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hpSOeB">適用於教育的 Zendesk</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">成為學生和工作人員的靠山</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">全世界的學校都需要順應現今的數位潮流。為學生提供完善教育是第一要務，但是預算削減和期望值提高等現象，卻讓學校顯得力有未逮。 Zendesk 為各級學校提供彈性的解決方案，以便為學生、家長以及教職員提供支援。</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/demo/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">取得示範</a></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="rectangle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jcFGcC"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span 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class="Basestyle__BaseRoot-sc-3zktjg-1 iuaajf"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">隨時取得所需資訊</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">打造一個存放客服中心文章的知識庫，以便回答來自學生、家長與教職員的常見問題。將常見問題、系統設定及最新公告等內容整理並匯於一處。這些內容都易於更新。您的工作人員可以透過所有管道輕易地分布全新與更新的文章。</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/service/help-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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無論由誰處理支援請求皆能順利無礙。運用我們的報告功能，輕鬆識別內容趨勢、分享客戶意見，並找到有待改進之處。</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-industry-education/redesign/section-3-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-education/redesign/section-3-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-industry-education/redesign/section-3-2x.jpg 828w, 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gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-industry-education/redesign/product-3-2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-education/redesign/product-3-2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-industry-education/redesign/product-3-2x.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section 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class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/education/","es":"https://www.zendesk.es/education/","fr":"https://www.zendesk.fr/education/","hk":"https://www.zendesk.hk/education/","it":"https://www.zendesk.com/it/education/","kr":"https://www.zendesk.kr/education/","mx":"https://www.zendesk.com.mx/education/","nl":"https://www.zendesk.nl/education/","th":"https://www.zendesk.com/th/education/","tw":"https://www.zendesk.tw/education/","dk":"https://www.zendesk.com/dk/education/","se":"https://www.zendesk.com/se/education/","us":"https://www.zendesk.com/education/","jp":"https://www.zendesk.co.jp/education/","br":"https://www.zendesk.com.br/education/","gb":"https://www.zendesk.co.uk/education/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-migrated.php","_katamari-temp-source_id":"584451","katamari-1":"適用於教育的 Zendesk","katamari-2":"成為學生和工作人員的靠山","katamari-3":"教育正迅速進化發展，全世界的學校都需要適應現今的數位環境。為學生提供最完善的教育是第一要務，但預算削減和期望值提高等問題，讓學校難以一次達到完美平衡。