CINXE.COM
Trustpilot Legal - Terms of Use and Sale for Businesses
<!DOCTYPE html><html lang="en-US"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><link rel="canonical" href="https://legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="en-GB" href="https://uk.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="en-IE" href="https://ie.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="en-CA" href="https://ca.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="en-US" href="https://legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="da" href="https://dk.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="de" href="https://de.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="es" href="https://es.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="fr" href="https://fr.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="fr-be" href="https://fr-be.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="it" href="https://it.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="nl" href="https://nl.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="nl-be" href="https://nl-be.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="sv" href="https://se.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="de-AT" href="https://at.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="pt-BR" href="https://br.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="fi-FI" href="https://fi.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="ja-JP" href="https://jp.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="pl-PL" href="https://pl.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="pt-PT" href="https://pt.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="ru-RU" href="https://ru.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><link rel="alternate" hrefLang="de-CH" href="https://ch.legal.trustpilot.com/for-businesses/terms-of-use-and-sale-for-businesses"/><title>Trustpilot Legal - Terms of Use and Sale for Businesses</title><meta content="Trustpilot Legal - Terms of Use and Sale for Businesses" itemProp="name"/><meta name="robots" content="max-image-preview:large, max-snippet:-1, max-video-preview:-1"/><meta property="og:title" content="Trustpilot Legal - Terms of Use and Sale for Businesses"/><meta property="twitter:title" content="Trustpilot Legal - Terms of Use and Sale for Businesses"/><meta property="og:type" content="website"/><meta name="next-head-count" content="30"/><link rel="preload" href="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/css/2dd0afa4c1ea8f08.css" as="style" crossorigin="anonymous"/><link rel="stylesheet" href="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/css/2dd0afa4c1ea8f08.css" crossorigin="anonymous" data-n-p=""/><link rel="preload" href="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/css/75aec0a6479fbb3f.css" as="style" crossorigin="anonymous"/><link rel="stylesheet" href="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/css/75aec0a6479fbb3f.css" crossorigin="anonymous" data-n-p=""/><noscript data-n-css=""></noscript><script defer="" crossorigin="anonymous" nomodule="" src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/polyfills-c67a75d1b6f99dc8.js"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/webpack-9f2fa34368a126e8.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/framework-d583295f3144c491.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/main-9c8cf0aac3121370.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/pages/_app-31872e5ac459a320.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/7845-4189347c4a891905.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/2069-c892a06d9fbab18c.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/1626-cb11e484f407cadd.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/5290-6d940b9af531922f.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/4570-c1c309f8fe57eee9.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/864-5487e782a5156096.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/chunks/pages/%5Bcategory%5D/%5Bslug%5D-a7ca20ec356ef188.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/1.774.0/_buildManifest.js" defer="" crossorigin="anonymous"></script><script src="https://businesssite-assets-1.trustpilot.net/businesssite-legal-2/_next/static/1.774.0/_ssgManifest.js" defer="" crossorigin="anonymous"></script><style data-styled="" data-styled-version="5.3.6">.gfqgas{cursor:pointer;color:#1A66FF;-webkit-undefined;-ms-flex-undefined;undefined;}/*!sc*/ data-styled.g2[id="Links__StyledLink-sc-nzv42-0"]{content:"gfqgas,"}/*!sc*/ .ewKjTn{width:100%;margin-bottom:0;color:#1B1B21;}/*!sc*/ data-styled.g5[id="Headers__Heading-sc-1erae96-0"]{content:"ewKjTn,"}/*!sc*/ .gmBGum{font-size:5.2rem;line-height:6.2rem;}/*!sc*/ data-styled.g7[id="Headers__H1-sc-1erae96-2"]{content:"gmBGum,"}/*!sc*/ .hLYXfs{font-size:3.2rem;line-height:4rem;}/*!sc*/ data-styled.g8[id="Headers__H2-sc-1erae96-3"]{content:"hLYXfs,"}/*!sc*/ .xzbfY{font-size:26px;line-height:34px;}/*!sc*/ data-styled.g9[id="Headers__H3-sc-1erae96-4"]{content:"xzbfY,"}/*!sc*/ .izctnJ{margin-top:5rem;margin-bottom:3rem;}/*!sc*/ .Ssxi{margin-top:4rem;margin-bottom:1rem;}/*!sc*/ data-styled.g13[id="Headers__HeaderSpacing-sc-1erae96-8"]{content:"izctnJ,Ssxi,"}/*!sc*/ .cBjviZ{width:100%;max-width:1300px;margin:0 auto;padding:0px 15px 80px;}/*!sc*/ @media(min-width:768px){.cBjviZ{padding-left:30px;padding-right:30px;}}/*!sc*/ @media(min-width:992px){.cBjviZ{padding-top:80px;padding-bottom:160px;}}/*!sc*/ .ksweoe{width:100%;margin:0 auto;padding:0px 15px 0px;}/*!sc*/ @media(min-width:768px){.ksweoe{padding-left:30px;padding-right:30px;}}/*!sc*/ data-styled.g14[id="Spacing-sc-nd6fy-0"]{content:"cBjviZ,ksweoe,"}/*!sc*/ .hCXBES{width:100%;max-width:100%;background-position:bottom right;background-color:#F9F9FA;}/*!sc*/ data-styled.g15[id="Background__StyledBackground-sc-budbx4-0"]{content:"hCXBES,"}/*!sc*/ .dAAORj{outline:none;width:100%;max-width:544px;text-align:left;position:relative;border-radius:2px;color:#C5C5D6;-webkit-transition:border 0.5s;transition:border 0.5s;background-color:#FFF;border:1px solid #C5C5D6;-webkit-undefined;-ms-flex-undefined;undefined;-webkit-undefined;-ms-flex-undefined;undefined;}/*!sc*/ data-styled.g17[id="DropDown__DropDownContainer-sc-14dp86x-0"]{content:"dAAORj,"}/*!sc*/ .hhstbJ{display:inline-block;padding:15px 12px 15px 18px;color:#C5C5D6;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;width:100%;cursor:pointer;text-align:left;background:none;border:none;}/*!sc*/ .hhstbJ:focus{outline-radius:2px;outline:1px solid #1A66FF;}/*!sc*/ data-styled.g19[id="DropDown__DropDownSelectedItem-sc-14dp86x-2"]{content:"hhstbJ,"}/*!sc*/ .jWHHsB{right:0;padding:16px 16px 16px 0;position:absolute;color:#454554;}/*!sc*/ .jWHHsB svg{-webkit-transform:rotate(0deg);-ms-transform:rotate(0deg);transform:rotate(0deg);-webkit-transition:-webkit-transform 0.3s ease-in-out;-webkit-transition:transform 0.3s ease-in-out;transition:transform 0.3s ease-in-out;false;}/*!sc*/ data-styled.g21[id="DropDown__DropDownArrowWrapper-sc-14dp86x-4"]{content:"jWHHsB,"}/*!sc*/ .qMjIk{margin:0 auto;padding:30px 15px;background-color:#F9F9FA;}/*!sc*/ @media (min-width:992px){.qMjIk{padding:60px;background-color:#FFF;}}/*!sc*/ data-styled.g23[id="Sidebar__SidebarWrapper-sc-1m8vexl-0"]{content:"qMjIk,"}/*!sc*/ .bprCje{margin:0 auto;}/*!sc*/ @media (min-width:992px){.bprCje{display:none;}}/*!sc*/ data-styled.g24[id="Sidebar__SpacedDropdown-sc-1m8vexl-1"]{content:"bprCje,"}/*!sc*/ .iKVsVX{margin:0 0 40px 0;display:none;}/*!sc*/ .iKVsVX ul{list-style-type:none;padding:0;}/*!sc*/ .iKVsVX li{margin-bottom:15px;}/*!sc*/ @media (min-width:992px){.iKVsVX{display:inline-block;}}/*!sc*/ data-styled.g25[id="Sidebar__SidebarSection-sc-1m8vexl-2"]{content:"iKVsVX,"}/*!sc*/ .bfhEga{margin-bottom:15px;color:#000032;font-size:26px;line-height:34px;font-weight:bold;}/*!sc*/ data-styled.g26[id="Sidebar__SidebarTitle-sc-1m8vexl-3"]{content:"bfhEga,"}/*!sc*/ .hepPHk{margin:0;padding:0;}/*!sc*/ .hepPHk a{color:#454554 !important;}/*!sc*/ .hepPHk a:hover{color:#1A66FF !important;}/*!sc*/ .jTEfPX{margin:0;padding:0;border-left:3px solid #000032;margin-left:-60px;padding-left:55px;}/*!sc*/ .jTEfPX a{color:#454554 !important;}/*!sc*/ .jTEfPX a:hover{color:#1A66FF !important;}/*!sc*/ data-styled.g27[id="Sidebar__SidebarLink-sc-1m8vexl-4"]{content:"hepPHk,jTEfPX,"}/*!sc*/ .dhZWYo{width:100%;border:1px solid #454554;}/*!sc*/ data-styled.g29[id="Table__StyledTable-sc-1qkc1sd-0"]{content:"dhZWYo,"}/*!sc*/ .brYOzc{padding:15px;background:#F2F2F5;border:1px solid #454554;}/*!sc*/ data-styled.g30[id="Table__StyledTh-sc-1qkc1sd-1"]{content:"brYOzc,"}/*!sc*/ .keIVSl{padding:15px;border-bottom:1px solid #454554;border-right:1px solid #454554;vertical-align:baseline;white-space:pre-wrap;min-width:200px;font-size:14px;}/*!sc*/ @media (min-width:768px){.keIVSl{font-size:16px;}}/*!sc*/ data-styled.g31[id="Table__StyledTd-sc-1qkc1sd-2"]{content:"keIVSl,"}/*!sc*/ .jutQmV{width:100%;position:relative;display:inline-block;}/*!sc*/ data-styled.g32[id="Dropdown__DropdownWrapper-sc-1jq0jal-0"]{content:"jutQmV,"}/*!sc*/ .eKQJUP{width:100%;border:none;outline:none;cursor:pointer;background:none;background-color:#FFF;-webkit-appearance:none;-moz-appearance:none;appearance:none;padding:11px 25px 11px 10px;border-radius:2px;text-overflow:ellipsis;color:#454554;font-size:1.4rem;-webkit-transition:box-shadow 0.1s ease-in;transition:box-shadow 0.1s ease-in;box-shadow:0 0 0 1px #C5C5D6;}/*!sc*/ .eKQJUP:focus{box-shadow:0 0 0 1px #1A66FF;}/*!sc*/ data-styled.g33[id="Dropdown__StyledDropdown-sc-1jq0jal-1"]{content:"eKQJUP,"}/*!sc*/ .jTDKRU{padding:10px;color:#1B1B21;}/*!sc*/ data-styled.g34[id="Dropdown__Option-sc-1jq0jal-2"]{content:"jTDKRU,"}/*!sc*/ .jMZjSz{right:0;position:absolute;pointer-events:none;margin:16px 20px;}/*!sc*/ data-styled.g35[id="Dropdown__DropdownArrow-sc-1jq0jal-3"]{content:"jMZjSz,"}/*!sc*/ .dIsMrb{top:0;width:100%;font-weight:500;position:-webkit-sticky;position:sticky;font-size:1.4rem;height:72px;z-index:400;background-color:#000032;-webkit-transition:all 0.2s ease-in-out;transition:all 0.2s ease-in-out;}/*!sc*/ data-styled.g42[id="NavigationBasic__HeaderWrapper-sc-17cuwb2-0"]{content:"dIsMrb,"}/*!sc*/ .hRHFAn{height:100%;display:block;margin:0 auto;padding:0 15px;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}/*!sc*/ @media (min-width:992px){.hRHFAn{padding:0 30px;}}/*!sc*/ @media (min-width:1200px){.hRHFAn{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;max-width:1300px;}}/*!sc*/ data-styled.g43[id="NavigationBasic__HeaderInner-sc-17cuwb2-1"]{content:"hRHFAn,"}/*!sc*/ .fEAtVS{height:100%;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;}/*!sc*/ data-styled.g44[id="NavigationBasic__LogoMenuContainer-sc-17cuwb2-2"]{content:"fEAtVS,"}/*!sc*/ .bPKQtl{left:0;right:0;z-index:2;opacity:0;overflow:auto;display:block;visibility:hidden;position:absolute;top:72px;background:#000032;height:calc(100vh - 72px);-webkit-transition:visibility 0.4s cubic-bezier(0.165,0.84,0.44,1), opacity 0.4s cubic-bezier(0.165,0.84,0.44,1);transition:visibility 0.4s cubic-bezier(0.165,0.84,0.44,1), opacity 0.4s cubic-bezier(0.165,0.84,0.44,1);false;}/*!sc*/ @media (min-width:1200px){.bPKQtl{padding:0;opacity:1;height:100%;position:static;overflow:visible;visibility:visible;margin:0 0 0 auto;}}/*!sc*/ data-styled.g45[id="NavigationBasic__HeaderLinks-sc-17cuwb2-3"]{content:"bPKQtl,"}/*!sc*/ .ehrXFw{padding:0 40px;max-width:500px;margin:40px auto 0;list-style-type:none;-webkit-transform:translateY(-20px);-ms-transform:translateY(-20px);transform:translateY(-20px);-webkit-transition:-webkit-transform 0.4s cubic-bezier(0.165,0.84,0.44,1);-webkit-transition:transform 0.4s cubic-bezier(0.165,0.84,0.44,1);transition:transform 0.4s cubic-bezier(0.165,0.84,0.44,1);false;}/*!sc*/ @media (min-width:768px){.ehrXFw{margin:100px auto;}}/*!sc*/ @media (min-width:1200px){.ehrXFw{padding:0;height:100%;max-width:none;margin:0 0 0 auto;-webkit-transform:translateY(0);-ms-transform:translateY(0);transform:translateY(0);}}/*!sc*/ data-styled.g46[id="NavigationBasic__HeaderLinkList-sc-17cuwb2-4"]{content:"ehrXFw,"}/*!sc*/ .hbfCpX{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;cursor:pointer;margin-top:7px;margin-left:auto;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-transition:all 0.2s ease-in-out;transition:all 0.2s ease-in-out;color:#00B67A;}/*!sc*/ @media (min-width:1200px){.hbfCpX{display:none;}}/*!sc*/ data-styled.g47[id="NavigationBasic__MenuToggleButton-sc-17cuwb2-5"]{content:"hbfCpX,"}/*!sc*/ .dBqZGd{width:16px;height:16px;margin-left:15px;position:relative;}/*!sc*/ data-styled.g48[id="NavigationBasic__HamburgerMenuHolder-sc-17cuwb2-6"]{content:"dBqZGd,"}/*!sc*/ .cluYTy{left:0;opacity:1;height:2px;width:100%;display:block;position:absolute;border-radius:2px;-webkit-transform:rotate(0deg);-ms-transform:rotate(0deg);transform:rotate(0deg);-webkit-transform-origin:left center;-ms-transform-origin:left center;transform-origin:left center;-webkit-transition:0.25s ease-in-out;transition:0.25s ease-in-out;color:#00B67A;}/*!sc*/ data-styled.g49[id="NavigationBasic__DashIconInBurgerMenu-sc-17cuwb2-7"]{content:"cluYTy,"}/*!sc*/ .elLrMW{top:0px;}/*!sc*/ data-styled.g50[id="NavigationBasic__TopDashIcon-sc-17cuwb2-8"]{content:"elLrMW,"}/*!sc*/ .docMBJ{top:6px;}/*!sc*/ data-styled.g51[id="NavigationBasic__MiddleDashIcon-sc-17cuwb2-9"]{content:"docMBJ,"}/*!sc*/ .jaOkCv{top:12px;}/*!sc*/ data-styled.g52[id="NavigationBasic__BottomDashIcon-sc-17cuwb2-10"]{content:"jaOkCv,"}/*!sc*/ .gNvXpc{margin:0;color:#FFF;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;padding:15px 0;position:relative;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;font-size:1.8rem;-webkit-transition:all 0.1s linear;transition:all 0.1s linear;border-bottom:1px solid rgba(255,255,255,0.2);}/*!sc*/ @media (min-width:768px){.gNvXpc{font-size:2.4rem;}}/*!sc*/ @media (min-width:1200px){.gNvXpc{padding:0 15px;border-bottom:none;display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;font-size:1.4rem;height:72px;border-bottom:3px solid rgba(255,255,255,0);}.gNvXpc:hover{-webkit-text-decoration:none;text-decoration:none;border-bottom:3px solid #1A66FF;}}/*!sc*/ data-styled.g53[id="NavigationLinks__NavLink-sc-6ydh99-0"]{content:"gNvXpc,"}/*!sc*/ .dBbYsD{display:inline-block;position:relative;text-align:center;color:#FFF;border:2px solid #FFF;border-radius:3px;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:all 0.15s ease-in-out;transition:all 0.15s ease-in-out;padding:10px 18px;font-weight:500;margin:60px 0 0;width:100%;}/*!sc*/ @media (min-width:1200px){.dBbYsD{margin:0 0 0 15px;width:auto;}}/*!sc*/ .dBbYsD:hover,.dBbYsD:focus,.dBbYsD:active{outline:none;-webkit-text-decoration:none;text-decoration:none;color:#000032;border-color:#FFF;background-color:#FFF;}/*!sc*/ data-styled.g54[id="NavigationLinks__NavButton-sc-6ydh99-1"]{content:"dBbYsD,"}/*!sc*/ .kSOjzi{background:#022A1C;}/*!sc*/ .kSOjzi div[class*='NavigationBasic__HeaderLinks']{background:#022A1C;}/*!sc*/ data-styled.g70[id="NavigationLegal__StyledNavBasic-sc-yucq8u-0"]{content:"kSOjzi,"}/*!sc*/ .dFeHfK{position:relative;}/*!sc*/ .dFeHfK footer{background:#022A1C;}/*!sc*/ .dFeHfK footer *{font-size:14px !important;font-weight:500;-webkit-letter-spacing:0.5px;-moz-letter-spacing:0.5px;-ms-letter-spacing:0.5px;letter-spacing:0.5px;}/*!sc*/ .dFeHfK footer * h3{font-size:18px !important;}/*!sc*/ .dFeHfK [data-navigation] *{font-size:14px !important;}/*!sc*/ .dFeHfK [class*='content'][data-navigation] *{font-size:24px !important;line-height:32px !important;}/*!sc*/ .dFeHfK > div > div{display:none;}/*!sc*/ .dFeHfK > div > main{margin-top:0 !important;}/*!sc*/ data-styled.g71[id="BaseLayout__PageWrapper-sc-csgc5e-0"]{content:"dFeHfK,"}/*!sc*/ .hdLlwM{display:inline-block;position:relative;text-align:center;border-width:0;border-style:none;border-radius:3px;-webkit-text-decoration:none;text-decoration:none;-webkit-transition:all 0.15s ease-in-out;transition:all 0.15s ease-in-out;cursor:pointer;opacity:1;padding:16px 24px;font-weight:500;}/*!sc*/ .hdLlwM:hover,.hdLlwM:focus,.hdLlwM:active{outline:none;-webkit-text-decoration:none;text-decoration:none;}/*!sc*/ data-styled.g72[id="Buttons__BaseButton-sc-169h683-0"]{content:"hdLlwM,"}/*!sc*/ .hejpap{color:#FFF;background-color:#1A66FF;border:2px solid #1A66FF;}/*!sc*/ .hejpap:hover,.hejpap:focus,.hejpap:active{color:#FFF;background-color:#1A66FF;border:2px solid #1A66FF;}/*!sc*/ data-styled.g73[id="Buttons__Button-sc-169h683-1"]{content:"hejpap,"}/*!sc*/ .eyBlhB{position:fixed;bottom:25px;right:25px;opacity:0;-webkit-transition:opacity 0.4s ease-in-out;transition:opacity 0.4s ease-in-out;}/*!sc*/ data-styled.g81[id="ScrollToTop__ScrollOutline-sc-1edy1ag-0"]{content:"eyBlhB,"}/*!sc*/ .gkcIHl{margin-top:0;color:#454554;}/*!sc*/ .gkcIHl img{max-width:100%;}/*!sc*/ data-styled.g82[id="Markdown__Paragraph-sc-wk78ky-0"]{content:"gkcIHl,"}/*!sc*/ .jvujcP{overflow:scroll;margin-bottom:32px;}/*!sc*/ data-styled.g93[id="ResourceTable__TableWrapper-sc-t4pg5f-0"]{content:"jvujcP,"}/*!sc*/ .ggfcvO{margin-top:1.5rem;margin-bottom:1.5rem;font-size:1.6rem;line-height:2.4rem;}/*!sc*/ .ggfcvO:last-child{margin-top:1.5rem;margin-bottom:1.5rem;margin:1.5rem auto;}/*!sc*/ data-styled.g100[id="RichText__Paragraph-sc-lgc1a-2"]{content:"ggfcvO,"}/*!sc*/ .byhzIm{margin:4rem 0;}/*!sc*/ data-styled.g101[id="RichText__ResourceSpacing-sc-lgc1a-3"]{content:"byhzIm,"}/*!sc*/ .hLVOWc{text-align:undefined;}/*!sc*/ .hLVOWc *:first-child{margin-top:0;}/*!sc*/ data-styled.g103[id="RichText__RichtextWrapper-sc-lgc1a-5"]{content:"hLVOWc,"}/*!sc*/ .dfojGP{background:#FFF;}/*!sc*/ data-styled.g104[id="MainPageView__Wrapper-sc-14h9rne-0"]{content:"dfojGP,"}/*!sc*/ .eeqEim{display:block;vertical-align:top;}/*!sc*/ @media (min-width:992px){.eeqEim{display:inline-block;width:390px;}}/*!sc*/ data-styled.g105[id="MainPageView__AlignedSidebar-sc-14h9rne-1"]{content:"eeqEim,"}/*!sc*/ .esCOem{display:block;padding:60px 40px;}/*!sc*/ @media (min-width:992px){.esCOem{display:inline-block;width:calc(100% - 390px);min-height:1200px;border-left:1px solid #DCDCE6;}}/*!sc*/ data-styled.g106[id="MainPageView__ArticleWrapper-sc-14h9rne-2"]{content:"esCOem,"}/*!sc*/ .aJUTJ{margin-bottom:25px;font-size:4.6rem;line-height:5.4rem;-webkit-hyphens:auto;-moz-hyphens:auto;-ms-hyphens:auto;hyphens:auto;}/*!sc*/ data-styled.g107[id="MainPageView__ArticleTitle-sc-14h9rne-3"]{content:"aJUTJ,"}/*!sc*/ .kYAfPS{margin-bottom:25px;display:inline-block;}/*!sc*/ data-styled.g108[id="MainPageView__ArticleDate-sc-14h9rne-4"]{content:"kYAfPS,"}/*!sc*/ .kKvKpS{margin-bottom:25px;max-width:320px;}/*!sc*/ data-styled.g109[id="MainPageView__DropdownWrapper-sc-14h9rne-5"]{content:"kKvKpS,"}/*!sc*/ </style></head><meta charSet="UTF-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="shortcut icon" type="image/x-icon" href="https://cdn.trustpilot.net/brand-assets/1.5.0/favicons/favicon.ico"/><link rel="manifest" href="/manifest.json"/><meta name="application-name" content="Trustpilot"/><meta name="theme-color" content="#000032"/><link rel="apple-touch-icon" sizes="180x180" href="https://cdn.trustpilot.net/brand-assets/1.5.0/favicons/apple-touch-icon.png"/><link rel="icon" type="image/png" sizes="32x32" href="https://cdn.trustpilot.net/brand-assets/1.5.0/favicons/favicon-32x32.png"/><link rel="icon" type="image/png" sizes="16x16" href="https://cdn.trustpilot.net/brand-assets/1.5.0/favicons/favicon-16x16.png"/><link rel="mask-icon" href="https://cdn.trustpilot.net/brand-assets/1.9.0/favicons/safari-pinned-tab.svg" color="#00b67a"/><meta name="apple-mobile-web-app-title" content="Trustpilot"/><meta name="msapplication-TileColor" content="#000032"/><meta name="msapplication-config" content="https://cdn.trustpilot.net/assets/browserconfig.xml"/><script> /* 'Disable' Segments Querystring API */ (function() { var os = location.search; var ns = os.length ? '?'+os.substring(1).split('&').filter(function(param){return !/^ajs_(aid|event|uid)=/i.test(param);}).join('&') : ''; if (typeof window.history === 'object' && os !== ns) { window.history.replaceState({}, '', location.pathname + ns) } })(); /* Segment snippet */ !function(){var analytics=window.analytics=window.analytics||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Segment snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware"];analytics.factory=function(e){return function(){var t=Array.prototype.slice.call(arguments);t.unshift(e);analytics.push(t);return analytics}};for(var e=0;e<analytics.methods.length;e++){var key=analytics.methods[e];analytics[key]=analytics.factory(key)}analytics.load=function(key,e){var t=document.createElement("script");t.type="text/javascript";t.async=!0;t.src="https://cdn.segment.com/analytics.js/v1/" + key + "/analytics.min.js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(t,n);analytics._loadOptions=e}; analytics._writeKey="wwRcnXJ81LxPMlovjwlZofeZFwJzmnYG"; analytics.SNIPPET_VERSION="4.15.2"; }}(); </script><script> (function(h){ h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; h._hjSettings={hjid:391767,hjsv:6}; })(window); </script><script type="text/plain" src="https://static.hotjar.com/c/hotjar-391767.js?sv=6" class="optanon-category-C0002"></script><link rel="preconnect" href="https://cdn.trustpilot.net/" crossorigin=""/><link rel="preconnect" href="https://api.amplitude.com/" crossorigin=""/><link rel="preconnect" crossorigin=""/><link rel="prefetch" href="https://cdn.segment.com/analytics.js/v1/wwRcnXJ81LxPMlovjwlZofeZFwJzmnYG/analytics.min.js"/><link rel="prefetch" href="https://static.hotjar.com/c/hotjar-391767.js?sv=6"/><link rel="preconnect" href="https://cdn.cookielaw.org" crossorigin=""/><link rel="preconnect" href="https://geolocation.onetrust.com" crossorigin=""/><script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="application/javascript" charSet="UTF-8" data-language="en-US" data-domain-script="84cb5c09-05e4-488b-b71c-2fe171dca5e5"></script><script> function OptanonWrapper() { var event = new CustomEvent("OptanonWrapper"); document.dispatchEvent(event); }</script><style> @font-face { font-family: 'TrustpilotDefaultFont'; font-display: swap; font-style: normal; font-weight: 400; src: local('Helvetica Neue Regular'), url('https://cdn.trustpilot.net/brand-assets/4.1.0/fonts/trustpilot-default-font-regular.woff2') format("woff2"), url('https://cdn.trustpilot.net/brand-assets/4.1.0/fonts/trustpilot-default-font-regular.woff') format("woff"); } @font-face { font-family: 'TrustpilotDefaultFont'; font-display: swap; font-weight: 500; src: local('Helvetica Neue Medium'), url('https://cdn.trustpilot.net/brand-assets/4.1.0/fonts/trustpilot-default-font-medium.woff2') format("woff2"), url('https://cdn.trustpilot.net/brand-assets/4.1.0/fonts/trustpilot-default-font-medium.woff') format("woff"); } @font-face { font-family: 'TrustpilotDefaultFont'; font-display: swap; font-weight: 700; src: local('Helvetica Neue Bold'), url('https://cdn.trustpilot.net/brand-assets/4.1.0/fonts/trustpilot-default-font-bold.woff2') format("woff2"), url('https://cdn.trustpilot.net/brand-assets/4.1.0/fonts/trustpilot-default-font-bold.woff') format("woff"); } @font-face { font-family: 'Trustpilot Display'; src: url('https://cdn.trustpilot.net/brand-assets/4.2.0/fonts/trustpilot-display-extrablack.woff2') format("woff2"), url('https://cdn.trustpilot.net/brand-assets/4.2.0/fonts/trustpilot-display-extrablack.woff') format("woff"); } } </style><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/favicon-16x16.png" sizes="16x16"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/favicon-32x32.png" sizes="32x32"/><link rel="apple-touch-icon" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-60x60.png" sizes="60x60"/><link rel="apple-touch-icon" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-76x76.png" sizes="76x76"/><link rel="apple-touch-icon" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-120x120.png" sizes="120x120"/><link rel="apple-touch-icon" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-152x152.png" sizes="152x152"/><link rel="apple-touch-icon" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-180x180.png" sizes="180x180"/><link rel="apple-touch-icon-precomposed" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-60x60-precomposed.png" sizes="60x60"/><link rel="apple-touch-icon-precomposed" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-76x76-precomposed.png" sizes="76x76"/><link rel="apple-touch-icon-precomposed" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-120x120-precomposed.png" sizes="120x120"/><link rel="apple-touch-icon-precomposed" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-152x152-precomposed.png" sizes="152x152"/><link rel="apple-touch-icon-precomposed" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-180x180-precomposed.png" sizes="180x180"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-60x60.png" sizes="60x60"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-76x76.png" sizes="76x76"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-120x120.png" sizes="120x120"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-152x152.png" sizes="152x152"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon-180x180.png" sizes="180x180"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/android-chrome-192x192.png" sizes="192x192"/><link rel="icon" type="image/png" href="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/android-chrome-512x512.png" sizes="512x512"/><meta name="msapplication-TileImage" content="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/mstile-150x150.png"/><meta itemProp="thumbnailUrl" content="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon.png"/><meta itemProp="image" content="https://cdn.trustpilot.net/brand-assets/1.6.0/favicons/apple-touch-icon.png"/><meta http-equiv="content-language" content="en-US"/><meta content="Trustpilot" property="og:site_name"/><meta content="summary" name="twitter:card"/><meta name="theme-color" content="#000032"/><meta name="apple-mobile-web-app-title" content="Trustpilot"/><meta name="mobile-web-app-capable" content="yes"/><meta name="msapplication-navbutton-color" content="#000032"/><meta name="msapplication-TileColor" content="#000032"/><link rel="preconnect" href="https://cdn.trustpilot.net/" crossorigin="true"/><link rel="preconnect" href="https://cdn.segment.com" crossorigin="true"/><link rel="preconnect" href="https://cdn.cookielaw.org" crossorigin="true"/><link rel="preconnect" href="https://geolocation.onetrust.com" crossorigin="true"/><link rel="preconnect" href="https://widget.trustpilot.com" crossorigin="true"/><meta name="zd-site-verification" content="ldo5t7wg1fclpvuy4hnwg"/><style> html { -webkit-text-size-adjust: 100%; -webkit-font-smoothing: antialiased; -moz-osx-font-smoothing: greyscale; -ms-text-size-adjust: 100%; -ms-overflow-style: scrollbar; -webkit-tap-highlight-color: transparent; font-size: 62.5%; } @-ms-viewport { width: device-width; } html, body { margin: 0; width: 100%; height: 100%; min-width: 320px; min-height: 100%; -webkit-overflow-scrolling: touch; } body { font-family: TrustpilotDefaultFont, Arial, sans-serif; font-size: 1.6rem; font-weight: 400; font-style: normal; line-height: 2.4rem; color: #000032; text-align: left; } /* BOOTSTRAP REBOOT/RESET */ *, *::before, *::after { box-sizing: border-box; } article, aside, dialog, figcaption, figure, footer, header, hgroup, main, nav, section { display: block; } [tabindex="-1"]:focus { outline: 0 !important; } hr { box-sizing: content-box; height: 0; overflow: visible; } h1, h2, h3, h4, h5, h6 { margin: 0 0 .5rem; } p { margin-bottom: 1rem; } p:last-child { margin-bottom: 0; } abbr[title], abbr[data-original-title] { text-decoration: underline; -webkit-text-decoration: underline dotted; text-decoration: underline dotted; cursor: help; border-bottom: 0; } address { margin-bottom: 1rem; font-style: normal; line-height: inherit; } dt { font-weight: 700; } dd { margin-left: 0; } blockquote { margin: 0 0 1rem; } dfn { font-style: italic; } b, strong { font-weight: 700; } small { font-size: 80%; } sub, sup { position: relative; font-size: 75%; line-height: 0; vertical-align: baseline; } sub { bottom: -.25em; } sup { top: -.5em; } a { color: blue; text-decoration: none; background-color: transparent; -webkit-text-decoration-skip: objects; } a:hover { text-decoration: none; } pre, code, kbd, samp { font-family: monospace, monospace; font-size: 1em; } pre { margin-top: 0; margin-bottom: 1rem; overflow: auto; -ms-overflow-style: scrollbar; } figure { margin: 0 0 1rem; } img { vertical-align: middle; border-style: none; } svg:not(:root) { overflow: hidden; } table { border-collapse: collapse; } caption { padding-top: 0.75rem; padding-bottom: 0.75rem; color: #6c757d; text-align: left; caption-side: bottom; } th { text-align: inherit; } label { display: inline-block; } button { border-radius: 0; } button:focus { outline: 1px dotted; outline: 5px auto -webkit-focus-ring-color; } input, button, select, optgroup, textarea { margin: 0; font-family: inherit; font-size: inherit; line-height: inherit; } button, input { overflow: visible; } button, select { text-transform: none; } button, html [type="button"], [type="reset"], [type="submit"] { -webkit-appearance: button; } button::-moz-focus-inner, [type="button"]::-moz-focus-inner, [type="reset"]::-moz-focus-inner, [type="submit"]::-moz-focus-inner { padding: 0; border-style: none; } input[type="radio"], input[type="checkbox"] { box-sizing: border-box; padding: 0; } input[type="date"], input[type="time"], input[type="datetime-local"], input[type="month"] { -webkit-appearance: listbox; } textarea { overflow: auto; resize: vertical; } fieldset { min-width: 0; padding: 0; margin: 0; border: 0; } legend { display: block; width: 100%; max-width: 100%; padding: 0; margin-bottom: .5rem; font-size: 1.5rem; line-height: inherit; color: inherit; white-space: normal; } progress { vertical-align: baseline; } [type="number"]::-webkit-inner-spin-button, [type="number"]::-webkit-outer-spin-button { height: auto; } [type="search"] { outline-offset: -2px; -webkit-appearance: none; } [type="search"]::-webkit-search-cancel-button, [type="search"]::-webkit-search-decoration { -webkit-appearance: none; } ::-webkit-file-upload-button { font: inherit; -webkit-appearance: button; } output { display: inline-block; } summary { display: list-item; cursor: pointer; } template { display: none; } [hidden] { display: none !important; } ul li, ol li { line-height: 2; } </style><body class="_document__PageBody-sc-s2dfmn-0 bJDwBH"><div id="__next"><div class="BaseLayout__PageWrapper-sc-csgc5e-0 dFeHfK"><nav class="NavigationBasic__HeaderWrapper-sc-17cuwb2-0 dIsMrb NavigationLegal__StyledNavBasic-sc-yucq8u-0 kSOjzi"><div class="NavigationBasic__HeaderInner-sc-17cuwb2-1 hRHFAn"><div class="NavigationBasic__LogoMenuContainer-sc-17cuwb2-2 fEAtVS"><a href="/" data-action="logo"><img src="https://cdn.trustpilot.net/brand-assets/4.1.0/logo-white.svg" alt="Trustpilot Logo" title="Trustpilot Logo" height="34" width="138"/></a><div class="NavigationBasic__MenuToggleButton-sc-17cuwb2-5 hbfCpX">Menu<div class="NavigationBasic__HamburgerMenuHolder-sc-17cuwb2-6 dBqZGd"><span class="NavigationBasic__DashIconInBurgerMenu-sc-17cuwb2-7 NavigationBasic__TopDashIcon-sc-17cuwb2-8 cluYTy elLrMW"></span><span class="NavigationBasic__DashIconInBurgerMenu-sc-17cuwb2-7 NavigationBasic__MiddleDashIcon-sc-17cuwb2-9 cluYTy docMBJ"></span><span class="NavigationBasic__DashIconInBurgerMenu-sc-17cuwb2-7 NavigationBasic__BottomDashIcon-sc-17cuwb2-10 cluYTy jaOkCv"></span></div></div></div><div class="NavigationBasic__HeaderLinks-sc-17cuwb2-3 bPKQtl"><div class="NavigationBasic__HeaderLinkList-sc-17cuwb2-4 ehrXFw"><a data-action="for-reviewers" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 NavigationLinks__NavLink-sc-6ydh99-0 hIgtjk gNvXpc" href="/for-reviewers/guidelines-for-reviewers">For Reviewers</a><a data-action="for-businesses" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 NavigationLinks__NavLink-sc-6ydh99-0 hIgtjk gNvXpc" href="/for-businesses/guidelines-for-businesses">For Businesses</a><a data-action="for-everyone" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 NavigationLinks__NavLink-sc-6ydh99-0 hIgtjk gNvXpc" href="/for-everyone/code-of-ethics">For Everyone</a><a data-action="contact" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 NavigationLinks__NavButton-sc-6ydh99-1 hIgtjk dBbYsD" href="/contact">Contact</a></div></div></div></nav><div class="layout_wrapper__s2pss"><main role="main" class="layout_content__o0ojo"><div class="Background__StyledBackground-sc-budbx4-0 hCXBES"><div class="Spacing-sc-nd6fy-0 cBjviZ"><div class="MainPageView__Wrapper-sc-14h9rne-0 dfojGP"><nav class="Sidebar__SidebarWrapper-sc-1m8vexl-0 qMjIk MainPageView__AlignedSidebar-sc-14h9rne-1 eeqEim" aria-label="Secondary navigation"><div class="DropDown__DropDownContainer-sc-14dp86x-0 dAAORj Sidebar__SpacedDropdown-sc-1m8vexl-1 bprCje"><button class="DropDown__DropDownSelectedItem-sc-14dp86x-2 hhstbJ"></button><span class="DropDown__DropDownArrowWrapper-sc-14dp86x-4 jWHHsB"><svg xmlns="http://www.w3.org/2000/svg" width="9" height="9" viewBox="0 0 56 30" role="img" aria-hidden="true"><path d="M0 0l28 30L56 0z" fill="#000232" fill-rule="evenodd"></path></svg></span></div><div class="Sidebar__SidebarSection-sc-1m8vexl-2 iKVsVX"><span class="Headers__Heading-sc-1erae96-0 Sidebar__SidebarTitle-sc-1m8vexl-3 ewKjTn bfhEga">For Reviewers</span><ul><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-reviewers/guidelines-for-reviewers">Guidelines for Reviewers</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-reviewers/end-user-privacy-terms">Privacy Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-reviewers/terms-of-use-for-consumers">Terms of Use for Consumers</a></li></ul></div><div class="Sidebar__SidebarSection-sc-1m8vexl-2 iKVsVX"><span class="Headers__Heading-sc-1erae96-0 Sidebar__SidebarTitle-sc-1m8vexl-3 ewKjTn bfhEga">For Businesses</span><ul><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/guidelines-for-businesses">Guidelines for Business</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 jTEfPX"><a href="/for-businesses/terms-of-use-and-sale-for-businesses">Terms of Use and Sale for Businesses</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/data-processing-agreement">Data Processing Agreement</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/subprocessors">Subprocessors</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/us-privacy-laws-supplement">U.S. Privacy Laws Supplement</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/hipaa-business-associate-addendum">HIPAA Business Associate Addendum</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/business-privacy-policy">Privacy Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/content-refresh-guidelines">Content Refresh Guidelines</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/legal-brand-guidelines">Legal Brand Guidelines</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-businesses/seo-requirements-for-partners">SEO requirements for partners</a></li></ul></div><div class="Sidebar__SidebarSection-sc-1m8vexl-2 iKVsVX"><span class="Headers__Heading-sc-1erae96-0 Sidebar__SidebarTitle-sc-1m8vexl-3 ewKjTn bfhEga">For Everyone</span><ul><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/code-of-ethics">Code of Ethics</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/action-we-take">Action We Take</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/modern-slavery-and-human-trafficking-statement">Modern Slavery and Human Trafficking Statement</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/diversity-equity-and-inclusion-policy">Diversity, Equity and Inclusion Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/anti-bribery-and-corruption-policy">Anti-Bribery & Corruption Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/modern-slavery-code-of-conduct">Modern Slavery Code of Conduct</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/copyright">Copyright Dispute Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/cookie-policy">Cookie Policy</a></li><li class="Sidebar__SidebarLink-sc-1m8vexl-4 hepPHk"><a href="/for-everyone/accessibility-statement">Accessibility Statement</a></li></ul></div></nav><div data-test="legal-article-content" class="MainPageView__ArticleWrapper-sc-14h9rne-2 esCOem"><div class="Spacing-sc-nd6fy-0 ksweoe"><h1 class="Headers__Heading-sc-1erae96-0 Headers__H1-sc-1erae96-2 MainPageView__ArticleTitle-sc-14h9rne-3 ewKjTn gmBGum aJUTJ">Terms of Use and Sale for Businesses</h1><span class="MainPageView__ArticleDate-sc-14h9rne-4 kYAfPS"> April 2024</span><div class="MainPageView__DropdownWrapper-sc-14h9rne-5 kKvKpS"><div class="Dropdown__DropdownWrapper-sc-1jq0jal-0 jutQmV"><select name="legalPageVersion" aria-label="Select version of this page" class="Dropdown__StyledDropdown-sc-1jq0jal-1 eKQJUP"><option value="0" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU" selected="">April 2024</option><option value="1" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">February 2024</option><option value="2" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">October 2023</option><option value="3" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">November 2022</option><option value="4" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">April 2022</option><option value="5" class="Dropdown__Option-sc-1jq0jal-2 jTDKRU">October 2020</option></select><svg xmlns="http://www.w3.org/2000/svg" width="12" height="15" viewBox="0 0 56 30" role="img" aria-hidden="true" color="#9A9AAD" class="Dropdown__DropdownArrow-sc-1jq0jal-3 jMZjSz"><path d="M0 0l28 30L56 0z" fill="#000232" fill-rule="evenodd"></path></svg></div></div></div><div class="Spacing-sc-nd6fy-0 ksweoe"><div class="RichText__RichtextWrapper-sc-lgc1a-5 hLVOWc"><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">(These terms come into effect on 2 April 2024. To see the version of these terms in place prior to 2 April 2024 use the drop-down menu above.)</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>(Version 6.0)</i></p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Introduction</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Trustpilot’s review platform allows you to engage with consumers, collect feedback and gather insights - giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our businesses and consumers. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “<b>terms</b>” going forward) so that you understand what we expect from you - and also what you can expect from us. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Whether you want to use Trustpilot for free or use our paid services, you’ll need to accept these terms so that it’s clear what your and our legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree, or cannot comply, with these terms, you must not access or use any of our services. To be clear, your use of our platform and/or services in any way, including via our free services or any trial, will be governed by these terms.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you have questions about Trustpilot, check out our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="http://support.trustpilot.com/">Support Center</a>. And if you still can’t find the answer you are looking for, you can reach out to us at <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="mailto:support@trustpilot.com">support@trustpilot.com</a>. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Just so you know, words or expressions defined in “<b>quotation marks</b>” have the same meanings each time they are used in these terms. </p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Joining and using Trustpilot</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>We explain below how to access and use our services and subscribe to our paid services.</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">1. <b>You and Trustpilot:</b> When we say “<b>you</b>” or “<b>your</b>”, we mean the entity or business that you represent. When we say “<b>Trustpilot</b>”, “<b>we</b>”, “<b>our</b>” or “<b>us</b>”, we mean the Trustpilot entity that you contract with as stated in the <b>Our contracting entities and governing law</b> section of these terms. When we say “<b>affiliate</b>” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">2. <b>Our platform: </b>when we say our<b> “platform” </b>we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app. Our platform is operated by Trustpilot Inc. in the USA, Canada or Mexico. In all other countries, our platform is operated by Trustpilot A/S.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">3. <b>Our services:</b> Our “<b>services</b>” consist of the Trustpilot business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the <b>Partner</b> section for more information), or on our platform (“<b>commercial materials</b>”). The following points apply to our services: </p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Our services don’t include any third-party products (please see the <b>Third-party products</b> sections below for more information). </p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">4. <b>Business profile page:</b> If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page). </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">5. <b>Free plan:</b> By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">6. <b>Subscriptions:</b> If you subscribe to one or more services that are not included in our free plan (a “<b>subscription</b>”), then you will also be able to access these services through your business account. The following points will also apply to you:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Subscription period:</b> Most subscriptions run for 12 months, but the specific duration of your subscription (“<b>subscription period</b>”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Subscription renewals:</b> At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you or your partner (if applicable) in your quote, order form or similar document, or you or we terminate your subscription - see the <b>Termination and suspension</b> section. If your subscription is not renewed, you will still have access to the services provided in our free plan.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>Subscription renewal pricing:</b> To the extent permitted by law and subject to the remainder of these terms, at the end of your then current subscription period we may (without informing you) increase the total price of your subscription by up to 5%, unless: (a) either you or we terminate your subscription in accordance with these terms; or (b) we inform you of a different price increase at least 45 days before your next renewal date. If we increase your price in accordance with this <b>Subscription renewal pricing</b> section, then your increased price will take effect on your next renewal date.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">6A. <b>Partners:</b> You may also access our services and purchase a subscription through a Trustpilot partner. When we say “<b>partner</b>” we mean an independent third-party authorised by Trustpilot to resell or distribute our services through our various partner programmes. You acknowledge that our partners are completely independent of us, and that these businesses have no authority to enter into any contract, grant any right or provide any promise, guarantee or commitment on our behalf. Because you are using our services you will still need to agree to these terms, however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also administrate the renewal of your subscription in which case you should contact your partner if you have any questions in relation to your renewal. In the event that you fail to pay your partner for your subscription when due (or if your partner fails to pay us for your subscription) then we may suspend, or even end, your access to our services - see the <b>Termination and suspension</b> section.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">7. <b>Domains:</b> You promise that you (or one of your affiliates) own or have an exclusive right to operate the domain(s) that you use our systems and services for. If one of your affiliates owns or has an exclusive right to operate a domain that you use our systems and services for, you promise that you have the authority to accept these terms in respect of such domain.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">8. <b>Sending invitations to your consumers using our platform:</b> If you use our review invitation service, you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">In particular, you confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws (as defined in the <b>Privacy laws</b> section of these terms). For example, in some countries, review invitation emails are viewed as unsolicited marketing communications that require prior consent from your customers. This means that you may be required to obtain consent from your customers depending on national legislation and you therefore agree not to use our review invitation service to issue invites without obtaining the required consents.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">9. <b>Sending invitations to your consumers outside of our platform:</b> Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our services. It is your responsibility alone to make sure that the invitations that you send meet all applicable legal and regulatory requirements, and comply with the guidelines.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">10. <b>Business account:</b> You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You control access to your business account. You decide who is allowed to use and access the services available through your business account (“<b>authorised users</b>”) and what kind of access each of those authorised users has. You can change or stop that access at any time.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You’re responsible for all your authorised users’ activity, their use of our services, and their compliance with these terms and our guidelines. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You promise that you’ll keep your information (including a current email address) up to date.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You’re responsible for providing true, accurate and complete information.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You’re also responsible for protecting your username and password from getting stolen or misused.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">11. <b>User roles and access:</b> You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/360012552140-Introduction-to-Roles-and-Permissions">Support Center</a>.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">12. <b>Your key responsibilities:</b> You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“<b>claimed domains</b>”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with these terms and our guidelines. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">13. <b>Guidelines:</b> When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com">legal.trustpilot.com</a> designated for businesses and for everyone (and any other guidance referred to in these terms) (“<b>guidelines</b>”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for online reviews. We can update and make changes to the guidelines from time to time. Any changes to the guidelines will immediately apply to you without any further positive acceptance, confirmation or action by you.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">14. <b>What we each own:</b> We, or our licensors, own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who created them and any data you provide us when sending invitations to your consumers. Our, or our licensors’, ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, registered and unregistered trademarks, designs, code, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“our brand marks”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You own your logo, brand name, trademarks and other intellectual property (“customer IP”). You grant us, and our affiliates, a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">15. <b>User generated content:</b> Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “<b>user generated content</b>”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">16. <b>Feedback:</b> We appreciate any feedback from you about our services and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">17. <b>Trustpilot Labs or beta services:</b> Occasionally we may offer access to time-limited services or features that have not yet been released by us as a final product to the market – for example, a beta service. Because of the nature of these services, if you choose to use them, you use them at entirely your own risk.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">18. <b>Problems and support:</b> If you have a problem, we have support articles available through our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="http://support.trustpilot.com/">Support Center</a> that should help you with most situations. If you’ve tried our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="http://support.trustpilot.com/">Support Center</a> and still need help, you can find more information about online support for our services from our support team by contacting them at <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="mailto:support@trustpilot.com">support@trustpilot.com</a>. Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">19. <b>Impartiality:</b> We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and our brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">20. <b>Display of names, logos, and reviews:</b> </p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">It is necessary for us to be able to identify the businesses that are reviewed on Trustpilot. Therefore, in a similar way to a directory or a phonebook, you give us the right to display your business name and logo on our platform in order to identify the services or products your business provides. We provide you with control over your business profile page, which means that you are able to modify your name and logo at your discretion. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Furthermore, when you create a business account and use our services you allow us to use your name, logo and examples and visuals of how you are using Trustpilot in the public domain (for example, on your website and in your ads) in corporate, promotional and marketing material and content in the normal course of business. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://brand.trustpilot.com/">Support Center</a> - and only if you use the designs, widgets (like TrustBoxes), images and functionality that we make available to you in your business account. </p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Any other use or display of our brand marks or content on Trustpilot, including in offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">21. <b>Don’ts:</b> While we can’t cover everything here, here are some important examples of things you must never do:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Undermine the security or integrity of our platform.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Use our platform or services in any way that might impair functionality or interfere with other people’s use.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Access our platform or services without permission.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Introduce or upload anything to our platform or services that includes a virus or other malicious code.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Write, submit or procure fake reviews. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Do anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Repackage, resell, or sublicense any data accessed through our platform or services. </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Commit fraud or other illegal acts through our platform or services.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Act in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer. We will not tolerate any abuse or bullying of our Trustpilot employees in any situation and that includes interaction with our support teams.