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Helpdesk and Ticketing Software for Your Business | Zammad
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<div class="menu-toggle js-toggle-menu"> <span class="icon icon-burger"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#burger" /></svg> </span> </span> <span class="icon icon-close"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#close" /></svg> </span> </span> </div> <div class="menu-right"> <a class="menu-btn btn btn--small" href="https://zammad.com/en/services/webinars">Demo</a> <a href="https://zammad.com/en/getting-started" class="menu-btn btn btn--small btn--cta">Start free trial!</a> </div> </nav></header> <div class="container"> <div class="sections"> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Get started in minutes,<br class="portrait"> be a winner for years</div> <h1>A Powerful Helpdesk <br class="landscape"> for Great Customer Service</h1> <p>Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell.</p> <p><a class="btn" href="https://zammad.com/en/getting-started">Start your free trial</a> <a class="btn btn--secondary" href="https://zammad.com/en/services/webinars">Demo</a></p></div><div class="video section"> <figure> <div class="video-holder"> <div class="video-ratio"> <video class="video-element" src="https://zammad.com/media/pages/home/d9be3f9722-1698589022/zammad-intro-en.mp4" alt="Office scene displaying how tasks are completed using the Zammad ticketing system" controls> </video> </div> <div class="video-play"> <img class="video-poster" src="https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-1280x720.jpg" srcset="https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-640x360.jpg 640w 360h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-1280x720.jpg 1280w 720h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-2560x1440.jpg 1920w 1080h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-3840x2160.jpg 1920w 1080h, https://zammad.com/media/pages/home/ed774bba40-1698589022/zammad-intro-en-5120x2880.jpg 1920w 1080h" sizes="100vw"> <span class="icon icon-play video-play-icon"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#play" /></svg> </span> </span> </div> </div> </figure> </div> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Your fast and knowledgeable helpdesk</div> <h2 id="the-kind-of-support-you-want-to-experience"><a href="#the-kind-of-support-you-want-to-experience">The Kind of Support<br class="landscape"> You Want to Experience</a></h2> <p>Problem? Solved! Zammad helps your team to find the right answers. After all, great customer service makes all the difference: two thirds of all customers have changed providers because of poor support. But your customers are not among them!</p></div><div class="all-features section"> <div class="all-features-controls"> <div class="content-switcher is-active" data-content="helpdesk" data-theme="Yellow">Helpdesk</div> <div class="content-switcher" data-content="productivity" data-theme="Red">Productivity</div> <div class="content-switcher" data-content="integration" data-theme="Blue">Integration</div> </div> <div class="all-features-categories"> <ul class="all-features-category is-active" data-content="helpdesk"> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/checkliste"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/checkliste/8faf08bdb3-1730808092/checklist_icon.png" alt="Checklist Feature in Zammad Icon"> </div> <div class="all-features-preview-title">Checklist</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/historization-of-changes"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/historization-of-changes/16f7e8429c-1698589015/historisierung-von-aenderungen.png" alt="Icon Timeline"> </div> <div class="all-features-preview-title">Historization of Changes</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/individual-fields"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/individual-fields/8a54d3c7b5-1698589014/custom-fields.png" alt="Icon for individually designed fields"> </div> <div class="all-features-preview-title">Individual fields</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/immediate-changes"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/immediate-changes/9657cfbb0d-1698589015/immediate-changes.png" alt="Icon representing speed"> </div> <div class="all-features-preview-title">Immediate Changes</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/individual-lists-and-overviews"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/individual-lists-and-overviews/119eb05bc4-1698589014/individual-lists-and-overviews.png" alt="Illustration showing a list"> </div> <div class="all-features-preview-title">Individual Lists & Overviews</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/chat"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/chat/82423acbc6-1698589015/chat.png" alt="Illustration of two speech bubbles"> </div> <div class="all-features-preview-title">Smart Chat</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/multilingualism"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/multilingualism/f655803a89-1698589015/multilangualism.png" alt="Illustration representing mutliple languages"> </div> <div class="all-features-preview-title">Multilingualism</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/branding"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/branding/34234fbe36-1698589014/branding.png" alt="Illustration of a name badge"> </div> <div