Talk to us now - GamCare

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</figure> </div> <div class="c-inline-cta__text-wrapper" style="background: #170046; padding: 24px; color: #fff"> <h2 style="margin-bottom: 16px">The National Gambling Helpline</h2> <div style="font-size: 16px; margin-bottom: 26px"><p><strong>We give confidential information, advice and support, free of charge, for anyone affected by gambling harms in England, Scotland and Wales.</strong></p> <p>We will listen to what is going on for you, and talk through options for support in your local area, online or over the phone.</p> </div> <div class="c-inline-cta__buttons-wrapper"> <div> <a href="tel:08088020133" class="c-btn c-btn--primary c-btn--white" ><span class="c-btn__row"> <span class="c-btn__title">Call us for free on 0808 80 20 133</span> </span></a> </div> </div> </div> </div> <div class="c-inline-cta "> <div class="c-inline-cta__img"> <figure class="o-ratio"> <div style="padding-bottom:68.14%"></div> <img class="o-ratio__content" src="https://d1xwj6lt3k7mbz.cloudfront.net/eyJidWNrZXQiOiJnYW1jYXJlLXdwIiwia2V5IjoicHJvZFwvdXBsb2Fkc1wvMjAyNFwvMDlcL2VtYWlsLXN1cHBvcnQtaW1hZ2UtYXNwZWN0LXJhdGlvLTAtMC03LTU2NXgzODUucG5nIn0=" alt=""> </figure> </div> <div class="c-inline-cta__text-wrapper" style="background: #170046; padding: 24px; color: #fff"> <h2 style="margin-bottom: 16px">Start a Live Chat</h2> <div style="font-size: 16px; margin-bottom: 26px"><p><a name="live-chat"></a></p> <p><strong>Chat to one of our Helpline Advisers privately and securely over live chat.</strong></p> <p>When you click the link below you will be prompted to enter a username of your choice.</p> <p>When you have done this, it will open a chat window where you and the Adviser can type messages to each other.</p> <a class="c-btn c-btn--primary mt-25 mt-lg-30 five9-btn" href="#"><span class="c-btn__row"><span class="c-btn__title">Start chat now</span></span></a> </div> <div class="c-inline-cta__buttons-wrapper"> </div> </div> </div> <div class="o-text-content s-editor " style=" max-width:100%; "> <h2>Need urgent help?</h2> <p>If you need help right now and are not able to reach us you can contact Samaritans on <a href="tel:116123">116 123</a>. You can also contact HOPELineUK from Papyrus if you are under 35, on <a href="tel:08000684141">0800 068 4141</a>.</p> <p>In an emergency, or if you or someone else is in danger, please dial <a href="tel:999">999</a>.</p> </div> <div class="o-text-content s-editor expanding-content"> <h2>Frequently Asked Questions</h2> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>What will it cost?</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>Calls to the National Gambling Helpline are free from landlines and mobile phones in the UK and do not show on itemised bills. Calls from BT phone boxes are also free. Some other public phone operators may charge you to call.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>Who am I talking to?</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>You will be talking to a GamCare Adviser who is trained to listen and help people affected by gambling problems. They will listen to you carefully and encourage you to talk about what is worrying you. Not only is telling someone often a relief it is also an important first step in dealing with the problem. The Adviser can also connect you with GamCare treatment services across the UK, either face-to-face, online or over the phone.</p> <p>If you are looking for help for a friend or family member affected by a gambling problem, the Adviser can also help. They will suggest ways you can support and encourage them to seek help. We can also help you deal with the effects of their gambling on your own life.</p> <p>We offer 24 hour support. If all our Advisers are busy, you can leave a message including your name and a number you are happy for us to call you on. We will then call you back when an Adviser is available, or at the time you have specified if possible.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>Is it confidential?</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>Yes. Whatever you say will be just between you and the GamCare team.</p> <p>We only share information about you with others if:</p> <ul> <li>you ask us to;</li> <li>we believe your life, or someone else’s life, is in danger;</li> <li>you’re being hurt by someone in a position of trust, like a partner, carer or friend;</li> <li>you tell us that you’re seriously harming another person / people.</li> </ul> <p>Our advisers do sometimes need to discuss their work with their supervisors or other team members to make sure the people we support get the right help, however we will keep everything anonymised wherever possible.</p> <p>Remember you don’t need to give any details that identify you during the call at any time, if you do not wish to.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>Do I need to give my name, and will you be able to see my location?