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2023 年最佳客服中心軟體和知識庫 | Zendesk 知識庫

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data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">以往稱為 Zendesk Guide</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">自助服務</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">自助服務非常好用,對於客戶而言方便快捷,因此深受歡迎。 因此,智慧型知識庫是您的客戶體驗策略中的重要組成部分。 我們的客服中心軟體將所有知識整合在一處,讓客戶與客服專員一同享有該項資訊所帶來的便利。</p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-643de58a-2 jodnMi"><path d="M14 6a3 3 0 1 1-6 0 3 3 0 0 1 6 0zM7 3.5a2.5 2.5 0 1 1-5.002-.002A2.5 2.5 0 0 1 7 3.5zM15.45 15H6.53c-.14 0-.28-.06-.37-.17s-.14-.25-.12-.39C6.3 11.91 8.44 10 10.99 10s4.68 1.91 4.96 4.45c.02.14-.03.28-.12.39s-.24.16-.38.16zm-8.12-5H1.67c-.16 0-.31-.08-.41-.21a.522.522 0 0 1-.059-.463l-.001.004a3.516 3.516 0 0 1 3.3-2.33c1.48 0 2.81.94 3.3 2.34.05.15.03.32-.06.46-.09.12-.25.2-.41.2z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">對客戶而言非常實用</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">為客戶提供按其所好進行自助的自由。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-643de58a-0 hWWLxw"><path d="M3.2 6.4C1.44 6.4 0 7.84 0 9.6s1.44 3.2 3.2 3.2V6.4zm10.667 6.4c1.76 0 3.2-1.44 3.2-3.2s-1.44-3.2-3.2-3.2v6.4zm-3.734 1.6c0 .907-.693 1.6-1.6 1.6s-1.6-.693-1.6-1.6.693-1.6 1.6-1.6 1.6.693 1.6 1.6zm-6.933.533H8v-1.067H3.2zm10.667-9.6H12.8c0-2.347-1.92-4.267-4.267-4.267s-4.267 1.92-4.267 4.267H3.199C3.199 2.4 5.599 0 8.532 0s5.333 2.4 5.333 5.333z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">對客服專員而言非常方便</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">讓客服專員得以輕鬆更新知識,使其常保最新狀態,令所有人皆能受益。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-643de58a-1 cRWJCt"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">對企業而言非常有益</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">降低支援成本與工單量,因此客服專員可專注於更重大的問題,提供更有意義的支援。</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">即時而方便</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">按其所好提供支援</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">有些客戶偏好自助服務。 您所要做的,就是把答案放在其觸手可及的地方即可。 這就是智慧型知識庫和客服中心發揮作用的地方了。 客戶無需傳送電子郵件或撥打電話,即可輕鬆地自行解決問題。 運用 Web Widget 與行動 SDK,可在您的產品中或網站上提供具有背景資訊的自助服務,讓服務體驗更上層樓。</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 828w, 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class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27234%27%20height=%27339%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-zh-tw.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-zh-tw.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-zh-tw.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">知識無處不在</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">保持最新狀態</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">支援團隊最瞭解客戶問題,以及解決這些問題的方法。運用團隊發佈,匯集其專業知識,並便於客戶取用。比如關於常用資訊,如常見問題、產品詳情、政策以及更多內容的文章。隨著企業發展,您可透過讓代理更新內容來保持自助服務的良好狀態,使其始終可以滿足客戶的需要。</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1200w, 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style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27233%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-zh-tw.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-zh-tw.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-zh-tw.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">自訂和個人化</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">打造個人風格</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">運用可自訂主題,擁有對客服中心外觀的完全控制與靈活度。 您擁有完全的自由,可按自己認為合適的方式組織內容,以便客戶更輕鬆找到合適的內容。 您甚至還可建立多個客服中心,以滿足不同的受眾、區域或品牌需要,並將內容轉換為 40 多種當地語言。</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 1920w, 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27312%27%20height=%27222%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/helpcenter/2x/customize-zh-tw.