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class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div id="card-1558167334" class="Cardstyle__CardRoot-sc-12jokda-1 hpuxSB"><div class="Cardstyle__CardMedia-sc-12jokda-0 gNCwDN"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-b20171a0e5" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-b20171a0e5" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Icon_Resolve64?$CardsIllustration$"/></noscript></span></span></div><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">讓自動化發揮更大的作用</h2><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">擁有海量客戶是好事。人工智能代理的互動自動化超過80%，輕鬆解決互動問題。</p></div></div><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div id="card-1760875751" class="Cardstyle__CardRoot-sc-12jokda-1 hpuxSB"><div class="Cardstyle__CardMedia-sc-12jokda-0 gNCwDN"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27120%27%20height=%27120%27/%3e"/></span><img alt="" data-nmw-id="aem.components.Image" id="image-e60cdc65dc" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" data-nmw-id="aem.components.Image" id="image-e60cdc65dc" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Icon_AgentPower64?$CardsIllustration$"/></noscript></span></span></div><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">為代理提供更多動力</h2><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">透過在工作流程內建的主動式代理助理，將團隊生產力提高20%。你的代理會取得完整的客戶資訊，並建議後續步驟以提供一致的服務。</p></div></div><div class="StyledCol-sc-inuw62-0 fzcATT Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div id="card-737140186" class="Cardstyle__CardRoot-sc-12jokda-1 hpuxSB"><div class="Cardstyle__CardMedia-sc-12jokda-0 gNCwDN"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img 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style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/is/image/zendesk/Icon_AI64?$CardsIllustration$"/></noscript></span></span></div><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">擴大運作</h2><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">完整的能見度有助簡化工作流程、降低代理工作量，並將操作效率提高15％以上。</p></div></div></div></div></div></div></section><section data-nmw-id="global.Base" id="teaser-a8f8590702" class="sc-eaacb07a-10 jQNrxh"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 caSCYr Gridstyle__Row-sc-1aci9ft-1 fCsxgZ sc-eaacb07a-8 gBmiff" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iscjyF Gridstyle__Col-sc-1aci9ft-2 dwVXU sc-eaacb07a-0 sc-eaacb07a-11 bNYnnn kpGWCr" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-6ks3it-0 cQiVKO sc-eaacb07a-4 llxFTX">人工智能代理</h2><h2 id="title-afdd43fe7d" class="Headingstyle__HeadingRoot-sc-6ks3it-0 fvbpja">實現80%以上互動的自動化</h2><div id="text-06be0d33ee" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Zendesk人工智能代理可自主解決複雜問題，不論你的客戶選擇何種渠道。全年無休提供即時解決方案，大規模降低成本的同時令客戶和員工同樣滿意。</p> </div><div id="linkgroup-1014511082" class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cKJYvn"><a href="/apac/zh_hk/service/ai-agents" data-interaction-type="buttonundefined-primary" id="button-cb100c1c26" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 gfdqVh Buttonstyle__ButtonRoot-sc-yyucvh-2 jWKPZz" data-garden-id="buttons.anchor" 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fvbpja">令每位代理擁有頂級績效</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><section data-nmw-id="global.AccordionMedia" class="sc-eaacb07a-10 eeKctl sc-ceec712a-1 gRaSNj"><div class="Containerstyle__ContainerRoot-sc-j7wtnc-0 kGHhcU sc-eaacb07a-7 kFCcyk"><div class="StyledGrid-sc-oxgg5i-0 dMGWVP Gridstyle__GridRoot-sc-1aci9ft-0 fYskHb sc-eaacb07a-2 eEZxqt" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 bWtGVF Gridstyle__Row-sc-1aci9ft-1 fCsxgZ" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ekVxZi Gridstyle__Col-sc-1aci9ft-2 dwVXU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-ceec712a-0 hZmFgp active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span 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class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 iWukHM"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":R2lkm76:--panel:0" aria-hidden="false" aria-labelledby=":R2lkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 ktrbNb Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-e370b0d9ef" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">透過以人工智能驅動的洞見，了解你客戶的需求和感受。根據你的具體業務需求進一步訂制，以擷取所有傳入的要求和背後的詳情。</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" 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data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Freedom_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">減少人手分類</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">縮短首次回覆時間</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「Zendesk AI 改變我們與客戶交流的方式，因為現在我們可以配合他們對話的語氣，不論他們是喜歡使用表情符號來取樂，還是喜歡更正式的對話。