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Remove any Trustpilot brand content or proprietary notices or labels from the platform or the commercial materials.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Use the platform, our services or the commercial materials for the purposes of providing any service or functionality which competes with the platform. </p></li></ul><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Third-party products</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">22. <b>Other services:</b> To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “<b>third-party products</b>”) and connect them with our platform and services. We, or your partner (if applicable), may help streamline that process for you by making available integrations to third-party products, such as third-party e-commerce platform providers or independent software vendors, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “<b>third-party provider</b>” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us. Please remember that we’re not under any obligation to support third-party products and we don’t guarantee the initial, or continuing, interoperability of the platform or our services with any third-party product.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">23. <b>Third-party terms and descriptions:</b> Third-party products are subject to terms and conditions and privacy notices set by their providers. It is your responsibility to review, and ensure you are happy with, any terms and conditions and privacy notices set by third-party providers. These likely include how the third-party providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the third-party providers. While we make reasonable efforts to check the accuracy of those descriptions, the third-party providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products, regardless of whether they are described as “authorised”, “certified”, “recommended” or the like, and we are not liable to you in respect of them. You access and use third-party products and websites at your own risk. You agree to resolve any disagreement between you and a third-party provider regarding a third-party product with that third-party provider directly and not Trustpilot.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Pricing and Payments</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">24. <b>Trials:</b> You may be offered a trial of some of our services for a limited or short-term period as set out in the relevant commercial materials provided at the time. We can withdraw or modify your access to those services at our discretion without prior notice and with no liability. After the trial period, your access to those services may be removed in accordance with any terms or restrictions you are notified of at the time. If you want to continue using those services after the trial, you’ll need a subscription. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">25. <b>Trustpilot subscriptions:</b> We offer our business users access to our free plan which allows the use of a wide range of Trustpilot services. But to access some of our services, we require you to pay for one of the many subscriptions we offer. In most cases you will need to pay us directly but if you’ve purchased a subscription through a partner, you will (unless we tell you otherwise) need to pay your partner for your subscription. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. If you and us have agreed to make changes to the scope of your subscription during the subscription period (for example, adding another domain or additional services), we may ask you to sign or accept updated commercial materials and in such a case, we reserve the right to increase the price accordingly. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">26. <b>Standard rates and discounts</b>: We may update or amend the standard list prices for our services from time to time. Any price discounts, promotions, offers or special terms listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that price discount, promotion, offer or special term for any subsequent subscription periods.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">27. <b>No refunds or credit:</b> Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">28. <b>Taxes for your use of our services:</b> Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">29. <b>Importance of timely payments:</b> In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else or unless you have purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription, the fees for each subscription period are owed to us upfront - and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we or your partner (if applicable) have accurate payment information. If we or your partner (if applicable) don’t receive timely payments from you for your subscription, or if we don’t receive timely payments from your partner for your subscription, then we may suspend, or even end, your access to our services - see the <b>Termination and suspension</b> section. In cases of late payment for any unpaid amounts, we reserve the right to charge you interest on outstanding amounts, you will also be responsible for any costs reasonably incurred by us in collecting such amounts, including collection costs and legal fees.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Privacy and data use</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our </i><a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/data-processing-agreement"><i>Data Processing Agreement</i></a><i>, </i><a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/hipaa-business-associate-addendum"><i>HIPAA Business Associate Addendum</i></a><i> and the </i><a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/us-privacy-laws-supplement"><i>U.S. Privacy Laws Supplement</i></a><i> which are an important part of these terms, and </i><a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/business-privacy-policy"><i>privacy policy</i></a><i> - all of which provide more detail of how we handle personal data.</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">30. <b>Privacy laws:</b> You and us each agree to comply with all applicable data protection and privacy laws and regulations (“<b>applicable privacy laws</b>”). </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">31. <b>Invitation data:</b> When you send (or we send on your behalf) invitations to your consumers asking them to create a review on our platform about your services, your locations and/or your products, we are providing “review invitation services” to you. If the type of review invitation services we provide to you requires us to receive or process any personal data relating to those consumers (“invitation data”) before they submit a review on our platform in response to an invitation, then:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">these review invitation services will be provided to you:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">by Trustpilot A/S if your contract is with Trustpilot A/S; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">by Trustpilot Inc if your contract is with Trustpilot Inc.; or </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">by Trustpilot Ltd if your contract is with Trustpilot Ltd. </p></li></ul></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">However, if your contract is with Trustpilot Inc. or Trustpilot Ltd, any data processing in connection with the provision of the review invitation services is subcontracted to Trustpilot A/S which will deliver those services to you on behalf of either Trustpilot Inc. or Trustpilot Ltd respectively. Regardless of which entity provides the review invitation services, Trustpilot A/S will at all times be the entity within the Trustpilot group responsible for making decisions on how we process invitation data on your behalf;</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/data-processing-agreement">Data Processing Agreement</a> will apply to this processing activity;</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">to the extent that we, as a service provider to you, receive data from you about your consumers who are residents of the United States and whose data is protected by the U.S. State data protection and privacy laws, the <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/us-privacy-laws-supplement">U.S. Privacy Laws Supplement</a> (which is part of these terms) will apply to you in addition to our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/data-processing-agreement">Data Processing Agreement</a>; and</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">you shall not provide us with any PHI (as defined in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)) in connection with the provision of services under these terms, but to the extent that you are acting as a Covered Entity under HIPAA and there is incidental disclosure of PHI about your consumers to Trustpilot and to the extent that Trustpilot, as a result, is deemed under HIPAA to be acting as a Business Associate, the disclosure of such PHI will be governed by the <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/hipaa-business-associate-addendum">HIPAA Business Associate Addendum</a> which is part of these terms and will apply to you in addition to our <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://legal.trustpilot.com/for-businesses/data-processing-agreement">Data Processing Agreement</a>; and</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">32. <b>Other personal data:</b> Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our <a class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="/for-businesses/business-privacy-policy">privacy policy</a>.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Security</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>Security is something we take seriously and you should too! You can read all about our practices in our </i><a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"><i>Support Center</i></a><i>. We do what we can to keep your data secure but we need your cooperation to protect our services and your data.</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">33. <b>Playing your part to keep your data secure:</b> You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Trustpilot’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data - like a first name or last name). </p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Confidential information</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">34. <b>Keeping it confidential:</b> While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our affiliates, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Termination and suspension</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>We explain below when your subscription and/or access to our services can be terminated or suspended.</i></p><div class="Headers__HeaderSpacing-sc-1erae96-8 Ssxi"><h3 class="Headers__Heading-sc-1erae96-0 Headers__H3-sc-1erae96-4 ewKjTn xzbfY">Your termination rights:</h3></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you have a subscription:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">35. <b>If you don’t want your subscription to automatically renew for any reason:</b> If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll either need to: (a) if you have purchased your subscription directly from us, tell us that by emailing <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="mailto:support@trustpilot.com">support@trustpilot.com</a> at least 30 days before the end of your current subscription period; or (b) if you have purchased your subscription through a partner, you need to tell your partner in accordance with the terms and conditions you’ve agreed with them. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Even after you’ve told us or your partner (if applicable), you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan. If you continue to use our services provided in our free plan after your subscription has ended, these terms will continue to govern your use of those free services.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">36. <b>Terminating your subscription immediately because of our material breach:</b> You may terminate your subscription immediately if: </p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">we materially breach any of these terms and the breach cannot be remedied; or</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">our service becomes permanently unavailable as a whole, in which case you will receive a pro-rata refund of any prepaid amounts related to the period after the date of termination. </p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid - but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you are on our free plan:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">37. <b>Deleting your business account and stopping use of our services:</b> Other than sections of these terms which survive termination (see the <b>Survival</b> section), these terms will immediately terminate if you stop using our services and delete your business account. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated. </p><div class="Headers__HeaderSpacing-sc-1erae96-8 Ssxi"><h3 class="Headers__Heading-sc-1erae96-0 Headers__H3-sc-1erae96-4 ewKjTn xzbfY">Our termination and suspension rights:</h3></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you have a subscription:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">39. <b>If we don’t want to renew your subscription for any reason:</b> We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You’ll still have access to the services included in your subscription for the remainder of the current subscription period - and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">40. <b>Immediate termination by Trustpilot:</b> Trustpilot may also terminate your subscription or access to your business account or all or any of our services immediately if:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">you materially breach any of these terms and the breach cannot be remedied; for example, creating reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to create reviews in a biased way, or using our brand marks to mislead consumers; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">in our discretion we think you have breached the guidelines; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">in our discretion we think you have acted in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer, including during interaction with our support teams; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">you fail to pay the full amount of your subscription on time; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">your partner fails to pay for your subscription on time;</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">your use of our services poses a security risk to our platform; or</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">in our discretion we determine that your business values or core beliefs are in conflict with ours (which we may refer to as a bad-fit business). </p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours). If you have already paid then you will not be entitled to any refund or credit, except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period less any fees and/or expenses incurred by us in relation to your subscription. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">41. <b>Suspension:</b> We may suspend all or part of your access and use of our platform and/or services if:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">in our discretion we think that you are in breach of these terms;</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">you fail to pay the full amount of your subscription on time; </p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">your partner fails to pay for your subscription on time; or</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">in our discretion we think your use of our services poses a security risk to our platform.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you are on our free plan:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">42. <b>Immediate termination or suspension for any reason:</b> We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>For all users, whether you are on our free plan or have a subscription:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Liability and indemnity</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>These sections are important as they outline responsibility and liability between us and you, so we urge you to read them closely and in full.</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">44. <b>DISCLAIMER OF WARRANTIES:</b> NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCLUDING ANY APPLICABLE IMPLIED CONDITION, GUARANTEE OR WARRANTY THE EXCLUSION OF WHICH WOULD CONTRAVENE ANY STATUTE OR CAUSE ANY PART OF THESE TERMS TO BE VOID (“<b>NON-EXCLUDABLE CONDITION</b>”), OUR SERVICES AND THE PLATFORM ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE FURTHER DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, THAT OUR SERVICES AND/OR OUR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">45. <b>LIMITATION OF LIABILITY:</b> </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you have a subscription:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE OR YOU CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, EACH PARTY’S LIABILITY (AND EACH PARTY’S AFFILIATES’ LIABILITY) TO ONE ANOTHER IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">EACH PARTY AND ITS AFFILIATES HAVE NO LIABILITY TO ONE ANOTHER ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">EXCLUDING EACH PARTY’S INDEMNITY OBLIGATIONS OUTLINED IN THE <b>INDEMNITIES</b> SECTION BELOW, EACH PARTY’S (AND EACH PARTY’S AFFILIATES’) TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. </p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>If you are on our free plan:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, OUR AND OUR AFFILIATES’ LIABILITY IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:</p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">WE AND OUR AFFILIATES HAVE NO LIABILITY ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. </p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">46. <b>Indemnities:</b></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>You indemnify us:</b> You will pay us and each of our affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that we or our affiliates incur or suffer arising out of, or in connection with: </p><ul style="list-style-type:disc"><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">your use of our services (such as the review invitations sent to your consumers, the writing, creation, submission or procurement of fake reviews, any content you provide, or any breach of our guidelines) or any user generated content created by you, originating from you or otherwise relating to you on our platform; and</p></li><li><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">your breach of applicable privacy laws (including, without limitation, any breach of your obligations regarding sending invitations to your consumers) or any act or omission by you which causes a data breach (as defined in Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation) (the “GDPR”)) and/or places us in breach of applicable privacy laws.</p></li></ul><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><b>We indemnify you:</b> We will pay you and each of your affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that you or your affiliates incur or suffer arising out of, or in connection with any third-party claim that our brand marks or services infringe upon the intellectual property rights of any third party, excluding any content submitted by you or any other user generated content. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">The indemnification obligations set out in this <b>Indemnities</b> section are subject to the following: (i) the indemnified party shall provide the indemnifying party with prompt written notice of the third party claim or action; (ii) the indemnifying party shall have the option of assuming control over the defense and/or settlement of such claim; (iii) the indemnified party shall cooperate with the indemnifying party as reasonably requested; provided, however, that such cooperation is at the indemnifying party's sole cost and expense; and (iv) the indemnifying party shall not settle any claim or action on behalf of the indemnified party without first notifying the indemnified party of all details related to such settlement, and receiving the indemnified party's prior written consent.</p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Disputes</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>This section outlines how disputes may be resolved.</i></p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">47. <b>Dispute resolution:</b> Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="https://support.trustpilot.com/hc/en-us">support.trustpilot.com</a>. If you and we are not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in the <b>Our contracting entities and governing law</b> section. </p><div class="Headers__HeaderSpacing-sc-1erae96-8 izctnJ"><h2 class="Headers__Heading-sc-1erae96-0 Headers__H2-sc-1erae96-3 ewKjTn hLYXfs">Important housekeeping</h2></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO"><i>Please take a look over these additional terms.</i> </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">48. <b>No professional advice:</b> Trustpilot isn’t in the business of giving any kind of professional advice. For example, we do not give any kind of financial, tax or legal advice. We may provide you with information we think might be useful, like our template suggestions for the review invitations you send to your consumers or the insights and analytics you access through your business account, but this should not be seen as advice and we aren’t liable for your use of the information or the conclusions you make from it. It is up to you to ensure that you use our services in a way that is compliant with applicable law.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">49. <b>Changes to these terms:</b> We can make changes to these terms from time to time. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. If a change isn’t material, we may not notify you. It is up to you to ensure that you regularly check, read, understand and agree to the most recent version of these terms, as any changes to these terms will immediately apply to you without any further positive acceptance, confirmation or action by you.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">50. <b>Changes to our services:</b> We may change or discontinue one or more of our services from time to time in our discretion. If we make material changes to the functionality of one of our services, you can contact us and, in our discretion, we’ll either refund the portion of the subscription fee for that service that you’ve prepaid for the remaining part of your subscription period - or give you credit that you can use during the remaining part of your subscription period towards other services that we provide.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">51. <b>Events outside our control:</b> We do our best to control what we can. We or our affiliates aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">52. <b>Notices:</b> Any notice you send to Trustpilot must be sent to <a target="_blank" class="Links__StyledLink-sc-nzv42-0 gfqgas Links__Link-sc-nzv42-1 hIgtjk" href="mailto:support@trustpilot.com">support@trustpilot.com</a>. Unless we say otherwise in these terms, any notices we send to you will be sent to the email address you’ve provided to us through your business account or listed on your commercial materials.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">53. <b>Blocking your access, disabling your subscription, or refusing to process a payment:</b> As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you, your business, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory issue. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also stop users or business accounts from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">54. <b>Transfer:</b> We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent. Any change in the direct or indirect control of the domains receiving our services (by selling them or otherwise) will be treated as a transfer by you that requires our advance written consent.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">55. <b>Survival:</b> Any section or part of a section that, by its nature, is stated or intended to survive expiry or termination of these terms will continue to apply to you and us even after the terms are terminated (including the <b>Limitation of Liability</b> and <b>Indemnities sections</b>).</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">56. <b>Entire agreement:</b> When you agree to these terms, they (and any commercial materials regarding your current subscription, if any) constitute the entire agreement between you and us in relation to its subject matter and supersede anything you and us may have previously discussed or agreed (including any previous version of these terms). </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">57. <b>Language:</b> We may provide certain commercial materials to you in another language but all other communications and notices made under these terms must be in English. If we provide a translation of these terms, it is for your convenience only and the English language version will take precedence. We will have no responsibility or liability in respect of the content or accuracy of any translated versions of these terms. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">58. <b>Enforcement of terms:</b> If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored but everything else will remain enforceable.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">59. <b>Interpretation:</b> Words like ‘include’, ‘like’, and ‘for example’ are not words of limitation and where anything is within our discretion we mean our sole discretion.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">60A. <b>Our contracting entities and governing law:</b> These terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of the Trustpilot entity that you are contracting with as set out in the column entitled “Governing Law” in the table below. </p><div class="RichText__ResourceSpacing-sc-lgc1a-3 byhzIm"><div class="ResourceTable__TableWrapper-sc-t4pg5f-0 jvujcP"><table class="Table__StyledTable-sc-1qkc1sd-0 dhZWYo"><thead><tr><th class="Table__StyledTh-sc-1qkc1sd-1 brYOzc"><div class="from-markdown "></div></th><th class="Table__StyledTh-sc-1qkc1sd-1 brYOzc"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Trustpilot Entity And Address</p></div></th><th class="Table__StyledTh-sc-1qkc1sd-1 brYOzc"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Governing Law</p></div></th></tr></thead><tbody><tr><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">If you are registered or you have your principal place of business (if you're unregistered) in one of the following countries then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table:</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">United Kingdom, Ireland, Isle of Man, Jersey, Guernsey, Gibraltar.</p></div></td><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Trustpilot Ltd</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Registration number: 08595623</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Address: 5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG</p></div></td><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">England and Wales</p></div></td></tr><tr><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">If you are registered or you have your principal place of business (if you're unregistered) in one of the following countries then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table:</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">USA, Canada, Mexico.</p></div></td><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Trustpilot Inc.</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Registration number: Not applicable</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Address: 50 West 23rd Street, Suite 1000, New York, NY 10010, USA</p></div></td><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">New York, USA</p></div></td></tr><tr><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">If you are registered or you have your principal place of business (if you're unregistered) in any other country not listed above then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table.</p></div></td><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Trustpilot A/S</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Registration number: 30276582</p> <p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">Address: c/o Trustpilot Limited, 5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG</p></div></td><td class="Table__StyledTd-sc-1qkc1sd-2 keIVSl"><div class="from-markdown "><p class="Markdown__Paragraph-sc-wk78ky-0 gkcIHl">England and Wales</p></div></td></tr></tbody></table></div></div><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">Unless we notify you of a different Trustpilot entity in the commercial materials we provide to you when you sign up (in which case the respective Governing Law which applies to your contract with Trustpilot will be as set out in this table), the Trustpilot entity you’re contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in the table above. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">60B. <b>Jurisdiction:</b> If you are contracting with Trustpilot A/S or with Trustpilot Ltd, then you and we both irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation. Similarly, if you are contracting with Trustpilot, Inc., then you and we both irrevocably agree that the Courts of New York, USA shall have exclusive jurisdiction to settle any such dispute or claim. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">61. <b>No waiver:</b> Our failure to exercise, or delay in exercising, a right, power or remedy provided in these terms or by law will not constitute a waiver of that right, power or remedy. Our waiver of any obligation or breach of these terms shall not operate as a waiver of any other obligation or subsequent breach of these terms.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">62. <b>Trustpilot’s information rights:</b> You agree to promptly provide information and access for Trustpilot to audit your use of our services and your compliance with these terms and our guidelines. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">For example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page, the templates you use and provide random anonymised examples of invitations. </p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">We will give you reasonable prior notice of any audit. Any audit we undertake will be at our expense and limited to once per calendar year.</p><p class="RichText__Paragraph-sc-lgc1a-2 ggfcvO">63. <b>Conflicts:</b> If there is any conflict or inconsistency between these terms and the commercial materials, the commercial materials will take precedence with respect to that conflict or inconsistency.</p></div></div><div class="ScrollToTop__ScrollOutline-sc-1edy1ag-0 eyBlhB"><div class="Buttons__BaseButton-sc-169h683-0 Buttons__Button-sc-169h683-1 hdLlwM hejpap">Back to top</div></div></div></div></div></div></main><div class="bot-bait_botBait__a85IC"><a href="/end-of-the-line" rel="nofollow" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa">are you human?</a></div><footer class="footer_footer__jnpI4 footer_responsive__Qq8_T" role="contentinfo"><div class="footer_footerWrapper__X9Zn7"><div class="footer_logoContainer__aN5OP"><img class="footer_logo__lD_fJ" alt="Trustpilot reviews" src="https://cdn.trustpilot.net/brand-assets/1.1.0/logo-white.svg"/></div><section class="footer_countrySelectorSection__kjAkV" data-new-country-selector="true"><h3 class="footer_footerHeader__BsrfO">Choose country</h3><div class="footer_countrySelectorSectionWrapper__mJkXl"><dl class="country-selector_countrySelector__Hdzn9"><dt class="country-selector_buttonWrapper__ym_47"><button class="country-selector_button___MC9l" data-country-selector-link="true"><span class="flag_flag__29xka flag_us__kmwQ5"></span><span class="country-selector_countryName__xJd6T">United States</span><span class="country-selector_arrowWrapper__VrIx_"><svg viewBox="0 0 20 20" fill="black" class="icon_icon__ECGRl" xmlns="http://www.w3.org/2000/svg" width="8px" height="8px"><path fill-rule="evenodd" d="m0 5 10 10L20 5z"/></svg></span></button></dt><dd class="country-selector_dropdownWrapper__rXETn"><ul class="country-selector_dropdown___FiY1" data-country-dropdown="true"><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="da-DK" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_dk__WTD66"></span><span class="country-selector_countryName__xJd6T">Danmark</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="de-AT" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_at__MuGXM"></span><span class="country-selector_countryName__xJd6T">Österreich</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="de-CH" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_ch__7U1Az"></span><span class="country-selector_countryName__xJd6T">Schweiz</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="de-DE" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_de___sIU4"></span><span class="country-selector_countryName__xJd6T">Deutschland</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="en-AU" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_au__NgFH3"></span><span class="country-selector_countryName__xJd6T">Australia</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="en-CA" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_ca__IHCAX"></span><span class="country-selector_countryName__xJd6T">Canada</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="en-GB" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_gb__DXdwn"></span><span class="country-selector_countryName__xJd6T">United Kingdom</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="en-IE" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_ie__qQFew"></span><span class="country-selector_countryName__xJd6T">Ireland</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="en-NZ" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_nz__ZCQ5M"></span><span class="country-selector_countryName__xJd6T">New Zealand</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="en-US" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_us__kmwQ5"></span><span class="country-selector_countryName__xJd6T">United States</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="es-ES" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_es__v0S2Y"></span><span class="country-selector_countryName__xJd6T">España</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="fi-FI" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_fi__1Wr_U"></span><span class="country-selector_countryName__xJd6T">Suomi</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="fr-BE" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_be___7JBC"></span><span class="country-selector_countryName__xJd6T">Belgique</span></button><button role="link" class="country-selector_button___MC9l" lang="nl-BE" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_be___7JBC"></span><span class="country-selector_countryName__xJd6T">België</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="fr-FR" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_fr__UskR_"></span><span class="country-selector_countryName__xJd6T">France</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="it-IT" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_it__B7pwT"></span><span class="country-selector_countryName__xJd6T">Italia</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="ja-JP" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_jp__xAWms"></span><span class="country-selector_countryName__xJd6T">日本</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="nb-NO" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_no__5rhTz"></span><span class="country-selector_countryName__xJd6T">Norge</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="nl-NL" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_nl__pgPU0"></span><span class="country-selector_countryName__xJd6T">Nederland</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="pl-PL" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_pl__sW5yY"></span><span class="country-selector_countryName__xJd6T">Polska</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="pt-BR" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_br___atPD"></span><span class="country-selector_countryName__xJd6T">Brasil</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="pt-PT" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_pt__DroU5"></span><span class="country-selector_countryName__xJd6T">Portugal</span></button></li><li data-country-dropdown-list-item="true"><button role="link" class="country-selector_button___MC9l" lang="sv-SE" data-country-dropdown-link="true"><span class="flag_flag__29xka flag_se__Ek5pA"></span><span class="country-selector_countryName__xJd6T">Sverige</span></button></li></ul></dd></dl></div></section><section class="footer_section__U1AL6"><h3 class="footer_footerHeader__BsrfO">About</h3><ul class="footer_links__qMPsg"><li><a href="https://www.trustpilot.com/about" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">About us</a></li><li><a href="https://business.trustpilot.com/jobs" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Jobs</a></li><li><a href="https://www.trustpilot.com/contact" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Contact</a></li><li><a href="https://www.trustpilot.com/blog" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Blog</a></li><li><a href="https://www.trustpilot.com/trust/how-reviews-work" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">How Trustpilot works</a></li><li><a href="https://press.trustpilot.com" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Press</a></li><li><a href="https://investors.trustpilot.com" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Investor Relations</a></li></ul></section><section class="footer_section__U1AL6"><h3 class="footer_footerHeader__BsrfO">Community</h3><ul class="footer_links__qMPsg"><li><a href="https://www.trustpilot.com/trust" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Trust in reviews</a></li><li><a href="https://support.trustpilot.com" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Support Center</a></li><li><a href="https://www.trustpilot.com/users/connect" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Log in</a></li><li><a href="https://www.trustpilot.com/users/connect?signup=True" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Sign up</a></li><li><a href="https://chrome.google.com/webstore/detail/trustpilot/meagmjlgkihmljnchdjagbcgfclobkho" rel="noopener" target="_blank" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Chrome App</a></li></ul></section><section class="footer_section__U1AL6"><h3 class="footer_footerHeader__BsrfO">Businesses</h3><ul class="footer_links__qMPsg"><li><a href="https://business.trustpilot.com?utm_medium=consumer&utm_source=footer_link_trustpilot_business_site&utm_campaign=consumer_cta" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Trustpilot Business</a></li><li><a href="https://business.trustpilot.com/features?utm_medium=consumer&utm_source=footer_link_trustpilot_business_site_product_tour&utm_campaign=consumer_cta" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Products</a></li><li><a href="https://business.trustpilot.com/plans?utm_medium=consumer&utm_source=footer_link_trustpilot_business_site_plans&utm_campaign=consumer_cta" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Plans & Pricing</a></li><li><a href="https://businessapp.b2b.trustpilot.com/?locale=en-us&utm_medium=consumer&utm_source=footer_link_trustpilot_business_app_login&utm_campaign=consumer_cta" rel="nofollow" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Business Login</a></li><li><a href="https://business.trustpilot.com/reviews" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Blog for Business</a></li></ul></section><section class="footer_section__U1AL6"><h3 class="footer_footerHeader__BsrfO">Follow us on</h3><ul class="footer_links__qMPsg"><li class="social-media-icon-link_socialMediaIconLink__CQrTV"><a href="https://www.facebook.com/Trustpilot/" rel="noopener" name="Facebook-icon" target="_blank" aria-label="Facebook" class="link_internal__7XN06 link_wrapper__5ZJEx" title="Facebook" data-facebook-icon-link="true"><svg viewBox="0 0 16 16" fill="hsla(0,0%,100%,.6)" class="icon_icon__ECGRl" xmlns="http://www.w3.org/2000/svg" width="18px" height="18px"><g fill-rule="evenodd"><path class="bounds" d="M0 0h16v16H0z"/><path class="icon" fill-rule="nonzero" d="M12 5.246H9.565V4.085c0-.547.339-.674.577-.674h1.705V1.008L9.377 1c-2.24 0-2.665 1.792-2.665 2.939v1.307H5v2.439h1.712V15h2.853V7.685h2.197L12 5.246Z"/></g></svg></a></li><li class="social-media-icon-link_socialMediaIconLink__CQrTV"><a href="https://twitter.com/Trustpilot" rel="noopener" name="Twitter-icon" target="_blank" aria-label="Twitter" class="link_internal__7XN06 link_wrapper__5ZJEx" title="Twitter" data-twitter-icon-link="true"><svg viewBox="0 0 16 16" fill="hsla(0,0%,100%,.6)" class="icon_icon__ECGRl" xmlns="http://www.w3.org/2000/svg" width="18px" height="18px"><g fill-rule="evenodd"><path class="bounds" d="M0 0h16v16H0z"/><path class="icon" fill-rule="nonzero" d="M15 4.426c-.508.222-.936.23-1.39.01.586-.343.613-.584.824-1.234a5.766 5.766 0 0 1-1.8.676A2.858 2.858 0 0 0 10.566 3C9 3 7.73 4.244 7.73 5.777c0 .218.025.43.073.633a8.1 8.1 0 0 1-5.842-2.902c-.244.41-.384.888-.384 1.397 0 .964.5 1.813 1.26 2.311a2.874 2.874 0 0 1-1.283-.347v.035c0 1.345.977 2.467 2.274 2.723-.416.11-.854.128-1.28.048a2.832 2.832 0 0 0 2.647 1.928A5.783 5.783 0 0 1 1 12.753 8.144 8.144 0 0 0 5.345 14c5.214 0 8.064-4.231 8.064-7.901 0-.121-.002-.24-.008-.36.554-.39 1.22-.755 1.599-1.313"/></g></svg></a></li><li class="social-media-icon-link_socialMediaIconLink__CQrTV"><a href="https://www.instagram.com/trustpilot/" rel="noopener" name="Instagram-icon" target="_blank" aria-label="Instagram" class="link_internal__7XN06 link_wrapper__5ZJEx" title="Instagram" data-instagram-icon-link="true"><svg viewBox="0 0 16 16" fill="hsla(0,0%,100%,.6)" class="icon_icon__ECGRl" xmlns="http://www.w3.org/2000/svg" width="18px" height="18px"><g fill-rule="evenodd"><path d="M7.997.005C5.825.005 5.553.014 4.7.052 3.85.089 3.268.22 2.76.412a3.935 3.935 0 0 0-1.417.893c-.444.431-.718.863-.922 1.373-.198.492-.333 1.056-.372 1.88C.01 5.384 0 5.648 0 7.752c0 2.105.01 2.368.048 3.195.039.824.174 1.388.372 1.88.204.51.478.942.922 1.373.445.43.89.695 1.417.893.509.192 1.09.323 1.941.36.853.038 1.125.047 3.297.047s2.445-.009 3.298-.047c.851-.037 1.432-.168 1.941-.36a3.936 3.936 0 0 0 1.417-.893c.444-.431.718-.863.922-1.373.198-.492.333-1.056.372-1.88.039-.827.048-1.09.048-3.195 0-2.104-.01-2.368-.048-3.194-.039-.824-.174-1.388-.372-1.88a3.788 3.788 0 0 0-.922-1.373 3.935 3.935 0 0 0-1.417-.893c-.509-.192-1.09-.323-1.941-.36-.853-.038-1.126-.047-3.298-.047Zm0 1.396c2.136 0 2.389.008 3.232.045.78.034 1.203.16 1.485.267.373.14.64.308.92.58.28.27.453.529.598.89.11.273.24.683.275 1.439.039.817.047 1.062.047 3.13 0 2.07-.008 2.314-.047 3.131-.035.756-.166 1.166-.275 1.439-.145.361-.318.62-.598.89-.28.272-.547.44-.92.58-.282.106-.705.232-1.485.267-.843.037-1.096.045-3.232.045-2.135 0-2.388-.008-3.231-.045-.78-.035-1.203-.16-1.485-.267a2.487 2.487 0 0 1-.92-.58 2.395 2.395 0 0 1-.598-.89c-.11-.273-.24-.683-.275-1.439-.039-.817-.047-1.062-.047-3.13 0-2.07.008-2.314.047-3.131.035-.756.165-1.166.275-1.439.145-.361.318-.62.598-.89.28-.272.546-.44.92-.58.282-.106.705-.233 1.485-.267.843-.037 1.096-.045 3.231-.045Z" mask="url(#mask-2)"/><path d="M8 10.75a2.75 2.75 0 1 1 0-5.5 2.75 2.75 0 0 1 0 5.5Zm0-6.985a4.235 4.235 0 1 0 0 8.47 4.235 4.235 0 0 0 0-8.47ZM13.176 3.765a.941.941 0 1 1-1.882 0 .941.941 0 0 1 1.882 0"/></g></svg></a></li><li class="social-media-icon-link_socialMediaIconLink__CQrTV"><a href="https://www.linkedin.com/company/trustpilot/" rel="noopener" name="LinkedIn-icon" target="_blank" aria-label="LinkedIn" class="link_internal__7XN06 link_wrapper__5ZJEx" title="LinkedIn" data-linkedin-icon-link="true"><svg viewBox="0 0 16 16" fill="hsla(0,0%,100%,.6)" class="icon_icon__ECGRl" xmlns="http://www.w3.org/2000/svg" width="18px" height="18px"><g fill-rule="evenodd"><path class="bounds" d="M0 0h16v16H0z"/><path class="icon" fill-rule="nonzero" d="M10.672 8.571c-.683 0-1.236.54-1.236 1.206V14H6.344s.037-7.239 0-7.842h3.092v.896s.957-.87 2.435-.87c1.83 0 3.129 1.292 3.129 3.802V14h-3.091V9.777c0-.666-.554-1.206-1.237-1.206Zm-7.116-3.62h-.018C2.604 4.952 2 4.24 2 3.456 2 2.653 2.623 2 3.575 2s1.538.674 1.556 1.476c0 .784-.604 1.476-1.575 1.476ZM5.108 14H2.017V6.158h3.091V14Z"/></g></svg></a></li><li class="social-media-icon-link_socialMediaIconLink__CQrTV"><a href="https://www.youtube.com/c/trustpilotreviews" rel="noopener" name="Youtube-icon" target="_blank" aria-label="Youtube" class="link_internal__7XN06 link_wrapper__5ZJEx" title="Youtube" data-youtube-icon-link="true"><svg viewBox="0 0 16 16" fill="hsla(0,0%,100%,.6)" class="icon_icon__ECGRl" xmlns="http://www.w3.org/2000/svg" width="18px" height="18px"><g fill-rule="evenodd"><path fill-opacity="0" fill-rule="nonzero" d="M0 0h16v16H0z"/><path d="M5.334 9.835V5.898c0-.453.533-.805 1.023-.562l3.947 1.968a.619.619 0 0 1 0 1.126l-3.947 1.967c-.49.244-1.023-.109-1.023-.562M15.579 3.25a1.003 1.003 0 0 0-.865-.812 51.728 51.728 0 0 0-13.428 0c-.44.057-.787.384-.865.812-.561 3.064-.561 6.17 0 9.233.078.428.425.756.865.813a51.658 51.658 0 0 0 13.428 0c.44-.057.788-.384.865-.813.562-3.063.56-6.17 0-9.233"/></g></svg></a></li></ul></section><div class="footer_legal__b5wpP"><ul class="footer_links__qMPsg footer_linksHorizontalWhenPossible__48psW"><li><a href="https://legal.trustpilot.com" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Legal</a></li><li><a href="https://legal.trustpilot.com/end-user-privacy-terms" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Privacy Policy</a></li><li><a href="https://legal.trustpilot.com/for-reviewers/end-user-terms-and-conditions" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Terms & Conditions</a></li><li><a href="https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Guidelines for Reviewers</a></li><li><a href="https://status.trustpilot.com/" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">System status</a></li><li><a href="https://legal.trustpilot.com/for-everyone/modern-slavery-and-human-trafficking-statement" target="_self" class="link_internal__7XN06 typography_typography__QgicV typography_weight-inherit__iX6Fc typography_fontstyle-inherit__ly_HV link_notUnderlined__szqki link_blue__XBqGa footer-link_footerLink__9LkR_">Modern Slavery Statement</a></li></ul><div class="footer_copyrightNotice__hiLk8">© 2024 Trustpilot, Inc. All rights reserved.</div></div></div></footer></div></div></div><script id="__NEXT_DATA__" type="application/json" crossorigin="anonymous">{"props":{"locale":{"title":"United States","subdomain":"","language":"en-us","countryCode":"US","code":"en-US","hrefLang":["en-US","x-default"],"filter":[],"isEnglish":true},"translations":{"author/author":"Author","basic/all":"All","basic/search":"Search ...","forms/required":"This field is required","forms/toolong":"Sorry, there's a limit of 128 characters","forms/fields/website":"Domain","forms/fields/website/missing":"Please enter your website address","forms/fields/website/invalid":"This website address is not valid","forms/fields/companyname":"Company name","forms/fields/companyname/missing":"Please enter your company name","forms/fields/firstname":"First name","forms/fields/firstname/missing":"Please enter your first name","forms/fields/lastname":"Last name","forms/fields/lastname/missing":"Please enter your last name","forms/fields/jobtitle":"Job title","forms/fields/jobtitle/missing":"Please enter your job title","forms/fields/fullname":"Full name (first name, last name)","forms/fields/fullname/missing":"Please enter your full name","forms/fields/email":"Business email","forms/fields/emailaddress":"Email address","forms/fields/email/missing":"Please enter your email address","forms/fields/phone":"Phone number","forms/fields/phone/missing":"Please enter your phone number","forms/fields/phone/invalid":"This phone number is invalid","forms/fields/country":"Country","forms/fields/country/missing":"Please enter your country","forms/fields/submit/label":"Send","forms/buttons/requestdemo":"Request demo","forms/fields/email/invalid":"Unfortunately, we have recognized that the email address that you have provided is invalid, please ensure you are providing a correct email address to successfully submit the form.","forms/fields/email/possible_typo":"Please check the spelling of your email address as we have recognized that the email that you have provided is appearing as invalid/ mispelt, please ensure you are providing a correct email address to successfully submit the form.","forms/fields/email/domain":"Unfortunately, we have recognized that the email domain that you have provided is invalid, please ensure you are providing the correct email domain to successfully submit the form.","forms/fields/email/spamtrap":"Unfortunately, we have recognized that the email that you have provided has been marked as a spamtrap, please ensure you are providing the correct email domain for the form to successfully submit.","forms/fields/email/do_not_mail":"Unfortunately, we have recognized that the email that you have provided has been flagged as Do Not Mail, please ensure you are providing the correct email domain for the form to successfully submit.","header/business/forconsumers":"For consumers","header/business/whytrustpilot":"Why Trustpilot","header/business/solutions":"Solutions","header/business/features":"Features","header/business/features/collect":"Get Reviews","header/business/features/collect/servicereviews":"Service Reviews","header/business/features/collect/productreviews":"Product Reviews","header/business/features/collect/locationreviews":"Location Reviews","header/business/features/collect/reviewinvitations":"Review Invitations","header/business/features/collect/dataprivacy":"Advanced Data Privacy","header/business/manage":"Manage Reviews","header/business/grow":"Grow with Reviews","header/business/learn":"Learn from Reviews","header/business/attract":"Attract New Customers","header/business/manage/respond":"Respond to Reviews","header/business/manage/flagandreport":"Flag and Report Reviews","header/business/manage/safeguards":"Platform Safeguards","header/business/showcase":"Showcase Reviews","header/business/showcase/trustpilotwidgets":"Trustpilot widgets","header/business/showcase/reviewseo":"Review SEO","header/business/showcase/socialmedia":"Social Media Tools","header/business/showcase/marketing":"Marketing Assets","header/business/analyze":"Analyze Reviews","header/business/analyze/insights":"Review Insights","header/business/analyze/analytics":"Dashboard and Analytics","header/business/analyze/tagging":"Review Tagging","header/business/integrations":"Integrations","header/business/plans":"Pricing","header/business/customerstories":"Customer Stories","header/business/resources":"Resources","header/business/resources/blog":"Blog","header/business/resources/webinars":"Webinars and Videos","header/business/resources/guides":"Guides and Reports","header/business/resources/industries":"Industries","header/business/resources/support":"Help Center","header/business/login":"Log in","header/business/signup":"Create free account","header/mobilemenu":"Menu","header/mobileclose":"Close","pagination/prev":" Prev page","pagination/next":"Next page ","pagination/page":"Page","500page/metatitle":"Bad request","500page/header":"Something went wrong with this request","500page/description":"We apologize for the inconvenience.","500page/button":"Contact us","404page/metatitle":"Page not found","404page/header":"Uh oh, that page doesn't exist","404page/description":"You've just found a page that most people will never get to see.