在 Zendesk，我們為各種規模學校提供合適的解決方案，讓學生、家長以及教職員工在各種情況下皆能獲得支援。","katamari-4":"預約示範","katamari-5":"學校採用 Zendesk 以身作則","katamari-swap-1":"\u003cdiv class=\"col col-img\"\u003e\r\n\u003ca href=\"/customer/university-louisville/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/university-louisville.png\" width=\"150px\" alt=\"標誌：路易斯維爾大學\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img\"\u003e\r\n\u003ca href=\"/customer/usc-annenberg/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/usc-annenberg.png\" width=\"150px\" alt=\"標誌：南加州大學 Annenberg 學院\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img\"\u003e\r\n\u003ca href=\"/customer/udemy/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/udemy.png\" width=\"110px\" alt=\"標誌：Udemy\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img\"\u003e\r\n\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/grapevine-isd.png\" width=\"100px\" alt=\"標誌：格雷普韋恩獨立學區\"\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img\"\u003e\r\n\u003ca href=\"/customer/ohio-wesleyan-university/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/ohio-wesleyan.svg\" width=\"240px\" alt=\"標誌：俄亥俄衛斯理大學\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img\"\u003e\r\n\u003ca href=\"/customer/wharton/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/wharton.svg\" width=\"120px\" alt=\"標誌：華頓商學院\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-img\"\u003e\r\n\u003ca href=\"/customer/coursera/\"\u003e\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/coursera.png\" width=\"120px\" alt=\"標誌：Coursera\"\u003e\u003c/a\u003e\r\n\u003c/div\u003e","katamari-6":"教育界適用的 Zendesk 方法","katamari-7":"保持溝通管道暢通","katamari-8":"每日各種問題紛沓而來。全盤掌控營運，並透過公開皆清晰的溝通讓學生與家長安心無虞。為您的工作人員提供易用的靈活支援解決方案，讓他們能夠高效解決問題，展現專業風範。運用 Zendesk，您能夠使用客戶偏好的支援管道與其互動溝通 —— 無論是電子郵件、交談還是電話，甚至是社群即時訊息 app，如 Facebook、Twitter、WhatsApp 等等。我們知道如何與時俱進，跟上年輕世代的潮流。","katamari-9":"在\u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e Zendesk 平台\u003c/span\u003e\u003c/a\u003e提供個人化體驗","katamari-11":"利用客服中心為學生提供答案","katamari-12":"讓每個人在需要時皆能隨時獲取資訊。運用 Zendesk，您可建立一個客服中心文章知識庫來回答常見問題。將常見問題、系統設定及最新公告等內容匯於一處。您甚至可以請工作人員撰寫任一主題的文章並發佈於所有管道。這確保學生、家長及教職員能隨時直接在您的網站或平台獲取最新資訊。","katamari-13":"瞭解更多我們的\u003ca href=\"/service/help-center/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e 自助服務知識庫\u003c/span\u003e\u003c/a\u003e相關資訊","katamari-15":"教育合作，團結協作","katamari-16":"確保您的教職員和工作人員能順暢協作與溝通。採用 Zendesk，您可獲取各種有助順暢溝通的工具、自行執行程式與工作流程 —— 無論由誰處理支援請求皆能順利無礙。而且運用我們的報告功能，您可識別內容趨勢、分享客戶意見，並找到有待改進之處，進而提升工作人員效率。","katamari-19":"當日即可開始使用","katamari-20":"Zendesk 最大的優勢之一，就是在 30 鐘內即可開始使用，無需 IT 支援。我們的軟體無需維護、硬體或大量訓練。您的時間很寶貴，因此我們讓您全神貫注於真正重要的工作 —— 為學生、家長及教職員提供支援。","katamari-21":"隨時隨地管理工作人員","katamari-22":"運用 Zendesk，您可同時為學生與教職員提供支援。我們的支援解決方案旨在讓使用者掌握資源以解決問題。您可輕鬆管理請求、蒐集與發佈內容，並且隨時隨地保持生產力並保持聯繫。最重要的是，無論世事如何變遷，您都能滿足學生期望。","katamari-23":"瞭解更多\u003ca href=\"/internal-help-desk/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e適用於內部團隊的 Zendesk \u003c/span\u003e\u003c/a\u003e相關資訊","katamari-25":"預約示範","katamari-26":"瞭解創新的教育工作者如何善用 Zendesk","katamari-swap-2":"\u003cdiv class=\"container\"\u003e\r\n\u003cdiv class=\"grid\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-xsmall-10 col-small-7 col-medium-6 customer-content\"\u003e\r\n\u003cp class=\"supertitle\"\u003e在提供支援的同時擴容\u003c/p\u003e\r\n\u003ch3\u003e輕鬆處理大量請求\u003c/h3\u003e\r\n\u003ch5\u003e「我們在這一年的時間都在使用服務[電子郵件]帳戶管理溝通，但我很快意識到這樣做無法擴容。我們需要能夠與我們的發展共同擴容的工具，而我們發展的速度非常快。」