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data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">以往稱為 Zendesk Explore</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">洞察客戶深入解析</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">資料可能令人望而生畏 —— 那些圖表、數字和試算表實在讓人頭疼。運用 Zendesk，理解您的客戶服務資料輕而易舉。我們的報告和分析軟體使您可即時洞察客戶深入解析，從而提升您的業務 —— 無需您擁有統計學的學位。</p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/analytics/video.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-976ed20-0 kQfWvX"><path d="m0 14.098 1.509 1.509 3.771-3.772-1.508-1.508zM9.741 0a5.867 5.867 0 1 0 0 11.735A5.867 5.867 0 0 0 9.742 0zm0 1.067c2.647 0 4.8 2.154 4.8 4.8s-2.153 4.8-4.8 4.8-4.8-2.154-4.8-4.8 2.153-4.8 4.8-4.8z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">改善客戶體驗營運</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">識別問題領域並立即解決，讓您的團隊可以花更多時間在客戶身上。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-976ed20-1 ktmNES"><path d="M10.24 6.4h6.4V0h-6.4zm-2.88 5.76a3.52 3.52 0 1 1-7.04 0 3.52 3.52 0 0 1 7.04 0zM3.84 0 0 6.4h7.68zm9.6 8.96-3.84 6.4h7.68z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">提高代理工作效率</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">監控業績並識別團隊可發展的領域。</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-976ed20-2 iHdhoV"><path d="M14 6a3 3 0 1 1-6 0 3 3 0 0 1 6 0zM7 3.5a2.5 2.5 0 1 1-5.002-.002A2.5 2.5 0 0 1 7 3.5zM15.45 15H6.53c-.14 0-.28-.06-.37-.17s-.14-.25-.12-.39C6.3 11.91 8.44 10 10.99 10s4.68 1.91 4.96 4.45c.02.14-.03.28-.12.39s-.24.16-.38.16zm-8.12-5H1.67c-.16 0-.31-.08-.41-.21a.522.522 0 0 1-.059-.463l-.001.004a3.516 3.516 0 0 1 3.3-2.33c1.48 0 2.81.94 3.3 2.34.05.15.03.32-.06.46-.09.12-.25.2-.41.2z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">瞭解您的客戶</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">瞭解客戶與您互動的方式，以便您改進整體體驗。</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">全通路分析</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">獲得對每次互動的深入見解</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">客戶支援無處不在 —— 電子郵件、交談、電話或您的社群媒體管道，不一而足。因此，您需要可跟上其步伐的客戶分析工具。我們的報告解決方案可整合來自各個管道的資料，使您可衡量客戶與您的品牌互動效果，而不致迷失方向。</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">領導客戶體驗團隊的強大分析</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">極其強大的資料</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hKibhX Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hHkeAk Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27346%27/%3e"/></span><img alt="Stylized screenshot: tickets created by month" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: tickets created by month" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/analytics/tab-1.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-1.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-1.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: dashboard charts" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/analytics/tab-2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-2.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: dashboard customization" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/analytics/tab-3.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-3.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-3.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: dashboard customization" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/analytics/tab-4.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-4.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-4.png"/></noscript></span></span></div></div><div class="StyledCol-sc-inuw62-0 fZpTxx Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 bJrggW" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27346%27/%3e"/></span><img alt="Stylized screenshot: tickets created by month" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: tickets created by month" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/analytics/tab-1.