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class="MainPageView__DropdownWrapper-sc-14h9rne-5 kKvKpS"><div class="Dropdown__DropdownWrapper-sc-1jq0jal-0 jutQmV"><select name="legalPageVersion" aria-label="Select version of this page" class="Dropdown__StyledDropdown-sc-1jq0jal-1 eKQJUP"><option value="0" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU" selected="">July 2024</option><option value="1" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">September 2021</option><option value="2" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">October 2020</option><option value="3" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">November 2019</option><option value="4" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">February 2018</option></select><svg xmlns="http://www.w3.org/2000/svg" width="12" height="15" viewBox="0 0 56 30" role="img" aria-hidden="true" color="#9A9AAD" class="Dropdown__DropdownArrow-sc-1jq0jal-3 jMZjSz"><path d="M0 0l28 30L56 0z" fill="#000232" fill-rule="evenodd"></path></svg></div></div></div><div class="Spacing-sc-nd6fy-0 ksweoe"><div class="RichText__RichtextWrapper-sc-lgc1a-5 hLVOWc"><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>(version 6.0)</i> </p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Introduction</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">This data processing agreement (“<b>DPA</b>”), including the annex below, is part of our <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a> and applies only to the extent stated within them (see the Privacy and data use section).</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Definitions</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Words or expressions defined in “<b>quotation marks</b>” have the same meanings each time they are used in this DPA. Unless we say otherwise below, any words or expressions that are defined in the <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a> have the same meanings when used in this DPA too. </p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">“<b>Applicable Data Protection Law</b>” means all laws and regulations applicable to Trustpilot A/S’s processing of Relevant Data under the <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a>, including the GDPR and any legislation and/or regulations implementing, or made under or pursuant to the GDPR, such as the UK GDPR or the UK Data Protection Act 2018. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">“<b>Personal Data</b>”, “<b>Special Categories of Personal Data</b>”, “<b>Controller</b>” and “<b>Processor</b>” have the meanings given in the GDPR.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">“<b>Relevant Data</b>” means personal data data as described in the annex below.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">“<b>Trustpilot A/S</b>”, “<b>we</b>”, “<b>us</b>” or “<b>our</b>” means Trustpilot A/S (registration number 30276582), Pilestraede 58, 5th Floor, 1112 Copenhagen K, Denmark.</p></li></ul><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Relationship between you and Trustpilot A/S</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">1. To the extent that Trustpilot A/S delivers review invitation services to you and you are a Controller of the Relevant Data under GDPR, then you (the Controller) appoint Trustpilot A/S as a Processor to process that Relevant Data.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">2. This DPA will apply to you and us for as long as our <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a> apply to you, or for as long as we process Relevant Data on your behalf – whichever is longer.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Instructions</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">3. You instruct Trustpilot A/S to process the Relevant Data in accordance with this DPA and only for the purpose described in the annex below (or as otherwise may be agreed between you and Trustpilot A/S in writing) (the “<b>Purpose</b>”). Trustpilot A/S may not process the Relevant Data for any other purpose, unless it is required to under EU law, EU member state law or UK law. In that case, Trustpilot A/S will write to you about why it needs to process the Relevant Data, unless it is restricted by law from informing you.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">4. If Trustpilot A/S believes that an instruction given by you violates the Applicable Data Protection Law, Trustpilot A/S will let you know immediately.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">5. Trustpilot A/S is not currently aware of being subject to legislation that would prevent it from fulfilling the DPA, but it will let you know without undue delay if that changes or is expected to change.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Transfers of Relevant Data</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">6. Trustpilot A/S will not transfer Relevant Data outside of the European Economic Area and the UK unless it has taken necessary measures to ensure that the transfer complies with the Applicable Data Protection Law. <br/>These measures may include transferring the Relevant Data to a recipient in a country that the European Commission has decided provides adequate protection for personal data or to a recipient that has executed standard contractual clauses adopted or approved by the European Commission.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Prohibited data</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">7. You agree that you won’t disclose to Trustpilot A/S for processing any Personal Data for which you do not have the rights, permissions or consents required under Applicable Data Protection Law to enable Trustpilot A/S to lawfully process it.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Confidentiality</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">8. Trustpilot A/S will ensure that any person that it authorises to process the Relevant Data will keep the Relevant Data confidential under a statutory obligation of confidentiality or other commitment.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Security practices</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">9. Trustpilot A/S currently implements the technical and organisational measures described in our white paper on security practices for Trustpilot review invitation services.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">10. Trustpilot A/S may change these measures from time to time, but will always maintain appropriate technical and organisational measures that ensure a level of security appropriate to the risk and protect the Relevant Data from being:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">accidentally or unlawfully destroyed, lost or altered,</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">disclosed or made available without authorisation, or</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">otherwise processed in violation of the Applicable Data Protection Law.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">11. Trustpilot A/S will also comply with any other applicable data security requirements that are directly imposed on it, including the data security requirements of the country in which Trustpilot A/S is established and where the data processing will be performed.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">12. The appropriateness of the technical and organisational security measures will be based on:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">the current state of the art;</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">the cost of their implementation; and</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">the nature, scope, context and purposes of processing, as well as the likelihood of risks and the impact on the data protection rights and freedoms of data subjects.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">13. On your request, Trustpilot A/S will provide you with sufficient information to enable you to check that Trustpilot A/S is complying with its obligations under the DPA, including that it has implemented the technical and organisational security measures described above.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Audit</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">14. You may at your own cost appoint an independent expert who (so long as the expert isn’t a competitor of Trustpilot) will be given access to Trustpilot A/S premises and the information necessary to audit whether Trustpilot A/S complies with its obligations under the DPA - including whether the appropriate technical and organisational security measures have been implemented.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">15. You’ll need to let us know at least 14 days before you want your expert to have access. And, before we give them access, they’ll need to enter a customary non-disclosure agreement with Trustpilot A/S that ensures that they treat all information they obtain or receive from Trustpilot A/S and/or its affiliates confidentially - and may only share that information with you.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">16. Any findings or reports created on the basis of the expert’s inspection and audit must be shared with Trustpilot A/S and will be treated as confidential information.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Requests from authorities</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">17. Trustpilot A/S will give authorities, which have a right under EU law, EU member state law or UK law to enter your suppliers’ facilities, access to Trustpilot A/S physical facilities, provided that their representatives can show proper proof of identity.