</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>We will not be able to see where you are and we won’t ask you to tell us if you don’t want to. You don’t need to tell us your name or who you are either.</p> <p>For a web chat, you can choose any screen name, it doesn’t have to be your real name.</p> <p>If you decide you want us to refer you for free GamCare treatment, we will need to take some personal details from you. This will be explained during the call or chat.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>How often can I contact you?</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>When you get in touch with us, you can take as much (or as little) time as you want. Some people contact us just once, some people get in touch several times. We may sometimes suggest a call back from one of our team.</p> <p>If you feel you need to speak with someone more often and more long-term we will help you find the right person or organisation for you. We can also refer to our treatment services across Great Britain if that’s the right option for you.</p> <p>You can also join our Forum for ongoing peer support – <a href="https://www.gamcare.org.uk/forum/">find out more about Forum</a>.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>Do you record calls and chats?</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>Calls will be recorded to ensure we can monitor the quality of the service we are giving and to keep you safe, and a copy of each chat is stored in our secure database. Call recordings are deleted after 28 days.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>Will my call show up on bills?</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>Freephone numbers do not usually appear on itemised telephone bills. But if someone else uses the last number redial function on your telephone after you have spoken to us, this will dial us again. It is a good idea to find somewhere quiet and private to call from if you want to talk about something difficult or personal.</p> <p>For more information on confidentiality and data protection please see <a href="https://www.gamcare.org.uk/privacy/privacy-support-and-treatment-services/">our privacy notices</a>.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>Accessibility</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>If you are deaf or have a hearing impairment, you can also use our services with the help the Next Generation Text Service. <a href="https://www.relayuk.bt.com/">Find out more.</a></p> <p>If you would like to use the Helpline in a language that is not English please let us know and we will connect to the<a href="https://www.languageline.com/uk"> LanguageLine</a> service to help you.</p> </div> </div> <div class="section"> <div class="expander d-flex justify-content-between"> <h4>Abuse and Harassment</h4> <div class="icons"> <i class="fa fa-plus"></i> <i class="fa fa-minus"></i> </div> </div> <div class="content"> <p>GamCare operates a zero-tolerance policy with regards to the <a name="abuse"></a>abuse and harassment of our employees. The continued use of inappropriate words or behaviour causing distress and/or constituting harassment will result in you being blocked from accessing our Helpline services, and if appropriate, your details being passed on to the appropriate authority.</p> <p>Abuse and harassment includes:</p> <ul> <li>Threatening or abusive language, including excess swearing or offensive remarks</li> <li>Derogatory racial, religious or sexual remarks or behaviour</li> <li>Inappropriate language (including when under the influence of alcohol or other substances)</li> <li>Intimidation, threats of violence or threatening behaviour</li> <li>Continual or repeated calls to harass our team</li> <li>Any explicit or implicit challenge to the safety, wellbeing or health of any member of our team</li> </ul> </div> </div> </div> <div class="o-text-content s-editor " style=" max-width:100%; "> <p><strong>GamCare is part of the <a href="https://www.begambleaware.org/ngsn">National Gambling Support Network.</a></strong></p> <p>The National Gambling Support Network is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.</p> <p>The National Gambling Helpline can refer you into local support services <a href="https://www.gamcare.org.uk/get-support/find-local-support/">provided by GamCare</a> or by providers across the Support Network.</p> </div> </div> </article> <nav class="c-nav-adjacent" aria-label="Previous and next pages"> <a href="https://www.gamcare.org.uk/get-support/online-support-services/" class="c-nav-adjacent__link"> <span class="c-btn c-btn--secondary c-nav-adjacent__btn"> <span class="c-btn__title">Next</span> </span> <p class="c-nav-adjacent__title">Online Support Services</p> </a> </nav> </main> <aside class="col-12 col-md-4 col-lg-3 o-sidebar"> <nav class="c-nav-sidebar c-nav-sidebar--tags d-md-block d-none " aria-label="Related pages"> <h4 class="c-nav-sidebar__title">Looking for support?