\u003cbr /\u003eUnfortunately, there is nothing to do here. We apologize for the inconvenience.","404page/button":"Contact us","footer/headers/aboutus":"About us","footer/headers/community":"Community","footer/headers/reviewcommunity":"Review community","footer/headers/companies":"For Companies","footer/headers/businesses":"Businesses","footer/headers/resources":"Resources","footer/headers/contact":"Contact","footer/headers/country":"Country","footer/headers/followuson":"Follow us on","footer/items/ourstory":"Our story","footer/items/about":"About","footer/items/contact":"Contact","footer/items/whatwebelieve":"What we believe","footer/items/howtrustpilotworks":"How Trustpilot works","footer/items/jobs":"Jobs","footer/items/jobshiring":"HIRING!","footer/items/press":"Press","footer/items/legal":"Trustpilot Legal","footer/items/investors":"Investor Relations","footer/items/trustinreviews":"Trust in reviews","footer/items/jointhecommunity":"Join the community","footer/items/leavereview":"Leave a review","footer/items/searchforcompany":"Search for a company","footer/items/trustpilotbusiness":"Trustpilot Business","footer/items/whytrustpilot":"Why Trustpilot","footer/items/features":"Features","footer/items/plansandpricing":"Pricing","footer/items/plans":"Pricing","footer/items/partners":"Partners","footer/items/partnerdirectory":"Agency partners","footer/items/becomepartner":"Become a partner","footer/items/finduscapterra":"Find us on Capterra","footer/items/findusg2":"Find us on G2","footer/items/blog":"Blog","footer/items/blogbusiness":"Business Blog","footer/items/stories":"Customer Stories","footer/items/resources":"Resources","footer/items/guides":"Guides and Reports","footer/items/webinars":"Webinars and Videos","footer/items/industries":"Industries","footer/items/developers":"Developers","footer/items/techblog":"Tech blog","footer/items/systemstatus":"System status","footer/items/contactsales":"Contact Sales","footer/items/supportcenter":"Help Center","footer/items/login":"Log in","footer/items/signup":"Sign up","footer/items/chromeapp":"Chrome App","footer/items/ouroffices":"Our offices","footer/items/termsconditions":"Terms and Conditions","footer/items/privacypolicy":"Privacy Policy","footer/items/companyguidelines":"Company Guidelines","footer/items/trademarkguidelines":"Trademark Guidelines","footer/items/allrightsreserved":"All rights reserved.","resources/readmore":"Read more","requestdemo/trustscorelink":"See your Trustpilot company page","requestdemo/outof":"out of","requestdemo/yourtrustscore":"Your TrustScore","requestdemo/reviewsreceived":"Reviews received","requestdemo/claimed":"This Trustpilot profile is unclaimed.","requestdemo/unclaimed":"This Trustpilot profile was claimed:","requestdemo/norating":"No ratings yet","requestdemo/noratingtext":"Trustpilot can help you make more sales by building a trusted brand and learning from your customers. Claim your Trustpilot profile for free today.","pricing/plan/tapToCollapse":"Tap to collapse","pricing/plan/tapToLearnMore":"Tap to learn more","pricing/plan/requestPricing":"Pricing upon request","default":{"meta/title":"Trustpilot Legal","relatedpages/seemore":"See more","article/updated":"Updated","article/button-to-top":"Back to top","category/for-reviewers":"For Reviewers","category/for-businesses":"For Businesses","category/for-everyone":"For Everyone","category/for-partners":"For Partners","error/404/metatitle":"Page not found","error/404/header":"Uh oh, that page doesn't exist","error/404/description":"You've just found a page that most people will never get to see.\u003cbr /\u003eUnfortunately, there is nothing to do here. We apologize for the inconvenience.","error/404/button":"Contact us","error/500/metatitle":"Bad request","error/500/header":"Something went wrong with this request","error/500/description":"We apologize for the inconvenience.","error/500/button":"Contact us","header/legal/reviewers":"For Reviewers","header/legal/businesses":"For Businesses","header/legal/everyone":"For Everyone","header/legal/contact":"Contact"},"meta/title":"Trustpilot Legal","relatedpages/seemore":"See more","article/updated":"Updated","article/button-to-top":"Back to top","category/for-reviewers":"For Reviewers","category/for-businesses":"For Businesses","category/for-everyone":"For Everyone","category/for-partners":"For Partners","error/404/metatitle":"Page not found","error/404/header":"Uh oh, that page doesn't exist","error/404/description":"You've just found a page that most people will never get to see.\u003cbr /\u003eUnfortunately, there is nothing to do here. We apologize for the inconvenience.","error/404/button":"Contact us","error/500/metatitle":"Bad request","error/500/header":"Something went wrong with this request","error/500/description":"We apologize for the inconvenience.","error/500/button":"Contact us","header/legal/reviewers":"For Reviewers","header/legal/businesses":"For Businesses","header/legal/everyone":"For Everyone","header/legal/contact":"Contact"},"pageProps":{"_sentryTraceData":"6b0a96697bed46348117ac24b9a6fb58-b1bad1f3737361b6-0","_sentryBaggage":"sentry-environment=production,sentry-release=1.774.0,sentry-public_key=4c3d8574778c48188ce26449bee400f9,sentry-trace_id=6b0a96697bed46348117ac24b9a6fb58,sentry-sample_rate=0,sentry-transaction=%2F%5Bcategory%5D%2F%5Bslug%5D,sentry-sampled=false","page":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1IEfzSWkjfcFOQflbR5oKA","type":"Entry","createdAt":"2023-04-27T11:15:51.435Z","updatedAt":"2024-04-10T12:17:03.513Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":19,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalPage"}},"locale":"en-US"},"internalTitle":"Terms of Use and Sale for Businesses","title":"Terms of Use and Sale for Businesses","order":2,"category":"for-businesses","slug":"terms-of-use-and-sale-for-businesses","entriesCollection":{"items":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6Nrt2I3DGsdd2iqZx7aWay","type":"Entry","createdAt":"2024-03-28T15:59:10.261Z","updatedAt":"2024-04-10T12:16:30.607Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":42,"revision":15,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Terms of Use and Sale for Businesses - Version 6 - April 2024","date":"2024-04-02","content_temp":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"(These terms come into effect on 2 April 2024. To see the version of these terms in place prior to 2 April 2024 use the drop-down menu above.)","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"(Version 6.0)","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Introduction","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Trustpilot’s review platform allows you to engage with consumers, collect feedback and gather insights - giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our businesses and consumers. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “","marks":[],"data":{}},{"nodeType":"text","value":"terms","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” going forward) so that you understand what we expect from you - and also what you can expect from us. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Whether you want to use Trustpilot for free or use our paid services, you’ll need to accept these terms so that it’s clear what your and our legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree, or cannot comply, with these terms, you must not access or use any of our services. To be clear, your use of our platform and/or services in any way, including via our free services or any trial, will be governed by these terms.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you have questions about Trustpilot, check out our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"http://support.trustpilot.com/"},"content":[{"nodeType":"text","value":"Support Center","marks":[],"data":{}}]},{"nodeType":"text","value":". And if you still can’t find the answer you are looking for, you can reach out to us at ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"mailto:support@trustpilot.com"},"content":[{"nodeType":"text","value":"support@trustpilot.com","marks":[],"data":{}}]},{"nodeType":"text","value":". ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Just so you know, words or expressions defined in “","marks":[],"data":{}},{"nodeType":"text","value":"quotation marks","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” have the same meanings each time they are used in these terms. ","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Joining and using Trustpilot","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We explain below how to access and use our services and subscribe to our paid services.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"1. ","marks":[],"data":{}},{"nodeType":"text","value":"You and Trustpilot:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" When we say “","marks":[],"data":{}},{"nodeType":"text","value":"you","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” or “","marks":[],"data":{}},{"nodeType":"text","value":"your","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”, we mean the entity or business that you represent. When we say “","marks":[],"data":{}},{"nodeType":"text","value":"Trustpilot","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”, “","marks":[],"data":{}},{"nodeType":"text","value":"we","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”, “","marks":[],"data":{}},{"nodeType":"text","value":"our","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” or “","marks":[],"data":{}},{"nodeType":"text","value":"us","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”, we mean the Trustpilot entity that you contract with as stated in the ","marks":[],"data":{}},{"nodeType":"text","value":"Our contracting entities and governing law","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section of these terms. When we say “","marks":[],"data":{}},{"nodeType":"text","value":"affiliate","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"2. ","marks":[],"data":{}},{"nodeType":"text","value":"Our platform: ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"when we say our","marks":[],"data":{}},{"nodeType":"text","value":" “platform” ","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app. Our platform is operated by Trustpilot Inc. in the USA, Canada or Mexico. In all other countries, our platform is operated by Trustpilot A/S.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"3. ","marks":[],"data":{}},{"nodeType":"text","value":"Our services:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Our “","marks":[],"data":{}},{"nodeType":"text","value":"services","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” consist of the Trustpilot business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the ","marks":[],"data":{}},{"nodeType":"text","value":"Partner","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section for more information), or on our platform (“","marks":[],"data":{}},{"nodeType":"text","value":"commercial materials","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”). The following points apply to our services: ","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Our services don’t include any third-party products (please see the ","marks":[],"data":{}},{"nodeType":"text","value":"Third-party products","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" sections below for more information). ","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"4. ","marks":[],"data":{}},{"nodeType":"text","value":"Business profile page:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page). ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"5. ","marks":[],"data":{}},{"nodeType":"text","value":"Free plan:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"6. ","marks":[],"data":{}},{"nodeType":"text","value":"Subscriptions:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you subscribe to one or more services that are not included in our free plan (a “","marks":[],"data":{}},{"nodeType":"text","value":"subscription","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”), then you will also be able to access these services through your business account. The following points will also apply to you:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Subscription period:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Most subscriptions run for 12 months, but the specific duration of your subscription (“","marks":[],"data":{}},{"nodeType":"text","value":"subscription period","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Subscription renewals:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you or your partner (if applicable) in your quote, order form or similar document, or you or we terminate your subscription - see the ","marks":[],"data":{}},{"nodeType":"text","value":"Termination and suspension","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section. If your subscription is not renewed, you will still have access to the services provided in our free plan.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Subscription renewal pricing:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" To the extent permitted by law and subject to the remainder of these terms, at the end of your then current subscription period we may (without informing you) increase the total price of your subscription by up to 5%, unless: (a) either you or we terminate your subscription in accordance with these terms; or (b) we inform you of a different price increase at least 45 days before your next renewal date. If we increase your price in accordance with this ","marks":[],"data":{}},{"nodeType":"text","value":"Subscription renewal pricing","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section, then your increased price will take effect on your next renewal date.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"6A.\t","marks":[],"data":{}},{"nodeType":"text","value":"Partners:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You may also access our services and purchase a subscription through a Trustpilot partner. When we say “","marks":[],"data":{}},{"nodeType":"text","value":"partner","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” we mean an independent third-party authorised by Trustpilot to resell or distribute our services through our various partner programmes. You acknowledge that our partners are completely independent of us, and that these businesses have no authority to enter into any contract, grant any right or provide any promise, guarantee or commitment on our behalf. Because you are using our services you will still need to agree to these terms, however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also administrate the renewal of your subscription in which case you should contact your partner if you have any questions in relation to your renewal. In the event that you fail to pay your partner for your subscription when due (or if your partner fails to pay us for your subscription) then we may suspend, or even end, your access to our services - see the ","marks":[],"data":{}},{"nodeType":"text","value":"Termination and suspension","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"7. ","marks":[],"data":{}},{"nodeType":"text","value":"Domains:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You promise that you (or one of your affiliates) own or have an exclusive right to operate the domain(s) that you use our systems and services for. If one of your affiliates owns or has an exclusive right to operate a domain that you use our systems and services for, you promise that you have the authority to accept these terms in respect of such domain.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"8. ","marks":[],"data":{}},{"nodeType":"text","value":"Sending invitations to your consumers using our platform:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you use our review invitation service, you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"In particular, you confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws (as defined in the ","marks":[],"data":{}},{"nodeType":"text","value":"Privacy laws","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section of these terms). For example, in some countries, review invitation emails are viewed as unsolicited marketing communications that require prior consent from your customers. This means that you may be required to obtain consent from your customers depending on national legislation and you therefore agree not to use our review invitation service to issue invites without obtaining the required consents.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"9. ","marks":[],"data":{}},{"nodeType":"text","value":"Sending invitations to your consumers outside of our platform:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our services. It is your responsibility alone to make sure that the invitations that you send meet all applicable legal and regulatory requirements, and comply with the guidelines.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"10. ","marks":[],"data":{}},{"nodeType":"text","value":"Business account:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You control access to your business account. You decide who is allowed to use and access the services available through your business account (“","marks":[],"data":{}},{"nodeType":"text","value":"authorised users","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”) and what kind of access each of those authorised users has. You can change or stop that access at any time.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You’re responsible for all your authorised users’ activity, their use of our services, and their compliance with these terms and our guidelines. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You promise that you’ll keep your information (including a current email address) up to date.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You’re responsible for providing true, accurate and complete information.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You’re also responsible for protecting your username and password from getting stolen or misused.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"11. ","marks":[],"data":{}},{"nodeType":"text","value":"User roles and access:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360012552140-Introduction-to-Roles-and-Permissions"},"content":[{"nodeType":"text","value":"Support Center","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"12. ","marks":[],"data":{}},{"nodeType":"text","value":"Your key responsibilities:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“","marks":[],"data":{}},{"nodeType":"text","value":"claimed domains","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with these terms and our guidelines. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"13. ","marks":[],"data":{}},{"nodeType":"text","value":"Guidelines:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com"},"content":[{"nodeType":"text","value":"legal.trustpilot.com","marks":[],"data":{}}]},{"nodeType":"text","value":" designated for businesses and for everyone (and any other guidance referred to in these terms) (“","marks":[],"data":{}},{"nodeType":"text","value":"guidelines","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for online reviews. We can update and make changes to the guidelines from time to time. Any changes to the guidelines will immediately apply to you without any further positive acceptance, confirmation or action by you.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"14. ","marks":[],"data":{}},{"nodeType":"text","value":"What we each own:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We, or our licensors, own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who created them and any data you provide us when sending invitations to your consumers. Our, or our licensors’, ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, registered and unregistered trademarks, designs, code, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“our brand marks”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You own your logo, brand name, trademarks and other intellectual property (“customer IP”). You grant us, and our affiliates, a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"15. ","marks":[],"data":{}},{"nodeType":"text","value":"User generated content:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “","marks":[],"data":{}},{"nodeType":"text","value":"user generated content","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"16. ","marks":[],"data":{}},{"nodeType":"text","value":"Feedback:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We appreciate any feedback from you about our services and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"17. ","marks":[],"data":{}},{"nodeType":"text","value":"Trustpilot Labs or beta services:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Occasionally we may offer access to time-limited services or features that have not yet been released by us as a final product to the market – for example, a beta service. Because of the nature of these services, if you choose to use them, you use them at entirely your own risk.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"18. ","marks":[],"data":{}},{"nodeType":"text","value":"Problems and support:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you have a problem, we have support articles available through our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"http://support.trustpilot.com/"},"content":[{"nodeType":"text","value":"Support Center","marks":[],"data":{}}]},{"nodeType":"text","value":" that should help you with most situations. If you’ve tried our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"http://support.trustpilot.com/"},"content":[{"nodeType":"text","value":"Support Center","marks":[],"data":{}}]},{"nodeType":"text","value":" and still need help, you can find more information about online support for our services from our support team by contacting them at ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"mailto:support@trustpilot.com"},"content":[{"nodeType":"text","value":"support@trustpilot.com","marks":[],"data":{}}]},{"nodeType":"text","value":". Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"19. ","marks":[],"data":{}},{"nodeType":"text","value":"Impartiality:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and our brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"20. ","marks":[],"data":{}},{"nodeType":"text","value":"Display of names, logos, and reviews:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" ","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"It is necessary for us to be able to identify the businesses that are reviewed on Trustpilot. Therefore, in a similar way to a directory or a phonebook, you give us the right to display your business name and logo on our platform in order to identify the services or products your business provides. We provide you with control over your business profile page, which means that you are able to modify your name and logo at your discretion. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Furthermore, when you create a business account and use our services you allow us to use your name, logo and examples and visuals of how you are using Trustpilot in the public domain (for example, on your website and in your ads) in corporate, promotional and marketing material and content in the normal course of business. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://brand.trustpilot.com/"},"content":[{"nodeType":"text","value":"Support Center","marks":[],"data":{}}]},{"nodeType":"text","value":" - and only if you use the designs, widgets (like TrustBoxes), images and functionality that we make available to you in your business account. ","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Any other use or display of our brand marks or content on Trustpilot, including in offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"21. ","marks":[],"data":{}},{"nodeType":"text","value":"Don’ts:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" While we can’t cover everything here, here are some important examples of things you must never do:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Undermine the security or integrity of our platform.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Use our platform or services in any way that might impair functionality or interfere with other people’s use.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Access our platform or services without permission.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Introduce or upload anything to our platform or services that includes a virus or other malicious code.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Write, submit or procure fake reviews. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Do anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Repackage, resell, or sublicense any data accessed through our platform or services. ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Commit fraud or other illegal acts through our platform or services.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Act in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer. We will not tolerate any abuse or bullying of our Trustpilot employees in any situation and that includes interaction with our support teams.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Remove any Trustpilot brand content or proprietary notices or labels from the platform or the commercial materials.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Use the platform, our services or the commercial materials for the purposes of providing any service or functionality which competes with the platform. ","marks":[],"data":{}}]}]}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Third-party products","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"22. ","marks":[],"data":{}},{"nodeType":"text","value":"Other services:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “","marks":[],"data":{}},{"nodeType":"text","value":"third-party products","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”) and connect them with our platform and services. We, or your partner (if applicable), may help streamline that process for you by making available integrations to third-party products, such as third-party e-commerce platform providers or independent software vendors, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “","marks":[],"data":{}},{"nodeType":"text","value":"third-party provider","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us. Please remember that we’re not under any obligation to support third-party products and we don’t guarantee the initial, or continuing, interoperability of the platform or our services with any third-party product.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"23. ","marks":[],"data":{}},{"nodeType":"text","value":"Third-party terms and descriptions:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Third-party products are subject to terms and conditions and privacy notices set by their providers. It is your responsibility to review, and ensure you are happy with, any terms and conditions and privacy notices set by third-party providers. These likely include how the third-party providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the third-party providers. While we make reasonable efforts to check the accuracy of those descriptions, the third-party providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products, regardless of whether they are described as “authorised”, “certified”, “recommended” or the like, and we are not liable to you in respect of them. You access and use third-party products and websites at your own risk. You agree to resolve any disagreement between you and a third-party provider regarding a third-party product with that third-party provider directly and not Trustpilot.","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Pricing and Payments","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"24. ","marks":[],"data":{}},{"nodeType":"text","value":"Trials:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You may be offered a trial of some of our services for a limited or short-term period as set out in the relevant commercial materials provided at the time. We can withdraw or modify your access to those services at our discretion without prior notice and with no liability. After the trial period, your access to those services may be removed in accordance with any terms or restrictions you are notified of at the time. If you want to continue using those services after the trial, you’ll need a subscription. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"25. ","marks":[],"data":{}},{"nodeType":"text","value":"Trustpilot subscriptions:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We offer our business users access to our free plan which allows the use of a wide range of Trustpilot services. But to access some of our services, we require you to pay for one of the many subscriptions we offer. In most cases you will need to pay us directly but if you’ve purchased a subscription through a partner, you will (unless we tell you otherwise) need to pay your partner for your subscription. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. If you and us have agreed to make changes to the scope of your subscription during the subscription period (for example, adding another domain or additional services), we may ask you to sign or accept updated commercial materials and in such a case, we reserve the right to increase the price accordingly. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"26. ","marks":[],"data":{}},{"nodeType":"text","value":"Standard rates and discounts","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":": We may update or amend the standard list prices for our services from time to time. Any price discounts, promotions, offers or special terms listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that price discount, promotion, offer or special term for any subsequent subscription periods.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"27. ","marks":[],"data":{}},{"nodeType":"text","value":"No refunds or credit:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"28. ","marks":[],"data":{}},{"nodeType":"text","value":"Taxes for your use of our services:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"29. ","marks":[],"data":{}},{"nodeType":"text","value":"Importance of timely payments:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else or unless you have purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription, the fees for each subscription period are owed to us upfront - and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we or your partner (if applicable) have accurate payment information. If we or your partner (if applicable) don’t receive timely payments from you for your subscription, or if we don’t receive timely payments from your partner for your subscription, then we may suspend, or even end, your access to our services - see the ","marks":[],"data":{}},{"nodeType":"text","value":"Termination and suspension","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section. In cases of late payment for any unpaid amounts, we reserve the right to charge you interest on outstanding amounts, you will also be responsible for any costs reasonably incurred by us in collecting such amounts, including collection costs and legal fees.","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Privacy and data use","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"nodeType":"text","value":"Data Processing Agreement","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":", ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"nodeType":"text","value":"HIPAA Business Associate Addendum","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":" and the ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"/for-businesses/us-privacy-laws-supplement"},"content":[{"nodeType":"text","value":"U.S. Privacy Laws Supplement","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":" which are an important part of these terms, and ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"nodeType":"text","value":"privacy policy","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":" - all of which provide more detail of how we handle personal data.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"30. ","marks":[],"data":{}},{"nodeType":"text","value":"Privacy laws:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You and us each agree to comply with all applicable data protection and privacy laws and regulations (“","marks":[],"data":{}},{"nodeType":"text","value":"applicable privacy laws","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”). ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"31. ","marks":[],"data":{}},{"nodeType":"text","value":"Invitation data:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" When you send (or we send on your behalf) invitations to your consumers asking them to create a review on our platform about your services, your locations and/or your products, we are providing “review invitation services” to you. If the type of review invitation services we provide to you requires us to receive or process any personal data relating to those consumers (“invitation data”) before they submit a review on our platform in response to an invitation, then:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"these review invitation services will be provided to you:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"by Trustpilot A/S if your contract is with Trustpilot A/S; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"by Trustpilot Inc if your contract is with Trustpilot Inc.; or ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"by Trustpilot Ltd if your contract is with Trustpilot Ltd. ","marks":[],"data":{}}]}]}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"However, if your contract is with Trustpilot Inc. or Trustpilot Ltd, any data processing in connection with the provision of the review invitation services is subcontracted to Trustpilot A/S which will deliver those services to you on behalf of either Trustpilot Inc. or Trustpilot Ltd respectively. Regardless of which entity provides the review invitation services, Trustpilot A/S will at all times be the entity within the Trustpilot group responsible for making decisions on how we process invitation data on your behalf;","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/for-businesses/data-processing-agreement"},"content":[{"nodeType":"text","value":"Data Processing Agreement","marks":[],"data":{}}]},{"nodeType":"text","value":" will apply to this processing activity;","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"to the extent that we, as a service provider to you, receive data from you about your consumers who are residents of the United States and whose data is protected by the U.S. State data protection and privacy laws, the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/for-businesses/us-privacy-laws-supplement"},"content":[{"nodeType":"text","value":"U.S. Privacy Laws Supplement","marks":[],"data":{}}]},{"nodeType":"text","value":" (which is part of these terms) will apply to you in addition to our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/for-businesses/data-processing-agreement"},"content":[{"nodeType":"text","value":"Data Processing Agreement","marks":[],"data":{}}]},{"nodeType":"text","value":"; and","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"you shall not provide us with any PHI (as defined in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”)) in connection with the provision of services under these terms, but to the extent that you are acting as a Covered Entity under HIPAA and there is incidental disclosure of PHI about your consumers to Trustpilot and to the extent that Trustpilot, as a result, is deemed under HIPAA to be acting as a Business Associate, the disclosure of such PHI will be governed by the ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/for-businesses/hipaa-business-associate-addendum"},"content":[{"nodeType":"text","value":"HIPAA Business Associate Addendum","marks":[],"data":{}}]},{"nodeType":"text","value":" which is part of these terms and will apply to you in addition to our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://legal.trustpilot.com/for-businesses/data-processing-agreement"},"content":[{"nodeType":"text","value":"Data Processing Agreement","marks":[],"data":{}}]},{"nodeType":"text","value":"; and","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"32. ","marks":[],"data":{}},{"nodeType":"text","value":"Other personal data:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"nodeType":"text","value":"privacy policy","marks":[],"data":{}}]},{"nodeType":"text","value":".","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Security","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Security is something we take seriously and you should too! You can read all about our practices in our ","marks":[{"type":"italic"}],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"},"content":[{"nodeType":"text","value":"Support Center","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"text","value":". We do what we can to keep your data secure but we need your cooperation to protect our services and your data.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"33. ","marks":[],"data":{}},{"nodeType":"text","value":"Playing your part to keep your data secure:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Trustpilot’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data - like a first name or last name). ","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Confidential information","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"34. ","marks":[],"data":{}},{"nodeType":"text","value":"Keeping it confidential:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our affiliates, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Termination and suspension","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We explain below when your subscription and/or access to our services can be terminated or suspended.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Your termination rights:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you have a subscription:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"35. ","marks":[],"data":{}},{"nodeType":"text","value":"If you don’t want your subscription to automatically renew for any reason:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll either need to: (a) if you have purchased your subscription directly from us, tell us that by emailing ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"mailto:support@trustpilot.com"},"content":[{"nodeType":"text","value":"support@trustpilot.com","marks":[],"data":{}}]},{"nodeType":"text","value":" at least 30 days before the end of your current subscription period; or (b) if you have purchased your subscription through a partner, you need to tell your partner in accordance with the terms and conditions you’ve agreed with them. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Even after you’ve told us or your partner (if applicable), you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan. If you continue to use our services provided in our free plan after your subscription has ended, these terms will continue to govern your use of those free services.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"36. ","marks":[],"data":{}},{"nodeType":"text","value":"Terminating your subscription immediately because of our material breach:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You may terminate your subscription immediately if: ","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"we materially breach any of these terms and the breach cannot be remedied; or","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"our service becomes permanently unavailable as a whole, in which case you will receive a pro-rata refund of any prepaid amounts related to the period after the date of termination. ","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid - but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you are on our free plan:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"37. ","marks":[],"data":{}},{"nodeType":"text","value":"Deleting your business account and stopping use of our services:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Other than sections of these terms which survive termination (see the ","marks":[],"data":{}},{"nodeType":"text","value":"Survival","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section), these terms will immediately terminate if you stop using our services and delete your business account. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated. ","marks":[],"data":{}}]},{"nodeType":"heading-3","data":{},"content":[{"nodeType":"text","value":"Our termination and suspension rights:","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you have a subscription:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"39. ","marks":[],"data":{}},{"nodeType":"text","value":"If we don’t want to renew your subscription for any reason:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You’ll still have access to the services included in your subscription for the remainder of the current subscription period - and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"40. ","marks":[],"data":{}},{"nodeType":"text","value":"Immediate termination by Trustpilot:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Trustpilot may also terminate your subscription or access to your business account or all or any of our services immediately if:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"you materially breach any of these terms and the breach cannot be remedied; for example, creating reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to create reviews in a biased way, or using our brand marks to mislead consumers; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"in our discretion we think you have breached the guidelines; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"in our discretion we think you have acted in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer, including during interaction with our support teams; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"you fail to pay the full amount of your subscription on time; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"your partner fails to pay for your subscription on time;","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"your use of our services poses a security risk to our platform; or","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"in our discretion we determine that your business values or core beliefs are in conflict with ours (which we may refer to as a bad-fit business). ","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours). If you have already paid then you will not be entitled to any refund or credit, except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period less any fees and/or expenses incurred by us in relation to your subscription. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"41. ","marks":[],"data":{}},{"nodeType":"text","value":"Suspension:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We may suspend all or part of your access and use of our platform and/or services if:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"in our discretion we think that you are in breach of these terms;","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"you fail to pay the full amount of your subscription on time; ","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"your partner fails to pay for your subscription on time; or","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"in our discretion we think your use of our services poses a security risk to our platform.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you are on our free plan:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"42. ","marks":[],"data":{}},{"nodeType":"text","value":"Immediate termination or suspension for any reason:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"For all users, whether you are on our free plan or have a subscription:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated.","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Liability and indemnity","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"These sections are important as they outline responsibility and liability between us and you, so we urge you to read them closely and in full.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"44. ","marks":[],"data":{}},{"nodeType":"text","value":"DISCLAIMER OF WARRANTIES:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCLUDING ANY APPLICABLE IMPLIED CONDITION, GUARANTEE OR WARRANTY THE EXCLUSION OF WHICH WOULD CONTRAVENE ANY STATUTE OR CAUSE ANY PART OF THESE TERMS TO BE VOID (“","marks":[],"data":{}},{"nodeType":"text","value":"NON-EXCLUDABLE CONDITION","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":"”), OUR SERVICES AND THE PLATFORM ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE FURTHER DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, THAT OUR SERVICES AND/OR OUR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"45. ","marks":[],"data":{}},{"nodeType":"text","value":"LIMITATION OF LIABILITY:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you have a subscription:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE OR YOU CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, EACH PARTY’S LIABILITY (AND EACH PARTY’S AFFILIATES’ LIABILITY) TO ONE ANOTHER IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"EACH PARTY AND ITS AFFILIATES HAVE NO LIABILITY TO ONE ANOTHER ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"EXCLUDING EACH PARTY’S INDEMNITY OBLIGATIONS OUTLINED IN THE ","marks":[],"data":{}},{"nodeType":"text","value":"INDEMNITIES","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" SECTION BELOW, EACH PARTY’S (AND EACH PARTY’S AFFILIATES’) TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"If you are on our free plan:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, OUR AND OUR AFFILIATES’ LIABILITY IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"WE AND OUR AFFILIATES HAVE NO LIABILITY ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"46. ","marks":[],"data":{}},{"nodeType":"text","value":"Indemnities:","marks":[{"type":"bold"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"You indemnify us:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You will pay us and each of our affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that we or our affiliates incur or suffer arising out of, or in connection with: ","marks":[],"data":{}}]},{"nodeType":"unordered-list","data":{},"content":[{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"your use of our services (such as the review invitations sent to your consumers, the writing, creation, submission or procurement of fake reviews, any content you provide, or any breach of our guidelines) or any user generated content created by you, originating from you or otherwise relating to you on our platform; and","marks":[],"data":{}}]}]},{"nodeType":"list-item","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"your breach of applicable privacy laws (including, without limitation, any breach of your obligations regarding sending invitations to your consumers) or any act or omission by you which causes a data breach (as defined in Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation) (the “GDPR”)) and/or places us in breach of applicable privacy laws.","marks":[],"data":{}}]}]}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We indemnify you:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We will pay you and each of your affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that you or your affiliates incur or suffer arising out of, or in connection with any third-party claim that our brand marks or services infringe upon the intellectual property rights of any third party, excluding any content submitted by you or any other user generated content. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The indemnification obligations set out in this ","marks":[],"data":{}},{"nodeType":"text","value":"Indemnities","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section are subject to the following: (i) the indemnified party shall provide the indemnifying party with prompt written notice of the third party claim or action; (ii) the indemnifying party shall have the option of assuming control over the defense and/or settlement of such claim; (iii) the indemnified party shall cooperate with the indemnifying party as reasonably requested; provided, however, that such cooperation is at the indemnifying party's sole cost and expense; and (iv) the indemnifying party shall not settle any claim or action on behalf of the indemnified party without first notifying the indemnified party of all details related to such settlement, and receiving the indemnified party's prior written consent.","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Disputes","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"This section outlines how disputes may be resolved.","marks":[{"type":"italic"}],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"47. ","marks":[],"data":{}},{"nodeType":"text","value":"Dispute resolution:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"https://support.trustpilot.com/hc/en-us"},"content":[{"nodeType":"text","value":"support.trustpilot.com","marks":[],"data":{}}]},{"nodeType":"text","value":". If you and we are not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in the ","marks":[],"data":{}},{"nodeType":"text","value":"Our contracting entities and governing law","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" section. ","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"Important housekeeping","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Please take a look over these additional terms.","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":" ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"48. ","marks":[],"data":{}},{"nodeType":"text","value":"No professional advice:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Trustpilot isn’t in the business of giving any kind of professional advice. For example, we do not give any kind of financial, tax or legal advice. We may provide you with information we think might be useful, like our template suggestions for the review invitations you send to your consumers or the insights and analytics you access through your business account, but this should not be seen as advice and we aren’t liable for your use of the information or the conclusions you make from it. It is up to you to ensure that you use our services in a way that is compliant with applicable law.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"49. ","marks":[],"data":{}},{"nodeType":"text","value":"Changes to these terms:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We can make changes to these terms from time to time. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. If a change isn’t material, we may not notify you. It is up to you to ensure that you regularly check, read, understand and agree to the most recent version of these terms, as any changes to these terms will immediately apply to you without any further positive acceptance, confirmation or action by you.