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/customize-zh-tw.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/customize-zh-tw.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 iGOfOB"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" 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0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rku76:--panel:3" aria-hidden="true" aria-labelledby=":Rku76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">讓客戶在搜尋時可存取位於他處(如部落格或其他資源中)的有用內容。</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kHpSgQ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/pricing/#everyone" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">檢視所有功能</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">「我們非常喜愛 Zendesk 中的客服中心,因為它易於使用。我們用它取得了非常棒的分析結果,瞭解到哪些文章用得最多。它幫助我們進行調整,瞭解什麼對使用者有幫助。」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Gerald Hastie</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD"><a href="/customer/evernote/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Evernote</span></a> 全球客戶體驗總監</p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img 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srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jbSFmI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="jane_jetson" class="Statstyle__StatRoot-sc-17s8ggd-0 eMwQML"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">12%</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> 的自助服務工單去化率</p><p class="stat-text"></p></div></div><div class="StyledCol-sc-inuw62-0 jbSFmI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="jane_jetson" class="Statstyle__StatRoot-sc-17s8ggd-0 eMwQML"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">2</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> 億名使用者</p><p class="stat-text"></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">瀏覽我們的客服中心資源</h3></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 jEKEwf"><button aria-label="Previous" disabled="" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bjKwkY"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowLeft-sc-o4o4ur-1 kcbGIx"><path d="m8.274 14.956-.997.97L.538 8.999a1.533 1.533 0 0 1-.084-2.11l.084-.091L7.291.045l.984.984-6.753 6.753c-.065.065-.075.134-.024.205l.03.035 6.746 6.933z"></path></svg></button><button aria-label="Next" class="Carouselstyle__CarouselArrowContainer-sc-o4o4ur-2 bZNNdy"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 8 16" fill="currentColor" class="Carouselstyle__CarouselArrowRight-sc-o4o4ur-0 cmHDpI"><path d="m.073 14.956.997.97 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dujRMD Cardstyle__CardRoot-sc-1g3sojj-1 bWdrIp" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">建立與設計知識庫的 10 項基本策略</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">文章</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" 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Zendesk Guide","katamari-5":"自助服務","katamari-6":"自助服務非常好用,對於客戶而言方便快捷,因此深受歡迎。 因此,智慧型知識庫是您的客戶體驗策略中的重要組成部分。 我們的客服中心軟體將所有知識整合在一處,讓客戶與客服專員一同享有該項資訊所帶來的便利。","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_evmlbbi4cs popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" 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tabindex=\"0\"\u003e\u003cspan\u003e團隊發佈\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e,匯集其專業知識,並便於客戶取用。比如關於常用資訊,如常見問題、產品詳情、政策以及更多內容的文章。隨著企業發展,您可透過讓代理更新內容來保持自助服務的良好狀態,使其始終可以滿足客戶的需要。\u003c/p\u003e","katamari-16":"自訂和個人化","katamari-17":"打造個人風格","katamari-18":"運用可自訂主題,擁有對客服中心外觀的完全控制與靈活度。 您擁有完全的自由,可按自己認為合適的方式組織內容,以便客戶更輕鬆找到合適的內容。 