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">18. Trustpilot A/S must, without undue delay after becoming aware of the facts, notify you in writing about any request from an authority for disclosure of the Relevant Data, unless Trustpilot A/S is expressly prohibited from informing you under EU law,EU member state law or UK law.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Security incidents</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">19. Trustpilot A/S shall, without undue delay after becoming aware of the facts, inform you in writing about any suspicion or finding of:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">a breach of security that results in accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, the Relevant Data transmitted, stored or otherwise processed by Trustpilot A/S; and</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">any other material failure to comply with Trustpilot A/S obligations under sections 10 and 11 of this DPA.</p></li></ul><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Cooperation and data subjects’ rights</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">20. Trustpilot A/S will promptly assist you with the handling of any requests from data subjects under Chapter III of the GDPR and, where commercially practicable, under any other Applicable Data Protection Law, including requests for access, rectification, blocking or deletion, which relates to our processing of the Relevant Data.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">21. If Trustpilot A/S receives such a request, Trustpilot A/S will not respond to it other than to inform the requesting data subject: </p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">whether a review invitation email has been sent to the data subject on your behalf; and</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">that he/she should submit his/her request to you, given that you will be responsible for responding to these requests.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">22. Trustpilot A/S will assist you with meeting the other obligations that may be imposed on you under EU law, EU member state law or UK law related to data processing where our assistance is necessary for you to comply with your obligations. This includes providing reasonable cooperation to you in connection with any data protection impact assessment that may be required in accordance with article 35 and 36 of the GDPR.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">23. Trustpilot A/S will also provide information related to the provision of the services to authorities or your external advisors and auditors if this is necessary for the performance of their duties in accordance with EU law, EU member state law or laws in the UK.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">24. In the annex below, Trustpilot A/S has stated the servers, offices etc. used to provide the services under the <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a>. You may request information about the servers, offices used by Trustpilot A/S in connection with these services and Trustpilot A/S will respond within 30 days.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Sub-processors</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">25. Trustpilot A/S may engage third-party sub-processors to process the Relevant Data for the Purpose, provided that Trustpilot A/S imposes data protection obligations on each sub-processor that require it to protect the Relevant Data to at least the same standard imposed on Trustpilot A/S in this DPA. Trustpilot A/S lists its current sub-processors <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/subprocessors">here</a>. If Trustpilot A/S intends to add a newsub-processor, Trustpilot A/S will inform you in advance about any such addition.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">26. You can object to any additional or replacement sub-processor before it is appointed, provided that your objection is based on objective and reasonable grounds relating to data protection. If Trustpilot A/S chooses not to suggest an alternative sub-processor, or if you object to all of Trustpilot A/S alternative sub-processors, you may terminate your subscription (if any) by giving us 14 days’ notice. See section 37 of the <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a> if you want those terms (including this DPA) to be terminated immediately.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">27. On your request, we will give you a copy of the data protection obligations in Trustpilot A/S agreement with the sub-processor.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">28. Trustpilot A/S will be liable for any breach of this DPA that is caused by an act, error or omission of one or more of its sub-processors.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Deletion or return of Relevant Data</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">29. Trustpilot A/S will retain the Relevant Data for the following periods:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">30 days for all BCC emails; and</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">1 year for all other Relevant Data.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">30. After these periods have ended, or on your earlier request, Trustpilot A/S will immediately return or delete (including anonymise) the Relevant Data in a manner and form decided by Trustpilot A/S, acting reasonably. This won’t apply to the extent that Trustpilot A/S is required by applicable law to retain some or all of the Relevant Data.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Data Protection Officer</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You can reach our data protection officer by sending an email to: <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="mailto:privacy@trustpilot.com">privacy@trustpilot.com</a></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"></p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">ANNEX</h2></div><div class="Headers__HeaderSpacing-sc-1erae96-8 Ssxi"><h3 class="Headers__Heading-sc-1erae96-0 Headers__H3-sc-1erae96-4 ewKjTn xzbfY">Purpose</h3></div><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Providing you with one or more of our review invitation services, as defined in the <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a> (when you send (or we send on your behalf) invitations to your consumers asking them to write a review on our platform about your services and/or your products).</p></li></ul><div class="Headers__HeaderSpacing-sc-1erae96-8 Ssxi"><h3 class="Headers__Heading-sc-1erae96-0 Headers__H3-sc-1erae96-4 ewKjTn xzbfY">Categories of data subjects</h3></div><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Your consumers</p></li></ul><div class="Headers__HeaderSpacing-sc-1erae96-8 Ssxi"><h3 class="Headers__Heading-sc-1erae96-0 Headers__H3-sc-1erae96-4 ewKjTn xzbfY">Categories of Personal Data</h3></div><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Name</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Email address</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Reference number, such as an order ID or similar</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Any other Personal Data included in the order confirmation messages that you send to your consumers who make purchases from you.</p></li></ul><div class="Headers__HeaderSpacing-sc-1erae96-8 Ssxi"><h3 class="Headers__Heading-sc-1erae96-0 Headers__H3-sc-1erae96-4 ewKjTn xzbfY">Special Categories of Personal Data</h3></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Trustpilot A/S does not intentionally collect or process any Special Categories of Personal Data, as it is not needed for the purposes of providing you with the review invitation services. However, Special Categories of Personal Data may be processed if you choose to include this data within the order confirmation messages that you send to your consumers who make purchases from you and the type of review invitation service used involves Trustpilot A/S being copied on such messages.</p></div></div><div class="ScrollToTop__ScrollOutline-sc-1edy1ag-0 eyBlhB"><div class="Buttons__BaseButton-sc-169h683-0 Buttons__Button-sc-169h683-1 hdLlwM hejpap">Back to top</div></div></div></div></div></div></main><div class="bot-bait_botBait__a85IC"><a href="/end-of-the-line" rel="nofollow" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa">are you human?</a></div><footer class="footer_footer__jnpI4 footer_responsive__Qq8_T" role="contentinfo"><div class="footer_footerWrapper__X9Zn7"><div class="footer_logoContainer__aN5OP"><img class="footer_logo__lD_fJ" 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If Trustpilot A/S receives such a request, Trustpilot A/S will not respond to it other than to inform the requesting data subject: ","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"whether a review invitation email has been sent to the data subject on your behalf; and","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"that he/she should submit his/her request to you, given that you will be responsible for responding to these requests.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"22. Trustpilot A/S will assist you with meeting the other obligations that may be imposed on you under EU law, EU member state law or UK law related to data processing where our assistance is necessary for you to comply with your obligations. This includes providing reasonable cooperation to you in connection with any data protection impact assessment that may be required in accordance with article 35 and 36 of the GDPR.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"23. Trustpilot A/S will also provide information related to the provision of the services to authorities or your external advisors and auditors if this is necessary for the performance of their duties in accordance with EU law, EU member state law or laws in the UK.