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-1.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-1.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:0" role="button" tabindex="0" aria-controls=":Rkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">即時與歷史資料</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 ebDyEI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkm76:--panel:0" aria-hidden="false" aria-labelledby=":Rkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eXetsp Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">存取強大的報告，以瞭解過往的趨勢，並針對目前的狀況採取行動。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27350%27/%3e"/></span><img alt="Stylized screenshot: dashboard charts" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: dashboard charts" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/analytics/tab-2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-2.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">適用於每個管道的預先建立的儀表板</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:1" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">使用預先建立的儀表板分析服務業績，這些儀表板已預先填入最佳實務客戶服務量化分析。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27346%27/%3e"/></span><img alt="Stylized screenshot: dashboard customization" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: dashboard customization" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/analytics/tab-3.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-3.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/analytics/tab-3.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">可自訂儀表板與圖表</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:2" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">使用指向並按一下體驗，有數千種方式可自訂量化分析、圖表、篩選與儀表板。</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span 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data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-capabilities/analytics/quote-logo.svg" alt="標誌：Etsy" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">「Zendesk 報告解決方案帶來的可見度幫助我們顯著地改善了支援營運 —— 我們現可從工單中找出問題領域、快速解決傳送規則，並為團隊識別訓練機會。」</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Colin Wilkinson</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Etsy 會員服務部門代理支援資深經理</p></cite><div 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class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fVmbno Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="popeye" class="Statstyle__StatRoot-sc-17s8ggd-0 kLoMYp"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">36%</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> 的解決速度提高率</p><p class="stat-text"></p></div></div><div class="StyledCol-sc-inuw62-0 fVmbno Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="popeye" class="Statstyle__StatRoot-sc-17s8ggd-0 kLoMYp"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">79%</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> 的客戶等待時間縮減率</p><p class="stat-text"></p></div></div><div class="StyledCol-sc-inuw62-0 fVmbno Gridstyle__Col-sc-1uhmtis-2 hmvmFG" 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Zendesk Explore","katamari-title-1":"洞察客戶深入解析","katamari-5":"資料可能令人望而生畏 —— 那些圖表、數字和試算表實在讓人頭疼。運用 Zendesk，理解您的客戶服務資料輕而易舉。我們的報告和分析軟體使您可即時洞察客戶深入解析，從而提升您的業務 —— 無需您擁有統計學的學位。","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/analytics/video.jpg, https://web-assets.zendesk.com/images/p-capabilities/analytics/video-2x.jpg 2x\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_hkxwvj681v popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-6":"改善客戶體驗營運","katamari-7":"識別問題領域並立即解決，讓您的團隊可以花更多時間在客戶身上。","katamari-8":"提高代理工作效率","katamari-9":"監控業績並識別團隊可發展的領域。","katamari-10":"瞭解您的客戶","katamari-11":"瞭解客戶與您互動的方式，以便您改進整體體驗。","katamari-12":"全通路分析","katamari-13":"獲得對每次互動的深入見解","katamari-14":"客戶支援無處不在 —— 電子郵件、交談、電話或您的社群媒體管道，不一而足。