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">客戶體驗經理</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="NEXT" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="NEXT" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Next_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">66<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">單次互動解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">電郵平均處理時間降幅</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「我們的Zendesk AI成功經驗為所有業務帶來了人工智能的可信度。對我們許多人來說，它是第一個不負盛名、真正發揮作用的人工智能工具。」 </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">客戶聯絡體驗技術主管</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="UrbanStems" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="UrbanStems" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Urbanstems_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">自動解析率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure"><span class="stat-char">$</span>100<span class="stat-char">K</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">三個月可節省</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「實施Zendesk AI僅僅三個月，我們已經看到了巨大的回報。」 </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">客戶幸福總監</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Lush" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Lush" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Lush_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline"> 首次接觸即可解決</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure"><span class="stat-char">$</span>434<span class="stat-char">k</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline"> 每年節省成本</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「以KPI（關鍵績效指標）作為標準，但我們的創始人希望我們回報，並告訴他們客戶的感受。運用Zendesk，我們可以做到這一點。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">全球客戶體驗經理</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Freedom" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Freedom" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Freedom_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">減少人手分類</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">縮短首次回覆時間</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「Zendesk AI 改變我們與客戶交流的方式，因為現在我們可以配合他們對話的語氣，不論他們是喜歡使用表情符號來取樂，還是喜歡更正式的對話。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">客戶體驗經理</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="NEXT" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="NEXT" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Next_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">66<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">單次互動解決率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">電郵平均處理時間降幅</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「我們的Zendesk AI成功經驗為所有業務帶來了人工智能的可信度。對我們許多人來說，它是第一個不負盛名、真正發揮作用的人工智能工具。」 </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">客戶聯絡體驗技術主管</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="UrbanStems" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="UrbanStems" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Urbanstems_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">自動解析率</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure"><span class="stat-char">$</span>100<span class="stat-char">K</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">三個月可節省</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「實施Zendesk AI僅僅三個月，我們已經看到了巨大的回報。」 </blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">客戶幸福總監</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="6" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Lush" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Lush" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Lush_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline"> 首次接觸即可解決</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure"><span class="stat-char">$</span>434<span class="stat-char">k</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline"> 每年節省成本</p></div></div></div><div class="sc-e699bf5c-5 fIstTY"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 hjhrRE sc-f3b8ab07-2 NmRiR">「以KPI（關鍵績效指標）作為標準，但我們的創始人希望我們回報，並告訴他們客戶的感受。運用Zendesk，我們可以做到這一點。」</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 DbJtH sc-f3b8ab07-4 YeHai">全球客戶體驗經理</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 gmtpxB eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 kLPzEb" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">閱讀客戶案例</span></a></cite></div></div></div></div></div></div><div data-index="7" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-e699bf5c-0 fgfcib"><div class="sc-e699bf5c-1 dgVJgh"><div class="sc-e699bf5c-2 gwkHJk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Freedom" data-nmw-id="aem.components.Image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="Freedom" data-nmw-id="aem.components.Image" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" src="https://web-assets.zendesk.com/is/image/zendesk/Freedom_Default?fmt=webp-alpha&$primary=%2311110D&$secondary=%235d5d59&$tertiary=%23777773&scale=2"/></noscript></span></span></div><div class="sc-e699bf5c-4 kaqxkb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">減少人手分類</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 eiFzJb sc-e699bf5c-3 hrMcer"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 IDriy stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 jCgSBv stat-headline">縮短首次回覆時間</p></div></div></div><div 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class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rvl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">如何使用Zendesk人工智能的功能？