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"24. In the annex below, Trustpilot A/S has stated the servers, offices etc. used to provide the services under the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"nodeType":"text","value":"Terms of Use and Sale for Businesses","marks":[],"data":{}}]},{"nodeType":"text","value":". You may request information about the servers, offices used by Trustpilot A/S in connection with these services and Trustpilot A/S will respond within 30 days.","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Sub-processors","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"25. 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Trustpilot A/S will be liable for any breach of this DPA that is caused by an act, error or omission of one or more of its sub-processors.","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Deletion or return of Relevant Data","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"29. 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However, Special Categories of Personal Data may be processed if you choose to include this data within the order confirmation messages that you send to your consumers who make purchases from you and the type of review invitation service used involves Trustpilot A/S being copied on such messages.","marks":[],"data":{}}]}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"4OQxzS1z16JvQrt57ROSAY","type":"Entry","createdAt":"2023-04-27T11:15:01.762Z","updatedAt":"2023-11-06T20:57:15.245Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":7,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Data Processing Agreement - Version 5.0 - September 2021","date":"2021-09-02","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(version 5.0)","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Introduction","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"This data processing agreement (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"DPA","nodeType":"text"},{"data":{},"marks":[],"value":"”), including the annex below, is part of our ","nodeType":"text"},{"data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"data":{},"marks":[],"value":"Terms of Use and Sale for Businesses","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and applies only to the extent stated within them (see the Privacy and data use section).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Definitions","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Words or expressions defined in “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"quotation marks","nodeType":"text"},{"data":{},"marks":[],"value":"” have the same meanings each time they are used in this DPA. 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To the extent that Trustpilot A/S delivers review invitation services to you and you are a Controller of the Relevant Data under GDPR, then you (the Controller) appoint Trustpilot A/S as a Processor to process that Relevant Data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. This DPA will apply to you and us for as long as our ","nodeType":"text"},{"data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"data":{},"marks":[],"value":"Terms of Use and Sale for Businesses","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" apply to you, or for as long as we process Relevant Data on your behalf – whichever is longer.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Instructions","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. You instruct Trustpilot A/S to process the Relevant Data in accordance with this DPA and only for the purpose described in the annex below (or as otherwise may be agreed between you and Trustpilot A/S in writing) (the “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Purpose","nodeType":"text"},{"data":{},"marks":[],"value":"”). Trustpilot A/S may not process the Relevant Data for any other purpose, unless it is required to under EU law, EU member state law or UK law. In that case, Trustpilot A/S will write to you about why it needs to process the Relevant Data, unless it is restricted by law from informing you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. If Trustpilot A/S believes that an instruction given by you violates the Applicable Data Protection Law, Trustpilot A/S will let you know immediately.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. Trustpilot A/S is not currently aware of being subject to legislation that would prevent it from fulfilling the DPA, but it will let you know without undue delay if that changes or is expected to change.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Transfers of Relevant Data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. Trustpilot A/S will not transfer Relevant Data outside of the European Economic Area and the UK unless it has taken necessary measures to ensure that the transfer complies with the Applicable Data Protection Law. \nThese measures may include transferring the Relevant Data to a recipient in a country that the European Commission has decided provides adequate protection for personal data or to a recipient that has executed standard contractual clauses adopted or approved by the European Commission.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Prohibited data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. You agree that you won’t disclose to Trustpilot A/S for processing any Personal Data for which you do not have the rights, permissions or consents required under Applicable Data Protection Law to enable Trustpilot A/S to lawfully process it.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Confidentiality","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"8. Trustpilot A/S will ensure that any person that it authorises to process the Relevant Data will keep the Relevant Data confidential under a statutory obligation of confidentiality or other commitment.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security practices","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"9. Trustpilot A/S currently implements the technical and organisational measures described in our white paper on security practices for Trustpilot review invitation services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"10. Trustpilot A/S may change these measures from time to time, but will always maintain appropriate technical and organisational measures that ensure a level of security appropriate to the risk and protect the Relevant Data from being:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"accidentally or unlawfully destroyed, lost or altered,","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"disclosed or made available without authorisation, or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"otherwise processed in violation of the Applicable Data Protection Law.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"11. Trustpilot A/S will also comply with any other applicable data security requirements that are directly imposed on it, including the data security requirements of the country in which Trustpilot A/S is established and where the data processing will be performed.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"12. The appropriateness of the technical and organisational security measures will be based on:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"the current state of the art;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"the cost of their implementation; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"the nature, scope, context and purposes of processing, as well as the likelihood of risks and the impact on the data protection rights and freedoms of data subjects.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"13. On your request, Trustpilot A/S will provide you with sufficient information to enable you to check that Trustpilot A/S is complying with its obligations under the DPA, including that it has implemented the technical and organisational security measures described above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Audit","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"14. You may at your own cost appoint an independent expert who (so long as the expert isn’t a competitor of Trustpilot) will be given access to Trustpilot A/S premises and the information necessary to audit whether Trustpilot A/S complies with its obligations under the DPA - including whether the appropriate technical and organisational security measures have been implemented.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"15. You’ll need to let us know at least 14 days before you want your expert to have access. And, before we give them access, they’ll need to enter a customary non-disclosure agreement with Trustpilot A/S that ensures that they treat all information they obtain or receive from Trustpilot A/S and/or its affiliates confidentially - and may only share that information with you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"16. Any findings or reports created on the basis of the expert’s inspection and audit must be shared with Trustpilot A/S and will be treated as confidential information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Requests from authorities","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"17. Trustpilot A/S will give authorities, which have a right under EU law, EU member state law or UK law to enter your suppliers’ facilities, access to Trustpilot A/S physical facilities, provided that their representatives can show proper proof of identity.