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"50. ","marks":[],"data":{}},{"nodeType":"text","value":"Changes to our services:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We may change or discontinue one or more of our services from time to time in our discretion. If we make material changes to the functionality of one of our services, you can contact us and, in our discretion, we’ll either refund the portion of the subscription fee for that service that you’ve prepaid for the remaining part of your subscription period - or give you credit that you can use during the remaining part of your subscription period towards other services that we provide.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"51. ","marks":[],"data":{}},{"nodeType":"text","value":"Events outside our control:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We do our best to control what we can. We or our affiliates aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"52. ","marks":[],"data":{}},{"nodeType":"text","value":"Notices:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Any notice you send to Trustpilot must be sent to ","marks":[],"data":{}},{"nodeType":"hyperlink","data":{"uri":"mailto:support@trustpilot.com"},"content":[{"nodeType":"text","value":"support@trustpilot.com","marks":[],"data":{}}]},{"nodeType":"text","value":". Unless we say otherwise in these terms, any notices we send to you will be sent to the email address you’ve provided to us through your business account or listed on your commercial materials.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"53. ","marks":[],"data":{}},{"nodeType":"text","value":"Blocking your access, disabling your subscription, or refusing to process a payment:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you, your business, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory issue. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also stop users or business accounts from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"54. ","marks":[],"data":{}},{"nodeType":"text","value":"Transfer:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent. Any change in the direct or indirect control of the domains receiving our services (by selling them or otherwise) will be treated as a transfer by you that requires our advance written consent.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"55. ","marks":[],"data":{}},{"nodeType":"text","value":"Survival:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Any section or part of a section that, by its nature, is stated or intended to survive expiry or termination of these terms will continue to apply to you and us even after the terms are terminated (including the ","marks":[],"data":{}},{"nodeType":"text","value":"Limitation of Liability","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" and ","marks":[],"data":{}},{"nodeType":"text","value":"Indemnities sections","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":").","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"56. ","marks":[],"data":{}},{"nodeType":"text","value":"Entire agreement:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" When you agree to these terms, they (and any commercial materials regarding your current subscription, if any) constitute the entire agreement between you and us in relation to its subject matter and supersede anything you and us may have previously discussed or agreed (including any previous version of these terms). ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"57. ","marks":[],"data":{}},{"nodeType":"text","value":"Language:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" We may provide certain commercial materials to you in another language but all other communications and notices made under these terms must be in English. If we provide a translation of these terms, it is for your convenience only and the English language version will take precedence. We will have no responsibility or liability in respect of the content or accuracy of any translated versions of these terms. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"58. ","marks":[],"data":{}},{"nodeType":"text","value":"Enforcement of terms:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored but everything else will remain enforceable.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"59. ","marks":[],"data":{}},{"nodeType":"text","value":"Interpretation:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Words like ‘include’, ‘like’, and ‘for example’ are not words of limitation and where anything is within our discretion we mean our sole discretion.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"60A. ","marks":[],"data":{}},{"nodeType":"text","value":"Our contracting entities and governing law:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" These terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of the Trustpilot entity that you are contracting with as set out in the column entitled “Governing Law” in the table below. ","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"6VWA5nvJhbBCmfuiuBip4l","type":"Entry","createdAt":"2024-03-28T15:55:50.039Z","updatedAt":"2024-03-28T18:27:28.207Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":55,"revision":21,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceTable"}},"locale":"en-US"},"fields":{"title":"Table: Our contracting entities and governing law (updated April 2024)","table":{"data":[{" ":{"text":"If you are registered or you have your principal place of business (if you're unregistered) in one of the following countries then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\nUnited Kingdom, Ireland, Isle of Man, Jersey, Guernsey, Gibraltar."},"Trustpilot Entity And Address":{"text":"Trustpilot Ltd\n\nRegistration number: 08595623\n\nAddress: 5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG"},"Governing Law":{"text":"England and Wales"}},{" ":{"text":"If you are registered or you have your principal place of business (if you're unregistered) in one of the following countries then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table:\n\nUSA, Canada, Mexico."},"Trustpilot Entity And Address":{"text":"Trustpilot Inc.\n\nRegistration number: Not applicable\n\nAddress: 50 West 23rd Street, Suite 1000, New York, NY 10010, USA"},"Governing Law":{"text":"New York, USA"}},{" ":{"text":"If you are registered or you have your principal place of business (if you're unregistered) in any other country not listed above then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table."},"Trustpilot Entity And Address":{"text":"Trustpilot A/S\n\nRegistration number: 30276582\n\nAddress: c/o Trustpilot Limited, 5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG"},"Governing Law":{"text":"England and Wales"}}],"tableHeadings":[{"key":" "},{"key":"Trustpilot Entity And Address"},{"key":"Governing Law"}]}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"Unless we notify you of a different Trustpilot entity in the commercial materials we provide to you when you sign up (in which case the respective Governing Law which applies to your contract with Trustpilot will be as set out in this table), the Trustpilot entity you’re contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in the table above. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"60B. ","marks":[],"data":{}},{"nodeType":"text","value":"Jurisdiction:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If you are contracting with Trustpilot A/S or with Trustpilot Ltd, then you and we both irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation. Similarly, if you are contracting with Trustpilot, Inc., then you and we both irrevocably agree that the Courts of New York, USA shall have exclusive jurisdiction to settle any such dispute or claim. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"61. ","marks":[],"data":{}},{"nodeType":"text","value":"No waiver:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" Our failure to exercise, or delay in exercising, a right, power or remedy provided in these terms or by law will not constitute a waiver of that right, power or remedy. Our waiver of any obligation or breach of these terms shall not operate as a waiver of any other obligation or subsequent breach of these terms.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"62. ","marks":[],"data":{}},{"nodeType":"text","value":"Trustpilot’s information rights:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" You agree to promptly provide information and access for Trustpilot to audit your use of our services and your compliance with these terms and our guidelines. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"For example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page, the templates you use and provide random anonymised examples of invitations. ","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"We will give you reasonable prior notice of any audit. Any audit we undertake will be at our expense and limited to once per calendar year.","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"63. ","marks":[],"data":{}},{"nodeType":"text","value":"Conflicts:","marks":[{"type":"bold"}],"data":{}},{"nodeType":"text","value":" If there is any conflict or inconsistency between these terms and the commercial materials, the commercial materials will take precedence with respect to that conflict or inconsistency.","marks":[],"data":{}}]}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"2n2WI1tONkaMDlStVMIMKV","type":"Entry","createdAt":"2024-02-08T19:52:13.029Z","updatedAt":"2024-02-08T19:52:13.029Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Terms of Use and Sale for Businesses - Version 5 - February 2024","date":"2024-02-07","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(These terms come into effect on 12 February 2024. To see the version of these terms in place prior to 12 February 2024 use the drop-down menu above.)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 5.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Introduction","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot’s review platform allows you to engage with consumers, collect feedback and gather insights - giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our businesses and consumers. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"terms","nodeType":"text"},{"data":{},"marks":[],"value":"” going forward) so that you understand what we expect from you - and also what you can expect from us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Whether you want to use Trustpilot for free or use our paid services, you’ll need to accept these terms so that it’s clear what your and our legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree, or cannot comply, with these terms, you must not access or use any of our services. To be clear, your use of our platform and/or services in any way, including via our free services or any trial, will be governed by these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have questions about Trustpilot, check out our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". And if you still can’t find the answer you are looking for, you can reach out to us at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just so you know, words or expressions defined in “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"quotation marks","nodeType":"text"},{"data":{},"marks":[],"value":"” have the same meanings each time they are used in these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joining and using Trustpilot","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below how to access and use our services and subscribe to our paid services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"You and Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"you","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"your","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the entity or business that you represent. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"we","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"our","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"us","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the Trustpilot entity that you contract with as stated in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"affiliate","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" when we say our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"platform","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app operated by us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"services","nodeType":"text"},{"data":{},"marks":[],"value":"” consist of the Trustpilot business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partner","nodeType":"text"},{"data":{},"marks":[],"value":" section for more information), or on our platform (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"commercial materials","nodeType":"text"},{"data":{},"marks":[],"value":"”). The following points apply to our services: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Our services don’t include any third-party products (please see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party products","nodeType":"text"},{"data":{},"marks":[],"value":" sections below for more information). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Business profile page:","nodeType":"text"},{"data":{},"marks":[],"value":" If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Free plan:","nodeType":"text"},{"data":{},"marks":[],"value":" By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" If you subscribe to one or more services that are not included in our free plan (a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription","nodeType":"text"},{"data":{},"marks":[],"value":"”), then you will also be able to access these services through your business account. The following points will also apply to you:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription period:","nodeType":"text"},{"data":{},"marks":[],"value":" Most subscriptions run for 12 months, but the specific duration of your subscription (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription period","nodeType":"text"},{"data":{},"marks":[],"value":"”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewals:","nodeType":"text"},{"data":{},"marks":[],"value":" At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you or your partner (if applicable) in your quote, order form or similar document, or you or we terminate your subscription - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. If your subscription is not renewed, you will still have access to the services provided in our free plan.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewal pricing:","nodeType":"text"},{"data":{},"marks":[],"value":" To the extent permitted by law and subject to the remainder of these terms, at the end of your then current subscription period we may (without informing you) increase the total price of your subscription by up to 5%, unless: (a) either you or we terminate your subscription in accordance with these terms; or (b) we inform you of a different price increase at least 45 days before your next renewal date. If we increase your price in accordance with this ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewal pricing","nodeType":"text"},{"data":{},"marks":[],"value":" section, then your increased price will take effect on your next renewal date.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"6A.\t","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partners:","nodeType":"text"},{"data":{},"marks":[],"value":" You may also access our services and purchase a subscription through a Trustpilot partner. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"partner","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean an independent third-party authorised by Trustpilot to resell or distribute our services through our various partner programmes. You acknowledge that our partners are completely independent of us, and that these businesses have no authority to enter into any contract, grant any right or provide any promise, guarantee or commitment on our behalf. Because you are using our services you will still need to agree to these terms, however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also administrate the renewal of your subscription in which case you should contact your partner if you have any questions in relation to your renewal. In the event that you fail to pay your partner for your subscription when due (or if your partner fails to pay us for your subscription) then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Domains:","nodeType":"text"},{"data":{},"marks":[],"value":" You promise that you (or one of your affiliates) own or have an exclusive right to operate the domain(s) that you use our systems and services for. If one of your affiliates owns or has an exclusive right to operate a domain that you use our systems and services for, you promise that you have the authority to accept these terms in respect of such domain.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers using our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" If you use our review invitation service, you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In particular, you confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws (as defined in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms). For example, in some countries, review invitation emails are viewed as unsolicited marketing communications that require prior consent from your customers. This means that you may be required to obtain consent from your customers depending on national legislation and you therefore agree not to use our review invitation service to issue invites without obtaining the required consents.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"9. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers outside of our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our services. It is your responsibility alone to make sure that the invitations that you send meet all applicable legal and regulatory requirements, and comply with the guidelines.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"10. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Business account:","nodeType":"text"},{"data":{},"marks":[],"value":" You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You control access to your business account. You decide who is allowed to use and access the services available through your business account (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"authorised users","nodeType":"text"},{"data":{},"marks":[],"value":"”) and what kind of access each of those authorised users has. You can change or stop that access at any time.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for all your authorised users’ activity, their use of our services, and their compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You promise that you’ll keep your information (including a current email address) up to date.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for providing true, accurate and complete information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re also responsible for protecting your username and password from getting stolen or misused.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"11. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"User roles and access:","nodeType":"text"},{"data":{},"marks":[],"value":" You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360012552140-Introduction-to-Roles-and-Permissions"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"12. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Your key responsibilities:","nodeType":"text"},{"data":{},"marks":[],"value":" You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"claimed domains","nodeType":"text"},{"data":{},"marks":[],"value":"”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"13. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Guidelines:","nodeType":"text"},{"data":{},"marks":[],"value":" When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com"},"content":[{"data":{},"marks":[],"value":"legal.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" designated for businesses and for everyone (and any other guidance referred to in these terms) (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"guidelines","nodeType":"text"},{"data":{},"marks":[],"value":"”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for online reviews. We can update and make changes to the guidelines from time to time. Any changes to the guidelines will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"14. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"What we each own:","nodeType":"text"},{"data":{},"marks":[],"value":" We own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who created them and any data you provide us when sending invitations to your consumers. Our ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, registered and unregistered trademarks, designs, code, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"brand marks","nodeType":"text"},{"data":{},"marks":[],"value":"”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You own your logo, brand name, trademarks and other intellectual property (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"customer IP","nodeType":"text"},{"data":{},"marks":[],"value":"”). We have a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"15. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"User generated content:","nodeType":"text"},{"data":{},"marks":[],"value":" Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"user generated content","nodeType":"text"},{"data":{},"marks":[],"value":"”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"16. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Feedback:","nodeType":"text"},{"data":{},"marks":[],"value":" We appreciate any feedback from you about our services and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"17. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot Labs or beta services:","nodeType":"text"},{"data":{},"marks":[],"value":" Occasionally we may offer access to time-limited services or features that have not yet been released by us as a final product to the market – for example, a beta service. Because of the nature of these services, if you choose to use them, you use them at entirely your own risk.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"18. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Problems and support:","nodeType":"text"},{"data":{},"marks":[],"value":" If you have a problem, we have support articles available through our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that should help you with most situations. If you’ve tried our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and still need help, you can find more information about online support for our services from our support team by contacting them at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"19. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Impartiality:","nodeType":"text"},{"data":{},"marks":[],"value":" We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and the brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"20. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Display of names, logos, and reviews:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It is necessary for us to be able to identify the businesses that are reviewed on Trustpilot. Therefore, in a similar way to a directory or a phonebook, you give us the right to display your business name and logo on our platform in order to identify the services or products your business provides. We provide you with control over your business profile page, which means that you are able to modify your name and logo at your discretion. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Furthermore, when you create a business account and use our services you allow us to use your name, logo and examples and visuals of how you are using Trustpilot in the public domain (for example, on your website and in your ads) in corporate, promotional and marketing material and content in the normal course of business. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our ","nodeType":"text"},{"data":{"uri":"https://brand.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" - and only if you use the designs, widgets (like TrustBoxes), images and functionality that we make available to you in your business account. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Any other use or display of our brand marks or content on Trustpilot, including in offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"21. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Don’ts:","nodeType":"text"},{"data":{},"marks":[],"value":" While we can’t cover everything here, here are some important examples of things you must never do:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Undermine the security or integrity of our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use our platform or services in any way that might impair functionality or interfere with other people’s use.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Access our platform or services without permission.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Introduce or upload anything to our platform or services that includes a virus or other malicious code.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Write, submit or procure fake reviews. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Do anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Repackage, resell, or sublicense any data accessed through our platform or services. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Commit fraud or other illegal acts through our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Act in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer. We will not tolerate any abuse or bullying of our Trustpilot employees in any situation and that includes interaction with our support teams.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Remove any Trustpilot brand content or proprietary notices or labels from the platform or the commercial materials.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use the platform, our services or the commercial materials for the purposes of providing any service or functionality which competes with the platform. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Third-party products","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"22. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other services:","nodeType":"text"},{"data":{},"marks":[],"value":" To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party products","nodeType":"text"},{"data":{},"marks":[],"value":"”) and connect them with our platform and services. We, or your partner (if applicable), may help streamline that process for you by making available integrations to third-party products, such as third-party e-commerce platform providers or independent software vendors, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party provider","nodeType":"text"},{"data":{},"marks":[],"value":"” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us. Please remember that we’re not under any obligation to support third-party products and we don’t guarantee the initial, or continuing, interoperability of the platform or our services with any third-party product.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"23. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party terms and descriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" Third-party products are subject to terms and conditions and privacy notices set by their providers. It is your responsibility to review, and ensure you are happy with, any terms and conditions and privacy notices set by third-party providers. These likely include how the third-party providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the third-party providers. While we make reasonable efforts to check the accuracy of those descriptions, the third-party providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products, regardless of whether they are described as “authorised”, “certified”, “recommended” or the like, and we are not liable to you in respect of them. You access and use third-party products and websites at your own risk. You agree to resolve any disagreement between you and a third-party provider regarding a third-party product with that third-party provider directly and not Trustpilot.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Pricing and Payments","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"24. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trials:","nodeType":"text"},{"data":{},"marks":[],"value":" You may be offered a trial of some of our services for a limited or short-term period as set out in the relevant commercial materials provided at the time. We can withdraw or modify your access to those services at our discretion without prior notice and with no liability. After the trial period, your access to those services may be removed in accordance with any terms or restrictions you are notified of at the time. If you want to continue using those services after the trial, you’ll need a subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"25. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" We offer our business users access to our free plan which allows the use of a wide range of Trustpilot services. But to access some of our services, we require you to pay for one of the many subscriptions we offer. In most cases you will need to pay us directly but if you’ve purchased a subscription through a partner, you will (unless we tell you otherwise) need to pay your partner for your subscription. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. If you and us have agreed to make changes to the scope of your subscription during the subscription period (for example, adding another domain or additional services), we may ask you to sign or accept updated commercial materials and in such a case, we reserve the right to increase the price accordingly. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"26. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Standard rates and discounts","nodeType":"text"},{"data":{},"marks":[],"value":": We may update or amend the standard list prices for our services from time to time. Any price discounts, promotions, offers or special terms listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that price discount, promotion, offer or special term for any subsequent subscription periods.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"27. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No refunds or credit:","nodeType":"text"},{"data":{},"marks":[],"value":" Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"28. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Taxes for your use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"29. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Importance of timely payments:","nodeType":"text"},{"data":{},"marks":[],"value":" In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else or unless you have purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription, the fees for each subscription period are owed to us upfront - and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we or your partner (if applicable) have accurate payment information. If we or your partner (if applicable) don’t receive timely payments from you for your subscription, or if we don’t receive timely payments from your partner for your subscription, then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. In cases of late payment for any unpaid amounts, we reserve the right to charge you interest on outstanding amounts, you will also be responsible for any costs reasonably incurred by us in collecting such amounts, including collection costs and legal fees.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Privacy and data use","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" and the ","nodeType":"text"},{"data":{"uri":"/for-businesses/us-privacy-laws-supplement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"U.S. Privacy Laws Supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" which are an important part of these terms, and ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" - all of which provide more detail of how we handle personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"30. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws:","nodeType":"text"},{"data":{},"marks":[],"value":" You and us each agree to comply with all applicable data protection and privacy laws and regulations (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"applicable privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":"”). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"31. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Invitation data:","nodeType":"text"},{"data":{},"marks":[],"value":" When you send (or we send on your behalf) invitations to your consumers asking them to create a review on our platform about your services, your locations and/or your products, we are providing “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"review invitation services","nodeType":"text"},{"data":{},"marks":[],"value":"” to you. If the type of review invitation services we provide to you requires us to receive or process any personal data relating to those consumers (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"invitation data","nodeType":"text"},{"data":{},"marks":[],"value":"”) before they submit a review on our platform in response to an invitation, then:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"these review invitation services will be provided to you: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot A/S if your contract is with Trustpilot A/S; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot Inc. if your contract is with Trustpilot Inc. (however, any data processing in connection with its provision of the review invitation services is subcontracted to Trustpilot A/S which will deliver that to you on Trustpilot, Inc.’s behalf), ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":" provided that, regardless of which entity provides the review invitation services, Trustpilot A/S will at all times be the sole entity within the Trustpilot group which has decision-making authority over, and determines the purposes and means of processing, invitation data; ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" will apply to this processing activity; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"to the extent that we, as a service provider to you, receive data from you about your consumers who are residents of the United States and whose data is protected by the U.S. State data protection and privacy laws, the ","nodeType":"text"},{"data":{"uri":"/for-businesses/us-privacy-laws-supplement"},"content":[{"data":{},"marks":[],"value":"U.S. Privacy Laws Supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" (which is part of these terms) will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you shall not provide us with any PHI (as defined in the Health Insurance Portability and Accountability Act of 1996 (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HIPAA","nodeType":"text"},{"data":{},"marks":[],"value":"”)) in connection with the provision of services under these terms, but to the extent that you are acting as a Covered Entity under HIPAA and there is incidental disclosure of PHI about your consumers to Trustpilot and to the extent that Trustpilot, as a result, is deemed under HIPAA to be acting as a Business Associate, the disclosure of such PHI will be governed by the ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" which is part of these terms and will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"32. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other personal data:","nodeType":"text"},{"data":{},"marks":[],"value":" Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Security is something we take seriously and you should too! You can read all about our practices in our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":". We do what we can to keep your data secure but we need your cooperation to protect our services and your data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"33. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Playing your part to keep your data secure:","nodeType":"text"},{"data":{},"marks":[],"value":" You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Trustpilot’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data - like a first name or last name). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Confidential information","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"34. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Keeping it confidential:","nodeType":"text"},{"data":{},"marks":[],"value":" While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our affiliates, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Termination and suspension","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below when your subscription and/or access to our services can be terminated or suspended.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Your termination rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"35. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If you don’t want your subscription to automatically renew for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll either need to: (a) if you have purchased your subscription directly from us, tell us that by emailing ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" at least 30 days before the end of your current subscription period; or (b) if you have purchased your subscription through a partner, you need to tell your partner in accordance with the terms and conditions you’ve agreed with them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Even after you’ve told us or your partner (if applicable), you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan. If you continue to use our services provided in our free plan after your subscription has ended, these terms will continue to govern your use of those free services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"36. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Terminating your subscription immediately because of our material breach:","nodeType":"text"},{"data":{},"marks":[],"value":" You may terminate your subscription immediately if: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and the breach cannot be remedied; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our service becomes permanently unavailable as a whole, in which case you will receive a pro-rata refund of any prepaid amounts related to the period after the date of termination. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid - but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"37. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Deleting your business account and stopping use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Other than sections of these terms which survive termination (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival","nodeType":"text"},{"data":{},"marks":[],"value":" section), these terms will immediately terminate if you stop using our services and delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our termination and suspension rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"39. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If we don’t want to renew your subscription for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You’ll still have access to the services included in your subscription for the remainder of the current subscription period - and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"40. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination by Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot may also terminate your subscription or access to your business account or all or any of our services immediately if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and the breach cannot be remedied; for example, creating reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to create reviews in a biased way, or using the brand marks to mislead consumers; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have acted in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer, including during interaction with our support teams; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services poses a security risk to our platform; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we determine that your business values or core beliefs are in conflict with ours (which we may refer to as a bad-fit business). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours). If you have already paid then you will not be entitled to any refund or credit, except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period less any fees and/or expenses incurred by us in relation to your subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"41. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Suspension:","nodeType":"text"},{"data":{},"marks":[],"value":" We may suspend all or part of your access and use of our platform and/or services if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think that you are in breach of these terms;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think your use of our services poses a security risk to our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"42. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination or suspension for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"For all users, whether you are on our free plan or have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Liability and indemnity","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"These sections are important as they outline responsibility and liability between us and you, so we urge you to read them closely and in full.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"44. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"DISCLAIMER OF WARRANTIES:","nodeType":"text"},{"data":{},"marks":[],"value":" NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCLUDING ANY APPLICABLE IMPLIED CONDITION, GUARANTEE OR WARRANTY THE EXCLUSION OF WHICH WOULD CONTRAVENE ANY STATUTE OR CAUSE ANY PART OF THESE TERMS TO BE VOID (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"NON-EXCLUDABLE CONDITION","nodeType":"text"},{"data":{},"marks":[],"value":"”), OUR SERVICES AND THE PLATFORM ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE FURTHER DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, THAT OUR SERVICES AND/OR OUR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"45. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"LIMITATION OF LIABILITY:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE OR YOU CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, EACH PARTY’S LIABILITY (AND EACH PARTY’S AFFILIATES’ LIABILITY) TO ONE ANOTHER IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EACH PARTY AND ITS AFFILIATES HAVE NO LIABILITY TO ONE ANOTHER ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EXCLUDING EACH PARTY’S INDEMNITY OBLIGATIONS OUTLINED IN THE ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"INDEMNITIES","nodeType":"text"},{"data":{},"marks":[],"value":" SECTION BELOW, EACH PARTY’S (AND EACH PARTY’S AFFILIATES’) TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, OUR AND OUR AFFILIATES’ LIABILITY IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES HAVE NO LIABILITY ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"46. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"You indemnify us:","nodeType":"text"},{"data":{},"marks":[],"value":" You will pay us and each of our affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that we or our affiliates incur or suffer arising out of, or in connection with: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services (such as the review invitations sent to your consumers, the writing, creation, submission or procurement of fake reviews, any content you provide, or any breach of our guidelines) or any user generated content created by you, originating from you or otherwise relating to you on our platform; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your breach of applicable privacy laws (including, without limitation, any breach of your obligations regarding sending invitations to your consumers) or any act or omission by you which causes a data breach (as defined in Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation) (the “GDPR”)) and/or places us in breach of applicable privacy laws.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"We indemnify you:","nodeType":"text"},{"data":{},"marks":[],"value":" We will pay you and each of your affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that you or your affiliates incur or suffer arising out of, or in connection with any third-party claim that our brand marks or services infringe upon the intellectual property rights of any third party, excluding any content submitted by you or any other user generated content. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The indemnification obligations set out in this ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities","nodeType":"text"},{"data":{},"marks":[],"value":" section are subject to the following: (i) the indemnified party shall provide the indemnifying party with prompt written notice of the third party claim or action; (ii) the indemnifying party shall have the option of assuming control over the defense and/or settlement of such claim; (iii) the indemnified party shall cooperate with the indemnifying party as reasonably requested; provided, however, that such cooperation is at the indemnifying party's sole cost and expense; and (iv) the indemnifying party shall not settle any claim or action on behalf of the indemnified party without first notifying the indemnified party of all details related to such settlement, and receiving the indemnified party's prior written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Disputes","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section outlines how disputes may be resolved.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"47. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Dispute resolution:","nodeType":"text"},{"data":{},"marks":[],"value":" Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us"},"content":[{"data":{},"marks":[],"value":"support.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". If you and we are not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Important housekeeping","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Please take a look over these additional terms.","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"48. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No professional advice:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot isn’t in the business of giving any kind of professional advice. For example, we do not give any kind of financial, tax or legal advice. We may provide you with information we think might be useful, like our template suggestions for the review invitations you send to your consumers or the insights and analytics you access through your business account, but this should not be seen as advice and we aren’t liable for your use of the information or the conclusions you make from it. It is up to you to ensure that you use our services in a way that is compliant with applicable law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"49. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to these terms:","nodeType":"text"},{"data":{},"marks":[],"value":" We can make changes to these terms from time to time. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. If a change isn’t material, we may not notify you. It is up to you to ensure that you regularly check, read, understand and agree to the most recent version of these terms, as any changes to these terms will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"50. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to our services:","nodeType":"text"},{"data":{},"marks":[],"value":" We may change or discontinue one or more of our services from time to time in our discretion. If we make material changes to the functionality of one of our services, you can contact us and, in our discretion, we’ll either refund the portion of the subscription fee for that service that you’ve prepaid for the remaining part of your subscription period - or give you credit that you can use during the remaining part of your subscription period towards other services that we provide.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"51. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Events outside our control:","nodeType":"text"},{"data":{},"marks":[],"value":" We do our best to control what we can. We or our affiliates aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"52. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Notices:","nodeType":"text"},{"data":{},"marks":[],"value":" Any notice you send to Trustpilot must be sent to ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Unless we say otherwise in these terms, any notices we send to you will be sent to the email address you’ve provided to us through your business account or listed on your commercial materials.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"53. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Blocking your access, disabling your subscription, or refusing to process a payment:","nodeType":"text"},{"data":{},"marks":[],"value":" As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you, your business, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory issue. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also stop users or business accounts from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"54. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Transfer:","nodeType":"text"},{"data":{},"marks":[],"value":" We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent. Any change in the direct or indirect control of the domains receiving our services (by selling them or otherwise) will be treated as a transfer by you that requires our advance written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"55. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival:","nodeType":"text"},{"data":{},"marks":[],"value":" Any section or part of a section that, by its nature, is stated or intended to survive expiry or termination of these terms will continue to apply to you and us even after the terms are terminated (including the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Limitation of Liability","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities sections","nodeType":"text"},{"data":{},"marks":[],"value":").","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"56. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Entire agreement:","nodeType":"text"},{"data":{},"marks":[],"value":" When you agree to these terms, they (and any commercial materials regarding your current subscription, if any) constitute the entire agreement between you and us in relation to its subject matter and supersede anything you and us may have previously discussed or agreed (including any previous version of these terms). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"57. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Language:","nodeType":"text"},{"data":{},"marks":[],"value":" We may provide certain commercial materials to you in another language but all other communications and notices made under these terms must be in English. If we provide a translation of these terms, it is for your convenience only and the English language version will take precedence. We will have no responsibility or liability in respect of the content or accuracy of any translated versions of these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"58. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Enforcement of terms:","nodeType":"text"},{"data":{},"marks":[],"value":" If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored but everything else will remain enforceable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"59. