è superare le difficoltà","dropdown_solutions_startups_title":"Startup","dropdown_solutions_startups_subtitle":"Per iniziare con il piede giusto","dropdown_solutions_helpdesk_title":"Employee Experience","dropdown_solutions_helpdesk_subtitle":"Tratta i dipendenti come se fossero clienti","dropdown_solutions_industries_title":"Settori di attività","dropdown_solutions_industries_subtitle":"Come soddisfare le esigenze del mercato","dropdown_solutions_conv_crm_title":"CRM conversazionale","dropdown_solutions_conv_crm_subtitle":"Crea relazioni durature con i clienti","navlink_demo":"Demo","blog":"Blog","navlink_customers":"Testimonianza di un cliente","dropdown_resources_jp":"Libreria","dropdown_resources":"Risorse","dropdown_resources_blog_subtitle":"Guide, report e prassi ottimali","dropdown_resources_events_title":"Eventi e webinar","dropdown_resources_events_subtitle":"Impara, ovunque tu sia","dropdown_resources_training_title":"Formazione e certificazione","dropdown_resources_training_subtitle":"Impara ad usare Zendesk e dimostra le tue competenze","dropdown_resources_community_title":"Community","dropdown_resources_community_subtitle":"Impara e interagisci con altri utenti Zendesk","dropdown_resources_prof_srvcs_title":"Servizi professionali","dropdown_resources_prof_srvcs_subtitle":"Ottieni un aiuto pratico, un’assistenza dedicata o una guida esperta","dropdown_resources_whats_new_title":"Novità di Zendesk","dropdown_resources_whats_new_subtitle":"Dai un’occhiata agli ultimi aggiornamenti sui prodotti","dropdown_resources_developers_title":"API e sviluppatori","dropdown_resources_developers_subtitle":"Informazioni per sviluppare usando Zendesk","dropdown_resources_partner_title":"Partner","dropdown_resources_partner_subtitle":"Come individuare o diventare un partner Zendesk","dropdown_resources_customers_title":"Testimonianze dei clienti","dropdown_resources_customers_subtitle":"Scopri cosa significa successo con Zendesk","dropdown_resources_newsroom_title":"Newsroom","dropdown_resources_newsroom_subtitle":"Notizie e annunci aziendali","dropdown_resources_trust_title":"Sicurezza e affidabilità","dropdown_resources_trust_subtitle":"Il tuo business è al sicuro con Zendesk","navlink_local_help_center_title":"Assistenza prodotti","dropdown_company":"Azienda","expand_trigger_mobile":"Altro","dropdown_language_mobile":"Lingua","dropdown_company_sustainability":"Sostenibilità","dropdown_company_about":"Chi siamo","dropdown_company_press":"Stampa","dropdown_company_investor":"Investitori","dropdown_company_events":"Eventi","dropdown_company_careers":"Opportunità di lavoro","dropdown_company_dei":"Diversità e inclusione","dropdown_company_legal":"Legale","dropdown_company_accessibility":"Piano di accessibilità","skip_to_main_content":"Vai al contenuto principale","dropdown_contact_sales":"Contatta il reparto vendite","mobile_trial_cta":"Prova gratuita","dropdowns_customer_service_title":"Zendesk per il servizio clienti","dropdowns_employee_service_title":"Zendesk per l'assistenza ai dipendenti","dropdowns_employee_service_subtitle":"Tratta i dipendenti come se fossero clienti","navlink_zendesk_help_center_title":"Zendesk Centro assistenza"},"footer":{"subscribe_heading_gdpr":"Iscriviti per ricevere notizie e aggiornamenti da Zendesk.","subscribe_heading":"Unisciti al gruppo","subscribe_text":"Iscriviti alla nostra newsletter.","title":"Dalla tua parte per assistere i tuoi clienti","col_products":"I nostri prodotti","col_products_service":"Zendesk per il servizio clienti","col_products_sell":"Zendesk per le vendite","col_products_platform":"Piattaforma Sunshine","col_products_marketplace":"Marketplace","col_products_whats_new":"Aggiornamenti dei prodotti","col_features":"Funzioni principali","col_features_service_ticketing_system":"Sistema di emissione dei ticket","col_features_messaging":"Messaggistica e chat","col_features_help_center":"Centro assistenza","col_features_voice":"Voce","col_features_community_forum":"Forum della community","col_features_analytics":"Generazione rapporti e analisi","col_features_customer_service_software":"Software per il servizio clienti","col_features_service_ticketing_system_software":"Software per sistema di ticketing","col_features_live_chat":"Software per chat","col_features_knowledge_base":"Knowledge base","col_features_community_software":"Software per forum","col_features_help_desk_software":"Software per help desk","col_features_workforce_management":"Gestione della forza lavoro","col_features_adpp":"Protezione e privacy dei dati avanzate","col_resources_trust_center":"Sicurezza","col_resources":"Risorse","col_resources_local_help_center":"Assistenza prodotti","col_resources_demo":"Richiedi una demo","col_resources_blog":"Blog","col_resources_training":"Formazione","col_resources_partner":"Partner","col_resources_webinars":"Webinar","col_resources_customers":"Testimonianze dei clienti","col_resources_customer_experience":"Servizio","col_company":"Azienda","col_company_about":"Chi siamo","col_company_newsroom":"Newsroom","col_company_press":"Stampa","col_company_investor":"Investitori","col_company_events":"Eventi","col_company_careers":"Opportunità di lavoro","col_company_dei":"Diversità e inclusione","col_company_sustainability":"Sostenibilità","col_company_contact":"Contattaci","col_company_sitemap":"Mappa del sito","col_company_status":"Stato del sistema","col_company_legal":"Legale","col_favorite":"Preferiti","col_favorite_what_is_zendesk":"Che cos’è Zendesk","col_favorite_enterprise":"Zendesk per le 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