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"18. Trustpilot A/S must, without undue delay after becoming aware of the facts, notify you in writing about any request from an authority for disclosure of the Relevant Data, unless Trustpilot A/S is expressly prohibited from informing you under EU law,EU member state law or UK law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security incidents","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"19. Trustpilot A/S shall, without undue delay after becoming aware of the facts, inform you in writing about any suspicion or finding of:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"a breach of security that results in accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, the Relevant Data transmitted, stored or otherwise processed by Trustpilot A/S; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"any other material failure to comply with Trustpilot A/S obligations under sections 10 and 11 of this DPA.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Cooperation and data subjects’ rights","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"20. Trustpilot A/S will promptly assist you with the handling of any requests from data subjects under Chapter III of the GDPR and, where commercially practicable, under any other Applicable Data Protection Law, including requests for access, rectification, blocking or deletion, which relates to our processing of the Relevant Data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"21. If Trustpilot A/S receives such a request, Trustpilot A/S will not respond to it other than to inform the requesting data subject: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"whether a review invitation email has been sent to the data subject on your behalf; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"that he/she should submit his/her request to you, given that you will be responsible for responding to these requests.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"22. Trustpilot A/S will assist you with meeting the other obligations that may be imposed on you under EU law, EU member state law or UK law related to data processing where our assistance is necessary for you to comply with your obligations. This includes providing reasonable cooperation to you in connection with any data protection impact assessment that may be required in accordance with article 35 and 36 of the GDPR.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"23. Trustpilot A/S will also provide information related to the provision of the services to authorities or your external advisors and auditors if this is necessary for the performance of their duties in accordance with EU law, EU member state law or laws in the UK.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"24. In the annex below, Trustpilot A/S has stated the servers, offices etc. used to provide the services under the ","nodeType":"text"},{"data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"data":{},"marks":[],"value":"Terms of Use and Sale for Businesses","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". You may request information about the servers, offices used by Trustpilot A/S in connection with these services and Trustpilot A/S will respond within 30 days.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sub-processors","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"25. 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To the extent that Trustpilot A/S delivers review invitation services to you and you are a Controller of the Relevant Data under GDPR, then you (the Controller) appoint Trustpilot A/S as a Processor to process that Relevant Data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. This DPA will apply to you and us for as long as our ","nodeType":"text"},{"data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"data":{},"marks":[],"value":"Terms of Use and Sale for Businesses","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" apply to you, or for as long as we process Relevant Data on your behalf – whichever is longer.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Instructions","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. 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Trustpilot A/S will not transfer Relevant Data outside of the European Economic Area and the UK unless it has taken necessary measures to ensure that the transfer complies with the Applicable Data Protection Law. \nThese measures may include transferring the Relevant Data to a recipient in a country that the European Commission has decided provides adequate protection for personal data or to a recipient that has executed standard contractual clauses adopted or approved by the European Commission.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Prohibited data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. 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Trustpilot A/S currently implements the technical and organisational measures described in our white paper on security practices for Trustpilot review invitation services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"10.Trustpilot A/S may change these measures from time to time, but will always maintain appropriate technical and organisational measures that ensure a level of security appropriate to the risk and protect the Relevant Data from being:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"accidentally or unlawfully destroyed, lost or altered,","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"disclosed or made available without authorisation, or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"otherwise processed in violation of the Applicable Data Protection Law.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"11. Trustpilot A/S will also comply with any other applicable data security requirements that are directly imposed on it, including the data security requirements of the country in which Trustpilot A/S is established and where the data processing will be performed.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"12. The appropriateness of the technical and organisational security measures will be based on:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"the current state of the art;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"the cost of their implementation; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"the nature, scope, context and purposes of processing, as well as the likelihood of risks and the impact on the data protection rights and freedoms of data subjects.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"13. On your request, Trustpilot A/S will provide you with sufficient information to enable you to check that Trustpilot A/S is complying with its obligations under the DPA, including that it has implemented the technical and organisational security measures described above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Audit","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"14. You may at your own cost appoint an independent expert who (so long as the expert isn’t a competitor of Trustpilot) will be given access to Trustpilot A/S premises and the information necessary to audit whether Trustpilot A/S complies with its obligations under the DPA - including whether the appropriate technical and organisational security measures have been implemented.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"15. You’ll need to let us know at least 14 days before you want your expert to have access. And, before we give them access, they’ll need to enter a customary non-disclosure agreement with Trustpilot A/S that ensures that they treat all information they obtain or receive from Trustpilot A/S and/or its affiliates confidentially - and may only share that information with you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"16. Any findings or reports created on the basis of the expert’s inspection and audit must be shared with Trustpilot A/S and will be treated as confidential information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Requests from authorities","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"17. Trustpilot A/S will give authorities, which have a right under EU law, EU member state law or UK law to enter your suppliers’ facilities, access to Trustpilot A/S physical facilities, provided that their representatives can show proper proof of identity.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"18. Trustpilot A/S must, without undue delay after becoming aware of the facts, notify you in writing about any request from an authority for disclosure of the Relevant Data, unless Trustpilot A/S is expressly prohibited from informing you under EU law,EU member state law or UK law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security incidents","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"19. Trustpilot A/S shall, without undue delay after becoming aware of the facts, inform you in writing about any suspicion or finding of:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"a breach of security that results in accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, the Relevant Data transmitted, stored or otherwise processed by Trustpilot A/S; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"any other material failure to comply with Trustpilot A/S obligations under sections 10 and 11 of this DPA.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Cooperation and data subjects’ rights","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"20. Trustpilot A/S will promptly assist you with the handling of any requests from data subjects under Chapter III of the GDPR and, where commercially practicable, under any other Applicable Data Protection Law, including requests for access, rectification, blocking or deletion, which relates to our processing of the Relevant Data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"21. If Trustpilot A/S receives such a request, Trustpilot A/S will not respond to it other than to inform the requesting data subject: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"whether a review invitation email has been sent to the data subject on your behalf; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"that he/she should submit his/her request to you, given that you will be responsible for responding to these requests.