\u003c/h5\u003e\r\n\u003ch6 class=\"author\"\u003eMelissa Shuter\u003c/h6\u003e\r\n\u003cp class=\"caption\"\u003e\u003cspan\u003e路易斯維爾大學\u003c/span\u003e營運支援服務總監\u003c/p\u003e\r\n\u003cimg class=\"shadow-secondary customer-photo lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/usecase-1-2x.jpg\" alt=\"\"\u003e\r\n\u003ca class=\"customer-story\" href=\"/customer/university-louisville/\"\u003e\r\n\u003cspan class=\"logo-wrapper\"\u003e\r\n\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/university-louisville.png\" alt=\"標誌：路易斯維爾大學\" width=\"140px\"\u003e\r\n\u003c/span\u003e\r\n\u003cspan class=\"border\"\u003e\u003c/span\u003e\r\n\u003ch6\u003e瞭解\u003cspan class=\"faux-link\"\u003e路易斯維爾大學\u003c/span\u003e如何運用 Zendesk 將其服務層級協定提升 15%\u003c/h6\u003e\r\n\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-swap-3":"\u003cdiv class=\"container\"\u003e\r\n\u003cdiv class=\"grid\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-xsmall-10 col-small-7 col-medium-6 customer-content\"\u003e\r\n\u003cp class=\"supertitle\"\u003e更少異動、更多對話\u003c/p\u003e\r\n\u003ch3\u003e充分利用全通路支援的優勢\u003c/h3\u003e\r\n\u003ch5\u003e「Zendesk Support 對於我們而言是一項巨大成功。我們從該系統中擷取的資料簡直不可思議，而且對於接收到的請求也有更清晰的瞭解。」\u003c/h5\u003e\r\n\u003ch6 class=\"author\"\u003eRay Barkley\u003c/h6\u003e\r\n\u003cp class=\"caption\"\u003e南加州大學 Annenberg 新聞與傳播學院營運與預算經理\u003c/p\u003e\r\n\u003cimg class=\"shadow-secondary customer-photo lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/usecase-2-2x.jpg\" alt=\"\"\u003e\r\n\u003ca class=\"customer-story\" href=\"/customer/usc-annenberg/\"\u003e\r\n\u003cspan class=\"logo-wrapper\"\u003e\r\n\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/usc-annenberg.png\" alt=\"標誌：南加州大學 Annenberg 學院\" width=\"140px\"\u003e\r\n\u003c/span\u003e\r\n\u003cspan class=\"border\"\u003e\u003c/span\u003e\r\n\u003ch6\u003e查閱\u003cspan class=\"faux-link\"\u003e南加州大學 Annenberg 學院\u003c/span\u003e如何為超過 3,400 名學生提供順暢的 IT 支援\u003c/h6\u003e\r\n\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-swap-4":"\u003cdiv class=\"container\"\u003e\r\n\u003cdiv class=\"grid\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-xsmall-10 col-small-7 col-medium-6 customer-content\"\u003e\r\n\u003cp class=\"supertitle\"\u003e開始使用無需花光所有經費\u003c/p\u003e\r\n\u003ch3\u003e為學生與教職員工投資\u003c/h3\u003e\r\n\u003ch5\u003e「透過 Zendesk，我們找到了一個易於使用與自訂的系統。同時我們希望這個系統在瀏覽器上執行，無需安裝軟體，這樣我們從 PC 或 Mac 上都可以存取該解決方案。」\u003c/h5\u003e\r\n\u003ch6 class=\"author\"\u003eDavid Soliday\u003c/h6\u003e\r\n\u003cp class=\"caption\"\u003e\u003cspan\u003e俄亥俄衛斯理大學\u003c/span\u003e教學科技人員\u003c/p\u003e\r\n\u003cimg class=\"shadow-secondary customer-photo lazyload no-src js-localized-image\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/usecase-3-2x.jpg\" alt=\"\"\u003e\r\n\u003ca class=\"customer-story\" href=\"/customer/ohio-wesleyan-university/\"\u003e\r\n\u003cspan class=\"logo-wrapper\"\u003e\r\n\u003cimg class=\"no-src lazyload\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/logos/ohio-wesleyan.svg\" alt=\"標誌：俄亥俄衛斯理大學\" width=\"140px\"\u003e\r\n\u003c/span\u003e\r\n\u003cspan class=\"border\"\u003e\u003c/span\u003e\r\n\u003ch6\u003e瞭解\u003cspan