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¿Quieres que los agentes de atención al cliente sean más efectivos?
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ti</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Un espacio de trabajo de agentes centrado en las conversaciones</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/agent-workspace-tour/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Hacer el recorrido autoguiado</a></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27477%27%20height=%27477%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-agent-workspace/agent-workspace-hero-square.jpg" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Todo donde debe estar</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">Ante todo, Zendesk está ideado para los agentes y por eso, hemos creado para ellos el espacio de trabajo de agentes. Es nuestra manera de ayudarlos a ofrecer una asistencia óptima, sin tener que pasar de un panel a otro ni pedir a los clientes que repitan la información. Al fin y al cabo, eso es lo que quiere cualquier agente. Con las herramientas y los datos adecuados, es posible mantener conversaciones personales y pertinentes en cualquier canal.</p></div></div></div></div></section><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledTabs-sc-1qaor65-0 hoIXXn Tabsstyle__TabsRoot-sc-18l1o97-0 kIdHtu" data-garden-id="tabs.tabs" data-garden-version="8.76.2"><div role="tablist" data-garden-container-id="containers.tabs" data-garden-container-version="2.0.14" aria-orientation="horizontal" class="StyledTabList-sc-wa5aaj-0 dLlZQP Tabsstyle__TabListRoot-sc-18l1o97-1 bndLKw" data-garden-id="tabs.tablist" data-garden-version="8.76.2"><div tabindex="0" aria-selected="false" role="tab" id=":Re76:__tab:tab-1" aria-controls=":Re76:__panel:tab-1" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Unifica tus canales</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-2" aria-controls=":Re76:__panel:tab-2" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">El contexto, al alcance de tu mano</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-3" aria-controls=":Re76:__panel:tab-3" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Colabora con facilidad</div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-1" hidden="" aria-labelledby=":Re76:__tab:tab-1" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-2" hidden="" aria-labelledby=":Re76:__tab:tab-2" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-3" hidden="" aria-labelledby=":Re76:__tab:tab-3" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div></div></div></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Céntrate en lo importante</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Lleva un control de las actualizaciones en las conversaciones</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Recibe avisos al instante cada vez que llegue un mensaje por <a href="/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>correo electrónico</span></a>, <a href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>chat</span></a>, <a href="/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>teléfono</span></a> o <a href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>mensajería</span></a> y responde en tiempo real. Cuando un cliente escriba una respuesta en el chat o llegue un mensaje de WhatsApp, lo verás de inmediato. Estate al tanto de las conversaciones donde aparezcas en CC y que sigues, todo desde un único sitio.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27652%27%20height=%27398%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 OukHS"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG bBcjGP" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Cierra al instante</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Personalización superpotente</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adapta tu espacio de trabajo a los flujos de actividad únicos de los agentes gracias a lo sencillo que resulta personalizar el diseño con la función de arrastrar y soltar. Obtén dinámicamente de la barra lateral el contexto o las aplicaciones importantes para que funcionen como tú quieras. Añade cientos de aplicaciones desde <a href="/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Zendesk App Marketplace</span></a> y permite a los agentes fijar sus aplicaciones favoritas para resolver incidencias con más rapidez y menos clics.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27764%27%20height=%27484%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 fQEpjE"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="VideoEmbedstyle__VideoEmbedRoot-sc-3pobmb-0 cgEXZg"></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">El espacio de trabajo de agentes en acción</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Establecer relaciones personales a través de vídeos</h2></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 gWQkY"><svg xmlns="http://www.w3.org/2000/svg" width="21" height="16" viewBox="0 0 21 16" fill="currentColor" class="sc-6ef177d5-0 jpkJFB"><path d="M6.667 2.667h8V0h-8zM0 16h4V4H0zm17.333 0h4V4h-4zm-12 0H16V4H5.333z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">El reto</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">BombBomb ayuda a más de 30 000 clientes a comunicarse gracias al vídeo. Con una simple aplicación móvil o extensión de Chrome, todos ellos pueden grabar y enviar correos electrónicos con vídeo en cuestión de segundos. La empresa utiliza diversos canales de atención al cliente, como el correo electrónico, el chat, el teléfono y las redes sociales. Pero gestionarlos todos a la vez no es fácil, y BombBomb había notado una disminución en la productividad de los agentes.