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"22. Trustpilot A/S will assist you with meeting the other obligations that may be imposed on you under EU law, EU member state law or UK law related to data processing where our assistance is necessary for you to comply with your obligations. This includes providing reasonable cooperation to you in connection with any data protection impact assessment that may be required in accordance with article 35 and 36 of the GDPR.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"23. Trustpilot A/S will also provide information related to the provision of the services to authorities or your external advisors and auditors if this is necessary for the performance of their duties in accordance with EU law, EU member state law or laws in the UK.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"24. In the annex below, Trustpilot A/S has stated the servers, offices etc. used to provide the services under the ","nodeType":"text"},{"data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"data":{},"marks":[],"value":"Terms of Use and Sale for Businesses","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". You may request information about the servers, offices used by Trustpilot A/S in connection with these services and Trustpilot A/S will respond within 30 days.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sub-processors","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"25. Trustpilot A/S may engage third-party sub-processors to process the Relevant Data for the Purpose, provided that Trustpilot A/S imposes data protection obligations on each sub-processor that require it to protect the Relevant Data to at least the same standard imposed on Trustpilot A/S in this DPA. Trustpilot A/S lists its current sub-processors ","nodeType":"text"},{"data":{"uri":"/subprocessors"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". If Trustpilot A/S intends to add a newsub-processor, Trustpilot A/S will inform you in advance about any such addition.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"26. You can object to any additional or replacement sub-processor before it is appointed, provided that your objection is based on objective and reasonable grounds relating to data protection. If Trustpilot A/S chooses not to suggest an alternative sub-processor, or if you object to all of Trustpilot A/S alternative sub-processors, you may terminate your subscription (if any) by giving us 14 days’ notice. See section 37 of the ","nodeType":"text"},{"data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"data":{},"marks":[],"value":"Terms of Use and Sale for Businesses","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" if you want those terms (including this DPA) to be terminated immediately.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"27. On your request, we will give you a copy of the data protection obligations in Trustpilot A/S agreement with the sub-processor.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"28. Trustpilot A/S will be liable for any breach of this DPA that is caused by an act, error or omission of one or more of its sub-processors.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Deletion or return of Relevant Data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"29. Trustpilot A/S will retain the Relevant Data for the following periods:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"30 days for all BCC emails; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"3 years for all other Relevant Data.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"30. After these periods have ended, or on your earlier request, Trustpilot A/S will immediately return or delete (including anonymise) the Relevant Data in a manner and form decided by Trustpilot A/S, acting reasonably. This won’t apply to the extent that Trustpilot A/S is required by applicable law to retain some or all of the Relevant Data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Data Protection Officer","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"You can reach our data protection officer by sending an email to: ","nodeType":"text"},{"data":{"uri":"mailto:privacy@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"privacy@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"ANNEX","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Purpose","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Providing you with one or more of our review invitation services, as defined in the ","nodeType":"text"},{"data":{"uri":"/for-businesses/terms-of-use-and-sale-for-businesses"},"content":[{"data":{},"marks":[],"value":"Terms of Use and Sale for Businesses","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" (when you send (or we send on your behalf) invitations to your consumers asking them to write a review on our platform about your services and/or your products).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Categories of data subjects","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Your consumers","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Categories of Personal Data","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Name","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Email address","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Reference number, such as an order ID or similar","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Any other Personal Data included in the order confirmation messages that you send to your consumers who make purchases from you.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Special Categories of Personal Data","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot A/S does not intentionally collect or process any Special Categories of Personal Data, as it is not needed for the purposes of providing you with the review invitation services. However, Special Categories of Personal Data may be processed if you choose to include this data within the order confirmation messages that you send to your consumers who make purchases from you and the type of review invitation service used involves Trustpilot A/S being copied on such messages.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Processing locations","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Denmark","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Ireland","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"United States","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Germany","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Australia","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Lithuania","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"United Kingdom","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"IFrQngH5u2tq91aFBaHa8","type":"Entry","createdAt":"2023-04-27T11:15:48.370Z","updatedAt":"2023-11-06T20:57:26.210Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":28,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Data Processing Agreement - Version 3.0 - November 2019","date":"2019-11-02","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(version 3.0)","nodeType":"text"},{"data":{},"marks":[],"value":"between the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Customer","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot","nodeType":"text"},{"data":{},"marks":[],"value":"(together with the Customer, the \"","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Parties","nodeType":"text"},{"data":{},"marks":[],"value":"\")","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Scope of the DPA","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.1","nodeType":"text"},{"data":{},"marks":[],"value":" This DPA forms part of the service subscription agreement (hereafter referred to as “Agreement”) in place between the Customer and Trustpilot and reflects the Parties' agreement with regards to the processing of personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.2","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot acts as a data processor for the Customer, because Trustpilot processes personal data for the Customer as set out in Annex 1.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.3","nodeType":"text"},{"data":{},"marks":[],"value":" The personal data to be processed by Trustpilot concerns the categories of data, the categories of data subjects and the purposes of the processing set out in Annex 1.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.4","nodeType":"text"},{"data":{},"marks":[],"value":" \"Personal Data\" means any information relating to an identified or identifiable natural person, see article 4(1) of Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation \"GDPR\").","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.5","nodeType":"text"},{"data":{},"marks":[],"value":" \"Sensitive Data \" means (a) social security number, passport number, driver's license number, or similar identifier (or any portion thereof), (b) credit or debit card number (other than the truncated (last four digits) of a credit or debit card), (c) employment, financial, genetic, biometric data or data concerning health; (d) data revealing racial, or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership; (e) information about natural person’s sex life or sexual orientation; (f) account passwords; (g) date of birth; (h) personal data relating to criminal convictions and offences; (i) mother's maiden name; and (j) any other information that falls within the definition of \"special categories of personal data\" under the GDPR or any other applicable law relating to privacy and data protection.