因此，您需要可跟上其步伐的客戶分析工具。我們的報告解決方案可整合來自各個管道的資料，使您可衡量客戶與您的品牌互動效果，而不致迷失方向。","katamari-15":"領導客戶體驗團隊的強大分析","katamari-16":"極其強大的資料","katamari-17":"即時與歷史資料","katamari-18":"存取強大的報告，以瞭解過往的趨勢，並針對目前的狀況採取行動。","katamari-19":"適用於每個管道的預先建立的儀表板","katamari-20":"使用預先建立的儀表板分析服務業績，這些儀表板已預先填入最佳實務客戶服務量化分析。","katamari-21":"可自訂儀表板與圖表","katamari-22":"使用指向並按一下體驗，有數千種方式可自訂量化分析、圖表、篩選與儀表板。","katamari-23":"共用與協作","katamari-24":"共用並排程相關儀表板與報告，使團隊成員與利益相關者瞭解關鍵深入解析與趨勢。","katamari-25":"即時與歷史資料","katamari-26":"存取強大的報告，以瞭解過往的趨勢，並針對目前的狀況採取行動。","katamari-27":"適用於每個管道的預先建立的儀表板","katamari-28":"使用預先建立的儀表板分析服務業績，這些儀表板已預先填入最佳實務客戶服務量化分析。","katamari-29":"可自訂儀表板與圖表","katamari-30":"使用指向並按一下體驗，有數千種方式可自訂量化分析、圖表、篩選與儀表板。","katamari-30b":"共用與協作","katamari-31":"共用並排程相關儀表板與報告，使團隊成員與利益相關者瞭解關鍵深入解析與趨勢。","katamari-anchor-1":"檢視所有功能","katamari-swap-2":"\u003cdiv class=\"quote-inner\"\u003e\r\n\u003cdiv class=\"container grid padded\"\u003e\r\n\u003cdiv class=\"row reverse-small\"\u003e\r\n\u003cdiv class=\"col col-small-6 col-medium-5 quote-image\"\u003e\r\n\u003cdiv class=\"quote-image-inner\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/analytics/quote.jpg, https://web-assets.zendesk.com/images/p-capabilities/analytics/quote-2x.jpg 2x\" alt=\"\"\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col col-small-5 col-medium-4 push-medium-1 quote-copy\"\u003e\r\n\u003cdiv class=\"logo\"\u003e\r\n\u003cimg class=\"lazyload no-src\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/analytics/quote-logo.svg\" alt=\"標誌：Etsy\" width=\"124px\"\u003e\r\n\u003c/div\u003e\r\n\u003cblockquote class=\"h5\"\u003e\r\n「Zendesk 報告解決方案帶來的可見度幫助我們顯著地改善了支援營運 —— 我們現可從工單中找出問題領域、快速解決傳送規則，並為團隊識別訓練機會。」\r\n\u003c/blockquote\u003e\r\n\u003ccite\u003e\r\n\u003cp class=\"h6\"\u003eColin Wilkinson\u003c/p\u003e\r\n\u003cp class=\"caption\"\u003eEtsy 會員服務部門代理支援資深經理\u003c/p\u003e\r\n\u003c/cite\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","katamari-32":"善用資料的公司可實現","katamari-33":"\u003cspan class=\"stat-figure\"\u003e36%\u003c/span\u003e 的解決速度提高率","katamari-34":"\u003cspan class=\"stat-figure\"\u003e79%\u003c/span\u003e 的客戶等待時間縮減率","katamari-35":"\u003cspan class=\"stat-figure\"\u003e4 倍\u003c/span\u003e客戶請求解決率","katamari-36":"瀏覽我們的報告和分析資源","katamari-swap-3":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" target=\"_blank\" href=\"https://www.youtube.com/watch?v=bDU0Mo6i9DA\"\u003e\r\n \u003ch4\u003e瀏覽產品演示\u003c/h4\u003e\r\n \u003cp\u003e視訊\u003c/p\u003e\r\n \u003cimg class=\"lazyload no-src card-image\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/analytics/resource-1.jpg\" alt=\"影像\" /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003e觀看視訊\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv 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19:38:00","updatedAtFormatted":"2023年02月17日","content":""},"preview":false,"id":202108003,"locale":"hk"},"__lang":"hk","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 網誌","newsroom":"新聞中心","brand_subtitle_newsroom":"公司消息與公告","marketplace":"Marketplace","arialabel_toggle":"切換至手機功能表","arialabel_search":"搜尋","contact_us":"聯絡我們","primary_btn":"免費試用","primary_btn_blog":"開始免費試用","secondary_btn_pricing":"立即購買","secondary_btn_login":"登入","secondary_btn_demo":"觀看示範","return_to_homepage":"前往Zendesk主頁","newsroom_navlink_press_releases":"新聞稿","newsroom_navlink_media":"媒體資源","primary_btn_newsroom":"聯絡","dropdown_products":"產品","dropdowns_service_title":"適用於客戶服務的 Zendesk","dropdowns_service_subtitle":"完整的客戶服務解決方案","dropdowns_sell_title":"適用於銷售的 Zendesk","dropdowns_sell_subtitle":"現代化的銷售解決方案","dropdown_products_platform_title":"Sunshine 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