class=\"faux-link\"\u003e俄亥俄衛斯理大學\u003c/span\u003e如何自動化手動的業務程序，以提升團隊的工作效率\u003c/h6\u003e\r\n\u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-45":"運用合作夥伴整合，提升效率與協作","katamari-46":"造訪我們的 App Marketplace","katamari-47":"探索我們的資源","katamari-swap-5":"\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/campaign/remote-campus-overnight/\"\u003e\u003ch4 class=\"card-heading\"\u003e提供遠端學習支援的 6 種方式\u003c/h4\u003e\u003cp class=\"card-categories\"\u003e電子書\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/resources-1.jpg\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e下載電子書\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/blog/successfully-build-manage-virtual-teams/\"\u003e\u003ch4 class=\"card-heading\"\u003e建立並管理虛擬支援團隊\u003c/h4\u003e\u003cp class=\"card-categories\"\u003e部落格貼文\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/resources-2.jpg\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀文章\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/customer/coursera/\"\u003e\u003ch4 class=\"card-heading\"\u003e瞭解 Coursera 如何使用 Zendesk Support 成長發展\u003c/h4\u003e\u003cp class=\"card-categories\" data-sl-variant=\"industry-education-customer-story\"\u003e客戶案例\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/resources-3.jpg\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀案例分析\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/blog/customer-service-metrics-matter/\"\u003e\u003ch4 class=\"card-heading\"\u003e衡量客戶支援的 3 種方式\u003c/h4\u003e\u003cp class=\"card-categories\" data-sl-variant=\"industry-education-guide\"\u003e指南\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/resources-4.jpg\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀指南\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/blog/contact-tracing/\"\u003e\u003ch4 class=\"card-heading\"\u003e接觸者追蹤的 6 條最佳實務\u003c/h4\u003e\u003cp class=\"card-categories\"\u003e部落格貼文\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/resources-5.jpg\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e閱讀文章\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/campaign/reimagine-new-normal/\"\u003e\u003ch4 class=\"card-heading\"\u003e運用 Zendesk 重塑新常態\u003c/h4\u003e\u003cp class=\"card-categories\" data-sl-variant=\"industry-education-custom-solution\"\u003e自訂解決方案\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/resources-6.jpg\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e瞭解更多\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col-card\"\u003e\u003ca class=\"card\" href=\"/campaign/dtp-education/\"\u003e\u003ch4 class=\"card-heading\"\u003e教育如何自 2021 年起促進學生與教職人員成功\u003c/h4\u003e\u003cp class=\"card-categories\"\u003e電子書\u003c/p\u003e\u003cimg class=\"card-image lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-industry-education/resources-7.jpg\" alt=\"\"\u003e\u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e下載電子書\u003c/span\u003e\u003c/p\u003e\u003c/a\u003e\u003c/div\u003e","katamari-69":"立即體驗","katamari-70":"免費試用","katamari-71":"觀看示範","_edit_lock":"1684957705:5371","_edit_last":"2901","zen-education-redesign-hero-supertitle":"適用於教育的 Zendesk","zen-education-redesign-hero-heading":"成為學生和工作人員的靠山","zen-education-redesign-hero-copy":"全世界的學校都需要順應現今的數位潮流。