class="all-features-preview-title">Branding</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/dashboard"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/dashboard/fa5a2c6455-1698589014/dashboard.png" alt="Dashboard icon"> </div> <div class="all-features-preview-title">Dashboard</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/customer-interface"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/customer-interface/e55ab36dff-1698589014/customer-interface.png" alt="Illustration of a magnifying glass looking for a person"> </div> <div class="all-features-preview-title">Customer Interface</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/vip"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/vip/60c3375057-1698589015/vip.png" alt="Illustration of a crown"> </div> <div class="all-features-preview-title">VIP</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/out-of-office-replacement"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/out-of-office-replacement/ade9730b27-1698589014/out-of-office-assistant-vertreterfunktion.png" alt="Icon of person running away from door"> </div> <div class="all-features-preview-title">Out of office / replacement</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/editor"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/editor/1a4ac83156-1698589014/editor.png" alt="Illustration of a pen"> </div> <div class="all-features-preview-title">Editor</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sla"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sla/c2a0642963-1698589015/sla.png" alt=""> </div> <div class="all-features-preview-title">SLA / Escalations</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/mentions"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/mentions/0d9077a875-1698589015/mentions-feature.png" alt=""> </div> <div class="all-features-preview-title">Mentions / Watch</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/archive-import"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/archive-import/a5e44c1944-1698589015/archive-import.png" alt="Icon of a folder and an arrow pointing down"> </div> <div class="all-features-preview-title">Archive Import</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/mobile-view"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/mobile-view/b8babf91fd-1698589014/mobile_view.png" alt=""> </div> <div class="all-features-preview-title">Mobile View</div> </a> </li> </ul> <ul class="all-features-category" data-content="productivity"> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/knowledge-base"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/knowledge-base/36825d0fb7-1698589014/knowledge-base.svg" alt="Book icon"> </div> <div class="all-features-preview-title">Knowledge Base</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/multiple-tasks"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/multiple-tasks/beb1d11114-1698589015/multiple-tasks.png" alt="Illustration of a list with a tick"> </div> <div class="all-features-preview-title">Multiple Tasks</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/autosave"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/autosave/18e1368526-1698589015/autosave.png" alt="Illustration of a sealed box"> </div> <div class="all-features-preview-title">Autosave</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/text-modules"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/text-modules/41d3514022-1698589014/text-modules.png" alt="Icon to illustrate text modules"> </div> <div class="all-features-preview-title">Text modules</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/permanent-marking"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/permanent-marking/ccee4df6c2-1698589015/permanent-marking.png" alt="Illustration of a text marker highlighting text"> </div> <div class="all-features-preview-title">Permanent Marking</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/full-text-search"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/full-text-search/8fdd2c99f5-1698589015/fulltext-search.png" alt="Illustration of a magnifying glass with text"> </div> <div class="all-features-preview-title">Full-text Search</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/detailed-profiles"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/detailed-profiles/085dd50ded-1698589015/customer_information_page.png" alt="Customer Information Icon"> </div> <div class="all-features-preview-title">Customer information page</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/templates"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/templates/080b237477-1698589014/templates.png" alt="Template icon"> </div> <div class="all-features-preview-title">Templates</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/time-recording"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/time-recording/39d4fdbce3-1698589015/zeiterfassung.png" alt="Illustration of a clock"> </div> <div class="all-features-preview-title">Time Accounting</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/tags"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/tags/1505887048-1698589014/tags.png" alt="Illustration of two tags"> </div> <div class="all-features-preview-title">Tags</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/bundle-or-split-tickets"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/bundle-or-split-tickets/0bdb96759c-1698589015/tickets-zusammenfuehren.png" alt="Illustration of two overlapping squares"> </div> <div class="all-features-preview-title">Bundle