</p></div></div><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 gWQkY"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-6ef177d5-1 cCGhQ"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Nuestra solución</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">El equipo adoptó Zendesk Suite, lo que le permite beneficiarse del nuevo espacio de trabajo de los agentes. Ahora, utiliza los mismos procesos y herramientas en todos los canales. Además, gracias a las aplicaciones, los campos de tickets y la posibilidad de obtener datos relevantes sobre los clientes, está mejorando los tiempos de respuesta en los principales canales (el chat y el correo electrónico). En este momento, los agentes pueden responder a los chats entrantes y hacer tareas de seguimiento por correo electrónico o por teléfono desde un mismo sitio, todo un cambio para BombBomb.</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-zendesk-support-suite/overview/bomb-bomb-logo.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">"Nuestros clientes se ponen en contacto con nosotros a través de varios canales, como el correo electrónico, el chat y el teléfono, y queremos asegurarnos de que siempre puedan hacerlo mediante el canal que prefieran. Con el espacio de trabajo de agentes, podemos unificar estos canales en un solo lugar para que nuestro equipo de soporte pueda ofrecer experiencias contextuales y personales, lo que en última instancia nos ha ayudado a aumentar nuestro CSAT hasta el 98 %".</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Jonathan Bolton</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Vicepresidente sénior del Departamento de Operaciones</p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27450%27%20height=%27563%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 ijldgG"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Espacio de trabajo avanzado. Agentes capacitados.</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Comenzar una prueba</a></div></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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funciones</h2><ul><li><a href="/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Gestión de tickets</span></a></li><li><a href="/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Mensajería y chat en vivo</span></a></li><li><a href="/service/help-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 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2025</span></a></nav></div></div></div></footer></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/agent-workspace/","es":"https://www.zendesk.es/service/agent-workspace/","fr":"https://www.zendesk.fr/service/agent-workspace/","hk":"https://www.zendesk.hk/service/agent-workspace/","it":"https://www.zendesk.com/it/service/agent-workspace/","kr":"https://www.zendesk.kr/service/agent-workspace/","mx":"https://www.zendesk.com.mx/service/agent-workspace/","nl":"https://www.zendesk.nl/service/agent-workspace/","th":"https://www.zendesk.com/th/service/agent-workspace/","tw":"https://www.zendesk.tw/service/agent-workspace/","au":"https://www.zendesk.com/au/service/agent-workspace/","in":"https://www.zendesk.com/in/service/agent-workspace/","sg":"https://www.zendesk.com/sg/service/agent-workspace/","dk":"https://www.zendesk.com/dk/service/agent-workspace/","se":"https://www.zendesk.com/se/service/agent-workspace/","us":"https://www.zendesk.com/service/agent-workspace/","jp":"https://www.zendesk.co.jp/service/agent-workspace/","br":"https://www.zendesk.com.br/service/agent-workspace/","gb":"https://www.zendesk.co.uk/service/agent-workspace/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-agent-workspace.php","_katamari-temp-source_id":"503301","katamari-agent-workspace-1":"Un diseño pensado para ti","katamari-agent-workspace-2":"Un espacio de trabajo de agentes centrado en las conversaciones","katamari-agent-workspace-3":"Hacer el recorrido autoguiado","katamari-agent-workspace-4":"Todo donde debe estar","katamari-agent-workspace-5":"Ante todo, Zendesk está ideado para los agentes y por eso, hemos creado para ellos el espacio de trabajo de agentes. Es nuestra manera de ayudarlos a ofrecer una asistencia óptima, sin tener que pasar de un panel a otro ni pedir a los clientes que repitan la información. Al fin y al cabo, eso es lo que quiere cualquier agente. Con las herramientas y los datos adecuados, es posible mantener conversaciones personales y pertinentes en cualquier canal.","katamari-agent-workspace-6":"Unifica tus canales","katamari-agent-workspace-7":"El espacio de trabajo de agentes reúne el chat, el correo electrónico, el teléfono y la mensajería por redes sociales en la misma interfaz. Todo está agrupado en una conversación unificada. De esta manera, los agentes pueden responder rápidamente y facilita el seguimiento. Los agentes pueden pasar fácilmente de un canal a otro cuando