</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 iWukHM"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rvl676:--panel:0" aria-hidden="false" aria-labelledby=":Rvl676:--trigger:0" class="StyledPanel-sc-1piryze-0 ktrbNb Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-380b9de43d" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">如果需要如何存取Zendesk人工智能功能的詳情，例如人工智能代理、代理助理等，請參閱我們的 <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">定價頁面</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rvl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Zendesk Copilot的價格是多少？</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:1" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-c67b9df3b7" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">完整定價表及組合資訊可在<a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">這裏</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>查閱。</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:2" role="button" tabindex="0" aria-controls=":Rvl676:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Suite和Zendesk Copilot 包含哪些功能？</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:2" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-79b29f8d82" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Zendesk現時在Suite中提供部分人工智能功能，包括人工智能代理和背景資訊版面上的知識。 Zendesk Copilot附加元件為代理和管理員解鎖新的人工智能功能，包括代理助理、智能分類、管理員預編訊息建議和人工智能報告。如需更多資訊，<a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">請查閱我們的計劃及套裝</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:3" role="button" tabindex="0" aria-controls=":Rvl676:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-6ks3it-0 gUoXxH">Zendesk如何保護我的數據？</h5></button><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="currentColor" viewBox="0 0 24 24" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-1baakjb-0 jmSgYC"><path fill="currentColor" fill-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164z" clip-rule="evenodd"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 feueHI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rvl676:--panel:3" aria-hidden="true" aria-labelledby=":Rvl676:--trigger:3" class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-de72cd4efe" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">所有Zendesk產品和功能都是將私隱於入設計考慮因素中，Zendesk人工智能的設計也不例外。訂用者在使用Zendesk（包括 Zendesk 人工智能功能）時，能夠<a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">遵循</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>各種私隱法規（包括 GDPR 和 CCPA）。我們的設計原則指導我們如何建構和開發，為人工智能驅動的客戶服務奠定堅實的基礎。請在<a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/#ai" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 cbIMud eLyIGa Linkstyle__LinkRoot-sc-1n8u9ej-6 vgXxq" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">這裏</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>了解我們所使用方法的詳情。</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rvl676:--trigger:4" role="button" tabindex="0" aria-controls=":Rvl676:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 iVybFy Accordionstyle__AccordionLabel-sc-1baakjb-3 zbGKa" data-garden-id="accordions.button" 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class="StyledPanel-sc-1piryze-0 kfKkET Accordionstyle__AccordionPanel-sc-1baakjb-4 rJRcP" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="text-a0a7e731a7" class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy"><p class="Textstyle__TextRoot-sc-1qs4xfy-0 cnShMy">Zendesk人工智能預先經過金融服務、保險、資訊科技、人力資源、旅遊、酒店、觀光、零售、軟件，娛樂和電玩，以及教育行業的訓練。客戶也可以輕鬆加入自訂意圖，以滿足特定業務需求，實現更精確的自動化。 </p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-1baakjb-5 jjiBuK" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-1baakjb-2 dKiuVc" 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data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1n8u9ej-3 faVsWJ">與OpenAI合作</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>。 OpenAI的GPT-3.5、GPT-4、GPT-4o和GPT-4o mini模式是行業頂尖的大型語言模式，如果在客戶體驗領域中正確使用，具有令人難以置信的潛力。在Zendesk中，OpenAI目前用於為代理和知識庫提供如摘要、擴展和語氣轉換等功能，並且人提供生成式回覆和為機械人角色。</p> </div><div class="Accordionstyle__AccordionMediaMobile-sc-1baakjb-6 beQAVP"></div></div></section></div></div></div></div></div></div></div></section><section data-nmw-id="global.Base" id="teaser-3da3ca1d61" class="sc-eaacb07a-10 fHwXdu"><div 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