or split tickets</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/parent-child-relationship"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/parent-child-relationship/6cc65f5a8a-1698589014/verlinkung.png" alt="Illustration of a Link"> </div> <div class="all-features-preview-title">Parent / Child Relationship</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/organization-information-page"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/organization-information-page/35f47d49b8-1698589015/organization_information_page.png" alt="organization information icon"> </div> <div class="all-features-preview-title">Organization Information Page</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/assignment-from-user-to-organization"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/assignment-from-user-to-organization/d2d4dca3a2-1698589015/organisation-kunde-zuordnung.png" alt="Icon of a person standing next to buildings"> </div> <div class="all-features-preview-title">Assigning User to Organization</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/csv-import"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/csv-import/7b72103da3-1698589015/csv.png" alt="CSV icon"> </div> <div class="all-features-preview-title">CSV Import of Users and Organizations</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/editing-conflict-warning"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/editing-conflict-warning/c235ac0db3-1698589014/agenten-anzeigen.png" alt="Icon of magnifying glass looking for person"> </div> <div class="all-features-preview-title">Editing conflict warning</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/groups"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/groups/7730628b9b-1698589015/gruppen.png" alt="Illustration of three people"> </div> <div class="all-features-preview-title">Groups</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/responsive-design"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/responsive-design/05ebd00478-1698589014/responsive-design-icon.png" alt="Icon of a hand with a smartphone"> </div> <div class="all-features-preview-title">Responsive Design</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/core-workflows"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/core-workflows/cf611cf5e9-1698589015/core-workflows-logo.png" alt="Icon of a yellow table with a red Settings symbol"> </div> <div class="all-features-preview-title">Core Workflows</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/duplicate-detection"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/duplicate-detection/7abd0497f0-1698589014/prevent_duplicate_ticket.png" alt="Zammad Feature Duplicate Detection Icon"> </div> <div class="all-features-preview-title">Duplicate Detection</div> </a> </li> </ul> <ul class="all-features-category" data-content="integration"> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/rest-api"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/rest-api/b6248e8475-1698589014/rest.png" alt="REST API icon"> </div> <div class="all-features-preview-title">REST API</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/ldap-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/ldap-integration/5d5bf8bbd5-1698589015/ldap.png" alt="LDAP icon"> </div> <div class="all-features-preview-title">LDAP integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/security"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/security/d20a80b31d-1698589015/sicherheit.png" alt="Illustration of a padlock and shield"> </div> <div class="all-features-preview-title">Security</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sso"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sso/e416ed60eb-1698589015/sso.png" alt="Icon representing a Single Sign-on"> </div> <div class="all-features-preview-title">SSO</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/s-mime"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/s-mime/c9ab1e8167-1698589014/s-mime.png" alt="Icon representing S/MIME integration"> </div> <div class="all-features-preview-title">S/MIME</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/external-authentication"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/external-authentication/abf24c2d8d-1698589015/externe-identifizierung.png" alt="Illustration of a Fingerprint"> </div> <div class="all-features-preview-title">External Authentication</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/zammad-migrator"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/zammad-migrator/cb15791216-1698589015/migrator.png" alt="Illustration of two arrows coming together"> </div> <div class="all-features-preview-title">Zammad Migrator</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sipgate"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sipgate/43345f327c-1698589015/sipgate_integration.png" alt="Sipgate logo"> </div> <div class="all-features-preview-title">Sipgate Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/placetel"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/placetel/5ebbeb0851-1698589014/placetel_integration.png" alt=""> </div> <div class="all-features-preview-title">Placetel Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/cti-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/cti-integration/cc92f5fc9f-1698589015/cti.png" alt="CTI Logo"> </div> <div class="all-features-preview-title">CTI Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/checkmk-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/checkmk-integration/eaa8f67c7e-1698589015/checkmk_integration.png" alt=""> </div> <div