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Processing of Personal Data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.1","nodeType":"text"},{"data":{},"marks":[],"value":" Instructions: Trustpilot is instructed to process the Personal Data only for the purposes of providing the Services as set out in Annex 1. Trustpilot may not process or use the Customer's Personal Data for any other purpose than provided in the instructions, including the transfer of Personal Data to any third country or an international organisation, unless Trustpilot is required to do so according to Union or member state law. In that case, Trustpilot shall inform the Customer in writing of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.2","nodeType":"text"},{"data":{},"marks":[],"value":" If the Customer, in the instructions in Annex 1 or otherwise, has given permission to a transfer of Personal Data to a third country or to international organisations, Trustpilot must ensure that there is a legal basis for the transfer, e.g. the EU Commission's Standard Contractual Clauses for the transfer of Personal Data to third countries.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.3","nodeType":"text"},{"data":{},"marks":[],"value":" If Trustpilot is of the opinion that an instruction from the Customer is in violation of the GDPR, or other Union or member state data protection provisions, Trustpilot shall immediately inform the Customer in writing about this.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.4","nodeType":"text"},{"data":{},"marks":[],"value":" If Trustpilot is subject to legislation of a third country, Trustpilot declares not to be aware of the mentioned legislation preventing Trustpilot from fulfilling the DPA, and that Trustpilot will notify the Customer in writing without undue delay, if Trustpilot becomes aware of that such hindrance is present or will occur.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.5","nodeType":"text"},{"data":{},"marks":[],"value":" Sensitive Data will not be processed pursuant to this DPA and the Customer warrants and represents that the Customer will not be sharing, disclosing or otherwise transferring Sensitive Data to Trustpilot.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Trustpilot's general obligations","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.1","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must ensure that persons authorised to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.2","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk and to prevent that the Personal Data processed is","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(i) accidentally or unlawfully destroyed, lost or altered,","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(ii) disclosed or made available without authorisation, or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(iii) otherwise processed in violation of applicable laws relevant, including the GDPR, for the Services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.3","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must also comply with any other applicable data security requirements that are directly incumbent on Trustpilot; including the data security requirements in the country of establishment of Trustpilot, or in the country where the data processing will be performed.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.4","nodeType":"text"},{"data":{},"marks":[],"value":" The appropriate technical and organisational security measures must be determined with due regard for","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(i) the current state of the art,","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(ii) the cost of their implementation, and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(iii) the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.5","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot shall upon request provide the Customer with sufficient information to enable the Customer to ensure that Trustpilot complies with its obligations under the DPA, including ensuring that the appropriate technical and organisational security measures have been implemented.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.6","nodeType":"text"},{"data":{},"marks":[],"value":" The Customer is entitled at its own cost to appoint an independent expert who shall have access to Trustpilot's premises and receive the necessary information in order to be able to audit whether Trustpilot complies with its obligations under the DPA, including ensuring that the appropriate technical and organisational security measures have been implemented. The Customer shall provide Trustpilot with 14 days prior written notice and the Customer is obligated to ensure that the expert signs a customary non-disclosure agreement, and treat all information obtained or received from Trustpilot confidentially, and may only share the information with the Customer. Any findings or reports created on the basis of such an inspection must be shared with Trustpilot and shall be regarded as confidential information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.7","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must provide information related to the provision of the Services to authorities or the Customer's external advisors, including auditors, if this is necessary for the performance of their duties in accordance with Union or member state law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.8","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must give authorities who by Union or member state law have a right to enter the Customer's or the Customer's supplier's facilities, or representatives of the authorities, access to Trustpilot's physical facilities against proper proof of identity.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.9","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must without undue delay after becoming aware of the facts in writing notify the Customer about:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(i) any request for disclosure of Personal Data processed under the DPA by authorities, unless expressly prohibited under Union or member state law, ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(ii) any suspicion or finding of (a) breach of security that results in accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise processed by Trustpilot in connection with the Services, or (b) other material failure to comply with Trustpilot's obligations under clause 3.2 and 3.3.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.10","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must promptly assist the Customer with the handling of any requests from data subjects under Chapter III of the GDPR, including requests for access, rectification, blocking or deletion, which relates to the processing of Personal Data in connection with the Services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If Trustpilot receives the data subject access request in relation to the processing of Personal Data on behalf of the Customer, Trustpilot shall not respond to such request, except to inform the requesting data subject whether a review invitation email has been sent on behalf of the Customer (which the Customer hereby agrees with) and to advise the data subject to submit his/her request to the Customer, as the Customer will be responsible for responding to any requests from the data subjects including, where necessary, by using the functionality of the Services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.11","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must assist the Customer with meeting the other obligations that may be incumbent on the Customer according to Union or member state law related to data processing where the assistance of Trustpilot is implied, and where the assistance of Trustpilot is necessary for the Customer to comply with its obligations. This includes, but is not limited to, at request to provide the Customer with all necessary information about an incident under Clause 3.9 (ii), and all necessary information for an impact assessment in accordance with article 35 and 36 of the GDPR.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.12","nodeType":"text"},{"data":{},"marks":[],"value":" In Annex 1, Trustpilot has stated the servers, offices etc. used to provide the Services. The Customer may at any time request information about the servers, offices used by Trustpilot in connection with the Services and Trustpilot shall respond within 30 days with such information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Sub-processors","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"4.1","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot may engage sub-processors. At the time of the DPA, Trustpilot uses the sub-processors listed ","nodeType":"text"},{"data":{"uri":"/for-businesses/subprocessors"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to provide the Services. Trustpilot undertakes to inform the Customer of any intended changes concerning the addition or replacement of a sub-processor by providing prior written notice via the Customer's business account. If the Customer can document objective and valid reasons not to accept suggested new sub-processors, the Customer may object to the use of these suggested new sub-processors. If Trustpilot chooses not to suggest alternative sub-processors, or if the Customer has valid and objective reasons to object to all suggested alternatives, the Customer is entitled to terminate the contract with Trustpilot within 14 days after receiving notice hereof.