您甚至還可建立多個客服中心,以滿足不同的受眾、區域或品牌需要,並將內容轉換為 40 多種當地語言。","katamari-19":"功能概述","katamari-20":"智慧運用自助服務","katamari-21":"助您的專家一臂之力","katamari-22":"在支援\u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e工單\u003c/span\u003e\u003c/a\u003e內分享由人工智慧支援的文章推薦,標幟舊內容以供改進,同時方便客服專員草擬新的知識庫文章。","katamari-swap-3":"\u003ch5\u003e增進知識\u003c/h5\u003e\r\n\u003cp\u003e運用\u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003e內容提示\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e,透過由人工智慧支援的推薦,瞭解哪些內容可最好地為客戶服務,以及哪些需要從知識庫中移除。\u003c/p\u003e","katamari-swap-4":"\u003ch5\u003e建立一次即可隨處使用\u003c/h5\u003e\r\n\u003cp\u003e運用\u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003e內容區塊\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e,一次建立、管理並更新位於各篇文章和各個客服中心的可重用內容。\u003c/p\u003e","katamari-23":"超越客服中心","katamari-24":"讓客戶在搜尋時可存取位於他處(如部落格或其他資源中)的有用內容。","katamari-25":"助您的專家一臂之力","katamari-26":"在支援\u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003e工單\u003c/span\u003e\u003c/a\u003e內分享由人工智慧支援的文章推薦,標幟舊內容以供改進,同時方便客服專員草擬新的知識庫文章。","katamari-27":"增進知識","katamari-swap-5":"\u003cp\u003e運用\u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003e內容提示\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e,透過由人工智慧支援的推薦,瞭解哪些內容可最好地為客戶服務,以及哪些需要從知識庫中移除。\u003c/p\u003e","katamari-28":"僅需創建一次,即可隨處使用","katamari-swap-6":"\u003cp\u003e運用\u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003e內容區塊\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e,一次建立、管理並更新位於各篇文章和各個客服中心的可重用內容。\u003c/p\u003e","katamari-29":"超越客服中心","katamari-30":"讓客戶在搜尋時可存取位於他處(如部落格或其他資源中)的有用內容。","katamari-anchor-1":"檢視所有功能","katamari-swap-7":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded vertically-centered\"\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png\" alt=\"標誌:Evernote\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n「我們非常喜愛 Zendesk 中的客服中心,因為它易於使用。我們用它取得了非常棒的分析結果,瞭解到哪些文章用得最多。它幫助我們進行調整,瞭解什麼對使用者有幫助。」\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eGerald Hastie\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003e\u003ca href=\"/customer/evernote/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e 全球客戶體驗總監\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 push-small-1 push-medium-2 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-31":"\u003cspan class=\"stat-figure\"\u003e12%\u003c/span\u003e 的自助服務工單去化率","katamari-32":"\u003cspan class=\"stat-figure\"\u003e2\u003c/span\u003e 億名使用者","katamari-33":"瀏覽我們的客服中心資源","katamari-swap-8":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/knowledge-base-article-template/\"\u003e\r\n \u003ch4\u003e制勝知識庫文章範本的 5 個組成部分\u003c/h4\u003e\r\n \u003cp\u003e文章\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e瞭解更多\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/5-knowledge-base-design-best-practices/\"\u003e\r\n \u003ch4\u003e建立與設計知識庫的 10 項基本策略\u003c/h4\u003e\r\n \u003cp\u003e文章\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e瞭解更多\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/scalable-self-service-support-tailor-made-every-company/\"\u003e\r\n \u003ch4\u003e適用於每家公司的可擴容自助服務策略\u003c/h4\u003e\r\n \u003cp\u003e電子書\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn from your peers\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/optimize-self-service-right-metrics/\"\u003e\r\n \u003ch4\u003e瞭解最佳自助服務量化分析\u003c/h4\u003e\r\n \u003cp\u003e文章\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e取得資料\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-34":"客戶服務是一項艱鉅的工作。 Zendesk 幫助您輕鬆應對。","katamari-cta-3":"開始免費試用","katamari-cta-4":"觀看示範","_edit_lock":"1701732143:5395","_edit_last":"2901","zen-breadcrumb1Text":"適用於客戶服務的 Zendesk","zen-breadcrumb2Text":"客服中心","l10n-variant-swap-1-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg","l10n-variant-swap-1-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x","l10n-variant-swap-1-videoid__0":"evmlbbi4cs","l10n-variant-swap-2-p__0":"知識無處不在","l10n-variant-swap-2-h2__1":"保持最新狀態","l10n-variant-swap-2-p__2":"支援團隊最瞭解客戶問題,以及解決這些問題的方法。