class="all-features-preview-title">Checkmk Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/monit-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/monit-integration/1ad307a246-1698589014/monit.png" alt="Monit Logo"> </div> <div class="all-features-preview-title">Monit Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/nagios-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/nagios-integration/aaa9cc1fa1-1698589015/nagios.png" alt="Nagios Logo"> </div> <div class="all-features-preview-title">Nagios Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/i-doit-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/i-doit-integration/1ebfb0a1c0-1698589015/i-doit.png" alt="Logo i-doit"> </div> <div class="all-features-preview-title">i-doit Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/icinga-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/icinga-integration/1a5a80b2dd-1698589015/icinga_integration.png" alt=""> </div> <div class="all-features-preview-title">icinga Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/clearbit-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/clearbit-integration/3be68b6be2-1698589014/clearbit_integration.png" alt=""> </div> <div class="all-features-preview-title">Clearbit Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/exchange-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/exchange-integration/30a1ee4e8f-1698589015/microsoft_exchange_integration.png" alt=""> </div> <div class="all-features-preview-title">Exchange Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/telegram-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/telegram-integration/6e402bc23a-1698589015/telegram_integration.png" alt=""> </div> <div class="all-features-preview-title">Telegram Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/facebook-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/facebook-integration/73d477e166-1698589015/facebook_integration.png" alt=""> </div> <div class="all-features-preview-title">Facebook Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/ical-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/ical-integration/c010a70839-1698589014/ical_integration.png" alt=""> </div> <div class="all-features-preview-title">iCal Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/twitter-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/twitter-integration/d89d7aa478-1698589015/twitter_integration.png" alt=""> </div> <div class="all-features-preview-title">Twitter Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/sms"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/sms/7a03b3c2ca-1698589014/sms.png" alt="Icon of two speech bubbles"> </div> <div class="all-features-preview-title">SMS</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/webhooks"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/webhooks/2cb353855b-1698589015/webhooks-2.png" alt="Webhooks icon"> </div> <div class="all-features-preview-title">Webhooks</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/grafana-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana_integration.png" alt=""> </div> <div class="all-features-preview-title">Grafana Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/kibana-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana_integration.png" alt=""> </div> <div class="all-features-preview-title">Kibana Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/github-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/github-integration/676e352582-1698589014/git-hub.png" alt=""> </div> <div class="all-features-preview-title">GitHub Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/gitlab-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/gitlab-integration/693fc93d4d-1698589015/gitlab_integration.png" alt=""> </div> <div class="all-features-preview-title">GitLab Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/microsoft-365"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/microsoft-365/99cbfe67fd-1698589015/365_integration.png" alt=""> </div> <div class="all-features-preview-title">Microsoft 365</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/slack-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/slack-integration/90aaaf98d7-1698589015/slack_integration.png" alt=""> </div> <div class="all-features-preview-title">Slack Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/microsoft-teams-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/microsoft-teams-integration/af2ec5aa59-1698589015/microsoft_teams_integration.png" alt=""> </div> <div class="all-features-preview-title">Microsoft Teams Integration</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/pgp"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/pgp/615f2b2d94-1698589015/pgp.png" alt=""> </div> <div class="all-features-preview-title">PGP</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/two-factor-authentication"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/two-factor-authentication/c666d6b9fe-1698589015/2fa.png" alt="2FA Feature Icon"> </div> <div class="all-features-preview-title">Two-Factor Authentication</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/skyvia"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/skyvia/6a9d06819a-1700212871/skyvia_icon.png" alt="Skyvia Icon"> </div> <div class="all-features-preview-title">Skyvia Connector</div> </a> </li> <li class="all-features-preview"> <a