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Interpretation:","nodeType":"text"},{"data":{},"marks":[],"value":" Words like ‘include’, ‘like’, and ‘for example’ are not words of limitation and where anything is within our discretion we mean our sole discretion.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60A. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law:","nodeType":"text"},{"data":{},"marks":[],"value":" These terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of the Trustpilot entity that you are contracting with as set out in the column entitled “Governing Law” in the table below.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3t5LLpi5l9Uh03wgg8qYu4","type":"Entry","createdAt":"2023-04-27T11:13:42.013Z","updatedAt":"2024-01-17T21:57:16.658Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceTable"}},"locale":"en-US"},"fields":{"title":"Table: Our contracting entities and governing law","table":{"data":[{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\nUnited Kingdom, Ireland, Isle of Man, Jersey, Guernsey, Gibraltar, Denmark, Norway, Sweden, Finland, Iceland, Italy, Belgium, France, Luxembourg, Martinique, Reunion and Guadeloupe, Netherlands, Curacao, Netherlands Antilles, Germany, Switzerland, Austria, Croatia, Israel, Qatar, Saudi Arabia, Turkey, Spain, Portugal, Malta, Greece, Poland, Cyprus, Estonia, Latvia, Lithuania, Romania, Bulgaria, Hungary, Monaco, Ukraine, Russian Federation, Russia, Czech Republic, Slovakia, Slovenia, Lichtenstein, Andorra, Albania, San Marino, Morocco, United Arab Emirates, Australia, New Zealand, Malaysia, Singapore, Hong Kong, Thailand, China, Philippines, Indonesia, Japan"},"Trustpilot Entity and Address":{"text":"Trustpilot A/S \n\n__Registration number:__ \n30276582 \n\n __Address:__ \n c/o Trustpilot Limited, \n5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG"},"Governing Law":{"text":"England and Wales"}},{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\n USA, Canada, Mexico"},"Trustpilot Entity and Address":{"text":"Trustpilot, Inc. \n\n __Registration number:__ \n Not applicable \n\n__Address:__ \n 50 West 23rd Street, \nSuite 1000, \nNew York, NY 10001, USA"},"Governing Law":{"text":"New York, USA"}}],"tableHeadings":[{"key":" "},{"key":"Trustpilot Entity and Address"},{"key":"Governing Law"}]}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you are registered, or you have your principal place of business (if you’re unregistered), in a country outside of those listed in the table above, we will notify you of the Trustpilot entity that you’re contracting with in the commercial materials we provide to you when you sign up. Depending on which Trustpilot entity you’re contracting with, the Governing Law that applies to your contract with Trustpilot will be as set out in the table above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60B. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Jurisdiction:","nodeType":"text"},{"data":{},"marks":[],"value":" If you are contracting with Trustpilot A/S, then you and we both irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation. Similarly, if you are contracting with Trustpilot, Inc., then you and we both irrevocably agree that the Courts of New York, USA shall have exclusive jurisdiction to settle any such dispute or claim.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"61. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No waiver:","nodeType":"text"},{"data":{},"marks":[],"value":" Our failure to exercise, or delay in exercising, a right, power or remedy provided in these terms or by law will not constitute a waiver of that right, power or remedy. Our waiver of any obligation or breach of these terms shall not operate as a waiver of any other obligation or subsequent breach of these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"62. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot’s information rights:","nodeType":"text"},{"data":{},"marks":[],"value":" You agree to promptly provide information and access for Trustpilot to audit your use of our services and your compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"For example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page, the templates you use and provide random anonymised examples of invitations. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We will give you reasonable prior notice of any audit. Any audit we undertake will be at our expense and limited to once per calendar year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"63. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Conflicts:","nodeType":"text"},{"data":{},"marks":[],"value":" If there is any conflict or inconsistency between these terms and the commercial materials, the commercial materials will take precedence with respect to that conflict or inconsistency.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"rKJ0bPl9OvVRtkOp4BQHa","type":"Entry","createdAt":"2023-09-27T22:23:16.724Z","updatedAt":"2023-10-09T07:55:33.084Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":15,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Terms of use and sale for businesses - Version 4 - October 2023","date":"2023-10-09","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(These terms come into effect on 16 October 2023. To see the version of these terms in place prior to 16 October 2023 use the drop-down menu above.)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 4.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Introduction","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot’s review platform allows you to engage with consumers, collect feedback and gather insights - giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our businesses and consumers. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"terms","nodeType":"text"},{"data":{},"marks":[],"value":"” going forward) so that you understand what we expect from you - and also what you can expect from us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Whether you want to use Trustpilot for free or use our paid services, you’ll need to accept these terms so that it’s clear what your and our legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree, or cannot comply, with these terms, you must not access or use any of our services. To be clear, your use of our platform and/or services in any way, including via our free services or any trial, will be governed by these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have questions about Trustpilot, check out our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". And if you still can’t find the answer you are looking for, you can reach out to us at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just so you know, words or expressions defined in “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"quotation marks","nodeType":"text"},{"data":{},"marks":[],"value":"” have the same meanings each time they are used in these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joining and using Trustpilot","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below how to access and use our services and subscribe to our paid services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"You and Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"you","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"your","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the entity or business that you represent. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"we","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"our","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"us","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the Trustpilot entity that you contract with as stated in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"affiliate","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" when we say our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"platform","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app operated by us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"services","nodeType":"text"},{"data":{},"marks":[],"value":"” consist of the Trustpilot business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partner","nodeType":"text"},{"data":{},"marks":[],"value":" section for more information), or on our platform (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"commercial materials","nodeType":"text"},{"data":{},"marks":[],"value":"”). The following points apply to our services: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Our services don’t include any third-party products (please see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party products","nodeType":"text"},{"data":{},"marks":[],"value":" sections below for more information). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Business profile page:","nodeType":"text"},{"data":{},"marks":[],"value":" If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Free plan:","nodeType":"text"},{"data":{},"marks":[],"value":" By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" If you subscribe to one or more services that are not included in our free plan (a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription","nodeType":"text"},{"data":{},"marks":[],"value":"”), then you will also be able to access these services through your business account. The following points will also apply to you:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription period:","nodeType":"text"},{"data":{},"marks":[],"value":" Most subscriptions run for 12 months, but the specific duration of your subscription (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription period","nodeType":"text"},{"data":{},"marks":[],"value":"”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewals:","nodeType":"text"},{"data":{},"marks":[],"value":" At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you or your partner (if applicable) in your quote, order form or similar document, or you or we terminate your subscription - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. If your subscription is not renewed, you will still have access to the services provided in our free plan.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewal pricing:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"},{"data":{},"marks":[],"value":"To the extent permitted by law and subject to the remainder of these terms, at the end of your then current subscription period we may (without informing you) increase the total price of your subscription by up to 5%, unless: (a) either you or we terminate your subscription in accordance with these terms; or (b) we inform you of a different price increase at least 45 days before your next renewal date. If we increase your price in accordance with this ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewal pricing","nodeType":"text"},{"data":{},"marks":[],"value":" section, then your increased price will take effect on your next renewal date.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"6A.\t","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partners:","nodeType":"text"},{"data":{},"marks":[],"value":" You may also access our services and purchase a subscription through a Trustpilot partner. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"partner","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean an independent third-party authorised by Trustpilot to resell or distribute our services through our various partner programmes. You acknowledge that our partners are completely independent of us, and that these businesses have no authority to enter into any contract, grant any right or provide any promise, guarantee or commitment on our behalf. Because you are using our services you will still need to agree to these terms, however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also administrate the renewal of your subscription in which case you should contact your partner if you have any questions in relation to your renewal. In the event that you fail to pay your partner for your subscription when due (or if your partner fails to pay us for your subscription) then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Domains:","nodeType":"text"},{"data":{},"marks":[],"value":" You promise that you (or one of your affiliates) own or have an exclusive right to operate the domain(s) that you use our systems and services for. If one of your affiliates owns or has an exclusive right to operate a domain that you use our systems and services for, you promise that you have the authority to accept these terms in respect of such domain.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers using our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" If you use our review invitation service, you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In particular, you confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws (as defined in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms). For example, in some countries, review invitation emails are viewed as unsolicited marketing communications that require prior consent from your customers. This means that you may be required to obtain consent from your customers depending on national legislation and you therefore agree not to use our review invitation service to issue invites without obtaining the required consents.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"9. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers outside of our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our services. It is your responsibility alone to make sure that the invitations that you send meet all applicable legal and regulatory requirements, and comply with the guidelines.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"10. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Business account:","nodeType":"text"},{"data":{},"marks":[],"value":" You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You control access to your business account. You decide who is allowed to use and access the services available through your business account (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"authorised users","nodeType":"text"},{"data":{},"marks":[],"value":"”) and what kind of access each of those authorised users has. You can change or stop that access at any time.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for all your authorised users’ activity, their use of our services, and their compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You promise that you’ll keep your information (including a current email address) up to date.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for providing true, accurate and complete information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re also responsible for protecting your username and password from getting stolen or misused.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"11. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"User roles and access:","nodeType":"text"},{"data":{},"marks":[],"value":" You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360012552140-Introduction-to-Roles-and-Permissions"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"12. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Your key responsibilities:","nodeType":"text"},{"data":{},"marks":[],"value":" You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"claimed domains","nodeType":"text"},{"data":{},"marks":[],"value":"”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"13. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Guidelines:","nodeType":"text"},{"data":{},"marks":[],"value":" When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com"},"content":[{"data":{},"marks":[],"value":"legal.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" designated for businesses and for everyone (and any other guidance referred to in these terms) (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"guidelines","nodeType":"text"},{"data":{},"marks":[],"value":"”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for online reviews. We can update and make changes to the guidelines from time to time. Any changes to the guidelines will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"14. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"What we each own:","nodeType":"text"},{"data":{},"marks":[],"value":" We own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who created them and any data you provide us when sending invitations to your consumers. Our ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, registered and unregistered trademarks, designs, code, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"brand marks","nodeType":"text"},{"data":{},"marks":[],"value":"”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You own your logo, brand name, trademarks and other intellectual property (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"customer IP","nodeType":"text"},{"data":{},"marks":[],"value":"”). We have a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"15. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"User generated content:","nodeType":"text"},{"data":{},"marks":[],"value":" Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"user generated content","nodeType":"text"},{"data":{},"marks":[],"value":"”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"16. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Feedback:","nodeType":"text"},{"data":{},"marks":[],"value":" We appreciate any feedback from you about our services and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"17. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot Labs or beta services:","nodeType":"text"},{"data":{},"marks":[],"value":" Occasionally we may offer access to time-limited services or features that have not yet been released by us as a final product to the market – for example, a beta service. Because of the nature of these services, if you choose to use them, you use them at entirely your own risk.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"18. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Problems and support:","nodeType":"text"},{"data":{},"marks":[],"value":" If you have a problem, we have support articles available through our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that should help you with most situations. If you’ve tried our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and still need help, you can find more information about online support for our services from our support team by contacting them at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"19. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Impartiality:","nodeType":"text"},{"data":{},"marks":[],"value":" We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and the brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"20. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Display of names, logos, and reviews:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It is necessary for us to be able to identify the businesses that are reviewed on Trustpilot. Therefore, in a similar way to a directory or a phonebook, you give us the right to display your business name and logo on our platform in order to identify the services or products your business provides. We provide you with control over your business profile page, which means that you are able to modify your name and logo at your discretion. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Furthermore, when you create a business account and use our services you allow us to use your name, logo and examples and visuals of how you are using Trustpilot in the public domain (for example, on your website and in your ads) in corporate, promotional and marketing material and content in the normal course of business. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our ","nodeType":"text"},{"data":{"uri":"https://brand.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" - and only if you use the designs, widgets (like TrustBoxes), images and functionality that we make available to you in your business account. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Any other use or display of our brand marks or content on Trustpilot, including in offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"21. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Don’ts:","nodeType":"text"},{"data":{},"marks":[],"value":" While we can’t cover everything here, here are some important examples of things you must never do:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Undermine the security or integrity of our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use our platform or services in any way that might impair functionality or interfere with other people’s use.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Access our platform or services without permission.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Introduce or upload anything to our platform or services that includes a virus or other malicious code.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Write, submit or procure fake reviews. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Do anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Repackage, resell, or sublicense any data accessed through our platform or services. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Commit fraud or other illegal acts through our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Act in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer. We will not tolerate any abuse or bullying of our Trustpilot employees in any situation and that includes interaction with our support teams.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Remove any Trustpilot brand content or proprietary notices or labels from the platform or the commercial materials.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use the platform, our services or the commercial materials for the purposes of providing any service or functionality which competes with the platform. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Third-party products","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"22. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other services:","nodeType":"text"},{"data":{},"marks":[],"value":" To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party products","nodeType":"text"},{"data":{},"marks":[],"value":"”) and connect them with our platform and services. We, or your partner (if applicable), may help streamline that process for you by making available integrations to third-party products, such as third-party e-commerce platform providers or independent software vendors, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party provider","nodeType":"text"},{"data":{},"marks":[],"value":"” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us. Please remember that we’re not under any obligation to support third-party products and we don’t guarantee the initial, or continuing, interoperability of the platform or our services with any third-party product.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"23. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party terms and descriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" Third-party products are subject to terms and conditions and privacy notices set by their providers. It is your responsibility to review, and ensure you are happy with, any terms and conditions and privacy notices set by third-party providers. These likely include how the third-party providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the third-party providers. While we make reasonable efforts to check the accuracy of those descriptions, the third-party providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products, regardless of whether they are described as “authorised”, “certified”, “recommended” or the like, and we are not liable to you in respect of them. You access and use third-party products and websites at your own risk. You agree to resolve any disagreement between you and a third-party provider regarding a third-party product with that third-party provider directly and not Trustpilot.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Pricing and Payments","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"24. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trials:","nodeType":"text"},{"data":{},"marks":[],"value":" You may be offered a trial of some of our services for a limited or short-term period as set out in the relevant commercial materials provided at the time. We can withdraw or modify your access to those services at our discretion without prior notice and with no liability. After the trial period, your access to those services may be removed in accordance with any terms or restrictions you are notified of at the time. If you want to continue using those services after the trial, you’ll need a subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"25. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" We offer our business users access to our free plan which allows the use of a wide range of Trustpilot services. But to access some of our services, we require you to pay for one of the many subscriptions we offer. In most cases you will need to pay us directly but if you’ve purchased a subscription through a partner, you will (unless we tell you otherwise) need to pay your partner for your subscription. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. If you and us have agreed to make changes to the scope of your subscription during the subscription period (for example, adding another domain or additional services), we may ask you to sign or accept updated commercial materials and in such a case, we reserve the right to increase the price accordingly. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"26. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Standard rates and discounts","nodeType":"text"},{"data":{},"marks":[],"value":": We may update or amend the standard list prices for our services from time to time. Any price discounts, promotions, offers or special terms listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that price discount, promotion, offer or special term for any subsequent subscription periods.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"27. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No refunds or credit:","nodeType":"text"},{"data":{},"marks":[],"value":" Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"28. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Taxes for your use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"29. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Importance of timely payments:","nodeType":"text"},{"data":{},"marks":[],"value":" In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else or unless you have purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription, the fees for each subscription period are owed to us upfront - and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we or your partner (if applicable) have accurate payment information. If we or your partner (if applicable) don’t receive timely payments from you for your subscription, or if we don’t receive timely payments from your partner for your subscription, then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. In cases of late payment for any unpaid amounts, we reserve the right to charge you interest on outstanding amounts, you will also be responsible for any costs reasonably incurred by us in collecting such amounts, including collection costs and legal fees.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Privacy and data use","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" and the ","nodeType":"text"},{"data":{"uri":"/for-businesses/us-privacy-laws-supplement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"U.S. Privacy Laws Supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" which are an important part of these terms, and ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" - all of which provide more detail of how we handle personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"30. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws:","nodeType":"text"},{"data":{},"marks":[],"value":" You and us each agree to comply with all applicable data protection and privacy laws and regulations (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"applicable privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":"”). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"31. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Invitation data:","nodeType":"text"},{"data":{},"marks":[],"value":" When you send (or we send on your behalf) invitations to your consumers asking them to create a review on our platform about your services, your locations and/or your products, we are providing “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"review invitation services","nodeType":"text"},{"data":{},"marks":[],"value":"” to you. If the type of review invitation services we provide to you requires us to receive or process any personal data relating to those consumers (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"invitation data","nodeType":"text"},{"data":{},"marks":[],"value":"”) before they submit a review on our platform in response to an invitation, then:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"these review invitation services will be provided to you: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot A/S if your contract is with Trustpilot A/S; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot Inc. if your contract is with Trustpilot Inc. (however, any data processing in connection with its provision of the review invitation services is subcontracted to Trustpilot A/S which will deliver that to you on Trustpilot, Inc.’s behalf), ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":" provided that, regardless of which entity provides the review invitation services, Trustpilot A/S will at all times be the sole entity within the Trustpilot group which has decision-making authority over, and determines the purposes and means of processing, invitation data; ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" will apply to this processing activity; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"to the extent that we, as a service provider to you, receive data from you about your consumers who are residents of the United States and whose data is protected by the U.S. State data protection and privacy laws, the ","nodeType":"text"},{"data":{"uri":"/for-businesses/us-privacy-laws-supplement"},"content":[{"data":{},"marks":[],"value":"U.S. Privacy Laws Supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" (which is part of these terms) will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you shall not provide us with any PHI (as defined in the Health Insurance Portability and Accountability Act of 1996 (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HIPAA","nodeType":"text"},{"data":{},"marks":[],"value":"”)) in connection with the provision of services under these terms, but to the extent that you are acting as a Covered Entity under HIPAA and there is incidental disclosure of PHI about your consumers to Trustpilot and to the extent that Trustpilot, as a result, is deemed under HIPAA to be acting as a Business Associate, the disclosure of such PHI will be governed by the ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" which is part of these terms and will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"32. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other personal data:","nodeType":"text"},{"data":{},"marks":[],"value":" Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Security is something we take seriously and you should too! You can read all about our practices in our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":". We do what we can to keep your data secure but we need your cooperation to protect our services and your data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"33. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Playing your part to keep your data secure:","nodeType":"text"},{"data":{},"marks":[],"value":" You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Trustpilot’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data - like a first name or last name). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Confidential information","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"34. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Keeping it confidential:","nodeType":"text"},{"data":{},"marks":[],"value":" While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our affiliates, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Termination and suspension","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below when your subscription and/or access to our services can be terminated or suspended.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Your termination rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"35. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If you don’t want your subscription to automatically renew for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll either need to: (a) if you have purchased your subscription directly from us, tell us that by emailing ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" at least 30 days before the end of your current subscription period; or (b) if you have purchased your subscription through a partner, you need to tell your partner in accordance with the terms and conditions you’ve agreed with them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Even after you’ve told us or your partner (if applicable), you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan. If you continue to use our services provided in our free plan after your subscription has ended, these terms will continue to govern your use of those free services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"36. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Terminating your subscription immediately because of our material breach:","nodeType":"text"},{"data":{},"marks":[],"value":" You may terminate your subscription immediately if: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and the breach cannot be remedied; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our service becomes permanently unavailable as a whole, in which case you will receive a pro-rata refund of any prepaid amounts related to the period after the date of termination. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid - but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"37. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Deleting your business account and stopping use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Other than sections of these terms which survive termination (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival","nodeType":"text"},{"data":{},"marks":[],"value":" section), these terms will immediately terminate if you stop using our services and delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our termination and suspension rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"39. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If we don’t want to renew your subscription for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You’ll still have access to the services included in your subscription for the remainder of the current subscription period - and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"40. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination by Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot may also terminate your subscription or access to your business account or all or any of our services immediately if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and the breach cannot be remedied; for example, creating reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to create reviews in a biased way, or using the brand marks to mislead consumers; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have acted in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer, including during interaction with our support teams; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services poses a security risk to our platform; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we determine that your business values or core beliefs are in conflict with ours (which we may refer to as a bad-fit business). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours). If you have already paid then you will not be entitled to any refund or credit, except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period less any fees and/or expenses incurred by us in relation to your subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"41. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Suspension:","nodeType":"text"},{"data":{},"marks":[],"value":" We may suspend all or part of your access and use of our platform and/or services if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think that you are in breach of these terms;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think your use of our services poses a security risk to our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"42. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination or suspension for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"For all users, whether you are on our free plan or have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Liability and indemnity","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"These sections are important as they outline responsibility and liability between us and you, so we urge you to read them closely and in full.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"44. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"DISCLAIMER OF WARRANTIES:","nodeType":"text"},{"data":{},"marks":[],"value":" NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCLUDING ANY APPLICABLE IMPLIED CONDITION, GUARANTEE OR WARRANTY THE EXCLUSION OF WHICH WOULD CONTRAVENE ANY STATUTE OR CAUSE ANY PART OF THESE TERMS TO BE VOID (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"NON-EXCLUDABLE CONDITION","nodeType":"text"},{"data":{},"marks":[],"value":"”), OUR SERVICES AND THE PLATFORM ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE FURTHER DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, THAT OUR SERVICES AND/OR OUR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"45. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"LIMITATION OF LIABILITY:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE OR YOU CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, EACH PARTY’S LIABILITY (AND EACH PARTY’S AFFILIATES’ LIABILITY) TO ONE ANOTHER IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EACH PARTY AND ITS AFFILIATES HAVE NO LIABILITY TO ONE ANOTHER ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EXCLUDING EACH PARTY’S INDEMNITY OBLIGATIONS OUTLINED IN THE ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"INDEMNITIES","nodeType":"text"},{"data":{},"marks":[],"value":" SECTION BELOW, EACH PARTY’S (AND EACH PARTY’S AFFILIATES’) TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, OUR AND OUR AFFILIATES’ LIABILITY IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES HAVE NO LIABILITY ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"46. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"You indemnify us:","nodeType":"text"},{"data":{},"marks":[],"value":" You will pay us and each of our affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that we or our affiliates incur or suffer arising out of, or in connection with: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services (such as the review invitations sent to your consumers, the writing, creation, submission or procurement of fake reviews, any content you provide, or any breach of our guidelines) or any user generated content created by you, originating from you or otherwise relating to you on our platform; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your breach of applicable privacy laws (including, without limitation, any breach of your obligations regarding sending invitations to your consumers) or any act or omission by you which causes a data breach (as defined in Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation) (the “GDPR”)) and/or places us in breach of applicable privacy laws.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"We indemnify you:","nodeType":"text"},{"data":{},"marks":[],"value":" We will pay you and each of your affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that you or your affiliates incur or suffer arising out of, or in connection with any third-party claim that our brand marks or services infringe upon the intellectual property rights of any third party, excluding any content submitted by you or any other user generated content. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The indemnification obligations set out in this ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities","nodeType":"text"},{"data":{},"marks":[],"value":" section are subject to the following: (i) the indemnified party shall provide the indemnifying party with prompt written notice of the third party claim or action; (ii) the indemnifying party shall have the option of assuming control over the defense and/or settlement of such claim; (iii) the indemnified party shall cooperate with the indemnifying party as reasonably requested; provided, however, that such cooperation is at the indemnifying party's sole cost and expense; and (iv) the indemnifying party shall not settle any claim or action on behalf of the indemnified party without first notifying the indemnified party of all details related to such settlement, and receiving the indemnified party's prior written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Disputes","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section outlines how disputes may be resolved.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"47. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Dispute resolution:","nodeType":"text"},{"data":{},"marks":[],"value":" Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us"},"content":[{"data":{},"marks":[],"value":"support.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". If you and we are not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Important housekeeping","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Please take a look over these additional terms.","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"48. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No professional advice:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot isn’t in the business of giving any kind of professional advice. For example, we do not give any kind of financial, tax or legal advice. We may provide you with information we think might be useful, like our template suggestions for the review invitations you send to your consumers or the insights and analytics you access through your business account, but this should not be seen as advice and we aren’t liable for your use of the information or the conclusions you make from it. It is up to you to ensure that you use our services in a way that is compliant with applicable law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"49. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to these terms:","nodeType":"text"},{"data":{},"marks":[],"value":" We can make changes to these terms from time to time. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. If a change isn’t material, we may not notify you. It is up to you to ensure that you regularly check, read, understand and agree to the most recent version of these terms, as any changes to these terms will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"50. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to our services:","nodeType":"text"},{"data":{},"marks":[],"value":" We may change or discontinue one or more of our services from time to time in our discretion. If we make material changes to the functionality of one of our services, you can contact us and, in our discretion, we’ll either refund the portion of the subscription fee for that service that you’ve prepaid for the remaining part of your subscription period - or give you credit that you can use during the remaining part of your subscription period towards other services that we provide.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"51. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Events outside our control:","nodeType":"text"},{"data":{},"marks":[],"value":" We do our best to control what we can. We or our affiliates aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"52. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Notices:","nodeType":"text"},{"data":{},"marks":[],"value":" Any notice you send to Trustpilot must be sent to ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Unless we say otherwise in these terms, any notices we send to you will be sent to the email address you’ve provided to us through your business account.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"53. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Blocking your access, disabling your subscription, or refusing to process a payment:","nodeType":"text"},{"data":{},"marks":[],"value":" As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you, your business, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory issue. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also stop users or business accounts from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"54. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Transfer:","nodeType":"text"},{"data":{},"marks":[],"value":" We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent. Any change in the direct or indirect control of the domains receiving our services (by selling them or otherwise) will be treated as a transfer by you that requires our advance written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"55. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival:","nodeType":"text"},{"data":{},"marks":[],"value":" Any section or part of a section that, by its nature, is stated or intended to survive expiry or termination of these terms will continue to apply to you and us even after the terms are terminated (including the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Limitation of Liability","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities sections","nodeType":"text"},{"data":{},"marks":[],"value":").","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"56. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Entire agreement:","nodeType":"text"},{"data":{},"marks":[],"value":" When you agree to these terms, they (and any commercial materials regarding your current subscription, if any) constitute the entire agreement between you and us in relation to its subject matter and supersede anything you and us may have previously discussed or agreed (including any previous version of these terms). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"57. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Language:","nodeType":"text"},{"data":{},"marks":[],"value":" We may provide certain commercial materials to you in another language but all other communications and notices made under these terms must be in English. If we provide a translation of these terms, it is for your convenience only and the English language version will take precedence. We will have no responsibility or liability in respect of the content or accuracy of any translated versions of these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"58. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Enforcement of terms:","nodeType":"text"},{"data":{},"marks":[],"value":" If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored but everything else will remain enforceable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"59. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Interpretation:","nodeType":"text"},{"data":{},"marks":[],"value":" Words like ‘include’, ‘like’, and ‘for example’ are not words of limitation and where anything is within our discretion we mean our sole discretion.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60A. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law:","nodeType":"text"},{"data":{},"marks":[],"value":" These terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of the Trustpilot entity that you are contracting with as set out in the column entitled “Governing Law” in the table below.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3t5LLpi5l9Uh03wgg8qYu4","type":"Entry","createdAt":"2023-04-27T11:13:42.013Z","updatedAt":"2024-01-17T21:57:16.658Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceTable"}},"locale":"en-US"},"fields":{"title":"Table: Our contracting entities and governing law","table":{"data":[{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\nUnited Kingdom, Ireland, Isle of Man, Jersey, Guernsey, Gibraltar, Denmark, Norway, Sweden, Finland, Iceland, Italy, Belgium, France, Luxembourg, Martinique, Reunion and Guadeloupe, Netherlands, Curacao, Netherlands Antilles, Germany, Switzerland, Austria, Croatia, Israel, Qatar, Saudi Arabia, Turkey, Spain, Portugal, Malta, Greece, Poland, Cyprus, Estonia, Latvia, Lithuania, Romania, Bulgaria, Hungary, Monaco, Ukraine, Russian Federation, Russia, Czech Republic, Slovakia, Slovenia, Lichtenstein, Andorra, Albania, San Marino, Morocco, United Arab Emirates, Australia, New Zealand, Malaysia, Singapore, Hong Kong, Thailand, China, Philippines, Indonesia, Japan"},"Trustpilot Entity and Address":{"text":"Trustpilot A/S \n\n__Registration number:__ \n30276582 \n\n __Address:__ \n c/o Trustpilot Limited, \n5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG"},"Governing Law":{"text":"England and Wales"}},{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\n USA, Canada, Mexico"},"Trustpilot Entity and Address":{"text":"Trustpilot, Inc. \n\n __Registration number:__ \n Not applicable \n\n__Address:__ \n 50 West 23rd Street, \nSuite 1000, \nNew York, NY 10001, USA"},"Governing Law":{"text":"New York, USA"}}],"tableHeadings":[{"key":" "},{"key":"Trustpilot Entity and Address"},{"key":"Governing Law"}]}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you are registered, or you have your principal place of business (if you’re unregistered), in a country outside of those listed in the table above, we will notify you of the Trustpilot entity that you’re contracting with in the commercial materials we provide to you when you sign up. Depending on which Trustpilot entity you’re contracting with, the Governing Law that applies to your contract with Trustpilot will be as set out in the table above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60B. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Jurisdiction:","nodeType":"text"},{"data":{},"marks":[],"value":" If you are contracting with Trustpilot A/S, then you and we both irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation. Similarly, if you are contracting with Trustpilot, Inc., then you and we both irrevocably agree that the Courts of New York, USA shall have exclusive jurisdiction to settle any such dispute or claim.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"61. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No waiver:","nodeType":"text"},{"data":{},"marks":[],"value":" Our failure to exercise, or delay in exercising, a right, power or remedy provided in these terms or by law will not constitute a waiver of that right, power or remedy. Our waiver of any obligation or breach of these terms shall not operate as a waiver of any other obligation or subsequent breach of these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"62. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot’s information rights:","nodeType":"text"},{"data":{},"marks":[],"value":" You agree to promptly provide information and access for Trustpilot to audit your use of our services and your compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"For example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page, the templates you use and provide random anonymised examples of invitations. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We will give you reasonable prior notice of any audit. Any audit we undertake will be at our expense and limited to once per calendar year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"63. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Conflicts:","nodeType":"text"},{"data":{},"marks":[],"value":" If there is any conflict or inconsistency between these terms and the commercial materials, the commercial materials will take precedence with respect to that conflict or inconsistency.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1Dequy15FJEx8F4y4gNzrH","type":"Entry","createdAt":"2023-04-27T11:14:38.781Z","updatedAt":"2023-04-27T11:56:03.833Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Terms of use and sale for businesses - Version 3 - November 2022","date":"2022-11-25","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(These terms come into effect on 10 December 2022. To see the version of these terms in place prior to 10 December 2022 use the drop-down menu above.)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 3.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Introduction","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot’s review platform allows you to engage with consumers, collect feedback and gather insights - giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our businesses and consumers. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"terms","nodeType":"text"},{"data":{},"marks":[],"value":"” going forward) so that you understand what we expect from you - and also what you can expect from us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Whether you want to use Trustpilot for free or use our paid services, you’ll need to accept these terms so that it’s clear what your and our legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree, or cannot comply, with these terms, you must not access or use any of our services. To be clear, your use of our platform and/or services in any way, including via our free services or any trial, will be governed by these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have questions about Trustpilot, check out our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". And if you still can’t find the answer you are looking for, you can reach out to us at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just so you know, words or expressions defined in “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"quotation marks","nodeType":"text"},{"data":{},"marks":[],"value":"” have the same meanings each time they are used in these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joining and using Trustpilot","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below how to access and use our services and subscribe to our paid services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"You and Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"you","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"your","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the entity or business that you represent. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"we","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"our","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"us","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the Trustpilot entity that you contract with as stated in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"affiliate","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" when we say our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"platform","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app operated by us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"services","nodeType":"text"},{"data":{},"marks":[],"value":"” consist of the Trustpilot business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partner","nodeType":"text"},{"data":{},"marks":[],"value":" section for more information), or on our platform (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"commercial materials","nodeType":"text"},{"data":{},"marks":[],"value":"”). The following points apply to our services: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Our services don’t include any third-party products (please see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party products","nodeType":"text"},{"data":{},"marks":[],"value":" sections below for more information). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Business profile page:","nodeType":"text"},{"data":{},"marks":[],"value":" If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Free plan:","nodeType":"text"},{"data":{},"marks":[],"value":" By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"6. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" If you subscribe to one or more services that are not included in our free plan (a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription","nodeType":"text"},{"data":{},"marks":[],"value":"”), then you will also be able to access these services through your business account. The following points will also apply to you:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription period:","nodeType":"text"},{"data":{},"marks":[],"value":" Most subscriptions run for 12 months, but the specific duration of your subscription (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription period","nodeType":"text"},{"data":{},"marks":[],"value":"”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewals:","nodeType":"text"},{"data":{},"marks":[],"value":" At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you or your partner (if applicable) in your quote, order form or similar document, or you or we terminate your subscription - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. If your subscription is not renewed, you will still have access to the services provided in our free plan.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewal pricing:","nodeType":"text"},{"data":{},"marks":[],"value":" If we make any changes to the total non-discounted price of your subscription, we’ll inform you at least 45 days before the next renewal date of your subscription period, which is when the new price will take effect. If we have given you a discount to our normal subscription prices, this discount may end when your subscription renews.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"6A.\t","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partners:","nodeType":"text"},{"data":{},"marks":[],"value":" You may also access our services and purchase a subscription through a Trustpilot partner. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"partner","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean an independent third-party authorised by Trustpilot to resell or distribute our services through our various partner programmes. You acknowledge that our partners are completely independent of us, and that these businesses have no authority to enter into any contract, grant any right or provide any promise, guarantee or commitment on our behalf. Because you are using our services you will still need to agree to these terms, however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also administrate the renewal of your subscription in which case you should contact your partner if you have any questions in relation to your renewal. In the event that you fail to pay your partner for your subscription when due (or if your partner fails to pay us for your subscription) then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"7. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Domains:","nodeType":"text"},{"data":{},"marks":[],"value":" You promise that you (or one of your affiliates) own or have an exclusive right to operate the domain(s) that you use our systems and services for. If one of your affiliates owns or has an exclusive right to operate a domain that you use our systems and services for, you promise that you have the authority to accept these terms in respect of such domain.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"8. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers using our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" If you use our review invitation service, you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In particular, you confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws (as defined in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms). For example, in some countries, review invitation emails are viewed as unsolicited marketing communications that require prior consent from your customers. This means that you may be required to obtain consent from your customers depending on national legislation and you therefore agree not to use our review invitation service to issue invites without obtaining the required consents.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"9. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers outside of our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our services. It is your responsibility alone to make sure that the invitations that you send meet all applicable legal and regulatory requirements, and comply with the guidelines.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"10. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Business account:","nodeType":"text"},{"data":{},"marks":[],"value":" You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You control access to your business account. You decide who is allowed to use and access the services available through your business account (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"authorised users","nodeType":"text"},{"data":{},"marks":[],"value":"”) and what kind of access each of those authorised users has. You can change or stop that access at any time.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for all your authorised users’ activity, their use of our services, and their compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You promise that you’ll keep your information (including a current email address) up to date.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for providing true, accurate and complete information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re also responsible for protecting your username and password from getting stolen or misused.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"11. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"User roles and access:","nodeType":"text"},{"data":{},"marks":[],"value":" You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360012552140-Introduction-to-Roles-and-Permissions"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"12. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Your key responsibilities:","nodeType":"text"},{"data":{},"marks":[],"value":" You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"claimed domains","nodeType":"text"},{"data":{},"marks":[],"value":"”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"13. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Guidelines:","nodeType":"text"},{"data":{},"marks":[],"value":" When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com"},"content":[{"data":{},"marks":[],"value":"legal.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" designated for businesses and for everyone (and any other guidance referred to in these terms) (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"guidelines","nodeType":"text"},{"data":{},"marks":[],"value":"”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for online reviews. We can update and make changes to the guidelines from time to time. Any changes to the guidelines will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"14. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"What we each own:","nodeType":"text"},{"data":{},"marks":[],"value":" We own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who created them and any data you provide us when sending invitations to your consumers. Our ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, registered and unregistered trademarks, designs, code, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"brand marks","nodeType":"text"},{"data":{},"marks":[],"value":"”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You own your logo, brand name, trademarks and other intellectual property (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"customer IP","nodeType":"text"},{"data":{},"marks":[],"value":"”). We have a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"15. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"User generated content:","nodeType":"text"},{"data":{},"marks":[],"value":" Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"user generated content","nodeType":"text"},{"data":{},"marks":[],"value":"”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"16. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Feedback:","nodeType":"text"},{"data":{},"marks":[],"value":" We appreciate any feedback from you about our services and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"17. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot Labs or beta services:","nodeType":"text"},{"data":{},"marks":[],"value":" Occasionally we may offer access to time-limited services or features that have not yet been released by us as a final product to the market – for example, a beta service. Because of the nature of these services, if you choose to use them, you use them at entirely your own risk.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"18. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Problems and support:","nodeType":"text"},{"data":{},"marks":[],"value":" If you have a problem, we have support articles available through our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that should help you with most situations. If you’ve tried our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and still need help, you can find more information about online support for our services from our support team by contacting them at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"19. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Impartiality:","nodeType":"text"},{"data":{},"marks":[],"value":" We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and the brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"20. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Display of names, logos, and reviews:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It is necessary for us to be able to identify the businesses that are reviewed on Trustpilot. Therefore, in a similar way to a directory or a phonebook, you give us the right to display your business name and logo on our platform in order to identify the services or products your business provides. We provide you with control over your business profile page, which means that you are able to modify your name and logo at your discretion. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Furthermore, when you create a business account and use our services you allow us to use your name, logo and examples and visuals of how you are using Trustpilot in the public domain (for example, on your website and in your ads) in corporate, promotional and marketing material and content in the normal course of business. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our ","nodeType":"text"},{"data":{"uri":"https://brand.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" - and only if you use the designs, widgets (like TrustBoxes), images and functionality that we make available to you in your business account. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Any other use or display of our brand marks or content on Trustpilot, including in offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"21. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Don’ts:","nodeType":"text"},{"data":{},"marks":[],"value":" While we can’t cover everything here, here are some important examples of things you must never do:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Undermine the security or integrity of our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use our platform or services in any way that might impair functionality or interfere with other people’s use.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Access our platform or services without permission.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Introduce or upload anything to our platform or services that includes a virus or other malicious code.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Write, submit or procure fake reviews. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Do anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Repackage, resell, or sublicense any data accessed through our platform or services. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Commit fraud or other illegal acts through our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Act in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer. We will not tolerate any abuse or bullying of our Trustpilot employees in any situation and that includes interaction with our support teams.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Remove any Trustpilot brand content or proprietary notices or labels from the platform or the commercial materials.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use the platform, our services or the commercial materials for the purposes of providing any service or functionality which competes with the platform. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Third-party products","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"22. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other services:","nodeType":"text"},{"data":{},"marks":[],"value":" To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party products","nodeType":"text"},{"data":{},"marks":[],"value":"”) and connect them with our platform and services. We, or your partner (if applicable), may help streamline that process for you by making available integrations to third-party products, such as third-party e-commerce platform providers or independent software vendors, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party provider","nodeType":"text"},{"data":{},"marks":[],"value":"” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us. Please remember that we’re not under any obligation to support third-party products and we don’t guarantee the initial, or continuing, interoperability of the platform or our services with any third-party product.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"23. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party terms and descriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" Third-party products are subject to terms and conditions and privacy notices set by their providers. It is your responsibility to review, and ensure you are happy with, any terms and conditions and privacy notices set by third-party providers. These likely include how the third-party providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the third-party providers. While we make reasonable efforts to check the accuracy of those descriptions, the third-party providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products, regardless of whether they are described as “authorised”, “certified”, “recommended” or the like, and we are not liable to you in respect of them. You access and use third-party products and websites at your own risk. You agree to resolve any disagreement between you and a third-party provider regarding a third-party product with that third-party provider directly and not Trustpilot.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Pricing and Payments","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"24. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trials:","nodeType":"text"},{"data":{},"marks":[],"value":" You may be offered a trial of some of our services for a limited or short-term period as set out in the relevant commercial materials provided at the time. We can withdraw or modify your access to those services at our discretion without prior notice and with no liability. After the trial period, your access to those services may be removed in accordance with any terms or restrictions you are notified of at the time. If you want to continue using those services after the trial, you’ll need a subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"25. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" We offer our business users access to our free plan which allows the use of a wide range of Trustpilot services. But to access some of our services, we require you to pay for one of the many subscriptions we offer. In most cases you will need to pay us directly but if you’ve purchased a subscription through a partner, you will (unless we tell you otherwise) need to pay your partner for your subscription. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. If you and us have agreed to make changes to the scope of your subscription during the subscription period (for example, adding another domain or additional services), we may ask you to sign or accept updated commercial materials and in such a case, we reserve the right to increase the price accordingly. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"26. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Discounts:","nodeType":"text"},{"data":{},"marks":[],"value":" Any price discounts listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that discount for successive subscription periods. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"27. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No refunds or credit:","nodeType":"text"},{"data":{},"marks":[],"value":" Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"28. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Taxes for your use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"29. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Importance of timely payments:","nodeType":"text"},{"data":{},"marks":[],"value":" In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else or unless you have purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription, the fees for each subscription period are owed to us upfront - and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we or your partner (if applicable) have accurate payment information. If we or your partner (if applicable) don’t receive timely payments from you for your subscription, or if we don’t receive timely payments from your partner for your subscription, then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. In cases of late payment for any unpaid amounts, we reserve the right to charge you interest on outstanding amounts, you will also be responsible for any costs reasonably incurred by us in collecting such amounts, including collection costs and legal fees.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Privacy and data use","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" and the ","nodeType":"text"},{"data":{"uri":"/for-businesses/us-privacy-laws-supplement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"U.S. Privacy Laws Supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" which are an important part of these terms, and ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" - all of which provide more detail of how we handle personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"30. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws:","nodeType":"text"},{"data":{},"marks":[],"value":" You and us each agree to comply with all applicable data protection and privacy laws and regulations (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"applicable privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":"”). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"31. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Invitation data:","nodeType":"text"},{"data":{},"marks":[],"value":" When you send (or we send on your behalf) invitations to your consumers asking them to create a review on our platform about your services, your locations and/or your products, we are providing “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"review invitation services","nodeType":"text"},{"data":{},"marks":[],"value":"” to you. If the type of review invitation services we provide to you requires us to receive or process any personal data relating to those consumers (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"invitation data","nodeType":"text"},{"data":{},"marks":[],"value":"”) before they submit a review on our platform in response to an invitation, then:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"these review invitation services will be provided to you: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot A/S if your contract is with Trustpilot A/S; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot Inc. if your contract is with Trustpilot Inc. (however, any data processing in connection with its provision of the review invitation services is subcontracted to Trustpilot A/S which will deliver that to you on Trustpilot, Inc.’s behalf), ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":" provided that, regardless of which entity provides the review invitation services, Trustpilot A/S will at all times be the sole entity within the Trustpilot group which has decision-making authority over, and determines the purposes and means of processing, invitation data; ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" will apply to this processing activity; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"to the extent that we, as a service provider to you, receive data from you about your consumers who are residents of the United States and whose data is protected by the U.S. State data protection and privacy laws, the ","nodeType":"text"},{"data":{"uri":"/for-businesses/us-privacy-laws-supplement"},"content":[{"data":{},"marks":[],"value":"U.S. Privacy Laws Supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" (which is part of these terms) will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you shall not provide us with any PHI (as defined in the Health Insurance Portability and Accountability Act of 1996 (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HIPAA","nodeType":"text"},{"data":{},"marks":[],"value":"”)) in connection with the provision of services under these terms, but to the extent that you are acting as a Covered Entity under HIPAA and there is incidental disclosure of PHI about your consumers to Trustpilot and to the extent that Trustpilot, as a result, is deemed under HIPAA to be acting as a Business Associate, the disclosure of such PHI will be governed by the ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" which is part of these terms and will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"32. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other personal data:","nodeType":"text"},{"data":{},"marks":[],"value":" Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Security is something we take seriously and you should too! You can read all about our practices in our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":". We do what we can to keep your data secure but we need your cooperation to protect our services and your data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"33. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Playing your part to keep your data secure:","nodeType":"text"},{"data":{},"marks":[],"value":" You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Trustpilot’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data - like a first name or last name). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Confidential information","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"34. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Keeping it confidential:","nodeType":"text"},{"data":{},"marks":[],"value":" While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our affiliates, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Termination and suspension","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below when your subscription and/or access to our services can be terminated or suspended.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Your termination rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"35. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If you don’t want your subscription to automatically renew for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll either need to: (a) if you have purchased your subscription directly from us, tell us that by emailing ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" at least 30 days before the end of your current subscription period; or (b) if you have purchased your subscription through a partner, you need to tell your partner in accordance with the terms and conditions you’ve agreed with them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Even after you’ve told us or your partner (if applicable), you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan. If you continue to use our services provided in our free plan after your subscription has ended, these terms will continue to govern your use of those free services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"36. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Terminating your subscription immediately because of our material breach:","nodeType":"text"},{"data":{},"marks":[],"value":" You may terminate your subscription immediately if: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and the breach cannot be remedied; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our service becomes permanently unavailable as a whole, in which case you will receive a pro-rata refund of any prepaid amounts related to the period after the date of termination. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid - but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"37. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Deleting your business account and stopping use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Other than sections of these terms which survive termination (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival","nodeType":"text"},{"data":{},"marks":[],"value":" section), these terms will immediately terminate if you stop using our services and delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our termination and suspension rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"39. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If we don’t want to renew your subscription for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You’ll still have access to the services included in your subscription for the remainder of the current subscription period - and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"40. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination by Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot may also terminate your subscription or access to your business account or all or any of our services immediately if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and the breach cannot be remedied; for example, creating reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to create reviews in a biased way, or using the brand marks to mislead consumers; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have acted in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer, including during interaction with our support teams; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services poses a security risk to our platform; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we determine that your business values or core beliefs are in conflict with ours (which we may refer to as a bad-fit business). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours). If you have already paid then you will not be entitled to any refund or credit, except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period less any fees and/or expenses incurred by us in relation to your subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"41. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Suspension:","nodeType":"text"},{"data":{},"marks":[],"value":" We may suspend all or part of your access and use of our platform and/or services if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think that you are in breach of these terms;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think your use of our services poses a security risk to our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"42. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination or suspension for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"For all users, whether you are on our free plan or have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Liability and indemnity","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"These sections are important as they outline responsibility and liability between us and you, so we urge you to read them closely and in full.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"44. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"DISCLAIMER OF WARRANTIES:","nodeType":"text"},{"data":{},"marks":[],"value":" NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCLUDING ANY APPLICABLE IMPLIED CONDITION, GUARANTEE OR WARRANTY THE EXCLUSION OF WHICH WOULD CONTRAVENE ANY STATUTE OR CAUSE ANY PART OF THESE TERMS TO BE VOID (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"NON-EXCLUDABLE CONDITION","nodeType":"text"},{"data":{},"marks":[],"value":"”), OUR SERVICES AND THE PLATFORM ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE FURTHER DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, THAT OUR SERVICES AND/OR OUR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"45. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"LIMITATION OF LIABILITY:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE OR YOU CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, EACH PARTY’S LIABILITY (AND EACH PARTY’S AFFILIATES’ LIABILITY) TO ONE ANOTHER IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EACH PARTY AND ITS AFFILIATES HAVE NO LIABILITY TO ONE ANOTHER ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EXCLUDING EACH PARTY’S INDEMNITY OBLIGATIONS OUTLINED IN THE ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"INDEMNITIES","nodeType":"text"},{"data":{},"marks":[],"value":" SECTION BELOW, EACH PARTY’S (AND EACH PARTY’S AFFILIATES’) TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, OUR AND OUR AFFILIATES’ LIABILITY IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES HAVE NO LIABILITY ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"46. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"You indemnify us:","nodeType":"text"},{"data":{},"marks":[],"value":" You will pay us and each of our affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that we or our affiliates incur or suffer arising out of, or in connection with: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services (such as the review invitations sent to your consumers, the writing, creation, submission or procurement of fake reviews, any content you provide, or any breach of our guidelines) or any user generated content created by you, originating from you or otherwise relating to you on our platform; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your breach of applicable privacy laws (including, without limitation, any breach of your obligations regarding sending invitations to your consumers) or any act or omission by you which causes a data breach (as defined in Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation) (the “GDPR”)) and/or places us in breach of applicable privacy laws.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"We indemnify you:","nodeType":"text"},{"data":{},"marks":[],"value":" We will pay you and each of your affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that you or your affiliates incur or suffer arising out of, or in connection with any third-party claim that our brand marks or services infringe upon the intellectual property rights of any third party, excluding any content submitted by you or any other user generated content. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The indemnification obligations set out in this ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities","nodeType":"text"},{"data":{},"marks":[],"value":" section are subject to the following: (i) the indemnified party shall provide the indemnifying party with prompt written notice of the third party claim or action; (ii) the indemnifying party shall have the option of assuming control over the defense and/or settlement of such claim; (iii) the indemnified party shall cooperate with the indemnifying party as reasonably requested; provided, however, that such cooperation is at the indemnifying party's sole cost and expense; and (iv) the indemnifying party shall not settle any claim or action on behalf of the indemnified party without first notifying the indemnified party of all details related to such settlement, and receiving the indemnified party's prior written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Disputes","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section outlines how disputes may be resolved.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"47. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Dispute resolution:","nodeType":"text"},{"data":{},"marks":[],"value":" Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us"},"content":[{"data":{},"marks":[],"value":"support.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". If you and we are not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Important housekeeping","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Please take a look over these additional terms.","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"48. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No professional advice:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot isn’t in the business of giving any kind of professional advice. For example, we do not give any kind of financial, tax or legal advice. We may provide you with information we think might be useful, like our template suggestions for the review invitations you send to your consumers or the insights and analytics you access through your business account, but this should not be seen as advice and we aren’t liable for your use of the information or the conclusions you make from it. It is up to you to ensure that you use our services in a way that is compliant with applicable law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"49. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to these terms:","nodeType":"text"},{"data":{},"marks":[],"value":" We can make changes to these terms from time to time. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. If a change isn’t material, we may not notify you. It is up to you to ensure that you regularly check, read, understand and agree to the most recent version of these terms, as any changes to these terms will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"50. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to our services:","nodeType":"text"},{"data":{},"marks":[],"value":" We may change or discontinue one or more of our services from time to time in our discretion. If we make material changes to the functionality of one of our services, you can contact us and, in our discretion, we’ll either refund the portion of the subscription fee for that service that you’ve prepaid for the remaining part of your subscription period - or give you credit that you can use during the remaining part of your subscription period towards other services that we provide.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"51. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Events outside our control:","nodeType":"text"},{"data":{},"marks":[],"value":" We do our best to control what we can. We or our affiliates aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"52. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Notices:","nodeType":"text"},{"data":{},"marks":[],"value":" Any notice you send to Trustpilot must be sent to ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Unless we say otherwise in these terms, any notices we send to you will be sent to the email address you’ve provided to us through your business account.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"53. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Blocking your access, disabling your subscription, or refusing to process a payment:","nodeType":"text"},{"data":{},"marks":[],"value":" As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you, your business, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory issue. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also stop users or business accounts from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"54. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Transfer:","nodeType":"text"},{"data":{},"marks":[],"value":" We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent. Any change in the direct or indirect control of the domains receiving our services (by selling them or otherwise) will be treated as a transfer by you that requires our advance written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"55. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival:","nodeType":"text"},{"data":{},"marks":[],"value":" Any section or part of a section that, by its nature, is stated or intended to survive expiry or termination of these terms will continue to apply to you and us even after the terms are terminated (including the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Limitation of Liability","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities sections","nodeType":"text"},{"data":{},"marks":[],"value":").","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"56. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Entire agreement:","nodeType":"text"},{"data":{},"marks":[],"value":" When you agree to these terms, they (and any commercial materials regarding your current subscription, if any) constitute the entire agreement between you and us in relation to its subject matter and supersede anything you and us may have previously discussed or agreed (including any previous version of these terms). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"57. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Language:","nodeType":"text"},{"data":{},"marks":[],"value":" We may provide certain commercial materials to you in another language but all other communications and notices made under these terms must be in English. If we provide a translation of these terms, it is for your convenience only and the English language version will take precedence. We will have no responsibility or liability in respect of the content or accuracy of any translated versions of these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"58. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Enforcement of terms:","nodeType":"text"},{"data":{},"marks":[],"value":" If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored but everything else will remain enforceable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"59. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Interpretation:","nodeType":"text"},{"data":{},"marks":[],"value":" Words like ‘include’, ‘like’, and ‘for example’ are not words of limitation and where anything is within our discretion we mean our sole discretion.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60A. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law:","nodeType":"text"},{"data":{},"marks":[],"value":" These terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of the Trustpilot entity that you are contracting with as set out in the column entitled “Governing Law” in the table below.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3t5LLpi5l9Uh03wgg8qYu4","type":"Entry","createdAt":"2023-04-27T11:13:42.013Z","updatedAt":"2024-01-17T21:57:16.658Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceTable"}},"locale":"en-US"},"fields":{"title":"Table: Our contracting entities and governing law","table":{"data":[{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\nUnited Kingdom, Ireland, Isle of Man, Jersey, Guernsey, Gibraltar, Denmark, Norway, Sweden, Finland, Iceland, Italy, Belgium, France, Luxembourg, Martinique, Reunion and Guadeloupe, Netherlands, Curacao, Netherlands Antilles, Germany, Switzerland, Austria, Croatia, Israel, Qatar, Saudi Arabia, Turkey, Spain, Portugal, Malta, Greece, Poland, Cyprus, Estonia, Latvia, Lithuania, Romania, Bulgaria, Hungary, Monaco, Ukraine, Russian Federation, Russia, Czech Republic, Slovakia, Slovenia, Lichtenstein, Andorra, Albania, San Marino, Morocco, United Arab Emirates, Australia, New Zealand, Malaysia, Singapore, Hong Kong, Thailand, China, Philippines, Indonesia, Japan"},"Trustpilot Entity and Address":{"text":"Trustpilot A/S \n\n__Registration number:__ \n30276582 \n\n __Address:__ \n c/o Trustpilot Limited, \n5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG"},"Governing Law":{"text":"England and Wales"}},{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\n USA, Canada, Mexico"},"Trustpilot Entity and Address":{"text":"Trustpilot, Inc. \n\n __Registration number:__ \n Not applicable \n\n__Address:__ \n 50 West 23rd Street, \nSuite 1000, \nNew York, NY 10001, USA"},"Governing Law":{"text":"New York, USA"}}],"tableHeadings":[{"key":" "},{"key":"Trustpilot Entity and Address"},{"key":"Governing Law"}]}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you are registered, or you have your principal place of business (if you’re unregistered), in a country outside of those listed in the table above, we will notify you of the Trustpilot entity that you’re contracting with in the commercial materials we provide to you when you sign up. Depending on which Trustpilot entity you’re contracting with, the Governing Law that applies to your contract with Trustpilot will be as set out in the table above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60B. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Jurisdiction:","nodeType":"text"},{"data":{},"marks":[],"value":" If you are contracting with Trustpilot A/S, then you and we both irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation. Similarly, if you are contracting with Trustpilot, Inc., then you and we both irrevocably agree that the Courts of New York, USA shall have exclusive jurisdiction to settle any such dispute or claim.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"61. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No waiver:","nodeType":"text"},{"data":{},"marks":[],"value":" Our failure to exercise, or delay in exercising, a right, power or remedy provided in these terms or by law will not constitute a waiver of that right, power or remedy. Our waiver of any obligation or breach of these terms shall not operate as a waiver of any other obligation or subsequent breach of these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"62. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot’s information rights:","nodeType":"text"},{"data":{},"marks":[],"value":" You agree to promptly provide information and access for Trustpilot to audit your use of our services and your compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"For example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page, the templates you use and provide random anonymised examples of invitations. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We will give you reasonable prior notice of any audit. Any audit we undertake will be at our expense and limited to once per calendar year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"63. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Conflicts:","nodeType":"text"},{"data":{},"marks":[],"value":" If there is any conflict or inconsistency between these terms and the commercial materials, the commercial materials will take precedence with respect to that conflict or inconsistency.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"kBavgFbzDtLsOmA2Eh6Z7","type":"Entry","createdAt":"2023-04-27T11:14:54.880Z","updatedAt":"2023-04-27T11:56:18.851Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Terms of use and sale for businesses - Version 2 - April 2022","date":"2022-04-05","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"(These terms come into effect on 18 April 2022. To see the version of these terms in place prior to 18 April 2022 use the drop-down menu above.)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 2.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Introduction","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot’s review platform allows you to engage with consumers, collect feedback and gather insights - giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our businesses and consumers. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"terms","nodeType":"text"},{"data":{},"marks":[],"value":"” going forward) so that you understand what we expect from you - and also what you can expect from us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Whether you want to use Trustpilot for free or use our paid services, you’ll need to accept these terms so that it’s clear what your and our legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree, or cannot comply, with these terms, you must not access or use any of our services. To be clear, your use of our platform and/or services in any way, including via our free services or any trial, will be governed by these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have questions about Trustpilot, check out our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". And if you still can’t find the answer you are looking for, you can reach out to us at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just so you know, words or expressions defined in “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"quotation marks","nodeType":"text"},{"data":{},"marks":[],"value":"” have the same meanings each time they are used in these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joining and using Trustpilot","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below how to access and use our services and subscribe to our paid services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"You and Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"you","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"your","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the entity or business that you represent. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"we","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"our","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"us","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the Trustpilot entity that you contract with as stated in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"affiliate","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" when we say our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"platform","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app operated by us. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"services","nodeType":"text"},{"data":{},"marks":[],"value":"” consist of the Trustpilot business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide to you or your partner if applicable (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partner","nodeType":"text"},{"data":{},"marks":[],"value":" section for more information), or on our platform (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"commercial materials","nodeType":"text"},{"data":{},"marks":[],"value":"”). The following points apply to our services: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We can’t guarantee that our services and platform will be compatible with your browser, network, or computer set-up. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Our services don’t include any third-party products (please see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party products","nodeType":"text"},{"data":{},"marks":[],"value":" sections below for more information). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Business profile page:","nodeType":"text"},{"data":{},"marks":[],"value":" If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Free plan:","nodeType":"text"},{"data":{},"marks":[],"value":" By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" If you subscribe to one or more services that are not included in our free plan (a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription","nodeType":"text"},{"data":{},"marks":[],"value":"”), then you will also be able to access these services through your business account. The following points will also apply to you:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription period:","nodeType":"text"},{"data":{},"marks":[],"value":" Most subscriptions run for 12 months, but the specific duration of your subscription (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription period","nodeType":"text"},{"data":{},"marks":[],"value":"”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewals:","nodeType":"text"},{"data":{},"marks":[],"value":" At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you or your partner (if applicable) in your quote, order form or similar document, or you or we terminate your subscription - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. If your subscription is not renewed, you will still have access to the services provided in our free plan.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewal pricing:","nodeType":"text"},{"data":{},"marks":[],"value":" If we make any changes to the total non-discounted price of your subscription, we’ll inform you at least 45 days before the next renewal date of your subscription period, which is when the new price will take effect. If we have given you a discount to our normal subscription prices, this discount may end when your subscription renews.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"6A.\t","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Partners:","nodeType":"text"},{"data":{},"marks":[],"value":" You may also access our services and purchase a subscription through a Trustpilot partner. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"partner","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean an independent third-party authorised by Trustpilot to resell or distribute our services through our various partner programmes. You acknowledge that our partners are completely independent of us, and that these businesses have no authority to enter into any contract, grant any right or provide any promise, guarantee or commitment on our behalf. Because you are using our services you will still need to agree to these terms, however, any terms and conditions governing transactions and/or arrangements solely between you and your partner (such as any professional services provided to you by your partner or any third-party products sold to you by your partner) shall not form part of these terms. Your partner may also administrate the renewal of your subscription in which case you should contact your partner if you have any questions in relation to your renewal. In the event that you fail to pay your partner for your subscription when due (or if your partner fails to pay us for your subscription) then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Domains:","nodeType":"text"},{"data":{},"marks":[],"value":" You promise that you (or one of your affiliates) own or have an exclusive right to operate the domain(s) that you use our systems and services for. If one of your affiliates owns or has an exclusive right to operate a domain that you use our systems and services for, you promise that you have the authority to accept these terms in respect of such domain.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers using our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" If you use our review invitation service, you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In particular, you confirm that the content of each invitation will comply with all applicable legal and regulatory requirements, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws (as defined in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":" section of these terms). For example, in some countries, review invitation emails are viewed as unsolicited marketing communications that require prior consent from your customers. This means that you may be required to obtain consent from your customers depending on national legislation and you therefore agree not to use our review invitation service to issue invites without obtaining the required consents.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers outside of our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to create reviews on your business profile page), you agree that you are accessing and using our services. It is your responsibility alone to make sure that the invitations that you send meet all applicable legal and regulatory requirements, and comply with the guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Business account:","nodeType":"text"},{"data":{},"marks":[],"value":" You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You control access to your business account. You decide who is allowed to use and access the services available through your business account (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"authorised users","nodeType":"text"},{"data":{},"marks":[],"value":"”) and what kind of access each of those authorised users has. You can change or stop that access at any time.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for all your authorised users’ activity, their use of our services, and their compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You promise that you’ll keep your information (including a current email address) up to date.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for providing true, accurate and complete information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re also responsible for protecting your username and password from getting stolen or misused.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You have the right to let your affiliates access and use our services under these terms, however, if you do so you are responsible for ensuring that your affiliates comply with these terms and our guidelines, and you are liable for their actions and omissions as if they were your own.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"User roles and access:","nodeType":"text"},{"data":{},"marks":[],"value":" You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account is subject to these terms and our guidelines. You’re liable for each of your authorised user’s acts and omissions. It is up to you to ensure that each of your authorised users is fully aware of their obligations and restrictions under these terms and our guidelines. If you’d like to read more about user roles and levels of access, check out the information on our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360012552140-Introduction-to-Roles-and-Permissions"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Your key responsibilities:","nodeType":"text"},{"data":{},"marks":[],"value":" You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"claimed domains","nodeType":"text"},{"data":{},"marks":[],"value":"”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Guidelines:","nodeType":"text"},{"data":{},"marks":[],"value":" When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com"},"content":[{"data":{},"marks":[],"value":"legal.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" designated for businesses and for everyone (and any other guidance referred to in these terms) (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"guidelines","nodeType":"text"},{"data":{},"marks":[],"value":"”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for online reviews. We can update and make changes to the guidelines from time to time. Any changes to the guidelines will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What we each own:","nodeType":"text"},{"data":{},"marks":[],"value":" We own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who created them and any data you provide us when sending invitations to your consumers. Our ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, registered and unregistered trademarks, designs, code, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"brand marks","nodeType":"text"},{"data":{},"marks":[],"value":"”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You own your logo, brand name, trademarks and other intellectual property (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"customer IP","nodeType":"text"},{"data":{},"marks":[],"value":"”). We have a right to use your customer IP for the purposes of providing, administering and ensuring the proper operation of the services, the platform and related systems, and to perform our rights and obligations under these terms.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"User generated content:","nodeType":"text"},{"data":{},"marks":[],"value":" Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"user generated content","nodeType":"text"},{"data":{},"marks":[],"value":"”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Feedback:","nodeType":"text"},{"data":{},"marks":[],"value":" We appreciate any feedback from you about our services and may use it forever without restriction or payment to you. To be clear, this means that if you provide any written content or feedback to us, we can use, quote and/or refer to that content or feedback at our discretion. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot Labs or beta services:","nodeType":"text"},{"data":{},"marks":[],"value":" Occasionally we may offer access to time-limited services or features that have not yet been released by us as a final product to the market – for example, a beta service. Because of the nature of these services, if you choose to use them, you use them at entirely your own risk.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Problems and support:","nodeType":"text"},{"data":{},"marks":[],"value":" If you have a problem, we have support articles available through our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that should help you with most situations. If you’ve tried our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and still need help, you can find more information about online support for our services from our support team by contacting them at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Impartiality:","nodeType":"text"},{"data":{},"marks":[],"value":" We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and the brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Display of names, logos, and reviews:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"It is necessary for us to be able to identify the businesses that are reviewed on Trustpilot. Therefore, in a similar way to a directory or a phonebook, you give us the right to display your business name and logo on our platform in order to identify the services or products your business provides. We provide you with control over your business profile page, which means that you are able to modify your name and logo at your discretion. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Furthermore, when you create a business account and use our services you allow us to use your name, logo and examples and visuals of how you are using Trustpilot in the public domain (for example, on your website and in your ads) in corporate, promotional and marketing material and content in the normal course of business. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/206289947-Trustpilot-Brand-Assets-Style-Guide"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" - and only if you use the designs, widgets (like TrustBoxes), images and functionality that we make available to you in your business account. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Any other use or display of our brand marks or content on Trustpilot, including in offline or online advertising, is only permitted in accordance with our guidelines. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Don’ts:","nodeType":"text"},{"data":{},"marks":[],"value":" While we can’t cover everything here, here are some important examples of things you must never do:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Undermine the security or integrity of our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use our platform or services in any way that might impair functionality or interfere with other people’s use.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Access our platform or services without permission.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Introduce or upload anything to our platform or services that includes a virus or other malicious code.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Write, submit or procure fake reviews. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Do anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Repackage, resell, or sublicense any data accessed through our platform or services. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Commit fraud or other illegal acts through our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Act in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer. We will not tolerate any abuse or bullying of our Trustpilot employees in any situation and that includes interaction with our support teams.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Remove any Trustpilot brand content or proprietary notices or labels from the platform or the commercial materials.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use the platform, our services or the commercial materials for the purposes of providing any service or functionality which competes with the platform. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Third-party products","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"22. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other services:","nodeType":"text"},{"data":{},"marks":[],"value":" To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party products","nodeType":"text"},{"data":{},"marks":[],"value":"”) and connect them with our platform and services. We, or your partner (if applicable), may help streamline that process for you by making available integrations to third-party products, such as third-party e-commerce platform providers or independent software vendors, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party provider","nodeType":"text"},{"data":{},"marks":[],"value":"” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us. Please remember that we’re not under any obligation to support third-party products and we don’t guarantee the initial, or continuing, interoperability of the platform or our services with any third-party product.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"23. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party terms and descriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" Third-party products are subject to terms and conditions and privacy notices set by their providers. It is your responsibility to review, and ensure you are happy with, any terms and conditions and privacy notices set by third-party providers. These likely include how the third-party providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the third-party providers. While we make reasonable efforts to check the accuracy of those descriptions, the third-party providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products, regardless of whether they are described as “authorised”, “certified”, “recommended” or the like, and we are not liable to you in respect of them. You access and use third-party products and websites at your own risk. You agree to resolve any disagreement between you and a third-party provider regarding a third-party product with that third-party provider directly and not Trustpilot.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Pricing and Payments","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"24. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trials:","nodeType":"text"},{"data":{},"marks":[],"value":" You may be offered a trial of some of our services for a limited or short-term period as set out in the relevant commercial materials provided at the time. We can withdraw or modify your access to those services at our discretion without prior notice and with no liability. After the trial period, your access to those services may be removed in accordance with any terms or restrictions you are notified of at the time. If you want to continue using those services after the trial, you’ll need a subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"25. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" We offer our business users access to our free plan which allows the use of a wide range of Trustpilot services. But to access some of our services, we require you to pay for one of the many subscriptions we offer. In most cases you will need to pay us directly but if you’ve purchased a subscription through a partner, you will (unless we tell you otherwise) need to pay your partner for your subscription. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. If you and us have agreed to make changes to the scope of your subscription during the subscription period (for example, adding another domain or additional services), we may ask you to sign or accept updated commercial materials and in such a case, we reserve the right to increase the price accordingly. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"26. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Discounts:","nodeType":"text"},{"data":{},"marks":[],"value":" Any price discounts listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that discount for successive subscription periods. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"27. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No refunds or credit:","nodeType":"text"},{"data":{},"marks":[],"value":" Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"28. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Taxes for your use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"29. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Importance of timely payments:","nodeType":"text"},{"data":{},"marks":[],"value":" In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else or unless you have purchased your subscription through a partner and we have agreed that you should pay your partner for your subscription, the fees for each subscription period are owed to us upfront - and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we or your partner (if applicable) have accurate payment information. If we or your partner (if applicable) don’t receive timely payments from you for your subscription, or if we don’t receive timely payments from your partner for your subscription, then we may suspend, or even end, your access to our services - see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Termination and suspension","nodeType":"text"},{"data":{},"marks":[],"value":" section. In cases of late payment for any unpaid amounts, we reserve the right to charge you interest on outstanding amounts, you will also be responsible for any costs reasonably incurred by us in collecting such amounts, including collection costs and legal fees.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Privacy and data use","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We may receive and process personal data relating to your consumers and your authorised users, which we cover below. Please also read our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" and ","nodeType":"text"},{"data":{"uri":"/for-businesses/ccpa-supplement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"the U.S. Privacy Laws Supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" which are an important part of these terms, and ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" - all of which provide more detail of how we handle personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"30. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws:","nodeType":"text"},{"data":{},"marks":[],"value":" You and us each agree to comply with all applicable data protection and privacy laws and regulations (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"applicable privacy laws","nodeType":"text"},{"data":{},"marks":[],"value":"”). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"31. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Invitation data:","nodeType":"text"},{"data":{},"marks":[],"value":" When you send (or we send on your behalf) invitations to your consumers asking them to create a review on our platform about your services, your locations and/or your products, we are providing “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"review invitation services","nodeType":"text"},{"data":{},"marks":[],"value":"” to you. If the type of review invitation services we provide to you requires us to receive or process any personal data relating to those consumers (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"invitation data","nodeType":"text"},{"data":{},"marks":[],"value":"”) before they submit a review on our platform in response to an invitation, then:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"these review invitation services will be provided to you: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot A/S if your contract is with Trustpilot A/S; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot Inc. if your contract is with Trustpilot Inc. (however, any data processing in connection with its provision of the review invitation services is subcontracted to Trustpilot A/S which will deliver that to you on Trustpilot, Inc.’s behalf), provided that, regardless of which entity provides the review invitation services, Trustpilot A/S will at all times be the sole entity within the Trustpilot group which has decision-making authority over, and determines the purposes and means of processing, invitation data; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" will apply to this processing activity; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"to the extent that we, as a service provider to you, receive data from you about your consumers who are residents of the United States and whose data is protected by the U.S. State data protection and privacy laws, the U.S. Privacy Laws Supplement (which is part of these terms) will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you shall not provide us with any PHI (as defined in the Health Insurance Portability and Accountability Act of 1996 (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"HIPAA","nodeType":"text"},{"data":{},"marks":[],"value":"”)) in connection with the provision of services under these terms, but to the extent that you are acting as a Covered Entity under HIPAA and there is incidental disclosure of PHI about your consumers to Trustpilot and to the extent that Trustpilot, as a result, is deemed under HIPAA to be acting as a Business Associate, the disclosure of such PHI will be governed by the ","nodeType":"text"},{"data":{"uri":"/for-businesses/hipaa-business-associate-addendum"},"content":[{"data":{},"marks":[],"value":"HIPAA Business Associate Addendum","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" which is part of these terms and will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"32. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other personal data:","nodeType":"text"},{"data":{},"marks":[],"value":" Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Security is something we take seriously and you should too! You can read all about our practices in our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":". We do what we can to keep your data secure but we need your cooperation to protect our services and your data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"33. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Playing your part to keep your data secure:","nodeType":"text"},{"data":{},"marks":[],"value":" You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Trustpilot’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data - like a first name or last name). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Confidential information","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"34. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Keeping it confidential:","nodeType":"text"},{"data":{},"marks":[],"value":" While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our affiliates, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Termination and suspension","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We explain below when your subscription and/or access to our services can be terminated or suspended.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Your termination rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"35. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If you don’t want your subscription to automatically renew for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll either need to: (a) if you have purchased your subscription directly from us, tell us that by emailing ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" at least 30 days before the end of your current subscription period; or (b) if you have purchased your subscription through a partner, you need to tell your partner in accordance with the terms and conditions you’ve agreed with them. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Even after you’ve told us or your partner (if applicable), you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan. If you continue to use our services provided in our free plan after your subscription has ended, these terms will continue to govern your use of those free services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"36. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Terminating your subscription immediately because of our material breach:","nodeType":"text"},{"data":{},"marks":[],"value":" You may terminate your subscription immediately if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid - but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and the breach cannot be remedied; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our service becomes permanently unavailable as a whole, in which case you will receive a pro-rata refund of any prepaid amounts related to the period after the date of termination. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"37. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Deleting your business account and stopping use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Other than sections of these terms which survive termination (see the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival","nodeType":"text"},{"data":{},"marks":[],"value":" section), these terms will immediately terminate if you stop using our services and delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our termination and suspension rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"39. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If we don’t want to renew your subscription for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You’ll still have access to the services included in your subscription for the remainder of the current subscription period - and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"40. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination by Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot may also terminate your subscription or access to your business account or all or any of our services immediately if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours). If you have already paid then you will not be entitled to any refund or credit, except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period less any fees and/or expenses incurred by us in relation to your subscription. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and the breach cannot be remedied; for example, creating reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to create reviews in a biased way, or using the brand marks to mislead consumers; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have acted in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer, including during interaction with our support teams; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services poses a security risk to our platform; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we determine that your business values or core beliefs are in conflict with ours (which we may refer to as a bad-fit business). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"41. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Suspension:","nodeType":"text"},{"data":{},"marks":[],"value":" We may suspend all or part of your access and use of our platform and/or services if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think that you are in breach of these terms; ; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your partner fails to pay for your subscription on time; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we think your use of our services poses a security risk to our platform. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"42. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination or suspension for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"For all users, whether you are on our free plan or have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Liability and indemnity","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"These sections are important as they outline responsibility and liability between us and you, so we urge you to read them closely and in full.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"44. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"DISCLAIMER OF WARRANTIES:","nodeType":"text"},{"data":{},"marks":[],"value":" NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCLUDING ANY APPLICABLE IMPLIED CONDITION, GUARANTEE OR WARRANTY THE EXCLUSION OF WHICH WOULD CONTRAVENE ANY STATUTE OR CAUSE ANY PART OF THESE TERMS TO BE VOID (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"NON-EXCLUDABLE CONDITION","nodeType":"text"},{"data":{},"marks":[],"value":"”), OUR SERVICES AND THE PLATFORM ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE FURTHER DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, THAT OUR SERVICES AND/OR OUR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"45. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"LIMITATION OF LIABILITY:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE OR YOU CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, EACH PARTY’S LIABILITY (AND EACH PARTY’S AFFILIATES’ LIABILITY) TO ONE ANOTHER IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EACH PARTY AND ITS AFFILIATES HAVE NO LIABILITY TO ONE ANOTHER ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"EXCLUDING EACH PARTY’S INDEMNITY OBLIGATIONS OUTLINED IN THE ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"INDEMNITIES","nodeType":"text"},{"data":{},"marks":[],"value":" SECTION BELOW, EACH PARTY’S (AND EACH PARTY’S AFFILIATES’) TOTAL AGGREGATE LIABILITY TO THE OTHER PARTY IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"OTHER THAN FOR A NON-EXCLUDABLE CONDITION AND/OR LIABILITY THAT WE CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, OUR AND OUR AFFILIATES’ LIABILITY IN CONNECTION WITH OUR SERVICES AND/OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES HAVE NO LIABILITY ARISING FROM YOUR USE OF OUR SERVICES AND/OR THESE TERMS FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OR CORRUPTION OF DATA, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR ANY OTHER INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"You indemnify us:","nodeType":"text"},{"data":{},"marks":[],"value":" You will pay us and each of our affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that we or our affiliates incur or suffer arising out of, or in connection with: ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your use of our services (such as the review invitations sent to your consumers, the writing, creation, submission or procurement of fake reviews, any content you provide, or any breach of our guidelines) or any user generated content created by you, originating from you or otherwise relating to you on our platform; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"your breach of applicable privacy laws (including, without limitation, any breach of your obligations regarding sending invitations to your consumers) or any act or omission by you which causes a data breach (as defined in Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation) (the “GDPR”)) and/or places us in breach of applicable privacy laws.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":" ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"We indemnify you:","nodeType":"text"},{"data":{},"marks":[],"value":" We will pay you and each of your affiliates on demand the amount of all losses, costs (including reasonable legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that you or your affiliates incur or suffer arising out of, or in connection with any third-party claim that our brand marks or services infringe upon the intellectual property rights of any third party, excluding any content submitted by you or any other user generated content. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"The indemnification obligations set out in this ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities","nodeType":"text"},{"data":{},"marks":[],"value":" section are subject to the following: (i) the indemnified party shall provide the indemnifying party with prompt written notice of the third party claim or action; (ii) the indemnifying party shall have the option of assuming control over the defense and/or settlement of such claim; (iii) the indemnified party shall cooperate with the indemnifying party as reasonably requested; provided, however, that such cooperation is at the indemnifying party's sole cost and expense; and (iv) the indemnifying party shall not settle any claim or action on behalf of the indemnified party without first notifying the indemnified party of all details related to such settlement, and receiving the indemnified party's prior written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Disputes","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section outlines how disputes may be resolved.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"47. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Dispute resolution:","nodeType":"text"},{"data":{},"marks":[],"value":" Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us"},"content":[{"data":{},"marks":[],"value":"support.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". If you and we are not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law","nodeType":"text"},{"data":{},"marks":[],"value":" section. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Important housekeeping","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Please take a look over these additional terms.","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"48. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No professional advice:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot isn’t in the business of giving any kind of professional advice. For example, we do not give any kind of financial, tax or legal advice. We may provide you with information we think might be useful, like our template suggestions for the review invitations you send to your consumers or the insights and analytics you access through your business account, but this should not be seen as advice and we aren’t liable for your use of the information or the conclusions you make from it. It is up to you to ensure that you use our services in a way that is compliant with applicable law.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"49. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to these terms:","nodeType":"text"},{"data":{},"marks":[],"value":" We can make changes to these terms from time to time. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. If a change isn’t material, we may not notify you. It is up to you to ensure that you regularly check, read, understand and agree to the most recent version of these terms, as any changes to these terms will immediately apply to you without any further positive acceptance, confirmation or action by you.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"50. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to our services:","nodeType":"text"},{"data":{},"marks":[],"value":" We may change or discontinue one or more of our services from time to time in our discretion. If we make material changes to the functionality of one of our services, you can contact us and, in our discretion, we’ll either refund the portion of the subscription fee for that service that you’ve prepaid for the remaining part of your subscription period - or give you credit that you can use during the remaining part of your subscription period towards other services that we provide.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"51. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Events outside our control:","nodeType":"text"},{"data":{},"marks":[],"value":" We do our best to control what we can. We or our affiliates aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"52. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Notices:","nodeType":"text"},{"data":{},"marks":[],"value":" Any notice you send to Trustpilot must be sent to ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Unless we say otherwise in these terms, any notices we send to you will be sent to the email address you’ve provided to us through your business account.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"53. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Blocking your access, disabling your subscription, or refusing to process a payment:","nodeType":"text"},{"data":{},"marks":[],"value":" As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you, your business, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory issue. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also stop users or business accounts from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"54. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Transfer:","nodeType":"text"},{"data":{},"marks":[],"value":" We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent. Any change in the direct or indirect control of the domains receiving our services (by selling them or otherwise) will be treated as a transfer by you that requires our advance written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"55. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival:","nodeType":"text"},{"data":{},"marks":[],"value":" Any section or part of a section that, by its nature, is stated or intended to survive expiry or termination of these terms will continue to apply to you and us even after the terms are terminated (including the ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Limitation of Liability","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Indemnities sections","nodeType":"text"},{"data":{},"marks":[],"value":").","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"56. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Entire agreement:","nodeType":"text"},{"data":{},"marks":[],"value":" When you agree to these terms, they (and any commercial materials regarding your current subscription, if any) constitute the entire agreement between you and us in relation to its subject matter and supersede anything you and us may have previously discussed or agreed (including any previous version of these terms). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"57. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Language:","nodeType":"text"},{"data":{},"marks":[],"value":" We may provide certain commercial materials to you in another language but all other communications and notices made under these terms must be in English. If we provide a translation of these terms, it is for your convenience only and the English language version will take precedence. We will have no responsibility or liability in respect of the content or accuracy of any translated versions of these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"58. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Enforcement of terms:","nodeType":"text"},{"data":{},"marks":[],"value":" If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored but everything else will remain enforceable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"59. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Interpretation:","nodeType":"text"},{"data":{},"marks":[],"value":" Words like ‘include’, ‘like’, and ‘for example’ are not words of limitation and where anything is within our discretion we mean our sole discretion.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60A. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Our contracting entities and governing law:","nodeType":"text"},{"data":{},"marks":[],"value":" These terms and any dispute or claim arising out of or in connection with them, their subject matter or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of the Trustpilot entity that you are contracting with as set out in the column entitled “Governing Law” in the table below.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"3t5LLpi5l9Uh03wgg8qYu4","type":"Entry","createdAt":"2023-04-27T11:13:42.013Z","updatedAt":"2024-01-17T21:57:16.658Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"resourceTable"}},"locale":"en-US"},"fields":{"title":"Table: Our contracting entities and governing law","table":{"data":[{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\nUnited Kingdom, Ireland, Isle of Man, Jersey, Guernsey, Gibraltar, Denmark, Norway, Sweden, Finland, Iceland, Italy, Belgium, France, Luxembourg, Martinique, Reunion and Guadeloupe, Netherlands, Curacao, Netherlands Antilles, Germany, Switzerland, Austria, Croatia, Israel, Qatar, Saudi Arabia, Turkey, Spain, Portugal, Malta, Greece, Poland, Cyprus, Estonia, Latvia, Lithuania, Romania, Bulgaria, Hungary, Monaco, Ukraine, Russian Federation, Russia, Czech Republic, Slovakia, Slovenia, Lichtenstein, Andorra, Albania, San Marino, Morocco, United Arab Emirates, Australia, New Zealand, Malaysia, Singapore, Hong Kong, Thailand, China, Philippines, Indonesia, Japan"},"Trustpilot Entity and Address":{"text":"Trustpilot A/S \n\n__Registration number:__ \n30276582 \n\n __Address:__ \n c/o Trustpilot Limited, \n5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG"},"Governing Law":{"text":"England and Wales"}},{" ":{"text":"If you are registered, or you have your principal place of business (if you're unregistered), in one of the following countries, then the Trustpilot entity you're contracting with and the Governing Law which applies to your contract with Trustpilot will be as set out in this table: \n\n USA, Canada, Mexico"},"Trustpilot Entity and Address":{"text":"Trustpilot, Inc. \n\n __Registration number:__ \n Not applicable \n\n__Address:__ \n 50 West 23rd Street, \nSuite 1000, \nNew York, NY 10001, USA"},"Governing Law":{"text":"New York, USA"}}],"tableHeadings":[{"key":" "},{"key":"Trustpilot Entity and Address"},{"key":"Governing Law"}]}}}},"content":[],"nodeType":"embedded-entry-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"heading-1"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you are registered, or you have your principal place of business (if you’re unregistered), in a country outside of those listed in the table above, we will notify you of the Trustpilot entity that you’re contracting with in the commercial materials we provide to you when you sign up. Depending on which Trustpilot entity you’re contracting with, the Governing Law that applies to your contract with Trustpilot will be as set out in the table above.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60B. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Jurisdiction:","nodeType":"text"},{"data":{},"marks":[],"value":" If you are contracting with Trustpilot A/S, then you and we both irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation. Similarly, if you are contracting with Trustpilot, Inc., then you and we both irrevocably agree that the Courts of New York, USA shall have exclusive jurisdiction to settle any such dispute or claim.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"61. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No waiver:","nodeType":"text"},{"data":{},"marks":[],"value":" Our failure to exercise, or delay in exercising, a right, power or remedy provided in these terms or by law will not constitute a waiver of that right, power or remedy. Our waiver of any obligation or breach of these terms shall not operate as a waiver of any other obligation or subsequent breach of these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"62. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot’s information rights:","nodeType":"text"},{"data":{},"marks":[],"value":" You agree to promptly provide information and access for Trustpilot to audit your use of our services and your compliance with these terms and our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"For example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page, the templates you use and provide random anonymised examples of invitations. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We will give you reasonable prior notice of any audit. Any audit we undertake will be at our expense and limited to once per calendar year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"63. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Conflicts:","nodeType":"text"},{"data":{},"marks":[],"value":" If there is any conflict or inconsistency between these terms and the commercial materials, the commercial materials will take precedence with respect to that conflict or inconsistency.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"b7g9mrbfayuu"}},"id":"1TcGQNMMrI9e53aRyWmbls","type":"Entry","createdAt":"2023-04-27T11:15:24.345Z","updatedAt":"2023-11-06T20:55:47.164Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":8,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"legalEntry"}},"locale":"en-US"},"title":"Terms of use and sale for businesses - Version 1 - October 2020","date":"2020-10-02","content_temp":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"(Version 1.0)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Introduction","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Trustpilot’s review platform allows you to engage with consumers, collect feedback and gather insights - giving you the tools to drive better consumer experiences. Our mission is to be a universal symbol of trust and our platform is built on openness and collaboration among our users. That’s why before using our services we ask that you read these terms of use and sale for businesses (which we will simply refer to as the “terms” going forward) so that you understand what we expect from you - and also what you can expect from us. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Whether you want to use Trustpilot for free or use our paid services, you’ll need to accept these terms so that it’s clear what each other’s legal rights and obligations are. Your access and use of our services is, at all times, conditional on you agreeing to these terms. So, if at any time you do not agree with, or cannot comply with, these terms, you must not access or use any of our services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You agree to these terms by doing one or more of the following: (a) clicking a box or button confirming that you agree to these terms (or a similar confirmation); (b) signing or accepting a quote, order form or similar document which refers to these terms; (c) paying or accepting an invoice for a subscription to our paid services; or (d) claiming a business profile page or accessing or using any of our services. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have questions about Trustpilot, check out our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". And if you still can’t find the answer you are looking for, you can reach out to us at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just so you know, words or expressions defined in “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"quotation marks","nodeType":"text"},{"data":{},"marks":[],"value":"” have the same meanings each time they are used in these terms. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joining and using Trustpilot","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"In this section we explain how to access and use our services and subscribe to our paid services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"You and Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"you","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"your","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the entity or business that you represent. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"we","nodeType":"text"},{"data":{},"marks":[],"value":"”, “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"our","nodeType":"text"},{"data":{},"marks":[],"value":"” or “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"us","nodeType":"text"},{"data":{},"marks":[],"value":"”, we mean the Trustpilot entity that you contract with as stated in section 60 of these terms. When we say “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"affiliate","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean, with regard to a party, an entity or firm, controlling, controlled by, or under common control, whether directly or indirectly, with that party.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" when we say our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"platform","nodeType":"text"},{"data":{},"marks":[],"value":"” we mean our review platform hosted at Trustpilot.com, any sub-domain, sub-directory, similar website or app operated by us. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"services","nodeType":"text"},{"data":{},"marks":[],"value":"” consist of the Trustpilot business account, the review services, and any other services that we provide now or in the future, as may be described in any quote, order form, invoice or other commercial documents or communications that we provide, or on our platform (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"commercial materials","nodeType":"text"},{"data":{},"marks":[],"value":"”).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Business profile page:","nodeType":"text"},{"data":{},"marks":[],"value":" If you want access to our services, then you or someone on your behalf needs to claim a business profile page on our platform (sometimes also called a company profile page). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Free plan:","nodeType":"text"},{"data":{},"marks":[],"value":" By claiming a business profile page, you will be given access to a business account, through which you can use all of the services provided in our free plan. You may use these services unless and until your business account is deleted by you or access to it is terminated by us.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" If you subscribe to one or more services that are not included in our free plan (a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription","nodeType":"text"},{"data":{},"marks":[],"value":"”), then you will also be able to access these services through your business account. The following points will also apply to you:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription period:","nodeType":"text"},{"data":{},"marks":[],"value":" Most subscriptions run for 12 months, but the specific duration of your subscription (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"subscription period","nodeType":"text"},{"data":{},"marks":[],"value":"”) will be listed in the commercial materials that are issued or presented to you when you agree to purchase that subscription.