運用團隊發佈,匯集其專業知識,並便於客戶取用。比如關於常用資訊,如常見問題、產品詳情、政策以及更多內容的文章。隨著企業發展,您可透過讓代理更新內容來保持自助服務的良好狀態,使其始終可以滿足客戶的需要。","l10n-variant-swap-2-span__3":"團隊發佈","l10n-variant-swap-2-span__4":"團隊發佈","l10n-variant-swap-3-h5__0":"增進知識","l10n-variant-swap-3-p__1":"運用內容提示,透過由人工智慧支援的推薦,瞭解哪些內容可最好地為客戶服務,以及哪些需要從知識庫中移除。","l10n-variant-swap-3-span__2":"內容提示","l10n-variant-swap-3-span__3":"內容提示","l10n-variant-swap-4-h5__0":"建立一次即可隨處使用","l10n-variant-swap-4-p__1":"運用內容區塊,一次建立、管理並更新位於各篇文章和各個客服中心的可重用內容。","l10n-variant-swap-4-span__2":"內容區塊","l10n-variant-swap-4-span__3":"內容區塊","l10n-variant-swap-5-p__0":"運用內容提示,透過由人工智慧支援的推薦,瞭解哪些內容可最好地為客戶服務,以及哪些需要從知識庫中移除。","l10n-variant-swap-5-span__1":"內容提示","l10n-variant-swap-5-span__2":"內容提示","l10n-variant-swap-6-p__0":"運用內容區塊,一次建立、管理並更新位於各篇文章和各個客服中心的可重用內容。","l10n-variant-swap-6-span__1":"內容區塊","l10n-variant-swap-6-span__2":"內容區塊","l10n-variant-swap-7-img-data-src__0":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png","l10n-variant-swap-7-img-alt__0":"標誌:Evernote","l10n-variant-swap-7-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x","l10n-variant-swap-7-blockquote__0":"「我們非常喜愛 Zendesk 中的客服中心,因為它易於使用。我們用它取得了非常棒的分析結果,瞭解到哪些文章用得最多。它幫助我們進行調整,瞭解什麼對使用者有幫助。」","l10n-variant-swap-7-p__1":"Gerald Hastie","l10n-variant-swap-7-p__2":"\u003ca href=\"/customer/evernote/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e 全球客戶體驗總監","l10n-variant-swap-8-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__2":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__3":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x","l10n-variant-swap-8-h4__0":"制勝知識庫文章範本的 5 個組成部分","l10n-variant-swap-8-p__1":"文章","l10n-variant-swap-8-p__2":"瞭解更多","l10n-variant-swap-8-span__3":"瞭解更多","l10n-variant-swap-8-h4__4":"建立與設計知識庫的 10 項基本策略","l10n-variant-swap-8-p__5":"文章","l10n-variant-swap-8-p__6":"瞭解更多","l10n-variant-swap-8-span__7":"瞭解更多","l10n-variant-swap-8-h4__8":"適用於每家公司的可擴容自助服務策略","l10n-variant-swap-8-p__9":"電子書","l10n-variant-swap-8-p__10":"Learn from your peers","l10n-variant-swap-8-span__11":"Learn from your peers","l10n-variant-swap-8-h4__12":"瞭解最佳自助服務量化分析","l10n-variant-swap-8-p__13":"文章","l10n-variant-swap-8-p__14":"取得資料","l10n-variant-swap-8-span__15":"取得資料","zen-wn22q4-eyebrow-promo":"\u003cstrong\u003e超級優惠\u003c/strong\u003e Zendesk 服務 75 折優惠,直到 12 月 2 日止 \u003ca href=\"/mc/black-friday-2022/\" class=\"anchor\"\u003e\u003cspan\u003e瞭解詳情\u003c/span\u003e\u003c/a\u003e","_tms_delivery":"2023-12-12 17:24:40","canonical":"https://www.zendesk.tw/service/help-center/","seoTitle":"2023 年最佳客服中心軟體和知識庫 | Zendesk 知識庫","seoDescription":"我們的客服中心軟體將所有知識整合在一處,讓客戶與客服專員一同享有該項資訊所帶來的便利。 立即開始免費試用","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3SJMT8i","facebook":"https://zdsk.co/49Fg8Pk","linkedin":"https://zdsk.co/49EkyWP"},"path":"/service/help-center/","title":"功能 - 客服中心","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-12-12 17:24:41","updatedAtFormatted":"2023年12月12日","content":""},"preview":false,"id":202108006,"locale":"tw"},"__lang":"tw","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 部落格","newsroom":"新聞編輯室","brand_subtitle_newsroom":"公司訊息與聲明","marketplace":"Marketplace","arialabel_toggle":"切換至行動版功能表","arialabel_search":"搜尋","contact_us":"聯絡我們","primary_btn":"免費試用","primary_btn_blog":"開始免費試用","secondary_btn_pricing":"立即購買","secondary_btn_login":"登入","secondary_btn_demo":"觀看示範","return_to_homepage":"前往 Zendesk 首頁","newsroom_navlink_press_releases":"新聞稿","newsroom_navlink_media":"媒體資源","primary_btn_newsroom":"聯絡","dropdown_products":"產品","dropdowns_service_title":"適用於客戶服務的 Zendesk","dropdowns_service_subtitle":"完整的客戶服務解決方案","dropdowns_sell_title":"適用於銷售的 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