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"4.2","nodeType":"text"},{"data":{},"marks":[],"value":" Prior to the engagement of a sub-processor, Trustpilot shall conclude a written agreement with the sub-processor, in which at least the same data protection obligations as set out in the DPA shall be imposed on the sub-processor, including an obligation to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements of the GDPR.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"4.3","nodeType":"text"},{"data":{},"marks":[],"value":" The Customer has the right to receive a copy of Trustpilot's agreement with the sub-processor as regards the provisions related to data protection obligations. Trustpilot shall remain fully liable to the Customer for the performance of the sub-processor obligations. The fact that the Customer has given consent to the Trustpilot's use of sub-processor is without prejudice for Trustpilot duty to comply with the DPA.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. Amendments","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"5.1","nodeType":"text"},{"data":{},"marks":[],"value":" The Parties may at any time agree to amend this DPA. Amendments must be in writing.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. Term and consequences of the termination of the DPA","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"6.1","nodeType":"text"},{"data":{},"marks":[],"value":" The DPA enters into force when:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"(i) the Customer accepts the Agreement in accordance with section 1.1 of the Agreement; or(ii) both parties electronically or physically sign the DPA.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"6.2","nodeType":"text"},{"data":{},"marks":[],"value":" The term of this DPA shall correspond to the term of the Agreement, except to the extent where Trustpilot still processes Personal Data on behalf of the Customer, in which case Trustpilot remains subject to the obligations of the DPA.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"6.3","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot stores Personal Data processed for the Customer for the following periods:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"(i) all BCC emails are automatically deleted after 30 days;(ii) all review invitations data is deleted after 3 years.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"6.4","nodeType":"text"},{"data":{},"marks":[],"value":" On the Customer's request Trustpilot shall immediately transfer or delete (including anonymise) Personal Data, which Trustpilot is processing for the Customer, unless Union or member state law requires storage of the Personal Data. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. Priority","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"7.1","nodeType":"text"},{"data":{},"marks":[],"value":" If any of the provisions of the DPA conflict with the provisions of the Agreement, then the provisions of the DPA shall prevail. However, the requirements in clause 3 do not apply to the extent that the Parties in another agreement have set out stricter obligations for Trustpilot. Furthermore, the DPA shall not apply if and to the extend the EU Commission's Standard Contractual Clauses for the transfer of Personal Data to third countries are concluded and such clauses set out stricter obligations for Trustpilot and/or for sub-processors.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"7.2","nodeType":"text"},{"data":{},"marks":[],"value":" This DPA does not determine the Customer's remuneration of Trustpilot for Services according to the Agreement.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8. Trustpilot’s Data Protection Officer","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"8.1","nodeType":"text"},{"data":{},"marks":[],"value":" The Customer can get in contact with Trustpilot’s data protection officer by sending an email to: ","nodeType":"text"},{"data":{"uri":"mailto:privacy@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"privacy@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"___","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"ANNEX 1","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"This Annex constitutes the Customer's instruction to Trustpilot in connection with Trustpilot's data processing for the Customer, and is an integrated part of the Agreement.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. The processing of Personal Data","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"a) Purpose and nature of the processing operations\n","nodeType":"text"},{"data":{},"marks":[],"value":"Providing the Customer with the Review Invitation Service.","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":"(1)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"b) Categories of data subjects\n","nodeType":"text"},{"data":{},"marks":[],"value":"The Customer's customers","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"c) Categories of Personal Data\n","nodeType":"text"},{"data":{},"marks":[],"value":"Re b) I: Name\nRe b) II: Email address\nRe b) III: Reference number, such as an order ID or similar.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"d) Special categories of data\n","nodeType":"text"},{"data":{},"marks":[],"value":"None","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"e) Location(s), including name of country/countries of processing\n","nodeType":"text"},{"data":{},"marks":[],"value":"Denmark\nIreland\nThe United States\nGermany\nAustralia\nLithuania\nUnited Kingdom ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(1)","nodeType":"text"},{"data":{},"marks":[],"value":" Depending on which Trustpilot service the Customer has chosen, this can respectively be the Automated Feedback Service, Business Generated Links, Unique Links, Kickstart solution and/or API Invitation Link.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"7flYIVdVsLeZQSiAEMjWCD","type":"Entry","createdAt":"2023-04-27T11:15:35.963Z","updatedAt":"2023-11-06T20:57:32.117Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Data Processing Agreement - Version 2.0 - February 2018","date":"2018-02-02","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(version 2.0) ","nodeType":"text"},{"data":{},"marks":[],"value":"between the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Customer","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot ","nodeType":"text"},{"data":{},"marks":[],"value":"(together with the Customer, the \"","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Parties","nodeType":"text"},{"data":{},"marks":[],"value":"\")","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Scope of the DPA","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.1","nodeType":"text"},{"data":{},"marks":[],"value":" This DPA forms part of the Agreement in place between the Customer and Trustpilot and reflects the Parties' agreement with regard to the processing of personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.2","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot acts as a data processor for the Customer, as Trustpilot processes personal data for the Customer as set out in Annex 1.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.3","nodeType":"text"},{"data":{},"marks":[],"value":" The personal data to be processed by Trustpilot concerns the categories of data, the categories of data subjects and the purposes of the processing set out in Annex 1.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"1.4","nodeType":"text"},{"data":{},"marks":[],"value":" \"Personal data\" means any information relating to an identified or identifiable natural person, see article 4(1) of Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation \"GDPR\").","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Processing of Personal Data","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.1","nodeType":"text"},{"data":{},"marks":[],"value":" Instructions: Trustpilot is instructed to process the personal data only for the purposes of providing the Services as set out in Annex 1. Trustpilot may not process or use the Customer's personal data for any other purpose than provided in the instructions, including the transfer of personal data to any third country or an international organisation, unless Trustpilot is required to do so according to Union or member state law. In that case, Trustpilot shall inform the Customer in writing of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.2","nodeType":"text"},{"data":{},"marks":[],"value":" If the Customer in the instructions in Annex 1 or otherwise has given permission to a transfer of personal data to a third country or to international organisations, Trustpilot must ensure that there is a legal basis for the transfer, e.g. the EU Commission's Standard Contractual Clauses for the transfer of personal data to third countries.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.3","nodeType":"text"},{"data":{},"marks":[],"value":" If Trustpilot is of the opinion that an instruction from the Customer is in violation of the GDPR, or other Union or member state data protection provisions, Trustpilot shall immediately inform the Customer in writing about this.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"2.4","nodeType":"text"},{"data":{},"marks":[],"value":" If Trustpilot is subject to legislation of a third country, Trustpilot declares not to be aware of the mentioned legislation preventing Trustpilot from fulfilling the DPA, and that Trustpilot will notify the Customer in writing without undue delay, if Trustpilot becomes aware of that such hindrance is present or will occur.