為學生提供完善教育是第一要務，但是預算削減和期望值提高等現象，卻讓學校顯得力有未逮。 Zendesk 為各級學校提供彈性的解決方案，以便為學生、家長以及教職員提供支援。","zen-education-redesign-hero-btn":"取得示範","zen-education-redesign-logotyperow-heading":"學校以身作則","zen-education-redesign-industry-approach-1-heading":"保持溝通管道暢通","zen-education-redesign-industry-approach-1-copy":"為您的工作人員提供易用的靈活支援解決方案，讓他們能夠高效解決問題，展現專業風範。運用 Zendesk，您能夠使用客戶偏好的支援管道與其互動溝通 — 無論是電子郵件、交談還是電話，甚至是傳訊 app，如 Facebook、Twitter、WhatsApp 等。","zen-education-redesign-industry-approach-1-link-text":"提供個人化體驗","zen-education-redesign-industry-approach-2-heading":"隨時取得所需資訊","zen-education-redesign-industry-approach-2-copy":"打造一個存放客服中心文章的知識庫，以便回答來自學生、家長與教職員的常見問題。將常見問題、系統設定及最新公告等內容整理並匯於一處。這些內容都易於更新。您的工作人員可以透過所有管道輕易地分布全新與更新的文章。","zen-education-redesign-industry-approach-2-link-text":"探索我們的自助服務知識庫","zen-education-redesign-industry-approach-3-heading":"確保對話持續順暢","zen-education-redesign-industry-approach-3-copy":"您的工作人員和教職員能順暢協作與溝通。 Zendesk 提供您各種有助對話持續順暢的工具、自動化機制與工作流程 — 無論由誰處理支援請求皆能順利無礙。運用我們的報告功能，輕鬆識別內容趨勢、分享客戶意見，並找到有待改進之處。","zen-education-redesign-industry-approach-4-heading":"只要 30 分鐘不到，立即開始使用","zen-education-redesign-industry-approach-4-copy":"我們的軟體無需維護、硬體或廣泛的培訓。而且大部分狀況下，您根本不需要 IT 支援您完成設定。我們讓您全神貫注於真正重要的工作 — 為學生、家長及教職員提供支援。","zen-education-redesign-industry-approach-5-heading":"隨時隨地管理工作人員","zen-education-redesign-industry-approach-5-copy":"我們的支援解決方案旨在讓使用者掌握資源以解決問題。您可輕鬆管理請求，收集與發佈內容，隨時隨地保持生產力並保持聯繫。無論世事如何變遷，您都能滿足學生期望。","zen-education-redesign-industry-approach-5-link-text":"探索內部團隊適用的工具","zen-education-redesign-middle-footer-heading":"瞭解 Zendesk 靈活全能的秘訣","zen-education-redesign-middle-footer-btn":"取得示範","zen-education-redesign-industry-leaders-1-subheading":"輕鬆處理大量湧入的請求","zen-education-redesign-industry-leaders-1-copy":"「我們在這一年的時間都在使用服務 [email] 帳戶管理溝通，但我很快意識到此舉無法擴大服務範圍。我們需要能隨成長同步擴充的工具，而我們成長的速度非常之快。」","zen-education-redesign-industry-leaders-1-person":"Melissa Shuter","zen-education-redesign-industry-leaders-1-job":"路易斯維爾大學營運支援服務總監","zen-education-redesign-industry-leaders-1-link-text":"繼續閱讀","zen-education-redesign-industry-leaders-2-subheading":"把握全通路支援的優勢","zen-education-redesign-industry-leaders-2-copy":"「Zendesk 讓我們效率倍增許多。我們能透過電子郵件或交談與各家庭溝通，然後使用電話進行後續追蹤。能夠自在切換管道有助我們更加快速回答問題」。","zen-education-redesign-industry-leaders-2-person":"Shylene Sanchez","zen-education-redesign-industry-leaders-2-job":"Grapevine Colleyville ISD 技術支援總監","zen-education-redesign-industry-leaders-2-link-text":"繼續閱讀","zen-education-redesign-apps-heading":"運用合作夥伴整合技術提升效率","zen-education-redesign-apps-link-text":"造訪我們的 App Marketplace","zen-education-redesign-carousel-heading":"探索我們的資源","zen-education-redesign-carousel-1-title":"支援 The Village：提升 K-12 學校的客戶支援品質秘訣","zen-education-redesign-carousel-1-text":"電子書","zen-education-redesign-carousel-1-link-text":"下載電子書","zen-education-redesign-carousel-2-title":"如何防止高等教育遠距教學失敗","zen-education-redesign-carousel-2-text":"電子書","zen-education-redesign-carousel-2-link-text":"下載電子書","zen-education-redesign-carousel-3-title":"K-12 管理員防止遠距學習成效不彰的 6 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