</h4> <ul class="o-list-bare"> <li class="c-nav-sidebar__item"> <a href="https://www.gamcare.org.uk/get-support/talk-to-us-now/" class="c-btn c-nav-sidebar__link is-active "> <span class="c-btn__title">Talk to us now</span> </a> </li> <li class="c-nav-sidebar__item"> <a href="https://www.gamcare.org.uk/get-support/online-support-services/" class="c-btn c-nav-sidebar__link "> <span class="c-btn__title">Online Support Services</span> </a> </li> <li class="c-nav-sidebar__item"> <a href="https://www.gamcare.org.uk/get-support/find-local-support/" class="c-btn c-nav-sidebar__link "> <span class="c-btn__title">Find local support</span> </a> </li> <li class="c-nav-sidebar__item"> <a href="https://www.gamcare.org.uk/get-support/young-peoples-support-service/" class="c-btn c-nav-sidebar__link "> <span class="c-btn__title">Young People’s Support Service</span> </a> </li> </ul> </nav> <div class="mb-45"> <hr class="c-sep-light mb-20"> <p class="u-h2 mb-15 c-nav-sidebar__quote">“It was so scary to click on the button for live chat with GamCare, but I knew that I needed help and a little voice in my head said this was the right thing to do. I bit the bullet, and ended up speaking to the Adviser for over an hour. - Carly, 34, London</p> <hr class="c-sep-light mt-20"> </div> <div> </div> </aside> </div> </div> </section> <section class="c-section-share"> <div class="container"> <span>Share this page</span> <div class="a2a_kit a2a_kit_size_18 addtoany_list"><a class="a2a_dd addtoany_share_save addtoany_share" href="https://www.addtoany.com/share"><img src="https://d1ygf46rsya1tb.cloudfront.net/prod/uploads/2019/02/share-alt-square.png" alt="Share"></a></div> </div> </section> <section class="c-section-breadcrumbs-bottom"> <div class="container"> <nav class="c-breadcrumbs" typeof="BreadcrumbList" vocab="https://schema.org/">  <span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Home." href="https://www.gamcare.org.uk" class="home"><span property="name">Home</span></a><meta property="position" content="1"></span><i class="fas fa-caret-right"></i><span property="itemListElement" 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This cookie is used to serve and store Snapchat Pixel unique ID of the User.</td></tr></tbody></table></div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a id="wt-cli-tab-link-performance" tabindex="0" role="tab" aria-expanded="false" aria-describedby="wt-cli-tab-performance" aria-controls="wt-cli-tab-performance" class="cli-nav-link cli-settings-mobile" data-target="performance" data-toggle="cli-toggle-tab"> Performance </a> <div class="cli-switch"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-performance" aria-label="performance" data-id="checkbox-performance" role="switch" aria-controls="wt-cli-tab-link-performance" aria-labelledby="wt-cli-tab-link-performance" /> <label for="wt-cli-checkbox-performance" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">performance</span></label> </div> </div> <div class="cli-tab-content"> <div id="wt-cli-tab-performance" tabindex="0" role="tabpanel" aria-labelledby="wt-cli-tab-link-performance" class="cli-tab-pane cli-fade" data-id="performance"> <div class="wt-cli-cookie-description">Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. </div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a id="wt-cli-tab-link-analytics" tabindex="0" role="tab" aria-expanded="false" aria-describedby="wt-cli-tab-analytics" aria-controls="wt-cli-tab-analytics" class="cli-nav-link cli-settings-mobile" data-target="analytics" data-toggle="cli-toggle-tab"> Analytics </a> <div class="cli-switch"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-analytics" aria-label="analytics" data-id="checkbox-analytics" role="switch" aria-controls="wt-cli-tab-link-analytics" aria-labelledby="wt-cli-tab-link-analytics" /> <label for="wt-cli-checkbox-analytics" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">analytics</span></label> </div> </div> <div class="cli-tab-content"> <div id="wt-cli-tab-analytics" tabindex="0" role="tabpanel" aria-labelledby="wt-cli-tab-link-analytics" class="cli-tab-pane cli-fade" data-id="analytics"> <div class="wt-cli-cookie-description">Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. <table class="wt-cli-element cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th scope="col" class="cookielawinfo-column-1">Cookie</th><th scope="col" class="cookielawinfo-column-3">Duration</th><th scope="col" class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_ga</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gat_UA-3398770-1</td><td class="cookielawinfo-column-3">1 minute</td><td class="cookielawinfo-column-4">This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_gid</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">iutk</td><td class="cookielawinfo-column-3">5 months 27 days</td><td class="cookielawinfo-column-4">This cookie is used by Issuu analytic system. The cookies is used to gather information regarding visitor activity on Issuu products.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">vuid</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.