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Trustpilot's general obligations","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.1","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.2","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot shall implement appropriate technical and organisational measures to prevent that the personal data processed is","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"(i) accidentally or unlawfully destroyed, lost or altered,(ii) disclosed or made available without authorisation, or(iii) otherwise processed in violation of applicable laws relevant, including the GDPR, for the Services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.3","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must also comply with any other applicable data security requirements that are directly incumbent on Trustpilot; including the data security requirements in the country of establishment of Trustpilot, or in the country where the data processing will be performed.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.4","nodeType":"text"},{"data":{},"marks":[],"value":" The appropriate technical and organisational security measures must be determined with due regard for","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"(i) the current state of the art,(ii) the cost of their implementation, and(iii) the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.5","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot shall upon request provide the Customer with sufficient information to enable the Customer to ensure that Trustpilot complies with its obligations under the DPA, including ensuring that the appropriate technical and organisational security measures have been implemented.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.6","nodeType":"text"},{"data":{},"marks":[],"value":" The Customer is entitled at its own cost to appoint an independent expert who shall have access to Trustpilot's premises and receive the necessary information in order to be able to audit whether Trustpilot complies with its obligations under the DPA, including ensuring that the appropriate technical and organisational security measures have been implemented. The Customer shall provide Trustpilot with 14 days prior written notice and the Customer is obligated to ensure that the expert signs a customary non-disclosure agreement, and treat all information obtained or received from Trustpilot confidentially, and may only share the information with the Customer. Any findings or reports created on the basis of such an inspection must be shared with Trustpilot and shall be regarded as confidential information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.7","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must provide information related to the provision of the Services to authorities or the Customer's external advisors, including auditors, if this is necessary for the performance of their duties in accordance with Union or member state law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.8","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must give authorities who by Union or member state law have a right to enter the Customer's or the Customer's supplier's facilities, or representatives of the authorities, access to Trustpilot's physical facilities against proper proof of identity.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.9","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must without undue delay after becoming aware of the facts in writing notify the Customer about:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"(i) any request for disclosure of personal data processed under the DPA by authorities, unless expressly prohibited under Union or member state law,(ii) any suspicion or finding of (a) breach of security that results in accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed by Trustpilot in connection with the Services, or (b) other failure to comply with Trustpilot's obligations under clause 3.2 and 3.3, or(iii) any request for access to the personal data received directly from the data subjects or from third parties relating to the processing of personal data on behalf of the Customer.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.10","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must promptly assist the Customer with the handling of any requests from data subjects under Chapter III of the GDPR, including requests for access, rectification, blocking or deletion, which relates to the processing of personal data in connection with the Services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.11","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot must assist the Customer with meeting the other obligations that may be incumbent on the Customer according to Union or member state law related to data processing where the assistance of Trustpilot is implied, and where the assistance of Trustpilot is necessary for the Customer to comply with its obligations. This includes, but is not limited to, at request to provide the Customer with all necessary information about an incident under Clause 3.9 (ii), and all necessary information for an impact assessment in accordance with article 35 and 36 of the GDPR.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"3.12","nodeType":"text"},{"data":{},"marks":[],"value":" In Annex 1, Trustpilot has stated the servers, offices etc. used to provide the Services. The Customer may at any time request information about the servers, offices used by Trustpilot in connection with the Services and Trustpilot shall respond within 30 days with such information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Subprocessors","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"4.1","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot may engage subprocessors. At the time of the DPA, Trustpilot uses the subprocessors listed here to provide the Services. Trustpilot undertakes to inform the Customer of any intended changes concerning the addition or replacement of a subprocessor by providing prior written notice via the Customer's business account. If the Customer can document objective and valid reasons not to accept suggested new subprocessors, the Customer may object to the use of these suggested new subprocessors. If Trustpilot chooses not to suggest alternative subprocessors, or if the Customer has valid and objective reasons to object to all suggested alternatives, the Customer is entitled to terminate the contract with Trustpilot within 30 days after receiving notice hereof. Trustpilot must inform the Customer in writing of the discontinued use of a subprocessor.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"4.2","nodeType":"text"},{"data":{},"marks":[],"value":" Prior to the engagement of a subprocessor, Trustpilot shall conclude a written agreement with the subprocessor, in which at least the same data protection obligations as set out in the DPA shall be imposed on the subprocessor, including an obligation to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements of the GDPR.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"4.3","nodeType":"text"},{"data":{},"marks":[],"value":" The Customer has the right to receive a copy of Trustpilot's agreement with the subprocessor as regards the provisions related to data protection obligations. Trustpilot shall remain fully liable to the Customer for the performance of the subprocessor obligations. The fact that the Customer has given consent to the Trustpilot's use of subprocessor is without prejudice for Trustpilot duty to comply with the DPA.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. Amendments","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"5.1","nodeType":"text"},{"data":{},"marks":[],"value":" The Parties may at any time agree to amend this DPA. Amendments must be in writing.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. Term and consequences of the termination of the DPA","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"6.1","nodeType":"text"},{"data":{},"marks":[],"value":" The DPA enters into force on 25 May 2018. The term of this DPA shall correspond to the term of the Agreement.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"6.2","nodeType":"text"},{"data":{},"marks":[],"value":" On the Customer's request Trustpilot shall immediately transfer or delete (including anonymise) personal data, which Trustpilot is processing for the Customer, unless Union or member state law requires storage of the personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. Priority","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"7.1","nodeType":"text"},{"data":{},"marks":[],"value":" If any of the provisions of the DPA conflict with the provisions of the Agreement, then the provisions of the DPA shall prevail. However, the requirements in clause 3 do not apply to the extent that the Parties in another agreement have set out stricter obligations for Trustpilot. Furthermore, the DPA shall not apply if and to the extend the EU Commission's Standard Contractual Clauses for the transfer of personal data to third countries are concluded and such clauses set out stricter obligations for Trustpilot and/or for subprocessors.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"7.2","nodeType":"text"},{"data":{},"marks":[],"value":" This DPA does not determine the Customer's remuneration of Trustpilot for Services according to the Agreement.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"7.3","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot's Data Protection Officer","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The Customer can get in contact with Trustpilot’s data protection officer by sending an email to: 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