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewals:","nodeType":"text"},{"data":{},"marks":[],"value":" At the end of each subscription period, your subscription will automatically renew for a further subscription period unless we have agreed something different with you in your quote, order form or similar document, or you or we terminate your subscription - see the Termination and suspension section. If your subscription is not renewed, you will still have access to the services provided in our free plan.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Subscription renewal pricing:","nodeType":"text"},{"data":{},"marks":[],"value":" If we make any changes to the non-discounted price of your subscription, we’ll inform you at least 45 days before the next renewal date of your subscription period, which is when the new price will take effect. If we have given you a discount to our normal subscription prices, this discount may end when your subscription renews.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Domains:","nodeType":"text"},{"data":{},"marks":[],"value":" You promise that you own or have an exclusive right to operate the domain(s) that you use our systems and services for.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers:","nodeType":"text"},{"data":{},"marks":[],"value":" If you use our review invitation service, you will be treated as the sender of each invitation sent - not us. So, it is your responsibility alone to make sure that the invitations that you send (or that we send on your behalf) using our services meet all applicable legal and regulatory requirements, and comply with the guidelines.In particular, you confirm that the content of each invitation will be legal, and that you will have all the rights, permissions and consents required for your invitations to be sent in compliance with applicable privacy laws.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Sending invitations to your consumers outside of our platform:","nodeType":"text"},{"data":{},"marks":[],"value":" Where you display or send review invitations outside of our platform (for example, where you create and send review invitation links yourself or direct consumers to write reviews on your business profile page), you agree that you are accessing and using our services - and agree to promptly provide information and access for Trustpilot to audit your compliance with these terms and our guidelines. \nFor example, we may ask for you to provide us with information about your invitation process, including how and when you send review invitations or direct consumers to your business profile page, the templates you use and provide random anonymised examples of invitations. This section will apply even if you do not have a business account or a claimed business profile page, as you may still be displaying or sending review invitations outside of our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Business account:","nodeType":"text"},{"data":{},"marks":[],"value":" You take responsibility for fully controlling who administrates and can access your business account, how it is managed and how you use our services. For example:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You control access to your business account. You decide who is allowed to use and access the services available through your business account (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"authorised users","nodeType":"text"},{"data":{},"marks":[],"value":"”) and what kind of access each of those authorised users has. You can change or stop that access at any time.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for all your authorised users’ activity and their use of our services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You promise that you’ll keep your information (including a current email address) up to date.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re responsible for providing true, accurate and complete information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You’re also responsible for protecting your username and password from getting stolen or misused.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"User roles and access:","nodeType":"text"},{"data":{},"marks":[],"value":" You should make sure to understand the permissions you’re granting to your authorised users. Each authorised user that you add to your business account must also accept these terms in order to use our services. If you’d like to read more about user roles and levels of access, check out the information on our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360012552140-Introduction-to-Roles-and-Permissions"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Your key responsibilities:","nodeType":"text"},{"data":{},"marks":[],"value":" You must only use our services for the domains whose business profile pages have been claimed by you or on your behalf (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"claimed domains","nodeType":"text"},{"data":{},"marks":[],"value":"”) and in accordance with your applicable subscription, if any. You agree to use our services only for lawful business purposes and in line with our guidelines. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Guidelines:","nodeType":"text"},{"data":{},"marks":[],"value":" When accessing or using our services, you agree to respect and follow our guidelines, policies and codes on ","nodeType":"text"},{"data":{"uri":"https://legal.trustpilot.com"},"content":[{"data":{},"marks":[],"value":"legal.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" designated for businesses and for everyone (and any other guidance referred to in these terms) (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"guidelines","nodeType":"text"},{"data":{},"marks":[],"value":"”). Please read them and make sure you understand what you should and shouldn’t do. These guidelines are very important because they outline, among other things, how you should (and shouldn’t) use our services. Much of it will be common sense and is designed to ensure we keep our platform a fair and trusted place for consumer reviews. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"What we own:","nodeType":"text"},{"data":{},"marks":[],"value":" We own everything we’ve put into our services except content owned by others, like the reviews on our platform which are owned by the reviewers who wrote them and any data you provide us when sending invitations to your consumers. Our ownership includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us. This means you are not allowed to use our logos, graphics, and trademarks (“","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"brand marks","nodeType":"text"},{"data":{},"marks":[],"value":"”) or any other content on our platform like TrustScores and reviews unless we specifically say you are authorised to use them.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"User generated content:","nodeType":"text"},{"data":{},"marks":[],"value":" Any review, reply to a review, image or other content created by or originating from you, any consumer or other user of our services is what we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"user generated content","nodeType":"text"},{"data":{},"marks":[],"value":"”. Where user generated content is created by or originates from you, you allow us to use it and make it available forever without restriction or payment to you - and you also promise that you have the right to allow us to do that. Unless user generated content is removed by us for violating our guidelines, or removed by its author, all user generated content will remain publicly displayed on our services, our platform and any third-party services and networks (like Google) even after your subscription has ended or you delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Feedback:","nodeType":"text"},{"data":{},"marks":[],"value":" We appreciate any feedback from you about our services and may use it forever without restriction or payment to you.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot Labs or beta services:","nodeType":"text"},{"data":{},"marks":[],"value":" Occasionally we may offer access to time-limited services or features that have not yet been released by us as a final product to the market – for example, a beta service. Because of the nature of these services, if you choose to use them, you use them at entirely your own risk.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Problems and support:","nodeType":"text"},{"data":{},"marks":[],"value":" If you have a problem, we have support articles available through our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" that should help you with most situations. If you’ve tried our ","nodeType":"text"},{"data":{"uri":"http://support.trustpilot.com/"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" and still need help, you can find more information about online support for our services from our support team by contacting them at ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Depending on the services you subscribe to, you may also have access to the Customer Success team who can provide additional information.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Impartiality:","nodeType":"text"},{"data":{},"marks":[],"value":" We love businesses using us to share, hear, and learn from their consumers through our role as an online intermediary. Your use of our services and the brand marks is not an approval, endorsement or recommendation by us of either you or your products or services. So you must not market yourself or give public declarations to that effect. Nothing in these terms is to be interpreted as constituting a partnership, joint venture, employment or agency relationship between you and us. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Display of names, logos, and reviews:","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"When you create a business account and use our services you allow us to use your name and logo on our websites and as a part of a general list of customers for use and reference in corporate, promotional and marketing material. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"During your use of our services, you may display reviews of your business and our brand marks on your claimed domains, so long as you follow our guidelines, including the guidance provided by us on our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/206289947-Trustpilot-Brand-Assets-Style-Guide"},"content":[{"data":{},"marks":[],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" - and only if you use the designs, widgets (like TrustBoxes), images and functionality that we make available to you in your business account. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Any other use or display of our brand marks or content on Trustpilot, including in offline or online advertising, is only permitted with our advance written consent. We reserve the right to revoke your use of our brand marks at any time if we find your use to be in violation of our guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Don’ts:","nodeType":"text"},{"data":{},"marks":[],"value":" While we can’t cover everything here, here are some important examples of things you must never do:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Undermine the security or integrity of our platform.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Use our platform or services in any way that might impair functionality or interfere with other people’s use.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Access our platform or services without permission.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Introduce or upload anything to our platform or services that includes a virus or other malicious code.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Write, submit or procure fake reviews. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Anything that may be misleading, offensive, violates any law, infringes on the rights of others or does not comply with our guidelines.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Resell, transfer, licence, lease or provide our services in any way not expressly permitted through our services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Repackage, resell, or sublicense any data accessed through our platform or services. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Commit fraud or other illegal acts through our platform or services.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Act in a manner that is abusive or disrespectful to a Trustpilot employee, partner, user, or other Trustpilot customer. We will not tolerate any abuse or bullying of our Trustpilot employees in any situation and that includes interaction with our support teams. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Third-party products","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"To help make your experience of our services even more powerful, our ecosystem includes integrations to products and services made available by other businesses (for example, e-commerce platforms).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"22. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other services:","nodeType":"text"},{"data":{},"marks":[],"value":" To help you maximise the potential of our services we understand you may want to use data, products and services of other businesses (which we call “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party products","nodeType":"text"},{"data":{},"marks":[],"value":"”) and connect them with our platform and services. We may help streamline that process for you by making available integrations to third-party products, such as Magento or Hootsuite, for you to use. These companies may have additional terms and conditions that apply to you and those terms and conditions shall cover your use of the third-party products, not these terms. Any third-party providing a third-party product is a “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"third-party provider","nodeType":"text"},{"data":{},"marks":[],"value":"” and is independent of us, so be aware that a third-party provider may also charge you fees in addition to what you pay us.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"23. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Third-party terms and descriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" Third-party products are subject to terms and conditions and privacy notices set by their providers. These likely include how the providers will use the data that you make available to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the providers. While we make reasonable efforts to check the accuracy of those descriptions, the providers are solely responsible for them. We don’t endorse or assume any responsibility for third-party products and are not liable to you in respect of them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Pricing and Payments","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Unless you’re using our free plan or on a free trial, you’ll need to pay to access and use our services. The price and any other terms that are specific to you are explained when you agree to purchase our services.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"24.","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":" Trials:","nodeType":"text"},{"data":{},"marks":[],"value":" We may offer you a trial of some of our services. After the trial period, we will remove your access to those services. If you want to continue using those services after the trial, you’ll need a subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"25. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Trustpilot subscriptions:","nodeType":"text"},{"data":{},"marks":[],"value":" We offer our business users access to our free plan which allows the use of a wide range of Trustpilot services. But to access the majority of our services, we require you to pay for one of the many subscriptions we offer. The subscription pricing may vary by region. The price and any other terms that are specific to your subscription are set out in the commercial materials that you accept when you agree to purchase that subscription. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"26. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Discounts:","nodeType":"text"},{"data":{},"marks":[],"value":" Any price discounts listed on a quote, order form or similar only apply for the subscription period specified on it, and we aren’t obliged to continue offering that discount for successive subscription periods. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"27. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No refunds or credit:","nodeType":"text"},{"data":{},"marks":[],"value":" Unless we’ve specifically stated elsewhere in these terms, we will not owe you any refund or credit if you or we terminate your subscription in accordance with these terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"28. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Taxes for your use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Our prices are stated exclusive of taxes. You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied, including value added tax, sales tax or other similar charges if they apply.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"29. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Importance of timely payments:","nodeType":"text"},{"data":{},"marks":[],"value":" In order to continue accessing the services included in your subscription, you need to make timely payments based on the price of the subscription you selected. Unless your subscription order details say something else, the fees for each subscription period are owed to us upfront - and if we have issued an invoice to you, you must pay that within the number of days set out in the invoice. To avoid delayed or missed payments, please make sure we have accurate payment information. If we don’t receive timely payments, we may suspend, or even end, your access to our services - see the Termination and suspension section.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Privacy and data use","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We may receive and process personal data relating to your consumers and your authorised users, which we cover in this section. Please also read our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" and ","nodeType":"text"},{"data":{"uri":"/for-businesses/ccpa-supplement"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"CCPA supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" which are an important part of these terms, and ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":" - all of which provide more detail of how we handle personal data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"30. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Privacy laws:","nodeType":"text"},{"data":{},"marks":[],"value":" We each agree to comply with all applicable data protection and privacy laws and regulations, including without limitation Regulation (EU) 2016/679 of 27 April 2016 (the General Data Protection Regulation) (the “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"GDPR","nodeType":"text"},{"data":{},"marks":[],"value":"”) and the California Consumer Privacy Act (the “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"CCPA","nodeType":"text"},{"data":{},"marks":[],"value":"”). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"31. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Invitation data:","nodeType":"text"},{"data":{},"marks":[],"value":" When you send (or we send on your behalf) invitations to your consumers asking them to write a review on our platform about your services and/or your products, we are providing “","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"review invitation services","nodeType":"text"},{"data":{},"marks":[],"value":"” to you. If the type of review invitation services we provide to you requires us to receive or process any personal data relating to those consumers (“invitation data”) before they submit a review on our platform in response to an invitation, then:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"these review invitation services will be provided to you: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot A/S if your contract is with Trustpilot A/S; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"by Trustpilot Inc. if your contract is with Trustpilot Inc. (however, any data processing in connection with its provision of the review invitation services is subcontracted to Trustpilot A/S which will deliver that to you on Trustpilot Inc.’s behalf), provided that, regardless of which entity provides the review invitation services, Trustpilot A/S will at all times be the sole entity within the Trustpilot group which has decision-making authority over, and determines the purposes and means of processing, invitation data;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" will apply to this processing activity; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"to the extent that we, as a service provider to you, receive personal information (as defined in the CCPA) from you about your consumers who are residents of the State of California in the United States, the ","nodeType":"text"},{"data":{"uri":"/for-businesses/ccpa-supplement"},"content":[{"data":{},"marks":[],"value":"CCPA supplement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" (which is part of these terms) will apply to you in addition to our ","nodeType":"text"},{"data":{"uri":"/for-businesses/data-processing-agreement"},"content":[{"data":{},"marks":[],"value":"Data Processing Agreement","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"; and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you confirm that you will have all the rights, permissions and consents required by applicable privacy laws to provide us with the invitation data.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"32. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Other personal data:","nodeType":"text"},{"data":{},"marks":[],"value":" Personal data we collect about your authorised users or other people who represent you (including your employees) in connection with creating and administering your business account, providing customer services to you, or signing-up for our services and using them, will be handled by us in accordance with our ","nodeType":"text"},{"data":{"uri":"/for-businesses/business-privacy-policy"},"content":[{"data":{},"marks":[],"value":"privacy policy","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Security","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Security is something we take seriously and you should too! You can read all about our practices in our ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us/articles/360000721308--Our-security-practices"},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Support Center","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[{"type":"italic"}],"value":". We do what we can to keep your data secure but we need your cooperation to protect our services and your data.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"33. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Playing your part to keep your data secure:","nodeType":"text"},{"data":{},"marks":[],"value":" You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Trustpilot’s systems or services to store personal data, (unless it’s a field explicitly asking for personal data - like a first name or last name). ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Confidential information","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"34. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Keeping it confidential:","nodeType":"text"},{"data":{},"marks":[],"value":" While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals, entities or other third-parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with the other companies in our group, our advisers, auditors and financiers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Termination and suspension","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section explains when your subscription and/or access to our services can be terminated or suspended.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Your termination rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"35. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If you don’t want your subscription to automatically renew for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" If you don’t want your subscription to automatically renew at the end of a subscription period, you’ll need to tell us that by emailing ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" at least 30 days before the end of your current subscription period. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":" Even after you’ve told us, you’ll still have access to the services included in your subscription for the remainder of the current subscription period. If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period. Once your subscription period has ended, you will still have access to the services provided in our free plan.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"36. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Terminating your subscription immediately because of our material breach:","nodeType":"text"},{"data":{},"marks":[],"value":" You may terminate your subscription immediately if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach from you; or ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"we materially breach any of these terms and the breach cannot be remedied. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you terminate your subscription because of our material breach, you will immediately lose access to the services included in your subscription, but you will still have access to the services provided in our free plan. You won’t get a refund or credit for anything you have already paid - but if there are any subscription fees for the remaining part of the subscription period that have not yet become payable, then you won’t need to pay us those fees. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"37. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Deleting your business account and stopping use of our services:","nodeType":"text"},{"data":{},"marks":[],"value":" Other than sections of these terms which survive termination (see the Survival section), these terms will immediately terminate if you stop using our services and delete your business account. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"38. Keep in mind that, whether you terminate your subscription or delete your business account, these terms will still apply to anything that happened before you terminated. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Our termination and suspension rights:","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"39. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"If we don’t want to renew your subscription for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate your subscription at the end of any subscription period by giving you at least 30 days’ notice before it ends. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"You’ll still have access to the services included in your subscription for the remainder of the current subscription period - and, if you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"40. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination by Trustpilot:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot may also terminate your subscription or access to your business account or all or any of our services immediately if:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"If you haven’t already paid, you will still be responsible for paying all subscription fees for the whole of the current subscription period (except when we’ve terminated because your business values or core beliefs conflicted with ours, in which case we’ll refund the portion of the subscription fee that you’ve prepaid for the remaining part of your subscription period). ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach; for example, writing reviews on your own business profile page, procuring fake reviews, misusing the review reporting functionality in your business account, inviting consumers to write reviews in a biased way, or using the brand marks to mislead consumers;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you materially breach any of these terms and the breach cannot be remedied;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you fail to pay the full amount of your subscription on time; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"you become insolvent or go into liquidation or have a receiver or manager appointed over any of your assets, you make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"if your use of our services poses a security risk to our platform; or","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"in our discretion we determine that your business values or core beliefs are in conflict with ours.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"41. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Suspension:","nodeType":"text"},{"data":{},"marks":[],"value":" We may suspend all or part of your access and use of our platform and/or services:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"You will remain responsible for all subscription fees incurred during the period of suspension and you will not be entitled to any refund or credit. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"if in our discretion we think that you are in breach of these terms; ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"if in our discretion we think you have breached the guidelines, for example, after receiving a warning you continue to misuse the review reporting functionality or amend your company profile in a way we think misleads or may deceive consumers;","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"if you fail to pay the full amount of your subscription on time; or ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"if in our discretion we think your use of our services poses a security risk to our platform. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"If you are on our free plan:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"42. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Immediate termination or suspension for any reason:","nodeType":"text"},{"data":{},"marks":[],"value":" We can terminate or suspend access to your business account and/or all or any of our services immediately at any time and for any reason. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"For all users, whether you are on our free plan or have a subscription:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"43. Whether we terminate your subscription or access to your business account, these terms will still apply to anything that happened before we terminated. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Liability and indemnity","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section is important as it outlines responsibility and liability between us and you, so we urge you to read it closely and in full.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"44. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"DISCLAIMER OF WARRANTIES:","nodeType":"text"},{"data":{},"marks":[],"value":" OUR SERVICES AND WEBSITES ARE MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"45. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"LIMITATION OF LIABILITY:","nodeType":"text"},{"data":{},"marks":[],"value":" OTHER THAN LIABILITY THAT WE CAN’T EXCLUDE OR LIMIT UNDER APPLICABLE LAW, OUR AND OUR AFFILIATES’ LIABILITY IN CONNECTION WITH OUR SERVICES OR THESE TERMS, IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IS LIMITED AS FOLLOWS:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES HAVE NO LIABILITY ARISING FROM YOUR USE OF OUR SERVICES FOR ANY LOSS OF REVENUE OR PROFIT, LOSS OF GOODWILL, LOSS OF CUSTOMERS, LOSS OF CAPITAL, LOSS OF ANTICIPATED SAVINGS, DAMAGE TO REPUTATION, LOSS IN CONNECTION WITH ANY OTHER CONTRACT, OR INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR SPECIAL LOSS, DAMAGE OR EXPENSE (INCLUDING LEGAL COSTS).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"WE AND OUR AFFILIATES ARE NOT RESPONSIBLE OR LIABLE FOR YOUR CONDUCT, ANY CONSUMER’S CONDUCT AND/OR ANY OTHER THIRD-PARTY’S CONDUCT ON OUR PLATFORM OR USE OF TRUSTPILOT SERVICES, INCLUDING ANY USER GENERATED CONTENT.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT YOU PAID US FOR OUR SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM GIVING RISE TO THE LIABILITY AROSE.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"46. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"You indemnify us:","nodeType":"text"},{"data":{},"marks":[],"value":" You will pay us and each of our affiliates on demand the amount of all losses, costs (including legal costs), expenses, demands or other liabilities (whatever their nature and whether or not they are avoidable or foreseeable) that we or our affiliates incur or suffer arising out of, or in connection with: ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"a third-party claim against us (or any of our affiliates) relating to your use of our services or any content you provide (such as the review invitations sent to your consumers or your user generated content); and","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"a claim against us (or any of our affiliates) by you and/or any of your affiliates (and/or any of your or your affiliates’ officers, directors, employees, contractors, agents, shareholders) related to user generated content.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"Disputes","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"This section outlines how disputes may be resolved.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"47. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Dispute resolution:","nodeType":"text"},{"data":{},"marks":[],"value":" Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us through ","nodeType":"text"},{"data":{"uri":"https://support.trustpilot.com/hc/en-us"},"content":[{"data":{},"marks":[],"value":"support.trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". If you and we are not able to resolve the issue, you and we agree to bring claims only in the courts of general jurisdiction in the applicable venue listed in section 60. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Important housekeeping","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Please take a look over these additional terms.","nodeType":"text"},{"data":{},"marks":[],"value":" ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"48. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"No professional advice:","nodeType":"text"},{"data":{},"marks":[],"value":" Trustpilot isn’t in the business of giving any kind of professional advice. We may provide you with information we think might be useful, like our template suggestions for the review invitations you send to your consumers or the insights and analytics you access through your business account, but this should not be seen as advice and we aren’t liable for your use of the information or the conclusions you make from it.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"49. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to these terms:","nodeType":"text"},{"data":{},"marks":[],"value":" We can make changes to these terms from time to time. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. If a change isn’t material, we may not notify you. The new terms will not apply retrospectively to your use of our services before the terms changed, but the new terms will immediately apply to you without any further acceptance, confirmation or action by you. You can keep track of changes to our terms by referring to the version and the date last updated written at the top of the terms.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"50. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Changes to our services:","nodeType":"text"},{"data":{},"marks":[],"value":" We may change or discontinue one or more of our services from time to time in our discretion. If we make material changes to the functionality of one of our services, you can contact us and, in our discretion, we’ll either refund the portion of the subscription fee for that service that you’ve prepaid for the remaining part of your subscription period - or give you credit that you can use during the remaining part of your subscription period towards other services that we provide.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"51. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Events outside our control:","nodeType":"text"},{"data":{},"marks":[],"value":" We do our best to control what we can. We or our affiliates aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"52. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Notices:","nodeType":"text"},{"data":{},"marks":[],"value":" Any notice you send to Trustpilot must be sent to ","nodeType":"text"},{"data":{"uri":"mailto:support@trustpilot.com"},"content":[{"data":{},"marks":[],"value":"support@trustpilot.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Unless we say otherwise in these terms, any notices we send to you will be sent to the email address you’ve provided to us through your business account.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"53. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Blocking your access, disabling your subscription, or refusing to process a payment:","nodeType":"text"},{"data":{},"marks":[],"value":" As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you, your business, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory issue. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also stop users or business accounts from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"54.","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":" Transfer:","nodeType":"text"},{"data":{},"marks":[],"value":" We may assign, transfer or sub-contract any of our rights or obligations in these terms to any other entity or firm in our discretion. You may assign, transfer or subcontract your rights and/or obligations, but only with our advance written consent. Any change in the direct or indirect control of the domains receiving our services (by selling them or otherwise) will be treated as a transfer by you that requires our advance written consent.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"55. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Survival:","nodeType":"text"},{"data":{},"marks":[],"value":" Any section or part of a section that, by its nature, is stated or intended to survive expiry or termination of these terms will continue to apply to you and us even after the terms are terminated (including the Liability and indemnity section).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"56. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Entire agreement:","nodeType":"text"},{"data":{},"marks":[],"value":" When you agree to these terms, they (and any commercial materials regarding your current subscription, if any) constitute the entire agreement between you and us in relation to its subject matter and supersede anything we may have previously discussed or agreed. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"57. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Language:","nodeType":"text"},{"data":{},"marks":[],"value":" All communications and notices made under these terms must be in English. If we provide a translation of these terms, the English language version will take precedence. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"58. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Enforcement of terms:","nodeType":"text"},{"data":{},"marks":[],"value":" If there’s any part of these terms that either you or we are legally unable to enforce, that part will be ignored but everything else will remain enforceable.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"59. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Interpretation:","nodeType":"text"},{"data":{},"marks":[],"value":" Words like ‘include’, ‘like’, and ‘for example’ are not words of limitation and where anything is within our discretion we mean our sole discretion.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"60.","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":" Our contracting entities; law and venue:","nodeType":"text"},{"data":{},"marks":[],"value":" Our contracting entities are listed below along with what law and venue apply in any dispute between you and us, unless notified otherwise in commercial materials provided to you when you sign up. If you’re contracting from a region outside of the UK, EU, or US, we will notify you of the entity you’re contracting with on the commercial materials we provide to you when you sign up.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Region: United Kingdom and Europe\n","nodeType":"text"},{"data":{},"marks":[],"value":"Entity: Trustpilot A/S\nRegistration number: 30276582\nAddress: c/o Trustpilot Limited, Minster Building, 3 Minster Court, 5th Floor, London, England, EC3R 7DD\nLaw: England and Wales\nVenue: England and Wales ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Region: United States\n","nodeType":"text"},{"data":{},"marks":[],"value":"Entity: Trustpilot, Inc.\nRegistration number: Not applicable\nAddress: 5 Penn Plaza, 6th Floor, New York, NY 10001, USA\nLaw: New York, USA\nVenue: New York, USA ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}]},"hideFromSidebar":false},"sidebarLinks":{"everyoneLinks":{"items":[{"title":"Code of Ethics","slug":"code-of-ethics","order":1,"category":"for-everyone","sys":{"id":"7irE37f4j3AvmO3lawW0Fe","type":"Entry"}},{"title":"Action We Take","slug":"action-we-take","order":2,"category":"for-everyone","sys":{"id":"3ZdrGe3HozpqxSSEeGcdOD","type":"Entry"}},{"title":"Modern Slavery and Human Trafficking Statement","slug":"modern-slavery-and-human-trafficking-statement","order":3,"category":"for-everyone","sys":{"id":"7wKV6o3luudATeXeRyGTSL","type":"Entry"}},{"title":"Diversity, Equity and Inclusion Policy","slug":"diversity-equity-and-inclusion-policy","order":4,"hideFromSidebar":false,"category":"for-everyone","sys":{"id":"7abwmi9vbj8OmWu7pYiHmN","type":"Entry"}},{"title":"Anti-Bribery \u0026 Corruption Policy","slug":"anti-bribery-and-corruption-policy","order":5,"hideFromSidebar":false,"category":"for-everyone","sys":{"id":"6r7B9a32XxRM9eW3csAcbQ","type":"Entry"}},{"title":"Modern Slavery Code of Conduct","slug":"modern-slavery-code-of-conduct","order":6,"category":"for-everyone","sys":{"id":"5S5pqUYS5VAu2tweOnp2ib","type":"Entry"}},{"title":"Copyright Dispute Policy","slug":"copyright","order":7,"category":"for-everyone","sys":{"id":"B4W5wpwr02AH0aY22LIyk","type":"Entry"}},{"title":"Cookie Policy","slug":"cookie-policy","order":8,"hideFromSidebar":false,"category":"for-everyone","sys":{"id":"6GlYZ3kTYqDlHhynjFwZzS","type":"Entry"}},{"title":"Accessibility Statement","slug":"accessibility-statement","order":9,"hideFromSidebar":false,"category":"for-everyone","sys":{"id":"5rFIMZwcMNdca57jJzxCuA","type":"Entry"}},{"title":"Cookie List","slug":"cookie-list","order":999,"hideFromSidebar":true,"category":"for-everyone","sys":{"id":"6qHKZrPTFTCFaLbYnTS2J1","type":"Entry"}},{"title":"Italian Meme Prize Draw Terms and Conditions","slug":"memes-terms-and-conditions","order":5445,"hideFromSidebar":true,"category":"for-everyone","sys":{"id":"20e6XS0iTNxFBFEAh63yQv","type":"Entry"}},{"title":"Prize Draw Terms \u0026 Conditions","slug":"prize-draw-terms-and-conditions-trustpilot-a-s","order":5447,"hideFromSidebar":true,"category":"for-everyone","sys":{"id":"7wVEmnZtIIphS8d9YNQbl0","type":"Entry"}},{"title":"Prize Draw Terms \u0026 Conditions","slug":"prize-draw-terms-and-conditions-trustpilot-inc","order":5448,"hideFromSidebar":true,"category":"for-everyone","sys":{"id":"688KE83uRc7EwujjTJucRN","type":"Entry"}},{"title":"Competition Terms \u0026 Conditions","slug":"competition-terms-and-conditions-trustpilot-a-s","order":5450,"hideFromSidebar":true,"category":"for-everyone","sys":{"id":"54rg3I9o41eNMmYC2U7SuA","type":"Entry"}},{"title":"Competition Terms \u0026 Conditions","slug":"competition-terms-and-conditions-trustpilot-inc","order":5451,"hideFromSidebar":true,"category":"for-everyone","sys":{"id":"FsB1nmliNkdLHuF9IelLA","type":"Entry"}}]},"companyLinks":{"items":[{"title":"The U.S. Privacy Laws Supplement and the update to our Sub-Processor list","slug":"email-notice-november22-translations","order":0,"hideFromSidebar":true,"category":"for-businesses","sys":{"id":"53TIO5UFYqXLqoaeBE4H5P","type":"Entry"}},{"title":"Guidelines for Business","slug":"guidelines-for-businesses","order":1,"category":"for-businesses","sys":{"id":"7lRI9Rjjq2p0Fa9Wq2aS8S","type":"Entry"}},{"title":"Terms of Use and Sale for Businesses","slug":"terms-of-use-and-sale-for-businesses","order":2,"hideFromSidebar":false,"category":"for-businesses","sys":{"id":"1IEfzSWkjfcFOQflbR5oKA","type":"Entry"}},{"title":"Data Processing Agreement","slug":"data-processing-agreement","order":3,"category":"for-businesses","sys":{"id":"4X1wQfgaTNtltjF24sXT71","type":"Entry"}},{"title":"Subprocessors","slug":"subprocessors","order":4,"category":"for-businesses","sys":{"id":"34oA32gGHO6eWsbEHxPe2P","type":"Entry"}},{"title":"U.S. Privacy Laws Supplement","slug":"us-privacy-laws-supplement","order":5,"hideFromSidebar":false,"category":"for-businesses","sys":{"id":"wlONjGFnsFy8dVCltjZYh","type":"Entry"}},{"title":"HIPAA Business Associate Addendum","slug":"hipaa-business-associate-addendum","order":6,"category":"for-businesses","sys":{"id":"16E8UHyzofc6wH6qHkWtqb","type":"Entry"}},{"title":"Privacy Policy","slug":"business-privacy-policy","order":7,"category":"for-businesses","sys":{"id":"2EOYofXNGEhRinjR2jZ6tH","type":"Entry"}},{"title":"Content Refresh Guidelines","slug":"content-refresh-guidelines","order":8,"category":"for-businesses","sys":{"id":"5Rg1vhQiTU5NEd0kngLlVD","type":"Entry"}},{"title":"Legal Brand Guidelines","slug":"legal-brand-guidelines","order":9,"category":"for-businesses","sys":{"id":"3J60R51PpVchKJEuUyaCAr","type":"Entry"}},{"title":"SEO requirements for partners","slug":"seo-requirements-for-partners","order":10,"hideFromSidebar":false,"category":"for-businesses","sys":{"id":"BQJ9kF4o3uSGZYOKlWb31","type":"Entry"}},{"title":"Terms of Use and Sale for Businesses","slug":"terms-of-use-and-sale-for-businesses-v2-faq","order":11,"hideFromSidebar":true,"category":"for-businesses","sys":{"id":"4iSSVFUjKAsAL1A8K42MGA","type":"Entry"}},{"title":"Terms of Use and Sale for Businesses","slug":"terms-of-use-and-sale-for-businesses-v3-faq","order":12,"hideFromSidebar":true,"category":"for-businesses","sys":{"id":"6Jz8FcjAXHzsg5CBO8S4Xq","type":"Entry"}},{"title":"Trademark Guidelines","slug":"trademark-guidelines","order":12,"hideFromSidebar":true,"category":"for-businesses","sys":{"id":"7Jws7WAWlpLaDILzzWJlva","type":"Entry"}}]},"partnerLinks":{"items":[{"title":"Trustpilot Referral Agreement (Trustpilot A/S)","slug":"trustpilot-referral-agreement-trustpilot-a-s","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"Fns2OgPXHM1iddrP899AT","type":"Entry"}},{"title":"Addendum - External (Trustpilot A/S)","slug":"addendum-external-trustpilot-a-s","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"4VxbY5txQUhT1qLuH8my4r","type":"Entry"}},{"title":"Addendum - Integrate (Trustpilot, Ltd)","slug":"addendum-integrate-trustpilot-ltd","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"2SDz05fQeXjhLDJeJeXCab","type":"Entry"}},{"title":"Trustpilot Referral Agreement (Trustpilot Ltd)","slug":"trustpilot-referral-agreement-trustpilot-ltd","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"1WB1r5CCvNY09Zbpio5zlj","type":"Entry"}},{"title":"Addendum - Integrate (Trustpilot, Inc.)","slug":"addendum-integrate-trustpilot-inc","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"1RrBTL2YEpaH4x1Q7ZFvwp","type":"Entry"}},{"title":"Master Partner Agreement (Trustpilot A/S)","slug":"master-partner-agreement-trustpilot-a-s","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"4tpm5PyZ9fHIXfyHLbEYSF","type":"Entry"}},{"title":"Addendum - Preferred Subscription Pricing (Trustpilot, Inc.)","slug":"addendum-preferred-subscription-pricing-trustpilot-inc","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"4q3JVy8g3rn3SBI2G2LUUC","type":"Entry"}},{"title":"Addendum - Integrate (Trustpilot Ltd)","slug":"addendum-integrate-trustpilot-ltd-1","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"3woC6KgQslnwnD8MtILITt","type":"Entry"}},{"title":"Addendum - External (Trustpilot, Inc.)","slug":"addendum-external-trustpilot-inc","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"7rMltHPsYDrReLoK8A522h","type":"Entry"}},{"title":"Addendum - Integrate (Trustpilot A/S)","slug":"addendum-integrate-trustpilot-a-s","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"4ssArAMktINczVTnIdkbWX","type":"Entry"}},{"title":"Addendum - Preferred Subscription Pricing (Trustpilot, Ltd)","slug":"addendum-preferred-subscription-pricing-trustpilot-ltd","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"3CPg4R4ft5GGEDPVElUGEF","type":"Entry"}},{"title":"Master Partner Agreement (Trustpilot, Ltd.)","slug":"master-partner-agreement-trustpilot-ltd","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"61t4nJTSdJNEM34Y3DHqaL","type":"Entry"}},{"title":"Trustpilot Referral Agreement (Trustpilot, Inc.)","slug":"trustpilot-referral-agreement-trustpilot-inc","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"I8hXjcHsawxNcTE9h0BwJ","type":"Entry"}},{"title":"Addendum - Preferred Subscription Pricing (Trustpilot A/S)","slug":"addendum-preferred-subscription-pricing-trustpilot-a-s","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"7nLojPHgdzQhWABvB06Ks9","type":"Entry"}},{"title":"Master Partner Agreement (Trustpilot, Inc.)","slug":"master-partner-agreement-trustpilot-inc","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"1Twp5RJBZlUtgN3jZedLRQ","type":"Entry"}},{"title":"Trustpilot Partner Badge","slug":"trustpilot-partner-badge","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"4316EMhkO1x3EAxhJg9aAi","type":"Entry"}},{"title":"Addendum - Internal Application (Trustpilot, Inc.)","slug":"addendum-internal-application-trustpilot-inc","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"6DNEQNitJGLk29EDE7yU6O","type":"Entry"}},{"title":"Addendum - Internal Application (Trustpilot A/S)","slug":"addendum-internal-application-trustpilot-a-s","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"5G2VqfEDtJFa2W8zegI0oE","type":"Entry"}},{"title":"Addendum - Internal Application (Trustpilot Ltd.)","slug":"addendum-internal-application-trustpilot-ltd","order":1,"hideFromSidebar":true,"category":"for-partners","sys":{"id":"hyYgU0bEX70OKBT7Nect8","type":"Entry"}}]},"reviewerLinks":{"items":[{"title":"Guidelines for Reviewers","slug":"guidelines-for-reviewers","order":1,"category":"for-reviewers","sys":{"id":"3s2BDeU0oZv4PjBgZJYeXn","type":"Entry"}},{"title":"Privacy Policy","slug":"end-user-privacy-terms","order":2,"category":"for-reviewers","sys":{"id":"4R4mjGjlxzrXfmo5w4O3y1","type":"Entry"}},{"title":"Terms of Use for Consumers","slug":"terms-of-use-for-consumers","order":3,"category":"for-reviewers","sys":{"id":"1IbnMO1rg6USGeSttXCW65","type":"Entry"}}]}}},"__N_SSP":true},"page":"/[category]/[slug]","query":{"category":"for-businesses","slug":"terms-of-use-and-sale-for-businesses"},"buildId":"1.774.0","assetPrefix":"https://businesssite-assets-1.trustpilot.net/businesssite-legal-2","runtimeConfig":{"contentful":{"space":"b7g9mrbfayuu","accessToken":"d8c7bd8647a6c136f60f526c4339777c6c2568c4d9125669e73d8d9c59517d83","environment":"master","host":"cdn.contentful.com"},"sentry":{"dsn":"https://4c3d8574778c48188ce26449bee400f9@o211375.ingest.sentry.io/5895881"},"oneTrustKey":"84cb5c09-05e4-488b-b71c-2fe171dca5e5","defaultLocaleCode":"en-US","baseUrl":"legal.trustpilot.com"},"isFallback":false,"gssp":true,"appGip":true,"scriptLoader":[]}</script></body></html>