class="all-features-preview-link" href="https://zammad.com/en/product/features/whatsapp-business-integration"> <div class="all-features-preview-icon"> <img src="https://zammad.com/media/pages/product/features/whatsapp-business-integration/ba8555b0c6-1713271888/whatsapp_business.png" alt=""> </div> <div class="all-features-preview-title">WhatsApp Business Integration</div> </a> </li> </ul> </div> <a class="all-features-more more more--centered" href="https://zammad.com/en/product/features">View all features<span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></a> </div> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Zammad means together</div> <h2 id="get-inspired-by-our-success-stories"><a href="#get-inspired-by-our-success-stories">Get Inspired by Our Success Stories</a></h2> <p>Together we write success stories. Since its launch in 2016, hundreds of companies have already opted for Zammad's ticket system - and no one has regretted it!</p></div><div class="quotes section js-quotes"> <div class="quotes-slider js-scroller"> <blockquote class="quote js-quote" data-i="0"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/amnesty-international/1326516235-1728394609/amnesty-international.svg" alt="Amnesty International"> <div class="quote-text"><p>There are three words that describe Zammad perfectly: intuitive, quick, and easy. The switch has definitely paid off: Zammad offers us more possibilities than we originally expected!</p></div> <footer class="quote-author">Stephan Heffner, Spokesperson of the Internet Commission, Amnesty International</footer> </blockquote> <blockquote class="quote js-quote" data-i="1"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/gansel-rechtsanwalte/9ebd967bde-1728394609/logo_gr_quadrat-3.svg" alt="Gansel Rechtsanwälte"> <div class="quote-text"><p>This is the only Customer Support team I like calling. At Zammad, you always have a knowledgeable employee on the phone who is friendly and competent and acts quickly. This is really personal and makes an enormous difference!</p></div> <footer class="quote-author">René Gerasch, Head of Customer Support, Gansel Rechtsanwälte</footer> </blockquote> <blockquote class="quote js-quote" data-i="2"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/myposter/dab1c6ccb7-1728394609/myposter.svg" alt="myposter"> <div class="quote-text"><p>Zammad is intuitive, clean, and provides great structure. This allows us to focus on what is most important: the customer.</p></div> <footer class="quote-author">Laura Gamez Morales, Head of Customer Service, myposter</footer> </blockquote> <blockquote class="quote js-quote" data-i="3"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/city-of-neuwied/ec1a6deee0-1728394610/logo-stadt-neuwied.svg" alt="City of Neuwied"> <div class="quote-text"><p>Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is also helping other organizational units of the administration to advance the digitization of internal processes and, for example, to digitally process and document requests/orders to janitors, building management, personnel management, or even time recording.</p></div> <footer class="quote-author">Gerhard Wingender, Office for IT, Neuwied Municipality</footer> </blockquote> </div> <div class="quotes-pagination"> <div class="quotes-pagination-button js-pagination-button is-active" data-i="0"></div> <div class="quotes-pagination-button js-pagination-button" data-i="1"></div> <div class="quotes-pagination-button js-pagination-button" data-i="2"></div> <div class="quotes-pagination-button js-pagination-button" data-i="3"></div> </div> <div class="quotes-arrow quotes-arrow--prev js-prev"><span class="icon icon-arrow-left"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-left" /></svg> </span> </span></div> <div class="quotes-arrow quotes-arrow--next js-next is-active"><span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div><div class="more-button-section section"> <p><a class="more more--block" href="https://zammad.com/en/customers">View all Customer Stories<span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span></span></a></p></div> <div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">Use Cases for a helpdesk software</div> <h2 id="who-is-zammad-for"><a href="#who-is-zammad-for">Who Is<br class="landscape"> Zammad For?</a></h2> <p>Would Zammad make sense for my company? How can I put this software to use? Easy: Zammad has plenty of wide-ranging features, offering something for everyone!</p></div><div class="use-cases section" data-theme="Yellow"> <a class="use-cases-item" href="https://zammad.com/en/product/product-service-support"> <div class="use-cases-item-media"> <img class="use-cases-item-photo" src="https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-640x.jpg" srcset="https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-640x.jpg 640w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1024x.jpg 1024w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1280x.jpg 1280w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1600x.jpg 1600w, https://zammad.com/media/pages/product/product-service-support/aa8b09e240-1698589014/forklift-preview-1920x.jpg 1920w" sizes="28.1944444467vw" alt="3d animated forklift" width="640" height="432"> </div> <div class="text-content"> <h2 class="use-cases-item-title">Product / Service Support</h2> <ul class="use-cases-item-benefits"> <li>Reliable information and support</li> <li>Long-term, growing customer relationships</li> <li>Own fields for specific key figures</li> </ul> <div