</td></tr></tbody></table></div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a id="wt-cli-tab-link-advertisement" tabindex="0" role="tab" aria-expanded="false" aria-describedby="wt-cli-tab-advertisement" aria-controls="wt-cli-tab-advertisement" class="cli-nav-link cli-settings-mobile" data-target="advertisement" data-toggle="cli-toggle-tab"> Advertisement </a> <div class="cli-switch"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-advertisement" aria-label="advertisement" data-id="checkbox-advertisement" role="switch" aria-controls="wt-cli-tab-link-advertisement" aria-labelledby="wt-cli-tab-link-advertisement" /> <label for="wt-cli-checkbox-advertisement" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">advertisement</span></label> </div> </div> <div class="cli-tab-content"> <div id="wt-cli-tab-advertisement" tabindex="0" role="tabpanel" aria-labelledby="wt-cli-tab-link-advertisement" class="cli-tab-pane cli-fade" data-id="advertisement"> <div class="wt-cli-cookie-description">Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. <table class="wt-cli-element cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th scope="col" class="cookielawinfo-column-1">Cookie</th><th scope="col" class="cookielawinfo-column-3">Duration</th><th scope="col" class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_fbp</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">flashtalkingad1</td><td class="cookielawinfo-column-3">2 years</td><td class="cookielawinfo-column-4">This cookie is set by the provider flashtalking.com. This cookie is used for storing what ads the user has seen. This cookie helps to improve the advertising on third party websites.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">fr</td><td class="cookielawinfo-column-3">3 months</td><td class="cookielawinfo-column-4">The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">IDE</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">mc</td><td class="cookielawinfo-column-3">1 year 1 month</td><td class="cookielawinfo-column-4">This cookie is associated with Quantserve to track anonymously how a user interact with the website.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">sc_at</td><td class="cookielawinfo-column-3">1 year 24 days</td><td class="cookielawinfo-column-4">The cookie is set by Snapchat. This cookie is used for advertising purpose. It shows relevant ads to the users by tracking user behaviour on Snapchat.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">test_cookie</td><td class="cookielawinfo-column-3">15 minutes</td><td class="cookielawinfo-column-4">This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.</td></tr></tbody></table></div> </div> </div> </div> <div class="cli-tab-section"> <div class="cli-tab-header"> <a id="wt-cli-tab-link-others" tabindex="0" role="tab" aria-expanded="false" aria-describedby="wt-cli-tab-others" aria-controls="wt-cli-tab-others" class="cli-nav-link cli-settings-mobile" data-target="others" data-toggle="cli-toggle-tab"> Others </a> <div class="cli-switch"> <input type="checkbox" class="cli-user-preference-checkbox" id="wt-cli-checkbox-others" aria-label="others" data-id="checkbox-others" role="switch" aria-controls="wt-cli-tab-link-others" aria-labelledby="wt-cli-tab-link-others" /> <label for="wt-cli-checkbox-others" class="cli-slider" data-cli-enable="Enabled" data-cli-disable="Disabled"><span class="wt-cli-sr-only">others</span></label> </div> </div> <div class="cli-tab-content"> <div id="wt-cli-tab-others" tabindex="0" role="tabpanel" aria-labelledby="wt-cli-tab-link-others" class="cli-tab-pane cli-fade" data-id="others"> <div class="wt-cli-cookie-description">Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. <table class="wt-cli-element cookielawinfo-row-cat-table cookielawinfo-winter"><thead><tr><th scope="col" class="cookielawinfo-column-1">Cookie</th><th scope="col" class="cookielawinfo-column-3">Duration</th><th scope="col" class="cookielawinfo-column-4">Description</th></tr></thead><tbody><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">_schn</td><td class="cookielawinfo-column-3">session</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">CONSENT</td><td class="cookielawinfo-column-3">16 years 6 months 3 days 14 hours</td><td class="cookielawinfo-column-4">No description</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">X-AB</td><td class="cookielawinfo-column-3">1 day</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-connected-devices</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr><tr class="cookielawinfo-row"><td class="cookielawinfo-column-1">yt-remote-device-id</td><td class="cookielawinfo-column-3">never</td><td class="cookielawinfo-column-4">No description available.</td></tr></tbody></table></div> </div> </div> </div> </div> </div> </div> </div> <div class="cli-modal-footer"> <div class="wt-cli-element cli-container-fluid cli-tab-container"> <div class="cli-row"> <div class="cli-col-12 cli-align-items-stretch cli-px-0"> <div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" tabindex="0" data-cli-action="accept" class="wt-cli-privacy-btn 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