responden a los clientes; por ejemplo, pueden continuar una conversación de chat en un correo electrónico gracias al redactor omnicanal.","katamari-agent-workspace-8":"El contexto, al alcance de tu mano","katamari-agent-workspace-9":"Ahora puedes tener toda la información de un cliente en el mismo sitio. Recopila datos para el perfil: información de contacto, idioma preferido y notas de formato libre. También puedes llevar un control de las interacciones anteriores con el cliente, incluidas las visitas a la página web y la actividad del carrito de compra para tener una visión completa de su recorrido. Da un paso más con Zendesk Sunshine y conecta los datos de los eventos procedentes de fuentes externas.","katamari-agent-workspace-10":"Colabora con facilidad","katamari-agent-workspace-11":"Los agentes necesitan con frecuencia incluir a otros equipos, tanto externos como externos, para obtener ayuda con rapidez. Las conversaciones secundarias te permiten ponerte en contacto con cualquier departamento por correo electrónico o Slack. De esa forma, podrás obtener una factura de devolución, el visto bueno del departamento jurídico o algo de asesoramiento sin dejar en ningún momento la conversación con el cliente.","katamari-agent-workspace-12":"Unifica tus canales","katamari-agent-workspace-13":"El contexto, al alcance de tu mano","katamari-agent-workspace-14":"Colabora con facilidad","katamari-agent-workspace-15":"Céntrate en lo importante","katamari-agent-workspace-16":"Lleva un control de las actualizaciones en las conversaciones","katamari-agent-workspace-17":"Recibe avisos al instante cada vez que llegue un mensaje por\u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecorreo electrónico\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003echat\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eteléfono\u003c/span\u003e\u003c/a\u003e o \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emensajería\u003c/span\u003e\u003c/a\u003e y responde en tiempo real. Cuando un cliente escriba una respuesta en el chat o llegue un mensaje de WhatsApp, lo verás de inmediato. Así, estarás al tanto de todo y podrás centrarte en lo más importante.","katamari-agent-workspace-18":"Cierra al instante","katamari-agent-workspace-19":"Personalización superpotente","katamari-agent-workspace-20":"Pasar de una conversación a otra es muy sencillo, ya que podrás actualizar rápidamente los metadatos de los tickets en un mismo sitio. Actualiza formularios y campos de ticket en diversos canales o transfiere rápidamente una conversación asignándosela a un miembro del equipo. Obtén todos los detalles que necesitas gracias a la integración con más de cien aplicaciones del \u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eMarketplace de aplicaciones de Zendesk\u003c/span\u003e\u003c/a\u003e que te ayudarán, por ejemplo, a gestionar mejor al personal e impulsar la productividad de los agentes. Así, cuando un cliente tenga un problema, dispondrás de toda la información en una única vista y podrás ayudarlo con rapidez.","katamari-swap-1":"\u003cdiv class=\"wistia_embed wistia_async_1lyg9at74r\"\u003e\u003c/div\u003e","katamari-agent-workspace-21":"El espacio de trabajo de agentes en acción","katamari-agent-workspace-22":"Establecer relaciones personales a través de vídeos","katamari-agent-workspace-23":"El reto","katamari-agent-workspace-24":"BombBomb ayuda a más de 30 000 clientes a comunicarse gracias al vídeo. Con una simple aplicación móvil o extensión de Chrome, todos ellos pueden grabar y enviar correos electrónicos con vídeo en cuestión de segundos. La empresa utiliza diversos canales de atención al cliente, como el correo electrónico, el chat, el teléfono y las redes sociales. Pero gestionarlos todos a la vez no es fácil, y BombBomb había notado una disminución en la productividad de los agentes.","katamari-agent-workspace-25":"Nuestra solución","katamari-agent-workspace-26":"El equipo adoptó Zendesk Suite, lo que le permite beneficiarse del nuevo espacio de trabajo de los agentes. Ahora, utiliza los mismos procesos y herramientas en todos los canales. Además, gracias a las aplicaciones, los campos de tickets y la posibilidad de obtener datos relevantes sobre los clientes, está mejorando los tiempos de respuesta en los principales canales (el chat y el correo electrónico). En este momento, los agentes pueden responder a los chats entrantes y hacer tareas de seguimiento por correo electrónico o por teléfono desde un mismo sitio, todo un cambio para BombBomb.","katamari-agent-workspace-27":"\"Nuestros clientes se ponen en contacto con nosotros a través de varios canales, como el correo electrónico, el chat y el teléfono, y queremos asegurarnos de que siempre puedan hacerlo mediante el canal que prefieran. Con el espacio de trabajo de agentes, podemos unificar estos canales en un solo lugar para que nuestro equipo de soporte pueda ofrecer experiencias contextuales y personales, lo que en última instancia nos ha ayudado a aumentar nuestro CSAT hasta el 98 %\".","katamari-agent-workspace-28":"Jonathan Bolton","katamari-agent-workspace-29":"Vicepresidente sénior del Departamento de Operaciones","katamari-agent-workspace-30":"Espacio de trabajo avanzado. Agentes capacitados.","katamari-agent-workspace-31":"Comenzar una prueba","_edit_lock":"1659519813:3661","_edit_last":"3661","zen-1":"Recibe