class="use-cases-item-more more">Learn more <span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div> </a> <a class="use-cases-item" href="https://zammad.com/en/product/support-for-wholesale-and-retail"> <div class="use-cases-item-media"> <img class="use-cases-item-photo" src="https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-640x.jpg" srcset="https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-640x.jpg 640w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1024x.jpg 1024w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1280x.jpg 1280w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1600x.jpg 1600w, https://zammad.com/media/pages/product/support-for-wholesale-and-retail/64068f7bb1-1698589016/machine-preview-1920x.jpg 1920w" sizes="28.1944444467vw" alt="3d animatied production machine" width="640" height="432"> </div> <div class="text-content"> <h2 class="use-cases-item-title">Support for wholesale and retail</h2> <ul class="use-cases-item-benefits"> <li>Multi-channel communication</li> <li>Connection to existing ERP systems</li> <li>Product-specific overviews</li> </ul> <div class="use-cases-item-more more">Learn more <span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div> </a> <a class="use-cases-item" href="https://zammad.com/en/product/zammad-at-the-it-service-desk"> <div class="use-cases-item-media"> <img class="use-cases-item-photo" src="https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-640x.jpg" srcset="https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-640x.jpg 640w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1024x.jpg 1024w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1280x.jpg 1280w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1600x.jpg 1600w, https://zammad.com/media/pages/product/zammad-at-the-it-service-desk/1d194a563e-1698589016/printer-preview-1920x.jpg 1920w" sizes="28.1944444467vw" alt="3d animated printer" width="640" height="432"> </div> <div class="text-content"> <h2 class="use-cases-item-title">Zammad for the IT service desk</h2> <ul class="use-cases-item-benefits"> <li>Self-service and instructions</li> <li>Working with support levels</li> <li>Automation through LDAP/Exchange</li> </ul> <div class="use-cases-item-more more">Learn more <span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span> </span></div> </div> </a> </div><div class="text section text-content" data-theme="Yellow" data-alignment="centered"> <div class="cursive">News on Open Data,<br class="portrait"> New Work, and Helpdesk</div> <h2 id="always-up-to-date-with-the-zammad-blog"><a href="#always-up-to-date-with-the-zammad-blog">Always up to Date With the Zammad Blog</a></h2> <p>What is so great about the Open Source concept? How does a helpdesk work and what are the benefits? What is the idea of New Work all about? Head to the Zammad Blog to find out all of this - and more!</p></div><div class="blog-article-section section"> <a class="article-preview" href="https://zammad.com/en/blog/automatic-language-detection" data-layout="promo"> <div class="article-preview-graphic" style="background: #faf0f0"> <div class="article-preview-graphic-ratio image-ratio"> <img class="article-preview-graphic-element" src="https://zammad.com/media/pages/blog/automatic-language-detection/a7678b0d01-1741859054/origami-parrot-320x.png" srcset="https://zammad.com/media/pages/blog/automatic-language-detection/a7678b0d01-1741859054/origami-parrot-320x.png 320w, https://zammad.com/media/pages/blog/automatic-language-detection/a7678b0d01-1741859054/origami-parrot-640x.png 640w, https://zammad.com/media/pages/blog/automatic-language-detection/a7678b0d01-1741859054/origami-parrot-1280x.png 1280w, https://zammad.com/media/pages/blog/automatic-language-detection/a7678b0d01-1741859054/origami-parrot-1920x.png 1920w, https://zammad.com/media/pages/blog/automatic-language-detection/a7678b0d01-1741859054/origami-parrot-2560x.png 2560w" sizes="(max-width: 767px) 100vw, 33vw" alt="Origami Parrot" width="320" height="320"> </div> </div> <div class="article-preview-content"> <div class="cursive" style="color: #faf0f0">Without any Detours</div> <h2 class="article-preview-title">Using Automatic Language Detection for Better Customer Experience</h2> <div class="article-preview-intro">Multilingual support is a key competitive advantage for internationally operating companies — but it can quickly become a challenge, especially when requests have to be manually assigned or forwarded first. The result: delays and misunderstandings that can impact customer satisfaction. With automatic language detection, this extra step is no longer necessary.</div> <div class="article-preview-meta"><time class="article-preview-date" datetime="2025-03-24 09:00:00">March 24, 2025</time> <span class="spacer-dot">•</span> Helpdesk</div> </div> </a> <p><a class="more more--block" href="https://zammad.com/en/blog/automatic-language-detection">Read Blog Article<span class="icon icon-arrow-right"> <span class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#arrow-right" /></svg> </span></span></a></p></div> </div> <div class="cta-bar"> <div class="cta-bar-entry cta-bar-entry--cta" data-theme="Black"> <div class="cursive">Signup</div> <div class="cta-bar-entry-text">Together we turn your customers into fans.</div> <a href="https://zammad.com/en/getting-started" class="btn">Start free trial!</a> </div> <div class="cta-bar-entry cta-bar-entry--newsletter" data-theme="Yellow"> <div 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