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Reporting and Analytics in Zammad
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class="icon-ratio" style="padding-bottom: 100%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#close" /></svg> </span> </span> </div> <div class="menu-right"> <a class="menu-btn btn btn--small" href="https://zammad.com/en/services/webinars">Demo</a> <a href="https://zammad.com/en/getting-started" class="menu-btn btn btn--small btn--cta">Start free trial!</a> </div> </nav></header> <div class="container"> <div class="sections"> <div class="text section text-content" data-theme="Yellow" data-alignment="left"> <h1>Reporting and Analytics in Zammad</h1> <p><strong>Reporting </strong>helps you to gain valuable insights into your company's and team's performance. The idea is to analyze data to generate trends, allowing you to spot deviations at an early stage.</p> <p>The information gathered from these reports is the basis for future decisions - hence comprehensive evaluations should be made on a regular basis, The reports also help you to define company goals, such as OKRs and KPIs.</p> <p>Zammad also allows you to integrate your existing reporting and analytics tools, like Grafana or Kibana.</p> <h2 id="data-analysis-in-zammad"><a href="#data-analysis-in-zammad">Data Analysis in Zammad</a></h2> <p>Zammad has offered an <a href="https://admin-docs.zammad.org/en/latest/manage/report-profiles.html">internal reporting tool</a> since the beginning. This is included in the open-source version as well as in the "Plus" version of the hosted setup.</p> <p>Admins can view comprehensive and insightful reports on the performance within their Zammad instance and generate reports on various metrics, such as closed tickets or backlog, for different time periods.</p> <figure><img alt="Screenshot of Grafana integration in Zammad" height="758" sizes="(max-aspect-ratio=1/1) 93.9613526575vw, 51.8055555556vw" src="https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-1280x.png" srcset="https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-320x.png 320w, https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-640x.png 640w, https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-1280x.png 1280w, https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-1600x.png 1600w, https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-2560x.png 2560w, https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-3840x.png 3840w, https://zammad.com/media/pages/reporting/198490f743-1698589017/zammad-grafana-5120x.png 5120w" width="1280"></figure> <h2 id="reporting-webinar"><a href="#reporting-webinar">Reporting Webinar</a></h2> <p>Our free webinar will show you how to get the most out of the reporting with Zammad. Our experienced trainers will be happy to answer all your corresponding questions.</p> <p><strong>Duration:</strong> approx. 1 hour<br /> <strong>Location:</strong> remote<br /> <strong>Language:</strong> English or German</p> <p><a class="btn" href="https://zammad.com/en/services/webinars">Register now</a></p> <h2 id="integrations-for-reporting-tools"><a href="#integrations-for-reporting-tools">Integrations for reporting tools</a></h2></div><div class="small-feature-group section" data-theme="Yellow"> <div class="small-feature"> <img class="small-feature-icon" src="https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana-integration-80x.png" srcset="https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana-integration-64x.png 64w, https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana-integration-80x.png 80w, https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana-integration-128x.png 128w, https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana-integration-256x.png 256w, https://zammad.com/media/pages/product/features/kibana-integration/f54f1a199d-1698589015/kibana-integration-512x.png 512w" sizes="(max-width: 767px) 19.323671496vw, 5.555555556vw" width="512" height="512" alt=""> <h2 class="small-feature-headline">Kibana Integration</h2> <div class="small-feature-description"> <p>Want to analyze data in detail and map trends easily? Connect your Zammad with Kibana and create helpful reports and overviews of your Zammad usage.</p> <a class="small-feature-more" href="https://zammad.com/en/product/features/kibana-integration">More about Kibana Integration</a> </div> </div> <div class="small-feature"> <img class="small-feature-icon" src="https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana-integration-80x.png" srcset="https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana-integration-64x.png 64w, https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana-integration-80x.png 80w, https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana-integration-128x.png 128w, https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana-integration-256x.png 256w, https://zammad.com/media/pages/product/features/grafana-integration/bf28692069-1698589015/grafana-integration-512x.png 512w" sizes="(max-width: 767px) 19.323671496vw, 5.555555556vw" width="512" height="512" alt=""> <h2 class="small-feature-headline">Grafana Integration</h2> <div class="small-feature-description"> <p>All statistics about your company at a glance: link your Grafana account with Zammad's Elasticsearch and always see exactly what鈥檚 going on.</p> <a class="small-feature-more" href="https://zammad.com/en/product/features/grafana-integration">More about Grafana Integration</a> </div> </div> </div><div class="divider section"> <div class="divider-line divider-line--left"></div> <span class="icon icon-phoenix"> <span class="icon-ratio" style="padding-bottom: 89.285714285714%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#phoenix" /></svg> </span> </span> <div class="divider-line divider-line--right"></div> </div><div class="quotes section js-quotes"> <div class="quotes-slider js-scroller"> <blockquote class="quote js-quote" data-i="0"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/gansel-rechtsanwalte/9ebd967bde-1728394609/logo_gr_quadrat-3.svg" alt="Gansel Rechtsanwälte"> <div class="quote-text"><p>We have extensive reporting requirements to measure compliance with KPIs. Zammad directly offered to create a Grafana integration tailored to our needs. This is absolutely great and solves the problem perfectly.</p></div> <footer class="quote-author">Ren茅 Gerasch</footer> </blockquote> <blockquote class="quote js-quote" data-i="1"> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <span class="icon icon-quote"> <span class="icon-ratio" style="padding-bottom: 76.300578034682%"> <svg><use xlink:href="https://zammad.com/assets/images/icons.svg?1742998783?2024-07-23#quote" /></svg> </span> </span> <img class="quote-customer-logo" src="https://zammad.com/media/pages/customer-database/adina-hotels/764dbcb21e-1728394609/adina.svg" alt="Adina Hotels"> <div class="quote-text"><p>Zammad reporting tells us a lot about our workload. 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