avisos al instante cada vez que llegue un mensaje por \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003ecorreo electrónico\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003echat\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eteléfono\u003c/span\u003e\u003c/a\u003e o \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emensajería\u003c/span\u003e\u003c/a\u003e y responde en tiempo real. Cuando un cliente escriba una respuesta en el chat o llegue un mensaje de WhatsApp, lo verás de inmediato. Estate al tanto de las conversaciones donde aparezcas en CC y que sigues, todo desde un único sitio.","zen-2":"Adapta tu espacio de trabajo a los flujos de actividad únicos de los agentes gracias a lo sencillo que resulta personalizar el diseño con la función de arrastrar y soltar. Obtén dinámicamente de la barra lateral el contexto o las aplicaciones importantes para que funcionen como tú quieras. Añade cientos de aplicaciones desde \u003ca href=\"/marketplace/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk App Marketplace\u003c/span\u003e\u003c/a\u003e y permite a los agentes fijar sus aplicaciones favoritas para resolver incidencias con más rapidez y menos clics.","_tms_delivery":"2023-11-01 16:49:09","canonical":"https://www.zendesk.es/service/agent-workspace/","seoTitle":"¿Quieres que los agentes de atención al cliente sean más efectivos?","seoDescription":"Dota a tus agentes de todo lo que necesitan con el espacio de trabajo de agentes de Zendesk rediseñado. Unifica todos los canales de mensajería en la misma interfaz para agilizar las respuestas y hacer más fácil el seguimiento.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-3.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-3.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/47hEmNV","facebook":"https://zdsk.co/47g9FbA","linkedin":"https://zdsk.co/49lFnGC"},"path":"/service/agent-workspace/","title":"Espacio de trabajo de agentes","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-11-01 17:49:09","updatedAtFormatted":"1 de noviembre de 2023","content":""},"preview":false,"id":202108002,"locale":"es"},"__lang":"es","__namespaces":{"header":{"brand_logoname_blog":"Blog de Zendesk","newsroom":"Sala de prensa","brand_subtitle_newsroom":"Noticias y anuncios de empresa","marketplace":"Marketplace","arialabel_toggle":"Cambiar menú móvil","arialabel_search":"Búsqueda","contact_us":"Contáctanos","primary_btn":"Prueba gratuita","primary_btn_blog":"Iniciar una prueba gratuita","secondary_btn_pricing":"Comprar ahora","secondary_btn_login":"Iniciar sesión","secondary_btn_demo":"Ver demostración","return_to_homepage":"Ve a la página de inicio de Zendesk","newsroom_navlink_press_releases":"Comunicados de prensa","newsroom_navlink_media":"Recursos multimedia","primary_btn_newsroom":"Contacto","dropdown_products":"Productos","dropdowns_service_title":"Zendesk para el servicio de atención al cliente","dropdowns_service_subtitle":"La solución de atención al cliente integral","dropdowns_sell_title":"Zendesk para ventas","dropdowns_sell_subtitle":"La solución de ventas moderna","dropdown_products_platform_title":"Plataforma Sunshine","dropdown_products_platform_subtitle":"Rápida, abierta y flexible","dropdown_products_marketplace_subtitle":"Aplicaciones, integraciones y socios","dropdown_pricing":"Precios","dropdown_solutions":"Soluciones","dropdown_solutions_enterprise_title":"Grandes empresas","dropdown_solutions_enterprise_subtitle":"Mantén conversaciones a gran escala","dropdown_solutions_smb_title":"Pequeñas y medianas empresas","dropdown_solutions_smb_subtitle":"Crece sin las dificultades propias del crecimiento","dropdown_solutions_startups_title":"Startups","dropdown_solutions_startups_subtitle":"Empieza con buen pie","dropdown_solutions_helpdesk_title":"Experiencia de empleado","dropdown_solutions_helpdesk_subtitle":"Trata a los empleados como clientes","dropdown_solutions_industries_title":"Sectores","dropdown_solutions_industries_subtitle":"Satisface las necesidades de tu mercado","dropdown_solutions_conv_crm_title":"CRM conversacional","dropdown_solutions_conv_crm_subtitle":"Creación de relaciones duraderas con los clientes","navlink_demo":"Demostración","blog":"Blog","navlink_customers":"Experiencias de nuestros clientes","dropdown_resources_jp":"Biblioteca","dropdown_resources":"Recursos","dropdown_resources_blog_subtitle":"Guías, informes y prácticas recomendadas","dropdown_resources_events_title":"Eventos y webinars","dropdown_resources_events_subtitle":"Aprende donde quiera que estés","dropdown_resources_training_title":"Formación y certificación","dropdown_resources_training_subtitle":"Aprende a utilizar Zendesk y demostrar tus conocimientos","dropdown_resources_community_title":"Comunidad","dropdown_resources_community_subtitle":"Conecta, aprende e interactúa con otros usuarios de Zendesk","dropdown_resources_prof_srvcs_title":"Servicios profesionales","dropdown_resources_prof_srvcs_subtitle":"Obtén ayuda práctica, soporte individualizado o consejos de expertos","dropdown_resources_whats_new_title":"Novedades de Zendesk","dropdown_resources_whats_new_subtitle":"Consulta las actualizaciones recientes de los productos","dropdown_resources_developers_title":"API y 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